Reviews of Specialized Leicester. (Bicycle Store) in Leicester (Leicestershire).

Specialized Leicester

404 Reviews

231 Comments

Bicycle store

Bicycle Shop

Everards Meadows, Cooper Wy, Leicester LE19 2AN

Description

Information of Specialized Leicester, Bicycle store in Leicester (Leicestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Specialized Leicester

Reviews of Specialized Leicester

I. M.

Rutland Cycling kindly kept hold of my wife's new bike so that I could surprise her on her birthday and she was bowled over! Joe did a brilliant job in making the necessary adjustments and talking her through the bike and the Everards Meadow site was superb for a test ride. Cannot recommend this store, its staff and its location enough :)

D. M. E. M.

Once in a while, you come across a company which goes over and beyond for people. I say people because I’m not even a customer. I’m a disabled cyclist with a hybrid bike which attaches to a wheelchair. I took my e-bike into Community Bikes for a new tire. Upon picking it up, I found that my bike had stopped working. The owner washed his hands of it, saying he had only disconnected and reconnected one cable. I took the bike into Rutland Cycling, and despite not seeing one of these bikes before (only one place in the UK supplies and fixes them), a gentleman called Mark took his time diagnosing and fixing the problem for FREE! Today is Purple Tuesday, and as one of the ambassadors, my role is to encourage businesses to offer better support to disabled people. Rutland Cycling is a shining example of offering exemplary services to disabled people. I wish more businesses would follow their example. Well done Rutland Cycling!

A. M.

Brought a bike back in Sept and the service was brilliant couldn't of ask for more. Bike rides like a dream. Just took it back for its first service and again couldn't fault the service, very helpful. Richard Gamble was big help and made sure I had the right bike for me.

D. L.

Superb service from Stef and the team. My son is really happy with his new Frog Bike

R. D.

I was so close to giving a 5 star plus review... Experienced a rear wheel puncture on my road bike on way to work at 5am yesterday. Worried about my 10 mile ride home after work at 6pm I called Rutland Cycling - the closest bike store.. Was warm welcomed on the call and put at ease in having it repaired whilst I wait..On arrival.. Again warm welcomed by Mark and having my bike taken away and returned not long after. I was provided what was sound advice on varying tyres suitable for comfort and less of a bumpy ride.What a great store and staff .. Rushed back to work thinking why am I feeling an intermittent bump on every rear wheel revolution? Must be this road... Nope it contined.. Hang on did my gears just slip? The faster I rode the bumpier it got.. What's happened here? Was the sound advice to a comfier tyre made to mask the bump that was known I would feel? Unfortunately I will take the bike to Evans or my local bike peddler to find out what's happened here. I thank you for repairing the bike so I could ride 10 miles home albeit uncomfortably (1 star) and the other 2 stars for how I was treated and provided great customer service but ultimately the the job in hand/ workmanship I cannot give. Gutted really.. Gutted even for having to submit this review.

S. C.

The staff at the Rutland Everard store are simply brilliant. I entered the store as an extremely nervous 60yr old female cyclist, looking to buy an electric bike. I had a list of requirements, a step through with easy gears and something that would help me to ride with my super fit husband. Within minutes I was off on a test ride onto the Great Central Way being guided through the Scott bike set up. Really knowledgeable people who genuinely want you to enjoy riding. I've now had the bike for just over a month and I've been on numerous bike rides and just love it. I've been back to the store a couple of times and every time the service has been great. Thank you again to all at the Everard store. Sheila

K. B.

On a cycling trip at Everard's Meadow, we really appreciated Will's customer service at Rutland Cycling. Will quickly replaced the inner tube of my son's bike on the off chance when we dropped in. It was great to get fast, friendly efficient service which was great value for money and saved our afternoon!

L. C.

Tom and Callum are an absolute asset to the team down at fosse meadows, not only are they knowledgeable, helpful and friendly but it was close to closing time and they helped us out as we encountered issues with our cycles on a nice quiet evening ride out to the meadows. Incredible service guys keep that passion going! Certainly our saviours this evening.

A. M.

I've always been a fan of Rutland Cycles and used to travel 45 minutes to the Whitwell store for advice and purchases, but since the Leicester store opened now only travel for 10 minutes. The staff are fantastic, and I have received top rate help from the service mechanics Ciaran and Maddie, plus excellent sales advice, tips, and demonstrations from Clair, Dean, and 3 others who's names escape me for the moment, including a demonstration of how to use a simple thing like a small pump as I was having difficulty getting mine to lock onto the tyre valve. In this instance Clair used a pump from the display to show me its benefits as well as working out how to alter the components of the pump to fit a Presta valve instead of a Shrader valve which involved her getting on her knees to attach the pump to a bike and letting me try the pump out, such dedication! On another occasion I wanted to know how to attach a rear light to my helmet, and an employee let me know the tips for doing this and what lights would be suitable. A big thank you to you all for being such an enthusiastic team! February 2021 UPDATE: They've done it again - beyond great service! Ciaran in particular gave me rapid advice on the phone and when I couldn't fix a bent jockey wheel cage, he sorted it out quickly. It's really worth getting to know this team at Leicester, they really look after you and it feels like a family rather than an anonymous attitude.

B. S.

I placed an order last wednesday and received my bike prompt on the friday, it came pre inspected and almost fully built, all that was required my end was to put the pedals on and turn the handle bars. However to my disappointment the derailer had got bent in delivery, no fault of rutland cycles but these things happen, i returned the bike the following day (saturday) where i was greeted by stefan Brooks. The guy couldnt do enough and tried to fix it first however it couldnt be fixed so they ordered me a replacement no questions asked, i picked the bike up today to find theyd thrown in a complementary drinks bottle and holder and i couldnt be happier with my new bike, thanks to stefan and his team who turned a negative into a huge positive. Thanks again.

c. l.

Bought my specialised levo sl and couldn’t be happier with it, the sales team were brilliant! Provided me with honest & solid info on what would best suit me. Felt confident in there knowledge and service was exceptional start to finish. Would highly recommend buying a bike or cycling equipment from here!

J. C.

Extremely polite helpful knowledgeable and friendly. Shortened saddle post to make the bike rideable for my 11 year old. Fantastic service 👍👍 thanks to Alistair, Tom and Paige 🚴🚴

L. G.

So friendly, helpful and knowledgeable! Helped me sort my handlebars and gave me good advice. That sort of service means I'll buy more at your shop next time! Thanks guys - I'll be back!

C. W.

We bought a bike that developed a few issues (none of them the branches fault) within the 1st month, and the team have gone above and beyond to assist and sort out. Nothing has been too much trouble for them. Would very much recommend and I will be upgrading my bike with them later in the year.

