Reviews of Richer Sounds, London Chelsea. (Appliance Store) in London (London).

Richer Sounds, London Chelsea

196 Reviews

157 Comments

Appliance store

Audio visual equipment supplier

258 Fulham Rd., London SW10 9EL, United Kingdom

Description

Information of Richer Sounds, London Chelsea, Appliance store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Richer Sounds, London Chelsea

Reviews of Richer Sounds, London Chelsea

l. j.

I bought my last high end hifi from Callum, the service is 5 stars, when he come to prices and customer service, This store can’t be beaten, trust me . Don’t get fooled by the size of the store , they have pretty everything you need and when they say they are the cheaper around they mean it , don’t just browse online and check prices , if you need a TV or want to build a new high end or budget system, pop up to the store and they will give you the best prices and advice. I’m glad a store like this still exists and they survived during the pandemic, there is no others store like that in the U.K. . Thanks Callum for your great service I will be back again.

S.

I have been buying hifi kit from this shop for about 15 years. Yes, they price match. Yes, they are friendly. But so many places do both of those. Most important for me has been the after sales service. When a piece of kit stops working (happens rarely) they are always there to sort things out. Even if the salesperson who sold the item isn't in, or has left, there has never been a "oh I didn't handle this". Its always been "let me sort this out for you". And not all places do that! They can also recommend good installers, and they support those installers in their job. So you may wish to consider using one of their recommended people. All in all, 5 stars richly deserved and I hope to be buying kit from Carl and the team for another 15 years.

R. I.

Highly recommended this store, I dealt with Callum the deputy manager and he was very knowledgeable. He took his time to explain all the ins and outs of setting up a sound system for a newbie (me) and gave me lots of options based on my budget. Didn't feel pressured into anything, he sent me a quote and gave me time to think on it. Would buy here again!

N. T.

Re-did all my hi-fi/AV equipment here over the last month. Carl, the manager and Aidan gave me sound advice to help me make excellent choices and get the best bang for my buck. Superb advice and first rate service; friendly no pressure atmosphere; can't recommend them enough!

T.

After reading so many positive reviews about this place I decided to go there and buy a new Amp, as my old one was completely gone, they said DENON AVC X3700H is the best one and I had to wait on a list for it. But when I received it to my horror they sold me their x-demonstration one, extremely unprofessional service. It would have been nice if they told me in advance they were going to sell me the display amp. Edit after speaking to the manager before Christmas we came to a agreement, I will give them another chance in the future (but at another branch not chelsea)

R. M.

Just phoned ahead to reserve some speaker brackets but often use these guys for last minute audio visual purchases for work as well as great value tv's with 5yr warranties. I would say the staff here are considerably more knowledgeable than the usual retail park suspects (on average). Their staff are polite, helpful and well placed to guide you on your tech purchases. Don't fund Amazon, support your UK stores and take it home today.

I.

Brilliant service; the man was very friendly, helpful and knowledgable on the phone. In complete contrast to John Lewis where I was on hold for 20 minutes and the woman was very short and unhelpful. Richer Sounds beat John Lewis by £10 (whilst offering an extra year on the warranty) and had it delivered to me in around an hour for £25 (on a Saturday). Simply amazing service. I wish all retailers were this good.

L. C.

Extremely helpful salespeople, understand what you're looking for and give good recommendations, technical information and suggestions without upselling you.

A. D.

The customer service I received at the Chelsea store was fantastic - they couldn't do enough to help. I wanted the TV that day, but it wasn't available; however Raoul at the store, went above and beyond to ensure that I could have the TV the same day. He personally delivered the TV on the Saturday night to my address (in another part of London). I don't believe I have ever received such a high level of customer service before. If you're in the market for a new TV I would unreservedly recommend that you purchase it through Richer Sounds. Excellent.

L. Y. W.

Richer sounds has not disappointed me yet. Bought a great receiver from them but it did not include a feature, Brought it back and swapped it with more expensive model no hassle. 6 Months Later still having the time of my life with the 7.1 set. Got all my speakers from them too. Price, expertise, customer service and high street presence.

G. R.

I went to Richer Sounds in Chelsea to buy a new TV the other day. I dealt with a gentleman named Raoul as well as his colleagues when I went back a day later to ask for some more questions about the various TVs I was considering. Raoul and his colleagues could not have been more knowledgeable and helpful in my choice, as well as being extremely patient with me. I have bought TVs in the past from other specialist retailers and from large department stores, but the guys at Richer Sounds were hands down the best I have dealt with. Will no doubt be buying all my future AV equipment from them again!

