Reviews of Patisserie Valerie. (Bakery) in Nottingham (Nottinghamshire).

Patisserie Valerie

367 Reviews

101 Comments

Bakery

Cake shop

Cafe

Coffee shop

Patisserie

Restaurant

Unit 3 Exchange Arcade, Smithy Row NG1 2DD

Description

Information of Patisserie Valerie, Bakery in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Patisserie Valerie

Reviews of Patisserie Valerie

G. W.

We had the afternoon tea. The sandwiches had clearly been out uncovered for some time as the outside bread was dried out. The scones were delicious I really enjoyed them. The cakes were fine but nothing special. The coffee was good (latte) and refillable too. Glad I had a voucher, otherwise would have been upset at the price.

D.

M.

Beautiful place and the coffee is good and I recommend strawberry gateau, chocolate eclair 🥰

P. C.

Friendly staff member who served us but too too long to get a coffee. I think they have problems getting staff. The same problem as other places. Only one who seems to be taking orders and serving. She is doing her best as is the guy behind the counter making drinks. Put as 4 stars as assume better with more help...

P. A.

Perfect tasteful amazingly looking strawberry tart and Hot chocolate. A very helpful and charming staff.

S. C.

Afternoon Tea £29.99 for two. Nicely presented, tasty and fresh but missing a little flair to rate over independent tea shops. We had voucher so was more than pleased but we may have been disappointed paying full price.

K. H.

Had some lovely cakes and a nice sit down.

x.

Staff are very friendly, coffee good, unfortunately the food is not great . My quiche was warm on the outside but cold in the middle which was a shame. Decor not great chairs torn.

m. h.

i had a Groupon voucher for afternoon tea for two with a glass of fizz. Visited today with my daughter and I have to say it was lovely. The sandwiches were varied, fresh and very tasty. The scones were fab and the assortment of cakes and macaroons equally lovely. We had a choice of different coffees, teas and soft drinks and when I'd finished my latte I was offered another. The service was second to none. Such pleasant, cheery and helpful staff. An absolute credit. The covid rules were adhered to. We were asked to check in on arrival and given hand sanitizer. I would highly recommend.

H. H.

Lovely afternoon tea. Great service and really enjoyed it.

H. S.

Lovely service from a kind waitress. Even though it's having to follow COVID-19 regulations, we still had a great service with a smile. Plus, the chocolate milkshake for my son was so good, I wish I'd had that!

S. B.

They're following social distancing rules although as I was going out of the door the lady assistant squeezed by me to get in. Seating fine, hand sanitizer available. The cake was lovely and it's a nice cup of tea.

B. R.

Only 4 stars because since Patisserie Valerie reopened the variety of cakes on offer has been reduced - the lemon tart and the raspberry and almond frangipane have been discontinued. I had the Black Forest slice, which was very dry down the end which isn't covered in cream. There seemed to be a lot of gateau type slices on offer, which is okay if you like that type of cake but not if, like myself, you don't. Our daughter bought us a voucher for Christmas for afternoon tea for two from our little granddaughter, which we haven't used yet. Hopefully by the time we do there'll be a better variety on offer.

A. K. (.

Much calmer and relaxing feeling than the big name coffee shops, and a proper cup of tea I a teapot! Lovely staff too.

f. m.

Went there with a friend for a treat. Place seemed welcoming and cosy. Negative is we waited 20 minutes for our order which was two slices of cakes and two hot drinks! When a worker walked past we asked about our order. Waited a few min more but was given an apology so. The hot drinks and cakes were WOW. But service could be paid attention to as so many people were served soooo sooner than us despite them have come after us and bigger orders. Taste wise loved it. Was served with a smile amd after an apology am willing to go there again.

D. M. I.

They have a good range of cakes and pastry.White chocolate cake is heaven.

D. T.

As a family we fancied a coffee and a cake, so popped in. No wait was great, ordered the drinks and a cake each. Drinks came fairly quickly, but I had to go and seek out the cakes almost 10 minutes later! The idea was to have the cakes and drinks at the same time. Obviously a novel idea in Nottingham's Patisserie Valerie. Considering the premium prices here I would have expected better.

D. W.

Great choice of cakes and they do a very good mocha. We went for breakfast and just the one waitress serving everybody but she was doing a great job. Suggest picking a normal table rather than the comfy chairs as im fairly short and just no leg room even for me.

