Reviews of Lexus Stoke. (Bank) in Stoke-on-Trent (Staffordshire).

Lexus Stoke

265 Reviews

226 Comments

Bank

Lexus dealer

Trentham Lakes, Gordon Banks Dr, Stoke-on-Trent ST4 4FD, United Kingdom

Description

Information of Lexus Stoke, Bank in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lexus Stoke

Popular times

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Reviews of Lexus Stoke

N. C.

I took delivery of my first Lexus 2 weeks ago and I have to say that so far I am incredibly impressed with all aspects of the service I have received. I was kept updated with my delivery date which was actually a few weeks earlier than I had been quoted when I placed my order in the middle of October. As my point of contact Joe Chadwick has been so easy to get along with - which always makes the experience that much more enjoyable and the handover and introduction to all of the features of the car was really thorough but straightforward. Any questions have been dealt with in a timely way and I can really recommend Lexus Stoke to anyone. As for the car itself - amazing. If my experience with servicing etc. in the future reflects my experience so far then I'm sure that my first Lexus won't be my last. May thanks to all at Lexus Stoke.

b. d.

Absolutely fantastic service. I've had the car over 4 weeks and created this post having the full ownership experience. The purchase was completed online and over the phone, we meet for the first time at vehicle collection, and my part-ex drop off. Couldn't have been smoother and hats off to Joe Chadwick for making this process so easy. Highly recommend both the dealership and the sales staff, well done and will be very happy to purchase my next car from Lexus Stoke.

H. B.

From the start walking into lexus, you are made feeling welcome, offered drinks. They ask what it is that I was looking for, I saw a few cars I was interested in, fell in love with the one I had test drove, test driving was easy to set up was on the day we went, they had some me details like driving licence for insurance purposes, while out test driving Joe came with me and my partner went through the car and how all the mod cons works answerd any questions we had. The experience from lexus went above and beyond for us, we wanted add extras to the car and have some work done on it and they made this easy and stress free, kept me upto date, went through all the paper work, there was no pressure or rushing. Joe made the time to go through everything we needed go through, always a call away and email away. Had set up a date and time to go and pick up the car I had got which was the ct200h luxury. It has everything you need the comfort of the car is amazing, controls are easy to use. The car is quiet and drives well soft and smooth. I Can not thank Joe chadwick enough for the best experience buying a car was my first car from a dealership and its the best thing I have done, Joe has been there for me from the time we went and the after care too, very friendly, professional and laid back, easy to be able talk to and to be able ask any questions I have. I would give lexus and Joe million star review for the excellent customer service.

D. S.

Excellent service from Lexus. I collected my car yesterday absolutely love it. Although it’s not a brand new car, it is to me !! The service and time I received from Joe Chadwick was second to none. He dealt with everything professionally, but very friendly and took the time to even clean my own glasses before I drove off. I would recommend the whole experience to everyone .

l. c.

The whole experience from start to finish was exceptional. The customer service from Joe is the best treatment we have ever received when purchasing a car. We travelled far to attend Lexus Stoke and it was worth it because of Joe's treatment of customers. He has made sure the whole process has gone smoothly and everything is perfect. We will hopefully be returning in the future and would recommend this dealership to anyone. Thankyou.

J. S.

Having just purchased a car through Lexus Stoke, the whole experience has been thoroughly enjoyable and hassle free. Joe was extremely helpful in sorting all the paperwork including starting the process for the change of number plates. He also set up several functions on the car, so much easier when you know how! Would certainly use them again.

J. W.

Great service from the team at Lexus. Joe made our car purchase and reg number switch really easy and everyone was a pleasure to deal with. I can definitely see us dealing with them again even though they are not our nearest Lexus dealer

D. W.

Called for price on new Lexus Es and price for my car. With in a week was all sorted. They came picked car up with no problems. Gave me date for new car to arrive, kept me informed all the way till car arrived. Sent me a video of car when it had arrived. Car came 2 weeks after original date, but in these covid times that was good. Arranged date to suit me to pick car up. warm welcome on arriving. All went well with paper work, dealership very tidy and clean. Car was waiting for me looking stunning. A call 2 days later to see how I was getting on. I could thank many individuals, But it takes from the cleaner to the director and all the people in-between to make it all work. So thank you to all the team. 10 out of 10. over the moon with the Lexus ES Fsports feels like a tailored suit

S. D.

Recently bought an NX 300h from Lexus Stoke and am delighted with my purchase. Joe Chadwick carried out the sales process remotely as I live some 200 miles from the dealership. Everything was explained thoroughly and included a detailed video presentation of the vehicle. The car was valeted and delivered to my home address in perfect condition. I would highly recommend Lexus Stoke as their service is friendly and professional.

Y. P.

Big thanks to Joe @ Stoke Lexus. Brilliant service. Could not ask for more, They made it very easy and enjoyable experience buying my new lexus. I Will be definitely going back again... I would highly recommend to visit these guys for your new car!

D. W.

Just taken delivery of my 4th Lexus from the guys at Lexus Stoke, again immaculate customer service and all round great experience, many thanks to Joe Chadwick for his support and commitment to the customer and detailed product knowledge. A real family feel about this place from Nathalie’s warm welcome at reception through to the Sales and Service teams, it’s a really nice way to do business. Highly recommend a visit to Lexus Stoke.

V. :.

My wife called after seeing car listed at the showroom. As it had no pictures at the time we requested a video of the car and Joe Chadwick was happy to oblige. His service was absolutely fantastic and he helped us through the full process to completing the purchase in a very short time. This was by far our best experience buying a new car. Thanks Joe 👏👏👏

T. N.

I took delivery of my 5th Lexus this week and the level of customer service I received has been 5 star. Everyone involved at Lexus Stoke have been brilliant, especially Joe Chadwick who we dealt with throughout the process. He kept me updated at every stage, so I knew exactly what was happening, also thank you to Nathalie for your help. The car, NX 350h is an absolute joy, everything I have come to expect from Lexus and a bit more.

J. T.

Absolutely fantastic service from start to finish! There was no fuss or problems purchasing my car. Huge credit and thank you to salesman Joe Chadwick and the whole team at Lexus for welcoming me in!

G. F.

Thank you Lexus Stoke i have just been handed the keys to my brilliant ES300H Premium Edition Jo Chadwick and Gary Holden have been fantastic and have gone the extra mile in good old fashioned Customer Care. Fist class service. Thank you and Well done. Graham Fletcher

G. H.

I have returned to Lexus after a time away with BMW. The customer service was absolutely exemplary from start to finish, and I am now the very proud owner of a Lexus Nxh. If you are looking for a quality car with quality service look no further than Lexus Stoke. Well done to one and all, you made my buying experience a real pleasure, and my wife and I truly appreciated the welcoming gifts.

S. W.

What can I say about Lexus Stoke and our Salesman Joe Chadwick. Simply , wow! Out viewing, test drive and sale were seamless and the service second to non! We were only buying a used “baby Lexus” but were treated no differently to the next customer who was probably spending 5 x the amount. I cannot recommend them highly enough, and in particular Joe, for the 5 star treatment. I love my car and will definitely be confirmed Lexus driver from now on. Thanks to Joe and the team and the lovely receptionist who gave us such wonderful coffee.

S. F.

A thoroughly professional and friendly level of service from Joe Chadwick. The car turned out to be everything I expected even though I was buying from distance. Thank you so much and good luck to Lexus Stoke for the future.

S. M.

Joe was excellent from start to finish, he helped me with every aspect, and insured I was getting the best possible deal, the service was quick in turning around my trade in and having my new car ready as well as giving me a piece of mind. Everything was well organised and I didn’t have to lift a finger! Couldn’t be happier with my new car and the service!