J. A.

Absolutely first class service, particularly from Matthew who walked me through what to buy in the shop and then installed it in my home. He was both friendly and impeccably professional, and took the time that was needed, where a lot of installers rush through it as quickly as possible. The TV + 5.1 sound has only been in for a couple of days but is phenomenal, definitely feel like I made the right choice, with Matthew's expert help. I wouldn't buy TV or audio equipment from anywhere else.

K. B.

I purchased this afternoon a number of products over the phone with sales adviser Salah. He made my life incredibly easy which was appreciated. His knowledge in the area was brilliant and hugely helpful as I was new to this. Very friendly and went over and above to ensure the products were appropriate and delivered to me accordingly. Strongly recommend Richer Sounds and Salah for all your TV and Audio needs. Andrew

S. C.

I tend to buy a lot of electrical gear from Richer Sounds and have not been disappointed yet. Excellent customer service. Big shout out to Charles for hooking me up with a few TV's and making sure I received them same day. Keep up the good work guys and will be back to purchase some more items real soon! Whatever your AV needs may be #richersoundschelsea

F. B.

I have bought from this shop many times in the past and have always been incredibly well looked after. Today I called to ask if I could check a vinyl test-pressing as my turntable had packed up. Despite the fact that this did not make the shop any money, the guy who answered the phone (his name was Lewis), was incredibly helpful and said that I could pop in anytime. He set me up in the listening room and let me listen to the record. He even offered me a glass of water. If you want some excellent advice from incredibly knowledgeable and friendly staff, this is the place.

K.

I used Richer Sounds Chelsea to purchase a Panasonic 4K TV, Yamaha amp, Focal Dome speakers, stands and cable. Every single one of the employees at the store were helpful and even covered my parking charges! They gave me a great price too. I was dealing with Sean who was very knowledgeable and arranged delivery at a time convenient to me. I had issues with the TV playing videos from a NAS drive and could not find out what to do to overcome it. I emailed the store and they found a resolution for me within days! I would definitely use these guys again and would highly recommend you do too!

D. C.

I bought a TV and amplifier/processor from this store recently. It was installed by Matthew Doherty on a Sunday, which was particularly convenient. Matthew did an excellent job all round. Very helpful in putting up the TV bracket and hanging the TV. The difficult part of the install was setting up the amp and wiring in all the legacy speakers. Matthew was extremely knowledgeable and not only set everything up perfectly but took the time to teach us how to use the new equipment. I would highly recommend Richer Sounds, the staff in the Chelsea branch and Matthew for the full end to end service.

M. G.

These guys are great. Helpful and give good, honest advice. Handled a replacement for faulty headphones in store on the spot even after the allowed replacement period. Prices competitive even against online retailers. Matthew and Raoul were especially helpful. Will definitely keep giving them my custom. Thanks!

M. L.

Bit of a charming throwback with friendly local staff, especially when the shop isn't busy. Not a bad place for low-mid range brand and big independent suppliers. They're good about auditioning gear, home cinema room all the way down to earbuds (fresh bud covers provided, per customer). We'll see how Richer Sounds continues to compete with online-only retailers.

A. P.

In a world when we are all to quick to complain, I am writing a review about the excellent service I received from Richer Sounds in Fulham Road today. I wrote a review about this store about 2 years ago when Frederik, the manager, was extremely helpful. I returned to buy a TV from them recently due to my previous experience. Unfortunately the TV that I purchased was faulty but the service I received after I reported the problem was exemplary. Steve, a courteous and helpful chap came along, checked the TV, accepted there was a fault and within no time he had called to say they had a replacement and he would come along straight away and do the exchange...not only did he change the TV but he also put the new one on the wall. If you're thinking about whether to buy from these guys or someone else, I for one wouldn't consider going anywhere else. Thank you Steve, Frederik and the team.

D. D.

Small but beautifully formed, this shop packs a lot in and has a listening room at the back to test the sound systems. The staff are so knowledgable if you're looking for some stereo equipment go to the experts, very friendly not pushy salesmen and they get that helping you understand will get them more long term customers. Go and enjoy their 1st class professional service, if they don't deliver talk to the manager. They want to help and strive to be the best, which i think they are. Even when i needed to return something they were excellent.