T. T.

The cakes and coffee were excellent (which is what you'd expect given the price ) however, the staff were all over the place, complete chaos, late to get us a table and made mistakes with the order. The manager needs to smile a bit more. Overall a great place that is poorly managed. I do feel sorry for them

s.

The cakes and coffee are brilliant, no problem there. A bit pricey, yeah. Staff very friendly. What does let it down though is the incredibly long time you have to wait to get served. Now they have put tables out on the front, heaven knows how long you'll have to wait. We've been to Patisserie Valerie lots of times and each time is the same. But Saturday the 24/10/15 will be the last time. It took 30 minutes to actually get our coffee and cakes. There are plenty of staff, but to us it looks like they are running round like headless chickens, there seems to be no organisation what so ever. If, and when they ever they get their act together, then maybe we will start going there again.

E. W.

Went for afternoon tea with prosecco yesterday with a dear friend and it was very nice. Sandwiches very fresh.. scones still warm and delicous cakes and yummy tea. Staff very attentive and the man who served us was very friendly. We will come back and thanks for a wonderful experience xx

R. C.

Lovely place with nice desserts and coffee/tea!

A.

Delicious 💔 October.2016

S. D.

I have only visited the one time. It wasn’t anything to rave about. We had ‘cream tea for two’. The scones were disappointingly small, only one knife, one napkin, one jam, one butter, one pot of cream and one plate to share between us. I mean I thought they could stretch to an extra plate?! It’s near enough £10 after all. I wouldn’t rush back if I’m honest. On a brighter note, the staff was friendly and smiley!

S. W.

Food here is always good but the service is terrible. Practically have to beg a waiter to take your order or to seat you. But I keep going back because I love the cream with the scones!

E. R.

Really delicious desserts and breakfast, staff not always welcome...Not comfortable with kids...

C. P.

Expensive but decently cooked basic food. Pastry / cakes selection is excellent. It's always busy so be prepared to wait a little to get a seat but once you are sat down service is good.

A. K.

We ordered a chocolate birthday cake ... it was veryyy yummy and the texture was melt in mouth. Thank you... it was the best cake we tasted in very long!

J. M.

Very pleasant an clean atmosphere. Food was very nice as was the coffee. I had the eggs benedict which was lovely although alittle expensive. Staff was very pleasant an friendly, although did seem under staffed.

W. K. (.

Can be a bit snobby, apart from a ginger haired waitress. A lovely smile and very helpful. Nice legs too. Good decent food. A regular spot for me.

C. G.

Went for afternoon tea with friends for first time. Service excellent and the food was delicious. The whole atmosphere was pleasant. I'll certainly go again.😃

M. L.

Helpful staff, clean and tidy, lots of different cakes and pastry, meals available different drinks available.

M. F.

Really nice cakes. Usually very busy over the weekend.

K. M.

Coffee and cake. This place sells some of the best cakes in town. Decent price too. I've never sat inside and always got a takeaway but good service and a good selection.

N. M.

Staff were amazing. The afternoon tea was perfect. The hot chocolates 😍

A. B.

Always love a trip to PV. 💅

G. S.

I come here a lot. A enjoy the food and choices. But the service is soooooo slow. Everytime I have to be waving and trying to get some one to come to the table.

L. O.

The cakes and drinks are amazing! It's ashame about the service, it is slow and staff aren't friendly they just forget about your order

D. M.

A great treat. Afternoon teas were devine. Worth every penny.

M. R.

Amazing cakes!!!

C. F.

Came here for afternoon tea with my Mum and we absolutely loved the food and overall service. Definitely recommend

C. S.

Poor customer service, too much waiting. The cakes are not the best, not really fresh. But the have very good coffee

C. P.

The starwberry tart is tasty with a nice hot Choclate. The service is okay. But easy to relax !

B. A.

Delicious! Excellent service. Thank you

M. D.

They did overcook the poached eggs on my eggs benedict. I do like it in here though and everything else I've ever had has been fine

a. s.

My husband and I went for lunch on the 20th December. What can I say it was excellent. Even though they were busy the staff were fantastic. Very friendly. I ordered the eggs benedict, which I love, the dish arrived and wow the eggs were cooked to perfection. A truly enjoyable lunch.

J. T.

Afternoon tea with prosecco. Good selection but not great.

S. R.

Outstanding and exquisite. Food was marvellous and delicious, the service also was excellent. Definitely recommended.

L. H.

Food nice, shame about rude woman behind the counter, shouting at customers for switching tables or attempting to find one by themselves. Appeared to be stressed.

