Reviews of Cycle Revolution. (Bicycle Store) in Colchester (Essex).

Cycle Revolution

192 Reviews

161 Comments

Bicycle store

Bicycle store

1, Peartree Business Centre, Colchester CO3 0JN, United Kingdom

Description

Information of Cycle Revolution, Bicycle store in Colchester (Essex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Cycle Revolution

Reviews of Cycle Revolution

E. H.

I brought a bike with John in the Colchester branch last week and the service that we received from him was absolutely incredible! He was so knowledgeable about the bikes he was showing me (as well as about my previous bike I brought into be serviced that is over 10 years old!) and was so helpful. I have a back injury and John was brilliant in advising what alterations could be made to a bike to make it more suited to my needs so I am not in pain. My new bike was ordered in with the additional parts we added on and after a test cycle to make sure that the bike was definitely for me John was able to make an alteration in store to help the comfort of the ride. I’d highly recommend the store and especially John as he made the experience of buying a bike such an easy and comfortable experience. And I love my bike!

A. G.

Great bike servicing: bike restored to full working order on time and at a reasonable price. I was kept informed about what needed doing.

K. S.

A middle-aged out of shape absolute beginner! They really looked after me. Excellent advice and really friendly. No need to feel intimidated here. My bike was through the halfords cycle to work scheme.

j. j.

Just purchased a new trek MTB from these guys, cannot thank them enough fantastic friendly and welcoming service highly recommended thank you so much!

M. L.

Very knowledgeable, with friendly customer service..

A. R.

Brilliant. Team very knowledgeable about all things bikes. Good selection of bikes.

S.

Bellissimo magnifico customer service! George especially, was a friendly, advantageous, crucial, commodity in my quest to purchase a superbly impeccable bicycle from such an effortlessly enchanting and erudite establishment. Thank you.

M. B.

Amazing service from the service team. Special thanks to John. Always a pleasure to deal with the guys here. Fast, well informed and friendly

S. M.

Super experience, my bike arrived when you said it would and I love it!

N. S.

As an everyday biker, I have literally Bought loads bikes, components and also had custom builds commissioned over two decades, I can't speak highly enough of the expert and personal service which I have received, this is a truly a superb shop which is a real gem in the east of England if not in the whole of the UK, I would wholeheartedly recommend this shop as they have a test fleet an the knowledge that is second to none...

S. D.

Great service, friendly staff and very knowledgable! I’ll definitely be back here again and would refers family / friends to the store. Thank you!

D. O.

Excellent shop great friendly helpful staff. Good advice and products wish we had found this shop before we travelled miles to another

w. p.

Efficient, fast, knowledgeable, friendly. Could not fault a thing. Real pleasure spending £4,500! Will is awesome

S.

James was very professional and helped me find the best power meter for my needs. 10/10 would reccomend.

C. M.

Recently brought a Specialized Sirrus and found the service to be the same as when I brought my Trek many years ago! Friendly, very knowledgeable and honest opinions. They went out of their way to deliver the bike way outside normal working hours, in order to stick their 'word' it would be delivered. We definitely use again and can't wait to use my new bike!! Best bike shop for many miles around.....

P. T.

David We're sorry you felt strong enough to write, but we do feel the need to respond to your 'review' as it is very much contrary to the very high level of service that we have, and will continue to offer. Your personal feelings are based upon our far from unreasonable response to members of staff being rudely ordered around, and consequently declining to carry out work on your bicycle. Whilst we gladly accommodate all requests from customers disabled or otherwise, we kindly request the use of manners in doing so.

A. G.

The Colchester shop has a huge range of bikes, including many e-bikes. Staff members, especially John, were both knowledgeable and helpful, enabling me to make the right choice of bike and accessories. Nothing was too much trouble. They were also particularly helpful last year when I needed to get my road bike serviced before taking it on holiday. It was fitted in to suit my needs.

L. S.

Couldn’t recommend the company enough, fantastic customer service from Adam and wouldn’t think twice about utilising the guys for any sort of queries/ services needed!

M. L.

Super helpful. I couldnt get a pedal off my bike. The guys there helped me out with no charge.

S. B.

Great service slight delivery issue but handled excellently by Adam highly reccomend and will definitely be using again.

n.

I've bought five bikes from here, most recently a Specialized Turbo Levo and today, a Cube ebike for the wife. Served by a smashing young man called George who I thinks deserves top marks for getting her to have it. I could have done with him earlier at Williams and Griffins (or whatever it's called now) for dress buying! I think it's a great shop with very helpful staff. Julian Wiseman

a. k.

