Reviews of Group 1 Watford BMW Servicing. (Auto Repair Shop) in Watford (Hertfordshire).

Group 1 Watford BMW Servicing

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291 Comments

Auto repair shop

Auto repair shop

4 Odhams Trading Estate, Watford WD24 7RY, United Kingdom

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Information of Group 1 Watford BMW Servicing, Auto repair shop in Watford (Hertfordshire)

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Reviews of Group 1 Watford BMW Servicing

A. C.

My car had to go in for a recall. The service was seamless from booking the car in to collection. Email reminders with full expectations of the day were very helpful. Loved the key drop off service. The vehicle health check video was very helpful in explaining setting issues I was having. Tracey was great! The only thing I would say is that as it was a recall from BMW, they should have offered to reimburse my expenses for the day as this wasn’t my fault.

A. H.

The staff were very courteous, efficient and professional, but most of all, they were very sympathetic. Our car had developed problems on our drive from Shropshire to Sussex. They took the car in on very short notice. Even though the repairs couldn’t be effected immediately, we were kept informed of the progress of the repairs whilst we were on holiday. A big thank you to Tracey who looked after us.

K. O.

As always the booking system was very easy and on the day everything was delivered professionally and the cost was as first advised. I would like to especially thank Lisa who looked after my service. She is always happy, efficient and friendly and makes everything so straightforward. I know my car is in safe hands and will never go elsewhere for servicing.

A. R.

This was the car’s first service and was handled extremely professionally and expediently. The process and outcome explained thoroughly and clearly - as were the financial and practical ease benefits of taking out a service plan. All in all superb. However, these are a few areas I suggest could be improved upon; despite several members of staff being present at their desks when I arrived (but nobody on Reception) and although I carried out the automated check-in, I received no welcome or acknowledgment until I needed to ask what the WiFi code was b) the otherwise excellent chap who dealt with me later, forgot to provide a requested quote for an ‘extra’, which at the time I forgot about too c) because of practical restrictions it is apparently not possible to clean cars at this centre, so a card was given for a complementary car wash - great, except this was for the automatic brush variety, not hand, which would risk causing the paintwork to get scratches - no thanks. Other than for the relatively small aspects above, I would highly recommend using this centre.

P. K.

Excellent service and communication, took a massive headache off me by negotiating directly with BMW headquarters. Kudos to the service team for sorting it out and being awesome. Special shout out to Tracy from their customer service team for her Crystal clear updates and negotiation skills. Well done.

R.

My Review Pros: Service was good and was carried out within the two hours quoted. Whilst I waited, I was able to work at a desk and accessed the free wifi very easily. Cons: I was not informed when I booked and paid for the service that an additional service needed to be carried out costing a further £60.00. This should have been explained over the phone at the point of booking. Apart from that: Tracey was great and updated me on my service plan and further work to be carried out. The lady on the reception desk was friendly and helpful upon check in. The video I was sent with an explanation of recommended work was very helpful. Thank you.

M. N.

I visited BMW Barons Watford and was met by a lovely lady, Tracey. Tracey is a most helpful person with lots of knowledge of BMWs. As my car was juddering and shaking while driving without any warning lights, Tracey suggested a vehicle inspection check to be carried on in order to find out the problem. As soon as the issue was diagnosed, it was sorted out and throughout this process I was fully informed of the progress. One of the Best Customer Service received by Tracey and her team at the BMW Barons Watford. Highly Recommended

A. J.

Excellent customer service. Brought my old 630 in for a recall. Checked in on the screen and was brought a coffee and pointed to a desk with WiFi where I could work quietly while waiting for a couple hours. P.S The team are also excellent sales people so you could be easily up sold if you aren't careful! 😉

P. C.

Liked being able to book via the BMW app, and then check in by screen input on arrival with a deposit box for the key. Good communication (see on) every step. Lost a star as a little irritated by over communication with reminders via the app, text and phone, selected a spare lite of oil which was missed, temporary car clean at the car wash wasn’t good, location a little remote and is relatively expensive

s.

Great customer service from Tracey & Mechanics team. Still patchy checking in system - no one seems to like it so I’ve no idea why you still use it ! Also your app is not compatible with Barclaycard payment which means I need to see an advisor anyway! You’ve overly complicated & reduced what has always been a pleasant customer experience . Great team at Watford - make the most of them !

D. F.

Excellent service at Barons BMW in Watford good from start to finish. Profesional service from the sales department and was offered a drink whilst we looked. Many thanks to all at Barons Watford.

N. S.

Really great service! Had to change a component of my gearbox as well as service the brakes and engine oil. All done the same day as had to drive to the airport the following day. Really amazing!! Tracey as well was fabulous!

L. D.

Comfortable waiting area. Took about an hour for my car to have visual check. As couple of cups of coffee later, the job was done.. Complimented on my car's condition. No problems.

M.

Nice staff, spacious parking, final invoice not so nice. There is a box at the front to drop keys off so you can come earlier to avoid messing up your schedule. Near by to a coffee shop and few other places if you can wait around.

D. W.

The team at BMW service are truly magnificent, they eliminated the stress of having a car that was giving me problems! From drop off to pickup they were brilliant! A big thank you to Tracey, Lisa and the rest of their team.

R. T.

I had a BMW ACE2 camera installed in my 430i M Sport Coupé by a BMW dealership in the north of England. From day 1, I had nothing but problems with it. After relocating to the south, I contacted Barons in Watford and their Service Advisor Tracey Yerrill-Asser who took on the problems I was experiencing. She was fantastic!! She listened to my problems with the system and arranged a same-day meeting with her and a technical guru. Long story short - problem solved!! I now have the security of a fully functioning dashcam system. Every BMW dealership should have a ‘Tracy’. Many thanks and well done.

F. I. A.

I loved the layout of the place and the system of operation. People were very nice and friendly and very efficient. Checking in online was very helpful and the self service kiosk is very easy to navigate. In all, I had a great experience.

D. E.

Friendly service. Kept me informed of progress on the fault which was tricky to diagnose. Online checkin the day before made dropping the car off very easy. Have used Baron’s for 5 years now and will continue to do so.

A. S.

I have been using Baron's Watford BMW Servicing for over 10 years now and they have always been great. I highly recommend them. This time's special shoutout to Max Sherburne, he is just fantastic.

S. B.

A convenient place to get your BMW serviced. If you wait inside, there is free customer Wi-Fi, sofas, coffee machine, and also has a couple of workspace cubicals if you need a space to put your laptop and catch up with work. You now are pointed to 'check in' using one of the two kiosks - where you enter your details and pop your key into a little key locker. At the kiosk I was offered 10% off BMW accessories and also an offer on a front and back video recording device - which seemed to be a third-party one.

S. W.

An excellent customer experience, with swift efficient check-in/drop-off of the car, then great communication whilst the fault was diagnosed/resolved. Highly recommended

R. B.

Everyone was very friendly and helpful . The office was cool and comfortable to sit in while I waited . And I was very happy with the car clean ! Didn’t expect that .plus I got a complimentary voucher for a car wash

C. S.

They failed to wash and vacuum the car as promised when they confirmed my service booking. Very disappointing! "As part of our service today we have washed and vacuumed your car free of charge"

P. I.

Automated check-in and out worked fine, communications good, work appears fine. Not given 5 stars as for the price of BMW servicing would expect the car to be washed also.

G. D.

I had something stuck in my AC fan and they quickly diagnosed the issue and had my car back to me same day. Price was reasonable too considering the item stuck was a fault of my own. Thank you.

S. C.

Really friendly, supportive and flexible team that regularly updated me and gave me options to keep me on the move and working whilst my car was worked on. Well done and thank you

R. P.

Always friendly and helpful, and the vehicle is always ready when promised without any drama. Would highly recommend.

m. r.

Car went in for a recall. Staff friendly and extremely professional and efficient. Recall dealt with along with a free vehicle check which was very thorough, providing a video of the check and their findings. They found a reasonably new tyre had a bulge on the inside that I wouldn't have noticed. Very grateful to them as was a real safety issue. Thank you all

L. L.

Easy to book in, easy automated system to drop keys off. Pleasant area to wait while car was being serviced. Helpful staff and an inspection video sent while car in their workshop.

