Reviews of John Lewis & Partners. (Appliance Store) in Bristol (Somerset).

John Lewis & Partners

0 Reviews

303 Comments

Appliance store

Department store

The Mall at, Bristol BS34 5QU, United Kingdom

Description

Information of John Lewis & Partners, Appliance store in Bristol (Somerset)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Open hours of John Lewis & Partners

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Reviews of John Lewis & Partners

M. K.

Huge store with different levels and many products from various product ranges. The bottom floor includes house furniture, house appliances, kitchens, bathrooms, bedrooms, beds, garden furniture, tech, and more. There was an unflashable lone toilet (Pic 1) which might be in a wrong place as everybody is walking by and you can see the whole store from it. (Pic 2)

C. P.

I went for a bra fitting, and it was one of the best things I've done. The assistant was second to none, she had so much experience and guided me towards a product that fitted properly and made me feel great. She was friendly, not intrusive, and quite honestly, made my day! I will continue to buy my underwear with you. Many thanks.

M. S.

Busy but when staff were free they were great. Bought a tv. Collected there and then. Was straight forward . They have a collection point for your items and a car parking area directly outside collection point. This is one of a few electrical/electronic purchases I’ve made from this store.I will definitely be returning to buy more.

G.

This John Lewis is brilliant. There are 4 floors with lots of great produce. All the staff are very helpful and the store is always clean, well stocked, bright and airy. There is a large restraunt on the 4th floor and there is a small cafe in the basement. Very busy but that are people on hand to direct you and help to try and make the queues go quicker. Tables are always cleaned quickly. Drinks and cakes are lovely and the food is very nice. Staff on the shop floor and friendly and helpful.

R. P.

Thank you Sandra for all your help in sorting the bedside table for us - complicated by being end of line and not a label printer to be found. Discount much appreciated and reminding other half to check his offers - another £15 off! Great service!

J. B.

We went to the café on the top floor. Quite a wait to get served but lots of space

D. H.

Cribbs Causeway store. Great service mostly, J. Lewis staff helpful. We noticed a change when speaking with the Samsung TV Rep. He seemed disinterested. Tall fellow, long hair, didn't catch his name. We just noticed a contrast after the nice shop floor service with J. Lewis staff. Didn't buy a TV in the end but will shop in J. Lewis again for other items. This review is without prejudice.

C. P.

Having visited the Baby & Children's Wear department in Bristol for the first time I was so impressed with the service from start to finish. Having never had a child before the idea of visiting such a department was daunting and alien to me. The entire team couldn't do any more to help and advise. This service was better than anything I've had in Harrods or other leading department stores in London. Bristol's Team is a bench mark of what service should be and JL's competition should learn from this department. Rachel and Jonathan were outstanding members of the team. Thank you. William

k. b.

Just want to say a massive Thank You to Franceca Reeves ( Bristol )... She was so helpful, I have just lost my nephew, Mum and I came to find a coat, we got a bit emotional and Francesca was so caring and patient with us .. Honestly I appreciate it so much, you made the experience so much easier... This lady is a complete star 🌟

J. K.

Very pleasant, but a mix up ove a price of a kettle bought a toy so took the kettle down to the toy dept sinI could buy both together wrongly priced so took the kettle back to the department still wrongly.pricrf.managef to sort out after about 20 minutes. These things happen xxxxx

L. E.

Too busy as near Christmas but as we were one of the crowd can't say much! Out of a perfume which we found at Boots and not as good boy's pjs as M&S.

A. H.

After a family friend from America arrived this morning to attend a funeral the following day but his luggage didn't, he obviously needed to sort the problem asap. So we took him to John Lewis's as we hoped he could get fully kitted out without too much trouble. When searching for a shirt, he was approach by an female assistant who was simply just amazing. Within no time at all he had handfuls of clothing and she stay with him until everything was sorted. She took all the stress out of the situation with her amazing professionalism. I really wish I'd had asked her name, but sadly didn't. John Lewis's gets a definite 5 stars but she gets 6! Wonderful, wonderful service.

S. B.

Enjoyed time browsing in John Lewis at Cribbs Causeway. So many lovely things even though I didn't actually find what I was looking for. We'll set out, plenty of room, clearly located and labelled. Like the new Anytime goods. We'll done John Lewis.

C. O.

Lovely store. Easy to pick up online orders. Staff who know all about their products. High quality stock. Good service.

J. C.

Absolutely fantastic experience recently with someone called Sarah whilst purchasing a dining table. It was just before closing time (I hate being one of “those”) and she just did not mind, and was wonderful throughout!!! Could not recommend enough! Table arrived 3 days later!

C. G.

Hi yes it’s fantastic for Xmas and I like the 20pr cent discount. Thanks

P. (.

Sale now on, lookout for 50% reductions. This store has so much on offer, perfume and makeup, fashion, men's and women's clothes and shoes, furniture, beds, sofas, domestic appliances, computers, TVs, audio, cafe and toilets on top floor with toilets. tis one store that has it all in one place. Always great to check out products in real-time before purchasing

d. h.

Excellent service. Prices same as other stores but will always buy from here. Wide range of products. A lot of their electrical products come with longer guarantees than other stores. TV's generally have 5 years. But J Lewis is not just an electrical store it has many other departments, stocking big name brands.

D. M.

Lovely store, with lot of variety, but layout very 'busy' with very few large signs to tell you the different section.

S. K.

Beautiful clean store with a friendly staff. Great choice of amazing clothes and parfumes to start with. Good selection of sizes. I am pleased with the feminine selection and the fact that a lady can look like a lady rather than styling as a homeless/or tacky person which seems to be a trend in the majority of clothing stores. Definitely coming back.

A. S.

Visited this store to check out prams and baby stuff and we were looked after by a member of staff called Evie and she was beyond helpful! Listened to our needs and advised accordingly. Not at all pushy just very helpful!

S. M.

Sale well and truly underway ok not much different than before xmas , makeup l wanted not available , clinic.Not a change of menu either , Mostly same , went to Cheltenham and noticed big difference as its new .Loads of cakes choice .

J. H.

Helpful staff at the checkout counter- items not available in store only too pleased to order in

R.

My wife and I went to John lewis today to buy a pushchair and received the best customer service from Charlene! She was very knowledge and helpful and really helped us.

P. J.

As a hopeless clothing customer with no idea where to begin, I was helped by lovely and efficient ladies to produce a mother of the bride outfit I shall be delighted to wear, beginning at the top with a fascinator to shoes to match. Marvellous service.

P. F.

Went in to John Lewis today to view a pushchair for my daughter. The knowledge of the product and customer service was fantastic highly recommend and will return again.

H. M.

I can't review ori cafe because they don't have a separate page but they are amazing, had a hot chocolate which was the best ever. On the other hand John lewis is good, shelves are always clean, staff amzing.

