Reviews of Newcastle Audi. (Auto Glass Shop) in Newcastle upon Tyne (Northumberland).

Newcastle Audi

650 Reviews

339 Comments

Auto glass shop

Audi dealer

41 Sanderson St, Scotswood Rd, Newcastle upon Tyne NE4 7NQ, United Kingdom

Description

Information of Newcastle Audi, Auto glass shop in Newcastle upon Tyne (Northumberland)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Newcastle Audi

Popular times

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Reviews of Newcastle Audi

M. H.

Just want to say a huge thank you for a wonderful service. Particular thanks go to Dominic for assisting me through the process of buying a car by myself for the first time. Despite my panicked calls he supported and assured me at all times. Tears of joy were shed when I unveiled my new car and I love it! Top service, very much appreciated!

K. K.

I took my car for repairs. I am pleasantly surprised with the kind of service I received at the dealership. Everything seems to be well organised, from making the appointment through the repair process to collection. Everything is explained and a video of the vehicle health check is also sent to you. Jade was exceptionally helpful. Thank you for the good service, you won yourself a customer.

T. B.

Yet another fantastic experience! This is our 3rd Audi from Newcastle Audi, Dominic was brilliant and his service made the process special. The unveiling of my brand new Q2 was an amazing experience. Would recommend this garage to anyone looking to buy an Audi, they always go above and beyond with customer service. I have a very satisfied wife, and the bottle of wine was a lovely touch too.

R. M.

Another fantastic 5* purchasing experience from Dom O’Sullivan. This is my 3rd purchase from Dom at Newcastle Audi - another exceptional service from start to finish as always. Dom is extremely professional and welcoming, accommodating to my preferences and reliable during all aspects of each purchase. I would highly recommend this garage to anyone looking to buy an Audi, Dom always goes above and beyond with customer service. As asset to the branch. Thank you!

D. 1.

Jade Chater, the service advisor that dealt with me, delivered a first class level of customer service. She was extremely proactive and made sure that everything that could be done was carried out as efficiently as possible. Jade always goes out of her way to make the service experience as pleasant and trouble free as it can be.

G. T.

Craig Russell and Dan from the service team were excellent. Craig went above and beyond expectations when we had to consider additional work to be done and his communication by e mail was timely and efficient. Dan also topok the time to explain patiently how the dash cam works.

D. B.

We have had excellent service from Tony Foley. He has arranged to handover the car on one of his days off so we can get the car for our daughter’s birthday. We really appreciate this.

K. D.

Yet another first class experience ordering and collecting our new Q8 on Thursday. We’ve been coming to Newcastle Audi since 2011 and have been loyal repeat customers since. The staff are fantastic and go out of their way to make the deal work in your favour as far as possible, they seek out any opportunities to make savings on upgrades and genuinely work to hunt out the right car with the desired spec at the best possible price. We’ve had the pleasure of having Ella Longmore’s sales input since 2011, she’s fabulous and makes it all feel like a breeze, nothing is too much. We’ve just had a great experience with Daniel Blythe, he’s an absolute gent and went out of his way to make our latest purchase work for us, he kept us constantly up to date, checked in with Ella to ensure he got the best outcome possible for us, and made great efforts to add a very personal touch - Dan is The Man. Would 100% recommend anyone, and have done with friends, to use Newcastle Audi, they’re top of their customer service game and after sales care is second to none.

s. k.

I took my Car for repair a few days ago and it turned out to be something really expensive. They needed to change the whole ABS system and it would have been a £3000 repair. I had bought an extended warranty cover couple of months before this incident and was hoping it would cover the repair but my audi warranty cover was initially declined. My advisor Claire helped and fought for my case and eventually the warranty provider to paid out. The £3000 repair bill was fully paid by the extended warranty. I couldn’t have been more grateful because that repair would have put me in a financial crisis. Thank you all for helping me to sort my car. I really appreciate it.

M. D.

We have just bought an Audi RS3 and the service was very high standard. We would like to leave a 5 star review for Peter Crawford who was so knowledgeable about the car and talked us through the details of it step by step. Also Tony Foley who helped us with the paperwork and other things. We couldn't have asked for a better service than what we got. Audi Newcastle is very welcoming walking around the yard and into the reception area everyone is very friendly. We wouldn't go anywhere else.

M. N.

Fantastic service. I enquired about a used Q5, sent a contact form off, received a callback the next day from Owen Blenkinstop. Owen was great & handled my purchase promptly without none of the typical salesman hassle, so much so that we struck a deal within an hour & the following day I drove away in the car!

L. H.

Special mention to Tony Foley and Owen Blenkinsopp. The service was first class and the care and attention much appreciated. Tony and Owen provided lots of advice and always relevant to me. I would definately buy again from Newcastle Audi and would recommend to friends and family.

I. H.

After the service my satnav has not worked. I initially sent a text message to the number that Lauren used to contact me and did not get a reply. The day after the service I got a courtesy call to see how the service went and I mentioned the satnav issue. I was told I'd geta call back (from Lauren I think) to discuss. I am still waiting for that call back.

D. W.

Josh Budden is an asset to Audi and we have recommended him to our son and daughter in law who are both looking for a new car. He is helpful and nothing was to much trouble and we would be happy to buy from him again.

H. Y.

Excellent and prompt aftersales support with a very helpful team to follow up any issues with the car that I have purchased from.

D. R.

You're sales rep jack Charlton was an absolute fantastic pleasure to have been dealt with their was no air's or Grace's with him just being himself sold us the cars.

V. Y.

Fantastic service from Jade, as always. Kept me up to date with my repairs and sorted me out a lovely courtesy car too!

R. M.

Jade looked after me when I arrived and explained everything she also got me a coffee and contacted me when my car was ready. Very polite and professional service. I would definitely recommend Lookers to my friends. Very good service from start to finish.

R. D.

Neil Curtis helped me with the part exchange of my A1 and secured me an amazing deal on a Q3 sportback. Although I didn’t meet any members of the management team, I am aware they worked with Neil to get me the deal. The Newcastle Audi team provided me with the best service I’ve ever received in a show room before. Neil wasn’t pushy with the sale and even assisted with the aftercare of the vehicle, like the road taxing and my private plate. Newcastle Audi isn’t my closest showroom but due to the service I received from Neil, I’d happily travel that little bit further for anything Audi related.