G. T.

Brilliant service from start to end (and even after my purchase). I was looking for a sound bar / sound base and having done some basic research online, called up the Chelsea store and spoke to Raoul. He was extremely knowledgeable about these products and pointed my in the direction of a sound base he recommended. He even offered to reserve one for me as i wasn't sure when i would be able to make it to the store. When i did get to the store, Raoul talked me through the pros and cons of the product also discussed alternatives which i could consider. He then setup the sound base in their demo room so i could hear the actual sound produced. I was very impressed by his knowledge and level of service. Once i had decided to proceed with the purchase, he even carried the product to my car which was parked quite far away. The next day i noticed the product was cheaper elsewhere so again called the store and spoke to Raoul who quickly offered me a refund of the difference. If i ever need any advice on audio equipment, i will be sure to reach out to Raoul

M. C.

Wow! Absolutely amazing service from Raoul! When I needed a replacement ac/dc adapter, I was referred by the UK manufacturer to Richer Sounds "who could order it for me". This was the end of a very long saga which had nothing to do with Richer Sounds, but when they heard my sad tale Raoul GAVE me the adapter I needed from their demonstration unit and sent me on my way. Really made my day, best example of tiptop customer service I have had in many years. Could not recommend them more highly.

A. V.

Matthew provided me with fantastic service for a TV return and replacement under guarantee. He made the whole process pain free and provided great advice in regard to where to put the proceeds towards a more updated model. This is why I buy TVs from Richer Sounds.

F. S.

Today I purchased a mid priced record player and speaker system from Richer Sounds. I can't recommend RS highly enough. Nothing was too much trouble, manager Josh Smith set it all up for me to listen to it properly and gave me plenty of time to make my mind up. When I got home, there was a glitch and Josh came to my house to investigate and immediately returned to the shop to fetch a replacement. Beyond the call of duty and all with a smile, very impressed indeed.

R. B.

Super Friendly staff. Were obliging and extremely helpful. They were able to honour a price match found online, and when I opened a brand new product and it was not perfect (part of a wire was dented and twisted) they exchanged, no questions asked, and allowed me to come in store before their official opening time exchange. They also ran out after me when I left my receipt in the store! Great to see this service is still in play. Keep up the good work, guys! (Steve and Lewis were the 2 advisors I had the pleasure dealing with)

S. R.

I want to say how very grateful I am to Raoul who visited my home to help me with my TV sound problems. Raoul was exceptionally thorough, testing all aspects which may be the cause of the problem. I really was so impressed with his patience, time, helpful advice and very polite customer service. I would highly recommend Richer Sounds to anyone.

J. F.

Brilliant. All the guys at Richer Sounds we dealt with - Josh, Frederick and Mathew - were incredibly helpful, friendly and accommodating. Mathew's installation was impeccable. It took place on a Sunday, of all days. He was an incredibly nice guy who really knew his stuff and got our new TV up and running smoothly. He also fixed up a Sonos system for us and very patiently taught two very technologically unable people how to use our new system! We have been so thrilled with our experience with Richer Sounds, Fulham Road, and would highly recommend them to everyone.

S. M.

I visited Richer Sounds Fulham today for the second time to complete my purchase of a sound and TV system for my new extension. On my first visit I spoke to Steve Townley who was extremely helpful in advising me on the best speaker system to purchase - and I'm delighted with the result. Today Steve immediately asked me how the extension was going and then took the extra time to take me through a range of different TV and soundbar options showing great knowledge of the range and understanding of what I was looking for. Then when we had some challenges going through the payment stage he was extremely patient and ensured we got to the right solution - despite the fact it was a busy Saturday lunchtime in the store. My original decision to choose Richer Sounds was based on the first time I visited the store - I got there after it had closed and yet Steve took the time to come outside and listen to my query, answer my questions and then arrange an appointment. When I arrived the next day for the appointment he'd already done research on what we'd discussed which was really impressive. I also spoke to Frederick Lloyd the store manager today who was very welcoming and helpful and I'll definitely be recommending Richer Sounds Fulham.

