Reviews of Lookers Ford Colchester. (Car Dealer) in Colchester (Essex).

Lookers Ford Colchester

392 Reviews

264 Comments

Car dealer

Ford dealer

61 Magdalen St, Colchester CO1 2JU, United Kingdom

Description

Information of Lookers Ford Colchester, Car dealer in Colchester (Essex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lookers Ford Colchester

Popular times

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Reviews of Lookers Ford Colchester

L. S.

I dealt with Ben Hastings and would definitely recommend everyone to go and see him if they are looking to get a car. He was friendly and advised honestly on all options and ended up helping me get my new car in just a few days. The team as a whole are helpful, friendly and nothing is too much trouble.

s. m.

The sales person I had the pleasure of dealing with was Ben Hastings. he was very helpful and friendly. I originally showed interest in the car over auto trader as i live over 100 miles away and Ben was very helpful as he arranged a phone call with me and also sent me a video of the car telling me all the information i needed to know and help me see that the millage on the car was completely genuine. i entered a finance agreement and was offered a competitive price for my previous car. i was very happy with looker and with Ben would recommend to anyone looking for a good quality car and good quality service. the after sale treatment has been brilliant as well as I had a small issue with the engine management light which turned out to be nothing but lookers did their best to try and solve the problem and said I could take the car to any garage that handles the RAC warranties as I previously stated I am over 100 miles from the dealership

L. A.

We were looking online at some cars whilst near Colchester. Ben Hastings called us about a car and we visited the showroom within a few hours. We were taken out for a test drive and decided that we would prefer a manual over auto, so Ben worked his magic and sourced a manual. We are so impressed with the great service and professionalism. Extremely friendly and explained everything, very helpful too. The Manager Ben was a lovely man too. Overall a very very pleasant experience and we are over the moon. Thankyou Ford Colchester.

r. h.

Ben Hastings was a great help from start to finish, and this morning we picked up our nearly new car and couldn't be happier. Nothing was too much trouble for Ben and we were kept well informed at every step whilst Ben obtained the HP finance to fit our budget to get the car. If you are in the market for a new/used car and want a friendly, informative no pressure process then Ben is your man to go see.

K. S.

Richard and Charlie have been amazing in helping me purchase a car. After enquiring about an automatic, Richard kindly sent me an email with a link to a fiesta that was exactly what I was looking for. I applied and was accepted the same day, the car was then delivered from Manchester to Colchester at no cost to myself. I was able to pick it up the next day but had to bring it back Monday as they wanted to fix some minor scratches for me, once again, completely free of charge. I was given a 2022 plate car as a courtesy car for 2 days whilst this happened. The boys were amazing and friendly as ever. They helped with all of my questions and were very helpful. I would recommend buying from this company, specifically the Colchester branch. Both a credit to the company

A. C.

We just bought a car from Lookers Ford Colchester and were really happy with the customer service from Ben Hastings. He was very friendly, helpful and knowledgeable, and made the whole process of buying a car very easy for us. Thanks Ben. Steve and Anne Collier

M. G.

I purchased a car from Richard and he was great. Richard made sure everything was taken care of and his customer service was excellent. Richard went above and beyond for me. Charlie as well was brilliant. Thank you Richard,Charlie & Ben.I definitely recommend Lookers at Colchester.

C. W.

Matt from Lookers Ford did a fantastic job at getting me into a new vehicle despite the world around us making it a difficult time for selling. Although it was all done over the phone, I felt included in all decisions and where there had been delays with the build, Matt was quick to keep me informed. Very grateful for the service and now loving my new ST-Line Focus. Worth the wait.

D. S.

Very happy with lookers Colchester. After the tracking down/buying of our 2020 Focus ST, With its impressive spec to value that was far better than any other plus the easy sales process with lookers, we decided to go back to for the purchase of our second car (2020 Fiesta ST-line 150 MHEV). Its spot on for our little run around, good amount of spec, good mpg and still nippy, exactly what we was looking for our two car family. Lookers had the car brought all the way down from Newcastle, mechanically checked over and looking sparkling inside and out. After a quick sign of the all the paperwork we were set, with a promise of "any problems get in contact and we'll sort it". After a week of driving the car I noticed afew light scratches/wear and tear on the bumper that they were more than happy to resolve. Within 15 minutes the car was back out scuffs removed looking like new which to be honest was quite impressive. Overall very happy with with our second sale with lookers. I'd like to say a big thanks to our sales Rep Alan.C for sorting out the inspection, transport arrangements, sales and aftercare of our car well done 👍🏼

B. M.

Whole process to purchase the vehicle was a smooth and effective one, with great support and communication from the dealership end. Huge props to Jordan Eleodore for ensuring a great experience, especially as I had never purchase a vehicle through an ‘online’ route before, whereby I didn’t have to visit the dealership, and the vehicle was delivered to me.

m. b.

We were very happy with the communications and help we received from James Raven. He kept us up to speed on the car being built, arriving in the UK and when we would take delivery of the car. His knowledge of the vehicle we received via Motability was excellent.

K. C.

We were very well looked after by Richard, Alan, and Charlie at Lookers, from viewing the used cars on the forecourt to buying the car of our choice. Throughout the process all our questions were patiently and professionally answered to ensure we were happy with our choice. They made the whole procedure as stress free as possible. On collection of the car Alan set-up my phone so I could use it handsfree. After a few days of driving, I phoned the Richard to say I had forgotten how to set-up some of the features and he invited me back to talk me through each operation and helped me set them up. I am an older driver and was very impressed with the way all three salesmen dealt with all our queries patiently and respectfuly. Thanks to them we are the proud owners of a car that will be a pleasure to drive and we have been reassured that should we need any further assistance all we have to do is lift the phone or call in.