A. B.

In order to do business with Lexus Stoke I have to make a 2.5 hour round trip. Each time I question the sense of it when Lexus Birmingham are just 30 mins from me. However, the team at Lexus Stoke and the overall quality of service they provide, more than compensates for the inconvenience of the journey time involved. James Manley is and always has been super helpful and always goes out of his way to make the experience not only a pleasure but faultless one too! And that is one heck of a statement coming from a fussy perfectionist like me. The rest of the team there are a lovely friendly and extremely courteous bunch too. One is left feeling special and important. This is all very well and nice but let's face it, surely the MOST important thing is the service the car itself receives. My RX450H forms part of a small stable of treasured top marque vehicles, and it speaks volumes for the product when I confess that it is my Lexus that regularly tends to be my first choice of transport. So when she is due her visit to the health farm, I am most anxious that she is treated with the same passion of care and attention that I shower her with myself. Lexus Stoke have never let either of us down on that score. In fact she always comes back seemingly driving and certainly looking, as perfect as the day I took delivery of her. On my most recent visit, Lexus Stoke managed to excel their normal very high level of excellence. The driver's side of my windscreen had gained very fine but very irritating surface scratches, which were down to me being over jealous when removing a gift deposited on it, from what I have to assume was a flying elephant (but more probably an arriving Canadian Goose, or flock thereof). It was so annoying (to me that is, but probably invisible to 98% of people), that I was contemplating having a new windscreen fitted. I did not mention the issue to James as I was going to talk to Autoglass about it, but to my absolute amazement and joy, all evidence seems to have now completely vanished. Now THAT is what you call perfection servicing! All this, plus a delicious complimentary cup of coffee (to go) and a 17 plate spotless courtesy car thrown in, left me very happy chappie. I feel I must also mention the final bill. One cannot demand 5 star treatment and then moan about the bill, but again, praise where ultimate praise is due. The bill was not only very fair and reasonable, but it was for exactly the amount they had told me it would be, PLUS a fault they discovered during the fixed price service was rectified FOC under guarantee, and my guarantee was extended for a further 12 months to boot. If I were a car manufacturer and I wasn't Toyota, I think I'd sell up (rather than wait to go out of business). There's no contest or point in trying to compete. They make the best motor vehicles on the road, of that there is no doubt whatsoever, and their product support, service and after sales service is equally unbeatable. I am not only delighted but I'm very proud to be a Lexus owner. The intelligent choice for the discerning motorist. Thank you Lexus and thank you too Lexus Stoke.

c.

Arranged to look at a used car at lexus Stoke and from the start the whole experience was so amazing, staff from the reception to the sales staff especially chris and jamie we so friendly and nothing was to much trouble, on collecting the car Jamie assured everything went as smoothly as possible and the car was prepared to an amazing high standard,the whole lexus centre was spotless and cannot recommend lexus Stoke highly enough. Thank you all.

A. L.

First class service from James Taylor!…myself being particular fussy and wanting everything done right I can’t fault the experience I had dealing with James. He kept me updated during the whole process of collecting our NX and was always there to answer any questions throughout. Nothing was ever too much trouble and he was a pleasure to deal with. Me and my wife love our NX and was a comfortable 140 mile drive back to Letchworth. Thanks again. Adam & Sam Lister

T. U.

Collected my MINI Cooper S yesterday and I couldn't be happier. Changing/upgrading a car has never been easier. I enquired last Saturday, I was provided with finance figures straight away and I placed a reservation fee on the car. I dealt with Jamie, who's answered all my question in a professional manner. He was friendly and thoroughly explained everything to me about my finance. Thanks again Jamie - you did really well 😊 #itsnotjustaJoeshow #whereismypizza #30daysJames

k. p.

Thank you Lexus Stoke. My wife and I were on the way to Keele for my daughter’s graduation when one of the tyres exploded and disintegrated. Lexus roadside assistance recovered us to Lexus Stoke. The team there were amazing! They fast tracked us with a new tyre and we made the graduation ceremony. I have to say that this kind of service is why my replacement car is a Lexus.

E. “. N.

Had an awesome experience viewing Lexus Stoke’s one of 500 LFA! Met Charlie who was nice enough to bring the keys and show us around the car, with help from Mike. Has some stunning cars on display especially the LFA, if you want a Lexus definitely go to them. They know about the cars they are selling and are passionate and helpful with any questions you may have related to the brand or specific cars. As I said if you are interested in any Lexus vehicle in the UK make Lexus Stoke the first people you call :) Thanks everyone at Lexus Stoke

G. G.

I must say I'm very pleased with my purchase from Lexus Stoke, thanks in particular to Joe Chadwick who helped me to achieve the deal that I was looking for, and who was most helpful and professional during the purchase process. The car was presented to me in immaculate condition and they even threw in a bottle of Moet & Chandon. If you are looking for a new or used Lexus this is the place to go, this is my first Lexus but it probably won't be my last. Highly recommended.

K. D.

Had a great experience at Lexus Stoke. Viewed our own personal video of used Lexus , with good description. And bought the car without needing to see it first. ….although we had driven the Lexus RX before. Arrived at Lexus Stoke and were well treated throughout the sale . Left with flowers and champagne. Very helpful sales team.

A. W.

From start to finish the purchasing of my car from Lexus was amazing - such a fab team, they looked after me really well, Joe was amazing, he really went above and beyond to make everything about my purchase so special, thank you so much.

M. B.

I found the vehicle that I wanted to purchase through auto trader and sent a message to enquire about it. I received a very fast response from Joe and he had provided me a 8 minute long highly detailed video of the car, which I appreciated very much as it was a long distance purchase. From start to finish I was very impressed with the customer service from Joe. Any questions that I had, Joe was very happy to answer them in a very fast manner - the whole process of part exchanging my car for the new car was very easy and I have enjoyed every moment of the process. Once I came to pick up my car, Joe went into great detail about the car and was showing me every part of it even though it was a Volkswagen rather then a Lexus! I couldn’t recommend Lexus/Joe enough to anyone who is thinking about enquiring or purchasing a new car!

M. W.

Joe Chadwick gave us the most efficient and courteous experience in changing my car. The process was explained in detail and the options clear and precise. On collection the car was prepared and handed over to the usual Lexus standard. I have used Lexus Stoke since 2005 and have no interest in changing. Thank you Joe.

R. B.

The service could not have been better. Joe walked us through the driving overview and answered all questions comprehensively. The add on packs for dent repair and servicing were explained and purchased seamlessly. The NX300h is a great car, backed up by a customer service second to none. Thankyou Joe.

P. E.

First Rate Dealer...Well what can we say, its been a long time since we have been looked after this well at a garage for a good many years, thanks to Joe. Absolutely Excellent customer service. From our initial enquiry about the UX model to driving it home was a pleasurable experience. Nothing was too much trouble, our emails were answered promptly and any questions we asked were answered without us feeling a nuisance , He explained the paperwork in an easy and understandable way... Joe even bought the demonstrator over to our home to test drive it. The rest of the staff were very pleasant as well. We would recommend this Lexus dealer and Joe at Stoke Lexus to anyone. Well Done.😊

d. f.

Great service from Joe Chadwick and the team at Stoke Lexus. Joe was quick to respond to my initial enquiry and the process was easy and efficient. The deal was extremely competitive and I was driving away in my new car within a week of making the first phone call. Thanks also to the front of house team for taking care of me pre handover.

B. R.

Recently purchased a used Lexus from Lexus Stoke and couldn’t be happier with it. 1 year old but been looks brand new. My primary contact was Joe who arranged pretty much everything for me and made it an effortless experience for me. He even stayed late a couple of times so I could get from Chester to Stoke after work. Everyone at the branch was so so friendly and really made it a relaxing experience. Even after the purchase they’ve been in touch to make sure everything is going well, and it is! Thanks to Joe and all the team at Lexus Stoke 🙌🏻

S. B.

We picked up our 4th Lexus from Lexus Stoke last week. Our new 71 plate NX300h is beautiful and is everything we expected from it. It is a great family car with us having two young children this is why we went for another one. We especially love all the new technology and safety features. We have always had great service when dealing with the car sales team, Joe Chadwick very kindly looks after us and yet again has made everything as easy as possible for us. We find Joe to be very knowledgeable, professional and polite. Everything always feels relaxed and at our pace unlike other dealerships we have dealt with in the past. The receptionist Natalie is always very welcoming and polite. Also a mention to George Holden, a very friendly guy who is very welcoming and always asks how we all are even when we bump into each other at the petrol station. We collected our car from Joe who went into alot of detail explaining how the new features of our car worked and nothing was too much trouble. Joe knows the cars like the back of his hand and we know he would be happy to help us if we were to call in and ask for any help with anything we struggled with. Joe presented us with a beautiful bouquet of flowers and a bottle of champagne which was very much appreciated. We also use Lexus Stoke to get our MOT’s done (when needed) and to have the service’s needed. We find this service to be excellent also. The last service our previous car had, a gentleman came and collected our car and returned it later that day. We would have no doubt in recommending Lexus Stoke. Thank you once again.

