Reviews of Biketrax. (Bicycle Store) in Edinburgh (Edinburgh).
Biketrax
2 Fountainbridge, Edinburgh EH3 9QB, United Kingdom
Description
Information of Biketrax, Bicycle store in Edinburgh (Edinburgh)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Biketrax
Sunday
10am–5pm
Monday
9am–6:30pm
Tuesday
9am–6:30pm
Wednesday
9am–6:30pm
Thursday
9am–6:30pm
Friday
9am–6pm
Saturday
9:30am–5:30pm
Reviews of Biketrax
h. n.After 4 years ( because of health problems and covid ) we could finally use
the rented bikes for a perfect sight seeing tour through Edinburgh. The bikes which Luke had reserved for us where off excellent quality !!!! Because off the bikes the sight seeing became one unforgettable high lights of our stay
in Scotland
S. C.Knowledgeable and generous with their time to sort out your biking needs. Top of the range gear.
C. W.Brilliant bike shop, friendly staff. Swift repairs and great communication. Highly recommend.
M. D.The most helpful and friendly bike shop I've encountered in a long time .
F. A.All about genuine advice and help rather than a sale! Will take all the time to talk to you about your issue without trying to force products on you and were overall extremely helpful and professional!
D. N.Without hesitation the best bike shop in Edinburgh. Friendly and laid back staff, ask anything they will help!
D. M.Great bike shop, with friendly,helpful staff got me out of trouble a few times 😀 👍
T. M.Rented a bike for the weekend and was brand new, had all accessories included. Easy and hassle free + best price in edinburgh
D. S.The friendly, thoughtful man at Biketrax set me up for a fantastic and leisurely one-day ride from Falkirk back to Edinburgh. The train station is an easy ten minute ride away.
C. G.Rented a bike for Ironman Edinburgh. The bike was excellent and the service outstanding. Highly recommended.
B. D.Really helpful and knowledgeable staff, couldn't have been more accommodating! Would absolutely use these guys again!
K. B.If you are embarking on the NC500, Luke and Max and crew at Bike Trax are your guys to get setup. Our group purchased a bike, got one assembled/disassembled, and called on them for some short-term storage and they were super nice, helpful and professional. The store is beautiful with everything you night need and the crew are passionate and knowledgable. I picked up a sweet new book of gravel trails across UK that one of their buddies, Markus Stitz, wrote too. Highly recommend this independent shop!
C. M.Had a couple visits to this local store. The staff is friendly, very honest and great advice from experienced riders!
B. R.Brilliant shop with excellent service. Would definitely recommend for anything MTB related!
T. M.Friendly service, well maintained bikes for great rates. What's not to like?
G. P.Staff is happy to order items they don't stock and they will be honest about products, especially by telling you by what they would by if they were shopping for the same item.
F. S.Edinburgh's best bike shop!
A. M.Very helpful I have used this shop many times and they do the job fast and properly. they will always put your priorities first
A. G.Spoke to Luke and couldn't have been more helpful. Would recommend these guys. I will definitely be back.
M. S.Good maintained bikes and really friendly staff, what else could you ask for?
n. m.Fitted in on short notice to true wheel. Conscientious about safety, efficient and competitively priced. Recommend.
R. D.excellent customer service in here, Connor was pleasure to deal with - quick, efficient and friendly
J. D.Given there are some very poor and very expensive options in the area, I strongly recommend you go to these guys for your cycling needs. They fixed my tourer perfectly. Good comms and knowledge too. Thank you!
G. C.Rented a bike for the day (£17 for 1st day), very friendly and helpful, with good advice on cycle routes
I. P.One of the best shop in Edinburgh, the guys are very professional...absolutely 5stars
M. C.Awesome service, rentals easy to book and trouble free!
A. K.Excellent service by the lads at Biketrax and super quick turnaround!
S. O. T. A.Excellent shop......extremely friendly, knowledgeable and helpful staff.
Helped me with an emergency repair on the spot...Highly recommended.
H. H.Lovely members of staff. Really knowledgable and upfront about any costs. Would highly recommend
J. M.Lovely staff, lovely shop, the one i would always go to in Edinburgh
G. G.Recommended, very friendly, helpful and knowledgeable staff.
N. S.Solution to my bike problem quickly and expertly resolved.
S. N.Very quick and easy bike hire for the weekend.
A. C.Superb service with a smile from Luke and the team at Biketrax - as well as great hire bikes, well maintained and reliable, inspiring confidence in our Woodland Wheels riders. It's a joy to work with you guys!
