Reviews of The Mad House Play and Party World. (Baby Store) in Reading (Berkshire).

The Mad House Play and Party World

613 Reviews

208 Comments

Baby store

Children's Amusement Centre

Laser Tag Centre

240 S Oak Way, Reading RG2 6UL

Description

Information of The Mad House Play and Party World, Baby store in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of The Mad House Play and Party World

Reviews of The Mad House Play and Party World

D. B.

A great little soft play and one of those to still be in business after C19 lockdowns. Attended a party which was after normal hours and was provided around laser tag. Three games with the lights down low over the soft play equipment. All the kids had a great time from what everyone could tell. The staff were great and allowed a fair amount of leeway to the kids (in an entirely safe way)

S. G.

One of the best soft play centres in Berkshire, really good for kids parties.

M.

Good, safe play area for kids and toddlers.

E.

Love this place. It's clean and the staff are very helpful. Food is good as well.

Y.

It was a fun place for the kids to run around and get all their energy out of their system

R. P.

Nice and clean. Does good value After school meal and play packages also good for parties

S. L.

My Grandson had his Birthday Party here.. He had a great time..Nice friendly staff..

b. s.

1st time visiting, was very good, staff was very welcoming and friendly

k. a.

Great for the kids. Parking not very good for family's, lots of stairs.

W. H.

Great fun for the kids, very clean safe environment for them, friendly staff.

C. W.

Like an oven in there for some reason today and v limited choice of healthy(ish!) snacks. I otherwise v good as usual.

D. S.

The facilities were okay, but all the toys were dirty, looked much older than one day old dirt. And there weren't many toys for younger children to play with. All the tables were in desperate need of cleaning as well. The staff were all miserable, maybe an e-learning course in "smiling" could be completed?

C. M.

Great environment for kids. I appreciate that is clean compared to other places.

S.

Lovely soft play, kids aways enjoy coming here

J. K.

Very fun! It very fun and you have lots of stuff to do in their.

T. L.

Friendly, clean and better run than it used to be. My children are happy here.

P. L.

Great place for kids. The a smaller play area for babies too

J. M.

Surprisingly good for a place in a business park, very clean and do decent coffee.

L. G.

Decent soft play usually not TOO busy when we go on a sunday

J. W.

It's maaad! Nice clean soft play with an area dedicated to under 4s which is handy

M. G.

Great place to let the kids run wild when it's wet and cold...very hectic at peak times though

A. S.

Good value for money, lots of space and seating and the food is actually edible.

T. L.

Great place for little ones to run around, but do check what you are being charged before going in as displayed prices and what we were trying to be charged were completely different

E. B.

Great facility and a good range of snacks amd food for adults and children

R. Q.

Never really too busy, great value and good food.. Nothing not to like!

J. T.

Clean soft play. Pretty good food. Nice staff.

D. T.

Great for the kids. A good few hrs and then time to rest

R. F.

My kids love this place. We have to visit every couple of weeks.

G. S.

Bigger than your usual soft play, plenty of tables, cheap food.

P. R.

Can get busy but lots of places to sit and kids enjoyed it

R. L. C. M.

Good mix of play equipment and reasonable prices, very warm though

S. P.

Smaller than krazy days but variety is good for the kids.

M. B.

Nice place!! All COVID measures are well organized

B. S.

Fairly well priced and the kids loved it. However, there is a time limit that we weren't told about (we were about to leave anyway) and the food took an hour to come out and it didn't all come out at the same time. With a bit more organisation, this could be a great place.

M. T.

Very clean and great fun for the kids

T. K.

Could have better food selection for young babies.

G. R. H.

Good place for kids playing and hosting bday parties ...

d. t.

Kids had a great time a birthday party

S. B.

Always take my kids here. Love it

E. T.

Good facility.. How good it is all depends on how busy it is

J. O.

I like the set up of this place, you can monitor child from any where inside.

M. S.

Good place to have your children's parties.

S. A.

A bit small and congested but overall a nice place.

