Reviews of Mercedes-Benz and smart of Derby. (Car Dealer) in Derby (Derbyshire).

Mercedes-Benz and smart of Derby

955 Reviews

265 Comments

Car dealer

Mercedes-Benz dealer

7 St Christopher's Way, Derby DE24 8JY, United Kingdom

Description

Information of Mercedes-Benz and smart of Derby, Car dealer in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Mercedes-Benz and smart of Derby

Popular times

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Reviews of Mercedes-Benz and smart of Derby

J. A.

Great Service and experience thanks to Tim!! I live in Newcastle but seen a car that I loved online from the Derby dealership. I rang and got through to Tim who has been an absolute delight to deal with. He was so great with the information about the car and sending me videos the same day. He advised me on the best ways to buy my car and advised come to see it and then arrange a home delivery for me. He made the whole experience really great and not pushy at all from a sales perspective which is really refreshing! Really responsive and really friendly Which is exactly what you want when you spend so much money on a new car! Thanks So much Tim!

R. G.

My Mercedes went in for a recall on the front air bags and also an ECU upgrade. During my visit I spoke to three ladies all working in Customer Services on the front desk. They could not have been more obliging or respectful and I take my hat off to them all. Perfect and second to none service all with a smile. Many thanks to you all. Kind regards, etc...

T. G.

Excellent Customer Service I recently swapped my pick-up for an A-Class at Meredes of Derby. Their service was excellent. Finding me a time to suit my schedule - allocating plenty of time to look at the cars and then able to source the car I wanted easily. The benefits of a good network! Christopher was perfect in in assessment of my needs and the help I wanted. James has created a great team and I look forward to more purchases in the future.

a. R.

Mercedes Derby went over and above from the first point of contact, after I had lost faith in the Mercedes Dealership network following a poor experience in the East of England. The service and willingness of James Smith - Sales Manager, to treat the customer with respect and understand their needs was exceptional, making sure all aspects of the vehicle buying process was discussed in full. Andres the Business Manager, went above and beyond to secure a video of the vehicle for this long distance sale even though they were short staffed and the weather was terrible. On the day of collection Henry and the team made sure that everything was to our satisfaction with James and Andres both taking the time to come say "Hi" before we drove away with our new purchase This Mercedes dealership, has restored my faith and was a pleasure to deal with. Worth the 2 hour drive each way! Thank you Mercedes Derby Mr & Mrs R.

A. R.

I recently purchased a 9 year old SLK and have received fantastic service. I had a trade in which was only worth £1000. Considering the dealership must have customers who spend considerably more than I did, I have to say the treatment I received was excellent from start to finish. Sean and Jonathan were both brilliant. They were not pushy at all but discussed my needs and offered excellent advice relating to finance etc. When I picked the car up, Sean took his time to go through the features with me and ensured I was happy before I left. The car was immaculately presented and they went the extra mile for me (no pun intended). The staff on reception were also very friendly and helpful. Overall, it was a great experience and I recommend them highly.

C. W.

I was pleased with all aspects of my visit, from the courteous and friendly welcome to the work being well executed to the pickup. I appreciate the discounted price for those like us on service plans and for the vehicle health check and clean. Excellent, thank you!

E. T.

My first time visiting a Mercedes Benz dealership was a brilliant experience. Christopher Greaves was excellent. He set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Great experience, and the sale took place very quickly. Christopher’s communication skills throughout the process of purchasing my car was award winning. No pushy sales. I walked out happily and appreciate the great customer service.

A. R.

In global the service was good. Two less positives. No complementary car solution for customers unaware of “you need to previously book it. £26 + £26 to get home and return to collect the car. Way too much and avoidable. Also had to chase results of the service calling as more than 1 hour after receiving email confirmation that it was finished no one had called me.

P. J.

Vehicle purchased at distance, trusted sales advisor Tim Irions ( against my better judgement following my previous experience with local dealership ) I received the vehicle delivered by trailer with some trepidation , however having had it since last a Thursday I must say it has fulfilled the condition promised by salesman. Loving it so far well done Mercedes’ Derby. I will soon be on the phone if I find anything major in the near future,

J. T.

Just spoke with Paul in service department at Mercedes Derby. He patiently listened to the issue I was having with my car and gave me some very helpful advice and options on resolution. Wish everyone was as helpful as Paul when you call for help to a business. Thanks a lot Paul for providing excellent customer service.

P. M.

The guys sorted out my luggage compartment issue and also completed a disc and brake pad replacement. As usual a professional and satisfactory service. I also got the chance to try out a hybrid courtesy car. Everything I’ve come to expect from the Derby dealership.

P. S.

Reception staff exceptional; friendly, smling and welcoming, showed us to the waiting area and invited us to have hot & cold drinks. Everything run like clockwork from arriving to leaving. Everything was explained in detail. You deserve 100% acknowledgement for providing a great experience. Thank you.

J. C.

The salesman Jeremy Dear made the whole process of ordering & purchasing my new AMG Mercedes an absolute pleasure from start to finish. He was very good answering any questions i had about the car , keeping me informed on my orders progress & on the day of collection things couldn't have gone any smoother.

K. W.

To be honest I very rarely do reviews but on this occasion the service I received from Tim Irons and Jonathan Ramsay was just on another level and I just felt I had to share my fantastic experience. The car I bought from them was my 9th Mercedes I’ve bought from a Mercedes Main Dealer in the last 6 years, I’m just a normal private customer not a business buyer. I suffer from a very bad back and needed to find a rare and difficult model spec, I bought a GLE with air suspension thinking that would work perfectly for me but as I drove back home to Southampton from Derby it quickly became obvious that I’d made a big mistake. Tim and Jonathan found me another car within a couple of hours which was a GLC Sport (smaller more comfortable wheels) Premium Plus Pack with air suspension (very, very rare car)…. Not only that but it was in my favourite colour too. The car was exchanged under their Dealer Exchange Plan with no fuss and at no extra cost to me in record time and within a few days I was in my new car. Thank you both for your dedicated efforts to complete your goal which was to make me happy with my new car. You also had to reverse the finance and then redo it all for me. I live 160 miles away but they will definitely now be my go to Dealership. In a time when it seems it’s more common to receive poor service and have to complain that’s it’s so nice and refreshing to be able to receive such fantastic customer service. Thank you Tim and Jonathan if your goal was to over deliver in customer service you absolutely smashed it Kindest regards Kevin

A. L.

The chance to peruse the range of glorious M/B cars while supping complementary coffee, and of course having my merc expertly serviced! What's not to like? With the mercedes service plan you don't even need to pay on the day!