B. L.

Got our car from these yesterday afternoon over the moon with our new toy. Brilliant customer service from start to finish. Very happy well deserved 5 star rating definitely recommend these 👌

B. O.

I found James to be extremely polite, very communicative and kept me informed of everything that was happening with the vehicle. A very great asset to your team!! Thank you James so very much, it was a pleasure.

V. H.

Craig went above and beyond to help the vehicle transition go smoothly and I really appreciated his help. TJ’s customer service was great and the reason that I bought the vehicle that day. Thanks everyone for a great buying experience!

P. M.

Wow! What can I say? Popped into lookers Colchester on Saturday to look at some cars. We certainly landed on our feet with the superb salesman that is Ben Hastings. He personally prepared every car we wanted to test drive even having the air conditioning going for when we returned for the next one. We eventually choose a Kuga, which we absolutely love. Nothing was to much for Ben,he’s professional knowledgeable and incredibly kind. No pushy sales tactics, just a clear explanation on what extras are on offer which we happily purchased for our own peace of mind. He has keep us updated on our sale and even sent us a thank you video ! What more could we ask for, If you go to Lookers ask for Ben you won’t be disappointed, Penny and Rob BOWKETT

S. J. L. H.

Alan was great, we purchased a nearly new car and part exchanged our old one. Very professional throughout. Thank you. Would definitely recommend.

A. T.

Amazing service today, went into lookers colchester we was delt with by Alan and we can not fault his service. He helped us through every step and got us the perfect car for our family. Not pushy and gave us as much information he possibly could.

I. S.

I just bought a car from lookers Colchester and were very happy with the customer service from Alan Chandler. He was friendly helpful and knowledgeable made the whole process very easy thank you Alan

C. G.

Thank you Ben Hastings for a smooth and trouble free car purchase. Nothing was to much trouble and Ben guided me through everything I needed to do. Great service and thanks again.

E. V.

Amazing service by Alan Chandler. Felt personal and friendly. Explained everything in detail, and spoke to us in a way that helped us to understand all the details of the sale. Very professional in every way!

G. B.

Alan chandler was my salesman on my car. I can’t fault him at all was pleasant funny and overall honest. It’s been great doing this sale with him.

E. W.

Fantastic customer service from Alan he made me feel comfortable and at ease. I lost my husband 2 years ago and this was the first time I purchased a car on my own.

K. C.

Thank you very much Jordan! Been a massive help with my new car! Made me feel welcome! Cant complain! Thanks again

C. S.

I have had my car for 3 months now and feel the service and help during the sale and of onward service with a few hiccups was excellent from Alan, I couldnt have asked for more.

S. C.

If you ever go to Ford, you want to deal with Joey Smith. That's not only because he is the handsome one and look like Seth MacFarlane,but he is quite professional,he looks after customers interest and make things easy. A⭐

H. W.

James throughout the process dealt with every enquiry we had . Solved every issue quickly and to our satisfaction.

T. P.

Just purchased my Mustang GT from Lookers Colchester, Ben Hastings was fantastic! Nothing was too much trouble, any questions I had were answered quickly and I was sent on my way with a brilliant car! Thanks so much

S. M.

I would have liked to have car picked up,due to recall of airbag,unfortunately not available, I had check on vehicle but felt this was possibly to get work from the vehicle that I had taken in,but I didn’t have any work carried out as recently had mot done.So I did feel abit that the dealers were tallying for work. Receptionist very polite and helpful

D. M.

Recently bought a car from Richard Holman at lookers ford in Colchester. The service from Richard and the lookers team was to highest standard and I was well looked after from start to finish. I will definitely use again.

S. G.

So I was looking online to trade in my Focus, once I had shown interest in a particular car and passed on my details I was called within ten mins, although the car I looked at wasnt the one I bought. Richard the sales guy done some looking for me once I told him what I was looking for, from then on the service was fantastic, although a hiccup with the paperwork meant signing everything again due to some figures being wrong this didnt change my view on the service, I just didnt like signing the electronic way and I guess they need to be thorough with paper work their end. Once all the paper work was done my car was delivered 2 days early, that was great but my insurance wouldn't change the date so I has to buy two days worth, then only to find out I could have had 3 days free with the car, again this didnt change my view on the speedy service. Richard was very professional from start to finish and I couldn't be happier with the car :).. Great service and more so I'm up in the North so never set foot in the garage. Keep up the good work Thanks for a great service Susan

S. J.

We would like to personally thank BEN HASTINGS for his excellent service, attention to detail and all round personable and friendly attitude. He made test-driving and buying the new car really easy and was very flexible when we had to change our plans due to family issues. He explained everything clearly and carefully and this made all this difference in convincing us to purchase from Lookers. Thanks again Ben from Angela and Sergi Jarques

r. l.

Very friendly and assuring , polite , very welcoming and helpful regards paperwork , I would certainly recommend them and il certainly be back

L. M.

Great experience as always. I have just purchased my 3rd vehicle with Lookers Ford and for the last 3 1/2 years or so I have always dealt with Charlie Partridge. Always finds me great deals and no pushing you into buying a car. Friendly as always and was great with my little girl. This year I dealt with both Charlie and Jordan Eleodore as Charlie is now GM at Colchester moving up from Salesman at Lookers Braintree. Both amazing as ever, great customer service and always friendly. I work in the motor trade and this is the sort of service we always expect to give! Thankyou for being so patient with me after the delays with my V5 and Thankyou for finding me a car at a great price- which I love! Can’t wait for the next one!! Highly recommend Lookers Ford and both Charlie & Jordan.

