Reviews of Go Assist. (Appliance Store) in Bournemouth (Dorset).

Go Assist

238 Reviews

60 Comments

Appliance store

Appliance repair service

enterprise house, 21 Oxford Rd, Boscombe, Bournemouth BH8 8EY, United Kingdom

Description

Information of Go Assist, Appliance store in Bournemouth (Dorset)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Go Assist

Reviews of Go Assist

J. U.

Had to contact as my TV packed up which was insured by them. Very efficient service my claim was dealt with really quickly new TV picked out of 3 choices I was given now awaiting delivery.

J. R.

Avoid Go Assist at all costs. As you will probably guess this is not a 5 star review. Things you should note about this firm. Their website (by their own admission) mis-represents their service, do not be lured by phrases such as fast and efficient service, or repairs from "Today onwards", when they take your money they will also indicate a preferred date. Do not believe any of it, their actual delivery terms are hidden in their terms and conditions, they use third party engineers and therefore cannot commit to any dates when they take your money. When I committed my money for an engineer to attend to fix my Bosch dishwasher in what I thought would be two days, I was given a number by go-assist and asked to ring a third party to book my own visit, the earliest I could get an engineer was two weeks, and purely for a diagnosis visit, not a fix! Because of the Christmas break I reluctantly agreed to wait for this visit, the engineer visited, listened to the dishwasher, did not even remove the dishwasher from its housing and decided that it needed a spare part and that he would let Go_assist know to order it. Then nothing heard, so I chased go-assist, you will get used to that if you use them. The part required was the drain pump, Bosch Website price with VAT approx £30, Go-Assist Price £91. Read their terms and conditions, they charge an admin charge of £50 per part. I did manage to get the admin charge removed, in anybody's oprinion £50 is excessive. I approved the purchase for the part, but due to delays at this stage I managed to get the manager Pippa involved, I was told that the part would be ordered and I could expect a repair in about a week. A week later, with nothing heard, I chased again, the part had just been delivered but I was expected to wait nearly another two weeks for an engineer to visit. A total time for repair from initial contact with go-assist to the repair 36 days. I cancelled the engineer and asked for a refund from Go-Assist, which they refused, they seem to think that the gross mis-representation of their advertising could be justified by their "terms and conditions", I will reclaim my money from them through the small claims court. Even though I cancelled the engineer, and had confirmation from Go-Assist that this was the case, he still turned up on the 36th day to repair the dishwasher, this organisation really is a shambles. As for my dishwasher, I used another major firm, cheaper, guaranteed and time to fix 53 hours, not 36 days! As you can see, best to avoid Go Assist, thay will waste your life. Evidence retained on all of the above.

M. B.

Information laid out in an easy to understand Manor. Bright and bold makes for easy understanding

M.

Logged my fault this morning on line and received a call in 10 minutes. Alex, from Go Assist was super helpful and had me booked in with an engineer. I decided to take the 12 month care package too as worked out for me as the best value option. Thank you Alex.

S. X.

I don’t normally do reviews on anything because I’m normally never satisfied with anyone or anything but today after speaking to Charlie my aspect/view on people has changed. He was calm and collective and helpful with my query and had a lot of patience with me forexample when giving me the information such as the job numbers and reference numbers something that the previous advisers never done. And,for that reason I am very grateful because knowing that I suffer from mental health and sometimes it’s very hard to process information especially at a fast speed. Therefore,I just want to say Thank You Charlie for helping me with my enquiry and God-bless you.I wish everybody else was like you. Not everybody is the same therefore not everybody should be spoken to in the same way. Very professional.X

S. S.

Good prices, call back straight away but very intrusive

A. J.

I haven’t had an Engineer yet but the customer service advisors didn’t seem to have enough knowledge about the insurance plan being sold to me. I was told I’d get a call back but didn’t. All in all both advisors were pleasant.

