Reviews of Group 1 Bedford BMW. (Car Dealer) in Bedford (Bedfordshire).

Group 1 Bedford BMW

777 Reviews

285 Comments

Car dealer

BMW dealer

Clifton Parc, Caxton Rd, Elm Farm Industrial Estate, Bedford MK41 0GL, United Kingdom

Description

Information of Group 1 Bedford BMW, Car dealer in Bedford (Bedfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Group 1 Bedford BMW

Popular times

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Reviews of Group 1 Bedford BMW

R. W.

Just like to say a quick thank you to all at Barons involved in the sale/preparation of my new car. All the team I encountered starting with Kellie, Steve and Charlotte were all friendly helpful and professional. I received a fair price on my trade in and the new car (18' plate 5 series touring ) was beautifully prepared and delivered to me as agreed. I am delighted with the car and would be happy to return/recommend Barons in the future.

D. G.

5 star experience at Barons Bedford. Car developed drive train and I couldn’t get book any appointment at my nearest BMW. All appointments were after 4 weeks. Rang Barons and got all booked very next day. Emily was very helpful. Explained the process very well and also she called my Warranty provider for the claim. Something which other BMW garages denied to do so Plus 1 star for that. Car got fixed on the same day. Good service. It’s a shame that I couldn’t get courtesy car but can’t complain as my car was fixed next day.

A. C.

Barons were polite and accommodating. I booked an MOT at short notice and nothing was a problem. When I arrived the front door was opened for me and everyone was extremely pleasant. They rushed my car through and cleaned it. So nice to see how they have mastered customer service. Thanks

S. B.

Quick turnaround for my car’s service. Beforehand I was told it would take all day but I got a call by 10:30 am to tell me the servicing had been completed. I received a brief video from the mechanic talking me through the checks. Opted for the complementary car wash. Will be avoiding that next time as it seemed they cleaned it with a dirty cloth and it was found in a worse state after the wash then before

I. K.

Very modern & nicely automated site. Check in online or on the screen in the showroom. Oil service was done within promised time and waiting area upstairs was ideal for working whilst waiting. (You can even watch your car being fixed) All good.

m.

Very good service. Quick & simple. If I was picky the free car wash left water marks all over the car so assume not dried properly. Always a pain the next wash! But that’s being picky! Appreciate the wash. Thanks Team

K. S.

Would like to say a big thank you to Emily Croft from Barons BMW Bedford for looking after me and my car which came with issues from a different garage that I had bought the car from. I had a 2017 M140i which had an issue with a ghost immobiliser alarm and a missing parts. The technicians pointed me in the right direction. Emily also dealt with the garage that I had bought the car from as she noticed that the car was not fitted with a limited slip differential (worth over £1000 used alone) that the garage had advertised when selling me the car. Emily dealt with the garage directly and made the process so much easier and hassle free. It's very hard to find top service advisors like Emily. Thank you for your help!

A. S.

Good service department. Booking in process automated and efficient. Friendly staff, quick at finding and faults and repairing simple items. Would be set again for service or repairs. Sales department is a different story.

S. S.

I took my car in for an investigation, joe was my advisor and he was brilliant, I was nervous about driving a courtesy car and he put my mind at ease, talked me through everything in the car, even offered to get someone to drive me home and he helped me to move my car seats and called me when I got home to check I was okay. Very professional, will definitely be using BMW in the future. They also offer a complimentary hand car wash which I thought was really good and a health check on your car and you get send a video of it.

D. W.

After 2 calls from BMW to book and confirm a wait appointment when I arrived I was told. The service would take 2 hours more … it’s clear pre check of work required to my vehicle wasn’t done.

J. G.

Exemplary service from one and all at Barons BMW/Bedford. I am a very satisfied customer: the mini is fantastic. Best regards.

C. H.

The booking system was convenient and service department were helpful. In particular, Emily was very helpful. Her communication and customer service skills were first class. However, upon collection of my car the technician had forgotten to reset the service warning light or print the correct paperwork hence 4 stars. This was resolved quickly without issue.

S. U.

I booked my car in for a check. The process was very much what I expected from a premium car manufacturer. Barons are doing a great job of representing the BMW brand. The staff on the front desk were very polite and very helpful. The sales manager assisted me with an item that I had forgotten about, he could not be more helpful.. Thanks Steve you put my mind at ease. The servicing staff were absolutely amazing. I had to get my car back for some dent repair work by another company and they helped by getting my car ready after its checks as far as possible...Thanks Ash for the amazing service and speedy turnaround and for providing the video link to update me on the health status of the car.... This was really amazing!!! The whole process of booking my car in was easy and thoroughly efficient. Overall, I'm very impressed!!! Well done to the Baron's team. I'll be back!

I. T.

Barons Bedford BMW (and its predecessor Elms) have serviced my BMW that I purchased from them 14 years ago. I have always had excellent service and my car remains (almost) as good as new. The service is friendly and efficient. I can usually make a booking at a convenient time and my vehicle has always been ready on time. I usually wait while the work is done and there is a comfortable customer area with work desks. If a loan car has been essential, Barons have arranged one. The long-term mechanical reliability of the car is a testament to the quality of work, and I consider the pricing to be fair. At each service I receive a detailed report with "advisories" for which I can plan and budget. I have never been recommended or charged for unnecessary work, and as a consequence I trust Barons Bedford.

K. I. N.

The Barons BMW Bedford team delivered a world class service. The customer service was simply the best, the handover of our new car was exemplary - a huge thanks to Sunny and the team, you were brilliant! BMW should be proud and celebrating the individuals based at the Bedford branch, they are an asset to your organisation!

Y. N.

Excellent service as always. Prompt and reliable. Ash in the service department goes the extra mile. Have been to quite a few centres, this is up there with the best of them. Well recommended.

D. B.

I sourced my 'Approved Used' BMW i3 at Barons in Bedford after a long search for a car with my very specific spec 'wish list'. The sale (including a part exchange) was handled in a very friendly manner by Nicola, and a month later, we received an invitation to a follow-up 'second handover' / familiarisation session run by 'Product Genius' William Mears who was both well-informed and good company! The product is brilliant, and both Nicola and Will were a credit to Barons and BMW. Thoroughly recommended!

N. D.

Excellent service on drop off and collection including complimentary hand wash. Just what you want to expect and great to receive.

D. B.

Service was carried out very efficiently and quickly. I was sent the vehicle health check video link by text and email. The online check-in process worked well as did the final check-in at Barons by remote terminal. The car collection and payment for the service were very efficient and several queries which I had were answered to my satisfaction.

A. H.

Quick service, nice and polite, very welcoming, very professional. Was kept up dated with progress, and sent a video on the health check aswell as a detailed report of the health check. Massive thanks too jasmine and Joe in service department, and Gary (I think his name was) for the service carried out on my car. All in all excellent customer service 👌

S. W.

Booked my X5 in for brake fluid service, kept me informed by sending a short video to my phone of the underneath of my car explaining as the mechanic goes along, he also does a free health check so you are fully aware of any problems that may or may not be wrong with the car. Thank you very much Barons, free coffee and biscuits while you wait in the lounge area of the showrooms, knowledgeable staff on the service desks, I was looked after by James Bryan very polite gentleman

C. R.

Barons offered top tier service when me and my partner went in enquiring about getting a car, from the minute we walked in the receptionist was so welcoming and friendly and made sure we were well looked after until we could talk to someone. Sunil was brilliant, he listened to everything we wanted in a car and our compromises and ended up giving us the best car for the both of us without overselling unnecessarily. 10/10 and we cannot wait to pick up our new car! Thank you so much!

p. l.

