Reviews of Trek Bicycle Bristol. (Bicycle Store) in Bristol (Gloucestershire).

Trek Bicycle Bristol

301 Reviews

208 Comments

Bicycle store

Bicycle store

Embassy House, Queen's Ave, Bristol BS8 1SB, United Kingdom

Description

Information of Trek Bicycle Bristol, Bicycle store in Bristol (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Trek Bicycle Bristol

Reviews of Trek Bicycle Bristol

P. P.

I've visited Trek shop to check my bike with service level 1. Stuff was very friendly and everything has been done really quick (24 hours later I could pick up my bike). The price is alright and can't complain about it. Today I visited shop once again to add some pressure to my road bike tires and stuff was totally fine with it. If you would like to use the floor pump, you can use it with no charge. Also you have some simple tools there to use. Really positive experience! 5/5

P. H.

I took the bike in for a service, not really knowing what needed to be done. The guy in the workshop spent quality time checking the bike with me and explaining what and why something needed to be replaced. More importantly, advised what did not need to be change. I was a valued customer. Top job by the Trek shop. Highly recommended for any bike.

R. E.

Recently purchased a bike here. Dealt with Joe who was great. Very knowledgeable and gave good advice. Rear tubeless tyre needed resetting 72hours later and no questions asked and refitted. Dealt with a few other members of staff during 2/3visits to store and all were very helpful and friendly. Oh and the bike is pretty dam good too.

T. B.

Took my bike in for a service and saw Bal, the bike servicing guru, who I can only describe as a bike genius. He was incredibly thorough and spent a while talking me through what needed replacing and what I could get away with leaving as is. He wasn't pushy at all and took the time to talk me through all of my options, from having a minimal service to make the bike safe, to buying a swish new bike. Exactly what I needed. Thanks a million. Would definitely recommend and has certainly put Trek on my radar for next new bike.

K. G.

Great service and very efficient. The team are very friendly and extremely knowledgeable. The mechanic does a fantastic job, he is very thorough and really takes the time to inpsect the bike and talk through what needs to be done. I can highly recommend

R. B.

Always a great service at Trek. A little while ago they fitted a new inner tube for my trek bike (bought in-store) free of charge. Today they fixed my pannier rack for free too! Fraser was particularly helpful. Thanks Trek!

C. D.

Got there just as they had closed, and they very kindly let me in as I had an issue with my front brake. Bal was a great help, found the last set of brake pads they had in stock that fit, and he fitted them then and there! Great people!

C. C.

The team here are absolutely brilliant. Always ready for a chat, and very knowledgeable about not just their products, but the greater cycling market also. Excellent asset to the local area.

X. K.

Imagine bike mechanics who actually care about fixing your ride. Not always the case, but that's what I found at Trek Clifton. Workshop guys all really helpful esp. Seamus who went full Columbo on my hub issue and sorted it out. Happy.

C.

I took my Ridgeback Velocity bike in to Trek for it’s annual service before the winter. It feels like a new bike with new brake blocks and cables. It also looks like a new bike, all cleaned up with new mudguards. Great job guys. Thank you so much!

S. H.

Thank you SO much Shamas for your incredible service, bike service & help! You went above and beyond to help bring our old British eagle back to life. You are so Great at your job & it’s awesome the store are providing free health checks. Thanks !!

D. O.

The team from Trek Bicycle Bristol turned my bad luck day into a lucky one: on my way from Cardiff to Utrecht, the luggage carrier from my bike broke. I happened to be very close to the Trek store, where the team installed a new one for me, offered me a coffee and I left the store with a new helmet :) Thanks a lot, my bike and I have continued our journey without problems and arrived safely back in Utrecht.

J. C.

Came in with a flat tyre after a ride. Excellent customer service, replaced. And a very reasonable price for the service. Also got sorted a issue with my bikeand some advice for free. Thank you very much. Pyro

I. P.

Probably the most helpful bike shop in Bristol. Always willing to assist with bike issues at the workshop and always seem to have a good stock if bikes and equipment!

G.

Well organised, with smart, friendly, helpful people. Everyone there this morning had a positive, can-do attitude. Fixed our brakes with a smile and so our LEJOG continues. Highly recommended!!

H. B.

Great bike shop. The best staff. Very professional & above all friendly & helpful.

A. P.

i feel very comfortable going to Trek Bristol. I have always had exceptional service. Mike attached my new handlebars while I went for a cup of coffee and quickly adjusted them after a test run. I always recommend them to friends.thank youMy bike always comes back from its service like a band new bike

R. K. C.

Most helpful staff and great service when trouble strikes. Also some very tempting new bikes in store.

D. B.

1st, Massive thanks to Michael for the help over the CO2 cartridge and advice on the what new tyres to get next. 2nd, Sunday 18th i got my new pair of Bontrager R3 tyres 😁 But massive shout out also for Tom for fitting them in record time, even though the shop was very busy great advice and customer service from him. Will be back again.

l.

Only popped in to pick up some Copper Anti-Seize and due to just visiting the BRI hospital for treatment I found my self collapsing in the shop. staff quickly helped especially this member of staff in the picture thank you. And is very well stocked for all you need to keep your bike in great condition.

