Reviews of West Way Nissan Coventry. (Car Dealer) in Coventry (Warwickshire).

West Way Nissan Coventry

484 Reviews

283 Comments

Car dealer

Nissan dealer

Spon End, Coventry CV1 3HF, United Kingdom

Description

Information of West Way Nissan Coventry, Car dealer in Coventry (Warwickshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of West Way Nissan Coventry

Popular times

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Reviews of West Way Nissan Coventry

R. I.

Great experience with West Way Nissan and Paul, got in contact about a P/X that went in and his help and assistance gave me the confidence to purchase a vehicle online without even viewing it! no headache, He kept me informed through the whole process and got the car delivered to me in London talked me through all the paperwork and got me all the info I needed on the vehicle Paul was very helpful with no pressure and I would definitely recommend all to purchase through Paul. Thanks Paul! Your a credit to the dealership :)

N. H.

Josh was absolutely fantastic from Nissan (Coventry). He was very thorough from the beginning to the end and extremely helpful with the help that I needed. I’m really happy with the car and the whole process. It was brilliant to meet to branch manager too who was also a gentleman and had great customer service.

S. V.

The roadworks were a nightmare, but of course that's nothing that nissan can help. There display of cars is enormous, but your first port of call should be the staff. They know all the cars available and can guide you brilliantly. Everyone is helpful, polite and friendly. Their hot chocolate is fantastic especially on a cold day or not. Excellent service all in all.

P. P.

Excellent customer service from start to finish, couldn't be happier. Special thanks to Alistair for sharing his knowledge of EV's. LOVE my new Leaf so pleased I went for it. PS I will never forget the showroom big reveal, I'm still smiling

I. R.

When you see WestWay Coventry you might be forgiven for judging the business by the relatively scruffy, crowded exterior of the premises and site. You'd be so wrong! Judge this business by the quality of the people who work there and you won't be let down. A great team of like-minded committed professionals with a focus on great customer service.

N. H.

I recently bought a used Qashqai and had the most amazing experience with Josh G - he was extremely helpful, attentive and supportive. He made me feel like nothing was too much trouble and no question was a silly question. Truly an asset to the company.

C. O.

I truly cannot recommend Westway Nissan Coventry enough. My recent experience when purchasing a Micra from them has been brilliant. I dealt with Nathalie from start to finish and truly cannot fault her. She was incredibly friendly and professional throughout. Nathalie kept me informed every step of the way, from enquiry to actually purchasing the vehicle. Nothing ever felt like it was too much trouble. Harry assisted with the purchase and I found him to be extremely helpful also. They were both available when I had any queries and were always more then willing to help. 100% recommend.

A. S.

Great place. Service and MOT whilst I waited, even provided me with a desk and stable Wi-Fi so I could do my work. Thanks to Brad, Pat and the whole team for a great overall customer experience - a great credit to the Nissan brand. Thank you.

A. A.

Wonderful people at Nissan Coventry, so friendly and welcoming, knowledgeable and so patient with customers. I highly recommend this branch if you want the best experience. Thanks Nat & Lee

s. b.

Courtesy car whilst repair on my lease qashqai. The staff got me an auto as requested , even though it was busy with other customers. Over 24 hours of work to be done on car, all staff from security guard to showroom staff were courteous, efficient, friendly. Keep up your' go the extra 2 miles 'you lovely folks . Sudeep Singh Bilkhu. 😊🌹♥️🙏

C. G.

Picked up my brand new shiny qashqai on Friday 16th sep. Had to wait a while for delivery but it was worth the wait. Had great customer service from Chloe and every one I meet. Keep up the good work.

J. G.

I picked up my new car on Monday the 28th. I need a car as I had my other car stolen. I have a few cars over the years from Westway Nissan Coventry. Every time the out do themselves. Alistair and Chris Newbury really looked after me. I would definitely recommend them as a dealership. Well done Gentleman you are both a credit to your dealership Many Thanks Mr J Gleeson

K. H.

I have just bought my 4th car off westway Nissan and I have always delt with Paul Biddle who is the ultimate professional.From the sales department to the service department and even down to the car valeter everyone is very helpful, knowledgeable and extremely friendly.

L. G.

From start to finish I had 1st class service. Chloe who I was dealing with was always on hand to answer any questions I had and also phoned me on a weekly basis updating me on delivery. Whilst on holiday Alistair was also on hand and we had a smooth handover. Definitely recommend Nissan and finally I am loving my new orange car. Thanks guys. Lisa

C. G.

Thank you to all at Nissan West Way for your kind help this morning. I am truly grateful for your help. Christopher Glover (delivery driver) ;-)

C. F.

Alistair... who deals with Mobility Nissan COVENTRY... Nothing was to much trouble... Very understanding, made sure everything was perfect... I would recommend, that he really cares for his Customers, MAKING SURE that they are HAPPY when they leave the showroom...

K. W.

Allistaire of Nissan Coventry set the bar across the board for a perfect customer experience. From the moment I walked into the dealership was made to feel welcome and comfortable , Allistaire was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Don't hesitate to give them a call or a visit you will not regret the customer experience you will receive . One very happy customer thankyou Nissan

p. t.

Excellent dealership, Joshua looked after me through my purchase, can’t fault customer service, communication, quality and professionalism. 10 out 10 best dealership I’ve personally dealt with.