First time using Barons for servicing. At reception I was met with being rather curtly told to register using an automated check in (like flight check-ins). I queried this and the instruction was repeated. Not what I was expecting. The lack of personal dialogue subsequently led to confusion about the fault, which was subsequently clarified by phone. The work itself was done quickly, professionally and ahead of time. Collection was seamless and this time, involved interaction with service staff. All in all, I was very impressed with the servicing, but not at all with the welcome and default auto check in, which I learned can be bypassed, by customer choice.

K. H.

Excellent service, very friendly and professional. Thank you for making my service an easy painless experience.

B. J.

Service and experience was great and seamless. Complementary vehicle clean was very poor. Inside of the vehicle was not cleaned at all (despite post COVID caution) and the exterior had polish/dirt smears all over the vehicle.

N. P.

Excellent service from start to finish, Easy to book my 5 series in , Noemi Leighton was extremely helpful when collecting my car. Excellent, service,very helpful staff.

S. L.

I took my BMW for a service at Barons of Bedford. Everything is so easy now, no need to ring as everything can be done online including payment, so it was just a case of picking the car up after I had received a text message to say it was ready. I have to say the car looked immaculate when I picked it up as Barons gave it a complementary wash and vacuum.

H. D.

From the moment I contacted Baron Dealership and spoke to Andy Brown, I found Andy to be very approachable and professional. I decided to purchase a BMW 5 Series from them and paid £1000 deposit. Unfortunately due to problems with by back I had to cancel my order. I sent emails to Andy explaining why and said I was so sorry for having to cancel my order. I received a nice email back from Andy stating that I will receive my deposit back. I am certain that you can purchase from this dealer with confidence.

B. B.

Went for pre booked service and recall today efficient book in and handover of courtesy car. (i4 today so first electric drive). Emailed me Video report of car condition, message left when ready, quick handover with explanation of potential future work to review

A. M.

Got a new car from these guy's a short while ago very helpful and informative

D.

Great service, friendly and knowledgeable staff. Let's be honest, if you're in the market for a new car you've probably done most of your homework already so you don't need a pushy salesperson trying to 'sell' you a car, and that's my experience at Barons. Adam wS helpful, informative and made the process of leasing a car painlessly easy ... and that's all I wanted.

M. W.

Quality professional service, Full service MOT and car health check carried with ease, I arranged a curtesy car, it was all ready The automated check in system was easy to use and saved loads of time

g. j.

Very professional organisation. The staff was amazing. Very impressed with the service. Pricey but you know the job has been done right.

P. C.

Not up the usual standard I’m afraid. Confusion at check in as details of a recall hadn’t been added to the schedule work. This being the second recall for ostensibly the same problem I was keen to understand the nature of the problem and was told the first recall was to change a valve and that this recall was to change the cooling system. When I went to collect the car I spoke to someone else who said both recalls were to change the cooling system. Finally when I got in the car I noticed that the idrive hadn’t been updated for the scheduled work.

P. T.

All credit to Dan and his team (especially Cameron the tech guy) who made us feel quite special when we collected our new M4. We received a tempting video when the car had been delivered from Cameron showing us what we were going to receive, and this really did wet our appetite for the big day. When we arrived the car was ready for us and it was stunning, the colour (Tanzanite Blue) in the sunshine was just amazing, along with the black alloys and competition pack extras just to finish it off! We have had Mercedes and Audi cars before but the quality of the drive is far superior coupled with the sporty / aggressive looks makes it a very, very special car. Thank you again

V. M.

The team are amazing, so polite and friendly, Muhammed he's done the checks and work on our car, absolutely amazing guy, thank you 😊

M. H.

A first class service from start to finish. From the moment I walked through the door I was greated politely and professionally. I was kept informed of the entire process and a video of the service carried out on my car was a lovely added extra. Well done all!

C. g.

Always polite and friendly. Always seen on time if not earlier 🙂 Plenty of parking. If you have a bimmer or mini then this is the place to bring it

A. G.

Very impressed with the ease of service, from booking, through drop off, to collection. Kept informed at every stage via regular text and email updates. Well worth the money to get it done properly.

L. H.

Needed to urgently bring my car here after suffering a coolant leak on the road. They were able to fit me in the same day, and order and fit the required parts the next working day

E. C. N.

Took my BMW 3 series for MOT and the service was phenomenally good. From call to book my MOT, to self checkin a day before, dropping off at the Center and collection afterwards was fully automated. The staff would also call to check if everything was going well and there were texts and emails explaining everything. Finally cap it off by giving my car a complementary wash. Thanks

T. M.

Th Barons Bedford dealership and service centre has restored my faith in BMW, which was tested by another location that shall remain nameless. I had what I thought would be a difficult situation, but it was no trouble at all. I have a rescue dog that can't be left alone at home for longer periods, but the person I dealt with in the dealership was so kind and helpful, letting me take the dog with me when checking in, picking up and we had a nice chat about dogs too. Unfortunately i didn't note down her name, but it was the dark-haired lady at front of house on the morning of 18th Aug. She was also able to offer some great advice about where to take my dog to walk while i waited, if i didn't want to sit indoors. In addition, the service was excellent. Living in the countryside with dogs means that my car isn't the cleanest (embarrassingly so), however the car was returned nicely cleaned. The video produced by the technician/mechanic was clear and informative and at no point did i feel like i was being sold unnecessary extras. I'll keep coming back to this dealer for servicing and, when the time comes up get a new personal car or buy for business, then i'll be coming back here. I actually had a similar good experience the previous time at this branch, but i felt that i should write a review now as this time was even better.

S. C.

Car came back from having work done and now makes a new wining noise as it slows down. I rang to organise bringing the car back and spent 30 minutes trying to speak to someone.... Update... I relieved an immediate call back following this post and everything was sorted very promptly. I think they had some issues with the phone service.

C. M.

We took our BMW for an MOT and full service to Barons in Bedford. What a pleasant and smooth experience from start to finish. We were shown Self Booking in kiosks and were quickly able to book in our car and drop the keys off in a COVID secure environment. Contact was made during the service with an update and contact was later made confirming that our vehicle was ready for collection. A very stress free and pleasant process. Highly recommended!

J. R.

Alex Kennedy, from Barons Bedford BMW - Is a model example of a what an asset to a company is. Alex is exemplar. If all companies and establishments had members of staff with the skills, qualities and attributes of Alex - customer service would always be exceptional. Alex stepped in, to resolve a matter he did not even create. Despite this; his tenacity, professionalism and service was the greatest I have ever experienced with a company. Alex treated me as human being - as opposed to just another customer whom came his way. Prior to Alex's intervention - I vowed to never patronise BMW again. Alex completely changed my perspective and I will now happily and confidently patronise BMW in the future. Alex went above and beyond to not only ensure there was a resolve, but ensure I was happy with the resolve. Honestly updating and informing me every single step of the way. I truly hope that every customer gets to experience Alex's customer service and commitment to providing the excellence - that BMW stands for. Alex is great, professional, determined, respectful, polite and a resolver. I could not be happier!