P. C.

Excellent service when helping sort out an issue with lateral play in the shock mount on my Whyte mountain bike (despite buying it from elsewhere). They were professional throughout and explained clearly what they were doing to troubleshoot the issue. After trying new mounting Hardwear and a new shock the frame was warrantied through ATB which they sorted for me. I'd made plans to go biking that weekend so they offered a demo to borrow with the cost offset against assembly onto the new frame. Really excellent service and would recommend to all! Also did a top job re-cabling my roadie 👍

L. W.

All of the team in Trek Bicycle Bristol are very professional, friendly and extremely knowledgeable! All of the staff have helped hugely on multiple occasions. In particular wanted to specify Josh in the workshop as being very knowledgeable and wanted to emphasise the amazing job he did with my bike. Had to have a lot of work done with some of it being difficult with warranties but was still done quickly but to a very high standard!Thank you!

C. T.

Friendly staff who were able to solve my issue instantly on arrival. I didn't have the right tool at home and they quickly sorted and explained the issue with my brakes with no hassle - definitely will be coming back with any problems in future!

J. S.

The service that I received recently was excellent. I went in to the store at opening time as I'd had a puncture on the way to work. The member of service staff who attended to me was extremely helpful, courteous and very professional. The bike needed a new tyre as well as an inner tube as the damage was severe. It was ready by lunchtime and I received a text and email to let me know. When I picked the bike up, I noticed that several things unrelated to the tyre change had been checked and tweaked. Almost like a mini-service. Excellent.

A. D.

I bought my hybrid bike from Trek several years ago and have visited off and on to get clothing and accessories since then. You can take your bike with you and the staff are all helpful. The bike has been brilliant and is a big part of keeping myself fit and doing my bit to reduce my carbon footprint.

N. B.

Excellent experience from first to last (bottom bracket replaced). Seamus, the bike mechanic, gave perfect service: knowledgable, friendly, interested in the bike and efficient. Excellent.

L. K.

Really outstanding service from Trek Workshop today, Seamus was exceptional in sorting out my bottom bracket change. Genuinely would not look anywhere else for bike servicing.10/10

A. J.

Convenient (I work just up the road), well-stocked shop and friendly, experienced staff.

B. K.

Really can’t fault the team at Trek Bristol. Purchase a hybrid bike new last year from them and he great service then and recently took a road bike in that needed some work… Mikey on the service desk couldn’t have been more helpful in sorting out the issues, giving advice and generally being a top guy. Always a warm welcome. This is how to do customer service.

D. K.

Needed support and maintenance with my bike. Yan went above and beyond to help me. Will be returning. THANKS YAN

P. B.

A top class team that only has customers out riding their products at heart. This shop and staff have been exceptional to achieving this aim with my purchase and subsequent warranty frame replacement. 10/10

A. B.

I asked for a second opinion on a bike problem from the Trek shop although I hadn't bought my bike there. The staff were incredibly friendly and helpful and were thorough and generous with their time. They even gave me a coffee while they carefully checked my bike over! I could not have wished for a better experience in the handsomely reorganised display space.

S. M.

Where to start... the guys here have been so helpful to me today. To begin they lent me a few tools to see if they would fit my bike so I didn’t buy the wrong ones (trusting me not to run off with them) Then whilst I quickly went home to do the test to see which one fitted, they had found this specific tool that I needed online as they were out of stock pretty much everywhere and I would have had to wait a month for one otherwise! I used their computer to order it which was super helpful. I had previously bought an inner tube from here determined to fit it myself but not knowing a thing about bikes, Josh offered to fit it for me and showed me the ropes! Cannot thank you guys enough for your help this morning! You’ve been great!! I have also been to a few bike shops around Bristol and this was by far the best service I’ve experienced!

F. W.

Great shop with friendly knowledgeable staff. They seem to genuinely want to give you good service and value rather than going for the hard sell. Been a customer for years and highly recommend.

H. M.

Over the past few months I've bought a couple of items here including a helmet & a new wheel (which they fitted) and have been happy with the service. Then last week my friend's front disc brake started making a strange noise. Thinking it might be serious we came in here and the guy had a quick look, put it on the rack, made a few adjustments & fixed it for no charge. Exceptional service.

S. C.

All of the staff were exceptionally helpful, knowledgeable, friendly and patient in taking me through options. When I returned to the store to collect my bike again I was really well looked after by all. I would like to highlight Ashley for his help!

K. M.

I recently took my bike into trek for a service. The team were fantastic and able to get my bike back to me the next day. Not only did they service my bike, they also replaced an old and broken bottle holder and tidied up all my cables etc. So my bike was looking beautiful afterwards. The team are really friendly, honesty guys and I'd definitely recommend them to anyone looking for any bike repair or servicing.