R. M.

I was offered MOT and complimentary clean and required tyres to be changed. Good MOT but car clean was not done

P. L.

Very helpful and we're able to respond quickly and professionally when the car showed up some unexpected problems.

K. S.

Excellent customer service from the whole team. Tracey was fabulous and kept me posted on everything that was going on with the car service and the engineer took the time to show me any issues. Thank you

M. S.

Very professional service as usual from Barons Watford, had my vehicle repaired and returned to me in the time frame specified. Great service

À. F.

I had a long wait, but staff were professional, pleasant and helpful and the environment was comfortable. They offered compensation for the wait, beyond my expectations. I would highly recommend.

J. J.

Fast efficient service. Video recorded inspection allows the customer to see all defects identified so they can make an informed decision about repairs

T. G.

I've had three services for my BMW at Barons Watford so far. All I can say is that they provided me good customer service , not disappointed at all.

L. M.

Tracey found the most cost effective solution to resolve my issues and queries. I felt on that visit I was treated as an individual and an important customer.

k. b.

Brilliant service From Tracey . Very helpful , made my day and a credit to BMW service Keep up the good work

D. S.

Very pleased with service. Excellent booking service, excellent update from Steve and a visual report from the mechanic.

T. O.

Easy check-in. Received timely updates. Early return of car. Good customer service.

A. L.

Always very friendly staff. Having used a previous dealership for car work before I’d rather wait for a free appointment here than go elsewhere. Kept up to date with the work all the way through and helped by Lisa who is an example of how employees facing the public should be!! Thank you

C. M.

Easy to drop off, given hours between 8-10am so very flexible! Given a call and text around 2.30pm and collected shortly after! No hidden fees and was very smooth! Loved the drop off

B. S.

I arrived 30 minutes early for a while you wait first service for my mini. I had checked in on line the day before and effortlessly completed the check in at the kiosk in reception. Immediately after that I was called by the receptionist to say my car would be serviced immediately and I should return in 90 minutes. I left the premises and did some shopping at the nearby hypermarket. On my return about 75 minutes later I was told that the car was ready and there were no problems. The whole experience was perfect; efficient and polite, caring service. Thank you.

N. H.

Helpful and friendly team that kept me informed of progress throughout. Will definitely use again.

K. V.

Great service by Barons Watford team (especially by Tracey) in getting the my brakes done while I was waiting. I would recommend them.

T. K.

First class customer service.Good choice of new and used bmw and minis to choose from all in one area for your convenience.

L. a. t. S.

Excellent service centre. Lisa is always very helpful. I really appreciate it.

a. h.

Service was excellent, very friendly and efficient, my only issue was that my car being just over two years old needed new parts that had failed, I believe if work is carried out to your car through its warranty you should have a courtesy car for the trouble, unfortunately they only have 2 minis which were not available. Whether this is a BMW issue or a repair centre issue it should be assessed for the future. Apart from that I was very happy.

N. C.

Usually have bad experiences with mainstream dealers but with barons Watford from the first phone call I found everyone so helpful quick and efficient. Derrick went over and above to make sure my problem was sorted very very happy with the service I received. Even though this branch is 45 minutes and there are closer branches this will be my go to branch from now on

M. Z.

Decent service. MOT Very over priced at ~£54, but what you'd expect from a company like bmw. Had an mot on friday which I was told my car needed a new rear tyre. Had it replaced and couldn't get back to them till Tuesday at the earliest due to work restraints, but was still charged an extra ~£27 as it was over the 24hours to get it back for them which I found to be ridiculous.

s. b.

Excellent and speedy service, Tracey has exceptional customer service. Always come back to excellent service.

A. H.

This is the very best Service department I have ever encountered. They are friendly, efficient and always quick to react to any problem - big or small. Derrick Kelly and Steve, whose surname I don’t know, are exemplary professionals who take the utmost care to detect and correct any defect and always go ‘the extra mile’ to ensure that the car is in perfect order. Please ensure that they receive this feedback Annabel Hennessy

R. O.

Easy to book in and get a suitable appointment, kept informed of progress by Max

P. M. (.

Mostly good. They fitted in my service and MOT so that instead of using the courtesy car that I booked, I was able to wait an hour and take the car home. On the negative side, I asked for an error to be investigated (but they didn’t) and the invoice shows no financial details (every item shown as £0).

L. R.

Steve dealt with my car service and arranged an automatic replacement car. Very pleased with the service at Mini

M. W.

Always find it quick and easy to book service and MoT with Barons BMW Watford at a time that is convenient either weekday or weekends. In most cases it’s a waiting appointment which doesn’t take time.

p. v.

Excellent service given by garage today. Special mention to service advisor Tracey Yerrill-Asser. Listened to the issue I had with my car and dealt with the problem efficiently. Very knowledgeable and excellent customer service. Booked service and MOT on the strength of how I was looked after today. Thank you Tracey.

e. f.

Derick professional as always(only reason I use Barons Watford)kept informed of progress of works and costing. Technicians video report on my vehicle was professional,concise and informative. As an ex BMW tech and advisor I can fully recommend the service and professional service I received from Watford Barons BMW…..

C. Z.

Very pleased with my first service. Helpful feedback and good customer care.

D. L.

Slick new check-in/check-out service along with the usual nice vehicle check video. Work complete quickly but a bit disappointed they didn't give the car a clean as I've come to expect.

A. K.

Pleased to use this garage for my vehicle MOT. Very efficient process to drop off and collect the vehicle at a time convenient to me and when I noticed the interior of the car had been cleaned I was left with a feeling that this garage goes above and beyond in terms of the service provided

C. H.

Great service and a nice clean interior to come back to. Much better than other branches I’ve tried.

K.

Couldn’t believe the difference in service from last time … they were friendly and efficient. I had asked for a holiday safety check and was able to wait they even cleaned the interior.. I will return. Thank you

D. M.

Firstly I rang up bmw to book a appointment as my car needed a break fluid service... the lady on the phone (sorry can't remember name) was very polite and booked my service in. On the day walked in had a few other questions i want to ask where I spoke to Lisa who was happy to answer all questions and also was very patient. Can't fault the whole process 5 stars.

A. G.

Used Barons for my MOT and end of Warranty check for my BMW. I found the new key checkin system fast and efficient … like it! Polite friendly service as usual and a clear and informative service video provided after the inspection. Happily, no issues!

D. B.

I have always had issues with BMW servicing and it has put me off in the past of getting a BMW. The experience this time was so much better, the new check in system is great but Steve made the whole transaction run very smoothly - updates when promised and for the first time ever the car was ready when I arrived and was a 2 minute handover not the 20 minute wait I have had in the past- very impressed

N. S.

They are professional but when the booking has been made they included in the booking a car wash and vacuum ...but they didn't made it!

H. T.

Had an MOT and service booked. Great service and very efficient.

A. H.

I've been taking my BMWs here for many years. Work always carried out to the required standard whether a standard service or a more complex problem. Good staff and good facilities.

M. W.

Efficient service, my car was dropped off our of hours. I received a call first thing in the morning from Derek at the Watford branch advising me about my car and what needed to be done. My car was ready to collect same day What was so nice of the service team they found something else wrong with my car and put it right free of charge. That was a very nice touch. Hence by I always use Barons Of Watford to service or repair my car Thank you so much!

B. K.

MOT and service completed according to schedule. Good communication, great service and easy drop-off/collection. Reasonable price (for BMW).

S. W.

Service staff were friendly and efficient in booking the car in. Video sent by the technician was handy and gave good advice. Car always feels great after a dealer service. Only gripe is that you can't book loan car on line when service booked with this centre, and they can't arrange wheel alignment which is quiet a common need what with the state of the roads these days.

