Reviews of Mercedes-Benz of Bedford. (Car Dealer) in Bedford (Bedfordshire).

Mercedes-Benz of Bedford

957 Reviews

350 Comments

Car dealer

Mercedes-Benz dealer

Ampthill Rd, Bedford MK42 9QZ, United Kingdom

Description

Information of Mercedes-Benz of Bedford, Car dealer in Bedford (Bedfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Mercedes-Benz of Bedford

Popular times

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Reviews of Mercedes-Benz of Bedford

A. G.

What a fantastic experience with fab! Amazing service and professionalism! I purchased my first Mercedes here and he made the whole process stress-free and pleasant. I can't thank him enough!

M. H.

A really great experience purchasing a used AMG. The car was made ready within a day and the whole transaction was smooth and seamless. Fabrice went out of his way to make the experience something really memorable. He was happy to answer all of my questions and took the time to show me the many features of the car. The car itself is absolutely beautiful, you could see the attention to detail in how it was presented. I highly recommend Mercedes-Benz of Bedford for a friendly service delivered by great people.

X.

My father has been a loyal customer of Mercedes Bedford for many years and has always praised the consistently excellent service he has experienced. On a recent visit he spotted my dream car and we returned together with my young son to view the vehicle. I got to experience the service for myself and was very impressed. We were welcomed into the showroom and introduced to John who talked me through the vehicle details. Teresa spotted us and made us feel relaxed and valued. John made sure I was well informed about the vehicle and controls prior to a test drive. I made the decision to purchase the car feeling reassured by the standards explained to me. I collected my beautiful car this afternoon. Teresa and John went above and beyond expectations to ensure that not only I had a memorable experience but that my son did too. I completely understand why my father has stayed loyal to Mercedes Bedford and I'm pretty sure my son will be following in our footsteps one day. Thank you both, you are a credit to the company. Jackie Sinatra

L. E.

Fantastic service from Fab! The whole team at Mercedes Bedford were very friendly and welcoming, but I can't thank Fab enough. He provided an extremely helpful, friendly and professional service throughout and made it his mission to help get us the best possible deal. He made the normally painstaking process of buying a car a pleasure, without any sense of the usual 'salesman' pressure you can sometimes get. Definitely recommend!

s.

I purchased a used C43, completely remotely. Despite never visiting MB Bedford, the sales rep, Mark, was always helpful and willing to answer my emails, whatever time i was sending them. I wanted to trade my own vehicle and Mark was willing to drive up to NW England in order to swap over car - a fantastic service and one i have not been offered before. Service deserving of the rating.

V. V.

Absolutely first class experience with the team - Jordan especially went out of his way and truly went the extra mile to deliver a truly fantastic customer service. He remembered to listen carefully to his customer and demonstrated his exceptional and valuable product knowledge and experience which I very much appreciated. Truly rare to find such a quality customer service experience nowadays, cannot recommend him highly enough! Thanks also to the very knowledgeable and patient team including Olly and Steve who also went out of their way to provide an exceptional service. My little one also gives his huge thanks to you for the yummy showroom biscuits which helped him pass the time while Mummy made her decision!

K. J.

Huge thank you to Simon Raymond and the body shop team! I dropped my Volkswagen here for the front bumper to be fixed. Considering this isn’t a Volkswagen dealer I was treated better than I have been elsewhere. We were approached by I’m assuming the sales team to ask if we had been spoken too which we had several times. We’ve been to many dealerships and not even been looked at, we waited in the waiting area to be greeted by Simon who I believe is the Aftersales Manager. Simon went through the whole process of the work which would be completed, he answered all my questions I had. We were actually going away the next day so it was nice to have dropped the car off with no worries. I actually requested the car not to be fully cleaned due to the protective coating and even though Simon wasn’t thrilled with me picking up a uncleaned car he fulfilled my request. The car has been cleaned and I can’t even see what has been done (in a good way) the body shop have done remarkable work that you wouldn’t even know it’s been repaired. Massive thank you to Simon & the body shop team for making this process so easy and providing an AMAZING service. Who knows my next car could be a Mercedes! 5⭐️

D. A.

I have always had a good service from Mercedes Benz Bedford, but wanted to call out some exceptional service from Jordan who assisted us in buying our GLC recently. Jordan was super attentive, helpful and made the process as simple and easy as possible for both myself and pregnant wife. Thank you and well done to the team at Bedford who managed the whole process right up to delivery of the vehicle A1.

B. C.

My partner purchased his Mercedes-Benz from the Bedford Branch, we had the pleasure of being served by Fabrice Auffray. We collected our car today and Fabrice facilitated an amazing opening experience with the car in the show room, specially covered with a personalised sign for my partner. AMAZING!. Fabrice was absolutely fantastic, extremely knowledgable, no pressure, friendly, compassionate and supportive. After service impressive. Definitely Fabrice has the temperament, knowledge and stance for a senior management role, I thought he was a manager!. As a HR Manager myself for UK and Ireland and my Partner Area Manager we was thoroughly impressed with Fabrice’s mind set and managerial presence and skill set. Thank you so much Fabrice you made our experience unforgettable. Thank you thank you thank you!

L. T.

I’ve used Mercedes of Bedford for servicing, purchase and sale-back and I can’t fault them at any stage. I’ve just sold my car to them and was really happy with the service and support received. George was my most recent contact and he was friendly, responsive, helpful and also lovely! I’d definitely use Mercedes of Bedford again. Thanks for all their help so far.

M. M.

From the moment we entered the building to the day we collected our new car the service was first class. Like nothing we've experienced before when buying a car. Teresa was welcoming and did everything she could to find me exactly what we were looking for. She and Stuart were accommodating and we were kept informed at every step of the process with regular contact from them. They did what they said they would and were there to answer any questions we had regarding our purchase. Thank you also to Joshuah and Zac! All in all a 5* premium service and amazing experience! Thank you to all the team at Mercedes-Benz of Bedford! From Mr & Mrs M

T. P.

What an utterly fantastic service offered, I cannot believe just how well I was treated, such a professional and streamlined service. It made part exchanging my old car for a newer one a very pleasant and extremely easy process. I cannot recommend this highly enough.

D. N.

Thank you once again to the team at Mercedes Bedford! We picked our GLE up a couple of weeks ago and love it. It's our second, sad to see the other one go they are fantastic cars but the new one is amazing, updated in so many ways! Everyone at Bedford Mercedes makes you feel welcome always a great experience choosing a car. A special thank you once again to Hayley who aways goes the extra mile to make sure you're happy! Also to Edward, and to Ash who took us on a test drive he's not been with Mercedes long but his enthusiasm and knowledge was fantastic.

N.

I have nothing but praise for Theresa (Sales Manager) at Mercedes Bedford . After an issue with a newly purchased vehicle from the dealership Theresa has gone over and above what any normal person in her role would do. Her kindness and commitment to her job is second to none . She is an incredible asset to Mercedes Benz and I would not go anywhere else . What an absolutely amazing lady. Thank you !

R. A.

Ordered my new C 300 AMG in March this year and I feel there is a lack of communication among the sales team. However the handover by John Saunders I found very informative and thanks to him I will change my 3 stars to 5. The car was worth the wait. Excellent

A. c.

I recently bought an E class from here and was looked after by John. It was a very swift and positive experience, I would highly recommend them as a dealership, with nothing being too much trouble for anyone. As soon as I first walked in, I was greeted with a warm welcome and was looked after from there. John was approachable, he was able to answer all the questions that I had asked and showed real passion towards the brand . Well done Mercades Bedford

S. C.

Can't recommend this dealership highly enough!!!!. Purchased a used GLC from them and the service I have received has been absolutely outstanding. Daniel Harbour in sales, dealt with my wife and I during our purchase and his approach and professionalism, made the whole buying experience a pleasure. Every member of staff we had dealings with, from the young man who sent a video of our car and the chap who set up my Mercedes Me account, nothing was too much trouble, no high pressure sales techniques, just good, honest and fair people to deal with. Had a follow up call from Sales manager, Theresa and again was amazed at the professionalism of her approach to our purchase. If you're in the market for a new or used car, then I would definitely recommend Mercedes Benz of Bedford, they have just got it right. Very pleased customer Stewart.

E. B.

This Dealership is probably one of the best I’ve ever seen when it comes to Customer Service. We have just purchased our Mercedes GLE and we were looked after by Hayley who saw the deal through from beginning to end. She was professional and no nonsense, easy to deal with and a credit to Mercedes-Benz. Every single member of staff was attentive and welcoming, I would absolutely recommend Hayley & the team at MB Bedford. Thank you for a seamless, pleasant transaction.

B. N.

Just wanted to say thank you to Nick for making my service & MOT experience always easy and smooth running. Excellent service provided by Nick especially but also by all staff in the garage- very welcoming and hospitable. Great communication throughout the whole process and quick responses. Thanks again, wouldn’t go anywhere else.

A. O.

After a horrendous experience with Mercedes Benz of Milton Keynes I gave Bedford a go and I was very pleasantly surprised. I was helped by Nick in the service department and I could not find faulty with both the work done and the manner by which my car was treated. It is amazing that both of these franchises are under the same Sytner umbrella. Night and day service and customer focus between the two dealerships.

D. P.

Can’t fault the service team at Bedford Mercedes. Fantastic service from start to finish. Nick and his team go above and beyond, especially Harj who picked me up to collect my car once the MOT & service was complete. Thanks again!

S. Z.

The best car buying experience. Neil is absolutely amazing, did all he could to make sure we got the car we wanted. So so happy with the car, it’s everything we wanted , and the buying experience was so smooth, will be using this dealership for all our future cars!!

M. 3.

I would like to say a thank you to Hayley for taking me out on an enjoyable test driver of the Mercedes GLC 63s, as this is a car that I am looking to purchase via Hayley once we find the right spec and model required. As far as Sales Executives go, Hayley is cut from a different type of cloth and calibre, as at no point did she try to over sell the car to me and was very knowledgeable of the car’s capabilities and performance, as this is what and who I look for when looking to purchase any vehicle, and have to say that she is the best thus far, which will eventually make me happy to want to spend my money with her, and her only I really hope that Hayley is valued, as this level of service should be the bench mark within Mercedes that I expect, as I have walked away/out from previous Mercedes dealerships for being stereotyped as soon as I walk on to the premises. So again, thank you for making me feel welcome and to be treated as a valued customer, and together we will find the right car and at the right time. Many thanks Mr M

l. h.

Looking to upgrade my Mercedes and found the one l was looking for at Mercedes Bedford. Hayley was superb from the outset. Friendly, professional and efficient. Everyone l met contributed to a great purchasing experience. Will definitely return to Bedford for my next one!

S. K.

I just bought my car from Mercedes’ Bedford. The Salesman Kornel was amazing, really helpful and knowledgeable. This was great for me as I am profoundly deaf. Mercedes’ Bedford Managers Ollie and Josh made adjustments for me to help my communication, so the process of buying my car was very smooth.

D. O.

Picked up my Mercedes AMG Line C-Class today and I must say Jordan was so helpful and friendly throughout the entire process. He took his time to explain things into details for us and made the process very easy. I would recommend Jordan and Mercedes Bedford any day anytime!

A. S.

I was buying two Mercedes at the same time. Thanks to the professionalism, support and vast knowledge of Teresa and Kornel, everything went smoothly. I recommend and thank you for the service. I will definitely come back here.

M. W.

I found a vehicle online I was interested in purchasing unfortunately it was out of price range, during my visit Marcus from the sales department was assisting me and managed to find me an alternative vehicle. Marcus arranged for my vehicle to be delivered by the end of the week so I could take a test drive, I was then happy to go ahead with the purchase. Marcus went through my fiance options with me and kept me updated throughout making the entire process easy. Mercedes has a reputation for being a premium manufacturer, sales members like Marcus genuinely made my experience brilliant, his organisation and professional approach is credit to Mercedes-benz.

R. M.

The whole experience of buying my new car and trading in my old one was first class. Daniel Harbour, sales executive, was professional, knowledgeable and friendly. He was exceptional. Thank you.

A. G.

The service received by George Dunks was excellent. George is very curtious and a real professional at his job offers honest and great advice. The whole transaction was completely headache free, straight forward and all thanks to George who is a real asset to Mercedes.

R. D. F.

I had a great experience at Mercedes Bedford. Specially, I would like to thank Kornel for his patience and support. Because of my company's restrictions, I was looking for very specific specs under a specific budget and Kornel helped me; not only with his advice, also with his dedicated attention and perseverance helping me finding my perfect car.

Y. V.

Kornel has done it again! The Mercedes Team at Bedford are incredible but I have to say I don’t know what I would do without Kornel’s help. Not only did he sell me my first ever car but he also helped upgrade and change it a month into having the car. Forever grateful, customer for life!

M. G.

Great service and friendly/helpful staff. Only downside I found is long waiting times due to them being so busy to actually get a service booked in other than that can’t complain! Been to other branches in other areas and I didn’t receive the service I get at Bedford. Overall top service!!

K. M.

The experience was excellent and first class from the first day to the day we took the car away the whole process was patiently explained. This was largely due to the amazing service and professionalism shown by Daniel Harbour. Thank you!

a. b.

The customer service at the dealership is excellent and their cars are reasonably priced. Kornel Zielinski was very helpful and professional throughout my search for a car. Unfortunately my finance application fell through but I hope to secure a car through them in the future. Will definitely recommend this dealership.

E. s.

Excellent swift change of car. Couldn’t fault the service I got here from Hayley Jacobs. Made everything so easy. From the 1st point of contact to getting the GLC and driving home. Thank you 😊

P. A.

Probably should have been writing this before, now recognising how easy it is to let consistent good service over the years get taken for granted. We bought the first Mercedes in 2011. Herjit, as a senior on the service team, has been the greatest aspect of continuity over the intervening period. His standard of service, assistance, explanations etc, whilst recognising and rewarding our loyalty with a matching desire to accommodate our needs wherever possible, is without doubt the main reason for subsequent purchases and thus why they now look after 3 cars for me, and I wouldn’t hesitate to recommend them to anyone else.

R. H.

Excellent and friendly service from initial contact through to the final purchase. I found the whole part exchange process very efficient and everything went through with no issues. Plus I'm extremely happy with the new car :-)

S. O.

Kornel Zielinski was absolutely amazing. He was very patient and detailed every step of the way! I couldn’t have asked for a better person to help me purchase my first car! He’s a true asset to the business!

