Reviews of Moore Large. (Bicycle Store) in Derby (Derbyshire).

Moore Large

41 Reviews

22 Comments

Bicycle store

Bicycle wholesaler

Sinfin Ln, Derby DE24 9GL, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Moore Large, Bicycle store in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Moore Large

Sunday

Closed

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–5:30pm

Saturday

Closed

Popular times

Sunday

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Monday

9
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Tuesday

9
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Wednesday

9
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Thursday

9
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Reviews of Moore Large

N. S.

Our first bike arrived in a very unsatisfactory condition, however when calling customer services they believed we had been sent a return bike by mistake, in my opinion they dealt with the situation very efficiently and swiftly, with a new pristine bike arriving within a few days. Very good customer services, thank you Connor.

J. C.

I recently ordered an ebike battery from Moore large. Process was good and battery was delivered. However I then realised that it was in fact the battery charger that was no longer working. Neil in customer service was very understanding and arranged a full refund and also sourced a replacement charger.

P. Y.

Once again had to call on the services of Moore Large for an exhaust pipe for my sons bike as no dealers stocked them. Once again fantastic service from all concerned, got the part within 24 hours of ordering it and now just needs putting on the bike. Would recommend to anyone and rather than use a dealer in future will go straight to Moore Large. 5 star service thank you.

S. C.

Recently purchased ebike via Costco and the first thing to say is that the build quality is excellent, bought it for my wife and she is absolutely chuffed. I would echo other sentiments that the build instructions included whilst in perfect English were sadly lacking. At times I thought they were for a different bike with every other sentence missing. So I guess it all depends how competent you are and whether you've got a full set of allen keys rather than the one eluded too and not included in the box? The rear inner tube would not 'take air' so it was 'in at the deep end' resolving the best way to get the rear wheel off before we had even ridden it. A set of 'IKEA like' instructions on the best way of performing this routine task when it was not obvious to me how to do it without possibly damaging the bike would have been great. When I contacted Darren who happens to be Customer Service Manager, he was fully understanding and patient with all the questions I had - we must have been on the phone for half an hour. The only reason I can't give 5 stars is that I think nearly all my questions and issues could have been resolved with a product booklet detailing the build process, maintenance and details of spare parts availability for e.g. when the battery does eventually die. I recently bought a £200 power tool with all this type of information provided, let alone a £1,000 ebike.

H. M.

I recently bought a frameset from Moore Large and found the quality and customer service to be exceptional. I see a lot of 1 star reviews stating 'bike came without pedals,' but the majority of new bikes don't and I'm sure this would be stated in the product description! I can't fault my experience and with be returning again for sure.

B. R.

Absolutely fantastic customer service. Recently purchased 23 bikes of various sizes for my place of work and have found that dealing with Moore Large has been an absolute pleasure from start to finish. The product range is fantastic, staff are knowledgeable, professional and friendly and the order was turned around well within 24hrs. Will 100% be using MooreLarge for future purchases.

L. E.

Bike arrived from catalogue with broken part. Emailed customer service. Joe responded quickly and efficiently, and replacement part arrived within approximately 3 days. Cannot fault service. Excellent. Well done Joe and Moore Large

J. S.

Great team (Darren & Estelle - you know who you are) Sorted me right out with a crank retainer bolt, when they didn't have to and the the bike shop couldn't. Great work you're both a credit to the company, I'll be rolling this weekend thanks to you :-)

R. R.

Had a problem with a faulty onguard lock contacted Darren Hardy at Moore Large who arranged to have a new one sent out that was delivered next day, very helpful and polite, superb customer service many thanks.

P. M.

Shocking customer service - never respond to emails and then tell you to go to a local bike shop for a part they have in stock - if I knew that I would have gone to the bike shop straight away and not been messed around by then - zero stars - poor and shocking - since posting this - the company dealt with my complaint and it has now been resolved so a happy customer again

Been a long term Customer for over 10 Years. Always provided a Great Service for My Business DT CYCLES. Highly Recommended.

T. B.

Very helpful aftercare given bike was purchased (new) from a supplier. (Reviewing for my elderly neighbour)

p. j.

Always been excellent with me, and I am glad to be an ongoing customer with MooreLarge. A most trusted supplier for my business.

S. F.

Great company to do business with!

D. m.

Very good service, I rang the company as I had a minor problem with my charger, a new charger was sent out immediately!!! Fantastic as it was in there busy period!!! David.