Reviews of Richer Sounds, Norwich. (Appliance Store) in Norwich (Norfolk).

Richer Sounds, Norwich

252 Reviews

192 Comments

Appliance store

Audio visual equipment supplier

21 St Giles St, Norwich NR2 1JL, United Kingdom

Description

Information of Richer Sounds, Norwich, Appliance store in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Richer Sounds, Norwich

Reviews of Richer Sounds, Norwich

S. H.

I have been a customer of RS for over 30 years. The service is amazing. On May 11th I purchased a 32 inch TV for £199. I then saw that it had been reduced by £30. It was in the 14 days that RS pay the difference back to you. I rang the Norwich store and spoke to Roger who was so helpful. He said that he would make enquiries and get back to me. Literally within 5 minutes £30 had been credited back to me. I would never shop elsewhere.

P. B.

Fantastic experience in store, freindly knowledgeable staff, great products at great prices. Delivery was a day earlier than expected so very happy all round. Will definitely be supporting Richer Sounds going forward!

J. T.

Really helpful staff and great prices. They have a specialised listening room to try out various equipment before you buy!

M. H.

Great knowledgeable staff happy to talk through various options depending on budget. Happy to provide a quote and no pressure to buy. Ended up spending more than I planned to originally off the back of further research which was then discussed with the team. Items were delivered next day! (This was a chargeable option which I didn't opt for and wemt with the free up to 5 day delivery) Will be using again in the near future without a doubt.

S. W.

Excellent service and brilliant advice. Matt has been so helpful with setting up our tv!

G. R.

Thank god for Roger!!! Not only did he help me redeem Santa’s mistake by not getting an amp for my daughters new record player but he saved me £200 by stopping buying the most expensive amp, built the requisite banana clips to hook up the set up but he also took a call later and talked me through the set up after I’d ballsed that up! Great service and will Most certainly be swinging by here again! Cheers Roger!

T. B.

Best customer service! Very knowledgeable and helpful staff. Cannot fault them

C. R.

Bought loads from RIcher Sounds having been let down by Hughes. Anything from replacement 3d glasses to full AV setups. Very knowledgeable and very helpful. Only peeve is grossly underestimated delivery times for latest amp / receiver which I guess is down to what the manufacturer tells them but it did take several chase emails to get a reply.

C.

I've bought countless things from Richer Sounds over the years and they've never let me down. The customer service is superb, including the after purchase service! Special shout out to Roger at the Norwich shop, he recently helped me out with a warranty repair on a Sonos Connect I bought years ago; really nice guy & an asset to your team.

A. B.

Extremely good store. Staff are friendly helpful and knowledgeable. Dealt with all members of staff and cannot fault one of them. Was even given a lift home with my new speakers. Some of the best service I've received. Keen to help and no feeling like I was taking too much of their time despite staying past closing for me!!! Prices cannot be beat. Why go anywhere else? Kudos Tony and all the team!!

g.

Phoned the store last Saturday looking to try out Grado GW100. None in stock unfortunately but Peter to whom I was speaking, himself a fan/user of Grado wares gave his informed insight in the particular product I was sourcing and said I wouldn't be disappointed with the product and that I could get them ordered from the warehouse and delivered to home address. They arrived today and he was spot on, fantastic headphones. Cheers, Peter

A. D.

Although they did not have the part we wanted, the advice on a source was perfect. I had previously bought a little Yamaha amp from there a couple of years ago, and I was equally impressed when I went in this time. Spent much longer than I should have looking at their range, mainly amps and TVs, and their prices are still s compressive against online as they were then!

P. B.

Been shopping all my video and audio here for many years. Good prices, great staff with the knowledge of enthusiasts not salesmen. Always helpful and obliging. Best guarantee in the business, six years for 10% of cost and if you don't claim you get the cost of the guarantee back! If you do claim its straightforward and no hassles. I do not recommend many places but I can with Richer Sounds. Peter was very helpful during my last purchase.

D. E.

Visited the store with a view to purchasing some wireless speakers. Excellent customer service from Peter who talked through and demonstrated the various options, there was no pressure and nothing was too much trouble (unlike some electrical retailers I could mention). Left very happy with 4 speakers and will definitely return again when I look to expand my system. First rate customer service and knowledge from Peter has ensured that Richer Sounds has gained another life long customer.

G.

Great service and advise you can trust, been using these guys for 10 plus years for equipment and advise, always been very helpful 👍

S.

My recent purchase from Richer Sounds Norwich was very good indeed. Simon, the sales assistant, was very helpful and informative. I have had my headphones for about a month now and I love them! Used almost every day, the sound still blows me away and I'm very happy with them and the service I received.