E. G.

I was able to finish my ride at the weekend after a mechanical issue was sorted by these guys. Here's my custom emonda ALR, mega quick, great climber

A. G.

Got a puncture whilst in town and rang to see if they could fix it so I didn't have to walk my bike 2miles home and spend 20 minutes clumsily changing my inner tube. They had actually shut the shop the day before for their current refit but said to bring it in anyway and they'd look. Despite all staff working on the refit, they kindly fixed the puncture. But an IT issue meant the card reader wouldn't work. I offered cash but they couldn't take it. I offered to come back to pay, but the refit meant they wouldn't be able to take payment later So they just said it was on the house. I asked if they had a charity I could donate to, but the said to put it towards a cause of my choice. I tried to find an email address to say thanks and let senior management know, but doesn't seem to be one so I just wanted to say thanks again here and let others know how friendly and helpful the staff were. I have been going to Bike UK at this site for over 20 years and always got great service. I asked if the same staff have stayed on and it seems that they have, which is great news for people using the store. I have seen some comments about them no longer doing the free service on bikes that Bike UK offered. Of course I would love those to have contnued on my bikes but this is a different business, not a rebranding of the old one, so I am simply grateful that the people and good customer service have been retained. Thanks to Bike for all the help over the years and thanks to the people at Trek for repairing my puncture and waiving the cost - an impressive first experience at the new store that ensures I will continue to recommend it to friends. I will be splitting the money you saved me, plus an extra £5, between a Bristol homeless charity and an inclusive cycling charity, so your kind act will benefit someone more in need than I am. Keep up the good work and good luck with the new store.

J. F.

Quick and efficient service. The best customer service I’ve had from any shop in living memory! I believe the chaps name was Stu. Stu was super friendly, very cheery, treated my Kids bike with respect. Did a great job. Showed me the result at the end. Offered me a coffee!

D. P.

Staff here are extremely knowledgeable and genuinely interested in getting your bike to the best that it can be. They remember who you are and previous discussions. They aren't just looking to sell you products there and then. This is why I will return again and again and pass about five other bike shops in the city in order to get here.

O. J.

Popped in to see if I could get help with removing a Maxle Stealth Thru Axle that I’d managed to completely strip after over tightening. I expected that I’d need to book the bike in for another day, but the guys that work in the Bristol shop we’re more than happy to help. Mike the mechanic offered to help me before his next booking arrived, after hours of struggling to remove it myself and watching countless YouTube videos, Mike managed to remove it in a matter of minutes. That’s how the pros do it! He then proceeded to try and find me a replacement part, ringing multiple local stores to see if they had stock. All the guys in the shop were friendly and helpful, Mike was great craic throughout and has really helped me out as I thought I’d well and truly ruined my bike. Perfect example of how to deal with and interact with customers! I’ll definitely be using the Bristol branch as my go to shop. Thanks again Mike for being a top bloke!

M. C.

Finally made use of the government's £50 off a service/repair. Toby and the guys at Trek couldn't have been more helpful. Last year it took over a month for me to book a service in at a local competitor, the Trek guys managed to have my bike seen too in under three days. My 40 year old Raleigh Racer has never felt so good! Thanks again Trek.

L. M.

Had my bike checked & needed dismantling my front brake to be sent to the company still under warranty. They didn't charge me anything for the labor! Brilliant service & very accommodating staff. Special thanks to Mike!

m. p.

Best bike shop and maintenance service in Bristol! The team, especially Stuart, always go out of their way to help and ensure you ride safely and effectively. They never patronise even when I ask the most basic questions and have only ever made me feel more empowered to ride and maintain my bike. I went in today after my bike chain snapped and Stuart mended this for me on the spot even though he was booked for the whole day. Can't recommend this shop more highly: the staff are super friendly, extremely knowledgeable and highly skilled.

I. K.

I have just picked up a Trek FX3 Disc bike from Trek Bristol under the Cycle to Work Scheme and just have to compliment the outstanding service provided by Hugo Gardner and his colleagues. He was extremely helpful, without being pushy and knew the products in detail and went the extra mile to source extras which met my requirements. The bike has frankly exceeded my expectations and I cannot wait to get out on it! THANK-YOU!!!

H.

Amazing customer service!!! Stu went above and beyond to help welcome me to the shop, quickly fix my bike, and offer local biking tips. The overall store layout is clean, inviting, and very easy to navigate. I would highly recommend the bike shop as well as the sales floor at Trek Bicycle Bristol.

T. D.

Great service at Trek Bristol. Knowledgable and interested staff who couldn’t do enough to help when took my bike in for a check over following a crash.

M. L.

Great independent bike shop with friendly and knowledgeable staff, a huge range of bikes, products and clothing, and situated in an ideal area for being able to test ride bikes on quiet roads with a bit of climbing and descending to really get a feel for the bike. I've bought two bikes and loads of kit/accessories from here, the staff are always such a pleasure to chat to, they're clearly passionate about bikes and they know their stuff. The manager is an absolute delight as well. Love this place, and highly recommend it :)

D.

I have been a customer of bike UK for a few years now and decided it is time to write a review. Initially very impressed however my recent experiences have been poor. The store offers a price match service, and a while back was advised by the staff they would rather I price match in store than buy elsewhere. Recently, I have asked to buy price matched products and been told that I'm "killing the bike industry" in a somewhat confrontational manner. Now, first off, I wouldn't feel the need to price match if not advised to by the store, and, if it wasn't so ridiculously expensive in the first place and 60% cheaper online. Basically, I feel I'm being asked to be mugged off on a huge mark-up. Meanwhile, I popped into Evans the other day and It was great, they sourced the components I needed for a repair, didn't pressure me for labour, (I do my own), and looked up cheaper products online for price match without me asking. Bike UK, at the very least, needs to have a consistent store policy as being confronted by staff for price matching was not a good experience. I used to love the store when I had a good relationship with them and felt they were helping me out, now it depends on who serves me, (and I know less of the staff who know I bought I bike there, which probably made them more friendly). I hope bike UK sorts this out, otherwise it's a great store with knowledgeable staff, and most of the team are super helpful. So, I still give 3 stars, will continue to use the store (it is my local, but possibly more of my money will go elsewhere), and review again in the future.