N. C.

Henry was absolutely brilliant , made the whole experience of buying a car exciting, easy and what really made a difference was that he was down to earth the whole time. Great place, great service, oh and a beautiful car! 10/10 from me, thank you! Best, Nathan

J. B.

With regards to the actual service, I couldn’t be happier. Great communication throughout the day from Robyn who was lovely and helpful. My issue comes when I came to collect the car. I approached the reception and it was empty. I looked around to see a lady with a brightly coloured scarf with dark hair sitting talking to a gentleman who was clearly purchasing a new car. The lady completely ignored me for a good ten minutes despite even getting up and going behind reception to use the phone. When I asked if she could help me she answered me with a huge attitude to tell me “I’m busy with other customers ACTUALLY”. I mean in the time it took to walk across the room to the phone would it have been hard to say “hi sorry you’re waiting, someone will be here soon” I didn’t even really care if she helped me or not, just a basic acknowledgment would have been nice. She could have even said to her customer - I’m so sorry can you excuse me for 2 minutes while I just find someone for this lady. But actually all she cared about was her sale and completely blanked everything else. Maybe don’t sit in reception if you require that level of privacy? I work in customer services and quite honestly it seemed she just lacked the basics - I would be ashamed if I had treated any of my customers how she treated me and would question why she is working in a customer focussed environment in the first place. Again - thanks to the service team and to Robyn but next time I will go to an alternative dealership.

J. G.

The whole process of buying a car with Mark Rose was straightforward. Mark dealt with all our queries and was is an excellent ambassador for the MB brand. Thank you

C. B.

Everyone we encountered was friendly and helpful and Christopher Greaves in particular did a great job from beginning to end in securing the vehicle that we had hoped for, keeping us informed at each stage. Great Job!

S. K.

Very happy with the customer service. Greeted with smiling staff, very pleasant service offered a drink while waiting, wasn’t waiting more than 2 minutes, car handover was quick and easy.

C. P.

I delivered my car to MB, Derby. Parking extremely difficult due to lack of spaces. Dropped the keys in Reception, having previously booked in on-line. Received a call to say my car was ready for collection. It had been cleaned for which I was very grateful - the first time for many years! Simple really, just expensive for a service and first MOT at 5,500 miles

S. G.

I purchased a GLB 220d via Mark Rose, who was efficient and slick, he provided a good handover and has also supported me aftersales. thank you

P. M.

Bought a battery for my SL. Cheaper than Euro Car Parts and.... It's definitely the right one for the job. The battery that ECP says will fit won't.

H. H.

Good customer service and attention to detail car had a software update and a check over. With a informative video, all was very useful

u.

very pleasant experience service advisor young lady was very helpful and kind the service they provided was very professional,am that sort of guy thats not easy to please but hats off to pride park derby mercedes 5***** thank you

r. t.

My car was in for the fitting of a replacement door mirror frame plus four new tyres. Staff were friendly, helpful and efficient.

S.

Representative was curteous and accommodating. The whole process including test report was well streamlined and easy to use.

G. M.

Had my car serviced and it was brilliant after,felt like i was driving a new car.It might be a bit expensive but its worth it

p. k.

Couple of niggles with car which were dealt with quickly & efficiently by Henry. Overall, extremely pleased with the buying experience.

s. c.

I was picking up my new car and the service I got from Mark Rose was excellent. The process was swift and easy. Thank you

r. c.

Hi, your receptionist was very helpful, she advised that the car would be ready between 4.30 and 5 pm, I requested that she tried to get it done for 3 pm, it was ready by 3, very pleased, also Robin was very helpful in installing the Mercedes ME Adapter and iPhone software, very happy with the service and staff, thank you.

C. R.

Dropped vehicle off for a booked Health Check at 9.30am, reception very good, rang Service to tell them I was in reception, within a few minutes Service Representative appeared, I signed document, then left. Collected vehicle later in the afternoon, no problems vehicle found to be in good order.

P. M.

Came in for my car’s first MoT. Excellent service, professional customer service. I waited for the car and was well received by the reception staff who are always professional and friendly. The MoT took exactly the time I was told it would and I was able to get away on time. All this is the reason I come back to Mercedes Derby for my cars over the years. Great customer service!

B. S.

From the point of initial contact through to sale we were dealt with by Henry who was very professional whilst being friendly and helpful throughout, he understood our requirements and was helpful without being pushy at any point. At the time of collection we met with Sean who was exactly the same. I have dealt with reception staff and service staff in the past and never had anything other than brilliant service from a dealer I would thoroughly recommend.

L. P.

Brilliant customer service from Mercedes-Benz Derby. Special thanks to Max and Andres for reigniting some excitement about upgrading my car. Walked into the showroom with no enthusiasm at all and no idea what I wanted and I now have my new EQA which I absolutely love all thanks to Max. Great team and would not hesitate to recommend.

A. S.

I don't like how little extras are allways added on top of the final bill, this happens at every service. I never asked for these items.

S. L.

Outstanding and professional customer service from both Mark Rose and James Smith who made buying a Mercedes a special experience. Will highly recommend them to friends and family.

C. N.

Warranty issue with electric windows all fixed. All sorted at a time that suited me based around my work while being in Derby to work at the Arena at Pride Park. Great job thanks

C. H.

Very pleased with the service and speed that the dealership acquired the car in, turned it around, and enabled me to take ownership.

R. B.

We moved our car to here recently after receiving bad service elsewhere and I can not believe the difference. The staff are very friendly and helpful, the car has been picked up imacculate both times with no issues, I have been supplied a courtesy car and have been sent a video of the health check on the car to evidence what needs doing. Really trustworthy and professional!

k. w.

Tried ringing service dept. twice to inform them I had just received a recall letter ,phone rang for more than 5 mins both times without reply. Query about battery range given a load of waffle about systems upgrades but doesn't explain 178 miles when 100% charged, was expecting well into 200's miles. Very disappointed

M. C.

Everyone was very friendly and the work was completed quickly.

H. S.

Visited for MOT- there just over an hour- health check done and video received which was good. Efficient service.

