Reviews of Richer Sounds, Brighton. (Appliance Store) in Brighton (East Sussex).

Richer Sounds, Brighton

275 Reviews

193 Comments

Appliance store

Audio visual equipment supplier

54 London Rd, Brighton BN1 4JE, United Kingdom

Description

Information of Richer Sounds, Brighton, Appliance store in Brighton (East Sussex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Richer Sounds, Brighton

Reviews of Richer Sounds, Brighton

C.

Phenomenal service as always from Richer Sounds. I had an issue with some headphones and just popped into the London Road branch as I was passing. Ben and Toby couldn't have been friendlier or more helpful. They immediately accepted there was an issue and replaced my headphones then and there. I have always had great service from here but this exceeded my already high expectations.

T. T.

Thank you Toby in the Brighton branch for sorting out all my needs for a turntable and speakers. You were so helpful to me and explained everything so simply, you made the whole shopping experience enjoyable. Everything turned up exactly when you said it would. Sounds brilliant too. My 2nd visit to this shop and I just wouldn't go anywhere else. Thank you.

L. O.

Fantastic friendly service as always from Richer Sounds, London Road Branch, when we went in to buy a new TV last week, Huge big thank you to Toby who did a lot of researching into Sound bars for us, and came up with a great TV, wall bracket and sound bar package at a good price. Delivery was fast too.

C. A.

Great Advice to upgrade speakers without buying a new pair. I have a pair of Spendor S6E speakers and was looking to buy a new pair at £1500 plus to get a richer more engaging sound , was advised to try a REL TZERO sub @ £449 - This did the trick , warmth and engagement straight away and the sub even seams to highlight the vocals better. Would suggest anyone wanting a simple upgrade buys one of these.

T. R.

Best Customer Service ever. Bought online a pro ject t1 phono sb turntable and speakers to go back to my youth and get back to having records again. Being female and 51 I went to a place I knew very well where I bought my own marantz set up many years ago. Got the wrong colour by mistake but the next day they arranged a swap over with no problem. They can't help you enough , absolute excellent service and would always recommend anyone to go to this store for any stereo equipment. Many thanks Guys. 😊 Very Happy Lady

G.

Got bored of looking at reviews online so just went in, gave Toby my budget and he sent me on my way 30 minutes later with what I can now confirm is an awesome amp, speaker and sub setup. And thanks to whoever it was on the phone who troubleshooted by arc issue - arc hdmi cable did indeed do the job. Cheers.

R. D.

Went in here today as I’d ordered a project jukebox turntable from richer sounds online and couldn’t get it to work. Ben was so helpful - turns out I’d ordered the wrong turntable with a Bluetooth input rather than a Bluetooth output! In less than half an hour he’d worked out what I needed and ordered it for me for delivery in 2 days and £100 less too! Thanks Richer Sounds - tip top service as always!

M. A.

Can’t rate this store or it’s staff highly enough! Long term VERY high maintenance customer - but they always help me out. Got amazing deals over the years and will never shop anywhere else for my home cinema and hifi needs - running 2 systems which always seem to be growing. A+, get yourself down there and buy some stuff!

M. W.

Really pleased with the service I received in Richer Sounds (Brighton) over the past few days. They helped me select the right amplifier and speaker combination - tailored to my budget, space and listening requirements. Friendly staff, and great in-store experience.

L. B.

Christmas is Saved! I purchased a Samsung TV from Richer Sounds 4 years ago and unfortunately it developed a fault (as tech does) and whilst the TV is being serviced (Richer Sounds' 6 Year Warranty); I decided to call the Brighton branch (spoke with Damian) to see how/if they could help with a loan TV with it being one week out from Christmas. Long and short of it; he came up with a solution, that went above and beyond my experience of other retailers, to ensure the family didn't have Christmas without a TV. Will never buy another TV elsewhere. Top marks.

S. S.

Easy to find, car park a minute walk away. The guy who serviced us was highly knowledgeable and friendly. A lot better than the massive warehouse stores.

D. P.

Thank you very much to Damien and Toby for your fantastic service in handling the repair of my speakers. I can’t thank you enough. David

B. H.

Outstanding service from Ben ! Helped me select a OELD TVV, speakers and AV receiver. Gave me some great options, all within my budget and followed up on all my questions. Thoroughly pleased and enjoying my new setup and couldn’t have done it without Ben’s fantastic personal support 👍😄

A. P.

Big (delayed) shout out to Ben from RS Brighton. Recommended me an excellent TV (LG OLED). When TV had an issue, he sorted a speedy replacement. When TV price dropped elsewhere, he refunded the difference. When I need a new bit of AV, I'll be going back to Richer Sounds. Brilliant experience.

