Reviews of Sytner Cardiff BMW. (Car Dealer) in Cardiff (South Glamorgan).

Sytner Cardiff BMW

862 Reviews

154 Comments

Car dealer

BMW dealer

285-287 Penarth Rd, Cardiff CF11 8TT, United Kingdom

Description

Information of Sytner Cardiff BMW, Car dealer in Cardiff (South Glamorgan)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Sytner Cardiff BMW

Popular times

Reviews of Sytner Cardiff BMW

C. T.

I have never had any concerns in relation to my experience with Sytner Cardiff but felt that they really went above and beyond during my recent experience. I love my car, which is out of warranty and that I have decided to purchase at the end of my financial agreement next month. I was a bit disappointed therefore, which I conveyed to the team, when I had a fault that needed repair recently and further issues were also noted on inspection. It meant a few days without my car and I was anticipating a pricey outcome. Sytner were open, honest, helpful and fair. They answered my queries clearly and in detail, so that there was no confusion but also patiently and with empathy. They kept me updated daily which was a challenge due to issues with my mobile reception on more than one occasion (!) but would endeavour to return my calls, be available when I called back. They were also consistently personable, as always. I was satisfied anyway but the icing on the cake was when they informed me that as a loyal customer who has consistently had all servicing and works completed with them since purchase, they would cover the cost of the parts, the biggest part of the bill. This was unexpected but greatly appreciated. I ended my experience feeling that I could trust Sytner and had received exemplary service. This was up until the end when I was running late to collect my car on a Saturday and they left the keys with the Sales dept. for me so that I could have it that day. It has reinforced that I will get my next car there when the new model comes out and that I would also recommend to family and friends. A particular thank you to Louise and Connor who I predominately dealt with.

D. H.

If I could give more stars then I would. I’ve waited to review these (don’t normally leave reviews) and 6 months on they have really gone above and beyond for us. Anne Marie is the lady that looked after us. We drove from Oxford to Wales to buy our BMW 320 and I’d do it again when we buy next. Don’t hesitate, honestly you won’t regret it.

T. E.

Haven't bought a car here but just had a newly purchased second hand vehicle serviced & to sort some minor issues. Customer service from Joe was absolutely top notch. I mentioned the smell of smoke from previous owner & how my wife was unhappy with it as we have a new baby due any day and she's worried about 3rd hand smoke. Joe arranged a full valet & air con bomb' for free which has done the trick. Everything was explained clearly & really can't fault the service.

A. M.

Top class service whilst purchasing a BMW Z4 from Sytner Cardiff. The whole team are friendly and welcoming, but the big thanks goes to both Niall and Louise for going the extra mile working outside of their normal hours to ensure I received handover of the beautiful car before the bank holiday weekend. You really are a great team! If anyone is thinking of buying a new or used BMW what are you waiting for?

D. L.

An excellent service received by the staff at Sytner Cardiff. I went in with the aim to find a suitable and most importantly unique M car, which the staff certainly managed to achieve. I couldn't ask for better service from both Owen and Mat. Great Job

F. E.

Excellent professional service at every level. The staff were all really friendly, warm and engaging while I waited for my vehicle to be serviced. The facilities in the waiting areas were excellent and was able to continue to work while I waited and had access to free beverages and chocolate. Highly recommended

I. I.

Car was fixed in around 24 hours. The team was extremely professional and provided me with plenty of updates. I literary could not imagine a better and easier way to deal with a car problem than what Sytner offers. Outstanding - Conor was the gentleman dealing with my case :)

M. B.

Brilliant place to get a car from. Massive shoutout to Rob Clear the Sales Executive. From the moment you arrive he’s very welcoming and accommodating, doesn’t pressure you in to anything like I have experienced at other dealerships. Very knowledgeable about all of the products and services and will go above and beyond to try and find your perfect car. If you’re looking to buy from here you will be looking at cars at a premium price and therefore it is a big investment to make so be prepared to listen to all the options they have available as they explain them very clearly. Where I personally believe Rob excelled beyond expectation was his after sales care. He messaged me a few days after I left to see how the car was and how I was finding it, and despite a few problems that I had in the following days they were all solved by Rob and his colleagues I quickly and effectively. To summarise BMW Sytner Cardiff is a fantastic dealership and I will certainly be using their services moving forward.

M. S.

I had satisfactory pre-sales discussion with the staff, however, the dealership lacks massively in their after-sales communication area. I noticed a couple of issues with the car & these have not resolved since I purchased the car 3 months ago. Despite writing several emails to the dealership, the email response has been bad. Recently, I requested call backs from the dealership, however did not receive any response so far. This is Appallingly poor! Edit: Happy to edit this review and make it 5 stars. Thanks to Dale and the wider team to fix the issues and being pro-active.

P. E.

The service team at Cardiff Sytner have always treated us with the utmost respect and professionalism. The attention to detail is second to none. I have always been kept up to date with the service being undertaken and my Z4M40i has always been returned fully valeted. The reception team are also so welcoming and really can't dovenough for you. I have every confidence in dealing with Cardiff BMW. Unfortunately I can't say the same about Stradstone Range Rover.

I. F. L.

We have just collected a vehicle from this branch and I have to say I was really impressed. Not pushy, understanding and kept to their promise. There were two flaws not previously raised before arriving and although I wasn't massively pleased, they owned up to it and said they would have them sorted at no cost to us. The sales Executive Chris Mannion was a lovely guy too. I'm pretty sure he came in on his day off which went a long way for me because that shows dedication. I'm a service freak so this is important to me....people buy from people after all. The service desk, receptionists, business manager were all polite, friendly, welcoming and gave a great service. I highly recommend using their services.

M.

I took my father to purchase a motobility BMW car at this showroom and we have been extremely happy with the service we received. Ellie and Tom went above and beyond to make sure his needs were seen to and we can’t thank them enough. I would highly recommend Sytner BMW Cardiff

D. M.

Just picked up my car today after a battery issue. I were met by a Mr Ricci Walker who rectified the issue and were extremely informative and helpful, who kept in touch to let me know the progress. I would like to thank Mr Ricci Walker once again who gave an outstanding support experience, he deserves a 10/10. Thank you. Dan

M. H.

Took my partners car in for a brake fluid service, took over three hours which was longer than originally stated to then them state they had charged me for a wheel alignment I didn’t ask for as one wheel was slightly out as well after all was concluded. Good customer care but the additional costs added prior to discussion was unprofessional and had I known it would take so long I would have organised alternative transport so I wasn’t left waiting around so long.

s. s.

bought a x2 for my daughters 21st ,happy with the sales process as being a long distance purchase. Car arrived notice big nail in rear tyre close to sidewall ,damaged trim on exterior ,noise coming from brakes ,dealer has now sorted all problems that have arisen thanks

G. S.

Called in to have mandatory safety recall work carried out. Made to feel very welcome with lots of complimentary coffees on hand. They carried out a vehicle health check at the same time which was filmed and emailed to us and all the work was carried out by mid day. All in all, very nice premises, great team of staff and some gorgeous top spec cars on view to drool over!

