Reviews of Fettle Bike Repair - London Bridge - Collection & Return point.. (Bicycle Store) in London (London).

Fettle Bike Repair - London Bridge - Collection & Return point.

146 Reviews

129 Comments

Bicycle store

Bicycle repair shop

Saint Magnus House, Fettle Drop-off Point, St Magnus House, Lower Thames St, London EC3R 6HA

Description

Information of Fettle Bike Repair - London Bridge - Collection & Return point., Bicycle store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Fettle Bike Repair - London Bridge - Collection & Return point.

Reviews of Fettle Bike Repair - London Bridge - Collection & Return point.

S. D.

I am happy with the way Fettle dealt with me from the moment I walked in. It was explained to me what works would take place. The works were all completed within the same day and the bike rides almost like new.

A. S.

Great service. Super quick and everything done online. Would recommend

S. B.

Amazing service and quality work from Lee on my mountain bike 🖤

G. G.

Very quick and efficient! Friendly staff members :)

S. P.

Fantastic service, great communication and finally home collection!

J. O.

Excellent and quick repair. Perfect location if you work near monument

H. C.

Excellent repair shop :-) ! Prompt service for all customers.

R. P.

Really great experience at Handlebars Monument - such nice guys

J. N.

Quick turnaround and speedy service.

C. A.

Great service, quick, easy and friendly staff! Thanks!

W. P. W.

Excellent service, absolutely faff free

C. T.

My old but lightly used Trek bike needed a bit of tuning and I booked 'sweet ride' service with these guys. It was very easy to book, the service was done by Lee on the same day, with all the communications done very smoothly via SMS and email. An additional item of required repair was identified and agreed very efficiently the day. The ride home was indeed sweet :-) Great quality, great friendly service, thank you very much Lee.

B. T.

The brompton hire bike is a stroke of genius!

S. Z.

Cheap, fast and very professional.

A. C.

Cheers Andre - really appreciated your help and insight!

J.

Great, friendly and speedy service

a. f.

Used twice. Excellent

H. Z.

Quick and excellent repair service

S. A.

Y. U.

b. v.

M. L. Y.

C. B.

Good value, efficient and friendly service. I was having self-imposed issues with my rear derailleur and I managed to book in for a next day service online. I dropped off my bike first thing and it was ready only a few hours later!

L. M.

T. v. R.

C. A.

l.

L. M.

P. S.

O. A.

D. P.

G. H.

J. W.

Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. their communication was great about that they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably ! Amazing

D.

The guys were all so helpful, I’m new to the bike life but they were more than happy to help me, tightened up my crank arm & gave my bike some TLC for no extra cost. Talked me through everything they were doing, super professional also. Thanks so much! I will be back soon for sure!

N. Z.

Excellent service! I went in to get my gears adjusted because my new bike from Wiggle was struggling to get into its highest gear. The guys were absolutely lovely. I mentioned the bike was new and I'd had to assemble the handlebars and pedals. I got my bike back the same day and not only are the gears as smooth as butter, but they'd adjusted my handlebars to where they were meant to be! They also helped me out with my bike lights before I set off home.

F. M.

From the drop off to the pick up the team kept me informed via SMS messages. When I called the store they were very clear delivering an excellent customer service. When I came over to pick my bike up, they explain what had been done on the bike. I would use their service again also, I' suggest it for anyone who loves bike and enjoy look after their bikes. Thanks Handlebars Team.

F. H.

Fantastic service. Very friendly and knowledgeable. Nothing is too much trouble. Quick turnaround - and happy to keep your bike until they close at 7pm if ypu want to come back later. Perfect for those working in the City. Last time I booked my bike in with a problem, the solution was just a tweak, so they didn't even charge me!

R. B.

Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work o the bike. Definitely recommended for any bike type you have! Rafael

A. T.

I've used Handlebars twice during lockdown. They're a great bunch and really know their stuff. Both bikes were serviced and repaired with a high level of care and attention. I was having issues with my bike on my turbo trainer and a member of their team really went out of his way to help me resolve the issue. I couldn't recommend them more.

S. B.

Unbelievable service, super quick turn around time and best thing is my bike feels better than new. I highly recommend Fettle. Big thank you to Lee for his excellent service on my bike today, you sir have made my day.

J. W.

The fettle team are amazing and welcoming, there is no exclusive elite feel when you don't know some details about your bike. I chose this business as recommended by a friend as its women's owned, which is so important to the industry. The service was fast, communication was great and the bike feels like new now. All in all I really recommend going there if you need a service done. Thanks team fettle! You rock!