O. B.

I had been looking for a new TV for a few months now, I went in expecting to purchase a Panasonic 49 inch TV which i saw online. Steve took the time to give me all of my options and was never pushy, he compared the picture quality and loads of other features with other TV' s and especially the one i went to buy, I ended up getting a LG TV. I highly recommend Richer sounds in Chelsea, the staff are so friendly and took time to answer all the questions. It was worth the hour i spent in there, Cheers Steve

F. B.

I bought a TV from them in January. And I probably killed them with my questions and indecisiveness on which model however they very friendly answer my questions and encouraged me to ask more more so I would make the right decision. Top place in my book, providing good price warranty and friendly service. For the last 10 years it has been the go to place for TV and home theatre products.

a. m.

We went to that shop to get a turntable and a full Hifi system with my husband and we ended up with spending 2.5 hours there as we really liked the experience and did not realize what time it was. We met Raoul who is working there and was keen on sharing with us his passion about sound and music. He gave us some amazing advice and was extremely patient, showing us all the material and the available options. I definitely recommend this place if you are looking for some good advice and would definitely go back again to buy my next hifi item.

A. D.

Absolutely fantastic customer service! I went into the store to ask a few questions about my old and outdated amp and one of the staff members named Raoul very kindly helped me for over two hours, explaining to me why expensive cables are necessary for any high-end HiFi system, how dacs and amps work. He also recommended software for my computer which would help with ripping disks and streaming audio properly. All this time Raoul (and all the other staff members I spoke to) were not pushy or remotely snotty towards me like I've experience in other music shops. Everyone was very kind and unbelievably helpful! This branch of richer sounds also has the most interesting and varied selection of amps and headphones compared to the other branches. Definitely recommend this store!

L. K.

Love this store brought my last two tvs from there

J. L. L. A.

Really nice technical advise from Matthew. Great offers to purchase a TV EDIT: I found the same TV I bought at a nicer price in a competitor store. I called the shop, and again Mathew assisted me, giving me a price match and helping me to save money. Really nice service

A. E.

I arranged an appointment with this store to listen to some amps and speakers as I was interested in purchasing my first HiFi system. The staff, particularly Steve, were very helpful and knowledgeable. They didn't hesitate in demonstrating a large range of kit and offering excellent advice. The prices are very good as well. If you want to try out/buy a HiFi in the UK this store comes highly recommended.

R.

I contacted richer sounds in Bromley, my local store to purchase a replacement home cinema/hi fi system. I spoke to Charles k, to gave me loads of advice of products that would suit my needs, and arranged a home visit. Professional, courteous, knowledgeable are only some of the words I would describe Charles. As a business owner myself, I wish Charles was working for me. Really happy.

A. N.

Fantastic buying experience at the Chelsea store, great service and advice, as always :). Carl and the staff always have time to run through options and explain things in detail, which makes deciding and buying very easy. We would not shop anywhere else.

M. G.

I have to confess that I love Richer Sounds. Bought my Samsung LED TV from these guys last year when I first moved to the city. Got good honest advice and a discount too! This time I bought a replacement HiFi amp as I felt it was time to upgrade. I got the same level of common sense and a good deal. Not really much parking on Fulham Road but I guess that's London for you.

A. S. D.

Matthew provided me with what can only be described as an exemplary level of customer service. He was knowledgeable, patient, polite and extremely helpful. I needed a few elements to complete a system and he quickly found me everything I needed tailoring it exactly to my needs, which saved me money. There was no hard sell and in my opinion he went above and beyond with the level of advice. This is why we need shops on the high street! You need to be able to go to specialists who really know what they are talking about. I'd rather do that than watch hours of video reviews on YouTube, just to save a few quid ordering something cut-price and low-quality online. Thank you Matthew!

J. M.

Richer Sounds never fail to amaze me in all respects. I have frequently been buying hi fi amps, speakers, home cinema equipment, etc, over the past 10 years, as I upgrade my system. They always give a professional service and it feels like nothing is too much trouble. Definitely the best customer service from any shop I've ever been to. The only issue that I have ever had was with a Samsung TV which was a new model that had just come out. Apparently there had been some delay with iPlayer so it wasn't available and I couldn't get it on my TV. I spoke with the store and just as I expected they found out the cause of the problem and kept me abreast of how it was going to be resolved (a software update from Samsung soon fixed it). I always have confidence in buying from a company with an outstanding reputation, and the prices are often much better than can be found elsewhere.