N. B.

First time purchase of a BMW. Ellie Scoones was our contact and I can’t speak highly enough of her. She gave us proper old school customer service as well as being very knowledgable about the cars.

I. S.

Having been looking for an indulgence car for some time, which I finally located at Sytner BMW in Cardiff ticking all the boxes; some 200 miles away from where I work. From making my initial online enquiry, the service received from Liam (Humphreys) was exceptional and far exceeded all expectations, which were already high given the investment I was making. Nothing was ever too much trouble for this extremely personable individual; responding to my questions and queries immediately and as fully as possible; and there were many! Having decided to proceed with the purchase, the whole buying experience was concluded within just 7 days of my initial enquiry to driving away in the car and could not have been more seamless throughout. Finally, Liam was on his stand-down when collecting the car, which was again expertly handled in his absence by a colleague (Dale); another friendly and extremely personable individual. But Liam did call-in during the handover to touch-base and check everything was too my liking - another very nice touch and customer service personified I feel. In sum, exceptional and refreshing end-to-end service from the Team at Sytner Cardiff and one I would have no hesitation in recommending to family, friends and colleagues in the future. Consider Sytner Cardiff is exceptionally privileged to have individuals of the calibre of Liam and Dale comprising the Team in such a high-profile and customer-facing role - exceptional.

J. D.

Took my 3 series for a M performance kit to be fitted and can’t recommend enough. Fantastic service start to finish, especially from Marc in the parts dept.

V. G.

First car finance for me at the actual official shop here in Cardiff. I have been assisted by Calum MacKenzie (sales) who set me up for two test drives (2 Series Coupe - 220d and M240). He comfortably gave me time and space to decide but most importantly he has never been pushy. Mathew Boyce, from finance, guided me through the PCP figures and took time to genuinely listened to my needs in order to get me the best deal possible. Every single step of the process was clear and simple to my eyes thanks to them. Fairly competitive prices and APR rates for used cars. Felt extremely looked after and never rushed to my decision. Best treatment you could wish for when it comes to choose the perfect car for you. Finally, the new branch is simply stunning!

J. K.

Took my car in for its first Mot and also to have done the end of warranty checks. Contact at first was great i was informed of the process and what to do received a text and also a call to make me aware of the process that they have in place due to covid, which i think was great. The disappointment is that upon collecting my car i asked if i could set up a service agreement with them, i was advised the person that i needed to speak to was on the phone so agreed for them to call me back, we are now over three weeks down the road ! And still no call back to discuss the options available. The young chap who dealt with the work i have not been able to contact even after several calls to the office. Really disappointed with this.

A. S.

From the moment I walked in nothing was too much trouble. Refreshments on site that sustain your day. I need to compliment Allison from Service on the interaction and kept me updated on the progress of my service. Professional customer service from a very professional company. Good on you BMW. Highly recommended

s.

It's a 5 from Me, Ordered cosmetic parts, which arrived within 24 Hours :-) whist collecting staff had arranged to fit as well at no extra cost, outstanding customer service, friendly approachable staff, would highly recommend, special mention to Josh and the Parts department

E. B.

Josh from service and Oz one of the maestro mechanics have really made me feel like I’m buying a luxury vehicle. They were warm, understanding and gave the personalised customer service. I have once again fallen in love with the brand, and don’t want to look elsewhere for my next car!

G. T.

It's the second time we have visited this garage to have some work done on our car. The staff are very professional and extremely helpful and nothing is to much trouble. The drive through service center is amazing totally stress free just drive in and hand over the keys and just sit back and relax in the waiting area with free refreshments. There was only one disappointment and that was we were asked is we want our car cleaned free so obviously we said yes. At first glance from a distance it look clean but it was not that good. It had just had a quick hoover inside it was ok but could have been better. Outside hadn't been cleaned at all the wheels looked like they had been wiped over with a dirty rag to make it look like it had been cleaned. My opinion is if you are going to be offered this service whether it's free or not it should be done to a high standard otherwise don't offer it. It is quite obvious that the person who is responsible has no pride or care in the work they do. Bearing in mind these are high end quality cars.

G. J.

Sytner undertook some out of warrantee care on my 1-series. Brilliant communications via text and phone from Josh. Job done quickly, car software updated and handed back clean. Fab.

A. B.

Just had MOT, service and end of warranty checks . Very impressed indeed with the quality of the customer service particularly from Ryan and Josh.

p. j.

Bought a 640d from this dealership, I couldn’t have been treated any better throughout the whole process. I dealt with Mathew Sullivan who couldn’t have been any more helpful, a credit to the dealership. The car was excellent, the dealership was immaculate, friendly and well presented staff and I was felt valued as a customer. That goes a long way in my book. I’ll certainly recommend them in the highest regards.

l. o.

Excelant service from Ryan Beauchamp. Never been treated so well at sytner before. Can't thank him enough. 10 🌟saying that I recently went back & was treated like my car wasn't,t good enough for them to look at. If you don't buy or have a warranty with bmw themselves, then theire service is descusting. Wanted £180 for work,even after they didn,t do anything ex tell me my tyres were not bmw tyres, even though they were all brand new. I paid them £50 to b told that. I would never take my bmw there again. They are snobs & ripoff.

S. G.

While I have problems with BMW regarding the cost incurred as a result of rejecting my new X5 purchased on 30.07.2019, due to a faulty information display unit. I am completely happy with the service that I have received from Sytner Cardiff including the salesman (Richard Gardiner), the New Vehicle Sales Manager (Alex Harris), the Service staff and all their efforts to solve the problem, source a loan vehicle and source a new vehicle for me. I picked this up within a week of rejecting the faulty vehicle but I am currently waiting for the display key which was missing, not having been sent with the new vehicle. GREAT SERVICE!

p. l.