J. M.

The salesman was excellent in explaining every detail regarding purchasing the new car and keeping me up to date as regarding Delivery. The hand over of the car was very easy and went without any problems.

D. R.

Was doing basic research on an Audi Q3 Quattro for my wife. Have not yet visited as it is 6 hours drive from our home in the North of Scotland so can only comment on the website, not the actual dealership, though we do know of it from our time living in Northumberland. Prices are definitely competitive when compared to the Audi dealership in Aberdeen. Website is good and easy to navigate.

s. l.

Your Salesman Owen Blenkinsop deserves special mention as his service and assistance was very good indeed.

E. C.

All the staff were very polite and friendly. Everything was explained clearly and the communication about when I could expect my new car to arrive was excellent.

F. G.

Great experience buying a second hand Q2 here. Car is excellent and the sales rep Owen has been fantastic and helpful throughout!

A. B.

I am really happy about how Neil Curtis helped me in buying my first Audi. He was so helpful and a really nice person too. I wish him all the goodness.

D. P.

I arrived at 07:40 and handed over my keys at approx 08:10. I did not receive any contact until 17:20, which was too late to get to the garage and pick up my car, as I was informed they closed at 17:30. I rang back the following day at 13:00 to check I could collect. Again, no one had been in touch.

L. P.

Dominic was very helpful made buying my car very easy he was very helpful and kept me updated by email or phone until i collected my car, had a couple of problems needed to come back but Jack was very good and helpful too, the tech guys managed to solve the lock problem while i waited so very happy with Audi service highly recommended. Thankyou very much. Lorna.

A. G.

I was charged £20 for the collection service. This is a disgrace! I have a full service plan in place and this is Audi, a marquee brand and you’re charging for this!?!? YOUR STANDARDS ARE SLIPPING! My wife has a service plan with a lesser brand and her collection was FREE!!

M. T.

After a call into Audi Newcastle to register interest in a Q3 for some close family that we’re moving back to the UK from South Africa. We had the privilege of being passed over to Owen Blenkinsop. We made an appointment and visited the showroom where Owen took the time to establish what our needs were. I’d highly recommend Owen to anyone looking for an Audi in the North East, never pushy, very relaxed and very clear throughout the whole process. Owen secured a fantastic used Q3 with exactly the right specification. The hand over process was perfect, and much needed as tue car included so many options.

A. S.

Bought an Audi A6 and met a lovely bloke called Jaime. He was top class, great service for the purchase and always pop back for my service. Great price! Excellent customer service! Best care dealership I have been to, wouldn’t go anywhere else.

M. T.

Won’t go anywhere else for a car again. First class service from Newcastle Audi. 3rd car I’ve purchased from here. Never had any issues and the effort that has gone in to help me find the perfect car has always been evident. Nothing is too much trouble. Particular mentions to Jamie and Dan who have been amazing to deal with. They are a credit to your company.

C. H.

Three years ago Jamie from Newcastle Audi gave us great service when we bought our S3 We have loved driving it - but with a change in family circumstances needed a five door with a much larger boot. Tony from the centre gave us great help with our eventual selection of a Q3 through to the completion of the purchase and the sorting of insurance as we switched cars. Everything could not have gone smoother. Many thanks to the great team at Newcastle Audi.

D. S.

Great service from Newcastle Audi. Went in for a free health check and they even fitted a data plug. Brilliant

i. r.

My service experience, once again was 5 star! Jade effectively communicated with me the whole time she had my car, my technician mark c, was very thorough with his walk through of the condition of my car, polite and friendly. Jade is always exceptional, delivering the warmest welcome, I look forward to seeing her. She’s extremely knowledgeable and I have every confidence she’ll look after me and my car whilst in. Paul has a great team and he has been very accommodating and kind with me and I really couldn’t thank him enough..! They always deliver the best service from start to finish! X UPDATED: Purchased new car in 2022: my experience: Jack, Chris and tony were absolutely brilliant from start to finish. They listened well, effectively communicated, came up with solutions and options to meet and exceed my needs! I ended up purchasing the car I wanted and I couldn’t be happier with it!! Thank you to all involved and I’ll see you again at my first servicing!! Xx

E. C.

Gonna be honest, after many years with evans halshaw on a previous used Audi, but taking it here to get looked after Craig in the service team looked after me 10/10 always very professional and made me feel valued. Got to the point of needed a upgrade should we say and Amy in the sales team was perfect, went above and beyond to help me secure my ideal spec used Audi, and took every bit of care making sure it was sorted, delivered to showroom and in top notch time. Couldn't recommend both Amy and craig enough. What a team, experience and dealership. Heres to many more years!

H. O.

Jack Charlton was very helpful and informative when we were making the purchase. He is very good at his job.

K. P.

Bought a Audi SQ5 from Newcastle Audi. Had a really good experience purchasing the car, staff were knowledgeable, friendly and very helpful. After sales and servicing have continued with excellent costumer service. I would like to mention Jaime personally for making our whole experience a great one, even got the wife to spend 20k more than expected, 5 stars

N. B.

Neil Curtis was brilliant from start to finish. We sent an initial enquiry through the website and Neil followed up the next day, booked a test drive for us out of hours as that was convenient for us and then presented a very good deal. We felt very comfortable throughout, and Neil was able to answer all our questions. Neil guided us through the process to take our private plate off our old car and even made new plates up for us even though we didn't put these immediately onto the new car. He was easy to work with, available on the phone and via email when needed and made arrangements last minute for us to collect the new car. Faultless service and we are absolutely over the moon with our new car. Thanks Neil

a. b.

I bought a hybrid and I would of liked more information about the care. Charging etc. Having said that Amy (sales person) was very helpful and I rang her several times to explain certain details about the car. Amy was very professional and knowledgeable.

G. F.

Bought my gorgeous Golf GTi from Newcastle Audi with amazing help from Peter Amos who was fantastic throughout. All of the staff were outstanding and it is the best experience I have ever had when purchasing a car. Thank you so much!

