Reviews of Gotts Van and Car Service Centre. (Auto Repair Shop) in Norwich (Norfolk).

Gotts Van and Car Service Centre

172 Reviews

108 Comments

Auto repair shop

Vehicle repair shop

9 Whitlingham Ln, Norwich NR7 0QA

Description

Information of Gotts Van and Car Service Centre, Auto repair shop in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Gotts Van and Car Service Centre

Reviews of Gotts Van and Car Service Centre

a. r.

Another good service by the team at Goffs did what they said they would do! cost VERY competitive with anyone else they are friendly and professional new cam belt, air con recharged,brake fluid serviced, oil changed etc sorted and they kept my car clean!

r. s.

Amazing service.

R. D.

Place

A. T.

Grate place and staff

J. H.

S. M.

A. G.

K. K.

B. M.

c. s.

We have been going to Gott's with our Tiguan for all its services and repairs for over a decade and they have always been brilliant! Very professional, efficient, helpful and welcoming.

J. W.

Great VW Audi garage that fix problems. Sensible pricing and a joy to visit.

S.

They’ve looked after various cars for me for many years and I can highly recommend them as honest & reliable.

d. l.

Excellent service and VW knowledge, I have every confidence in them. Latest visit for cambelt, waterpump and tensioners all sorted with genuine parts and fair price, thanks Guys.

a. w.

Gotts have been looking after my Fabia for 5 or 6 years now and I have always been happy with their service. Yesterday I had a particular issue with a broken n/s front coil spring on the suspension. They were very busy, booked up with jobs for the next three weeks, so it was agreed I would leave the car with them and they would fit the job in if they had a cancellation and as it happened they were able to do the job later that day. Needless to say I was very pleased with this speedy resolution. Problem solved, back on road same day, excellent service!

S. H.

Really pleased with my van that they repaired. Pleased with the very reasonable price too. Highly recommend.

T. C.

First class service. I will definitely be a returning customer and would 100% recommend them to other people.

J. D.

Excellent, expedient service. Really nice chaps and not expensive, definitely go here!

M. M.

ABS warning light had come on VW Polo, a large chain could not diagnose and quoted £1,321 to replace ABS pump. Gotts engineer quickly diagnosed and resolved the issue as an electrical fault within 15 minutes and for £48. Very impressed not only with resolution but with overall professionalism. Would highly recommend.

B. S.

After a great holiday with my two girls in Great Yarmouth I noticed one of my rear tyres was a little flat! I drove to several garages where it was diagnosed as a slow puncture and pumped as no one was able to help me locate the nut wheel key (first time I’ve ever needed it), having come across this garage specialising in Audi’s, a lovely gentleman whose name I never took, not only helped me locate the key but also booked me into the nearest tyre repair shop where I was seen to very quickly and the problem solved! Thank you for your very kind and helpful service....it meant I was able to drive home (3hrs) safely.

G. “.

Fantastic garage. Really friendly, professional service, nothing too much trouble, and I was lucky enough to be able to get the work done without an appointment. Cannot recommend highly enough.

I. A. T.

Heard good reviews from friends for this garage so its my first time at Gotts. Took my Audi for diagnostics and repairs - honest and friendly staff. Job carried out properly and professionally unlike other garages. Even topped up my washer jets! Highly recommend - will be using this garage from now on.

A. H.

Much more friendly and promptly served.Will be using them for my Audi from now on.

C. T.

After having an horrific experience with Formula 1, I asked Gott's to check my car over when it went in for an MOT. I have found them to be professional and very reasonably priced. They also contact you before doing any extra work; they basically keep you in the loop. They also arranged an appointment, at a time convenient for me, at another garage (who were also courteous and professional) for my wheel alignment, which meant less hassle for me. I saved hundreds on the work as they only fixed what was actually needed and didn't try to scam me. I'll be returning in the future.

K. O.

Another fantastic job from the team at Gotts. I have been using them for years for servicing, MOT and repairs and wouldn’t take my Audi anywhere else. Friendly, professional, very knowledgeable and honest guys who charge very reasonable prices. Keep up the good work!

D. H.

Quick and professional service - very helpful and gave great advice, would fully recommend to anyone.

P. I.

Let me ask if you can fix two doors that do not open in any way and the problem is in the modules but they do not open to be replaced, will you be able to open them and install the modules. the car is a golf mk6

J. T.

Previously I had my VW van serviced with them and they couldn’t have been more helpful trying to resolve a bug with the engine management light. Main VW dealer was so in helpful but this family business really cared. They just serviced my Hyundai Ioniq and once again very professional and helpful. Would definitely recommend.

A. J. H.

Recommended by a friend last year for my service. I have returned again this year for another service and parts. Can’t fault these guys. Utterly professional, installed confidence from the moment of booking. Flexible, reasonable and offer genuine advice. (Which is reassuring when you’re a girl who lacks knowledge about the general workings of a vehicle). Stress free unlike large VW dealerships! 😁 Happy customer.