Bought my new giant TCR ADV2 last November and just had its first service due to not riding much over winter. Price of the service was very competitive and completed within a couple hours. Staff are very friendly (Served by Adam) and will definitely be returning.

F. R.

Called in last weekend and despite being short staffed Chris took the time to carefully discuss the Haibike we wished to purchase for my wife. We had a test drive and, due to the bike being on the cusp of the right size, he organised a smaller size from their warehouse for today. On our return John dealt politely and efficiently with the sale and and sent us away happy with the purchase which, incidentally, was cheaper for the bike than we could find anywhere else online or not.

N. T.

I would highly recommend this store. All the staff are so helpful and very knowledgeable Impeccable service.

R. D.

Fantastic service and delivery for a high value transaction, lightening quick. Thanks so much, will be back.

A. K.

Super fast delivery and even better Customer Service. Thanks Team! Keep up the great work

J. S.

Fantastic service, very knowledgeable, helpful and patient!!

f. w.

Emjoyed my visit to cycle revolution today, promp service. Well looked after by the staff. No better store for miles.

D. W.

Very helpful, very trustworthy, excellent communication and customer service. Will use again, frequently.

D. H.

Very customer friendly and helpful staff

D. W.

Dropped off my 1995 Trek 930 last Friday and collected it today. Staff are professional, knowledgeable and friendly. I believe that the work I asked for was negotiated to suit my budget. Looking at previous comments: 1) labour charge appears to be £40 per hour. Not unreasonable IMO. I paid £70 per hour 20 years ago for Harley-Davidson work! 2) Until just now, I was unaware of disability "issue". Certainly, today _I_ was offered assistance to load into car (which I declined). I would use these guys again as/when appropriate.

S. B.

Great service and very knowledgeable staff, friendly and welcoming.

M. W.

In these Covid times where e-mountain bikes are a rare stock item, this dealer had a good selection at the Colchester branch and I was lucky for them to have the model I wanted in my size. They also stock a good range of clothing and accessories. The bike was built and ready for me in two days. Adam and John had a good knowledge of bikes and on collection the bike was set up for my size and weight. I did not feel hurried and John made sure I was aware of all the bike functions. I felt valued as a customer. Good old fashioned service. Would recommend.

A. E.

Very helpful staff, always do the best to help you out.

G. S.

A really excellent store with great customer service.

C. w.

A very good shop with great staff and helpful service. Well organised and great to buy from.

K. M.

Very quick and the guys I dealt with were spot on. Del is spot on. As is Dan.

A. S.

Fantastic service. Great recommendation and advice

R. S.

Amazing work and so cheap

B. H.

Love my bike thanks guys

D. W.

Great local bike shop. Fantastic range of bikes.

S. S.

beautiful customer service <3

P. S.

Great staff,really helpful and knowledgeable.

J. C.

Ordered a new bike (Cube Editor) from Cycle Revolution and the experience from start to finish was excellent. The team went above and beyond to get my bike ready by the weekend, immediately ordering some special parts to fully kit out the bike. They were super friendly throughout the process, and when it turned out I didn't need one of the parts, they quickly processed the refund no questions asks. Absolutely 5 star establishment. Thanks!

S. M.

Service above and beyond the call of duty.

T. B.

Free adjustment improved riding position

W. T.

Proper passionate team expert advice

S. A.

Very helpful and knowledgeable

G. S.

Good service as always

d.

Expensive but has a lot to offer

V. G.

Very helpful and informative

Z. A.

Great customer service!

G. R.

Great service :)

i. k.

Always helpful

F. K.

My experience with them delivering me my Specialized Sirrus 2.0 has been perfect. Very cooperative ,even send you pictures and details of how and what they are packing in the delivery box before the delivery. The delivery was fast. Just one little thing that I didn't like was , the APC delivery company doesn't let you choose the time or date of the delivery , They deliver it really fast but I got the delivery on the day I wasn't expecting it and so I was at work and I had to ask them to leave the box inside my apartment building in front of the door of my room. Other than that I just wanna say thanks to Cycle revolution for packing and building my bike with so much care , it's been running flawlessly since it was delivered few weeks ago.

P. H.

Had a brilliant experience at this store! The last bike I had purchased was over. 20 years ago! I had an idea of what I needed and was shown two bikes. I immediately liked the first. Nick was knowledgeable, patient and super friendly! And I was able to take the bike home straight away! Amazing experience from start to finish. Great customer service!

K. R.

J. E.

s. n.

J. M.

M. L. [. A.

C. W.

J.

L. C.

E.

G. E.

I bought my e-bike from these guys in Colchester last year. They were able to perfectly match my requirements with right bike. Since my purchase they have been great in sorting out a few minor glitches.For a small firm they were amazingly good value offering the best price and excellent service.

