Reviews of Grand Union Housing Group. (Association) in Milton Keynes (Buckinghamshire).

Grand Union Housing Group

462 Reviews

210 Comments

Association

Housing association

K2, Timbold Dr, Kents Hill, Milton Keynes MK7 6BZ, United Kingdom

Description

Information of Grand Union Housing Group, Association in Milton Keynes (Buckinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Grand Union Housing Group

Reviews of Grand Union Housing Group

M. J.

We had Bill come out this morning to help with what we thought was a small issue, to find that it not only was not that straight forward but that there was more underlining issues. Instead of ignoring these, Bill talked me through them and advised on what we could do. Kept me in the loop and didn't once make me feel I had no idea what was going on. We then discussed an issue we are experiencing with the bath and he not only checked this but has raised the issue to be completed another day, as he couldn't do the job today. He also noticed an issue we have been having with the front door (but was unsure it was an actual issue) and again, he not only showed me what was wrong but again fixed it! He has been absolutely amazing! Not only as am employee as Grand Union but as a human being that is dedicated to his job and his clients. I cannot thank him enough.

P. D.

This is the first time I've had an experience with renting from a housing Association Grand Union is a very good company they're very helpful and explain everything so clearly it's easy. Any problems they help you with it. All the staff are nice and friendly great service. I'm very happy with them. 💕

L. S.

The women dealing with the property was amazing cannot fault her it was done efficiently and had a great experience , viewing the house there was things everywhere and we couldn’t touch anything as paint was drying so must of missed alot. the trades men was obviously rushed in the job and there is many damaged unfinished areas there are windows that don’t close once opened making me worried about security and heating , a gas pipe in the lounge dangerous taps in the bathroom and new flooring that doesn’t fit around areas where the water will get to and cause further damage and hidden large cracks under the thick wallpaper.there are a few more but we will just get along and fix them ourselves. Not great for a family with not a lot trying to make a safe home for there children. I’m grateful for a home and will cherish it just disappointed that I feel alittle uneasy about the safety.

S. M.

Had a leak on the seal of the toilet cistern. Plumber came and identified the problem. It was fixed efficiently and quickly. I have found all the contractors polite and friendly

S. M.

The lady that helped me with my benefit claim was extremely helpful, full of knowledge about the benefit system. I would definitely ask for her help again if I needed and finance help

D. B.

I have given 5 stars because they were very helpful and understanding I have given that score because he was very polite very friendly and I would welcome him to do any work at my property as he is excellent wish there were more work men like him

M. R.

On this occasion 7/10/21 I needed work done on my roof which is in my neighbours property. The two men who came were polite, hard working & mindful of her property. Left no mess at all. Nice work GUHG. Thank you.

S. O.

Very kind and understanding 🙏. They were always prompt in repairing stuff.Alex very calm,patient and understanding when dealing with complex issues.Thank you all

W. W.

A very pleasant gentleman called to fix drains as there was a terrible smell. The manhole was not secure of which he sorted and checked all other drains around the house which some were blocked. Thankyou for the fast turn around and removing the horrible smells. Thankyou Grand Union this was my first experience. Wendy Williams.

H. D.

Absolutely wonderful housing association. I have been a tenant for 3 years. The support has been above and beyond. They have helped me with so many things, financially, training, wellbeing and to help filllg in complicated forms when I have needed it. As I am disabled and money is tight they even helped me get some food. The properties are lovely and well looked after too. The staff are amazing big shout out to Elliott, Matt and Jean . The only thing I am not keen on is it would be great if tenants knew who there designated housing officer was. It would beneficial if tenants were contacted perhaps 6 monthly at least to just check if things are ok. As some residents don't realise who there housing officers are. Especially the elderly, disabled or even people who are struggling., especially after the pandemic. However, staff are always very helpful whenever I have contacted. Not sure if she is still my housing officer but Lisa was absolutely fantastic when I needed help getting adaptions for my bungalow. Highly recommended them

i. t. (.

Grand job done by the workmen. Very pleasant men. 1st time the job has been done without someone coming to look 1st Thank you GUHG

N. T. A.

Profesional workman who did an excellent job fitting our new bath! Extremely pleased.

a. l.