J. W.

Very friendly, knowledgeable and efficient service. They've been doing all the work to my car for 3 years now and I've always been very happy with them.

J. S.

Needed some repairs on my car. Gotts were great as always, fair price and did a top notch job. Have used them for Audi & Mercedes and have always been good.

L. H.

Rang Gotts for advice for emissions warning light - they were very happy for me to call in without an appointment to perform diagnostics check. Having done this they sorted it there and then and did not charge for the work. Friendly and helpful staff - definitely will be returning. Thank you.

S. C.

Great little garage Audi specialists, been taking my cars here for years. Great service, repairs and prompt communication. Def recommended.

C. B.

I urgently needed to find out what an underlying issue was with my car having a intermittent engine management light flashing. They massively helped by allowing me to get a same day diagnostics test, I took it to them and they were very polite and helpful! They found the issue immediately and were overall fantastic. Thankyou ever so much for all your help. Highly recommend these guys!!

J. E.

Wonderful service from start to finish. Very professional and knowledgeable, only too happy to offer advice. Communication very good from start to finish, work completed to a very high standard at a competitive price. I strongly recommend Gotts and now use them for servicing and MOTs.

J. P.

A really excellent garage with first class, helpful staff.

A. r.

We are from London and needed some help with our petrol tank. They were very helpful and were really kind to us. I would go back again if ever I am in the area for service even though it is not our local garage.

J. B.

Brilliant! Outstanding! First time I have used them, not the last! I have always used main Audi dealers before, never again. They are friendly, knowledgeable, and efficient. And their pricing is very, very reasonable. With my front spring replacement on my Audi TT they were nearly 45% cheaper than an Audi dealer price I got quoted!.Sure the garage ambiance is not that of an Audi dealer but who cares? Isn't it about how you are treated and how the job is performed. They beat any main dealer I have ever used. They went beyond the call of duty with my repair, doing little extras on the car that no main dealer would have been bothered with and.treating my car as if it was their own. I just cannot praise them highly enough. Having been in the automobile industry for 50 years I know how customers and vehicles should be treated, I,m sure you will not go far wrong with using Gotts. Well done to them!

R. H.

Sam takes excellent care of my VW Eos, and is very trustworthy and has a great deal of expertise when it comes to VWs. I refuse to go elsewhere!

P. G.

Excellent work done by the guys, extremely helpful. Very reasonable price. Yet again the guys saved me a pile of money today 12/3/16. I had brake failure on servo assist, broken roof ariel, as well as an engine management fault on my 2001 golf. They quoted me high £200's on cost, then I was called back and said they could do with half parts and also solved the engine management fault on my 4motion. These are the most honest and decent people to work with. Not only the father (*owner) and his sons and employees. We need a quick favour to look at my partners Citroen C4 and the fitted in during the jobs, for a quick and effective fix. We will always use this company.

L. R.

Without a doubt the best garage around for my Audi, i has a serious fault and it was expertly diagnosed there and then, and it wasn’t a case of just plugging in the tool either! This was the first time I’ve used Gotts and I will now use them for all of my car needs going forward. Oscar is a top bloke many thanks.

S. H.

So glad I’ve found this company! These guys are so helpful especially Tom, they go above and beyond their duties. I have recommended them to all my family and friends and I will never take my car anywhere else.

T. d. V.

Nice guys, good communication, and despite working on a Vauxhall when they are VW specialists with their connections at Vauxhall dealerships managed to get to the root of a tricky EGR and turbo solenoid issue and repaired it successfully. Despite only being booked for a few hours for the job it took a few days to diagnose the root but never gave up and saw the repair through despite the frustrations and kept me up to date with regular phone calls. Very happy with the service.

J. A.

Very happy with the service the guys provided for my 2004 Audi A3. Had new rear discs and pads fitted and throttle housing cleaned. Explained all the faults in full detail. Will definitely use again for service/MOT later in the year.

M. R.

They provide a really good and reasonably priced service. I’ve been using them for several years and have had no hesitation recommending them to friends and family. Very professional and friendly and you can feel reassured you’re in good hands.

P. R.

Very pleased with the work done and the price. Nice to know there are still some genuine guys around. I am very particular in where I go, and pretty much always end up at the main dealers. But going on today's experience then I'll be using these guys from now on for my Audi TT servicing etc. GREAT JOB GUYS.

M. R.

Great job, very professional, polite and timely. Work done to a fair price, and well informed throughout. Will definitely use again, cheers Gott's.