S. P.

Often a tech bargain to be had here. The guys are helpful. If you are prepared to go for last year's model instead of cutting edge you will find a deal. The store internals are a lite tired but it is fine for the stack them high sell them cheap. Look out for the Richer Sounds warranty which in my opinion is excellent value for money unlike almost all other warranties in tech equipment.

A. M.

I spent an enjoyable afternoon picking my first set of separates with Peter's expert help. The wider team all passed on friendly advice and helped quickly set up various combinations of amp and speaker, and this was despite it being the run up to Christmas. Great store and I can't see why you'd go anywhere else for audio equipment!

M. B.

Our home cinema installation was okay, though the TV freezes from time to time. The vehicle sound installation wasn't fit for purpose though. The audio comes on at a low volume and the DVD player doesn't remember where it was when it restarts. So the system is functional but cumbersome.

J. G.

I rarely write reviews. Even rarer do I make large electronics purchases in store, choosing more often than not to buy online. However, I needed (wanted) a new TV, and with the vast amount of new technologies, I knew it was a decision I was only going to be able to make by trying before buying. Across three days I spent several hours in store with a fantastically knowledgeable, and extremely helpful Richer Sounds employee by the name of Peter White. We went back and forth on needs and wants, prices and possibilities; and every step of the way Peter was exceptionally helpful, and did everything in his power to make me feel comfortable with the purchase I was intending to make. Quite possibly the best customer service I've ever experienced, and has very much secured me as a long-term customer of Richer Sounds, along with making me very comfortable in recommending them to everyone who'll listen.

T. O.

Peter and the team reminded me why Richer Sounds has not only survived but thrived in the world of the web while so many other retailers have gone to the wall. Even John Lewis customer service and demo facilities are not what they were. Peter arranged the equipment in the demo room on a very hot day, talked knowledgeably and enthusiastically about products and left me alone to listen to the Denon system in which I was interested. I bought it for a very good price. Even after making the sale, he and his manager were friendly and interested in the customer. I'm pleased to have been a Richer Sounds customer for about thirty years. This is a great location too: city centre but with 30 minute loading bays directly outside. I returned later in the day to collect. No wonder the store was packed when I visited.

P. F.

I have been buying from Richer Sounds for many years. Needed a new set of headphones so popped in and saw Stacy, the manager. He was very knowledgeable, helpful and happy. Very pleased with my purchase and the service

R. H.

Some of the best customer service I have experienced. Martin, Ed & Simon worked great as a team to ensure I had everything I needed. Full demo's were given on the TV I purchased and floorstanding speakers I was interested in. A great balance between enjoying their job and being massively informative. 10/10

Y. S. A.

Just purchased a home cinema set up at the store. Amazing service and support from Peter in particular. Great advice generally, and over the course of a year of deliberation much patience also displayed! From initial home visit to personal delivery of one item could not fault the customer service. Highly recommended.

P. B.

Great value, their competitive prices often can't be beaten online. Have found staff to all be very knowledgeable, usually having a personal interest in great AV, so able to offer really good advice (not just reading numbers off a sheet). They also have a room (setup a bit a small lounge) where it's possible to listen to different speakers under fairly ideal conditions.

J. M.

Visited richer sounds in Norwich today and a VERY helpful guy called Peter showed me the ropes. He knew his stuff and didn't pressure me into buying anything other than what I came for. Through his knowledge, loyalty and salesmanship richer sounds just gained another life time customer. So fewer places nowadays actually employ people with knowledge rather than pure salesman. The tech demo room is also very impressive, Dolby atmos was unreal! Great experience!!

I. S.

Great place, great people. Fantastic service and excellent product knowledge. It's nice to have a decent conversation about home audio with people who are equally passionate about the subject.

M. B.

A brilliant shop with very helpful staff. One they opened the door early for myself and another customer and the next time the manager gave me a great deal and helped to carry the equipment down to the taxi rank with me. If you need very good quality equipment at excellent prices with staff who sell you what you need and not up sell you, go to Richer Sounds.

T. A.

Very friendly and knowledgeable staff, only went in to ask a question about surround sound speakers and was rewarded with the fact I didn't have to refinance all my speakers just add the missing ones. The staff didn't try and push a complete new set of speakerson me which would have cost several hundreds of pounds and i didn't feel like I had to buy them there and then or pushed into making a decision that visit. Excellent service !!!

F.

The shop's staff are enthusiastic and courteous at all times, taking time to explain the various qualities of the setups related to our requirements. We were not rushed and were prompted to have time to consider the options and ask further questions. The whole experience was very reassuring for novices like us, we will be back!