M. M.

L. A.

Had an amazing experience buying my new bike from cycle revolution Colchester in April. Even tho I wasn’t sure if it was the right bike for me Joe made the effort to build the bike and reserve it for me till I could come and test ride it, especially as bikes are flying of the stands. 😊 Joe gave me a lot of good advise amd as soon as I rode it “I wanted it”. 2 months latter and I love it and I’m so happy with my purchase. Thanks for the help 👍🏻

S. P.

Just bought a bike from the Colchester store. Excellent customer service throughout purchase

M. G.

Visited here when looking for a new bike for our son. Received some great advice and told we should actually buy a larger frame than we were thinking as it would last longer and save money. Allowed our son to try the bike first and ordered us in the colour he wanted. Much better than some of the larger retailers, the staff clearly know their stuff.

S. B.

I ordered a bike on-line, Wednesday 11.30. I received updates throughout, they emailed photos of the bike and information on how the bike would be delivered. The bike arrived 2 days later fully protected from any damage. These guys are absolutely 1st class, before you order a bike from anyone else I would highly recommend you contact Cycle Revolution 1st.

I. R. I.

Had two bikes serviced at the Colchester branch and recently bought a bike online and got it delivered there. Communication from the online shop was not great but it was just perfect from the guys at the branch. They are friendly, professional and their services are at the highest standard. Highly recommended!

M. L.

Brilliant service and pleasure to deal with. We ordered a Trek Marlin 5 for my son's Birthday which arrived well packaged and within 3 days of the order. Unfortunately on his first afternoon of riding the chain came off the front chain ring and got caught in the frame causing a lot of damage to paint work. I called and spoke to John who dealt with it promptly. I was surprised that with no challenge that the immediate response was one of apology and effort to find an immediate replacement (not easy with bike shortage). John arranged for collection of the damaged bike and a replacement arrived within 48 hours. It was genuinely a please dealing with Cycle Revolution and nice to experience first class customer service. I would have no doubt whatsoever in returning to Cycle Revolution next summer when my wife is due an upgrade. Thanks again for the great service and fast replacement.

J. S.

Had a great experience getting my Cycle2work through Cycle Revolution from start to finish. I don't normally like doing online and over the phone but they helped me all the way. Received my new Trek Roscoe in perfect packaging and very quick delivery 👌. Easy to build and rides perfect I'm over the moon would definitely recommend this shop 5* service thank you.

S. M.

Purchased a liv ebike from the Norwich store and service was excellent. Website clear and secure. Once order placed, comms was excellent. I was also wanting mudguards and Jake in store even took photos and emailed them to see how both options looked on the bike. Bike delivered next day and very well packaged after being checked in store.. Just need the snow to go for wife to check bike out. Great service from this independent store, this is the kind of shop we should all be supporting these days. Thoroughly recommend

M. L.

Been searching for an old non drive side crank that is no longer made at a reasonable price without much success, when I stumbled across exactly what I needed on Facebook marketplace. Thomas was really helpful and offered me a decent price and sorted out a receipt and courier delivery. Would definitely recommend them.

W. M.

I had been looking for Clark's M3 brake sets for a while. The Cycle Revolution website said they had stock so I placed an order. The next day I received an email from Cycle Revolution that said they had experienced a 'stock error' and actually didn't have any brake sets. They quickly refunded my payment. I cannot fault their customer service, but I'm as extreamly disappointed they could not fulfil my order. Managing stock levels is essential to a well run business and I would say in all other areas this is a well run business.

S.

Purchased my new Cannondale trial 5 mountain bike from the guy's cycle revolution. helpful friendly & professional advice.you guy's are now my go to store from now on.👍🚲

J. G.

When stocks and choices of bikes seem to be at a minimum Cycle Revolution at Colchester have bucked the trend. The ease of ordering and communication gets 11 out of 10. Response times and willingness to help are second to none. Well done all I will definitely buy again - ooops I already have!

J. S.

Brilliant bike shop. Guys have a passion for cycling and will always help you out. Will always use this bike shop. Thanks guys

J. A.

James offered my partner's son excellent advice on how to look after his new MTB - it was worth the trip from West Sussex. The bike is fantastic and we are sure that it will be cherished; thank you!

A. S.

First class buying experience from Cycle Revolution Colchester. I was supported with my First MTB purchase by Will and he was a fantastic help in making the right choice for me. Just genuine sound advice and explanations on what I needed. Can’t rate them highly enough

A. W.

These guys are amazing. HIGHLY RECOMMEND. I emailed several places about some new bike parts for my son's bike, and Cycle Revolution Colchester were not only quick to reply, but they provided HONEST guidance for what I needed - even referring me to other sources. In a world of bots, I found humane treasure. If I need bike parts, I will always start with these guys.

