E. R.

Brought my car in just before Christmas had a red warning sign exhaust filter problem. Car was under warranty and was able to book in. I received fantastic service from the team from moment I dropped the car to being kept up to date. Mo kept me informed and contacted me throughout and was pleasant and professional .

A. O.

Had a great experience taking my car to get a few common issues rectified last week which was prompt and then today for a full service and MOT. Having dealt with Shante-lee and Sarah on the phone and in person, they were both helpful and professional and answered any questions that I had and made sure to constantly keep me updated while my car was away from me! Customer service from both of them was excellent and I’d definitely recommend!

P. C.

Great service. Having had Range Rover in south Woodford (where we purchase the vehicle) out servicing our car twice without resolving the issues, we went to Stratstone. Service was excellent, a service car was provided and the issues finally resolved. Won’t go anywhere else I’m the future

G. L.

Went to drop a car off as I'm a recovery driver and ALL the staff were so happy, helpful and friendly. Megan on the service area sorted out the techs to come and help me off load the car. 5 stars to all the members of staff there

H. S.

I usually don’t write any reviews but the experience I had with them it’s worth writing for. From the moment I booked my service with them they have been absolutely amazing I’m really really impressed with the work and customer service, and i would like to thank Muammer, for you service and constant update with my car. I know where to go next time when I need a service. Thank you again keep up the good work. Hakar

L. R.

Excellent customer service particularly from Ferdi. Evoque was due a first service was given a very good price from Mo. Dropped the car in early and it was ready in a few hours. Very impressed with the team as they were all friendly and efficient. Thank you will definitely be back again.

R. D.

Mo was fantastic and everything went well at the garage. Will complain about the warranty team but that's on another site. Also it was difficult to get through on the phone.. Have a great Christmas..

N. B.

A very pricey visit as usual when u go to a dealer, but the job was done to my satisfaction , excellent customer service from sarah

A. A.

Great service particularly pick and drop service, very courteous and professional. Also service manager provide great service and kept me informed all the time. Very satisfied!

B. O.

Had my car serviced last week and I was extremely pleased with the service I received from Shante-Lee. Very professional. Everything I wanted done my motor was done👌🏾.

e. m.

Great service great staff! Kory and Sarah helped me with all issues efficiently. My car was returned driving as it was when new.

j. e.

I took my jaguar XE into them back in June for a service and MOT and had a really positive experience. I recently had an issue with the engine light coming on and an issue with the car losing power. They fixed the issue with the car (no more engine light in) however they were still not happy with the performance of the car. Although the team could of told me they fixed the issue and told me the car was ready to collect. The manager went out of his way to liaise with me personally regarding the issue with the car and ensured he was totally happy that the car was back to full performance before returning the car. I could not fault the service I received from Haydn the manager he went above and beyond. Will definitely be taking my car back there for my next MOT and service.

A. W.

I'm really pleased with Stratstone. My car had gremlins in the infotainment module. The whole team were on the ball from the start. Booking was tailored exactly to my needs, I was kept fully informed throughout, and my car was returned in perfect condition. Initially, I needed the car back the next day, so they temporarily set me up with the systems I needed, with a view to coming back to complete the job (which was done today). The staff and management couldn't do enough for me, the general manager took time out to research the issues, and the technician went through the finer points in detail I could understand before I drove away. These are the kind of people I want looking after my vehicle!

f.

Very pleased overall with the service I received at Stratstone Edmonton/Tottenham especially after a negative point. Initially I had booked an MOT service online about 4 or 5 days before my intended booking. It was registered online and said somebody would contact me further about my booking. Having not heard anything and the booking date fast approached, I rang the Centre to make sure everything was alright with my booking. Only to discover from the representative from the Centre who's name I believe was Mo, said that no booking has been registered on their system. With that, the earliest my MOT booking can occur is 3rd March as opposed to the 2nd March as I had intended. This was a great inconvenience to me, and asked if I at least could drop my car off on 2nd March anyway and accept that the MOT probably wont get done until 3rd March. The representative said that would be fine. After my initially disappointment and slight annoyance my booking was not registered by the Centre's booking system, I can honestly say everything after that was first class from the Stratstone Edmonton/Tottenham. They took my car in and actually in the end did the MOT on the morning of 2nd March in a swift and professional manner lead by Sarah. They provided transportation back to my home whilst the MOT was occurring, and kept me informed with updates on the car and video of the car during its inspection. Within a short time the inspection was complete and was offered the option of the car being driven back locally to my house without charge (a service I never experienced before) and performed one of the best car washes my car has had again free of charge. I cannot speak highly enough of the level customer service I received from the Centre and very much has left me feeling a valued customer. They went out of their way to make me like I was a known friend and not just another number walking through their doors of business. I have literally spoken about this experience I have had to my friends and said to them it is not often I have received such an outstanding customer service. I have even said my friends that they should buy a Land Rover car just for the service I received alone. I would like to thank all the staff and Sarah especially as she led my MOT inspection in 2020 and found her extremely friendly and personable, and this was very much the same in 2021. I have had some terrible experiences at other outlets such as Barnet and Park Royal but the last few years Edmonton/Tottenham has restored my faith in the Stratstone brand. The return of my car free of charge being the outstanding highlight of the whole experience.