S. D.

I wanted to upgrade my network streamer, so after a further visit to Richer sounds Norwich I was lucky to speak to the same salesman that I had dealt with previously Peter White. After a demo and some knowledgeable advice I decided on the Cambridge Audio 851n. After a short wait (as the 851n was a factory order) the Norwich branch rang and had it waiting for me, which on installing was up and running in mins. Again great service Thank you

S. E.

Another great experience from Richer Sounds Norwich. Whilst I had pretty much decided what telly I was after, Peter offered expert advice and made comparisons with others at the same price and size and advised that my choice was indeed the right one. The sale was followed up with a level of customer service that was second to none. I wouldn't make a purchase like this anywhere else and neither should you.

R. H.

The staff here really know their stuff and take the time to explain things properly, offering impartial advice. Prices are competitive and they often have some great bargains on sale. Always my first choice for AV kit. Highly recommended.

M. G.

Super helpful staff and great prices. Not to mention 6 years of warranty on most of their products. If you add price matching and the fact they will give you money back for car park you would never consider buying from online retailers any more. Thank you guys once more!

M. R.

I was guided by Simon in a friendly and expert way to the equipment which was most suitable for my requirements. My lack of expertise meant this took some time. I have been buying from Richer Sounds since the early days of London Bridge and they are my default choice for this type of purchase. A pleasure to deal with.

G. C.

Tony at the Norwich store was more than happy to take the time to show me products that meet my needs. He took me up to the demo room and let me take my time to get to know the products before deciding to buy. After sale service to was second to none as he came out to my home to help with the set up and get the most out of my system. My heath not being what it was I'm unable to keep getting down on my knees and having someone offer to come out and help was to me out of the world.

C. B.

The staff are always very helpful and never pushy. Great advice. Prices are always very competitive. Highly recommend.

T.

If you are buying anything electrical especially TV or audio Richer sounds is the place to go. The customer service is the best and they really look after their customers and go above and beyond. The store in Norwich the staff are so helpful and knowledgable. I have to say a big thank you to Will, Roger and Martin for their help. They even priced matched and sold to me at a competitive price. I would like to thank Roger who made up a speak cable for me with banana plugs. Thank you to Martin who had to set up speakers so I could listen to them. Will for giving me a good discount and his knowledge about blu Ray players. I brought a new tv and Cambridge audio system and they were so helpful in allowing me to see what the products were like and were able to recommend other products that would meet my needs. I have brought products from John Lewis and Currys in the past and the experience has been poor. I can’t fault richer sounds and will be purchasing all my entertainment products from them. Jason and Steve

R. C.

I purchased a turntable from Richer Sounds before Christmas, but then discovered I needed an amp, which I bought online through Amazon. However I had problems setting up my hi fi. I contacted Richer Sounds for advice and spoke to Simon. He was incredibly helpful, despite the fact that the amp had not even come from Richer Sounds, and invited me to come to the shop outside of normal hours, with my gear, and test it out to find where the fault lay. It proved to be with the speakers, and so I have kept my mail order amp, and bought a new pair of speakers from RS. Wonderful service - I even had my car park ticket refunded! - friendly and expert. Thanks and keep up the good work.

R. L.

Went there to pick up a pair of speakers, as always richer sounds offers the best customer service and unbeatable prices, recommended.

R. U.

Brilliant store, brilliant staff and great equipment for almost ever budget. Been to Richer stores alot and Norwich is just as good as others, seems the business has it's priorities right and it's not a hit and miss experience. Demo room in Norwich is very useful and staff will explain, answer questions and help you to make your choices, not force you their way. Very friendly and helpful, if you need A/V, make sure to check here. Parking in St Giles is handy, especially with loading bay out front for when you've got carried away and bought more than you went for!

N. P.

Thanks to Simon for his expertise and patience during my speaker demonstration. I was impressed by the lack of upsell; we tried some speakers which were over my budget but there was no pressure to spend more than I wanted to. A really good shopping experience and even though I might not be back in Norwich soon, Richer Sounds will always get the first call from me regarding any future hifi purchases.

M. P.

Outstanding customer service when I came in with an enquiry about a Digital to Analogue Converter. Staff - Simon in particular - went above and beyond the call of duty to help, with no obligation to buy. Hugely impressed and will shop at Richer again.

N. N.

Couldn't praise the staff at Norwich Richer Sounds any more. Pete was a a friendly and helpful sales advisor. As other reviews have mentioned, the staff are happy to go and above and beyond for their customers. Restrictive delivery arrangements forced Pete to deliver an order to my place himself (and on his day off!) so that I could get my order on time. An additional thanks to the Store Manager, Stacey too for a playing a part in this too. A guaranteed customer for life, with unparalleled offers and customer support services.