G. T.

I m more than happy with all the help at Lexus stoke. I moved from Volvo. Service is excellent, and even if the beggining of my situation doesn't look much promising, at the end sales specialist Joe Chadwick and his Manager, really did better than my expectations were after. Would highly recommend them! Will definately be loyal client of Lexus stoke! That's what is Lexus service about!

N. A.

A big thankyou toLexus Stoke. You would naturally expect a Premier service from any Lexus dealership and trust me, they didn't disappoint. From my initial enquiry to the final car hand over they were exceptional. Professional, friendly and informative, an absolute credit to both Pinkstones and the Lexus brand. I would also like to say a special thanks to Joel who managed the whole process seamlessly and for whom nothing was too much trouble.

J. F.

I highly recommend Lexus Stoke for those who are planning to upgrade their car to hybrid models, not just because of the top luxury qualities of Lexus Models, but most importantly, the level of Customer Care of their Sales Specialist, Leigh-Paul, who welcomed us and entertained all of our questions, clearly explaining the benefits and features of the model that we were looking for. He went out of his way to give us an appreciation of what our family wanted to invest with as he also gave priority to the needs of each family member. So, if you are one of those who might consider upgrading to a hybrid car, visit Lexus Stoke and Leigh will be happy to provide you top level customer care.

A. S.

We have had the most wonderful experience dealing with Lexus Stoke and specifically Joel. From end to end, it was as perfect as could be. The attention to detail from Joel was simply superb. He is a walking library of knowledge both about the car we bought and the Lexus brand itself. This comes from both the skill of Joel and from the ethos of this dealership. No wonder they have won awards for their service and, considering all Lexus dealerships deliver a great customer experience, to then stand out amongst them is very remarkable. Joel delivered the car himself and also bought with him an enormous bunch of flowers for the lady of the house. What a fabulous experience and a pleasure dealing with Joel and the Lexus Stoke team. I will be talking about this for a long time and highly, highly recommend anyone looking for a Lexus to approach Joel and Lexus Stoke.

C. H.

Wow… had the most pleasant and professional service from stoke Lexus from start to finish .. felt very comfortable and part of the Lexus family .. everyone was really lovely towards me and my daughter.. Thanks to Joe Chadwick for sorting me the deal that was best for me.. the champagne and the flowers 💐 were a special touch ..thanks very much .. Love 💕 my car 🚙…

J. R.

I have collected my new Lexus UX 250h premium sport edition car today from Lexus Stoke. I have always found the staff to be friendly and professional, they have gone out of their way to make the process of buying my car totally stress free. Joe has been fantastic and has gone out of his way to ensure that I was kept up to date with everything. I would definitely recommend buying a Lexus and this is my second UX - I love it! I would without a doubt recommend Lexus Stoke, Joe and all the staff are outstanding - thank you so much!

L. D.

Great customer service and a great car! We spotted our possible next car whilst on holiday in the Cotswolds, so was unable to easily visit the Stoke showroom to see the car. However, Joel Hatton was incredible and created a personalised video of the car, spending several minutes going around the outside and inside of the car, answering possible questions as he went along. Joel was always available to answer any questions and also searched for other possible cars which may have suited us better. We reserved the car easily on Lexus’s website, safe in the knowledge that it would still be there after our holiday. Thank you Joel for making our experience ‘Amazing!’. You were very approachable and your sense of humour made us feel like we were dealing with a friend. Your knowledge of the car whilst showing me how all the controls worked was brilliant and I was blown away when I saw the car standing on its platform when we collected it. The car is great but it was made better by the high quality of customer service you gave. Thank you!

d.

What a fantastic experience, we were greeted by George who was brilliant and not robotic.. i hate car dealerships that are robotic i like to deal with real people and everyone in this dealership through out our experience were fantastic. We then dealt with Joel who was fantastic from start to finish, the level of customer service throughout the whole dealership stuck out like a sore thumb ! This was by far the best experience I’ve ever had buying a car, even when calling the dealership for the odd question they were brilliant and if Joel wasn’t available at the time they passed our message on and Joel always called back. Up on collecting the vehicle we were blown away by the generosity as Joel had put a full tank of petrol in the car, his reason being was that it’s just the way we operate and want to give customers the best experience possible, ever single person we dealt with exceeded expectations, from our greeting with George our dealing with Joel and our thank you from James when we collected the car a massive thank you, if everybody had the level of service lexus stoke have then the world would be a much easier place to live in . Thank you very much from two very thankful customers, Nathaniel and Charlotte Dunn

T. B.

From the prospective booking of a test drive during the lockdown when it wasn’t possible, to my new car day handover appointment Lexus Stoke have been amazing. Natalie on the front desk is so polite and attentive, James T who really listened to my situation and wishes was first class, and Joe who took care of all the details following deciding to join the Lexus family could not do enough to make my experience brilliant - Thank you all! Don’t hesitate to visit and experience a test drive of their amazing cars and customer service.

L. C.

This was my 3rd purchase of a nearly new Lexus IS, but my first time purchasing online all the way from Scotland. I was a bit apprehensive as I've never bought a car online before, but Joe was absolutely brilliant; talked me through everything, helped me switch my private plate and reassured me of the outstanding Lexus service, even at a distance. He sent me two videos of the car; one at the beginning and one just before it was transported, so I could see it when it was nice and clean. It did pick up some spray on the transporter, but actually, it wasn't too bad & a quick hose down sorted that. I would also mention Natalie who was always friendly and helpful on the phone and Vinnie who transported my car was delightful, even after driving all those hours. I am so impressed with the all-round service, I would buy my next car from this dealership without hesitation. If you know exactly the car, colour and mileage you want and you can't get it locally, it's the way to go - saves you settling for second best. Thank you everyone!

M. S.

I purchase a used Volvo from Lexus Stoke today and was amazed at the high standard of service I received from the first call inquiring about the car to the handover of the vehicle by Joe Chadwick and the rest of the staff. They were very helpful nothing was to much trouble every thing was explained to me in detail about the vehicle. I have been in sales for 30 years from salesman to divisional sales manager This is what good customer service should be WELL DONE Mike Skinner

P. C.

From the moment we walked through the door we were welcomed by the Lexus team who were only too happy to assist us with the purchase of our new car. Joel and Chris were very friendly and knowledgeable in all our enquiries, and nothing was too much trouble. Love the complimentary coffee and the comfortable chairs!! Anyone wishing to purchase a car we would recommend a visit to Lexus Stoke to experience second to none service. Thank you Joel and Chris for all your help...the car is amazing!!!

P. B.

After two years with another brand we’ve finally returned home!! Dealing with Jo and all the guy’s at Lexus Stoke really is brilliant, such a welcoming team. nothing too much trouble, and all solutions found👏👏 can’t thank Jo enough for finding us our dream car and getting it onto our drive. Thank you so much👌 P.S. Natalie’s coffee is just the best!!!

A. P.

We bought a Lexus CT and a Lexus NX from Lexus Stoke and the service was professional from start to finish! Lovely friendly team in the showroom so we always felt welcome and a seamless handover of our old cars and collection of our new cars by fantastic Joe who even made sure our 2 year old was happy throughout (she still talks about the little coffee biscuits).

r. a.

Just completed my first Lexus purchase.Many thanks to Joe Chadwick for his patience dealing with an old codger who had never driven an automatic in the 64 years he had been driving. Thanks to his detailed knowledge of the many features of the RX450h I confidently drove away from the show room without demolishing anything. My wife and I are most appreciative of the kind gift of flowers and champers. Thank you once again for your very professional attention.

I. M.

First class, professional service from the team at Lexus Stoke when I purchased a Lexus last week. What follows is an excellent example of client care and great service. On Monday I phoned Lexus Stoke after seeing an advert on the Lexus website. Initially spoke with James Taylor who, because there were no photos available as yet, arranged for a personalised video to be sent to me. James also took details of my Jaguar in part exchange. The video arrived that afternoon from Joe Chadwick who became my main contact at Lexus Stoke. On Tuesday morning, in Joe's temporary absence, I spoke with a very helpful Simon Pike, who provided me with the part ex price for my Jaguar and after agreeing the deal, I paid a deposit to secure the car. I liaised again with Joe Chadwick later on Tuesday and he organised a handover at a time of my choosing on Thursday at the dealership in Stoke. The car was exactly as described, had been serviced, given a fresh MOT and was waiting for me at 1pm. After a test drive, Joe conducted a thorough and very helpful handover. He made everything easy for me and I drove home to Warwickshire in my new car less than 72 hours after spotting it on the website. My thanks to James, Simon and, in particular, Joe for their individual efforts, but also thanks to the wider team at Lexus Stoke for arranging everything so promptly and with great courtesy. This definitely lived up to the 'Lexus - Experience Amazing' tag line. Thank you.