S. R.

We are absolutely delighted with our new Nissan juke from westway Nissan Coventry and the service we received we were kept informed and up to date throughout the process by Alistair Harding who's been great. He's been very helpful answered all our questions always taken our calls and put our minds at rest thankyou Alistair and all at westway Nissan coventry

R. P.

I visit first the West Way Nissan Coventry alone, to see what were their options for an EV. I was pleasantly surprised by how friendly, professional, and efficient Joshua (one of their salesmen) was. We visit once again with my wife and we ended up buying the car we tested. Joshua gave us not only all the relevant information in a clear way, but also a lot of useful tips and suggestions related to the car. Therefore, I first visited them on Monday, and we closed the deal on Friday. Top notch assistance! Highly recommended

A. -.

I really wanted to share what a great service I experienced at the Nissan garage. Harry was fantastic from start to finish. Nothing was too much trouble & he always returned phone calls/email's promptly. Buying my lovely new car (Qashqai by the way....it drives like a dream!) was so easy, as Harry handled everything in a friendly professional manner. Thank you Harry & all your team for looking after me & doing me a great deal on a fab car! Andrea .

E. W.

I have had my Cars from West way Coventry since April 2017 and I cannot fault them . Friendly professional helpful staff always. Alistair H especially has helped me with my last 4 cars and I cannot thank him enough for looking after me. the service I received was great - couldn’t ask for more and I would recommend to anyone Thankyou once again

P. S.

I am extremely happy with my dealings with Chloe who was my contact at the garage. She made sure that all my needs were met and kept in good contact with me through the whole process. Having had to fight for 8.5 years with P.I.P to get the car in the first place she was very conscious of the situation and did everything she could to make the process as smooth as possible even when there was a slight hiccup in the administration in getting a car and did her absolute best to obtain one as soon as she possibly could for me. Her customer interaction as well as explaining about the car and after sales care was fantastic.

U. G.

I'm very happy with the Nissan Westway dealership in Coventry. I was dealt with professionally & they kept me updated regularly regarding my order. Excellent customer service (10/10). Alistair was fantastic, friendly & very helpful with my queries. I will definitely be using this dealership again.

P. S.

Great service when selecting car, Alistair was very informative on the product, just a great experience

J. O.

Thanks to West way Nissan Coventry! I had a noise in the car that was driving me mad but thanks to the tech guys they helped me to understand why this was occuring and how to prevent it from occurring.

I. G.

Very satisfied, have been with West Way seven years and will continue for another three at least. Always go back to them after exploring elsewhere as I feel very supported and almost like a member of west Way family🙂 Thank you so much

T. b.

Great experience with Paul. Got me exactly what I wanted for a price I could afford. Couldn't be happier.

S. P.

I always come to coventry West way nissan. I always get treated the best. Its like family. (I'm a very demanding sod too) I brought my new car yesterday and she is beautiful. Alistair has really pulled this one out the bag for me. Harry and Alistair always do there very best in every situation. Alistair always does everything himself when selling the car so he knows its done correctly. Thank you so much guys x

P. T.

Josh was super efficient and helpful. Explained everything clearly and made the whole experience a complete pleasure

D. M.

The team at Westway Nissan were superb, very efficient and helped me secure a new vehicle quickly. The communication was great, the car turned up on time when it was agreed. This site has given the best Nissan service I have experienced in six years of driving Qashqai. Thanks

L. O.

Love my new car. Great service from salesman Harry. He kept me informed every step of the way and answered all of my questions. Also got me a great deal. Looking forward to working with you again!

P. H.

Purchased an Infiniti from Josh, from the initial enquiry on the vehicle to the handover my requests were handled very professionally. Buying the vehicle from a distance I requested a detailed walk round video of the car. Having purchased a number of vehicles this way I must comment on the quality of this video and the information provided compared to other experiences. This factor helped to confirm the vehicle condition and assisted the sale. The purchase of the car was carried out on line and collection done very quickly with my requests to rectify small issues met in full. An excellent salesperson and dealership which I would recommend.

C. W.

I recently bought my new Nissan Qashqai and I am so pleased. I have had Nissan cars for a number of years. The support and service I received from Alistair at the Coventry branch was brilliant. Thank you once again for making the purchase so easy and straightforward

E. J.

I have recently purchased a Nissan Qashqai from west way Nissan Coventry. I had a fantastic experience with Harry who helped me from start to finish. He managed to get my new car to me so quickly! Also on hand after the purchase to help me with any problems i may of had. First class all round. Definitely would recommend trying here if you are wanting to purchase a new car and always ask for Harry!

E. L.

As always excellent, tailored service to meet needs and expectations. Knowledgeable, friendly sales manager Harry ensured everything went smoothly and kept me well informed and updated at every point. It’s then my pleasure to drive my new car away which as always drives like a dream. A heartfelt thank you to the dealership who pride themselves on putting their customer first. Well done👏

S. V.

I had a great experience at West Way Nissan Coventry because always friendly and helpful, not pushy. Found car I was interested in at the price I wanted to pay. Go out of their way to make sure all goes well, even after you have had the car.

D. W.

My husband and myself have both had cars in the last four months. Harry was so helpful, not pushy and always at the end of the phone to answer any questions. Great service. Chris has always been great when we have had our previous cars too. And recently answered queries when Harry not available.

N. M.

Great service, Harry was so helpful and honest, he wasn't pushy at all. He delivered on everything he promised and has great customer service. He went above and beyond, even going as far as to call me a few days after I'd collected my car to see how I was getting on. He is a great ambassador for the company. I'm delighted with my car and overall experience with the purchase. I would 100% recommend Nissan West Way.

D.

Class service from Harry at West Way. I nipped in start of last year but negative equity meant they couldn't do a deal for me. Walked back in on 2nd January and approached Harry again and previous experience of not getting a car sold did not affect the approach at all. No pressure to buy and very honest about what would and wouldn't be possible within my budget! Really responsive all the way through the sales process and nothing was to much trouble! Drove a new car away from there today a happy customer!

K. M.

I felt welcome by Tanvir,managed to get a test drive,same day I called & found the car I wanted to buy. Also gave me a good price for my car. Very happy.

T. C.

When we first arrived we were looking for what cars they had for sale we was hanging around for ages we should turn around and go somewhere else when a salesman finally came to talk to us he was very polite and well mannered .We ended up buying a car. The service and procedures were very good and the salesman every one there calls him magic. We ended up very pleased. The car parking is very tight but there is usually someone to sort you out. .

