Reviews of Domestic & General. (Appliance Store) in Nottingham (Nottinghamshire).

Domestic & General

816 Reviews

157 Comments

Appliance store

Appliance repair service

Chaddesden House, 77 Talbot St, Nottingham NG1 5JU, United Kingdom

Description

Information of Domestic & General, Appliance store in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Domestic & General

Popular times

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Reviews of Domestic & General

A. F.

Have cover with these for appliances fridge was not working properly. They came out assessed the problem and new fridge was delivered e days later

H. K.

Always sort out our appliances, sometimes have to wait a week, engineers always friendly.

N.

Had a cold call from D&G today. They asked me if I could confirm my details as they had some rewards for me. I said I didn't want to provide personal info on a cold call and the man laughed and said you better call D&G if you think this is a scam call because I have all your personal info. He was basically being sarcastic as he was annoyed I wouldn't engage but very unprofessional and unpleasant as I remained very polite throughout

J. C.

Starting to doubt whether it is worth it, I pay £40 a month and have only used this service twice both times on my tumble dryer, once when I needed a replacement drum and once when I needed a new door which I had to fit myself as they sent out an engineer but not the part the first time. Would of been better off buying a new one

N. W.

Always a positive experience with D&G. I have all my major appliances insured with them (7 appliances) and it costs me less than £30 a month for the lot. Whenever anything has needed repairing or replacing, everyone I have dealt with from customer services to repair companies have always been top notch. Can't recommend them enough!

M. W.

Needed to discuss my problem, so spoke on the phone in the end. Very helpful, engineer due tomorrow. Already have my washer insured with them. Now insuring my cooker and freezer if all goes well tomorrow. Young lady very helpful and efficient.

j. F.

well i insured my dish washer. its not working. tried all morning. to get in touch with them. web site un contacable phone line cuts me off rubish service. ill be canceling. if not sorted soon. Update. Well after. Putting it out on there Facebook page. Had a great guy get a message to me to apologise. And. He sorted it. With great gusto. 4 days later. Guy came. And fixed my. Dishwasher. Thankyou. Domestic generally But you need to man yer phone lines. Or give alternative. Ways to contact. You. All in all problem solved. So my stars are 4

j. w.

Never had any issues. Used for insurance on fridge and washer.

D. R.

A fantastic insurance company. All our domestic appliances are covered by this company. The repair system is first class and easily accessed. Professionally trained engineers and a first class repair is carried out, all at affordable monthly premiums.

J. N.

i had my broken fridge frezzer replaced quickly when a part was not available . They do answer calls quickly no long wait. But sometimes i have waited a while for parts or engineer. I have all my kicthen appliances insured with this company . I would recommmed

S. S.

Brilliant service, very polite man, arrived a week early cos of a cancellation, spare part that he hadnt got arrived 2 days later

J. M.

Not overly impressed. The cost seems high for appliance cover and then you're just passed off to call the engineer yourself. Doesn't feel like value for money. I may look to deal directly with the engineer company

h. b.

Excellent service unfortunately our Fridge/Freezer was unrepairable so they replaced it with a suitable model, very pleased with the service and contact I dealt with.

A. J.

Repaired a 2.5-year-old Beko dishwasher that another local company I found on Google said wasn't worth fixing. After this, I called the number on the machine which routed through to Domestic & General. The engineer that came was really professional. 5 out of 5, great service, work and value for money. Would buy Beko again based on the support provided.

L. D.

1st class service, here within a few days, Christmas week too!! I had a Christmas eve repair by Ross, who went above and beyond. Couldnt fault any of the service if I tried.

L. M.

After reading some reviews I'm at a loss, we first purchased our insurance though sky protect, and as a family of 5 something is always getting broke, after 2.5 years of cover we have had 3 good quality repairs and 2 replacements. This company is great always sorted within 10 days very friendly and value for money. The peace of mind is priceless, we have all our kitchen appliances phones and devices covered all come in at under £4 a month each, an easy enough amount to find, unlike the £600 It cost to replace my teenagers phone when she had an accident, which they sent in full on a pre paid Argos card within a week. I have not experienced any hidden charges or delivery costs on either my replacements or repairs. Very happy customer.