J. J.

Fixed car, but provided no paperwork or email to show what was wrong or what was fixed, even after chasing for this information.

P. F.

Muammer Mehmetali is a pleasure to deal with. Always ultra efficient, excellent service

N.

Great customer service, very helpful with the advise provided, didn't feel rushed to come off the phone as seems to be the case with other dealerships.

S. K.

The customer service on-site really went above and beyond to ensure my servicing was done in a timely manner, offered me a place to wait and a drink while I was waiting. I also observed the way the that they treated other customers, and service was good! I would gladly go back.

N. P.

RRS booked in for some minor engine work. Staff updated me regularly about the progress. Work successfully carried out and in a timely manner. Slight communication issue but was resolved very quickly. Staff are very pleasant and eager to help/please. Have used them before and will carry on doing so. Highly recommend them compared to the others main dealers located in North/Northwest London. Mr Patel

j. d.

Clearly take great pride in providing Excellent Customer Service. Receptionist very efficient, friendly and professional. Was very impressed with work done proficiently and quickly ...will definitely return here anytime I need anything done to my Autobiography and would recommend others do the same

N. D.

Great team, they were a great help to me. I will definitely return! They don’t get enough credit

A. T.

I have just had another great experience here, I refuse to step foot in Grange woodford anymore because of their awful money grabbing attitude. These guys supplied me with a courtesy car and fixed mine in double quick time. I personally found Sarah and all the staff to be extremely helpful and friendly. I would rather travel that bit further for a better experience.

A. H.

My Range Rover was taken there by Land Rover recovery after a breakdown. They had the car looked at the next day and immediately identified the problems. Parts were ordered and the car was ready the day after. Super fast turn around for such a large job and at such short notice. Great communication from Dwayne who was dealing with my car. Always returned my calls and was super helpful. Overall a much better experience than my previous experience with another dealership. Will definitely go back even though its not my closest service centre.

F. S.

Recently had my Vogue serviced here and Jonathan took great care of me and my vehicle and kept me informed all the way through. Always answered my phone calls and very friendly. Mo informed me of all the work required and explained everything in detail. The online updates were also very cool. Can't fault the service and my car feels like new.

N. Y.

Great service today especially by Ozten and Sarah. Thank you!!!

f. s.

The customer service was absolutely amazing. The team went above and beyond to make me feel that they cared providing detailed informative updates on my car. Would definitely recommend them and will be using them again in the future.

H. “. B.

Mo , Sarah & Shante-lee have always provided above and beyond customer service.

S. A. S.

Stratstone Tottenham is actually one of the best service stations I’ve been to, everyone is friendly and welcoming. The manager Mr Hayden Davis and the service advisor Mr korede looked after my car, they were both really nice, helpful and professional. I would recommend this service station over and over again, good job guys

M. B.

I highly recommend this branch, they support the customer in providing clear and concise advise. The customer service was great and I would recommend this branch.

N. S.

I never leave reviews, but received great customer service today. I needed to get my cars Ad Blue levels topped up today so ended up at Stratstone Tottenham, everyone was so lovely, especially Jonathon! He is so lovely and a great asset for the company!

P. B.

Reception staff have been polite, attentive and helpful during both my visits which is why I have given 3 stars. What is slightly concerning for me is that when I brought my car in for MOT in Oct 2018 they told me one of the headlights needed changing (which I'm sure didnt need changing but I gave them the benefit of doubt) but guess what Jan 2019 that same headlight needed changing hence my second trip. Not sure what to make of that.

G. B.

I took my Jaguar XE there last month for a software upgrade. First of all the staff is very supportive and well trained. I had a pleasant overall experience with this branch. The reason why I give them only three stars is that I called them if my Jag is ready and can I come to collect it. They said yes. But when I arrived the car didn't have a valet at all. They apologized for the mistake but obviously I couldn't wait any longer, so I took the car as it was. Not what I would expect for Jaguar.

k. t.

Great service provided by Mo, very professional and helpful. I will be returning because of this gentleman

c. b.

Had a good experience here, staff helped me as much as they can specially Mo,Ferdi and Serah

T. M.

thank you Ferdi for your great service

J. L.

I NEVER KNEW IT WAS ON MY DOOR STEP !!!!..... I took my vehicle to tottenham service site as k was having trouble with other sites. I wss updated daily and i understood the process of which i needed to go through so my vehicle was fixed. They are a great team.