H. K.

I have just bought another car from Alistair. What fabulous service! He always goes that extra mile. Thank you. As a family, we have used Westway Coventry for 6 years and will continue to do so when the service is this good!

s. c.

Always a warm welcome from the whole team. Especially Paul Biddle who always supports me and finds me the best deal that suits my needs. He is always on the end of a phone supporting me with any questions. I would never go anywhere else.

t. k.

We were in a great hurry to buy a new car due to the breakdown of our old one. We were looked after by Rob who was helpful and informative and we never felt pressurised at any stage of the process. We found a lovely car, fairly priced and were impressed by the speed the company operated at, to allow us to complete the paperwork and transaction and leave with the car that afternoon.Everything was done in around three hours which was excellent. Delighted with our purchase and the quality of salesmanship.

D. E.

I have just purchased a stunning, low mileage 2014 Nissan X-Trail from West Way Nissan and I can honestly say it was by far the most pleasant dealership experience I think I have ever enjoyed. High praise you think? I live near Inverness and made this purchase remotely. From the moment I was first called by Josh Gilham, one of the sales team, I was treated as a valued customer and at no time did I feel pressured into anything. Several phone calls and a video tour of the car later, I was more than happy to close the deal. Again, this was done remotely with very little fuss. We discussed delivery options but that was WAAAY too expensive to my home address so I travelled down by train to collect my car. Again, fantastic service from the West Way team. I was picked up at the station and given time to enjoy a much needed coffee before a five minute check that all the paperwork was in order. I then was introduced to my new (to me) car which honestly looked brand new, I was delighted! So thanks again West Way Nissan, I would not hesitate to recommend you to other prospective buyers. P.S. The first part of my drive back north was absolutely hell but that was the fault of the M6!

G. W.

We have just changed our Nissan after dealing previously with the Birmingham Branch on the Warwick Road which has since closed. Dealing with Westway Coventry was a totally different experience. We dealt with Harry Wells who made it a really easy transaction. He did not give the hard sell in anyway and was on the end of the phone or by email to deal with any queries . He even dealt with a last minute px and was not put out by this. His customer and after sales service is second to none. Highly recommend and look forward to dealing with Harry again. Thank you much appreciated.

S. S.

Harry was an exceptionally agreeable sales person who guided the process from enquiry to purchase . I would highly recommend him to any car customer . As a little aside , the hot chocolate was most welcome in the middle of two winter days ! The showroom is kept clean , tidy and is spacious and light . No query was too small to fix . Thanks everyone!

B. M.

Very good and friendly staff their approach customers with care, and smile

Z. C.

I would definitely recommend Nissan Coventry in the future. The service I received was outstanding. Thank you Harry Wells for the smooth transition and for explaining everything to me no matter how many times I ask various questions. Going from owning my car to PCP finance was all new to me but I couldn’t be happy with the service I received and I am completely in love with my Nissan Juke Acenta.

F. E. J.

Haven't purchased a vehicle as yet but the sales team so far are amazing. Very informative and enthusiastic. I've been shown around the new Qashqai in depth and had a test drive too. Will be ordering this weekend from West Way Coventry.

M. M.

Absolutely fantastic experience from start to finish, best car salesman I’ve ever dealt with he made me feel welcome the moment I walked through the door and he managed to provide me with a vehicle to suit my needs in record time. I love the car Thanks Josh, thanks Nissan 👍

C. J.

I had a fantastic experience with West Way Nissan Coventry and I am absolutely in love with my new car. A big thank you to Harry for the updates and for the exceptional service. I would highly recommend.

S. P.

Nissan West Way Coventry are excellent- Harry has looked after us from start to finish. Nissan will do everything to make the process simple and easy for you and will always work with you to get the best possible deal. No hard sell, no being bombarded with jargon, respectful and trustworthy service. Was a pleasure getting the brand new Nissan Juke from them - I highly recommend them to anyone and I certainly will be continuing my custom with them.

A. C.

We were looking to change our car here and the sales assistant Maciej was very helpful and friendly and found us just what we were looking for.

J. B.

I cannot recommend higher ..my first car ..all the help and support has been nothing but 10 out of 10. Kept upto date with all updates from placing order to collection. Even when damage was pointed out and let me add wasn't from the showroom was from transporter.. they couldn't do enough and was probably more mortified than I was. Well done to you West Way..but would like to mention Alistair 👏👍. And I know I can call for any help or support amazing team. Thank you Vivian is amazing love my Leaf

J. M.

A very well done to West way. The manager and Josh were exceptional. Very great customer service. I will always recommend any one to come too you guys. You are extremely brilliant. I really love my new car thank Flavia

B. P.

We had the pleasure of going to Nissan (Coventry) yesterday to look for a replacement car through the mobility scheme. Looking for a new car like this is not always easy but the person who helped us (Josh) could not have been more helpful. What made this even more surprising was the fact that he was not really the mobility advisor. Apparently the mobility advisor was on A/L but Josh explained that he would help us as much as he could and put everything in place ready for when his colleague returned to work. As it worked out Josh managed to ensure that everything was completed within half an hour which was very helpful especially as my wife struggles to remain 'comfortable' for any long periods of time. Thank you Josh and I wish you well for the future. I hope Nissan (Coventry) realise what a good prospect they have in you.

G. E.

As usual, the Westway Coventryteam provided me with excellent customer service in the process of purchasing my new vehicle. The kept me fully informed and updated through the process. I would definitely use them again.

A. R.

Just recently purchased a new car and the service that I received from Chloe was nothing more than outstanding. Chloe was a real pleasure to deal with. Would highly recommend West Way Nissan Coventry.