N. D.

Just purchased my 5th Lexus (ES 300H F-Sport) from Lexus (Stoke) and received the same exemplary service from this dealership and in particular the Sales Executive - Jo Chadwick. Whenever I consider moving away from Lexus (just for a new experience), I remind myself of the 15- years of brilliant service I've received and the enjoyment and trouble free motoring I've had. Why would I risk it! No matter who you deal with at Lexus Stoke the customer service is excellent and it's the attention to detail and customer care that keeps me anchored to this brand and this dealership. My new ES is a brilliant, stylish, executive saloon and I'm so pleased I decided to stay loyal to Lexus - highly recommended.

G. P.

Fantastic service always from every single member of the Team at Lexus Stoke. I have bought 4 cars over the years from this centre and Joe Chadwick and Team have provided me with an excellent customer experience each time. Highly recommended!

D. H.

First experience of a Lexus purchase. Joe was professional and very helpful. Took a lot of time with us as we were new to the brand. Showroom was clean and everyone we dealt with during the purchase was extremely pleasant and very helpful. Dave

k. 9.

Very pleasured with service the dealership provided, in delivering my LC500 V8. Very happy with the purchase and the quality of the service, the sales person Joel Hatton delivered as discussed and went the extra mile to make sure I was happy. James was also very helpful. I would highly recommend doing business with them. Thank you Joel/James and Stoke Lexus team for 5 star service and experience.

j. d.

Recently bought an Audi s3 from joe Chadwick at Lexus stoke!! Service was excellent from start to finish. Always happy to help, made the whole experience very easy and relaxed on my behalf. Thankyou again, Couldn’t recommend enough!

J. W.

Another flawless experience from the team at Lexus Stoke and, a special mention to Joe Chadwick, for his professional expertise in securing yet another good deal on my behalf. Joe is always patient and understanding when I don’t pick up the new tech and infotainment straight away and he has that “human touch” which I find all important. They even gave me a gift of chocolate cake and a bottle of bubbly in recognition of my birthday three days earlier. I highly recommend all of you at Lexus Stoke, keep up the good work guys.

S. K.

Thank you so much to Joe and George for my new Lexus. So refreshing to be the customer of a dealership which actually has, not only a very friendly and comfortable atmosphere, but also high professionalism and personal service. Perfect !

K. L.

Having just received my new car this morning, I would just like to pass on my huge thanks to Joe Chadwick at Lexus - Stoke for making it such an easy and smooth process. He has been accessible, professional and helpful, going above and beyond twice to sort out something last minute for me. If you are looking to buy a car, I would have no hesitation in recommending Joe Chadwick at Lexus - Stoke. Thank you again.

B. J.

Excellent sales team, friendly and knowledgeable. Even though I was buying a used BMW X1, and not a Lexus, it felt as if they truly cared. Joel was great. And well supported by his manager. Gave me a great deal on a part exchange.

D. E.

Just want to say thank you to the team at Lexus Stoke. Im a first time Lexus customer but felt very welcomed. The staff were extremely helpful, gave me advice every step of the way with purchasing my car. Everything was clear and simple for me, cant thank them enough for helping me through the process. Just want to highlight Craig who was fantastic, really made the service bespoke and accommodated my awkward work finishing times without batting an eyelid. Thank you from a happy Lexus Customer!!!

M. B.

I have encountered the most wonderful service from Joe and Chris whilst purchasing my new CT200H from this dealership. Every aspect of the new vehicle was explained clearly to me and nothing was too much trouble, and I felt like I was appreciated. I certainly wouldn’t hesitate to recommend Lexus Stoke and as such we are already planning a second purchase in the new year. Many Thanks again.

A. P.

Outstanding service from Lexus Stoke. From the moment we entered to driving away in our new car we were treated like VIPs. Joe and James were both friendly, helpful and knowledgeable. We are more than happy with the deal we got and the personal gift we received upon collecting the car was a perfect finishing touch to an excellent experience. Will definitely be visiting Lexus Stoke again when we are ready to change cars again in the future.

R. S.

Picked up my brand new Lexus ES F-Sport at the weekend and received outstanding service as always at Lexus Stoke. My family have had a number of cars from Lexus over the past few years and really have become to feel part of the Lexus family. Simon always looks after us and is brilliant with what he does and sees the whole process through thoroughly from start to finish and along with the after sale care. The whole team are extremely knowledgable and will ensure you are looked after. If you have never experienced amazing before then I can assure you that you need to give Lexus a go and you will be over the moon with the sheer quality, reliability and refinement the brand has to offer. A big big thank you for my new car which I already love and for Simon and Chris who got the deal together. The whole experience at Lexus Stoke is a real credit to George the manager and you all do a super job.

M. B.

I have always thought that buying a car should be enjoyed throughout the whole process. Especially in today's exceptional times. I can confirm without hesitation that this has been the case when dealing with Lexus Stoke, from the start of the process when being sent a walk around video with audio. All of the following process's, of part exchange and purchase went through without any problems and when taking possession of my new car. I can confirm that Stuart Whitaker and his colleagues handled the whole process of negotiation and sale with a first class professional knowledge of the products and how to handle a customer. I look forward to the coming years of driving my new car, when necessary will return to Lexus Stoke.

D. W.

Just bought a Lexus approved off Joe Chadwick and couldn't be happier with the whole process. From greeting and coffee in reception, through the selection and test driving to the final dealing, paperwork and transfer it was all done with utmost courtesy, efficiency and covid sensitive safety. Always attentive and responsive whether in person, telephone or email Joe was never pushy but incredibly easy to deal with. The interactions I had with other members of staff showed them to be polite and personable too so would have absolutely no hesitation in recommending or using again (in fact I already have recommended!). Have bought many different brands of dealer supplied new and used cars previously but it definitely feels different at Lexus - go on: Experience amazing

P. K.

Never bought Lexus before but from walking into the showroom it has been a superb experience. James and Joe were brilliant, professional and more than helpful in buying our new car, as was George (Manager). Nothing was too much trouble and it’s a pleasure now being part of the Lexus family. Have had our new car for 24 hours and we love it.....thank you for everything, you should all be proud of the service you give .....it’s more than excellent!

C. D.

Excellent customer service. The whole team were friendly, professional and courteous at all times. Thanks to Joe Chadwick for help in finding our new car. We did not feel pressurised at any point and Joe was able to answer all our questions. Thanks to all the team.

j. m.

What an absolutely incredible 5 star service I received from the team at Lexus. Especially sales expert Joel I award him another ⭐️⭐️⭐️⭐️⭐️ He certainly knows his stuff & is such an incredibly nice, genuine guy. Well done you guys it’s absolutely top notch!!

S. M.

We've just bought our first Lexus and are delighted with the car. Having laid out our budget, spec and colour requirements, the team at Lexus Stoke met our every requirement. In many ways, we were a little bit in awe of the brand and anticipated a 'snobish reception', but were very pleasantly surprised at the warm and welcoming reception we received. Chris Garner understood our 'wish list' from the outset and was able to find us an NX 300h in stunning Meso Red. Having concluded the deal, Joe was available at the handover. His in-depth knowledge of the vehicles features was extensive. We were further welcomed to the 'Lexus family', when he presented a beautiful bouquet to my wife and a bottle of bubbly! From start to finish the whole process was not intimidating and the team were professional and courteous at all times. Still can't believe I'm driving a car of my dreams!

E. L.

I have just purchased my eighth Lexus from Lexus Stoke, an amazing RX Takumi and my families tenth in total. It is always a pleasure to enter this dealership and led by George Holden the whole team are a true 'team' and nothing is too much trouble. During my latest purchase Chris Garner has been so supportive and has used his experience, expertise and patience to make the sale happen to the satisfaction of all parties. Joel Hatton is what a salesperson should be - knowledgeable, enthusiastic and trustworthy. He has been so supportive during all stages of the purchase and clearly loves the Lexus brand! I now have the pleasure of driving a top of the range vehicle and am ever confident that Lexus Stoke will be there to support my family and myself during future years. Please do not hesitate to drop in and meet George and his amazing team. You won't be disappointed

L. H.

Incredible service from Joe at Lexus Stoke. Super helpful and knowledgeable from start to finish. Nothing was too much trouble and he took the time to ensure I had the right car and package to suit my circumstances. I’ve always dreaded visiting car showrooms and the pushy sales staff you expect to go with, but Joe was the complete opposite - a true professional, a pleasure to deal with and I couldn’t recommend enough.