T. Z.They are out of their way helpful and offer great service 👍.
J. G.Hassle-free rental for a good price and very good service!
J. S.First class service & advice for Bromptons
B. B.The best ever bikes on the city
M. T.Fantastic shop and a super friendly owner
P.Great costumer service!
P. K.It good
O. A. L.Friendly, efficient, and helpful
H.Incredibly helpful, wonderful people
S. S.Fantastic customer service.
T. S. F.made a last minute reservation with these guys to hire an ebike. The bike was really good and clearly well maintained, and staff were very helpful. Their location is good being near the bus stop and few minutes walk from Haymarket. also the NCR75 passes right by. Wouldn't have a problem hiring from these guys again
P. S.very nice staff
C. D.(Translated) We did a 4 day pannier bike tour of Scotland leaving from Edinburgh going to Falkirk, Dunfermline, Kirkcaldy and back to Edinburgh. This shop was next to the canal where our trip started and we rented the bikes there. The bikes are great quality and set up very well, shifting works like a charm and doesn't make any noise. The attention of the saleswoman was fabulous: she was kind and very sweet with us, she lent us some things that we needed and everything was perfect. We will repeat on this site without thinking.
(Original)
Hicimos un viaje en bicicleta con alforjas de 4 días por Escocia saliendo de Edimburgo y yendo a Falkirk, Dunfermline, Kirkcaldy y vuelta a Edimburgo. Esta tienda estaba al lado del canal donde empezaba nuestro viaje y alquilamos las bicicletas allí. Las bicicletas son de gran calidad y están muy bien ajustadas, los cambios funcionan como la seda y no hace ningún ruido. La atención de la dependienta fue fabulosa: Fue amable y muy dulce con nosotros, nos prestó algunas cosas que nos hacían falta y todo fue perfecto. Repetiremos en este sitio sin pensarlo.
A. S.(Translated) The shop is full of enthusiasts and professionals, so the service is guaranteed!
Here you can find many city and touring bikes, but also a wide choice of road bikes and gravel bikes. Mountain bikes have a completely dedicated sector. It is one of the few shops in the city that guarantees a rental service in the city!
The mechanics have the Cytech Level 2 qualification, so a good guarantee. In addition, a vast assortment of clothing and accessories of all kinds.
(Original)
Il negozio è pieno di appassionati e professionisti, quindi il servizio è garantito!
Qui puoi trovare moltissime biciclette da città e Touring, ma anche una vasta scelta di road bike e gravel bike. Le mountain bike hanno un settore tutto dedicato. È uno dei pochi negozi in città che garantisce un'servizio di noleggio in città!
I meccanici hanno la qualifica Cytech Level 2, quindi una buona garanzia. Oltre ciò vasto assortimento di abbigliamento e accessori di ogni tipo.
d. d.(Translated) I recommend it to rent bikes and enjoy a day riding paths from the center of Edinburgh to Portobelo beach, Leith, Dean... The bikes are quite good. All perfect
(Original)
Lo recomiendo para alquilar bicicletas y disfrutar de un día recorriendo sendas desde el centro de Edimburgo hasta la playa de Portobelo, Leith, Dean.... Las bicicletas están bastante bien. Todo perfecto
B. B.Das Team war sehr!nett, die Fahrräder waren super und haben unsere Radtouren verschönert.
(Translated)
The team was very nice, the bikes were great and enhanced our bike tours.
S. F.
J. G.
P. L.
F. M.
T. B.
B. T.These guys are fantastic, especially Luke. Great customer service and great bikes. I was in Edinburgh just for the weekend and wanted a reasonable bike to explore. They have more bike options and sizes than on the website, so contact them. The Saracen Levarg gravel bike was perfect for cruising along canal towpaths, cobbled streets or dirt tracks. So much fun. And if you decide to buy a bike, they'll take 2 days hire off the price. The shop is right at the end of the Union Canal - which leads to Falkirk Wheel (50km/34 mi) a great flat traffic-free ride.
K.