M. M.

It’s all about service, really. That and great value, but first and foremost, service. On Thursday my DAC that I bought from Richer Sounds on-line in March failed on one input. I go to the website and fill in the all the details of where the issue lies, how I’ve eliminated cables, etc and other inputs and settings, and that there is no doubt that something has gone pop inside the DAC overnight. Within ten minutes, I get an email from Richer Sounds saying to take it to my local branch and they will sort me out, so I find a moment to go the next day. Friday, and Rosie at the Brighton store takes my box, printed-out email with all the details, and disappears for a few minutes, then comes back and says it is now all in hand and that they’ll try and sort me out by Monday. Fair enough, it’s long beyond the 30 day swap-out period. I’ll get emailed a confirmation for receipt and a repair booked in by the time I get home. Any other shop and they’d have me explaining again what I’ve tried, how I’m sure it isn’t a cable, what is my contact number and email, where is the receipt, but no – Rosie has been through the emails and has taken the trouble to understand that all the details are there, set out. This alone is a refreshing change from any other shop I have ever been to, and at 62, I’ve been to a lot, and I leave very happy that it didn’t take more than a couple of minutes and everything is now underway. Very impressed with the efficiency. Saturday morning and I want to play some music, as I do every day, so I consider fixing up my ratty old Chinese £19 DAC off eBay to get me through the weekend, but no, I have a text. Richer Sounds tell me that a delivery driver will arrive between 1.00 and 2.00pm with my new DAC. Today. Seriously, this degree of service explains why we all love Richer Sounds. The business is great, and the staff are efficient and intelligent, and I am reminded why I am a loyal customer and will always buy from them if I possibly can. Sometimes, it’s easy to forget how important service is, because things do not often go wrong, but when they do, you want to be here. I cannot sufficiently express my delight. What an excellent shop. What a truly, truly excellent shop.

t. m.

I have been looked after very well, I spoke with a gentleman called Ben a number of times, bless him he has patience of a saint having to deal with me,was very very helpful,had a world of knowledge and his customer service is remarkable! thanks to him and his help ive decided to buy Q Acoustics 3050, really looking forward to them, I wish all customer service/sales people would be more like Ben he is 100% an asset to richer sounds and its purely how he dealt with me ive spent some money here, also will be back on the phone to him soon, to maybe put in order for a denon avr,so u better be ready for it pal! lol Good man !

P. S.

Have bought a number of items over the years and always found the staff extremely courteous, knowledgeable but, unintended I'm sure, just a little intimidating based on one's wallet and hi fi experience.

A. G.

Was looking for an upgrade to my current TV and tried Richer Sounds again after purchasing from there in store previously. I spoke over the phone this time with both Toby and Damian who I believe is a manager. A special mention to Toby however as he couldn't do enough to help. I had a particular requirement for what ideally the TV could do and Toby came up with the perfect option. Having completed some research myself on the TV and was extremely pleased with the suggestion and outcome. The delivery went smoothly, calling me 15 minutes before arrival and set-up took no time at all. Overall a great experience with no hassle. Thank you both but as mentioned before, thanks especially to Toby for the help and advice.

R. A.

Excellent advice and support for planning home cinema but more importantly an enjoyable, stress-free experience from the store demo through to the final list of tech and installation. Ben and Damien are super knowledgable and were focused on creating the right package for my specific needs. First class service.

J. L.

Our trusty 18 year old CD player needed to be replaced as the CD drawer stopped working, so we returned to Richer Sounds Brighton knowing they would be able to help us find a replacement. Due to COVID times I contacted them by email and Toby got back to me within the day, arranging a date and time slot to visit. He was of great help, setting up the CD players we were interested in in their demo room and letting us try out the systems with some CDs we’d brought along. Best sound for us was on a discontinued model so we bought the discounted demo CD separate. No original box so Toby boxed it up carefully in a sturdy replacement. No remote either so he promised to search for one after we’d left. Once we got home Toby followed up with a phone call with news he’d found a remote and would post it over. Received within the week! Thank you for your excellent customer service Toby, and I wouldn’t hesitate to recommend Richer Sounds Brighton to anyone serious about their HiFi system.

F. S.

Called richer sounds with quite a complicated query, Ashley at telesales was extremely patient and knowledgeable, he steered me to exactly what I needed - and at a bargain price. Really good example of good old fashioned customer service, straightforward, clear, patient, polite, informed, able to listen and understand accurately, what more can you ask for?

n. s.