What a excellent service form Peter and Dale from start to finish in purchasing a used BMW, it was so refreshing to meet down to earth salesman .They actually return phone calls/emails and resolve any issues without a fuss. A completely different service to BMW dealerships near me. It was well worth the extra time spent travelling to this dealership, and I would have no hesitation in using them in future.

H. B.

I had the great pleasure of dealing with Damon, who kept me informed and upto date when he brought my X3. He ensured that me and my Wife got the best price possible and helped arrange a collection of our car last minute to help with our personal commitments. Great person to deal with.

J. R.

Very professional, friendly and helpful service. I love my new car. Many thanks to Chris, Mathew and the rest of the team. Highly recommended!

M. W.

Was dealt with by Ellie who was outstanding, and a pleasure to deal with. Attentive, engaging and very diligent. Elle was thorough and clear with everything she did and I hope that we do business with her again. Sytner have a real asset.

A. |. P. V.

Martin Lewis was super to deal with. He went out of his way to provide great customer service.

C. L.

Picked up my new car from the Sytner team last Thursday and cannot praise the staff and experience enough. Ellie was exceptionally helpful at finding the right car for me and making sure I was kept updated and happy throughout the process. Also have to say a special thanks to Tom and Peter for the finance and the handover. I was extremely impressed with the level of professionalism shown by all members of staff and the safety measures in place during these very strange times. I would highly recommend BMW and Sytner Cardiff to anyone looking at purchasing a car in the future and will definitely be back in 2-3 years time. Many thanks again Ellie and co!

C. S.

5* customer service from Sytner Cardiff BMW. Firstly greeted by Emily at the reception desk who was very welcoming, polite and helpful. Then handed over to Damon Chandler the Used Car Buyer who offered a great price for our vehicle and dealt with the whole process swiftly and professionally. I would definitely recommend this dealership.

L. -. L. S.

Staff, dealt with the recall of my bmw, the job was done on time and staff inside were attentive. And respecting covid restrictions perfectly

E. R.

Excellent service. I waited while car had a safety recall which took just over an hour. Staff were friendly and professional as always. I had a coffee and a look around the showroom then my car was ready.. I only wish all garages had the same level of customer service. 👌

N. T.

Great customer service! We would like to say a huge thank you to Daniel and Chris for the service we received whilst purchasing a new car. Daniel listened to what we were looking for and discussed all the options with us without any pressure. Thank you again we look forward to picking up our new car.

D. A.

Amazing customer service kept me well informed of procedures the time my car would be Collected and the courier who came to pick up the car was in contact with me to update me on arrival times. The only problem was Sytner wanted the car delivered before payment was made I had to wait until the next day for payment I was quiet nervous until the payment went through. I would have felt a lot better if I had been given a deposit and the full amount paid when they received the car.

p. t.

Very simple process to sell my car to Sytner. The offered a very fair price for my car (my better than any other dealer/car buying site) collected it as agreed and the funds were in my bank shortly afterwards. Damon Chandler's professionalism at Sytner is to be highly commended.Thank you

M. B.

The service at Sytner was great! Went to pick up a car and was well looked after by Mathew and Dale. The great customer service and communication continued after I left the show room. All staff are very friendly and professional - including Ann-Marie who supported the process over the phone. I am very happy with my experience.

P. C.

Great experience, professional and polite service from Liam H and Christopher D! Definitely recommend this BMW for a used and approve car. Liam has been great with contact and sorting out a long distance purchase! Many thanks for all the help, and I love the my new car.

d. d.

Had an appointment at 10.00am. Drove into service bay, dropped off keys and car taken as planned. Whilst I stayed on sight ,there was ample coffee and biscuits, with public toilets available. Everything explained and updated during the nav update, car inspected, washed and hoovered. Excellent service. Recommend you speak to Josh!!

J. P.

Due to the service received from Newport Sytner whom I refuse to deal with any longer, I almost cut ties with the brand entirely but I am pleased to report Cardiff have excelled where Newport floundered. Adrian on the Parts Desk in Cardiff could not have tried harder to help me in my hour of need, and got me back on the road with compassion and professionalism. Very knowledgeable and very approachable, it's restored my faith, and in turn, my love for the brand. I will certainly be visiting the Cardiff branch when I change cars at the end of summer. Thanks again Adrian.

R. B.

I would like to thank Conner and the team for an outstanding service. You had many repairs to sort out for me and one or two that was hard to diagnose. All works have been done as you would expect from a professional team at Sytner BMW in Cardiff. They even hired me a car at no cost to myself. I am so very grateful Conner and will be back for next service. I would give 10 stars if I could. ********** Neil Taylor / Bridgend. BMW M6

j. j.

Over a 2 day period, repairs were carried out to my 335D. Throughout that time I was kept updated on progress by the service adviser Genevieve Tribelhorn. I was impressed with the frequency and content of the updates that Genevieve provided. Overall, she was most friendly and helpful. The job was completed to the standard that I have come to expect from Sytner Cardiff.

d.

Have bought two BMW's in last 26months, both nearly new sytner cars. Not my closest BMW dealer, it's a 90mile round trip, but quality of service worth it Thinking of swapping my 335D msport xdrive in March, will be visiting to see Cardiff have in stock, new shape 4 series or X3 M40 24/9/21 Just swapped my 335d for a new shape BMW430I on a 21plate, my 3rd BMW with Sytner Cardiff, takes my spending over the 100K mark

L. C.

Just sold my car to Sytner Cardiff remotely. Damon Chandler handled the whole process,throughout he kept be informed from remote paperwork handling, vehicle collection and payment. All went very smoothly and Damon kept me uptodate at all times. Very pleased - and yes I did get a very fair price !

M. R.

Excellent service from start to finish. Just collected my 4th new BMW from Sytner Cardiff, who I have now dealt with for the last 10 years. I am now truly hooked on BMW's! Paul Bennett has sorted all my vehicles and is an asset to the company. Always keeps me updated on my order from start to finish. I highly recommend the Sytner Cardiff and in particular Paul Bennett from the corporate sales team. See you again in another 3 years!

L. P.

Excellent service bit pricey but u pay for what u get complimentary wash and hoover

P. C.

Had my car serviced drive into the reception hand key now covid is over better there now free coffee and biscuits helpful staff

S. J.

Excellent service from Sytner BMW Cardiff. The sales process on a used vehicle was handled most efficiently from start to finish. Special thanks to Daniel Lloyd-Thomas & Chris Davies

M. H.

Mariya at Sytner Cardiff was fantastic from initial enquiry to car delivery day, always there to answer any queries and keeping us up to date with progress on the production of our new i3. We would highly recommend Sytner Cardiff to anybody!!

t.