J. S.

UPDATE (April 2021): Three years on from my first review here, I'm very happy to report that we received excellent customer service from Lexus Stoke for the purchase of our second Lexus from them, a beautiful RX450h. Thanks to Joel for this assistance throughout the process, organizing test drives, answering questions, and dealing with all the paperwork. Very happy with the car and the whole experience. Previous review: I bought a beautiful pre-owned Lexus LS600h from this dealer. I'm very happy with the car which is truly stunning in every respect. Great service from the dealer who sorted out everything quickly and with the professionalism that you would expect from Lexus. Thanks to John and Joe in particular who make the experience of purchasing the car a memorable one.

S. M.

Great experience buying my new car from start to finish, would highly recommend, Joe was always willing to go the extra mile..

J. E.

Outstanding customer service to the likes I have never experienced before when buying a car. A big shout out to Joel Hatton who was an absolute pleasure to deal with and made the whole experience such a pleasure. I certainly will be coming back when the time comes to look for another car.

T. P.

Just received my amazing lexus IS300 f-sport. From start to end the amazing service from Joe has been second to none. At this difficult time of buying long distance Joe has done everything to reassure me. After it travelling over 3 hrs to get to me I could not be more pleased. Highly recommended. Thank you.

P. T.

My husband has just picked up his new UX. A fantastic service from Joe, very helpful and knowledgeable throughout the process. Not pushy and listened to what we had to say and helped us find the car and deal that was best for us. Can't speak highly enough about Lexus Stoke.

A. O.

Visited to compare the RX & NX models as a replacement for my wife’s older RX. Very knowledgeable salesman (Joel) guided us through the various options and features that the two models comprised, both as standard and optional extras. We elected for a 20 month old NX Premiere with low mileage, which was prepared and handed over with little fuss but much enthusiasm a few days later. We also feel morally pleased to continue with the well proven Lexus self charging Hybrid system We are extremely pleased to be back in the Lexus Stoke family, and trust this will be an enjoyable experience. Many thanks Joel, James and all the team. 🥇

M. K.

We had a fantastic experience purchasing our new car from lexus stoke. Great service from Joe Chadwick. Thanks again for all your help. We are loving our new car .

M. B.

Car mot's here although not a lexus. Excellent job, staff excellent and made me feel very welcome. Will be using them for both of our cars , servicing, repairs and mot as very reasonable prices.

N. B.

After 20 years trawling through the usual German executive toys and telling myself that it can’t be the sales staff’s fault that they’re so pushy as they must be over-reliant on commission, it was a breath of fresh air to deal with the purchase of my first Lexus through Lexus Stoke and their Senior Sales Specialist, Joe Chadwick. The whole experience was a model of professionalism and the complications of managing a Covid-free handover almost 100 miles away from Stoke were managed in an exemplary fashion. Joe was most knowledgeable and helpful, and I never at any stage felt pressured. I’m delighted with my ex-demonstrator UX, which was beautifully presented and is a real pleasure to drive. I can’t wait to do some longer trips once lockdown regulations allow. Lexus Stoke really does give the impression of being a family concern rather than just another branch of a corporate selling -machine. I would give the company and Joe my highest recommendation.

D. K.

Absolutely brilliant service at Lexus Stoke, very professional and friendly team. Joe is amazing at customer service, thank you for your help with our new car, much appreciated.

T. H.

Just purchased my new Lexus from Lexus Stoke. The service l received was first class from start to finish. All my needs were dealt with in a professional manner. The hand over was exceptional, explaining and setting up all of the CarPlay. Lexus link and Dashcam. I must say a big thanks to Joe Chadwick who was my contact throughout the purchase. This is my seventh time of purchasing a new car from Lexus Stoke and the above reasons are why l always return.

A. H.

You really do experience amazing at lexus stoke! Excellent customer service, fantastic vehicles and a smooth, stress free process. Joe is fabulous, he goes above and beyond and is always available to ask any questions. I highly recommend Lexus Stoke.

A. T.

I don’t really enjoy the process of buying a new car, but Joe and the team at Lexus Stoke were fantastic ... no overbearing sales pressure, just listened and provided excellent service during and after I decided to buy. I genuinely felt they valued me as a customer, the whole experience exceeded my expectations... and I love my new Lexus hybrid! Thank you 😊

A. D.

James Taylor been fantastic help, from start to finish, he made whole car purchase so simple and easy that we didn’t even feel pressured at all. The delivery and pick of vehicles been amazing. I would recommend this car dealership to everyone. Any future cars I will definitely be call them first. Thank you James for all your help and cooperation, wish you all the best for future.

A.

Thank you to Simon and the team for a top notch experience from start to finish. I would highly recommend buying from Lexus Stoke as they offer a quick and accurate response via email or phone, along with a warm welcome each time you visit. The vehicle quality, luxury, economy, performance and reliability matches the level of customer Service. All of the above is rare in the automotive industry. Thanks again for the box of festive Ale's as a gift during handover! Kind Regards, Andy Brown

d. o.

Lexus stoke welcomed us as soon as we arrived, with amazing service and warm staff. We had the most pleasurable buying experience and felt that Lexus staff offered great customer service; especially when we found it difficult choosing between a couple of other options. Their expertise allowed us to make the right decision and with ease. My daughter also received a birthday cake from Lexus stoke to celebrate her eighth birthday. Thanks to Holly and the Team for making our visit an enjoyable one. It was nice doing business with you.

C. T.

This was a remote purchase facilitated by two in-depth videos (introduction pre-sale and post-sale / pre-handover) and a few calls with the Lexus team (James, Joe, Chris). They have offered great peace of mind, confidence and provided an excellent service overall, which tipped my decision favourably towards them in a competitive environment where dealers are vying for buyers' attention. Having owned several German brands in the past, I was a little wary of something outside Bavaria but the quality of the service, speed and courtesy I received from Lexus Stoke team put them in a different league in terms of buying experience and I trust post-sale and actual driving experience will be equally high. The car was delivered exactly as described to London within 4 days of purchase in the middle of a global pandemic, saving me the trouble of taking my old car and driving back the new one. Notwithstanding the distance from London, Lexus Stoke would be my go to dealer if we remain with the Lexus family.

G. O.

Picked up my new UX today, thrilled with it. Dealt with Craig Archer from start to finish. Such a positive experience as he gave lots of advice and encouragement all the way through the process. As a woman I don’t particularly enjoy the whole car showroom experience, but Craig made me feel completely comfortable. First class service, thank you Craig.

L. S.

Fantastic service from start to finish - I saw a vehicle on Autotrader, called to confirm it was still available and headed straight to the garage. Upon arrival, the vehicle was ready and waiting for me. Joe was very informative and enthusiastic but in no way pushy. A fair part-exchange value was offered for my old vehicle and less than 2 hours after arrival, everything was arranged for me to collect my new car a few days later. Upon collection, Joe went through every aspect of the car and its functions with me before I left and followed up a few days later to ensure all was ok. He even remembered my daughter's favourite hobby based on our conversations when first viewing the car and bought her a small gift related to that hobby - completely above and beyond his job description! Thank you Joe, I would certainly not hesitate in returning for another vehicle in the future

P. B.

We called in to look at two cars with the full intention of buying a Lexus based on their reputation as a premium manufacturer. We were treated like royalty from the moment we stepped into the showroom. I have dealt with many car dealers in the past but the staff at Lexus Stoke, especially Ben Kemp, are the best in the business. Totally honest, helpful and nothing was too much trouble. We bought a six year old IS and I can honestly say we were treated as if we were buying brand new. I don't usually take my cars back to the main dealer for services and MOT's, but Lexus Stoke are so good, they've got my business for everything in future.

S.

Great place to go and buy a car. Well looked after by Joel (topman) always happy to answer any questions. Made the transaction of the car feel great even in a world of COVID. TBH was a little nervous at first with buying a car that I have never seen in the fresh (only via video) or driven, Joel was great at giving me the confidence that if anything was wrong would be resolved or if I did not like the car then it could be taken back within 14 days with a full refund. Joel went out of his way at times and even delivered the car to me. The car was 100% spot on upon delivery and the aftersales have been great. Thank you Joel.