S. W.

Popped in today for help with a leaking inner tube valve on my wife's bike. Could easily have sold me a new inner tube but, instead, they fixed it while we waited and wouldn't accept payment. Fantastic service with a smile!

C.

Amazing staff, really professional and so helpful. Sorted my bike so easily with a big smile and Ciaran or Kieran however you spell his name was so helpful and because of his service alone. Myself and my group of friends will continue to use this store again and again!! Fantastic!

R. P.

Nice to see the stock is gradually returning! Thanks Mark for a very informative chat, Definitely a gravel bike for me!!

B. B.

Cant fault the service and staff here. We bought an ebike for my mother, was over £2000. She had it a week and thought it was too heavy.. Rutland took it back no questions. Full refund... We've ordered a lighter model.... Top top service from Mark and Stephan.

M. A.

I visited Rutland Cycles at Fosse Park recently. I usually go to Evans for my cycling needs. I was looking to buy my first pair of cycling shoes with cleats. Richard, who served me was fantastic, extremely patient as I tried on a variety of shoes to get the right pair, explaining the nuances and subtleties of my first “clipped-in” shoes. He took the time to explain how to fit them, let me trial the new shoes on an in-door turbo and then even fitted the new pedals for me. Amazing! I’ll be needing a full service on my bike very soon and I won’t hesitate to take my bike along to Rutland Cycles.

C. M.

Great service and they went out of their way to save me money. Will definitely be going back.

K. R.

Having just picked up my new bike, I was attended to by a dashing young assistant called Mark. He was most helpful and is a credit to brand. I would recommend rutland cycles to anyone wishing to purchase a new bike and be dealt with in such a charming manner.

B. A.

Just wanted to say a massive thank you to Mark at Rutland cycles Meridian Fosse park. My carbon bike seat post screw had been over tightened and damaged. Mark knowing I needed my bike to get to work said no problem took it to the workshop and cut the bolt off and saved my seat post . Told me only needed a M8 bolt saved me money and got me to work cheers Mark top bloke will definitely use Rutland cycles at meridian again . Would off gave Mark more stars but only 5 on page 😆 🙏.

T. I.

Location easy to find with plenty of parking. Quick and really friendly staff! I came to get my kids bike fixed and was seen by Mark. He quickly fixed the problem! I would definitely recommend this cycle shop!

S. R.

First class service from helpful and friendly staff. Callum made me very welcome and showed much expertise in his store's products. Highly recommended.

i. m.

Great service, quick turn around. Dealt with Ciaran, he was very professional.

d. t.

We visited the new showroom at Rutland Cycles in Leicester which had a great range of mountain bikes from novice to professional. As complete novices we were given very independent and expert advice from their consultant “Dean”, he is a keen Mountain Biker himself and was extremely helpful pointing out the important points we need to consider, which led us to purchasing 2 mountain bikes. Overall a great experience, no hard sell of brands, a great team of people, would highly recommend a visit for anyone considering their biking options.

K. E.

Fantastic! The staff were friendly, helpful and informative. Definitely recommend this store 😊

K.

Absolutey brillant staff my neighbour helped me get my bike there to see what they could do with my brakes and went yesterday and fixed there in 30 minutes. I want to say a huge thank you to callum for doing that and i would highly recomend this place to anyone with a bike.

K. N.

Went to collect bike and helmet for my daughter. Good communication for click and collect. Also willing to look at my bike and good recommendations to upgrade components without feeling like they would be doing it for the sake of making money.

J. L.

Took 2 older Kalkhoff ebikes in for servicing today. It's very rare that a company exceeds my expectations these days but the service here was very good, nothing was too much trouble and we left feeling like they valued our custom. Thank you guys, we will be back.

J. A.

Extremely helpful, friendly staff. No problem too small. Thanks Callum

S. L.

Great service all the advice you need when buying a cycle no pushy sales person .. a member of staff called jake 100% knows all you need to know about any bike .. Well done jake

L. A.

Welcoming, friendly staff with a wealth of knowledge! Initially, we'd reserved the wrong size bike (oops! 😉) but this was no problem at all! Within a v short space of time, it had been switched & was good to go! 👏 Clair & Ciaran looked after us v well...highly recommend the store! Happy cycling! 🤗🚴

O. P.

Always dead helpful and friendly. Give me great advice/deals and take time out to help me find parts when they don't have them in stock. Excellent service!!! Oscar.

d. a.

Mark and Mousa were excellent today. I had an issue with my gears on my road bike slipping and he was able to quickly identify and rectify the problem for me. Thank you

R. a.

Dropped in yesterday for my free 6 weeks service on the bikes we bought from Whitwell store. Very helpful and efficient staff. The site is in a lovely spot. With the coffee shop next door it's a great spot to stop off at when cycling route 6

T.

The guys Callum and Ciaran were super helpful and didn't even charge me for labour. Thanks

P. T.

Hired bikes for a family trip around Rutland Water, great service from the team. A special thanks to the mechanics who sorted the brakes on my son's bike after his Dad's botched attempt to fix them - professional service all around.

L. S.

I’ve just collected my new bike from the Leicester store and all the staff couldn’t have been more helpful They talked me through everything I needed to know about my bike , fitted me some mudguards which I purchased ( I’d have never been able to do it !) and even loaded it into my car for me ! Thanks all a very pleasant experience

A. B.

First visit here recently and a very good impression was made by Shane. Diagnosed the problem with the bike in seconds and had me back on the road in a few minutes. So grateful for your help. Thank you very much.

A. P.

The team at this store are fantastic. Knowledgeable, friendly, professional, and take time with you to make sure you understand everything, nothing is too much trouble. I would absolutely recommend this store!

H. P.

Excellent service. Despite only enquiring for advice on a bike not even purchased from themselves and not spending a large amount of money. The staff were happy to go out of their way to find a solution for me. Making me believe that service is most important to them not how much money I was spending.

N. F.

Visited yesterday, purchased a bike. The guy who looked after me was Rob who was very helpful, setting up two bikes for me to ride. I could have purchased the bike from various places but because Rob was so helpful and they did price match the purchase was done on the spot.

k. c.

Visited yesterday. Was greeted by Mark who was very professional. My bike issue was sorted and I purchased a bike item too. Very friendly professional fast service, I would highly recommend, thanks

A. P.

I was cycling back from Leicester yesterday when I developed a problem with my front wheel meaning the bike became too difficult to ride. As I was in the vicinity of Rutland Cycles, I dropped by on the off-chance they might be able to help …

O. S.

Excellent service. I was able to get new tyres and inner tubes for a very hard to find size and it was fitted and tested all at the shop. Special thanks to Mark and Evan who worked on the bike

S. S.

I stopped off on the off chance that they could help me and they were absolutely brilliant. They decanted some 2 1/2 weight shock oil into a small container to get me out of trouble so I could keep riding, thanks Rutland cycling!