Had to take my 12 year old e93 for a recall. The work was done free of charge and the health check picked up a few things that needed attention. I waited on site while the repair was carried out. All the social distancing rules were in effect, and I had a table to myself and coffee while I waited. The whole experience was very good, and the car was left clean and tidy.

A. H. S. (. S.

Excellent service from the service department from Joshua the service advisor and also Owen who worked on my vehicle and kept me informed at every stage. Wouldn't go anywhere else! Well done Sytner Cardiff!

K. W.

The best experience I have had so far when looking for my new Motability vehicle!! Mark James, the motability colleague, was very well versed in the intricacies of the scheme, what was available to users and an expert knowledge of the vehicles on offer. My initial enquiry was at the reception desk, where Covid-19 arrangements were explained before anything else. Expecting to make an appointment for a future time, Mark was free and we spent a pleasant hour discussing the options over a cup of coffee. I decided to look at the X1 in the showroom and was impressed enough to book a test drive next day. The car was beautiful, unfortunately my wife and I felt the rear seating space was smaller than we were used to, and not suited to our needs. 😢. No rush, no pressure and just a very satisfying experience. Thank you Mark and Sytner.

g. d.

very thorough and fast service from parts department cant thank you enough, covid precautions on point great service thankyou all involved 😉🤙

J. D.

Unbelievable seriously. Best customer service I’ve ever experienced in a car shop. Well done BMW Cardiff. Special mention to a Conner the service advisor he went above and beyond to help me as I recently had an operation on my nose as the wife caught me with a cracker so I could hardly breathe (thumbs up emoji).

Z. J.

Update: Refund received the next working day - thank you. The car has also been removed from AUC list. Update: 1 hour after this review is posted they contacted me to discuss refund - let's see how it goes. ========= Negotiated an AUC deal with them, put down the deposit, signed the contract and arranged a delivery - took them two weeks to tell me the car has a missing service history so cannot be sold as AUC - then proceed to sell me "Sytner Select" and other more expensive model. I said thank you but I'll look elsewhere - now they are not replying my email, and no refund for the deposit? The car is then listed again on BMW website as an AUC (LV66DTO 2016 420d)… bait? Be careful when you buy.

R. J.

Dropped my car off Monday for a bit of cosmetic damage to be sorted, picked the car up today and was blown away with the quality of work that had been done, it's well worth the price you pay. Also the customer service from Phil was great, very honest and considerate.

K. S.

Advice required on parts to be purchased, the staff were extremely helpful, I would highly recommend. Thank you

M. K.

I recently visited the BMW dealer in Cardiff with my partner.We wanted to purchase a new car to suit us both.The salesman was fantastic and gave great advice.We drove the new Z4 m40i demo car and the search was over.The car is AMAZING.Ed phillips was the salesman who made the difference for us.If you are thinking of buying a Bmw ask for Ed in sales and you will get the 5 star customer service which is exceptionally hard to find these days in car sales

A. S.

I sold my car to Sytner Cardiff and was very impressed by the professionalism shown by Damon Chandler throughout the process. In addition to his professionalism he is a very pleasant individual who kept me informed throughout the process, answering my questions with patience and understanding. All in all a five star service.

j. b.

I've just taken delivery of a new Car and want to thank Sam Jenkins and the rest of the team at Sytner Cardiff. We got great advice through the buying process and although covid restrictions meant we could not visit Sam in person after our initial visits and test drives, he kept me informed weekly via emails and phone calls as to the progression of my order. I never had to chase Sam for anything. Again, on taking delivery of the car, Sam and Dale did a great job of making it as special as possible, under Covid restrictions. Thanks all.

D. G.

After spending a fortune on a third part service with labour above dealer prices my BMW x6 m50d was worse and worse after every pound spent. They was replacing parts on my expense with no results Almost 13k ..... Contacting Bmw Sytner Cardiff Things start going quick on a good road ...I found out a real pleasure to deal with Josh Thompson my service adviser. He updated me constantly with my repair status and i received my car back good as new . My car was smoking blue on cold start. Now is starting like a dream. Thank you guys for professionalism and giving me back the trust in this brand! I won’t go ever to a third part repair service. They are generally more expensive than dealer itself and full of knowledge...🤗

R. W.

Love it great service and parents bought from there very friendly.

S. W.

I recently sold my car to Sytner Cardiff BMW. In these Covid times, the whole process was very different. However the team at Sytner were professional but friendly throughout, explaining the processes at every point. Plus I felt I got a very fair price for my car. A pleasure to deal with.

R. C.

Customer service brilliant. Staff is well dress. Polite, Sincere and answering all my questions with no hesitation and has full knowledge of their cars. Was welcome greet and our car was fully ready to go.. Well video presentation on my car which we bought yesterday and was same in person. I definitely reccomend this company if you want to buy BMW. And i sincerely thanks Chris and Peter for their excellent service. Ravinder Chana London

L. H.

I recently used the services of BMW Cardif. I dealt with Damon Chandler, who was an absolute gentleman. He was courteous, patient, very professional and answered our queries quickly. I can't thank him enough for the excellent service that I received. I wouldn't hesitate to recommend this garage.

D. M.

The service here is impeccable. I have recently had to use the body shop on two separate occasions and both times I have been helped by Phil Paton. His sensible, common-sense and humorous approach has been invaluable and has saved me money. I wouldn’t hesitate to recommend this garage.

S. M.

Just before the end of Lockdown: Sytner Cardiff bought our car remotely and we live in Surrey, over 100 miles away. From start to finish, Damon Chandler handled the process with the utmost professionalism and warm geniality. All in all, a very pleasant and smooth transaction.

s. m.

A massive thank you to Mark James for the handling of the purchase of my new car. The E process and from filling was stream lined and slick. The handover takeover of old to new vehicles, flawless. And the new car is just a dream. Could not be happier. Well done Mark!

P. J.

I recently purchased a immaculately presented Range Rover sport from BMW Sytner Cardiff in part exchange for my cherished BMW i8. They offered me a very reasonable price for my i8 which I was more than happy with. The BMW i8 is an amazing car but due to a new arrival we had to opt for something more practical. The entire customer journey was conducted in a very professional and courteous manner despite the current restrictions around the pandemic. Dale McKenzie and Imran Ahmed made me feel safe during my customer journey and my experience nothing short of exceptional. It’s because of people like this that I will be coming back as a repeat customer. I’ve purchased Aston Martin’s and Porsche’s in my time but I can honestly say these guys made me feel special and valued.