D. S.

Top unbiased advise from the best staff who are genuinely interested in finding the best product to suit your requirements, not simply the most expensive. 6 year guarantee on TV's, that cost the same as one from other retailers with only 1 year. Would not go any where else, wholly recommended this place for all your TV and Audio requirements.

c. b.

Always good, always helpful the Norwich store is not the largest but has an amazing range of quality products from economy to high value coupled with advice you can trust. As for the group web site, wow.

T. W.

Peter and the whole crew were fantastic, as usual, in helping me choose and purchase a brand new UHD Television and demonstrated other products to me as well. I couldn't recommend them more and, by the way, the price for the TV was extremely competitive too.

G. E.

Outstanding service from Pete White at the Norwich store from beginning to end. He demonstrated a bespoke Home Cinema set up initially. He then came to my home FOC to look at what was possible. He made recommendations based on my budget. Once I'd accepted his recommendation, he made all of the arrangements on my behalf with the installer. What I still can't believe is that he came to my house on his day off to help out with the installation to keep the costs down. That is above and beyond anything I could have expected. My Home Cinema is now up and running and it's just fantastic. Thanks Pete - amazing job.

J. S.

Ordered online. Order process was easy. Got some e11's with the £10 discount an absolute steal. Got a confirmation email through and tracking. Very impressed. Will be back online to order again.

J. H.

If you're after a set of headphones or a DAC for your mobile or home system, then you can't do worse than to spend a few hours in peace upstairs in Richer Sounds Norwich to review for yourself. I came away spending twice as much as I intended but I'm really happy with my Shure headphones at the end of the day. They are happy to let you review what you want and only pop up to check you are OK every now and then. And they priced matched so I saved quite a bit too.

J. S.

Top rate service with a smile - Peter was really helpful; the product I wanted wasn't in stock, so he ordered them from another store and even delivered them to me a couple of days later as I couldn't get back into store for a week. :)

G. E.

In these days where you can buy everything online, it makes sense instead buying from stores like Richer Sounds. Norwich shop offers always amazing customer support, not only pre-sale but also post-sale. Never had a problem with their equipment, and once I had even without extended warranty Roger and the guys made sure I was a happy customer. Highly recommended, I'll surely keep buying my tv and hifi stuff from them!

C. B.

Went in looking for a PC monitor, the staff were very quick to point out that they had nothing suitable in stock, and didn't try to give me a hard sell on an inferior product. Gave some very helpful advice with regards to other shops. The merchandise itself was quality and well priced.

J. M.

I don't think you can fault the service provided at Richer Sounds. I was interested in the Chord Mojo but only had an hour or so spare on Sunday afternoon and had worked overnight beforehand. My partner rang on my behalf in the morning while I slept and staff charged a unit ready for me to visit in the afternoon. Peter knew exactly what he was talking about, was friendly and helpful without being pushy and left me to try the device with my own music and headphones. He was able to answer any question I had and made the whole experience interesting and enjoyable. The 6 year guarantee seemed a no-brainer too since I can get the money refunded if I don't claim. Too many hifi shops have an awkward, elitist feel to them but there's none of that here, just friendly, knowledgable staff who obviously have a real passion for what they do.

D. M.

Spoke to Pete on the phone. Was a great help. He knew I had a budget to stick to and guided me to the best I could get within my budget. Great advise. Great price with a 6 year warranty, Thank you!

N. D.

Amazing service as usual from Peter White at the Norwich store. We were looking to get a t.v and he pointed us in the right direction for what we needed, we also came away with a blue ray player. All in all a stress free shop........thanks again, Pete.

S. R.

I am a long term (10 years) customer of Richer Sounds in Norwich because they offer excellent value for money, advice and support. Throughout this time the staff have listened to what I wanted to acheive with each upgrade of hifi/AV against a budget and have then made careful recommendations, all of which I've followed. Each time I've been amazed by the quality of products (sound, visual outputs and finish) once set up in the home. I can't praise the staff enough for their enthusiastic guidance. On the most recent occaision (Jan 17) I upgraded to a Dolby Atmos system by adding an Onkyo656 AV receiver, Onkyo upward speakers and a Panasonic TX50DX700 TV to my existing, quality speaker set up. The end result is simply fantastic. Great credit goes to Peter who ensured that I got not only amazing surround sound but also terrific HiFi quality from my CD player. Thank you Peter, thank you Richer Sounds. Can't say enough!!