T. B.

Clean and fresh. Kids enjoy charging around

L. B.

My year-old grandson loved his experience at The Mad House on Christmas Eve but I was disappointed at the lack of festivity. Apart from a bit of frankly uninspiring tinsel in the Café area, you wouldn't have known it was Christmas. Even the rather brusque announcement informing customers that the venue would be closing in 15 minutes did not include any good seasonal wishes. A simple 'Happy Christmas' would have been nice. The toddler area was supposed to have been used only by the 4s and under, but no-one was stopping older children from playing there, which made me anxious for the safety of the tiny ones. I'd like to think the toys were regularly sanitised, and maybe they were, but they all looked a bit tired and grubby. However, the bottom line is that Arthur loved it, so maybe that's all that counts.

S. J.

pretty quiet during the week. very fast slides!

J. M.

Excellent! And very clean

S. N.

Good place for arranging kids b'day party!!!

E. L.

Great atmosphere, friendly staff, lovely food!

M. R.

Mayhem, the little one will love it, the staff are a bit unprofressional though and arguing on arrival.

M. S.

Good place but no space to sit

s. k.

My children love coming here to blow off some energy

G. L.

Soft play, not very big but OK

R. P.

Great for kids with good services for the adults

S. G.

Patents not watching their choldren. Staff not bothered

H. S.

There's not much to say about soft play, it's not particularly large as far as they go, but it does have a nice toddler area. The lady on reception was friendly and efficient but gosh were the refreshment staff below standard. The guy serving had no idea what was going on, and I honestly only ordered a couple of canned fizzy drinks. The drinks were also warm, which is disappointing given that you're forced to buy their refreshments. Probably wasn't as nice as the soft play competition in the local area.

m. w.

Great food ans amazing staff :)

J. I.

Great for knackering the kids out for bed

S. H.

Great place for under 9s Huge facility

B. W.

Very impressed, the coffee wasn't even that bad!

T. K.

Good place for kids to blow off steam.

M. K.

Ideal place to do kid's birthday parties

B. N.

Great venue for kids parties and entertainment

S. S.

My kids had a great time

p. w.

Lovely party. Thank you

S. E.

Although Google says The Mad House is closed on a Sunday it IS ACTUALLY OPEN ON SUNDAYS

S. J.

Its good. But the charges are too much..They are charging 2.50 pounds for children under 1..and literally there is nothing for them..it used to b free for children under 1 but now they charging too much..

S. G.

Foods great and the staff are amazing

R. B.

Big choice of activities and toys for different ages

S. P.

Busy but good for kids

B. D.

My 15 months old love it :-)

J. O.

Cheap and safe for little children

K. D.

Could do with a refurb and regular clean

E. D.

My daughter loves it here

J. P.

Good place to take the little ones.

A. N.

Clean! Although staff didn't smile...

P. M.

Very nice, very clean.

R. G. C.

Big, fun and varied area for kids of all ages. My 21 month old had a great time there, but I could see much older kids (and also younger) enjoying as much as her. Good price too. Not too expensive for what it offers.

P. 5.

OK for children, food predicable

S. K.

Good place for spending time with children

d. f.

Very clean and well positioned

M. V.

One of the largest, but "chav" central.

T. Q.

Great place for kids to unwind

S. S.

Good time for kids

T. C.

Great place when its raining.

Z. G. (.

3yr old and 1yr old dream come true

O. L.

Nice place for kids party

S. P.

My daughter loves this place

C. B.

Came here with a friend for a birthday party with as 2 families. We didn't realise that the party table had to be booked in advance and also because we needed a minimum of 10 kids to book a party table we couldn't do much. The staff was cooperative to keep the birthday cake we had got in their fridge (as we couldn't take it up without a booking) and let us enjoy the rest of the bit. Kids had loads of fun for almost 2 hours. It was bustling with business as there were a couple birthday parties happening. We were happy with the kids menu selection and also with the overall cleanliness and hygiene in the place.

M. M.

Lots for little ones to do.

B. h.

Good place to go too

D. E.

Good fit the kids

R. C.

Needs a refreshment overall.

T. D.

Staff really helpful :-)

M. M.

Good

A. n.

Great place for kids

N. J.

Staff are very helpful

b. b.