C. N.

Professional and polite service. Phones when they said and very happy with all interactions.

L. W.

Great service. Efficiently executed with multiple ways to interact. Friendly staff who consider and respond to your needs. As a bonus the car looks great have had an excellent wash and polish.

Y. T.

I feel my car once entered into Barons Bedford ,my car eventually went to her home. Safe relaxing and trustworthy. Thank you Jasmine very much. Sort out my mess situation.

T. C.

Nice helpful friendly staff and good quality work carried out . Car was done on time

D. C.

Very satisfied with Barons of Bedford for a scheduled service. Staff were very pleasant and the work was conducted in the time specified. A problem was also identified that will be addressed next week.

C. B.

I recently had a great experience with Barons Bedford as I took my car here for its service. From check in, to updates throughout and picking the car up again it was a thorough, smooth and quick service. Would definitely recommend.

J. H.

Very fast service for a repair and the self check in lockers were very helpful. Everyone was really friendly and anything they did not know they asked someone who did know. Highly recommend

B. A.

Booking the service and dropping the car off was not an issue. At drop off I was informed that I would receive a call when the car was ready to collect (expected same day collection as only engine service). At 16:40 after not receiving any feedback from the service department I rang them to be told the car was ready to collect. Arrived at 17:10 to find the car not out the front and when going to the desk the paperwork still required processing. This appears to be the norm for this service centre as this is not the first time this level of service has happened.

M. M.

Amazing service from the point I dropped off vehicle to collection.

P. L.

I had my “1 series”first service yesterday & the whole process was excellent… Decent value as well..😂😂💪

S. D.

The team at Barons are amazing, my E46 has had a full respray . I have to say Trevor in Bodyshop was outstanding, very helpful kept me in the loop at all stages best of all the cost was very competitive and work carried out perfect. 100% recommended.

B. D.

Had my bmw 1 series booked in for a recall , excellent service from start to finish. Courtesy car free of charge and was fantastic. Car was done within 3 hours with a phone call confirmation and email of free health check of car Perfect service 5/5

Y. A.

Nicola who works in sales, was an extremely patient and credible sales person. She was very accommodating at all parts of the sale. She even offered more then I expected and the after sales experience has been fantastic. I've dealt with so many other dealerships and never ever gone back to them, however, because of the care and attention here, they will be getting more business from me! Thanks once again for your patience and sorting me out! Best of luck for the rest of 2020

P. S.

Polite . Professional. Not much actual human interaction. Had to pay using my phone. Key came out of a locker. Sign of the times. Job was completed same day. Only had car back 12 hours and getting asked for review . Again , sign of the times. No issues yet . Price wasn't extortionate .Will definitely be using again. Hopefully not too soon. Thank you .

G. B.

Easy drop off and collection. Need to add terminals on the outside so you can drop off before 8am like Tesla! Good experience though hence five stars!

J. C.

The staff are very courteous at this branch and in the service department they always do their best to provide the best service possible. However, as they always seem to be rushed off their feet (not their fault) small mistakes often happen. For example, when I returned for my car I was initially told nothing had been done to it. When I questioned this another member of staff then correctly told me the work had been done. Also, the loan car was on reserve fuel when I got in it so the first thing I had to do was limp to the nearest fuel station. I realise everyone is doing their best in these testing times so it wasn’t an issue for me that the car couldn’t be cleaned. Unfortunately, I had to clean the inside myself when I got home as a black greasy mark had been left across the leather (which is cream) further adding to the disappointment.

K. N.

I would say, OK. Not overly impressed compare to other dealership.

R. G.

Barons BMW Bedford told me they would have my car for 2 hours and they would call me to keep me informed. I had to call them repeatedly after the 2 hours had expired. Only to be told the line was busy. 8 hours after I dropped the car off I got a call saying the need the car for another day due to a parts needed to be ordered (I asked them before dropping the car off if they had the parts in stock, “yes” I was told). Again I kept calling on day 2 only to be told the line was busy. I finally get a call at 14:30 to say my car is ready. On my arrival at BMW Bedford I found the reason the line was always busy... the person who was “handling” my car was chatting away on the phone to her friends about the weekend and their plans. I am self employed and had to cancel 1.5 days of work thanks to BMW Barons Bedford, without so much as an apology. EDIT: since this last catastrophe Barons BMW Bedford have been excellent in there customer service and support. I have just had my discs and pads replaced. When picking up my car I had found that lots of ‘little tweaks’ had been carried out, making my car sharper and better… all for no cost. I am really glad that Barons BMW Bedford have returned to their night standards.

M. A. M.

From start to finish the experience of having our car serviced by Barons BMW was just as it should be and just as good as the last time. Our courtesy car was perfect for my needs as a disabled person. Communication between us and Barons was great. We were called to remind us of our booking and again to advise that the problem was found and fixed. We were sent a video of the mechanical part of the service. At no time did we wonder or worry that things might not be done properly. I think that you can rely on Barons BMW 100% to take the time to find and fix any problem that might arise with your vehicle. You will be treated like a person, not a problem. I have no hesitancy in recommending them.

D. S.

Great service from the Barons team and provided a quiet desk to work from while waiting for car service.

M. A. L.

Great service from start to finish. Quick reply to queries and managed to get everything arranged prior to the day of collection. Cora and Matt were particularly helpful. My partner is over the moon with the car and I am happy to recommend this dealership based on our experience so far.

A. K.

Excellent COVID compliant service. All completed without personal contact. All information related electronically was clear and precise. Key drop off and collection innovative and secure. Kept informed throughout via email, video link and telephone. Only slight criticism ( other than price! ) is that you sign for collection of vehicle and satisfactory completion of work before you actually retrieve your keys and inspect vehicle otherwise faultless service.

D. T.

Mot done. And a vehicle safety inspection. 10/06/2019 Just had the EGR cooler recall done. Got given a really nice loan car and the recall was caried out much faster than expected. Great work by the service team. So happy I went and purchased a tray of Italian cakes for those involved. Just love that garage Edit: MOT today and safety inspection carried out. Good service and a nice clean car..

P. T.

Arrived to automated checkin machine with no prior warning. Process ok but detail of process in advance would have been helpful. No information of what to do after check in, I was waiting for a minor piece of work to be done. Some indication of where to wait and some bottled water would have been nice. There was no staff contact at all until my car was ready. Although there are restrictions at the moment, my experience at other dealers was more personal and yet still COVID secure.

J. W.

Isn't it nice to be able to praise a Main Dealer for outstanding customer service??? My long suffering 3 Series was recalled for some electrical work which we agreed a date after Xmas. Understandably the Main Agent was reluctant to offer a courtesy car but did agree to expedite the work as quickly as possible, quoting 10am to 1pm maximum. I got the car in by 9.30am, went to do a bit of local shopping, came back, read the paper and by 11am the car was finished, including having been washed and internally vacuumed/valeted...... what a delight to get back to. The ladies on the customer service desk (including Simone) were courteous, charming, helpful and efficient. In all, a very good experience.

r. b.

Very professional. Very impressed. Great Stuff Barons !

