Reviews of BW Cycling. (Bicycle Store) in Bristol (Gloucestershire).

BW Cycling

90 Reviews

76 Comments

Bicycle store

Unit 1-2, Brunel Lock Development, Smeaton Rd, Bristol BS1 6SE, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of BW Cycling, Bicycle store in Bristol (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of BW Cycling

Sunday

Closed

Monday

Closed

Tuesday

12–6 pm

Wednesday

12–6 pm

Thursday

12–6 pm

Friday

12–6 pm

Saturday

10 am–4 pm

Reviews of BW Cycling

M. J.

BW Cycles is a fantastic outfit. I like to do my own basic mechanics on my family's 9 bikes. Occasionally, there's something technical like a wheel build or some full suspension jiggery pokery that I take to the BW workshop. I just had the pivot bearings replaced on my Santa Cruz 5010 and a couple of other bits and bobs. The bike feels like a brand new one! I'm delighted with the result and the service I received. Highly recommended.

S. 2.

Great service and went above and beyond to secure a part for the bikes. They enquired about what you used your bikes for, frequency and adjusted the appropriate service accordingly. Very competitive pricing, easy to pick up and drop your bikes off. Thanks guys.

R. C.

BW deliver! Quietly and without fanfare but very efficiently. I needed a lightweight, robust bike to use for audax's and general club cycling, they suggested an Enigma. I chose an Etape and it is perfect, fits me beautifully and every ride is a pleasure. It was only three weeks from order to delivery, after sale customer care is excellent too. I have no hesitation in recommending BW to all.

D. D.

Bought a Scott road bike from these folks last year and it was a really positive experience. They gave me an initial fit to check the frame size was right for me, then when my new bike was ready for collection they gave me the full bike fit, which resulted in a great riding position. They changed the stem to better fit my position rather than try to make it work with the stock stem. Finally I was able to finance the purchase over 12 months, which was quick and easy to do. All in all a friendly, helpful experience which gives me the confidence that my bike is right, and a year on it is still riding beautifully. Thank you!

G. M.

We run a bike rental business in France and was looking for our next premier bike. Contacted a number of companies looking for stock availability, unlike many others BW responded extremely quickly. Andy contacted us directly and we discussed what we needed and logistics. Everyone was very professional and enthusiastic. Bike came on time and very well packed & secure. Will definitely be using them again. Thanks & Chapeau. - Velodulot

C. F.

Just bought my new Cervelo R3 from Oli and the team at BW cycling. From the moment I walked into the store I received great service, guidance and advice. The team helped me choose the right bike for me, my style of cycling and my budget (they did a bike fit, recommended several bikes that would suit me and then fitted my chosen bike to get the right balance between comfort and performance). Thank you to Oli and the team for all your help!

C. D.

Pick up my Scott Scale 930 from BW cycles on the weekend. I was more than pleased with the service from all the staff, who were polite and professional. I was provided with a complementary bike fit which added to a great experience. I can highly recommend BW cycles and will definitely return again for my next bike purchase,.

R. E.

Recently had a bike fit here with Ollie. Worth every penny and couldn’t be happier with the changes made. I’ve been cycling most of my adult life but yet I learnt so much. Would highly recommend this service.

J. G.

Amazing service here. Went in for a professional bike fit and was seen by Andy. The bike was configured entirely incorrectly on my behalf but now Andy has saved me no end of back pain and knee issues. Feels a lot better to ride. The bike fit is no quick and easy task but he made it really clear in describing why things needed to change and helped me with some physio too. Brilliant place! Thanks, Jonny

A. J. (.

Finally a cycle shop where they know what they are talking about and go out of their way to help you choose the right equipment. Great customer service!!! Travelled from Cardiff and will be going here for everything bike related in future. Can't wait to pick up my new road bike.

S. L. F.

Class leading bikes tailored to fit male/female geometries in a friendly, informed environment. When you buy from BW they've got you covered for servicing and (crucially at present) parts too. I used to spend a fortune buying cheaper many times over. Then went to BW and bought quality once. Highly recommended.