D. M.

I called to book my car in for a service and they were able to get it in for the service two days later. They have implemented very good COVID precautions. The car was ready for collection at the time that was stated when I dropped it off and it had been washed and vacuumed. Perfect, couldn't be happier.

A. T.

From start to finish an excellent service ,there was no pressure from Jeremy Dear ,every thing was as smooth as clockwork ,friendly and helpful staff whom nothing was too much trouble, thankyou all so much.

J. S.

An excellent experience from the service department. After having issues with EML coming on, Olivia assisted in professional manner and ensured the job was completed quickly and efficiently. From the start, Olivia was on hand to offer any assistance and ensured I were happy with the service received. Courtesy car was great, she even checked if I were happy with that model etc. In these unprecedented times, the experience of the service is not the same, but the professionalism is always at the top. I would like to thank Olivia especially for the quick turnaround, happy with the professional manner she provided. A++++++

R. W.

generally very good but could not carry out my requests to modify the software

L. D.

I had Chris dealing with me and couldn't fault him in any way. The communication was always on point and the help received was always professional and catered for my requirements. On collection of the car i was made to feel special and the car was in amazing condition after the clean and presented under cover which was a great experience. Big thank you to Chris for his help in getting me into my mercedes, it has been greatly appreciated.

T. M.

Dealerships was great, however original booking made over the phone it was requested to have service and MOT carried out in same visit, however this never passed down to site team and I therefore needed to make alternate arrangements. A little frustrating

O. O.

Easy drop-off and collection process. Car was valet after service.

H. M.

I dropped off my car fine and picked it up fine the customer service was very good. But then I realised that the wipe out all my settings that I previously set in the car: time, phone book and Bluetooth calls setting that was on before handing my car over. And they didn’t even prevent me that this was the case,

D. L.

I bought a C class Mercedes, from Mercedes Derby online this week. The whole process was absolutely seamless and the car really lived up to expectations, looking just like a brand new one, despite being a few months old. I mostly dealt with Mark who was excellent at replying to communications and videoing the car etc. The whole process took less than a week and I’ve been left really happy, having saved over ten thousand pounds off the new list price!

A. R.

Fantastic service as always. Car developed a fault and was quick to fix and kept me up today on any issues.

D. L.

Very helpful and efficient. Easy drop off and pick up. Good communication throughout.

P. B.

My MoT test and preliminary health check were conducted quickly and efficiently. Well done.

M. h.

Quick, efficient, friendly, top service , excellent feedback from the technician too. Thanks

R. T.

Dealt with my issue in an professional and friendly manner. Kept me informed whilst my vehicle was inspected.

D. B.

No hassle, pleasant staff. Replacement airbag fitted in the hour as promised. Well Pleased

A.

Purchased a new C Class for my wife. Lee and Isaac were attentive to my wife's requirements and treated her as an individual. We were very happy with the deal offered to us and had no hesitation in buying our new Mercedes-Benz from them. We are thrilled with the car and have since purchased a 4-year service plan with them. We look forward to seeing them all again in the future when the car needs its service. Keep up the great work MB Derby

R. H.

Now bought two Smart vehicles and excellent service from everyone at Derby 👍

J. W.

Met Chris Greaves after he shent me a video viewing of a GLC. He was very ameanable, sent us on a test drive, and guided us through the buying process including extras such as extended warrenty, wheel damage cover, and ceramic paint protection. When we collected the vehicle he introduced us to a service colleague to set up a service plan which they made very easy.

M. W.

Handling of Covid - very good Parts availability - Poor - I booked my car in on Tuesday for Friday due to parts not available pick my car up Monday. Due to a leak I could not use my car and the delays took this to 7 days Cost - exorbitant and confusing. Initial quote didn't match the final invoice. I believe this is done so that it is difficult to cross check. Still not sure how much parts are and how much labour is. I believe parts are small cost and labour is very high cost. Difficult to justify. Mercedes Contact didn't understand the breakdown of costs and wasn't sure how long each job took. However, he did reduce my costs from the original quotation. Unfortunately, £999 still left an unpleasant taste in my mouth for a coolant leak that didn't involve my radiator being replaced. Quality of work - I am pleased with the results, my car feels better and runs better. Credit Card - I am disappointed that a dealer such as Mercedes does not accept American Express. I couldn't even get the satisfaction of adding to my Avios.

A. W.

My recent experience at Mercedes Derby was extremely satisfying. Andres and Chris were extremely helpful throughout the process of changing my current Mercedes for a new one. I was kept up to date all the way through and everything was made very easy and straight forward. I can't recommend Mercedes at Derby enough.

D. A.

2nd service carried out. Easy to get booked in within a few days of calling. Dropped car off, the process was very good and Covid secure. Car was serviced, and washed. Collection was very flexible and again completely Covid secure. The lady on the reception at Derby is always very friendly and helpful. Excellent service all round.

L. E.

From start to finish been great. Test drive Sunday. Follow up call Monday and Henry went on paternity leave but in the capable hands of both Steve and James. Cannot fault their professionalism. Signed various paperwork digitally a week later and picked car up 2 days later. Steve showed me through some of the cars digital systems and I’ve been assured that any questions I only have to ring. Thank you

C. L.

Very friendly and efficient service- video health check was excellent.

1.

Great service from start to finish.... Mercedes Benz Derby have always given wonderful service but this time I have truly been blown away. The staff always go out their way to assist but on this occasion the young lady looking after me Olivia Kemps, kept me updated throughout my visit, I knew exactly what was happening, nothing was too much trouble to her. My car was ready sooner than I expected, all washed and cleaned... I have to say my car looked brand new.. thank you to the valeting team (top marks) Mercedes Derby please forward my thank you to Olivia Kemps and know she is a great asset to your service team at Derby. I will be recommending my friends and family to Mercedes Derby, keep up the great customer service :)

A. F.

Spoke to Jeremy and Jonathan extensively over the phone. They were both excellent and provided all the information we needed to make a purchase decision. The majority of this was done via email and phone and was a very easy process. The final part was actually collecting the car and finishing of the paperwork as we managed to sort the majority of paperwork remotely. The dealership is one of the best, very impressive and with lots of choice. Jeremy provided a detailed run through of the features of the car and provided lots of additional valuable information. It was one of the easiest and best purchasing experiences and I will not hesitate to go back to them when we are looking at changing the car.

m. r.