G. C.

Great service, they fast tracked my car as I wanted to wait until completion (live quite far away and didn’t have a lift home). Reception staff are always lovely, the free tea/coffee/drinks along with small biscuits is a nice touch. Would recommend to anyone and will be buying our next car from this dealership.

C. M.

When I booked the service and MOT I was told that there were no sit and wait appointments left even though I booked approx a month in advance. The next sit and wait was not available until 2 weeks after my MOT was due. I explained that I had no one who could collect me after dropping off the car and no one to bring me back to collect car when ready. The lady on the phone did not seem to be concerned about this but did say she would contact me if there was a sit and wait cancellation or covid rules changed about waiting. I was not contacted again before the appointment. I therefore decided to walk into Newcastle city centre whilst the service was being performed. However, when I arrived I was informed that car would not be ready until 5pm. As I was dropping car off at 10am this meant walking around the town for approx 6 hours which was ridiculous. After much protest, the receptionist said she would mention my predicament to the service manager to see if it could be ready sooner. At this point she also said that when I was finished in the town I could come back and sit and wait. I was very annoyed as I was not informed this at time of booking. I have since been contacted by Tia who was checking whether I had a 5 star service and she has apologised for the mis information. She has offered a free wash and vac at another time as I refused this hoping I could have car returned sooner (it was ready a lot sooner). She also provided me with her personal email for when I book in the future so that I do not have the same experience as I did with the call centre. I would also like to highlight that the video cam was very rushed and there was too much background noise to hear what he was saying clear,y. Maybe using a directional mic would be better. Can I also say that you should find a way of recording on the car history that a job has been performed external to Audi. I have had my cam belt renewed at a private garage but I am reminded every year that it needs to be changed when it does not. This is very annoying.

C. C.

All staff in the dealership were friendly and professional. Excellent communication from both Tracey, the service advisor, and Mark, the technician who undertook the service and recorded the video. I would definitely recommend this dealership to friends. Thank you.

J. G.

From the first interaction with polite, nicely presented and professional staff to the phone call to let me know my vehicle was ready, all aspects of the service were absolutely exemplary.

A. W.

I was miles from home but luckily only a couple of miles from Audi Newcastle dealership when I had a dash warning of loss of tyre pressure. I was seen instantly and kept updated as to where my car was and the eventual puncture diagnosed. However mi wife and I were on our way in less than an hour from start to finish. FANTASTIC service from all involved. Please pass on our thanks.

L. J.

The whole process from start to finish was excellent. Josh couldn't have been any more helpful, listening to exactly what I needed and advising appropriately. It was a really enjoyable experience and I have a lovely new Q3 now too!

S. I.

Excellent Service Everyone is Always Professional When Dealing With Customers

S. F.

Amy Akehurst was so helpful and responsive to the type of car and model I was looking for Customer service is exceptionally good Many thanks I love my car !

J. L.

Bought a Q8 off a lad called Jamie, who is now a long life friend. Amazing bloke with such great crack and very passionate about the Audi brand. A fantastic service from start to finish. Thank you Audi

J. C.

I have used Audi previously and the recent experience was as good as the first

a. d.

Experience with your service staff is fantastic, especially with Mark and Tracy. Sales staff , no no unfortunately 😕 been waiting for a call back for over 5 days

K. B.

Bought my new Audi A1 from Neil and the service was first class! Quick, smooth process - could not recommend enough! Thanks Neil!!

c. w.

Peter has been excellent throughout the whole process. Very professional and helpful in every way.

C. W.

Great Service so nice of yous to clean my car too thanks very much

W. D.

Excellent service with this dealership as usual. Many thanks.

T. T.

Great service, fast booking time and swiftly repaired.

m. w.

Yes the service plan I was going to pay a one off payment but ended up with a monthly payment over 2years

K. S.

Purchased without personal viewing with all info provided online. Some of earlier questions not answered as not applicable in aforementioned circumstances. Notwithstanding distance from York To Newcastle process completed very quickly and easily with no hitches. Daniel Blythe was point of contact who dealt with sale most professionally and was totally satisfied with our exchanges-he should be congratulated.

C. M.

Overall, an excellent experience! Having bought 2 previous cars, both new A3's from Newcastle Audi, I expected nothing less. Little brother A1 is an excellent secondhand find, spotless! The Sales Executive Josh Buddens, was also a dab hand at making Mochas!

B. C.

Newcastle Audi could not have made the purchase any easier...fantastic service all round. Very satisfied and would thoroughly recommend

A.

Good communication, and the work was completed earlier than promised.

M. R.

This is the first time I have had a disappointing experience with Newcastle Audi in all of the years of my Audi ownership over numerous vehicles. The failure to accept that the issues associated with my car were the result of factors beyond my control (i.e., manufacturing fault of one of the brake discs) and intimating that they were due to my driving style was very disappointing. I have always bought and maintained my Audi's with the Scotswood Road branch, and even when things haven't gone right in the past, they were always rectified promptly and satisfactorily. Unfortunately, this wasn't the case on this occasion, and Audi have not met their usual high standards. This has unfortunately made me reconsider my future car purchase as it was always the customer service of Audi Newcastle that was a deciding factor in my decision to purchase versus going to other dealers/marques of car. It would be great if Audi Newcastle were able to rectify this issue to give me some faith back in their usually very high levels of customer service.

P. S.

I just wanted to pass on my huge thanks to Craig within the service department. He has gone above and beyond to help me resolve a number of issues with my car. Top drawer service and a credit to Newcastle Audi.

G. H.

Excellent dealings with salesman and overall professionalism & service from the dealership

P. O.

I was very impressed with all aspects of my audi experience having sourced the vehicle on line initially. The service at the dealership was exceptional and the sales rep knowledgeable and couldnt have been more helpful. I will definetly look at Audi when I change my vehicle in the future. I have previously had 3 Jaguars but will definetly look at Audi again.

S. F.

I was extremely happy with the salesman and his communication with me especially when there was a delay in receiving the vehicle. Overall excellent staff and customer service.

L. C.

My visit to Audi was perfect, I fact I actually ordered a new car while mi so was having it health check. For the first time ever when changing my car I was given an excellent part exchange rate and not insulted but it’s a shame that the public are having to wait so long to take delivery if their new vehicles .