R. H. R.

On my 4th Lexus from Stoke Lexus. Cannot fault the cars and each revision keeps getting better. I must single out Joe Chadwick for exceptional service throughout my time being a Lexus customer. Joe is there for support through purchase and ownership. I can whole heartedly recommend Stoke Lexus and driving and owning a Lexus.

J. P.

Great experience, buying a new Lexus from this company. Friendly, helpful staff, particulalrly Joe Chadwick, who is knowledgeable and sorted out any queries we had. So glad that we dealt with you Joe!

A. H.

Joe was fantastic from start to finish made me feel like a friend rather than a customer, having been in a few showrooms and met the stereotypical car salesperson it was so refreshing not to have felt pressured into buying what they wanted rather than what I wanted. If you are looking for a new car and want that personal friendly yet professional touch get yourself to Lexus Stoke.

I.

We traded in our A4 for a nearly new IS300h Advance after taking a test drive. We loved the build quality, the styling (both inside and out) and the drive was so comfortable that it was a no brainer to purchase. Ben and Joe were excellent throughout, from the initial greeting, test driving, discussing the options available, through to the handover ceremony (excellent touch) and finalizing the paperwork. Thank you all for welcoming us into the Lexus family. The car is such a dream to drive; it takes the monotony out of driving so that I actually enjoy taking to the road again. Thank you again and we look forward to future purchases.

S. L.

I purchased a used vehicle from this dealership a couple of weeks ago. The service I received throughout the process has been very professional and everyone I have been in contact with have been friendly and more than happy to help. I am delighted with my car and really impressed with how everything was handled given the current Covid situation. I would have no hesitation in recommending this dealership to my family friends. Fantastic service all round.

R. B.

I called Lexus Stoke to ask for advice relating to my Lexus CT200h, which had a flat battery and would not start, as my son had left the interior light switched on for several days. I asked for advice about locating the battery, charging the battery and jump starting, which I know requires specialist knowledge and equipment on hybrids. I spoke to a very helpful and friendly salesman (as the service desk had closed for the day). I was considering calling out my breakdown company, but the salesman offered to come out and jumpstart my car with his specialist battery pack. Within 15 minutes he’d arrived, started my car and showed me the location of the 12v battery. I am immensely grateful to him and Lexus for getting me back on the road so quickly. He really went above and beyond for me. Sadly, I do not recall his name (I’m terrible with names) but I certainly will not forget the help and service I received. Thank you.

A. A.

Even though I didn't buy a car from Lexus Stoke, I still had the pleasure of being served by James Taylor. I enquired about a UX Takumi and he gave a great price for my car but the Lexus itself wasn't for me. I ended up buying a GS at another Lexus dealership. I just needed something bigger. However it wasn't all in vein. I would like to say that James is a credit to the brand and I really wish him well. That sentiment goes to everyone at the dealership. My part ex is an Audi and their dealers and customer service don't come anywere close to Lexus.

M. H.

Fantastic Cars and Amazing Service - I doubt I will be willingly tempted away from Lexus. I cant speak highly enough of the quality of both the car and the level of service both during the pre and post purchase stages. Every aspect of their service is to please to customer. Nothing is too much trouble. I had forgotten what "customer service" meant when buying and owning a "premium" car. The sales team (Charlie and Joe), the service team (James and Carl) and everyone in Lexus Stoke are efficient, pleasant, polite, friendly and still very professional. They actually ring you back and they genuinely remember your name when you walk in months later. I even got a phone call wishing me a merry Christmas and thanking me for being a customer. And the coffee is great. After many years driving German marques BMW and Audi, the cars are expensive, basic and not the quality you may think and the level of service is terrible, even before you buy it, when you think they would at least call you back about test drives etc. Trying to arrange services became a nightmare. No one seems to know what is going on. These once mighty marques have become too big and become car supermarkets overly focused on selling the extras and not providing what they are primarily there for - selling you the car you want / need. Lexus is a fully satisfying ownership experience.

R. S.

I just picked up a Range Rover evoke from Lexus stoke and the car did not disappoint. The car is immaculate and Lexus stoke portrayed the car so honestly in their online personalised video presentation of that. Leading me on to mentioning and personally thanking Joe Chadwick at Lexus stoke for his all his work, enthusiasm and honesty from the initial enquiry of the car to pick up date. Joe was factual and gave us a top class service from start to finish in every aspect of the sale. Joe left no stone unturned answering any questions/queries I had regarding the car and made the whole process a pleasant and positive experience.So just a massive thank you again to Lexus stoke and personally to joe Chadwick for all your work and helping me secure my Range Rover evoke. I’ll be telling friends family down here in Essex about what a lovely service I received and spread the word. Thank you 👍

S. G.

I had an a amazing experience purchasing a new Lexus UX at Lexus Stoke . I would personally like to thank Joe Chadwick, can’t fault his customer service. I can’t recommend them enough if you are considering buying a new or used Lexus.

D. S.

Yet another excellent service from Joe Chadwick and the rest of the team. This is our 4th Lexus purchased in Stoke and every time they have gone above and beyond to tailor the offering to our needs and financial means. This time was no different and we are extremely grateful to be part of the Lexus family. Special thanks for Joe for everything he has done for us, going as far as driving to our home to collect the old car outside of working hours and handing a personalised gift with a car. Absolutely excellent! Thank you for taking care for us and looking forward to still be in your care. Dariusz, Izabela, Michal & Mateusz

C. W.

Spectacular service, was met by a staff member called Joe Chadwick, went to purchase a car and was shown around the car in detail. Staff were extremely friendly and was made very welcome. Could not have had a better experience. Highly recommend.

A. R.

We were very happy to purchase a car from Lexus Stoke. Although we didn't go to see the car before we bought it, the advertising and images online were exactly as the car was. We received quick and friendly service from the staff. I highly recommend buying a car from them.

M. B.

Just purchased another Lexus from this dealership. As always, a most pleasurable experience. Special thanks to Joe Chadwick who handled the sale from start to finish, most professional, knowledgeable and helpful. Highly recommended.

I. G.

Extremely happy with Lexus Stoke. Top quality service from the initial enquiry through to driving away. We would recommend them to anyone in the market for buying a new car.

J. D.

From start to finish, the best car buying experience I’ve ever had, blows Merc, BMW and the rest of the do called “prestige” manufacturers dealers out the water, the Staff at Lexus Stoke, especially Joe Chadwick ,made us feel Welcome & valued, from the first call to enquire about the car, to the hand over, every step was nothing but an absolute pleasure, and the personalised gifts we received on handover where the icing on cake, a personal touch to round off, what can only be described as the most professional, welcoming, friendly and above all, sincere car dealership I’ve ever had the pleasure of using. Honestly , if your looking for a Lexus, don’t go anywhere else. Thanks Joe, your an absolute credit to the dealership.

N. P.

Excellent service from the initial visit to the showroom to collection of the Lexus today, nothing was too much trouble. Joe looked after us from day one, make the whole experience stress free and continually kept us informed of what was happening.

S. K.

Absolutely the best service I've ever received in a car dealership, and I'm not even a customer. I took my dad up with a wheel with a flat tyre on it, because he can't drive at the minute. Turned out the puncture couldn't be repaired (for free, under his service plan) and he needed two new tyres. By the time we got back with the other Lexus with the flat, two new tyres had been ordered, delivered and were quickly fitted, the spare went back under the car and there wasn't a mucky fingerprint anywhere. And all at a price so reasonable that I thought it was a mistake for a main dealer. In the meantime, we were given delicious coffee (twice), engaged in conversation by the staff and generally made to feel welcome and valued. I've had BMWs in the past, and their dealership up the road could learn an awful lot from the customer service at Lexus. An awful lot! I currently drive a Land Rover and I'm not sure their dealers are even aware customer service like this exists. I've honestly stayed in hotels where I've not been treated that well. Well done Lexus, I hope to become one of your valued customers in the future.

d. b.

I traded in my Nissan juke for a used Lexus ct200, from the minute I got in touch right until driving away I was looked after, the staff especially Holly, Victoria and Joe were professional and extremely helpful. The car I purchased was amazing fully valeted serviced and with warranty. Joe even rung me up just to ask if I got home ok and If i was pleased with the car!! If anyone is considering buy a Lexus then Lexus stoke are definitely the people to go to. Regarding the ct200 I bought, if anyone is considering a hybrid then don't even think of another car, this is a perfect balance of luxury, economy and sportiness.