A. D.

This bike company is amazing! Even during a pandemic they have superseded themselves. Ordered two trek bikes an they came within two weeks . They constantly kept me up to date on my purchases an even when there was a tiny problem with my bike they phoned me to discuss a way forward. Thoroughly recommend , for once a company looks after there customers. Well done guys

J. W.

We ordered to Cube seat posts from Cycle revolution and I have to say it was the fastest service we have experienced. Ordered by standard delivery on Thursday, through the door Friday afternoon and on the bikes by teatime. We would definitely use them again.

H. D.

Very helpful and answered every question I had. I managed to get a great bike despite the global stock shortages and high demand, with accessories fitted for me, (except for a stand, which they will email me about when they receive new stock) highly recommend.

M. W.

Many thanks to the staff at Cycle Revolution from Christine and Martyn. After many hours of web research we narrowed it down to two bikes, they were both advertised as in stock in Cambridge, but when we got there they had neither, 100 miles wasted, should have stayed local. Called in at Cycle Revolution Colchester and they had a men’s Giant Entour E+2 ebike built up and in the showroom which was one of the two bikes we had in mind. I arranged to have a test ride and after a couple of runs up and down the quiet street my mind was made up, I just needed to make Christine happy now as an electric bike made her nervous. They built a small, which is the size they said would be the one, and a medium just in case for Chris to test ride, John adjusted the seat and the handlebars to get Chris comfortable and she was off, a couple of minutes later a very happy face returned even after such a short ride. The deal was done and we arranged a date to collect them, both bikes had been fully checked over and charged up ready for us to ride away. We had both said we didn’t enjoy cycling like we once did but even after a couple of rides on these new bikes we love it again. Once again, a big thanks to all the lads, I thinks we dealt with them all on our many visits, they helped in every way possible and we wouldn’t dream of looking elsewhere now if we want any accessories for the bikes.

L. B.

Can not fault the service. Ordered some new tyres for my sons bike mid Wednesday and they arrived Thursday morning quicker than expected and the delivery charge was minimal considering the size of the package. Will certainly be using again in the future.

J. B.

I have previously bought my MTB's from Halfords, going for entry-level bikes (c. £300). However, I bought a more expensive one from Cycle Revolution, and am really glad I did. Worth paying a bit more for a bike (£550), as gears, brakes and ride experience are much better. Cycle Revolution also offer free checks for 2 years, which is much better than Halfords who only offer a 6 week check. My new bike was ready 3 days after ordering (although there was a mix-up in the process, which was rectified satisfactorily and without quibble). Overall, a very happy customer, would definitely recommend.

J. K.

Excellent service from start to finish. Firstly, the shop has great stock at a time when quality road bikes are hard to come by due to Brexit and Covid related supply issues. I wanted to buy a Trek Emonda SL6 and, unlike almost anywhere else in the country, Cycle Evolution had sizes 54 and 56 SL 6 Pros available. As I am in between sizes (5'10 with 31.0 inch inseam), this was reassuring. I traveled from my home in West London to the shop, which is a stylish showroom replete with beautiful machines. I was served by Dano and Stef who both advised me from the outset that the size 56 would be the best fit. After a test ride, I was able to purchase the size 56 with 0% finance payable over 24 months through a simple online credit check performed in store. I received a 15% discount on pedals and integrated Bontrager lights which were installed in store. Stef cleaned the chain in solvent and a applied a first application of wax lube in store. 10 days' free bike insurance was included with the sale. After riding a short distance, I began to have concerns about fit (standover is relatively high and reach is long compared to my old road bike - a Triban RC500). Given the (Rolls Royce) service at Cycle Evolution, though, I was put at ease through superb after sale care. Firstly, the shop offered to replace the seat cap mast for a smaller mast for no charge. The shop also offered to replace the bike for the size 54 should I wish to, provided I returned the 56 in showroom condition. The staff were available to speak on the phone and responsive to emails. To ensure beyond any doubt I had made the right decision re bike size, I booked an appointment for a bike fit in London. (Unfortunately, Cycle Evolution's in-house bike fit service is currently unavailable.) I called Trek and spoke to their customer service. The advice I received from Trek and the bike fit specialist corroborated the advice I had been given by Cycle Evolution. The 56 was the right fit for me; Stef and Dano were correct and my own misgivings were misplaced. I returned to the store today where the seat mast cap was replaced without fuss or delay. I will definitely look to shop at Cycle Evolution again, and would travel from London to do so. It's an excellent bike shop.

c.