Excellent service from Mercedes, Lee showed me around the car that I had booked in to look at, no pressure to buy which makes a nice change. After deciding to go ahead and buy the car Lee promised to have the car valeted and ready for me by the weekend. Lee kept his promise the car was immaculate and ready to go when I arrived to collect it. After care has also been amazing, Lee called me to check everything is going okay with the car and reassured me that I can contact if I have any issues. I would highly recommend buying a car from Inchape Mercedes Derby I will not be buying from anywhere else in the future.

P. R.

Car was in for a couple of minor issues to be fixed and for a re-call fix. The service and loan car were excellent and I could not recommend the staff more, a most pleasurable day.

S. J.

Popped in for a while you wait repair. Took advantage of the coffee machine while I waited. Some nice cars to drool over 😁

D. D.

Can't wait for delivery

J. S.

At Inchcape I found everyone from the receptionists to the sales team very friendly and helpful. I was greeted as if I mattered, offered refreshments, and a test drive right there and then by Martin Harvey. Nothing was too much trouble and everything was explained fully, despite it being quite obvious my knowledge of a car was little more than it had four wheels, a steering wheel and a door to get in. There was no heavy handed sales talk making me feel I would not get out of the door without signing on the dotted line. This treatment was repeated on the day I returned to place the order with Martin, and also when I picked the car up. Five star treatment? No, that should be ten.

B. D.

Lovely staff that kept me up to date with my service, only issue is still not able to delete a Mercedes me message! That appears on the display! So it’s another appointment needed! Also my car is just under a year old and now I’m informed that I have to pay to update my maps app! When purchasing the vehicle I was told that this would be all done free of charge by Mercedes as I don’t have a home computer to download from! Was told not to worry these things would be done for me! Well that’s not the case anymore! £100 charge! I don’t think this is acceptable!

N. E.

We have rated the service received from Mercedes Benz Derby as fair. Our car went in, this time, to have the rubber seals on the windows replaced and to have a rattle looked at. The car had an issue previously with the steering wheel fraying and when the new one was fitted, it was fitted out of alignment, and we had to send the car back in again. This time, we were told the car would probably not be back to us the same day, but we would be kept informed. We called mid afternoon on the second day for an update from the service manager, but he never returned our call. On day three, we tried again to get an answer as to when the car would be ready. After numerous calls and assurances from the reception lady that she had sent an email to him, asking him to call us, we finally were told it would be ready mid afternoon. The sales team were brilliant when we bought the car, but the problems we have had in the first few months of ownership and general after care service has been far from satisfactory. We only hope there are no more problems with the car itself and that communication in the future is greatly improved. We expected more from such a well known and prestige company.

P. B.

Dropped car off for MOT and got a call when it was ready. The process was much much quicker than it normally is when the showroom is fully open. 30 seconds to drop off and 30 seconds to pick up. What's your name and registration - drop the key in an envelope - all done. In the past the process has taken around 15 minutes and involved going to reception who then phone someone and I have to take a seat for the person to come out (lots of staff around busy doing other things) which normally takes 5 to 10 minutes and then go through some superfluous paperwork - with a similar process on pick up.

I. W.

Excellent service except keep waiting outside in the cold for reception to open

M. M.

I had a fantastic experience and the whole process was very easy to part exchange my vehicle and Lee was brilliant in assisting me with finding the perfect Mercedes A Class within my budget. I would highly recommend to anybody that is hesitant to go and have a chat and see what is available, the sales and customer service was faultless. Manju

D. W.

Had to drive there to pick up a bolt for a job I was doing in Nottingham. 2 hours in traffic I arrived at the dealership quite irate as I was put so far behind. I was instantly put at easy by the fanatic lady on the service desk. Was then greeted by a parts guy who again was incredibly helpful. Between them I got what I needed and left in a great mood. I only wish I'd took their names so that they could receive the credit they deserve. Please pass on my thanks to them.

S. O.

Fantastic! Although we weren't able to speak to someone the receptionist explained the process very clearly and was very helpful, we didn't make an appointment as we were just passing through, the used cars were arranged very well and the showroom was very well prepared for the current circumstances, again! The receptionist was amazing, we went out and someone had blocked my car in and sge was very helpful with that and didn't seem to sit down at all!!! Amazing!

I. L.

Excellent service! Andy the technician diagnosed and fixed a minor fault on my car quickly and efficiently. He saved me buying an expensive part that I was told I would need by another garage. Robyn and Gavin were extremely helpful and nothing was too much trouble. My car was even washed and hoovered when it was returned to me – many thanks!

j. h.

My car had a warning message saying it needed 1L oil top up. Since my car e220d is less than 18 months old and had its oil changed less than 6 months earlier I took it in for them to check out, they confirmed it did need oil likely due to the engine still bedding in (it's only got low mileage as I have another car I tend to use for work) they topped the oil up as a gesture of good will and I'm hoping everything will be okay now. I'm pleased it was sorted out efficiently and happy with the explanation they gave.

M. N.

Rear suspension had dropped. I hadn't booked a time but was told to turn up and ask for a salesperson. As it happened I needed to speak to someone from the service department. When I saw someone they advised me to leave the car with them as it might not be safe to drive. I was going to the Yorkshire Dales the next day and they arranged for a hire car to cover my stay and for a taxi to take me back home. As things turned out, my car was repaired that day and I could use it to go away and return the hire car. Excellent service all round. Thank you.

L. N.

I’ve not been a direct customer here, but visited with a friend who took her car for a service. The staff were so attentive and friendly, and really made the visit great. There was a girl there who chatted to us like we were friends and I thought that was great as it put you at ease (sometimes I can feel on edge in car places) didn’t catch her name but she had brown hair, really chatty and like a London accent. I felt the need to write a comment as I work with customers myself, and don’t think staff always get the praise they deserve! Great staff, great atmosphere!

C. B.

Had the car serviced but did not go down to the dealership but the car was picked up and returned to me as I am disabled but the staff was very friendly and helpful and the car was nice and clean when it was returned.

G. H.

Very professional service, Unforeseen issues highlighted during the first service were dealt with very well and although the vehicle had to stay for 3 days a courtesy was provided....