I. P.

Great service. Big thanks to Chris at the Everards Meadow branch.

I. W.

The Leicester outlet is clean, modern and welcoming. Even with Covid restrictions the staff are friendly without being intrusive and more importantly they have a wealth of experience for unbiased advice. You won't be pressured into buying a 10k superbike when you just want something for family trails or commuting to work. Thoroughly recommended and it's very close to Fosse Park 😉

S. W.

Went in to Rutland cycling as brakes were sticking after recent service elsewhere. The bike was taken by Kieran and adjusted and was back to normal in minutes. Very impressed with the service received and due to how quickly it was sorted a fee was wavered.Would highly recommend using Rutland Cycling.

P. P.

Great to see a Rutland cycling in Leicester. Ciaran was extremely helpful with an unusual request for 20mm flat mount brake bolts. Managed to sort some out from the workshop for me to get my frame build back on track. Great to see the service I remember transferred closer to home for me.

J. B.

Got some great advice about inner tubes from Dean. I mentioned I'd lost a little bolt from my mudguard and showed Dean and between him and Mark they dug one out from the back for free. Great service!

l. h.

Excellent, really pleased with our bikes we bought and they were dispatched quickly, would definitely recommend Rutland cycle's.

S. D.

Dropped my bike in as my gears were skipping, Joe sorted it in a few minutes even though I hadn't got it booked. Awesome service

d. d.

Clare, Stef, Luke, pulled out all the stops to help me choose the right bike, with plenty of advice and a proper test ride. PDI was thorough, and loads of technical advice given. Nothing too much trouble And a great deal! So my thanks to the Team, Deryck

D.

Staff are capable and happy to help. Give them your money, not amazon - you'll be glad in the long term.

L. R.

Only a passing trip to take a quick look around. Lots of little short walks and paved paths throughout helps. The cycle shop could do with a little more variety of clothing. Staff very helpful and friendly. Will definitely be visiting more frequently now

A. R.

Booked my bike for a full service and went for advice on some parts, really helpful and they didn't try to up sell me.

k. b.

Had a query regarding refitting my cleats and seat height. I had a very informative chat with one of the guys who then fitted the cleats and adjusted my seat. Very helpful and FOC . Great service.

M. E.

Could not have been more helpful. Popped in with a faulty indexed front shifter. Fixed in 2 minutes and would not take a penny. Also did a first rate job sorting issues created by a less savvy bike shop...

P. M.

Good experience overall. Service assistant "Callum" very knowledgeable and sorted my problem, would differently use Rutland Cycles again.

A. G.

Very nice new store and excellent range of kit. Mainly focussed on electric and mountain bikes but a good area upstairs with some road kit. Ciaran was especially helpful and I'll definitely be back again.

D. M.

Brilliant service! Called ahead to check stock and they offered to hold it back for me. Then in store they didn't have something I needed, but looked out the back and found something alternative for me! Will definitely be coming back again.

L. G.

The shop is well organised (re COVID) and the staff are really knowledgeable and helpful. Many thanks to Rob for all of his help getting the right bikes for us.

D. P.

Amazing shop with a wide range of bikes and accessories and knowledgable and attentive staff. A real pleasure and experience buying my bike here! Thanks to Rob and Shane.

M. F.

Really helpfully staff at Rutland cycles Leicester and I could test ride the bikes. Even ordered one in for me to look at. Brilliant service top marks from me 👍👌

J. A.

Extremely helpful, friendly staff. No problem too small. Thanks Callum

H.

Popped in here today for abit of help with my chain, all the staff were amazing so helpful. I have booked my bike in so pleased

t. b.

Ceiran was very knowledgeable and friendly helped my pick out the right bike for what I needed

B. B.

Lovely store and excellent sales people, especially Richard who has a very good knowledge on all products. I had my cube agree hybrid serviced there and Faz was also very good, quick and efficient service from him.

A. L.

Well i had been thinking of buying a bike for a while but unsure of what style ect, i visited rutland cycles and ive got to say steph and his team went above and beyond to ensure everything was spot on for me, i am happy to say i am really enjoying my rides out,thankyou 👍

D. E.

Brilliant customer service from the service team manager Mark. Thank you so much for sorting our electric bike and getting it working again.

h.

We went to Rutland Cycling Leicester last week and thought the shop was brilliant.Such an amazing range of products.The staff were very friendly especially the young guy who served us, Evan Kimberley-Brooks, who was a very polite, cheerful professional young man and was happy to help us.Very impressed 😊

J. W.

Super helpful team: asked a question about my own bike and investigated and solving the problem fast. Dean shared some useful insight about upgrade options too.

G. J.

Love this shop! Helpful and knowledgable! Claire, the lady who helped me, explained everything to me and I’m excited to use my new bike. 😃

R. P.

Absolutely love this shop and it's staff. Really felt at home there. Stefan, Maddie, and Evan took great care of me! Made my vacation epic.

J. W.

Very helpful today mid bike ride. Richard was really helpful with my bike rack. Thank you.

S. T.

Always nerve racking going to a sales store clueless about what you want to buy and being hounded by staff. Not the case here. I was talked through everything i needed to know, all questions answered honestly and the only agenda was to have me leaving with what i needed and nothing more. Aimon was a great help (sorry if i spelled your name wrong). Highly recommend this shop for all bike enthusiasts.

N. B.

Nice new shop with very helpful staff. Rob gave good advice and helped me choose a bike. Would recommend for good service.

R. B.

Friendly, staff, good selection of products. Nice area to try out bikes on outside.

M. S.

Customer service, advice & knowledge are words that springs to mind when dealing with these guys! A special mention must be made to Steff who has been extremely professional . Thanks!

J. E.

Just bought a ebike with great assistants from mark and great help from everyone else when I wanted some extra bits to make bike tubeless ,won't be the last time i us these guys

C. D.

Great service and technical knowledge as always.

G. H.

I purchased a Whyte RS150 for 5.3k. The bike itself is an outstanding bit of kit!

D. S.

Great knowledge and service. Thanks to Mark who kept me informed all the way about my new bike delivery. Happy Days :-)

L.

Lovely, friendly staff, all very approachable. Fantastic array of bikes and services, not to mention the beautiful location, perfect for the hire bike service.

R. G.

I went into the new leicester store today looking to get a bike on finance but was weary about being declined, the staff here (Ciaran, Dean, Clair, Steff, Rob and Faiz) made my visit one to remember, they helped me choose the right bike, helped set it all up for me and made sure I was fully satisfied before leaving the store, thanks a bunch guys 🤘

J. P.

Great quick service, they were more than happy to fit my pedals on for me in a matter in minutes and no waiting!