J.

Handlebars is bike service done right, full stop. Booking was fast and simple and the service excellent. What really stood out for me, and why I’m writing this review, is because of their integrity. I booked and was quoted for the service that I thought I needed. When the mechanic actually got to looking at my bike he realised the problem could be fixed more simply than I had thought. Handlebars only fixed the problems my bike had, and only charged me for the work that was actually required. This is a business you can trust, and one I will be returning to regularly!

D. N.

The guys here saved my day by repairing my punctured tyre on my way home on an absolutely miserable Friday night. They were courteous, friendly and incredibly professional. It was lovely to have such a pleasant experience as a novice cyclist. Will definitely be using Handlebars again for services in the future.

J. d. l. F.

Could not be more impressed by the service I had from this company. Used their collection and delivery service. Received regular professional updates. The bike was picked up and dropped off exactly when they said it would. Comes platform they use makes chatting to the service team very easy

T. W.

Took my bike in for a service at Handlebars after a sportive in some pretty horrible conditions, and in preparation for more winter riding. I was extremely impressed by the team and their very personable service. They took time to show highlight some maintainable issues I might experience in the future, and explained ways in which I could overcome them. I’ve had my bike serviced by a couple of people over the last 18 months including some pretty high end places, and handlebars have been the best! The mechanics are clearly extremely experienced and passionate about what they do. Certainly will be using them moving forward for anything on my bike.

l. b.

Absolutely amazing service, the best I've ever received in any bike shop in 5 years of riding in London. You can tell that Lee really cares and wants to give the best possible experience to his customers. He takes the time to explain which is something I've never experienced either. The price in relation to the quality of service was second to none. I actually had a 25% off discount code but opted not to use it.

J. A.

Thanks Lee and team. Great service. My Boardman hadn’t been serviced for a few years and it’s good as new. Fixed the seat post and wheels without needing to send them off too. Would recommend.

R. N.

Andrea is amazing! I have taken my bike to handlebars monument now a few times and have since introduced a friend. I wouldn't take it anywhere else. Not only does he do a great job on servicing bikes he also explains everything to you about what he has done and why. I'd recommend going there to anyone.

E. V.

Had a great experience using handlebars, Edward and Aidan worked out exactly what was required and did a great job servicing my bike. Would highly recommend!

S. B.

Super duper service, cannot recommend these guys enough. Very quick, personalised service, with different quotes for different budget considerations. Their customer interface is also really easy to use and confirming service and paying invoice is super easy, plus there is always someone available should questions arise.

N. B.

Expert bike mechanics that you can trust who don’t charge you an arm and a leg. I’ve had a few issues with my bike since I started riding more during lockdown and each of them have been quickly and completely resolved by handlebars. The staff are all friendly and helpful. Most recently spoke with Lee who was able to diagnose and resolve the issue with my drivetrain at the first time of asking. Professional, expert service and never any complaints!

P. G.

Friendly and competent staff. They quickly fixed a very annoying issue with the chain and put me back safely on track. Will definitely come back for future reference :)

S. P.

I have used Handlebars at Monument for both an issue with my road bike as well as a full service for CX bike . Great communication , the option of your bike being collected , clear quotation for work needed . Given the demand for bike servicing the team at Handlebars have been a brilliant find. Highly recommend for those living in or riding into Central London

I. C.

These guys are great! Sadly, I find it so tricky in London to find any services (biking or otherwise) that are reliable, flexible, affordable and run by warm and knowledgable people that care. Handlebars ticks all these boxes. I brought my partner’s bashed up Trek in and the guys had it up and running within an hour - likely less. I scheduled a time online which also gives the guys an overview of the issues and you an overview of the cost. I also had a slow puncture so popped in again and not only did the guys fix it up on the spot, they also kindly showed me how to sort myself for next time. I wish all of London’s service-based businesses could follow these guys’ example and take joy in their work - it makes the experience better for everyone! Thanks again!

B. J.

I had a problem with my bike on my cycle into the city and found Hanlebars on google. Lee fixed by brakes striaght away and offered to adjust my front tyre. Service was great and very efficient. Lee was very helpful and friendly and seemed very knowledgeable. I would definitely recommend Handlebars and will be using again!