Amazing place for children

S. M.

Excellent

J. C.

I don't know how it looks like outside of peak times, but on Saturday afternoons it really is a mad house! Very crowded, difficult to find a sitting space, prepare for a wait in the queue before entering this place. The staff works hard to keep the place clean, although be advised that if you're visiting during peak hours it may not be the cleanest. The cafe on the premises offers coffees, cold drinks and some hot menu (like burgers and chips). Snacks for children are also available. My kids (2 and 5) enjoyed it very much, and I think that's the most important, as this is what it's all about.

S. P.

Great

А. Л.

Nice place

S. P.

Great

P. J. P.

Great for toddlers

S. G.

Good for kuds

J. C.

Keeps kids entertained

F. K.

Clean and friendly

L. r.

Ticks the boxes

A. J.

A great place to organize a birthday party for an 11-year-old 😄😉. I highly recommend Laser Party 😉👍👍👍💪🎂

J. K.

It's ok, I like going there with my grandson

D. S.

Nice place to play around my 4 year old son enjoyed it a lot.... Staff Is really good

Y. M.

We really enjoyed this soft play with my 15 month old daughter. Wasn't the cleanest of places. But - excellent layout, love the todler area, they have plenty of space to run around. Excellent parking facilities and was a bit busy in the morning but still plenty of space for everyone.

D. P.

Nice fikoland open on Sunday

Y. L.

Nice environment

J. L.

S. M.

L. D.

K. M.

A. F. G.

D. A.

D. A.

Great place, very big. I have visited a lots of soft plays in the area and this one has biggest Under 4's site I have seen.. There is room for toys and also a lots of space for babies to crawl, brilliant. Toilets are clean. Amazing atmosphere, big menu including kids favourites, also great idea with healthy snacks which are for example tiny bags with cut green cucumber., smoothies, good coffee. Very friendly staff. Lady at the reception very nice and polite. I would recommend this place. Great job guys. 👍

A. T.

My little boy always has a great time here, although he gets bored very quickly with the toddler area and wants to then explore the bigger area. Stupid covid means currently there isn't a ball pit but it will be even better when it's allowed again. Drinks are not too overpriced and you get a decent amount of time per session. Staff have always been friendly and everything is always kept clean.

A. D.

Love the fact you can see the children no matter where they are playing. Good prices and lovely staff

M. T.

A Friday morning for just under £7, my little one loved it, and I had a great time too.

D. M.

Lovely staff, various attractions for kids. My kids loved it!

M. P.

3 hours play for my toddler is not enough! 4 hours is mad for parents as they more exhausted then their children:)) mad house is mad for a reason ..lovely experience is a legacy. The good news - there is coffees available as much needed energy boost for parents. Also big variety of childrens' snack is on the menu.

a. h.

Not a bad place to go. My son likes it. The toilets could do with some TLC and food is definitely overpriced for what it is.

R. E.

Great place for the Kids and decent enough coffee for the adults

S. K.

Free parking, reasonable price. Cafe needs some improvement though.

S. N.

Ample play areas zoned by age. Good parking on site. Cleanliness needs to be improved. Very average food and drink offering for both adults and children. Definitely room for improvement there. Can get very busy and then they implement a band system which limits your entry time, but not the price.

A. K.

Was good fun for my one year old. She loved it. It was especially busy today but was still enough space. Like everyone else said it's not the cleanest and the bigger kids try to come to the smaller soft play area so have to keep an eye and stay close to our little ones. Overall she loved it and reasonably priced.

B. M.

Great place to let young children blow off excess energy. Foods a bit pricey. Avoid it at busy times, as it really is "The Madhouse"

D. S.

One of the better soft play areas in Reading, it's often very busy, however we timed it right, to arrive after 12, when some families are leaving to have lunch. Good mix of climbing and balance activities for the children and a toddlers area for little ones to explore. I didn't try the cooked food, instead took a packed lunch for my kids to eat. Chocolates and sugary sweets are placed prominently at the cashier desk where you go to buy food and drink, they should be looking to make it a more healthy selection, as they promote active play for fitness, but serve junk food. All in all a good place to spend a rainy summers day.

T.

I give madhouse a 3 star rating because the place is clean and the people that work there are usually happy and helpful. There is a lot to do from small babies to the preteen. Great place to meet up with friends and let the kids run riot. Unless your able to go during school term time it will be filled over capacity. Example. I took my 4 year old and my 1 year old twin boys today. It cost £18 and told we were only allowed to stay for 1.5 hours as it was busy. Food is over priced for what is on offer. And many times the bigger children are running around in the under 4 section only. But this is due to the parents not supervising properly. So it is a great place to go on a rainy day when the kids are at school. When kids are off school id go somewhere else.