L. C.

My wife waited in all day for a booking we made online to repair my washer only to find out the company repairing it hadn't got it booked in. 1 week later and a s##t load of washing we have an appointment on Tuesday. Not what I've paid my insurance for years for.

Q. M.

Not like to recommend to family and friends at all but main problem. Is that they need to sort out their customer service department which they keep adding my old address into my new one address even though the call are being recorded but they don’t take any kind of consideration at all .. I would give it 5 star which they need to work on more harder to improve their customer service department which I made a new plan for my iron . I waited 30 days for the plan to be live they took the payment of me when I wanted to make claim on my iron which they said they need a proof of purchase .. Do not recommend domestic and general at all

C. D.

Efficient policies for protecting mayor appliances in the home. If they can't relate then they replace it. I received a new cooker within 4 days of mine being unable to be replaced.

L. B. C.

My washer finally died, and they replaced it for me. There was a huge choice to choose from, all far better than I had. I am extremely pleased with my new washer, their service, their helpfulness and quickness.

D. F.

Massive thank you to Domestic and General for their outstanding replacement service. Within 3 days of them deciding to replace my washer and dryer that I had insured through them I took delivery of a fantastic replacement. Exceptional service and would highly recommend them.

L. S.

Excellent service. My tumble and dishwasher both broke down within 2weeks of each other. I could of had to replace both appliances if i weren't covered by D&G. Definitely extending the cover once they run out.

D. W.

Do not give any of your money to this company as their service is appalling. 45 minutes on the phone just to speak to someone to report my broken oven only to be told the earliest they can come is six days later on a Thursday. I explained that both my husband and I work full time and neither of us could get the Thursday off as a holiday and basically their answer was hard luck that's all you're going to get. Absolutely disgusted so will be cancelling all three direct debits to this company and paying the money instead to a savings account and will contact a reliable workman who will come out at a time to suit me next time. A lovely lady called Monique was really helpful and although unable to change the date she was able to help me considerably. Unfortunately though I have still decided to cancel my cover with them as with working full-time it is just too difficult to try and arrange a convenient appointment should I need to call them out again.

C. M.

Had my washers and dryers insured by these for 20 years always a pleasure to deal with. My current washer in now 10 years old and still runs like brand new thanks to the fantastic engineers and fabulous call centre workers Allways a friendly helpful person ready to help you. policys and prices are great value for money. And no limits on how many repairs or call outs you may need. I have recommended them to many friends and family.

N. H.

The service was very good because are washing machine packed up and because I took out a cover for any break down etc So i rang them and Gillmans the local appliance supplier sent out a engineer and he said it was beyond repair . So they said they send me a text to say that we will have a new machine which was delivered on the Tuesday morning.

J. M.

A young lady ( Lauren)I spoke to was amazing,very helpful and understanding, I'm disabled and I was struggling with some information ,as I was on my own and couldn't get to my machine to get the serial number, so Lauren suggested to call me back when my partner returned home, which Lauren did, again very helpful and it all got resolved.

L. C.

This company is amazing I have 6 products with them there our so fast if anything breaks I pay less then 20 pound for them all would advise everyone to get the cover on there stuff for such a little price you save a lot of money

M. F.

I have all my appliances covered through this company and have been very happy with the service and repairs provided. I recently had problems with my cooker, as this could not be repaired I have been given a replacement which is better than the cooker I had originally. All my family have cover too and are always happy with the service and repairs provided too.

H. S.

Really excellent and good service. Every time I need a repair they come out within a 2/3 days. And if they cant fix it what ever it is they will order the part and come out a few days later. Most say they are very good. Been with them for years. 5 star

w.

Excellent I have had my children's tablets insured with them for 4 years.. Had replaced 6 or 7 times.. And cracked screens repaired unknown amount of times all for £3 a month and fast collection and repair / replaced its saved me a fortune

v. s.

Excellent I rang today sorted a policy out for 15.99 a month and a engineer coming to repair my washer door tomorrow. The agent on the phone was 10/10 so helpful and reassuring.

B.

Great company good cover but recently need more people manning the phones they are very hard to get through to speak to a human. Absolutely OK if you can book through Internet but frustrating when that's not appropriate.