A. G.
S. B.
S. M.
K. G.
C. F.The gentlemen in this shop really know their stuff when it comes to bikes.
It's incredibly handy, there's a pump (with a pressure gauge) locked to the shop, schoo even while closed you can still stop by & pump your tires up. If you have a puncture I guess it would be really handy if you've not got too far to go either.
I was having some difficulty, never bought a bike in my life before and I'm well into adulthood. I'd had to order a partially assembled bike online as shops were currently closed. This shop has re opened, however, you must wait outside to be invited in, the social distancing must be adhered to in order for ther shop to remain open.
I went to pump my tyres up as I noticed the pump available outside, while passing when the shop was closed. The shop was open as I took my bike along, the workman from the shop was really helpful. I thought it would be so straight forward. Embarrassingly I don't think I would have figured it out if he hadn't come to the rescue.
He was ever so kind and genuinely helpful. He noticed I'd assembled my front forks the wrong way around. He offered to fix it. It was free of charge, which I didn't really feel right about. It actually made a difference to the front suspension, much more effective.
He said it's a common error people often make when ordering a bike online, so I didn't feel so foolish. Id certainly return to this shop for any queries I have. Im no expert in cycling. Only bought the bike, to make it possible to get exercise and still stick to social distancing guidelines.
If you ever have any problems this is ther place to go, I'm confident they'll exceed any expectations, if you have any. Despite not actually entering the store, my experience was pleasurable, stress free. I felt reassured that someone who knew about bike's saw my assembly attempt, so I know it's safe to go. He didn't have to tell me my front forks were on backwards, he also didn't have to proceed by fixing it free of charge in a matter of minutes! I explained I felt a little cheeky posting nothing, his response was "I'd rather have you cycling a safe bike, it doesn't take loung when you've done it numerous times".
I felt the guy was genuine, not "in it for the money" and my safety was first. I'll certainly be making that my prime location for any bike problems, which may (hopefully not though) arise in the future.
Thank you so much for your help guys. Stay safe!
L. O.Biketrax are awesome! They were a complete heaven send and helped repair my bike puncture, even though it was 5 minutes to closing time, they stayed to do this.
J. H.Such a helpful shop. I came up for a week to stay with family and was looking to rent a road bike and get out of the city. Biketrax set me up with a gorgeous Cinelli Palio and were nothing but excellent throughout the whole process. Big recommend!
F. V. V.Highly recommended! These guys are great. They spend as long as you need to discuss whatever you have in mind about bikes. All are very passionate about bikes and will be able to give an informed opinion. My husband and I ended up buying them bikes, and we never felt they were just trying to sell something. We got to try different models and took as long as needed to see what suited us best!
T. H.Really super personal service from Luke and his crew at Biketrax Cycle Shop - Edinburgh which was certainly lacking in some of the larger (Branded) bike shops in town! They even let me go out on a 34 mile ride on a demo Cinelli bike 🚲!
They fitted and measured me up perfectly for my new bike which rides beautifully.
No issue was too small which was really comforting given my previous bike had just been stolen!
Top Marks for Biketrax ! 🙏😃😃
i. b.I rented a Genesis Tour De Fer touring bike for a 5-day trip from Edinburgh to Aberdeen. I had booked it well in advance, and the bike was ready for me the day I got to Biketrax, equipped with the panniers and repair kit which I also rented. The online booking system is surprisingly advanced for a bike shop, and follows your initial order with confirmation e-mails, a legal rental contract, proof of return after you have returned the bike etc. All worked smoothly. The Genesis bike was ideal for touring, a heavy-duty vehicle that carried the big load (including my tent and sleeping bag) effortlessly. Gearing and breaking was meticulous, I never had mechanical issues, and the tubes didn't loose one gram of air throughout the journey. Two minor points for improvement: (1) The left and right panniers were taken from different sets so that they differed in size and shape. Not ideal, though in practice the bike still felt well-balanced. (2) It would have been better to include a pump in the repair kit. How would you repair a tire without a pump?
T. A.As a commuter and long distance triathlon cyclists for over 30 years I’ve purchased a number of bikes and wanted to make that final leap to invest in a top grade bespoke road bike. I researched and contacted over 5 bike shops and Biketrax came tops. Most friendly, patient, accommodating and true experts in their field. I’ve never had so much attention given to me as well as the bike. If you want something to fit you, go to them.