M. d.

Great store typical John Lewis they seem to do class and be up-to-date whist appealing to everyone Update: 14/12/2022 - purchased a Panasonic a TX 43JX600B TV the picture was good and has great sound (for TV speakers) after a week I started to hear vibrations from the speakers like the base was too high, I did all the usual checks i.e. checked the settings, made sure all the cables were connected securely, checked the stand wasn’t loose, Did a factory reset, checked for software update’s etc etc and nothing made any difference, when you put your ears to the speakers you could hear the vibration so there was obviously something wrong with them. Now to the purpose of the review which is to talk about the aftercare support JL offer and provide. I made one phone call to John Lewis support, talked the woman through the fault and what I’ve tried to resolve it and without prompt or hesitation I was offered a replacement which I was not expecting, I honestly thought they would take the tv away and repair it. So I now have a brand new tv coming Saturday, which given its Christmas and how busy they must be is an excellent service! I hate to think the hoops I would have had to jump through if I had used a different supplier. I must say this was the reason I choose John Lewis as they have a reputation for good aftercare service and the 5 year warranty they offer on TVs, fantastic service! Let’s just hope this TV doesn’t develop A fault..

C. C.

I am so happy with John Lewis! I had a faulty coffee machine but their warranty department answered the phone straight away (unusual these days) and very efficiently explained how to return it and I had the choice of a full refund or a brand new one. The broken one is being collected tomorrow from my house. Thank you - I will be buying all electricals from John Lewis from now on!

l. f.

Even though it was busy it was still the excellent service that you expect from John Lewis

N. S.

Had the personal shopper experience with the delightful Debbie. She is amazing and always provides such a fantastic service! Apologies for the dog hair! Thank you

C. R.

A great department store with lots to choose from own brand and designer labels clothing electrical items kitchenware. on the top floor you can get a bite to eat and a hot drink, also on the top floor you can get your holiday money from the exchange.

A. G.

Had a wonderful few hours with Jacqui .. personal shopper in John Lewis cribs causeway. She was amazing and sorted two outfits for wedding for mum and sister! So kind and made us all feel a million dollars so we cannot thank her enough. Rose, Petronella and Anthea Then in the cafe we had lovely Emily and Felix to make sure we could recover and have a scrummy lunch.. thank you all for your great help and friendliness.. we will be back soon!

T. F.

Helpful staff and great restaurant. Continued over the years. Restaurant needs to open more tills especially at lunch time so you food is not cold before you sit down. And don't start on the cakes counter.

n. E.

Had the personal stylist to help me find a dress for my own (mature!) Wedding and for the honeymoon. Absolutely thrilled with what she picked for me. I'm so fussy but she nailed it! Going to go back for a full wardrobe next time!

J. G.

First class customer service again at John Lewis. Nick (who's usually on the TV section) was very helpful in trying to find a pair of size 11 brown shoes. Also a young lady helped me with some clothing colour schemes (I don't know her name but thank you).

R. K.

No staff around. Left my purchases on the counter. I'll try Amazon a bit later.

E. A.

Thank you to Lesley in made to measure curtains who helped us this morning. She listened, explained carefully how things worked, helped us choose, finally, a fabric we liked. Top service!

W. D.

Always a joy to shop in John Lewis with lush staff xxx

E. G.

I went for a bra fitting and the lady who fitted me was very knowledgeable and made me feel at ease throughout the fitting. She found me numerous styles to try and made sure the fit was perfect. They also had a 10% discount on some of the bras. Will definitely return next time I need new bras 🙂

s. p.

Great range of products with friendly and knowledgeable staff

A. D.

The reason sales are falling is because the level of service in the store is also. Visited this evening nobody working on many of the concessions and I could not assistance when trying to purchase a item for several hundred pounds. If the customer service this store is known for goes from the store, then may as well but on line.

S. W.

Staff very helpful made shopping easier

I. S.

Spoke to a very helpful and knowledgeable person on Smart watches. Didn't take his name but it was 3 letters long and he had a broken arm. Coping well despite breaking his writing arm! Have now checked spec required after talking to son and will be back to buy an expensive Apple watch. Great service..

S. L.

I like this John Lewis a lot. Always well stocked, and I love how they set out the displays.

S. G.

Staff at John Lewis are always polite friendly and helpful. Well done team.

B. R.

High quality products with a great range of choice/brands. Not cheap but something there are good "bargains" around. Food quarter is good too and fresh!

M. B.

The store didn't have my size in a suit however, the staff did everything to try to find my size .They were curtious,polite and helpful. I don't have the best figure to fit yet they made me feel very comfortable and at ease I will certainly be visiting the store again for other more casual items

D. R.

A large store, well into its Christmas mode, with lots of interesting things on sale. Much better than the it's equivalent in Cardiff. Fairly busy and not many voluntarily wearing masks.

A. B.

Always lovely to visit. Especially before Christmas. Service second to none!

L. T.

I called into the tech department of John Lewis on Tuesday to look at laptops and had great service from Ros there. She was patient and knowledgeable and not at all pushy. Thank you!

C.

Lovely John Lewis store. One of the larger ones. Really enjoyed shopping in here. And they've got a new coffee shop with loads of wonderful cakes, pastries and savoury treats!

J. S.

Went in for a bra fitting, the lady (I think her name was Helen) was so helpful and thorough, and went through all the different options as well as making sure I was buying the right size. She must have got her steps in as she was in and out collecting lots of different styles for me to try on. Would highly recommend the John Lewis fitting service!

r. r.

Pop into the cafe upstairs was served by too lovely ladies. I only remember one off them that was called vicky .She ask me what i like if there was anything i needed just ask. Service quickly and welcoming.

R. C.

10/10 service. Went to buy a suit and was served by an older gentleman wearing a suit (I apologise for not remembering his name) . His knowledge and professionalism made the experience superb. He was a credit to your company.

K. W.

It was good. It was easy to find the items. I would appreciate it if, when products have been looked at that they could be in boxes. A lot of the products , sadly we're not in boxes, I understand that plastic is a massive problem these days but , the products could be on display in a cardboard box.

R. W.

Had a great breakfast Partners all great. Looked at carpets, Derek was really helpful. He initially told us an estimator appointment would be 28th September but then came up with a solution for us to speak to an estimator with our measurements on phone tomorrow. Great service Derek.

S. P.

Nice clean cafe with good choice of food. Tables well spaced and light and airy. Pleasant efficient staff. Shame about the coffee - weak and tasteless but they do a good cup of tea 🍵 😀

R. &. B.

Went on line and found John Lewis Bristol had 2 Delonghi Ecam350.15 in stock. Went straight down and bought one. Unfortunately they were selling it for £10 more than Delonghis own site.

A. F.

Had a problem with a brand new Miele fridge recently. John Lewis customer services for kitchen appliances were excellent. Problem resolved. Thank you. This is why we use John Lewis.

s. w.

Always helpful ! Good service ! . shame other shops aren't as good . The layout has improved and the added lines added by John Lewis (everyday) are a great addition that's well priced for quality and value .

C. D.

Popped in and had a sandwich . Great service as always.

D. W.

Staff very helpful, knowledgeable and polite. Store clean and tidy and products displayed with care. Don't use JLP if you want cheap but if you want value for your hard earned, it's the place to go.

T. R.

Excellent store and well stocked. Staff very friendly and helpful. Typical John Lewis

D. C.

I didn't buy a John Lewis product ....... but, after I got a puncture and was struggling to change the wheel on the roadside on 9/10/21 a JL lorry pulled up behind me a very helpful guy called Nick jumped out and gave me a hand. Many thanks to him!

J. G.

Went to the cafe. Extremely slow service and quite rude staff.