C. C.

Popped in with my son to get a new cycle helmet. Quick, easy with fantastic customer service. Highly recommend.

T. S.

Super helpful staff, lovely shop, lots of stock!

B. T.

Amazing service by Mousa & Mark today. These guys are so friendly and dead helpful.

T. 2.

Took my Canyon in for gear adjustment and Rich and Luke sorted it out whilst I was there. Super helpful with a genuine enthusiasm for cycling and cyclists.

J. R.

Friendly helpful staff, great service and information. Hired a tandem and had a laugh 😃

R. G.

Top quality cycles and merchandise but you pay for it!! Opportunity to hire cycles for the cycle routes around Everards Meadows.

G.

Great Service from Ciaran and Steff on purchasing a new bike at a good price.

R. A.

great selection of bikes in the current climate, really helpful staff

R. P.

Very knowledgeable and attentive service. Whilst we were only perusing, I would definitely buy from there.

T. s.

First time visit this morning,hadn't got what I wanted but chap who dealt with me was very helpful,lovely layout by the way,will visit again 👍🚴‍♀️

C. W.

In shop service great but click & collect & online customer services poor. A week plus on and still waiting for supposedly in stock items !!

E. C.

Amazing store which a fantastic range of products. Stef looked after me and the service was very warm and welcoming. Will definitely be returning.

J. B.

Great service from Ciaran over the last few days, would definitely recommend for any repairs / maintenance.

R. W.

Brilliant service, saved me today so I could get home.... Nice to catch up and see you all!

D. H.

Visited the shop on Wednesday on a whim found the shop to be bright and well stocked. Staff were friendly and keen to offer advice in short a pleasant shopping experience

K. A.

quick and profesional serwice. Ciaran was so helpfoul and change my break disc in no time. top lad 😄

T. P. (.

Visited on Saturday - the store has a lot of bikes on display and the staff are super friendly and informative

A. h.

Great selection of bikes and accessories, very friendly and helpful staff. Would recommend to everyone 👌🏻

B. G.

Great service from this supplier. Super staff so helpful.

G. P.

Ciaran and Ben were very helpful thanks

A. J.

Fantastic thanks Michael! I brought my Liv in with an issue with the dropper post and it was fixed in minutes with some information thrown in for good measure! Easy peasy, well chuffed I can ride it tonight.

M. H.

Top quality service the macanics are really helpful and know there craft

S. T.

Always nerve racking going to a sales store clueless about what you want to buy and being hounded by staff. Not the case here. I was talked through everything i needed to know, all questions answered honestly and the only agenda was to have me leaving with what i needed and nothing more. Aimon was a great help (sorry if i spelled your name wrong). Highly recommend this shop for all bike enthusiasts.

L. Y.

After a quick call to Rutland cycles to see if I needed to book an appointment to get a puncture fixed, I was told they would squeeze me in if I came straight down. The guys in the shop were friendly and helpful, and Callum had a new inner tube fitted in no time! Thanks to the brilliant and speedy service, I was able to get out for a morning cycle before the sun disappeared - success all round :-)

O. J.

Great experience in the store yesterday, lad named Josh is cool.

r. b.

Very helpful and managed to get us a very reasonably priced new wheel.

S. C.

Took my wheel in with a small issue and Mark sorted it for me while I waited

D. B.

Great advice and service from Dean, will definitely go back and wouldn’t hesitate to recommend them!

D. M.

Great service friendly staff dropped my order at my home def will use again

M. C.

Fixed my son's puncture for free when I purchased a new innertude. Great service!!

M. G.

Awesome shop with friendly, enthusiastic and knowledgeable staff! Thoroughly recommended!

A. D.

Nice shop in a lovely place, some bargains to have.

D. C.

Really helpful and polite service! Would deffo recommend.

S. A.

Great store, was given expert advice by a very knowledgeable guy - Rob

K. P.

Thank you to Kieran and Callum for sorting out my ebike purchase. They were Friendly, very knowlegable and helped me select the right bike for my needs, I visited the store on Friday (4th March) to select a bike and test ride it and I was pleasantly surprised to hear it was ready to collect this Morning (7th March).

G. B.

Great shop, helpful staff and a good atmosphere, will definitely be back soon!

R. O.

Great service. Knowledgable staff. 5*

J. M.

Great advice and customer service. Would recommend, staff very helpful.

G. S.

Great service great advice staff very friendly and helpful would definitely recommend...👍🏻

A. C.

Good stock of accessories and really helpful staff.

R. F.

Staff very knowledgeable helpful point you in the right direction in what you want but also what is right for you 😁

J. P.

Excellent service and advice from Mark. Would highly recommend

M. G.

Great service, pleasant staff, great store, whats not to like??

K. T.

Great customer service and knowledgeable staff. Would recommend

M. B.

Pleasant and relaxed atmosphere. Nice and helpful staff.

J. C.

Extremely polite helpful knowledgeable and friendly. Shortened saddle post to make the bike rideable for my 11 year old. Fantastic service 👍👍 thanks to Alistair, Tom and Paige 🚴🚴

Y. J.

Excellent seevice Thank you how and the team

D. P.

Fast, friendly, polite, & professional. Excellent advice.

S. T.

Really great service. Knowledgable and helpful staff! Thanks guys!!

J. J.

Plenty of bikes in stock ,

G. M.

Helpful staff ! Great atmosphere 😊 Thanks 😊

M. D.

Nice place for cycling and a nice cafe

S. P.

Great service

J. H.

Good service

A. R.

Joe, mechanic, was really helpful - as were the staff on the counter. Thank you!

L. H.

C. T.

Great service, picked up bike Thursday Liv Ebike, few issues but no quibble guarantee seeing all sorted and will use again.

R. T.

S. W.

Brilliant visit today. Needed advice on new tyres and Callum was super helpful, not only in recommending a tyre but also in then seeking further confirmation from the boss and then fitting the tyre for me. Absolutely great guy and a real ambassador for the company!

P. L.

Took students with educational needs on a visit as part of a skills course. Stefan, Joe and the team were really welcoming, supportive and inspirational. Thanks for accommodating us.

d.

what an amazing service from Mark and Ciaran at Rutland Cycling fosse Meadows Leicester. I phoned up at 16:55 the day before the bank holiday as my gears needed indexing and I had made a failed attempt to sort, bring it down Mark said, we can sort it, 10 mins later I was in the shop and Ciaran worked his magic and my bike was all sorted for a bank holiday full of cycling, absolutely fantastic

P. T.

We visited the Rutland Cycling store at Fosse Park Leicester on Sunday 24th April as we could not get the rear tyre to seat on the wheel rim of my son Oliver’s Santa Cruz Megatower. We were greeted by Kieran who did a really brilliant job for us in getting the tyre to inflate on the rim within minutes. He was a really friendly guy who was kind enough to do the job free of charge and he even gave us tips on how to get it to inflate for next time . Thanks Kieran for all of your help, we really appreciate it . Phil & Oliver.