Have been using Richer sounds Brighton for many years, the service is outstanding as well as there products I purchased a set of home cinema speakers on Friday and struggled setting them up, called Richer sounds today ( Sunday ) and had a member of staff run me through set up. Highly recommended

T. B.

It was great to be dealt with as a customer should be and to experience good old customer service as it used to be. The sales people are very experienced. They give you as much time as you need in order for you make the right choice and ultimately leave the shop a happy satisfied customer. There is no need to even think about doing your own price checks and wasting time researching online, as Richer Sounds prices are very competitive.

S.

Cannot say enough good things about the staff and the shopping experience I had here. Rob was amazing. Super patient, helpful and knowledgeable. They now have a customer for life. Plus, the headphones were £10 cheaper than amazon! And they let me try various pairs out until I was fully satisfied. 10 stars!

B.

Great shop, knowledgeable and not seemingly bias staff. Ie. they don't point u to buy the stock with the biggest profit margins. Another thing is if Richer sounds don't stock it then its probably not worth having!

N. C.

Very helpful staff (Toby). Thanks,I will visit again soon.

J. G.

The staff are helpful, friendly and knowledgeable. Impressed.

E. F.

The service I’ve received at Richer Sounds has been consistently brilliant. I have been using their shop for my hifi needs for around 7 years now. All the staff are very knowledgable and friendly. Rob, Rosie, Ben and Damien always go above and beyond to provide a great service. The pricing of their products is also very reasonable. By far the best hifi shop in Brighton.

A. A. S. L.

Over the years, I have bought a number of items from Richer Sounds Brighton. Damien and his team have always provided excellent service. The latest purchase was a 55" LG TV which, once we had seen it in our living room, turned out to be too big for us. No problem, I phoned Ben at Brighton and the LG was changed with no hassle to a Samsung 50" which is now installed and working beautifully. I have no hesitation in recommending Richer Sounds Brighton for anything Hifi or TV. If I want it and they sell it then I will always go to them for it.

D. P.

I have been a long time satisfied customer of Richer Sounds and never disappointed with the quality of their equipment they sell and the helpful advice of the staff. It is a rare thing these days when the shop is as good if not better than their online store. Recently they recommended Darren of DBA for the installation of our projector and he was also excellent - he did exactly what I wanted, and it works and looks great. So overall an excellent service that I have been unable to fault and highly recommend if you are serious about your AV requirements.

H. C.

Purchased a TV just before Christmas and it was faulty. Took it back the next day for an exchange. Staff were brilliant, they even knocked the price of my parking off of my bill! If you are in the market for TV/Audio this is the place to go. Knowledgeable, informative and helpful. A***

B. S.

I had an open mind about a hifi upgrade and a budget. The advice and guidance that I received was very appropriate and helped me to reach a decision that I am very happy with. At no stage were the sales team pushy or short of time - they seemed genuinely interested in me purchasing the correct equipment for my needs and meeting my brief. I would recommend this store without reservation.

D. P.

Often not the cheapest but always the best service. Never too busy to help, even if you're not buying yet. Really know their stuff and not afraid to ask a colleague if they don't know. Rarely, outside of a high-end tailor, have I received such great service. Just brilliant.

C. D.

I recently purchased some equipment from Richer Sounds in Brighton. All of my contacts with the shop, especially Hunter, whether in store or on the telephone have been a great experience with all staff being first friendly and indeed very knowledgeable and helpful. A special mention for Hunter whose customer service could not have been better. He advised me on the kit in the first place and then was later very patient in sorting a connectivity problem I had. He couldn't have been more helpful. Would definitely recommend Richer Sounds to others.Thank you.

s. m.

I have been a richer Sounds customer for many years. Always used the Brighton branch, always been pleased with the service and have often recommended them to friends and family. With my latest purchase Ben dealt with me from my my initial phone call to checking if items I had selected were in stock right through to the sale. Ben is an absolute credit to the company. Very knowledgeable but never pushy made sure the equipment I had chosen suited my needs. As I already had my own speakers it would have been difficult to have a true demo of the amp in store. I had chosen the Onkyo A-9010 this amp is amazing for the money no frills, just a beautifully built amp that can handle with ease anything you ask of it. I also purchased the Teac TN-350 turntable this was recommended by Ben, again the build quality is superb at this price point, looking slightly understated but performs well. Many thanks again Ben.

M. W.

Had a demonstration for an Amplifier with Ben. Extremely helpful and very knowledgeable

m.

I purchased a Denon Turntable on line and there was a small fault on the unit, so I contacted Richer sounds (Brighton) and they immediately ordered me a replacement from another branch as it was there last one. I explained that I was unable to bring back the faulty unit, so Damien came over personally with the replacement unit, set it up for me and took time to explain the features. What a fantastic service !