I. V.

I had my crash assessment and service with bike UK. I received a brilliant level of customer care and expert, honest advice. All staff I met were great, especially Stewart, who spent a great deal of time advising me with my hopeless bike. I would recommend this place to anybody.

S.

I can't speak highly enough of the team at what used to be Bike UK. I love the bike I bought through them, it has served me well as a starter bike, and I'm now ready to upgrade. Unfortunately Trek have taken over the shop and cancelled the free annual service that I was entitled to. This is very disappointing, especially given that no comms has been sent out by Trek to this effect. The team have always looked after my bike well, but given this cancellation, coupled with my partner's Trek bike constantly breaking and having faulty parts, I don't expect to continue using the service centre (cost & proximity), or buying my next bike through them (gone off Trek!). I will probably use them for parts etc due to the nice discount they give UoB staff, unless Trek have cancelled that too.

V. J.

I bought a new remedy which is my first proper full sus bike and had a couple of issues with the bike/my riding style. Initially I was worried about taking it back to the shop but the team at TREK bristol put me at ease and worked tirelessly to resolve the issues i was having as well as making sure i always had an available option if we couldn't fix the issue. Specific mentions for Mike and Ash for options but especially to Al and Stu who really went the extra mile to help me with the bike showing me what they were doing, explaining why and helping me understand how my riding style could be adapted so the 1x12 drivetrain would be optimised even coming out for a ride to see what was happening, on top of that i was given options on ways to adapt the bike so it would suit me a bit better as well. I really wasn't prepared for the amount of care and effort i received from the team. The customer service here is second to none, the guys are freindly, helpful, knowledgeable, genuinely enthusistic about the industry and the kit and patient which is why i am a very happy customer and would recommend them to anyone, you will be looked after here.

J. W.

Great friendly service and they gave my lad a few extras for his birthday as he was polite and so excited. Good effort. It’s not hard to be polite, interested and helpful in customers yet so many company’s aren’t.

L.

Very helpful staff. Store is quite low on stock and didn't have the bikes I was interested in, but thanks to the store assistants I was able to find something in the end.

T. o.

Sorted my forks out on 2009 Madone 4.7. V. good service.

W. M.

Great customer service. Would especially call out Micheal; dealt with all the issues I had with my cycle to work scheme provider and leant me a bike to cover the period of time it took them to recieve payment (don't use Cyclesolutions!!). He then delivered my bike. Can't ask for much more than that. Thank you

J. C.

Fantastic customer service! Their knowledgeable sales staff helped me pick out the right bike and setup and then followed up by excellent annual services. Rare to find genuinely knowledgeable and enthusiastic staff in retail these days!

D. T.

V friendly staff and technician gave great advice for me to fit a headset bearing and uninstall the old one. After fitting the bearing I found out there had been a problem with the pricing of the bearing which was much more expensive (twice as much) than other suppliers. I rang them and they immediately checked and discovered there it had been incorrectly priced and refunded the difference.

S. &. R. W.

Excellent customer service and knowledgeable staff. Thanks for your time and help today.

K. I. D.

Most helpful bike shop in bristol! Brought in a bike needing a replacement fork and and wheel. After explaining that I was a student they managed to quote me a price under my budget by finding a second hand fork which cost significantly less than a new one would cost. Unlike other places that wouldn't budge on price, they went out of their way to find a cheaper way to fix my bike. All staff are super friendly and up for a chat.

D. P.

Went here for a bike fitting after exploring several other options in Bristol. I could not have been happier with the service I received. Ben was friendly, knowledgeable, thorough, practical and targeted the fit to exactly my riding requirements. Best of all, my body hurts less at the end of a long ride, so 100% job done :-). HIGHLY recommended!!!

B. H.

I bought my first road bike here about a year ago and I absolutely love it. Whenever I have gone into the store with an issue in my view the staff have gone above and beyond to help. Services are done quickly and the staff are knowledgeable ad helpful when I've been buying new pieces of kit. Overall a very happy customer!

L. R.

Absolutely brilliant customer service and technical work from Mikey and Josh. Sorted out a last minute service on my road bike, very helpful, honest and professional team. Thank you.

A. C.

A while ago I used these guys for a tyre replacement and they were quick, reasonably priced and lovely, non-patronising people. Last night my pedal froze up and came off - but I had some spares so I took them in this morning with the bike, fully expecting to be charged for labour and have a long waiting time. Two staff asked me if I needed any help and were friendly and approachable, and the mechanic who ended up helping me spent a little while putting the spare on and even offered to swap the other pedal for me so they matched. He even took some time to look at the broken pedal and told me it wasn't worth paying to have it repaired. All without paying a penny and dealing with a busy shop full of customers. These guys really took time to help me and I appreciate it. Legends!

l. l.

This is the finest bike shop you can go to - Stuart, Sam, all the staff will go the extra mile to sort out your problem with the experience of being active cyclists themselves and showing you the tricks of the trade; consistently excellent service which I have not seen the like of elsewhere. Thoroughly recommended five stars.

A. L.

Great variety of bikes where everyone will find something for themselves. Excellent and professional customer service. Special thanks to Seth for being super helpful, always going an extra mile to meet our needs (picky and undecided clients ;-) He's a walking bike encyclopedia! We couldn't recommend this store enough!