R. L.

I had a great experience Paige, Eamon and Jake were fab, listenrd and even thew in water bottles. Thank you, I will be back for kids for kids bikes.

M. S.

I visited Rutland Cycling at Everard's Meadows this morning because I wanted some kind of pannier bags for my bike, I found the Topeak bag that slotted on to the correct rack, which I didn't have, but they also had had an attachment to accommodate the bag, which didn't fit on my rack, it turned out to not be a problem as the kind gentleman who served me made a bracket, and painted it to suit my rack, I received excellent first class service and would not hesitate to return in the future.

S. S.

The guys there were really friendly and helpful. We’re very knowledgeable and had anything and everything cycling related in stock. Would highly recommend it.

S. P.

Store is very easy to find with good parking. Also conveniently located near other shops and a coffee place if you need to wait while you have a repair. This weekend a link in my chain broke so took the bike over one lunch time as Rutland is close to home. Ciaran was really helpful, got the bike up on the stand and fixed it straight away. The team here have always been really helpful and friendly.

H. M.

Recently purchased two bikes from the store. Nothing was too much trouble both when choosing and on collection. Staff were very friendly and knowledgeable. Stephan was able to find us just the right bikes but there was no pressure selling. We were able to test ride them on the cycle paths near to the store. On collection Mark even assembled the bike rack we had also purchased.and showed us how to mount the bikes and other useful tips, saving us lots of time. Great customer service and quality products. Highly recommended. Thanks guys.

S. T.

I just want to thank Rutland Cycling very much for the nice experience in store today, yesterday and last Thursday. This means we will want to come back and also tell our friends and family about the positive experience we had. I want to thank Mark, the manager, for making this possible, today. I also want to thank Ben for a super nice experience last Thursday. He did a great job helping me to choose the several items I bought. He was friendly and professional. Tom was super with the technical aspects of it all, and Callam was very helpful about the products. Your boys worked well as a team and I just want to thank for all their help and hard work.

E. I.

Took in my son's bike for adjustment and general health check. The staff in-store were extremely helpful and gave a prompt service. Also helps that there is a cycle track behind the store and you can test your bike out immediately. A 100% recommend for me.

D. P.

My wife and I both bought two new e-bikes from Rutland cycling just before the end of November. Stef Brooks, the deputy manager, dealt mainly with our purchases. (With other staff being involved at certain points.) His advice invaluable. He was really knowledgeable and the service he provided was extremely professional. Nothing was too much trouble. Anything that we did not understand was explained fully and very patiently. We were never rushed into making a decision. There was always time to reflect and I really appreciated being given the time to think things through. The Aftercare service is also fantastic. We had a slight problem with one of the bikes. When it arrived we found that we couldn't remove the battery from the bike. It was jammed. The problem was soon resolved by the team without hesitation. A new catch was ordered and replaced very quickly. I am really happy with our ongoing experience at Rutland Cycling, Leicester and would suggest that if you are looking to purchase a new bike then try here first.

J.

HUGE thanks to Ben at Rutland Cycling Leics. As a 50 something (lol) woman who hadn’t cycled for 20+ years, I fully expected to be talked down to by a young, trendy cycling fanatic but Ben had all the patience in the world and answered all my questions and more. He understood that I had once been a serious cyclist myself and wanted to get back into it. With his help, I purchased a Haibike HardSeven 5 and it’s PERFECT! Just got back from my first serious ride, incorporating trails and road cycling and I couldn’t be happier. thanks again to Ben - whatever they’re paying him, he deserves a raise!!!

A. M.

I have purchased a few parts and accessories from here and have had few minor repairs made. Today I popped in as I had a wobbly headset and they guys were more than happy to take a look and pretty much repair on the spot, they even fixed another minor issue I hadn't noticed. Off on my way in less than 10 minutes. Tightening a few bolts and adding a spacer was light work for them but made the world of difference to my bikes performance. Staff are always very welcoming and friendly, the service is always above and beyond and the pricing has always been more than fare and on the occasion a quick freebie . Special shout out to Ciaran for the quick job on my bike today! I will definitely be back - Highly recommended!

O. P.

Always dead helpful and friendly. Give me great advice/deals and take time out to help me find parts when they don't have them in stock. Excellent service!!! Oscar.

P. “. W. R.

I think it's always better to buy local rather than over the internet because face to face customer service goes a long way, especially when buying a bike. I was not disappointed because Callum @ Rutland Cycling Leicester was really helpful and knowledgeable. Because although I am an old roadie with lots of experience I haven't been following new bikes for over 10 years and it was super useful to me to be able to ask Callum the odd question about, through axles, tubeless tyres and such, the new developments that I have no experience with. So all in all a great friendly service, and a big thumbs up. Oh yes and a great bike too.

B. R.

We went this morning to buy our nearly 4 year old a bigger bike. Callum served us and was very friendly and helpful from the moment we arrived, even managing to include our daughter in the conversation and keep her entertained. Mark then checked the bike over to ensure it was safe to ride away. Very impressed by this store and won’t hesitate to return for any future cycling needs!!

H. B.

Very informative, personable and knowledgeable from Mark in helping me buy my electric bike. Did not feel at all rushed or pressured as lots of time given, days to consider and trial rides available so enjoyed this important purchase. Excellent service.

P.

I went into Rutland Cycling today on the advice of my walking stick manufacturer. The central connector had separated and I had lost the nut which held it together. All the staff were SO very helpful. They took the time to repair my stick seat, and they did so with thoughtfulness and a smile. I am very pleased and very grateful. Extraordinary customer service . Thank you.

E. L.

We bought a couple of e-bikes from Rutland Cycles Leicester, having spent a day hiring some e-bikes from the shop to try them out first. They have proved to be a fantastic purchase and we've been out on them every weekend since. The team at Rutland Cycles were very helpful in finding the right bikes for us and sourcing ones that were going to be the correct size for both of us. We've had great follow-up service too and they are making sure we keep our bikes on the road and in good condition!