Brilliant customer care polite helpful helped me a lot. Grand Union are brilliant with helping their tenants in all aspects of the service Worth the 5 star rating Thank you

J. D.

Wow what a service. I reported a leak in the kitchen under the sink and a leak from the cistern in the toilet Saturday evening. Not only was I given a date to choose from but a choice of time also. Plumber came Tuesday morning. within an hour all was said and done. To say I’m impressed is an understatement. Thank you grand union housing. This sort of service is so rare nowadays! Thanks again.

S. H.

My bath tap had gone from a few constant drips to a slightly faster constant dripping within 2 weeks, I went onto the above website to report the fault and a date was fixed for 2 days later, which i thought was quite quick, i booked a time slot for convenience too. On the day , i received an automated phone message to say the contractor was on their way to my address, which i thought was very helpful, the gentleman explained who he was and what he was at my door for, and had fixed my problem tap within minutes. He was polite, tidy and i am very pleased with the job that was done, and no more dripping tap! 😊😊😊

S. G.

Had one of your plumbers over today couldn’t fault him done a brilliant job sorted out my issue by replacing my shower great job by him this review is only based on the plumber himself not the company as a whole but I would still give them a 5star as I’ve never had an issue on the 8 years I’ve lived in my house

S. M.

The staff at grand Union have gone beyond there duties to help me they are very nice and understanding of my situation they called to day to check I was ok very thoughtful staff

C. P.

Very nice guy who was friendly and sorted out the problem very quickly. He gets.10/10. Thank.you.

M. A.

Phoned this morning about my conservatory roof, I received a quick and helpful service. Very pleased.

M. S.

I called today because I had a leak under my bath. Water was coming through the ceiling so I was very pleased to have a plumber turn up within 2 hours. He fixed the problem efficiently. He was polite and helpful. Very happy🙂

P. A.

We have been renting from Grand Union housing for six years and they have been helpfull considerate and heart warming. I would like to rent with them again.

S. P.

The repair man came on time. Really early. 8am. He did the repairs quickly and cleaned up after himself. He was a nice man. The two leaks in my toilet have now been fixed with new parts. He did say any trouble with it. Please don't hesitate to call me. I will be at yours when I can. Nice man. Yes

M. a. a. M.

Mark arrived on time and has been very friendly, professional and polite from the start. He cleaned up inside and outside perfectly We are pleased with the job in question, very impressed with Grand Union team

J. F.

I initially gave GUHG a one star when asked to respond to my experience with them because I had based it on an online fiasco that was totally disheartening and frustrating. However, as soon as I contacted them by phone (a long wait but worth it) the woman I spoke to regarding my plumbing repair (the one that had been so dire to book online) was fantastic. She upgraded my repair status to emergency (which it definitely was even though it wasn't classified as such online) and Andrew Hartley came out to fix it the same afternoon. He was an absolute star and I cannot recommend him highly enough. A brilliant ambassador for the group. I just wish I had asked for the name of the woman who dealt with my call too because she was wonderful. Thank you GUHG ....your people are amazing (your online repair booking system less so)!!

r. h.

Great service and a welcoming attitude to solving the problem of a repair! I felt better Thank Richard

t. c.

Had someone come to fix my wall today he turned up bang on time did an amazing job. Explained everything to me that he was doing and was so polite absolutely brilliant the best member of staff I've met yet. Had a man come to fix my toilet this morning he was perfect he let me set the kids up to home school before I spoke to him. He explained the job to me and got it done quickly I was very impressed another great member of staff right there.

S. S.

I rang Grand Union Housing on Friday after finding damage to the glass, on the outside of my living room window. The lady who took my call was very polite and helpful.

K. S.

Very happy with the work both tradesmen did and how professional they were Thankyou

p.

The lady on the phone was really friendly, helpful and managed to sort all my issues out! Give her an xmas bonus :)

K. C.

Andy is a credit! Helped out with me needing a repair in the terrible weather conditions !