L. H.

Sold my X5 back to Sytner Cardiff. Dealt with Damon, who was extremely professional and efficient, and achieved a more than acceptable price. The entire process was quick and painless All around, a really good experience - thanks again Damon!

g. d.

Excellent service, executive salesman Mark James was brilliant. He took care of everything that was needed to buy our new BMW X3. Every transaction was carried out very smoothly and we got our new car within a week after booking. Can’t complain. The hospitality and attention to detail was very satisfying.

N. R.

A massive thank you to Daniel Lloyd-Thomas for helping me find and purchase my new BMW. He organised everything and made purchasing my new car quick and easy. Would highly recommend Sytner BMW to anyone looking to buy a new (or used) BMW car.

N. E.

Damon Chandler was a pleasure to do business with. Within 24 hours of agreeing to sell out BMW to Sytner Cardiff, Damon had completed the purchase of our car and we received prompt payment directly into our bank account. Would not hesitate to deal with Damon or BMW Sytner Cardiff again in the future. A great 5 star service!

B. F.

Recently picked up a new vehicle via the click and collect service. The whole experience from start to finish was smooth. I dealt with Sam who professionally led me through the sale and collection.

L. C.

Alison arranged the repair of my car, confirmed my booking and kept me informed of its progress during the day. She was brilliant and so efficient. My car was ready for collection at the predicted time. All credit to the mechanics and everybody involved, including the valets. Thanks so much for your excellent service, I am very impressed. As a widow it is very good to know I can rely on BMW.

S. D.

I recently had occasion to sell my pristine Mercedes SLK to Sytner Cardiff and was very impressed with the quality and level of service received. Damon Chandler in particular was professional and communicative throughout. I would highly recommend this dealership.

S. P.

I've just had the bodywork fixed on my BMW and as always the job was done perfectly by Phil Paton and his team. I can only praise Phil and his colleagues for their professionalism and their exceptional customer service. Thank you :)

C. J.

My 3 series had a problem over the weekend. Booked the car in on Tuesday, car repaired Wednesday, picked it up Thursday. I have been a customer of BMW Cardiff since 2004 and the service now is better than its ever been. Thanks Sytner Cardiff.

P. J.

I sold my M8 convertible to Sytner Cardiff and dealt with Damon. very smooth transaction and all done and settled within 24 hours. Excellent service indeed

J. P.

BMW Cardiff has been extremely professional and have gone above and beyond to help. Phil Paton has provided a quality service from start to finish while always keeping me up to date. I am extremely pleased with the bodywork job. Thanks Phil!

N. C.

Excellent service from Tom Morgan & Alex Harris at Sytner Cardiff. I had an issue with my car and even though it was originally bought from Swansea, both Alex and Tom did their very best to help me change my car , putting me into a new 330e. The communication from them throughout the buying journey was exceptional and the delivery experience was fantastic. I couldn’t recommend them enough. If you need a new car I would recommend you contact Tom Morgan at Sytner Cardiff.

G. O.

I sold my car to Synter Cardiff and dealt with Damon - It was a smooth, hassle-free experience with good communication throughout the process. It was all sorted within a couple of days - no fuss

I. R.

I bought a used BMW using the click and collect facility and dealt with Liam Humphreys. The negotiations were made simple, a personalised video of the car was sent to me, a very honest appraisal of the vehicle and extremely accurate. I wouldn’t hesitate to recommend Liam and Sytner Cardiff. A very pleasant transaction with a business and brand you can trust and Liam is certainly a great ambassador for the dealership. The confidence provided gave me the confidence to pay for a vehicle I hadn’t seen until collection and drive 260 miles round trip knowing I was buying from a quality business.

M. L.

I had some work done on my car a few months ago and had excellent service especially from Phil Paton He paid personal attention to our repair and kept up dated at all times. First class customer service from him. Excellent experience. Thank you Phil.

J. M.

Excellent service and attention to detail from start to finish from Mark Rees in the parts department at BMW Cardiff. Mark did exactly what he said he would do and when he said he would do it, he took time to understand what I was looking for and made sure everything was ready for me to collect prior to making a nearly 400 mile round trip.5* guys.

T. A.

I took my car in for some scratches to be sorted and I ended up making a friend. Phil from the bodyshop went above and beyond at all stages. Not just to keep me up to date on the progress but to check in and see how I was doing. It’s so nice in these difficult times to see there are still some really lovely people around. Thanks for looking after me, doing a great job and making me laugh. We need more Phil’s!

P. B.

Wow, what a difference compared to VW Sinclair. Staff that could be bothered to help and assist and go out of their way to keep a customer happy. From AnnMarie, to Matthew, and Dale on handover many many thanks for making this a swift positive experience for us! Thanks for entertaining the boys to whilst on test drive. 😁👌👍

A. S.

Dealt with Damon at Cardiff who managed the purchase of my Lotus Evora. A really nice guy and total pleasure to deal with, kept me in the loop all the time, answered my emails and calls straight away. A real credit to Sytner. Cheers Damon!

J. M.

As a disabled driver it was important to choose the best possible car for my needs. The customer service from the greeting to the delivery was outstanding. The sales executive was brilliant and guided me through the process from the start to the end. I can't praise the whole team enough.

D. C.

I was extremely impressed with the excellent and responsive sales lead - Dave Neil. Dave was sincere, helpful, efficient and proactive with all of the stages of my part exchange and new purchase process. The service manager and finance lead very ably supported Dave so that end to end all went very smoothly. I travelled a long way to Sytner Cardiff BMW for this specific vehicle and I would recommend that - when it really matters to them - any buyer does this.

M. F.

Visited Sytner Cardiff BMW today with charging cable issue for my hybrid car. Great experience starting with friendly reception greeting and professional and quick service from service department. Anne Harry explained what will be done perfectly and by 12.00pm all diagnostics were complete by efficient workshop. Got my car back with perfectly working cable and shining like a new. Thank you! Immaculate experience from start to finish!

J. B.

Superb service from Sytner BMW regarding the issue I have had with my front brakes. A special thank you to Connor Evans who went above and beyond to help out, overall it was a great experience.