S. T.Amazing bikes, amazing service. Honestly, renting something can be quite tricky. You are either worried you will get a good product but really fussy customer service and worry all the way through about possible hidden charges or get a terrible product (as happened in other places) that barely gets you where you're supposed to. This place is truly great, easy booking, lovely staff and amazing bikes. Everyone was so impressed that we rented those bikes and there was absolutely no pressure not problems after returning them . Highly recommend it!
B.My bike gears stopped working near the shop so I stopped at Biketrax to ask for assistance/advice. A helpful guy from the shop had a look at the bike immediately and spent some time changing the settings on the gears and recommend some permanent repairs. He didn't charge for helping out, which was greatly appreciated and I'll be going back soon to have the full repairs carried out.
B. S.What a great bunch.
I had the pleasure of meeting three of the employees at Biketrax today. All three of them were knowledgeable and passionate about cycling.
Good thing to note is that they noticed a problem with my rear wheel that if left unchecked could have been extremely dangerous.
Very friendly, very helpful and they have my loyalty from this point. Great shop.
G. W.Been meaning to leave a review for way too long. These guys are really great. Great place, great staff, great service. I moved out of the city, and still would rather travel in than go elsewhere. Had a crash? They’ll get you going again. Wanna start your own build? They’re more than happy to help, be it chat ideas, order in parts, or fix mishaps. I’ve never felt obligated to buy, never been made to feel stupid, never been or felt ripped off - never had any issues here. You guys are great, keep it up!
K. K.I put my bike into Biketrax the other day to have the brakes looked at - they bled both brakes and replaced the pads, and now they work like a dream! The guys were all really friendly and helpful, especially Jim the mechanic who took the time to give me some advice about another issue on the bike. Price was very reasonable too! Really chuffed with the whole experience, would highly recommend the shop and will be back :)
S. C.Excellent service in store today. I had trouble getting my current tyres set up tubeless but these guys saved the day. Sorted me out with new tyres and set them all up. Thanks again!
I. J.Knowledgeable, friendly staff who helped me out with a mechanical issue while we were bike touring around Edinburgh and Glasgow. Excellent looking shop with a strangely beautiful toilet!
A. G.Fantastic. Staff were really friendly, helpful and efficient and the bike I hired was in perfect condition. Would definitely use them again.
C. S.Ben fixed up my bike in no time today!! All the other guys in the shop were super friendly, I won't go anywhere else for my bike maintenance now.
C. M.Awesome service from everyone here! Would definitely recommend them!
I rented a bike to compete in a triathlon on New Year’s Day. The bike they provided was exactly what I needed. It was great fun to ride, easy to operate and it was sitting ready for me to collect when I arrived to pick it up.
I appreciated the courtesy call to advise of the new years opening hours, and also for letting me pick up the bike the afternoon before and drop it off the morning after the event.
Faultless experience, thanks everyone
k. r.I rent a touring bike here, great experience. Guys there are very nice, and the process are quick and clear. THX.
a. (.Tried a few bikeshops for repairs of my gravel and MTB bike. Biketrax is by far my favourite choice. Great service, fair prices, short waiting time and the staff is very friendly. Highly recommend!
N. J.An A-Star stellar service from all the guys at Biketrax. Friendly, welcoming and nothing is too much bother. Great value from an independent bike store moreso when the bike industry is seeing shortages of components and parts as well as frames like never before. The hire scheme is brilliant if you want to try something out with the cost coming off any future purchase. Plus they've got coffee to serve from the hatch. Great bikes, brilliant service and coffee. What more could you want??!
m. c.This is a small, independent bike shop with a slant towards mountain-biking. They hire out bikes for 24 hour periods. I found them helpful and informative when I came here to buy a new inner tube for my bike. There's an informality about the place which I liked. Nobody actually said 'dude', but I think I heard a couple of 'bro's in there. I would trust them to sell me the right product more than I would trust other outlets.
R. S.I've been using these guys for the last few years, it's the best bike shop in town, any town! Genuinely helpful, professional and enthusiastic staff who go out of their way to help you. I stopped off on my commute to work today for example and Luke replaced a leaky valve core in about 2 minutes. Can't recommend them enough!
M. D.Great service. Very friendly and encouraging staff. No hardman stuff. Just helpful attitude and good chat. Oh - bike running lovely too! Highly recommended.