R. C.

My kids love it, mind you they love all soft play places. Kids have had a couple of parties here, average pricing for what you get. Staff seem pleasant enough, adequate tea/coffee selection and it's clean (unlike some I've been to). Does get busy and stay away if you don't like loud environments!

K. R.

Excellent place to hold your kids birthday party.

t. f.

All you need to make your kid happy for a couple of hours

K. R.

Excellent place for your kid's birthday party.

D. C.

Massive respect for the staff.screaming kids all day would send me banana's. Nice safe environment for the kids,and the coffee is pretty good

S. H.

Thoroughly enjoyed the outing. Snack selection wasn't great in that it was just crisps and sweets etc, didn't try the hot food so can't comment on that. Nice range of equipment and we left with 1 happy, tired toddler.

N. L.

Great day out for the kids. Staff are friendly and attentive, plenty of food and drink options, and it's kept nice and clean.

S. N.

I booked two birthday parties back to back on the same day for my 5 year old and 11 year old with them and I must say both went amazing. The staff was very helpful and they made sure that everything was perfect from food to cake candles. They took care perfectly of the dietary requirements, and the kids enjoyed the place thoroughly.Big thanks to the management. Surely will book again with them with confidence.

g. m.

Absolutely amazing, gr8 place for kiddies parties.

T. H.

£2 for a toddler is a pretty good deal, and it keeps them interested for an hour or so. We didn't buy any food, you're not allowed to bring your own, only baby food and water. Only concerns are the toddler area is a bit worn, we noticed a sharp edge, and the tables were full of packaging and rubbish when we arrived. If you're looking to keep a toddler busy, and you're not hungry and don't mind supervising them, it's fine.

M. B.

Good place, but the aircon was broken and it was hot as hell

D. S.

Was nice and quite when we went. Toddler loved it. Food is fairly expensive like most indoor play houses.

C. C.

Small soft play that is often packed during wet weekends but has ample parking and doesn't charge for adult entry. Cafeteria is mediocre but prices are good for this sort of place. Party rooms can be claustrophobic with no windows and gets stuffy during hot days but reasonably spacious. A few child decor and no themed rooms.

K. J.

This is the best soft play in the area for my 2 years old daughter. We been there hours and hours and she still did not want to go home. I like, that they food area is very near the play area. So, they can continue running straight away after food. It's very safe. You can leave your little one run in without any worries of injury, but I still did enjoy every activities with my little one lol. Why not. We will be deffenetly back soon :-)

B. d. G.

Really friendly staff. Under 4s area was nice and quiet. Only reason I'm not giving it 4 stars is that many of the toys looked like they could do with replacing (but the guy on the entrance said they were doing that next week :)). Good place overall :)

M. r. R.

It's very good for kids

S. H.

We sometimes take our grandchildren there. In my book it is the tops. 1.Staff are lovely and friendly, nothing is too much trouble 2. Cleanliness is spot on.There is always a member of staff cleaning/clearing away 3. Food is nice 4.It is well organised 5. The toilets are kept very clean

J. R.

Brilliant! Had a great time, the food was home cooked, service was really friendly. Definitely go back. X

S. T.

I attended a party at the weekend (and have also hosted a few myself) at The Mad House and would 100% recommend it to friends and family. The staff are all so lovely and friendly and the Saturday manager Jasmine and General manager Nicky are clearly very experienced at their jobs and made sure everything ran smoothly. The food was perfect for the kids and all the guests were very happy and had a great time. The party room was quite warm and obviously when a room is filled with children and their guardians this will happen, however I am aware that there was a temporary issue with the air con which has now been fixed - but let’s face it, all businesses have temporary issues at times and unfortunately these things require professional servicing that the staff at The Mad House are not qualified to do 😂. Saying that, they did provide a small air con unit in the party room. I am aware of some unpleasant reviews on this feed and would urge anyone considering booking a party to take them with a pinch of salt as I’m sure we are all aware that some people cannot be pleased and will always be out for whatever they can get.