C. N.

Brought my amazing car yesterday from BMW Sytner. Found my lovely car online in the morning, spoke to Ian a salesman, he talked me through every detail, then went and saw the car in person and was just want I had been looking for. Great customer service, so helpful! No pressure, just wanted to find the perfect car for me! He was great from start to finish, and even dropped me and my mother in to town to do some shopping while he prepared the car! Would recommend BMW Sytner to anyone, and Ian to help you find your perfect car! Also Matthew from the finance department was amazing! Talked me through all my options, got me the best deal and was so informative! Thank you both!

W. J.

I called up BMW looking to upgrade my 18 plate 1series for the new shape 1 series. I was assisted my Callum mckenzie who sourced me the exact car I wanted. I was given a good price for my old car and was given a good deal on my finance deal with Mathew. Both were very professional and I was taken seriously which I did not find in other dealership due to me being 18. Pickup of the car went very smooth. My new 1 series drives like an absolute dream, it has got plenty of power and the automatic gearbox response is very quick. The car is very luxurious for being their smallest model. A month after purchasing my mum and dad purchased an 8 series convertible due to the power and luxury in my car which they could not find in other luxury car brands. They are very pleased with there 8 series as I am pleased with my 1 series and I couldn’t thank Callum and Mathew anymore.

A. A.

Today I picked up my new car. And i am very impressed with how great the customer service was. And Mr Craig Lima was an absolute delight, he was a great sales man. He took time explaining everything for us and was very patient. He helped us a lot and I can not thank him enough.

R. H.

I recently purchased my BMW X3 from Sytner where Aimee was our sales person. We received excellent service she was very patient making us feel confident that we were making the right decisions. Aimee was always available to answer any queries. A good experience all round.

S. J.

I can highly recommend this dealership. We recently part exchanged our car - our sales person, Martyn was down to earth and helpful, doing whatever he could to meet our needs. He kept in regular contact and made the whole process as easy and pleasant as possible.

O. L.

I recently had the pleasure of buying a car from Jason Barney-Darwin of Sytner Cardiff. Jason was a consummate professional, honest in his appraisal of the car’s merits and drawbacks. With respect to the latter he offered constructive and intelligent solutions to any concerns I had. No matter how many questions I had, he always responded promptly and efficiently, was courteous and a pleasure to deal with. Buying a car, new or used, can be a minefield. Jason helped me navigate this with aplomb. If you decide to buy a car at Sytner Cardiff, be sure to ask for Jason! I should also record my satisfaction with the professionalism of his managers, Howard and Mark, who were also very helpful. All in all, a pleasure from start to finish. Thank you!

A. C.

Great service from this dealership, had 2 recalls on my e46 330i which were free but car was fully valeted on pick up and a multi point check carried out which pointed out some safety issues. Needed some owners hand books for my next car X5, Sophie, Jordanne and Tom sorted these out for me with no fuss. Great customer service. Well recommended.

F. L.

My wife and I have just purchased a new BMW X1 in Cardiff. We found the Sales team to be particularly helpful, especially Richard Gardiner, and also Brett who dealt with all things financial. Richard took us through so much information and his vehicle knowledge was first class. We can not commend them enough for all their help, patience and guidance and in no way did we feel pressurised at any stage of negotiations. Richard even came in on his day off to hand over the new car! Fantastic service, so thank you!

J. C.

Recieved excellent service from Phil Paton (Bodyshop). Very informative and kept me updated throughout the whole process. Done a superb paint job on my BMW F36.

C. T.

Fantastic service and information provided by Mr D Chandler as soon as I walked through the door. Specifications, model and what would best suit my needs were clearly explained as well as any finance options if I was interested. The car was presented in great condition and the whole process was carried out in a professional and friendly manner. This is the first BMW I have purchased and based on this experience and the car itself it may well not be my last. I cannot praise Mr Chandler highly enough,he is an asset to your organisation.

C. L.

I sold my BMW to Sytner Cardiff BMW. Damon Chandler led the buying process, I've to say I received from him a great support and a great customer experience from start to completion, thank you.

I. K.

Not a brilliant experience but then again not a total disaster. Having been told my car would be prepared to the highest standard I was disappointed when I inspected it. Scratches to rear bumper, not valeted properly as there was mud on the rear of the front seat and although the car looked clean it was covered in tree sap. Also, the display key is not recognised by the car and will have to go into BMW for re-programming. That said, when I did complain I was more than happy with the service I received, albeit I am without a car for three days. It wont deter me from dealing again but hopefully this feedback will help improve customer satisfaction, in particular the valeting and prep prior to collection.

C. O.

Outstanding customer service. Great range of cars. Presented immaculately. This is a highly recommended BMW dealership. One of the best I've been to.

G. H.

I found this dealership friendly and helpful from the time of first telephone contact to the time my wife and I collected our new BMW. Full marks to all of your team at Sytner Cardiff, with particular reference to Dale McKenzie who guided my purchase with consideration and good nature at all times. It has been a pleasure doing business with you, and the car's very impressive as well!

D. P.

Sold Sytner my M2 comp. very easy process, sent upto date photos and price was agreed and stuck to. Finance was paid off the next day. Couldn’t fault the process or Damon for the communications and sorting the car pick up.

C. R.

Excellent service, efficient and prompt. I was offered a great deal on my 'not so' old car for a newer model. Delighted with it and it is a dream to drive. A very helpful and pleasant gentleman saw to all our needs. He was courteous and knowledgeable. Thank you very much!

J. C.

I was very satisfied with my the customer experience on buying my car. Matthew Sullivan Sales Executive spent time with me exploring all the options and found me the perfect car. He is knowledgable had a great manner and gave me space and time to make the right decision. The handover was very detailed. Buying a BMW should be a fantastic experience and Mathew ensured that is what happened for me.

W. S.

Dealt with Paul Evans when arrived at the dealership and he found the car I was looking for as I was looking for a sporty model. I bought a Series 2 218i Sport Coupe. Although it was held at the Leicester dealership, Paul kept me up to date with what was happening as to the cars arrival and pick up date. He is a real asset to the company as he explained everything clearly and concisely. The car is awesome and I would recommend anyone to buy one. Keep up the great work Paul and co.

K. j.

Our son recently brought a 1 series from Sytner BMW Cardiff, Calum sourced the car and specification my son wanted, both Calum from sales & Mathew who dealt with the finance were both professional and not pushy at all. We were so impressed with our sons car, 1 month later we were back, this time to purchase a car for my husband and I. We contacted Calum to source the vehicle we wanted and had a great finance deal from Mathew. We now have a stunning 840 convertible. Thanks both, nothing was too much trouble, busy lives, much appreciated.