P. C.

Nice things in store but very expensive

S. S.

Not always friendly staff really depends who is serving you on the day as the service can vary. Had lunch here a few times sometimes staff are very smiling and friendly and offering to help and assist. Today had fish and chips for lunch food was great and delicious but very moany staff and didnt quite get why we wanted an extra side of chips which isn't very hard to understand. Staff bit moany today. However i commend John Lewis for the cleaning and covid safe procedures, made me feel safe. Is very busy at lunch but they manage to clean well and food is of high quality.

C. R.

Unfortunately the restaurant was a shambles this lunchtime. I can understand that due to covid there are longer waiting times but there seemed to be no organisation. There seemed to be plenty of staff in the restaurant and we stood in a queue waiting to pay whilst people in front were having coffee's made, we were only having cold drinks.

D. K.

Great shop with nice goods, but trying to get someone to actually serve you, even when you know exactly what you want, has been a nightmare on several high price items. Just having someone take your name and wait isn't acceptable.

L. B.

John Lewis what have you done to your fabric section really small now and no pancakes in the cafe either.

M. P. (. a.

Best shop in the world in my opinion. Great on value, customer service, layout, range of goods and you can trust that everything will be quality at its price point. If it's not take it back, but you will rarely need to. But it offers great peace of mind. Staff are helpful supportive and the store generally displays high standards from looking after it's staff to customer service. Just wish I could afford to do all our shopping there!

R. S.

Freindly staff good service very helpful 👍

S. C.

I love the selection here. While the store is large there is a lot of products to see. We went to look at their John Lewis exclusive mattresses and ended up staying and browsing around much of the store. Will be buying from there again as they offered great guarantee options. Service is, as always, highly professional and extremely useful.

D. H.

I was very impressed with the service I received. I went in for a baby buggy and the sales assistant (Sally) could not have been more helpful. She also saved me over £150 by showing me a buggy that was half the price of the one I was going to buy and then gave me a great demonstration on how to actually use the buggy correctly. Well worth a visit.

P. A.

Very attentive staff, even if off their own department, will assist. Pleasant environment with relaxed atmosphere

j. r.

Went out looking for a long coat (over doat) John Lewis didn't have what I wanted but M & S did .then went and had a burger at burger King all right for what it was it was 4he wife's treat so it had to be a cheap meal when I treat her it has to be expensive I usually buy her a packet of crisp and a can of coke I do like to treat her well

w. w.

Great department store. Unfortunately they didn't have what I wanted.

A. R.

William in the bedding was very helpful as we were looking for a new king-size mattress. Its has been ordered & arrives Friday....that's service!

J. C.

The goods that I ordered were lost partly because I did not give my correct email. After speaking to an assistant called Joanna my goods have been found. Thanks! Brenda Philp

A. G.

As always ... They come too trumps when it comes to customer service ... Was trying to buy a high end laptop for my son who is at university. Product knowledge of the staff was great ... They let him try the product for good long time. Never felt rushed or pressured by the staff. A 12 month interest free option did help!

L. R.

Stopped off here for lunch, it was exceedingly busy but they were quick to clear and clean and tables when people left. There was not a lot of food on offer for gluten free, nor was there much choice of cold drink. However the children food was nice and at a decent price - £4.50 for a sandwich, drink and 3 snacks. The staff were all lovely also.

L. W.

Really friendly staff and great quality products. The Tesla charging is very convenient too

R. C.

Brilliant service today from all staff I encountered in JL especially the lovely assistant on the Urban Decay counter who recommended a lipstick (I love it) and also the super helpful young assistants on Clinique & Bobbi Brown who took time to listen to my needs and recommend suitable products. Despite covid restrictions with make - up you all really helped update my products thank you 😊

C. D. C.

Great shop. Staff usually helpful, when you can find them. Furniture selection is not up to its previous standards as seems to be going for lower price ikea style. Electronics and kitchen cookware and dinner ware are the strong points. Children’s clothing is good. Adult clothing is hit and miss, probably aimed at late middle age tweedy types. If you want red cords and brogues then this is your store. The cafe on the top floor is great, sort of views from certain tables out over surrounding areas, or down into mall. Food is good quality, though selection is limited. Great selection of cakes (though I am not into cakes myself). For ladies who lunch.

M. c.

Interesting department store, loads to see and choose from nearly everything under one brand

L. B.

Great service, good range, a bit pricey. The odd item however is excellent and reasonably priced.

M. B.

Purchased a quality item at John Lewis after the CrapUlike Dunelm experience, Google are however still stalking me ☹️

M. C. o. t.

I have a soft spot from John Lewis. People in this store are really helpful and the place is always clean. I love the family toilets near the nursery aérea. The coffee shop is always busy and that says lovely food. There is a lot of free parking outside and my children loves the toy department. Update: We had a fun cream tea at the restaurant today. Although it was a very busy day the staff had everything under control.

A. B.

Like fact they have staff about who notice if a customer is looking not sure of where to go for the product they want. These members of staff are able to point people in the right direction.

B. J. G.

Huge store on several levels, had great range of produce but went for the sales! Very helpful shop assistants, couldn't do enough for you, even had one offer to put up a Christmas tree just so we could see how it looked. Great place to visit no matter what you are shopping for, only negative if you aren't in the sales then the prices are a little bit more than you would pay in other stores.

j. u.

Very large store over 4 floors. Packed to the rafters with amazing goods and just as many useful items. Staff are really helpful and always friendly. And the cafe does some wonderful crepes. Both savory and sweet. Food is to a very high standard.

D.

Had a lovely lady called Helen assist me with a bra fitting today. Great service from her, very kind and knowledgeable xx

A. C.

Love John Lewis, but there was something lacking today. Several displays looked empty or untidy. Still all the staff were friendly and helpful as always.

C. R.

Fantastic store. Great choice of products at reasonable prices. And staff are so helpful.

K. S.

Sales stuff and CCP are helpful but when walking out the door tag was still on my items, lady took it straight off me and told me ‘they do this all the time’ I was trying to tell her to be subtle when giving me back the items because they are Christmas gifts and the person was with me at the time, she didn’t listen to me at all she handed the presentS straight to the person they were for. Couldn’t of been more plain told her nicely in front of her it’s a present for the person with me. Staff on the doors need to listen to there customers! And take off the tags if you know it happens all the time!

C. L.

Good range of items, well priced. Helpful staff too. It's a pity to have music now, like the other shops, as it's a distraction

K. B.

Lovely scone and coffee in restaurant

D.

Great service from the customer support team

S. R.

Just bought a pair of jeans and had a first class service. ‘Louise’ helped me sort out sizing and style for some smart casual jeans for work - it was a pretty much full on personal shopper experience. Brilliant customer experience - thanks!

G. F.

Went to look at artificial Christmas trees. A huge selection, much better than M&S, and also much better quality. Really good Christmas section, massive selection. The whole store was very nicely decorated too. Everything else was business as usual, nothing seemed to be smaller than usual to make easy fit the Christmas range.

C. T.

My bestest buddie in the world and I visited John Lewis today in search of a new amazing foundation! We ended up at the Laura Mercier counter. We are both in the same opinion that the young man working there and unfortunately we can’t name him , gave us the best help , advice , conversation and care we have experienced in a very long time!!! In a world where the young ones are being blamed a lot and misunderstood I can honestly say he was a credit to not only Laura Mercier but to John Lewis and the youth of today. Great job young man , you managed to banter with two very tricky , wise , fussy and brutally honest not so young ladies and force me into a sale I was totally not going to make !!! Thank you and I truly hope you go far because you go the extra 10 miles !!!