C. W.

Had a really good experience. Thank you Jack Charlton

P. P.

Very professional Audi branch. Awesome staff ! Especially Tracey Haggie !! Always makes you feel welcome and very helpful.

C. H.

Daniel Blythe from Audi Newcastle is amazing at what he does! He is a problem solver and makes my time at the dealership enjoyable, a pleasure doing business with him.

C. F.

The initial contact was good and very prompt. The issue was when I give a budget and the car I was presented with was way above it. I was told by the sales person that these cars are more expensive than what I currently owned, but I had seen plenty on the site at the price I was looking at. Unfortunately I was made to feel the car I wanted was out of reach, when infact there were older models within reach. Once I said no to the one car I was sent and explained it was too expensive, I didn’t hear back. I didn’t visit the showroom, this was all over the phone.

J. P.

Our salesperson, Amy Akehurst, was courteous, polite, friendly and very knowledgeable. Communications were good and everything went just as she said it would. A pleasure to deal with.

G. L.

Great service from start to finish. Sales staff are helpful and knowledgeable about the cars they sell. Would definitely recommend.

B. P.

Good display of new and used cars on-site with a nice showroom.

N. C.

I needed a paint and/or a paint code from Audi (A1 bronze wheels). Parts department were very helpful but Dougie (Paint?) was extremely helpful........in the absence of a meaningful paint code from Audi he nevertheless was able to paint match the wheels. It would have been so easy to simply hide behind the absence of an effective paint code and do no more but he went above and beyond and took ownership.....great customer service.

L. T. P.

Excellent service from Darren Danby and Neil Curtis especially

N.

In what was probably the strangest set of circumstances the service from Andrew in the parts dept of Newcastle Audi in sourcing and supplying a seemingly impossible to find fuel pump module to keep an ageing Audi TT on the road some 20000km away in tropical Queensland Australia was exceptional. I was more than grateful.

B.

The experience was very easy, we were kept informed by knowledgable staff who guided us through the whole process. Nothing was a problem for Daniel or Daryn who we dealt with and their customer service was second to none!

I. O.

The booking process was very easy.

H. M.

I was very much impressed by Lookers use of modern mobile technology to keep us up to date with the progress of the work that they were doing and as a result we were able to authorise additional work online before we got back to the Dealership. The additional work was therefore completed before we got back to the there to pick the car up. Their Co-Vid precautions in the Dealership worked really well and we felt very safe whilst in the building, well done Lookers,

J. L.

Nothing but great things from Newcastle Audi Especially from the man himself Jaime Quenet. Not from just selling a car but from the after sales to servicing etc. Always offering a 5 star service 👌🏽👌🏽 The reason I have 4 Audi vehicles on my drive 😊

L. A.

Booking is always made easy & totally stress free, we’ve dealt with Jade on a number of occasions & she is always more than happy to help with any queries we have & gets the job done. Excellent customer service.

M.

Staff were exceptionally helpful. Fault was corrected. Overall 10 out of 10 for a dealship compared to rival dealerships for staff service and hygiene

I. W.

Many Thanks to Peter and Mark in the workshop who are still working on a fix to what we all agreeded on is a design flaw on the new A3, At the moment we are waiting to find out what and how AUDI intend to overcome the problem. Thanks again to the team. Well Done..

R. B.

great experience and will come back to trade this car that I've bought for something bigger in the months to come. I would expect to be well looked after then as well?

E. S.

Always difficult to get in touch with Newcastle Audi . Always the Glasgow call centre ,I prefer to deal with Newcastle Audi direct . Also for what is primarily a simple oil change service charges are extremely expensive. Considering that not even simple things for example door hinges locks etc are not even oiled or greased .

H. H.

Fast, professional, courtesy and efficient is the only way to describe my service advisor, Tracey Haggie. She is the perfect ambassador for Audi Newcastle.

R. C.

Brilliant service. Friendly and not the usual salesman waffle. Thanks Matthew! Even though the car was purchased during the pandemic it was still a special experience, even with social distancing in place! There is a good chance I’ll be back for my next car!

D. R.

Excellent technians giving good customer service.Audi cam is very useful and let's you see what condition your tyres and discs are.I would recommend customers take out Audi Service Plan saves £250- £300 over two years.The staff on reception are also very good on arrival and then when you check your vehicle out.Many thanks to all at Lookers.

s. s.

Bought a car last Saturday, Neil Curtis was amazing, no pressure at all, he just was so down to earth and made the whole process stressfree. We went back today to collect the car, Neil was again amazing, the whole experience was 100% perfect. Thank you

D. P.

This was a second car purchase from Audi. The first Audi about 7 months ago. Matthew Bray was so helpful with the first purchase we insisted that he would help us with our second purchase. Matthew was pleasant helpful and kept in touch with us all through the purchase process. On collection there was no rush to get us out of the showroom and Matthew showed the same interest in us as customers as he did the first day on the forecourt. Well done Audi Newcastle, we would highly recommend you to any family or friends. Debra Phillips

J. S.

Great customer service as always, thank you!

P. J.

A big shout out to Dan from customer service / parts you not only kept me in touch of the progress of the part I was waiting for but noticed that we both lived in the same town and explained instead of me having to go and collect it he would actually drop it off - a big thank you customer service at its best well done

T. M.

Always very efficient service. The online check-in process for servicing is a great advance however if they had a secure drop off box for keys it would be much better for customers who start work early

d. p.

Bought a car remotely, service was excellent, contact was thorough and always quick to return my calls and emails, got a terrific car at a good price with the peace of mind of Audi warranty ...perfect , thanks Daniel Blythe you made it easy for me and it felt safe at every step. .

N. S.

Tony was extremely helpful, The only reason i did not buy was i was told the car would not be available for 10 days, if i had not been in a rush i would have bought from lookers. I would not hesitate to use lookers in future.

r. j.

A huge thank you to tony at Newcastle Audi, I work for the centre of health and disability and the level of customer service I received from him was outstanding and I have praised him throughout the company and will be a retuning customer. Truly a credit to the Audi business! Thank you tony for all your help. miss Mceachran and miss Jones.