A. D.

We arranged to buy the car with Tim after seeing it on the website, we were a little bit late and got a call from Tim to ask if we were ok and reminded us that we had a time slot. Tim was courteous professional and very nice to deal with. He helped us through the buying process and explained everything he was doing. Overall the experience was great, we got the deal that we wanted and the car is amazing, even better than expected. The valeting job is perfect and the car looks stunning. We were very impressed with the COVID 19 perpetrations and the social distancing by the staff. We want to thank Tim and highly recommend him. This is the second car we have bought from Inchcape and we hope to buy the next one from from you. Thanks Shelley and Andrew.

M. M.

It was a bit of a long wait on the phone to get to the Mercedes Derby. But helpful staff, accommodating my schedule to give appointment and timely service on the day!

A. W.

Was looked after by the lady on front desk on arrival then Steve Harris sorted all the paper work out and showed us our new vehicle, he took time to show us around the vehicle and we then went out on a test drive. All in all a very good experience.

C. C.

All very good - and welcoming staff. Just one small point for improvement - I received a text message stating my vehicle was ready for collection but it actually still needed to be washed and vacuumed. It would have been better if the message was sent when the vehicle was actually ready for collection.

N. G.

Excellent communication throughout the sale very friendly helped with all my paperWork making it an easy transaction. I would definitely recommend Lee who made the experience great from start to finish. We are really pleased with our new purchase. Graeme & Natasha

d. a.

The service from sales (Christopher) was excellent from start to end.

C. C.

Car went in for service and seems a valet was also included in the price. Question: Why, after taking the time to vacuum car, was the car boot left? Seems for the money spent on service a little lacking in attention. Your thoughts and comments would be good to hear in the event that someone at MB Derby actually reads my comments. Response from MB Derby: Thank you for your comments, we do appreciate this, the courtesy wash and vacuum does entail the hoover or driver and passenger footwells and the outside wash, full valet's are available on request, again your feedback is of importance, kind regards. Counter response: I refer you to my original review - given price paid and short time spent completing the 'courtesy' wash it's a poor show that MB Derby feel a quick vacuum of the vehicle boot is deemed to be a 'full' valet.

D. B.

Great service and knowledgeable salesman. After a test drive we ordered a car which unfortunately is on a long lead time. One criticism had problems phoning the dealership, no one picks up. Reading previous reviews the problem has been going on for some time. Shame otherwise everything else first class and exceeded expectations.

R. B.

Thank you to Chris Greaves for going over and above throughout the entire process. Excellent from first enquiry right through to after sales care. All the best! Ross

A. M.

This was my first experience of a service and whilst I recognise that you have your procedures to follow, I would nonetheless like to give you my perspective. I arrived early for an 8am appointment and; as i was on a service plan and everything was pre booked, I expected to drop my keys at reception and get off to work. No. I had to wait and see someone to check: phone number, email address, registration, work required, inside leg (no). All of which was a matter of record and proven. To be fair it didn't take overly long, but not at all would have been way better! On a positive note car serviced and washed and a piece of trim where the "chrome" effect had delaminated replaced under warranty so pleased with that.

R. E.

I've had a mixed experience. When I come for services the team are excellent. From reception staff through to parts and Engineers. All good. But I came in to discuss buying a new car or getting a car on lease. I couldn't get the time of day from the sales team. When I did sit down with someone, after about 5 minutes they were stood up and basically felt they didn't want to talk to me. It's an 18k investment. It takes time to get right..... So, I baught a new car elsewhere and now only do services here.

C. T.

Service check was excellent done within specified time. Had to take away Mercedes Me device and install and configure myself, I had expected onsite staff to have at least helped with this, not just show where it goes. Other customer swearing, on the phone, in the waiting area, was a bit of a shock, but can't blame the dealership for that.

t.

Took car in for service,asked service advisor on phone if they have found oil leak on eng cos I’ve noticed oil dropping on drive,all he told me was no,obviously not looking & now makes me suspicious if rest of service was carried out correctly & I’ve still got eng oil on drive.

M. S.

Yet another fantastic experience, my car was booked in for its annual service, collected on time, delivered back on time, beautifully cleaned. They always treat you well with a full comprehensive report. Inchcape always make you feel special, they are polite courteous and go the extra mile to help. Thankyou.

A. K.

Easy to get appointment you need. On the day everything goes smooth. No complaint about the service, its the aftercare which is wanting. Windscreen wash refill OK although was too concentrated, diluted 3 times before getting the right mix. The workshop never bothered to wipe down the engine cover although the car exterior was washed, which is a shame because the car cant leave garage when engine bay looks like it has been on the farm for years. The interior of the car cleaning is rubbish, can you please add another £5 0r £10 to the price of the service so the interior can be cleaned satisfactorily.

V. E.

They have been helping me empty my wallet by suggesting interesting things I could spend my money on, like expensive sensors made of a rare metal and pixie dust. Opening the bonnet remains a two person job but this isn't a perfect world.

P. S.

Very friendly and no messing, kept me up to date on everything

i. C.

The delivery and collection of the vehicle was done efficiently. Unfortunately I was not happy with the details of the resolution of the problem it was taken into the workshop for. Also I asked for assistance with the failure of the Mercedes me app and whilst the service manager tried something, the app is still not working. Not a good response from Mercedes I'm afraid.

d.

Could have done with more regular updates on progress as it I had to call in myself to see how work was progressing. I did note there was an issue with the telephones so maybe this should be taken in to account. I always get incredible service from this branch and have to thank Adrian personally for getting the part quick and cost effectively !

T. H.

Arranged for car to have faulty sensor fitted, was told it would be an hour or so. Turned up at 10am as requested but nobody from service was there at reception even after 20 minutes - left the keys and was phoned about 20 minutes later to say it wouldn't be ready until 3pm. Car wasn't even cleaned as usual. Second mediocre customer service experience in a row.

E. C.

Had our first service done on Wednesday, handed keys over and Sat in the visitors area until it was ready. Very comfortable with television, paper, magazines and as much to drink as you wanted in proper cup a with saucers. 100 mile round trip but well worth it with the excellent customer service.

K. K.

Brilliant sales team, we had the pleasure of meeting Henry, who was super straight forward, honest and made us feel very comfortable and at ease. When buying a car, customer service is important; cannot fault anything. Thanks!

P. H.

Although wasn’t allowed inside due to covid I didn’t have to wait long for my key to be collected at the door They did a great job on my car kept me in the loop. During the day then a fast collection of my key later when collected my car later than afternoon

r. h.

very efficient service from the front desk and from Olivia.