A. P.

We are a car dealer & have enormous customer retention. Carl, the service manager at Lexus Stoke looks after us & our Lexus cars impeccably & the service he provides could not possibly be improved. As such we use Lexus Stoke for all our Lexus Brand main servicing requirements. It is worth travelling to have that kind of care & consideration. Thanks Carl & the team. Aidan Piers

N. J.

The staff at Lexus Stoke were very welcoming, professional and knowledgeable in relation to my proposed car purchase, particularly Victoria Weston. She was very accommodating in relation to any pre-purchase queries and took time to explain the various functions on the car. The whole process was seamless and i would have no qualms dealing with Lexus Stoke (and Victoria in particular) in the future.

K.

Always a warm welcome and five star service at Lexus Stoke! We've been customers for almost 8 years now and we couldn't be happier with the service we've received during that time.

G. C.

Had problems with the fuel tank filler cap on my LC500 earlier this week, rang Lexus Stoke and they arranged for a modification to be carried out next day. Brilliant customer service, but that’s what you come to expect from a Lexus dealership.

A. M.

First class service from start to finish from Lexus Stoke.Any questions i had during the purchase process were dealt with quickly and professionally by Joe Chadwick and good contact was maintained throughout which was greatly appreciated as i wasn't able to visit the showroom prior to my car collection

C. P.

I had my gs300 gearbox oil changed yesterday and I can honestly say the whole experience was brilliant. I was given a courtesy car for the day and then had the opportunity to test drive the IS300H, which was an epic drive! I spoke to a lady on customer services and she was friendly and professional. Also a special mention to the young chap who owns the IS-F who took the time to show me his car and engage in friendly conversation. A very positive experience and a great team! All the best Team Stoke and thanks again

N. t.

I recently visited Lexus Stoke for a service on my ISF and to have the airbag recall done too. The level of service I received was impeccable, James Manley at the service desk deserves a special mention as he looked after me and my car to a level that exceeded my expectations. I was that impressed I purchased a service plan for the next two years which includes free MOT’s and other perks too. If you want a dealership that is professional and delivers what they say they will this is the one to use. Can’t praise them enough.

C. C.

Visited Lexus Stoke many times. It's always a great experience so they deserve this review. The service you get in the store is second to none and the cars are always good value when you do your homework on autotrader. The used car manager there is great and nips any potential issues in the bud sttraight away. Absolutely recommend.

J. H.

Thank you Joe excellent service , you went out of your way to help us before and after we brought the car. We have had Lexus before and the service only gets better.

C. W.

Had a dream of an Experience at Lexus Stoke. Staff on point with communication by getting things set up before my arrival to collect my car. They went above and beyond to let my dreams come true.. Joe Chadwick your top dog.. Thank you all

J. S.

Collected my car today , Lexus Rc300 and I have to say the service I received was outstanding . Special mention to Holly and Joe , thankyou you are a credit to Lexus! From being an Audi driver for many years I decided to switch and I'm so glad i did ... you make your customers feel very special and your cars are outstanding! Will definitely be doing business with you again in the near future....

D. /. K.

Fantastic experience! We purchased a 7 year old 450h and were treated the same as if we had purchased a brand new one. our salesman Jamie was fantastic nothing to much trouble and after care has been amazing Would deffianeyly recommend Lexus Stoke

D. 4.

Top class service every time i visit Lexus Stoke for my service. My car is nearly seven years old now but nothing has ever gone wrong with it! No pressure ever and the staff are the most courteous and helpful around. A big plus is they never judge you either as i am always in my work gear when i pick my car up! Thank you Lexus Stoke.

J. W.

Beautifully made cars. Expensive, yes: you get what you pay for... When I change cars, Lexus, not the somewhat more obvious German brands, which everyone seems to run too will be my choice for sure. Joe, the salesman, offered a no pressure informative environment which I warmed to.

C. T.

We have had four cars from Lexus Stoke over the past eight years, two IS300h and two CT200h. I can't fault the cars or the service received from this garage, having had BMW's, Audi and Volkswagen cars in the past the service provided here is brilliant. The other garages should send their staff here to get lessons in customer service.

D. L.

Every time I have used Lexus Stoke I have always received amazing service. Cannot rate them highly enough. When the time comes to change my car, the service I have received will definitely make me consider another Lexus. First rate.

S. &. A. H.

Overwhelmed by the wonderful kind guys, when nothing is too much trouble for them at all. ok... so this has to be the BEST ever customer service from start to finish .. when I say finish, I know that actually it won’t be, because they continue to make sure that we understand how our fabulous NX drives . spent time explaining the sat nav. and how to get the very best from ourLexus NX OMG how lucky are we to find exactly this.. we had three test drives and then my daughter made her choice .. nobody was pushy. Nobody gave us times to make a decision They just provided us with royalty treatment. I suppose and I don’t know if I’m allowed too mention names which is a shame really So you know who you are. Thank you .😊 He was totally superb on every customer level of expertise .. thank you so much😊. We were welcomed like your family , 😊 If i could adopt these guys , I would . We didn’t have a massive amount of money . Yet now we have our perfect dream car ❤️ Thanks Joe 😊

A. K.

Great little showroom but what a deal. A brand new NX cheaper than an Audi Q3 and it comes with all the toys plus a great interior. Fantastic car and well worth a look when your trading in. 😊

A. N.

The team at Lexus Stoke were absolutely superb! I had the pleasure of dealing with both Charlie and Simon, both of whom were extremely helpful and made the process very smooth and explained everything very clearly. I would highly recommend!

p. s.

Very helpful advice from Carl Sendles, even emailed on a Saturday evening when clearly not at work, and guided me through problem solving on my wife's RC300H. Carl's patience and knowledge saved us a lot of worry, many thanks, a credit to Lexus.

K.

I had booked for a test drive. Mr Taylor replied promptly advising me of various options and the process but the car got sold before that. Ms Weston who informed me about the sale, gave me options to look into other cars in the inventory and was very empathetic for being unable to help me. I feel it was a professional but personal team work in trying to help customers understanding their needs.

Ł. M.

Great Lexus Stoke Team. Thank you for having my Lexus is250 delivered and support throughout., especially for James Taylor - Sales Manager. I will use Lexus Stoke again, again and again.

C. S.

Had amazing service from George Holdens team at Lexus Stoke once again Especially Joe Chadwick who once again has gone above and beyond in sorting out our new Lexus UX

Z. B.

Lovely staff, one of the best in Stoke-on-trent, Me and Dad buy our cars from here. George and James are fantastic. We going to order 2 cars next month, every 6-8 months we are always here.

M. M.

One the best experiences I've ever had, special thanks to Joel and Chris, the sales team, absolutely brilliant, I had to travel from London, I arrived and everything were prepared and ready, everything finished in couple of hours, would highly recommend 🙌

N. T.

Nick Taylor. I would just like to thank Zoe, James and all the staff at Lexus Stoke for there fantastic customer service. I was kept informed at all stages of the work carried out to my Lexus and at a cost that couldn’t be beaten by an independent! Thanks again.

K. N.

To rate service as usual recognised straight way look after like i was a member of the family. It an enjoyable service that bmw mercedes audi and jaguar are lacking. Lexus have got customet service purfect. It the only car dealer that my husband will go to and not feel anxious or feel hes being pressurized into something. As a family we are purchading new cars on 2 to 3 year rolling programme we are talking e class mercedes volvo xc60 lexus etc and so lexus is the only place i do not feel just like another customer. The staff from the top down are curtious help and personable. There no rushing you in and out your are not made to feel your taking up there time. There alway a drink on offer They car is well looked after Great place will be buying more lexus Just need an e class size estate car in the range and my family would not buy any other make.

s. j.

Very friendly service try there best to help the best customer parking in a car sales we have found . Unfortunately for us the Lexus did not suit our needs . But would gladly recommend this dealership . Only problem is how close it is to SCFC . Would not recommend going on a home match day .

S. B.

Top Service from Joe Chadwick over at Lexus Stoke, all the way from initial enquiry to delivery of my new vehicle. Over the moon with the new motor and would highly recommend.

A.