M. Y.

Derick the service manager really looked after me and went the extra mile or two to ensure that I was happy even when things didn't quite go to plan. My car was booked in for some work under warranty and the replacement part had some imperfections that Derick wasn't happy with. He informed me of the issue and explained that there would be some delay while they order a new part in order to ensure that the work was perfect. Derick arranged for me to have brand new 3 series loan car at very short notice so that I wouldn't be without a car over the weekend and could still get to work on Monday. Great service from Derick and the team at Barons BMW Watford!

R. M.

Very Professional and excellent service from Barons BMW Watford. Tracey was exceptional and advised me through what will happen in the Inspection 2 service, also knowing the Master tech will be working on my car was very reassuring. COVID 19 guidelines adhered to and was a efficient process. Thanks again for looking after my car, and Tracey thanks for you impeccable service.

W. H.

BMW Watford are just a pleasure to deal with - excellent communication, brilliant service and everything on time. Highly recommend them for any BMW needs.

M. S.

Everyone was friendly and explained what they were doing and how long it would take

P. P.

I booked in needed the car promptly for work and school run. The acknowledged my need and in the sorted it out fatster than I could get back despite last minute booking.

P. H.

The experience was a good one however there was some confusion about what date and time I was booked in. I received conflicting mails and was called by the service centre as I had not arrived when they had expected me. I informed them and showed the mails I had received. They apologised.

D. S.

they got our surname wrong and then wouldnt change it...somthing about only HQ can change it. other than that, service was ok on car, but seemed to stress them out that we wanted two items hecked as it may take 2 days and not one day, despite us phoning a couple of days before what we wanted. we just did the important issue, engine light was on, so they diagosed and replacerd camshaft sensor. their concern was the time it would take (not an issue for us) when asked if Air Con can be checked as not working right...so we left that out. we'll get that sorted out somewhere else.

L. H.

Very safe and professional service. I had booked in for a 90minute service. This message hadnt been passed on to the team, and due to it being a contactless check in, it wasn’t till one of the team called an hour later that this unearthed. So I was asked to return an extra hour later. Not ideal, but all managed in a professional manner and a glitch in the system due to the check in being COVID safe.

S. M.

Great service, professional and courteous staff, fast and efficient, highly recommended!

J. P.

Experienced two punctures and took the vehicle to Barons BMW to have them replaced. Professional team booked in the car and completed the work quickly and to a good standard. Thank you

J. S.

The online booking system and 24 hour drop service at a secure site responds well to customer needs. The personnel are very knowledgeable and thorough with very personable skills that relate equally with the care a customer is expecting for such a high quality car. Identifying that I had been incorrectly charged in the past and assisting to correct highlights the priority and genuine culture of customer satisfaction. I will only use BMW Watford in the future.

H. A.

It was a bit disappointing on the service front. My car had gone in for a recall update. The ‘check in’ service is minimal and Cars are no longer cleaned as part of the service.

B. R.

Very courteous and polite service, but I feel the cars are designed to be with BMW service more often than usual. I only collected the car yesterday from BMW and as I switched on a message is telling me to book my service again next month, this would the 5th time in 4 years I also need an MOT test done which I will ask BMW to do during the service next month. Seems to be an expensive car to owen.

A. G.

This was my second time using Barons BMW service centre and once again they were excellent. Very friendly and helpful receptionist and Derek the service adviser was very professional. The work on my vehicle was carried out very well and in good time, they sent me an email containing a video of the technician carrying out a vehicle health check which was very reassuring. Thanks again for great service and look forward to see you next time.

A. A.

Staff at BMW Watford are very professional from start to the End. Specially Derick who served me was very helpful and very professional. Thank you so much BMW Watford team and I definitely come back again l.

D. O.

Took in to investigate engine malfunction light .Diagnosed as faulty exhaust camshaft sensor . Total cost £570 which I think is very expensive. Good customer service except I was travelling a long way on public transport to collect the car and waiting for confirmation that it was ready and all testing was ok. Got a voicemail to call them and I called continuosly for 30 mins and no-one answered the phone which really stressed me out and that and the cost spoilt the experience a bit. On plus side they said battery light was on and charged it overnight . BMW main dealers are so expensive for servicing and repairs. Normally go to the Ruislip branch but they were booked up for 2 weeks and it was urgent.

S. A.

Booked car in to BMW watford for a major service. Tracey looked after me well and got car booked in seamlessly I left car and got a call in a timely fashion to collect. All in all a positive experience. I had a query about the oil service that was showing as Amber on the info centre rather than Green. After a quick chat with Tracey, it’s because the oil change was 5 months overdue but having only driven 2k miles since purchase, and lockdown due to covid and suffered from covid, it’s circumstances why it was late rather than any undue issues with car. i had a pleasant experience with BMW

P. N.

Great communication and fixed the issue quicker than expected. Thanks.

K. L.

I had a problem with my car and they were very helpful and solved the issue promptly. Friendly staff, explained the problem of the car in an understandable manor. I previously used a different BMW dealership which was not helpful.

N. I.

I visited Spire BMW sales department today as I had an issue with the Bluetooth in my car. On arriving at the site there were plenty of spaces to park in. I was greeted kindly by the reception staff who were helpful in pointing me to who I should speak to. I dealt with a lady named Sam who is the Product Genius there. She managed to hook up my phone within minutes. I recommend the centre to everyone as I truly received A* service.

P. G.

The booking in process for the service was really straightforward, the service was done on time and within the quoted price. The video review of the vehicle health check that was provided was also really helpful. Overall, a very positive experience.

B. M.

I dealt with mark for the purchase of my M235i. To put it simply, mark was a great person to deal with, polite, friendly and a great laugh, always had the answers to my questions. The test drive initially was very helpful, ran through the different driving styles on the car, the settings on the car and knew it inside out which helped with my decision. 5 stars for marks indepth information and customer service!

F. C.

Very happy with the service received!! The advisor was so polite and made me feel so welcome. He called me to advise when the car will be ready and also told me about cost from the start. I highly recommend Barons Watford BMW.

C. S.

It's a BMW garage. They have seperate service and showroom areas, though advertise this poorly to customers. The service centre has nice staff for the most part, but information is communicated very badly. I twice had to decline their intent to service my car against my wishes. All in all, i just felt that they were trying to take money from me left right and centre. Wont be using again.

H. F.

Finally took delivery several days ago of my new plug in MINI Countryman Hybrid. Must comment on the very friendly, professional and competent sales team. My main contact helped me to reach my purchase decision without being at all pushy, and all questions were answered or he found the answers. He kept in touch during the long wait for delivery. When the car was ready for delivery he and his team handled my changeover efficiently and have followed up to ensure all is well. It is, and I would highly recommend the Barons Watford MINI sales team to anyone.

H. S.

Very helpful and offered options to get my car sorted as quickly as possible . Good communication re progress of repair. Had courtesy car via enterprise. Just organised my service . Quick efficient friendly . Derrick and Jane are true Gems . Thank you

T.

Quick and easy to deal with, dropping of keys etc through the digital boxes, have on occasions not completed all works and haven’t cleaned my car is my last 4 visits in comparison my wife’s Renault was serviced recently and actually cleaned to a higher standard than pre-covid but a premium brand like BMW won’t touch your car and you actually pick it up in a worst state than dropped off with dusty hand marks etc.

C. B.

Organised a replacement rear wiper for me at short notice and despite me turning up late still had it fitted within 40 minutes. Cleaned the car for me at the same time. Prompt, professional and courteous. I’ll definitely use them again.

f. m.

The team at Barons BMW were very knowledgable. They kept me updated throughout the process with very useful video logs. They have very good measures to manage Covid-19 exposure. I would highly recommend their services to others

T. M.

Been using this garage for 5 years and the quality of service is fantastic. They look after Wife’s car as well. Well done Thanks Tim

T. R.

Job done on time. I had txt message, phone call & email with video before starting the job. Brilliant. Phone call, txt & email after job done. Paid online. Collected my car & drove back home, found a message on the dashboard saying "Battery charge very low start the engine". So I rang them 3 times-No answer. I emailed them, No respond. I decided to complain this to Baron watford Manager. Had a chat online & left a message yesterday night. Awaiting to hear from the Manager.