J. P.

I've been using Richer Sounds since their very first shop in London Bridge over 30 years ago. I love they're knowlegable, honest and helpful staff, who are always happy to talk you up to spending more, and I've never regretted it! Superb quality kit at excellent prices, and they'll do a deal!

A. M.

Polite and friendly staff, I have to say having done some homework first, Argos were cheaper on the same product yet Richer Sounds price label was claiming a saving of £100 at the dearer price. However they did mention they will be having some sales deals on some items this weekend coming. I personally went for a Panasonic smart TV from a shop in Imperial Arcade adjacent to Churchill Square in Brighton.. More choice, better price and pleasant helpful staff.

M. C.

Have used Richer Sounds a lot over the years, and they're always good for both value & advice, but I particularly love the guarantee. I turned up there yesterday with a 5-year-old guarantee receipt (never claimed-on) and within 2 minutes they'd very cheerfully given me the cash back. This is at least the second time they've refunded me a guarantee (probably the third, but it was a long time ago), and they never make it difficult - it's such a great deal: you get peace of mind on repairs for 5 years and then your money back, provided only that you set a calendar reminder and keep the paperwork. BTW my only connection with Richer Sounds is as a happy customer

P. S.

One of the best shopping experiences I've ever had. I bought a home cinema set-up. That's not a simple undertaking for most of us, and I had loads of questions. I also had to change my mind a couple of times. The screen I ordered was actually too big for the room (well, you've got to go for it haven't you? - but I had definitely overspecced). Then it turned out that projector didn't have a long-enough 'throw' to reach the screen. Upshot was that I had to change both. No problem. RS swapped them out without a quibble. Special mention must go to Ben, who very patiently and helpfully took me through the process. Every time I spoke to him, he was solid gold, and he ended every conversation with 'and if there is anything else I can help with at all, please don't hesitate to ask me.' Great stuff. Nothing is too much trouble for these guys, and they are sharp on the price as well - great on service and very good value. Can't recommend them highly enough.

T. T.

Perfect customer service Have just been speaking with BEN, who guided me through a purchase of the Sennheiser Ambeo Soundbar. He made the experience easy and was very accommodating with not only the purchase but delivery. How many sellers will offer to ring you back in a week's time and see how you've been getting on with the product? Excellent customer service, Ben, many thanks. Looking forward to enjoying it. Cheers Terry

A. P.

You can't falt them. What I like about Richer Sounds is the staff know more about the products that I do, which is how it should be. If you go to a high street store, the staff will read you what is on the label but Richer Sounds will advise you on what is best for you . You are so much more than a sale to them. This is a rare commodity these days but I am glad there are still businesses that prove there worth. I thank them for 1st class advice.

P. C.

I've been at shopper at Richer Sounds Brighton for many years. I went in today to get a refund on an unused Super Care extended warranty. I seem to be the same as another reviewer and managed to remember to put in the calender! Andre served me and was pleased to refund my money without any problems. He then gave me my parking fee...happy days:-) Great service as usual.

j. b.

Had a great chat with a man named Ben and helped me find the correct headphone amp

S. S.

Awesome and Rosie, one of the managers, verg informative, helpful and very polite. I have bought a lot from the Brighton store and the staff haven't always been that friendly, Rosie made my shopping experience enjoyable, I'd come back for that reason alone, a smile goes along way, she has that, the other staff should pick up on that and try it

D. R.

I have bought from Richer Sounds over the years as well as elsewhere (so you know i'm not just being a suck up!) - they have always been well informed & helpful so i like the company, but after my latest experience i now LOVE the company! After 4 years the TV i bought from then developed a fault - it's a quality make, just a bulb had gone. It came with a five year warranty (no extra charge) so i lugged it all the way to a store (never thought to ask about collection) - when it was ready I was having difficulty getting there before they shut due to work so i took a shot & asked if they would deliver it expecting they would say no - after all, it was only a repair & not a new purchase. Amazingly the chap i spoke to asked around & a chap called Hunter offered to drop it to my home. I could be wrong, but i don't imagine any other retailer would do this. Not only that but when he brought it into my property (it's only a 39 inch so i could have easily carried it) he took his shoes off (i always think that's a nice touch) & offered to fix it up for me. I declined, but what service! i already feel the quality of their goods is very high & the staff are professional but this really seals the deal for me. thanks again, Hunter!