H. L.

Got the home we wished for. The transaction was fine all online and the service was fantastic. Would like to thank Zoe for her amazing work in finding us a new home and all the help she gave. Can highly recommend a home through grand Union housing. Thankyou do much

R. U.

The customer service agent over the phone is helpful and understands my query in regards to reporting a repair of broken locked window. I don't wait or on hold for long. Thank you! I report for a repair on Friday online but I didn't receive any confirmation at all so I have no choice but to call and inform them for a repair instead yesterday (Wednesday). For the Grand Union Housing Group app, I highly suggest maybe it need some updating or add some more features because it doesn't save your email and password though there’s a remember me tick box. It doesn't work! Also, I’m not sure if they got it or received it when you report a repair as from my experienced I reported twice but there’s no confirmation if they got it.

S. H.

Always polite when I call. Whenever I do, is usually about a repair. However, after months of waiting for a repair, the quality of communications regarding that issue is incredibly poor. Its pot luck as to who you actually talk to and on what day; as to who is actually logging the correct details. When a repair eventually gets done,it is of a very good standard in my experience. As of yet, have not had to call any contractor's back to do any repeat-repairs to any faults. Once a repair is finished its always been good. Had many repairs done recently and when eventually completed, all were good particulary with fencing.

L. A.

All queries can be dealt with on the website but also the chat option. I have often used this and the staff answer quickly and efficiently. The contractors arrive on time and get the problems solved straight away. Thankyou

M. A.

I was in desperate need of somewhere to live and expected to be on the housing register for a long time..... I bid on this one place and literally got a phone call the week after. A fantastic lady called Laura explained what I would need to do and how to do it. Through the whole process I received assistance near-enough straight away! In the strange times that we are in there were inevitable delays. But I had constant contact and support with everything that was going on and when I would be able to move in! When I got to view the flat the two guys (wish I could remember their names!) Were very informative about how the process would work and where I could get cheap furniture (which is a major plus!!!). All in all I've had a very smooth move (apart from moving my stuff which really is the most stressful part lol. I know that if I have any queries etc I will be looked after. Thank you Laura and the GUHG team 😁

K. C.

We had a case of anti social behaviour up our road working on cars all hours constant smell of weed people coming and going all hours driving like absolute idiots and grand Union cbc amd police worked together to close the house and stop the behaviour can't fault them for there hard work domt be afraid to report these issues as it does get sorted out very happy woth the emd result kids czn now play out and be safe again

M. C.

Paul Banner, came to sort my toilet overflow and replace bathroom taps. He was very professional and completed both jobs very efficiently,cleaned up after the job. He also asked if I was happy with him regarding covid , he wore a mask throughout. Very happy with his work.

G. H.

I am in a wheelchair and an amputee and have a downstairs wetroom. The sliding door got stuck on Wednesday and my wife reported it. I got a call yesterday and it was fixed today. Brilliant service and it’s actually working the best it has in the 9 months we’ve been here.

c. s.

I was really pleased with the service I received from Grand Union. The repair was done within the timescale. The plumber pleasant and informative. My kitchen was left tidy. The replacement tap is really nice. All appropriate covid measures were taken by the workman.

D. R.

The GU plumber arrived on time to attend to the problem in our bathroom. He did what he could, then asked the ‘roofers’ to sort out the problem with the one tile. They arrived in record time and cleaned out the air tile that was causing a problem. The 3 guys were most professional and really nice.

E. D.

Fantastic service and quick repairs. They listen to their tenants and do their best by them.

M. B.

The gent from GUH arrived early to fix my tap. He was very careful re Covid restrictions. He carried out a great job in record time. Extremely friendly. Great service! PS love the new booking page on the new app.

A.

GUHG came to my rescue when I was on my knees, out of work, about to be evicted and unknowingly seriously ill. My son and I were offered a 2 bed house that greatly surpassed my expectations. They have been easy to work with and very accommodating. I have just moved on and thank GUHG for their part in my physical and mental recovery.

T. H.

These people genuinely have been a great help and care about your wellbeing thumbs-up

m. b.

Every time I contact GUHG for any reason its treated quickly , who ever you speak to , you are spoken to politely and not treated of no importance , glad we are residents of GUHG the staff are really efficient thank you . Had my window catch replaced simple job done by a cheerful man who explained what the reason for the fault was replaced catch window good as new thank you Mr I.J again I had contact with guhg spoke to a very polite and pleasant and very helpful female called Amy thank you guhg

J. S.

They were helpful as Aragon but since changing to grand union have been less and less human. Got rid of housing officers without telling us then completely changed our payment arrangement to unacceptable without consulting us. No talking to them either. Tradesmen are always moaning when they come to repair. Not great customer service.