R. T.

I collected my new A200 AMG line saloon two weeks ago Fabrice made the whole experience very good everybody was very friendly. Special thank you to Teresa Who stepped in at the beginning of the buying process when we had a problem. Sorry for the late review guys i’ve been enjoying the car too much thanks again

P. F.

Had a test drive of an EQB with their representative Kornel. I really appreciated his assistance. Very friendly and knowledgeable plus literally put me in the driving seat to allow me to experience the car as I needed to. Would recommend.

K. A.

Great experience with these guys and girls,My car was just going to run out of warranty when it started to make a horrible noise when going over speed humps and turning corners etc,To cut a very long story short this was March, And though it took 6 months to finally pinpoint the problem you guys where amazing,It was like finding a needle in a haystack and you didn’t give up until the problem was fixed,Free loan cars when you had mine in for the work,A special thank you to Nick and Martin who were great,Car dealers have a bad name (Glyn Hopkins Bedford) but Mercedes Bedford went above and beyond to provide a great service,I have always said you get what you pay for,Mercedes cars are bit more expensive but the service you receive is second to none, You were honest and told no lies,Well done and keep up your good work,Thank you

D. D.

Brought my car in for a service at Mercedes-Benz Bedford. Would recommend this garage. Staff member Annalise was very professional and helpful. Provided a courtesy car and completed service in a day. Thanks

S. B.

Kornel responded to my initial enquiry very fast and subsequent communication was very responsive. Makes such a difference when looking to buy a car. This is my 2nd Mercedes thru Sytner and I would have no issue in recommending this dealership.

R. H. M.

The best Mercedes-Benz dealership for miles around. Nick and his team have always been really Polite, Professional and Helpful.

J. F.

Really good service from these guys after having a bad experience at other Mercedes locations nearer to home. I got myself a C43 and my salesman was Cameron and he was great. He wasn’t pushy or trying to put me into a car I didn’t want. He showed great knowledge of the model I was interested in. What I liked best is that he kept me updated at all times. He even come and picked me up from Essex on his day off on the day of the pick up. I sat in the back with a mask on obviously, before people start to worry. Unbelievable customer service from him. Special mention to his manager, Teresa. On the pick up day she was available at all times for me and helped so much. Keep up the good work you guys. You’re a real credit the Mercedes brand.

M. S.

Excellent sales service, from the first point of contact to final delivery. Happy to recommend the team there and especially my main contact, Hayley Jacobs.

J. M.

Having reservations about buying a car on-line,due to the current lockdown rules, also being a major purchase l needed the process to run smoothly and also have faith in the car l was buying was of the standard l was paying for. I had no need worry, the service l received from Sytner Mercedes in Bedford was brilliant from start to finish, l was guided through my purchase by Jahmal who kept me updated, although it didn't take long for the car to be delivered right to my door, by Paul who was very helpful and knowledgeable when I had questions. Also any questions l had about the service plan were explained by Nick, which l have decided to take as you save money. The car was absolutely immaculate which l was assured it would be. Thank you Sytner, my next purchase will be with you!

B. N.

I always had good experience with Mercedes Benz Bedford as they look after me for quite few years now, but this time it was exceptional. Despite me calling to book my service last minute I was allocated next week. My car was fully serviced, cleaned and got delivered next day to my door by Mercedes Benz Drivers.. Nick and his team did great job. Always polite , helpful, professional and leaving with good experience . Also had a chance to speak to lovely Hayley from Sales Team and looking forward to be back soon hopefully to order my new car.

B. G.

Having just sold a car to Sytner Group - Mercedes Benz at Bedford, I wanted to say how pleased we were with the service we received. We dealt with George Dunks, the branch buyer and Josh Torn from sales. Both were extremely helpful especially George who managed the whole process making it a stress free and easy transaction. We were unable to take the vehicle into the dealership so George came to us, inspected the car and offered us the price we were hoping to achieve. Once we had agreed the sale, he personally came to collect the car and ensured we were happy with the service. Fantastic service - thank you

S. M.

Previously have had bad experiences with a staff member. However, my most recent visit to the Bedford dealership was completely different. I received excellent customer service from Edward, Jordan, Athena and The manger, who were all amazing. They made me feel comfortable and went beyond to help with all my questions and needs.

b. h.

Fantastic customer service from Haley we have just brought our second car from Mercedes Bedford and it was a fabulous experience from start to finish. We also get our cars serviced here and again it customers service has always been wonderful. Haley is an absolute credit to Mercedes, thank you. I would definitely recommend them

V. H.

Took my vehicle in for MOT on Saturday . Annalise Charles was he customer service representative and single handedly restored my faith in Mercedes-Benz with her exceptional customer service skills. She was even willing to wait 15 minutes over time to ensure I was a satisfied customer and even though it was an inconvenience, everything was done with a smile. Top class !

J. F.

Called the Bedford Dealership today to enquire about a part for my 10 year old Mercedes. Lorraine in the parts department quickly identified the part I needed on the phone and the part was waiting for me when I arrived at the dealership. Even though the part was only £3, I was dealt with like I had just purchased a brand new car. Phenomenal customer service experience.

C. H.

I have always had an excellent experience within this dealership but my most recent was particularly poignant. Whilst dropping my daughter to school, my dashboard alerted me to reduced tyre pressure. After pulling over, a screw revealed itself which made driving my car much further virtually impossible as I was losing pressure fast. I contacted the branch who managed to squeeze me in for an appointment. Thankfully, the dealership had the tyre I needed on-site, which they changed swiftly. The process took an hour and a half - from my initial call to me going on my merry way sans puncture. What brilliant service! I am a busy working Mum with school runs and errands to weave into my day - I need my car. It looked set to be a tricky few days but Mercedes-Benz of Bedford came to my rescue. I got to work not having lost too much time in the morning. Absolutely fantastic! Nick and the team are gems and I will not hesitate in recommending or visiting again. Thanks guys!

T. S.

We have been using the Mercedes Bedford branch for few years now to get our car serviced but I am giving this 5*review especially for Nick in service team as he has been exceptionally helpful. I had a warning light come up in our new EQC and with a toddler ; I panicked at the time as it was very unusual and advised to go to nearest dealership. I am glad that I got Nick to look at it as he not only helped the car to get into the workshop but also arranged a carry on travel for me and considering I was with my toddler ; he kept me updated throughout and also had me dropped off at home by one of his team member - Anna . I would personally rate them both 5 * for their exceptional service at the time of need.

D. M.

Bought a car after seeing the advert online. Fab was so helpful in arranging the purchase and made the process easy. Thank you Fab! The prep of the car was also excellent and the cover reveal made collection very special.

T. B.

Really impressed with the professionalism, friendliness and efficiency of a recent sale. George Dunks was the perfect example of how the ‘Mercedes’ Experience’ can and should be. Thoroughly recommend and they have put my local Mercedes dealership to shame.

w.

What fantastic service my mother is unwell and couldn’t bring the car in for a recall the service team were fantastic and collected and delivered the car back and even cleaned it fantastic service

l. t.

Always a pleasure to deal with Herjit, Nick and the team. We were kept informed about the repair from day one and once the part arrived it was completed immediately. Great communication and customer care second to none.

S. M.

Had an amazing experience dealing with Teresa. She went above and beyond to help me find a new car and to get exactly what I wanted without any comprise. Excellent service

f. t.

We recently travelled from York, to buy our new E63S from Mercedes-Benz of Bedford, and was helped and guided all the way by Gino Genova, who was informative without being pushy, and also helped with all the paperwork, which made our purchasing experience enjoyable. Gino has an abundance of knowledge, and is a true proffessional, we also found him to be honest and sincere, which is rare in this industry, we find. Would also like to mention Teresa Spadadcino, who was a phone call away when needing further support, we found her to be invaluble, thank you Mercedes-Benz, was well woth the 8 hours round trip.

M. M.

Fantastic experience again. From my initial finance review with Mark Hawtin to handover with Fabrice Auffray the service has been amazing and smooth. I had made it extremely clear to Mark and Fab that due to going through a mortgage application the renewal of my lease had come at a tricky time, and amazingly in Mark and Fab there are 2 salesman who took the time to listen and understand, and were even very patient with me as I changed my mind on the type of car I wanted half way through. Fab kept me in the loop for the duration of sourcing me a vehicle and once one was found took his time ensuring I completely understood everything. Mark was also always on hand for any questions I had regarding the finance. Having fallen foul of more 'dodgy' sales tactics from other dealerships in the past it was breath of fresh air dealing with these two whilst juggling buying a house. Could not recommend them enough and look forward to speaking with them both again. A credit to Mercedes and the Sytner group.

O. M.

I could not recommend Gino at MB enough!! From start to finish the service has been second to none. Buying my first ever Mercedes has been an absolute dream and it wouldn’t have been possible without him! I can’t thank him enough for making the process so easy and stress free. Nothing was too much trouble and he supported and helped me every step of the way. Thank you so so much!! Anna has also been absolutely incredible and I can’t thank her enough for everything she did!!

T. T.

My thanks to Teresa yesterday for sorting me out a good deal on a new GLE. Also to Nino and Josh for their help too. A really good experience, and everyone was so helpful and accomodating. Can't wait to pick the car up now!

N. V.

Mercedes Benz of Bedford are simply just the best for all your aftercare requirements. The aftersales department will take care of you and treat you like you belong to them, always keeping you up to date throughout day. Service Care Plans are the way forwards saving you money and if you need additional repairs they will even help you spread the costs monthly interest free. Thank you Mercedes Benz Bedford

R. B.

Great customer care from Zhane at Mercedes Bedford. Advised and assisted all the way and looked out for all options available to our requirements. Extremely pleasant and professional. Thank you.

R. S.

I have been going to Mercedes in bedford for many years to have my car serviced. I can not prise Harjit and rest of the staff at the branch for their excellence customer service, going beyond and above to make sure you are looked after and your concerns managed professionally.

R. W.

This is my 2nd E class wagon purchased from Mercedes Bedford with the assistance of Daniel Harbour. First class service & care, I also use Mercedes Bedford for my servicing, as the service team are also first class, although I stay 380 miles away from Bedford! The Mercedes Bedford is Convent as our daughter lives in Lidlington. We look forward to carrying out our relationship with Synter going forward Thanks again to Dan and Nick and the service team. Many thanks. Robert and Liz

J. A.

Was easy to book in and sort date for service. Car collected as agreed. Service and software update carried out and car delivered back promptly.

V. V.

Had the best experience with Sam -Sales and Teresa(manager) . Warm welcome, technically expertises and off course Sales technique and they would make you to accept their offer 😀 5 stars 🌟 for both of them .

S. H.

Chuffed to bits with my new C Class AMG Line Premium.....I’ve had the best experience buying this car, I’ve had BMW & Audi and Ive never received service to the standard that Mercedes of Bedford has given me. I dealt with Teresa, Peter, Dan, Stuart & Parm and the transaction was the smoothest imaginable. Not to mention a corker of a deal put together by Teresa & Peter. Highly recommended.

K. B.

Excellent service - car collected as per arrangement and returned similarly. Really appreciated this extra help as temporarily unable to drive myself.

J. H.

Always great service! Although parts where closed both Mark’s in sales where more then happy to help me with replacing a dead battery in my cars keys!

s. X.

The dealership and staff were clean and welcoming, Kornel especially was very honest, happy and friendly. He always knew what he was talking about!

S.

All good from arrival to drive-away. Very professional service from the sales team. Happy customer. Thank You.

B. K.

Great service Had a warning light came on so came in on Saturday at 2.30pm the Service Gentleman tall Asian gentleman was just leaving I had a trip to do to London. He made me coffee and drove the car into the workshop and checked my tyres and assured me car was safe just wanted to say thank you to him, we are always happy to complain but never to say thank you for a great service did not even get his name.

A. R.

I have been a Mercedes owner for several years now and like the brand very much. However, after much deliberation I purchased another brand and after a few months I regretted it and decided to update my car and went to Mercedes of Bedford. On my arrival I was greeted by Stuart who was highly professional, highly knowledgeable and has the patience of a saint and over 2 separate visits he matched my needs to a C Class, a C250, which I was and am highly delighted with. I returned to the dealership several months later as I needed some advice about my car and found out that it required some updates. I was met by Herjit, who looked after me and again met my needs exactly and it was clear that Herjit's focus was on making my experience first class and I even had a dedicated and skilled technician called Alex who took charge of the works to my car and kept me informed throughout. For me the test of any dealership is how they take care of you, the customer, once a problem arises, and my experience with Mercedes of Bedford was unbeatable and so much so that I have since referred a friend who bought his new E Class and I will return to purchase my next car which will be in the next 6 months. And finally I must also mention Bridget who provided oversight of the Customer Service Team involved in making my experience the best it could be. It was very much appreciated.

D. L.

Would give 6 * if I could. Exceptional service received from Herjit and the lady that answered my initial phone call (sorry didn't get the name). Thank you guys!

F. H.

On collection of my car after a 5 hour service on 3rd March, I became aware of an engine warning light. This light stayed on permanently until the next day when I returned the vehicle. It turned out to be a servicing error where a cable had not been reconnected. The servicing team admitted that the problem should have been identified before the vehicle was handed back, and offered to top up my fuel to compensate for my wasted time and distance travelled, but my tank was full. I travel to a reunion in Lancashire on 1st April. I hope they keep their word on the fuel top up before that, when I next call in! On reflection and, although the facts are true, on the night of the 3rd March, I was under pressure to attend an emergency meeting of my Royal British Legion branch who's well liked chairman had passed away. During my years with the Bedford Mercedes-Benz branch, I have never received less than exemplary service and courtesy. My original 3 star rating was a gut reaction to the pressure I was under and I have no hesitation in raising my assessment to 4 stars.

M. O.

The best experience I’ve had buying a car. Fantastic customer service from Fab and Paul. Treated us with respect, very helpful and knowledgeable. Everything you could ask for when purchasing a new car. Thank you. I would highly recommend this dealership to everyone

S. C.

I would like to say a massive thank you to Nick and Michael the italian stallions who are absolutely fantastic and amazing. My car came in for a scratch which appeared on my beautiful Mercedes C Class Coupe which I love and so far on my 4th Mercedes I've purchased from Mercedes Benz Bedford , both guys reassured me they took me under their wings and sorted my scratch out. It's like a brand new car again. Nick and Michael are a credit to Mercedes Benz of Bedford and I want to give them a massive thank you to them both.

