Reviews of Pronto Prestige Accident Repair Centre (Norwich). (Auto Repair Shop) in Norwich (Norfolk).

Pronto Prestige Accident Repair Centre (Norwich)

109 Reviews

84 Comments

Auto repair shop

Auto body shop

10 Bessemer Rd, Norwich NR4 6DQ, United Kingdom

Description

Information of Pronto Prestige Accident Repair Centre (Norwich), Auto repair shop in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Pronto Prestige Accident Repair Centre (Norwich)

Popular times

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Reviews of Pronto Prestige Accident Repair Centre (Norwich)

w.

My car went in for rear end damage and scratches on the passengers side rear, pronto kept me in the loop throughout and Paul or shaun was very helpful when I rang up. Very happy with the service would highly recommend

T. M.

Pronto was who my insurance company used. Got to say I was very impressed with this garage. They called me on the day my insurance said they would and arranged to come and pick my car up 2 days later. Was called on the morning and told a time he was coming (Tom I think) he took my car and left me with a courtesy car. They then phoned me a few days later to say parts were ordered and I would be kept updated but then got a call 5 days later to say the work was complete so only had my car for just over a week. It was then delivered back to my home so I didn't have any inconvenience of getting to and from garage. The repairs on my car were very good and it had been completely cleaned. Tom who I delt with right through was very professional polite and friendly. Thankyou.

K. Y. H.

Had a very good service from Pronto. They keep me updated on my car progress. On top of that, my car was even cleaned before it was return to me. Thank you very much for your amazing service.

B. L.

After a car drove into the back of mine, my insurance suggested Pronto for the repairs. The accident happened on a Friday evening and before 12pm on the Saturday Pronto already had my car. I found them to be very professional and friendly. Throughout the time Pronto had my car I received text message updates regularly which were very reassuring. The repair itself is to an excellent standard and I wouldn't hesitate to return to Pronto should I need any future car repairs. Thankyou to the team from one very happy customer.

L. B.

My car was a write off. But just wanted to say a big thank you to Elis & Rhys for their open and honest support and keeping me updated every step if the way. They are a credit to the company. Would highly recommend Pronto.

W. W.

Very slow to get started and had to make contact myself in regards to getting my vehicle booked in. But nonetheless once my vehicle was booked in it was fairly straight forward. Was collected from me at the agreed time and a quick turn around with the work being done to a high standard within 5 days. Collected the car an hour after being informed the work had been completed! Generally positive and friendly experience - Would recommend.

M. P.

My insurers required me to use Pronto Prestige Norwich in connection with a claim. They delivered a good quality new courtesy car and collected mine for repair. They kept me updated at every stage and when the repair had been completed, returned my car. Polite and professional at every stage, I’ve been very happy with Pronto Prestige. Happy to recommend

C. W.

After my car was hit my insurance company sent my car to Pronto, they were very helpful and keen to save my car as I wanted. When calling them they were very friendly, polite and helpful. They were also on time and good at keeping us updated.

J. B.

We had a accident rear ended, Robert from Pronto came to collect our vehicle, he was very helpful explaining everything that they were going to do to our car. The job was completed within 2 weeks, they then phoned myself to tell me that the vehicle was to be returned shortly. When the vehicle arrived it was in an immaculate condition, inside and out, Robert again was first class explaining everything they did. Would recommend Pronto to all for a first class service. Many thanks to all at Pronto 👍👍

s. c.

Had a scrape in car abs claimed though insurance . Pronto were the insurance companies provider of repairs . From first contact right through to completion, pronto were amazing . Picked the car up, left us with a Courtesy car at same time . They had our car for a little over a week , and kept us updated though the whole time. They didn’t replace the panels that we thought they would , so we were amazed and the repair and you would not even know ! Highly recommend.

M. H.

What a fantastic service I received from Pronto. Not only did they come pick my car up, they brought it back to. Jonny was such a lovely guy. Really polite and professional and set my mind at ease. The repair they did to my beloved mini was first class and I would definitely use them again.

T. A.

Professional service, thanks to Dan Leverett for updates and keeping us informed, very polite and helpful he is an asset to your company. Very happy with the work done.

s. m.

Thank you for a superb service. Rob kept us up to date with how the repair was progressing and was professional and friendly at all times. When we received the car back it had been valeted too! A big thank you to all involved at Pronto for doing and excellent job on my car.

J. S.

Took my car to Pronto Prestige to get my damage repaired from an accident I was involved in. My car was very well looked after & came back good as new... I wish to thank Rob & everyone at Pronto Prestige who repaired my vehicle!

s. B.

I found that Pronto's representative Ashley was very polite and helpful. He telephoned me on two occasions to let me know how the repairs were going and to let me know when my car would be returned to me. A hire car was brought out to me by Ashley which I wasn't happy with so on the following day another member of Pronto's team exchanged it for a more suitable vehicle. I would definitely use Pronto's services in the future

E. T.

Very pleasant young man collected my car from home, to take for repair, leaving me a courtesy car. Within 2weeks they delivered my car back having done an excellent job, all cleaned and valeted, very impressed. Highly recommend.

