Reviews of BMW Battersea. (Auto Repair Shop) in London (London).

BMW Battersea

0 Reviews

375 Comments

Auto repair shop

Repair service

Battersea Business Park, 102-104 Stewart's Rd, Nine Elms, London SW8 4UG, United Kingdom

Description

Information of BMW Battersea, Auto repair shop in London (London)

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Open hours of BMW Battersea

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Reviews of BMW Battersea

M. R.

The process of having the bike serviced has been super smooth and the staff is very welcoming. Robbie satisfied every request and answered any questions I had very quickly. When you service the car/bike they have a shuttle for the tube station you like. Amazing

S. M.

I bought my BMW less than a month ago but have already been warmly welcomed into the family! My car required a quick service due to a fault and I was looked after by Josh Josiah Rand at BMW Battersea. Not only was I impressed with the standard of care that BMW provide as normal but Josh went above and beyond to ensure as minimal disruption to my life as possible. He arranged a fantastic courtesy car for me to use while my car was being looked after but also ensured my car got worked on as quick as possible as he understood my schedule and cared about it. He went so far as to wish me good luck with an event that I needed the car to travel to....that's someone who really cares for the individual customer. I felt like Royalty and I will be returning to BMW Battersea with complete thanks to Josh!

A. H.

I’m really fussy about my car and how it’s looked after but I have to say it was top draw service from Josh. Called to check everything day before, offered a lift to and from the station and was able to also do my MOT which I was previously told Park Lane were booked up until May. All round great experience!

C. H.

The quality of customer service always received from Park Lane is one of the key reasons why I’ve enjoyed riding BMW motorcycles for so many years. With servicing, everything is done thoroughly and to the highest standard as specified by BMW, and you can be absolutely confident that when you pick up your bike it will be spot on. It ain’t cheap, but it’s the best., Take a bow, Cara and Robbie, and indeed all the team - thank you.

K.

I received excellent customer service from Battersea BMW. They sent me reminders as my recall appointment approached which I really appreciated. When I arrived to drop off my car the staff was very friendly and welcoming. The customer waiting area is very nice and comfortable. I was offered hot drinks and snacks while I waited. When I returned after the service was completed they had also don't a full vehicle health check and a they sent me a video of my vehicle while it was on the ramp. As I was leaving I was offered some bottles of water with the BMW logo which I thought was a nice little touch as a BMW loyal customer.. It's small things like this that really made my visit to Battersea BMW a very pleasant one. Now whenever my car needs a service or any repairs this the only garage I will take it to simply because of their professionalism and excellent customer service.

M. K.

Excellent service. This was my second time using them, and everything went as clockwork. They are not my local dealership, but use them after recommendation from a friend as my local dealer was extremely unhelpful regarding diagnostics.

A. W.

Having been to two other BMW dealers in the SE this is by far the best customer service I have received. Thank you Linda Hegarty for your help and keeping me informed on the progress of the repair.

a. a. (.

It was a really GREAT experience with Joshua. Very professional and considerate. Having driven MB all my life, changing to BMW was a bit nervous but the service I got from this young man convinced me it's gonna be a long motoring affair with BMW. Keep up the good work Josh, the sky is your staring point👌🙌🥂🍾

P. V.

I recently had a damaged tire and needed to have my BMW recovered and the issue fixed. The Team at BMW were exceptional. Within 25 minutes of calling the BMW service team, I had a driver at my door collecting the car (This is both on a Sunday morning during a Fuel Crisis). Linda at BMW Park Lane then arranged for a Courtesy Car to be delivered to me and ensured my car was fixed as soon as possible. There were issues with the supply of parts but Linda kept in contact and really went above and beyond to get me moving again. Everything felt seamless. I collected my car and not only was it fixed but was cleaned too. It was a level of service I was not expecting when there are so many issues going on. Thank you to everyone at BMW

G. C.

As always, I was looked after superbly by Cara and the team, keeping me up to date with the progress of my vehicle throughout the service process. I'd heartily recommend BMW Battersea for servicing, great communication and professional, friendly service.

M. W.

About 2 weeks ago I purchased an approved used car from BMW Stratstone Derby. However a tyre valve was faulty and as a result I had a slow leak on the right rear wheel. This caused the tyre pressure gauge monitor to go on consistently. Tyres and valves arent cover by warranty. However after I explained the situation to Chris Mallouppas the service manager he wanted to get this rectied ASAP. He called Stratstone BMW and told them about the situation. He also organised for the valve to be replaced within a couple of hours despite not having valves in stock. ( Managed to get a new one from Park Lane delivered ) He also got the team to wash my vehicle as part of their service. Fantastic service all round and Chris was a pleasure to deal with.

n.

Linda Hegarty (Service Consultant) was efficient, kind and professional throughout my dealings with her. She went above and beyond to ensure I was getting the best BMW / MINI assistance and advice. Highly recommend using BMW Battersea over a lot of the other service providers. I felt very welcomed upon arrival to collect my car by all members of staff I came across.

b. h.

I brought my bmw in as the sat was having failure. My aftersales rep was Joshua he kept me updated and got me a replacement vehicle while the repairs were done. I went to collect but there were issues with reset so they then provided another vehicle until the reset was complete. The service I received was beyond what I expected very happy

n. F.

Went there in October 2021 to get my motorbike serviced. From booking through to collection after repair i was assigned a service manager who tool care of all details. Cara made sure that everything went smoothly. Bike returned with service done,. Really liked to get a video update and walkthrough on the state of the repair by email. Felt very well being taken care of by the BMW team. Thank you! FYI, the place is a short walk from the new Battersea Power tube station. But BMW also offers a collection service from another station nearby.

N. F.

Cara and Robbie were great, sorted my bike out quickly as I was leaving to go abroad so needed a quick turn around. Cara kept me informed along the way and had the bike ready when I needed it. Great work!

P. H.

Very professional service, both from Mark and the technicians. Treated very courteously throughout by all staff, with Mark answering all my questions and queries. A delight to deal with, helpful and friendly too. Mark even went out of his way to return/drop-off my smartphone which was inadvertently left in the car, he alone gets 5* for that! It's the first time I've used BMW Battersea and I'll definitely be back again.

D. N.

Following a recent visit to BMW Battersea, I feel it only right to commend Linda Hegarty for her brilliant service. She dealt with my issue swiftly and made sure to make me feel very welcome when I went to collect the car. i can't recommend her and the team at BMW Battersea highly enough.

J. B.

As always, impeccable service by the whole team. Booked in for a service and to sort an issue with coolant leaking that ended up needing a larger fix. Shirin, the service advisor, was excellent. Kept me regularly updated throughout the process and got my car turned around in quicker timeframe than expected. Polite and professional, I wouldn’t go anywhere else.

O. M.

My BMW motorcycle went in for some warranty work, however, it took a few days to be assessed. On the flip side once it was assessed the process to fix the issue was super smooth and informative. Thankyou to Robbie and the team for the fast turnaround once the bike was inspected.

T. M.

Top quality customer service and servicing work at BMW Battersea for my motorbike. I was a very happy customer and will definitely be returning again. Special thanks to Cara Jones and Tony Carpenter.

R. C.

Extremely helpful and professional - also in my experience, Robbie and the team at Nine Elms have always made accommodations to deal with repairs/servicing in a quick manner despite being fully booked. Friendly and honest service with attention to detail - I've always been satisfied.

J. S.

Great Service from BMW Battersea! Overall very professional which is what you want when you're leaving you're bike with them. Loved the video sent through of the actual work being done on the bike. Mechanics seemed mature and professional! Robbie Masters liasoned with me. Great guy! Very helpful. Went out of his way to try and get the tyres I wanted and overall a nice guy! Went the extra mile to help. Thanks a lot! I definitely recommend! Your bike is in safe hands with them!

M. D.

Josh service has been amazing throughout, he called me before my appointment to remind and was accommodating when I was unable to attend at that time which he kindly changed for me. On arrival he was very welcoming and gave amazing customer service. BMW is lucky to have him.

s.

So I have owned BMW motorcycles for about 10 years and these guys have always provided timely and quality service and warranty work. Cara in particular is excellent. To be honest, there has been rather too much warranty work for a brand of this supposed quality, but on the positive side they recently fixed and replaced under warranty the engine mounts on my bike that had disintegrated (after only 2.5 years and 2500 miles) ... There was a delay in the obtaining the parts (blame BREXIT, the global supply chain crisis, or whatever you want right now) but they kept me informed and the bike was delivered back all cleaned and with the issue resolved.

A. M.

I went to Motorrad Battersea for the first time with my 2013 R1200 GS. From the beginning I found Robbie and Cara to be courteous friendly and informative. I found all staff to be pleasant and courteous even when dealing with less than courteous customers as I witnessed. I hired a scooter to get around on as was passed with that arrangement too. The bike is running well and I am glad went to Motorrad Battersea. I was very happy with the price I paid for a main dealer service and for that price will definitely return

E. B.

A little hiccup in communication before the service appointment was outweighed by excellent organization and communication during and after the service enagagement. Cara and Robbie were very helpful during the process with detailed and timely explanations of additional work that was required for my bike.

D. G.

HP4 Carbon to Battersea. I can't recommend these guys enough. Cara, Robbie and Tony the Master Technician always look after me. I'm a stickler for detail as I'm riding a 200+hp motorcycle on road and track - so it has to be right. One recommendation - book in advance - they've always got a waiting list. Normally it's frustrating but....it's because they''re good at what they do and we as customers value the service.

G. s.

I have a C400 scooter and get it serviced there yearly. Good service all ways offered a beverage if waiting. Mechanics do a good job. BMW is a premium brand so you do pay a premium price.

A. S. D.

For 12 years I've been coming here and getting all my vehicles maintained and on every visit nothing but the best customer service around. Mark & Shirin have been exceptional throughout the process from booking, dropping off and even collecting my car couple days late, as sometimes life can be busy, managing a business and balancing family life. Highly recommend the team here.

J. D.

Excellent service from Robbie Marsters quick and easy my bike was ready in no time kept me updated all the way though.

U. A.

I received a brilliant service whilst my car was in for its service and brake pad replacement. Shirin was brilliant as he kept me upto date the whole time and provided an amazing service. I also had a great experience last week with the bodyshop who replaced my rear bumper after my car was hit whilst parked, they did an amazing job.

S. B.

The staff are very friendly and helpful, especially Linda and Josh. Linda, made it very easy for me to book my car in for a service. She even tried to save me money for future annual services i.e. to get me the best cost effective deal. Josh at reception was very helpful and friendly, he even personally vacuumed my car for me. He made sure my car was washed. Even the staff at the gates were very courteous, welcoming and friendly. I felt that the level of customer service I received was exemplary, as was the service I received from BMW Park Lane, where I bought my car. I've have had very bad, unreliable and unfriendly services from Cooper BMW in both Croydon and Kingston where I was asked to pay a deposit to order my car, then at the last minute, Croydon let me down, and couldn't get me the car, I felt they had pulled the rug under me, so please be aware! When I purchased my car from Park Lane, they were very helpful and took time to take me through the controls etc, but I forgot some of the instructions and rang Kingston to see if they could help, but they refused, saying that I hadn't bought the car from them. The receptionist was rude and unfriendly. BMW Central office had to call them to get them to see me. When I went there, they were frosty and unwelcoming, though the guy who showed me the controls, was patient and helpful, however, I will never buy a car from BMW Croydon or Kingston unless the entire sales staff have changed or been retrained. They can certainly learn good customer service from BMW Park Lane and Battersea.