F. S.

What a fantastic staff at this bicycle shop, blown away by the friendliness, the service and interest in my issues with repairing/replacing the cassette+derailleur+chain. Cannot praise them enough.

S. W.

I was extremely impressed with both the staff and the service I received from Trek Bristol. In particular I would like to highlight Ash, who took the time to listen to what I wanted and allowed me to try numerous options. Nothing was too much trouble for him and I was impressed with his knowledge and expertise.

D. M.

Wanted to say how superb Bike UK (especially Grant and Louis) have been through the entire process of custom-building a new bike. It's been 3-month in the planning on my part, and I visited 10+ bike shops along the way. The team at Bike UK were the best by far – nothing was a problem, they we're really competitive when pricing components, gave great advice, and the experience has been second to none. Thanks so much guys!

I. K.

Great experiences here, I have brought two bikes and always been delighted with them. I have also bought clothing and accessories. I have always been impressed with customer service and response, and product knowledge has been excellent. Just yesterday I had a query to which I couldn't have hoped for a more prompt, helpful and satisfactory response and resolution.

J. C.

I've bought several bikes and a range of kit from Bike UK. I've been really impressed with their customer service and the quality of their work. They seem to have a great balance between feeling like a true LBS while having the scale of operation to deal with issues.

C. B.

Very helpful and informed staff - I bought my most recent bike from them, and they definitely helped me make the right choice - free lifetime yearly servicing not to be sniffed at either. In my many years as a serious cyclist, I've come across some very shoddy mechanical work, but I'm more than happy to say that the mechanics here are absolutely top notch, very pleased with all the work they've done for me.

F. P.

Amazing service from Trek this morning- I popped in unannounced with broken brakes. Not only did they rapidly fix them for very low cost, I was also given a lesson on how to tweek them myself to prevent further problems. Thanks very much Trek- I'll be back for a proper maintenance session soon!

L. S.

Very honest & knowledgeable staff. They will match you to your perfect bike very quickly

P. M.

Brilliant service and super helpful staff. Bought a new MTB and staff swapped out and fitted a new Revert dropper post to ensure the bike was a perfect fit. That wouldn't have been possible had I bought online. Very grateful.

A. d. B.

Bought my first Road bike from here having previously had fantastic service. The shop assistant was very knowledgeable and was honest when recommending different components for the bike. I would thoroughly suggest going to Bike for any cycling need, be it servicing (very fast, very proficiently carried out), buying accessories or getting your latest upgrade.

L. M.

Good quality products and excellent in-store service. Thank you!

F. B.

I bought my bike here several years ago and take it in annually for a service. I have always received a brilliant customer service from start to finish and the staff are always really helpful and friendly. Would recommend.

R. A.

All the staff i have encountered have been both courteous and helpful. Congratulations on the new store. I also like the fact there's an open entrance space, so I can bring my bike in with me.

P. L.

Needed new pedals as I couldn't use my new cycling shoes (bought elsewhere years ago, but kept in box) with old-fashioned clips and straps. The assistant took the time to show me the clipless options, and pointed out the ones I might find easier to use as a first-time clipless user. I chose a set of pedals, and had a look round the shop while the assistant and his colleagues fitted my pedals and cleats. I was also given advice on riding with clipless pedals, and on how to adjust the tension when I have gained a bit more confidence with them. I'm getting back into cycling after a long lay-off. It's great to see that independent bike shops still give a good standard of service. Thanks guys! Update : No reflection on the subject shop, but within two weeks I bought a pedal spanner and put the old ones back on. I did not feel safe being clipped in.

A.

I had a Bikefit with Ben on Friday and it was beyond even my wildest expectations. It was way more comprehensive than I was expecting, examining every physical and mechanical factor that effects your performance on the bike of your choice. I was amazed by Ben's findings and recommendations, (despite previous analysis, he's the first one to spot that the problems I've been having with my left side may be being caused by a collapsing foot arch) and I'm already feeling the benefits. His attention to detail was exemplary, I didn't feel he put me under any pressure to spend loads of money, and we also had a really nice and informative chat while we were going through the process. I can't recommend this service, and Ben personally, highly enough.

S. C.

Update 22/09/14 Have returned to the new improved store. Staff seem to have changed and the service is greatly improved. Glad I did not cut my nose off to spite my face, good price for a great service on my bike! Original visit June '13 Just went into store. Selected a jacket without needing help went to check out and was ignored for so long I left without the jacket. Several staff were chatting and wandering around but obviously had more important things to do than work. Don't waste your time going in, shocking service!

K. M.

I’ve been into trek Bristol twice now and been served by Stu both times. The best customer service I have ever received! Stu was super helpful and great at explaining everything to me. Could not recommend more

P. D.

Great service on my tired old commuter bike, great service well worth the money feels like new.

J. S.

Excellent! Wanted a new bike and saw one I liked very much, but they told me it was too big. They were insistent about this even though it was the same frame size as my then current bike. So, a leap of faith later, I ordered the smaller bike and when it arrived, they built it and helped set it up. I can ride this bike ALL DAY LONG so they were right! Then, a few short months later my chain broke (mystery as to why) and it took out the front mech too. Bike-UK took the bike in and after a good few days and much wrangling with the manufacturers of the chain, the bike and the gears, they got it mended...for free! My wife was so pleased!😆😉 Thanks Bike-UK. Excellent job, excellent service!