R. H.

Please read whole review. So....Back in about June 2020 I was lucky enough to find an E bike still in stock at Rutland Cycles. After purchasing it online and told that it would be here by the following Tuesday I waited with excitement. Tuesday came and went and no bike. I called them and was told something had gone wrong and that someone else had got it. How could that be? I bought and paid online!? They seemed pretty rubbish to be honest and I was not impressed. After some telephone call and emails of disgust I had a call to offer me a similar bike that had been awaiting hire but with pandemic this had not happened. It was held for me for 24hrs. I viewed and rode one, and decided to buy that instead. They also gave me free rear mudguard, water bottle and a service plan for their error. They redeemed themselves a bit with that. However, since then it has had a service which was performed quickly, and they fixed a gear fault it had had from new. I also recently had a little 'off' and the gears were again not quite right. Booked in for the following day they took it, repaired it and lubricated chain. Cost? £12!! Absolutely brilliant! So, I actually recommend these guys for all your cycling needs. They came good!

G. K.

Excellent service. Really cannot fault the service by the team at the shop. Collected my bike and Mark wouldn't let it leave until he was totally happy that it met my expectations. I have no hesitation in recommending the team for anyone who needs a bike, bike bits or advice.

C. C.

I've been several times for different reasons and the service has always been knowledgeable and excellent. My kids have got bike helmets here, they've attended learn to ride sessions and most recently the fantastic Ciaran has helped me with a puncture on my bike. Thank you! No hesitation in giving a 5 star review.

J. W.

Consistently excellent service. Purchased my Scott road bike at the start of December along with other products that have always been of a great quality. Had an issue with my gearing today which was thankfully a quick fix that they sorted for me last minute, very kindly at no cost. A big relief as I have a race in 2 days time. Highly recommend this store and will continue to come back for servicing and products.

A. S.

Excellent customer service today from Mark at Rutland Cycling Leicester, seamless diagnosis of the problems with my MTB – he picked up on everything I already had suspected and more. Mark even went above and beyond with a quick tighten up all round so I can keep riding while I wait for parts without causing more damage. Very knowledgable, and I'll be back as soon as I can to have a full service and give my bike the TLC it deserves!

J. H.

Recently bought a Giant e-Road bike and had fantastic customer service since day 1 from Mark and the team. Had to go back a few times just to get it right, but nothing was ever a problem and their willingness to help me every time has been excellent. Needed 2 new tubeless tyres after a puncture which knackered one of the tyres. Mark sourced a pair from one of their other stores and fitted them the same day. Definitely my first choice bike shop for customer service.

W. B.

Just wanted say how helpful & professional the staff were at Rutland Cycling Everards Meadows, 10/10 service definitely would recommend if u need any repairs

S. L.

Turned up at 09:30 Sunday morning of a Bank Holiday weekend, the people in the shop were all extremely helpful, gave great advice and had everything I needed to get my son's bike back on the road. Mousa was particularly helpful trueing my wheel whilst I waited. I thoroughly recommend this shop to anyone, very professional, very helpful, well done all.

M. W.

Fantastic service provided by Mark from the second we walked into the shop. Helpful, knowledgable, not pushy for a sale and as a result we purchased a new bike. The bike was set up within 24hrs and available to collect at our convenience.

A. R.

Excellent, really pleased with my bike. Perfect for my requirements. Alistair was very helpful in assisting me with making the right choice & encouraged me to test ride the bike, which I’m glad I did. Highly recommend. Definitely my go-to bike shop from now on.

D. H.

I went into the Leicester branch after having chatted with staff at the Whitwell branch when hiring a bike on two very recent occasions to cycle round Rutland Water. In Leicester, I met Callum who was great to talk to about what I was after and we very quickly found a bike in the shop that fitted the bill. We also chatted about helmets (my last one written off in a crash!) and a security chain, so I added one of each to the purchase. Visiting the shop near the end of a busy bank holiday Monday, the bike would be ready for collection after its service on the Wednesday. I was very pleased to receive a text message at midday on the Tuesday that the bike was ready! I then took it for a ride around Rutland Water - it seemed a fitting first ride. When I collected the bike, Callum was there again to meet me. I also asked him about jackets and again appreciated his candour on the products available and purchased what I thought was the right thing. I didn't need to wear it during the ride, but it was good to put on straight after to keep warm - a good addition to the cycling wardrobe now it's getting cooler in the afternoons. Thank you!

D. K.

Updating my review, Nice range of bikes, poor range of accessories. Apparently this is due to global shortages, yet you can buy most things from the Rutland cycling online shop. Id sooner see the items in the shop to be honest. Anyway the staff member i spoke to today was helpful enough. Ill give 4 stars when you have more stuff in the shop rather than online.

D.

Staff are capable and happy to help. Give them your money, not amazon - you'll be glad in the long term.

E. C.

Amazing store which a fantastic range of products. Stef looked after me and the service was very warm and welcoming. Will definitely be returning.

l. m.

Brilliant service, fixed my bike after I had had a bad fall, looking forward to getting back on it! Cheers Mark Munn 👍 Thanks for all your help!

D. N.

Excellent service from every staff member in Leicester store. I was served by Richard, Ben , Tom and many other team members plus the Store manager ! Valuable and impartial information with correct guidance provided. I am so glad I purchased it through this store. Initially I bought online but it was incorrect size due to my error of judgement, the online team arranged and accepted for me to return to their store. Very helpful and understanding online team and also in store. If you are a first time buyer like me, then definitely better to go in store and get the feel of the bike and then make informed decision. I also purchased their service package as I am new to ebikes and wanted that extra support - I purchased Raleigh Motus Hub Gear 2020 Low Step Ebike

S. W. E.

They kindly gave my bike a quick look over to fix a drive belt issue. Very friendly service.

A. K.

At a time when the only stores that will survive need to offer both an experience and the kind of service to make it worth not just going online and looking for the best price, Rutland Cycles has it all. I could talk at length about my experience but instead I'd just like to thank Josh, Shane and Richard for the amazing service and aftercare that took me from a novice buying a bike online to actually getting something I am totally thrilled with. A customer for life. Thanks

M. M.

My bike needed a service at the last minute before a big ride and the team in Leicester were excellent - they managed to get me in at short notice, were really flexible in allowing me to drop off the bike the day before and the communication was excellent. I will certainly be using them again in the future!

d. s.

Brilliant transaction from initial consultation right through to collecting the bike. Would definitely use again

M. G.

Went in for a little problem with my front wheel and the staff is very attentive and helpful. Absolute top professional bike shop with great advice beyond sale. That’s why I have bought my road bike there and certainly will buy my next bike (mountain bike) there as well.

H. H.

Amazing service i just pulled up with my bike which had a faulty pedal and fixed it in less than a minute thank you Alistair!

N. M.

Just bought a bike for my Son from Rutland cycling down at Fosse Park and had a really great experience. Efficient and knowledgeable but more importantly they were really interested in what they were telling us.Got served by Rob and start to finish was smooth and seamless. I had a small issue with tyre pressure and we had to go back to the store but they were efficient and sorted it straight away. I liken the experience to shopping at an Apple store . Steve Jobs would be impressed.