B. H.

Great experience buying my car here. Very smooth experience and Alan was extremely helpful and friendly Will definitely be going back for my next car in the future

P. J.

I'd like to say thank you to Alan for all your patience and help with me choosing my next car very appreciate 5🌟

w. P.

Alan was as helpful as always and from looking at the car to collecting was so easy I’ve brought 2 cars from lookers Colchester and would recommend them would like to thank Alan for all he did 10/10

J. D.

Had very good Experience with Ben Hastings, very professional, friendly and would definitely buy another car from him again when I need an upgrade!

e. j.

James, Peter & Matthew were really nice and helpful in the whole process. Looked after us and made sure we understood everything before we left.

J. B.

Thank you to Ben for helping me find and purchase my first car!

S. C.

Recently decided to change our car. Saw a Peugeot 3008 on the website and arranged to view. The sales person, Alan Chandler, was extremely friendly and helpful, without being "pushy". The whole process was straightforward with everything being clearly explained. I was very happy with the overall deal.

K. S.

Just bought a used car from Lookers Ford Colchester and could not fault them. Riadh was great from start to finish and helped answer all my queries quickly. I will definitely be back when it’s time for my next car. Thanks again.

S. P.

From start to finish Oliver has been fantastic. His kept us up-to-date with our order and if there was any information he wasn't 100% sure on he looked it up for us. Found him very friendly and a pleasure to deal with. Would highly recommend.

B.

Bought two cars from Ben Hastings at Lookers and had a good experience both occasions. On the most recent purchase had an issue with paintwork, but this was resolved thanks to their good customer service. Would highly recommend 👍🏻

K. W.

Good morning, I write this review to thank the service team at Lookers Commercial Colchester for their exemplary attitude, and most certainly going the extra mile to help out. My van was booked in on a Saturday but due to moving work commitments I needed the vehicle back first thing Saturday. I was informed to try to get the van in Friday evening and they would see what they could do. Well they exceeded my expectations with the van serviced on the Friday and ready for collection 09:00 Saturday. So a big thank you to Harry & Jackie who made this all possible.

C. W.

Great Customer Service. Richard Holman answered all of my questions in a way that made me feel informed and confident with my purchase.

p. j.

From my first enquiry about a car to the time I pick the car up the lookers group were very helpful

j. s.

James who dealt with my car was great, he was informative and prompt with replys to any queries I had and kept me updated throughout the whole process. Thankyou lookers ! Highly recommended

M. W.

Very pleased with the friendly and honest staff, their experience and knowledge about the vehicles for sale was excellent. Good communications between both parties and the flexibility, quickness and easy to submit the electronic forms etc was great.The process of upgrading our lease car was very straight forward and stress free. Perfect!

L. N.

First time myself and my wife Samantha have been to Fords, and we used our current car to trade in for a Ford Kuga, the service was excellent, they sorted out all our old finance and everything for the new car, we actually done nothing apart from pick the car we wanted, brilliant service all round and all-ways kept us updated on everything, the manger was brilliant as well as Jordan from start to finish, great experience would recommend to anyone and would deffo go back in the near future.

N. P.

Ben Hastings was brilliant very helpful and a credit to Lookers explained everything in detail without overloading me

G. L.

Amazing customer service staff couldn’t be more helpful with my new car

R. L.

Having had absolutely shocking treatment on three previous occasions by sales staff at lookers Ford I went to another make of car for the past six years. I dropped in to lookers Ford Colchester and was absolutely shocked by the change in this dealership sales staff who actually put customers first management who speak to staff and customers . I personally had an unforseen issue with my car on pick up . Without any issues I was given a courtesy car and they even offered to drop the car off to me later on . Wow keep up the good work . An amazing experience thank you again .

M. T.

I was blown away with how excellent the service was here. A big thank you to Ben Hastings, so efficient, helpful and professional. Nothing was too much trouble…Absolutely brilliant service from Ben and I will definitely be recommending this dealership to others. The best experience I have ever had when purchasing a car. Thank you.

L. C.

Just got my second car from these guys, I deal with Riadh, he’s brilliant always manages to find me what I want at the right price!! Will always use them i think! Thanks guys ☺️

K. F.

Richard the salesman did an excellent job, my wife is pleased with her car.

L. C.

This is the 3rd car I have bought from Ben Hastings at Lookers Ford Colchester and the service is yet again second to none. Ben is always open and honest and will get the best deal possible. He kept me informed throughout the process and I know if I need anything even after buying the car he is only a phone call away. Whilst Ben is at Lookers I will not be going anywhere else to purchase a car.

V. B.

Matt Jones dealt with my request brilliantly. Even when he was on leave he ensured that there was someone in the dealership to keep my purchase moving along. Finaly got to meet Matt on the day of collection and he was professional and courteous at all times. Love my new car, if I'm ever in need of a new Ford again I'll give Matt & his team a call.

b. h.

Just bought a car from Lookers in Colchester and was very well looked after by Alan Chandler. He wasn't pushy at all and accommodated me when i changed the collection day Would recommend to anyone

J. A.

everyone i met while visiting and purchasing my vehicle was very pleasant and very helpful. would certainly use this branch again.