L. J.

Absolutely fantastic customer care. I was clueless ringing up to get my gas cooker repaired but these guys get everything in order for you. Really really friendly and helpful. They let you decide what you need they don't push you at all. Overall happy customer

B. R.

So far I have had excellent service from go assist, Josh who phoned me within the thirty minutes stated, was pleasant, courteous, and had infinite patience whilst talking me through my options. I would thoroughly recommend this company, many thanks, Barbara Robertson

A. A.

Very easy experience & friendly staff. Awaiting the engineer so can’t comment on that yet. A bit too intrusive in its cold calling before you book, but overall an easy and pleasant experience

D. C.

Thankyou, dealt with very quickly and I’m assured if my washer/dryer isn’t fixed Monday I’ll get a refund. Lovely man on the phone and one less thing to think of over the weekend

R. F.

Swift response to initial email and then clear and efficient phone conversation. Happy with the service and hopeful the repair job will be just was easy.

S. S.

Spoke to Alex this morning who was very helpful and clear. Called back this afternoon to confirm repair and spoke to Felicity (Flick) who was very professional , courteous and helpful. Thank you.

P. B.

Catherine described the product very well and was very informative. She had a bubbly nature and was easy to communicate with. Very good.

s. w.

Excellent customer service from theses guys. Quick response, reasonable price. Hopefully a quick resolution to the issue with my oven will follow.

J. M. L.

Was pleased with service i got over the phone as everthing explained to me in full detail. Call operator very plesant. Just waiting now for engineer to get in touch with date for epair.

A. P.

Guided through, (unfortunately very long, due to Terms and Conditions, etc), telephone call by a very friendly and well informed member of the team. Professional service who I would recommend.

J.

Stefan was a very helpful agent who clearly explained all aspects relating to the repair of my washing machine.

F. S.

Adam was very good at his job he explained every thing in plain English your service is very good already have appointment day thanks very much

E. A.

I am a new customer so can only comment that the sign up process was handled very efficiently by Josh with everything explained clearly. Good start.

A. P.

I got to speak to Katherine today to sign up, great customer service! Polite and patient.

R. R.

Very professional service and good value for money. Rosanna was extremely friendly and helpful. Highly recommended!

J. W.

Long call but nice chap Liam , well explained easy repair booking able to change appointment to suit me

T. G.

I spoke to Will this morning he was so very professional and extremely helpful, friendly, with a good telephone manner Tracey Green.

T. A.

Great company, came and repaired my boiler. The repair Rich was amazing.

M. G.

Great customer service and they have helped me fix my appliance as a matter of urgency.

J. H.

Josh was very helpful but did put me on the spot re monthly service agreement.

S. S.

Very friendly and extremely helpful laying out all options of cover. Explained things in detail. Thank you 😊

J. G.

Excellent correspondence very easy to deal with explained every option very nice to deal with

R. W.

Will was very helpful and I feel sorry for all your agents who have to read all the blurb

S. R.

Very pleasant call with a very polite operator (Stefan) my enquiry dealt with most professionally would highly recommend thank you

B. M.

Great help getting assistance for my dishwasher repair from Josh at Go Assist

r. m. d.

All explained and all questions answered by Alex who took his time to ensure that I understood.

J. D.

Quick and friendly customer service , easy to organise a repair and post repair service

D. A.

Excellent customer service at the phone booking stage today.

N. M.

Good welcoming customer service. Friendly and efficient response to query.

i. a.

Josh and Ella were brilliant. Polite, patient and calm.

s. i.

Reece was polite and friendly explained everything well Thanks

F. C.

Great service very clear and precise instructions of what happens.

S. I.

Josh was really helpful and put my mind at ease

M. U.

Great and swift customer service, efficient, polite and helpful.

M. H.

Very professional and friendly good service on the phone

H.

Very friendly staff and fair prices 👍

A. t. B.

Very informative, and reasonable price. Would recommend !

t. d.

Liam was friendly, helpful and great!

C. B.

Very helpful and they go the extra mile

J. M.

Very helpful and relaxed good service

A. S.

Josh was very helpful and efficient.

P. D.

It does everything it says on the tin

M. C.

Very professional and quick

m. d. i.

Brilliant service.

p. h.

very clear helpful

R. D.

Great service

d. b.

P. S.

C. C.

P. R.

L. C.

E. M.

C. P.

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