N. J.

Took our S5 in for a couple of repairs and from start to finish the service was amazing. After reading some reviews we were a little apprehensive, however we were made to feel truly at ease from Claire our service advisor through to Simon the service manager and his team of technicians. Would definitely reccommend and will most certainly be using again. Wish I could give a higher mark than 5 stars!!!!!

P. F.

Considering showrooms were closed I still felt James made the whole process very personal and professional. He was happy to spend time discussing options and going through everything in detail.

J. M.

I turned up needing Ad Blue in my Audi. I explained to them that I didnt know where else I could get it filled up. They asked if I had a appointment and I replied i didn't. I said that I wasn't fit enough to refill the ad blue myself. I was told to wait and they would sort it out. They are taking the social distancing serious with spaced out seats, tape on the floor to stand behind, and hand wash available, it was very reassuring. They sorted the car pretty quickly and I thought for a very reasonable price. It was all very professional and friendly.

G. M.

From start to finish the entire process was completed with first-class customer service and professionalism. Mathew Bray was the very epitome of a customer service agent - knowledgeable, helpful, and very personable.

D. M.

Really helpful car sales dealers here! Picked up our new Audi and are thrilled to ribbons with it. Pay a little extra for a formidable and well structured service and customer experience. Thanks Audi!

I. L.

I took my son's car for a warranty repair at Newcastle Audi on Scotswood Road yesterday. I was welcomed by Claire who made sure that I was comfortable and supplied with refreshments and newspapers while I waited. She even offered to bring me a sandwich back when she went out for lunch! The showroom itself is very impressive and my whole visit was a pleasant experience.

A. L.

Lisa who we dealt with was very knowledgeable and a pleasure to do business with and made everything very easy

C. H.

Newcastle Audi is certainly the best customer service experience I have ever had in over 50 years of car ownership. Both Sales and Service are exemplary and probably industry leading in their approach to customer service.

S. T.

My experience was really good all my enquiries and purchasing of my car was completed via phone and online. Matthew Bray from Newcastle Audi was very helpful and kept me informed throughout the sale.

M. G.

Absolutely excellent service recently purchased an RS6 from another dealership previously I’ve always purchased my cars from Newcastle Audi but couldn’t find specific spec I wanted . Claire in service couldn’t do enough for me she’s an absolute credit to the dealership helped me from the minute I walked in. Even got technician to ring me and explain problems with car can’t thank her enough excellent service 👍

R. G.

Couldn't fault our sales exec Lisa, very knowledgeable and helpful during our purchase.

L. A.

Given the situation (Covid) I felt extremely comfortable and safe, I was treated with the utmost courtesy by one and all, and would highly commend Lookers Audi to anyone, a definite 5 star experience.

C. L.

Made to feel welcome and a valued customer, got the car I wanted and in good time. I was kept up to date with what was happening with the order.

L. W.

My experience of this Audi Garage from entering the doors to leaving having had my Q3 serviced is EXCELLENT ! The Reception Staff were extremely friendly & helpful, Tracy from the 'Service Dep't' dealt with me & was lovely, so friendly, she explained what work had been done on my car & future work that may be required. Also Neil (Courtesy Mini Bus Driver) was also brilliant & was very friendly. A BIG 10/10 from Me !

P. A.

Very satisified Jaime Quenet and Dominic O'Sullivan were very helpful and professional in all aspects of the purchase. Thank you very much for your courtesy and helpfulness throughout the entire process.

N. S.

Given the restrictions that were in place due to Covid19, the overall experience was not as I had previously found with the dealership. However under the circumstances I felt that all concerned did their best.

G. M.

Outstanding experience cannot fault the service we received. Bent over backwards to supply the car we wanted. Top marks to Zed really nice guy. I will be returning to source my next car from here.

M. P.

Lisa Milner was amazing and super helpful

G. S.

Went to see a car but it had been sold before I arrived. Lee doing everything he can to find me a replacement. Quietly confident he will succeed. Time will tell.

M. P.

During the 150 point preparation regime, you should try checking if the run flat Tyer recovery kit is in date and also if the air con needs refreshing before selling your used cars to customers. I gave my Mini Cooper S and paid £14,000 cash for my Audi S1. I've owned it less than 9 months and have added only 2,200 miles. I then paid £187 for the 2 year/20,000 mile inspection and also paid for an oil change. I didn't object to this but Audi wanted to charge me a further £150 for a new tyre kit and the air con refreshed. I did object to that and they replaced the tyre kit but refused to refresh the air con without me paying £90. What a joke.....average motoring of 250 mile per week means I've been in the car for approx 9 weeks driving since I bought it. I feel like I've been taken for a mug and will definitely ensure I ask about these small but expensive hidden warts when changing my car again. Not impressive customer service Audi!!!!

T. W.

Peter Crawford a pleasure to deal with 👏👍 Thank you Newcastle Audi

W. S.

Collection and servicing worked very well I had been waiting since April for collection to be arranged. Always worked well in the past over the years Covid has spoilt A lot of things, but thank you you came through with top marks

A. W.

Just bought a new S3 from them. Best car I've ever driven, and very good service from Newcastle Audi.

J. B.

Had questions regarding service setting on my car options explained in a user friendly way. I had some questions regarding MRIsettings and this was explained by Chloe who sold me the car. Good friendly service . Thanks again.

I. O.

Very helpful and polite staff (all levels). Although I was booked in for a service and mot due to a brake failure they took the vehicle in early and carried out the additional testing and rework

M. S.

Must have an appointment but large open space so don't worry about being too close to others. Staff are so helpful and knowledgeable. The cars .... well they're Audi so WOW

E. M.

Sales personnel James Custance know what he does :he was very helpful .

L. A.

My overall experience at Newcastle Audi was second to none. I can not fault anything about the experience and Daniel Blythe was exceptional throughout. 5 star ⭐️

I. c.

Good Dealerships but unfortunately like few others (no names mentioned) They have a Stereotype of Customers Which in certain aspects is understandable, It is Known that If you go wearing Smart clothing A salesman will almost instantly speak to you but, If you are a Customer wearing casual clothes but has some money to spend! Have to ask someone

B. H.

Took the car for its service. The experience was excellent as usual. From beginning to end. All the staff are very welcoming and friendly and made our stay a pleasure. The service was carried out professionally and we are very satisfied.