M. T.

We came in to store on Saturday, just to have a look around. When arriving in store we were very kindly greeted by Marcus. He was very helpful and supportive when giving us advice and put no pressure on us to buy, ensuring we were comfortable with everything. He helped us to look through a range of cars and discuss the best deal. Once we had decided which car we was going for, his support throughout the process continued to be fantastic. The sales manager Teresa came over during the sale and was also incredibly helpful. She was happy to answer any question and nothing seemed to be any trouble for her. We were told that we would have up to a two week wait, but Teresa ensured us she would do her best to get it to us ASAP. We went to pick up the car only 4 days later and on arrival to pick it up, Teresa continued to be a great help, ensuring we were fully happy with everything before we left. Could not recommend this store enough and the help from Marcus and Teresa, they have both been incredible. Thank you for making our experience so exciting and such a joy! Will deffo be recommending you both to everyone!!

L. S.

Really refreshing to deal with a car dealership that really cares, Marcus the young guy I dealt with was fantastic. Even when I visited the dealership not one member of staff walked by without saying hello or asking if they could help. Cannot recommend Marcus order dealership any higher

c. r.

Everyone was so amazing and friendly my service was done in a very timely manner .. Would highly recommend this team .. everyone I interacted with were excellent ..

J. C.

Really great experience buying a new car from Stuart. From start to finish communication was great, really patient covering off spec and financing etc. Knowledgable about the car and handover was also great. Travelled 60 miles to this dealer and would do so again. Love the car so far, so happy days all around! Best car buying experience yet 👍

N. S.

It gives me immense pleasure to share my recent experience at Mercedes-Benz of Bedford with Mrs Hayley Jacobs being my focal point of contact and through her I have purchased a brand new GLB220d, which I have received yesterday Tue 29 March 2022. Until I purchased the aforementioned vehicle from yourselves, I was only dealing with the Lookers Group as I am living in Kent, where they have several showrooms within about 50 miles from Sittingbourne. I have bought from them 3 Mercedes-Benz vehicles, as detailed below; In Feb 2017 I purchased an A180 from their Eastbourne showroom. In Nov 2019 I have part-exchanged the A180 with a C200 from their Maidstone showroom In Feb 2020 I have part-exchanged the C200 with another C200 AMG Line from their Ashford showroom. All the above vehicles were meant from my wife usage and currently she has the C200 AMG Line. In Jan 2022 I decided to part-exchanged my own vehicle (Hyundai Santa Fe) which I bought brand new from Hyundai dealer in Rainham, back in June 2016. Again, I went back to Lookers and made deal with their Ashford branch to part exchange it against a GLB200, which was supposed to be delivered to me by 07th March'22. However, they informed me in February that there will be a delay of couple of weeks, which did not present to me a big problem, as I was not in great hurry and I could easily wait. However, I decided subsequently to look around through different dealers until I came across your Bedford showroom and interacted with Hayley, and later on struck a part-exchange deal with her against GLB220D and paid her immediately a deposit of £500, and not worrying too much whether I will get a refund of the £500 deposit which I paid to Lookers in Ashford, which I did at the end. With the above being said, the purpose of this email is to highlight the difference between the two Groups;Lookers vs Sytner, based on 3 experiences with the earlier verses 1 experience with the later. In all honesty, after what I have experienced with your Group represented by Mrs Hayley Jacobs, I do not think I will ever go back to Lookers under any circumstances, even if they are cheaper. As far as I am concerned, the money aspect is not the main criteria for my choice. My reason for saying so is based on my experience with Hayley, which include, but not limited to the following; Her high standard of professionalism all the way through, from the 1st contact until I received my car yesterday Tue 29 March'22. ■Very skillful and talented. ■Very pleasant and cheerful person to interact with. ■Very committed to her job and punctual in her promises. ■Extremely helpful. She used to reply to me even during her time off work. Indeed, she goes the extra mile to ensure full client satisfaction. ■Honest and sincere and highly dedicated to her job. ■Client satisfaction is of paramount importance to her and she always strive to make sure I am happy. As far as I am concerned and without prejudice, I have never experienced any of the above during my 3 purchases experiences with Lookers. There is no way I will ever go back to Lookers to Purchase a car. Unfortunately due to the distance involved, I have no choice but to use them for servicing our 2 Mercedes, which include my GLB220D. that I purchased from Mercedes-Benz of Bedford. Notwithstanding the above, I must extend my sincere congratulation to you as a Group for having someone like Hayley. She's an ideal person to represent your Group. I do believe that she ought to be recognized for what she does for your Company and I am confident enough having heard my experience with her, you will take my comments/remarks onto your consideration during her job review and undoubtedly you will do the needful as deemed necessary and appropriate. I wish her well. I thank you for allowing me the opportunity to share the above with yourselves. Dr Nader Saboun

J. K.

Absolutely brilliant, top notch service from first enquiry through to buying and servicing. Fab & Nick take excellent care of us, and we couldn't be happier!

P. B.

Whilst I have mixed experiences in my dealings with this branch in the past, the latest was very good indeed if not outstanding. I experienced a repeated problem with my vehicle suspension last weekend. I emailed Herjit to let him know, expecting a reply on Tuesday once he was back in work. Instead I got a phone call immediately and he advised me what to do. I have never had such great service from any garage before in nearly 50 years of driving. The car was efficiently recovered (great job by MB assist too) and repaired in a couple of days with a generous contribution from MB towards the cost. I was kept in the picture all along. All in all I was delighted by the support and service I received. Simply first class.

S. B.

My experience at Bedford was outstanding. All staff brilliant, but Jordan in particular

T. W.

Fantastic Customer Care and Service from Nick in the Service Department. Took the time to understand my needs and why my car was being brought in, Showed a genuine interest in getting the issues resolved. You often hear horror stories about mainstream dealers ripping customers off in their pricing and the service you get, in return, however this was the complete opposite with him and the team. they are Very Appreciative for the customers they have, and that in return is very much appreciated and won't be forgotten. Thank you Nick.

D. D.

Nice polite service person on the desk when I arrived and car completed the same day and returned to me nice and clean.

B. R.

One of the best dealerships I have ever visited. My dealings were with Markus who I started talking to over the phone and then met up with at the showroom. He was full of knowledge on the car I was looking at, and was able to answer all my questions. I never felt pressured at all when looking around the car. I was accompanied by Sam on my test drive who took me on a combination of roads to get a feel for the car, it was nice to be on a test drive with someone who takes you on a good route. Unfortunately on this occasion, I did not purchase the car due to unforseen circumstances on my side, however I wouldn't hesitate to visit MB Bedford again for a car. Thank you Markus and Team!

D. R.

Fantastic service. I left BMW for Mercedes and I can say I will never go back to BMW. The service is Fantastic. I would give 10 stars if I could.

J. S.

Made me feel welcome and cared from the first minute I step into the shop. Fabulous staff and excellent service . I highly recommend visiting them. Thank you 😊

M. B.

Perfect and very nice service. Kornel and Teresa are the best professionals. I sincerely recommend.

A. B.

The staff and service received at Bedford was superb. I was given a lot of very helpful information which, ultimately, will result in me saving hundreds of pounds on service charges. Furthermore, the car was returned to me in almost ‘as new’ condition. I was really impressed. If I have one criticism, it is that, after being contacted as a new member of the Mercedes Club, I emailed some questions and I have not received a reply.

V. W.

Kornel very good service , very friendly I will definitely be back again

D. M.

A great service, found my new car A250e saloon and sorted everything in a day painlessly with a pickup for 8 days later due to work commitments. Salesman having to isolate but kept in contact with me by phone and email, updated continually. Pick up day Stuart was having to isolate again but alternative arrangement made for handover and then called to finalise paperwork with me. Car was immaculate, fully charged and half a tank of petrol. Full walk through of controls as expected, not rushed at all. One of the best purchasing experiences ever had and didn't end after pick up, regular communication regarding wall box and to ensure all OK. Thank.you Stuart and all the team.

J. S.

Great customer service from the service team, especially Martin, he was a massive help and was very considerate of my needs as a person with a disability.

S. H.

After a few months of making my mind up which car to have next I am the proud owner of a GIA sport. Sam E at Bedford was brilliant in all the advice and no hard sell to make this happen. Lovely and professional manner… thank you Sam E I am so pleased with my purchase.

G. P.

Excellent all round on this occasion, Staff very friendly and chatty. work done on time and to cost, finished early too. Only drawback is the 1st gear issue which I am monitoring as advised by Nick. A software update was done again, but I am logging the time and date of the gearbox clunk for a couple of months to that the frequency can be seen if it does happen again. all in all, very good experience this time

Y. H.

I never normally write reviews, however I really wanted to share my experience at Mercedes-Benz Bedford. I was intially greeted by Nick Ventrone from services who was a pleasure, he was very enthusiastic about the company and what the cars offer and gave me a quick run down of what they have. He then referred me to Fabrice Auffray in sales where he assured me I would be in good hands. To say Fabrice has gone above and beyond since I have met him is an understatement, he has been outstanding from start to finish or purchasing a vehicle and driving it home! Fabrice has always been available by phone or email, and has always answered my queries in depth. Throughout the whole process, I have never had to chase him, he has always come to me with all the answers that I’ve needed. He’s also thought of any future planning, that I need to consider with my new vehicle. Being able to start the new year in my new car has been amazing, and I cannot thank him enough for all that he has done for me and my purchasing of a Mercedes. I have never had this type of experience before purchasing a vehicle, I have had many new cars from other dealerships. But, the service I have received through Mercedes-Benz has been above and beyond my expectation, and I cannot thank these individuals enough. I am still in touch with Fabrice now with some after care about the car and he’s been amazing - I also have time which I am due to come in again and meet with Nick about actioning a few things on the car. I myself work for a company in customer service and to say that the service I have received has been second to none since I walked through the door at the bedford dealership! Both these individuals embody the company’s ethos and are a true credit to the company. Wish I could do something more to show my appreciation. THANK YOU!!!

G. D.

Excellent service; thank you to Nick Ventrone for excellent customer service, really makes the difference.

D. P.

I am a high profile DJ and could of used any Mercedes-Benz I chose to drive to Bedford Simply because the service Teresa Spadaccino and Mark Williams provided. It’s clear Teresa is passionate about delivering a first class customer experience and I am genuinely so happy with my car. I explained that I wanted a car for a special birthday and she simply made this happen. Given the current climate I have to say I’m simply wowed by the professionalism and passion this team provide. Thank you Teresa you made this special for me and we appreciate it so much.

c. p.

Marcus, the sales executive, made the experience a most relaxing one. He even brought the car around to our home as we had no transport. Once we had decided on the purchase Marcus ensured the car was ready for collection ASAP. On the day of the collection Marcus spent a considerable amount of his time explaining some of the intricacies of the car which was much appreciated as it saved us hacking our way through the handbook. A pleasant and relaxing experience.

H. L. N.

So happy with my new GLE! Teresa & Gino were an amazing team & I had my new car within days! I’ve followed Teresa for years from Audi because I love her no BS approach to car sales. Gino was flawless with his customer service to the point of even buffing my car before I left the show room! 5* as always and a big reason as to why I always come back to Mercedes! Thank you so much guys!

A. e.

7 minutes ago I just wanted to take the tome to say that dealing with Teresa is such an enjoyable experience as a customer that drove two hours to buy a cars and 2 hours to come for a service. I have 4 Mercedes-Benz dealerships within a 20 mile radius. they do not give the Bedford feeling or come close to the service i get at Bedford. Teresa your a credit to Mercedes-Benz I love dealing with you. Transparency and professionalism to the best. Thank you for everything......... Micheala :)

A. G.

I just bought a Mercedes and I took it to the service desk in Bedford; both Nick and Martin were superb, I mean absolutely great. I know Merc's can be expensive, but I'm so relieved to be in the hands of these two at the whole team at the Bedford branch - so reassured. Really great, would recommend to anybody. Super stuff.

J. M.

I just wanted to take the time to thank Fabrice for his amazing customer service, he made the whole process really easy for me. Nothing that I asked for was any trouble and I was made to feel very welcome when buying my first Mercedes car. Highly recommend!

S. J.

Although we had a lot of issues when we first bought our Mercedes once we raised these concerns we could not have felt more looked after. It is a welcome change for management to own an issue & work with you to resolve & go out of their way to make sure they have a happy customer. Thank you Martin Shea & Teresa Spadaccino

A. C.

Couldn't rate them any higher, bought an A class with my partner recently from them, from a lovely Welshman called Mark! I honestly couldn't rate the showroom and their staff any higher, the service we got from them was top notch. When we had noticed some tiny scuff marks on the inside of the boot ( mind you this is a used car we had purchased from them) they kept the car in, and sorted them out for us, and made the inside of the boot look brand new! Then Mark ever so kindly managed to get us some diesel during the fuel shortage, again all of this was free of charge. The car runs beautifully without any issues and looks brand spanking new! 10/10

R. N.

Have to give a big shout out to Marcus Gittens. I made initial contact with him in respect of a car which ultimately got sold to someone else. However, Marcus worked tirelessly to source another car for me and I ended up securing a much better car at a better price than I originally was going to pay. I had made approaches to local Mercedes dealers who were never really interested in me. My 2hr drive to Bedford to pick up the car and thank Marcus in person was well worth it. If I need another car, I will certainly be calling Marcus

R. A.

I would highly recommend.. I went to Mercedes Bedford 3 years ago but was put off by the service so purchased my vehicle from Milton Keynes instead. But this year I brought my vehicle from Bedford as the sales person Will was extremely friendly and welcoming, the sale went very smoothly. On collection of my vehicle I was then seen by Peter as Will was unavailable, Peter was extremely friendly and knowledgeable, he kept me informed of the whole process. On collection of my vehicle Peter went above and beyond taking his time to ensure I was comfortable with the vehicle and controls.

K. S.

Having not had a great experience in the past with servicing my cars with main dealers, I was blown away by the excellent customer service I received by George Rushby, Nick, and Harj from Mercedes in Bedford. George took care of the car and kept me updated along each step with regular video updates sent to my phone which gave me a peace of mind during the car's major service. George seemed very knowledgeable and passionate with what he does and has been by far one of the best service technicians I have ever come across. Nick and Harj were also very friendly and helpful. I will be using Mercedes Bedford again for servicing my cars thanks to the excellent service I received from George, Nick and Harj.