A. B.

It's been a few months since I purchased my brand new BMW. I walked in with my husband on the whim and received nothing but outstanding service from the outset. I had the pleasure of dealing with Mark Price who has extensive experience, knowledge and a great personable domineer. In the past I have found car dealerships exhausting, overwhelming and salesmen to be arrogant and pushy. However this was far from what we experienced and would highly recommend this dealership and Mark Price, for me he has gone above and beyond and drops me a line every couple of months just to check in.

B. v.

I always get my car serviced here. Car needed MOT and service - MOT failed and needed 2 new tyres which was arranged on same day so all good however 2nd time that car wasn’t cleaned on pick up and more importantly lack of detail as they replaced 2 tyres but all tyres have different tyre pressure after reset which I think is lack of detail and not what I expect from this company..

S. P.

Amazing customer service. A massive thank you to Alex L who sold me my last car; he showed me an enormous amount of patience and took the time and effort to go through everything with me. My family have always purchased through this branch and they have never failed us. I have tried purchasing bmw’s From other dealerships but nothing beats the attentiveness and value that Watford give. Thank you.

A. I.

Bought the car from Barons Watford couple of years ago and just did the first service. They have always been very helpful and knowledgeable. They have only completed the service with required items and didn't try to over do and charge. I will continue to be their happy BMW customer.

R. D.

Pleasing from beginning to end. Abbie was very helpful at giving me choices available to bring the car in. Allowed me to think about it before booking. Receptionist Emma was also polite and friendly. Adam the mechanic gave a detailed video. Good overall experience and price was slightly cheaper than Borehamwood branch. Easy to park too.

H.

Good Experience Service was professionally dealt with. Staff I interacted with were very courteous and helpful. Am pleased to say they went the extra mile to get a warranty claim approved with no inconvenience caused to myself.

M. C.

Very good experience, staff was nice and happy to answer all my questions, also I could test drive all cars I asked but one as it didn't have fuel. Had to wait for about 15' before i xould speak with someone from the sales team, however there's a nice lounge with coffee/tea magazines and sofas to comfortably wait for your turn.

M. J. K.

What a great service I got from Mark Price when I purchased my BMW I recently had a Dash cam fitted to my car. I must say the level of customer care I received from the guys at Watford particularly Martin Bracken was outstanding. Martin, big thank you for going the extra mile *****

H. R.

Brought car in for checking a couple of things and a winter check. Great attention and all matters dealt with professionally and great customer service from Lisa.

E. Z.

I have a very close BMW service in Borehamwood, I’ve contacted them through emails without a single reply from them, been there in person and the first impression wasn’t good enough for my standards, they didn’t even knew about the BMW Tyre Hotel option to safety store the winter or summer wheels . So I decided to go to Watford BMW service even if this is a few miles away. Its just a very different service with very polite and friendly staff always willing to help and assist you. Special mention to the team leader Derek. If own an BMW it’s worth travelling extra miles to Watford to see this place if you require anything for your car. Highly recommended!

T. B. E.

I bought my first Mini Cooper S from this dealership nearly 10 years ago and I’ve remained a customer ever since. I recently purchased a new vehicle from them and the sales person was extremely friendly and helpful. The sales manager was particularly professional and helped iron out a minor detail with the car. I’d definitely recommend this branch and will be a lifelong customer. 5*’s

T. N.

This was for a BMW recall to fix two issues. Barons called me as promised when the parts were available and we agreed an appointment; they offered me a lift home if I took the car in. On arrival at reception I was asked to wait until Derek was available and sat for a while until someone else booked me in; I don't understand why the receptionist or the other chap couldn't book me in when I arrived. The lift home was very helpful, especially as I had my small daughter with me. Barons phoned as promised when the job was done and I got a taxi back and was again asked to sit and "wait for Derek" for an incredibly simple handover. It was only a short wait; Derek kindly gave me a note for my file confirming that the recall jobs had been done, although it is of course on the BMW system. I asked for this as when I sell the car it will be well past 10 years old and paper is immediate evidence to a buyer. Apart from the odd delays on arrival and collection while somebody has to be summoned from behind the scenes the experience was good, but I found that I could have asked for the car to be collected from and returned to my home, which I would ask for next time....

m.

Steve Gubbins managed the MOT and full service of the car in a timely and efficient manner. He kept me updated on any problems that were discovered, costs and time taken.

C. S.

Took my car to have the rear brake pads replaced. The final bill was less than I was quoted on the phone. No complaints whatsoever.

N. O.

fantastic service as always from Tracey would highly recommend this centre

D. W.

Online booking simple. Lifts and while-you-wait available. Usually a convenient slot. Car clean on return and never later than promised. Free coffee, clean toilets and a range of comfy, cafe or work cubicle seating while you wait with free wifi (a tad slow if you are downloading or uploading large files but it is a workshop after all, not a serviced office you pay for)

P.

I used the sit and wait service which took around 1.5hrs. Waiting area was comfortable enough with a good choice of drinks available and also a large tv. Got sent an update video of the service half way through showing tyre and brake pad depths. Would used again if price is competitive.

N.

Car recalled. Very friendly and welcoming, explained what they would be doing with the car. Regular updates via phone informed when car was ready for collection. Car cleaned on collection. Wonderful service. Granddaughters enjoyed their hot chocolate drink.

M.

Excellent service. Bookings team were very helpful and Robin was brilliant explaining the issue and fixed it quickly.

A. K. T.

My sales agent was Mark Price, he was a top man throughout the process of getting me my new BMW 2 Series Coupe, my first BMW ever. He was really involved, giving me quick call backs regarding newer and cheaper quotes and prompt email reply on any queries I had at the time. Overall, 10/10 on dealership.

E. M.

Just bought my first BMW and cannot tell you how helpful the guys at Watford are. I could park, unlike the other dealer I went to, got a good deal and advice on finance. Cannot wait to get my new car!

B. D.

Booked my car for service and mot but they couldn't even clean the car .Compare to other dealers they have got a lot to learn .this is the third time this happened to me .Please take note .

M. U.

I was very impressed with the service at Barons Watford, would go nowhere else.

D. H.

Fantastic customer service. We dealt with Riaz (Spire Watford) who went above and beyond and provided us with exceptional care throughout our new car purchase. His experience and knowledge in BMW vehicles and other manufactures was vast which helped us decide on purchasing the correct vehicle for our need. Many thanks Riaz and keep up the great work.

t. a.

Great service as always, the service personnel that I dealt with was most helpful thanks.

S. V.

Air conditioning was not working after recently being recharged by independent garage...decided to return to Mini main dealer for their attention and all now working perfectly. Dealership was very good re Covid-19 procedures too.

H. A.

Thank you to Mark Price for sorting me out with my very first BMW on Thursday 14th March. Thank you for your wonderful service and in particular your patience! Would highly recommend to anybody considering a car from this dealership.

A. E.

We bought a used BMW 330i from Spire Watford. It was a great experience and the salesman, Richard Thomas, sets a fantastic example to other BMW sales people. Customer Service at its best! We were greeted in a friendly and helpful manner. Richard went above and beyond the call of duty to accommodate our request to view the vehicle even though it was in the workshop area when we arrived (without an appointment). The car was prepared and ready on the day promised and it had been 'detailed' to a high standard. I have visited many other BMW dealerships where the reception is sullen, unfriendly and downright off putting. I am glad to say that Richard has restored my faith in BMW. Alan & Caroline (Camberley, Surrey).

R. W.

I had MOT don and service. Very quick and good job done! Make my day! Will definitely stay with them forever! Thank you!

G. S.

Really enjoyed my BMW experience! Grant and the guys at Barons made it a swift and painless experience to get the car I wanted. They were able to meet my demands with ease and went above and beyond to help me take receipt of the new car within my timelines

A. K.

We bought our new BMW from Rio and couldn't be happier. He pushed for our car to be finished sooner and was very patient with all our questions as first time buyers. Excellent service!