P. D.

Really helpful staff that know the products they sell inside out. Great advice from sales people that don't over sell. Purchased Yamaha Rx 880 home cinema amplifier from Richer Sounds awesome piece of kit If you want hifi, tvs, or any home cinema equipment just visit these people

J. I.

Very pleased with my new Panasonic 50" 800 series TV and Polk Sig S2 sound bar which linked up instantly. Brilliant picture and sound. Thanks Rosie for your help, knowledge and making it so easy and stress free. John in Keymer

N. T.

My #1 Go To "advisors" when I need new TV or audio kit. I was sold on this company the very 1st time I called in for advice and to buy. The sales guy cut back my spend budget on the basis that I could meet my needs with less spend (most other outlets would have happily gone to my budget limit ... not these guys, that is my experience). Have gone back to different locations over the years and have ALWAYS enjoyed the buying experience through them ... that is very important to me. I'm the sort if guy that is open to getting bitten (just the once) but these guys have my absolute trust and have always delivered. Also their "Price Match" promise is for real. They refunded a difference to me when I found an obscure site that was currently offering a better price on the TV I bought from them. Enjoy taking advice and buying from Richer Sounds ... I have always.

D. M.

Staff know a lot and are really helpful. It's a small shop but they have a fair amount to on display. Their 'price match' offer is a bit of a con because they only price match of the other place offers warranty also... I've bought my last 2 tvs here and overall I trust they know what they are talking about

P. S.

Despite online stock reporting stating they had what I wanted in stock, there was apparently none left, and as it was discontinued, as far as they were concerned, it was my fault for not calling in advance, and just believing their websites stock tracking. 30 mile round trip. Added a star as they still paid for my parking, but came out feeling I'd not received the Richer Sounds service I have got used to over the years. :( EDIT. Since writing the review, Richer Sounds HQ got in touch, and very kindly arranged to have the item shipped to me from another store directly to me, which they dont usually do for clearance stock. They were very helpful and I couldn't have asked for a better resolution. To reiterate, noone at Brighton was rude and my review was based on outcomes of not getting the product, not treatment by staff. Everyone was perfectly polite as always. I have therefore changed the rating from the original 2 to 5 to reflect that final outcome of getting the item. Thanks to all concerned for going the extra mile. It really is appreciated. :)

C. C.

It's not often you go into a shop and are persuaded to spend less than planned! Excellent advice on buying a new amp and unrivalled future support with their extended warranty (which they'll refund if you don't use).

H.

I recently dropped by Richer Sounds to shop around for some headphones. Although I didn't end up buying from here the customer service was fantastic. I spoke to Alan and he really knew his stuff and gave a lot of great advice. Great shop!

M. B.

Excellent service from Alan again. Helped my daughter choose wireless headphones, very helpful in helping get them paired and auditioned. Helpful discussion on merits of different models.

D. D.

Above and Beyond service from Hunter, thank you so much. Buying a television for a 96 year old aunt who lives in Hove when I live in Scotland I thought was going to be very hard but Hunter made it very easy! With the installation service I made a choice of the model, my aunt didn't like it when she saw it and Hunter took away the original choice, helped her choose a different model and went back and installed it. No fuss just great service.

P. H.

They helped me select a pair of headphones last week. Quick and professional service, can 100% recommend!

M. G.

Helpful advice and a great selection of electronics. Over the years I've bought speakers, amplifiers, TVs and more. It gets quite busy sometimes so occasionally you have to wait but the staff always keep you informed. It's the first place I would think if I needed to purchase any electronics.

D. P.

We needed to replace a broken tv and had a fairly low budget, Damien the manager expertly guided us into our new Samsung. He even knew about the shape of the tv's supporting legs and carefully made sure we ended up with the right tv for us. The service was perfect, it felt like we were amongst friends in a way, the price was super competitive, Argos are asking 20% more! I've always loved Richer Sounds for HiFi stuff, can't recommend strongly enough.

S. T.

Fantastic service. I’ve used them many times , ordered a record player on Friday and it arrived on the Saturday! Great advice given on the phone. Thanks again 😀

S. D.

I went into the store shortly before it was about to close to enquire about purchasing a new tv. I was greeted by Hunter who showed me several different options and really knew his stuff about the specs. They kept the shop open after closing time so I could get my new tv there and then and I am very happy with it. I would highly recommend due to the great customer service I received.

J. L.

The guys at Richer Sounds Brighton are amazing and it shows in a busy tiny shop. If you want actual trained passionate staff with product knowledge over the 'PhoneShop' series treatment of chain brands this is the place to go. I have brought multiple tvs from here in the knowledge I am getting a suitable and great product backed by extended free warranties and great service.