L. B.

It's a great place for kids they love it

A. F.

Great fun for the kids. Our 2 year old daughter had her birthday party there with 25 kids. They all loved it! One in particular was overheard saying " I don't want to go home. Can I go upstairs [back to the soft party area] for 1 more minute..."

I. A.

Great place, busy at times, kids really enjoy it. Cleaner than most soft play places I have been too, and there is a nice area for smaller kids. Head there early and take advantage of the quiet times. Wristband time slots in operation when busy.

J. J.

Very busy. No free seats to sit. Should restrict numbers

N. T.

Great place for kids to run mad for a few hours. Cafe a bit pricey but good place to kill time in the holidays.

S. M.

Lovely curly fries and relaxed parents, while kids have some serious fun in-between snacks to keep up the energy.

R. T.

Me and my sons visited Madhouse this morning, were there was an incident were a man upset my 3 year old son who had said he hit him. I went to the desk to ask them to check the CCTV which they did, the manager did everything she could to help me I had to leave while they checked. I received a call within an hour after leaving unfortunately was unclear, they have given me a full refund and are sending free entry vouchers to my house. Very helpful an friendly staff.

A. P.

It’s ok and fun for kids. Difficult in COVID times understandably

S. B.

My 13 month old son loves mad house as do I, the staff I have been in contact with have been helpful and friendly, the food we had seemed nice enough and the selection of snack are very good too. I love the under 4s area which is safe and clean.

T. F.

Our four year old loves Mad House, however its lack of a real coffee machine and a barely edible baguette during our last visit, discourages us from going. Good quality coffee is now standard at most local soft lay venues.

J. D.

We held my daughters 5th birthday here on Saturday morning and it was so hassle free. They clearly do this all the time so it ran smoothly. Your goal is the children have fun and the parents have ample space to relax, although busy we had Ellie the dance coordinator check in via phone the night before to choose favourite songs, excellent notice and everything ran on time. We had a few kids with allergies and their plates were handed to us to ensure those were looked after well. You don’t need to bring any decorations etc, we had an incredibly spacious and fun room for our meal and cake cutting and the team cut it up and wrap it individually for all of your guests. As a parent, so hassle free, kids were happy and us grown ups had somewhere comfy to sit. Thanks again Nicky for your help with everything. Final note- I had been planning to write a review and have no affiliation at all with Mad House, however those other reviews written this week by 1 group of people are clearly about trying to wangle a discount and feels very unethical.

M. M.

Great softplay. Quite busy and staff a little under trained. We had our sons birthday here. Overall it was good to not have to worry about organising too much!

P. M.

We felt it was a great place for a birthday party. My Son Morgens 4th birthday party and his friends really enjoyed celebrating the birthday party. Was fun and not over crowded like some places I have been to. Parking was easy also. A few minor points , like I say minor - 1. For the party games would do Musical Statues before Pass the parcel as the kids had sweets in there hands which distracted them abit for musical statues. 2. When the Party table is moved from the the upstairs to the party room the Host should make it clear , to move all belongings downstairs as we had guests on our table who had to share with another party for a short time until came down. not a Big thing and easily fixed. Would I book again - Yes 100% Thank you for a great party overall, very organised I feel and good team.

A. N.

Great play areas with different options for big and little kids. Nice food with a varied menu. But it was incredibly busy when we arrived and there was no space at all to sit at first.

N. S.

Great fun for all ages. I like the fact that all soft play is big enough for adults to climb in to accompany children. Birthday parties are well organised, with savoury and sweet food provided.

R. P.

Really fun place to take your children. Clean and tidy with lots to do. They have a specific area for under 4's which is full of age appropriate toys and walkers. Don't forget your socks.

M. M.

Stopped on the way back home to london when the kids got crazy in the long drive in the car. Was such a good brake. could spend there a whole day. place was huge, and had lots of activities and areas for the boys to play.

J. W.

My kids love this place! Great food and service at hand too. Would recommend especially on dark/cold rainy days - the kids get bored at home and have too much energy to expend

C. M.

1st time visit and will do it many more times. My son loved it.

K. O.

Good soft play. Great to see staff keeping an eye on what's going on and interacting appropriately with the children - enforcing the under 4 zone and supporting less confident children. :)

C. P.

It was very good, pretty much the same as every other soft play we've been to as a family. The prices were very good but food it where they make their money.