S. N.

James was a pleasure to deal with and gave us a five star customer experience. Would highly recommend him and Newcastle Audi.

S. M.

staff are very friendly but highly professional at the same time excellent service and communication

F. J.

Shakiel from the Audi on demand department was phenomenal. He welcomed me with a handshake, offered me a drink. He was quick and got me into my vehicle without having to wait long. I highly recommend these to anyone.

F. P.

Thought it strange when I tried to change my appointment from waiting to drop off and collect, the first agent said that I would have to make a new appointment and the second said that was not a problem. What is your policy?

A. F.

Pleasant enough customer experience until I was rushed into finding an alternative credit source to their plans and then passed around the sales team, to find upon picking up my car that the agreed touch ups were not done. I was told this was to be sorted for me ASAP, only to be told no courtesy car was available, and couldn't provide a date when. After having to find a time to fit around my work, upon picking the car up again, I noticed the car had not been washed and so questioned how careful of an inspection of the bodywork this even was, and also had the antenna left inside the car which I had to put back on myself - not what you expect from Audi. For my arrival I also asked for the MOT paperwork to be left for me as I noticed this was not in my pack of documents when purchasing the car, there was nothing left or handover of why to reception. When following up about this with my Sales Rep (Phil), I was blanked numerous times by email. I then proceeded to email the general email for Audi Newcastle, requesting the Sales Managers email. Again, there was no reply but a coincidentally timed follow up from Phil with how I was getting on with my car. I then requested the MOT paperwork yet again, only to be blanked yet again. - Since this review, I was followed up by a Sales Manager, who sent a copy over promptly.

P. M.

Dominic O'Sullivan went above & beyond for me from the initial enquiry to collecting & handover of my dream pre loved RS3. I live 5.5hrs away & nothing was too much trouble. Please pat him on the back & put something extra in his xmas pay packet ! Kind regards P. M.

C. P.

Attentive knowledgeable sales staff. Car delivered to North of Scotland promptly by extremely nice and courteous driver. No hesitation in recommending Newcastle Audi and will buy from them again.

K. H.

I have tremendous satisfaction attending Audi Scotswood, the hospitality and work carried out by the team is superb. An Audi showroom to me is like placing a child in a sweet factory, I would like to convey my appreciation to Cat on reception for her attention and supplying copious amounts of coffee, thank you all and to Jade for her excellent attention at servicing.

M.

First class service. This is the best car sales experience I have ever had . From start to finish I had 5 star treatment. Can't imagine ever buying a car from any other dealer from now on.

S. E.

Purchased a couple of new cars. Found price to be good and received a great straight forward service from Ella. Always transparent and replies to any questions quickly.

t. e.

I dealt with a staff member called Craig, I have to say that he was very friendly and professional, at all times he knew what he was talking about, he explained everything that had gone on. I would happily come back to Audi based on this most recent visit

K. H.

Received an excellent service from Claire and would highly recommend Audi to my friends. Thank you!

B. G.

Updated my score from 2* to 4* for Newcastle Audi based more on my experience buying my car with them (which was very good) as my main issue is with Lookers service booking centre, and not with Newcastle Audi themselves. Original review based on the service booking centre: Wanted to book my 8 month old A7 in for its first interim/oil change service, but was told that the fixed price servicing isn't available for my car as it's under warranty and they charge higher hourly labour rate for servicing cars that are under warranty. I was told that there was no other difference, just that Lookers charge a higher rate for labour when the car is less than 3 years old. I bought my car from this garage, and was planning on getting my servicing/MOT/upgrades done here, and probably buy my next car here, but I think I'll now shop around for another Audi garage to spend my money with.

D. L.

Salesman was accommodating in every way throughout the deal. He was efficient and competent. Very satisfied with the customer service element and the options provided regarding timescales etc. Very good.

M. O.

Everyone always friendly and helpful.

A. S. C.

Very good customer service as usual, very happy..

A. W.

Best experience I've had handing a car in for service in any dealership 👍

g.

Really happy with the service and experiance of buying my Audi would reccomend.

D. H.

Josh Budden was very helpful and willing to please during my visits to the showroom and also via telephone. Very pleasant experience.

T. P.

Nice staff every one is there help fully😃 see you there next time 😉😃😃

C. S.

This is our 5th Audi from this dealership and have always had excellent service.

H.

Everything went well and as normal Craig was terrific in explaining things and looking after me from start to finish.

K. C.

We have recently bought an Audi for the first time, we can not fault the whole experience from start to finish. Zed was our sales man and he made the whole experience an absolute pleasure. I would highly recommend the company and especially Zed.

P. E.

All staff are so welcoming and friendly the service you get is second to none . Thank you so much one very very happy customer .

Y. “. S.

Fantastic selection of new and used cars to look at here. 👍

A. D.

Jack Budden was an absolute pleasure to deal with. Purchased a vehicle for my mother and Jack made it quick, professional and personal. Great experience overall!

R. T.

Overall experience was great. Staff were friendly from booking to arrival to service and to exit. Staff took hygiene and personal safety very seriously with restrictions in place and car sanitised. Very professional.

E. H.

Excellent service can’t fault the Team. Jade was outstanding.

M. S.

Staff is friendly and excellent customer service as well. I would recommend trying the audi on demand service where you can rent any car from the mentioned cars. Service provided is best than any other car rental companies.

A. T.

Highly recommended, Josh Budden a big thank you, part exchanged my A7 to a nearly new A5 sportback, Thank you for you're help and guidance. 5 stars all round.

J. C.

We were dealt with by Tony Foley and he was exceptional he kept us updated through the full process Audi should be proud to have such a lovely young man working for them and I have told my family and friends that Audi and staff are by far the best dealership we have dealt with

D. J.

I was looking for a almost new used A6 in December found a couple of possibilities in London but Jack Budden was so helpful I made the 300 mile trip up from London to collect my car personally,I was also offered free delivery 😀 the car was exactly as described Jack picked me up from station and even paid towards my train ticket great service 👍

S. A.

Had to return to get tyres fitted and also don’t understand why the MOT certificate goes to vwfs/Audi and not to the customer

P. d.

The issues are still not resolved Parts not replaced just faults cleared so not fixed Going back in but not till end of October as that’s when I could be fitted in

G. R.

Perfect experience from start to finish

L. G.

Very friendly helpful staff

B. P.

I would point out that your agent Chris Mailer did a superb job in selling the vehicle to me and was very professional in his manner.