G. L.

amazing customer service! I went in today as my bike's chain broke and they fixed it on the spot in probably less than 10 minutes. They also fixed what they thought the cause of it breaking was and all of that for the price of the new chain link only. Very happy!

C. M.

Great, friendly staff. Many thanks to Stu (I think) he helped me with a loose, inaccessible bolt on my front rack (work bike) before my next delivery. A minor issue that could have become a bigger problem. I was already having a stressful day and appreciate the help, made the rest of my day much easier than it could have been. Thanks again!

A. J.

Great staff, made plenty of time for me and gave great advise with brilliant product knowledge. Very please with the new bike and will return here for accessories and servicing. highly recommend.

P. H.

About five months after buying a second-hand bike from Bike UK I checked it in to get a punctured tyre changed. Apparently there were a lot of things wrong with the bike, which also needed fixing. After holding the bike for 4 weeks without doing any repairs they eventually told me it wasn't worth repairing and that it was too dangerous to ride. Repair staff were very unhelpful. The manager was however extremely friendly and apologetic and arranged a full refund for the bike.

J. W.

I've bought 6 bikes from Bike UK and their sister shop in Taunton Ralph Coleman's. All staff have always been friendly and helpful, matching prices and helping out as much as they can, including letting me use their demo bikes for free when mines in for service. Mechanics have always been great, especially Sandy in Taunton and they've always tried to keep the cost down. They have a busy workshop so wait for a service slot can be 4-6 weeks in the summer. Good selection of British bikes including Whyte, Orange and Genesis.

R. S.

I bought my Mount Vision here a few years ago and have it serviced here regularly. The shop has just expanded and now has a lot more stock to drool over. Staff are always helpful and there's a good selection of kit. Only complaint is that the waiting list for servicing can be long.

W. T.

Left my bike with these guys to have my single speed chain replaced. They replaced it fine and also rang me up during the day to offer to balance the brakes and fix my clunky bottom bracket too. Very friendly bunch and genuinely helpful.

J. J.

Excellent service from Calvin. After a bug in the company's online website I called to try and recover the situation. Explaining that my purchase was for a birthday gift the following day Calvin went out and purchased wrapping paper himself and hand wrapped my gift before dispatching it next day to arrive in time. Top marks and an excellent recovery of what could have been a one star review!

P. Y.

Have shopped here numerous times over the years and always had great service. They carry an especially good stock of clothing and accessories. The staff are always very friendly and knowledgeable.

C. J.

Everyone at Bike UK is helpful. They will take time to talk you through every aspect of a bike and the equipment needed. Plus if you have any problem they are happy to help and talk you through everything they do. Highly recommend ⭐️⭐️⭐️⭐️⭐️

A. F.

Just go straight here to buy your bike. The service (regular policies when you buy bike and one-offs when you’re in trouble) are brilliant. Thanks to Brooks for his help this morning. Great job. 👍

T. D.

I've had a couple of really good experiences here lately. A bike fit & some tech help after I'd done something silly to a wheel. friendly, inclusive staff, knowledgeable, and not salesy. 👌

e. o.

Recently bought my first bike there and the service was absolutely brilliant, from choosing the best one for me to customising it and sorting out niggles- all the servicing was free in the first week and the staff so helpful and friendly. I really appreciate that they have two female staff as well, they are excellent.

N. D.

2nd Bike i have bought here, very Friendly and Knowledgeable staff, got a great deal on a sale bike and included set up (adding my mud guards) and 6 week service, very happy with my new whip!

V. K.

Best bike shop in the country. I am now on my fourth bike and still own the first. As a triathlete my bike and the maintenance of it are imperative to my success and the guys at bike uk offer service second to none. Lucy does a very professional and accurate bike fit which meant I went into my race on my TT bike with confidence and comfort. David C on the shop floor is always happy to help, and is very knowledgeable. I always enjoy popping into the shop and always leave with something new. The store arranged a My O Orbea Ordu Tri bike in my dream colours and kept me up to date with the delivery. Thank you all so much and I look forward to continuing to rely on you guys to keep my bikes in fine form.

M. M.

Excellent bike service. Nice team and fair prices. My bike looks and feels brand new.

A. S.

Best service I've ever received, the amazing price was a bonus. Special thanks to the workshop manager Stu - Trek I hope you know how lucky you are to have him leading your team!

S. G.

I traveled down from Worcester today to buy a couple of bikes. The service over the phone before buying and when I was there in the shop today Hugo and his manager were both brilliant to deal with and fun ! I would definitely recommend Trek Bristol

R. B.

Excellent service from DJ when I bought my wife a Kalkoff electric bike for her birthday at their stand at the Shepton Mallet Motorhome Show. Nothing was too much trouble and he lent us a demo bike to take on holiday abroad for a month whilst her new one needed key replacements which had to be obtained from Germany. For both the demo bike and the new one DJ fitted the bike to her in terms of saddle and handle bar adjustments and explained the use of the controls, display, lock and battery charging. Both the demo and new bikes had to be delivered to us involving 2 round trips of about 200 miles. I cannot speak highly enough of DJ and of Bike UK - Bristol.

C. T.

I come here regularly for advice and to buy small parts for repairs. The staff are knowledgable and helpful, and the shop is much more well stocked than others I have been to in Bristol. Great service, great shop. My favourite in Bristol!