I. A.

Came in here looking to get a new car for my partner. On hearing that it would be subsidized by his company of employment the sales rep was quick to tell us we couldn't sort it out that day and we would have to come back to speak to someone else regarding business hire instead of usual finance. We had to ask a few times for him to sit down and go through the usual payment options so we could compare to other information we have gathered. It felt very dismissive at the time. In the past when I have been here to look at vehicles the sales reps have been very inviting, informative and helpful, it must have just been on this occasion the approach to the customer was different.

T. S.

Took the car in for a Brake Fluid Service. Staff are happy and polite. Plenty of social distancing measures in place including staff changing gloves and protective screens. Felt at ease in the showroom. Car was ready in less than an hour and upon pick up the car was fitted with protective covers on the seats and steering wheel.

A. H.

Fantastic service from the service reception desk from the outset. I am particularly impressed with James as he was very knowledgeable regarding my vehicle, considering it is 17 years old. James was able to advise sensibly regarding the mechanic’s findings and adopted a balanced view with reference to safety and cost effectiveness. The SMS reminder notices worked well for me and the video assessment is very useful.

R. C.

Chad & Steve were excellent from start to finish - great ambassadors for the brand and dealership which is what you need when spending this sort of money. Super easy to deal with and helpful, my M3 was delivered when promised and was worth the 220mile round trip. Thanks a lot Chad, legend!

J. T.

Friendly & professional staff. Easy check in & kept updated throughout. Due to covid unable to valet car, so voucher for future valet provided. Thanks Barons - usual excellent service I've cone to expect from BMW

P. P.

We were served by Cameron. Arranged last minute visit to see a couple of cars. Very accommodating. Had a test drive. Customer Service is 100% satisfactory. Would go again.

J. L.

From the initial enquiry with Barons via a friend, Kye advised me of a couple of options for a new car. Chad talked me through the cars and using the car configurator I was able to decide on the desired vehicle. Steve then arranged for the finance through BMW. I have previously had seven BMW’s from another dealership over the years. However, these guys have delivered a great overall service and I’m absolutely chuffed with the purchase from them.

M. B.

I visited Barons yesterday after taking my last car from them 2 years ago. I must say after a call from Alex to discuss the new cars available, I popped in and met with Niall. My brother and I after a bit of mulling we decided to proceed on the 5 series M Sport. Alex who initially spoke to me on the phone was around in the showroom and must say was an absolute delight to deal with. My brother and I appreciated he took the time to come and chat with us. In addition to him, Niall was spot on, honest and didn’t give us the nonsense speak. My previous experience with David Mabutt was also similar. I have to say the guys in here really do take the time and don’t do the pushy sales. It’s straight talk and friendly banter throughout. I would thoroughly recommend. I have been buying BMW’s from numerous branches but must say this Barons wins on consistency, honesty and customer service. It’s not my local branch but I know for my next vehicle, it’s back to Bedford.

J. H.

No access to site from A4280, you need to enter via an industrial estate, the sat nav does not tell you this! No customer parking available, I parked in a mini space rather than on the road outside. Once inside, receptionist was helpful and guided us to a good selection of cold drinks from the fridge and the hot drink machine. I was looking at PCP for my new car, this took a long-time to sort! The salesman was fairly new so it took longer than anticipated. Staff were friendly but tended to only push brand or fairly new cars. I thought they didn't really listen to my budget, therefore I walked away without a purchase.

C. W.

My service wasn’t happening until a weeks time but my adblue was extremely low. The lady in the service team was very accommodating and organised a top up while I waited. Thank you so much for doing that it was appreciated. The only disappointment was the invoice quoted that my car had been given a complimentary wash and vacuumed. However when I got to my car this hadn’t been done. I wasn’t expecting this but when I read I had been given this I was then disappointed it hasn’t been done as stated on the invoice.

J. G.

Brought my M4 in for some warranty work after a very, very poor experience at another dealer. The team at Baron's Bedford were superb. A special thanks to Charlotte & Ash on the service department and the ladies on reception. All work was completed without fuss, the loan car was well spec'd and they kept me informed at every step. I turned up unannounced to collect the car as I was in the area, on the off-chance my car was ready for collection. Within 10 minutes, my keys were handed back to me as well as a documentation of the work and a video health check from the tech, Wayne. All of my experiences with Baron's Bedford have been positive to date. My only criticism is that management should look at improving their phone system which is rather unhelpful and you can expect to be on hold for 5-10 minutes before speaking to someone. There's usually only 1 person on reception for both BMW and Mini, so an improvement to call management would go a long way. Well done guys.

P. B.

I arrived at Barons unannounced because my car was showing a faulty n/s dipped headlight. They booked my car in for attention as soon as I told them the problem and they worked on the problem while I waited and enjoyed excellent coffee. The fault was diagnosed as a failed xenon bulb unit and I really expected a hefty bill as my car was over 3 months out of warranty. However they contacted BMW while I was there and persuaded them to agree to supply the headlamp unit free of charge as a goodwill gesture. This was the second or third time this particular Service Manager has provided service well and beyond what I expected and I am extremely grateful to him. I was back on the road in around an hour and a half, which I thought was exceptional. I really can’t fault the service that this dealership and this particular Service Manager provides - they are just brilliant.

K. A.

Great experience and overall very happy with the level of service I’ve received, couldn’t ask for anything better as it was my very first experience. I’ve had my major service and MoT done and have now also bought their monthly plan to cover my next 2 services and MoT ... highly recommend for a piece of mind and reliable service. Thank you!

I.

I am quite happy with the service i received from BMW Barons Bedford dealership compared to other dealerships. Charlotte Sexton from the after sales team, is very helpful and takes her time to respond to my concerns. Cannot recommend her enough. My car was inspected at another dealership where they did not find a issue with the wheel bearing, where as Barons BMW did but sadly my car is still not fully fixed but i am hope that they will try to resolve it and get to the bottom of it. So far so good and will recommend. Will update this review at a later stage based on the outcome.

M. H.

After purchasing a new 5 series in 2015 from Barons Bedford and receiving excellent service I have recently returned to purchased my second (April 18) 5 series from them. When the new version of the car was released in 2017 I enquired about costs and the specs I wanted. I was looked after by Dan Stevens and Karl Haxton who from the beginning of the process were really helpful. They arranged to lend me the version of the car I was looking for for a day to test drive and put together a quote for me. When on reflection I decided not to make a purchase they didn't mind one bit. When I returned in Feb 18 and asked for more figures and another test drive they arranged them without question, and I placed an order. I was kept fully informed during the whole time the car was on order even down to a video of the car arriving at the dealer, which I thought was a really nice touch. The day after I took delivery I noticed a small (very small) chip in the paint work on one of the rear doors. I phoned the dealer in all honesty expecting them to say it could have been a stone chip and there would be nothing they could do to be asked to bring he car in for them to see. On inspection they said "no problem we'll deal with it for you". I was then expecting a touch up stick to be used to cover the chip and for it to be better but still visible, but they went to the trouble of re-spraying the whole leading edge of the door and made it perfect. Thats what I call service. In summary I consider all my interactions with dealer to have been excellent and could not recommend them more. They have always treated me as a valued client and been highly courteous and professional and would recommend them to anyone.