K. Þ.

You expect nothing less than the best customer service from the most knowledgeable staff, and that's exactly what you get. Shopping with Richer Sounds is a flawless experience

H. S.

Excellent customer service, can't rate it higher. The staff went above and beyond my expectations, and I heartily recommend this store. By the way, it has one of the cheapest Samsung UE75N7100 on the market, so double win!

E. S. H.

I went to them years ago. It was nice to have a return visit to look at some Sonos equipment. Top Mark's for Ben, very helpful.

r.

Fantastic - as always. Been a customer for over 20yrs and they never ever disappoint. Excellent knowledge, v.friendly and some great deals to be had. It always feels like a personalised shopping experience rather than being 'just another customer'

D. T.

Well there is certainly no recession on the high street in Brighton! Tried three times and queues every time to get served, gave up in the end! On the plus side, good to see a shop so busy, might try again on different day and time, the five star reviews on this site prove it may be worth the wait.

B. L.

Very knowledgeable but give them plenty of notice for home cinema demos Edit- it has been 2 weeks since they said they were going to get 2 projectors in to dem for me. I spent £4k elsewhere. Dropped them 2 stars

p. m.

Purchased a high end tv from Richer Sounds Brighton store. The set had problems with it and so was replaced, but the replacement also had issues. Damien was first class at dealing with the problems even though they were caused by the manufacturer. He ensured everything was dealt with and that I had a decent tv in the end. Damiens customer service was outstanding, something that seems to be very rare these days. Will come back and buy all my future audio visual equipment from here. Highly recommended.

b. s.

Once again, Ben has sold me a superb product at a fantastic price ! This time, he sold me a pair of AKG headphones for £49.99. Plugged them in, put in my Beatles White Album remixed CD and they sound superb. Absolute bargain for the price. I'd also like to say that Ben gave me 1st class customer service. Pleasure doing business with you Ben! And thank you Richer Sounds for being a first class HiFi store. Look forward to doing business with you in the future. Best wishes, Bill Schiavone.

K. G.

The service Richer Sounds offers is simple awesome. I'd pay extra to buy my electronics here, but I don't have to as they are usually cheaper, or price match if they're not. Outstanding.

R. R.

There are parking spaces at the rear of the building. Richer Sounds refund your one hour £2 parking no problem. However, if you are from out of Brighton area, paying for the parking in the first place is a nightmare. Took me 15 mins to try and register over the phone. In the end I gave up and asked a Parking Warden how to do it, he pointed me in the direction of a parking ticket machine. The staff in RS were helpful cheerful and prompt

S. B.

Amazing customer service, very friendly and knowledgeable staff. Had the TV we wanted in stock where everywhere else had sold out! Great competitive prices, will be shopping here for all my electronic items 😀

M. D.

On recommendation of a friend I started coming here about 15 years ago and have been coming here ever since for anything stereos/televisions etc The staff are always very helpful, knowledgeable and genuinely seem to care. They are also unhurried which I like a lot. Yesterday my dealings with them seemed to represent all of my experiences in one go. This is what happened......... I decided to buy a HD freeview box (to go with my Smart telly) so I called them to check the one I wanted was in stock. They realised the one I had selected was actually for a Freesat set-up and so redirected me. They then reserved a Humax HD freeview box which I duly picked up. It was reconditioned. After an hour of trying to get the thing to work and after calling Richer Sounds and Humax to get help, Andre at Richer Sounds suggested I return the Box to them. When I did this I spoke about the bother it had been - having spent 10 mins on the phone to an 0844 number. The assistant manager Andre quickly remedied this by upgrading me to a brand new Humix 1Terra-bite model which was actually £70 more expensive than the model I had previously purchased. Very happy ! So thanks to Graham who had helped, the guys on the Richer Sound help-line and Andre for quickly recognising that I am an extremely loyal, long term customer that will do his shopping with them for the next 15 years too. Well done guys, you got it right again. Thank you

C. M.

I really do prefer an independant company helping to support local business. Great to receive sound information from experts who really kniw their stuff. I will be returning after i have done some research (as advised) looking at my WHICH report which is very useful

L. B.

Always a superb experience. Very knowledgeable & friendly staff in the Brighton store and of course Richer price match everywhere, have brilliant value simple guarantees & amazing customer service, would never go anywhere else for AV stuff

H.

The staff were extremely helpful and Hunter the manager very generously helped our fundraising by donating a Blue Ray Disk Player to Moulsecoomb Primary School Xmas raffle. Amazing! Top prize and top service. Thank you!

a.