B. W.

Highly recomend Darren who fixed my status and the door.Went beyond to complete the job.Very profesionql polite gentleman

I. L.

It was very nice to get someone who nose what you mean and can help you.

L. S.

The work man was very polite and friendly and left the worn area clean and tidy .

S. H.

Chris Tipping was the Tradesman who Grand Union Housing sent to replace a broken shower..Chris was very friendly from the onset I opened the door he was wearing his mask and he introduced himself and why he was here..he carried the work out efficiently,he asked how high I wanted the shower rail and before leaving he showed me how to turn on and use the shower and also pass me the instruction booklet..He left the area tidy and took all the rubbish away with him..He is a credit to Grand Union Housing Group.

T. G.

I booked a repair for our outside motion sensor light which was broken. The technician was very efficient, came at the right time, and was as friendly as he could be in lockdown. 👍👍👍 Thank you very much. We can now see to get the key in the front door. Another review: GUHG went above and beyond today! The workmen were fantastic! Thank you so much GUHG! 💯

E. H.

The quick response to my request was amazing. The repair man arrived within an hour and carried out the repair efficiently and quickly.

A.

Rubbish! They might have changed their name (which I'm sure cost a fortune which WE pay for!!) but the service hasn't improved. I always fully detail what the issue is, but this never, ever gets passed onto the contractors which wastes everyone's time. So after posting this, I had a call from the manager and my issues were resolved with her help. She kept me informed of what was being done and I was also asked to give her a call if anything went wrong, so I am now very please to say I have upped the star levels due to this. Thank you Julie for all your help.

A. A.

Very polite staff, courteous and respectful. Make you feel like you are worth something even when you are experiencing hard times.

G. D.

Grand Union Housing group , have changed over the past 6 years, and now they are really polite and helpful.

C. E.

The 2 guys that came out Keiran Hogg & Dave Cunningham-Silman have been fantastic, extremely professional. Got the problems fixed after others visiting over the last 2.5 years didn't. Customer service support staff member Emma has equally gone above and beyond, always checking in with us, chasing updates and resolving problems quickly and efficiently. Fabulous service from these 3 grand union staff after my faith was lost with other members of staff.

I. C.

Called guhg this morning ,got straight thru and spoke to a lady who organised everything for me. BRILLIANT ..

T. S.

The electrician who replaced my broken light fitting in my kitchen was very respectful and was careful to keep social distancing. He replaced the broken light quickly and cleaned up all the mess that was made taking it all away. He was very polite and I felt very at ease with him.....something that I find sometimes quite difficult ☺

C. B.

Grand Union have always been prompt to respond to any problems or queries I have had. On this occasion I was left feeling less than satisfied and also that I would be responsible for paying for a sink that is damaged in my bathroom through no fault of our own. I can only hope that Grand Union understand that the sink had a small mark in it many moons ago (it was so tiny at first it wasn’t worth reporting!) which has developed into the crack there today over a period of time. Surely I can’t be held responsible for something that appears to be a fault? There was no thought put into the conversation with the person I spoke with, just told I may be liable for paying for the sink. If I or a member of my family had damaged said sink I wouldn’t be wasting my time asking them to replace it! We shall see what happens as to my next review

M. K.

Had web chat with a young man called Alek who was excellent - understood immediately the problem, said he would do something about it and he did; unfortunately he was the start of the chain, and from there on it went plummeting downhill to the extent I felt obliged to submit a formal complaint which, I assume, went to their Head Office. In fairness to them, my brother [who the complaint was on behalf of] did get a call from them on the first occasion of their return to work, saying the complaint was being dealt with and he would get a further call back when it was sorted. Ha! I have now had a request to submit feedback 'now that your complaint has been resolved'. Has it? that's news to me! - not to my knowledge - nobody has been in touch with me and none of the questions I asked have been answered. I cannot speak for other areas, but if you are in the Milton Keynes area - don't hold your breath on getting even reasonable customer services - I really don't think they know the meaning of the word - what's more, I don't believe they even care.

T. B.

Everyone is so helpful and pleasant. If they can’t help immediately they soon find a way too.