C. F.

Really excellent , helpful, and friendly service ! Someone stole the front wheel of my beloved Saracen bike , and Handlebars managed to locate a replacement wheel ( in a difficult supply chain situation ) , fixed , cleaned and serviced my bike speedily , and they even kindly gave me a discount because the turnaround time took a bit longer than expected . The bike was retuned to me looking a treat , and it rides beautifully now , so many thanks and five stars to Handlebars !

P. L.

I used Handlebars for the first time and I am very happy that I did. The service was excellent, as well as communication. I can recommend this business if you need any repair done on your bike.

T. C.

I took my Canyon road bike to Handlebars Monument for a service and was super impressed their passion, knowledge and quality of service. Online booking was easy and the bike felt amazing after they’d worked on it - Marco and Lee are absolute master mechanics at the top of their game. Keep up the amazing work!

K. D.

Clueless about my own bike & who to take it to but I needed someone to check out what I thought were two flat tyres. Rang me with an update after they'd checked it out and in the end only need to replace one inner tube. Super convenient location right off the supercyclehighway, fast turn around and easy to book in. Didn't mind at all that I was late to deliver bike, and 0 judgement for not knowing if my tyre was actually punctured or not. Really great guys, fully recommend👍

P. M.

Just been and pick up my bike from Handlebars Monument and I have to say just brilliant. The guys (Lee, Colin and Andre) we’re so knowledgeable. I was having my bike re-cabled and new bar tape and it looks amazing. Great chatting with them and learning their history. I will be going back and can’t recommend them enough. Thanks gents

S. p.

Unbelievably good customer service. Had a puncture in my Brompton bike which they fixed really quickly, and serviced the bike as part of the service. Andre gave me very good advice on maintenance as well. Definitely recommend

N. C.

Lee and Handlebars did a great overhaul of my bike yesterday. They replaced chain, cassette and various other parts within a day and it now feels like a new bike. Couldn’t recommend highly enough!

M. R.

This was my first time using Fettle and I was really impressed by the whole experience. The service is easy to use and the level of communication is excellent. Charlotte (who was working on my bike) did a great job and showed a real interest in understanding the issues with my bike and then finding solutions. My bike now rides as good as new and I will definitely be using Fettle again next time work is required.

t.

When I collected the bike, I was told not to expect it to ride like a new bike. He was wrong, it rides beautifully. Fettle did a superb job, taking a tired but serviceable bike and making it ride like new. (725 Argos)

P. S.

Best bike shop and service, unlike others who just try to sell you something, they really care for you and your bike, real advise backed up with knowledge. Will defenetly be back.

C. G.

Can’t fault the service. Very efficient and unbelievably easy to book an appointment. (I had tried at Evans and they weren’t taking bookings for the next three months. They also hadn’t noticed my rear mech was damaged on last service) The guys at handlebars however must have smeared my bike in Lurpack though because now it is buttery smooth to ride.

L. D.

Highly recommended. These guys gave me a free safety service, and my bike felt much better after it. All of the employees were incredibly friendly and knowledgeable, and gave me tips on how to improve me ride.

M. U.

These guys are absolute stars! It's my second time visiting Handlebars Monument and service was absolutely 10/10 (as usual). Justin is like the Dumbledore of bicycle wizardry. Both Rob and Justin were very professional, have excellent knowledge (I learn something new everytime I visit), are expert conversationalists and very hospitable. Couldn't recommend them enough!

R. W.

*need bike work done? look no further* After crossing Tower Bridge with the front wheel practically flat, finding this bike shop was a godsend - the mechanic was very kind to lend me a pump and when I failed to use the pump correctly and jumping to conclusion that the tire's punctured, the mechanic told me to wait 15 minutes while he fixes the bike. *without appointment and during lunch hour* He did all these free of charge because it was just a case of stupid cyclist (me) not pumping tire correctly XD Thank you!!!

F. L.

I had 2 bikes repaired very affordably and quickly one was in very bad condition and was brought back to life using spare parts. Great customer experience particularly from Andre. Super helpful and lovely staff.

A. H.

Really thorough. Lovely cyclists that know what they are doing. Efficient app. So pleased I found the place that’s good for all my bikes. Edit to say I keep going back and constant with good quality and friendly mechanics

V. K.

I've had my bike serviced at a number of other chain bike shops in the area and Handlebars Monument is by far the best experience I've had. Aled was very insightful with his advice regarding replacement of my rear disc brake, their communications was fantastic before, during and after the work, and the bike's been riding wonderfully since the work. Will definitely be going back to Handlebars.