S. B.

Really impressed, went in for a price for a pressie for the hubbies birthday. I spoke to a guy called Pete who was really helpful and I didn't feel preesured, he didn't speak techie either so was easy to work out what I'm going to get. Will definitely go there when I buy it.

D. B.

On a very busy Sunday went in an brought a Samsung TV package. Even with the shop busy both Roger and Peter gave me as much time as I needed to answer my technical question and research the best deals available. Could not be more impressed with them and Richer Sounds Norwich.

B. L.

Norwich Richer Sounds are fantastic. The advice was spot on and weighted towards my needs. This allowed me to make an informed decision based on my preconceptions and their extrema knowledge. Very helpful, always willing to go out of their way to give you a demo and then offer full backup with ongoing advice if needed. Oh, and the prices are as good as they are, you won't find cheeper but if you do simply tell them and guess what? Yep you go it.

S. W.

Better than Good. Had great advice. Went in to buy a LG soundbar which we had in mind, came out with a Roth soundbar. Set up easy and a cracking sound. Well worth it and it was cheaper. Great advice from the staff who were very knowledgeable and friendly. Highly recommended.

D. R.

You can't beat this place for for quality, range and service. A national chain where you're made to feel really important and nothing is too much trouble. The staff are passionate about their subject, they're not geeks, just people who really know their stuff and will only sell you something that's best matches the customer's needs rather than forcing a product based upon a promotion. A national chain with local independent shop values.

A. P.

Ehm... Yes. Been there once, competitive prices, very good advice. I think you need a bigger place to have proper display. People like me buy with eyes. Gotta see and hear to make decision. You guys dont fit that shop. Its been like "prof Dr" teaching in a shed...You can do it better, I guess. On the other hand I suspect, that the competitive prices are because you are sitting in a shed... No offence... Sad reality......🤔

n. l.

A big thank you to Simon from the Norwich branch for coming out after his shift to sort out my t,v and hi fi.i very much doubt you will find anyone anywhere that will come out in their own free time for two hours to sort out your t.v settings and hi fi connection for nothing !! Thank you again to all the guys from the store for their help over the last couple of purchases I've made. I would highly recommend using them !!

J. N.

From the first home visit to access our requirements right through to installation, Richer sounds (and Peter in particular) have been great. They totally got what we wanted and the finished result has exceeded our expectations.

J. G.

I had the pleasure today (21/05/2016) of going to the Norwich Branch of Richersounds. The store was very busy at the time I arrived and I was greeted by the manager who let me know that I will be seen in a short time. I took a seat and waited. Simon introduced himself and we started to discuss my requirements. Simon listened intently and took onboard all that I had to say. Anyone that knows me, I have a lot to say when it comes to techy things. Simon explored other options with me that I had not considered as well as letting me know the latest developments in Audio/Visual. There were a couple of occasions where the customer demand outstipped the customer representatives by a wide margin. Simon and I worked like an well oiled team and whilst he introduced a new option to me to consider, was able to deal with other customers to ensure that they too were getting a great time at RicherSounds. At no point did Simon forget that he was first and foremost dealing my enquiries. He got to the nub of the other customers problems very quickly and where he was not able to deal with the issue quickly, he was able to have a warm handover to another representative. I can tell you that it was a pleasure to watch a consummate professional in action. I asked some very specific questions about the kit I was about to purchase, and to Simon's credit, he let me know that he did not know the answer to the questions. This did not stop Simon, he simply went up to the 3rd floor, got the item down and unpacked to to see if we could answer the question. This was another opp for Simon to impart his huge knowledge on the subject and I learned some more ;) I pride myself in knowing quite a bit about tech and Simon was able to point out some new options and even upsell to me - this is almost unheard of for me. Needless to say that a sale was made, and I could not be happier with both the purchase and the fantastic support I received. Personal attributes of Simon: +Polite +Happy +Warm +Professional +Conscientious +Empathic +Listens +Knowledgeable +Teacher +Genuine +ABC (Alway be closing) Thank you Simon, I have never enjoyed spending so much money ever. Keep up the fantastic work team, it was like a military operation, but with full awareness that customer and there by choice. To the SMT of RicherSounds, Clone Simon ;)