A. 2.

Great welcome from Simon as I entered, very friendly and Absolutely amazing service from Shirin, He was very bubbly, polite and courteous. He explained everything very well, offered me a coffee which I accepted and made sure I was comfortable providing me with Wifi access so I could get some work done. My car was ready in under 2 hours so I am super impressed. I will definitely be using BMW battersea again and would highly recommend them. Thank you all once again.

D. L.

I took my bike to Battersea BMW service. And I was under deadline to get the MOT done. Great bunch of people. Cara Jones did everything to get it all done and was super to deal with. BMW needs to promote her!!!! Thanks Cara.

B. F.

Took my mini to change the charging cable due to a fault. The team realised I was due a service next month and they managed to fit it in last minute. They were very quick and Shirin was exceptionally helpful and personable.

N. M.

Great service from BMW Battersea and in particular Robbie Masters who was a pleasure to deal with. From the initial booking to handling the drop-off and collection, Robbie did an excellent Job, a real credit to the organisation. Keep up the great work!

R. S.

I had a major mechanical issue and Shirin Shah sorted it all out with BMW perfectly and the car is back and all is resolved. Very impressive performance all round. Thank you.

B. B.

Thank you to all involved in a detailed health check and service of my GS 1250. I have tested motorbike straight after collection, on the journey London-Brighton-London just to confirm that everything is working like a dream! Best wishes. Mack Galus

S. P.

Always great service at BMW Battersea Motorrad. Robbie always greets you with a smile and a professional air. The quality of work is always high and the bike is cleaned and front and centre when I arrive ready to go. Thanks to Robbie and the whole team.

M. D.

Had my motorcycle first service, great customer service! Robbie was very helpful. It would be convenient if they were open weekends too.

J. M.

BMW Battersea and my service consultant, Mark Cresswell, were extremely diligent in managing my service requirements, and Mark provided me a plan which ended up saving me money as compared to the original service contract offered by the BMW car sales team when I purchased my X5.

S. H.

I'm very impressed by the level of services given by this dealership. My experience of other BMW dealers was generally disappointing so it was refreshing to have an experience that was positive from the time I rang in with the problem to the time I drove away.

H. C.

Booked in last minute but was able to complete the service. Shirin fully explained and estimated costs before I left so no surprises at the pick up. Well recommended

C. T. M.

Great customer service and attention to detail by Joshua J. Despite having the car in the garage for two days I was informed at all times of the status of my repair and everything was explained very clearly. Great service 👌🏻

N. H.

Excellent service from Robbie Masters at Battersea. Comms good. Pick up and drop off at time arranged. Bike sorted and shining like new (2016 bike)

A. B. L.

I took my F900 in for a 600 miles running in service. I was greeted by Robbie with a warm smile, handed my key to him and asked him where l could grab some food, Robbie was very helpful and told me all the eateries, he was very helpful and even looked after my helmet for me saved me carrying it around. Robbie was very knowledgeable about the bike and very enthusiastic about motorbikes. Such a joy coming into Battersea Park Lane with such a warm welcome from Robbie and the team. l changed my date for the bike to be serviced in such short notice, Cara changed the date without any problems at all. Great team work between Robbie and Cara. Great staff to have.

F. Y.

Woke up to find a puncture on the front Right wheel of my X3. Turned up at BMW Battersea at 7:30 am to see if they could help. I didn’t have an appointment or knew if they even had the correct tyre in stock. Warm welcome as I approached from Mike Coxon the Manager. Sharin on the front service desk just looked after everything. Darragh and Steve Kennedy got me a lift to work and by lunch time Sharin had called to say all done ready to collect. Car was cleaned and I was so happy with that level of service just had to let them know. Thank you guys top, top service 10 out of 10. Appreciate the way you all jumped in to help, fantastic service !

C. R.

Thank you to a young man named Robbie in bike service for helping me on the phone today. I had a query about my scrambler which he cleared up without needing to see my bike, exemplary service!

j. k.

Tony Carpenter and his technicians serviced my bike on Wednesday and as always did a highly professional job. The bike rides like new and Cara Jones made the whole experience a pleasure from drop off to collection I'll be back again and again.

L. S.

I recently brought my S1000XR in for its 18,000 mile service and rear disk replacement. The whole experience was a pleasure. Starting with the reception staff being welcoming and booking in my bike @ 7:15am, before they officially opened @7:30, so that I could still get to work on time. I was called before lunchtime to give me an update on the repair and advise me of some wear in my side stand, which they would replace under warranty. The team, lead by Matt Littlewood, put in a huge effort to return my bike exactly on time the next day so that I could pick it up on the way home from work @ 4:30. Throughout the service, I had use of a loan bike, GS F750, which was great fun and ideal for London traffic. Thank you to all concerned. Photos of my bike and loan bike below

M. P.

They dealt with the repair of my car very quickly and efficiently. A special mention to Linda Hegarty who understood the need for me to have my car for the weekend and did everything she could to ensure the repair was done as quick a possible. Very polite and well informed, a pleasure to deal with.

G. P.

Good Service. The lead time for a few engine bolts took one week, which it isn't great, but the staff did everything they could to facilitate the situation.

S. J.

Grant, and everybody else at BMW Battersea have been excellent. Thank you for your great service.

P. C.

I came back for another stellar service and was well looked after again by Shirin who remembered me from last time. He also went above and beyond on a request which I appreciated. Thanks! —— Super efficient service. Shirin Shah looked after me from scheduling the time of the service to handing me the keys back. He also did his best to work out the best service plan and method of payment, which was very helpful. Proximity to home and great service - what more can you ask for?

S. W.

Joshua provided very professional service and take good care of my car. Tried hard to open a crystalized AdBlue tank cap for me.

J. S.

Great service from Robbie Masters. He kept me informed and the bike was nice and clean after it’s service.

C. C.

Cara's help in getting the issues fixed on my motorbike were invaluable. Excellent service from start to finish.

Z. H. (.

Thanks to the gentleman at the Barriers and parts advisor Kumris Tunal for sorting me out emergency coolant for my car after closing hours. Exceptional service cheers guys.

M. W.

Happy with the service by the team at BMW. Was surprised at the warm hospitality and organised management of my service. Would definitely come back again. Shirin served me, very professional and great communication.

L. H.

I received amazing service from Robbie. he was very polite and welcoming when I dropped my bike off for its first service. All in all it was a great experience. would highly recommend.

K. K.

Great service experience from Mark. Very friendly and professional! Thank you

T. P.

Shirin's service was above excellent. Took care of me and my family. Appreciate everything done for me and the reassurance given. I'll be returning for any enquires I have only to this branch because of the customer service. 1000%.

H. A.

Shirin, Thank you for the service and having it ready the same day. The whole team is amazing and provided an excellent customer service.

A. G.

Robbie is doing an excellent job. Great communication and always flexible. Thanks for taking care of my R1250.

A. S.

Really impressed by the quality here. I had a strange noise coming from a near-new car. They dealt with it v fast, gave me lots of updates, and turned it round in time for me to go on holiday as I planned. The place also looks more like an Apple store than the usual oily garage

J. M.

Amazing service today from BMW Battersea and Shirin in particular. Scheduling was easy, drop off was smooth and Shirin explained everything perfectly and even called me as soon as the car was done so i could pick it up after an appt. Super job! Would definitely recommend it here. Thanks!

W. S.

Seamless experience from booking through to picking the car up! Grant Davis was particularly helpful in sorting out an issue with the car still being registered to the previous keeper in the BMW system. Grant amended the details in the system immediately and also informed me that the car still had a service pack attached to the original purchase which was transferred over to me. Great service!

T. R.

Great service from Robbie Masters in booking my bike in for annual service and MOT and managing the entire process. Robbie was on top of all the details and kept me up to date throughout.

E. N.

Great service from Mini Assist after I got a flat tyre on my way back from a 12 hour shift at work. My car was recovered within a couple hours and taken to Mini/BMW Battersea where I was contacted by Linda. She was kind and understanding, keeping me up to date on with everything along the way. Collecting my car after repair was a quick and covid safe procedure. Everyone was so helpful and I really appreciated the prompt and professional service. Thank you!

D. K.

Very smooth motorbike service experience, yet again, from Cara Jones and team at BMW Battersea!

D. D.

Linda was exceptionally helpful considering the circumstances, a clear example of going above and beyond. Customer service at this branch has been consistently impressive over the years. The whole team here really know what customer service is about! Would definitely recommend it here

S. S. S.

Positive encounters with all members of staff, from the moment you pull up to reception every person is polite and friendly. Special mention and thank you to Linda who made me very comfortable and answers all my questions promptly and clearly. Nice to see so many female members of staff making the experience more inclusive for me who normally gets intimidated in a usually male orientated industry. Keep up the great service!

H. P.

Had excellent service with Shirin and Paul today! Made an extra special effort to make sure I was dealt with quickly and efficiently as I'm a key worker and needed the car back same day. Thank you very much to the whole team! All very socially distanced as well which was great.

J. F.

Linda was so helpful and sorted out the problems I was having with my mini. Nothing was too much trouble and she was very helpful and responded to all my messages swifty.

O. A.

Shirin was extremely helpful and clear when I came in for a vehicle service. First class customer service from this branch and Shirin quickly helped resolve an ongoing vehicle issue.

C. K.

Couldn’t fault a single thing with using BMW Battersea, Very informative and kept up to date process by process, thank you Linda Hegarty!!

J. M.

Fantastic service. It was such a pleasure to be greeted by name and with a smile. Shirin made our visit a breeze and we felt very welcomed and taken care of. Thank you BMW!

A. G.

Excellent service from Shirin and Josh. Shirin organised my service - responded to my emails immediately - fitted me in to suit my working hours and couldn't have made it easier. Josh emailed me about some work that need to be done and everything was ready when I came for pick up. My only disappointment was that my car was not cleaned - I was surprised as all the other car cleaning companies are now open.

K. Y.

Bodyshop visit was great. Rosanna and Ryan were great. Thank you

V. P.

Despite a few issues along the way, Linda Hegarty was so wonderfully attentive and helpful in smoothing out any problems and getting the job done. I am ever so grateful and appreciate her fabulous service to manage the investigation and efficient return of my vehicle.

A. S.

I dropped my 1 series in for a service and had a great experience. The consultant working with me, Mark Cresswell, did a fantastic job of keeping me in the loop and explaining all the details. The service was completed on time and took ~ 1 day to be ready for pick up. I would not hesitate to send my car into this facility again and would ask for Mark specifically as his service was exemplary.

G. H.

5-star service delivered today at BMW Battersea. Shirin, Grant and team went above and beyond the quality of service I was expecting for a routine maintenance check. Highly recommend this location. Will be back. Eric

N. B.

Great service experienced today when in for a routine service of my BMW i8. The staff were friendly and courtious. I was greeted by a gentleman at the gate as i drove up and he welcomed me to BMW and explained how they would deal with my vehicle adapting to the COVID restrictions. The service advisers Abbie and Rhys were both very helpful and kept me informed whilst my car was being serviced. A great 5 star service expected and received at BMW Battersea today. A very plesant driver handed me my keys once the work was completed. Thanks to all.