We are returning customers. My daughter got her bicycle from here and last month we returned to get one for my son. The service we got for my daughter was good, that for my son was even better (the four stars reflects that, but please note we returned to even better service). The person we dealt with knew a lot and was able to explain things in English, not in jargon. I would recommend this place to others, and do not be intimidated if you do not know much about bicycles.

s. c.

Thanks to the lovely staff at cycle Revoultion. I ordered a Liv thrive e bike. I have had a knee replacement I’m only 48 and missed cycling so much. John recommended an ebike . The guys got me a bike from the Norwich store set it up beautifully nothing was too much trouble. The bike is just wonderful I glide up the hills I am looking forward to some great rides. Thanks to all the staff this is my fifth bike from cycle revolution I really like the personal service. I wouldn’t go anywhere else.

c. d.

I'm a frequent, long time customer of this company and will only use Cycle Revolution for any and all bikes and parts that I need. The customer service I have received has always been top notch. They explain what I need or what problems I may have with my bike in plain understandable language and get me in the parts that I need as soon as they are able to ( what with brexit and Covid slowing everything down, they still do sterling work) and they aren't in the habit of pushing you into spending more than your budget like some other colchester bike retailers I've had the misfortune of dealing with over the years when necessity has dictacted. On entry to the store they always greet me curteously, the store is extremely covid aware/protected but more importantly they always get done what needs to be done to my bike even if it is an inconvenience to their workshop schedule (sorry fellas!) Yes, it may not be the cheapest shop in the world for bike parts but if you want quality you have to pay. If you want cheap c**p go to Halfords.If you want quality, shop here. Even when there is a rare instance of parts not performing as they should Adam, Joe and the rest of the mechanics will bend over backwards to help get the issue resolved and if you want help to buy anything from a tool to a multiple thousand pound dream bike, Del,John, Dan and the rest are there to help and they all know their stuff. I work in customer facing retail myself and would be more than happy to have any of them on my own staff. Customer service 10/10 Mechanical services 10/10 Quality of products sold 10/10 Overall experience in store 10/10 Thanks fellas and keep on doing what you do so well

C. T.

Fabulous service from John, very helpful and knowledgeable. Great buying experience very happy with my new bike. Thanks John 👌

F. S. G. P. &. H.

I sent this email the night I got home from purchasing my new bike (& after an 11 mile test ride)... To the Store Manager, I purchased a Trek Roscoe 7 & several accessories from your store yesterday & feel compelled to write to you detailing my visit. Prior to my visit, I had been to 3 other cycle shops in Chelmsford having decided on the spec/bike I was looking for, Cycle Revolution (in Chelmsford) checked their system & told me you had one in stock. I took a chance & drove over with my partner & 2 young children to your store. I was met & served by William who told me it was only his 4th day but as a customer, I would never have known. He was so passionate about his job which made a massive difference to my buying experience in that he had great product knowledge & was so helpful. He highlighted the 15% store discount on accessories which certainly made me add a few bits on! I didn’t get your mechanic’s name who built my bike (*it was Adam) there & then (in much less time than quoted) plus he also fitted the pedals, grips & cages that William help to spec for me. I can’t thank William & your team as a whole for my experience- we were all made to feel so welcome & even during Covid, it was an absolute pleasure to visit your store. As a self-employed tradesman, customer service is everything to my small business & I believe in giving feedback positive (& sometimes negative) where justified. This is beyond positive feedback. Even though I have many stores closer to home, I will now be a returning customer to you due to William & his colleagues. Please, please, please pass on my gratitude & thanks to William & all your staff for their awesome customer service, care & enthusiasm. You have a new family of customers now for life.

P. J.

Ordered a Trek Marlin 5 from Cycle Revolution, amazing service ordered on the Saturday night and arrived on Tuesday, great communication from them. The bike arrived very well packaged and damage free. Couldn't recommend this company enough.

M. R.

Had a bike fit today, really enjoyed the whole process and have learnt a lot from it. Very much felt I was in the hands of an expert and Russell (the bike fitter) was very good at explaining everything and being patient with my questions. Looking forward to a better cycling experience with the suggested changes. In particular for me it was great to be able to try out a few different things (crank length in my case) and see what a big difference it made to my fit on the bike.

J. G.

Recently moved to the area, had a issue with a bike I had just bought online. They was all to happy to tinker with it and get it just right for me! Amazing service, my bike is now perfect and they are going to be my go to from now on! Couldn’t recommend more! Thank you cycle revolution colchester!!!

D. C.

Fantastic service. Friendly, knowledgeable and efficient. Thank you Kazo!