K. R.

My experience at West Way Nissan Coventry was brilliant it was so easy and relaxed, I felt no pressure and was helped and guided through the purchase of my Nissan Micra Tekna. Many thanks to Chris and Harry the sales executives who conducted the excellent treatment and customer service. Thank you all at West Way Nissan Coventry.

B. B.

Excellent customer service from all staff at West Way. All staff were courteous, professional and very helpful. First class experience so no hesitation in recommending West Way. You will not be disappointed.

L. T.

Fantastic experience on West Way Nissan Conventry. Gilham, Joshua is very helpful and patient when listening on my ton of questions. He helps me to take care everything on the purchasing procedure. Everything is perfectly smooth. Since I don't have any experience for purchasing a car in UK, Joshua help me a lots. What I need to do is sit at home and wait for my new car. I will absolutely come back to West Way and contact Joshua again if I buy my next car in the future. Moreover, I will certainly reference him to my friends if they want to purchase a Nissan car.

A. M.

Recently visited Nissan Coventry due to a friendly email regarding Part Ex and a valuation on my Qashqai. 2nd time round dealing with Nissan Coventry and was greeted by a friendly sales man named Josh. Polite, Friendly and Extremely knowledgeable salesman. From start to finish Josh managed to assist me on a test drive for the New MHD Qashqai, explaining and happily answering my questions regarding the car and what I was looking for from the car. Talking figures, Josh defiantly managed to get me a great deal and would highly recommend Nissan Coventry to anyone. I look forward to receiving my new qashqai and dealing with Josh again. Courtesy doesn't cost anything and this man goes above and beyond to help!

M. D.

Great dealership. Very helpful staff. Highly knowledgeable staff.

M. C.

Lovely car, a birthday present for my wife. She is thrilled. Quick transaction to change over the cars. Excellent salesperson who had everything arranged for us. Many thanks Michael Clarke

G. L.

So I have now been dealing Nissan Coventry since end 2016, always Alistair. I won’t go anywhere else. The service I receive is second to none. I know I only have to drop him a and email or pick up the phone and he’s always available to help and advise. Absolutely the best place to buy a car. I use the sales dept, service dept and spares for all my new key batteries. Never an issue encountered. Go and take a look for yourself. Fabulous service always received from here. In particular Alistair, professional, knowledgeable and a pleasure to deal with. Never pushy, listens to what you want from a car and goes above and beyond to achieve. Would be difficult to find anyone better.

A. A.

Great experience on West Way Nissan Conventry. Tanvir is very helpful and friendly. He helps me to take care everything on the purchasing procedure. Everything went fine , Enjoying me New Leaf .

S. W.

Kept up to date throughout the process of buying our brand new Qashqai by Paul - regular phone calls to check in and nothing was too much trouble. A very friendly, professional dealership whose staff go that extra mile - well done Westway Nissan Coventry!!

M. N.

Very friendly polite people, went above and beyond helping me to pick the perfect car for me, 10/10, many thanks to alastair once again l love my new car

J. D.

Picked up my new Qashqai Tekna this morning, I absolutely love it! Many thanks to Josh Gilham what an ambassador to Nissan West Way! He was such a lovely guy, very approachable and I feel went the extra mile, above and beyond to ensure my experience was positive and pleasurable. Big thanks again Josh! 👍😊

M.

Great customer service - knowledgeable staff, friendly and very helpful 👍🏼

m. h.

Alistair looked after me very well both in the sale of my car and taking over the new one. Even calling into the garage to ensure everything was progressing on preparing the new car for handing over the next day on his day off.

A. B.

Staff are friendly.. although I told the receptionist some minor details about the car, meaning some of the work was no longer required, which she never passed on.. also it was going in for a shock absorber, which they had the car for 5 hours to tell me they need to order one? Other than that, friendly service, covid precautions taken and the valet is a good damn super hero .

R. S.

Top class service from Alistair at west way Nissan in Coventry. A clear and precise description of the car we brought. Absolutely great hand over service including an accurate how to use video. Happy customer

T. A.

We visited the Coventry branch of Nissan. Alistair was very helpful. I only went with my husband as it was he that was after a new quashqai. We left haviing purchased 2 🤣🤣

A. M.

Could not recommend this place for your car purchasing needs enough. Having spent around a month speaking to various garages and dealerships, looking to purchase a car the service I received from Natalia was second to none. She really went above and beyond helping me find a car and also sort everything out, even since collecting the vehicle she has been in regular contact to make sure everything is going well. Even over the years I cant think of a place I have purchased a car from where the service has been such good experience. Great cars and a superb service made a top purchasing experience.

M. W.

The whole team at Westway were extremely accommodating. Joshua was very professional at every step of the process and made me feel very welcome. I have been with Nissan Westway for a few years now and don't intend to change.

D. H.

Went there about a month ago. Amazing staff, extremely understanding and accommodating, me and my mum went there looking for a car and found the perfect car for a great price, we love the car we purchased. Thank you West Way Nissan.

V. K.

After a bad experience with a different dealer in Leamington ended up going to cov and getting a second hand juke there (pick up soon) Harry was great. Friendly but not pushy, listened to what I wanted (and what I didn’t) and did a good , straightforward deal. Also spoke to alistair in the week who was also very good. Would recommend, worth travelling to rather than going to nearest. Looking forward to getting my car!

A. W.

What a great experience, Paul as usual makes a big difference, very helpful and makes the change over so easy and joyful. He is a great asset to the team. Thanks again All the best.

B. M.

Very good and very helpful sales staff Joshua Thanks

S. S.

Josh is very knowledgeable about Nissan Vehicles, he has spent time going through all the minor details as well as the major. He is clearly an expert in this make of car and has a welcoming and friendly nature whilst maintaining professionalism. By far the best experience I have had when buying a car, I think Richard Sanders at Kettering need to take lessons from Coventry staff! Thanks again for going above and beyond.