P. D. H.

Having decided to enter a half ironman next year I booked an appointment to have a chat with Andy to look at bike options as I am not a cyclist. I was blown away with just how honest, upfront and helpful he was in terms of what bike I actually needed after he did a video analysis with me and showed me all the various different angles that were informing his suggestions etc. There were undoubtedly more expensive bikes that he could have tried to talk me into getting but it was clear that wasn't his agenda at all! I was so impressed and have left feeling really confident that I've got the right bike for me and my needs. I would wholeheartedly suggest for anybody new to road cycling or triathlons to go and see these guys!

A. B.

Bought my new road bike from here last week and was really pleased with the service. I had no past experience with the shop and was essentially directed there by Pinarello's website. Oli was really helpful on a variety of things, advising on bike fit and a few issues I had with my other bike. I took my old bike in and they adjusted it to get it as close my new one as possible. Communication was very good from start to finish and I look forward to returning to have the bike serviced.

A. P.

I ordered a turbo trainer to set up my bike for the winter, the BW crew sourced the turbo, fitted the through axle and set it all up. They also adjusted my front and rear derailleurs, now working so smoothly. All this care was taken with my inexpensive online lockdown bike whilst surrounded with bikes costing thousands. These guys are real enthusiasts and I can wholeheartedly recommend them.

P. B.

Shopped here several times and always positive experience, but one particular one stands out: I thought I had a bottom bracket problem ( which is a big bearing that the pedals go through and can be a bit tricky to sort out) and called up to make an appointment to get it replaced. The person on the phone then talked me through the other things it could be and how to check and fix them. They were right. And it took me a few minutes to tighten up the loose chainring bolt responsible. So, they took time out of their day to help a random caller in a way that cost them a service job… except of course it didn’t because I wouldn’t shop anywhere else now! These are good people.

C. E.

My experience with BW Cycles, and Andy in particular, has been fantastic. As a novice road cyclist, I feel I’ve got the very best advice and support for me all though the buying experience. I would definitely recommend. Quick, friendly, and super helpful, I don’t know what more you could ask for in a bike shop! Thank you!

A. N.

I've bought 3 bikes from BW and have my 4th on order - that probably says it all! Oli is brilliant and only interested in a First Class service. I've recommended BW to lots of people and will continue to do so. It's the only place I'll use for my bike purchases and services.

A. C.

I was really excited by this shop, all the good reviews and in my area (2min walk). Sadly my own experience was really poor, a young monotone boy was really unhelpful, after I bought the wrong chain, which was of course my mistake. He didn't even offer me the right chain, or have any solutions as to the new unused chain I'd purchased, box was open but I'm sure they could have found a use for it in the workshop and offered to buy back the chain for half the value, or just put a small discount on the new chain I would have bought, OR just been helpful & somewhat sympathetic would have sufficed. I've moved to the area and am an avid mountain biker and commute to work on a road bike. I was looking forward to thinking I'd found my new local bike store - sadly I will have to keep looking. Judging by other reviews I'm sure they have plenty of brilliant staff so hopefully I'm alone in my experience - perhaps I will get a bike fit there. A side note is that the bike shop premium on the components is larger than competitors, a good indicator is to ask how much it costs to convert your wheels to tubeless they quoted £20-25 per wheel, Bike UK is £15 , Bike Workshop £10-15 depending on your set up, the chains were also about much steeper in price SRAM 9 speed chain was £40... Which speaks for itself. I've edited the stars from 1 to 3 considering how brief my experience was, 1 star hardly felt fair.

D. T.

Recently bought a bike from BW Cycling, the service was superb. The guys who run the shop have an incredible amount of knowledge, really helpful! Would 100% recommend.

P. N.

Had a bike fit and setup for me and my partner there. Great service all round, friendly staff. 100% coming back if I ever need anything for the bikes.

m. s.

Great shop, great staff, there to look after you and your bike!!

I. C.

Had a bike fit with the professional and knowledgeable Andy at BW Cycling. An all around excellent experience that I would highly recommend. Feel a lot more dialled into my bike now and the 90 mins I spent here is going to help me for thousands of hours riding in the future. 10/10

C. T.

Really friendly & helpful advice & service. Bought a new bike, the fitting when I picked it up was well explained & efficient. They made a few tweaks, & it's a great ride. Took the time to help with a couple of other things too, around storage & stretching for flexibility. Thank you Adam & Oli.