G. R.

Excellent service to help make the purchase of a bike that my son is very happy with. Also very impressed with the post-sale customer service as well i.e. the free service. Recommended.

N. B.

I attended the local Whyte demo day organised by Calvin in March, bought a Whyte S120C RS through the shop (great bike) then decided I needed a spare pair of wheels. Stuart, the Workshop Manager built me a set using DT Swiss 350 hubs and XM421 rims. They’re a bit lighter than the OEM set and seem to spin more freely. Most importantly there was absolutely no noise from the wheels on the first ride showing how skilfully they’d been put together and after 20 hours of serious off-roading they remain perfectly true. I’m very happy needless to say.

n. e.

Top work. Simple job of changing pedals as they were too tight for me to remove. Great advice on some cycle rides and done in exchange for some Waitrose choc-ices for the workshop in the scorching temperature.

D. D.

Having been to most bike shops in Bristol, these guys really are the best. The staff are friendly, helpful and knowledgeable.

J. R.

I couldn't recommend BikeUK more. They are knowledgable, patient and genuinely passionate about all aspects of biking. Countless times, I have asked a basic question and I have never been made to feel inferiour or that I am wasting their time. I am so grateful that every member of staff takes the time to spend with each customer to ensure they have the best service/accessory possible.

K. B.

Young, smart crew willing to help, nothing more i can ask for. They helped me few times with little issues, not asking for money. Good shop + pump right next to the entrance ready to use at will.

P.

Huge variety of bikes and plenty of friendly, knowledgeable staff who are happy to help. Great place to test ride bikes (£10 deposit and ID required) and they have a huge range of E-Bikes available. Probably best to park at Trenchard street or the parking near Forbidden Planet - road parking is £4.50 for 2hrs (thanks Bristol council)

B. M.

Stuart at Bike Uk gave me a detailed lesson on gear set up, he was extremely generous with his knowledge and approach - he could have easily chosen to finish the lesson but professionally went after every detail. I couldn’t recommend him more highly.

c. h.

Stu helped get my bike back to being road worthy! Incredibly fast, helpful & kind. Lovely experience & won’t be going anywhere else from now on for any bike issues. Thank you!

J. B.

The staff are always so diligent and helpful. On several occasions I have been served by Stu and Ashley in the Bristol branch and they could not have been more helpful with their advice and care.

A. T.

Great service and advice given today. My bike is running smoothly again. Happy with the service and was nice the Mechanic spoke to me about maintenance afterwards.

T. S.

Knowledgeable staff, great service and good prices, what more would you ask for (also, at the time, one of the few places taking the Halfords Cycle to work Scheme)

E. J.

Good people. Went the extra mile to hunt down the emonda in the exact size, colour and spec that I was after. I’m probs in the ‘very annoying customer’ column now but much appreciated!

J. H.

My front wheel was stolen outside Bristol museum but these guys were open late and able to help me out so I was able to ride home. Absolute life savers! I couldn't be more grateful.

D. M.

Excellent bikes, friendly and knowledgeable staff (I think it was Raph who sold me my bike), would recommend to anyone.

t. z.

First rate service, great staff knowledge and patience. Best bike shop in Bristol and always my first choice. Range of bikes second to none

H. W.

Friendly staff who know their stuff. A recent refund was processed steadily and the receipt came on nice paper.

R. B.

All the people in the workshop section were very helpful in resolving a problem with my old mountain bike.

R. 4. H.

Great staff, great service, great product. Very friendly and knowledgeable, a wide range of options as well. A local feel and service but the reassurance of a multinational brand.

A. B.

Could not have had a better experience. The team are working extremely hard to provide an amazing service and keep us all riding during this tough period. Highly recommend!

R. B.

This bike shop is very good.called here to buy a road racing bike and thanks to the sales guy Grant's racing knowledge decided on a orbea orca aero custom.having used the bike for almost a month can honestly say it's the best bike I've ridden.also praise to the mechanic that put it together as the gears etc are spot on.will definitely use this bike shop again for future purchases. Ian bendall.

M. M.

Best bike shop in Bristol! The staff are friendly, the mechanics are extremely knowledgable and the product range is excellent. Can't recommend this place enough.

n. f.

Absolutely lovely staff, Stewart was extremely helpful and really went the extra mile to ensure I was happy with my bike and felt safe riding it.

R. D.

Great shop with expert and professional staff. I had a broken spoke and they bent over backwards to repair it so I could go to Belgium and ride the Tour of Flanders sportive. Thank you all very much as you averted a disaster.

M.

Seamus and Bal genius at work all my courier worries are no more. Be seeing you soon ! N

E. E.

The shop guys are very approachable, and know their stuff too. One thing I really like about the store is that they have a good supply of hard-to-find spokes, which were obtainable at very reasonable prices.

A. S.

Class service, friendly staff, cool bikes, what more could you want from a bike shop!!

W. C.

I have gone in a few times with problems with my bike which they have fixed at no cost. Very helpful considering I did not buy a bike from them.

K. C.

Great range of products to suit my needs. Service was outstanding. Very attentive and listened to my requirements.

C. T.

Friendly and good advice; good selection, decent sized shop in a good spot if you also want to amble nearby for a brew. All in all, it's just what you need.

L. V.

Very helpful and well informed staff. Great service.