S. K.

BMW M135i - EXCELLENT SERVICE - SPIRE WATFORD I can tell you from experience that after dealing with BERRY HEATHROW / CHISWICK and TRING I have received the best level of service with this dealership. I got the second best price but it was the sales representatives honestly, transparency and courtesy that sold me the perfect car. Yes, I will be going again next year as my first point of contact when changing my car again. I have experience in dealing with BMW deals for the last 17 years so am no spring chicken :). The sales rep and his manager were amazing. BEST DEALERSHIP IN MY 17 YEARS OF DEALING WITH BMW.

J. T. S.

Great service, asked if I wanted the car washed, performed the full service in just under 3hrs. Recorded a short video showing pad and tyre wear. Told me straight away when the car was ready. Will return for my next service!

M. M. O.

Dealt with Mark Price at BMW Watford, which led to me buying a new 1 series. Fantastic sales man who kept me up to date throughout each process and always greeted me with a friendly smile. Would definitely recommend Mark to anyone interested in looking at a BMW - fantastic team.

R. P.

First time I had taken my car to BMW as i have always tried to find cheaper garages elsewhere (which i always regretted after!!). The whole experience with BMW from start to finish was just perfection. Outstanding staff, derek who i was dealing with was fantastic and in the end my bill was £150 less than what was quoted. From now on i will only be taking my car back to this specific garage. Good to finally find a garage you can actually trust! Ps car feels brand new again!

M. D.

Service was somehow cancelled despite receiving a confirmation so could not use touchscreen booking system. Car not cleaned after work and spend of over £400

Y. I.

I walked into Baron Watford BMW last Friday just to have a chat about the X1. I was attended to by a lovely gentleman Mark Price, he was very patient with me and attentive to exactly what I wanted. He was very professional in his conduct and he went out of his way to get me the best deal possible. By the end of the day I was the proud driver of a 2018 XI. I picked up my car today, Mark had got everything ready and organised for me. If you need help with any BMW please go Barons Watford and ask for Mark Price! Mark takes customer service to another level! Thank you Mark!

c. g.

This service centre were amazing! They were welcoming, friendly, very efficient and professional. I will never go back to Mercedes! Thanks BMW BARON WATFORD

M. D.

Great service from Aamar. He was extremely helpful & polite,arranging the refurbishment of both rear alloys on my 320 d m sport estate without hesitation when I pointed the scuff out to him...he noticed a scuff on the other rear alloy and did that too. I was purchasing the least expensive car they had in stock but was treated as if I was buying a £100,000 I8! I can’t recommend them enough. Thanks again!

J. C.

My car was checked in on time, I was being served quickly and my car was returned to me the time they promised. This garage is a hundred times better than Specialist BMW Tring! Derick was very helpful. I will continue to use the garage.

g. b.

Came only to look as we wanted to buy early next year. We didn't get the usual salesman sulk when he found out. He was very professional and gave us his time to explain the features of the car. Other main dealers take note!

H. R.

Gave a full service. All carried out well and promptly.

K. R.

Very good service fast and on time! very nice friendly staff with great customer service especially Lisa and always on hand to help! I would highly recommended this branch compared to any branch I have been to as they always go above and beyond for me

M. S.

My vehicle required a full service and first MOT. Due to needing an automatic loan vehicle i was able to book about 6 weeks in advance. Once at the service area i didn’t have to wait very long to be seen by Steve. The paperwork was sorted very quickly and Steve was extremely helpful in sorting out the relevant ref no’s to allow me to use a loan vehicle. Steve arranged two days use of the loan car but still called that evening to provide an update. The following morning Steve called again to confim the completion of the work. I would like to thank Baron BMW for their excellent customer service from Shuman in the showroom and Steve in the Service team for the help. I would definitely recommend them to family & friends.

N. W.

Very efficiently handled by Derick who answered all my questions promptly and helpfully. The icing on the cake was to be able to bring forward the timing of the MOT by a full three hours. The car now runs noticeably quieter and smoothly.

L. H.

I use Barons, formaly Spire because I know and respect the staff, who are polite, helpful and knowledgeable. Also I have always had first class service, and good advice from them. I wouldn’t hesitate to use them again, and recommend them to other BMW and Mini owners.

b. s.

I have received nothing but great service from ‘Mark Price’ and the team at Barons Watford BMW. I was made to feel welcomed, great discussions about my options and affordability, updated, informed. Mark was very personable and always tried to be as helpful as possible!

T. M.

Professional, friendly and prompt. No hidden extras. I could probably have got my pads and discs changed cheaper, but it would have taken quite a bit of effort sourcing parts and the whole thing was done for me in half a day.

T. W.

Happy with the service, but I am old school, so I prefer the personal touch. I did not like the automatic book in via a faceless computer.

C. M.

Impressive customer service experience in view of new Covid-19 social distancing measures and regulations in place. Pre-arrival telephone call, staggered arrival times and efficient turn around time - brilliant. Would not hesitate to recommend any BMW Mini owners to use Watford Baron.

A. M.

Very professional and very efficient. Super service with a smile.

M. H.

Delayed MOT and service due to lockdown. Given time slot. Arrived early. All safety measures in place. Seen quickly. Car ready after a few Hours. All done well. No valeting available but given the current situation a very good service.

J. W.

Brillant customer service! Very friendly lovely helpful staff who are always on hand to help with any question this is definitely the best branch off Bmw I have ever used! I would highly recommend them to any Bmw customer!!

C. B.

Great customer service, would highly recommend

C. G.

Very pleased with my new vehicle. I found our salesperson Diarmuid Vaughan to be very helpful always returned my emails promptly and was very knowlegeable. The service we received from Diarmuid was excellent and would recommend him as a contact for anyone I know choosing to buy a BMW.

S. Q.

I recently bought a BMW X1 25d X line auto from here. Initially I was considering a Mercedes GLA but once I drove the BMW there was absolutely no doubt Id have to get the X1. A few weeks ago I called to book a test drive and I spoke to a gentleman called Shumon. From the onset not only was he very nice and friendly but he also made me feel like family. He even sent me a link of a video he had made me to welcome me to BMW ahead of my test drive. When I arrived he welcomed me like a friend Ive known for years. He offered me a drink and then we started talking about my options. He arranged for the correct car to be available for test drive and he also let me know of several options on the way..During the test drive he showed me what was standard and what was extra. You could tell he knew his BMWs inside out. When it came to ordering, he went through the different trims colours etc even when I was unsure he gave me his valuable opinion and when i didnt agree he didnt make me feel I was wrong! Shumon was very professional throughout and he kept in touch with me during the order. He let me know where the car was and when. He even sent me a video of when it had arrived which was a very personal touch to the process. When we collected the car he ensured everything was as ordered and stayed with me till I was content everything was working perfectly. A few days after I drove off with my new car he called me to ensure everything was fine and told me not to hesitate to come back to him if I had any concerns. All in all I highly reccomend Shumon at BMW Watford for his knowledge, professionalism and character. Thank you!

J. B.

If you opt for a service whilst you wait, you get a courtesy car “clean”. I waited 45 minutes after the car was serviced and got the car back uncleaned. If Barons pay their cleaning contractor by the car they are being robbed off. Barons, you need to change your cleaning personnel. The car service would have got you 5 stars.

C. S.

Friendly people, but overpriced. Offered a brake fluid change for £104, which is £60 from an independent garage. However, they were not pushy.

c. l.

My contact at BMW was very attentive and provided regular communication around progress. The online booking service was unfit for purpose and resulted in an incorrect booking. Other than the online service, the experience and was great.

S.

I bought a car from these guys recently and I had a really positive experience Riaz was very attentive and listened to what i needed and treated me like a valued customer. I will definitely go back there again. From start to end the whole process was explained step by step. Anish was an absolute wizard at being able to teach me all the technology he was so patient and went through everything so simply that I actually remembered, thank you Guys see you again in 3 years

T. M.

Just left there with our new bmw. Helpful staff and generally a pleasant dealers. Our sales rep was friendly and patient with us from the start. I felt we got a good deal and we are happy with our purchase.

R. G.

Excellent service, happy to recommend.

J. G.

They serviced my car competently and valeted it nicely. Not the easiest premises to get to in my opinion - there's no easy walk to a railway station and it's easy to drive past the turnoff to Asda which leads you to Barons.