T. D.

Compliments to Liam and Chris. Online enquiry on Tuesday with collection on Saturday got offered the deal I wanted and everything went through seamlessly. Would be happy to deal with Sytner Cardiff in the future.

I. C.

Best BMW showroom I have ever been too. So good that although I live in London, I still choose to go all the way to cardiff. That's how good these guys are

R. H.

I recently had a call about a sales event Sytner Cardiff were holding so decided to go along and see what they had to offer. I'd used them in the past for servicing and always received excellent service. I ended up buying a nearly new BMW and from the start to the finish Steve (the salesman) was professional and in no way 'pushy' in his approach. He was honest and sincere throughout. In terms of the financial side of things, I am very grateful to Bret and Matthew for their efforts in making the figures work for me. All in all, everyone whom I dealt with in BMW Sytner Cardiff were friendly and professional and gave me the confidence to make a purchase - which (so far!) I'm really happy with. I would certainly recommend them.

N. O.

Bmw X7 This is the second car that I have purchased at Sytner Cardiff in the last 12 months and on both occasions it has been effortless. The sales team are priceless. Every detail and optional extra explained without the hard sell which is very rare at most dealerships. I have everything I want and need and I can not explain how amazing the new X7 is, it really is in a different league! A huge thank you to Alex, Peter and Tom for all of your help in providing me with my dream car.

S. L.

Outstanding service from Sytner Cardiff when I recently changed my car. Matthew was extremely knowledgeable and found exactly the right car for me. The whole process was seamless and Matt kept me updated at every stage. Brett ensured the figures worked for me with a part exchange. Thanks both - would definitely recommend.

D. C.

Although I haven’t ended up buying a car from this dealership i found the way they dealt with my digital enquiry very professional and knowledgeable. Thanks to Sam and his team for me video and the figures; for this i’d recommend the dealer.

C. M.

Superb communication throughout a transaction in trading a vehicle for an M2. Paul Evans & Mathew Boyce couldn't do enough for me and dealt with hick ups better than I could have ever asked for. Well worth the 2 hour journey from Oxford when local dealers were unhelpful. Highly recommend.

A. W.

I dealt with Richard Gardiner when I purchased my 118d M-Sport Shadow edition from Sytner Cardiff. He was professional throughout the entire process and I felt went the extra mile when helping me decide which model to go for. After getting a feel for the sort of spec I was after, he searched the databases to find a stock car at a partner garage which meant my waiting time for the car I wanted was reduced greatly. He even brought a demo car to my work place (a hour drive away from the garage) for me to try during my lunch break before going ahead with the sale. Overall I was very impressed with Rich's professionalism and attentiveness and he will definitely receive my repeat custom in the future! Cheers Rich!

A. L.

Damon Chandler recently purchased a BMW from myself and made the whole process seamless from start to finish. He was extremely helpful and maintained great communication. Thanks Damon!

J. D.

Took my car into get some work done and recall part sorted as well. Was so quick and very good service and very reasonable price. Definitely will come back when I need annual services etc

I. D.

I have just bought my second car from Sytner BMW Cardiff and as always the experience in dealing with Sytner has been excellent. Whether I have been buying a car, or taking my previous BMW for a service, the standard of professionalism, and attention to detail is always there. I would thoroughly recommend this dealership. I was very impressed by the help and advice given by Jay Dent on Sales and by Matthew Boyce on Finance.

j. d.

Picked up a new alfa romeo giula and was a great experience on the day. Big thanks to Liam who answered all my questions and got things sorted for me. Also thanks to Chris and dale for helping out with the finances and collection of the car

P. C.

Sytner Cardiff supplied my company car. I cannot recommend them highly enough. Ann-Marie was brilliant and dealt with all my questions unbelievably quickly and with a great sense of humour. Ann-Marie and Sytner exceeded my experiences and put previous dealers to shame.

E. A.

I took my car in for an Airbag recall.. turns out there was other issues with my car. My service Advisor Sophie Gibson provided me with the best customer service I may have possibly ever had. Not only did she quickly resolve the issues with my car, she was understanding, helpful and was just a wonderful person to speak to, my car was repaired swiftly everything was punctual. My highest praise to Sophie for looking after me and providing me with the utmost professional service. She is truely a credit to the team that work there.

C. Y.

I dealt with Jay Dent and he was very helpful from the start to the finish. He was very transparent and honest and listened to what I wanted and my budget - refreshing as other salesman/women I have dealt with didn’t do that. Very smooth process from buying the car through to pick up. Would recommend.

J. P.

Could not wish for better service from your sales representative Tom Morgan. He went through the options thoroughly and answered all my questions before I made the decision to buy a new BMW. I trust future after sales dealings with Sytner Cardiff will be of the same high standard.

A. B.

BMW Sytner Cardiff always go above and beyond to accommodate , with first class service from Rhodri Phillips, who is patient and take's the time to make sure the job is done right. Couldn't recommend enough.

H. B.

From the time I arrived until the time I collected my car I was treated with the upmost respect. All my questions were answered honestly, everything was shown me simply, in language I understand, and the whole experience was by far the best I have ever received. Huge thank you to Peter Coggins for all the help, before, during and after I had my car. Definitely the best car salesman I have dealt with.

E. E.

I would highly recommend Sytner Cardiff. They replaced my windscreen under warranty as I had a HUD problems. Sorted out a hire car while my car was being fixed. Excellent communication and follow up (Thanks to Sophie Gibson). Very happy with the service I received.

l. m.

Just bought a new bmw x2 from Sytner Cardiff today. Ed Phillips the sales executive there was absolutely brilliant! He knew all about the car and was so helpful right the way through the whole process! His product knowledge was amazing! Really lucky we had him! Thanks Ed!

A. P.

Today bought another car from Sytner BMW Cardiff. This is my 8th purchase from the group. As ever the service provided by staff was superb. The staff here are like old friends as I have dealt with many in the past.- Mark, Edward etc- great salespersons. This time my go to person was Tom Morgan who did an amazing job in every way. He gave me every attention throughout the process. Brilliant company representative who I truly enjoyed dealing with. Well done Sytner. Excellent company with outstanding personnel.

b. m.