G. S.

Constantly impressed with the lovely staff here! Everyone is so lovely, I’ve never been made to feel so comfortable within a dealership! I’ve dealt with both sales and service and both are wonderful. I recently had my service and waited in the lounge whilst the lovely receptionists bought me copious amounts of hot chocolate and the service department attended to my vehicle ensuring I was out in time to meet my daughter! It’s the little things that go a long way! Nothing better than dealing with a cherpy, smily member of staff!

V. G.

Dropped car and keys off after doing paperwork on line. Minimal contact apart from handover of loan car. Paid on line after so all done within covid standards.

t. m.

Received a follow up call from Lee Bramley to discuss my purchase, I asked him if he could obtain information on service history & replacement start/stop button on my GLE AMG 63s coupe I purchased on 16/01/21 he forwarded over all the service history within a few minutes & told me he would order the New start/stop button & get it sent straight out to me . Can’t fault the way Lee dealt with my minor issues , he was very professional, polite will definitely use Inchcape again Thanks again Lee 👍👍

M. G.

All went smoothly, friendly helpful staff

S. P.

There was no interest in my problem during lock down from Customer Services or even breakdown. 3 months later it appears we have a partial soloution. Service is not a priority once they secure a sale. Jamie did try his best in the end, no 100% soloution, see how it goes.

J. H. B.

We were looking for a new car, but we have a King Charles Cavalier Spaniel, but unfortunately his travel cage doesn't fit in the rear seating area, the cage also blocked the windows, meaning my husband didn't have a clear view while driving, so it was a no sale from us. Very pleasant staff sorry for the young lady, who had been trying to sell a car.

C. K.

Friendly staff work carried out promptly to my satisfaction

Y. 3.

Jeremy dear was fantastic. Totally understood my needs and what I wanted. Was a pleasure buying a car from him. I am a happy customer.

D. R.

Update to steering to reduce scuffing of the tyres on full lock. Also tracking adjustment and new tyres. All on warranty except the tyres. As usuual all the work was carried out efficiently and well and the staff were all very helpful and firendly. Covid 19 arrangements went well with no hassle. Only problem was a missunderstanding regarding tyres. I believed only the front tyres were to be changed when all 4 were so the extra cost was a surprise. The work was arranged over the phone after the last service so I had seen no paperwork. I will make sure I check all the paperwork more thoroughly in the future before leaving the car!

2. D.

Hi attended here to get a software update on my W212 Mercedes and a gearbox service. The price of the automatic gearbox was reasonable at £311 so pleased with the price. The location and service is great and staff friendly. There is also tea and coffee provided while you wait.

c. d.

picked up my new car on 30/05/2019 sales staff were friendly but were not helpful on explaining the use of functions with the Mercedes me system. I still cannot work many of the functions with this system like the media,telephone call list cannot download to car from my phone. I am happy with the car but feel left to myself to figure out this complicated system.

N. H.

The staff at Derby could not have been more pleasant and helpful. Buying a car was almost painless. I would recommend the Derby dealership to anyone. Everyone with whom we came into contact, from the receptionist to Steve the salesman, to his manager, and the young lady who dealt with other-sales service were all extremely able and attentive. Meeting Steve the salesman was a memorable experience. Many thanks to everyone.

A. M.

We traded two cars for a new Mercedes with which we were very pleased. Parking was tight but everyone was friendly. The social distancing measures worked OK. But working with a salesman on a test drive made adequate distancing impossible.

M.

My car was receiving it's A service, and as I have not owned a Mercedes before, was surprised to receive an email with video commentary explaining the parts checked, outcome and any costs on completion. Fortunately I only needed to pay for the service as the car, lovely as it is, passed needing no works and was ready to collect after an hour and a half, spotlessly cleaned inside and out. Jamie, who organised my service, was courteous and informative, and the lady on reception was so efficient and attentive, providing myself and my husband with drinks whilst we waited in the comfortable waiting area. They are a credit to Mercedes. Faultless!

j. k.

Very pleased with the service I received from Christopher went through everything to do with me about my car was most impressed i have been to other dealerships before but never got that sort of service A1

A. W.

Purchased a smart car on a pcp from Mercedes Derby and was really impressed by the customer service, everything was online so no paper documents to worry about, I was able to get the vehicle delivered which was really convenient and the delivery company were brilliant. Mark the member of the sales team looking after me was really helpful and made the whole process very easy. Would certainly purchase from here again.

o. L.

They used to provide coffee or tea and now no one actually does any customer service all too busy on their phones.

C. G.

disappointed with service. staff are very friendly and helpful. I booked car in for some work and they asked me if I wanted something that was free of charge some sort of App telling me where car was and if doors locked ect ect , they also told me I would get a health check on the car but I didnt receive either when picking car up .

j. k.

The garages Coronavirus procedure was excellent, it made me feel safe to be there. The receptionist was very helpful and polite when she gave me instructions on what to do and where to go within the reception area.The Service technician sent me a video which was very informative, it demonstrated that you guys know what you are doing.

B. S.

Great dealership! Best service I’ve had at a main dealer! Dealt with robin in service, she was very helpful, kept me updated and provided me with all the information I needed on my nearly new c class. Sadly didn’t purchase from a main dealer but will definitely continue to use.

p. w.

Leaving reviews is certainly not the norm for me, but in this case I felt compelled. After doing the rounds looking for a used car for myself and new car for my wife (her last one having been stolen) I have to write and praise Mercedes Derby for there patience, there understanding of what we wanted without being pushy in any way. After a lot of indicisiveness on our part, they came up with the perfect cars for us both, and a deal that we were over the moon with. The senior management team were fab - Mark and Geoff were so lovely. First class from start to finish. Thankyou Mercedes Derby!

A. U.

Excellent experience purchasing my first car from Mercedes of Derby. I dealt with Steve, who was incredibly helpful and went out of his way to ensure I was looked after and the car was in pristine condition. Steve dealt with everything in an outstanding manner, starting from when I first met him through to handing over my new car. Thanks to Steve, I am very content with my purchase!

N.