D. J.

I recently dealt with this branch when trading in my 2017 C220D. I initially spoke to Peter Hale. He was so helpful & accomodating over the phone that I was suspicious, LOL. He seemed to know EVERYTHING about the cars he was selling. Anyway, we did a deal over the phone & with a little trepidation I went to Bedford to hand over my car & pay the balance. Peter had done everything, all the paperwork, updating my Mercedes Me app, log book etc. He'd even made up my cherished number plates free of charge. He also explained every detail of the purchase & the services I would get with the car. The whole process took about 2 hours. I'd have to say the level of service afforded to me by Peter was at a level I would have been surprised to have got had I been purchasing an £80,000 vehicle, let alone a trade in which just £5K changed hands. In closing the rest of the staff seemed very pleasant as well.

j. w.

So Grateful that service like this still exists. Found the car we wanted online and it wasnt even a Mercedes, yet Marcus and Theresa went over and above in service to us and ensured we had everything we needed even for the return trip home (3 hours drive). Graciousness was in abundance and was genuine, so HIGHLY recommend Mercedes-Benz of Bedford .Thankyou guys.

P. E.

My first service at Mercedes-Benz Bedford, On arrival I received a warm welcome and was told what the service would invlove and expected repair time . Through out the day I was approached by staff asking if they could get me a coffee and volunteered to check on service progress for me . A huge Thanks to Nick who was my point of contact, friendly and professional in every manner . The staff are a credit to their head of Business Matin Shea . Thanks again !

J. S.

I do not have one bad thing to say about the service I received from Fab. I called him on a Friday and within a week I purchased my new car. He wasn't too pushy and had all the answers to my questions. It's rare to find someone who is a salesman but doesn't give you a salesman typical character. Not only was there a quick, effective turn around he also helped me recover a different stolen car. Again he knew information that no one else did throughout different Mercedes dealerships. I called Zhane to ask for help finding a new car, she put me through to fab and I haven't looked back since. I highly recommend Fab and Zhane. The best service I have ever received.

M. E.

My car was recalled for replacement front air bags. On collection I was informed that I would be contacted in ref to Sub Frame ! They never made contact!! to this day. Communication problem resolved 28/1/22, 2.45pm

P. Y.

Great service from Neal Witchard. Kept in touch all the way through the process of purchase with regular updates. Good old fashioned service from a man who had the experience.

E. M.

My car went in for it's first service since I've owned it and the customer service was welcoming and efficient. My vehicle was returned to me as clean as if it were a brand new car and all advisories were explained in full. I left the service department feeling like a valued Mercedes customer. I would highly recommend Sytner Mercedes for sales and service.

R. S.

Amazing service & 10/10 experience once again. A special thanks to Herjit who goes above and beyond every time; he not only did an excellent job with the car but also granted me peace of mind throughout. I was provided with amazing customer care & high level of professionalism. Would highly recommend!

S. D.

Great service, quick efficient, Nick the service advisor was excellent kept me informed. Will definitely use again to service my s class

D. S.

Best Mercedes dealer round. Always helpful and resolve the issue. I deal with the service team on regular basis and they are very professional. Nick, Herj. Mark and Sam from parts department know exactly what part is required and I never have any problems. Keep up the good work guys. 👌🏽👌🏽👌🏽

D. M.

Thank you Herjit for your usual professional and friendly service. We have every confidence in you and your team and will keep returning to Merecedes of Bedford.

L. C.

I have been a customer with Mercedes-Benz of Bedford for just over 3 years now, their Customer Service is outstanding and nothing is ever too much hassle. I would like to say a special thank you to Nick and Stuart, absolute diamonds!! Thank you for always going above and beyond.

N. H.

Impeccable customer services, from Sales to Service. My special appreciation is for Teresa. She is thoroughly consistent with her focus on customer care, really made me feel like the red carpet was rolled out for me. Ironed out any creases with immediacy, her ability to bring about a resolution is second to none. Karel, my salesman, was professional and swift in his dealings with me, when I returned with an issue he didn't box me in with red tape and escalated immediately. Sam and Nick in Service were very accommodating and went through every detail regarding my vehicle and future services.

N. N.

Fantastic customer service and brilliant communication from Millie in the Service Department, managed to sort out and look after us very professionally and quickly! Top marks for the Head of Business Marty for arranging this so quickly and smoothly. Will definitely be returning and recommending to all my family and friends. Thank you again!

I. H.

I recently purchased a (non Mercedes) used vehicle from MB Bedford and Jordan gave me customer service at it's best and matched the trade in price offered elsewhere for my car. Having had previous far from good experience with this Dealership (pre Sytner) when I owned various Mercedes models, I was impressed with the service received and the smoothness of the transaction. Although I still would not buy another Mercedes I would not hesitate to use MB Bedford in the future should they happen to have a non Mercedes vehicle of interest to me.

P. H.

Amazing customer service received from Jordan when purchasing my Mercedes. His professional, friendly manner was exceptional and he is a credit to your Company. I would highly recommend.

O. B.

Great service, Stuart was brilliant and kept us up to date with everything that was going on. Car is lovely, very happy customer.

B. F.

Pure VIP treatment from Marcus and Teresa. If you’re considering purchasing a mercedes I would highly recommend visiting the Bedford garage. Despite delays out of their control, Marcus kept us fully informed, constantly under promising and over delivering. Thank you so much. Bee

L. N.

I Purchased my second car from Mercedes-Benz of Bedford yesterday. Went in on the Tuesday and was immediately greeted by the manager Teresa who was really kind and helpful. She ensured we were looked after from the get go and made you feel like a priority. Cameron then come out and within 10 minutes he had listened to my preferences and listed off a selection of cars and alongside them the pros and cons of each model. It was clear he knew exactly what he was talking about which made the whole process much easier and comforting. He worked with me the whole way through and I managed to secure a car by Monday, 6 days after. Even after the sale, Cameron has contacted me to ensure I am happy with the vehicle and has offered me a whole load of help regarding the Mercedes interior interface and I couldn't have wished for a better salesman or experience. Would absolutely recommend to anybody looking for a new car.

D. G.

What a superb example of how a dealership should be operated. Herjit and all of the team I dealt with were consummate professionals from start to finish. They all went above and beyond to ensure my new EQC experience was as incredible as it should be. This dealership and employees are a rare breed amongst a crowded market of corner cutting, money orientated showrooms.

S.

First and foremost, I want to thank the stellar service provided by Fab (Fabrice)! From the start of my initial enquiry, to travelling up from London in great anticipation for my collection, the service received from Fab was second to none. Every query that I had was answered with extreme detail, with Fab even managing to save me money on the Finance. You can tell he genuinely cares about the customer service experience which I thoroughly appreciated; it kept me at ease throughout the whole process. Once I agreed on my chosen car, the turnaround was rapid and I was able to collect in time for the weekend. The car I've ended up with ticks all my boxes and will be cherished throughout the duration of my agreement. Thank you Fab! I will defintiely be returning and recommending you to others.

p. p.

Great customer service. Always ready to help n support regardless how busy they are. I love visiting especially for for the ☕️

P. R.

very helpful staff service was great car was cleaned nicely and special mention to Alex on service front desk who was very helpful .

N. M.

Excellent service by MB staff. I was 20 min late for my MOT and they accommodated me. I was offered beverages but sadly coffee machine was not working so I had to manage with tea. I was working with MB WiFi from customer waiting area until my MOT was done, wish charging point was available for my Mac. Overall really good service by staff, MOT was done in 1.5 hours.

S. L.

Excellent service. Big thanks to Paul M Lewis for being a great salesman and always finds the vehicle to my specifications .He's so quick at responding to emails and any questions I had. If you're looking for a car I recommend him. He won't disappoint! Thank you so much Paul. You're the best salesman!

j. O.

Well - as this page loaded for me to leave a review, I saw the other positive reviews and I could have written any one of the positive reviews because they all echo my sentiments. Warm welcome, great service, genuine smiles. I got better than I expected. Dropped my car off for a service at 9:00, got a call at 12:00 to say that it was ready. I was truly thrilled as they knew that I was hanging around in the vicinity, waiting for my car. Thank you Dan for the welcome and Sam for the service, you make me want to visit again. Stay safe.

M. P.

An absolute great service today from Nick Ventrone and the team at Mercedes Benz Bedford. Thanks guys! A+++++++

Y. C.

Great. A bit confused over how long the car was in but otherwise we were told what was needed. But not a lot of room to actually leave your car when it is booked in. They need a bigger site. Reception lady very nice New young lad also very informative and made me feel very welcome.

R. B.

Hayle came over a very professional salesperson and at no time did I feel pushed into the sale . It was a nice change as my wife and myself had been to the ford and Vauxhall dealers in Milton Keynes and just walked out as told look it up on internet.

C. P.

Our first time at Mercedes Bedford ,My husband and I were welcome by the team and we were assigned to Marcus who helped and provided us with excellent , honest and customer service . In view of that we bought two cars at the same day. Whenever we had questions Marcus and his manger Teresa went extra mile to make sure that our questions were answered and problem. I will like to say thank to both Marcus and Teresa, my husband and I appreciate the help and support give to us. Please continue with the excellent work you and your are doing and will definitely recommend to friends MERCEDES BENZ BEDFORD.

P. N.

Just purchased my 3rd Mercedes Benz car and cannot thank Teresa and Mark enough for their excellent service that was continuous from exploring an part exchange to the arrival of the new car - all paperwork completed with ease. Highly recommended

J. S.

Thanks to Nick and team for looking after me today. No stress service, efficient and very friendly. Happy to recommend.

B. P.

A very decent place with excellent customer service. 100% will be visiting again soon 👍🏿

V. M.

I have been the customer of Bedford Mercedes for 3 years now... There aren’t enough words that can explain my great experience with them. Special Thanks to Teresa Spadaccino who is the store general manager. I have always had the great customer service. Her attention and how much she cares about her customers, plus always having a smile on her face none to second.. I currently had an appointment with Mercedes and when I arrived to store Teresa was already at the door and was expected my visit to discuss my questions and the best options for my next car.. I also could not believe how professional they are at the store. Even though we are in very hard time it did not feel it ,opposite I felt so welcoming, safe and relax. Also everyone was wearing musk, no one is getting in without hand sanitizers and keeping 2m social distance is a must.. However, social distances did not stop me looking for the best cars in the store. I would definitely recommend the Bedford Mercedes. Thanks to everyone and Teresa, you are guaranteed to have the best customer experience..... 100% recommended

B. B.

Great customer service from Marcus and Theresa. Very welcoming and reassuring, great vibrant personalities and answered all my questions. Both made my visit an extremely pleasant experience. Would highly recommend Mercedes-Benz Bedford.

T. M.

BEST DEALERSHIP AROUND- I have recently moved from Audi to Mercedes and I have been totally blown away from the service I received at Bedford Mercedes. We currently have x5 vehicles with Audi and we will be brining all of the cars over to Mercedes Bedford for exchange simply due to the service we received from Hayley and Teresea. They have honestly given me the best service. I was treated exceptionally by both of them who went to great lengths to fulfil my needs. Mercedes Bedford really is at a different level compare to most. Cant wait to continue a working relationship for the next coming years!

E. R.

Absoultly amazing service. I came from Warrington as Teresa was the most professional and friendly car sales manager! Marcus was also extremely friendly and helpful. Picking up the car in a national lockdown could not have been easier thanks to these pair! I am happy driving 200 miles again for the next one. Hugely recommend!

N. M.

Mr Kornel helped as much as he could I wouldn’t be able to get a finance without him honestly the best service I ever had

R. B.

A very positive experience. Arrangements for current social distancing in the showroom were well thought out and effective. I bought a used Mercedes and throughout the process of searching according to my desired criteria and identifying a suitable vehicle I could not fault the help and advice given to me by Peter. All in all one of the best car purchasing experiences I have ever had. Well done and would recommend.

R. M.

Absolutely in love with my car and I can't thank Teresa and the team enough! Speaking with other dealerships I felt like nobody understood what I needed for my lifestyles and needs. Her service was so good I drove down from London to buy from her. Teresa was the only one to be diligent and thorough enough to give me the assurance that my needs were taken into account.

C. L.

Mercedes-Benz Bedford we're excellent Made buying my new car a breeze in these hard times with COVID-19. Cameron Jarvis who helped me from start to finish making my purchase and PX so simple and hassle free. Bedford Mercedes-Benz should be proud to have such a nice honest salesman on their team. We had a few little niggles I wasn't happy with and Cameron, Teresa the sales manager couldn't do enough to put everything correct Highley recommend Bedford Mercedes-Benz they made me feel like a valued customer. I'm more thank happy with my new E class and service I received

R. S.

I have just made my third purchase from Mercedes Benz from Bedford. The sales man John Saunders was very friendly and helpful at hand over and explaining all the functions of the car to me. Mark Hawtin the business manager explained all the financial to me so it was very clear what I was signing up to. He couldn’t of been more helpful. Best car purchasing experience I have ever had thanks Styner Mercedes Bedford

O. K.

Thanks for everything. It was great time for me. Good stuff and Thanks Mr Kornel Zielinski

B. L.

I scheduled an appointment for my car's first MOT. The staff were very friendly and offered me a hot drink whilst I waited. The service took approximately 1 hour which went by in no time. Great team, great service!

J. H.

Mediocre service at best. No acknowledgment of me as a customer, or the other customer who was waiting… it takes very little to make eye contact and say you’ll be there in a moment but I found the service staff to lack any customer service skills whatsoever. I get that people are busy and covid and blah blah blah but none of that should be an excuse for rudely disregarding customers. Once the handover actually happened, the staff member was polite and knowledgeable and far less disingenuous than his colleague but I really felt like they couldn’t be bothered which is very different to the MK sales centre where I purchased my car. My only real complaint other than feeling like I had walked in on an argument is that they have cleaned my windscreens with a dirty cloth and in all the beautiful sunshine we are having the water marks looked terrible! Don’t do something if you’re going to do half a job. We all have bad days.

s. c.

The customer service from my sales consultant was outstanding / excellent, Stuart kept me up to date on my new car order, even at times it may have been challenging due to the Pandemic.