C. H.Luke is the man. Rented a bike here for a 3 day bike tour. Friendly, helpful shop, very chill and fair approach to doing business, a very nice place to get set for an adventure.
A.Great shop with a really great team of staff! I damaged my PF30 converter when installing it and they managed to save it for me by tapping out the threads. Amazing for £10! Finished the install of my new Crank and Chain ring and I couldn't be happier!
Cheers lads!
S. R.Great team, all Cytech qualified with awesome brands and a good ethos... Highly recommended
N.Awesome group of people who have taken good care of my bike. They've always been really clear with what the bike needs and always fix the bike really quickly even during busy times for them. My second hand bike feels pretty much brand new after taking it in for a service here.
S. H.If I could give more than 5 stars I would. I’m an avid cyclist who enjoys getting out on a good bike when in new places. Renting a bike can be a random experience. I booked a gravel bike online and my expectations were exceeded. Very friendly staff and they accommodated me very well. The bike came well equipped with some spare tubes and tools. I put 100 miles on the rental in 3 days and did some rough terrain (Pentland Hills) and city trails. Bike rode like a dream. Second best to your own bike. I would rent from biketrax again and again. Great shop. Great staff. Great bikes.
R. S.Dropped in to see if I could get a longstanding issue resolved on my hardtail MTB. My bike was booked in for the next day and I was given a range of options for addressing the problem and a phone call to discuss.
Super friendly. Very knowledgeable. Highly recommended.
S. H.This review is long overdue as I actually bought my bike from Biketrax in 2017 and never got round to writing anything. Shame on me as the staff were endlessly patient, encouraging me to try load of bikes, with no hard sell.
Having been into Biketrax again today, I've been reminded just how excellent the service always is. The staff are generous with their knowledge, reliable, warm, friendly and always seem willing to go above and beyond what I would expect (my brake pads weren't in stock and the owner was willing to give me the ones from his own bike!).
All in all, I'm delighted I got my bike from these guys. I feel welcome to pop in any time for advice and help.
K. A.Great shop. Super helpful guys that work there. Bought some cleats there, came back the next day and they helped fit it to my new shoes and gave really helpful cycling tips. Also took their smart trainer for a spin while I was there, got me considering it for some indoor training with my bike.
S. T. E.Excellent quality service and reasonable prices. Staff is always really helpful, very friendly and knowledgeable. Always very professional and efficient! I have rented bikes from them several times and they were always in excellent, like new condition. I was also impressed by how much my own bike improved after getting it serviced at Biketrax. Recently, I walked into the shop looking for emergency equipment (badly planned evening ride with no lights on the bike!), I can't thank the staff enough for their help.
L. B.Super helpful - didn't have what I was looking for in stock but went through the options and ordered in to arrive in next few days. Would recommend this place 👌
S. C. A.Whenever I have a question regarding bikes, I always ask them as they are really competent and caring. They never failed me 🌞! I am a tourist guide and I always recommend them to my customers, for hiring, buying or fixing: they always do a fabulous job and make my customers happy🥳! I appreciate a lot how they adapted the business to the pandemic, to make it safe for everyone. Thanks guys, keep up the amazing work!
A. N.This is the best bike shop in town! The staff are always helpful, professional and service your bike impeccably. Also, they make sure their staff and the customers are safe: everyone wears a face-covering, they keep the 2 metre distance and hand gel is available to use. Highly recommended!
S. “.Simply excellent. Great customer service. It's a relief to deal with professionals who actually assess what your bike needs and repair it looking after your safet. Thanks
B. G.Came here looking for a gravel bike, wanting something special enough to be a major birthday present (to me!) and nice enough to inspire me to ride. Very friendly staff took time to understand my needs, and offered me a range of bikes to try. Returned the next day to test ride 3, one of which belonged to the shop owner - very trusting. All 3 bikes were tempting, all excellent at their different price points, and not a million miles off internet prices. The staff totally understood that this was a heart as well as head choice and gave me lots of their time even though they were juggling a lot of other customers.
I am 100% happy with my choice; 3 weeks on I have ridden almost every day which is a major change. Biketrax lent me SPD pedals as the ones I wanted were out of stock; these are from the rental operation - so note this, you can rent a bike and they'll put on the pedals you need. Good range of kit in the shop and they are more than happy to discuss what you need, to the extent that I was downsold on pedals.