H. H.

We were looking at ways to have our cherished vinyl records streamed across wireless speakers in different rooms and Charles at your chelsea store talked us through the best options in doing so. We now have multiroom audio with wifi speakers. Brilliant service indeed!!!!

j. c.

great experience, was well advised on why i should spend a little more to get a much better system. Matthew clearly knows about audio and is passionate about it. did get the wrong optical cable for the TV, but went back the next day and they exchanged it for a better one at no extra cost. A+

C. W.

I recently purchased a new system from these guys. From start to finish I was impressed by both their friendliness and knowledge. One guy stood out however. This was Dan who came to my flat to do a onsite survey, at no cost or obligation. He explained everthing clearly and then emailed a choice of solutions. After I had chosen, Dan (for a very small fee) came and fitted my new system and its fantastic!

T. T.

Excellent service from Lewis today in helping me choose an amp and speaker combo. Great advice, recommendations, not trying to push a higher price point but helping choose what suited me best. Kindly helped fit the plugs to my cables and even helped carry it a couple of blocks to the car!

J. M.

I've used Richer Sounds on a number of occasions and would recommend them to anyone. The Richer Sounds on Fulham Road in particular have excellent levels of customer service. They always have time to talk to their customers, and offer expert and friendly advice. Thanks to the team in-store for such a positive customer experience.

j. z.

I bought a hifi system and a tv at richer sounds in Chelsea. The whole team has been very helpful and gave me very good advise. Raoul in particular helped me to choose the right system ,he has been very patient with me .On the top of it he helped me to bring back the TV at my flat and helped me for the set up. Top service... I will be back for sure..

f. f.

Myself and my friend bought an led tv each We were served by top man Steve at the Richer Sounds store in Chelsea It was an excellent experience, Steve was very knowledgeable, patient and was not pushy at all. We asked sooo many questions and Steve answered them all with a smile on his face plus were getting a 6 year guarantee on our tv's. Avoid the big name oulets who have sales personal who haven't got a clue about customer service. I highly recommend Richer Sounds in Chelsea and Steve the salesman.

K. G.

I've been shopping with richer sounds since the late 1980's. They've never tried to "up sell" something to me, instead concentrating on what is the best product and fit for me and my circumstances at the time. For instance: Taking into account the size of a room a television may be going into, or do I need a 1000 watt sound bar in my miniscule sitting room where I have neighbours nearby? Their customer service is second to none. I've always been treated like a V.I.P by the staff in richer sounds (Which is refreshing in this day and age)! Other electronic stores should take note!

V. O.

I turned up on Saturday afternoon to buy a cd player separate after a gruelling 13 mile run where I got absolutely soaked in a torrential downpour at the last 2 miles. I wondered into the Fulham store absolutely dazed, drenched and looking probably very odd, and the guys behind the counter were amazing, they got me a cup of coffee while I was waiting for my purchase to be wrapped up safely and without any worries about it getting wet as I was taking it back on the bus. They were brilliant and I can't praise them highly enough! Best service ever.

B. W.

Excellent customer service - I ordered a Samsung TV that didn't sit right on its stand and the guys at Richer Sounds Chelsea had a replacement with me in less than 24 hours. Props to Charles and Callum at the store.

B. A.

I bought a recommendation units by Charles,richer sounds Chelsea sale assistant.It was LG OLED 55"TV and Onkyo txrz 730 receiver,the service was second to none and units perform in high levels .I was so impressed with the service from product selection,finance option to system set up.

T. H.

I visited this store today to buy a new music system and was thrilled with the service. The expert advice was invaluable even though I had done extensive research. Matthew listened to my needs, replied to all my questions, was never patronising but really cared that I made the right decision. The atmosphere in the shop was really welcoming, relaxed and I felt comfortable about asking the most simple question. Something which am sure many of us dread is going into a specialist shop and being made to feel foolish. These guys really care - ( I even phoned with a question when I got home!) - if any of you out there feel awkward about needing specialist advice - don't be- these people love their work and are keen to make the customer happy. Thank you!

L. I.

Absolutely love Richer Sounds. You are always guaranteed to receive advice that you can trust. The sales team in the Chelsea branch are friendly and cheery, with the added bonus they know their tech and the prices cannot be beaten they will always do you a deal). Recent purchases of mine have included a new LED TV, AV surround sound system, and Sonos music streamer. It all started when I caught the HiFi bug after buying my first HiFi system from the London Bridge outlet back in the 90s.

s. h.