E. C.

Me & my daughter came for Afternoon Tea and it's the best,the staff are lovely & friendly & The Afternoon Tea is amazing, everything is 100% the best,I would highly recommend this place if you want the best.

K. B.

The food was good but not worth the price. The guy who was a waiter was very helpful and friendly.

m. d.

beautiful cakes

L. O.

The cakes and drinks are amazing! It's ashame about the service, it is slow and staff aren't friendly they just forget about your order

C. S.

Poor customer service, too much waiting. The cakes are not the best, not really fresh. But the have very good coffee

C. P.

The starwberry tart is tasty with a nice hot Choclate. The service is okay. But easy to relax !

M. G.

Very good cakes and coffee but expensive compared to other local options.

A. M.

I visited here with the wowcher. I bought a cup of hot chocolate and a slice of red velvet cake. The cake did not taste fresh. The hot chocolate was lovely.

h. h.

Sumptuous afternoon tea for two. Friendly staff and faultless service.

K. B.

The food was good but not worth the price. The guy who was a waiter was very helpful and friendly.

T. B.

Delicious vegan cakes and lovely service. What a nice treat for my Aunt :)

A. G.

Gorgeous desserts and very good and generous breakfast, lunch and dinner options. Highly recommended.

M. G.

Very good cakes and coffee but expensive compared to other local options.

K. T.

Very nice

D. H.

Not much for vegetarians on the menu but the dessert was good

M. T.

Great food and lovely ambiance , let down by poor service .

R. S.

My wife is in love with this place. Everything looks and tastes very good.

A. S.

Ok place nice brew but overpriced tho two cakes tea coffee 14 quid .

G. W.

I called in had a nice cake and coffee. Looks like new upholstery is needed. Staff pleasant but prove seemed very high!

J. W.

Great service, excellent social distancing, pleasure to return.

L. B.

Good experience, could be more for the price but overall very nice

j. s.

The barista made a kitty face in my machiatto. Thats so sweet!

B. W.

Excellent service, if a tad expensive

D. O.

Costlly bur the good service and nice cakes make it worth it.

L. K.

Good food and drink. All you want sometimes!

E. F.

Too posh for it's own good.

H. J.

Nothing special! Especially coffee is just even!

L. K.

Good food and drink. All you want sometimes!

S. B.

Good service

E. k.

I loved the employees they were really sweet. It was my first time at this place and I’ve never felt so welcomed, thank you and the pastry’s were delightful.

M. A.

Understaffed, waitress should be nicer

E. F.

Too posh for it's own good.

K. C.

Incredibly nice pastries!

E. J.

Take away is better!

P. S.

Brilliant cake and coffee.

S. Y.

Not average cakes

T. C.

incredible, if expensive, cakes

m. d.

beautiful cakes

A. S.

Delicious!!!!!!

I. I.

Very good, but they could make much more. I don't know why, they're dropping the quality, but this is everywhere.

J. W.

Enjoyed an afternoon tea here courtesy of a Red Letter day voucher my daughter received from workmates for her birthday. Was a bit dubious after reading some reviews but all the staff were lovely, polite and courteous. Was told there could be a twenty minute or so wait but food and pots of tea were on our table after ten minutes. Sandwiches were fresh, scones and bite size cakes delicious. All in all an enjoyable meal 😊

A. D. L.

Nice place to stop for an average break.

A. A. B.

Their cakes are very delicious 👍🏻👌🏻😋 I give it 10 out of 10 Service and handling 3 out of 10 Prices are considered expensive The store is often crowded

A.

R. A.

J. K.

A. T.

A. O.

v. s.

K. G.

M. T.

B. D.

Lovely waiter, really friendly and happy to serve us and do anything for us. The let down was the cleanliness of the place. There was food on the floor and on the chairs. The table was briefly wiped but not very well considering we are at risk of getting covid now. High chair was dirty for my little boy. Didn't feel clean at all which was a shame for a place I thought was very quality and lived up to its price and appearance. The food wasn't great either. My sandwich was soggy on the bottom because of the salad dressing on the plate. For saying it was lunchtime there were hardly any cakes left so I had to go with what they had left. It was dry and not fresh at all. Probly been sitting in the window for a while. 🤨 it was boiling hot in the cafe I nearly passed out. Needed some air con or at least a door open 😬 overall staff were lovely but the food and hygiene wasn't good enough for what they charge!

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