K. D.

Steering wheel is damaged on a car with 3000 miles and the car broke down inside ten days! Not what I expect from a premium brand like Audi. While it is sorted now it was stressful and undermines confidence!

J. N.

Additional credit should be given as this was handled for me while I was in the US for work. Great job!

m. C.

Excellent range of cars, nice layout, helpful salesmen that listen. Great prices. Covid friendly. Place to go for Audi!

S. h.

I bought a car from audi and Lee henderson, the account manager who dealt my case was exceptionally kind and helpful. I am very happy with Lee’s service and recommend Newcastle audi for it’s five star service and lovely staffs! Thanks!

A.

Good all-round service Thanks To Lauren Service desk and the Workshop Staff.

N. E.

Went in today and the staff that we dealt with were very pleasant not sure off the names but the lady at the desk was very polite, and the guy that took our details for the car service was also very nice Good customer service thank you :)

M. G.

Pleasant experience. No pushy salesmen. Good product knowledge from the advisor which you would expect good explanations of the Audi specs which I new little about.

P. G.

Very professional. Meet and greet in the carpark, shown through to reception area and offered refreshments. Everything explained on what was about to happen with the car service. Kept up to date.

K. B.

We purchased our first audi from here and we are over the moon with it. The customer service we have received from Josh Budden was outstanding, thank you.

C. S.

Went with my son to buy a car,his treatment from the staff was second to none,especially Neil Curtis. Would highly recomend.

V. M.

I was more than impressed with the service I received and to date very happy with my purchase

T. P.

On line check in did not work

G. L.

Excellent!!!!!! First class from walking in and getting a warm welcome from reception and having a problem sorted out within an hour even though i did not have an appointment booked. Highly recommended.

A. j.

just picked new car up from here thanks very much to Neil for all your help also to Chris 2 lovely people thanks again Paul and Ann Jewell 👍👍👍👍

E. E.

The change in the time period of the booking appointment was only communicated a few days before hand with a text message with no explanation or confirmation it was from Audi Newcastle.

M.

Best customer service I have ever received . I wouldn't ever buy from any other dealer.

H. C.

We would like to thank James Custance for his help in buying our new Audi, his knowledge, courtesy and patience during this process was excellent.

J. H. O.

Jade was absolutely fantastic. Friendly, professional service that made the whole process easy from start to finish.

M. T.

As always, fantastic service from the Audi Newcastle team on Scotswood Road. Fantastic service.

d. b.

An unusually pleasant experience when buying a car. Cannot fault the service I had from the sales team especially Graeme and the other staff I had dealings with. Great cars ,great staff and great service.

J. L.

I’ve just bought my first Audi from this dealership and was very impressed with the service. The salesman provided the information I needed to make the right purchase without feeling under pressure to do so.

R. C.

very efficient and pleasant service

A. S.

Great Deals on buying either new or second hand cars at audi nice people to

C. F.

Just bought an A6 Avant from here. Great choice of stock all displayed perfectly. Great service and updates throughout the purchase and a very professional handover. Thank you all very much!

G. R.

Audi experience was professionally led by Jaimie Quinet ( Audi Scotswood Road) and he provided value in all areas to have business made easy whilst investing in a car. The staff overall were helpful and I rate both Audi Newcastle branches highly in comparison to the other manufactures visited.

A. H.

Thanks Neil , you solved my problem.

E. s.

Mathew gray was great..made the sale smooth even tho I am from Birmingham and the sale was done via email and phone.

N. W.

Car was not checked before delivery. No Gardex applied as asked for. Have to await further appointment to get this done

A. S.

Good information given regarding the finance package and excellent communication

R. T.

Brilliant overall experience. Well done Jade for a seem less handover.

S. M.

Service received was second to none but will have to return to dealership because Service indicator still showing. Not removed during Service.

P. A.

Always Try to buy my next car from here, very good service, and cars are always up to the mark

N.

All good.

W. L.

Beautiful show room and cars nice staff a little slow to get seen to but amazing service after then left very happy with a smile and a bonus cleaning pack in the car

j. p.

Thank you for the curtesy clean after the MOT. The car was returned in excellent condition.

D. B.

Visited with a friend for his car, got some issues with his sat nav. Very helpful people, quick service, as far I could tell.

T. K.

Tremendous experience as usual very attentive and professional staff always go the extra mile Especially crain the the service advisor

M. W.

Quality service and excellent communication on a minor complication have purchased last 2 cars with them and hopefully more in the future

A. C.

The car salesman’s Neil was pleasant helpful and very knowledgeable about the vehicle.

A. M.

Brilliant service, friendly staff, COVID-19 safe never had an issue would recommend to everyone

C. D.

Good range of used Audi's here, knowledgeable staff - if they haven't got the motor you're after they'll get it shipped in!

S. M.

Car showroom really nice. Plenty of staff to help if needed. Service centre have excellent facilities. Kept fully informed

M. I.

Audi always give a friendly professional service Would recommend this Dealership Never had a problem when dealing with them

D. H.

Jaime was a top salesman I didn't feel pressured at any time and actually felt like a valued customer will be going back in the summer for a car for the missis!

A. P.

Covid rules being followed to the letter. I felt completely safe dropping and collecting my care for service.

R. P.

Everything was spot on. The service from all the departments is always top notch, very professional and friendly.

K. M.

Very friendly stsff

J. S.

Experience was good, communication excellent and the service manager was very polite and courteous. Thankyou

S. J.

Very friendly and helpfull staff. Told them what I wanted and they tailored it to my needs couldn't ask for more.

P. W.

COVID-19 has distorted my recent visit. Back to normal will be fine.

K. S.

The staff were very friendly and polite. Covid 19 precautions were also very good

J. G.

Ask for lea Henderson. He is a great salesman. And he will go out of his way to get you the car you want.

S. C.

Wow, the best car showroom I've been in. Top staff especially the Salesmen Sean who couldn't have been more helpful.

S. O.

Was very impressed with the collection & delivery service which I have never used before.