M. E. S.

My car was repaired through my insurance company with Pronto and the service was first class, kept informed by Rob throughout and his customer service was excellent. Very pleased with the results when the car was returned!

C. M.

What a joy. A 5 star service. I cannot recommend this company high enough. An accident management company took 9 weeks to do nothing....everytime I phoned for an update I was given a different story! The wonderful Jonny at Pronto Prestige stepped in and took ownership of my claim and he personally delivered my repaired vehicle 6 days later! My hero. Thank you so much Pronto.

K. D.

Excellent service by Johnny who was really professional, helpful and kept me in the loop the entire time as it was an insurance claim. My car required body work repair which was competed within a week. My car is looking superb. I will definitely use them again if needed. Thanks

L. R.

They kept me up to date with what was going on, picked up and delivered my car to my workplace with courtesy car whilst repairs were being done. The work was done really quickly and my car looked great when they dropped it off, spotless repairs and lovely clean as well!

G. G.

Excellent repair to our vehicle. Extremely clean and like new on collection. Harry in reception was very professional and personable. He kept us informed of the progress of the repair. Highly recommend Pronto

L. L.

Had my Audi S5 repaired by Pronto after hitting a fallen tree. Absolute 1st class service. Really nice and professional and easy to use. Would definitely recommend.

G. G.

Excellent service from Pronto. It was an insurance job and, from my perspective, couldn't have been easier. My car was collected from home and a courtesy car dropped off - all timely and painless - and I was kept up to date throughout the time the work was being done. It was returned looking as good as new, and dropped off to my door. Would have no hesitation in using them again.

S. C.

Fantastic service my car was there for a few weeks as more was wrong than first thought. I was called weekly and updated on progress by Jonny, he was happy to answer any of my questions and was very helpful. I would use again and recommend them to anyone looking.

D. B.

Pronto contacted me after I reported an accident. Damage was caused to my car after a third party backed into it on a car park. Rob from Pronto in Norwich handled the whole process with courtesy and professionalism. I found the process simple and trouble free, with their liaison with Enterprise Car Hire.

C. G.

Had my van taken to them by my insurance company for repair following an accident. My customer advisor Johnny, spent lot of time and trouble to avoid it being written off. Now got it back and you can’t see the join. An excellent repair and it’s probably the cleanest it’s ever been. Can’t fault the service.

R. C.

The company collected , repaired damage to rear wing of car and returned it to me. Its raining heavily today so visual inspection of the repair is limited but on first look the repair appears very good indeed . The company kept me informed of progress throughout and their reps were professional.

K. R.

Very good service all round. Ashley who looked after me, kept open late for as my insurance company sent me to the wrong branch, so thank you for that. For anyone sent by your insurance company; check which branch you need. All round seems a well run and professional set up.

O. E.

Very professional and customer service focused company. Kept me up to date throughout the whole repair. Would highly recommend to anyone and would be happy to send any of my vehicles here again for repair

k. f.

added on behalf of Mrs Ford.... Was more than pleased with the service and when our car was brought back we were more than pleased with the repair, also because our car is a little bit of an odd colour but the match was perfect.

M. A.

They were really helpful, kept me upto date on parts n repair, picked my car up n it looked brand new. Mark thanks to Harry , he kept me updated on progress of my vehicle

D. H.

Use them after another drove into the front of my car causing a lot of damaged. They gave me a decent car to borrow while mine was fixed, kept me updated, and back my car as good as new.

J. C.

The accident damage was more extensive than assumed and the pandemic held up the supply of parts which extended the time I was without a vehicle. However it was returned looking like new inside and out! A commendable outcome from a professional team.

J. W.

My car had been hit and damaged, Pronto were exactly that! Prompt!! My car was collected super fast, the customer service was faultless, Rhys was friendly, helpful and efficient and kept me updated on the work being carried out. When my car was delivered it was immaculate, inside and out, again a friendly delivery. I cannot recommend them highly enough.

M. H.

I would like to say what an excellent and very professional young man Jonny is. He helped me by reassuring me and keeping me updated on my car. A job very well done. Gillian Kerrison.

A. s.

1st class professional service. Thanks to Niall Elis and Josh who sorted the car out for us. Quality Job with a quick one day turnaround.

s. X.

I came across the garage due to my vehicle being involved in a minor road accident, from the moment my details were past over from my insurance etc I can proudly say that "Rob" dealt with my vehical all the way through, I am extremely satisfied with both the return of the vehical after repairs as the quality of work is outstanding 🙂.. As well as the communication between Rob and myself keeping me informed nearly every other day of how repairs were going etc.. The garage itself is outstanding an couldn't recommend it any higher.. The staff have all been so polite, well mannered and assisted my needs when ever I have made a call to the garage.. I would definitely have no problem recommending this garage to anyone.. I will definitely without a doubt use them again if in need.. 🙂 Keep the amazing work up👍

N. L.

Johnny dealt with me from beginning to end! He always managed my expectations and was generally very helpful and easy to talk too! Highly recommend him and this company!

O. H.

Would highly recommend!! From start to finish the staff were amazing and really helpful, Jonny was really friendly and made the whole collection/drop off really easy and stress free! Will definitely use again if needed!

