Reviews of John Austin Volkswagen & Audi Specialists Ltd. (Auto Repair Shop) in Colchester (Essex).

John Austin Volkswagen & Audi Specialists Ltd

63 Reviews

49 Comments

John Austin Volkswagen & Audi Specialists Ltd

Auto repair shop

Unit 4, Prince of Wales Industrial Estate, London Rd, Marks Tey, Colchester CO6 1ED, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of John Austin Volkswagen & Audi Specialists Ltd, Auto repair shop in Colchester (Essex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of John Austin Volkswagen & Audi Specialists Ltd

Sunday

Closed

Monday

8 am–5 pm

Tuesday

8 am–5 pm

Wednesday

8 am–5 pm

Thursday

8 am–5 pm

Friday

8 am–5 pm

Saturday

Closed

Popular times

Sunday

8
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16

Monday

8
9
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12
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14
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16

Tuesday

8
9
10
11
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16

Wednesday

8
9
10
11
12
13
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16

Thursday

8
9
10
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16

Reviews of John Austin Volkswagen & Audi Specialists Ltd

J. P.

Thanks Paul and team for a great service. Paul was able to fit my car in within a couple of days, and had sorted the issue the same day for a reasonable price. Will definitely return for any problems in the future!

J. T.

Had my Golf GTD in for a track rod end and MOT, which were all done as quoted, thanks. Unfortunately, when I went to pick the car up, there had been a mix up with the keys, and my key had mistakenly gone with another customer. Paul was very apologetic, and gave me a courtesy car with the arrangement that he would drop mine off the following day, and collect the courtesy car. This wasn't ideal, but no one's fault, these things happen, so off I went. A couple of hours later, a knock at the door, and there's Paul with my car! He was still apologising and didn't want to leave it, so took time out of his evening to drive the 45 mins to my house, to make sure I had my car for the morning. He didn't even have my door number, just my postcode, and managed to find my house in the dark in an unlit road. Things can go wrong, it's how you put them right that matters, and this just demonstrates Paul's and John Austins approach to this. Thanks Paul, I really appreciate you literally going the extra mile, I won't hesitate to use and recommend you in the future. Brilliant service 👏 👌

M. B.

Had my VW Golf TSI Mark 5 at a garage for 3 weeks getting messed about, John had it for 1 day diagnosed the problem and was fixed the next day, also fixed my air conditioning. Very happy customer will use again!

I recently purchased a transporter and as a rule, whenever i buy a second hand vehicle I get it checked out for peace of mind. Before i purchased a van, i called up for some advice, asked a few questions and Paul was extremely helpful, knowledgeable and i really appreciated the information and the time spent assisting me before i had booked in for any works. I took the van in for a minor service and the mechanics checked it over. The outcome was that there were a few more works needed than expected however I was reassured that the majority of these were normal wear and tear items. There are some more works that the van needs however they were not needed to be completed straight away. Paul and the team provided an excellent service, they collected me so i didn't need to walk or bike to pick up the van. They provide a breakdown of parts/labour on paperwork which is itemised so the charges and fees are transparent and genuine Volkswagen parts are used with warranties/guarantees. I was very pleased with the service and assistance and feel confident in using their services again in the future. Thank you to Paul and the Team.

D. G.

Fixed my seized waterpump in my golf. Did it very quickly with quality parts. Very knowledgeable.

F. G.

Very helpful, quoted a fair price for servicing and MOT my wife's Audi Q2. As we live locally also offered collection and delivery. Booked in for next week and they also update the service on the Audi on line service portal.

J. A.

Just moved to the area Needed my roof fixed on my audi This garage came recommend by my mechanics opposite and it lived up to it's reputation Very impressed with professional service and issue resolved on the day Would recommend and will be going back in future

L. F.

I take my car to Paul and team regularly for MOT, Service and any problems that arise but I have to say that today I had a problem so took my car in without an appointment and I can’t thank them enough they went above and beyond to get the car sorted and back on the road for me ! Thank you so much guys

M. W.

Very competitive labor rates . Service manager was so helpful and very honest ,I would highly recommend ,5 stars all day🙂

P. H.

Replaced shock absorbers on VW Golf and were very professional and good value.