B. C.

Official BMW Garage where I can get my motorcycle serviced. And it's right next door (200 metres away) from Two Tyres; the best motorcycle tyre shop in London.

J. P.

Shirin and Josh were amazing in dealing with maintenance check on my car. From the start, being greeted by every staff, to being shown where to go and receiving updates and responses on the car condition and when to pick it up - everything was professional and good: I couldn't be happier ! And with COVID regulation, they have everything sorted with hand sanitisers and protection inside the vehicle as well. Fantastic work!

M. M.

I took my BMW in for some repair work as i had windscreen washer clogged up with residue/limescale. Linda was dealing with my repair work and she got that sorted by just keeping it in for a day. Responded quick and I'm happy with the service I received. Will use this branch next time now👍thanks to shirin as his booked me in, very nice humble guy.

P. S.

Shirin was just fantastic dealing with the servicing of my car and kept me updated throughout. Many thanks.

R. Y.

Joshua Josiah-Rand best ever costomer service👌hey everyone BMW holders make sure u find Joshua there, and ur service will be top👌🙌

K. W.

Just wanted to say how easy and fast the service was today at BMW Battersea. I was welcomed by Shirin who was helped me with my service plan so I have a peace of mind for future servicing. I will definitely recommend Shirin as he was friendly and professional.

J. B.

Was very happy with my recent visit to BMW (Park Lane) Battersea. Everything was very smooth: arrived, shown to parking space, handed keys over, signed documents and left. I was called later that day saying the work had been finished and the car was ready to be collected. I was happy to find the car nice and clean and ready to go when I got there. Could not fault them. Thank you.

D. N.

Good and efficient service overall. Welcomed by a very professional and polite young man called Josh. Great service from Service consultant Robbie. 5 stars

A. N.

I took my car in for a service today and was very impressed with BMW Battersea's service. From the moment I dropped off the car, Shirin kept me updated and went the extra mile. It made my (less than) 90 minute wait a very positive experience, the service was seamless. Can definitely recommend BMW Battersea.

A.

Took my mini for it MOT today. excellent customer server especially during the Covid pandemic. Many thanks to Shirin who dealt with me today. He was amazing, had great communication, very friendly and very efficient. Will be taking my car back for it’s next service there and would defiantly recommend for all you Mini owners.

C. G.

Good service and well organized at arrival when dropping car for service. I was surprised by the price : 350gbp only for oil + filter change and an all car’ check. They sent a video to show few points but still found itquite expensive.

A. O.

After we had a car accident, Linda at BMW Battersea was so helpful in ensuring our car was back on the road safely and promptly. Linda was very empathetic to our situation and this was greatly appreciated at a difficult time. Our car was fixed really quickly and Linda even arranged for it to be cleaned for us. A great service ! Thank you

J. W.

I always know my bike is in safe and caring hands when I take it into the BMW Battersea garage. Matthew and Cara are always extremely kind, friendly, honest, knowledgeable, professional and provide the best customer service possible. Tony in the garage is excellent too. He is always happy to make time to talk through any technical questions I have about my bike and Matthew is also happy to move things around to accommodate my timings, which makes the whole customer experience a pleasure. Cara and Matthew keep me updated with the latest developments so I know exactly what is going on at any given moment - this definitely puts my mind at rest. I see them doing the same for other customers too. I can't thank the staff at BMW enough or how well they look after me and my bike!!

C. W.

Really appreciated Shirin’s flexibility in arranging an early drop-off for my car to be service and to Josh and the team for completing work so efficiently - the car was ready to pick up later the same morning. It was also good to see PPE being used in the car to protect the steering wheel and seat.

d. c. g.

Great service from Joshua Josiah-Rand, thanks very much.

L. M.

Shirin was extremely helpful, the whole service was very easy and professional. Many thanks!

S. C. J.

Service was excellent. Shirin and Josh were professional and exceeded my expectations. I was welcomed by Shirin who was prompt to book my car in for the service. Josh followed up to provide an update with an accurate time frame of the service and went the extra mile by ensuring I could collect it at the earliest time. Hygiene standards were also excellent and all staff took exceptional precautions in line with Covid guidelines.

F. K.

After my car got flooded it was taken to Bmw Parklane, which is not my local dealer. Linda Hergarty took care of my service booking & whilst the car was in the Workshop for over a week I was given a daily update on what was going on, which was quite impressive. This is the first time I have used Bmw parklane and I should say I was impressed with the service I got. I have been a bmw owner and using Bmw dealer services for over 10 years and have never received such great service. Linda has shown great customer service & this shows that it’s not always about the money but communicating well with the client. Thank you for the great service

S. K.

Great experience. They did exactly what I asked. Things were done on time. Mark was constantly in contact with me for the updates. Shirin was kind enough to show me all the service indicator updates in the car.

S. M.

Top people here at BMW. Well done to Shirin, kept me updated on my car

D. S.

Good value service, a better shuttle service would definitely take this up a few stars in my mind. Based on the location it can be a bit of a drag to get to if one only has 1 car. Joshua did a great job however with additional information and followups as specified..

D. B.

Fantastic service from Shirin at BMW today. Great communication throughout.

N. P.

excellent service from BMW Park lane Robbie dealt with my query quickly and efficiently wouldn't hesitate to use them again

M. A.

The best experience with Motorrad Battersea ever! I had previous experiences with Motorrad in Saint Etienne & Lyon (France), Ancona (Italy) and Split (Croatia) all were very good but this one was just excellent! Friendly accommodating staff, very professional, helpful, pick up and delivery service for free. Amazing experience, thank you Matt, Cara, Robbie and the whole team! Couldn't ask for better!

S.

Straight forward recall, but I have to say great customer service from Shirin

J. A.

Excellent service from Shirin and Joshua. Its a very different experience going to BMW Battersea, they are so welcoming and professional which can be quite rare these days. Makes you proud to be a BMW owner.

E. B.

1st time taking my car into BMW Park Lane Battersea, excellent Covid measures so felt really safe, the MOT booking was made a few weeks earlier which was understandable and expected, very well timed drop off slot with clear and easy directions given as to where to park, lots of space too, important if you have a bigger vehicle as some dealerships the parking is horrendous, not here. Had a phone call from Mark at approx 3.15pm giving me an update as to what was required parts wise and an honest appraisal for which I am extremely happy about, mentioned some other potential issues and got another call back from Mark approx 10 mins later addressing those concerns having spoken to the workshop technicians, my cherished 6 series being an older car would be ready to be picked up the next day. I will definitely be coming back here for sure, 10/10 many thanks again. Customer service from what you would expect from a premier brand, regardless of if you drove an older vehicle. My one regret is that I wished I had the opportunity to use Park Lane Battersea earlier for mechanical work, My regular dealership in Hampshire were also very very good, but out of reach due to lockdown restrictions, I have also used the parts department for years who were also excellent and nothing being too much trouble even for small bits and pieces. Thanks again.

M. A.

I had an appointment at this branch and was taken care of by Joshua. Friendly and professional communication with me throughout the process and was on hand to answer any queries I had.

A. B.

So far, this is by far the best service i have ever received from BMW. Not because it was a seamless transaction, but because the adviser i had went above and beyond to ensure that things were put right. Andy from (Battersea BMW)inherited my problem, took ownership of it and resolved it for me , all on his last day before his annual leave. Based on the service i received, i will make the journey to Battersea every time i need something from BMW even though there are two other dealerships closer to me.

F. W.

Great service delivered quickly. Shirin runs a tight ship and is highly efficient and reliable. He is also a pleasure to interact with

A. R.

Had my bike serviced a couple times already. The staff is very professional and attentive, and they explain issues clearly. They have not done any work before confirming with me the cost, including the investigations. There was a broken mirror during the course of one of the repairs, but the staff was prompt in pursuing customer assistance to pay for it. It may be more expensive than a local garage, but I 100% recommend for the peace of mind that your bmw bike is on good hands.

G. P.

Extremely happy and satisfied with the excellent service from BMW. First time owning a BMW for me and what a pleasant and helpful service from start to finish. Mark was absolutely amazing!! He kept me fully informed about the servicing and then the repairs were carried out very efficiently as well. He arranged for me to have a courtesy car while mine was being serviced and repaired which made my life so much easier. As it was the summer holidays I had to have my children with me when dropping off and picking up my car and Mark was so understanding of my situation. He completely met all of my needs and exceeded my expectations ten fold. Fantastic experience and perfect customer service. Mark is an asset to the team here!!!

K. G.

Shirin was very helpful with all my questions about tires and rims. Service was efficient and friendly!

T. K.

I would like to thank Mark Cresswell for all his help and assistance. He was so professional and understanding that he went further than just giving a service. He was so phenomenal and his assistance is beyond exceptional. I would recommend friends and family to come see Mark if they need the best BMW service provided by Battersea. Sharon & Thabani RX65YMJ.

m. a. S.

Great customer service from Robbie! Very responsive and he kept me informed about the running in service on the GS. Well done mate!

H. L.

All i can say is excellent service. Top guy Shirin always smiling

D. A. S.

I had a flat tyre in my new car and so was apprehensive to let it be taken in for repair having read some of the reviews here. Seems like I was mistaken as the service provided by Linda Hegarty was exemplary. She kept in touch throughout the day to update me and was extremely kind and friendly when I arrived to pick it up. This is the place to send your car when you need it repaired!

A. H.

Amazing service ! From everyone , from the very first phone call to collecting the car after the service !! My service advisor was Josh , 5 stars! About a 1000 times better than Bmw Cooper Croydon / Bmw Berry Croydon. ( not exaggerating)

G. B.

Honestly just a great team - Mark and Josh couldn’t be more helpful - car serviced checked MOTd cleaned and back on the road - first class

P. D.

I had a punctured tire on my X5 and Linda was very helpful to sort it out in a timely and cost efficient manner. Great service all around.

J. Z.

Linda was absolutely fantastic. The best service I have received during my entire BMW experience so far. Highly recommend dealing with Linda if you take your car in to be serviced - fab customer service

J. L.

Very professional and fast check in by robbie masters when I arrived.service was done well within the time stated.well done and keep up the excellent service.

T. P.

First class service in responding to and resolving a central locking issue on my RT1200SL. Very quick turn around, good communication and a superb team that picked the bike uo and dropped it off. I have been a customer with both car and bike for 10 years. I have never had a poor experience.

C.

I wanted to share my amazing after service experience. I had a great car service some months ago with no issue. Everyone was very kind and they gave me a great experience. What amazed me though is that 4 months after the service I asked for a copy of my service as i had to return my lease car. And although i asked for it last minute (literaly 5 minutes before their closing time, with the car being returned the next morning), Linda H., not just made sure to find it early in teh morning, but I had it in my email at 8:44 am, on time so my inspector was able to tick i had the service copy when returning the copy!!!!! I have no words to thank Linda, as she went aboev and beyond for something I was completely responsible for leaving at the very last minute!!!! Thank you BMW and Linda for all your help!

A. C.

A tyre puncture on the eve of a short country break following the last minute cancellation of a holiday abroad... it really was the last straw! Disappointment for the family loomed over cancellation of the short break but BMW Battersea saved the day. The car tyre was replaced and a 50 point check performed before we set off for a couple of days away from London. Linda Hegarty was outstanding in her kindness and professional handling of the urgent service that morning, and kept me calm and reassured while I waited. Thank you Linda and thank you BMW Battersea!

c. b.