N. H.

Visited this service centre for the first time today. I was taking a Range Rover Sport (just over a year old) in for a warranty issue. Although my car requires a new part which will take some time to arrive, the staff were very courteous, professional and efficient.

M. M.

I have always had excellent service here, including sorting a complex electrical fault caused by another dealer. Highly recommended.

P. S.

Excellent team , Leandro and Yusuf were extremely helpful

H. C.

Im going try to be succinct here as there is a lot want to impart so you get the gist of where im coming from. I have been a customer of Land Rover since 2006 (since the very lauch of the Range Sport) of which I have gone through 3 of them (the last on a 2014 plate) changing every 3 years from Stratstone Woodford and serviced at Hainault ..now know as The Grange. In 2016 I had 2 Range Rovers on my driveway as I purchased the Evoque HSE Dynamic for my wife and then gave it back this year and got the exact same car on a 2018, which was purchased from Stratstone Mayfair as I began to dislike the unprofessionalism of the new set up - THE GRANGE Woodford. The Sales Team were embarrasing messing up literally anything and everything. In March this year I had enough and ditched my Range Rover Sport and switched brand to a rare model Porsche Carerra 911 GTS (2018) but I could not convince my wife to do the same and get the Porsche Macan SUV which meant I would have not been totally rid of the Land Rover brand as far as I was concerned the overall customer service was going down the pan since the take over by The Grange. Few months back, my wife kept telling me about a deisel warning light coming on in the car which agitated me severely as far as I was concerened its a brand new car and that would never have happened if she had done as I recommended and let me get the Macan for her even though Porsche were offering me m,assive discounsd for purchasing two brand new cars. I immediately got on the phone to Strantstone Woodford - AKA The Grange and asked what the matter was and was passed from poiller to post - left on hold on the phone and just generall nobody came back to me or tolsd me what this was about as if everyone was running scares and did not want to be speaking to me so just before i was about to make my way down there I remembered there was a new Land Rover service scentre in Tottenham which is not too far from where I live so I decided to go there which was the best thing that hass come out of any interaction ive had with the company. I initially met the manager there and nice polite young man by the name of Dwaine whi sat me down and reasurred me there is absolutely nothing to worry about and told me the way they make th vehicles now this will have after a certain about of engine running time urban driving conditions and told me to pop the car in anytim and he will do it while I waited. Immmediately my stress level reduced as i could not understand why if this was such a simple thing i was put through the worry like that from my previous dealership. I popped in today and Dwain immediately took my car to service and I sat comfortably waitring and met one of the othere drivers who recently left the Grange who now works for Stratstone mayfair called Anthony who I have knoew for years as he has picked up may of my cars from my home address over the years and before i knew if my car was ready. SUMMARY: Stratstone Tottenham - this service centre is a breatrh of fresh air and their attentive Manager Dwaine is really a dying breed. What e full circle experience - Bang on point! This is how customer services ios supposed to be done. MY POSITION NOW: As a direct result of how I have been treated as a valued customer I will be looking to purchase a 3rd car (My 4th Range Rover Sport) for myself in the summer 2019 as I always liked the brand and ther high up ride compared to my now 911 which although is a load of fun I feel by bum being dragged on the ground ... I just hated haveing to deal with the people at the Sales and service centre since they became the Grange Keep up the good work Dwaine.