R. T.

Great process start to finish. Easy dropoff and they provided a loan bike so I could finish off my commute. Marco installed some shiny new parts and gave my bike a (much needed) bonus cleaning. Good communication about pickup over text and email.

S. B.

Excellent communication, fixed a tricky Lefty suspension problem that others couldn't. Great service and run by enthusiasts. My preferred service for all my bikes.

R. C. K.

It was definitely the kind of professional service my bike needed, they did an amazing job and I will definitely keep using their service.

O. P.

I have an old Seven titanium frame which for many years was my trusted racing steed but has been shelved for the past 5 years. I decided to bring it to life with a new group set, a service and some racing carbon wheels. I tasked Handlebars to sort it out. I figured that having Lee Askew (EX Head Mechanic DHB Canyon) on the team they know how to do performance bikes and not just commuters. I was right. The bike came back a dream. It looks great, it rides great. I am happy.

K. S.

Amazing! Picked my bike up, I told them I would like it back soon so they delivered it back the next day! Cheap worth every penny. Great communication great everything. Sold will use them again and again now!

Y. S.

Marco was a massive help in getting my bike back in a good state as I hadn't had a check up for years and he told me there was so much things wrong with my bike but he fixed it up for me in a few minutes! The staff in here are very friendly and are happy to help with anything cycling related!

V. S.

Bought my bike in as I had multiple issue and I couldn't be happier. Lee was amazing. Sorted all the problems and explained the reason behind it. Couldn't be happier and will definitely use again.

N. C.

Good communication, professional & very efficient. I am now happy with my bike. I highly recommend handlebars. Keep up the good work!

F. Y.

Excellent service by Andre (Monument) fixing my headset. Very friendly and helpful. My bike will defiantly head to Handlebars for a full service. Frank (Cervelo R2)

R. M.

Knowledgeable and friendly staff. Reasonably priced bike services and quick fixes for bike commuters. A hidden gem, well worth seeking out.

S. O.

I loved this place. They were very informative, prompt and kind. I highly recommend to everyone in London!!! Will definitely be going back for all bike repairs going forward!

F. M.

Brilliant service! Lee was able to replace my punctured inner-tube in no time at all and also had some spare inner-tubes I could buy. Would definitely recommend

R. K.

Excellent service. Did my job quickly, with top quality parts. All steps well communicated via the web app. Let there be more Fettle for every one.

R. S.

Andres was very friendly and helpful. Got updated when the bike was done and everything was completed as expected. I wish I had found this company sooner - Happy customer :) .

L.

Buzzed in with a loose front brake and asked if I could just borrow their multi tool. Thankfully I was I was allowed to borrow their tools and had a bit of help with centring the brakes. Thank you!

P. H.

Lee helped fix a Cowboy electric bike. His work was excellent and on time. I wish the handlebar team well and will rely on them in the future.

D. W.

Handlebars just opened a couple of weeks ago. I went there for a small repair and they were very quick to fix it, as well as being friendly! They do all sorts of repairs and servicing, I will definitely head there now for anything bike related. Thanks Handlebars!

L. N.

Simi and Andre are so helpful, polite and really value providing a good service. I would recommend Handlebars to everyone. I've really enjoyed my customer experience and couldn't rate them any higher.

M. M.

Andre and the crew provided me with top notch customer service and quality mechanical customization to my bike. Highly recommended.

T. B.

Great service and amazing job fixing a collection of wheels in various states. Kept up to date throughout the process. Home collection is a big plus.

D. O.

Andre was most helpful and I had a very quick turnaround. They dealt with all issues I told them about and them also gave the bike a once over and added a bit more.

P. C.

Really friendly and helpful service. Love how easy it is to book online. I used Handlebars for the first time for a smaller issue but I'll definitely be back for servicing very soon. Thanks!

M. P.

Great service and super friendly staff. I went for their “Better service” option and it was well worth it. My bike feels like it’s new again. Would highly recommend.

G. L.

First time user of Fettle and super impressed! Booking was easy, pickup happened within the defined window and I was kept in the loop timing-wise during this and during the repairs. Repairs done promptly and upon pickup the download of action taken was well detailed and clear. On-site folks were positive and knowledgeable! Will definitely use them again. Greg L

J. W.

Great new place, might be hard to find with Storm Ciara stealing their hoarding! But really informative and generous with their knowledge and time, phoned and asked if I could see and learn the job on my bike and would thoroughly recommend

L. Y.

Amazing service! Just had my bike checked by Andre, I was flying on my way home! Now I feel a lot more confident on the road, highly recommend 👍🏻

L. M.

Great service at Handlebars. Andre in particular is so knowledgeable and is the go to bike guru. I will never go anywhere else!