I like BMW! Prompt efficient service and the price was OK. The Car was returned nice and clean. Some of the staff can be offcious driving petty rules. I certainly recommend them without hesitation.

M. A.

A big thanks to Shirin and Josh for sorting out my MOT today. Excellent service.

S. A.

Thank you Josh at Battersea for the amazing service. All sorted in a timely manner.

M.

Updating the review Back on the 25th of March for a service, we are no longer in the catchment area but still come to BMW Battersea for the Great Customer Service and warm welcome we receive from Grant and all the team. They also love dogs at this branch :") Thank you. Just wanted to say a big thank you to Grant and team for doing such a good job on the car, great customer service 5* and thank you for making Ricky the Boston so welcome. Stay Safe.

H. B.

Shirin Shah has been very helpful from the start. Very professional and keeping me updated as the car was being serviced. Great customer service and the bill turned out slightly cheaper as well! 👍 Will definitely come back next time my car needs some TLC! Many thanks

N. L.

Speedy service of my car in less than 24 hours! Impressed with friendly staff who take COVID very seriously at this service centre wiping down everything. Grant is very knowledgeable and efficient! Can't ask for anything more!

I. I.

Thank you for resolving what was a difficult set of circumstances, which were also not entirely under your control. I very much appreciated your initial phone call which set the right tone, and your subsequent communications where you kept me accurately informed on every step of the work being done. Thank you for taking such good care of my bike. I always had the bike serviced with you, bought from new through your dealership, where I always had a great experience. Thank you for redressing this bump on the road and looking forward to many more years of service. Many thanks, Ioannis

F. C.

Excellent service ftom Mark. A special to Shirin who was brilliant in guiding custoner in and out safely. I hope the management see what a great enployee they have.

R. B.

Great service from Joshua Josiah-Rand and the team at BMW Battersea. Very efficient, professional and friendly service. Felt very looked after. Confident a great job done. Well done team. Much appreciated, Ruth

F. V.

Could not be happier with the high quality of service from Shirin and his colleagues. A professional and seamless process where I was kept informed at each stage and made to feel welcome and comfortable. There is a friendly ambience throughout the premises. Highly recommended to all BMW owners!

J. A.

Excellent service from Shirin and Joshua. Its a very different experience going to BMW Battersea, they are so welcoming and professional which can be quite rare these days. Makes you proud to be a BMW owner.

v. c.

Turned up early and was greeted by Shirin. Excellent service. Great team here.

X. P.

SHIRIN did a fantastic job. Thanks!

A. S.

I dropped my 1 series in for a service and had a great experience. The consultant working with me, Mark Cresswell, did a fantastic job of keeping me in the loop and explaining all the details. …

S. Y.

Thank you Shirin. Excellent service

T. R.

Well done to mark and shirin. Fantastic service

N. S.

Great service, particularly from Shirin. Thank you. X

A. C.

A tyre puncture on the eve of a short country break following the last minute cancellation of a holiday abroad... it really was the last straw! Disappointment for the family loomed over cancellation of the short break but BMW Battersea …

M. D.

Top service from Cara. Thanks

A. O.

After we had a car accident, Linda at BMW Battersea was so helpful in ensuring our car was back on the road safely and promptly. Linda was very empathetic to our situation and this was greatly appreciated at a difficult time. Our car was …

P. P.

100% excellent service. Mark was too good.Enough respect to him. Helped me fix the car. Love this guy

P. O.

Great service from Robbie, last year went elsewhere to get my motorbike serviced and found the experience lacking, so I went back this year and wasn't disappointed!

D. S.

Extremely happy with the service I received Robbie Masters and BMW. I have just bought a second hand bike (not through BMW), so wanted to get it checked out. BMW checked it out and as there were no faults, there was no charge. The service consultant, Robbie Masters, couldn't have been more helpful or hands on. He called me and kept me up to date at every stage. What really impressed me is the little things. They set the clock to the right time (I had been too lazy to do it), they filled it with petrol as they took it for quite a ride to test it, and they gave it a wash. These three things to my mind were above and beyond. Thank you very much Robbie and BMW.

M. N.

Very good service from the Motorrad Department. Robbie Masters, professional and helpful. Particularly, Robbie went out of the way to help solve issues caused by a poor supplier under BMW recovery services. It was very much appreciated. As for the web of issues under BMW recovery services - that's a different department - the jury is still out on that one.

D. B.

I've been visiting this centre and the one previously on Nine Elms since 2017 and I can say that I'm always happy with the service. I have always been treated well with acknowledgement from the guys at the drop off point to the receptionists and the service consultants. The team always keep me to date on developments when my car is being serviced and I have yet to have any cost surprises which many garages are known for. In particular, Shirin Shah has been a great help in that time and even yesterday with fast, thorough and efficient processing and I felt more like a friend than a customer with a numberplate. He's got great energy in the service centre. See you in November for my MOT!

B. m.

Shirin did a fab job from start to finish and delivered on time!!

E. H.

Shirin and Paul. Thanks so much for a great service from start to finish! Very smooth, with regular calls for updates throughout. Thanks again! Emily

x. z.

The service I received from Rhys Still and his team at Battersea for my recent BMW M3 service was far superior to the service I've received at other BMW service centres. The service at Battersea is on a completely different level to anything I've experienced from BMW elsewhere. Instead of ridiculous wait times, unfriendly service consultants and a reactive service I've received at other service centres, at Battersea I was given consistently superb and proactive service. My car had to be left at the centre for a few days due to parts which needed to be shipped from Germany. However, Rhys exceeded my expectations, ensured that I was updated continually and then finally checked in with me again when I collected the car. Despite the Battersea garage being an extra 9 miles drive for me compared to Croydon, I will not be returning to Croydon again due to the terrible service I've received there. Every aspect of the customer experience was superb at Battersea.

H. f. C.

Shirin Shah was enthusiastic, attentive and proactive. Shirin kept me aware of everything as it progressed having dropped my BMW in for a service. The premises are run brilliantly from arrival to exit. A very pleasant experience.

P. C.

Absolutely brilliant service from Robbie and the motoraad team 5 stars highly recommended bike feels like new and a loan bike for convenience

S. C.

I would like to thank Mark Cresswell for all his help amd assistance. He was so professional and understanding that he went further than just giving a service. He was so phenomenal and his assistance is beyond exceptional. I would recommend friends and family to come see Mark if they need the best BMW service provided by Battersea. RX65YMJ SHARON & THABANI

J. T.

Excellent service, my car needed some repairs done gear box and brake pads. Chris sorted out all the logistics courtesy car ready and waiting to go. He kept me well informed with regular updates , finally got my car back today, it looks amazing, so clean. Keep smiling Chris and the lovely ladies in reception. All the best

C. P.

Shirin and Mark were fantastic and so helpful in accommodating my need to drop off my car at a particular time. Fantastic service from start to finish.

M. H.

Mark Cresswell is absolutely brilliant with his great customer service skills! 1) Good communication skills to start with; 2) Price is not cheap but was within my expectation as this is BMW/MINI Park Lane main flagship service dealer we are talking about. The rest of the BMW/MINI dealers are mainly just franchisees; 3) By inserting your fob into their computer system, they can tell you what is due and not due for service/repairs (if any) This is not something that the average "cowboy garages" can easily have access to. At least I know that my car is in good condition for now I definitely will recommend their services to my colleagues, friends and families. For my 6 year old daughter, at least to save up for her to buy a BMW/MINI electrical car by 2030!!

J. P.

I would like to thank Linda Hegarty for her amazing service she provided me whilst my car was undergoing tests and battling out with the Insurance. Linda was extremely thorough and always replied or rung me daily to update me on the situation. It makes such a difference to customer service when the person you are dealing with is simply friendly and genuinely cares about your situation. Once again thank you Linda for helping me so much.

R. F. (.

Had a service on an X5 and the rear tyres were reported to myself as being illegal. Shirin gave a great report on the car and made sure the items were addressed. Now I can drive safe and sound. Well done team Battesea.

h. h.

Had a wonderful experience at Battersea when I took my car in for repair and service. Mark Cresswell was incredibly helpful and patient and he was honest about what was necessary and what could wait - advice I really appreciated. I was kept informed of the progress and the car was ready when i was promised. All this and a fab cup of tea! Thanks for all your help Mark and the team

G. P.

A big thank you to BMW Battersea and especially to my service manager Mark Cresswell for making my BMW ownership a smooth and enjoyable experience. A superb service on my recent visit as always. Been with you (Battersea and Nine Elms) for over 10 years now. Great PPE

W. W.

Great service from this garage. I brought my car in for a service and was pleasantly surprised that there was space to work and good wifi along with comfy chairs, a nice coffee machine and snacks. Staff were professional. I also had a random follow-up issue with my i3 and Linda was really great at keeping me informed of the progress of the repair and helped me to arrange a courtesy car through BMW Assist. Recommended.

J. M. C.

My S1000R had some warranty work recently and from the outset, the service from BMW Battersea was exemplary. Having been advised from BMW Emergency Services (usually excellent service too, I'm hastened to add) that the branch was open on a Bank holiday Friday, only to find it closed, Simon the security guard was very understanding, professional and efficient and took charge of my bike keeping it secure for the tech team on the following Tuesday. Tony, the Master Technician, explained the process and kept me informed at all times. Great communication and customer care. Thank you Simon and Tony: fantastic ambassadors for the brand.

A. v. M.

Recently bought a used BMW, brought it for a checkup at BMW parklane to see if there were any upcoming repairs. First impressions were good with covid 19 measures in place throughout. The mechanic called me to discuss options and I was most impressed with his advice for upcoming works yet not trying to do them prematurely! Likewise the checkup was very affordable and give me confidence I bought a good car. Definitely will bring my car back here for future maintenance

P. F.

I would like to thanks Linda Hegarty for all her supports and kindness. She always replied my calls and emails very quickly with nice smiles. With technical updates throughout the process, I am very happy what she has done and made everything easier for me to solve the issues with my car. She deserves the best.

J. M.

Great service as always. Had a puncture and with minimal stress these guys got me in and took care of it. Paul (Palmer) was efficient, professional and makes the experience easy and enjoyable. Good coffee too.

L. A.

Great first impression with PPE precautions. Was greeted by Shirin who was very freindly. Abby then looked after the vehicle and gave great advice. Great team work. Will return back here in the future.

M. W.

Excellent Service. I had booked my X5 in for servicing, having had a poor experience with another dealer. The service I received at Battersea was excellent and has restored my faith in BMW. Everyone I dealt with was excellent, from the professional greeting when parking and entering service reception, the very efficient booking in process and the loan car that they had arranged for me. A particular thank you to Mark Cresswell, who did a great job and couldn’t have been more helpful.

D. M.

Poped into BMW Battersea for my car to be serviced As always the service was great. I would recommend that you ask for Shirin as his customer service was absolute quality and made every effort to make sure that I had a great experience!

A. O.

During lockdown, BMW Battersea implemented time slots for dropping off my car and instead of a face to face briefing of requirements. I was called and the service requirements confirmed via a phone call. The service and MOT was completed in a timely manner and the car cleaned (on the outside only) and presented back to me at a safe distance. A very covid-19 secure service.