L. A.

They do exactly what they say, if cant repair they'll replace. Had a few issues with my tv one could be repaired but then another occurred which couldn't. Received an email to choose replacement within 1 working day

S. P.

Quick and easy call. Setup my mums care plan for her kitchen appliances, no stress simple. Very help full call handler. Long waiting times on the phone.

C. W.

Never had a problem with Domestic and General and I have many appliances covered. Can't fault them

g. p.

Absolutely brilliant nothing to much trouble even when I get things wrong service is second to none easy to deal with waiting time for service to be completed is great been with this company for years would highly recommend as first choice for insurance can't thank them enough for their service...

S. W.

Excellent service. Came the day after I contacted them. Very impressed. Eddie came when he said. Was tidy and most importantly he fixed my fridge freezer!

a. b.

Quick appointments once you get on to the site not good for phone calls very hard to find a number and then when you on site very hard to book as need serial numbers etc I am disabled and had to wait for someone to come round to pull washer out and then had to try for over an hour to get online the website which was a nightmare to change my address as the email I had sent them when I moved had not been worked as my old address was still on there then I had to go on my banking to get policy number all in all this could have been made much simpler process nit goof for people like my self

A. B.

Have been with Domestic and general for many years with a kitchen appliance cover, never had any problems whatsoever if they cannot fix it or you have had many repairs on your item ... You get a brand new one 😁.

S. M.

My wife had occasion to contact D&G as in error a child's soft toy was placed in the washing machine, the stitching broke and stuffing completely blocked the machine. On telephoning the Customer Service Staff were helpful in the extreme, I don't really like singling one person out because they were all so good, but a lady, Kerry Ann was a real gem,; Kerry if you get to read this you were a credit to your organisation, thank you, and well done. Syd Mathews. Cirencester.

M. W.

The engineer was very polite and knowledgeable about his work and he was very quick and helpful, The telephonist was very helpful and very efficient in setting up the appointment, The only negative issues with this company is the time they placed me on hold on the telephone was 40 minutes on both occasions that I have had to contact them.......

D. H.

I can't praise this company enough. Sent my phone in to be mended and within 4 days it was back with me. Worth getting your things covered by these.

R. G.

Appointment booked within 48hrs, engineer gave a time slot, was at our house 13mins according to his report and the oven was fixed, excellent

v. W.

They are a fantastic company & once I get a new bank account I'm going to join them again for my tv, cooker, washer/dryer, microwave etc to have them all on guarantee as they're all brand new...

D. P.

Good service, but the broken part of my freezer I can replace myself, so don't actually need an engineer to come.

y. n.

The customer services are brilliant. Had all my electrical appliances insured by D&G for years and I cannot fault the customer service team.

C. S.

Fantastic experience. Great advice

a.

Fantastic support and services but recently my hoover washing machine broke the repair guy came an 'fixed it' after about 4 days I had to call them out again the next day as it was still not working properly I was then told a part had to be ordered n he would be bak afta a week but I then got a message that it was out of stock so if have to wait longer I have paid so much in laundrettes costs as I have a family of 7 of which 5 are messy under 10year olds so u can imagine all the clothes after 2 - 3 changes a day especially with Covid I hav to take extra care as we all do i am so upset as I could have prossibly put a little more money towards wat iv paid d&g and laundrettes and bought a brand new 1 straight away I was not at any point made aware when taking out the plan that it could take so long for a process like this 😔 I have to add tho that hoover has their own repair men but this has taken way too long to be fixed in my opinion UPDATE issue resolved

l.

Amazing service. Clean. Fast. Efficient. Thorough. Went over and above to help. Great team effort in detecting the problem, sourcing parts and fitting. I really appreciate a good team in full flow. Thanks guys.

A. p.

We have extended warranty with them for our appliances, lovely people

p. r.

My fridge/freezer broke it was unrepairable. It was replaced almost instantly. I was given a choice. First class service.

K. M.

I have used this company to cover a new built in fan oven.They tried I think to sell me the same I had,seemed odd.I hope the oven never brakes.

M. H.

Great company dryer just broke couldn't get parts so giving me a replacement thanks so much i have all my appliances insured with these and would recommend

B. M.

I spoke to someone in the Brighton customer service department and he went above and beyond to help me .. had a great sence of humour and just plain simple great personality. Thanks Jason for making what seemed like a wild goose chase at least funny 👍

B. K.

Very impressed by the short time it took for the repair to be completed. Called D&G at 11am and the repair was completed by 8.45 the following morning. Great service.