I'm delighted to have found such a good local bike shop with such friendly and enthusiastic staff, and will be back. Heartily recommended.
A. M.Can't say enough good things about this shop. Very attentive and make every effort to make your bike purchasing or hiring experience a great one.
I was in Edinburgh for a long business trip and they were able to accommodate me with some great bikes.
N. L.Biketrax is a wonderful shop - the employees are friendly, knowledgeable, and always up for banter.
The service the repair team provides is fantastic and quick - while my bike was in under warranty with them, they rented me a significantly nicer bike to keep me going on the trails.
Very happy to have found this shop and will continue to frequent their premise in the future!
G. M.Super fast service, awesome bike and great team :-)
R. S.Luke and the rest of the staff were incredibly helpful. We were a large group from the U.S. cycling through Scotland and they were quick to answer our many questions before we hired the bikes. Additionally they gave us rental discounts and extras like bicycle tubes that we would only pay for if we used them; they were also very accommodating of our weird return schedules. Arraigning everything over email worked great and everything was completely as expected.
I would highly recommend hiring bikes from Biketrax!
G. R.I really like this bike shop. Helpful and knowledgeable staff. We have bought our last four bikes there and used the workshop so can speak from experience. It also does bike hire in the summer months. They supply quality brands of bike such as Genesis, Ridgeback and Saracen.
G. B.Can't recommend this place enough. The staff are amazing and always go above and beyond to make sure your bike is just right for you. They are also happy talking through the pros and cons of different options and take the time to explain everything to the level of detail you ask for.
Added plus: none of them have ever been remotely patronising or explained anything to me in a condescending manner (which does unfortunately happen fairly often when you're a woman in a bike shop). Great shop, great kit and amazing service.
M. J.I'd been in to browse and felt the shop inspired confidence, with a nice range of bikes for sale, including Bromptons and steel Genesis models, and have been back several times for help with the used bike that I'm building up. I've found the mechanics totally helpful and knowledgeable, with no inclination to urge me towards drastic changes on the bike (even when I wasn't sure what the solution might be).
There are certain areas of maintenance where I lack expertise or the necessary tools, and Biketrax has been such a valuable source at these moments. I'll definitely be back next time, even though this isn't my most local bike shop, because I've found them very trustworthy here.
M. M. C.Absolutely impressed. Brought my cheap bike to change the brakes and have a "quick check to see that everything was in order" and very honestly, knowing that they were losing a sale, they told me it wasn't worth it. Full repair would've been more than the actual bike itself and changing the brakes wouldn't really fix the bike's problems.
I will definitely go there to get my next bike 🚲! Thanks!
G. L.We rented bikes from this shop for a week-long tour of the Borders. I can’t say enough about the guys who helped us. They were friendly, kind, and great bike mechanics who took much time to ensure that we were well-fitted to our bikes.
After I rode my bike into a canal (long story involving cobblestones), they kindly offered a cup of earl gray tea, dry shirt, and a towel. I would give them 10 stars if I could.
A. K.The team were all really friendly and non-patronising to a biking newbie like me. They comprehensively serviced my bike so it feels like new again and offered new components that have improved my ride. I'll definitely be going back in the future.
s. t.After working in bike shops for years and seeing all different ways in which they are managed. This bike shop had the correct idea, why not have a coffee if your waiting for your puncture repair, friendly welcoming staff, great to see a independent shop getting it right.
P. S.I bought a bespoke Brompton bike from biketrax about 5 or 6 years ago. They also service the thing for me.
The service they offer is highly professional and courteous.
The only problem I have is that being away off up lothian road, they can be hard to get to and I have managed to get lost on my way to them
Very good service, though
T. W.The guys at Biketrax we’re amazingly helpful and easy to work with. I rented a Yeti SB 130 that was top notch. They swapped the brake levers to match what I ride in the states. Couldn’t ask for better service or a better quality rental! Super friendly people that really cared about my trip around Scotland! Come to Oregon boys and I’ll show you around!
A. C.After being at my usual bike shop for dodgy gear changes (who I bought my bike from 3 years ago) and being told that i had ro book it in even to even have it assessed 4 days from now, I passed Bike Trax on my way home after taking a wrong turn. So, popped, was greeted with nice customer service. The mechanic had a wee look, and tweaked the adjusted, and I was on my way within 5min. They didn't even charge me! So after this great 1st experience, I'll be back the next time I need a service or repair on my bike!