M. T.

Very nice store and knowledgeable staff . As they price their products you always know you are getting a fair deal. Would definitely recommend.

S. H.

Come into John Lewis yesterday evening my husband needed a waistcoat for a wedding on Friday, and I just like to say how lovely Louise was she gave good advice and helped us with a waistcoat which he bought so thank you for your help.

B. C.

Needed unbiased and expert advice, and that's what I got

M. R.

I love this shop all the staff are knowledgeable and friendly without being in your face. I recently bought a new TV here and saved £50 on their price match promise. The never knowingly undersold promise is brilliant and any purchase over £30 is free! That and click and collect at Waitrose stores as well make shopping there or online a pleasure.

N. J.

Huge variety of stock from electronics to clothes to homeware, great choices and some lesser known brands on show. We went during the Christmas period so they had the Quality Street stall where you could pick and choose your own chocolates for the tin which made a decent gift. Staff were polite and friendly

L. P.

Good store, professional staff. Useful parking. Building is a little tired with a few loose tiles on the cosmic department floor. Otherwise very good. Great selection and warranty on purchases.

a.

Close to 5 stars not really sure why not but not quite worth it. Good disabled parking and access, decent cafe. It's quite a large store and is well stocked. As usual for John Lewis the staff are almost always professional, and there is a useful "click and collect" style pick up point where you can park just outside.

D.

Gone downhill. Whilst still a good store compared with other local stores, the knowledge and helpfulness of the sales staff in electrical is sadly not what it used to be. I have been shopping here for over 30 years and understand staff would have changed in this time. Unfortunately after having problems with a couple of recent purchases it was hard work getting things resolved. I ended up getting a refund because of their inability to put things right.

M.

A fantastic experience in preparing for Christmas. Staff are very professional, friendly and knowledgeable about their products.

R. B.

This was the first time I have shopped at John Lewis, and I was impressed by the quality of the merchandise. It seems to cater for an older and affluent set of customers: what other store would have a whole set of shelves devoted to bone-handled cutlery? But my shopping experience was not great. I selected a bathroom cabinet that had collection tickets available and was therefore presumably in stock, but when I went to pay for it and collect it, they had none. A wasted trip.

A. H.

went on the day after boxing day and was served by Gemma in the Apple section - she was absolutely lovely and friendly despite how busy the shop was and was super attentive and chatty! made going in much more pleasant to talk to her.

d. s.

A little slow on the show side to offer advice on laptops Luckily we put this down to Google staff being less polite in general So still got the HP as planned as very nice HP sales person, once appeared

r. n.

Deb you are a Superstar, you really went the extra mile today at lunchtime in the cafeteria, John Lewis this lady is exactly what customer service should be friendly and cheerful with an eye for detail, give her a pay rise for making my wife and I have such a delightful time . The courgette quiche was scrummy

C. W. T.

I went with a friend to take part in a wreath making work shop, it surpassed our expectations. We had a wonderful time.

M. H.

It's a John Lewis like any other. On the plus side they are nice stored, well laid out and a nice atmosphere. The staff are pretty good although there are fewer of them around than there used to be. On the down side, you pay extra because it's John Lewis, they do have a good selection though so it's generally worth a visit.

R. B.

Brilliant. I had 20 minutes to get shoes and handbag to go with a dress on the way to the appointment. The assistant rushed around and sorted me out, trying to find less expensive options. Above and beyond in every way. Excellent service.

A. P.

Dealt with Jason the manger What gentleman he listen to my needs and came up with a solution. Proper customer service Thank you to Jason keep up the great work Kind regards Adam

S. B.

It's one of the best places to shop. Good quality, great customer service and an atmosphere that feels special

F. W.

Staff are always friendly, do their best to help and have always been able to answer questions. There's always great product choice and their returns policy and price matching are vote winners for me. Finally there's good food and drink upstairs, all in all highly recommended.

C. A.

Brilliant helpful staff. They are knowledgeable and really *listen* to the customer's requirements. I have often ended buying a cheaper version on their advice - it's a breath of fresh air...plus the company's own extended warranties.

K. F.

Booked a Personal Shopper - Helen - for a couple of hours. Never tried anything like it before and I was nervous and a little skeptical to be honest but Helen was fantastic! She really listened to what I was looking for and brought along some really interesting items for me to try. It was so helpful as they weren't the type of things I'd pick out myself but she was really good at working out what suited me. She kept popping out to bring in different styles and sizes as well as shoes that matched. Zero pressure to buy anything. Really enjoyed so thank you Helen! I'd highly recommend it to anyone

D. L.

Upmarket department store that promises "never knowingly undersold" which is great since it means that they will price match most genuine websites. Good choice of items for sale, and arguably the best Christmas telly ads! Great for appliances as well since they offer 2 year warranty on goods sold not just 1. I just wish they would open a store in the centre again since I don't really like driving much, even if only up to Cribbs/The Mall. I would like to walk to the centre like I used to when younger.

K.

Great store, well set out as expected from John Lewis. Helpful staff without being over-eager - they don't follow you around, but are there when needed. Lovely variety of goods, for all tastes and budgets.

J. P.

Quiet at 10.00 on a Friday morning good bacon sandwich!

E. B.

Very helpful staff, very clean and tidy. There are many different products and they have a wide range. This john lewis is 4 stories and is c9nnected to the main shopping centre. Parking here is free and they have a lot of spaces. They also have a good selection of disabled bays. Was very impressed with the service given by the staff.

M. O.

Always a great place to shop. Coffee shop staff and restaurant upstairs are nice places to wind down. Couldn't help noticing a few bad reviews on here. My answer to those would be that you can please most people most of the time but you can't please everybody all of the time. Fab store. Nice staff and great shopping experience.

a. c.

The new store in Cheltenham. Walked through the front door and wow.! Bright airy and so much merchandise. All the staff are busy but will always greet you and offer help if required. Brilliant customer service. Will be returning soon

D. N.

Great customer service and polite, friendly staff. Would have liked more advice about a purchase I had made, but it was too busy for somebody to help effectively. Would still recommend their retail store.

A. C.

Always a pleasant shopping experience. It may not be the biggest John Lewis store (by quite a margin) but it stocks a wide range of quality products, and the assistants are always extremely helpful.

J. M.

Great selection and range of stock and some more unusual items compares to our local JL store.

V. G.

Excellent service in TV department. Very knowledgeable and helpful staff. Had to have help to carry a large TV back to the car which was some distance away. The man who assisted was rude and grumpy and the walk back to the car felt very awkward. This spoilt my shopping experience at John Lewis.

M. M.

Went to buy wedding outfit and had great customer service both from a partner and a rep from the actual designer who happened to be in store. I also had some in depth information given to me by a Dyson rep who was also in store. Highly recommend.

G. W.

Went there to buy a Chromebook compatible printer. The staff were unbelievably helpful and should be congratulated. Nothing was too much trouble. If a question was asked which they were unable to answer, they researched there and then. Most impressed.