S. P.

Our daughter had her 6th Birthday out of hours with yourselves last night, along with around 35 of her friends. All of the children had a great time and so did quite a few of the parents. The girls that hosted it did a great job and we cannot fault the whole experience one bit. It was great having the aircon working so well, it will go down well in the summer months. Thank you, and we will see you soon.

C. Y.

Thanks for Nicky and her team for fitting us in today. Our first visit and defo be back. Great covid rules in place

J. C.

Took my nephew here, great to let kids run around while adults can sit. Place was clean and tidy

F. W.

A clean, safe play house with friendly and helpful staff. All the kids seemed to have a great time and be impressed with the entertainment at the party. Was good fun.

T.

The children love it there. So we now make it priority to visit more often. The staff are great and the location easy to find.

K. T.

Really lovely place to take the kids they had a great time ..found it hard to fine the place were you was meant to go but other than that really lovely

R. L.

The kids loved it although there were some kids in there that were far too old and running around pushing smaller kids over. Price was relatively ok.

D. C.

Staff are friendly and helpful. The kids were having a great time and the party package seem like a good deal.

D. G.

It's called mad house for a reason. Living up to its name

D. P.

A bit dated but the kids won't notice or mind as there's plenty for them to run around.

S. E.

Attended a birthday party. Good equipment and party rooms. Only problem was it was very hot in play area. Not much ventilation.

S. B.

Brilliant place to go!! We travelled 30 mins drive and it was worth it! Cost friendly, fun and extremely clean, not to mention absolutely huge!! Large dedicated area for toddlers was a huge plus. Only downside was not a lot of tables. We offered to share ours with another family that couldn't sit. Will definitely go again!!

A. P.

Great for the grandkids really busy on holidays and weekends good food not expensive ideal For rainy days when the kids need to burn off energy

g. a.

The Mad House is now under new managment, and has been from October 2013. They have replaced the flooring on the stairs and play area entrence. Also have cleaned the place to a point that customers coment on it. Now in the process of repainting.

1.

Its not too bad, the play area could be bigger considering the size of the room, and a few more slides.

D. S.

Nice place for kids fun but on the top of this playground is a lot of dust not cleaned for longer time. I’ve been here month ago and it looks this same. Nobody clean that.

S. D.

My favourite soft play by far. Large baby area and such nice staff. Smiley and helpful every time.

C. S.

Lovely food, and so clean. The staff were very friendly and kept the place spotless. Definitely recommend going

B. H.

Been there before and it's good, trying to get a slot is a joke and I phoned 20 times which is poor. I would suggest an online booking system.

J. F.

Nice soft play facility. Only aspect which lets it down a little is number of toilets, some of which double as baby changing and can cause queues at busy times

A. E.

Very tired looking, could do with a refurb, but kids don't care. Birthday party service was poor.

M. F.

Always spotless and staff are so lovely with the children.

P. H.

Our twin boys absolutely loved it! We decided to do something special for our boys’ first birthday - the people who work here are so lovely, and there’s so much for little ones to do. It also feels very safe! Thank you so much, we’ll be back again soon!

D. W.

A very good place to take children to use up any spare energy, with a good menu to pick from when they get hungry

M. S.

Best soft play in Berkshire for really tiny tots up to 6 or 7. Food reasonable too!

K. T.

Easy to watch kids of different ages as its not too big. Plenty to do and food is reasonable too.

G. M.

The children like it a lot. It serves reasonable coffee. Plenty of parking.

A. A.

Small and a lovely place for kids anf babies to play.. My son and daughter love to go there

V. W.

Good size for soft play with separate area strictly for under 4s

B. I.

It is OK as an indoor play area but steer away from organising parties for kids here. The staff do not know what they are doing.

C. M.

Clean, lots of seating and the staff actually patrol the equipment and remove children doing things they shouldn't be.

C. M.

Great place for the kids to play. Good facilities. Parties could be better managed

E. M.

Nice and clean, kids love it and cafe offers big range of food.

A. B.

Very clean, excellent customer service and above all else great fun. We have two very worn out children. Thank you to the manager who made us feel very welcome

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