J. J.

Excellent service.. dropped my car off for a sensor to be replaced, garage kept me informed of progress I really like the video health check which alerted me to an issue which I wasn’t aware of.. washed and vacuumed, reasonable prices what more could I ask for!!! Will be back again! A+++

G. L.

Professional and courteous staff. More understanding of the value of your time that at many dealerships. However, after having my car for many weeks, returned it without washing and vacuuming which does not give a great impression.

G. T.

Recently bought an X3 from Barons Bedford. Our experience was very positive. We were served by Karl who invested time in listening to us and getting to know what we were after, before taking us through the range which he knew in-depth and was passionate about. We ended up spending about 4 hours there, which was no problem to the team and they looked after us very well with snacks/refreshments. A car wasn't available on site but was found within a week and was delivered to us shortly afterwards by a friendly chap called John. Dan (the Sales Manager) rang us a couple of weeks after to check-in and make sure we were happy. Couldn't fault the service at all, which was excellent. We are very happy with our purchase and would definitely recommend. Thank you Barons!

I. B.

Always greeted with smile and offer of a drink. Work always carried out to highest level on time given. Update on when ready. Faultless loan car with all paperwork prepared. Bonus car washed and hoovered. Another visit although a smile under a mask everything carried out to high standard . Also love the express collection lockers

C. L.

I’ve used this dealership on several occasions and found all staff to be extremely accomodating and polite. 100% cool shop. Thankyou 👍

S. O.

Great service. Very friendly and polite. They even let me charge my phone and gave me a complimentary coffee while I waited. Quality

S.

Purchased my new 220d gran coupe m sport, what a beautiful car its such a pleasure to drive. Would like to thank cora and the BMW team for there professional service, absolutely delighted, look forward to doing business again with you in the near future Very happy customer. Steve harvey.

C.

Nice garage easy to get to, helpful and provided a great service even in these covid times ! Collected my new car with the help of Cora. Thanks again for your help, first venture to BMW.. looking forward to the journey..

A. D. R.

Dropped car in morning was provided with a quality hybrid loan car for the day. All work carried out satisfactory and car given a quick clean. Also offer no interest payments over 3 months which is very helpful instead of paying by credit card.

n. b.

Good service and communication despite issue with information from BMW.

S. B.

Certainly the best BMW dealer I have been to in my 30 years of owning BMW's. I only booked in at Barons Bedford as last minute realised my MOT was expiring in 3 days. Wollaston Northampton had a three week waiting list and wouldn't help. I called Barons, having not used them before. They were also super busy but squeezed me in as long as I could leave the car there all day. No courtesy car available which is my fault really for the short notice, but they booked an Enterprise rental for me and made all the arrangements. Already going above and beyond in my opinion. Anyway the car went in for its end of warranty checks and MOT. On the day of the service I was sent a text and email with a video taken by the technician, explaining what he had checked etc and noted some warranty work that would need to be booked back in. Wow. Excellent use of technology. Service team kept me updated throughout. I have to specifically mention Jasmine in the service team who was extremely efficient, polite and professional, but everyone I spoke to were also very good also. I should have noted their names also. Upon collecting the car I arrived early, so they set me up at a "hot-desk" so I that could work from my laptop. Coffee and biscuits provided. All work was then explained to me, next booking arrange (with courtesy car this time) and off i went with a washed and vacuumed car. What else could I ask for. Barons - you now have customer for life. It's the little things like this that make people come back to buy a new car from you rather than anyone else. In my case I will travel the extra distance from my BMW usual dealer in Northampton. Keep up the good work. I'm surprised to see some poor reviews on Google as it is far from what I experienced.

B.

Very helpful as usual however not a big fan of the computer log in system would rather deal with a human so I leave knowing that things that need to be done are booked in correctly

R. S.

Car came back clean but with a scratch on the rear bumper. :( Wipers checked as being ok but failed to observe and advise me that a small tear in O/S wiper leaves a line of water across the windscreen. Its a shame this obvious defect wasn't picked and that I wasn't given the option of having a replacement blade fitted while they had the car.

D. C.

Fantastic service from the whole Barons Bedford BMW team. They made my purchase of a new 1 series really enjoyable and stress free. The whole process was dealt with in an informative, professional and friendly manner which was very refreshing. Special mention to Dan Stevens and Karl Haxton who showed excellent customer service from start to finish. Looking forward to my next visit, highly recommended!

k. g.

Fast and reliable service, my car was recalled for a fault, Barons BMW took my car and gave me a hire car, the process was quick and easy the job which was said to take 2 days was completed within the day, took the hire car back and was swapped for my car. Fantastic, would always recommend Barons BMW.

J. C.

Very professional service. Would have been 5 stars but they have no times available to undertake the work and then needed the car overnight as the part was not in stock. It was only a sensor and I'd booked it for this purpose so disappointed with the delay.

s. r.

Finally got the Coolant recall work completed on my 5 series yesterday and whilst it’s taken a few months to get the work completed the overall service experience was excellent. Why..? Ash Thind was excellent in terms of being clear about the work timelines, basically the car went in on Monday and was ready Tuesday morning as exactly as he stated. He called me on Monday evening with an update and then again on Tuesday morning to say the car was ready. He also sent through via email the Health check video completed by Enzo Vecchio which was very and then called me to discuss. He also organised me a courtesy car. He could have possibly explained why the work was carried out as it was a Worldwide recall I believe on a coolant fault...? Finally he then escorted me to my car and wished me well for the rest of the day - overall a big effort and excellent service from Ash... Warm Regards Steve Rogers

r. c.

On arrival my car wasn't on the system and I was disappointed there were no courtesy cars so a hire car was organised which a rubbish piece of plastics engineering. Which was was unsafe in my eyes. But I was Informed it would be ready 5 or6pm but was ready at 3.40pm so I managed to get my car back earlier.

D. O.

Few things really, very difficult to get on the phone seems to do a loop on the phone not just once but several times physically went there to address an issue. Had problems with Head unit in February but had to wait 3 weeks before appointment then another 10 days to get part all the time without all the function on idrive. Then did the same one month later but would reboot each time annoying maybe 3 times in 10 miles. Just had car serviced and first MOT 12 June updated software so far so good. On invoice had my car with a mixed tyre incorrectly all tyres are Goodyear which begs the question how accurate is all other information. Definitely will try BMW in Northampton next time.

N. T.

I have dealt with a number of dealers in my time, but Barons Bedford are a clear cut above the rest . Any Issues are dealt with swiftly they think customer first at all times . Refreshing that good values are still around. I would highly recommend them .

B. D.

From friendly, courteous receptionists, to competent technicians and engaging collection/delivery drivers. Makes Barons the first choice for me, despite other BMW garages being closer. They took as much care over my 12 year old Convertible as they would over a factory fresh one series.

R. N.

A far more helpful bmw garage than the luton branch. They was quite happy for me to bring my 645 in for them to have a check over. Very polite a amazing difference between the 2 stores

F.

Very impressed with the covid safe layout, as always the staff are friendly and professional. The video of the car being looked over is helpful to see any issues for yourself.

B. M.

Great service, only took a couple of hours and I was able to make use of the WiFi to carry on working whilst I waited. Cost of service was less than I expected, the procedures in place for Covid-19 were really good and the staff were friendly.

m. l.