A. S.

Repair completed as arranged. Very efficient service. Thanks

J. P.

Thank you for your service today am most impressed by your recent work

M. H.

The gentleman who took my call was very polite and efficient. Must say it’s getting a lot better than it used to be 👍

l. p.

I must say from the depths of our hearts a massive thank you to Katy Tutcher from Tenancy Support she went above and beyond for my son Marc helping him with his housing needs and Finances also Furniture. She is compassionate and knows exactly what she is doing. Never stopped fighting for him until all his problems were solved. She gave us faith that there are people out there that care and are supportive. Thank you for all your help and support..

M. D.

Best housing group been with and there maintanence people are always polite and friendly

L. B.

So I needed to chase the builder to complete a task they had started, I was unable to find a number so I used the GUHG website and used the online chat facility (this was more convenient as I was on a conference call at the time) it immediately connected and in no time I was chatting to “Jake”. I explained my problem and Jake was able to chase the builder there and then (he asked me to hold for a couple of ticks whilst he did this) within a minute Jake had touched base with the contractor and arranged a return phone call that day. Easy peasy. The good thing about online chat means the operator is able to deal with several customers at once rather than one at a time on a phone line. That way there’s no queue as such.

K. W.

After many months of problems, having received several varying and contradictory progress reports on my wife's proposed care necessities and future, residential needs I finally managed to contact your allocations manager, Angie Ward, and was able to discuss the current situation via telephone conversation and was met with a very helpful and informative chat. My confusion re our situation was completely put to rest and I left the call totally satisfied that I was fully aware of where things stand as of today. I would like thank Angie personally, for her understanding, consideration and thorough explanation of the current circumstances and proposed future progression of our case

L. M.

Great and supportive group of people. Helped us out alot and managed to sort the ASB we were suffering as a family. Any repairs that need doing they are quick at attending property and are polite when in attendance. Given advice on many occasions which helped us. Call handlers are polite and can support in a great manner too. Our Housing Officer and Line manager were extremely helpful too.

Z. R.

Everyone very helpful, very good job done on the repair and done quickly

T. S.

I had a plumbing repair carried out by a lovely young man called Dan . He was pleasant. He worked to high covid standards and is a great asset to Grand Union. . He took great pride in his work. Thankyou

D. C.

I spoke with Eric this morning regarding the mess that l u v ground works left behind on the footpath behind my property and also the very large fencing bolt that was dumped on my grass. Eric was very helpful and delt with my complaint very efficiently

M. I.

Called with a toilet flooding around 10am plumber here in just over 2 hours and problem fixed in minutes very polite and efficient. As a former call desk administrator For a facility’s maintenance company I know how hard it can be to reroute engineers Very impressed

j. m.

Very happy with my electrician today, he introduced himself very polite. Talked me through what he was doing. Nice to have a chat. Very happy 😊

V. B.

Took a long time to get my job looked at almost 6 mounths but got it dont fri 🙂 lee and jordon worked hard and cleaned up and very nice freindy team. Would say ring and book a repear on line takes longer

R. G.

The chap who came to repair my door is Grant Looker, he deserves a 10/10. Polite, efficient, observed covid guidelines and could not be more helpful. Many Thanks

E. F.

I needed to book a repair and did so via the online service. It took less than 5 minutes and I booked a day to fit round work and there are time slots to avoid the school run which is fantastic.

L. G.

Stephanie Riley, my Housing Support worker is amazing. She's so helpful, she gets things done and is an absolute delight to talk to

S.

The support, care and understanding I experienced was faultless. Thank you for your help and continued support.

A. M.

Lovely friendly woman who helped me sort my problem

B. S.

I phoned to request a repair to my toilet at 12.15pm. The repair was completed by 14.40 by a very pleasant plumber. You can’t expect any better service thank you.

k.

Been in my flat 10 years, I have had a few issues over this time, but generally I would say I have been treated ok. I will add though, that with the issues I have had, I did need to keep on at them for things like written responses, but as a whole I am very pleased with GUHG and absolutely love my little flat. So I am happy to give a 5 star rating.

J. A. D.

The repair was done he was very polite smartly dressed wore a mask excellent job thank you so much

H. J.

The GUHG emergency engineer, Grant came in a timely response time and was polite, clearly knew what he was doing and I am grateful and happy to give the highest review of my experience. Thank you GUHG.