I. C.

With our granddaughter's wedding just weeks away I booked an appointment with John Lewis for a Style Experience. Greeted at the top of the escalator by a smiling lady, (sorry I didn't ask her name). She escorted me along to a pleasant room to meet my personal stylist Julie. From there on I was treated with utmost care and attention and felt very special indeed. After trying on a few dresses and jackets Julie came in with exactly the right outfit for me. At no time was there any pressure for me to buy from what was a good array of clothes. I won't reveal anything about my choice but it was perfect in every way, including a striking fascinator. Now i can't wait for the day to arrive, and thanks to John Lewis and Julie in particular; I know I will be happy to share in our granddaughter's special day. I have no hesitation in recommending this FREE service to anyone else like me; in a quandary about what to wear for a special occasion. Ivy Cole

M. R.

If only all shops were like John Lewis ... great experience again recently, this time in children's shoe department. Sarah - patient, helpful and no quibbles over problems we had with shoes previously purchased that weren't fitting well.

A. W.

Nice new cafe on basement level more selection and friendlier than top floor. Good to be back.

p. s.

Just purchased a t shirt for my dad's birthday Great service when paying and advised me of gift wrapping service top floor, seen a lovely friendly lady who gift wrapped my present in customer services, sorry didn't get your name, amazing service all round thank you such x

J. G.

Shopped here on Sunday 18th April 2021, very busy, we were served by a lady called Catherine on the children's department, what a credit to JL, she really did go above a beyond, her product knowledge was fantastic, we were with her for over an hour making our purchases, this is precisely why JL are streets ahead of others, Catherine ⭐⭐⭐⭐⭐

M. K.

Huge collection of products in an organised order. Although the the prices are usually high(relatively but you can benefit from price match in most cases), considering the quality, customer support and guarantees that you receive normally , it worth every penny. Specially for buying most of the electronic devices, 2 years guarantee that comes with the product, gives you the peace of mind

a. j.

Fabulous department store, the stock may be a little bit conservative but you can generally find what you want. Great staff, who showed wonderful customer skills...not to pushy and appearing very caring. A good shopping experience.

D. J.

As regular visitors of John Lewis Cribbs Causeway we find the shop very exciting, helpful fresh and tidy. The restaurant is lovely and the staff are great. My only complaint is the Camera and TV department. I have visited this area on numerous occasions but am constantly ignored. I have complained before but nothing changes! I have now bought two major items elsewhere! Something needs to change urgently. Should be 5 star, only let down by that dept.

G. T.

Popped in here for lunch which was lovely. A bit busy but they always have plenty of seating. Staff are friendly and helpful.

N. H.

A large store with a wide range of goods. Friendly, knowledgeable staff and a pleasant atmosphere. Classic John Lewis.

J. C.

Always worth a visit when you are at the mall. Lots to browse and considering it is a high end department store you can get some good bargains. Great for locating that hard to find item, or present for someone. We used the wedding service here and they were fantastic, great staff.

S. S.

Humm love john Lewis but today went to buy an American fridge freezer. The man who was supposed to be helping me was arrogant made me feel stupid and that I didn't know anything. As an experienced retail manager with product knowledge I bit my tongue and walked away. I felt he let the company down badly. I will return to john Lewis as they have great products returns and aftercare and great staff. But will avoid this gentleman. He needs to not judge a book by its cover. Listen to what the customer wants and deliver the great service that his colleagues give. 35 years a john Lewis customer first complaint .

D. M.

I shopped at the Cribbs Causeway John Lewis branch on saturday 4 July and found everything very well done. A special mention to Richard who went above and beyond to assist me when I found that the shop floor prices for the cook ware I purchased did not match the bar code prices.

D. F.

We went today for lunch in the top floor restaurant at Cribbs Causeway. It was very very busy. The staff were helpful and good humoured and sincerely polite. The young man charged with overseeing the queues was so charming and obviously enjoyed his work. He smilingly redirected me to a different, shorter, queue. I watched him happily carrying trays for elderly customers, All kinds of good deeds performed willingly and with obvious enjoyment. He certainly went the extra mile.

B. G.

Everything you need, so many departments and every one staffed with really nice people. Might have knocked one * off given the lack of knowledge in the technology department, TVs in particular, but eager to help, price matching and the 5 year warranty is great. Just do your homework before shopping so you know what you're getting.

E. S.

Went early to buy a new built under oven and got to the department just after opening. Waited and waited to be served but after 20 mins left. I returned after a while, again could not get any service. Returned once more and eventually a young man (a visitor) approached me and found me a salesman. So did get my purchase but it took nearly 2 hours! Not good.

k. g.

Always find the staff at John Lewis good. The store is pleasant and they have a good range of stock. Price promise means if you find it elsewhere you can get them to refund the difference. Easy parking.

J. T.

Far more staff available on the floor to help. Good experience staff very helpful

C. G.

I have always like the store and have shopped there for many years. Customer service is always good; staff are friendly and helpful. I can always find something special as a gift.

H. C.

Went in looking for fitness trackers with my boyfriend and were greeted by a young staff member named 'Joe' from electricals that listned told us everything (and more) that we needed to know about the pros and cons of each one we looked at. He also told us how we could have different branded watches yet still be able to see how each other was getting on via a 3rd party app, which was the make or break of our decision to purchase the watches - as partner likes apple, I do not, we wanted different brands. He didn't try to upsell, like one of the older staff members that wasn't listening to our criteria and just kept redirecting us to more expensive items that were not suitable for us. Very pleased with the helpful service and the purchases.

G. S.

Usual excellent service that you would expect to find at John Lewis. Whilst they didn't have the specific model in stock they were more than happy to either get one in the next day or have one delivered to my local Waitrose store. Paid with a combination of gift cards and e-vouchers which has somrtimes caused issues in other stores, but no issues with John Lewis.

S. f.

Lovely shop always very light and bright cafe upstairs is very clean and great coffee and food .

D. D.

Update to three stars from my original one star: The John Lewis customer service system is not easy to deal with: calls are just diverted to any one of their call centres, despite dialing the number for my nearby store, most answering the phones are polite, but limited in what they can do. However, managed to find the number of the distribution centre where my item was located, spoke to a manager who simply and straightforwardly said he would see what he could do, phoned me back a couple of hours later to say he had managed to sort a driver and a van and my item would be delivered in about an hour ... and indeed it was! Most grateful to this manager. Original post Shoppers, myself included, at John Lewis are aware that it's a good place to shop. Delivery, however, is another matter. Ordered a fridge/freezer in shop and arranged delivery for Friday. Despite the delivery slot being confirmed, the delivery failed to happen; received a phone call at the 11th hour to say the driver had run out of driving hours. Have spent a good two hours on the phone this morning (Saturday) trying to understand the John Lewis delivery system, whereby a failed delivery means that they offer you a new delivery for several days time. Unfortunately our circumstances mean that we needed the delivery to happen today (Saturday) ... many drivers "out sick" at the moment! They seem to have no contingency plan to deal with failed delivery: surely good customer service following a failed delivery would be to get the item delivered as a matter of priory. Check out Trustpilot for many many poor reviews of John Lewis delivery.

S. R.

Lovely place to meet friends for a catch up. Spacious and cool. Amazing carrot cake. Fabulous store.

I. F.

Staff were really helpful. Halloween and Christmas stock back and well presented.

D. H.

Today I was served by a really pleasant Partner who received my payment for an electronic item. He was smiling and enthusiastic and made the purchase a pleasure. We had a very brief conversation about the Strawberry Line cycling and walking path. Thank you to him for brightening my day.