O. Y.Had to leave another review from my other gmail account and at this rate I'll have to start creating new accounts, because the service is just so great, had a flat on my front tire a few hours ago, came in, they couldn't be more helpful to get me on with my day and help me out with my breaks and make suggestions Shaz and Luke were amazing! Even thought me a couple of things about taking care/fixing bikes. Great talk and great service!
M. E. R.Biketrax saved the day when a bike we had rented from elsewhere (another establishment near Holyrood that shall not be namedto their credit they offered a full refund) fell apart just at the beginning of the canal. They helped us diagnose the problem with the other rental, and sent us on our way with a much higher quality bike at a much better price. Really excellent experience all around!
A.I had an excellent experience renting. The staff was friendly and the bike was good.
J. A.A huge thank you to the staff at Biketrax for coming to our rescue after my daughter's bike wheel was punctured with glass this morning. They fixed the wheel and tuned up the bike, saving us from a long walk home. And as I'd forgotten my wallet I was able to pay via PayPal! They couldn't have been more helpful.
O. D.This is my local bike shop, have been coming for years and would not go anywhere else for my bike repairs. Lovely staff, great service with full honesty and transparency regarding repair costs. My bike is my only form of transport so this is really important!
Also get a hire bike to ride whilst mine is in the workshop which is a fab service!
A. B.We have bought 2 bikes here, and they've been good value and well set up.
Recently I bought an ex-hire bike, which was a pretty good deal. After a couple of days I had a flat tyre one morning, and was pretty sure it had been a slow-puncture when I got the bike. I took it in and they replaced the inner tube without any fuss.
B. C.If I visit Edimburgo again I'll rent a bike with Biketrax. Everything has gone ok
S. T.Hired a bike from here for the day - super helpful service, great bike, reasonably priced. Thanks!
O. Y.there is a reason why this place is so highly rated, I went in looking for a replacement tube, bought a levers as well, came back later because the bolt was stripped, they helped me get off the bolt and gave me tips on how to do everything easier. Great chat, great guys, really laid back and professional, actually looking forward to the next time my bike breaks down.
R. M.What a fantastic bike store.
There customer service is also fantastic nice to shop bikes with staff who are knowledgeable helpful and show great care.
Rented a bike with Biketrax for a few days.
Bike was ace and the rental price seemed fair for the bike we hired.
Thank you Biketrax for you excellent products and rentals. 👍
r. 2. m.Friendliest bike mechanics I’ve encountered…do a good job too!
T. B.Just bought a Merida Ride lite 88 via cyclescheme (both of which I can also recommend).
The shop was friendly, ordered the bike in promptly, assembled it well, and has a nice, well-curated selection of accessories.
The mechanics are helpful. First day I got the bike home the front tire went flat overnight - took it in the next day and they pulled the tube, replaced it free of charge.
I recommend this local shop.
K. b.Really really nice genuine and friendly people me and my girl friend went in looking for 2 bikes and they were so helpful. They gave us grate advice on the bikes that we should be using to sute the cycling that we are going to do as we are beginners at this lol.
Z. H.Great place such helpful and friendly staff. I was beginning to struggle putting the bike and the stand. Within a minute I was kindly helped.
This is a place they go above and beyond . Definitely recommend 👌 👍 👏 😀
A. O.In my experience Biketrax is the best Cycle retailer & workshop in Edinburgh. I would check them out when buying a bike or bike related stuff, and trust them for all repairs & servicing.
J. S.Still a great bike shop. Had problems with front derailleur went in and Greg (mechanic) sorted it in minutes. Tightened up brakes while he was at it too. Theyve also just got some nice Ridleys in.
O. A.Really helpful team and top quality bikes for hire.
K. F.Luke at Biketeax helped to purchase a bike from another dealer in Yorkshire and get it sent up in these covid times. This is real customer service at it's best. Thanks to all at Biketrax. Ken ferguson
A. F.Had a puncture on one tire. They recommended to change the whole tire instead of doing a repair. Adding some unsolicited repairs (like replacing the break wire on the crossbar), the bill amounted to £80.
Note I paid £100 for the whole bike (second hand).
I may add that tire valve broke two months after I bought the new tire. Thus you don't get extra quality for the extra price.
In conclusion it was expensive and wouldn't recommend it.