L. K.

Thanks for helping me out this morning guys. had a engine warning light appear out of the blue. They quickly plugged in the diagnostic reader and explained the issue. Thanks again

Have been using this garage for several years now for servicing/repairs to my Audi's. Always had good service and advice from them, and always happy to help. Recently they helped me out when trading my Audi in, I could not find my 'invoice' from my last service and required it as proof of having an up-to-date service record for the trade in. I got in touch with the garage and they emailed me a copy straight away. Great service, recommend them and will carry on using them.

C. H.

Fantastic customer service. Thank you so much. Our T4 Vw may have had to have been scrapped, but these guys saved the day!!🤪 They had to drop the sub-frame ( with rusted old bolts on the hottest day) to replace the front upper wishbone bushes which were rubbing metal on metal. Amazing, fast friendly service .I highly recommend 😀

B. C.

I have just had my first experience of John Austin, and what a great experience it has been. I was offered a very competitive price with separate quotes for each of 4 pieces of work. I was given clear explanations in each case and a price breakdown. I booked well in advance and received a reminder the day prior to the appointment. The work was fully completed within the day. Overall, a very professional experience and at a very good price. I'll be back

J. B.

I called in at John Austins garage with timing issues on my T4 transporter van. i talked with Paul there and explained how i had been to a couple of garages with the van and had been left with problems and no solution. Paul swiftly detected the fault and corrected it within a few hours and gave me a courtesy car while he did it, and on top of that it was all done for a very reasonable price! Paul was confident and took the time to explain things to me, so John Austin gets a 10 out of 10 from me and I will use again and recommend without hesitation. )

A. W.

The service and quality of workmanship is first rate at John Austin. When it comes to VW's, they know their stuff. I wish I'd found them years ago. I knew the service was going to be good when Paul (the manager) handed me a list of part numbers for my car the first time I visited. A very handy list to have. I've had my car serviced their and had other issues dealt with, including uprated bushes fitted. They are happy to help with knowledgeable advice and give a service that's more than worth what they charge. I have a confidence in the knowledge, skills and experience of the guys there that will keep me going back for years. Whether it is for aftermarket modifications or basic servicing and MOT requirements. Highly recommended.

L. D.

Super helpful, efficient and know what they are doing! Highly recommend

L. O.

Paul has been extremely helpful to me following issues with my alarm and electrics. Very knowledgeable and friendly. I don't live down this way but if I did I would definitely have this as my preferred garage for my T5.

s. s.

Audi dealer wanted £86 to fix headlight issue. John Austin did it for £45 . I get all my Audi servicing from here. Top job. Thanks

H. T.

Fantastic service, very competitive price, friendly and informative staff. What more could you ask for? I always come back to these guys and I don't even live near Marks Tey. I trust these guys and would definitely recommend them!

M. B.

Very knowledgeable guys, and they don't just do vw and audi, they cater for all models. Always a top quality service provided. Will recommend them to everyone. Easy reach of the train station too.

M. B.

Excellent place to get your car sorted. Friendly team and the work is of the highest quality. Highly recommended for VW or Audi.

K. D.

Superb garage, friendly staff, Paul was very helpful, awesome knowledge, found & fixed my fault with car very quickly! Thank you so much 😊⭐️⭐️⭐️⭐️⭐️

D. B.

I've been using this garage for 20 years. Was my local independent VW garage. Now I live miles away and don't have a VW but travel for their honestly and value.

d. j.

Took my golf there on a recomendation last week and couldnt be happier with the result.fixed quickly and profesionally.Only down point is the location as not much to do in area

w. m.

Great service, would happily recommend them and will be using them for all my future service needs

T. T.

Only interacted with them over the phone but they really helped me out. Very happy

a. c.

Great to have a garage that is very trustworthy and honest , these guys know their stuff and treat people well .

J. R.

Great service, promptly sorted out my car . Many thanks

M. S.

Excellent customer service, extremely knowledgeable and helpful !!! Will always be taking my Audi back there when it needs any work !!!!! Brilliant guys!!!!!