J. P.

Great service from Ben Hastings with the purchase of our Ford Fiesta, highly recommended. Thanks Ben.

A. L.

I bought a Ford Focus 6 month s ago done 5000 miles on the car so far no problem with the car, I purchased it trough Alan Chandler on the phone and the process run smooth and fast ,in three days i had the car 200 miles away .I m very pleased with everything

S. D.

Tad disappointing for our 3rd car purchase through lookers colchester. Picked up the car, 19 plate, Definitely was not cleaned and certainly not guardexed (which was paid for) also after an independent check found 4 un roadworthy tyres, mot was 100 miles previous and clearly no pre sales checks done to secure customer safety. The complaint was forwarded and an agreement to pay for 3 tyres (only budgets were offered for a performance car???? ) was accepted. We funded the shortfall. Returning to lookers for the next car purchase is currently doubtful.

D. L.

I was very impressed with all the depts for which my vehicle had to go through. Secondly very impressed with ford's bumper scheme to pay off in 2 parts. Also Lee Rumsby the service agent couldn't be more helpful.

S. M.

The Servicing department is out in the middle of nowhere now which makes it difficult to go anywhere whilst the vehicle was being serviced. It would have been nice to go into town whilst waiting. The waiting area is rather basic and rudimentary but the coffee was quite acceptable!

C. G.

Very helpful service staff, and also set up a continuing service plan for my husbands ford.

E.

Had a fantastic experience with Ford lookers in Colchester. I purchased my first proper car and the process could not have been made easier. I was helped by James Payne, who's professionalism , understanding and knowledge was exemplary. Because of my job I could not answer phone calls in the day so they without hesitation told me not to worry and that it was from after the point of giving the deposit to all be done via email. I would definitely recommend using them !

d. s.

I would just like to thank Ben Hastings for his help I can't thank him enough from start to finish

R. C.

The clear knowledge and professional standards of service provided by Lookers ,Colchester was evident from my very first contact with the branch. The personal presentation, and other related vehicle information, was provided by Sales Executive James Payne and was both clear and comprehensive. This excellent and supportive customer experience, combined with a quality and competitively priced car assured my custom. I would definately recommend Lookers, Colchester and woud like to personally thank James for being simply brilliant!

P. H.

We would just like to say a massive Thankyou to Brandon and the whole team at Lookers Colchester for the most amazing car purchasing experience. From start to finish the service, attitude and professionalism was first class! There really are no words that I can think of to explain the happiness and gratitude we have from this! If you want a Range Rover, go and see Brandon , he is 100% the best I have come across in southern England! Thankyou so much we are delighted Paul and Louise

G. M.

Having purchased many new cars over the years, this is the very first new Ford car I have purchased and I could not fault the process. The service provided by Emma Glazier was first class, in fact, the highest compliment I could pay her, would be to say that I would be delighted to employ her in my business. The quick responses with purchase / finance options, the frequent communication and then ease of collection made this purchase a pleasure. Furthermore, I am delighted with the new Ford Mustang convertible, it is even more of a car than I had expected. Having driven 500 miles home yesterday at a constant 70MPH on cruise, the car returned an average of 35MPG. Many thanks to Emma and all at Lookers Colchester. Also, well done to Ford for producing such a vehicle, whilst offering the excellent finance and service options within the UK.

A. J.

James Raven was brilliant and looked after all my needs. He took phone calls 24hrs a day if I needed to. Wasn't pushy was brilliant he was that good I recommended him to my brother who also brought a car from him.

J. R.

Great service from Alan, really appreciated the insights and professionalism. A second great experience and purchase from Lookers!

J. B.

Only that the car was delivered with tyre pressures too low (30psi vs 35) so the tyre pressure warning light kept coming on. Otherwise, Dan was very helpful and professional.

R. C.

Everyone at the Dealership that I came into contact with was very helpful especially the 2 Bens. Delighted with my car and how it was presented. Thank you to everyone involved

C. W.

Excellent service from when we walked on to the forecourt. James Payne was very knowledgeable about all the cars we asked about. The short video showing the Fiesta's exterior & interior was a great added touch. Once we decided to buy the fiesta James made it stress free & easy to follow by explaining each stage. I would definitely recommend Lookers to anyone wanting to purchase a car in the future.

O. F.

I think everything done by Lookers Ford Colchester has been perfect especially Riadh for his excellent service and communication. Everything he did to help was amazing. He is a credit to Lookers Ford. Highly recommend Riadh if you want to buy a car from anyone. I have been dealing with him for many years now and he has always been amazing and helped me find exactly what I am after!!!!

L. G.

This is the 4th vehicle I have bought through Lookers and the service is excellent at all times. I didn't meet a member of the management team as I didn't come to the dealership in person. I have already recommended Lookers to several people as I can't fault the dealership or staff, and my experience was a pleasure, as always. Many thanks.

E. P.

I would highly recommend James Raven my sales representative. He was excellent throughout. 10/10

d. t.

We were impressed that Joseph did not try to sell us anything that we did not want, we went in for a specific used car and that is exactly what he helped us find. We didn't want to trade our old car in or take out finance and he didn't try to persuade us. He just helped us find the best deal that he could for what we wanted.

B.

I found a used car on the lookers website that I really liked, living over an hour away and working alot I didn't want to have to travel more than I needed to. Richard went above and beyond to help me get into the car I wanted. Can't fault him atall, outstanding customer service, very professional, friendly guy. Thanks again Richard.