J. C. -. R.

Shirin was excellent. Polite, friendly and on top of all that had excellent knowledge of all things BMW. He help speed my vehicle repair along so that I could be back in it as soon as possible.

N. A.

I have never left a review on anything but this one is truly deserved. my car was recovered and brang in for a recall my consultant lynda was truly a pleasure to speak too i was made to feel completely at ease, Great Professionalism, expertise and excellent service by this lovely lady she made the entire process comfortable and a pleasant experience from start to end kept me updated and had my car back in a day. Initially I thought the battersea parkane was the closest to home turns out it was not(my mistake) but because of this lovely women's customer service I will most definitely be returning to this branch. Lynda is a great representation of the kind of service you would expect of BMW!

M. P.

Well done To shirin. Excellent service

R. B.

Great service from Joshua Josiah-Rand and the team at BMW Battersea. Very efficient, professional and friendly service. Felt very looked after. Confident a great job done. Well done team. Much appreciated, Ruth

l. a. h. M.

Top guy Shirin gave excellent service

n. r.

Thanks to Shirin and the team. Great coffee and people always happy

d.

Thank you Josh and Robbie. Great service 5 stars.

W. n.

Thank you Shirin, got me in quickly for my Mini service

N. L.

Speedy service of my car in less than 24 hours! Impressed with friendly staff who take COVID very seriously at this service centre wiping down everything. Grant is very knowledgeable and efficient! Can't ask for anything more!

R. B.

Great while you wait service. Thank you Shirin

W. C.

Abby Strawson was brilliant on my recent visits for service and warranty work, thanks again Abby and a big thank you for going above and beyond

C. C.

Well done to shirin. Great service

V. P.

Absolutely fantastic customer service received at BMW Battersea. Special thanks to Abby who was such a star and assisted me with great care and professionalism. I always receive great service at BMW Battersea and will most definitely recommend.

r. n.

I have used BMW Battersea, for at least 10 years, with varying experiences, but today's service and MOT, carried out on my bike was handled proficiently and I would say, on this occasion, good value for money. I was very happy with the professional handling of the service, managed by Robbie Masters, who was very attentive and professional, keeping me up to date with their progress.

R. A. R.

Quick and efficient service. I was clearly informed about what they did and what needed to be done. Full transparency. I was also given a video of my car service, which I appreciated. Shirin Shah was particularly helpful. I'd recommend service here and would send my car again if I had to.

K.

Shirin always makes me feel welcome and keeps me updated as work progresses. Prices are obviously higher than a local garage, but the guys in their workshop have done a great job of diagnosing and fixing my issues first time round. Rather than charging me for an (expensive) replacement part, they were able to reprogram the existing one which fixed my issue at no extra cost. They also wash and vacuum your car before returning it which is a nice touch.

H. D.

On a snowy day in February I arrive early for my service. A whole hour early before they open in the morning. The security guard comes over with a smile on his face, gets me parked up, ushers me inside into the warm and lets me loose on the coffee machine. I’m already thinking, what great customer care when the call me forward to check me in! Later that day with the service completed, works undertaken and a shiny mini waiting for me I return and I’m greeted again with a smile. Happy staff, happy customer and a happy car 😊

K. G.

I attended today to complete a service of my car, the staff at reception were friendly and attentive. My service was managed by Shirin and Chris. They even managed to get my car MOT as I had no idea it had ran out which was an absolute life saver! Shirin was kind enough to even book my next service appointment in May. I’d definitely recommend this service centre the customer service was 10/10!

I. (.

Service here is quick and proffessional. Shirin and John were absolutely amazing and looked after me making sure all my questions were answered (I had a lot😅). Customer service at it's finest!

L. A.

I'd like to say a big thank you to Chris for providing me with a first class service. It's been a difficult time for us all and Chris went the extra mile to make my custom feel very much welcomed. Top man!

a. e.

My car service was handled by service consultant Linda who was amazing every step of the way. Kept me updated on a regular basis on how service was going and went the extra mile to resolve an issue for me. Thank you

A. I.

Excellent service here at Battersea. Great PPE protection of the car. Well done to Shirin. Top service

M. N.

Very good service from the Motorrad Department. Robbie Masters, professional and helpful. Particularly, Robbie went out of the way to help solve issues caused by a poor supplier under BMW recovery services. It was very much appreciated. …

j. o.

Mark and shirin were excellent. These guys are 5 stars and more.

R. B.

Amazing service and very kind personnel! Thank you to Mark Shirin

M. A.

Top service here, well done Shirin

M. E.

Shirin thank you for sorting out my service book

R. B.

I was totally stuck for a car this week when I discovered my X3 had a nail in the tyre. I tried to take it to kwik fit but they were ‘too busy’. BMW Park Lane Battersea couldn’t have been more helpful. Not only did they come and collect the car from my house and drop off a 420 msport for my meeting the next day at 10pm at night, but Linda in servicing was amazing. She sorted out the new tyre so quickly despite needing to chase lease company authorisations and it not being a normal process. On top of that, washed and valeted my car ready for the bank holiday weekend. I left kwik fit so annoyed but Linda totally looked after me, keeping me updated with what was happening throughout. We need more Linda’s in the world! Thank you so much Linda & BMW.

M. G.

Thanks to shirin. Recall all done

A.

Took my mini for it MOT today. excellent customer server especially during the Covid pandemic. Many thanks to Shirin who dealt with me today. He was amazing, had great communication, very friendly and very efficient. …

A. H.

Amazing service ! From everyone , from the very first phone call to collecting the car after the service !! …

T.

Excellent service here. Well done yo shirin and josh

F. T.

Extremely pleased with service from BMW Battersea. Have been looked after by Shirin on two occasions now and he is always very professional, helpful and courteous from start to finish. A credit to the company. Car was ready and waiting for me and the shuttle service is really excellent.

G. A.

Had a great experience at BMW Battersea, Chris promptly investigated the issue and kept me up to date with the repair process. He was really understanding and made sure I had a lift to the station to get to work on time. I picked up the car in a few days, all clean and ready to go!

N. A.

Have only had a positive experiences getting parts and having my Countryman serviced here. Grant and Mark got me in on short notice and got the car back in no time. Highly recommended.

S. K.

Exceptional service from Linda. The fault with the car was very rare making it difficult to identify, however once found, the fault was resolved on the same day. We were kept informed on how things were progressing throughout. Would strongly recommend this service centre, and Linda in particular!

A. k.

A big thanks to the Battersea team Especially SHIRIN SHAH , I had a wonderful experience. I took my car in for a break fluid service service. Shirin was so helpful he kept me informed of the progress of the car also went the extra mile to advise on an oil service which would have been due a few months down the road. He also realised i needed a new light fitting replaced which got covered by my warranty . Let me also mention a shuttle is arranged from and to the station for you. My car was read at the time they said it would be. I am really grateful for this five star service . Honestly this is the best BMW service this side of the river if not London. I am definitely staying here

t. b.

Very helpful and and pleasant welcome from Robbie. You guys went the extra mile and cleaned my bike while carrying out an MOT. This is the kind of service the deserves and builds loyalty

A. T.

Good service, Robie is the man.

S. C.

Mark helped with the service of my BMW yesterday. He explained my options clearly and that helped me to make an informed decision. Most grateful for the level of support offered. Thank you.

J. W.

My mini cooper went in for a full service. The process was swift and hassle-free. The moment I arrived to drop my car off they were expecting me. They've changed how things run to accommodate for covid 19, that being introducing - the time appointed slots to minimise customers to follow the social distancing rules. I couldn't have been happier because I was taking care of from the first call to the moment I drove away. I can't recommend Shirin from customer service enough. He was friendly, knowledgeable, and considerate to help me to leave with an experience I won't forget. 5 Stars!

A. Y.

Thank you to Shirin. More than 5 stars as my tyres needed changing and he helped me so much.

T. B.

Smart and professional maintenance for BMW bikes. But a long queue to get an appointment right now.

N. P.

Great service and 100% reliable. Grant looked after my new X5 and gave me full confidence everything had been brought up to standard. Also worked around my schedule and got my serviced car ready to roll before the weekend.

L. A.

Great experience as always. Shirin & Abby great staff always make me feel welcome and let me know the latest deals with services and always look forward to coming here as I know the service I get is perfect ! Leah.

M. D. G.

First class service from Linda. Thank you for looking after me and getting my vehicle sorted. Professional, friendly and always keeping me in the loop, best experience from any London based dealer so far & will be my local branch moving forward. Thank you!

A. S.

Just brought my mini for first service. Was warmly greeted and the process for registering was very smooth. Needed help to connect my new iPhone n one of the gentleman did it for me and also taught how to do it. Excellent coffee and cookies. Great service and comfortable place to wait while the car is serviced. Well done Mini and keep it up.

R. T.

This review pertains to the BMW Motorrad service and parts; no idea about the car operation. I normally despise dealer service but this place is an exception. It’s not cheap, but the work is quality and the parts desk is knowledgable and helpful. I’ve been coming here for stuff I cannot do myself for over 10 years. Not one complaint.

A. M.

Took my car in for an MOT last week, great price and great service as always from Shirin. No waiting time to drop the car off or collect. Car was washed and hovered to a high condition. Would recommend and use again. Anuj. Great service

R. O.

Very professional and official service. I’ve been served by Shirin. He’s been absolutely amazing. Car was in tip top condition after the service. After I dropped my car to the garage I was offered a lift to tube station which is a very nice touch.

A. S.

Shaheen gave us with a 5 star plus service! I am very happy customer.

G. W.

From start to finish Mark Craswell, Service Consultant was very diligent and affable throughout my wife's Mini's servicing requirement. From the very friendly man picking up her car from our house, the customer service throughout the servicing and to dropping the vehicle back to our house the process was seamless and very efficient! Big thank you to Mark and his team, as always!

E. D.

This is my go to place for service and repair to my amazing school run friendly Mini. Amazing knowledgeable and helpful people. I deal with Paul Palmer and he is always available and nothing is too much to ask. They will continue to get my custom and I will be coming back here as soon as I am due to upgrade my Mini Highly recommended

c.

Shirin, has been wonderful from beginning to the end. A very personal service and he recognised that I needed my car back the same day and made it happen! Thank you

S. U.

I was booked for an oil service this morning 90 min slot. Everything was spot on was seen by Shirin Shah very lovely warm welcoming and informative. Helped me with wifi code gave me regular updates on progress of car. Overall manner with all the customers and his customer service is A* Really Really impressed. Great team here.

C. M.

BMW Battersea provided me with excellent service, kept me informed on the progress of servicing my motorbike and did an excellent job. The service centre itself is well laid out with coffee, magazines and lots of seating. Special mention for Tim Newman who was great from start to finish.

G. K.

In these difficult times the service level here at BMW is still very high. Positive people and ensuring PPE is on high agenda. Thank you Shirin and Josh

s. P.

I had to have my bmw repaired while it was still under warranty. Linda dealt with me and was brilliant keeping me updated every step of the way. Everybody at the garage was helpful and efficient.

N. L.

Punctured tyre and Shirin and Paul sorted this in a super efficient, timely and convenient manner to get me on my way! Can't say enough good things about the BMW service team at Battersea! Thank you!

A. M.

Great Experience. Car was fixed and serviced within 48 Hours. I kept getting regular updates as well from my service advisor Shirin Shah. Great guy. Looked after my car as it was his own. Thanks again.