Excellent service, first went in 3 weeks ago with an issue with my old BMW 5 series which was bought from a car supermarket, saw Oliver who was brilliant unlike my seller. I’ve now bought a car another BMW 5 series from Chris who was brilliant. 5 star service, from picking my car, to having it delivered from another branch to collecting my car. Will definitely recommend Sytner Cardiff

R. M.

I have never been to a more professional and friendly car dealer. I first visited Sytner Cardiff in January 2018 to test drive the BMW i3. Mariya was so very informative, and seemed happy to spend time offering the most detailed review of a car I have experienced. We spent time talking about the car prior to the test drive, followed by a proper drive of the car - covering city/motorway - and different terrains. Mariya explained how the car handled in each situation. I was delighted with the support offered as we proceeded with the purchase. We're so happy, that we're currently exploring purchasing another to replace our second car! Thank you Mariya, and Sytner Cardiff.

C. O.

Wonderful staff will help you find a car for your individual needs.

M. A. B.

Always happy to help you very polite staff

C. M.

From the moment we walked we were welcomed warmly, with no pressure or a hard sell. Liane was a welcome smile with a nice cup of tea, and Imran and Brett put our minds at ease, taking us through various options before we settled on our new car. From start to finish this was a very pleasant experience. Very happy with this crew!

P. W.

After 15 years of purchasing 7 new vehicles with Audi, it was time for a change. This change was partly due to my frustration with the declining and abrasive nature that 'the Audi experience' has become. Too much, in your face and trying to sell you the car they want too, rather than the car that really suits your needs. My quest for a new direction took me to Volvo, Jaguar, Range Rover and VW with no real inspiration. Enter BMW Cardiff! From walking into the showroom you are greeted in a much more relaxed yet professional manner. From initial contact to post car sale, Mariya has been the consummate professional. She has listened (which is such an important quality) to my requirements and has provided a true customer focused experience. I'm now an extremely satisfied customer sporting one of the first X2's in the Cardiff region. If I was being really picky, I would say that the car parking situation is a little crowded and maybe the branch has out grown the site. However, that won't detract from a 5 star rating, as I'm very brand loyal and convincing me to switch in a real coup.

M. M.

Had previously been invited to a sales event had a look at the stock and returned a few weeks later to go in for the buy. Ed in new cars was extremely helpful in taking me through all the recommended options as well as scouring stock for the right car. Handed the rest of the deal over to Matt in finance and again went above and beyond to find me something that met my circumstance giving me clear, transparent updates throughout to find me the right product. I can't thank Ed and Matt enough for their efforts, neither came across pushy or typically 'salesy' and contrary to popular belief weren't intimidating and made me feel welcome. All round 10/10 experience if your looking for a BMW, I'm almost certain you wont get better service and a better deal anywhere else in Cardiff

S. B.

Fantastic, efficient service. I received friendly, professional service and communication from Damon Chandler, he kept me informed and was always available to answer any questions I had.

G. H.

Book last minute appointment with servicing team to check unfamiliar sound from car engine. Craig, senior technician from servicing team was very helpful in advising on questions I asked as I know very little about car engines! Many many thanks for fantastic customer service skills.

G. G.

Had a great experience and got the car I have wanted for a very long time, I didn’t think I would be able to afford it, but Edward Phillips made it happen. Many thanks for your efforts and for my very fast car. Very happy with the service and absolutely love my car. :)

C. G.

I was recently contacted by BMW to return my car to a local dealer due to a recall for a quality enhancement. Although I live in Bristol I decided to take my car to Synter, BMW in Cardiff because I had always been happy with the service they gave. I was given Sophie Gibson as my Service Advisor. I returned my car and a curtesy car was arranged for me. When i entered the showroom I was greeted in a friendly manner by a young lady who took me over to Sophie's desk. Sophie was friendly, professional and very knowledgeable, she explained what was happening and said she would keep me updated through the day. She called me later to say a problem had developed but had contacted BMW and they were prepared to supply the part to correct this free of charge. I returned to collect my car and subsequently returned to Bristol, some fifty miles away. Unfortunately the next day another problem developed and I emailed Sophie. She quickly responded suggesting i let her know when it was convenient to bring the car back, which i did. I returned my car and when it was checked over it was found to have a problem that wasn't related to the recall. I wasn't happy about this and explained to Sophie that I didn't have any problems before the recall. She said she would have to discuss this with BMW but it was likely to take a few days so arranged a curtesy car for me to return to Bristol. Over the next few days she kept me informed about the way her discussion was going with BMW. Her next call was to tell me that BMW had agreed to do the necessary repairs free of charge as a gesture of goodwill and would advise when my car was ready to collect. She did and I returned to collect it. Having spent a lifetime in customer facing businesses both in the UK and most of Europe I feel I am qualified to say that the service I received personally from Sophie and indirectly from the technicians and BMW is some of the best I have ever encountered. A situation developed that could have been both stressful and difficult but it was handled at all times in a very professional, friendly manner. Thank you Sophie.

R. A.

I've had multiple services and repairs done here. Acceptable experiences every time. I've never been made to feel valued as a customer. They are also quick to be defensive and decline service repairs. I would only go to them as a last resort.

C. S.

Matthew the finance adviser and Matthew the sales executive were extremely helpful, they explained fully about the different types of finance, they showed all my options in a way I was able to understand. I'm extremely happy with my new car and very thankful to them for their help by making the process fast and easy, would definitely recommend!!

C. B.

My wife just bought a gorgeous 116d M Sport from them. Our salesman was refreshingly professional yet friendly and amiable. The best car buying experience I've had. Would whole heartedly recommend and hope to get my next car from them in a year or so.

E. M.

I have not long come home from picking my car up from BMW Cardiff and I have to say the service was excellent. Booked in online without any problems and when I came this morning I was greeted by a nice lady at reception and within minutes I was seen by a lady called Sanchia. Sanchia is a credit to BMW service team. No sooner had I had arrived back to work and she phoned to say it was front brake pads that needed doing but promptly phoned back to say it was in fact the brake sensor cable at fault. I was sent the CitNow straight after we got off the phone and by 11am-ish I was phoned to say the car was ready. I picked the car up about 5:15pm and was seen within minutes. I am so blown away by the great service that I will always keep coming back to BMW Cardiff to maintain my car. Keep it up guys!

M. B.

Great experience at BMW Cardiff. I dealt with Alison who is clearly very skilled in what she does - responsive with a polite and professional approach. I would have no hesitation in recommending BMW Cardiff.

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