N. A.

I just had my bike fixed and ready for Winter by Lee! Super good service and lovely company while bike is getting fixed! Super recommend

S. Y.

Excellent! Swift and friendly service, kept me up to date with every step. highly recommended! Thank youuuuuu

R. H.

Great service, went above and beyond expectations. I'll definitely use Fettle again.

O. B.

The wondeful Lee did a world-class service on my bike, got it back to show-room standard, the attention to detail and customer service is 10/10.

H. A.

Kind, friendly and knowledgeable. Explained what needed to be done and were quick too. Didn't try to sell me repairs that weren't needed and were very honest in the work done! Will definitely come again!

s.

I've used just about every bike repairs in London by now. These guys are by far the quickest and easiest... pick up and drop off!

C. F.

The staff are honest, vigilant and friendly. turn around time was very quick too.

P. K.

I hadn't had such a good bike service for a very long time. I dropped my bike in the morning and they serviced it within hours. Edward and his team have done a really good job for a very correct price. They even take time to explain and show you how they fixed it so you can continue to take care of it yourself. I highly recommend!

C. D.

Handlebars saw me straight away to give me a new inner tube and threw in a tutorial teaching me how to change the tube myself. Very friendly team working on some exciting cycle projects for the city as well.

D. K.

Great place to get you bike serviced! Reliable, fast and professional, I recommend it.

J. W.

Really impressed with the quality of service and the responsiveness and flexibility of the entire team, the legends. Highly recommended.

G. H.

My bike service was carried out promptly and I was offered great advice for someone new to bikeing.

M. M.

These guys are brilliant! Professional job and excellent service - really recommend! Thanks Handlebars!

A. K.

Really nice people, good service and fantastic job fixing my bike!

f.

Staff were very helpful and service was great. Had my bike repaired yesterday.

C. M.

Excellent all round, they even collect and return your bike. Highly recommend.

R. C.

fast friendly service, little tricky to locate but that might just be me, looking forward to the shoreditch store to open soon. would highly recommend!

J. M.

Same day Bike Service, that in other places i've waited days for and paid twice the price! 100% my new bike repair go to! x

C. W.

i had an issue with my rear hub which turned out to be an extra bearing which had come loose and caused some minor damage, inside. it took a few attempts to identify the issue and the team at Monument were extremely patient with me and my bike and i’m really happy with the service they provided. the team was very professional, courteous and accessible. they spent a lot of time and effort working on my bike, in the end, and were very good at communicating through the app, over the phone and in person. special thanks to Aidan, Colin, Edward and Lee at the workshop, and Emily at head office. i’m really happy with the outcome and will use them in future for my bike’s needs, without question. highly recommend Fettle. thank you very much, team!

T. W.

Same day appointment. Great advice. Excellent work and really friendly service. Happy to highly recommend!

J. D.

great service, super quick and good price they also have a 900x shorter wait than everyone else during Covid :)

S. B.

Tighter, faster, better. Just back from 100 miles out to Henley and Marlow and everything tuned nicely. Thanks Andre.

M. N.

Really friendly group. Found them excellent at their job, going beyond what was asked of them, and highly professional all the way through.

S. P.

Bicycle shop with a class. All mechanics are well trained. Always ready to help

R. C.

Very pleased with my experience. This will be my go to spot for all my repair needs.

D. D.

Fast drop off, quick turn around and easy payment & pick up

K. O.

I highly recommend HandleBars if your looking to repair your bike or service your bike !

P. C.

Quick and affordable fix within 24 hours to the dreaded mysterious Brompton creak, what more could you want.

b.

Went to upgrade groupset. Andre was very helpful and supportive throughout process

G. C.

Hands down the best and most fairly priced bike service I've had. After booking, the next-day pick-up was easy, with the driver giving me a heads up when he was nearby so I could have the bike ready. The next day, I received a really detailed email setting out what needed to be done with and a wallet-friendly quote compared with past services elsewhere! The bike feels brand new and so smooth - I can barely hear the gear changes! Handlebars were even kind enough to hang on to my bike for a few days as I was unable to have it delivered straight after the service. Top customer service - will be using again and recommending far and wide

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