T. B.

The service from Emma Glazier was excellent as usual, i requested the vehicle early and everything was completed efficiently and on time, the vehicle is fantastic. i cannot wait to pick up our second car later this week.

R. S.

Buying a car from Lookers in Colchester was made a very pleasant experience by Sales person Alan Chandler. He was very helpful and Knowledgeable and nothing was too much trouble - in fact he took care of everything. The whole procedure was conducted under ‘Social Distancing Rules’ - even allowing us to take the car out for a ‘Test Drive’ on our own. 5* Star Service - Thank you very much. 😀

L. M.

This was my first "online" car purchase. James Payne guided me through the process expertly. Any concerns I had were addressed and any issues were dealt with in a timely and professional manner, because of this Lookers gets the thumbs up from me.

D. C. B.

Excellent service from Oliver and I would of given 5 stars if the process wasn’t dragged out, the car was in stock but took approx 2 weeks to pick up. And more proactive with the covid rules. A little thing like the reception asking you to sanitize before you enter the building would go a long way, shame. We was the only customer wearing masks and I didn’t hear any staff challenge the other customers when they walked in. Oliver is a credit to the company. Oliver always called us back when he was busy and kept us informed through the process. Would I buy from Oliver again ? The answer is Yes.

R. H.

Fantastic level of service from this dealership on various sales enquiries. The gent I dealt with, Peter.E, was great and provided me everything I needed in a very genuine and attentive manner, going above and beyond - a credit to Lookers.

I. A.

We didn't need to go to the dealership and even had our car drop at our house very good service

P. M.

From the get go James Payne was excellent. First Class customer service from James. The vehicle is as described, great and fully as expected given am now on my 5th Mondeo. The Mondeo just makes me smile - a fantastic vehicle and package representing incredible value for money. Thanks once again from a very satisfied customer.

D. B.

Great experience buying a new-used car. Very knowledgeable and everything went very smoothly indeed. Great service and I was in no way pressured into making a purchase that I have experienced before at other dealer. Fair and open negotiation on getting a price that was right. Would certainly recommend and would buy another car from here. The 80 mile round trip was certainly worth it.

D. B.

First dealings with Lookers, purchased car with 14 day money back gtee. But would not trust what I was told by salesman as the paperwork indicates I was misled. Car good anyway.

H. B.

Professional service by Alan , clearly explained everything and had lots of patience when I was deciding what I wanted to do

R. B.

My overall experience was made that much better by the professional attitude and knowledge of Emma Glazier. I felt completely at home and relaxed. And was very happy to drive away in a brand new Ford Kuga Hybrid. Happy days

H. D.

James Raven provided a very pleasant and efficient service, keeping me updated on the progress of my vehicle. Totally satisfied with the service.

J. S.

We were dealt with promptly but never felt the salesman was pushy or did we ever feel under any pressure. We were offered drinks on arrival. He was very polite and professional throughout the whole transaction with weekly updates via video messages. We really felt special when collecting our new car and having bought cars from the premium brands in the past we didn't feel there was any difference in service. In fact, in some areas Lookers Ford were better. The car arrived at the dealership when promised, the handover was smooth with the salesman being completely organised and very knowledgeable with the new car and all the regular paperwork. I would be completely comfortable recommending Lookers Ford Colchester to friends and family and will definitely go back there for our next new car. 5 stars, well done 👍🙂 thanks for reading.

l. l.

Thanks to Alan for all his help with buying our new car

H. S.

My car dealer was Oliver Kane, he was very professional. Gave me all the information I needed to know. Great asset to your team. very knowledgeable and answered all my questions that I wanted to know. Highly highly recommend Oliver.

A. F.

Once again had a great experience of buying a car, this time for my dad. Salesman Ed Hastings made the event a pleasurable one for my 83 year old dad and he felt very much cared for. Nothing was too much trouble.

J.

Great experience Emma sold me my ka last July, the service has been great from start to finish Emma has kept in contact with me and sent me reminders to take advantage of the free health check with the warranty, just took my car in for its health check and all good. Would definitely recommend.

L. W.

I've visited Lookers Colchester a few times over the last 6 months, and as I was looking for a used car no one ever seemed bothered to come and talk to me about what I wanted, in fact, not one person bothered to step foot off the forecourt, until this past Sunday. I would just like to thank Alban Alex at Lookers Colchester for actually stepping out of the showroom and coming to speak to me about what I wanted. 2 days later and I'm now driving around in my new car. I would definitely recommend speaking to Al (trust me you won't miss him he's the one with the funny accent ;) just kidding!)... anyway, he's helpful, listens and is clearly just happy to be with customers and isn't about "closing the deal". Awesome service, thanks again Al.

J. M.

Good service. Felt 100% knowledgeable of what finance options were available to me and what one is best for my situation. Was able to negotiate on the price down to one that I was happy with. Got a very good part exchange price for my old car.

B. U.

Ford offer the best customer service experience that you can get. Staff are so friendly and helpful, and will always help you with your query as best they can. There arw lovely sofas and tea and coffee available here to allow you to be comfortable while you wait for servicing. They offer car rentals, car service and repairs and much more.

M. c.

Your sales staff made an exclusive video for me as I am 40 miles away from your showroom, which was helpful as the video answered most of the questions I had. If your car had been a petrol engine car I would be the new owner now, and if I am unable to find a petrol focus elsewelse I will probably be buying this stunning diesel.

G. T.

Spoke to a sales man called Matthew. Really helpful hope to be buying a car soon.