I'd shopped at Richer Sounds Holborn store many times and after moving to Hove bought a new Sonos system from the Brighton branch. Brilliant service from Damien and his team. Sonos is a whole new area for us but Damien went to great lengths to explain everything , even to the point of visiting our home out of hours one sunday night before we finalised the order. I was able to visit the shop before it opened to listen to the setup. Andre, who did the installation for us was quick and knew the system inside out. Altogether a great shopping experience , other stores, take note, this is how to treat customers!

J. T.

Great value, good stuff, was busy but still made tea for my wife. I was very impressed with the lengths they went to help me get a good replacement TV under warranty

M. P.

Great prices and 6 year warranties on some things... but there is no listening/viewing room of any note, tiny shop and if you wanted to compare two tv's it would be impossible, they display a fraction of what they sell.

T. S.

Got a great deal on an open box turntable. I've been shopping at richer sounds for years and can definitely recommend them for value and service.

T. F.

Get your geek on with knowledgeable friendly staff. Won't always price match, using their slightly longer 6y warranty as an excuse when others are offering 5y.

D. P.

Service with a smile. From phone enquiry to collection the team couldn't do more to help, AND because I was purchasing multiple items I managed to negotiate a great deal on the price compared with other retailers (nearby and online).

S. J. B.

Excellent staff. Excellent shopping experience

A. R.

A deceptive place. Looks small but it's got a demo room and loads of stock. Very friendly and helpful staff. Not pushy, very knowledgable. Happy to put things aside for you even if on a deal etc. Recomended.

M. B.

Just ordered my first item from this branch after moving and had a good delivery and product works great. easy to order and no hassles.

M. C.

Mankind Charity Brighton are really appreciative of RicherSounds London Rd. Who donated a wonderful pair of headphones, as a winning prize for our open mic slam at our Making Mankind Spoken Word event tomorrow night. Thank you so much you're generosity is amazing.

T. S.

Supreme service and always willing to give you the best price...even vs online! Great to be able to use the listening room too before you buy

S. H.

Terrific customer service. Always ready to offer helpful expert advice and great prices. How retail should be done.

D. S.

Very helpful with good products, pricing and warranty back up. A real pleasure to deal with such an ethical progressive company.

S. L.

I'd like to express my gratitude to Jonny for his warm welcome and extensive knowledge. He was very impressive. My recommendations to visit the store and Jonny will definitely be passed on.

C. B. M. I.

Your deputy manager has been so patient and helpful in helping my father choosing a DVD player. It's really very appreciated. Thank you.

J. A.

Good prices, wide range of equipment, nicely set out showroom, excellent well trained and helpful staff. I thoroughly recommend A+++

P. v. V.

Great advice, absolute experts with detailed knowledge, friendly, and explain things in an easy to understand manner. There's always a good range of products to suit multiple budgets.

B.

Absolutely brilliant. Needed to return a faulty item and exchange for something else. It was totally hassle free and the staff were excellent.

P. C.

Lots of choice but still knock on the door

J. E.

Great staff and very knowledgeable about products. Calm atmosphere but needs bigger shop for customer count and ofcourse room to move!

N. W.

Best in the country for music and entertainments. High end products and top quality service. But no free parking 🅿

S. M.

We have used Richer Sounds to install a smart TV and sound system and are very impressed with their technical knowledge, installation and follow up support.

R. V.

So impressed with the service here; they couldn't be more helpful.

A. M.

Good service from friendly staff with plenty of advice available. At busy times you may need to wait to be served, but it's usually well worth it.

S. I.

Great manager Damien. Super helpful, knows what he is talking about and a pleasure to deal with.

R. H.

Excellent personal service and prices as low as those you can find online. Knowledgeable staff and good range.

j. c.

They seem to have come a long way since the days of pile em high, sell em cheap. Well presented hi fi store with helpful, non pushy sales.

J. K.

Really everything is 5*. Helpfulness, service, small shop presentation, prices, quality, honesty. Why anyone would buy electronics from elsewhere is beyond me.

J. W. W.

Been going here for years always get the help you need. they have product knowledge, unlike the bigger shops.

T. P.

Great service. people there are very helpful and professional. Trusted guarantee. I am very happy with their excellent service.

J. B.

Friendly and helpful staff. It's a small outlet but what it offers is some of the best hi-fi equipment around.

G. H.

Honest, friendly and helpful staff. Bought some well reviewed headphones that matched online prices

P. A.

Always helpful. Never go anywhere else for electronics. They are always happy to price match.

T. C.

Always helpful advice with good sock range and excellent prices. My first stop for a A-V equipment

D. P.

Always helpful - the prices are competitive and you can see, touch and listen to the products. I'll continue to buy from here.

a. B.