M. C.

....was recommended using these guys by a friend... I have recently bought an Audi A4 Quattro Estate, my pride and joy, so anything that needs doing I would want the best job done and a great service... yes I could have gone to Audi main dealer, but I didn't want to pay the rip off prices, so I wanted an Audi specialist without the Audi prices! Car went in today as I could hear a slight clunk as I turned the wheel left nearly full circle , so just wanted a diagnosis... had a call once the diagnosis was done explaining what it was... was a very small job and they fixed it for me at no cost!!! Audi would have charged me £60 for the diagnosis + god knows how much labor cost! So long and short of it... highly recommended! Would not hesitate to recommend to anyone...service due soon so will obviously be using Gotts .... Good honest and genuine garage and they use all "genuine" Audi parts too! Mark- Norwich

D. M.

Following a problem with my elderly Audi A3's electrics, Gott's was recommended to me by the AA patrolman who attended as a professional, trustworthy, independent garage who would do a good job for a sensible price. He was entirely right. Excellent service with helpful mechanics who explained the problem clearly, as well as fixing it expertly. Gott's will be the garage of choice from now on with present machine and any subsequent Audi / VW I buy.

P. B.

Just picked my vehicle up from it’s latest appointment with Gotts. Great bunch of guys, helpful, knowledgeable and fair. As usual all work completed on time, would recommend Gotts without hesitation.

A. S.

Have used Gott's for MOT, Servicing, cambelt change and fault finding, have been excellent in terms of customer care, resolving issues, keeping me informed and value for money, was concerned about finding a good VW garage in Norwich, but Gott's have been first rate.

L. C.

I've known all the boys from Gotts garage for a few years now and all I can say is, what a wonderful bunch of lads you all are. Always efficient, hardworking, kind and reasonable. Always there for advise when needed. And always ready to go the extra mile to help. Even offering customers lifts to and from the garage. Johnny, Tom,Oscar ,Dad and anybody else I've missed. Thank you so much for all your hard work over the years. Louise Cardy.😊

G. T.

Excellent efficient service over the past two and half years keeping my wife’s Audi TT on the road. Always keen to help and show a real interest in the car. I can thoroughly recommend them .

E. J.

A friendly bunch and always pleased with their service! :) However, their opening times are incredibly inconvenient. They used to be open on Saturdays, which made the collection of our car a lot easier. Now the collection of our car is near to impossible due to working full time on weekdays. May I suggest staying open later on one or two days of the week or being open again on Saturdays?

S. G.

A complicated series of issues with the Audi A6 brakes meant working logically through the various possibilities - which Tom did with thoroughness and a good result. Really good value and they explain everything they're doing. Excellent service - quickly identified a fault with non-levelling headlights and fixed without replacing parts - and explained clearly what they'd done. Precisely what I was looking for. Hope to be back (though not too soon!) :)

N. B.

Having been told by another well known local garage that I should get rid of my car as they wouldn't bother repairing it I sought a second opinion, luckily I stumbled on Gotts. I dropped the car off with the engine management report from the previous garage expecting the worst. Later in the day I was called by the garage whereby the problem was explained and the best news that they could fix it. Although the previous garage had condemned the car Gotts explained this was a common fault and they had a top technician to fix it! Oscar was superb, he talked me through the problem reassured me the engine was ok and what he needed to do to replace the cam chain etc. I left the car with them for around a week and the car was ready when promised. They ran through the bill in detail and suggested I return in a month or so to run the diagnostics again to check everything was ok. This I did and as promised Oscar checked the engine over to ensure everything was as it should. Top notch and I will now be a regular customer with my Audi.

K. P.

Wouldn't go anywhere else in the area for car repairs and servicing these guys are the best in Norfolk! Honest and reliable and really great price compared to BMW and I have found better service as well, Jonny and Tom have gone out of their way on countless occassions to help me with repairs, breakdowns etc and just giving friendly advice also when it comes to selling or buying new cars and what the best options are for a girl who doesn't know a great deal about cars :) I always recommend them to family and friends and wouldn't go anywhere else! Thanks guys x

C. G.

They are a good garage. Very honest and open which is why I like them. Not a main dealer so any work needs to be planned in advance so they can get the parts in.

S. M.

Thoroughly pleased with the service on my Octavia DSG gearbox, genuine parts used but at a very competitive price against main dealer. Thanks guys👍

C.

I got my LWB Caddy serviced and MOT'd here recently - great work as ever - it's always a pleasure doing business with Johnny and his team 👍

a. r.

First class customer service. I had my engine management light flick on along with my DPF filter regen light. I completed the regen but these lights kept coming back on. I had an idea it was a faulty sensor. I took my car in to see these guys and a quick diagnostic confirmed it needed a new sensor so I booked it in also had the aircon topped up as well whilst they had the car. I need my car daily so they fitted me in an I had my car back with me within a few of hours. Big thanks to Jonny as well for the lift home and back.

g. f.