I’m delighted with my brand new Mercedes GLA which I collected today. This is a very welcoming dealership given by all from stepping through the door, but I must praise Ben who gave me a perfect seamless experience from start to finish, excellent customer service to address my needs and lots of my questions. On my arrival today my car was in the showroom and covered with a satin sheet ..... a lovely first time experience to unvail my new car. Everything was spot on and perfect just as I’d ordered, the invoice was exactly as agreed down to the last penny .... no hidden extras like some garages .... and a very comprehensive handover given. Thank you Mercedes Inchcape and sincere thanks to Ben. 5*****

K. B.

The Wobbly wanderer had to visit the Dealership because of a problem on the car. As usual with Lexus I was greeted by a very pleasant male greeter who immediately served me with a "Lexus" coffee. I was then introduced to the service department where my details were checked. They were aware of the problem and whilst I waited the fault was sorted. I was then asked if I would like the car cleaned and about a half hour later it was returned to me all clean and shiny!. The staff are friendly helpful and above all polite. I would recommend this Dealership to anyone. Well done Lexus.

O. E.

I was apprehensive about taking a service contract at first, but was glad to have done so at the end of the day . It felt as if the service was free. The staff were very helpful and friendly. Adrian quickly sorting out the service and loan car paperwork. I was in and out within 20 minutes including coffee. Well done to all at Derby

B. H.

Great experience got the car we wanted in very good time. Was really looked after by Mark Rose he did everything he could to make sure we was happy. Great customer service.

M. G.

Waited longer than expected and than originally advised. Happy to see key battery display issue resolved. Car cleaning inadequate - rang Simon to feedback. Boot not done after I'd emptied it, and rear car seat not removed for vacuuming even though I explained I'd disconnected it for easy removal. Dash still covered in dust. Disappointed with general lack of effort to clean car properly. Service aftercare plan extension easily arranged. As a point of comparison, I think BMW Tamworth have really raised the standard for servicing and Mercedes Derby might want to check it out!

O.

I have recently purchased a used C Class from this dealership, I got a great deal on the price a fair price for my part x the staff could not be more helpful, the salesman was knowledgeable and professional, and the car was in pristine condition, and immaculate. I have to be honest I'm not a big fan of car dealerships usually and while looking to buy this car I had too bad encounters with other Mercedes dealerships. but hand on heart I have to say these guys could not have been better.

a. g.

Ordered day before lockdown so knew things would be difficult when collecting but with Steve Harris to help us we managed to sign all necessary paperwork, arrange insurance and change personalised plates (which when not very good with computers is a nightmare). Steve managed to sort it all out for us.

O. O.

Excellent people. The people at Inchcape Mercedes are just brilliant they make everything look simple

K. D.

Returning GLC customer - great support from the sales team Andres and Lee. 100% recommend, I will be back. Thanks foe the support Mercedes Derby.

W. R.

Excellent customer service, even with all the challenges at the present time, all ran smoothly to time. Only negative is the valeter, didn't do a great job and handover presentation is very important

A. C.

waiting for a spare part and will have to return, but otherwise fantastic service from reception and service staff as i was a little late returning the loan car

O.

Excellent service. Made to feel. Welcome from the moment I. Stepped into the showroom. Kind considerate and. Not at all pushy. Thorough explanation for The best deal for me. Vasillis was fantastic and friendly. Thank you

I. S.

Bought my car from inchape a couple of weeks ago, I mostly dealt with Sara who was absolutely brilliant from start to finish. Her manner and communication was 1st class throughout, she picked myself and my wife up from the train station, and led us smoothly through our transaction. Her colleagues Mark and Dan were also very professional and polite throughout our experience. Well done guys, on a well run dealership. 10/10.

D. H.

Mainly dealt with Jeremy and James. Extremely, patient and helpful during the process of me buying my first ever new car! The process was very overwhelming but they made sure everything went swimmingly and answered all my questions when I bombarded them with emails! So thank you for all your help!

T. M.

Professional on every level, from all members of staff I spoke with and the technical side (the emailed visual health check). I couldn't fault this team on a single detail (and wouldn't want to)!

G. S.

The company kept us fully informed of the work required and the time scale for completion

T. B.

Ready on time including the fitting of two tyres

K. W.

Very friendly helpful staff, made visit a pleasant experience. Highly recommended.

M. L.

Henry was an excellent sales man, very friendly and made us feel very welcome! Helped us with everything we needed, and ensured everything with the car was perfect before leaving with it. Very happy! Thankyou!

P. B.

Great visit friendly staff quick service and kept me updated. especially pleased with the complimentary valet :)

M. D.

Everything went smoothly and on time, Service was completed quickly and to a high standard. Thanks Derby team so much more than JCT 600 I will use you guys always going forward

R. M.

We were greated instantly and felt at ease. Introduced to the mobility worker Mark Rose who listened to what we wanted and advised throughout. Tried to get us exactky what we wanted and no trouble on doing so.

v. b.

A wonderful place to go shopping & fab staff.

R. W.

Was supposed to meet with Mark but he got held up with another customer so he introduced me to Alexander Grey. We were going to buy a 4 series BMW so Alex showed us a C class coupe as an alternative. The C Class has a much nicer interior so after an overnight test drive we decided to go ahead. Alex had his work cut out as we got some great deals on carwow. Alex not only beat those deals but found me the right spec and colour. A week later I went in to pick up my new car and Alex showed me how everything works and paired my phone etc. It’s a shame Alex has a new job he is a brilliant salesman. He even said I can call his mobile if I have questions after he has left. Thank you so much Alex. I am one very happy new owner.

J. M.

Good sales process and after sales support. Not too pushy and fairly helpful. One star lower because we had some communication issues when arranging a repair, but it is not clear if it was entirely their fault because they blamed Nissan and extended the courtesy car without fuss.