K. S.

We were away from home and developed a problem with the car Barons were brilliant, we can't thank them enough for fixing our problem quickly and efficiently.

F. B.

Great dealership. Dealt with Mark Price who could not have been more lovely and helpful. He found me a better model than I expected for my budget. Could not recommend him highly enough.

N. R.

Professional and personable service from Rio when I bought a new 330d this week. A smooth process handled the p/x of two cars without fuss and at a sharp price. New car was accurately specified and the handover informative.

A. D.

Purchased a car from BMW Barons Watford. Fantastic service from Shumon Shawkat. Shumon answered all the queries patiently and professionally, although we took months to make the decision. He helped us through the process and kept us well informed, and even helped us courteously when I had a tyre puncture in the first week of purchase! Thank you for Shumon for great service.

A. H.

This is the second car that we have bought through Mr. Shumon Shawkat at the BMW Watford dealership and it has been excellent. He is very knowledgeable about the cars he is selling and also provides transparent information regarding the available options to purchase. I will surely buy from him again.

A. C.

Vehicle recall for re-wiring. Work completed quickly and efficiently within 2 hours. Excellent service.

K. C.

Excellent communication and customer service, highly recommended.

L.

I recently bought my new 3 series from Spire at Watford. The car is my fifth BMW and it is the best one yet. I dealt with a salesman called Riaz and he was absolutely super. He was friendly and knowledgable and great fun too. I could not have asked for better service or a better car. I don't work for BMW or have any connection with them other than as a customer but I do believe in giving praise where it is due. All round a fabulous experience.

G. C.

Good service and advice by Stephen without adding the unnecessary costs of extras.

B. K.

Easy booking process and COVID-safe drop-off for MOT and repair of faulty number plate light. I was kept informed throughout and contacted once MOT was complete

C.

Had the best experience at Barons Watford. My sales adviser Shumon really looked after me! I've been to other dealerships and their sales tactics can be really forceful and pushy. Barons Watford didn't do any of that. The service was really efficient and I received my car within a week! All my questions were answered and explained. Shumon really had my best interests at heart and found the best deal for me within budget. Literally sooooo happy with my new "baby".

S. F.

Aamar was fantastic. Helped with the trade in of my car and purchase of my next one. Always friendly and helpful, making the whole experience less stressful than expected. My used car was like new when I collected it.

M. T.

Very enjoyable experience. Everything was made straight forward and easy to understand. Mark Price answered all of my questions even after I left the showroom and all in all I would highly recommend him and the dealership as a whole.

S. M.

Very easy to book in, drop off and collect. Friendly helpful staff, very stress free experience

0.

Great Service. Great staff. They were able to get me in sooner than I expected as I had left my MOT to the last minute. Easy to to deal with and very friendly. Would recommend

D. E.

A big thank you to Elliott Rothwell, who gave excellent service. He was very professional, knowledgeable and polite. It was a real pleasure doing business with Elliott. I am extremely happy with my new X3. Thank you Elliott for great service.

D. W.

Just a brilliant dealership. A real pleasure dealing with Derick as my service advisor and as always my car superbly taken care of by Robin. A very happy long term customer

k. b.

Very friendly experience. Professional approach

D. C.

Moved appointment at short notice and carried out MOT and brake fluid change very quickly. Also very impressive covid distancing setup.

M. R. R.

Myself and my friend have been coming here for about 4 years, and would recommend seeing Shumon Shawkat. He is extremely knowledgeable and a true professional. Going to see him will change any view you have of car salesmen! He knows the cars, the policies and the finance inside and out and has the utmost integrity. Fantastic!

L. T.

Having just purchased a new Z4, I have been extremely happy with both the pre and post sales provided by Spire Watford. Anish has been my primary contact and throughout the sales process he has impressed me with his helpfulness, knowledge of the car and sales approach - there has been no hard sell. He has let the car sell itself. Very impressed overall and would thoroughly recommend, Anish and the wider Spire Watford team.

I. M.

BMW Watford have always looked after me and my car, my last visit was no exception and the service I received more than satisfactory. I am more than happy with the service I have received from them over many years.

E. S.

Very nice people. And they did a good job of the repair, and redelivering my car back to me. Would have given them a fifth star except could not get through to them on the phone.

S.

I bought my first BMW through Riaz and Shumon. Waited 6 months to post this review, as I wanted to make sure I was totally satisfied with my purchase. I had intended to by a BMW 4 series, but Riaz understood my needs and wants and had me walking out of the door with a fully spec'd 1 series, which I am over the moon about. Quality service, excellent communication and I will be buying through him again.

R. S.

All great except I was advised at the time if booking that the air con refresh service will take half an hour and in reality I was there for just under two hours. I turned up on time!

B. F.

Wonderful, professional service from Lisa. No unnecessary charges like with some main dealers. Did a lovely job and all with a smile! Thank you

F. R.

First time visiting BMW Watford. Dealt with Shumon Shawkat, who was knowledgeable, informative, polite and professional. After assisting me on my decision to order a BMW X1, he updated me constantly with progress of delivery. The collection of the car went very smoothly and Shumon spent extra time demonstrating controls and workings of the vehicle. Exceptional service all round.

L. W.

First time my car has been there and I found it to be an extremely smooth experience,very nice staff,all round 1st class

S. D.

Had a fantastic experience at BMW watford. In particular a sales guy named Shumon helped me out a lot. I sadly got into an accident and wrote off my first BMW in the same year I got it. Shumon called to see how I was and was on the case straight away to assure me he would find me a new car. Was back on the road in less than a month - really great experience even after I got the car. I’ll be recommending in the future.

A. G. U.

Great service and really efficient, shame my car wasn’t cleaned however I understand in these odd times of COVID but felt very safe and love the video report and really quick and excellent service and really professional - Steve has been great

N. D.

Great customer service from our sales man Riaz getting my first BMW with my wife. We had been having trying time at other car dealers previously so this was a refreshing change! Riaz explained all the options and purchase details when we came in and gave us continuous progress updates throughout the manufacturing process. When we picked up the car we were given a full tour of our car and all the features by Samia. Couldn't have asked for a better team - Thank you!

M. B.

I came in looking for a used 1 series, I was served by Mr Mark Price who has been an absolute pleasure to deal with he got me a deal which I thought was perfect for me and made the whole purchase process from start to finish an experience that I will never forget. Could not thank and recommend the guys at this dealership enough.

A. P.

Big thanks to Shumon @ Barons Watford, he helped me find the perfect spec car, within by budget, and even managed to get it delivered in under a week as I was stuck without a car after mine got written off. 10/10 highly recommend this branch.

P. D.

Me and my brother bought our first cars and were both new to the process in which this purchase entails. We initially shopped around and actually visited a Berry BMW in West Drayton where we were shocked at how poorly we were treated as potential customers and on the receiving end of some childish profanity once we decided not to buy from them. We actually called up Spire Watford earlier and were put through luckily to Riaz, who came across like someone who knew his stuff and someone who actually recommended we shop around before we saw him. That to me was the first sign of a top and well established salesman. Someone who isn't afraid of competition clearly knows the industry and product inside out. We proceeded to go and see him after our poor experience in West Drayton and hands down, the service we received was second to none! impeccable attention to our details and needs as well as making sure we understood and were comfortable every step of the way. Riaz actually went above and beyond to make sure we were satisfied and looked after. It is very rare to see a sales person provide a great after sales experience, where he has been there and ever ready to help with any questions / queries we have had. I have already recommended him to my friends and family and I highly recommend him to anyone wishing to purchase a BMW. I would like to thank Riaz for his amazing service and his humble and warm nature to which he embraced us with. All the best, you will definitely go far in life and should be commended by BMW for being the best ambassador they could have asked for. Regards, The Dabhi Brothers!

H. S.

It was my first time buying a brand new car and Spire BMW Watford made it a fantastic experience. I would like to thank Shumon from sales at Spire BMW Watford throughout the whole process from enquiry all the way to sale of vehicle. He was very friendly and helpful in helping me make decisions on the extras I chose on the car, which I'm very pleased with. Shumon always kept me in the loop with anything I need to know. Throughout the whole process Shumon made me feel I was making the right choices and decisions for me. I will look forward to ordering my next car from him in the future and will be recommending others to him.