V. -. T. F. o. B.

Im going try to be succinct here as there is a lot want to impart so you get the gist of where im coming from. I have been a customer of Land Rover since 2006 (since the very lauch of the Range Sport) of which I have gone through 3 of them (the last on a 2014 plate) changing every 3 years from Stratstone Woodford and serviced at Hainault ..now know as The Grange. In 2016 I had 2 Range Rovers on my driveway as I purchased the Evoque HSE Dynamic for my wife and then gave it back this year and got the exact same car on a 2018, which was purchased from Stratstone Mayfair as I began to dislike the unprofessionalism of the new set up - THE GRANGE Woodford. The Sales Team were embarrasing messing up literally anything and everything. In March this year I had enough and ditched my Range Rover Sport and switched brand to a rare model Porsche Carerra 911 GTS (2018) but I could not convince my wife to do the same and get the Porsche Macan SUV which meant I would have not been totally rid of the Land Rover brand as far as I was concerned the overall customer service was going down the pan since the take over by The Grange. Few months back, my wife kept telling me about a deisel warning light coming on in the car which agitated me severely as far as I was concerened its a brand new car and that would never have happened if she had done as I recommended and let me get the Macan for her even though Porsche were offering me m,assive discounsd for purchasing two brand new cars. I immediately got on the phone to Strantstone Woodford - AKA The Grange and asked what the matter was and was passed from poiller to post - left on hold on the phone and just generall nobody came back to me or tolsd me what this was about as if everyone was running scares and did not want to be speaking to me so just before i was about to make my way down there I remembered there was a new Land Rover service scentre in Tottenham which is not too far from where I live so I decided to go there which was the best thing that hass come out of any interaction ive had with the company. I initially met the manager there and nice polite young man by the name of Dwaine whi sat me down and reasurred me there is absolutely nothing to worry about and told me the way they make th vehicles now this will have after a certain about of engine running time urban driving conditions and told me to pop the car in anytim and he will do it while I waited. Immmediately my stress level reduced as i could not understand why if this was such a simple thing i was put through the worry like that from my previous dealership. I popped in today and Dwain immediately took my car to service and I sat comfortably waitring and met one of the othere drivers who recently left the Grange who now works for Stratstone mayfair called Anthony who I have knoew for years as he has picked up may of my cars from my home address over the years and before i knew if my car was ready. SUMMARY: Stratstone Tottenham - this service centre is a breatrh of fresh air and their attentive Manager Dwaine is really a dying breed. What e full circle experience - Bang on point! This is how customer services ios supposed to be done. MY POSITION NOW: As a direct result of how I have been treated as a valued customer I will be looking to purchase a 3rd car (My 4th Range Rover Sport) for myself in the summer 2019 as I always liked the brand and ther high up ride compared to my now 911 which although is a load of fun I feel by bum being dragged on the ground ... I just hated haveing to deal with the people at the Sales and service centre since they became the Grange Keep up the good work Dwaine.

T. M.

I had an MOT done and was asked if i would like to wait for it, which was a nice surprise. My vehicle was washed and had its MOT done in a good amount of time. I was asked if i wanted a beverage on many ocassions. The team was very engaging.

L. P.

Great experience using the parts department here, phone was picked up almost immediately and Bethany took my order and kept me informed of its arrival when I picked up the part it was abit slow service but they appeared very busy so I was not worried I was offered tea and coffee while I waited and once they got round to me I was in and out very quickly. All in all very good service. Thank you and I will use again.

I. W.

I Booked my evoque in for service, The staffs were helpful and friendly and From start to finish my service advisor korede was absolutely amazing, very friendly and professional

J. H.

Very efficient and effective, and pleasant helpful staff with a very obvious customer care ethic. I am pleased Stratstone have come back to North London. Goodbye Grange Jaguar!

C. L.

Excellent service. Highly recommend

E. M.

Took the LR in for a service. Good service, on time & car washed before I left. Dwayne W was great updating me at all times on the progress.

p. B.

excellent drivers first class service

H. A.

nice😀

S. K.

I visited the site a few months ago and was really pleased with the service I recieved.

A.

HAD A MOT DONE ON MY F TYPE AND SERVED BY JOHNATHAN DON`T USUALLY WRITE REVIEWS BUT THE GUY WAS MORE THAN HELPFULL SO GIVE THE FULL 5 STARS.

T. R.

Friendly Staff who resolved my issues professionally and promptly Great Service

P. J.

Thank you for your help team tottenham

M. S.

Very covid friendly, clean and helpful staff.

C. F.

Friendly staff, good attention to detail, but no parking need to get there early

l. g.

Really busy bit quick service and turn around times would recommend

D. S.

Very friendly, warm, welcoming environment customer service above and beyond

R. A.

Great service, lovely people and would definitely recommend

M. A.

Amazing service... very welcoming.

S. D. a.

Excellent service

O. H.

Great

E. O.

Best shop

R. M.

So lovely

C. R.

Excellent service, thank you.

S. D.

I had a great experience

t. l. f.

Very welcoming individuals

A. H.

Nice and clean and helpful

s. a.

Tastiest kebab ever

D. C.

Very helpful staff

L. S.

Great Service

M. G.

What a pleasant experience!!!

R. B.

Aziz the driver was punctual and helpful and friendly. Hayden David the manager really efficient and professional.

U. T.

I had a another excellent experience with the help of Ferdi he is a lovely person very helpful he knows what his doing

A. H.

Some great staff and service

m. b.

First time using Stratstone Tottenham for an annual Service, from beginning to end was wonderful experience, even agreed to stay open slightly late as I was running late, thank you again.

H. E.

Ferdi was lovely and helpfull thanks for all your help

S. S.

Very good people and service

J. 5.

Ferdi was lovely and helpful and thanks for everything

a. a.

Aziz collected the car on time. Great service

J. M.

Collection and delivery, great experience. Ferdi was great!

J. M.

Car picked up early in the morning by Mr Singh and returned a few hours later fully serviced and checked, washed and vacuumed.one cannot but give them 5*