S. W.

The team did well to fit me into their service schedule to replace my bearings following a silver service (one I had the bearings after a warranty claim). As usual a great service.

D. T.

I cannot fault the service! We bought our twin daughters' bikes from here - knowledgeable, nothing too much trouble and so good with the girls! This isn't the first time we have bought from this shop and certainly not the last! These shops are few and far between these days and it's important to support them!

P. M.

An excellent company. I wanted a new bicycle and the staff here were a wealth of knowledge and unlike some other larger stores, the staff here are clearly enthusiasts. I'm really pleased with their recommendation and now I'm enjoying my new mountain bike.

D. C.

I had been looking for a bike for myself and my partner and a number of local shops were unhelpful and rude. This was not the case at cycle revolution, they were Amazing. Helped fit the size of the bikes perfectly, nothing was too much trouble. On the day I went to pick my bike up, I was caught in 3 hours of traffic on the M25. I was told not to worry and arrive when I could. 30 minutes after the shop closed they were waiting for me with my bike. Cant speak highly enough for them.

J. B.

Fantastic service- new Specialized Rockhopper delivered quickly for my son. Bike was properly packaged & no damage during its transit to Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Well done guys 🌟🌟🌟🌟🌟🌟 6 stars for being excellent! Regards JBCycleSolutions

C.

Best cycle shop around for miles. Staff are excellent, friendly, knowledgeable and helpful. We’ve been to various other stores but they’re nowhere near the same calibre. A good sign of excellent customer service is if something goes wrong & seeing the response. Cycle Rev. goes the extra mile. Thank you Jon & Tom.

S. F.

I ordered a bike on Wednesday the 1st and by Friday the 3rd the bike was with me first thing in the morning, the bike was really well packaged and protected and only had to do a few minor things to get the bike built. I would really recommend this company as the service was brilliant and really helpful. Thank you cycle revolution team!

M. S.

Yesterday we brought 2 E bike mountain bikes. Dan gave us gold service with his knowledge and patience until we was 100% sure with the bikes we wanted to buy. The young lad who set up the bikes with suspension was just as patient We have brought several bikes from this shop and because the service we get that’s why we always return. Keep up the great service

D. W.

Superb service and very professional and would genuinely recommend. Bought a hybrid on the Bike Scheme and posted to Scotland with no issues, and very quick delivery, really pleased!

A. W.

This is a premium cycle shop, i am an enthusiast and cringe at the heavy steel bikes sold cheaply by many places which are slow and hard to ride and end up being dumped after little use as they rust up quickly. So out of many bike shops i pop into, far and wide, this shop is probably my favourite for the quality. A fantastic range of proper quality bikes in decent price ranges. Paul has always been helpful and been running the shop a long time so better that than maybe visiting another shop with staff with limited knowledge. A good bike to ride any distance on, is going to set you back at least £350-£400 and its important to get the right one so I always advise people if they want a decent bike that will last and get fit on, not just one that looks nice, to go here.

M. W.

Very helpful service. Spoke to John who arranged to send a replacement stand for my Kalkhoff Electric Bike.

C.

One guy was helpful but overall didn't feel comfortable asking questions as every answer was patronising. Bought some tyre sealant and tape almost had a heart attack at the cost. 50% cheaper online for the same product.

T. R.

Brought my son a bike from here yesterday (think its our 5th one from there). Due to Covid the store was closed for browsing. We rang up and spoke to Dell, who couldnt of been more helpful, was a really nice chap and advised us well and spent a good while talking through our options and suggesting a small adult bike rather than a kids one. My son is over the moon with his bike. And tbh im slightly jealous. Picked the bike up following day all hassle free and gave us some handy tips. Would highly recommend Dell and this store if you are in essex or suffolk.

A. M.

Constantly get a solid service from Steph, Dano & James. Really good guys with a wealth of experience and always happy to help. I feel confident everytime leaving my bikes in their capable hands and also being advised on new gear.

P. h.

Really pleased with the service I received from this shop. My purchase was under the Cycle to Work scheme which was in the process of becoming a £1000+ scheme at my work. Time was tight and I’m not local and so I was fairly pushy ! The guys I dealt with were all extremely helpful and couldn’t have done any more for me. I will definitely be going back for my next bike.

L. S.

My Navigator bike received a much needed service. On taking the bike for a ride, it’s performing like new again. Overall the service I received was amazingly good and I would highly recommend.

T. W.

Cynthia was great. Knowing what level of advice we needed, no over or under selling it. Fitted us up with a great bike at a very reasonable price. Ongoing support assured, we left the shop very happy.