R. B.

Love John Lewis... Unfortunately there isn't one near me in Wales but always go when I visit my daughter in Hampshire!Beautiful baby,toddler and older children's outfits.Lovely gifts there for high days and holidays too! Recommended!

n. a.

It's a safe environment, everything is regularly cleaned. Almost everything is in stock. Generally it's quieter in the afternoon if you want to avoid the crowds.

S. D.

I have used my local John Lewis for years and they never disappoint on outstanding customer service or price. After looking to purchase the latest iPad pro and searching the internet and the local apple store I was unable to beat the offer with John Lewis. Not only was the price excellent but as usual the information from the Apple sales assistant before my purchase. Bear in mind apple offer a one year warranty against software or malfunction while John Lewis give a standard two year guarantee with an option to take out a two year cover plan to cover accidental damage for. £70. Excellent service all round, five stars for JL from me.

A. M.

After initial difficulties installing a new washing machine leading to a strained conversation with the electrical department, I now have a satisfactory outcome with a working washing machine. Thanks to HannahW and JohnM for their excellent service to help resolve the problem.

p. g.

Love John Lewis, absolute pleasure to shop there, quality goods, excellent service and excellent after sales service. TV and audio Dpt is awesome. Store has a great atmosphere at Christmas time.

L. M.

Great shop but kids department had very few price labels and the moses basket mattress I was after was tucked in with some other mattresses again unlabled. Generally John Lewis is great, just a bit unorganised this time.

M. W.

What can I say about John Lewis, it's always a fantastic shopping experience. Staff are always professional and price is always spot on and when it is not there is no quibble in prove matching! Keep up the good work John Lewis! 👍

c. h.

Quite a good store but nothing of benefit compared to shopping on line, not all items are stocked ans many items out of stock

D. R.

Very good helpful store. This time we had meals in the restaurant. My fish, chips and peas was good with chunky chips and a huge piece of fish. My companions enjoyed their crepes and excellent salad.

J. M.

The staff member who served me was incredibly polite, well mannered and well presented; very gentlemanly. He was not entirely knowledgeable about what I asked, however instead of pretending to know he went and found out what I needed. One staff member, upon conversing, seemed rather arrogant; it was not until I proved him wrong on the subject did he stop and quit the conversation.

B. C.

I would have enjoyed the shopping experience more if the lighting products were not nearly all made in China. I would like to support the industries of the UK even if it means a price premium.

S. B.

This review is only about the TV electricals department. ** Seems to have lost it"s sparkle. ** Firstly the tablet that I saw online was not available in store. Secondly the assistant seemed no more knowledgeable about the blu ray player I was interested in than me.

B. W.

Just browsing but great store with excellent quality goods and helpful staff.

R. O.

Lots of staff coping with lots of customers. We were reassured many times that they'd get to us as soon as possible, and a young lady had the knowledge to sell us the right recorder at the right price. Now we'll check their web site first.

A. D.

Call John Lewis customer services with regards to searching for a suitable child seat spoke with a very helpful person. Booked a slot in store for trial fit of car seats. Member of staff in store was incredibly helpful regarding choosing a car seat.

O. B.

We spent an hour in here children's shoe shopping, admittedly it was just before children return back to school. In fact they were very organised with the queues and we were seen quite quickly. What was frustrating was that they had so few (non-school) shoes in stock that we actually left without shoes for both our children despite the only requirement being "not trainers". I wish they just told us before we started and we could've gone elsewhere and saved an hour of our lives.

P. T.

Consistently good service from a unique retailer. They sell high quality goods and pride themselves on good customer service as well as the best prices. I love the honesty with which they provide advice when asked. One of my favourite shops! :)

M. F.

Absolutely stunning store, and all of the staff I met were so lovely, friendly and extremely helpful too 😂🤗

N. L.

I cannot rate them high enough. I bought a Dell pc and had a slight niggle which they sorted immediately. Brilliant customer care. You'd be unwise to get a pc at one of the big brand stores who simply don't care about the customer as much as John Lewis. Thanks JL

Q.

Visited the Cafe, good food and excellent coffee, the Covid regime and repeated questions and being herded like sheep put me off. Overall a positive visit.

E. S.

Nice eating facilities and lots of high quality goods. More upmarket than some other stores but my family have bought stuff from here for years and its lasted decades. If you've got the budget, shop here.

A. B.

I love the layout and cleanliness of the store. Just wish it had some extra lines to save me going to Cabot and Harvey Nichols

M. S.

Lovely store with beautiful products, very friendly, helpful staff. Good value. We found the food in cafe bland and unpleasant, soggy pastry, hence only four stars.

J. L.

Brilliant service from the staff. Thank you. Update: Yet another excellent experience at John Lewis, Katie and the gentleman at the fitting room gave great customer service.

D. A. S.

As always great knowledge and quality service.

J. W.

As always, perfect service!

W.

Unusually and surprisingly disappointing chicken and vegetable soup today that was so salty that it was unpleasant. Additionally, the bread was half its usual size. Rest of store was its usual state, busy but clean and well presented.

E. R.

I received an excellent demonstration and valuable advise about a product I am considering purchasing. Well impressed and pleased this was available to try out for myself. Very friendly and welcoming sales assistant too.

G. C.

Always a great place to shop. Knowledgeable and helpful staff, excellent customer service, beautiful stores and easy parking. A firm favourite of mine.

L. N.

It was pricey and well above my budget but I went here because I heard about personalized quality streets on the CasualUK reddit and that is what we found. We definitely weren't discriminated and they were all extremely polite to us. The place is huge and you will find a lot of odd bits and pieces. A wide selection of pillows and bedding. It was a hard not to avoid the temptation of cosying up to the beds as I had just finished a 12hour nightshift and a multitude of bus and train journey to cribbs causeway.

A. V.

Very good staff are extremely helpful and polite, more or less everything you need in one store.

K. B.

Much better now they let dogs in. Shame the rest of the Mall doesn't follow suit. 30 miles from us so if we go out we take our dog. The other shops are loosing out. Don't they realise dog owners also like spending money

R. R.

John lewis is at the department store what marks and spencer is at the food industry. Great choice of high quality product, slightly overpriced but the overall ecperience inside a store is great. Staff is friendly, and I like their seasons specials offer for christmas and easter.

E. B.

Great staff and a great experience. Very helpful and very friendly. We just bought our new portable heater for the winter. They shut at 20:00.

R. N.

An amazing John Lewis, stocking a wide range of products, with friendly and endearing staff that will help you with whatever you need. As an added bonus, the toilet facilities are clean, and of a good standard

T. S.

We don't have a john Lewis near us in Cornwall, so always a delight to walk into this store. We came especially for a TV , as the 5 year warranty you offer is the best.

C. W.

Not too busy, I find that items are sometimes tried on by so many people that they are stretched out of shape. Ok if you can find one that is just out of the package.

P. H.

As far as I'm concerned,the men's clothes, electronics and kitchen gadgets are Great. According my better half the women's department is fast following M&S into the rubbish department and should get a life.

D. B.

Staff very helpful. The trouble is that I couldn't purchase everything I needed, due to stock shortage, but apparently its at the factory where the problem is. There's a delay due to the pandemic. Everything's due to the pandemic!