No problems whatsoever, car cleaned reasonably well (some place still dirty). The price seems quite harsh for what is no more than an oil change and filter change and an inspection. Probably the going rate but still harsh for not much more than an hours work

C. B.

After a truly nightmare experience of trying to book a service online everything else went smoothly thanks to Jasmine Saunders who stepped in and sorted everything. Zero stars for the online booking system but 4-5 for the rest.

S. S.

Very good service, found the problem with my car and sorted under warranty. A free car clean also. Great.

P. I.

I had the pleasure of using this wonderful Team of people to have warranty work carried out on my BMW. Nothings too much trouble for Rob and his Team. They truly bring a new dimension to Customer Service by providing a very smooth Customer Journey. Thank you all for your help. Pete

O. M.

For me the measure of a company's culture is their service recovery when things go wrong. Whilst I wish BMW had fixed my Z4 battery on the first visit, I cannot fault their desire and focus to resolve the problems with minimal hassle to me. Great job Rob and the team.

s.

Very polite and helpful, the car was serviced promptly and I was always kept informed on progress by video messages, and phone calls. Very professional I highly recommend.

J. R.

Barons BMW sent me 2 safety check videos for my BMW. These were sent on the two occasions my car was with them this year for the BMW recall work to be completed. In the first video I was told by the inspecting mechanic that the car had an oil leak! Miraculously, without any intervention to cure this, in the second video the oil leak had disappeared!!! Also while my car was with them they managed to damage the alloy wheels which they then had 2 attempts at repairing before they got it right. Overall really not a good experience. I had the supposed oil leak checked at my local independent garage which I have been using for 20 years and they could find no sign of a problem. Do you think they were fishing for work?

J. J.

I've been to a number of car dealers and there are things I consider important that I previously did not. Barons Bedford BMW has amazing customer service from the moment one walks in. They care and they're very professional in how they deal with clients. Cars: Great beautiful cars to view and the prices are just cool. I don't have a BMW at the moment but I'm considering getting one from them in the next month.

M. E.

Great service. Very efficient and well organised accommodating COVID restrictions. Work completed within timescale agreed, and even fixed a small scuff on the paintwork at no charge. Very pleased!

R. W.

I received a recall notice from BMW and from booking the car in to it being returned to me, the service was first class. The staff were very friendly and very professional and a credit to the term "customer service". Baron's excelled in everyway!

M. O.

Booked in online, arrived early, staff on service desk excellent. Explained everything.. Collected car at 4 pm. Great service from the workshop. Mike Olney.

M. P.

Just had my car serviced at Barons and the customer service is 2nd to none. Absolutely professional from beginning to end.

A. S.

Faultless. After a terrible experience at Lancaster BMW, Milton Keynes last year, I chose Barons in Bedford. Was completely different. Staff were polite and helpful, couldn’t do enough for me. Resolved all of the issues quickly and professionally. Couldn’t recommend them enough.

J. W.

My car was recalled by BMW for a part that was fault. I booked it in for the part to id. be replaced, I was then told that BMW would be keeping my car for 4-6 weeks until the part turned up! Surely it would have made more sense to have the part before I booked my car in for it to be replaced!?! I also had to ask for a courtesy car, as for most people I need my case for work and couldn’t be with out one for the time period.

C. B.

Good service, very clean. Very pleased with the work carried out. Could have just replaced parts at more expense to me but took the time to carry out repairs and saved me money.

A. C.

Quick and efficient service by friendly staff, very welcoming reception team! The place has had a refurb which does make it feel a bit more crowded than before I must say, but it is always the people who leave the lasting impression. Facilities to wait during the service incl WiFi for those who need very useful

M. R.

Ellen from the Body Shop Repair team has been so helpful. She’s gone above & beyond her duties to ensure I receive 5* customer service. She’s so polite and helpful and I want to thank her for making such a stressful experience as pleasant as possible. Thanks Ellen, you’re a credit to your team!

b. 2.

really straightforward from booking the service to your ultimate driving machine to finalise any planed works. been doing the service with this branch for years and never had any issues always comited to the task

T.

A trouble free experience from booking to completion. They made me feel valued as a customer.

K. B.

Yesterday’s visit was carried out very professional using Covid safe procedures, after many years buying out cars from Barron’s/Elms BMW this was the first time I received my car back after a visit to the service department without the past usual car wash which I was disappointed to find and maybe this is the start of a drop in standards and what makes BMW a stand out brand, hope not......

J. T.

Big improvement on last years MOT visit. The service, MOT and other work all completed with regular feed-back (which is so important. I never did get the telephone call promised on this page last year.

P. P.

Why I stick with the bmw brand Booked my 2014 BMW X5 M50d in for service @ barons bmw Bedford. It’s covered 67,000 miles so required the full inspection @ £640 I also had noticed a whining noise coming from the front diff plus it had been using coolant lately so asked them to check out these two issues, Charlotte @ barons quoted me £96 to carry this out. It turns out that the front differential was the cause of the noise and the loss of coolant was down to the EGR cooler. My Bmw Warranty had expired back in 2018 but Charlotte said we have already spoken to bmw to see if they will help At this point I had been in barons Courtesy car, a BMW X1 for around 4 days which was required back, Jasmine the service manager called to say she has managed to move vehicles around so that I could stay in the vehicle until the repair was complete After the weekend I again received a call from Charlotte saying that bmw had agreed to cover the 100% parts and labour of the EGR cooler and cover 100% of the differential itself and 60% towards the labour. This left me with a balance of around £300 from a bill that would have been ££££ Charlotte @ Barons ordered all the parts in, rebooked time into the workshop and delivered me a valeted X5 back the following week. I couldn’t be more impressed and thankful to the team @ barons and bmw for the support Thank you

P. K.

My car is in for the EGR cooler recall & I have to say communications have been poor. I popped into the Dealership the other day & the answers were a little better but nothing firm, a lot of don't knows & maybe's. Was told my vehicle maybe ready this weekend but it's down to me to collect, if I had known this when the car was taken in I would have chosen a Dealership closer to home. Not the greatest of experiences from BMW UK but I feel Barron's could have done more to make my experience better. Ultimately I buy & drive a BMW but it's the Dealership where I have my interaction i.e. service, new car purchase they could do more. Question is, do I give them another chance or does another Brand/Dealership deserve my money?

J. S.

The service was done ... however the ‘replace battery in key’ light was not done. The booking asked for service lights to be dealt with. I phoned to be told that the key light was not a service light???? And anyway I should have specified all lights in detail. Very sharp unpleasant person.

B. O.

Very decent dealership. My closest is Northampton but these guys are MUCH better. Worth the extra drive.

G. S.

Great service thank you. Keys dropped off and picked up easily and kept well informed through out the day. Good work 👍

P. K.

Very good nice selection of cars

A. C.

Service and vechile check was done very well but as for bring car back to me. They rang me at 12-45 for payment and after I had paid they said car would be with me just after lunch. At 3 I rang to say still not here they said just leaving now car turns up at 4-35 when they are 15 mins down road.

R. H.

Explained I needed to be away ASAP as I had another appointment. MOT was carried out in a shorter time than promised. Typical of Barons Bedford, highly recommend the service department.

E. W.

Brought a used car from here, excellent service and car exactly how described on advert, polite staff and good experience overall

S. L. M.

Very pleased with the service. My car was serviced and mot’d and ready for me to collect mid afternoon. Came back to me clean and spotless. Excellent!