C. C.

Having bought the BMW from a company in Enfield whose customer service can only be described as diabolical my expectations were pretty low when I drove it in to BMW Battersea. However every part of the process was 5*. From how they treat you when you enter to how efficient they are at dealing with your issue. Personally I dealt with Mark Cresswell who in a very limited window enabled me to get my car in, repair it, help me with a replacement car and get the car back to me all seamlessly. Would highly recommend him and BMW

J. “. S.

I would too make everyone aware that this service hub at Battersea is fantastic, I had an issue with my BMW M4 and the service consultant Linda Hegarty was absolutely fantastic. I’ve dealt with Linda on more than one occasion and she has been faultless and gone far and beyond of what I would expect,she is a credit to BMW Battersea and in my opinion a key cog to the business.The rest of the staff are very polite and welcoming I’ve always been greeted with Oliver and she has welcomed me with open warms and been extremely professional in person and over the phone. Your BMW will be in safe hands 5 STARS

N. T.

Had an issue with my non UK registered car. Whilst I had a terrible experience with another garage located in North London (have contacted BMW customer services the matter) those guys were incredible. I think our guy was Called Shari. Super efficient, managed to have it all sorted within 6 hours. Top service!

A. O.

Excellent service here at Mini. Thank you to Mark and Shirin. Also kept the ppe car seat to keep the dog hair off the seat.

D. H.

Steve from park lane very good service Head down there ASAP

H. S.

My car annoyingly had to be recalled. Dealt with a lovely guy called Shirin Shah who was outstanding. Very friendly. Can’t thank him enough for all his help. This guy was excellent

A. T.

Linda Hegarty at BMW park lane gave me one of the best customer service experiences I have experienced at any customer centred centre. An asset to the company. Made the entire process as smooth as possible and helped facilitate the process seamlessly when there were some issues along the way. A lovely professional and wonderful human being.

M. J. D.

The guys at Battersea ate brilliant. Highly responsive and flexible with everything I asked for. Robbie Masters and his team deserve special praise. I would highly recommend them to all BMW owners.

R. E.

Perfect booking & checking in procedures. Happy staff who have been with BMW for many years. Professional approach at all levels.

M. H.

Excellence service! This is the first time owning a BMW car, which I've had for a year. I was sent a letter due a part being recalled and the service BMW Battersea provided exceeded my expectations. Mark was super helpful and efficient. They even offered a chauffeur service to the station which meant I wasn't late for work. And the free tea and coffee is a great perk.

V. M.

Shirin Sah, Have been such a angel, helping us very much. We appreciate everything you done, and hope all the best to you and all BMW team. Thank you BMW

M. C.

Thanks to Josh and Robbie for providing a loan bike and a great service under warranty.

J. G.

Helpful staff. Very organised car drop off and pick up. EVERYONE was wearing masks. No complaints so far AND I was given a nice little courtesy car

P. L.

I am very fortunate to be looked after by Linda Hegarty, who is efficient, charming and unfailingly helpful. it is, unfortunately, unusual to come into contact with someone of her ability and qualities. Linda is the most persuasive reason for travelling to Stewarts Road.

D. D.

Great customer service Abbey. She is very helpful and explains everything you need to know in detail. An amazing lady and a great asset to the company. I was so happy when I left the store service amazing.

C. B.

I had my car serviced at Nine Elms, i always receive the BEST service and i will continue to return again and again. Shirin always provides impeccable customer service and they clearly put so much effort into building relationships with their customers. One very happy customer.

f. r.

Very happy with the service I received. Their was a problem with my TLC package on my car due to the previous owner but my care consultant Shirin Shah managed to sort everything out and made the experience very enjoyable. Thank you. Mrs F Smith

L. O.

Love my car, and continue to be very happy with BMW service at Battersea. Today my twosie was in for service and Shirin couldn’t have been more helpful, the service more efficient! In, out, and home as promised. Thanks again!

C. S.

Going into an unexpected service cost, I had the pleasant surprise to be really well assisted throughout the whole process by Shirin Shah, one of their service advisors, and had an all around great service from the whole team there. I haven't noticed any scratches or marks on the car from the washing they did, as somebody else mentioned in one of the previous reviews, so it was all good in my experience with them. But in case I do find anything, I'll keep you posted. Thanks again for your wonderful help, Shirin! Have a great week! :-)

S. T.

Bmw Park lane is one the best centres I’ve been too. Linda has been a great help and always looks after me. She went the extra mile for me and made sure the problem was resolved and was extremely helpful

C. D.

Linda is excellent at BMW Battersea. She is very helpful and keeps you up to date on the status of the car at all times.

O. K.

Great service from shirin. So safe and clean. Well done guys. Josh was also really helping me with the car

D. W.

I have had cause to visit this dealership several times in December 18 and February 19. It was always a very good experience. Simon looked after me as soon as you arrive and I dealt with Lee Phillips also. Every visit was the same excellent service. It is a very clean, efficient and friendly place. Even the staff who are not dealing with you smile and say hello!

B. D.

My thanks go out to BMW Park Lane and in particular Linda Hegarty who provided excellent service when my wife’s car was recovered with a damaged tyre. Linda’s communication was outstanding and the car was back on the road quickly. The service I received was exemplary.

A. L.

Thank you Linda for looking after us at BMW Battersea. This turned out to be a painless 4 weeks for me whilst Linda grappled with various problems that arose with my car, courtesy car, my warranty and parts being out of stock and sent by a very slow boat. I was only ever contacted with good news and happy solutions! I cannot thank you enough for all your help and for me never having to make a phone call or deal with any problems. You are brilliant and have been so kind and positive throughout. It's been a total pleasure and when the time comes to get a new car it will be another BMW.

D. E.

Initially was a little disappointed with the service I had received, however, within minutes, Linda recognised that I was displeased and managed to turn my dissatisfaction into complete satisfaction and had my trust in BMW restored. Had my problem not have been resolved I’d have felt thoroughly let down. Thanks Linda, your a credit to the team. Also really appreciated the follow up call a few days later. Makes a real difference!

M. L.

Our Beemer needed a large recall and service. It was a huge job but Linda Hegarty was brilliant the way she kept me informed as to what was going on. With each update she would tell me when to expect the next and she would call right on time each time. Linda was absolutely wonderful. As to the work itself, we have just picked up the car and everything seems fab. Thanks Linda, you're a start....all 5 of them.

A. R.

My first time using BMW Battersea. Was given a fantastic experience. Linda was very helpful. Came in with my lil ones and the refreshments provided were brilliant that kept my lil ones quiet whilst we went through the diagnostic of my car. 10/ 10 service. Will come back again.

V. V.

Despite the feedback from others, I had a very positive experience. Their staff were very helpful online and over the phone, sending quotes and information, and maintained their cheeriness in spite of working very long hours manning the desks. My bike was serviced to a high standard just before a 4000-mile trip and they also had the jacket I was after in the right size, so I can only say that I will be taking the bike back there again and again.

g. P.

Fantastic service from BMW Nine Elms. I had my MOT done which came back in great time. I was kept well informed of the progress on my car and when I picked it up it was all clean too! Id definitely recommend this service centre. My car is spotlessly clean and the staff were friendly and helpful throughout my visit.

T. D.

Amazing customer service from Shirin, a real pleasure to deal with, thanks for the great experience

M. M.

Thank you to the service team at Battersea, particularly Chris Malloupas for making my recent service quick and hassle free. As the service team were busy when i arrived, i used your self check in service which was easy to use and a great way to check in if you are in a hurry. My car came back as clean as the day i took delivery of it new.

A. D.

Excellent and very prompt after sales service provided by this BMW dealership. Great technical assistance provided by Mr C Mallouppas who went above and beyond in resolving additional technical issues with my car. Highly recommended and will definitely I use this dealership again.

T. S.

Had my bike in for the 6000 miles service. They discovered a fault which was covered under the warranty and fixed a few days later. They washed the bike before I picked it up. Great service.

A. A.

Dropped car for recall, went to the local gyn. Came back and all done in 2 hours. Thank you mark and shirin

S.

I had my car serviced there today. It's a 10 year old BMW and they didn't treat me any differently than if it had been brand new. The service consultant Shirin Shah was great. Treated me well, not too formal. Just right. He communicated really well about the car all day. I was really impressed.

D. x.

Shirin thank you for sorting out the service! Spot on with the measures in place for covid-19 and bought ease of mind. Also saved me money through his advice so what's not to like!

m. m. c. e. l. m.

Helpful staff took my leased car there to be serviced not an easy place to find if its your first time

D.

Fantastic service! I just purchased a car and had to order a service booklet as the dealer had misplaced the previous one. The guys here ordered me a new one straight away and made new plate for my car in minutes. The charged a very reasonable price for the plates and fitted them there and then, so I got to drive off with my private plate on the new car with the original bmw tags. Im really happy with the help and highly recommend them.

A. B.

Just completed a service and MOT. As usual BMW Parklane were extremely professional and I felt very well looked after by Robbie Masters and the rest of the team. Courtesy bike was great too!

K. L.

Great customer service from Shirin today. Over all very happy with the car service, only thing that let it down was they didn’t clean the inside of my car!

A.

Brilliant service by Shirin, very helpful, one of the best services I've had by BMW in a long while.

B. N.

Had my bike in for its 12k mile service. Rochelle was great and helped me through the process. Her communication was excellent and she set my expectations well as to how much and how long. Would gladly deal with them again.

D. O.

Shirin was amazing to deal with. Explained everything fully and was very nice to deal with.

N. W. /. S.

Excellent service (during a lock down), nice loan bike and mine was presented spotless after first inspection and oil change. Thanks Robbie Masters & team.

S. H.

Great service and a lovely lady called Linda kept me informed all week about the repairs to my car. Everyone was also very friendly and polite when I went to collect my car.

R. G.

Joshua was very professional, phoned after I left the car to say that the car will be checked and if any parts needed the car would have to stay overnight. Josh phone after the service to go and collect the car. No parts needed to be ordered. Thank you Josh for your professional attention

W. W.

BMW were incredibly efficient when collecting and delivering back my car for its first service. Shirin Shah who I dealt with was extremely helpful and went out of the way to ensure that everything went smoothly. All the staff were very charming and I would highly recommend them. A top class service!

T. D.

I have used BMW Battersea on many occasions and am always looked after by Chris Mallouppas. Chris is a true professional. Pleasant and courteous and nothing is too much trouble. The service I get is excellent. He deals with any problem in a timely manner and is a credit to BMW Battersea.

L. S.

Excellent service from Shirin and thank you so much. Will be back

D. L.

As always met and greeted by the receptionist who was extremely pleasant knew my name and took me for a coffee. Effortless had over to Grant Davis, the man knows all there is about BMW’s. then whisked away to the station, received a call an hour before the due time to be told car was ready. Picked up from the station to see the car ready and waiting and gleaming. Straight in hand shake with Grant and on our way. Definitely got this done to a T. Well done

K. M.

Have always had really pleasant and efficient experiences at BMW Battersea. The staff are lovely and they are really great at communicating and letting you know where things are up to. Sharin in particular really went above and beyond recently to make sure I got my car back on the road!