I am lucky enough to have Richer Sounds on my doorstep, the shop has always been really user friendly for everyone from techies to girlies like me. I was really disappointed for a time however when Raoul was posted elsewhere, and so relieved he is now back. It is rare to get someone honest enough to tell you what is appropriate to buy whilst carefully considering the many options. He makes even the techiest issues accessible, and you really feel that he is giving tailor made advice on every occasion whether on TVs or Hi-fis, with refreshing passion and expertise. He takes the time and thought to helping you make the right choice. Well done Richer Sounds for bringing Raoul back to Chelsea.

R. F.

great service and product knowledge. Friendly staff and the manager Carl went the extra mile and offered me an umbrella as the heavens opened just as i was about to leave the store!. Will return when it is new TV purchase time.

A. S.

Just last month I was planning on buying a mini Denon hifi and a nice pair of speakers from Richer Sounds. Instead I walked away with two of cambridge audio separates, and a nice pair of Elac speakers. If it wasn't for salesman Raouls knowledge and attention to every single detail, I still may of plumped for the first option. Thankfully I didn't, as i'm now very happy I went on his recommendation, as I know i'll cherish these for a long time to come. I read somewhere recently, it might of been which magazine, that Richer Sounds are top of the league when it comes to customer care, this guy has single handily proved them right. Admittedly I had to wait two weeks for the New Elacs, but after Raoul came in on the sunday (his day off) and set the whole system up for me, the wait was well worth it. When it comes to sound systems, this guy knows it all, and would be a worthy member of their buying team, he seemed to know about the Elacs before they even stocked them! A nice new Tv is next on the list, So i'll be returning to see Raoul before christmas! Regards Mr. A.Slaney

T. H.

Albert from the Chelsea branch came to our house and solved a problem with our home cinema system that nobody else had been able to solve, and for that he scores 5 stars alone! The service I received from Richer Sounds was first rate and my Company has just bought a full sound system from them for a new build house in Kensington which I am sure will be perfect.

R. H.

Had potential major issue with Samsung TV. A team who wanted to be funny about it could have caused me a nightmare (not their fault), but Frederick was good about it and helped me get it sorted. I find them all very amenable too. And put up with my frustrations once or twice really well. Totally disarmed and made happy :) thanks guys. Have been back to buy a few times as a result

N. H.

Amazing service from Frederick and Raol at shop. Great demo. Big televisions 😀👍🏻Brilliant product knowledge. Great fun. Super helpful re timing of install. On install day Raol a legend. Demod everything. Talked thru 4K and Sky options. Even got a longer lead delivered by taxi during install FOC. Very rare nowadays to find a retailer properly going the extra not one but ten miles. I'll be back. Nice one Richer Sounds Chelsea 👍🏻👍🏻👍🏻

D. A.

I recently visited the Chelsea branch and was very impressed with all of the staff. Wanting to know more about an item befor purchasing, after lots of questions, I went away a lot more Knowledgable. I returned after a few days and was helped again by the Senior Installer and was given lots of information. I would recomend this shop for honesty, good service and quality items on sale.

C. R.

Fantastic service from the team at Richer Sound on Fulham Road! Raoul was professional, knowledgable and very friendly. He went out of his way to help us and we couldn't be happier with the experience. Would highly recommend!

J. F.

Excellent service! I was looking at buying a whole sound system, and Josh who served me personally, was very attentive and patient whilst I trialled a plethora of tracks from my collection on two occasions. Highly recommend this store.

V. B.

i always buy all my stuff from Richer Sounds, but this reached a new and totally amazing level of service. i got a yamaha amp from them...but then i couldnt switch on the tv even. So i accepted the offer to have it set up from Richer sounds. Burt Mould came round & was AMAAAAZING! Such a nice guy and Now, the sound is just treble the quality. He showed me so many clever things i can do. i am a total techophobe..... i cant turn the TV on unless my boyfriend shows me...so now i feel completely in control and love the system. Brilliant Thank you!!!

J. H.

I have sodded these guys about endlessly and they have been tirelessly supportive and helpful. They are extremely knowledgeable, very helpful and clearly actually believe in customer service, from the guys in the call centre to the guys in the shop (Fulham Road) full marks. Though they do need to change their mugshots which do them no justice at all.