A. F.

Good contact with team- but quite expensive for a ‘basic service’ - and was disappointed that car wasn’t cleaned as part of the service. Will have to think about future options going forward.

M. J.

The gentlemen at Barons Watford went above and beyond to prepare my car for its first MOT, as well as perform necessary servicing. Highly recommend the staff, and Derick in particular as your adviser.

M. T.

I had a service at Barons BMW. The staff were great and they kept me informed of progress. They dealt with me very efficiently and professionally. Would definitely use them again.

m. a.

Was confusing at first to find the entrance to go in but I managed to find it in the end, I was welcomed by the receptionist and I told her what I was there for (servicing) she asked me for my details and straight away I was dealt with, I was sent to a very polite and caring man, I didn’t have my debit card with me so I asked how I could pay, and the man managed to make me pay online via a link, he took the car keys, I left for an hour and a half and then came back to see the car has been finished and just needed washing, throughout the 15 minutes it took to clean the car the man went through my car and what needs to be done with it, the treadth was lower than the legal limit and he told me how dangerous it was to continue driving in that condition, I really did appreciate how caring he was about the situation and really did make me feel like I was getting good service, then we talked about my car and what happened to it, end of the day I had a really good experience, I definitely recommend to service your car here as I loved it!

S. F.

Tracey was fantastic, kept me informed and reassured throughout the time my vehicle was with them. Great service

v. a.

Very professional and great client service, from dropping off the car, keeping me informed of progress to collection. Highly recommended for BMW/Mini servicing needs.

p. l.

Best in class for service and support. Recently purchased a new BMW x3 and the support from the team was fantastic Special mention for Shumon for his expertise and class service. Recomend 100%

L. C.

My experience here wasn't great but also not terrible. I'm sure I was just unlucky. I booked in the car to be looked at under recall with a month wait. When I arrived I was asked to sit and wait for a personal representative to come over. I waited for around 45 minutes before asking why it was taking so long to just drop off my keys. I needed to get back to work. My paperwork was on the desk of someone who had gone to lunch. They apologised and took the keys. The car was looked at and ready with plenty of time to collect later. Again, apologies on collection from the person who was on lunch. I was very impressed with the after visit message which included a web link with a video of the inspection and showed the checks being done on tires, brakes, suspension etc. Prices of repair works included. You do get a premium service with BMW. Just a shame about the delay.

P. T.

Myself and a friend visited a lot of bmw dealerships around London and was not happy with the service that were given to us by some of the dealers. Riaz was recommended to us and we travelled to Watford and we ended up purchasing two new 335. Riaz gave us a good deal and was great before the sale, pickup and after the sale and I would definitely be keeping in contact with Riaz for future buys.

K. C.

After experiencing poor service from Barons Borehamwood BMW, to the extent that I was going to never support the group again. Sandra and in particular Derrick Kelly were particularly helpful and restored my faith in the group. While I will never use Barons Borehamwood again, I highly recommend using the Watford branch. Thank you Derrick, you’re a true credit to your organisation and a great brand ambassador.

N. B.

Great working with Derick both to get the repairs done, and to get the warranty issues ironed out. He was very helpful, clear and responsive and helped get the whole process completed quickly. Thanks Derick!

m. t.

I dealt with Riaz when buying my new 530 M Sport. To say Riaz was unbelievably helpful would be a massive understatement. There was no pretence from him he was true and honest throughout. Nothing was ever too much to ask. I must also mention the Spire team as a whole who were very good to, I'll go back as soon as I can!

N. H.

I took my car here following a safety recall. The work was completed very quickly, happy with the result

A. C.

I cannot recommend high enough the buying experience at Spire Watford under the professional stewardship of Riaz Choudhury - a very capable salesperson who combined BMW product knowledge and sales prowess to construct a very attractive deal that was unbeatable. He then went on to proactively manage the the post sales process with regular updates via mail and phone until I eventually collected the car this Saturday 28th of May, 2016. A truly customer-centric buying experience!

D. M.

I have brought 2 BMW'S from Spire Watford and have dealt with Riaz on both occassions and each time he has been an absolute pleasure to deal with. Very proffessional and always tries to get you the best deal he can. I would highly recommend doing business with him to anyone. Look forward to doing more business with him in the future.

M. D.

My wife and I were very impressed with Barons of Watford we love the car we purchased.We were made very welcome and were looked after by Shuman Shawkat, a charming guy that went out of his way in explaining the process of buying our car and explaining about the nuts and bolts of the car.Good to do business with. M D

S. C.

This my 9th BMW from this garage and all very excellent they have been. My most recent is an X5 which was very expertly supplied by Riaz who I would not hesitate but to recommend. So all you folks out there in need of a great car, go and knock on Riaz's door and he will look after you.

A. B.

My car was picked up on time and everything was explained clearly to me. All my questions were answered. I received a video link showing check on tyres and brake pads etc which was nice to see.

H. M.

Liaised with Mark at BMW Watford who was absolutely brilliant in helping me get my dream car. Very professional and courteous, was a great experience and thank you for my new car Mark.

e. K.

I had taken my car to a different BMW garage who claimed there was nothing that could be done to fix a leak however Barons were able to identify the issue and fix it, thanks to the team

L. F.

Oil and filter service carried out swiftly, fantastic service by Lisa. Car had a recall I did not know about however courtesy car organised too get me on my way!

A. S.

My handover of BMW 2 series with Rio Sawney was amazingly reassuring and informative .He spent a long time explaining how the car works with the reassurance that I was welcome to phone or comeback to the showroom if there were any further queries.He allowed me to drive off with confidence. Thank you Rio. I will absolutely recommend you to my friends buying their BMW

h. k.

Very professional reassuring to seen your car on the video, I will definitely be back again.

C. B.

Parts department seem excellent. Ordered some parts for a mini gen 2, they got them in next day. Bloke was polite / helpful. Parts counter open till 6pm. Will use again as the speed they got the parts in from <wherever> was great. Pics of parts dept posted, it’s round corner from main entrance, near the car wash.

A. 6.

Riaz has been a gent from the start and I must congratulate the rest of the team as our M2 was one of the best prepared cars we've taken delivery for a long time. Swirls? what swirls?? .. Fingers crossed it won't be too long til Riaz is sourcing me my next BMW

B. B.

Really great service from these guys. It's a bit further out for me but I feel its worth it.

M. D. N.

BMW were great, coffee was amazing. What let me down was the rude car washers, I know they are sub contracted and don't work for bmw directly but still, left a bitter taste.

E. O.

Customer service and punctuality was excellent. But I was disappointed that the initial health check of the brake pads and discs was incorrect. Had to be redone. That was very very scary.

S. P.

Very satisfied with the services received from Barons Watford. Went in for a problem at the heater blower, and they have been amazing, they took my car in the same day although I had no appointment, and the best part is that they managed to sort the issue and cover it by warranty. Lisa the service advisor has been so kind and kept me updated with the situation all the time. Overall I would say the services received can be scored 10 out of 10

S. K.

I've had two recalls on my compact, both times they have look at other issues for me, always happy to help and a really great team off people. Parts department are fantastic too.

Z. H.

I’ve purchased 2 cars from here in the past. Staff are friendly and don’t blast you with the usual sales talk. Thanks especially to Riaz. Highly recommended.

g. k.

Nice offices , quick and efficient drop off process. However they had the wrong phone number which I corrected. However they took no note of this and called the old number?! minor error but not the German efficiency they had displayed to that point. Also sent me a very slick video during the service.

R. R.

Barons provided an excellent service. The staff were courteous and friendly. The waiting facility was clean and comfortable.They delivered on time. Robert Roooe

L. S.

Richard Thomas, BMW Sales, highly recommended. Richard is extremely professional and goes beyond the call of duty to ensure his customers are happy; a pleasure to deal with. His colleague Shabbs was also very helpful.