After breaking down nearby we sought for a quick repair to a bike to continue our journey. After searching nearby we found the BW Cycling store and asked a member of staff for help. They quickly found the problem and repaired the bike without any charge. The gentleman was very friendly and helpful and would definitely recommend the store.

C. M.

I brought a Cannondale in that two other bike shops hadn't been able to fix, and one of the mechanics was able to identify and solve the problem in a matter of seconds. Will definitely be bringing my bike here again once they're less busy!

W. C.

A brilliant bike shop that offers so much more than bike sales and service. In the last few months I've used BW for servicing, purchase of parts and recently purchased a new Giant FS MTB. They are incredibly knowledgeable, helpful and always ensure you end up with something that meets your specific needs. If you're looking to get more from your cycling they offer bike fits and coaching courses. Can't recommend them highly enough.

Just collected my bike after warranty rebuild - an excellent job done and it rides like new. Many thanks guys and I highly recommend you!

D. “. T.

First time using BW cycling today, it wont be the last. I was in for a bike fit. Andy took the time to understand why I wanted a fit and the goals of the bike setup. I explained about my desire (wait......yep......i really do want to :-/ ... i think ) to complete LEJOG next year and around issues with knee pain when cycling. Although I explained that I am currently undergoing physio, he still had me performing exercises and stretches so that he can assess things for himself. Bike setup was almost ok, couple of minor adjustments with the saddle but my cleats and shoes were miles out. All in all, almost 2 hours and a new pair of shoes later, I am genuinely excited to get back out on the bike for the first time in ages. Thanks a bunch.... great service.

J. M.

Excellent service from Oli. Great experience from start to finish. 100% convinced from the first visit. Friendly and helpful advice and always felt I could ask any questions however basic. Oli also helped me source the bike I wanted. Complete service! Bike fit is excellent. Would highly recommend!

I. B.

My girlfriend came in to get some cleats for her road bike, after having had very bad experiences in other bike shops. She saw Oli, who was absolutely wonderful - patient, understanding, never patronisng and super helpful, really giving us both lots of confidence and great advice. I would really really recommend BW Cycling. Crazy location but fantastic staff!

S. K.

We gave my 18 year old son a bike fit for his birthday. It was so good that my husband also had one. As we were going to NZ on a tandem tour my husband and I then had one for our tandem. Previously I had back problems after and hour or so and my husband also suffered with hip issues. We did 2500km without these problems (shame about the Kiwi drivers) - amazing! Our daughter is an age group triathlete and we bought a new bike for her from BW as well which was supported by bike fit and lots of advice. You cannot get that on the intenret!!

W. B.

Bike Fit To help me decide which frame size I was going to buy and maybe see if I could get more comfy on the bike I went to BW Cycling for a bike fit. I was an average road racer and time trialist twenty years ago, but now only ride to top up on cardio for my running and to keep fit through periods of injury on my badly aging road bike. The bike fit blew me away. My position was really off and Oli kindly pointed out where my problems were coming from. I learnt loads and was very impressed with the current thinking about position on the bike for comfort. As I was buying online from Canyon, there was never any pressure to buy a bike from BW. Any questions I had were answered and explained very thoroughly, even after the bike fit when I wanted clarification about some points I’d thought of once I was home. To help with comfort on the bike as I sit a lot at work, I was prescribed some exercises that would help. After a few days I could feel a big improvement from the stretching. So now on my new bike I can feel my back is much more comfortable and my arms/shoulders/hands just seem to be in exactly the right position falling naturally in front without stretching for the bars as I was doing before without realising. Overall a massive improvement in comfort on the bike. 10/10 for the bike fit. Definitely recommended.

P. D. P.

Outstanding - Much more than a shop: A partner, a pit-stop, a bike -fitter, servicer, a ride leader, an advisor, a motivator - It's not enough for them to sell me a bike. They want to help me enjoy the best possible cycling. It's a long term relationship - personalised to my needs - You can't ask for more. Ao cfb - Do try again - When you go back ask for Ollie or Andy and you will realise you were unlucky that day... I wouldn't go anywhere else to buy a bike, and Ollie and Andy show why there is still a much better alternative to buying kit on the internet. Andy - long term customer

J. S.

BW are a dilight and honest team to deal with. Fantastic knowledge. You get good value for money with great advice and service. The technical advice is so good you might buy a bike as a bi product of the help you get rather than feel you are being sold a product that might turn out to be unsuitable and not fit for purpose. No pressure selling etc etc. If you want a decent bit of kit that is right for you, get to BW.