M. H.

A faulty screen on my tv, fixed today after getting new part, great service.

L. 1.

generally pleased with the 2nd engineer...after the f 1st engineer totally dismissed the problem noise..and the fault codes...saying there was nothing wrong with our washer...and we were using too much detergent...the noise continued..re booked the 2nd engineer..who came and said the pump had gone!!!...result..someone who knew what they were doing....3 weeks after 1st reporting our washer problems....washer has new pump...and we are now using our samsung washer, no noise and its completing the washing cycle with no problems..thanks to the 2nd efficient Domestic and General engineer.

J. S.

Great service, very quick at responding to queries (especially during the pandemic where everywhere has reduced staff). The online service is easy to use too.

B. S.

Service from engineers good but time taken from reporting fault to being completely fixed totally unreasonable.

Y. K.

Spent 7 years of my life and I met some wonderful people who made the job enjoyable. A fantastic opportunity to learn about the insurance industry and customer service.

S. M.

Today after some difficulties getting though to Domestic & General, I received a message from Gurpreet who is part of Domestic & General. The service that I received from him was outstanding. I am very pleased and happy that he was able to deal with my challenges and organised the call visit. Well done Gurpreet thank you. Mrs Melides

L.

Professional, thorough and jargon free. The engineer made sure that I understood any findings and that I had peace of mind before leaving.

D. d.

They're ever ready to support, accurate and affordable. I have and will continue to recommend DG to my families and friends.

s. b.

Amazing customer service, so pleased I had insurance for my fridge freezer, super speedy turn around,

D. F.

Good if you phone trying to book repair not so good. Excellent staff to talk to. Called back as they promised

F.

Great goods insurance. Been with them years looking after my appliances

L. A.

Very happy with the Domestic & General team,, Everyone I spoke to was helpful & polite,, from it breaking down to a replacement it took just over a week!! No problem with there service, 👍Thanks D&G

C. L.

I've never had a problem with this company, and have insured many of my products with them for years. I have also recommended them to friends and family.

J. F.

Straight forward no messing, couldn't fix my cooker replaced it in less than a week fantastic service

W. M.

It's good to know you're covered but you pay bit extra if your appliance is bit old

R. (.

Great cover for domestic appliances and electrical , great customer service

s. c.

Ive ordered from here twice and both times my order was delivered on time. Would recommend this store.

S. J.

Easy to book repair and all fixed and up and running within the week. Very happy

B. M.

Always had great service with domestic and general and my appliances have always been may have to wait from time to time but apart from that very good service at a good price

S. G.

I havent got through to domestic and general on the phone yet so havent had my appliance fixed

a. b.

I use these good customer service and quick response to ur repair request x

C. B.

Very helpful phone and got an engineer in the in less than an hour had my washer up and running before lunchtime

M. N.

All repairmen and the two who delivered and installed our replacement dishwasher were lovely, friendly and efficient

A. H.

They are a great insurance company and don't add money when your items get written off

k. m.

Great insurance company for extra warranty with discounts available for multiple policies, fair prices too!

n. b.

Absolutely worth the monthly payment each month, so affordable and always fix within a week excellent service.

J. O.

Always had a great experience jobs always done quick and a very helpful and polite

X. F.

What a place. The new renovations to the ground floor are just exceptional, the staff are so lovely, by name, the agent: Xara is a wonder to all customers and really deserves a raise

A. M.

All of my appliances are covered, fixed when they need to be or replaced when they can't be. Wouldn't use anyone else!

C. H.

The cattery was clean as you would expected.. Angela was very helpful and I felt my cat was well looked after..

k. a.

I did not have to be placed on hold for long however my queries have since not been answered and no one has gotten back to me contrary to what the adviser told me. Its been four days now

n. b.

Claimed more than 3 times so far. Cannot fault them. Staff helpful and repairs made within 2 days

d. l.

great service and after care for all appliances very friendly staff

z. t.

Excellent service, very efficient and got the boiler working straight away. I highly recommend

T. R.

Excellent service from Charlotte and staff @D&G, new appliance arrived on the day promised. Cannot thank you enough.

M. T.

A very good company to have to look after my boiler issues.