L. P.

I have nothing but good things to say about Grand Union Housing Association. I am a single disabled mum who has needed extra support and this has been no problem. I was given a support worker Mrs Katy Tutcher who has worked so hard to help me, nothing is to much trouble. She has been patient, kind and extremely supportive to the point I really don't know how I would have got through the last few weeks without her. I have found all departments in the association to be extremely helpful and understanding. Thankyou Grand Union keep up the fantastic work you all do. But the biggest thanks is to Mrs Katy Tutcher for all the hours and support you have given me

E. S.

Bobby was very respectful as I have disabled daughter when it came to the Covid . He worked away and kept me in the loop. Unfortunately my daughters wet room had come off the rail so he did a repair on that to . So thanks for a good repairs .

M. G.

Things at Grand Union seem to have got much better lately. The telephone service has improved. It seems easier to get jobs booked in and the staff on the phones are very helpful and professional.

J. D.

The manner of my issue was resolved by guhc I was pleased with the way my issue was dealt with and then resolved by guhc. And I have got to say I am extremely pleased with the outcome of my phone call today

M. B.

Excellent communication provided by Alex and Matt @ GUHG. Very pleased with the service and quality provided. All questions answered clear and concise. All issues/enquiries resolved with a prompt response. Very helpful in the wellbeing of new/existing tenants. Overall an excellent company with exceptional helpful staff 😊

L. B.

So I needed to chase the builder to complete a task they had started, I was unable to find a number so I used the GUHG website and used the online chat facility (this was more convenient as I was on a conference call at the time) it …

L. M.

Great and supportive group of people. Helped us out alot and managed to sort the ASB we were suffering as a family. Any repairs that need doing they are quick at attending property and are polite …

G. T.

Great professional service and very pleasant people to deal with specially michele bredborough and zoe Barton such supportive and understanding people and understanding regarding my health and requirements

N. W.

I have given 5 stars as Personally I received prompt replies to my requests, this is the first time I've contacted Grand Union Housing Group and I can't fault them for their help and efficiency

I. R.

Great service sorted problem out no worries.

b. b.

Had a very stress free move with Grand union. The staff have always been helpful and kind.

J. s.

Hooray Grand Union cane to my rescue once again! Panicking when woken by guttering flooding this morning contacted online repairs and got an immediate response and assurance contractors will deal. Now I'm flooded with relief!

b. b.

Had a very stress free move with Grand union. The staff have always been helpful and kind.

A. S.

Have had to wait a while for this work to be done, waiting for replacement flooring, but phoned today and have book an appointment for the work to be done.

M. B.

Excellent communication provided by Alex and Matt @ GUHG. Very pleased with the service and quality provided. All questions answered clear and concise. All issues/enquiries resolved with a prompt response. Very helpful in the wellbeing of new/existing tenants. Overall an excellent company with exceptional helpful staff 😊

D. H.

Installation of new electric fire alarms and heat alarm. The installer was very professional in his work and his manner. He cleaned up any mess that was made during the installation. He complied at all times with Covid 19 rules by wearing a mask and social distancing.

a. f.

Excellent experience, very polite and great work 👍🏻

L. H.

First time on grand unions chat could not register also had a repair to report Jacque was so lovely and very helpful which made it a lovely first experience for me. Top Marks Grand Union

T. S.

I had a plumbing repair carried out by a lovely young man called Dan . He was pleasant. He worked to high covid standards and is a great asset to Grand Union. . He took great pride in his work. Thankyou

C. B.

Grand Union have always been prompt to respond to any problems or queries I have had. On this occasion I was left feeling less than satisfied and also that I would be …

J. G.

A job well done, wholly satisfied

C. E.

The 2 guys that came out Keiran Hogg & Dave Cunningham-Silman have been fantastic, extremely professional. Got the problems fixed after others visiting over the last 2.5 years didn't. Customer service support staff member Emma has equally …

S. R.

Had a very good experience with the lady who i spoke with. Helpful very nice and friendly couldn't have asked for better service thank you.