J. B.

I am technically hopeless so it was wonderful to have someone like Matthew Docherty install all our new equipment. He took enormous trouble to get everything right, was completely charming and never made me feel like an idiot even when he had to show me at least ten times how to use it. I highly recommend him. Julia Boyd

N. M.

Matthew was a complete STAR in helping me find the right component parts to replace the broken bits of my Hifi system and replace my TV so that it was compatible. Great service from start to finish.

R. B.

Have used RS for decades now - and have no reason to change. Service is their byword. A remote caused our TV (out of warranty) to malfunction - RS's immediate response? Have a new one on us. Rare these days.

T. P.

Great experience with Richer Sounds and especially with Frederick, the manager, who was extremely knowledgeable and worked really hard to get me a decent system at a competitive price, with very little stock around in the run up to Christmas. Thank you very much from a happy customer.

C. H.

My mother and I had an amazing experience today at Richer sounds. Great advice and very honest. Thanks so much for being patient with us gals! Especially as my mother isn't great with technology.

C. P.

Great chaps here. Have bought a lot from them over the years in person and over the phone. Always very helpful and polite. Will be back again soon no doubt.

I. G.

Matthew attended on two visits and on both displayed an extremely high of technical and practical skills resulting in a very good value experience in evey way. I am delighted with the system but most of allimpressed with both the etical manner in which I was advised as to what I needeand then in a "no fuss" manner the system was implemented and demonstrated to me - which in itself was a mirace as I am not the most of your customers. I will be forwarding a new client to you in the next few days on he basis of my expeience. A job not just done, but extremely well done !!!! hankyou Matthew and Richer sounds. Yours Best Ian Gell

J. J.

Brilliant service from Frederick at RICHER SOUNDS. He talked me through a new TV and gave me a quote for a new HI-FI and really happy. came round to install it for me the following day :)

L. L.

Excellent customer service with knowledgeable staff... A special thank you to Charles, Sam & David for helping me out in not only choosing a great TV for my budget, but also with the delivery & setting up my new LG over the phone.

J. M.

Purchased a Samsung from here recently. Not only great price, but advice. Can highly recommend these guys over the big online sites.

D. B.

If ever anyone needs a Knight in shining white Matthew is your man! He dropped everything, even his lunch hour to come and help me out with what I thought was a faulty bracket. Turned out it was fitted the wrong way round but Matthew sorted it. What a complete star and a real credit to the Richer Sounds team. Davina

C. R.

Excellent service received from Raoul and Frederick the store manager when returning a PVR. Friendly and helpful advice. Give Raoul another spitfire tie pin!

N. C.

Fantastic service!! they all know what they're talking about!!! if you're ever unsure about anything audio or video related, These are the guys you need to see. Brilliant collection of tv's and audio gear! P.S thanks for the mugs :-D

p. g.

fantastic as always and thanks very much to Albert for all the advice and help with choosing my new TV the panasonic 4K. never any pressure. adios mi amigos. Paul Glasson.

D. D.

Mrs Sejnowicz, Hammersmith , London. Its easy to complain, well it is for me anyway as I am a fussy customer. However, I like to give credit where it is due. Not only did I find the staff in this shop polite but also the prices are unbeatable!

A. J.

Helpful team but you have to wait a bit to get their attention/help. Not easy access and for delivery, you are better taking it home yourself in an uber

s. b.

Steve is an incredibly patient and knowledgeable salesperson. He made me feel confident I was purchasing the correct equipment.

j. o.

I haven't experienced service as good as this in a store in a very long time. The knowledge and willingness to help was outstanding! 10/10 for Raoul

R. D.

Great experience with this store, clear advice and product knowledge, top work Aiden!

F. H.

Great people. Was helped by a really helpful man called Raoul. Honest and knowledgable about all of the products. Excellent service.

J. G.

Top products, but felt like staff looked down on me as I bought cheaper and already used stuff. Not everybody can spend 2 grand in speakers guys.

R. C.

Thank you Callum for sharing your time and expertise this afternoon, very informative. Robin and Marion

j.

Great bunch of guys very knowledgeable and some really cool gear. I like Richer Sounds,always go there for my tech.

D. B.

Excellent service, knowledge and value (plus the bonus of getting a 6 year warranty). Highly recommend.

S. R.

Matthew made it all happen. His experience, common sense and skill was worth every cent. With him the installation was a breeze. Sebastian

T. U. I. B.

Terry gave me some the best customer service I've ever had, would recommend to anyone

F. A.

Best place to get a deal on your electronics, Charlie was great supporting with the purchase and took time out to help me compare.