H. C.Staff really friendly and helpful. Great customer experience thankyou!
M. R.Bought my new Ridgeback Advance 1W from Biketrax a few days ago and the service they provide is above and beyond. Very friendly and knowledgeable, talking me through all the questions I had with the bike. One happy happy here.
J. H.Friendly helpful and efficient. Hired a road bike for some training g during my stay in Edinburgh. As expected not as good a spec as my own bike but suited the purpose. And gears brakes tyres all well maintained and pump spare tubes and muktitool all there. Thanks Biketrax
D. A.Fabulous - really helpful staff managed to fit me in for an emergency fix on a Brompton. Ended up doing a service. The bike was embarassingly clean when I picked it up and today has been purring along like new. Highly recommended
Á. G.I rented 5 bicycles with them and they were perfect for our 4 days trip. Everything in the bicycle worked perfectly, including the changing gear, and the staff is extremely helpful and nice. Well done guys
H. M.The guys helped me out with a renting me a fun gravel bike for the day. Friendly knowledgeable staff. If you want to rent a quality bike in Edinburgh have a chat with these guys.
E. N.Bike always feels brand new after a touch from biketrax
I.Really helpful with small problem on a bike that wasn't bought there. Great advice and no charge. Will definitely use for servicing... thanks
M. M.Very helpful man repaired my gear cable, for free. Amazing service. Lovely staff. Will definitely use them next time I need a bike shop.
R. R. (.Hired a Saracen Levarg for the day and it was great on the Pentland Hills trails. Luke was welcoming and helped me find a fun way to get there through the Water of Lieth way. The bike was spotless and in perfect mechanical condition when I got it. I had a great time and definitely would hire again when I am in town.
J. O.Having never been in this shop (found it by searching for Brookes saddle suppliers) was suprised by the size of the place for a LBS. Youll be hard pushed not to find what your looking for.
Friendly staff who were able to assist with my Brookes saddle enquiry. Left the shop with a trial saddle to have a go of. All being well, I'll be back to buy.
S. R.Will was approachable, easy to talk to, professional and friendly. Put my bike in to get serviced and repaired through a recommendation from a friend. Cheers
C. R.Went to Biketrax for a service for my Brompton, they were really friendly and professional. Jim took time explaining the common wear and tear issues with Bromptons. I appreciate the great service and that he got to bottom of what was causing the occasional odd rattling noise was and fixed it up.
Definitely recommend these guys and will come back for future services.
A. E.Rented gravel bikes from here and it was definitely the best bike rental experience I've ever had. Really quality bikes, really quality chat :)
M. N.Intent Bike Hire a carbon road bike. Outcome: success. Biketrax was extremely helpful, professional and knowledgeable. Pricing fair, service outstanding. Highly Recommend!!!!
C. S.Hired four bikes and went along pretty Union Canal up to Broxburn and back. Staff really helpful, paperwork processed efficiently, bikes were good. Highly recommended shop.
M. N. A.We weren’t sure about hiring a bike and then we went inside Biketrax and the guy couldn’t be more professional and kind to us. We are 100% satisfied with the service. We rented a bike with child chair. Thank you!!!
J. R.Cheerful, knowledgeable and helpful. I have an old Moulton and the mechanic knew what accessories were possible and how to get them. I was impressed.
A. C.Super friendly staff, flexible and helpful! Bike was also spot on as well as the extra helmets offered! Will be returning here for sure for anything bike related. Thank you!
K. G.I am very impressed by the warm friendly atmosphere when you first walk in.they are very helpful and answer any questions.i recently to a bike there to get a brake squeal sorted and found out the bike was faulty.thanx to them my money was returned.i highly recommend biketrax for all your questions about bikes
P. S.Wanted to rent a bike for a day. They set me up quickly, explained the terms with no hassle, and got me on my way in no time. An easy walk from EICC hotels so convenient for meeting attendees.
P. J.Hired road bike from here, staff was extremely friendly and helpful. He spent a lot of time answering my questions as I'm looking to buy a bike shortly.
A. E.Friendly and efficient service - would recommend
F. M.Biketrax team are very professional and gave me great attention, even giving me hints on where to cycle in the Pentland Hills and around Edinburg. The Gravel bike Genesis was of high standard and in perfect conditions for expert use. I loved cycling in and around your beautiful city. All the best and success!
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