T. G.

I booked a repair for our outside motion sensor light which was broken. The technician was very efficient, came at the right time, and was as friendly as he could be in lockdown. 👍👍👍 Thank you very much. We can now see to get the key in …

V. B.

Took a long time to get my job looked at almost 6 mounths but got it dont fri 🙂 lee and jordon worked hard and cleaned up and very nice freindy team. Would say ring and book a repear on line takes longer

L. H.

First time on grand unions chat could not register also had a repair to report Jacque was so lovely and very helpful which made it a lovely first experience for me. Top Marks Grand Union

M. s. M.

very helpful and welcoming

J. L.

Always polite and professional. Promptly sorted my problem.

s. E.

Very efficient and courteous, cleared gutters tested them ,down pipe was blocked so cleared that , retested swept up all debris took it away with them explained what they had done said good bye Job well done

M. S.

Although I had to wait a few weeks before the plumber was available (I was able to control the leak in the meantime), when he arrived, he was very polite, efficient and fixed the problem in about ten minutes.

K. F.

Looking at reviews on here . I can honestly say I havent got an issue . They have been lenient with me when i was in financial difficulty, any repairs they are prompt and deal with them well . The tradesmen are friendly & my housing officer has been incredibly helpful .

L. C.

Very efficient and polite young man. Thank you

T. A.

A very polite electrician completed my repair and my shower is now working perfectly.

R. W.

Great to be able to talk to someone and get my problem solved.

J. L.

Very happy with the work done on Friday 5/10 20 very polite workers & a good job was done. They wore masks & gloves & put protectors on their boots to go up my stairs .

k. s.

We've been with Grand Union/Aragon for many years, we've never had a problem. They have always been very helpfull, if we have had any issues they were dealt with quickly.

R. B.

I was having a problem reporting a repair on my GUHG site and I rang the Repair team as was sorted out in a Pleasant and Efficient Manner. Thank You!!

S. H.

Electrician was early however left 2 holes in toilet and bathroom and didn't bother to patch them up leaving it cold.

J. S.

Tradesman arrived and looked at the problem it took him a very short time to rectify the problem to complete satisfaction. First class employees.

P. A.

Great job fixing my roof, very polite and professional

b. d.

Had an unexpected call from a GUHG to say that on checking my rent account she finds I am in credit a may be due for a rebate which was very good news in these difficult times Thanks to everybody at GUHG

T. R.

Grand union housing is fantastic. Great service and very easy to sort out paperwork and payment. Would recommend using this company

A. D.

My first experience with a housing association and couldn’t be more pleased with how I’ve been treated. Night and day compared to my current private landlord

S. R.

Had a very good experience with the lady who i spoke with. Helpful very nice and friendly couldn't have asked for better service thank you.

B. “. T.

Very helpful polite and nothing is a problem at all and really look after there tenents too

K. R.

I was very happy with the service they gave me and I was pretty satisfied when I paid my rent and help me on Welfare Issues.

A. S.

I had a problem with a late payment due to my health I totally forgot to pay my rent on the agreed date, I remember 4 days later I emailed grand Union and explained why it happened, I received a really nice email back and they were very understanding Thank you I admit I was really worried because I have a agreement with Grand Union to pay my rent on a certain day. Alan

J. “. G. G.

Daniel the plumber went out of of his way to resolve my repair thanks

J. A.

Really nice polite Gentleman came today and fixed the door good old fashioned service like it use to be a credit to his employers Grand Union thank you

K.

I spoke with a young man called Erik in customer services today. He was very patient and helpful and really went out of his way to help me. Thank you 😊

G. T.

Great professional service and very pleasant people to deal with specially michele bredborough and zoe Barton such supportive and understanding people and understanding regarding my health and requirements

T. S.

I called today to book an appointment in and the staff were extremely helpful and friendly. She explained everything that will happen on the day of the visit.

K. D.

They were very helpful and polite

R. W.

Wellbeing&support are amazing' Katy is a great person polite professional and helped me in a dark time for me, great team special person. Thank you

H. B.

Property newly decorated, very clean and is in a very peaceful area plus the rent is very reasonable

J. K.

Great job. Very professional. Happy with the work carried out.

L. V.

I spoke to Christina on the live chat. She was very understanding of my circumstances, and also friendly, polite and extremely helpful.

C. L.

Lovely job Done, Very professional well mannered and cheerful chap.

M. C.

Had a repair done today and the whole process was dealt with promptly and professionally

s. h.