L. B.

Excellent service. Love the automated booking in and booking out option. Made everything so smooth and quick

D. S.

Fantastic customer service right from the very beginning till the very end. Cora went above and beyond in delivering 10/10 customer service and a great insightful representation of BMW.

p. h.

Very clean spacious and well organised during these covid times...No contact required and great check in and out service 👍..Staff friendly and some space to wait if required 😀 . Frpnt desk very helpful and polite

P. F.

This is was my local Dealer BARONS BEDFORD after buying a 2016 420 X Drive. I recently called the parts department about the perished rubber on my Cruise Controller I was quoted that shocked me so I called service department who quoted £300 + VAT I think BMW Customer Care is my next stop absolutely Daylight Robbery. Paul SECURITAS CORPORATION

R. T.

Booked online for next day car inspection, fault identified and then resolve on the same day, no return visit required, brilliant service, thank you.

N. H.

Got me in super quickly to repair my car which was under warranty, once I dropped my car off it was sorted within the same day and they sent me a health check video of my car which was great

O. m.

First time using Barons at Bedford will definatly be taking my car here from now on.... ended up with shocking service from my last BMW dealer so thought I would give them a try.... Barons was a pleasure. Excellent service, polite staff, very efficient.

G. W.

Great to see Barons operating a ‘normal’ service under these strange lockdown times. Well prepared and managed. Friendly professional service.

G. R.

Service carried out without any issues despite the fact I delivered the car to them later than required. Can’t comment on value for money as it was done under a service plan.

C. W.

The service department at Barons Bedford were friendly, helpful and efficient. Very happy with the whole service provided by James and Ash.

j. b.

Friendly professional & very helpful dropped my car night before all sorted under warranty very happy thank you barons Car had 1st m.o.t and health check as usual friendly professional very knowledgeable make you feel looked after great service 👍

J. H.

Had my recall done here on my 2011 3 Series, everything was completed inside and even a free wash Great service, must better than the sales service I received 5 years ago when it was elms when they couldn't be bothered to sell me a car

D. L.

Barons Bedford are helpful, courteous and efficient and have always fitted me in promptly; they keep you informed and the car is handed back beautifully valeted.

D. S.

Outstanding service from start to finish. Thanks especially to Dan & Karl who were very knowledgable, patient and helpful in helping me select the right car (4 series). Highly recommended!!

R. W.

Always a great experience booking in with Barons BMW

T. M.

All work done and carried out as required. Only concern was that the invoice stated “we have washed and vacuumed your car” which is very clear to see this wasn’t done, make me wonder if anything else was missed!

G. M.

Absolutely fantastic garage. Took my E39 M5 there and they could not have been any better. Polite staff, great facilities and a place for me to work while they serviced the car. Would thoroughly recommend.

M. H.

Very quiet due to COVID19 but the staff that were there are doing their best to make you feel welcome. Dealt with me very swiftly and even sent me a video of the underneath of my car! 🙂

a. t.

Yeah good experience, like the video health check, car was ready when stated, pity the car couldn't have a wash and valet owing to the virus, . price was as stated also which I like.👍

s. b.

Barons BMW Bedford formerly Elms BMW have always given me a good service and their team there always go the extra mile, but since they have been taken over I can’t help thinking both there sales and service team are held back by Baron’s policies and tick boxes which ultimately affects me the customer, which is a shame because it’s the same knowledgeable staff there just seem to be held back by the major franchise dealers bureaucracy

K. B.

Based on our recent experience here, I'm compelled to leave a review! Barons is an excellent dealership with very knowledgeable staff, especially one of their "product geniuses" by the name of Cameran.He knows EVERYTHING there is to know about BMWs! He's clearly very knowledgeable & passionate about BMW products. Alex, the head of business also made us feel very welcome and both are great assets to Barons BMW. Thanks to Cameran's superb assistance, we've taken possession of a gorgeous X3M40i and have just brought it home! Thank you!

S. P.

Very efficient and good service as usual

M. H.

Waiting for problem to be sorted. Booked in on 9 September 09.00. Service received so far very good, trying to sort problem with radio, not playing tracks from my phone.

s. m.

Really friendly and helpful.

S. F.

Nice and courteous staff. Took car for service, BMW prices of course but free coffee, Wi-Fi and customer workstations so at least you can work if you decide on a while-you-wait service.

L. H.

Very much as Covid secure as it can be with check in & out, payment etc automated. Good communication as always from their staff & excellent care.

A. O.

Always a warm welcome at Bedford......respectful and communicative, and made to feel looked-after....even though I live almost 30 miles away and I have another Barons nearer, I will always go to the guys at Bedford.

j. h.

I was very well looked after. Kept up to date on repair progress and well organised to swap courtesy hire car with mine. Thanks

A. C.

Great service as usual. Quick, communicative and reliable

J. F.

Fantastic as always. The only main dealer I trust with my car in the area. Highly recommend

J. M.

Service was fantastic. Buying a car over the phone is always a daunting prospect the information and detail provided where excellent. Thank you.

C. P.

Top car service and customer service

C. Y.

Easily booked in, completed the diagnostics and the problem within the time minimising the cost. Also serviced the car and completed efficiently.

D. J.

Found it difficult to get through on the phone. When I eventually did get through I was told to phone again as I had pressed the wrong selection number (pressed 1 instead if 2). Told they could not transfer me. Not impressed.

D. S.

Good place for used bmws. They look almost new.

S. A.

Went for a test drive, Chad served us and was very informative about the car , he made it a very pleasant experience

D. E.

Very well managed outlet. On line checkin available. Fair prices and top quality loan car.

G. C.

Polite receptionist, and I was offered coffee (It never arrived however). Couldn't get a test drive today of the car I was interested in, but offered an alternative date.

A. T.

An excellent team – great attention to detail. They went the extra mile to deal with an after-sales issue and I’m delighted with the outcome.

L. B.

Most of the staff were very friendly and helpful, only one of them could have shown more interest in us but we will be back.

M. R.

Recently carried out some WARRANTY work on my bmw 325i M sport I had purchased from another bmw dealership Excellent service from start to finish Verry accommodating Technician was also verry professional Had also dealt with Andy in sales previously Who also was verry professional and friendly Will defiantly be returning for future servicing of my car !!

F. F.

Nothing special. Felt like everything was a rush, and they didn't really make me feel confident about using them again.

B. K.

Very efficient and courteous service, especially in light of COVID restrictions. Good COVID- secure on site measures.

M. M.

Rob in the bodyshop department is always helpful and gets things sorted for us. Couldn't ask for more and work is always 100%.

E. W.

In these difficult times the staff at Barons Bedford have managed it extremely well. I commend them.

M. P.

Good service, but expensive for servicing.

H. P.

Five stars for a conference inspiring, pandemic-proof service and MOT experience 😷 has greatly improved my overall impression.

S. C.

Very prompt service receptionist polite and kept me informed of progress of my vehicle whist in the service bay.

l. f.

The service was outstanding! Was kept up to date regarding progress. And the car care was a good touch.

K. A.

Excellent professional service as always, Covid precautions are the best I have experienced anywhere, thank you.

C. L.

Great service, communication and simple to check in/out with the new automated service machines. Thank you!