S. H.

I recommend Marcus Gittins from Mercedes-Benz of Bedford for the most genuine nicest sales person we have ever had contact with. Truly an exceptional experience with shopping on line for a car for my husband. We are in our 50,s so on line buying especially for a dream car for hubby was initially very stressful for him! However the whole journey from start to finish was exceptional. Marcus has spent a lot of time and patience with us over the phone due covid and very supportive and helpful and nothing was too much effort for him. He went over and beyond our expectations and he is a credit to the company. Many thanks and " Marcus" you deserve a huge thank you from us both and a memory we will treasure and remember for your outstanding personal touch and excellence in your job.

h. f.

We have just purchased a CLA from Fab at Mercedes-Benz of Bedford. We couldn’t be happier. We had searched every website to find the specific car we were looking for and the Bedford branch of MB had the exact car at the best price. Fab was fantastic from start to finish, he was very patient with my numerous phone calls and emails and answered all the questions we had - we were hundreds of miles away and due to the covid restrictions were unable to view the vehicle or test drive it. Fab sent several detailed videos of the car and explained all the functions thoroughly. He also arranged for delivery of the vehicle from Bedford to our home address outside Glasgow - at no cost! We were anxious when the new restrictions were announced however Fab pulled out all the stops and after purchasing the car it was delivered to our door 48 hours later. Fab kept in touch with us constantly at every step even sending videos prior to the vehicle being collected and also of the vehicle once it was loaded for delivery. The part exchange of our old vehicle was also straight forward and hassle free as Fab explained everything. We were naturally a bit anxious about buying a car without seeing it and thought it might be extremely difficult and complex with all the restrictions however the whole experience was made so simple and straight forward thanks to Fab and his excellent communication throughout. Would highly recommend.

a. a.

Met Teresa during an issue I had with a car purchase from a salesperson,. Teresa rectified and dealt with my problems...Initially I wanted to return the car!! However, her enthusiasm, her ability to be attentive, patient to my expectations and establish my overhaul needs and communicated clearly and honestly allowed me to feel I was achieving the service expected from Mercedes Benz. This lady turned around an uncomfortable situation in to a win win. The car is good and I have pleasure in driving it. She always contacted me on the date and time promised and our discussions were understood and rectified to mutual satisfaction. Would use her again. JK

J. C.

Car was Serviced under a service plan was advised that the front break pads and discs were low after comparing the size of the discs recorded by bedford this time and a year ago the discs have got thicker? at least this time they did not say they had serviced parts that we're not fitted to the car. Nick the service representative was very helpful and pointed out that the front drivers side and rear drivers side wheels were scratched according to the technician that carried out the service. I said they were not scratched when the car came in. So we went out and inspected the car the scratches were very small. But on inspection I noticed that the wheel weights were missing from the front drivers side wheel probably blown of by the pressure washer. It was evident these had just come off. Nick was very helpful and had all four wheels checked for balance for me free of charge I sat and waited whilst this was done. On completion Nick said it was a good job i noticed before leaving the garage.

R. S.

Had trouble persuading Swindon 'Call Centre' on what I required in addition to the standard service and gave up. On contacting Bedford I was told that service was too busy to talk to me, so, left my contact details. Within 10 minutes Herjit rang me back, and within a few minutes all was arranged. I arrived at my booking in time, Herjit was waiting, with my courtesy car and I was on my way. Herjit kept me updated on the progress and informed me when my car was ready for collection, before the agreed time, if I wanted it. More than pleased. Well done Bedford.

B. x.

I was worried about buying a new car due to Covid 19 and the ongoing pandemic but was greatly surprised at the ethos at Mercedes-Benz Bedford like no other show room I have experience before. From starting point I felt very comfortable and was advised of full process along with cars available within my range with my sales exec Marcus. Once I selected my vehicle I was connected with a lovely lady named Teresa who service level was second to none and the best I have ever received as a customer. Teresa insured I had weekly contact for updates on my car and also helped above and beyond her remit which made me feel like I was valued and made the right choice when selecting car provider. On day of collection I was a bit worried about the process and was guided STEP BY STEP by Marcus & Teresa for a seamless contact free delivery and i found this to be the best method to date for collecting a car in general let alone with current Government restrictions. I would HIGHLY recommend Mercedes- Benz of Bedford for any car purchases. Due to the high level of service and product I have received I can now confidently say I am a Mercedes Benz customer for life.

a. o.

Recently purchased a E class AMG Line and totally love the car. We were worried about purchasing a car due to the Covid 19 but was surprised with the professional service we received from Marcus. His commutation was excellent choosing the right car for us. Outstanding service. Highly recommend Bedford branch. Keep up the good work.

J. T.

Just to say a big thank you to Nick Ventrone and Herjit Singh and the rest of the team, for their excellent service when my car broke down recently. I would not hesitate to recommend.

A. C.

Having had a few issues with my E Class, I called the dealer and explained the situation. Marcus was at hand to literally bend over backwards to help resolve the situation. Between him and Teresa, they really pushed the boundaries! They organised to have my car collected personally, and ensured that I was left with a brand new Mercedes to drive, whilst mine was being repaired. With constant updates on the situation from Herjit, my car was returned to me within 24 hours, cleaned inside and out! They have all really shown dedication and commitment to my expectations and I have been thoroughly pleased. I can’t thank them all enough for their hard work in getting this resolved in a timely fashion. I would recommend these guys to anyone!

G. G.

There are two colleagues that deserve special recognition. Teressa and Dan. We visited the showroom late one Sunday afternoon with a view to look at a car for my daughter. All salespeople were exceptionally busy and as we discussed leaving it for the day as our enquiry was only tentative we were approached by Teressa noticing our debate who came over an introduced herself. Teressa immediately made our daughter feel special and treated her as the customer. Suitably impressed with Teressa's courteous and professional service we agreed we should obtain some indicative costings from her colleague Dan. Dan was swift and efficient and again treated my daughter with huge respect. The pricing looked favourable and we decided to go ahead with the purchase just as closing time approached. Dan was undeterred by the time and worked late to ensure he was able to source a car to our daughter’s specifications. The deal was done there and then and all the paperwork was completed efficiently and clearly, long after closing time. Today we collected the car and Dan had arranged for a bow to be attached to the car with a lectern announcing our daughters new car. Teressa also made the time to greet us and thank us for our business. Wow! Incredible service from an incredible team who managed to make our daughters new car into an experience she will never forget ! Thank you both.

D. T.

First Class service from the moment I entered the showroom. Neal Witchard, the salesperson, was excellent. He was very thorough and knowledgeable about the brand, very easy to talk with and helped the process run smoothly throughout. There were slight delays but I was kept informed and provided reasonable explanations and advice so not a problem.Delighted with the vehicle I am sure the after-sales will be as competent, but so far so good. For twenty years I drove Jaguar cars but have recently been very disappointed with the franchises and after-sale services, hence the change.

R. C.

Bought a car online from here. The complete Transaction was done online and via phone calls. Car was delivered exactly when promised and was as advertised. I am very pleased with the way staff kept in touch at all times - dealt with Karel in sales, very helpful and friendly and went out of his way to ensure everything was up to my expectation. Company is a credit to Mercedes and what is expected of a main dealer. Thank you.

J. C.

As you would expect from a premier marque, the service you receive at this dealership is second to none. I’ve bought four cars from MB Bedford & every one was a gem. When you have a vehicle serviced, again the welcome is warm, professional & outstanding. Fully recommend this dealership.

A. T.

Purchased a car for my father and was met by Daniel who was very knowledgeable on the different models and we felt comfortable purchasing a car with the dealership. Purchased a E220 as was looking for a car with more protective features and warnings for my dad. Unfortunately post purchase a few issues were noted on the car. However these were very quickly rectified by Teressa S who dealt with us throughout and has exceeded our expectations and really been very good in dealing with my father ensuring our issues were all dealt with and we have left as very happy customers. Can not thank Teressa enough for keeping my dad up to date and happy through the whole process. Left 5 stars as Teressa exceeded my expectations on the outcome and overall would buy again from this branch.

M. D.

Excellent service as usual from all at MB Bedford. Highly recommend MB Bedford very professional & courteous.

J. L.

My experience with Mercedes-Benz of Bedford was excellent. The showroom was very well sanitized, and it felt to be a very safe environment. The salesman who assisted me, Marcus Gittens, was extremely helpful and understanding as I was quite anxious, due to the virus. Marcus explained everything clearly to me and answered every question with expert advice. I would not hesitate to revisit Mercedes-Benz in Bedford again.

M. W. O.

Conveniently located at the end of Ampthill Road in Bedford. Accessible off the dual carriage way nearby. Service is exceptional and the cars are second to none as a Mercedes dealership. Open from 8 till 6.30 visiting here is easy throughout the day. Always a nice feeling leaving after whatever reason for the visit.

M. W.

A big thank you to Peter Hales on the great service I received on purchasing my New AMG A35, I am very pleased with my new purchase and it was well worth the 160 mile round trip to collect my new car with Peter personally on handover rather than getting the car shipped to my local branch. I would say from first dealing with Peter and him sending me a video of the car within 15 minutes of me requesting more information about my new purchase and then organising and me going out for a test drive, to answering all the questions About the process and car, before and after collecting It. A big thank you from me, and it’s good to be back in a Mercedes and a very nice model at that. Regards Mark Whiteman

S. R.

Another great experience with Bedford Mercedes Sytner... Michael Gliottone was super efficient in sorting a minor problem promptly and competently! The whole team are slick and professional. Keep it up guys. Sesh

W. K.

What a fantastic service. Mark and Theresa were brilliant. They got us a great deal, and were reactive, fast and kind throughout the process. My wife and I are delighted we decided to use them, and will be staying in touch.

V. P.

Customer service is always on point, in fact they always go above and beyond my expectations. The staff are always friendly, warm, approachable and always listen to understand my needs. For these reasons, it made it simple to decide to go back for a second household car. Well done everyone, keep up the good work.

T. W.

Couldn't be happier with my new car. The level of service i received from both Teresa and Peter was great. Following a test drive i was able to run through the spec of the car that i wanted. Peter then found one in group stock that would be available in a few days. I talked through the finance options with Teresa and we were able to get that all sorted in a relatively short amount of time. Peter kept me fully up to date with the progress of my car over the next few days. Finance docs were sent over electronically as promised. The handover was great. Car was in prime position in the showroom. Peter dealt with the part exchange and the signing of the paperwork quickly so that we had time to run though as many of the gadgets as possible. I've even had a couple of emails post handover to see how i am getting on with the car etc.

J. M.

Fabrice (Fab) lived up to his name. He was FAB from start to finish. He made everything so much easier. Could not of asked for a greater sales person. Professional and great guy. A credit to the team at MB Bedford. I will 100% recommend him to others.

R. B.

I recently took delivery of a Mercedes C43 AMG cab from Mercedes Benz of Bedford and the whole experience was excellent. The attention to detail from Mark Williams and Teresa Spadiccino was what you would expect from a dealer of this calibre and they really did go the extra mile and couldn't have made the experience better. Will definitely go back when it is time to change again.

M. B.

Had a fantastic experience today after my regular mechanic of many years recommended Mercedes Benz-Bedford to deal with a fault on my 5 year old Merc after his garage was unable to deal with it. From taking the car in the day before, to getting it back this morning with the problem fixed, car cleaned inside & out; & having saved me a potential fortune too (from what I expected), I cannot praise the efforts of their Service Team enough. I dealt with Nick today; and I'm happy to recommend him & other staff who had dealings with me, to anyone who wants a thoroughly professional job done, with a special focus on customer service. I left feeling they couldn't do enough for me or other customers I witnessed getting the same levels of attention from other members of MB staff.

G. T.

Great customer service from this dealership and it was worth the travel distance to locate the right used Mercedes and this dealer. I would not hesitate recommending this dealership to anyone looking for a Mercedes Benz.

n. N.

I’m a recent convert to Merc and experienced a few issues with my new e-class convertible – my frustrations here have been massaged by the always welcoming and polite manner of the customer service team (Hergit et al) and particularly Nick, the service team lead, always going the extra mile to ensure that I was updated regarding delays (sensitive to not overplaying the ‘sorry it’s covid’ excuse that’s routinely blamed by all) and equally attentive in ensuring high spec courtesy cars being arranged for the repair delays; little gestures that never go unnoticed and always addressed with a professionally affable approach. Thank you Nick and team for your great customer service.

M. H.

Wanted to thank Mercedes Bedford, Marcus for the warm customer service while getting my car. But as always Teresa who has been the best since I've known her. Didn't get her to see this time round, but she stayed in contact throughout the sale, even on her day off! Asset to Mercedes-Benz Bedford. Syed

v. O.

The sales team (Will and David) were exceptional from start to finish. The finance team (Ed) was also fantastic and extremely helpful. Teresa was fantastic after a few hiccups along the way and all in all this team have totally changed my view of new car sales teams at major garages. They really do value you as a customer and look after you to make sure you get what you want from your next vehicle. I can't recommend them enough! Thank you!!

B. C.

Just wanted to say thanks. Marcus was my contact and he made me feel very important. Great advice and great knowledge of all vehicles. Finance sorted very smoothly and just felt - smooth. Nothing when wrong. It must also be said it took 4 or 5 phone calls from me and Emma on reception was just so polite and just so nice and appreciated all my calls. Many thanks again for everything, a joy to deal with and professionally all the way.

T. W.

Ok, well just to make it clear I love Mercedes it's just sometimes that one person can make the whole experience a little less pleasant. However, one person doesn't make the company.

R. K.

Thank you for an amazing experience during your mid handover of my brand new 19 plate. We were greeted with nibbles and drinks and looked after well throughout by 2 lovely ladies. The experience is certainly second to none. Salesman Stuart was very much focused and managed my deal well. Sales manager Teresa arranged the evening with meticulous detail. Teresa thanked myself and everyone personally. I’d recommend Bedford Mercedes to all of my colleagues, friends and family. The place has a welcoming, friendly and customer focused atmosphere. I’ve purchased many cars, but my experience has never been as personalised or as good as this. Thank you.

B. T.

I have experienced Mercedes-Benz dealership in Bedford to be professional, reliable, well informed expertise in their field with excellent after sales care and outstanding customer service. Afterall this is my 3rd car that I have brought from them and highly recommend to anyone to visit this branch to buy a new Mercedes Speak to Stuart Pountney for a ⭐️⭐️⭐️⭐️⭐️ service

J. F.

Just like to take the time to thank Jordan for making the sale process quick and hassle free. If I do end up changing my car in the future, I will definitely be heading back to Bedford!