S. P.

Had a worry about the drive of the car and Derick kindly got the car checked over quicky to ease my concern before my wife and kids embarked on a long journey.

N. I.

Very good service and kind staff. Wish the courtesy car options were more widely available and at a better price

M. O.

Best BMW dealership I have ever used. Matt and Riaz were both helpful, informative and very friendly throughout the whole buying process.

C. R.

Picked up my new BMW X1 today . Mark Price was extremely helpful and efficient and we were very pleased with our purchase .

P. O.

My 2nd service with this branch. Quick turn-around of my car. Friendly service. Very happy!

L. S.

Phenomenal service by barons Watford, really looked after me and ensured I got the best service finding out the problem to my car fixing it immediately and updating me along the way!

C. A.

All good apart from waiting on delivery and collection to book car in and out with an Advisor. They get very busy so the process can't be speeded up. Very friendly staff. If you leave your car there the night before take someone with you to walk to the bus stop it's situated on a dark Industrial Estate so in Winter it's not somewhere you would want to walk alone. Nice waiting room with tea and coffee and large TV. I will take a book next time!

G. P.

Takes a bit long to get through over the phone, parts overly expensive and for the first time in years I was refused BMW Car Club UK discount, which was never before a problem.

A. P.

Quick and timely service as promised. No mention of BMW advanced eye care (Front Camera) fault! Think twice.....

H. S.

Courteous and friendly Staff, Clean reception, quick turnaround, respectful of customer needs, Very professional. Special mention of Derek. Had been there to change the AUX port which was damaged earlier. Recommend it.

T. ..

I have purchased 3 cars from Shumon and he has always looked after me. Customer service has always been great and I would highly recommend them for your next BMW purchase.

K. H.

very quick but said they cleaned my car and they didn’t

I. R.

All very polite and efficient

A. -.

Very good service from Mark Price, from the beginning to the end. Very pleased with his level of communication and his delivery of service. Highly recommended to deal with Mark.

M. S.

Always polite and professional. No problem with all the general service I have with them and this is my second bmw.

A. W.

I had a 'waiting' service. Barons were professional, friendly and super quick.

J. p. k.

We recently went to bmw and brought a lovely care from them, they were very helpful and helped us alot, a special Thank you to Anish who made our experience amazing and he took car of us. We would recommend this garage and Anish is the man to see.

J. D.

Great, professional service from Shumon. He was very knowledgeable, calm and listened careful to our requirements. Pleasant service overall. Thank you.

R. S.

A great experience to buy a new car with the help of Shumon a professional, knowledgeable ,polite and a very good listener we asked so many questions but he answers them calmly.Even after we bought a car we called him to ask something he was very helpful.

D. W.

3rd car my wife and I have bought from this dealership. As usual great service from reception onwards, and special thanks to Shumon for his patience and help in choosing the car I eventually decided upon.

S. A.

Mark Price a great person who made me feel comfortable and confident that he would deliver on his promise.And to his word he did he made my experience getting a mobility car so easy and hassle free.Thankyou Shahzad

Y. D.

I would like to express my thanks to Riaz, for the accuracy and efficiency Riaz has provided to us during our recent purchase of a BMW 2016 X1. We are very lucky to meet Riaz after a bad experience with Glyn Hopkins St Albans. Riaz, thank you for making the purchase so pleasant, see you in a couple of years. James and Yijing

S. R.

I was kept informed as to the progress of my service and MOT. All done quickly and professionally. Very courteous staff. Thank you .

A. C.

What a nice change to have a car service go smoothly. Car completed as requested and came back clean & shiny with no additional charges. Thank you to the team!

D. M.

Tracey Yerrill-Asser was very polite and helpful. All in all a very good service, from start to finish, Thank you

A. L.

Car was in for a recall. I was kept up to date with what was happening. I was given a hire car while my car was at Barons. Excellent staff and service.

C. B.

Excellent customer service from Riaz at Spire Watford. Two cars in and no doubt my third from him too - genuine guy to do business with.

S. B.

I recently purchased a M140i. I feel like Mark Price understood my needs and worked hard to get the car ready as soon as possible at a competitive price.

M. C.

What a pleasure to deal with, I have to say most impressed on how speedy my issue was dealt with. Lisa was very professional and as mentioned dealt with the issue incredibly fast. Keep up the good work.

J. D.

Thank you so so much Mark Price! Love my new car!! Outstanding service, customer care and support pre the sale, during, and post sale!

J. K.

Received excellent assistance from Shumon Shawkat in purchasing a new car - right from the car customisation, to delivery status updates, to the smooth handover. Thank you Shumon!

S. &. F. J.

Recent oil change and service. Excellent customer service from Emma. Courtesy car provided. Quick turn around and service report detailed.

P. B.

Hiding disclosure of my own car's service history with them quoting GDPR. Incorrect Dangerous cable lay out of the door caught me and jarred my knee in the way in.

j. d.

They are really good! However, when I took my car for the last service they didn’t wash my car! That is the reason for 4 stars !

E. T.

Derek was brilliant and kept me updated on repairs at all times.

M. B.

Fantastic service, I unfortunately was unable to take my car down on the day of my service/MOT due to being admitted to hospital, instead they picked my car up and returned it. They went above and beyond what they had to.

T.

Really friendly and hassle free. Happy to accommodate and gave me a better deal than any other BMW dealership in the area.

K. B.

Good efficient service and MOT. Shame they didn’t clean the car likely they usually do

D. B.

Very good and efficient.

A. C.

This visit was for the EGR recall. Everything went smoothly, courtesy car was available and car finished earlier than expected.

S. J.

Brilliant service from the sales team at Spire Watford! Lovely welcoming staff, dealt with any queries I had very professionally and made me feel at ease.

S. S.

I have purchased 4 cars from Shumon Shawkat At Spire Watford One of the main reasons why I kept going back was the service I received from Shumon he went the extra mile everytime kept me upto date at all times and his commitment didn't stop after the sale when ever I had any questions he was always very helpful and his willingness to help was very impressive hence I have recommended many of my friends to him n and will continue to do so

J. H.

I originally left a 5* review in 2019 and 2020. Derek was excellent. (Not sure he works there anymore). Sadly in 2021 I dealt with two other customer service agents and disappointed is an understatement. Cut off, interrupted and no genuine interest in issue or problem. Given incorrect information, not informed of changes, overall total contempt for customer. The workshop/servicing mechanics work seems good though hence 3 stars, otherwise i'd rate 1.

R. R.

Can't complain about the work done and the quality and cordiality of the staff. I docked one star as they are not as willing to provide a temporary car while mine is being serviced. My previous Audi dealer always provided a replacement car on request. But that is a minor point. I will continue to use them.

S. S.

Excellent experience Plenty of support during the way.Super happy with my new car.Thank you Mark Price!

R. P.

excellent service - that' was 5 star the issues - Long wait to get booked in the safety recall - the video that is sent is very hard to understand as sound is unclear; plus it contradicted teh written info with it

V. S.

Good service, but not as good as lexus :) courtesy cars available but in small numbers and not likely to get one if less than 2 weeks notice.

S. R.

Amazing service provided by Barons BMW, I got my car from Kentish Town which the branch is now closed, one of the workers recommended me to go there

B. P.

Wel good member of staff like Steve and wel services bits expensive but I feel worthy .my only openion small issue should be sort it out streetway . It is big brand and big company always have to hold the customers .

B. P.

Like that they have free coffee and snacks in reception! Service is friendly and generally good.

L. R.

Great service . Polite people , dropped my car off in the morning and was done by lunch time . Overall impressed

T. T.

I was advised on what to change on my Mini Countryman & was given quotes of prices. Will be doing back because of the great service given to me.

F. T.

It's good but BMW prices, might be worth trying elsewhere

J. C.

Highly recommended. Fabulous staff. Excellent service. Great product

R. P.

Called in for a check on airbags everyone a dealt with very polite quick service no problems at all plus excellent coffee

C. M.

Safe drop off, social distancing, plenty of perspex shielding Service efficient, lots of information shared during the service. No surprises.

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