A. B.

Just wanted to say a big thank you for the service I received from Alper when I came in to buy my new bike. He was courteous, professional & knowledgable and went the extra mile to make sure the bike suited my needs & fitted me - being an inexperienced cyclist & not overly confident in my riding ability, this was really important to me. Thank you Alper.

P. H.

Glad I found this gem of a local cycle store.... went there planning to buy a new post and saddle (got given a bike and post was too long)..... instead they suggested I merely shortened the post and then try the saddle again.... saved me lots of cash. They shortened the post there and then for a nominal labour fee.... I thought that was great customer service - will definitely be using this store for my future purchases...

M. P.

Cycle Revolution - first class! Used them to purchase a Cube Electric Bike for my wife. Quick efficient service - delivered by courier to my address within a week of ordering - even in the midst of the current Covid restrictions. Can't speak highly enough of their service.

N. C.

Thanks to Danno and Del for your help today, ordered my bike early this morning, built this afternoon and picked up just before closing. I’ve been waiting ages for this bike from another shop (national chain) only to be disappointed with further delays and got it in less than a day from these guys. Over an hour trip for me but we’ll worth the travel - I’ll be going back for any other purchases! Thanks again gents 👍🏻👍🏻

S. B.

Ben was very helpful today and helped find me the perfect bike. Would recommend them to anyone who was looking for a new bike, the best bike shop in Colchester.

K. E.

Will is an absolute legend with a great sense of humour but also a superb knowledge of bikes in general. Couldn't recommend the business, or him personally, enough.

T. T.

Despite the current climate my new bike was delivered in less than a week and I even recieved an email with a video of the delivery of bikes to the shop. This was my first time ordering a bike online for home delivery so was a little aprehensive but I am very pleased with the simple process and overall great service!

R.

It's about making a customer feel welcome. Although this shop and it's partner shop are well stocked and have decent products, it misses the mark in the feel of the store. Staff are friendly, but because they have to be. It feels a little forced and it makes you feel unwelcome. You're immediately judged and it's uncomfortable and creates a bit of an atmosphere. Prices are high, and you're always told to use your local bike shop, but online prices are often half to items here. That's not an incentive to shop in your LBS. As the only real bike shop in Colchester, they may have the monopoly, but I'd always remember that customer service is priority. If another opened they would struggle without that friendly and judgemental element.

E. H.

I bought my son’s bike from here. Great service and knowledgeable. Also, very helpful when I needed some bits of another bike taking apart! Great shop! Highly recommend.

s. r.

had a bike fit with Russell , He did a thorough job and also accommodated a second visit to to make adjustments. First class service

W. R.

Highly recommend. Couldn't be more helpful. Took time to explain all the tech to an 'oldie' non tech person. Nothing was too much trouble. Make this your first port of call when looking for a bike or parts.

M. F.

Purchased a bike online. Flawless from start to finish. Very helpful over the phone beforehand all the way to a very fast delivery. 100 percent recommend.

m. c.

Sorted my front hub motor relacing it into a bigger wheel. Top craftsmanship and speedy work and really cheap considering the they had to buy 32 custom spokes and a new wheel.

B. C.

Absolutly 5 star service all the way from the boys in the workshop. As always; knowlegable, efficient and friendly help, advice and service, all at a fair price. It doesn't get much better than this! Many thanks!

L. B. (. S.

So refreshing to find a company that you can rely on these days. Brilliant communication. The bike is awesome, customer service was excellent, helpful and quick to respond. Fully recommend Cycle Revolution.

T.

Had my Trek bronze serviced here today and I'm very pleased with the bike, they sorted the gears and now they work perfectly very smooth changing. Probably the best cycle shop in town.

D.

Amazing customer service, very knowledgeable, approachable and helpful staff. Just purchased my dream gravel bike from Cycle Evolution. Dano made my search for the perfect Graveller so much easier. The whole process from choosing what bike was right for me to selecting acessories was a pleasant experience. Best bike shop in Colchester!

S. A.

Bought a cube hardtale mountain bike from these guys. Found them very helpful. Will be buying some accessories for the bike from them to. Friendly and knowledgeable staff

L. B.

The staff always go out of the way to ensure the customer is happy.The bike we bought last month wasn't any cheaper online And we now get discount on accessories and free inspections.Way to go guys.

S. M.

Fantastic cycle shop in Colchester , John the manager was great - really helpful friendly staff . Would highly recommend this place to everyone

A. W.

Was looking to buy the same bike that I had on hire while cycling in Majorca, and George and the team couldn't have been any more helpful. Really felt they went above and beyond what was needed to make me happy. Highly recommended!