Just wanted to thank simon, james and all the staff at lexus stoke (where i travelled to from liverpool) for the great customer service and flawless smooth purchase of my new is300h, great dealership as expected by lexus standards and im sure i will be visiting again in the future when the time comes to change my car again. Anthony (Liverpool)

C. C.

I had an MoT done here on another make of car. All as straightforward as it could possibly be and a real bonus - the car was thoroughly cleaned inside and out. What a treat as it was due for a thorough clean when it went in and a real pleasure to see it all shiny and tidy again when I got the car back. Thank you.

F. W.

Joe Chadwick was great from the test drive to the purchase helpful in every way will definitely purchase from Lexus in the future

J. W.

We collected our beautiful UX this evening from Joe. From the moment we walked in a couple of weeks ago to discuss the UX and have a test drive to the hand over today the level of customer service and attention to detail has been exceptional.

M. N.

The salesman was extremely welcoming, even though I wasn't dressed in shirt and tie. No pressure sales, I felt totally at ease. It was so good I bought the car. I would highly recommend a visit.

T. S.

If you considering making a purchase from Lexus Stoke on Trent and you have any doubts or concerns forget them, for you are about to embark on on the most pleasurable buying experience you are ever likely to have, from the time you walk through the door you are treated like you are special,even though we were only purchasing a used car the treatment we recieved was the same as if we were purchasing a top of the range brand new Lexus, special thanks to Joe and Victoria for there outstanding customer service especially the handing over of the keys ceremony which was done in the typical Japanese custom of the taking of a cup of green tea and then the keys handed to you in a presentation box, what a lovely touch, I would not hesitate in recommending Lexus Stoke on Trent, from my point of view it has been the most pleasurable car buying experience I have ever experienced, thank you Joe for all your help and thank you Victoria for the mug very much appreciated, kind Regards Darren Spears.

O. T.

Excellent Lexus service with a smile 👍🏿👍🏿

N. S.

Fantastic customer service every step of the way. Very professional reception staff, friendly and well presented. Excellent sales team. Handover experience unlike any other car I've bought. Very impressed.

h. w.

I don't own a Lexus however I've always used Lexus Stoke for both mine and my partners MOT's, not only have they always been the cheapest they've always given us amazing service, the car always comes back valeted and they never try to rip us off with work that doesn't need doing unlike so many garages these days

S. K.

I didn't purchase a car but was very impressed with the salesman professionalism and knowledge. Will definitely consider a Lexus when buying my next car.

G. R.

The team at Lexus stoke were absolutely brilliant, i couldn't ask for more help from the team. 1st class highly recommended !!

D. P.

Good experience in the circumstances, only car I’ve bought in lockdown so difficult to make comparisons, however Joe Chadwick sent a video through and was efficient to deal with throughout

D. C.

Excellent and professional service, answered all questions. Very pleased with the whole procedure which went more smoothly than expected.

N. A.

In the end I purchased a Land Cruiser and not a Lexus, although Lexus were very pleasant and nice to deal with, it just came down to personal choice. I think my next vehicle will be a Lexus though.

p. b.

Picked up my new car today the experience was amazing, the staff were all very friendly and very helpful .A special thanks to stuart+Joe & Ben who made the purchase go through smoothly without any problems highly recommended many thanks 👍

S. M.

Very professional. Informative and helpful salesperson who did not go into sales 'overdrive'.

A. B.

Excellent, professional and courteous service by Joel. Absolutely love the car. Highly recommended.

A. W.

Superb customer experience and feel very valued. Would highly recommend. Thank you Joe for making this happen

E. D.

You don’t see exactly honest car salesman until you meet this branch sale manager call George. Thanks for the business. 100% recommended.

K. W.

James the manager was excellent. He couldn’t do enough for us. Fantastic service. Would go again. :)

m. s.

Great place to buy a luxury car , friendly staff , great hospitality highly reccomend lexus stoke from start to finish our sales person Victoria was very professional, polite and couldn't do enough for us , the manager Mike was also excellent, love our new car thanks again

l. c.

Very good service. Friendly staff that couldn't do enough for you. highly recommend.

M. K.

Great staff very helpful and polite. Both Joe and Joel have been really good to us thanks boys.

R. V.

Great people, very professional, nothing is to much trouble. 5***** car dealer that exceed the normal Lexus Dealership standards.

H. B.

recently had my car in for bodywork, the used car sales manager even collected my car for me and dropped it back off, the price was reasonable and the work carried out is incredible

D. H.

They always make you feel like a VIP here. If your looking for a new car then look no further as their customer service is second to none 😁

A. B.

Great service and very impressed with how professional the business is. Definitely recommend visiting if you are thinking about buying a new car

G.

My wife picked her new car up today and had such an amazing experience Best experience in 50 years of buying new cars Thank you so much Joe and Natalie

B. L.

A warm atmosphere and great service, all staff are excellent and helpful. Thank all of you at Lexus Stoke.

A. P.

Fantastic service, nothing too much trouble. Lovely staff, great coffee and spotless toilets!!!

A. S.

Nice cars great staff but the battery range is poor, the drive trains need to match the quality of the cabin

L. R.

Good location with car parking space. Bright and well appointed showroom. All staff are very friendly and helpful.

G. R.

Good value and friendly service from the parts department. I will be buying from them again when needed.

d. w.

Always treated like a very valued customer, nothing seems too much trouble a positive Can do attitude is so reassuring.

J. C.

Left to look without being pounced on by a Salesman as soon as I arrived was a very pleasant change for a car dealers.

C. H.

Car in for service and MOT, usual high quality of care, and the courtesy car provided was a real treat!

G. L.

I would like to thank Simon and Chris for the best buying experience and amazing friendly service from start to finish

S. M.

Fantastic staff. Fantastic venue. Fantastic cars..... who needs to say more. Oh and the coffee and tea is fantastic too !!

C. S.

Excellent service. Joe Chadwick was a star.

T. B.

good service, attentive service staff and car looked after.

C.

Brilliant Service will be back for MOT next year.

M. F.

I went in looking for some parts for my ls400. The staff were friendly and helpful.

N. N.

Very friendly and knowledgeable staff, doing their best to meet the costumer’s need .

g. G.

Nice , friendly staff. Awaiting my final choices.....colour and price seem to be the sticking points.

M. G.

Excellent customer service, obviously. They want you to buy their cars !

N. B.

The service and cars are so good I took my current one for a service and brought another 😁

d.

Brilliant staff - couldn't do enough for us. Great people!!

B. R. U.

Top dealer ... travelled 40 miles just to get my car serviced

D. G.

Woman on service desk was wonderful made a great hot chocolate..

A. R.

Very good customer service . Pleasant surroundings and parking on site.

A. P.

Lovely experience

A. W.

Excellent service and very helpful and friendly staff!!!!

C. M.

Great service. Efficient, friendly and a great team .

T. H.

Very nice. Starff were friendly. Great place

S. B.

Always at the end of the phone. most helpfull

S. D.

Highly recommend this dealer - professional and efficient.

K. D.

Great experience,nice to have none pushy staff

T. K.

Excellent service. Always helpful.

B. L.

Excellent service and supreme attention to detail. Courteous and helpful.

G. R.

Fantastic service, prompt and professional.

L. D.

Friendly and professional team. 5 stars!

V. B.

Professional approach and an extraordinary experience!!

C. M.

Great customer service, not pushy

G. J.

Lovely people to deal and very helpful

N. D.

Top cars, staff, service and team

E. B.

Very friendly staff

a. k.

Do not like the cars .. sorry

J. C.

Great customer service

D. B.

Good

E. I.

Excellent service and place

P. H.

Very helpful as usual

M. H.

Very friendly staff.

C.

Top customer service

A. B.

Superb service

J. B.

George, Joe & the team are a 1st class professional standard from top to bottom. As a loyal Lexus Customer for 20 Years I have had every type of car throughout the two decades and not one car has disappointed me throughout. I am made to feel part of the Lexus Family regardless of just popping in to actually buying my next car - their level of service is outstanding. Joe Chadwick dealt with my last 2 x Purchases and he never fails to disappoint with his complete thoroughness of knowledge to being on the spot available whenever I give him a call - a true professional in every sense of the word. I can’t praise the Lexus Staff enough and look forward to the many more years, and cars, of being in the Lexus Family. Keep up the Excellent Standard of work that can’t be matched by any other car brand or company in the country.

K. B.

Always good quality service from the time you walk through the door to when you drive out of the gate

G. F.

P. A. W.

m. b.

M. T.

D. S. F. (.

J. B.

S. C.

S. T.

P. C.

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