M. L.

If you value knowledge and service, this is THE bike shop in Bristol. Deal with intelligent people who listen, and in my case enjoy the outcome of riding away on a Giant mountain bike that has been carefully fitted, is exactly what I sought. Can't recommend BW highly enough.

J. B.

I'm new to cycling BEFORE BIKE FIT: Two months of effort, numb toes and a sore bottom. Worried I'd bought the wrong bike, heard BW were quite handy, worried I'd be invited to buy more stuff. AFTER BIKE FIT: Comfortable in the saddle, toes no longer numb, bike feels just right, and to top it off, 2m20secs off my PB! (no new purchases) Worth every penny. The reviews don't lie. Full marks BW cycling.

B. D.

Committed to providing much more than just bikes and bits. Don't think I've had better customer service from another bike shop. The combination of skills, knowledge and experience means they can help you out, whether you're just starting or a long time bike rider.

A. F.

Fantastic bike shop, serious tailored advice without any hard sell. Great range of brands. Best bike shop I have ever used.

A. N.

Went for a bike fit post spinal surgery. Andy was really great. He listened carefully to my history and was very thorough in explaining why and what he was doing during the bike fit. I now ride my bike feeling comfortable and confident. Highly recommend.

E. N.

Absolutely love my new bike from BW! Not the bike I would have gone for on paper, but somehow Andy knew what I wanted better than I did. Having the bike fit included in the price of the bike is a real plus.

H. H.

Had a bike fit with Ollie today and it was amazing! I am very new to cycling and was nervous about attending but my mind was soon put at ease, as Ollie talked me through everything he was doing and why- even helped with some cycling techniques- highly recommended and excellent value for money- thank you :)

A. H.

When I stopped by the other day, every single person in the shop was so helpful and professional! I really couldn't have wished for better customer service! Will definitely be returning in the future for all my bike related purchases!

J. L.

25th June - call by BW to spec and order bike 27th June - BW call to confirm stock and arrange fit for 2nd 2nd July - 45min fitting session and tweaking (add bar ends :) ) at BW 3rd July - first ride - 65km Scott Exmoor Marathon - fantastic route and a tough test for a hard tail - bike performance flawless - rider, as a "long" Grand Vet, happy with 4:12. A "shop you can trust" experience.

J. P.

I wouldn’t go anywhere else in Bristol. Bikes, servicing, fitness testing and training. They have it all. Wonderful people and the Saturday am ride (free) is the highlight of my week.

G. S.

This was my 1st experience of BW Cycling but will not be my last, awesone experience for my bike fit with Oli, Thanks Oli. Gary

P. B.

Great bike shop, very friendly and knowledgable staff, they really know their bikes and how to set them up to suit you. Thanks guys.

J. F.

Just picked my bike up from a service and it looks brand new. Creaky crank no longer creaks too. Always a good experience with these guys

E. C.

Not great for accessories but probably the best bike shop and customer service in Bristol. The bike fit is worth every penny.

Got a bikefit here. Really professional and attentive with heaps of knowledge.

A. H.

Huge shout out to Andy and his team today for bailing out of a tricky situation with a snap Jay simple yet complicated thanks a lot

M. B.

First class service, quality bikes and sound advice. Despite the distance from home this will be my go to store now.

S. T.

I go to BW Cycling pretty often for advice and they are brilliant, I also enjoy just walking around and checking out their bikes, clothing, protection.

T. G.

Great service from the team with solving a problem I've had for a while on my bike. Dropped it down in the morning and it was ready to collect before lunch - cheers!

J. B.

Why go anywhere else. Staff, friendly, knowledgeable, and cyclists themselves. Always happy to help and repairs/servicing very good. Also parking is free!

I. A.

Really good service especially the bike fit

J. P.

First class service, the guys know their stuff and are clearly passionate about what they do. Fitting service was really beneficial and couldn't recommend them highly enough, top local business.

J. P.

Had heard good things about this place and they were spot on. Staff were superb and bike came back from service better than when it was new. Would recommend big time.