J. P.

Friendly and informative staff. Well acquainted with the full line-up and are helpful without being an annoyance.

D. K.

Great service from really friendly staff. Nice atmosphere for a car showroom too.

G. P.

audi one of my possible options had a decent experience at the dealership with daniel who was clued up on his cars and not to forceful

P. M. S.

Friendly welcome, good efficient service with effective feedback.

P. J. (.

Nice Showroom great staff thanks for trying to help me with my Motability car.

S.

As always, the service from Newcastle Audi is superb.

k. h.

Just what you would expect, unfortunately due to pandemic can't go inside only able to look around used out doors

C. M.

Amazing service, very knowledgeable staff and an unreal stock of cars

b. s.

Very polite staff and nice atmosphere as soon as you walk in.

d. j.

Fantastic service, I would highly recommend Newcastle Audi to anyone.

P. M.

Excellent service in selling my daughter a car.

D. M.

Toney foley was fantastic help

S. H.

Fantastic service, everything was explained well, and everyone was very professional

K. B.

James was exceptionally helpful throughout! Brilliant!! Love the car!

D. M.

Great dealership and excellent service department!

S. H.

Good range if vehicles and nice showroom. Nice that staff don't hassle you to death.

M. G.

first review made in error , very helpful and a great dealership

m. l.

Brilliant showroom with caring attentive staff. Excellent !

M. G.

Professional sales staff and service. Shaun was fantastic and a credit to Audi.

D. P.

Very happy with the service you get from everyone there and go above and beyond to help you.

A. s.

Some nice cars here

R. T.

excellent service

L. M.

Nice friendly staff. Seem to go out of their way to help you and dedicate some time to you

D. S.

Very pleasant experience, great communication at all times.

A. S.

Lovely welcoming staff .lovely latte. Could have stayed all day!!!

s. j.

Nice friendly place but they need a sign for parts department

P. B.

They sell Audi's could do with some major work on their customers service which leads a lot to be desired,,

G. S. P.

Great shop and staff,just bought a new q3 from them.

D. M.

Impressive, recently built car dealership. Great facilities including iPads for the kids.

J. B.

Unfortunately the issue has not been resolved, no-one seems to know what the problem is or how to resolve it??!!

K. S.

Good friendly service. Best dealer in north east

C. M.

Efficient, friendly and hospitable, makes a car service less of a drag

N. R.

Great, friendly service for purchasing a new car

A. A.

High quality services

j. d.

SALES PERSON DANIEL BLYTH , TOP CLASS

A. C.

It's an Audi dealer so you should get the best of service.

G. C.

Wonderful staff and excellent service.

A. P.

Really friendly staff, nothing is too much trouble.

T. T.

Not gonna lie. My favourite part was the hot chocolate.

J. K.

Staff really helpful and the service department was very helpful

S. P.

Great service with expert knowledge

r. t.

Friendly staff, great service, awesome cars.

K. F.

Audi Newcastle a very warm and very friendly place to look around very nice cars.

L. B.

10/10 from start to finish

G. F.

After having a disappointing experience with 2 Audi garages in Scotland drove down to Audi Newcastle and couldn’t fault them!!

S.

Sales people are apprehensive if u don't look like u can afford a car

S. M.

Brilliant service from start to fnish.

F. r.

Great service and advice

S. E. (.

Vorsprung durch Technik - Modern new car showroom and larger used car lot.

M. R.

Top marks on everything they really look after you.

S. W.

Great service from Jaime and Matthew.

D. S.

Always efficient and helpfully service were nothing is a bother. 😊

J. S.

Excellent service. Very helpful staff.

K. R.

Great place and customer service well looked after

A. H.

Pleasant, welcoming staff in a friendly atmosphere.

E. C.

Sent video messages when the car got serviced! Pretty cool!

A. C.

great staff nice showroom

J. W.

Superb, curteous service. Highly recommended!

D. N.

Very good customer service

n. c.

Always great service and very helpful.

b. l.

Professional and very efficient nice staff

C. F.

Thanks lee & jade for a quality service

D. M.

Staff and staff and staff everywhere, how much bye

S. C.

.very good service and friendly staff.

C. N.

Depends on which member of staff you get.. Can be a bit uppety

K. N.

Good savice

C. s.

Brilliant friendly staff alleyway helpfull

G. M.

Nice and friendly staff and very good service

R. S.

Excellent sales service from Jack.

T. P.

Pretty good much better than silverlink

J. W.

Very professional and friendly service.

s. c.

Absolutely Amazing help from Tony

H. 6.

Very happy with service

P. M.

Ok only viewed outside out of hours.

A. C.

Excellent Service ! Thank You

P. R.

Depresses me this place. So expensive for everything

M. C.

Has that family feel to it that i cant explain

S. K.

1st class service once again

J. D.

Customer service very good.

R. M.

nice and helpful as always, cheers guys

P. R.

Audi world is a friendly place come in and have a look

M. H.

Very helpful, polite , lovely people

M. R.

Very helpful people they are

D. J.

Always fantastic customer service

A. C.

Excellent customer experience.

A. I.

Huge selection of new cars on show

A. J.

Good guys and good sales experience

G. N.

Great service and great staff

S. B.

Fantastic customer service

N. A.

good customer service

G. W.

Great from start to finish

M. F.

Quality service from audi ( if a bit expensive)

A. G.

.Great job done

J. A.

Very helpful yet again

M. A.

Always great atmosphere

P. M.

Helpful and friendly staff.

R. L.

Friendly and efficient service

I. H.

Good level of service

K. D.

Friendly staff

J. S.

Fantastic service

R. J.

Nice

H.

Matt was great.

K. S.

Excellent. Speedy service.

j. n.

Fantastic customer service

K. T.

Just take my car to MOT

R. L.

Great Customer Service

k. b.

Excellent customer care

D. G.

Job well done

J. S.

Excellent service

P. F.

Top Class Service

A. b.

Very professional Audi dealership

N. D.

Excellent Service

M. S.

The place oozes quality

R. B.

Very Helpful.

S. O.

Excellent service

S. F.

Very helpful.

J. S.

Great dealership

M. L.

Excellent service

L. R.

Super efficient!

V. A.

First class

L. F.

fantastic as always

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