I would like to thank the staff at Richer Sounds Brighton for taking the time to visit my 98yr old aunt at home in order to sort out her hi fi problem. It made her day!

T. P.

Always friendly and helpful and go the extra mile for customer service. Great store.

P. C.

Outstanding staff and outstanding service!!

D. S.

Helpful friendly staff, and they know that they are doing. Go there for T.V and budget HiFi, can't be beaten!

M. G.

Always helpful and friendly staff with plenty of time to talk once you're at the front of the queue (if peak times).

J. B.

Friendly staff and great products - one of the best high street shops around.

l. m.

Great service and Mike is very knowledgeable. We left with the perfect system

A. S.

Excellent prices and knowledgeable staff that will explain things at your level of experience, not theirs.

C. O.

Excellent service with a 5 year warranty on a projector bought from Richer Sounds

A. M.

Expert advice and quality equipment, I will always use this store when it comes to hi-fi equipment or TV's.

D. J. S.

Bought Sonos speakers. Excellent customer service

S. T.

Very friendly greeting when I dropped off my poorly amp to be fixed under warranty!

H. P.

Excellent advice for both newbies and the enthusiast, web friendly pricing to boot!

T. N.

Very good excellent customer service

T. K.

Knowledgeable, friendly, helpful staff. Competitive prices, but could be better for a national corporate.

d. n.

Brilliant place. Great service. Knowledgeable (yet diplomatic) staff!

K. M.

Best place for good prices and top gear have been going there for years

D. K.

Best place to go for a new TV. 5 year warranty included

K. T.

Great help for novice hi-fi user with a new record player.

D. T.

Friend got 'display' TV. Was a bargain. Staff helpful and knowledgeable.

R. R.

Good selection of products at good prices, mostly knowledgeable staff

J. H.

Fantastic! Ben and Toby sorted out the problem straight away. Many thanks to both.

M. M.

Very friendly and knowledgable staff, nice and clean place, but a bit off a rip off

E. J.

Straight forward purchase. No pressure, very knowledgeable and friendly.

F. P.

Always very helpful in this store, and plenty of good advice.

N. R. (.

Always excellent service at this shop. Thank you.

I. T.

Helpful as ever - even though they didn't have what I needed.

S. W. (.

Great service and advice, delivered with enthusiasm. Excellent prices.

S. A.

They were charming - and always very helpful.

p. m.

Great audio shop that does great deals.

P. B.

Great service and friendly knowledgeable staff

D. H.

How was Richer Sound? As ever, brilliant. Thanks Damian

p. m.

Great shop with very knowlegable and friendly staff

J. O.

Very knowledgeable, friendly and helpful staff! Will come here again in the future

r. c.

great store and great team very helpful and helpful in what i was looking for

L. C.

Staff helpful - especially after sales when sorting out a problem

A. A.

Best place to buy your TV & HiFi

S. B.

A good knowledge of everything you want very helpful staff!

E. G.

Lovely helpful staff, great prices.

O. R.

Still cool after 40 years of trading differently from the rest.

J. C.

Great service and good prices always.

J. D.

Their customer service was simply superb

S. C.

Great guys, thanks for helping me out last thing yesterday, that was above and beyond!

J. S.

Great product knowledge and customer service

M. F.

Pretty impressive if you're into sound systems

R. A.

Damn good place to shop THE BEST.

J. D.

Very good service, thank you.

N. D.

the most helpful staff ever, highly recommend

T. T.

Sound advice they know there stuff!

D. T.

Lovely 65 inch tvs

T. R.

if your gonna by a telly visit richer !

j. b.

As usual very knowledgeable and helpful staff

N. B.

Great staff and good deals

F. A.

Very nice people, helpful and informative.

M. C.

Great service and value

C. K.

The best for t v is knowledgeable.

A. P.

Never pushy, honest answers and knowledgeable.

S. B.

Very helpful parking a headache

N. C.

Great service and advice!

A. B. H.

Excellent service, thanks

M. C.

Fab service & advice as always

L. B.

Best place for audio.

P. C.

Knowledgeable, helpful staff.

J. C.

Very good shop

D. S.

Helpful and fast service.

H. A.

Very Helpful and informative

a. h.

Busy. Service OK

G. S.

Nice little shop

P. b.

Very helpfull.

c. j.

Brilliant service

F. S.

Friendly and helpful

D. H.

Wasn't open

L. L.

Always 100%

K. S.

Great service

D. N.

First Class

T. d.

Great staff

F. M.

Helpful guys

S. D.

J. P.

P. L.

S. M.

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