M. C.

Have had great service from the start from browsing the cars to driving one away. Safety and hygiene was brilliant due to covid . Not pushy about selling cars given time to think and test drive. Polite staff at showroom so would recommend anyone to go there .

G. W.

Extremely pleased with the service provided especially by Josh. He was helpful in person and always available by telephone or email to answer any queries. Josh assisted with regards to the purchase of not only my car but also my mum's and was always pleasant. Very happy with the service provided.

R. B.

I had a motability car on order with Vauxhall Brandish, 8 weeks delivery from 8th March. A long wait for disabled usage. That became 11 weeks, and then they added another 11. I spoke to Motsbility they suggested a different make and dealer. Alistair Harding at West Wsy Nissan Coventry picked up the batten and got me a Juke within 10 days I was at the showroom a couple of hours, but in that time he worked tirelessly thru stocks not just to tick the basic need box but help select colours and styles as close as possible to our desire. Great job. Collect next week. Thanks Alastair.

L.

Amazing customer service once again from Allistair! Number one car sales to go to. Loving the new car, wouldn’t go anywhere else to buy a car!

J. C.

"I was happy with the service at West Way Nissan Coventry because Joshua was efficient, effective and provided an exceptional and professional service. Best service I have ever had at Nissan and it is my third car from here. Wouldn’t go anywhere else. "

D. L.

Nissan West Way Coventry Provided me with an excellent service. Josh was brilliant looking after all my needs finding the right car. Recommend Josh any day 👌

T. J.

Had my Infiniti serviced here as Infiniti has closed in UK. Bit annoyed they could not do all the recalls that needed doing or diagnose an issue I have with the car. They knew about the recalls when I booked in service weeks earlier and about my issue, but did not get the necessary information or parts ready so now have to take it back again. Very nice staff and other than the stated issues was happy with everything else.

L. B.

Purchased Nissan micra very pleased with service I got from Joshua wasn't pushy at all got me a good deal what a lovely young man would highly recommend u ask for Joshua when shopping at the Coventry Nissan dealerships so after buying Nissan micra went to pick it up following week yet AGAIN Joshua was very helpful and explained everything I needed to know about car drove away very happy and please with car and the service Joshua gave me, thankyou Joshua for all your help n advice

N. M.

We were absolutely astounded by the service we got from Allistair. He excuded confidence, proffesionalism mixed with friendly helpfulness. Any problem we had, any questions he had the answers and dealt with them propmptly. My wife and i would like to thank him from the bottom of our hearts and hope this will be passed on to him

K. “. B. B.

Fantastic service. Alistair looks after us a every 3 years for our new car, he understands my needs, this is why I've used this garage for the last 6 years. I wouldn't go anywhere else now.

K.

Great service as always. Took my Nissan in today with faults on the dash. It was quickly diagnosed sent a video of the problem. And fixed the same day great service. Thank you to your team first rate service in the difficult times we are all in today . 👍😊 Mr Keith lydster .

P. S.

Really happy with the car and the service I received. Special thanks to Josh. A very friendly, professional and courteous young man who represents the Nissan brand to a fault.

K. C.

Again excellent customer service with our second car from west way , Paul at sales gave us a fantastic deal A+ All round can’t recommend west way Coventry enough for reliable cars and going all out for their customers

A. F.

A well managed service & MOT experience. Great customer care.

R. K.

Fantastic service as always from Alistair, efficient, polite, friendly and delvers without issue. Thank you ! Friendly team at the showroom too

A. V.

Pleasant and friendly service. Staff made sure we were properly informed about the process of buying a car from them.

E. A.

Very pleased with the service provided by Maceij. Very professional and efficient. Despite the restriction difficulties with the COVID, Maceji was very helpful, always available and ready to help either via telephone or email. I was also impressed with his knowledge about cars in general. And I absolutely love my Nissan Juke 👍🏻😁 Thank you again Maceij. Regards, Emanuela Alico

S. c.

I bought a Vauxhall Mokka online and I love my car. The delively was on time. Great communication from Paul. Thank you Paul for your assistance you were absolutely lovely! Very friendly and helpful.

A. F.

Very friendly and professional knowledgeable staff particularly the sales person (Mr Newbury). Good communication from start to handing the car. I was after a Toyota but changed my mind after visiting Nissan mainly due to the excellent treatment. Excellent car as well.

J. J.

I bought a Nissan Micra Tekna in March. Chris Newbery dealt with the sale and was brilliant from start to finish. He was professional, efficient and nothing was too much trouble, especially in these difficult times. I am so pleased with my car - having never owned a Nissan before I’m enjoying my “new toy” very much!

P. S.

Great dealer and a credit to the brand. Josh and all the team have been very helpful in all the dealings I have had, and nothing is too much trouble. Deal here with confidence 👍🏼

C. J.

Had my aircon cleaned regas,and checked over, super service, all the staff excellent, efficient and courteous. Kept me informed through the day.Thank you all. BT65JZR. Collected my new micra last Friday 16 10 2020 and we are very pleased with both the quality and cleanliness, the only problem I have is it is very hard to close the bonnet, I will bring it in for you to have a look at some time, Harry was great and looked after us very well. Thank you all for all you did for us.

B. N.

I had a great experience buying my second car, all my questions answered and things explained in simple plain language. Good customer care from staff. I recommend West Way Nissan to my family and friends

A. S.

Excellent service, Paul was not pushy and even explained the faults on the x trail before had look at the motor ,was a pleasure and look forward to coming back to look at a juke for the wife sometime nxt year

B. M.

A sales person named Harry Wells attended to me and he was very friendly and helpful. He made the process very easy for me and I found speaking to him very very easy.

G. J.

They are all very Friendly people speak to Paul for assistance on a car he makes you feel comfortable and explains everything clearly And dose not put pressure on you highly recommended this car branch.