P. B.

Fantastic service very streamlined and I didn't have to wait for ages like I did when I had Audi.

J. A.

Booking in was all ok, was given another car to use my car was cleaned which was a nice touch, asked for advice on bmw connect, the guy was helpful

D. H.

Great service, however don’t let them wash your car. Mine looked worse after they “attempted” to wash it.

N. S.

Great service all as scheduled car picked up and returned as promised important work carried out as per recall all very satisfactory, thank you.

e. M.

We are the lucky owners of an X5 45E from Baron's BMW Bedford, the young team makes a refreshing change from the stuffy posh car dealers we are used to.

r. c.

Very friendly helpful staff of a seamlessly run Sevice Department ive had no problems at all in 11 years with very competitive prices

M. S.

Very good service, very friendly staff

J. H.

Great Service, amazing car - love my new BMW 4 series!! Barons Bedford could not have been more helpful it helping me get the perfect car!

J. W.

After having a problem with my car after its recall the staff at Barons Bedford arranged for my car to be repaired instantly. They look after there customers

L. M.

Fast and efficient service, handed car back nice and clean inside and out. Waiting area not as good as others dealerships.

M. N.

Good service from staff and technicians

S. M.

High quality work as expected, got car cleaned too( bonus) . I had great expectations and they were well met .

J. P.

Great service as ever, not my nearest BMW dealer but always the first choice for servicing

r. H.

Good service But tyre warning light still on

p. c.

Great customer service when you are there but trying to get to talk to them on the phones can be difficult. Always a good job done though.

c. o.

Everything happened exactly as timed and as you planned it. Very efficient!

D. C.

Excellent service as always

A. W.

Excellent service as always

D. O.

Apart from trying to find the courtesy car and trying to find mine when work was completed everything runs smoothly thank you for lending me the X1 my car was spotless when I picked it up thank you

l. f.

Staff are always very helpful and keep me well informed of any issue with my vehicle.

K. H.

Dropped my car off for a re-call. Really excellent service, super quick and hassle free!

J. H.

The repairs to my 330e were done quickly and the curtesy car provided was clean and good to drive.

c. c.

Quick and courteous service, unlike local competition. Parts desk very helpful, and would use again.

S.

Fantastic service, from the moment I went just to look at their cars, to today, when I drove my new car away!

K. S.

Great and very helpful customer service! It was such a pleasure dealing with BMW in Bedford.

n.

As always great service ,timings were precise and they didn’t overrun

M. P.

Great service from highly professional staff. Also, they gave me a very respectable price on my trade-in.

S. T.

Great service from start to finish. Jasmin was spot on I was in and out in my courtesy in literally a few minutes.

C.

Great service, nice collection of cars on the shop floor including M cars.

G. P.

Work completed usual BMW Standard. However received no notification of the fact the service was completed, indeed no communication whatsoever.

S. K.

Great place fantastic Staff quick and cheap service ,very very Happy:)

N. L.

Fantastic service from start to finish from Nicola when buying a BMW, could not have been better.

R. L.

Car went in for a fault I was having, fixed promptly with good service, would happily come back 👍🏼

J. H.

Ease of booking and fast attention, looking forward to when the valeters are back!

L. K.

Excellent collection and drop off service, car serviced and valeted. Life made very easy by Barons 👍🏽

S. B.

Service staff kept me up to date with progress and were quick and efficient at handover and return .

A. L.

Thanks to Bill Pridding for taking care of me, great customer care, thank you

A. M.

Video of condition sent. Car ready when required . Valet as part of service which was very much needed.

C. T.

Thanks Josh Holliday - flexible and really helpful in finding a solution to me wanting my dream 3 series!

C. o. d.

Great service, I got parts very quickly Daniel was great help, huge asset to the company.

П.

Great service, wash & vacuum as part of the service, good work stations/facilities upstairs!

S. A.

Best customer service compare to the other branches. Went in for a full service and was kept updated

O. B.

Great service , swift , good prices , a big thank you to Jasmine , Ash and James

P. C.

Excellent service and wonderful staff at Barons BMW Bedford, always feel like a valued customer.

i. p.

Great service , thank you very much

J. S.

Car service had been completed and car back in parking area,The completion of paper work & payment took a further 45mins

P. N.

Rob was very helpful in getting my vehicle sorted in a professional manner.

P. T.

Professional, fast, friendly and state of the art tech,

K. B.

Excellent service, wouldn't go anywhere else to service my car.

P. T.

Chap named Ash... very cunning... not the cleverst of sales men lol... beware of ash

C. P.

Great selection of new and used cars, Alex was a great help, very knowledgeable.

D. H.

Friendly and professional staff. Great experience with Dan Stevens and the service department.

O. S.

Had vehicle in for recall. Straightforward. Good service

M. C.

Very courteous and friendly staff, good service

j. f.

Set expectations and kept to them, the health check video was a very nice feature.

S. W.

Quick service, good clean if car, nice to sit and read and have a coffee

A. S.

Excellent service, really great to deal with and v honest

S. M.

Excellent service, very friendly staff and very nice environment. would likely recommend.

L. S.

Fantastic Service, very informative and would definitely recommend - and thank you for the tea!

K. M.

I am very pleased with the service provided but the communication could be better

J. A.

First class service could not have been more helpful many thanks

C. Q.

Excellent service and helpful staff as always. I would never go anywhere else. Thank you

P. S.

Fabulous service as ever but the car came back stinking of cigarette smoke.

J. D.

Good service and facilities. Small hiccup with service requirements, but soon sorted.

D. W.

Good communication. Efficient service. Car cleaned brilliantly.

J. H.

I went to have my Mini Cooper Mot done the car had reached the 3 year old and required it.

I. S.

Even with the modernisations of the BMW side customer service was still outstanding.

S. L.

Not great had to kick up a fuss to get a recall notice dealt with.

P. G.

Great showroom services with an excellent range of vehicles on display.

A. G.

Great communication and great service.

J. E.

Friendly staff, good service all round. Will definitely be back.

R. C.

Good service from a well stocked dealer. Friendly and helpful

S. B.

Only went for a couple of bolts, but still got great friendly service.

S. H.

It's a fantastic dealership, full of lovely, knowledgeable individuals

s. p.

The time and delivery of service was excellent.....WiFi was in and out....

B. M.

Undertook MOT and Brake fluid service. Missed update to car indicating when next MOT due.

N. H.

Helpful staff. Good range of cars to view.

L. P.

Very happy with the service from BMW

M. A.

Excellent customer service as always.

M. S.

Excellent customer service and comfortable customer corner while you wait

J. S.

Joshua Holliday - very happy about services, everything was great.

C. F.

Very professional, excellent service

M. G.

Professional and honest service. Would highly recommend.

M. C.

Excellent service always.

S. K.

Excellent as ever. Polite staff and always helpful

A. D.

Great experience friendly atmosphere

M. B.

Quick and friendly service from Barons Bedford as always.

S. s. B.

Friendly, ample parking

P. R.

As car dealerships go it's ok

B. M.

Easy and convenient service 👌 thanks

R. W.

Good service, and helpful friendly staff

M. N.

trying to do a deal as we speak watch this space 🤓🤓🤓🤓

K. K.

First class service. Thanks to all staff.

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