K. W.

Emma - amazing. From start to finish. No nonsense. No pushy ness. Just felt honest and to the point. Will certainly buy my third car from Emma x

R. E.

We went to have a look at the new Ford Kuga for my wife - Good looking car with a great spec for the price. Staff were very friendly and helpful.

T. W.

Excellent Service! Ed was really helpful in helping us chose our new car he took time to answer all of our questions and even involved our young son in the process. I would highly recommend Lookers and will be back later in the year when we will be looking for a smaller second car.

B. G.

great service and a great car !

J. M.

Had a great experience buying my first car at lookers Ford, wonderfully customer service from James Payne and helped make our purchase that much easier. would recommend to all

C. B.

Albun was both courteous and patient. He was not in a rush to sell me a car, and listened to my opinion on what I wanted. However, with a potential for purchasing one of two cars, he offered his view which I did agree with. I asked him many questions, which demonstrated his knowledge. I was more than pleased with dealing with him

M. G.

Richard Holman dealt with our exchange. He was very easy to get along with and made every effort to give us a great deal. Very highly recommended

K. Y.

Excellent all round service, communication and collection of my car . Can’t fault it

J. O. D.

Just purchased a new Ford Edge today from Lookers in Colchester, I was looked after by Trevor Cole there, I must say he was extremely efficient and so nice to do business with ! Well done Trevor, makes my experience so much better as I drive away in my new car.

R. H.

I'm not prone to snap decisions, so have had many trips to Lookers before finally buying my car. I've been looked after by Alban - Alex each visit, and far from feeling rushed or pressurised it has always been a very relaxed and friendly experience. So relaxed in fact, sometimes I had to remember to return to the subject of car buying after we ended up chatting about shared interests! I have no reason to doubt the other sales people but can only comment on Alban as almost all my dealings have been with him, and I have no hesitation giving him an unconditional recommendation.

M. S.

I recently purchased a Fiesta Zetec from Lookers. The staff are knowledgeable about the cars and friendly without being pushy. I received excellent service, what I think was a fair trade-in deal, and helpful advice and support from first walking into the showroom to driving my car away a few days later. All paperwork, road tax and driveaway insurance done for me. I would not hesitate to recommend Lookers - this is my fourth Ford in about 25 years - all from Lookers

M. T.

Service was great and the reason I didn't meet.magment was I did my order via phone and online as I live 250 miles away from the dealership so oneagain great service

C. M.

An absolutely wonderful and stress free experience. I contacted Lookers regarding a Mondeo Titanium X Estate Car advertised. I was put through to sales person Matt Horsburgh, who updated me on the specification and condition of the car. As I live in Scotland, over 350 miles away this information and reassurance was vital. We agreed the purchase price and delivery to Scotland, which Matt offered to arrange. We exchanged contracts and the deal was completed with the car delivered the next day. The car condition was everything Matt had promised and more, so good I couldn't stop smiling from the minute I seen it and during my first drive , absolutely delighted. I have told all my friends about Lookers and suggest they call them next time they are looking for a car.

M. B.

It's a very nice showroom well set up and the staff are very friendly the guy that served me was very polite and helpful and very patient and helped me get the car with the best deal for me not sure if I can put his name down so I won't but yeah he was a great help thank you

r.

I would like to thank Ben Hastings and Big Ben for the outstanding service they delivered to us, they both made us feel so welcome, and went out of their way to secure the deal in time for my Birthday, we can not thank them enough, outstanding service from start to finish, Thanks again

D. C.

I have dealt with Riadh Dhahak in Colchester for my last 5 vehicles through Fords. Always pleased with the service I get from him

J.

A very happy and pleasant experience great service and after care superb ,as said was welcomed by all staff very very pleased

L. m.

ALBAN-ALEX, I had the pleasure of dealing with Alban on the purchase of my new focus ST, I usually struggle with sales people as they are usually single minded and in a hurry to get things done, but with Alban he was informative, helpful, had all the time in the world to answer anything I needed to know about the car, I would highly recommend Al (which I did to my neighbour) for anyone looking for a car! I couldn’t have asked for more. He made the whole process smooth and simple which I haven’t experienced from previous sales people from other manufacturers.

C. S.

We would like to thank Alan for his help and advice, and cannot recommend him highly enough. He dealt with us in a very courteous and good humoured way.

D. W.

Great service from Riadh Dhahak, purchased a 2014 Kuga SUV Titanium x Sport, on the 18th October 2018 after a good test drive. Certainly felt happy with all the Sales Care received at Lookers.

S. L.

My son Nick and I are car buying novices! We called in at Lookers on a very busy Saturday, but everyone was very helpful and friendly. Mark Hayles took care of us thereafter, explaining the whole car buying process and he made everything easy and understandable. Nick had found the Fiesta he could afford on line and Mark arranged for its delivery to Lookers at Colchester. Everything was dealt with quickly and efficiently and Nick is now the proud owner of his first Ford. He is still smiling!

R. M.

I highly recommend the team and regularly do to family, friends and work colleagues. I particularly recommend Emma Glazier for her consistent expertise and support .

G. L.

My experience at lookers was made easier and better by Alban. What a character he is. (in a good way). I was probably not the easiest of customers having road tested 3 vehicles, but Alban showed patience throughout the whole time and made it an enjoyable experience. Thanks Regards Geoff

S.

James was efficient, friendly but professional and we didn't have to chase anything. A perfect representative of the Ford/Lookers brand!