T. C.

Alistair the salesman was very professional. He made himself available by telephone or attending the showroom. He was empathetic and showed kindness to me at a difficult time.

R. B.

West Way Nissan team were very helpful in making sure that the process of part exchange and getting keys to the new car went as smoothly as possible. Adrian was proactive and listened to our concerns and clarified and prioritized our needs. Good work.

E. Y.

Excellent experience Great team of people very polite all staff when I arrived to when I left nothing to much trouble

L. W.

Harry was hugely helpful and not overpushy. We did not feel that we were being forced into anything, and in fact Harry gave us a good deal. Admin was straightforward, and customised for us. The car is great. Well done West Way!

L. D.

Excellent service for the second time from Alistair! Made buying the car easy, is always very polite and friendly and never tries to force a sale! A pleasure to buy a car from! Will certainly recommend him to friends and family!

C. H.

Harry Wells - Sales Exec, dealt with my purchase of a lovely Nissan Juke; he is a credit to the company. Just shows that customer care is paramount! My car is perfect. Thank you!

A. L.

Excellent service. Took my navara in with a broken lock leaving me unable to leave anything in the back. Was looked at and fixed in a few hours also given a good clean inside and out and a mini health checkup. I was sent a video showing me what was broken and how it was fixed. Very happy

V.

Have visited this Nissan numerous times. All of the staff are very helpful but especially Alistair. Have purchased 2 cars off him. He’s very knowledgable, helpful and is always gives service with a smile and a joke. Would highly recommend.

F. W.

Paul was very helpful, and sorted out my car change over with great humour, it was a great service provided by him, an asset to the branch.

H. M.

We dealt with Alistair Harding who was very approachable and not pushy in the slightest. Alistair couldnt help enough, he even helped me with my car insurance quotes! We have just bought our 2nd Nissan with West Way and are very happy with the car.

K. C.

Nissan main dealers in centre of Coventry by Soon End Arches. Cars reasonably priced. Servicing at an average rate. After taking my Nissan to Westway Coventry for a manufacturer recall I was offered a discount on a routine service which was due. As the price was competitive with the local small garage I usually use I decided to take up the offer. The service was completed in a timely and efficient way and I drove away in just one and a half hours. The follow up paperwork was consise and informative re what had been carried out. Add to that 12 months free RAC roadside cover, a most good customer service. I must now rate this dealer a one star due to loss of confidence in the service I received on a subsequent visit following my car's Aircon system not working. I was told that I must pay a further £768 if I wanted the problem corrected. When I questioned this the person who spoke to me merely hand wrote the price on a job sheet he was holding and walked away . I am now disappointed and disalusioned at the poor service given on this occasion. I have now cancelled the 2 year service agreement I took out on my first visit . One of the vehicle sales people who I was looking at another car with while my car was in the service bay has also lost a sale due to another person in the service area's poor customer service as I have now lost confidence in this dealership and taken my business elsewhere. Further research has revealed that the actual price of replacement of an air con condenser ( which the person at Westway claimed needing replacing) is in the region of £300. ( Actual quote received £375.). Rip off comes to mind. You decide for yourself.

L. P.

Very helpful got me sorted without all the fuss

m.

Pretty straight forward sale. Joshua kept me well informed of when my car would be arriving. Very pleasant.

A. B.

Walked into the showroom with my girlfriend to find her a new car, she had a fancy towards the new Micra. Met with a young lad named Harry, straight away started to help us looking at cars that she had numerous ways of buying one.... he spent atleast 2 hours sorting out deals and packages. He sorted us out a fantastic deal, he was friendly and couldn’t do enough to help me and my girlfriend out. He needs the recognition from his management because he didn’t fret away from all the questions and even though we don’t pick the car up for another two weeks he’s still sorting out things on the car for me. Once again Harry is amazing at his job, such a friendly gentleman and needs to be recognised for this.

K. D.

Fantastic and reliable staff i recommend all my family and friends if they were to buy a car they should shop at West way Nissan. Great and Friendly service i give you 10 out of 10 Well done West Way

k. c.

Having waited patiently , for my much awaited , new 21 hybrid cashqai , tekna plus, I finally have it , what a great car , my 5th cashqai, and the best yet , I would like to thank alister, the Motobility specialist, not only did he make me , feel like an important , customer , but also, his , helpfulness, professionalism, and kindness, made me realise, I had made the right decision, in the first instance, to make Nissan Coventry & it’s staff, my caring Motobility providers , Chloe, alister & all the staff , I love my new cashqai , thank you.

S. M.

The reception given was good, although the sales technique was quite forceful to be fair. Hoping to purchase a vehicle in the next coming weeks.

a.

Excellent service and very friendly. Although they didn't have the car we were looking for at the time, the sales person was very helpful and offered to update us when something came in. Would recommend and use in future

M. S.

Quality of Service? - 10/10 Absolutely faultless Cost of Repairs? - Eyewatering!

P. M.

Excellent costumer support, Josh’s very informed, patient and very polite and his service was spot on going above and beyond. Great work!

L. C.

Good place have my vehicle serviced here and warranty work done regularly. Friendly staff inside too.

J. L.

Josh explained everything clearly. Very enthusiastic and helpful. Car seems good so far.

L. s.

Alistar was absolute fab with everything I needed, I picked up my car on the date agreed and everything went smooth, completely covid safe, so helpful and couldn't fault him at all.

M. S.

Just bought a Micra from them. Excellent salesman Harry Wells. Non pushy. Very helpful. Very polite and eager to answer all my qyestions.

N. P.

Very professional, Alastair kept us informed about what was happening, and the handover of the new vehicle was excellent, highly recommended

P. L.

Great service, seen at short notice (following a call to the dealership central line), and issue (fuel flap release mechanism) dealt within the hour. All appeared Covid complainant too.

K.