A. K.

I have had excellent service from Teresa Spadaccino. Her customer service 10/10. She hasn't just made buying a car so effortless her aftersales is amazing too, I would recommend Teresa to everyone. She always goes the extra mile to ensure we are happy and well looked after.

G. M.

Excellent, drove down from Blackpool after speaking to Peter Hales over the phone. Drove the GLC and negotiated a decent deal on my old C class. What I was impressed with was Peter Hales attention to detail, I had a private plate, he put it on retention then even sent plated to me to fit when I had the new log book. Great garage , one or two of the staff I also spoke to were just nice pleasant people. Well done Bedford Mercedes and well done Peter Hales.

L.

I have a 2010 E350 Coupe that needed a replacement injector fitting, which can only be done by a main dealer as it needs programming/coding as well as an MOT. I've never used a main dealer before so I was expecting a horrifically expensive result, but I had no choice. I have to say that the whole experience was almost flawless - the staff were polite, friendly and efficient. I was kept updated throughout the day, and was informed immediately when it was ready (which was the next day, which I was expecting). Upon collection they were equally efficient, friendly and helpful. The best bit is that it cost a fraction of what I thought it would! I'm still surprised - I'm going to look at taking it back there for a service. In addition to the work needed, it was also cleaned inside and out and had a full visual inspection checklist completed which were both unexpected bonuses. Also the bonnet no longer catches on the right hand side, so I guess they adjusted that too! The only reason the experience wasn't perfect is that the courtesy car had no fuel in it (warning light was on) so I had to put some in it. But it was a very nice courtesy car - brand new! 5 stars, definitely 5 stars.

M. E.

Pleased to write this 5 star review for the exceptional service received by all at MB Bedford but in particular Dan Harbour (sales) for his unrivalled level of commitment to delivering what was asked .. In simple terms, I asked Dan something, he always replied and delivered what i asked / needed. Proper sales person, shame some of the other MB dealership's i originally approached (due to location) could not match this guys work ethic!

G. C.

Absolutely fantastic service , this Mercedes dealership are a true family that really do go out their way to make you as the customer feel special . Thanks to Marcus , Hayley and Teresa you are a great team , I’m very happy and can’t wait to come back .

R. C.

My experience of Mercedes Benz of Bedford has been first class. I was looking to purchase a Mercedes as a replacement for my old car and the attention to detail given at this dealership starting from the friendly Receptionists is second to none. Communication throughout was also excellent. In the end I didn't buy the car I was interested in however I would have no hesitation in visiting again if I am in the market for a replacement vehicle. A special thanks to Mark Williams in Sales for effort he put in to arranging test drives and trying to get the best deal for me.

M. H.

Used Mercedes for many years, first time to use Bedford main dealer, bought a new A class AMG line for my daughter , got great deal and was delighted by the Will and his Manager Teresa conducted the deal from A to Z, had to wait for delivery but was very much worth it. Handover by will was very professional .my daughter is delighted . I am hoping they will help me to replace my E class with a new one.

P. H.

This is to confirm we have just had the most amazing experience with Mercedes Benz Bedford and I would like to say a special Thankyou to Stuart Pountney who went above and beyond to deliver a gift wrapped bow tired brand new Mercedes A Class as a surprise gift for my daughter in Bedford. Thankyou Thankyou and Thankyou again so much Peter CEO Managing Director CAD Point Limited I highly recommend Mercedes Benz Bedford to any one reading this message.

I. X.

I had an accident and my first call was to Teresa, who has been such a helpful person, her and Nick from Mercedes Benz Bedford has sorted me with a replacement vehicle and made the whole process so smooth. Highly recommended and they are the people to contact.

A.

Just recently I went into Mercedes as I had some car maintenance that had to be done. I called beforehand as I didn’t know whether I had to bring any paperwork with me or not, and I can honestly say, I have never ever received such spectacular customer service. I spoke to a gentleman called, Nick Ventrone. So as I went to the dealership, I specifically asked to see him. He had me booked in for the nearest date possible. I had such a stressful day at work myself, but just the customer service I received from Nick himself, put my day behind me. Such a friendly person, full of humour and a real gentlemen. He rang me everyday, to inform me how Mercedes was getting on with my vehicle. Very pleased with the customer service and I would most definitely recommend Nick Ventrone to anyone who is looking to pop into the Bedford Mercedes dealership

M. L.

Many thanks to the friendly and professional staff (especially the Service Team Leader Sam). The AdBlue countdown on my car was 101% satisfactorily resolved on Feb 3rd. Great team!

C. W.

I would like to thank Nick from Mercedes Benz Bedford for helping me last night getting my car off the road to a safer position, my car just decided to stop and not re start. Nick helped me push my car allowing the traffic jam I caused behind me to flow on. I might just be in the market for a new car and Mercedes are on the top of my list as being a Hamilton fan. Look forward to seeing you soon. Thank you again Nick for your help the AA got me home safely.

G.

Definitely recommend Mercedes in Bedford, I could not fault the service received. Fabrice was available to answer any of my questions or queries at any time of the day, even when he was off the clock! He completely went above and beyond to make sure everything ran smoothly for me when purchasing my new car, I could not thank him enough!

A. B.

Really pleased with the fast and efficient service provided by the Bedford Service team, especially Nick Ventrone and Herjit Singh. They looked after my wife’s car when it developed a fault by bringing her in at short notice and sorting her out with a hire car whilst her car was dealt with. Car was fixed within 24hours and she was back on the road happy. Thanks everyone!

T. H.

I bought my E 220 from MB Bedford in 2004 and since then the staff have ensured that it has remained in tip top condition. It was serviced yesterday (130,000 miles) and despite all the covid social distancing measures the garage remains a most welcoming place to visit. My sincere thanks to Nick Ventrone who did an excellent job in managing the service; nothing was too much trouble. Top drawer, highly recommended.

l. f.

Great service from the moment you set foot in the door! Very attentive staff who go out of their way to make you feel welcome. Simon G took the time to understand what I wanted and went out of his way to find me the best car within my budget - no nonsense or upselling! Did the paperwork on Sunday and drove my new car away on Thursday. I would highly recommend Mercedes-Benz of Bedford to anyone!

R. G.

Everything went smoothly from start to finish. The customer service desk was professional, efficient and friendly. I will definitely be bringing my car back for the next service. Thank you.

F. J.

The service at this dealership is industry leading, all smiles and extremely sincere. Special thanks to Darren at the dealership he is a real asset to the company. Nothing is too much trouble, extremely personalised service he just waltz his way through the day effortlessly! Well done and see you soon :)

D. S.

Our 3rd Mercedes and 2nd from Bedford as always a very efficient service, the Salesman Pete was very knowledgeable and efficient. Mark the Business Manager was on point as always (our 5th car through Mark). The ability to review and sign the finance offsite was fantastic and we love our new car. Thank-you Bedford Mercedes.

B. B.

I used Mercedes-Benz of Bedford for the first time in October 2018. They are hugely professional, friendly and enthusiastic to ensure that I was aware of the offers in place and the variety of vehicles on sale. I turned up at their showroom without an appointment which did not trouble them at all and I did in fact buy a new Mercedes which I picked up within three days of placing the order - great service!

G. M.

I had my car's first MOT carried out here Very attentive staff. Covid rules followed, they even sanitised my key when the car was returned.

D. M.

Thanks to Peter & Mark for one of the smoothest test drive, sale, order & finance process I have had in along time. Can’t wait for my new car to arrive 👍

n. n.

Vicky gave us terrific service at mercedes Bedford. Kept me up to date with phone calls at every step of the way, sorted a courtesy car for me at the last minute. Professional and efficient from start to finish. Would not hesitate to take the car back in to her should I ever need to, with total confidence. Thanks from Scott and Katrina. :)

D. J.

Honestly speaking, we don’t do reviews but given the recent experience at Mercedes-Benz Bedford, we just HAD to! It started relatively well, we put an order in and were left slightly disappointed but nevertheless, it was handled EXCEPTIONALLY well by Teresa. Teresa kept us updated and communicated frequently via phone letting us know exactly what was going on. She ensured we were well looked after in the interim, right until our car was picked up on Saturday. I myself consider communication very important and Teresa’s ability to do that both effectively and professionally has left my wife and I more than happy, satisfied and pleased with the personal customer service she provided. Despite buying a number of vehicles from a dealership, I have never had someone in a senior position show so much care and attention to a customer and for that reason alone, I can’t compare the service she gave – THANK YOU! I’m sure you’ll be seeing us again soon for a second vehicle!

D. M.

I generally have little faith in major motor dealerships. Mercedes Bedford buck the trend for me, fantastic service, great communication and superb staff. Particular mention for Harjit Singh, one of the best, if not the best I have ever dealt with when having a vehicle serviced at a major motor group.

D.

The greatest experience to date in purchasing a vehicle. Mark Hawtin and Pete were extremely helpful in my choice of vehicle. Mark Hawtin was extremely knowledgeable in the fine details of the vehicle and made my decision very easy to make. Cannot recommend his customer service highly enough. Well done and keep up the great work. Will definately return as a customer to Mercedes Bedford.

K. S.

I know it may sound odd but I had a really enjoyable day at the Bedford Dealership. Took the car in for it's first big service and worked whilst I waited, access to power and free wi-fi and liberal free coffee to keep me going. Got a video to review from the technician, comprehensive feedback from my service manager and got the car back cleaned and ready to go.

P. G.

Took my car for service last week, met by a nice young lady at the door who got me a coffee, then the service rep arrvived and took details, some confusion about whether or not it was covered by a service plan, quickly resolved with no dramas. As I was waiting for the car to be completed, I had bneen told it would be about 2 hours, it actually took nearly 4 which was a nuisance, but they did offer to run me into town. The customer seating area is by the door to the rear parking area, and is a bit draughty, as this door is constantly in use. In the end the car was cleaned inside and out, and looked fine, so no complaints about the service I received.

P. T.

The service I received from Herjit Singh From start to finish was professional and very informative. He established my service requirements and then agreed the a date to carry out this work . Excellent service as usual From Herjit .. thank you Paul Tomlin

K. K.

Very professional and super friendly team. I dealt with Hayley and she was absolutely amazing! Her customer service is outstanding! No hard sell, she has found me a great car within my budget. Parm was also fantastic and very helpful, I can honestly say they act in customers’ best interest. Would highly recommend.

E. M.

What a wonderful experience. I would highly recommend this dealership in particular Fabrice (Mr Fabrice Auffray) this guy is a legend, such a gentleman, never have I experienced a level of service quite like it at a dealership. Start to finish and the after sales was excellent. Thanks to Fabrice and his dealership for helping me buy my perfect vehicle, looking forward to seeing you again in the near future.

K. W.

I recently purchased an approved used A Class 200 and am so pleased with my choice of car. Thanks to the experienced help of salesman Neal Whitchard at Mercedes Bedford. He was very patient and thoroughly explained all the options to me as well as expertly going through all the mechanics and specifications of the vehicle. I am very grateful to him for helping me decide on the correct vehicle for me and would highly recommend him and the Bedford branch to anyone who wished to purchase a Mercedes Benz vehicle. Kim Williams

L. F.

I bought my car from Mercedes Bedford at the end of 2016 and my experience has been very positive. Herjit the service manager has been great whenever I have been in for my service or repairs. He goes above and beyond to make sure customers leave happy.

s. h.

Peter really looked after me. Straight forward and honest. Got a cracking deal and still smiling from ear to ear with my car. I'll definitely be going there for all future purchases. Many thanks Sanjay

G. S.

Purchased new Mercedes, from home test drive all the way through the sales process the service has been excellent in particular Cameron who sold me the vehicle and Teresa General Manager again superb service. Highly recommend

J. J.

Excellent and top rate service from Marcus and Mark Hawtin. Very helpful, excellent communication throughout. Made all stages of the process run smoothly. Nice to get a call from Marcus a week after I had collected the car to check everything was ok. Will definitely contact Mercedes Bedford when I am looking for my next car.

A. S.

I would to thank Nick Ventrone for all his help getting my Pride and joy back on the road. I had a fault with my headlight staying on, I spoke to Nick who instantly took my car under his wings and got me back on the road in no time at all. Nick is a true asset to Mercedes Benz of Bedford.

D. M.

Ask to bring in the car at 8.45 then 8.30 . The car was started to be worked on at 3.00 I was told it would be ready by 5.00 , I arrived at 5.00 to see my car returning from its road test and it hadn’t been cleaned so I waited for about 25 minutes while it was finished and the outside was washed. If not required until the afternoon why get the car in for 8.30

C. B.

An amazing and efficient friendly service! Nick is a credit to the team and has provided an excellent customer experience every step of the way. Thank you Nick! I can't fault this branch of Mercedes Benz!

E. S.

Had a service done on my 2 year old car. Staff all friendly and well organised Covid-wise. Slightly disappointed that despite a very expensive service, no car wash was included although I did overhear other people saying theirs had been. Is this standard and was there a reason I missed out?

M. K.

My wife purchased a used car from Daniel who was both extremely helpful and informative.The buying process was throughly explained by Daniel and his colleague. Subsequently we returned to the dealership to change over the private plate and were attended to by Neil who swiftly changed the plates and answered a couple of technical questions. Finally we took out a service plan with Herjit (who I have known for some years) who was his usual cheery self. Well done Bedford much better than you used to be !

T. K.

Just had my MOT done at Mercedes Benz Bedford . 10/10 service by Martin Simpson who got it booked in at a time that suits me, along with a car wash. He Knows how to keep his customers happy with great communication and support. Thanks

A. S.

Very good Mercedes- Benz branch main dealer ! Proffesionalistes ! We got our car from there,a quick and careless process ! Highly recommending Markus 👍He does know what he is doing !

D. (.

Impressed with the salesman (Jahmal), was keen and polite and was able to secure the deal I wanted even on Christmas Eve... Follow up from one the management team (Teresa) was amazing . I am sure I will be recommending Mercedes-Benz of Bedford to my friends and colleagues

S. H.

I would like to say a massive thank you to Teresa and Dan at Mercedes Bedford . The customer service has be second to none. They have made buying a new car a really smooth and hassle free experience. They are all a great team . I love my new car .