D. L.

I would have been lost without Tom and Nick today. Your knowledge saved my ride. They were friendly and efficient. I cant thank them enough.

D. G.

Got a great deal on a beautiful bike from them last month, complete with di2 shifters. Bike arrived quickly and in perfect condition. I took the bike with me to Majorca last week for a christening of fire on the mountains and up Sa Calobra. What a pleasure to ride. Great bike and good company to deal with.

M. A.

Very good experience dealing with this company. The delivery time was excellent with prices to match. Thank you.

T. M. F.

Great help and service. Staff took a lot of time to ensure I got the right bike and helped me make sure I had everything I needed to enjoy my bike - it's great and I'm loving my cycling. Definitely 5 star from me! 🚵

S. C.

Came in with a snapped crank arm . The guys had me fixed up in no time . New Crank fitted plus new pedals. Cycled away very happy

H. a.

Very good communication from these guys and quick delivery. No fuss return from pair of gloves that didn't fit. Thanks.

R. B.

Having now had a few bikes from both Cycle Revolution and Evolution I can't recommend them highly enough. Always exceptional service with industry leading knowledge. Thank you.

T. G.

Been using Cycle Revolution now for well over 10 years, very professional and knowledgeable staff, great store layout with handpicked quality items for sale. You won't find any cheap junk here, just durable product that will last the test of time.

J. H.

Great service from John today couldn’t help me enough even fixed my front mudguard & bottle cage 👌👌 Very friendly top man 👌👌

L. B.

First Time I have been to this shop, Wow they have some good stock. I was looking for my first road bike, John helped me by running me through the range starting from entry levels to my top end of my budget. After being very patient with me after I tried the bikes up and down the shop front more they once. He said '' we will have to charge you for the wear and tear on the bike now'' Good humour all round you don't get that from many shops. After a Pleasant and fun service I will go back

T. R.

Not only were they one of the only companies who had the bike I wanted in stock but delivery was fast and communication was great, especially facing the challenges COVID-19 throws up. Thank you guys!

O. S.

Great service, fixed my bike in no time! Very reasonable price too! Highly recommended. I love the idea to give old bike parts to charity!

J. B.

Wonderful place to get a bike the guys there are more than happy to help if your spending £10,000 or £400,00 on a bike there knowledge is second to none I personally got serve by John (with a little help from Sean)who got a barrage of questions didn't phase him at all would definitely recommend them there are other bike shops but i wouldn't go elsewhere top thumps up ...

M. M.

Bought my son a bike for Xmas that lost a shock absorber component on it’s second outing , I contacted C/Revolution and they identified the component ordered from the manufacturer and posted it straight out to me all within a week , great customer service and the price of the bike when I bought was the best on the net , would definitely recommend them !!!!

L.

Ordered a 29" Mtb wheel sunday night had the the item by wednesday. One of the only shops in the country with the wheel in stock. Thankyou.

L. '. S.

Have now purchased two bikes from this shop. One personally and the other using the cycle to work scheme. Clearly experts in their field, able to provide fantastic advice in which bike was required for my specific needs. They may be a little more expensive than somewhere like Halfords, but if you want quality and someone who knows what they're talking about, then I highly recommend.

J. M.

Came into the Colchester store today and was Politely met by a man named Joe Joe has gone above and beyond for me today and was extremely helpful first class service definitely will buy from here again

M. P.

Great service, very helpful from start to finish. Will come back when its time for the boy's new bike.

P. R.

I very rarely leave reviews but this company fully deserves all the praise. Amazing service and value for money. You will not be disappointed if you use these guys.

M. M.

Great service from the guys at Cycle Revolution. Took my ebike in for its first annual service, and was helped by Andy and Shaun . Both guys were really helpful and knowledgeable, they took the time to explain to me what was needed and the costs associated. My bike had developed an annoying noise from the motor, which they diagnosed quickly and fixed under the warranty. Great service all round, will definitely be back!!

G. W.

Great local bike shop, over the years I have brought bikes for myself and my kids plus countless other items from both the stores, from clothing to upgraded bike parts. Always had great service and technical help from James and Graham in the Evo store and John and Lee in the Revolution store.

T. M.

Great service today on my Specialized Trail Bike. Definitely recommend them. Only did work that needed doing.

S.

After some confusing regarding my CycleScheme voucher (as the website no longer accepts this) I spoke with a really helpful sales/customer associate called John, he helped me finalise everything immediately and even adjusted my order including an item I was in need of that was otherwise out of stock. He was really friendly and a great asset to the team. Thank you so much John for your assistance! Looking forward the the arrival of my new bike. Also great compatible prices -‘s good selection of products!

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