K. O.

Professional Punctual Kept me updated After being hit by another, courtesy car dropped off pronto! My own car delivered back when fixed.

S. P.

Like to say what great service I received, Harry was fantastic couldn't of been more helpful kept me updated throughout, would definitely use again. Nothing was to much trouble.

J. B.

Harry you were brilliant in helping me get a courtesy car, keeping me up to date with my car progress. Everyone at pronto friendly and helpful. Thanks guys!

L. B.

Pronto were brilliant following my car accident- they supported me throughout- everyone was so helpful and acted very quickly when I needed them! I cannot thank them enough!

J. M.

Good communication and excellent service. Provided with a courtesy car. Collection and delivery to home address. Quality repair.

A. K.

I can’t tell you how pleased I am with the service I received whilst Pronto repaired my car after being involved in a non fault accident. Rhys was the person looking after me. He was very professional & had a very big job to deal with due to the amount of damaged caused I my car. It took just over 7 weeks to repair fully, which Rhys correctly estimated initially & he kept me fully updated every step of the way, I couldn’t fault a thing. Thank you very much, an amazing service & a big thank you to Rhys for always being on the ball.

L. H.

They are an excellent company very professional. Courteous. Keep you posted with all repairs. I would completely recommend to anyone to use .Thank you

G. S.

Rob kept me updated on the progress and was always courteous and professional. My car looks as good as ever.

M. C.

Staff very helpful after my recent accident car booked in for repairs 18th August so will leave further review on completion

D. R.

Amazing service, quick and with great communication with Rhys who was really great, called at every stage to give me a heads up which is so so nice. Thanks to everyone there :)

C. D.

Very professional and an amazing repair can’t even see the join ,and repaired in less then a week ,would 100% recommend them

V. S.

Very pleased with the service and the Repairs carried out on my car an excellent job carried out.

R. H.

I would like to thank all at Pronto for their help After my accident, keeping me up todate at all times Especially Reece Wishing you all a Happy Christmas

M. R.

Perfect repair, car beautifully detailed when picked up, Friendly chatty staff and kept up to date via text at each stage.

m. s.

Great service, went to work onsite

R. K.

Excellent service, a good repair and Jonny was very helpful keeping me informed with the progress, I am very happy, recommended

A. H.

My insurance company referred me to Pronto for fairly minor accident damage to offside front of vehicle. They collected the vehicle and returned it when finished, having valeted the vehicle inside and out. I'd be full of praise if the repair had been quick, but it took four weeks. Exceedingly slow, but they did a decent job of the repair. I wouldn't use them again simply due to the time it took.

p. b.

Fast and efficient professional service, we were kept informed about what was going on, and most important an excellent repair, thanks.

C. W.

Great service, Rob was very good and kept me informed on my car

L. W.

Friendly, helpful staff. Thank you

K. B.

Thanks to Rob and his team for a very good service, it was easy and smooth! highly recommended!

p. s.

Excellent job and gave us feedback on how the work was progressing

J. A.

Excellent service and great job done on my pride and joy a BMW M4.

O. L.

Thank you very much to Rob and Jonny for a fantastic, quick and and absolutely professional service and attitude!

C. B.

Excellent job done the car. Paint work very good

J. M.

Dealt with Ashley and he was great from start to finish. Couldn’t recommend more

T. C.

Prompt collection , good communication an d superb repair done.

C. W.

It was a pleasure in dealing with this company being professional and informative. I took my Tesla for a minor repair to my back bumper and reversing camera due to a third party scrap. Niail who was my main contact was superb and knowledgeable in dealing with my repair, giving me progress reports when needed from the start to me picking up my Tesla within four days. I would certainly recommend this company for any bodywork repairs that’s requiring professional attention.

H. H.

Excellent and efficient service by Elis. I would definitely use them again.

A. B.

Kept informed all the way through, picked car up and returned it

A. A.

Very helpful and friendly 😊

I. T.

Kept up to date, good quality work done, very pleased

K. C.

Amazing guys friendly and helpful one very happy customer

A. D.

S. M.

L. L.

R. K.

L. O.

A.

Pronto repaired my vehicle after a hit and run. Their standard of service was excellent. Rob kept me in touch by updating me every week. Friendly. Reliable. The finish I’m extremely pleased with, car looks almost new. Plus I received a nice air freshener 👍🏻 Overall I’m very pleased with my experience. Would recommend to anyone.

M. H.

S. H.

J. G.

J. M.

E. W.

I’d really recommend the team at pronto especially Rob, his consistency in keeping me up to date was really appreciated. The courtesy car I was provided I fell in love with, it was also very clean! The work that was done to my car was completed to a high standard. Overall I’m very impressed and would recommend to anyone who needed their service.

K.

Excellent company to use while my car was in for accident repairs. Within 24 hours my car was picked up and a hire car was given to me for 2 weeks. Really professional service with constant contact and updates. Jonny was really good and super helpful from start to finish. My car was returned spotless having been repaired and valeted inside and out! Would highly recommend this company. Thank you so much for all your help

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