Thank you grand union housing for your speed in sending young Kieran to our job Could not asked for any more Stan Harris

T. E.

I’ve been with grand union housing group for over 2 years. I have to say they are very polite and very professional.

N. A.

I found using the live chat very efficient when trying to log an unlisted repair.

I. R.

Great service sorted problem out no worries.

S. J.

The workman that come was a nice nan he done his job and done good job I recommend this workman

d. t.

The staff was very helpful and they came and done the job within a few hours.

S. C.

Helpfully and considerate guy, explained everything clearly

C. W.

Had a toilet break and the replacement was completed satisfactory and the workman was very polite so very happy

A. M.

I am very happy my shower is now working again thank you grand union for coming out today

H. T.

When I send a message in messenger, I generally get a response back straight away. Brilliant for communicating general questions.

D. H.

Very friendly. Done a great job. Excellent customer service. Thankyou

M. S.

Thank you Richard Allenye ( tenancy enforcement officer )for your help. Very quick, efficient and very professional.

W. R.

Excellent people are always very polite and extremely helpful an overall excellent experience dealing with them

N. R.

Very pleased with our repair today the guy was brilliant and really helpful

S. W.

Great customer service. My enquiry was dealt with quickly and efficiently. Thankyou

R. S.

Fantastic people. Very helpful folk. Very polite and professional

V. K.

Quick response very happy ☺️

t. i.

Another speedy response by customer service to rectify a problem. Thank you.

M. M.

Spoke to a young lady who was helpful and cheerful, did what she could do to help me

L. B.

Fab service today from Grand Union

S. H.

Very friendly and reliable, excellent customer service :)

d.

First rate service from start to finish so a big Thank you to all concerned .

S. C.

Very helpful and polite dealing with my emergency leak in kitchen

M. M.

Very helpful & understanding. Thank you!. Kind regards Martin mccaffrey

L. J.

Very helpful and so friendly service great to be with them

I. L.

Very polite and caring customer service people. Thank you

A. M.

Very nice people helping me exchange my property thank you

Q. C.

The person l spoke to today was really friendly and very helpful and help me with my inquiries

m. w.

Very helpful and friendly professional service could not ask for more

H. D.

The staff worked so hard to sort out my problems, I can't thank you enough

M. s. M.

very helpful and welcoming

N. S.

Immensely helpful and understanding. Proud to have them as my landlord.

C. B.

Thank you so much for your support and referral

P. H.

5 great guy really pleased friendly service experience.

D. C.

Helpful kind new what they were doing especially Cristina

d. c.

Great job thanks

d. m.

Contracter completed job to a high standard very polite

M. D.

Helpful all issues addressed quickly.

E. F.

Very polite and pleasant. Thank You

J. G.

A job well done, wholly satisfied

J. P.

Great service- Very helpful and considerate!

T. M.

Very polite and efficient when dealing with my call .

S. S.

Great job!! Pleased with outcome

R. S.

Once again very good,

R. G.

Good housing group. Look after tenants well.

F.

Customer service is first class.

C. W.

My complaint was handle very quickly

J. M.

Excellent service and extremely polite

F. C.

Staff are very polite and helpful

B. F.

Enquiry dealt with quickly and professionally.

E.

Great customer service 👏

J. B.

Very helpful staff.

C. F. P. L.

Very good service

r. t.

Excellent.

C. C.

Call taker was pleasant and helpful. Payed rent over phone as portal wasn't working.

K. J.

The plumber Andy arrived well on time, fixed the three problems in a friendly and to good standards. All done in good time and happy with the work done.

R. B.

My experience with Grand Union has been very good, having met with kindness, efficiency and courtesy throughout the process by all concerned. Thank you!

W. W.

The call handler I spoke to today confirmed that the prior call from GUH was completely incorrect that my housing benefit was cancelled in January and I'm not in fact going to lose my home due to rent arrears as it's been paid as normal. Spent the weekend in acute anxiety for nothing but relieved none the less. I accept mistakes can happen but this was quite a big one. Giving 5 stars as the handler was nice and efficient and has stopped me having a complete break down!

I. T.

m. k.

T. N.

G. F.

T. B.

S. L.

M. M.

K. P.

S. W.

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