P. S.

Just on outskirts of main town which is good if visiting. Have always had excellent service from them and good deals on cars. They will get you a car from elsewhere to look at. After sales and servicing is great too.

L. S.

Really happy with sales man Oliver Kane. Very good at keeping me informed and stuck to time scales. Would definitely come back to him and the branch.

D. T.

All service been provided professionally and high quality. Especially Thanks to James Raven for his patience :)

A. M.

Alan Chandler the sales guy explained all the options to us when buying a car plus exchanging a car . Regards mr monk

g. c.

Very happy , my only problem is the selling format , I wanted to buy a car not all the other products . But I was most happy with you sales man , Allan

L. H.

Pleased with service received as usual and we already have a service plan with Lookers

B. W.

As always a pleasure to deal Ross for the purchase of more new vans, we will go back when we require more!!

C. C.

Al has been extremely thorough and helpful throughout the process when my daughter bought her car from Lookers today. I will certainly ask for Al when I come to change my vehicle.

t.

Sorted my new car in minutes!! had exactly the car I wanted allowed me to test drives to compare rides. Picking new car up 31st of august 2020 so excited

D. S.

I really wanted to use the car pick up and return service as I'm disabled but it said it needed to be booked a year in advance in the website!

p. b.

Alan, our salesman, was very professional, courteous and did what he said he would do. We were a little disappointed with the valet before we took our new car away.

A. F.

Made buying my first car an easy and great experience! Everything was explained in good detail including additional offers! Very happy with my car and the service given!

D. S.

The sales people were very helpful and there were several cars on show, both new and second hand

L. S. (.

A large dealership, however, after waiting 25 mins in the cold for a test drive and the staff member failing to bring the keys out we gave up. Poor location for a dealership when a lot of the manufacturers have moved to modern, purpose built sites recently.

A. B.

Really helpful & informative. We were very pleased with every aspect of buying our new car.

R. S.

Richard was very friendly, easy to speak to and helped us with what we needed.

P. R.

Very helpful and friendly service, my first Ford in 21 years, so look forward to driving it now!

S. A.

Efficient and friendly staff. Very comfortable waiting aea

W. K.

William Kingston Bought a car from lookers fords the sales guy ed was fantastic the best ever so helpful & polite. Also thanks to pat for your help Great guys love the car great after sales service thanks william & Sharon xxxxx

M. B.

A good experience dealing with these guys, especially James Payne. Nothing was too much for him. A genuinely decent and honest person it was a pleasure to do business with.

C. S.

James was incredible with helping me find the perfect car, explained everything every step of the way. Couldn’t recommend more

J. t.

Yes you need to update your Wi-Fi

S. S.

Great dealership. Not pushy just great helpful staff helping you to find the right car and deal to suit. Cant recommend them highly enough

K. S.

James was really helpful and answered every question we had. He came across as really knowledgeable and couldn’t do enough to help. Couldn’t recommend him enough.

J. A.

Lookers Ford Colchester gave me a good service. If you have any problem feel free to contact Alan.

T. C.

Emma was very pleasant and helpful went through everything with us she is a an asset to lookers very pleased with service thank you Emma

G. G.

Thank you for great customer service 👏🏿 keep that up guy

P. B.

Good customer service with no pressure to buy. Tyres on the car were near to minimum tread and this was not picked up on the MOT as an advisory otherwise would have been 5 stars.

J. M.

I would like to thank James Payne for making this a very easy experience keeping me in the loop all through the purchase and communicating every step of the way .Thankyou

S. B.

Friendly helpful staff always willing to take more money of you

s. A. l.

Excellent dealership , very accommodating to our needs

L. 1.

Really helpful. Ollie was very informative and listened to what I wanted. Helped me pick out my new car. Very happy.

C. B.

Great dealership. No hard sell. Super helpful. Knowledgeable staff. 5 stars!

A. R.

Have recently purchased a Ford B Max from Lookers Ford Colchester. There salesman Alex was very pleasant and knowledgeable. Reccomend him to anybody !

K. S.

Helpful staff, good range of cars

s.

Just took away my new fiesta, staff were very helpful and listened to my needs. Would recommend.

B. S.

Found the Ford Focus Zetex S 1.5 l on Lookers web site Delivered to local Lookers Colchester free of charge road tested it,car condition as described on web site very happy.

N. M.

Couldn’t be more helpful. Work done on time and nothing too much trouble! Pleasant place to spend time if you decide to wait! Will be back to Magdalen Street.

A. H.

Collected school minibus after service and MOT. Good social distancing and Covid caution.

J. P.

Very friendly staff couldn't do enough for us, we picked our new SMax up Christmas eve and the sales person Emma has been so helpful, nothing is to much trouble.

G. S.

Easy, trouble free purchase. We'd buy from you again. Thank you James.

p. p.

Positive friendly staff, done what they could to help, would recommend and definitely be back again. Ryhaid was best sales person ever.

T. D.

I can not fault the service we received from James Raven, he was professional, polite, friendly and the thing I liked most , he wasn't pushey.

M. C.

All staff couldn't be more helpful. Car in for second service and performance since then much improved. Very impressed.

R. W.

Friendly enough but covid is a real downer if you want to look at a car

L. C.

Excellent service, friendly & got a box of Celebration's aswell, worth a visit thank you FORD.👍👍

J. G.

Fantastic customer service. Richard sold my car and couldn't rate him any higher.

S. M.

We dealt with Al on a Fiesta ST line. we found him very helpful and made the deal a pleasant experience.