Excellent and honest garage. My car went in to have the track rod ends replaced (after another garage said they needed doing!) and they told me it wasn't needed. I can't imagine there are many garages that wouldn't have just replaced them. Thanks a lot and you'll be my first choice garage from now on!

H. P.

Responded very quickly with an itemised quote after I initially got in touch. Offered open and honest prices for both genuine VW and good quality (BOSCH) aftermarket parts. Advised me that I didn't need to carry out the front disc/pad replacememt until the next servcice despite me having mentioned it might need doing (on the advice of the main dealer). There was pleanty of communication throughout the day relating to service items and everything was wrapped up in 4 hours. Despite Gott's not having the shiney image of a main dealer, we will definitely return next year. Recommended. (Mark 5 Golf GT TDI)

S. C.

Great little garage Audi specialists, been taking my cars here for years. Great service, repairs and prompt communication. Def recommended.

G. H.

Really good service at a fair price with really helpful and friendly staff: what else do you need! I'll definitely be returning.

s. w.

I was recommended Gotts 6 years ago when I moved to Norwich and have been going back ever since. They are always friendly and professional.

P. B.

Great place extremely helpful and replaced my battery quickly.and for a very reasonable pride. Highly recommended

u. j. n.

Really friendly, honest and efficient

J. C.

Friendly garage, thorough service.

D. R. B.

Turned up with a seized bonnet catch and in desperate need of topping up on Ad Blue, for the long journey home. These lads helped me out, went out of their way to fix the problem rather than leave me stranded.. legends, thanks.

J. W.

Can't fault the service. Staff always very helpful.

B. L.

Brilliant people with a wealth of experience with vag group cars. Great value, and great service. 5 stars easily attained.

L. D.

Have used the guys at Gott's for a few services and a cambelt and brake change. Can't fault them- honest, welcoming, efficient and good value

C. P.

Excellent customer service. Explained everything in Lehmans terms and never felt like they were trying to palm me off. Would highly recommend!

V. k.

I always take my Skoda here. They are friendly and professional and I trust and value their judgement.

J. O.

Recommended to me by another garage who were unable to help diagnose a rough running issue with my old (old!) Audi Coupe. Despite being busy, Tom and the team fitted me in between other jobs and diagnosed the issue quickly and professionally. Great customer service. I'd recommend to anyone. Thank you!

F. C.

Really thorough and smart work, also kept me well informed. They will be my go-to from now on

R. B.

£60 + VAT for Aircon gas recharge. By far the cheapest I could find locally

D. Y.

First time at gott's and everything was good especially the price compared to audi.

M. R.

Excellent company to deal with and very competitively priced, will definitely use again, thanks.

O. F.

Competitive prices. Good advice, honest about what work needs to be done and what can wait.

R. M.

A great family run business very helpful great service at sensible prices I will take my vehicle back for any further work

I. W.

They were a great help with my van and very reasonable price

J. D.

Friendly and helpful staff, transparent pricing, excellent service and works!

J.

Good service Knowledgeable team Independent Audi workshop with more realistic prices

p. s.

Great bunch of guys, super helpful and honest about what is needed and what is going to be coming up in the future.

e. c.

The guys at Gotts are amazing, had my car booked in for a new differential that needed to be changed and they done a perfect job. Such helpful information and great to talk to. Definitely be using them again!!

M. S.

Excellent service prompt friendly and reasonable price

J. F.

Good friendly service, reasonably priced. Genuine and quality parts.

J. A.

Always helpful, good value and very professional. Great family business.

j. a.

Great service from Oscar today. Knows his stuff, good swift service.

G. G.

Fantastic service, excellent advice & extremely reasonably well priced. Will be back for sure.

D. B.

Great work by these guys, really busy but still managed to help me out. 10/10

B. A.

Very professional, excellent service, I highly recommend!

a. k.

Great service, found the problem and fixed it straight away A+

A. V.

Superb service, professional reliable and honest! Always super helpful and knowledgeable, I would highly recommend.

s. d.

Good professional garage ,Vw,Audi,mercedes specialists

E. G.

Absolute diamonds. Even when I began to think I was loosing the plot with hearing an ongoing noise caused by another garage that won’t be used again, Jonny, Tom and Sam all went above and beyond to solve the mystery and then Sam to fix it. Polite, friendly, efficient, approachable and reasonable. Greatly appreciated. Thank you.

M. C.

Excellent VW specialist, Volkswagen problems solved and sorted

J. B.

Great service from start to finish as always.

A. S.

Friendly, quick and high quality service

I. B. R.

Great service from a knowledgeable bunch.

E. C.

Excellent service and good advice.

H. G.

Good honest mechanics!

P. B.

Helpful people and good advise given

R. H.

Nice friendly garage

T. D.

Very very good

M. M.

Friendly

W. w.

Very happy with the service I received and they sorted out my car straight away. Staff are friendly and very helpful. Will definitely be using them again.

Contact

Photos