T. m. a. b. R. c.

A* service done and dealt with within a week with a new TV awesome thank you so much d and g

D. D.

Been using them a few years now no problems at all

M. J.

Due to wrong information on our account, causing stress until I could reach them by phone. This was not really the website fault as a company fault.

M. G.

I had a broken appliance which they came and repaired quickly the engineer that came was polite and very friendly

k. p.

This company pays more money out for repairs when it would be cheaper just to replace an item

D. K.

Turned up on time very efficient repaired the problem and a couple that we had not noticed

L. M.

Offered a very low model after mine was told its a right off, but after a few calls we found one and they paid us with a cheque!

L. S.

Easy access to book a reaper, friendly engineers, rapid and efficient. Thanks

m. j.

Good company which supply's warranty for domestic appliances

A. W.

Not visited but contacted them regarding my tumble dryer

T.

Always a brilliant service to have. Never let me down over past 6 years. Recomend to every1.

J. “. H. J. M.

Fast service and parts delivered within a week of being ordered.

M. V.

Great Customer Service! Super friendly and always willing to help.

A. P.

You'll be hard pushed to find a company that cares about staff n customers more than D&G, I've worked there for years and I still enjoy it.

a. g.

No hassle breakdown cover, customer friendly operatives .

D. W.

Took 2 weeks for an appointment to fix tumble dryer

N. U.

The food was very enjoyable and very nice.Everything was perfect.The waiters and waitress were very very polite and nice.We enjoyed everything.THANK YOU❤

F. G.

Very good at there job Repairs are fast & flexibility good over all Very good company

C. J.

Don't really go on it much, went to book a repair online, said that I had to ring, which was abit annoying

P. B.

Engineer coved assured did his job excellently well done

F. B.

Best company for fixing big appliances that break down.

S. Y.

Expensive if your appliance has already broken down

s. t.

Wish they could come out quicker took 6 days but was a bank holiday

D. C.

Absolutely professional and so chatty thankyou would highly recommend

J. G.

I cannot complain ,always receive the best care.

M. N. S.

Never had any service and repair issues

K. O. (.

Neva had any problems Always sorted things out pritty quickly I do rate them 💯%👌

R. R.

Ok but they push u to buy insurance on all yr appliances

A. A.

Pleasant helpful staff, peace of mind to have cover.

G. L. W.

Always fix the washer pronto, great engineers.

s. e.

Good value for money no costs to pull out only monthy payments

i. s.

Very hard to get through, but great service when eventually got through

N. M.

such and good website and very simple and easy to use

S. N.

Fantastic.... not too many questions asked.... quick and efficient with their service!!

w. s.

Good company for your household appliances.

A. C.

Prompt service and cover all your appliances .

T. L.

Good website but expensive cover with long turn around on repairs

B. K.

I HAVE HAD EXCELLENT SERVICE FROM D+ G ENGINEERS

A. S. A.

Very helpful and had no problem with the repair

S. N.

Very good service. Fixed the problome right away 😌 👌

M. C.

Amazing company excellent service and communication....

D. k.

Got phone back quick and in perfect working order

J. S.

Competitively priced, helpful, knowledgable and Good personal service.

S. A.

They used to be great but now it's online it's

C. F.

Always helpful, and also do there best for there customers.

A. T.

Efficient and quick repair overall a good experience

k. n.

Low insurance prices well worth it with 4 children

M. C.

Spoke to a customer service person and she was excellent problem solved...

G. G.

Best insurance I’ve ever had

T. “.

Good service got straight to the point.

G. H.

Fab service, quick and efficient 👌

D. P.

Traditional type boozer lovely setting and friendly staff

E. c.

Brilliant would highly recommend for anyone who in desperate need

P. W.

always easy to contact and get things moving

j. c.

Easy to use and get a better deal

J. E.

amazing service,really nice people to talk to anytime

R. a.

Been trying for days to speak to someone. No answer at all 😒

P. B.

Was problem was resolved.

b. h.

Easy navigation to get where you want to go

D. L. P. M.

The best Company that I worked for in my all life.

I. A.

Top warranty provider and Great canteen

s. b.

Very professional.

E. H.

Fantastic service. Great communication

S. P.

Very good insurance company to have

s. w.

Very good

S. W.

Great speedy repairs thank you

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