A. P.

Very friendly guys. Always ready to answer questions and get things sorted quickly.

G. E.

Great professional service with a personal touch. Thank you all so much.

J. H.

James Raven did a fantastic job, made us feel welcome and explained everything in detail.

L. S.

James was fab and helped me sort the paperwork out . Thank you James

J. R.

Having a courtesy car was very helpful

G. P.

Joseph did a great job you should be Proud of his talent .

R. C.

Went today to look at a car for a family member , great service all round , was served by a fella called ed hastings , very professional 👍and bourght the car , everyone's a winner

J. M.

Good deals especially for Privilege customers, good service, actually treat you like a customer rather than other dealers that treat you like a chore... Will be dealing with again, I travel from Warwickshire.

M. P.

Great staff 👍

s. b.

Management to answer emails sent to them.

s. t.

Went for mobility car staff was nice even got a coffee picked car and colour all done in 20minutes easiest mobility thing have done for year's

C. h.

lookers ford colchester would recomend buying a car from them ,salesmen put themself out to please u,text and video to show you stage by stage on your car,i would recomend and would buy another car from them.

D. R.

Excellent service by our salesman Riyadh, prompt and efficient communication resulted in a smooth hassle free transaction.

B. S.

Found sales people comfortable to talk to and no one was how they say pushy regards car sales

M. B.

Very good staff looked after me very well.

N. Y.

Visited today on a training scheme, a very well presented new cars show room!

M.

Friendly staff who could not do enough for us. Picked up a bargain. Looking forward to the ongoing support.

A. W.

Absolutely top service from Ben Hastings if you need a car this is the man to see

L. Ŕ.

Sales person Ben Hastings excellent service

B. O.

Very good service made it as easy as he could quick to reply to any issues thanks Alban-alex

c. c.

great service no complaints

N. B.

It's not the standard it should be was there for test draving and car was not inspect had flat tyre

A. G.

bought a 1.6 Ford Focus, very good service from Trevor nice car as described

T. P.

Never had any better than great service.

O. J.

Great dealership. Lovely people. Nice coffee!!!

M. S.

Emma did a great job and communication was excellent

N. B.

This seems to be a good place to buy a Ford car, salesmen are knowledgeable and helpful.

A. M.

Excellent Dealership and Joseph Smith was Great

M. H.

If you need a car see riahd , he's your man if you need a car without the hard sell

K. P.

No, Hence the 5 stars I have given.

Y. P.

Thanks for a great service, perfect in every way. Would recommend using Lookers.

D. T.

As a mutability customer service by the salesman was very good i would recommend this place

P. C.

Helpful friendly staff, fair prices. Watch for add-ons (that you don't need!)

D. S.

The sales team worked with me to get the deal I was looking for.

P. S.

Excellent service, always helpful, willing to go that extra mile.

S. “. E.

Seeing the motobility specialist. Robert bowman , very helpful and friendly and informative .

E. B.

Good customer service

K. M.

Were well looked after and all information on the car was given.

R. K.

Good choice of cars sales people good. Awkward to find by sat nav.

P. D.

I purchased a car here and it was a hassle free experience.

M. P.

Attentive. knowledgeable. Very helpful

J. C.

Very efficient.

B. L.

All good ,Craig very good salesman.

S. C.

James Payne was a star absolutely great

T. D.

very good thank you

J. P.

Helpful staff and good range of cars.

S. L.

The staff were very friendly and explained everything very clearly.

E. B.

excellent response to my enquiry

J. A.

Staff were very friendly. Helpful

S. J.

Well stocked with friendly sales team

L. N.

Its ok but hard to get replies from anyone that works there.

A.

You can buy new cars from here

T. S.

Very quiet and no staff in sight.

k. G.

Helpful staff

A. M.

Sales staff are always helpful

K. L.

Great customer service today

m. f.

Great customer service throughout

S. L.

Excellent service friendly staff

A. L.

Happy with the service received

S. B.

They sell cars nice cars

J. K.

Little stock available to view

M. C.

Very helpful nice staff

A. 9.

Great friendly service

m. c.

Lovely friendly people

L. S.

Very helpful people

S. S.

Very helpful and friendly

J. C.

So so, poor service

C. R.

Excellent

P. B.

selling damaged cars

A. B.

Ok

L. L.

excellent service

W. D. B.

Great service!

d. s.

Great to deal with

l. h.

Fantastic

M. y.

Great service

A. H.

Lovely

M. K.

Good service

L. S.

If you would like to find a relatable, no rubbish, friendly, straight talking guy, go to Ben Hastings for a car. We recently just got our second car with Ben and couldn’t fault the process. We just wanted to see what he could do on our previous car and we walked away with a ‘new’ car and everything we asked for, he did with no problems. Everything was explained in a way we would understand and talked through all our options with no pressure at all. Let’s hope he’s there in a couple of years for our third one. Thank you to Ben and Lookers Ford :)

J. A.

Great experience Ben Hastings was extremely helpful made buying our new car straight forward recommend a visit

D. S.

We dealt with Alan at the Colchester branch and he was fantastic. He got us the car we wanted with no hassle or problems. Nothing was too much trouble for him. Would highly recommend Alan and the Colchester branch. 👍🏼

D. D.

Bought a vehicle for our company and dealt with Ross Buchholz today. Must say great service and was a pleasure to deal with from start to finish. Even picked me up for my the train station.

M. B.

T. M.

G. E. v.

S. H.

S. W.

N. T.

L. M.

T. D.

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