J. S.

Great guys, and great service. They were extremely helpful and went out of their way to make my system work. Many thanks.

N. I.

Great friendly staff who are more than happy to talk TVs for hours. Lots of knowledge and no pressure to purchase.

A. M.

Professional, friendly advice with sincere recommendations. They go out of their way to let you try out the products.

J. N.

Great products range, a bit on the pricey side. but service is good.

O. H.

These guys are passionate, on it and engaged. Excellent customer service and friendly attitude. Highly recommended.

A. N.

Purchased here quite a bit of audio equipment, and let me tell you this is bloody good shop

F. A.

Very knowledgeable staff. A bit smaller than the other stores but same standard of service

J. “. S.

Got a good deal in here. However make sure you haggle the price. Also, careful where you park - the wardens are everywhere.

W. F.

Excellent customer service. They offer good and honest advice and I'm very happy with their recommendation!

A. R.

excellent service, very impressed by knowledge, helpfulness and candour of store manager Sam.

L. R. F.

The staff is friendly and attentive especially Terry. They helped me find what I needed :)

J. S.

Really small store but also really friendly and helpful staff, enjoyed shopping there!

R. R.

Competitively priced items and 5yr warranty included. What more do you need.

C. B.

The consumate small footprint hifi showroom with excellent, polite and knowledgeable staff.

D. K.

Great service and very good prices. I rare thing now that everything is sold online.

C. P.

Jack from Richer Sounds has been incredibly helpful & resourceful he is a real asset to the team

G. K.

Excellent tech shop with staff who seem to genuinely care.

A. G.

Not much on display due to restricted space. Very friendly but above all knowledgeable staff

a. k.

You can just forget all other places. Best prices and quality items are only sold.

i.

I have been shopping here for the last 20 years. Great prices and friendly service

E. K.

Fantastic service and very knowledgeable team, thank you! Highly recommended!

b.

excellent service offering competitive pricing -- great sale!!!

b.

Store manager and staff on point!! Great advice was given. Will be back

J. W.

The guys here are great! Excellent customer service

n. r.

One of the better stores. I found the staff very helpful.

F. T.

Great sales pple take time to explain n not pushy

T. P. Y. C.

Wanted to say thank you to Steve who came and sorted out an installation problem.

A. 1.

Fantastic service from this team. Will return for sure.

H. M.

Very pleased to visit this place , great stuff and great deals

T. V.

Great staff and good hifi selection

S. T.

Excellent Customer care and knowledgeable Staff.

A.

Knowledgeable staff who remember their clients.

B. R.

Really friendly service and great deals

D. W.

Great service and the best advice too .

T. C.

Excellent AV shop with helpful staff

J. F. (.

Only place to go for you AV receiver needs

J. E.

Best hifi shops around

f. s.

Very friendly staff, full of knowledge

M. R.

Latest and high-end in audio and vision

D. R.

Very helpful and knowledgeable.

g.

Always good value and helpful

A. J.

great service and great prices

A. P.

Good selection of gear

K. S.

We went into Richer Sounds looking to replace vintage KEF 105 speakers, ended up buying Focal speakers, Cambridge Associates Amplifier and CD player and DENON HEOS. Frederick and Raoul are very good salesmen! Raoul then helped us on Friday and Saturday evenings after the shop closed and again on Sunday afternoon, to make sure that everything was set up correctly, and even helped us with getting rid of the old speakers and cardboard boxes! (The only thing that did not work was HEOS speakers apparently due to slow internet connection arrrrggghhh). His dedication to serve his clients was admirable and so refreshing in this age. He is obviously very passionate about great sound systems and ensuring his clients are happy too.

D. H.

Quick and friendly service

S. S.

Super friendly service

R. H.

Helpful

a. O.

Expensive

#. p.

Cheap and good

P. O.

(Translated) Welcoming welcome. Listening to customers. Give good advice. Always strive to offer you the best products with good value for money. I recommend !! (Original) Accueil souriant. A l'écoute des clients. Donnent de bons conseils. Cherchent toujours à vous proposer les meilleurs produits avec un bon rapport qualité/prix. Je recommande !!

J. C. M.

(Translated) Great, great variety of equipment and high fidelity elements and excellent attention. (Original) Buenísimo, gran variedad de equipos y elementos de alta fidelidad y excelente atención.

J. K.

B. O.

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O. B.

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