I. B.

Whilst the Bristol mall branch has a good selection of shirts, I was surprised at prices, so off to Swindon outlet where similar shirts of none brands can be found at a fraction of the cost. Time and distance can be justified when spending over three digits as savings are better and more garment for the similar price.

H. V.

It would've been nice of them to inform me that they were closing in less than ten minutes rather than let me look like an idiot when I got annoyed that I had to leave as soon as I had arrived. Otherwise, I love looking around JL.

J. C.

Good selection of almost everything you would usually expect. Very helpful, knowledgeable staff. Crucially well setup to handle visits In the current covid climate.

P. G.

Hi my visits to John Lewis and Partners are always a joy. The store and staff are always very helpful and polite. I have been a customer for more years than I care to remember. Long may it continue.

J. s.

Billy, Roz, Tom & Thomas were all so helpful & lovely on the laptop & TV departments! They are all an absolute asset to the company! Very impressed with the customer service & staff knowledge! 😁👍🏼

L. P.

Excellent hygiene and safety measures in place. As always the staff were friendly and helpful and the food was very good.

E. L.

Geoff and Nadine turned a potential no screwdriver for my toddler's new toy disaster (to get the batteries installed) into a a triumph with their excellent customer service and, frankly, heroic levels of support.

O. M.

Popped into John Lewis in Cribbs today ended up getting a demonstration of the Lavassa coffee machine by Natasha she was extremely informative and friendly taking time to talk us through all the features of the product she made us a fab coffee aswell as treating our kids with some chocolate. Ended up buying the Lavassa coffee machine. Great service extremely helpful and friendly 😊

S. J.

We got to have a free bean to cup coffee as part of a demonstration. Spent a good few hours browsing in the shop too. The coffee was excellent.

D. L.

Always 5 star service from John Lewis, knowledgeable staff in the electrical department as usual. The shop is always clean, tidy and well presented even during the Christmas rush.

T. K.

Smart, spacious, friendly staff. Everything you have come to expect from JL.

R. B. -. R. S. -. A.

30 12 2019 Just had breakfast, FULL ENGLISH. VERY DISAPPOINTING. Plate almost cold, food not much better. First time iv had hard boiled and fried in one egg. There are other choices to be had at Cribbs Causeway, including Premier Inn. (when re construction complete.) J Lewis, if you want custom, you must up your game, seriously!!!! 😳

C. L.

We went to John Lewis for a new TV. It was a very good experience. We were able to have a go on the TV when we asked about it, they were very informative but not pushy. The TV's were connected to the internet and TV aerial (as most places just run the demos and don't have it connected). They also have a lot of different brands of soundbar plugged in and ready to demo as loud as we'd like. They priced matched the TV to a place I found online (which wasn't an online only shop) and the guys were really nice when the stuff we had bough didn't fit in the car and arranged free delivery. Also the TV came with a 5 year warranty from John Lewis. I would buy from there again.

M. F.

Generally a very well presented and chosen selection of items. And as good after sales care as you could hope for! Cafe is excellent too.

A. J.

Have always loved JL and its a shame that they are struggling but it is infuriating when you are looking at sale signs saying up to 50% off and there are no prices to be seen. Not just on 1 range of products but stand after stand, in particular in the cookware department.

g. f.

Quality products all round

B. E.

Great store with a huge range and often good value for money too. Special thank you to Stefan from menswear, who took the time to call me when I accidentally dropped the receipt for a high value item in the store

J. C.

Plenty on offer and we'll spaced out. Good selection to choose from particularly in the home department.

C. B.

Bought a Toshiba potable hard drive on Monday. The staff were very helpful. Have not used it yet as I have not got my laptop with me at the moment. Will report later on it.

B. S.

I went here yesterday for the pick hour own quality street! The service was OK but I got good chocolates! The ladies at the checkouts were fab!!!

B. S.

As always with John Lewis, shop, products and staff great. If possible stay away from Friday, Saturday and Sundays if you like quiter shopping. Enjoy life. Bob S

I. S.

Always have a great experience and support for JL, The customer advisors are always happy to help and know what they are talking about.

P. M.

Plenty of choice and good quality items. Some household goods may be cheaper elsewhere but the store is definitely worth a visit. Some great deals to be had on electrical items.

G. T.

Nice and tidy place. You can find there almost everything.

B. P.

Amazing ... had my make up Bobbi Brown by Anita... was lovely...spent to much....

s. l.

JL at Cribbs to buy a washing machine.Mike the salesman was at the top of his game,full of information and knowledge and answering all our questions.That good we bought a new machine then and there.Nice to get a salesperson who can tell Us about the product. rather than repeating what's on the price ticket,but then that's what you get at John Lewis.

J. W.

We went to buy a kettle…and bought one. Successful mission! The staff left us in peace and allowed us to make up our own minds This we did by scientifically testing the various kettles on display. Points were deducted from those with extreme lid opening actions, hard to read gauges and spouts which were too small to fill from an imaginary tap. Once we'd found the perfect kettle we looked at the extortionate price and decided to buy a cheaper Bosch one with a tiny spout, gauge you can only see with a mirror and lid which flips up like an ironing board falling down the stairs I'm also disappointed by the noise this new one makes-it's LOUD and I fear the neighbours may hear when it is boiling and invite themselves round for a cupatea It's not John Lewis' fault-they just sell stuff. It's up to YOU to make the correct decision

F. R.

I do like John Lewis. Plenty of good merchandise and mostly very helpful people. BUT. I also like a coffee whilst shopping and usually go to the basement espresso bar, which for years has served scones with jam and clotted cream. Today, no cream - because "they are no longer serving clotted cream downstairs", but only in the restaurant on the second floor. What? How naff is that?! Is it really too much trouble to bring some cream down to the cafe too? That is not the attitude that I would expect at JL and I find it disappointing. I hope it is not an indicator of service quality for the future!

P.

John Lewis Cribbs and all JLP concerns get my vote every time, the partners are polite, professional and knowledgeable. I can say with no hesitation that each and every store I have visited, throughout the contry has exceeded my very high expectations, we all make mistakes and accidents happen, however, JLP put them right every time with no fuss or exception. Well done JLP, you will succeed in a market where no one cares. Keep up the fantastic work.

J. R.

Love it here. Service always exceptional.

J. P.

Great store. Staff are really helpful and the range of clothes is great. Go here fairly regularly and have never had a bad experience.

T. K.

A fine establishment with a good breadth of goods. The large electrical department is well staffed by courteous and extremely knowledgeable partners. Buy Mielé when you can.

I. F.

Great store. No trouble exchanging a product. Need a few more staff around on the floor and prices can be quite high.

M.

Great shopping experience and amazing customer service.

C. J.

Nice atmosphere and cake in the cafe, but a lot of tables with dirty dishes at 4pm when we arrived, despite it being quiet.

S. R.

They made shopping fun again. Nail bars, blow dry bars lots of beauty counters with consultation areas, stylist and good mix of clothing and home ware.

J. D.

Excellent service as always. Lady on the till so helpful.

N. M.

I thought I'd go there as the warranty is 2 years rather than 1. Experience of electrical department not all that great. Scarcity of information is the main problem, especially around the laptops and tablets.