R. P.

Over the years, I have visited Richer Sounds in Norwich on many occasions, be it when they were located in Ber Street or Pitt Street, but today was my first foray to their current (and much more accessible) location of St Giles Street. Almost all of my home cinema and hi-fi gear has been bought through them because they are, quite simply, the best value but also because the customer service is superb. I have never been given a hard sell, I've never been hard sold accessories, credit or warranty and yet, I almost always buy the SuperCare because it is such a great deal. So today I ventured in to look at a new Blu Ray player and Stacy, the manager, asked if he could help, after which he pretty much answered every question I had, spent time with me understanding my needs and at no point did he do that thing where hi-fi retail staff often try to "show off" or point out where you have things wrong. I worked for one of the UK's largest electrical retailers and know this to be a common trend. Stacy was really helpful, hugely informative and when I said I was leaving to have a think about what he proposed (I'd now decided to by an AV Receiver too), he didn't do that thing of trying to close the sale before I left, which I hate! Upon my return, Stacy was busy elsewhere but I was approached by Johnny who soon picked up the baton and carried on the great level of service. We had a bit more of a discussion and I decided to buy the two items. I always ask to see if something can be done on price, even though I'm always certain I can't get things cheaper than I do at Richer Sounds, and Johnny dealt with that request very well, especially as he couldn't do anything. I left the store and returned to collect my items an hour later. Numerous offers of help to carry the items to my car were made and I politely declined, but appreciated the offers. Yes again, the guys at Richer Sounds Norwich prove that their legendary prices are matched only by their legendary customer service. I will be back soon, I guarantee it ;-)

C. P.

I wanted to upgrade my cinema surround sound system, but found much of the information on the internet confusing. All became clear when I telephoned Richer Sounds in Norwich. The Manager STACY was extremely helpful, in particular giving me guidance on the range of products that would be suitable for my speakers (which I do not want to change). When I came into the Richer Sounds shop in Norwich, Stacy handed me over to PETER WHITE who listened carefully to what I wanted and gave me a very impressive demonstration. Peter was clear and informative throughout my time at the shop and I ended up purchasing an LG OLED tv, Pioneer SCLX701, Panasonic DMPUB9000 and Onkyo SKH410 speakers. So far, I am delighted with my selection and with the outstanding service given by Peter. Best Wishes. CP.

R. T.

Reserved with a phone call (once I checked they. Had item in stock) Popped in (56 mile round trip ) and collected. Polite , friendly, knowledgeable Perfect - will be back for sure.

D. P.

Amazing staff. Answered all my numpty questions as did not know much about audio and were very polite. Just could not do enough for us and no sales preasure at all. Know where I will be returning to when I can afford to upgrade the rest of the house to play audio.

C. C.

I can’t recommend the Norwich branch of Richer Sounds enough!!! I’ve been into hifi for many years now, and gone through LOTS of equipment changes, but they always come up with the very best deals and solutions. Just lately my system needed to change again, (from the ground up this time) sure enough Stacy, Roger, Daniel, Tony and indeed ALL of the guys in the Norwich store did their very best to get me the exact products I needed to hear. Nothing was too much trouble, and they were really helpful in setting up demo’s when I needed them too!! There are never any heavy boxes to shift around or have to carry away as the guys l willingly them carry-out to your car –or have them delivered free you your house!! I’d say without hesitation, if you are looking for a new Hifi, TV or anything of the sort, go and see these guys – your ears and eyes deserve it!! (**PS. And while you’re there check out the Cambridge Audio Azur 851 range of separates……you’ll be glad you did – they’re VERY special)

A. W.

Thankfully, it's still there. Full of the lovely bits of HiFi we adore. Nobs and lights to lust after. Also the esoteric things like speaker brackets. All served up by enthusiasm. Nobody called me grandad. Nobody tried to sell me woofers or tweeters.

A. B.

Edward in sales provided the most exceptional help,assistance and advice in the selection of a smart TV for my friends. The delivery and after sales service was second to none. Thanks ED.

J. K.

The staff in here actually know what they're talking about and are very helpful. Wide range of stock and they can order in anything you want anyway. Peter was especially helpful and obviously knows his products very well.

H. S.

Bought a Samsung UBDK8500 4k DVD player the other day. Peter was happy to help me even though I was there 15 minutes before opening time :D Awesome service and love my new DVD player. +++++

R. S.

Very impressed with the level of service I received, no pressure to purchase in fact more the opposite where it was suggested that I went away and thought about it. The result was something I'm very happy with and I am sure I'll return for upgrades.

J. P.

Very knowledgeable staff and the shop is in a nice bit of the city. Best AV store in Norwich IMHO.

p. h.

Great selection of products at a great price but the staff weren't that knowledgeable ( the one that I had wasn't anyway. ) Seeing as I spent close to £1400 the salesman couldn't get me out of the store quick enough. I won't be going back.

D. R.

Went to richer sounds today to purchase a new amplifier, Customer service was brilliant!very welcoming and very informative as I had no clue what amp I was looking for.Ive now set up my new amp and it works great!thank you Peter

M. M.

As a repeat customer of Richer Sounds for many years I couldn’t recommend more. Great advice from Stacy this week when looking at a wireless speaker and PVR. Well chuffed as always.