C. D.

Fantastic service, everyone was really helpful right from phoning to book the service through to picking up the car. The pick up and drop off to the underground was much appreciated. With particular thanks to Chloe and Michael for looking after me, happy to recommend the BMW Nine Elms team, I would definitely come here again if I needed my car servicing in London.

S. N.

Probably the best BMW service throughout the whole of London. Big shout out to Linda.H who is part of the team here. The service and customer relationship management provided by Linda was at the highest and would recommend any BMW driver in London to use this branch. My nearest branch is Croydon and due to bad experience there I will only be using BMW Battersea. Linda is very knowledgeable and will help through any situation with punctual phone call updates. Thanks Team

C. T.

Shirin Great customer service: friendly and professional. Thank you!

J. G.

I've visited this branch twice in the past few months. First was for a recall issue, and today for a replacement part linked to a drivetrain warning I had come up on my idrive. Well, all I can say is the customer service is on point. Brought my car in yesterday and was helped by Shirin who took his time to explain the process to me. By this afternoon, my car was ready for collection, cleaned both inside, and out. But, the best part, Shirin called BMW customer services to get me a gesture of goodwill to have the job done for free, saving me over £400. Really nice guy to deal with and knows his stuff.

H. O.

I got a safety recall letter from BMW which surprised me since my car is over 7 years old and called BMW Nine Elms to book the appointment. I was treated very well, they were very efficient and called when they said they would call, sent texts to remind me of appointment and the car was ready when they said it was ready. All in all a good experience! I also asked the service people to do an overall check since I had been going to a more convenient location garage -- a garage which said they were approved by BMW and learned from BMW that there are no approved garages.... so good to know. I also appreciated that I wasn't bombarded with issues with my car therefore did not have to spend an unexpected amount of money but only what I had asked for. I would definitely recommend this service center! My only complaint is the original time it took to book an appointment -- over a week to get a call back to schedule the recall service but then I guess when there is a recall service, the garage must be overly busy. The person I dealt with was very courteous and explained everything in detail.

C. H.

I was thoroughly impressed with the service on my first interaction with BMW Battersea, especially considering I wasn't going to get charged (recall). Thank you Abby and Shirin for the additional advice on the overall state of the car. I will be back.

R. P.

Had a While U Wait service booked for one of our cars, I was seen straight away, car taken into the workshop immediately and all done with efficiency and a smile. Car came back cleaned and vacuumed in the allotted time scale. Simon is worthy of special praise, very friendly, jovial but got the job done. Would highly recommend. 10/10.

A. D. C. (. P. S.

Fantastic service - my first experience and very pleased. Responsive communications, competent and friendly staff and a comfortable place to wait. Special thanks to Linda Hegarty for looking after me during the diagnostics and repair of my old gal.

J. D.

I cannot recommend Cara Jones & Robbie Masters @ BMW Motorrad Battersea highly enough. They always make settling the bill a little easier and the bike always comes back cleaner and happier ever time!

I. J.

Robbie was very helpful and responsive . Efficient service .Thanks

T. P.

Called up to ask about my servicing of my new GS 1200. The Motorrad service department was so helpful, spoke with Paddy, he gave me advice on my bike and when to get it serviced. Some of the best customer service I've ever had. Even thought I'm not due for a service yet, I'll be bringing my bike to them in the near future. Great service guys keep it up!!

D. N.

BMW Battersea, located on Stewart road SW8, my first time visiting there to service a car, the place has a covid-19 secure environment, you have to wear a mask throughout your visit and the service only took about an hour and half so it was quick, yes I will recommend the place to anyone who owns mini cooper or BMW 💯😄😄

P. O.

I've been using BMW Park Lane service centre in Battersea for almost 10 years now and the quality of service has been consistently been excellent. Was looked after today by Shirin Shah, who has maintained the tradition of high standards. Thank you.

S. A.

After an error code starting appearing on my vehicle dashboard I decided to get this booked into a BMW centre, and the Battersea branch offerred the earliest slot. The whole team provided excellent customer service and the entire visit was a pleasant experience. Grant in particular was polite, professional and had a wealth of knowledge on BMW vehicles. Grant answered all my questions and provided frequent communication of the progress of my vehicle's diagnostic report at every step of the way. The fault code was resolved within the estimated time that was advised when dropping off my vehicle. Upon picking up my vehicle, Grant happily explained the breakdown of the report and provided some useful tips and advice, as this is my first BMW I found everything Grant had to share beneficial. Would definitley visit BMW Battersea again for any future work (even though this is not my closest BMW centre).

R. P.

I have visited today somewhat unexpectedly as my spouse was unable to take her car for service herself. I must say, I was very impressed. Paul Palmer was exceptionally professional and polite, and very knowledgable about Mini’s. He was able to offer some real helpful advice that will probably save Patricia quite a lot of money. I can’t recommend him enough, we’ll both always ask to be seen by Paul in future, even if there’s a wait.

H. T.

Paul and Shirin were so friendly and helpful when getting my service and MOT. Highly recommend!

J. D.

Superb service at a very impressive and comfortable facility. My car was serviced with efficiency & care at a very modest cost. All aspects were explained thoroughly from projected work to the detailed and accurate sale invoice. All three gentlemen who interacted with me were models of excellent customer service and professionalism. I was greeted warmly and by name by the facility host, looked after with great care and attention by the courtesy shuttle service chauffeur, and by the excellent Chris Mallouppas who took every conceivable measure to make doing business at Stewart's Rd a total pleasure and a perfect example of consolidating brand loyalty.

t. n.

I would like to single out particular praise for Linda Hegarty for truly going above and beyond when dealing with a breakdown issue. An issue which should have taken days and dragged over a weekend was dealt with in just over 24 hours meaning I was able to back at work for the 4th July reopenings. I am hugely grateful for the extra effort and friendly service I received! Many Thanks

J. C.

Great service here at the site. Special mention to Shirin

Z. S.

I've been here twice now and the service is exceptional in comparison to other BMW dealers. These guys go above and beyond. I will definitely return. If you come here, make sure to ASK for a guy called Shirin as he's much more friendly than the rest of the guys in suits who all seem too grumpy and stiff.

L. T.

Really helpful and lovely people. Brought a new pair of windscreen wipers and they helped fit them. Really great service!!!

L. C.

BMW Battersea were great in fixing a repair I needed on my car. From the first phone call with Chris, getting my courtesy car all the way through to keeping me updated on the progress. I will definitely be using them (and Chris in particular) for all my car needs!

A. C.

Thank you Shirin for always looking after me and my car. I brought my M140i in for a service today and he kept me updated throughout the day, by far the best service I have ever received from any service centre. I have to travel quite far to have my car serviced with BMW Park Lane but it's well worth it in my opinion. If you need your car serviced/worked on, ask for Shirin, he was recommended to me by another BMW enthusiast and i'd never look back. Top marks all round for BMW Park Lane, they know their stuff and understand how to look after their customers

v. c.

Turned up early and was greeted by Shirin. Excellent service. Great team here.

B. M.

The team at Battersea is fantastic. Friendly, flexible, always working to solve any problems. I mainly dealt with Cara on reception and Tony from engineering. BMW is lucky to have those guys. The aftercare team not only follows up to see how your experience was but takes additional action to ensure it is 10/10 - for example, if there are items they can authorise, in my case replacing a chain and sprockets that weren’t covered by a work order out on my bike but which had suffered some premature wear because of the issue. Robbie and Matthew took care of this and were generous with the solutions they offered.

M. E.

Had some recall issues with my car that were quite complex and timely to sort out but I have to say that Linda in the recall team has been a pleasure to deal and has filled me with confidence that bmw take customer service seriously! Great service.

W. G.

I am positive so far. Smiling and professional service. The only minus, no notification about the accessories arrived, which were waiting for my pickup. It would be great if BMW Park Lane would be open on Saturday until 2pm

K. B.

Linda was efficient and exceptionally helpful when it came to fixing a fault with my M140, all work covered under warranty and resolved within a few days of the initial incident.

F. I.

Very professional, easy to book and they always wash my car when I leave it there, even if it's for something as simple as a brake fluid change. 5/5

T. P.

I highly recommend Shahin Shah, when visiting this service workshop. Excellent service and experience. Pulled out all the stops to help me in a very hard situation and did with much ease and professionally. Easy to communicate with. Left as a very happy customer.

S. B.

Great service, Mark was really pleasant and helpful. Kept me up to date on how long the MOT would take. Was dead on the 2hrs mentioned. Proactively booked in my service that was due at the same time. Great!

G. B.

Great service. Easy drop off and pick up of my car for a service. I was very well looked after by Rhys throughout, who kept me up to date on their progress by email and telephone.

P. b.

Great garage to use - always high quality repairs and good customer service. I was in contact with Linda who is a pleasure to deal with

J. G.

Had to replace my display key due to this being stolen from wife's purse. The whole process was smooth and quick. Linda Hegarty kept me updated throughout and couldn't have been more helpful. Thanks also to Mark Richardson and Chris Mallouppas for their assistance.

Q. Z.

Service is very good and provide shuttle bus to station.

A. D.

From the security guard, to the receptionist, and to the two gentlemen who helped me the whole process was incredibly friendly, efficient and enjoyable. The best customer experience I've received anywhere - from hotels, shops or restaurants - this BMW garage and its staff could teach the value and intricacies of how to deliver world class customer service to any client facing business. Well done.

N. B.

I had quite a complex request that within an hour of contact had been resolved brilliantly professionally and accurately by Linda. Super efficient and friendly many many thanks Linda and BMW Park Lane.

C.

Really good service from BMW Battersea on several occasions recently when lots of things went wrong with my car. Grant was just excellent, kept me informed and sorted everything out and gave a lot of good advice. Five stars all the way.

l. c.

We use a mini as a float car for the office so it is very important to us. The car had to be recovered to the garage. Linda Hegarty and her team Diagnosed the car on the same day as it was recovered and repaired within 2 days after that. Great service

A. C.

I would like to thank the team at BMW Battersea for their excellent service. Linda Hegarty was absolutely wonderful. She could not have been more helpful in sorting out our flat tyre replacement and it was a real pleasure to deal with her. She is a super ambassador for BMW and we will definitely come back to BMW Battersea.

A. M.

Had my service done here yesterday, was seen and dealt by Shirin Shah. I have been to a few BMW service centres but this one was like none other. This was down to Shirin Shah who was extremely welcoming and courteous. Service was done thoroughly and lots of safety tips given by shirin. I must say he made my experience here keep my loyalty with BMW. Great quality of service just like their cars. I recommend everyone who owns a BMW to use the Battersea service centre and ask fo Shirin Shah as he really went the extra mile. Amazing place too as there are lots of refreshments and seating places. They even drop you to the train station using their New Cars as shuttle service. Overall great experience and please pass on my thanks to Shirin Shah.

G. H.

Mark Creswell was a pleasure to deal with, his communication and speed with the service was superb. All in all it was very straight forward and I would highly recommend Mark and the team at BMW Battersea

L. W.

I don’t usually take the time to review customer services @ companies . But I have previously had such poor experiences at BMW dealers such as Synter and Stephen James. However my perception of customer service completely changed when I had to misfortune of my BMW 6 SERIES breaking down and then taken to the BMW Stewart’s Road Dealer (Battersea BMW). LINDA who is now my service agent has been so helpful and amazing by consistently keeping me up to date about the progress of my car, managing my hire car, calling me daily to make sure I was getting on ok with the hire car, ensuring the safe return of my car, having it cleaned and also advising me on future work that needs to be done on my car Linda @ Stewart road really goes above and beyond for customer service and is evident that she is an asset to the company. A*********** SERVICE. THANKS FOR EVERYTHING

A. R.

Superb service. My Mini just had its first MOT & end of warranty inspection done. I cannot fault the service I received. The staff are spot on, from the reception staff to the technicians. The waiting area is very comfortable with plenty of refreshments available. Highly recommended for all your Mini/BMW servicing needs

C.