B. J.

Great service.always welcomed with a smile. Go in there to look at accessories. Never pressured to buy!! Go back every time. Keep up the good work guys and gals!!

R. M.

Had a bikefit with Ben. He was incredible. Spent a long time with me making sure that everything was perfect and gave me some great tips for touring routes. Thanks!

D. J.

Really great service in here - especially from Sat, who doesn’t like cider, but loves bikes and cycling and wants to share that with customers

A. W.

I received exceptional service today when popping in to check an issue with a rear derailleur. Thank you.

G. B.

Servicing arrangements much improved!

G. G.

Excellent service from a bunch of friendly & helpful guys 👍

H. L.

Good service, helpful stuffs, high quality bikes.

I. B. (.

A well stocked bike shop, professional service and with informed advice. No pressure sales, excellent!

R. C.

These guys couldn't be more helpful and really know their stuff. Allowed me to demo several bikes, and when we found the right one they swapped the seat for me at no cost as it wasn't quite right. I'm not that local, but well worth the trip.

D. R.

Excellent! Really helpful staff and great products. Helped me out with a lost wheel nut, really appreciated. Would recommend to anyone

S. L.

The team have been so kind to me when fixing my bike. Taking time to explain the problem and options for solutions, not just the most expensive.

L. D.

Sublime staff. Excellent service. Best bike shop in Bristol FULL STOP.

G. L.

I bought a Frome longcliffe in september and I am very pleased with the bike and services I received what a great shop and polite and helpful staff well worth checking out

D. P.

Friendly and knowledgeable staff who helped me choose the right accessory for my level of cycling (commuting).

J. H.

Really good store. Sold me the best bike I've ever owned. Delighted

R. M.

Always superb service from the Bike UK team: passionate team, clear advice on equipment and superb after service!

M. D.

Outstanding customer service! And also extremely happy with my bike!

S. D.

The staff were very friendly and knowledgeable. Would definitely recommend.

T.

Really great people working there. I just came to ask how much it would be to clean my whole suspention system and they did the maintenance for free :)

E. E.

Really knowledgeable and friendly team. Bought my Whyte from here a few months ago and absolutely love it.

D. W.

My son and I have been using this store for several years. The staff have always been friendly and helpful and the quality of their servicing and products are excellent

j. b.

Excellent service from the manager Michael Ousby. No complaints, Roscoe 8 is great!

c. c.

Always great friendly staff, very nice looking new shop lay out

M. C.

First bike shop that sold me a proper sized bicycle. Very helpful people in store.

A. F.

Calvin is a truly kind chap. Fixed my brakes and saved my life. Rare breed. Thanks mate

O. S.

Really good service, friendly well informed staff, thanks

S. P.

Friendly service, good range of stock.

T. D.

Good service and friendly, knowledgable staff. Support your local bike shop!

C. N.

The zip on my cycling jacket broke and they replaced it without batting an eyelid even though I had bought the jacket 10 months ago!

T. B.

Superb service and advice. Great stock. Really recommended..

J. F.

Super helpful thanks

K. G.

Lovely service and really honest staff. Dealing with social distancing and the process well.

R. T.

Friendly staff, great knowledge and an excellent range of bikes.

S.

Changed my cassette for a packet of biscuits, if that doesn't warrant a 5 star review then I don't know what would.

J. L.

Friendly knowledgeable and inclusive advice. I had no idea what I needed and they really helped me

C. S.

This team really go above and beyond to help you. Would give it 6* if I could. Thanks !

D. M.

Great team nothing too much trouble will always recommend these guys

P. G.

Great service. Ordered and dispatched on the same day. Thanks.

M. E.

Very helpful and a very chilled out atmosphere especially at the moment 👍 highly recommend.

S. M.

Friendly staff who are always happy to lend a hand. Nice atmosphere and prompt service.

S. O.

Very helpful staff couldn't be more customer focused. Highly recommended.

R. M.

Good service on an old bike that made it run well again!

R. J.

The staff here are really great, very friendly and helpful. Highly recommend it!

R. P.

Very good service, nice helpful staff thank you

s. m.

Very informative, kind and generous staff, thanks for your help! :)

T. B.

Lovely place staff very helpful lots of advice from tom not pushy fab recommend to everyone

T. W.

Fantastic customer service and I could not recommend enough.

K. W.

Excellent shop with first rate staff. Highly recommended

J. H.

Love these guys - fellow bike nerds

A. H.

Going there soon

J. G.

Absolutely lovely staff! Always VERY helpful.

C. H.

Excellent service, nice atmosphere, great shop. Recommended!

L. C.

Great friendly bunch. And they really know there stuff.

P. J.

A really great bike shop, particularly for commuting.

J. E.

Welcoming, knowledgeable and helpful staff.

J. T.

Fresh and friendly customer service. Thank you for your help.

D. C.

Great service. As always.

A. K.

Friendly and helpful staff but high prices are dissapointing

G. D.

Excellent service at short notice.

N. N.

Great service. I felt valued.

R. A.

Quick delivery and excellent value.

J. G.

Knowledgeable and friendly staff.

J. E.

Extremely helpful staff

c. d.

Excellent service, prices and choice!

M. S.

Brilliant team and incredibly helpful.

S. J.

Tip top bicycle shop!

P. G.

Good guys

S. B. c.

Great selection.

R. S.

Helpful staff

N. W.

Generous Superstars.

L. B.

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