A. L.

I won,t bore you with a product review as I have already done it on the relevant product page however I feel I must congratulate the team at your Norwich branch,friendly,unbiased and clearly there to give the customer exactly what they want.A special thank you to Simon who on a busy Saturday took time out to fit a new turntable cartridge and test to ensure all was well.Well done guys..

N. G.

just bought teac lpr 550 from richer sounds marvelous service and the unit performs better than expected realy chuffed.

n. E.

Although my purchase wasn't that big, Simon was very helpful in helping me chose the right product for my turntable. Thanks again. N.Ellis

M. S.

Excellent service from very knowledgeable staff, there wasn't a single question I had that they didn't have the answer to, across multiple aspects of audio and video tech. Would visit again.

T. C.

Great customer service, full respect of social distancing etc. Always been a big fan of Richer Sounds, will definitely return.

M. M.

Friendly staff who know their stuff! They price matched a TV and the only reason we didn't get it through Richer Sounds is because another retailer who also matched prices could get it in quicker.

A. T.

Great, friendly service, a good location, free parking in the loading bays out the front, lots of warranty included in your purchases and competitive if not the lowest prices. What's not to like?

K. W.

This is a great shop to visit. We had fantastic service and their expertise is superb. Thanks Peter for all your help, we love our new gadgets!

S. C.

Bought an optoma hd141x last year and the colour wheel went. Had it repaired with in the week and they even opened the shop a few minutes early for collection!

D. P.

A big thank-you to Tony and the team for your patience and help over the last few months hope to be coming to the store very soon

D. A.

Bought a combo deal (4k DVD player + 4K TV). Was helped to find the perfect deal by Peter. Thank you so much!

P. A.

Friendly staff approached us to make sure we were being looked after. Left with a TV and 6yr warranty - happy days

A. P.

Thanks to Pete, Edd and William at the Norwich store who were really knowledge and helpful in setting me up with a turntable system. Would highly recommend!

J. H.

I recently purchased a sound base from Simon at Richer Sounds and was extremely pleased with the advice and service. Very happy with my purchase.

P. R.

Excellent service: information, assistance and guidance without overt selling. Sorted my problem out fast, effectively and cheaply. Can't recommend Peter highly enough.

l. b.

great shop great service for the first in 10 yrs i took a pair of head phones back and the staff at richer sounds norwich were great special thanks to peter white and his boss tony thanks keep up the good work

T. B.

Very helpful and willing to share years of experience. Looking at new TV for my games room and they helped me make an informed choice.

J. R.

Fantastic audio store. Walked in just on a whim and was so impressed with the range of products that I left £100 lighter.

A. D.

I only came in to exchange something bought online which was faulty, but the service was excellent, very quick and no explanations required. Very good customer service.

A. W.

Very friendly staff. So helpful when I do not have a clue on what I am looking for. They are very knowledgeable and can have a laugh with is well!

P. C.

Great customer service and competitive prices. The 6 year warranty on my purchase was the icing on the cake 👍

B. S.

As always the best advice (from Simon) and the best prices, and a fair deal (the 5 year guarantee that refunds after it ends). "Small" retailing at it's best!

j. b.

Incredibly knowledgeable, super helpful and superb customer service, particularly Peter who went above and beyond with the delivery of my TV. Huge thanks!

P. B.

one of the best retail experences I have had in a very long time highly recommended.my sales executive peter very knowledgeable and not pushy.

R. H.

Fine products, good prices, great staff. Peter resolved my buying dilemma with knowledge, tact and friendliness.

T. B.

Outstanding customer service, and prices that can't be beaten. Staff are knowledgeable and happy to spend as long as you need talking through options

J. R.

Very knowledgeable and helpful staff. They even helped me carry my TV to the car, I can't recommend this store or this company enough.

D. M.

As always, excellent customer service at Richer Sounds and in particular Will and Tony at the Norwich branch. Many thanks once again.

G. T.

Fantastic place, my favourite shop in Norwich

A. L.

Very helpful and friendly staff, the only trouble is their demo room is up stairs and my wife who needs a wheelchair was unable to listen to the speakers I was interested in.

P. G.

Helpful, informative and friendly staff, great tech in store.

D. T.

Good range of products and knowledgeable staff who really Care about making sure you are happy about the item you are buying.

W. D.

A top notch service from the Norwich branch staff and manager today. All set up and ready to go. Thanks for going the extra mile today

K. G.

Just got a great deal from these guys really happy great service and advice very helpful I would recommend this place 10 - 10 ty

s. t.