Great service provided by Mr Alistair. I am very happy with the car. If you’ll ever come to buy a car there you MUST ask for Mr Alistair.

R. W.

Booked my xtrail in for a major service was told it would be about 3 hours! But got a call after just under 2 hours to say it was ready to collect! brillant customer service and spoke to paul bibble about an upgrade he said he will look at what he can do! one of the most helpfull salesman they have would definitey recomend him if you are after another car

A. S.

Staffs are very good polite but the second hand cars are little bit higher price.

E. T.

A properly hassle free experience. Friendly and attentive sales people who know their job inside out and back to front.

P.

Became the proud owner of a Nissan Juke today. Thanks Joshua for your help. Especially sorting us out with a full tank of petrol! Jane W

D. L.

Had great service and got a great deal on an ex-demo model at Westway. Rob Spacey in particular is a delight. Highly recommend this dealership.

A. M.

Good place to look at and buy new or used Nissan cars. Fair price

M. W.

Really good company. Mot and repair work carried out very quickly and great staff.

E. B.

Recently had two tyres on my Nissan Leaf, the service was fantastic.

L. A.

Nissan dealer that deals with Infiniti cars, had an issue with mine, not a problem as it was still under warranty, lent me a car for the period, although why they couldn't have gotten it right 1st time around alludes me, plus they charged for putting it on diagnostics under warranty???

L. H.

Fabulous service from the team at Westway Coventry for the repair carried out on our Nissan 370z . Special thanks to Tim & Pat in the service department for their excellent customer service!

R. K.

No undue pressue to buy my second-hand LEAF. Chris was patient and encouraging on the test drive (my first time driving and EV or an automatic), and he answered all my questions. He did seem a bit over-optimistic on the number of pay-as -you- go public chargepoints though.

S. C.

Alistair was very attentive and helpful. Considering we are in Lockdown, everything went very smoothly mainly because we were in very good hands.

I. A.

Best service I’ve had at a dealer, guaranteed to be looked after

S. C.

Staff are always great ,very helpful, toilet facilities clean,car serviced to high standard, lady on fone when booking polite very knowledgeable

S. M.

Superb experience when I hand over my Mobility car and collected my new one today, very polite and very professional customer care attitude.... Highly recommended and Customer oriented Dealership...

C. H.

We renewed our motability car on Tuesday. The service we received from ordering to collecting was 10/10. We love our new car!

S. C.

Chris the gentleman who deals with the mobility side was fantastic he gave me all information needed I went away rang back for test drive ,never pushy answered all my questions, great service great man .Evan had a courtesy call 2 days after receiving car and still answered more questions very knowledgeable thanks for everything chris

S. J.

Great guys,great service made us feel welcome! Def recommended!

D. S.

Absolutely outstanding service from everybody at Westway Nissan Coventry highly recommended.... First time visit very friendly first-class keeping me informed during my Service Nissan X-Trail, the service team were fantastic well done.... Definitely use this dealership in the future

R. H.

Staff are welcoming, only issue is it's out grown it's premises. Parking is really difficult to find and if you are not an experienced drive would advise not to attempt to go into the car park

d. e.

I was treated with the utmost courtesy and kindness from start to finish by rob. I was guided through the process with expert knowledge and had every question answered.

V. K.

Great experience. Great customer service super happy all around .. thanks Alistair :)

R. E.

Despite the delays caused by the illusive chips I was always kept informed as to what was happening and was dealt with in a professional but personal manner.

R. O.

Great experience Harry was really helpful and made things really simple for us to switch us to a vehicle.

D. S.

, the dealership very helpful the salesman was very good he explained everything I needed to know and I'm going back on Monday for a test drive and basically I have made my decision up to go to Nissan in Coventry it was nice to see see Salman who wasn't trying to sell you a car he would more interested in what you wanted in the vehicle what comfort you want it in the vehicle and what things you wanted like sat nav Bluetooth Ruth yes so I would shop at this dealer and for any other person pleased it in dealerships very good I went round a few dealerships on Friday few of them wasn't interested there were just too busy and I basically wanted to order a car like today thank you Nissan for everything you've done my order will be placed with you on Monday top sale man in Coventry

M. P.

Thank you for your help in me acquiring my new car. It was a very easy process and Alistair looked after us very well indeed.

J. S.

Had a clutch & slave cylinder replaced on my zed, excellent service and it was ready bang on time as promised! Really friendly and helpful service/parts staff, would highly recommend them.

K. P.

Great service from Adrian Coleman who sold us a Nissan Qashqai. Adrian was very knowledgable and helpful. Professional throughout the whole sales process Mr & Mrs Pahal

G. P.

No problems, no pressure on vehicle choice , 2 Nd time have brought vehicle from Westway.

T. E.

Excellent Customer Care from first minute I approached them & enquired about a vehicle to finally signing all the paperwork & driving off the forecourt with my new vehicle

V. J.

Found a great car from West Way and was impressed with most of the service. However my car was delayed for delivery and the process wasn't made 100% clear of purchasing.

N. B.

Very helpful and happy staff. Car pickup was good considering all the restrictions. A very happy customer

t. b.

Fantastic service from Alistair at west way Coventry at the arches, went out his way to make the process as smooth as possible, Thank you 😃

S. G.

A massive Thankyou to Josh for all his support and hard work, absolutely fantastic customer service. :)

M. I.

I ordered my car online - excellent service throughout!

N. C.

Fantastic from start to finish

K. M.

Very happy with my new Juke. Great service from Alistair. Won't hesitate to go back when I am looking for my next new car.

T. T.

Parts department always pick up the phone, and always helpful. Having a classic imported car, parts are hard to locate, but these chaps always come up trumps. Top work, keep it up

C. C.

Really pleased with the service and flexibility I received when buying my used Nissan. I would be happy to use them again

J. F.

Really average Nissan dealership if you get the wrong person and chances of that are relatively high. I've only dealt with Sales so perhaps the servicing side is better.