G. K.

Having recently lost my dear husband I would like to thank everyone at Mercedes Bedford for their thoughtfulness and consideration when I traded in hubby’s 3 year old C Class Estate and my 9 year old A Class. I then purchased my lovely red B Class. I am absolutely delighted with my purchase. I would particularly like to mention both Stuart Pountney and Brian Spilling who we’re both very helpful, kind and considerate throughout this transaction. Thank You Mercedes Bedford.

S. L.

I’ve bought a fair few cars in my time and would have to say that dealing with Teresa is easily the best experience I have ever had. Teresa’s communication was excellent and her empathy and dilligence were second to none. Done exactly what she said she was going to do, plus some. Would highly recommend and if someone was to buy a car and Teresa was involved you wouldn’t fail to be happy by the end. There are not many 10 out of 10’s I would give to anyone, but Teresa certainly would deserve one.

T. S.

I originally placed an order at Mercedes but ended up cancelling because of having an awful experience of having to do all the chasing and never having any of my calls returned. When I did finally get through to the sales agent, I was told he had lost my car....how is that even possible. Finally located the car but then said wasn't sure when it would be ready, could be 2 weeks, 8 months, he just didn't know. So I decided to cancel. When I did cancel the sales agent didn't seem that bothered that he had lost my business. I then came into contact with General Sales Manager Teresa Spadaccino, who brought my faith back into Mercedes. She advised of the reasons for all the initial problems and assured me that it wouldn't happen again. She put me in contact with Mark Williams, who from the start to the very end was amazing, kept me updated about my car even on his day off! I was originally told I would have my car around the 15th October, I received my car on the 24th September....3 weeks early. I've had the car a week and cannot stop smiling. Teresa and Mark were amazing and cannot thank them enough for their expertise.

s. s.

visited the day before yesterday Mercedes-Benz bedford for my car service and repairs,very nice and welcoming staff specifically nick ventrone is realy nice person and very helpfull,sorting out my car problems straight away with out any excuses.

G. G.

Fantastic service! Keshane service was excellent from start to finish. He made the process of my exchange so easy.

R. B.

Recently purchased an approved used vehicle, our whole experience from start to finish was excellent. The sales adviser Mark Williams could not have been more helpful. Nothing was too much trouble. We are very happy with the car, and would have no hesitation in recommending this dealership.

L. H.

Thank you to Mark for finding me the right car at the right price and turning my awful day into a beautiful E350 AMG Cabriolet day! It wasn’t an easy task but you did it! Love my car, thanks Mark Then. It’s thanks to Nick for sorting my car out with a new rear bumper. Hassle free, great loan car whilst job was done and fantastic communication. Always get great service from Mercedes Bedford, thank you all xxxxxxxx

P. N.

Very much enjoyed the experience of purchasing a Mercedes for my Wife. Salesman Daniel was superb. He took time to ensure that we were fully concersant with all the modern technology fitted to our car. A very pleasant experience. Thank you Daniel and Bedford Mercedes staff.

R. P.

Outstanding customer service! A huge thank you to Will for a smooth and easy process finding the right car for us. Highly recommend the Bedford branch!

D. C.

I was exceptionally pleased with my car, and also with Bedford Mercedes-Benz dealership. Mark Williams gave me the chance to test drive 3 different cars, which helped me make my final decision, on which particular car to purchase. He spent a lot of time with me, without rushing me. Very very pleased!!!

H. T.

Great service from Nick Ventrone, help me out in a difficult situation, highly recommended. As a foot note, no help from MercedesBenz UK, but Nick at Mercedes Benz, Bedford was superb.

C. S.

Thanks Lee! Best Sales Person I've ever dealt with. Understood my needs, sourced exactly what I was after at the price I was happy with. Went extra mile on his day off to deliver our car. Comparing to my local MB dealership this was actually very nice experience. Lee, once more many thanks. We will be back for more!

N. C.

Brilliant service and great customer relations. Herjit Singh was a pleasure to deal with, very friendly, and totally professional. They are not my nearest dealer but I won't be going anywhere else!

D. d. S.

Can’t praise Paul Becks enough at Mercedes Benz Bedford for his friendly and professional service. Bought two beautiful cars from him recently and the whole experience was effortless and highly enjoyable. Been back several times to have a chat and always feel welcomed. Nothing was too much trouble. Highly recommended - I will be getting my next car from here!! Darren - Marston.

N. A.

Absolutely brilliant experience with Mercedes benz bedford..so nicely and friendly environment I would say one of the manager his name is fab he his good friendly person nd he treatment me like a family..

J. L.

First time we have bought a Mercedes and totally in love with our car, and totally felt at ease at Mercedes Benz Bedford. Very friendly and down to earth staff, that we came in contact with, especially Haley, she was our Sales lady, and was fab!! Hope this is the start of a lovely relationship with Mercedes Benz.

D. S.

Always get excellent service from service & parts department. I take all my vehicles there and also recommend my friends who travel from SE London to get their car serviced. It’s worth me travelling from Hemel to Bedford for my service etc. Never had issues with the final result, car is was perfect and to be honest Wouldn’t go anywhere else. Keep up the good work everyone. Thanks Dee

J. W.

All of the staff were very helpful and friendly, and keep me informed of the progress of my car's service and MOT throughout the time I there.

G. P.

Hi, I've just completed the purchase of my second E Class from Synter in Bedford. The whole sales process from negotiating the deal, agreeing terms & the final presentation of the car, were excellent & handled superbly by Dylan Wells. Dylan delivered 100% on everything that he promised, it was a pleasure to do business with both Synter & Dylan again. thanks.

S. S.

Excellent service from Mercedes today. Nick was brilliant and explained everything well to me, and even helped me get the baby car seat out of my car! Mrs Ullah

R. M.

It's always a delight to drop of my Mercedes Benz here for a service or a health check, when booking my car in, I tend to ask for Nick Ventrone. Nick is a great addition to this dealership as his customer service is unbelievably amazing, he will always try his utmost best to meet my criteria and has always kept me up to date when my cars are in their garage. Many Thanks Nick and the team at Mercedes Benz of Bedford

J. D.

This fantastic dealership is made extra special by a gentleman called Fabrice Auffray, if your looking to purchase a vehicle this is the chap you need to ask for, we received such an incredible standalone service from him I can’t put into words how happy we are, our welcome perfect, our questions answered, after sales excellent, so impressed we will make the effort of coming back. Fabrice sourced what we wanted at the right price and delivered, the type of service you would expect from MB can’t recommend enough, what an asset to the business he must be thanks to Fabrice and the fantastic dealership for everything :-)

V. J.

They promised Mercedes me adapter and map update while you do the service. The person on the phone confirmed it would take the same amount of time as the service so booked for lounge to take back the car with me and he said they would renew the service plan. But when I got there at 8 was informed that the map update couldn't be done as it would take longer to complete and after the service the lady informed sorry we don't have the Mercedes me adapter in stock and since your car is old the Mercedes adapter doesn't do much. I was planning to buy a new Mercedes from you in a couple of months . But now I am thinking of getting it from some other place.

M. S.

We dropped in to 'look' at cars and Paul Becks went above and beyond the call of duty, not only picking out the perfect demonstrator but staying late on a saturday evening so we could collect after a busy day. He then spent another hour explaining how everything in the car worked before we drove away. I would highly recommend this dealership, I didn't feel like we were being 'sold to' and therefore didn't even quibble about the deal offered.

D. A.

In spite of the problems exchanging a car for a new one, with all the Covid restrictions in place, I found the whole experience with Sytners in general and Mark Williams in particular, to be a very efficient exercise. Then ew car was delivered to me at home with the old one taken away. The only negative aspect of the whole experience was that several documents for signing had to be sent to me by email, and they were so feint as to be virtually illegible. I guess that the copier required some attention to better the density of the printing. Other that that, nine out of ten.

r. m.

Brilliant experience from the time I enquired about the car to collecting it. Stuart the sales person was a pleasure to deal with. He kept me informed of the process every step of the way. I would not hesitate in purchasing a car from Stuart in the near future.

N. S.

Fantastic branch! Sales man Mark Williams was exceptional so helpful and friendly and didn't make it feel like a rushed sale at all. Credit given to everyone in the branch all so welcoming and helpful. The car is amazing loving having it. Thank you Mark and Mercedes Bedford!

H. A.

Very happy with the service CAMERON did , no waiting time , absolutely helpful and the car is beautiful. How ever the car valeting wasn’t excellent but i think they still deserve a 5 star !

K. T.

Wow what a transformation of the site!! Showroom so much brighter and looks so much bigger since moving waiting area and sales desks from middle of showroom. Staff are always helpful and friendly and couldn’t ask more from a Mercedes dealership that put the customer needs first.

s. h.

I was looked after pretty well especially during these COVID times. However, my only negative comments are about the cost of the tyres that they sold me. Whilst still legal (just) I chose to replace them with you (mistake!). When checking later on prices for the exact same tyres, I was quoted about £80 less in total (£300 versus £220). Note to self, never buy tyres from a main dealer unless you’re going to fail your MOT without them.

A. H.

Professional, knowledgeable & great customer service start to finish. My best car buying experience to date, fantastic handover & beautifully prepped car for me to collect! A real pleasure to deal with.

D. D.

Some Mercedes dealers can come across as... aloof (Stevenage branch), making rash judgements from appearance alone. I watched one interaction with a customer which was, to be blunt, toe-curlingly cringeworthy. The salesman could have carried out root canal surgery from the inside, he was so "engaged" in polishing off the deal for a new S Class AMG coupé. If you're not a WAG, Premier League footballer (or have an equivalent income) Stevenage Mercedes-Benz just aren't interested. Not one member of staff acknowledged, approached or engaged with me, or the other 3 family groups, during my time there. Bedford Mercedes-Benz on the other hand are real people, they meet and greet you from the off, establishing your needs and means via good old fashioned conversation. I spent my time perusing the forecourt with Marcus, an affable and knowledgeable young chap and later Teresa, the branch sales manager. Both were attentive, accommodating and patient with regard to my needs. I left with a STUNNING C class coupé having struck up a sweet deal. As and when the need arises, I may well be back again for my next car. GREAT customer focus. NB The entrance is a tight bottleneck which, when coupled with the limited customer parking slots, can cause traffic log jams where it meets the busy main road.

T. J.

I bought a car from this branch and the service I received from Fabrice was excellent ,he was very helpful and friendly even the after service I received was v good .thank you .

S. M.

Bought a car from fab at mercedes Bedford and it couldn't have been easier he was very helpful and nothing was to much trouble , even when I changed my mind on the car I wanted last minute he was very accommodating and got everything sorted for me ASAP I would definitely go back when I change my car again.

T. S.

Great experience at MB Bedford, From start to finish it was a great service, car was service washed and enjoyed a coffee whilst waiting. Nick ventrone the service advisor who looked after me was very thorough and had an indepth understanding of my cars past services and what it required. Love my Mercedes and look forward to my next experiance.

J. R.

Very happy with my new car and the service received from Peter Hales. Also Nick from the service department was professional and responded quickly to an issue I had with the vehicle. A* service from Mercedes at Bedford, thanks guys.

P. B.

Hello all, I visited mercedes of bedford not really knowing what I wanted, well I had an idea but that was all. After sitting down with Mark Williams (best salesman ever) he came up with a car that ticked every box and more, then comes the time to talk finance with Daniel Perry (mercedes) within 20min it was sorted, between the pair of them I found the whole experience very professional and stress free, my only issue was how do I get my wife to bring her car to mercedes without letting her know my little surprise, within minutes Mark had the answer and with the help of the service department the plan was underway. Arrangements made, paperwork sorted and me hiding in the car under the cover that they put on new cars the wife turned up totally unaware, everybody was in on the ruse and when the car was unravelled with me sitting in the passenger seat her reaction was priceless. Outstanding performance from all at mercedes bedford who made this so very special and the cream on the cake was the video they took of the reveal from the cctv cameras. Absolutely priceless. Big thanks to Mark Williams and the team at bedford.

O. O.

Had an emergency !! Petrol filler cap stuck shut. Called Herjit in service. No need to worry any more! This gentleman took ownership of my problem instantly, I came in, and Mercedes set a technician on the problem. Thank you Herjit.

J. N.

The experience was good I did not have to worry about bringing the car which to me it was convenient and flexible. I had my finished my night shift on the day of the appointment but because I aranged for someone to pick the car up, it gave me enough time to sleep.

O. D.

Great work from Herjit in the Service Team. When there was a misunderstanding with work to be carried out on my car, Herjit was proactive in resolving the issue. Very friendly, polite, professional and went above and beyond to assist. Thanks for everything, it is much appreciated.

R. S.

Excellent service care and GREAT customer focused management skills always provided by Herjit since 2005 Herjit knows the pulse of his customers individually

O. R.

This was the best experience I’ve ever had since I’ve been dealing with anyone in customer service I can honestly say Teresa and will made me feel like I was buying the most amazing car in the world, they explain everything about my new car and all it’s features and I walk away feeling like a winner and I love it

L. S.

Dear mercedez benz, I want to thanks you for the help I received from Teresa and Will who had the love and patience in helping me choose the right and the perfect car for me. Teresa is a love at the Mercedes Benz company and because she is such a charismatic person and love of the work she does, I feel proud to give her my 5 🌟 a good comments. Thank you for the choice I have. You are a wonderful person to your customers🙌🏾. Also thanks to Will for being so nice. Mercedez Benz is to be congratulated for having spectacular and blessed workers 🙏🏾

J. U.

I was Served By Nick in the Service team, he was very friendly & calm. Explained everything in a very understandable manner in details. The best service ive had in years, would recommend to speak with Nick in service team all your worries will be sorted in a jiffy. Thanks a Million Nick hope to see you again when next service is due. 10/10 for you bud.

C. B.

Very good sales person samuel Edmunds, who I delt with buying my new car, very helpful and great service, I will buy my future cars with him

D. F.

iI have the utmost praise for Mercedes-Benz of Bedford. From the initial phone call to walking intothe showroom and talking with Peter, the representive, I felt I was in professional and courteous hands. I would highly recommend this company.