D. H.

I love john Lewis the store is well laid out. I have no problems getting around in my wheelchair and everything is mostly on an accessible hight which makes a change

M. F.

Lots of their staff all really well trained and love what they do. Have chatted to and got advice at different times in "electricals", "mens clothing" and bedding and was impressed by their helpfulness.

W. S.

You are always likely to find helpful staff and quality products here. Sometimes you pay more than elsewhere, but there are commonly extended guarantees on some products.

K. M.

Great service from knowledgeable staff, stocked with good quality, thoughtfully chosen goods. Some very rude customers, but hey you can't have it all!

K. M.

Easy to get around, lots of space and also hand sanitisers available. Friendly staff and quick checkout. All good!

S. C.

Customer service here is excellent, the baby section especially is very good, with knowledgeable staff and a very good range of goods. They are not the cheapest, but then you are paying for the service and ethical business model.

L. K.

Good range and prices. I've never had a problem with quality of the girls.

M. K.

Every month there seems to be less staff there to ask advice from. The tech department puts your name down on a list, then you wait... & wait. If you're in kitchenware, lighting etc there's no staff except at the tills!

O. O.

Very large store at Cribbs causeway mall, over 4 floors. Staff are friendly and helpful, very diverse range of stock on offer

P. C.

Great customer service as always. Staff are doing a great job at keeping the experience a little less scary♥️

P. B.

Jonathan on the car seat counter was an absolute marvel!!! Full of experience of what was needed to be done after Mothercare were less than useless!!! Best customer care in the world from John Lewis

T. W.

Great for click and collect with goods often arriving before the stated times. A friendly fast service. Would recommend.

T. B.

This is a great, flagship store with a very good selection of products across all categories. Loses a star for not having top end cameras etc in store to look at and purchase.

R. B.

Very helpful staff. I found the bridesmaid dress I wanted by the lady going to the back room in search of something perfect for my little sister. Thank you!

M. K.

Always love going 2 John Lewis. Always a great place to get something special

D. H.

Usual excellent choice, quality, service and prices. Ha its own car park next to the store and a separate one for pickup of large items or click and collect.

M. S.

Lots of choice and really good people at the shop entrances to ensure we're all fed and such.

F. D.

Great store with all the usual goods on display. Nice spacious restaurant and good value food on offer. Plenty of free parking too.

P. J. P.

The sales assistants were very helpful and delivered great service. The store looked magical with all the Christmas decorations out.

K. P.

Me & my sister had a lovely experience in store, today, mainly thanks to a friendly shop floor assistant who engaged with us positively 👍🏻😊

A. D.

I have worked in here years ago and they treat the staff sooo well. I go here now for all my electricals. Staff are helpful and knowledgeable. The guarantee is handy too

S. C.

Good choice good quality we should all support this traditional type of High Street store to ensure they survive. Fsr better than supporting uknown foreign online stores.

S. M.

Waited 30mins to buy a tv, then came home and ordered it online.

D. W.

Very helpful staff

A.

Staff are brilliant! Stock has irritating gaps.

R. N.

Andre on Audio and Tv was an amazing help in providing us with product knowledge and service. Whatever you are paying him give him more he really was a credit to John Lewis.

C. P.

Love this John Lewis store. Staff always helpful, good range of things available. They have some clearance stuff around too.

A. D.

Great service as always from john lewis, replaced a faulty sub for my surround sound with no issue. All is now good in my home cinema world.

E. M. S.

My favourite shop, staff understand what they are selling, are always polite and helpful. The prices are good for quality stuff.

C. W.

Full of Christmas items at the moment. From technology to decorations, things you need this Christmas can be found here. After shopping, you can definitely have some nice food around!

D. C.

Wide selection across all lines. Helpful staff. Usually busy at weekends, but has good click and collect service.

m. s.

Enjoyable shopping experience

L. C.

Lovely store. Good coffee n cake on top floor. Also in basement, but less food choice in the basement cafe.

B. P.

Cribbs causeway nursery absolutely amazing this morning sorted our problem out with our pushchair no problem loaned us a pushchair cant fault them . Dealing with problems online shocking .

M. P.

Good mix of items great to get a free coffee and a cake every now and then would like it more often but the way things are going that's not going to happen I guess

T. C.

Busy as clearance sale.....alarm wasn't removed from the iron that I purchased so bit embarrassing but I did get an apology and hopefully a great iron!

S. N.

Had to take a pillow back as my daughter already had one. The lady was extremely accommodating and mentioned there are also cot mattresses available which I asked about.

M. W.

Great store with vast selection of items. Can be expensive so be forewarned.

J. S.

customer service spot on. really helpful. on line stock check and reservation made.

J. R.

Had a facial at elemis ,lovely experience as always

C. L.

Nice selection. Large store. Friendly staff. Will always price match. Guaranteed quality.

N. M.

Just bought a sofa bed. Very good value staff very helpful

B. S.

Excellent store with EVERYTHING you need, clean lovely restaurant upstairs and very helpful staff throughout..could lose hours in that store!!

S. H.

Great shop, love going in there, I was a little disappointed in the craft floor, I thought there would be more choice. I still found something to buy though.

V. H. P. L.

Great experience! We bought a TV recently and the staff and the delivery staff were all very professional and polite.

N. R.

Full of old people browsing and meandering around!!! Great coffee shop in basement Oti

J. W.

Popped in to buy a present for our soon to arrive grandson. Plenty of choice and not overly expensive. Job done 😀

H. K.

The most exceptional customer service,all staff are thoughtful and helpful. John Lewis is the only company you need for everything. Thank you.

V.

Went to buy my friend a toasting machine and the man was very helpful to check stock for me on his phone and help.le.lpcate the correct box..harly and waiting a the till !

m. p.

Enjoy the shopping experience at one of John Lewis's larger stores. Nice coffee shop. Well worth a visit.

H. L.

Good changing facilities for babies. Staff are really helpful. Easy to pick up click and collect purchases.

H. C.

Coffee and fruit scones lovely but service not good, although I was first in the queue, instead of serving me the assistant started to put crockery out and the person behind me was served before me by a second assistant who completely ignored me.

A. W.

1st time I have really shopped in this store. Staff very helpful and knowledgeable. Will definitely go back

c. s.

Excellent customer service

G. M.

The shop assistant was very helpful I purchased a suit for my son,s wedding very pleased with the service excellent.

S. I. D.

Had fab day shopping with my daughter not udually a frequent visitor but had a lovely day. Staff were all really helpful.

J. P.

Store is very dated and store staff have a low knowledge level on products. However good price points and extended guarantees as standard

R. G.

Friendly helpful staff as always. Somethings are a little over priced though.

N. A.

Great place to shop. Staff always very helpful, nothing is ever too much of a problem.

P. N.

Pretty good shop, lots of nice stuff and very helpful staff. Long guarantees on electrical goods mean it's always worth buying TVs etc from here.

D. B.

The food was lovely but the queuing was very slow and seemed rather disorganised

V. G.

As usual, experienced courtesy and help when needed from the store floors to the restaurant. Always a pleasure to shop at JL.

L. R.

Partner used the Personal Shopping service with Debbie and was really impressed. Super friendly and found just the right items.

C. R.

Good service, friendly staff, and even when we bought the wrong item, no problem changing it and returning our money.

B. P.

It's John Lewis, what else is there to say apart from the friendly service you're presented with by the staff and the welcoming presentation of the wide range of products for sale. Definitely recommended for shopping...

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