B. V.

Excellent service all round, polite friendly professional staff with good customer service skills and after sales care. Always a positive experience a pleasure to do business with!!

P. J.

Amazing customer service from the start very polite the only problem I have is when you try to leave as on the right side is a blind spot but part from that very happy with the staff there

C. C.

The usual fantastic service I've always experienced over the past 15 years. Long may it continue.

M. C.

Best Nissan garage around. Dont mess about with others. Pleasure to deal with. Thanks

R. W.

Outstanding service from start to finish Totally professional with a friendly and welcoming atmosphere.

M. I.

Always helpful service - especially Adrian for motability

R. S.

Very happy with my purchase very friendly and helpful would recommend nissan of coventry car is brilliant thanks again .

C. F.

Lovely service, very polite staff and very helpful 😊 I love my new car is amazing, thank you very much

R. F.

Great service I would recommend West Way Nissan to anyone. Special thanks to Alistair for his help ten out of ten. Thank you Alistair.

L. A.

All ways get excellent service the staff are friendly and helpful 10 out of 10 for the whole Nissan experience

F. J.

Disappointed that the qashqai tekna± that only come with one colour interior which caused us not to buy car ☹️😭

J. C.

Brilliant service found us the perfect car 😊

L. C.

Excellent customer service and Alistair is an absolute superstar

J. R.

Looked after well Josh was good giving a very pleasant experience.

K. C.

Excellent service which made the process run like clockwork. 👍

E. L.

Good friendly service. However don't expect a good part exchange price on your car.

J. S.

Very helpfull staff, not too pushy, had a nice look at some Nissan Qashqua cars.

M. A.

Good prices for a dealership & great service as always .

D. E.

Great communication and extremely well looked after, I will be going back in the future

e. R.

Really friendly people and they don't try to sell you something you don't want. Well worth a visit.

B. t. K.

Very friendly helpful staff. Great place to buy a car. Especially a nissan...

L. H.

Got my Nissan juke from them it's my 3rd car from there great service they provide

S. S.

Excellent service so helpful especially the guy called Alistair Harding brilliant guy thanks mate

R. C.

Good set up for delivering your car and collecting it. Pleasant staff

a. k.

very happy with my Nissan qashqi served by Josh and Harry very good service . Mrs A Kaur

A. M.

Great company

S. R.

Not bad, expensive service suggestions

F. M.

Thank you great customer service, love our brand new car!

B. P.

Young salesman named Harry was great! Only problem was the aftercare was a bit poor

V. W.

Brilliant experience with WestWay, communication, service & delivery all excellent. Thank you to Harry

N. R.

Great service by all at Nissan. Very friendly and accommodating.

M. C.

Fantastic service from Nissan, they identified the problem in 2 seconds, rapid solution excellent customer service.

P.

Excellent customer service and Chris on sales, I'd particularly recommend him.

A. M.

Very impressed with the level and speed of service.

D. G.

All staff were very friendly and helpful.

Y. G.

Absolutely outstanding service from everybody at Westway Nissan Coventry highly recommended

J. L.

Excellent service from Alistair! Friendly, funny and all round great service.

K. U.

Very friendly, gave good advice and we had a laugh with the motability rep.

A. C.

Brought my wife a New Qashqai, very straight forward form the sales team thank you all

A. G.

Professional service start to finish from Josh. Would recommend

C. E.

Very helpful would definitely recommend them

B. B.

Good customer service provided in a welcoming environment. Top staffs..

e. e.

Here your car is well cared for, nice people,good cars.

R. M.

Great service and support.

N. S.

Great service, top guys

S. K.

Very good

C. S.

Nice staff good coffee job well done

A. M.

Great if you want a leaf see Chris

L. A.

Very good place to buy a car good staff

R. B.

Loan car no longer free, £9:90 charge.

C. T.

Great service from salesman Harry

H. J. K.

Not at all happy with their warranty for used vehicles.

J. H.

Car advertised but no damaged explain

s. b.

Good service on ordering a new car.

G. M.

Great dealership, very customer focused

j. w.

Mended a couple of trim faults without me having to go away and come back.

M. W.

Fantastic service and sales team

A. W.

All went well for my service..... I will use them again...

K. H.

Great service. Helpful staff

R. F.

Very good service

T. R.

Nice staff and always a great service.

N. C.

Excellent quick service.

T. W.

Great service no problem very helpful

S. J.

Excellent service

S. T.

Very friendly and helpful staff

A. T.

Best customer service

A. M.

Excellent customer service

M. L.

Very helpful parts department

m. j.

Excellent service General Manager superb

M. B.

Great 👍

S. S.

Excellent service

P.

Ok

N. K.

Excellent service

B. S.

Great service from the dealer

M. M.

Good service and friendle staff

L. R.

Fabulous service from Alistair Harding

H. M.

Good service helpful staff

L. M.

Very helpful, very efficient.

M. k.

Goog service and friendle staff

r. l.

Very helpful staff

K. L.

Great service great staff

r. s.

Good

A.

Excellent service throughout

R. E.

Efficient and friendly service

J. J. M.

Brilliant say no more .

v. w.

Staff helpful .parking a problem

T. G.

Great aftersales dept

A. J.

Helpful friendly staff

p. b.

Very helpful staff

C. F.

Paul Biddle what a salesman.

N. L.

First class service

R. S. G.

Very helpful

t. k. T.

Selected cars good

N. V.

Poor customer service

B. F.

Not helpful

L. G.

Excellent

c. h.

Above and beyond

T. G.

10 out of 10.

S. M.

Over priced

C. G.

Well suported.

D. Z.

(Translated) Very nice service (Original) Bardzo mila obsluga

D. F.

O. O.

a. t.

G. H.

c. O.

R. T.

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