S. S.

First visit to the shop, great set up with lots of parts and accessories to browse Thanks for repairing my punctured front wheel and not charging me

K. B.

The team at Rutland Cycles Leicester, are amazing. The level of customer service that I have received is outstanding, nothing was too much trouble for the team, I spoke to a few of the team on the phone and all were super helpful, even when I could tell that the shop was very busy. They took the time to listen to a very specific problem I had with picking up the bike as originally agreed, and because I couldn't pick it up, they agreed to personally deliver the bike to my house. The bike was delivered by Mandy who was fantastic, and called just before setting off to let me know an approximate time for delivery. The bike itself was set up professionally and I could talk to them about any set up issues I had, as this is my first E-Bike. To summarise, it is so good to know that there are shops out there that still offer such good customer service, I am more than happy to give a five star review to this outstanding team. Many Thanks.

P. E.

I have used Rutland Cycling on numerous occasions over the past few years. Today I needed a small replacement bolt for a seat clamp and Mark could not have been more helpful, supplying a new bolt FOC, thank you Mark. whether I have used the Leicester store or any of their other shops the staff are always friendly and helpful.

T. B.

Collected my new bike from Rutland Cycling Leicester store yesterday, arranged with their help through Cycle to Work scheme. Team in store very helpful and knowledgeable, and level of customer support excellent. I ordered a bike that wasn't on the company website, but this was not an issue as they knew exactly what to do and order was placed. Initially disappointed that order was delayed, but this was related to current supply issues from Gazelle, and nothing to do with Rutland Cycling. However, surprised and delighted when bike arrived earlier than the delay date and i was able to collect two days before Christmas :o) Thanks to the team at Rutland Cycling Leicester, and Merry Christmas to you all from a happy customer!

M. M. (.

Really friendly and helpful staff, especially Claire who served me today. Also an interesting chat with one of the guys upstairs about bike fits. Managed to fit me in for a tubeless conversation on my new bike despite not being booked in. Sorted out the clunky gear changes whilst they were at it, without even being asked. Price matched the new tires so saved me a bit of cash which was also nice. I’ve bought 6 bikes for the family from Rutland cycles including my new Specialized Venge Pro which is my favourite yet. Shop with confidence!

S. M.

Took my bike in as the gears were acting up, within 10 mins the guys at Rutland had it sorted (cable needed swapping out) and didn't even charge for it - thank you! Great customer service 10/10

L. W.

Had some work done on my bike here recently. Mousa and all the other staff were very helpful, and the price was reasonable. Not my closest bike shop but the closest one I trust.

R. M.

Went to this store to get pedals swapped on an old Specialized bike and buy some accessories. The staff there were brilliant. The old pedals were absolutely seized up but they persevered and managed to remove them. Many thanks to Dean, Mark and Callum for your help and advice. I strongly recommend this place!

B. D.

Needed to get the carbon fork on my new bike cut to size. Despite been the Jubilee bank holiday went to the store, with them being my closest bike shop, hoping they could fit me in without an appointment. Staff were attentive and helpful. Fork steerer cut to size and advice freely offered on best way to bleed my hydraulic brakes. Great team and fantastic service. Recommended and will definately use again!

M. R.

I've just been in the store and had a really positive and informative experience. A chap called Ben helped me out and he was brilliant! Nothing was too much and he was very patient with my lack of knowledge. What was really refreshing was not having the over sell, which is all too common nowadays. I highly recommend this store.

L. B.

Great customer service and help choosing an Ebike from Leicester Rutland Cycling, with no pressure to buy. Mark was extremely knowledgeable and explained all the different specifications to me. Would highly recommend. Absolutely love my new Apache Wakita City 2021 Step Thru Electric Bike. Many thanks.

F. A.

Thank you to your awesome team! I went in today just to ask if they can pump in some air in my child’s bicycle’s tyre. The employee there didn’t even pumped in air but also fixed the bike’s stand rod. Loved the fact that he did go an extra mile for the customer. 👍

G. W.

I visited the new store as i wanted to buy a decent commuter bike for my journey to work. On my first visit I was helped by Mark M, I really appreciated how much he listened to what I felt i needed, and offered very practical advice on the areas I was less sure about. As the bike we felt was best wasn't in store he ordered one in for me to test ride and that came very quickly. As I was purchasing the bike through a Cycle to Work scheme I made a few visits to the store. It was Mark who helped me on each occasion and his communication via phone and email was fantastic. Very pleased with the service I received from Mark and the Team at Rutland Cycling, I will certainly return for services and to buy accessories etc.

D. W.

What fantastic service! Stef & Mark could not have been more helpful. So knowledgeable and supportive, time wasn't an issue and we are now the proud owners of 2 superb electric bikes. Thank you so much.

A. M.

I had a ride ending bolt blow out mid ride on Sunday. Called the team at the Leicester branch to see if they could fit in a repair so we could carry on the day, “No problem, bring it in” they said. When I arrived they took the steed off to surgery and came back 10 mins later with 2 surrogate bolts in the frame to get me going again. They wouldn’t even accept payment. Proper gents. I will be back in the week to get my first mountain bike from there. Top class team.

d. r.

Credit where credit is due. Thanks to Shane, Stefan, Will, Maddy & Dean for an excellent service when purchasing my new bike. Friendly knowledgeable staff with no pushy up selling techniques and straight to the point advice. If you are looking to buy a new bike, get your current one serviced, or just grab some accessories this is the place to visit. Some great rides out in to the countryside right on the doorstep and a cafe directly opposite, what more could a cyclist ask for! Well done to all the staff.

A. M. (.

Ciaran was absolutely amazing when my partner came in looking for a new bike to travel too and from work, perfect customer service and amazing knowledge, friendly and helpful! We won't be going anywhere else! Thank-you!

A. G.

I called into Rutland cycles today on the hunt for an ebike. Great friendly service by Callum and all the staff at Rutland Cycling Leicester, I would definitely recommend and I will certainly return again. Callum was most helpful and explained technical features and answered all my queries clearly. After pondering a little, once I had made the decision to purchase, luckily they had the bike in stock, the bike was prepared and I was able to take it away with me.

S. W.

Very positive experience. Friendly staff, in particular Richard who couldn't have been more helpful for a rather trivial matter. Great selection of bikes in a great setting.