First class advice and service I personally would not shop anywhere else for tv/audio.

C. P.

Great service, Tony at the store went above and beyond normal customer service.. SVS BOOM..

J. E.

Helpful, friendly, knowledgeable staff, good range of offers too. Always happy to shop here

J.

Friendly and informative service from attentive staff is offered at this location. A wide range of goods spanning a number of price ranges.

W. C.

Awesome bunch of guys, helpful and took the time to really explain things. Would buy again definitely

l. s.

Bought Cambridge Sub , Roger bent over backwards to help me great store great price A++++

S. K.

Best place to buy electronic AV systems across UK.. knowledgeable staff and help you the best...

R. B.

Awesome customer service. Don't go anywhere else to buy your kit.

S. K.

Really good service from Simon in the Norwich store, strong product knowledge and professional approach.

s. w.

Friendly, helpful, knowledgeable staff. Good range of well priced products.

g. w. 2.

Great deals on tvs thank you for the polite service we received

S. O.

It's a lovely place to visit, and more interesting if u take the family along.try it, and u will be amazed.

K. M.

Best audio shop in town, awesome friendly customer service.

R. C.

Friendly, knowledgeable staff, not pushy. Covid procedures in place

B. D.

Norwich branch of a Hi-Fi and TV chain, very good customer service

C. M.

Nice shop some bargains and a free 6-year warranty on any TV

M. P.

Great service, great products, warranties are a good deal too

L.

Very good customer service here. Had exactly what we went there looking for. I would recommend a visit 👍

J. M.

Top shop - solid advice from staff and the only place offline worth going for this sort of stuff

P. B.

A great shop for audio and video. The staff are always very helpful

A. T.

Excellent but not obtrusive service.. knowledgeable and helpful staff.. One of the best branches visited.. 😊

D. N.

Amazing service, ask the people here if anything is needed. Will definitely revisit if I have anything that I need help with.

O. C.

Very helpful, usually use them or get others to price match, staff vary from helpful to aloof.

E. l.

Knowledgeable and helpful staff, with keen prices to boot.They even pay for your car parking!

S.

Pretty small store...staff busy so didn't get to speak to any one.

R. B.

Great place staff know stuff and were very helpful with no pressure

A. T.

Great place, friendly staff, great choice of quality products👍

K. L.

Excellent customer service and fantastic product knowledge.

D. M.

Incredibly helpful. Great to talk to people who know what they are talking about or know how to find out the information. Brilliant

S. S.

Love the service and all HiFi products they sell

A. L.

Fantastic. Honest advice, fair negotiation, can't fault them.

O. L.

Very helpful service, great guarantee and the lowest price around

S. P.

Richer sounds always look after you would not consider buying anywhere else

W. T.

Great staff, very friendly and helpful. I would definitely recommend

f. r.

Great service from friendly staff. Pete was very helpful. Thanks

Z. S.

Excellent staff and customer service could not fault them

J. P.

Good range of quality products and knowledgeable staff. No parking.

I. I.

Great staff and very good aftersales.

D. N.

Good service and lots of knowledge. Would recommend.

a. u.

Great people. Good prices and great guarantee.

N. F.

Once again exceptional service from Peter at Richer Sounds.

S. I.

Knowledgeable staff, good selection of products.

D. W.

Always good advice, not pushy, friendly.

B. E.

Brilliant guys and superb service.

J. A.

Very helpful staff and good value.

D. C.

Excellent value, knowledgeable staff.

L. M.

Amazing service, great help and advice 👍👍👍

G. Y.

Servey by Stacy, really knowledgeable and helpful

S. W.

The only place to go. Never have I come across such knowledgeable staff. Quality.

J. G.

Great value and real product knowledge

D. J.

Best hifi dealer in Norwich

J. K.

Great staff great advise great products

P. C.

Plenty of choice. Knowledgeable, helpful staff

p. s.

Super excellent knowledge to shop

t. v.

The best place for TVs and sound

G. D.

Top place great knowledgeable staff

C. E.

Excellent service and value as always

M. R.

Really good service, recommended

A. W.

Brilliant service without pressure

A. B.

I was looking on there websit for a friend

C. M.

Great service & knowledge

z. P.

Very good service

H. L.

Lovely

B. C.

Helpful and welcoming.

J. V.

Very professional staff

M. M.

Staff are excellent

R. B.

Truly epic

L.

Helpful staff...

K. w.

Great and friendly service, with people who genuinely care and actually know what they are talking about.

R. P.

O. R. (.

P. B.

s. r.

R. C.

s. a.

M. W.

M. M.

R. S.

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