D. C.

EDIT: 26/06/17 Although there were a few issues post purchase and I somehow managed to slip through the net due to various unforeseen factors and circumstances (typical of my luck!), I have recently been contacted by a senior manager who has now exceeded my expectations in resolving the issues. I am now a fully satisfied customer and am happy to up-score this dealership to the full 5* rating I was hoping to offer immediately post purchase. I would definitely consider returning to this dealership for my next purchase. ********************** I'm torn with this dealership. On the positive, all staff I dealt with prior to purchase were extremely polite and helpful, and the salesmen I dealt with were down to earth and straight, not bigging anything up or pushing for a hard sale. On the negative, don't expect any help or support after buying. Emails are ignored until you've resent several days later. I also don't reckon much on their pre-sales multi point check either. The DAB radio had a known fault (fortunately fixed by a simple software update), and the front tyres are cracked - a point I only became aware of when I took it to my local MB dealer to fix the DAB problem. I'm still awaiting a response regarding the issue with the tyres from an email sent in late March... This would have been a 5* review had they been a little more helpful and supportive. Not the kind of 'service' you'd expect from Mercedes-Benz.

m. w.

Having had a string of bad experiences at another Mercedes dealer I cannot recommend Mercedes-Benz of Bedford highly enough. From walking through the door to the regular updates and attention given by Nick Ventrone and the team. Thank you so much you have totally restored my faith in Mercedes and will definitely return. 5 star plus.

P. B.

Michael Gliottone in the Bodyshop gave excellent service in dealing with me and sorting out the repair to my car. Thank you very much.

M. H.

The service I got from the advisor was fantastic,very knowledgeable ,courtesy car all ready to go no faff couldn’t ask for any more...would definitely deal with again,if you want a proper job go to a proper place and MB Bedford are certainly that.

G. H.

We were looked after extremely well looked after by Peter Hayles before during and after the purchase of our new car. Excellent service throughout. Thank you MB Bedford

S. K.

I bought a 2019 Mercedes CLS 350d AMG Premium Line 4 Matic. I was very impressed with the salesman that sold me the car except the business manager was less impressive to say the least ! The only thing that I’ve noticed is the oil level was as a bare minimum and the tyre pressures were all at very unusual levels and the windscreen wipers need to be replaced.

R. J.

When it comes to doing business and deals this is not the best dealership. There are others out there who will give a better, fairer deal. Sales guys need to be supported to do their job well. However, their service department is honest as demonstrated by a fault which occurred and they told me exactly what it was and fixed it under warranty (should a 3 year old cars lambda and oxygen sensor malfunction - probably not, but a common occurance, apparrently). I know they were honest in the diagnosis as prior to going to them I took my motor to a mates garage to get an output of what was wrong by using the oebd. Their findings matched his exactly. This Is a review in progress as I will be having more dealings with them in the future.

P. K.

Had a lovely experience with Mercedes-Benz at Bedford, Jahmal was amazing and made me feel very welcome. He also put my car in the showroom and let me drive it out! Would definitely recommend!!

D. P.

I recently had my wife's smart car repaired in the bodyshop here, Katie Bailey was super organised and very helpful and the work carried out was to a very high standard.... They also fitted 4 new tyres for less money than Black Circles!!! Excellent service from a great team.

L. S.

A stress free day with no hassle and a courtesy car provided. The staff were very courteous and helpful.

S. N.

I popped into Mercedes Bedford today as my car had a error message displayed, I spoke to Nick in service who was absolutely wonderful, sorted out my fault quickly and smoothly hassle free, even got my car cleaned. Nick is a true member of staff , thank you again.

C. F.

10/10 experience at Mercedes Benz of Bedford and I believe this is down to Teresa her customer service is excellent from the time I order my car to receiving it was very quick indeed and for this reason I will be recommending Mercedes Benz of Bedford to family and friends Teresa is an assets to Mercedes Benz of Bedford

R. L.

Great service from Sam Rahl, from the moment I dropped off my car he kept me informed on the status of my car and what additional works were required. Great service experience and Sam is a credit to the service department

H. S.

Thank you to Pete and Teresa for helping me buy my car - picked it up yesterday and am so happy with it! They were a massive help throughout. Thanks guys!! :)

B. S.

Everyone at Bedford Mercedes is helpful. Herjit has always been supportive and worked around me and my family with our car service needs. He also finds the solution for me and not about selling all the packages that are available.

R. B.

As ever, the service experience at Mercedes Bedford was first class. Great customer care from Herjit and the rest of the Service Team.

P. B.

Excellent service would highly recommend them. Purchased 2 cars great communications throughout. Shame I couldn't get the same service in South Wales.

N. D.

Hi... I just wanted to say a Big thank you to... Martin Simpson... for organising my full service for me as well as arranging the hired car for me to use while the car was left for its service... and for the easy transaction from the moment I arrived at Mercedes Benz Bedford... this is now the 2nd time dealing with Martin Simpson and he’s been a great help to me from start to finish.. I would also like to say a Big Thank you to.. Annalise Charles for taking the time to go through the hired car with me as I suffer with severe anxiety and find using someone new very stressful... she was very polite and was very helpful and made me feel very relaxed and calm while she explained how to use the hired car... this was a huge help to me as she understood my anxiety and took her time to explain all the things I asked her and was very happy to personally show me and repeat anything I wasn’t sure about... And lastly... I would like to say a.. VERY BIG THANK YOU TO... Teresa Spadaccino... she has been a such a huge help to me over the years now with organising all the things that I’ve needed to have done to my car as well as helping me organise the safe arrival of my New car and has made sure everything has followed through so effortlessly... She has always made sure to be the first to greet me to put me at ease each time I’ve arrived at Mecedes Benz... I’m so thankful to her and her understanding of my severe Anxiety as it makes huge difference and makes my life a lot less stressful when she’s there to help me through it all... Again thank you so much to all of the above people for all your help and understanding...

R. J.

Great service, very friendly and helpful staff especially Anna on Service, she done everything possible to accommodate me.

S. K.

The customer service received from Herjit Singh in the service department is fantastic. Herjit has always been very pleasant, helpful and knowledgeable. He always try to help as much as he can, not thing is ever too much trouble. I would expect no less from Mercedes thanks Herjit. I would definitely recommend Mercedes benz of Bedford.

S. T.

Mercedes Bedford: Recently I was fortunate enough to be in a position to purchase a new Mercedes from "Mercedes Bedford". I have been dealing with Bedford Mercedes for a couple of years now and would like to take this opportunity to Recommend them to anyone who is looking to either purchase a new Mercedes or even go there for your servicing needs. There professional Service team in my opinion is second to none and they have always looked after me excellently. Nothing is ever to much. I have dealt mainly with Herjit Singh who in my opinion is a great credit to Mercedes, he always looks after your every need, nothing is to much, he always comes and see's you and make's sure that you are being looked after ensuring that all your needs and requirements are met and dealt with in a professional and polite manor. Many thanks for looking after me and my Mercedes. Shane Tungate

J. K.

excellent service , really pleased ! Sandrine was fabulous !! thank you!

M. A.

Excellent service from Dylan and Teresa. I love my new vehicle. Thank you for your patience with me. Hope to get more deals in the future. Mushtaque

C. K.

As always, a friendly welcome. The car was booked in for an MOT which it passed. Advised that a software update had been installed and a health check completed. The car had been valeted inside and out when returned.

r. j.

Great team at Bedford so helpful and polite I had Daniel and Josh sorting out my recent buy they were so professional - I would highly recommend this branch - Thanks Guys!

V. T.

We have been customers of Mercedes-Benz of Bedford for over 20 years and have always received fantastic customer service. My wife's C Class recently had its 'A' Service carried out and it would seem that this customer service just seems to get better. I say that because despite the current Covid concerns that we've all been experiencing, MBoB have continued to provide excellent service. Courteous, welcoming and above all, professional. A big thanks to Nick and Sam for your outstanding customer service. Keep up the great work! Vince & Sandy

A. M. C.

Excellent service in these trying times. I was a little disappointed that my car was not washed. Not cleaning inside during coronavirus, I understand, but the outside could have been done.

B. C.

TO DARREN EDWARDS, i bryan culverhouse would like to congratulate the of whole your staff at BEDFORD , for how GIUSEPPE & I were treated when I drove him up for his recent service(HE DOES NOT DO MOTORWAYS !!) IN particular i would like mention HERGT GINGH in particular,what a gentelman,as always,& goes the extra mile.MANY THANKS IN THESE TERRIBLE TIMES.BRYAN.

F. G. L.

Sales Manager Teresa Spadaccino. What a decent person, the last of dying breed", it's hard to explain; You would have get the "TERESA TREATMENT" to understand how much of a pleasurable person she is in her ethics, and professionalism. I would certainly recommend her to the MARTIANS" to only buy a MERCEDES' through TERESA if i could.

P. G.

Recently had my new car serviced for the first time and arranged for a test drive in a C43, what a great car! Thank you so much Jahmal Hibbert-Brown and Teresa Spadaccino at Mecedes Benz Bedford. You guys really know how to look after a client!! Paul Goldstraw

J. H.

Thank you Mercedes Benz Bedford! Service at its best and a big thanks to Nick! All the team were very helpful and made us feel at home! You guys were able to accommodate to my requests at short notice and will return a happy customer :)

D. K. &. H.

My experience with Mercedes Benz customer services Bedford has always been outstanding and hence choice to only drive a Merc for the past 20years

F. D.

Really friendly staff and super helpful with all the questions I asked! JorDan was brilliant and really opened my eyes to new colours and different cars to suit my job!

T. L.

Kept me informed throughout and reduced costs as much as possible. Hergit was great. Only weakness was telephonist on Saturday , she didn't have a clue as to whether they even had my car.

R. P.

Nice and clean dealership with very helpful Staff excellent customer service. Polite and respectful.

E. B. (.

If you need assistance you need to ask for it. The core of old faces is fine. But, every time I bet a new face in front of me, things don't go so well! Conclusion, either recruitment selection process is inadequate. Or, the training needs to be improved! Perhaps both! Updated November 2021. Unfortunately, nothing has changed!

f. s.

Friendly staff when I took my car for service. Gave me a brand new courtesy car. Picked the car in in the evening. Excellent.

M. J.

Nick you're simply the best very helpful thank you very much for your time I highly recommend Bedford Mercedes for a service my car runs like magic excellent service👌

D. N.

Fast, efficient, helpful and friendly...says it all. Work quality is also excellent, even working within the constraints of current circumstances. Never had a complaint or problem yet. Thank you all.

H. T.

Big up cameron ! Very polite and helpful , i just bought a C class and really happy with everything he did and the car! Definitely recommend it.

K. H.

Excellent level of care provided by the Service Team at Mercedes Bedford today as I generally receive here. The issue I had was corrected very quickly as promised beforehand.

J. D.

Looking for an a class Mercedes rang the Bedford branch and was lucky to be in contact with a salesperson called neal Witchard he was so very helpful in every way there was no pressure whatsoever and I can’t thank him enough for all his help in purchasing a new car

B. C. (.

Well re- organised office to handle COVID situation. Staff readily to hand to handle all servicing issues. Better when then can collect and drop off cars again.

M. B.

The young lady Vicky was very helpful from I came in until I left, she listened and was very approachable. I would like to say thank you for service 👍🏽

D. R.

As far as I can tell (I am not a mechanic) the service was competently completed but I did have to chase to get updated on when I could collect my car. I live an hours drive away.

x. b.

They're so welcoming and helpful here 😁

A. Z.

Was looking for a new Mercedes... Peter showed me quite a few cars but i didn't go ahead with the purchase of the car as i found the one i wanted in London branch but bedford merc they were outstanding i come back to set up the service plans for my car and also the mercedesme with peter .... Peter is a amazing sales man he was so helpful and always here to help me ! Peter is a great sales man if you ever need a car from bedford Mercedes ask for peter he is a lovely man.

G. L.

Failed MOT, had the track rod ends replaced under the MOT cover - excellent service - would have given 5 stars, but wasn't given a " hard- copy" for my service file

P. C.

Great dealership! Had the chance to work with Richard Luklan, very easy going. I was an out of state customer and they walked me through everything. Would recommend to any of my friends.

T. S.

I’ve been into Mercedes in Bedford twice recently and both times Herj was absolutely brilliant. He couldn’t do enough to help. Thoroughly recommend.

I. M.

Uncle bought a lovely Mercedes from here and the sales people went out of their way to help. I went along with him and was impressed with the service and attention provided.

I. O.

Very friendly and welcoming as usual, This time I was particularly well looked after by Ryan S. and Dan B from the sales team, their professionalism and patience, got me over the line. Well done boys, I'm hard to crack but you managed it somehow.🙄😀

p. k.

I have nothing but praise for all the staff at Mercedes Bedford and especially Stuart pountney they made myself and my dog Bear really welcome the experience was first class and the presentation of my first new car was excellent well above my expectations.

R. W.

I've just had the nicest experience waiting for my car... I have internet connection, coffee and the lady in reception (Raelele) has just given me a bacon roll! Fantastic, a real credit to your brand.

b. f.

When you go, ask for Marcus. He was great with a can do attitude. He is a credit to Mercedes and Sytner. Very happy with our new car!

R. R.

Had the service and mot. Brilliant job from Mercedes especially from Herjit and Lino. Excellent highly recommended 👌

B. “.

Massive thanks to the team at Bedford for getting the deal done in time for my wife's Christmas present. Really helpful, with great communication given the current circumstances.

M. M.

I've read some of the negative reviews on here and to be honest I cant see what the issue is. I went to test drive a C220 and the sales guy, Lee, was a pleasure to talk to. He was professional throughout the whole of my visit, and although I didn't go ahead with the sale I think credit is due to Lee's professional approach.

A. K.

Easy to book .When car taken to the Mercedes Garage at Bedford staff courteous, friendly and professional.

K. B.

Brought my first Merc from here just over a year ago. From the min I walked in to last week the team have been great. Nick in services is very helpful and nothing is too much Highly recommend and I’m pleased I made the choice

M.

Easy to deal with. Marcus the salesman did a great job to meet our needs. Thank you.

D. C.

I was very pleased with the work that was carried out AND I was very pleased with the help and advice given by the staff

I. D.

Great service from Stuart P and Dan P. Always proactively kept me up to date with the whereabouts of my factory order GLC. Answered all my odd questions same day. Great service. Thanks guys.

P. D.

I can only say superb service. fantastic service and customer service second to none. Thank you all you have made my experience one that I am sure others could not better.

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