Great customer service, from booking to collection. Very smooth process with great communication throughout the day. Also, many thanks to Chloe Aylwin for taking the time to check whether the repair could be done under the warranty. Would highly recommend.

A. L.

During Lock down period, I dealt with Ms. Abby Strawson. Her response was always prompt and at the first opportunity, I could get my car repaired with goodwill warranty. Many thanks to Abby and her team!

S. B.

Paul and Shirin Absolutely first class service all the way . Explained everything super clearly, extremely efficient online form to approve everything needed so no hidden nasty costs. Thank you.

S. S.

Excellent servicing experience at BMW Battersea despite Covid challenges. Head and shoulders above other BMW dealerships that I've used in the London/Surrey area in terms of customer service and will definitely return!

A. W.

I owned BMW's all my life and most of the BMW dealerships are going down hill due to poor service and bad workmanship, Sherin at Bettersea was very helpful and got my car sorted very quickly. I was recommended to this dealership and it was not disappointed. I Will definitely be recommending them and hopefully servicing my car at Battersea BMW from now on .....

W. T.

I had to visit BMW in Battersea during the COVID epidemic for a service, and as a key worker I was blown away by their efficiency and professionalism. I dealt with a Ms Hegarty, who went above and beyond, with constant updates and her general overseeing of the whole process. Would definitely recommend.

B. D.

In the beginning my experience was not up to basic, but after some back and forward messages, calls and emails i was rescued by Paul Palmer and Prince (bookings) at BMW Battersea and I was very pleased with the end result. Continue the good work. xx

N. H.

Excellent service from Grant, the man who knows everything there is to know about BMWs. Really helpful and informative. The greatest surprise was to discover that BMW service/repair costs are much lower than they used to be so I'm quitting 'fred in the shed' and taking my BM to Stewarts Road in future. For complete peace of mind.

E. N.

Went in for a warranty recall, excellent customer service from all staff at BMW Battersea. Grant dealt with my recall and informed me at during every step from when I left the car up until the day it was ready for collection. Olivia, the receptionist was extremely polite and made me feel welcomed upon my arrival.

A. W.

When initially looking for a BMW Dealer in London to maintain and service my car, i was concerned about some negative reviews listed here. However, after 3 visits i can confirm that on every occasion, the level of customer service received, along with the workmanship on my vehicle, has been exceptional. Updates regularly received throughout, problems quickly identified and thoroughly fixed. Grant (in servicing) is a credit to the team, thank you! If i had to find area they could improve, it would be the front desk as they sometimes seem overloaded on the phone - so i now just email direct and always get a quick response from Grant.

T. G.

Linda Hegarty was a calm reassurance in a distressful time. I suffered a break-in on my vehicle which caused lots of damage on a new vehicle. Linda from the very beginning was amazing putting all my concerns at ease. From helping to liaise with the insurance and chasing for parts and even working with other departments to make sure everything was done to my satisfaction. She was always accessible and kept me in the loop while waiting for some parts to be delivered. Absolutely went above and beyond and can't recommend her highly enough.

V. L.

Fantastic team at BMW Nine Elms. They are very knowledgeable, polite and extremely helpful and upbeat. I would recommend them to anyone and everyone- Shirin was especially helpful, keeping me up to date on the situation throughout the day and kindly allowing me to collect my car first thing the next morning. Many thanks for such a great experience

D. V.

Just got back from servicing my Mini Countryman. I went to BMW 9Elms and was served by Shirin Shah. Honestly, his service and that of the team at BMW 9Elms was incredible. You always feel you car is looked at carefully, the price is always fair, you get sound and unbiased advice. I will never get my car serviced anywhere else. Brilliant! 10/10

R. N.

Always bring my BMW here for good reasons. + Shirin Shah has been main poc last number of times and he is brilliant. Friendly. Gets you in, sorted and out in an efficient but not rushed manner. + Also shout out to Mark Cresswell and Grant + Love the new text system + email + link to online personalised health check breakdown. + Never pushy to force you to do work. + Car is always cleaned and fresh and the drop off service to the station is brilliant. - In the past I have felt a bit ‘lost in the system’ - Recent recall issue took far too long to get booked in considering the serious nature of the recall.

R. M.

It’s my third visit to BMW Nine Elms and Mr. Shirin Shah has always gone above and beyond to meet and exceed my expectations. He has always offered a very honest and professional service. All staff members are very friendly and helpful. I would definitely recommend this BMW branch.

g. k.

These guys here are are top draw. Definitely recommend them. Mark and shirin and the team work here is excellent

J. L.

First time I’ve dealt with BMW Park lane- it was to identify and order a rather unusual part for my i8. I emailed an enquiry which was answered within 10 minutes, couple of questions later the part was on order. Excellent service, if the part arrives promptly even better! Highly recommended

M. R. S.

Excellent service as always. Team Linda, Simon and co always helpful and understanding to any situation. Thank you once again guys.

J. S.

While it was a pain and expense to have to get an important car part fixed on my mini, the service I received at BMW battersea was second to none. I had the pleasure of being helped by Paul Palmer who explained everything in detail and put me at ease. When you walk through the doors, every member of staff was friendly and offered you a beverage. Excellent service. I would ask for Paul every time.

H. B.

Amazing service from the team in Battersea. Arrived there without appointment due to tyre puncture, they had my correct tyre in stock, and got me back on the road with washed car within an hour - holiday could start without delay. Thank you.

N. G.

First class service, as always. I just cannot fault the BMW experience, from the moment I first bought one. Should a problem arise, I have total confidence it would be resolved. BMW for life. Thank very much 👌.

B. E.

Shirin, was very professional and helpful from the point of retrieving my car booking me in and leaving the premise. Service was brilliant. Thank you!

D. M. H.

Great service. Well done Linda , Great team work here at Battersea. Always so helpful. Shirin always here to greet people

O. A.

After a nightmare with bmw park lane with my 2016 bmw m6 and constant issues the members of staff Shirin Shah & the branch manager Darragh Burns at the service centre helped a lot with further issues to make me a satisfied bmw m customer. thank you for your efforts and not giving up on customer aftercare service guys ! I am very happy now.

M. H.

Was very pleasantly surprised by efficiency & cost effectiveness of the service I received at BMW Nine Elms. I recently purchased a company lease car and assumed it would be less expensive to get car MOT’d & serviced at a local garage but the quote from BMW came in cheaper. Excellent advice and customer service from Shirin Shah before & on the day of the service complimented by polite, helpful support from the guys on the forecourt. All in all my experience was very positive and I will definitely go back.

V. S.

Been a customer for 3 years, now on my second BMW motorbike, very happy with the service, thank you Robbie, Cara and everyone else.

D. C. C.

Shirin was very helpful and got the job done. Thanks

A. G.

Dropped in a Mini for service and team were very welcoming. Car washed and key battery replaced and handed back at the time quoted. A bit of a journey to get there by public transport though...

B. N.

Thank you to Simon the security manager and shirin for a great service

T. C.

To long to wait for parts that I had ordered and of course over priced.

S. B.

I want to write to thank Daniel Killick for faultless service. There were several faults with the car, as well as a service to do. At all stages, Daniel kept me updated by phone and really made an effort to ensure that everything was dealt with as quickly and as efficiently as possible. Courteous throughout, the work was carried out and he discussed what had been done. Clearly, he takes pride in providing excellent service. Made the experience a pleasant one. Kind regards Stuart Burns

B. K.

Great service, attention to detail, the real deal. I’ve been using BMW Battersea Service for years and I’m very particular about my cars. Mark, Abby and the whole team are brilliant. BK

M. D.

I purchased my BMW F650GS from them back in 2010, and had a wonderful experience from the word go. I am still purchasing from them to date.. and over the years I have also grown my BMW Lifestyle collection thanks to one of their amazing team members (Chris Mervin) who has always gone out of his way to extend me an amazing level of service! Keep up the Good Work!

I. K.

Excellent Service from Vladimir and Mark Cresswell. Made a service on my 330e completely easy. Lovely facility, kindly greeted by Vladimir who directed me to a parking space and even plugged the car into charge. The shuttle from Stockwell Station was already waiting when I arrived - after a short drive to the servicing centre, my car was outside, with work completed, washed & vacuumed and charged up! I was back driving home in minutes thanks to a speedy handover from Mark. I was also sent a video of the Vehicle Safety Check Online - which is actually really useful to see under the car and inside vital components. Seamless and Outstanding - Thank you

j. z.

Thanks Joshua, great service! Top guy

E. C.

Abby Strawson is an absolute star and so efficient, booking in cars quickly to help us and super professional ! She is a big asset to the team at Battersea!!! Would highly recommend Battersea for all service requirements

A. W.

Another great service by the guys at BMW Nine Elms. I had to get my passenger side mirror fixed. When I came in for the damage assessment, Shirin Shah pointed out that the shell could possibly be reused and only some parts needed replacing. That saved me around £250. They kept me updated on the progress and even with a missing part that had to be ordered, the car was back with me within the indicated time. Thank you very much.

Z. ‘. C.

Wonderful people, really great service. Paul is awesome, really inspires confidence in BMW and thanks to him my next car will be this as well, because I only want to work with these guys!

K. M. C.

Big shout out to Paul Palmer at BMW Battersea. I took the wife's countryman into the workshop to fix a water leak and was told that the carpets would also need to be taken out at a significant expense!! Paul asked BMW if they could help me with a 'goodwill gesture' and even though the car is 5.5 years old, BMW came through and contributed 80% of the labour costs and 100% of the parts. Awesome result. Great effort by BMW Battersea and hats off to BMW for building up customer goodwill. A very welcome Christmas bonus for us.

V. M.

Servicing my car at BMW Park Lane Battersea has an been excellent experience. The facilities are excellent and my car was serviced whilst waiting in their comfortable customer lounge. The staff are very professional especially Chris Mallouppas who is always very professional, friendly and goes the extra mile to provide an excellent customer service.

R. S.

It was a very pleasant experience. The whole team were smiling and welcoming although it was very early in the morning. Mr. Shirin Shah was particularly very helpful as he informed me about the whole process and provided regular updates. Very happy with the service in general.

M. K.

Had to have an emergency service (stupidly left the oil filler cap off, blue smoke everywhere!) BMW Assist were magnificent, and BMW Battersea continued the good work, Shirin Shah called me to give me regular updates on the status, switchboard and reception staff were polite, pleasant,helpful, and a credit to BMW. I will be using BMW Battersea for all my future servicing requirements.

r. w.

Excellent customer service at BMW Battersea. Abby always looks after me super well. She makes it such an easy process, always keeping in touch throughout the day with any updates.

D. E.

My boyfriends car had service this week, only returned here as service advice given last time by Shirin was great. Service here at Battersea is excellent, as he continues to provide great customer service.

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