A. P.

I was cycling back from Leicester yesterday when I developed a problem with my front wheel meaning the bike became too difficult to ride. As I was in the vicinity of Rutland Cycles, I dropped by on the off-chance they might be able to help as I'd received great service in the past - and my suspicion was well-founded. Mark was incredibly helpful, finding and fixing the problem in no time at all. And, if that was already fantastic service, when I asked how much I owed them, I was told there was no charge! Thanks to Mark, I was able to complete my journey as I'd started, rather than trudging home in the wind and rain. Many thanks once again.

P. B.

I recently purchased a new Mountain bike from Rutland Cycle Leicester. I was attended to by an assistant named Will. My whole experience with this young man from start to finish was superb! Nothing was too much in way of helping me understand the nuances of my new purchase. He was very knowledgeable and informative about my purchase. Gave some great tips and advice on accessories. This is my 2nd purchase at Rutland Cycle now since it opened in Leicester. I would highly recommend them to anyone considering a new bike. Thank you.

D. M.

Just bought two bikes and several other items from Rutland. Despite the current lockdown, the staff were incredibly helpful and knowledgeable. The shop is well stocked but it still feels like a small, friendly business. All my questions were answered and they were very patient with a newbie!

R. O.

Recently fortunate to have a product warranty issue dealt with extremely quickly whilst also updated along the process. Many thanks

L. S.

Excellent service from staff at Rutland Cycles at Fosse Park in Leicester. Special thanks to Mark for going the extra mile. He’s very knowledgable and gave me some great advice.

A. V.

Having tried to get a chainring nut/bolt from other bike shops in the area with no luck/lack of interest, Ciaran managed to find a used one knocking about in his "spares drawer" which he let me have FOC which meant I could ride the next day. Great friendly service!

J. W.

Went today to discuss a potential new purchase. The lad I spoke with was very helpful and patient. Helped measure me up and advised me on suitable bikes. Also helped me understand my option for cycle2work scheme which was helpful

C. H.

Amazing experience. Was looked after by Rob who was knowledgeable and so helpful. I popped in just to have a look at left an hour later on a brand new bike. Can't recommend highly enough.

K. H.

Great service from all staff would recommend them to anybody. After buying some new shimano rc7 shoes went that extra mile and set my new cleats up. So thank you it's good to see that kind of good service. Would definitely use them again keep up the excellent work.

C. M.

Had to get a new chain ring sorted before a race. Rutland were the only bike shop in the area with the parts and expertise to do it. Did it quickly and well. Great bike shop highly recommended

A. W.

Great service. Helpful engineer Callum got my gears sorted in double quick time after me having given them a bit of a clunk when I took a tumble on a trail. Have bought bikes from them in the past and had service and repairs Always professional and helpful.

G. G.

Excellent service for my granddaughter. She wanted a bell for her bike, it was fitted by a very friendly helpful gentleman. Service exceptional she was very happy. Not sure her parents will thank me, she didn’t stop ringing it!! It does the job though.

j. r.

Just bought two E-Bike from Rutland cycles online mine arrived damaged with parts missing and the wife’s wouldn’t connect to a phone to update software considering these bikes should of be checked before they are shipped. Spoke to rob at Rutland cycles at Leicester he told me to bring them over to have a look at. Took them over to Leicester shop on inspection by stef which he wasn’t happy with the bike he couldn’t understand why they would ship my bike in this condition. anyhow they fixed the issues promptly and professional I couldn’t recommend rob and stef enough they have been fantastic I wouldn’t hesitate recommend the Leicester shop to any of my friends and family keep up the great work guys and thanks you Rutland online please sort the issues out with online orders

A. S.

Its been 3 weeks since I was last there picking up my Trek. The service I received was that good that even in these crazy times we are all experiencing I still needed to find the time and express my gratitude to the whole of the Rutland staff in Leicester. In particularly Ciaran, whom dealt with me in a manner that was most professional but more importantly in a way that made me feel welcome and at ease. I have had many problems with my bike (manufactures problem not Rutland's) and on every occasion the staff have always been top notch. Credit to you all in these most trying times.

M. W.

Great People who seem to genuinely care about cycling and great customer service to boot!

S. P.

Rang the store to get some advice re a repair following what seemed to be a serious mechanical while out riding. Helpful from the off, with Mark telling me to bring the bike in to assess what needed doing. Half an hour later and the damage wasn't quite as bad I first feared. All that was needed was a new chain, the wheel needed "true-ing" and the mudguards adjusting for good measure and not long after I was on my way. Cost far less than I thought it would do and can't recommend the whole team enough. Polite, professional and helpful - and also very Covid-safe in these trying times.

J. G.

Spent a while making my mind up on what bike to go for... got a few test rides and had some good discussions with staff. Bought a bike and some accessories which they have lots of.. they ordered in bits for me which turned up next day. Great shop and friendly staff. Definitely recommend to anyone looking for a new bike... they have lots of choice and cater for everything from bikes to shoes to clothing to accessories. Big shout out to staff member Mark Munn who helped me from start to finish... pop in and ask for him he’ll sort you out!

k. B.

Mark & Ciaran very helpful with my Giant Boulder Mountain Bike at Rutland Cycling ,Leicester shop Thanks Mark

D. B.

The only place I will now go for my bike needs! Having had a new chain fitted elsewhere, I found out on today’s ride that there was an issue as it would click with almost every rotation and generally felt like the gears were covered in sand. And to top it off on the ride I had lost a bolt from my cleats and my shoe was stuck in the pedal (although that was my fault for not tightening it up enough). Despite showing up on spec, neither of these was an issue for Richard and Ciaran and I cannot thank you both enough for helping me out. If google would let me give you more stars I would! Just wanted to add I popped down just over a month after my initial visit with (self inflicted) gearing issues. Ciaran sorted everything quickly and easily. Thank you once again!

G. C.

Walked in today on the hope of getting my fuji nevada adjusted. Was served by Mark and was helped immediately, fixing the issue there and then. Very friendly staff and very helpful. Found my new local shop for sure. 5*

P. H.

A really good customer experience when visiting the store today. Having broken my thumb and needing adaptations to my bike. The service mechanic came up with an idea to enable me to ride again. Really pleased with the result and I’ll be able to ride again sooner! It’s obvious the staff are really customer focused and I’ll certainly be back for bike serving (and probably a new bike) in the future.

m. c.

SUPERB! As a mother of a son who is relatively new to Mountain biking, it was great to seek the advice of Dean from the Leicester store who guided me through the purchases for my son's Christmas presents. Dean was very helpful and knowledgeable throughout the whole purchase and gave me prompt and friendly customer service, would definitely recommend buying from Rutland Cycling especially ask for Dean at the Leicester store!

B. G.

My new Cube was delivered with a faulty rear wheel however Stef with his team found the way to address the issue promptly to compensate my disappointment. Great team! it’s definitely my bike shop #1 recommend them to all.

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