A. G.

If you do read this review, please acknowledge comments: My Mercedes GLC had a problem - when turning wheels there was a clunking noise from the front wheel area. Booked car in for investigation (10:30am - 3/1/18). Upon arrival asked to wait in the waiting area - with around 12 other customers - a long wait ensued, established that each customer had to be seen by a member of staff (driving licences checked and then staff disappeared to presumably photocopy driving licence etc, eventually returning and after documents signed the staff member would have to take customer out to their loan vehicle. So times this by numerous customers and along time passes before I am eventually seen. Upon being seen - I am politely told that this is a known fault and new tyres are required as the original ones fitted appear to be of the wrong compound causing them to grip the road surface too much. (1) If this is a known fault - I could have been advised about this, say over the phone, rather than waste everyone's time. It would be better if when booking vehicle in, that someone with knowledge advised me of the situation and order tyres as required and then notify me when they have arrived etc. At 1:30 pm (17/1/18) - I arrived for the tyres to be replaced - informed that it would take an hour. I was advised that the tyres had been fitted and would I like my vehicle washed etc - which I accepted, but all this took time, i.e. I eventually left at 4 pm!! Throughout everyone is polite and professional, but the whole waiting experience is well and truly too long. On the original visit I feel the whole "set up" needs serious re-think - I think two ladies appear to be the only ones dealing with the "receiving" of customers - the "set-up" is appears for the benefit of Mercedes not the customers. Hope that assists and should you require any further details - I will be happy to oblige. A.Gerrard

A. W.

Excellent service from Henry very helpful from 1st phonecall he is a credit to you dealership would definitely buy from you again

S. B.

Service booking & communications promptly and efficiently managed by Robyn. Useful car health check video supplied by Lewis and all work carried out as expected. All in all a positive customer experience. Thank you

R. S.

Our sales advisor Mike was excellent from start to finish. I telephoned him about a Freelander 2 that I was interested in which was located at another branch. He arranged for it to be delivered to Derby, with absolutely no fuss. He was thorough, good humoured, detailed, honest and professional. Purchasing a used car can be stressful however Mike welcomed us into the branch and we drank more free fizzy drink and ate more Biscoff than we ever thought possible. We love our Freelander 2. Thanks so much for the care, attention to detail and ultimately for the awesome car!!! Thanks also to the reception staff who were lovely and welcoming :-)

R. Y.

I was pleasantly surprised by the professionalism of Leon,the gentleman that was attending to me. Baring in mind I had left Derby Mercedes about a decade ago for badly behaved staff. I thought Leon.was very helpful,professional and was aware of the needs of the customers. I would consider Derby branch again.

M. P.

Very courteous & friendly staff on reception.

P. K.

Easy to checkin kept informed about my car very helpful and friendly people. I have own my Mercedes for 8 years and it was the first time I have used Inchcape Derby and I can assure you are now my first choice. Thank you

K. A.

Excellent service. Top Mark's, A*****

D. H.

Very happy with the service right the way through the process - very professional and efficient. The only down side was that you quoted me £771 for brake pads and discs - I rang my local garage who quoted £280. I realise that a premium must be paid for using a Mercedes-Benz Dealer but the difference does seem a little excessive. I have worked as a Sales Manager for a number of years in a Stratstone dealership so I know all about service department profit targets, but, as I say, surely the quality of work and parts doesn't merit such a difference in price.

D. R.

I dropped my car in for service in the morning and by lunchtime it was ready. I received a video of my tyres and brake pads being reviewed which I had never had before with other dealerships. A very sleek and hassel free operation carried out in a professional manner.

M. R.

I have just brought a used Mercedes E220 from Inchcape Mercedes-Benz of Derby. The customer service that I had received throughout the entire process was exceptional. I had dealt with a polite, friendly and professional sales consultant called “Lee Bramley” who had provided me with outstanding customer service, from the first conversation to the hand over of the vehicle. A truly memorable experience and I will definitely look forward to my next visit to Inchcape Mercedes-Benz of Derby.

T. H.

Incredible salesman. Will sort you out without any hassle as long as you don't mess them around. Showroom is always kept tidy and there's also a mini cafe for hot drinks and biscuits. If you're serious about getting a new car this is where to start.

L. a. M. A.

Excellent service from Tim in sales also James who both had excellent knowledge of the products they were selling. I will be returning when it’s time to change my car in the future. A great company to buy a car from.

C. H.

I’ve used Derby Inchcape Mercedes for two services on my lease car. I’m so impressed by their service, whether it’s 8am or 6pm, they are faultless and bend over backwards to make sure you are helped. My lease car goes back next month and I’d be very surprised if I find this level of service and courtesy from the next dealership which is with another manufacturer.

c.

Staff are nice and welcoming, it's very clean, welcoming. There are large variety of cars to view. There's also a small shop with a selection of brand merchandise. The parking isn't to great however and if you don't know where you're going it can be a bit tricky to get to.

J. O.

Helpful dealership - sales staff don't pounce on you and good range of vehicles to see. Plenty of parking available as well

J. W.

Very limited selection of used cars but salesman was really good. Gave honest and impartial advice. If I was looking for a new car I'd definitely give this place a look.

K. A.

Can I just say what wonderful service we have had from 2 lovely guys Gary and James. So professional yet really and through. Would definitely recommend mercedes a real pleasure doing business with you. Love my new car Will see you in the near future.🤗

j. k.

Ollie Blunt the sale agent could not have been more helpful and do more for us to buy the right car. He is attentive and listens to your concerns I also have high praise for one of the senior people there Mr Mike Wardley. He helped a long way to seal the deal on not one car but two. They are both people I can work with

B. S.

Fantastic service for my wife when purchasing a new car. Vas worked hard to provide a great deal and was pleasent but not pushy during the transaction. This is our third Smart car.

S. R.

Any time I ring to speak to the parts department, Ian is very helpful and knowledgeable. He always goes the extra mile so well done and thank you for your hard work.

G. C.

Not bought a new car for years With everything being done by email Was out of my comfort zone but Henry Barre Was great with his guidance and patience Collected it today it was so easy and straightforward Thank you again Henry (hope you see this post)

L. E.

The service, staff and hospitality at Inchcape Mercedes Derby is truly first class. I have visited a couple of times for some minor repairs and nothing is too much trouble. My experience with Mercedes from the first purchase with their team in Exeter to the use of office space in Derby to hold my meetings whilst waiting for repairs and a complimentary valet is excellent. These little things really make a difference when it comes to making an important purchase decision and hopefully my next one. Thanks Inchcape. KR Leigh

b. s.

Had my E63 stolen and found a replacement at Mercedes Derby. The service I received from Tim and his colleague Jonathan was excellent. If you’re looking for excellent service then go to Mercedes Derby

K. W.

Purchased an immaculate E350 . From the first phone call everything was easy just like buying a car from your best mate really . Steve was able to answer answer any questions i had and sent me any pictures and videos I asked for . I had a delay with the car transporter and they stored the car safely for me no problem whatsoever ... Defiently well worth checking out weather it be new or second hand Thanks to all at mercedes Benz of Derby

E. F.

I've bought an excellent GLC Coupe from them, Lee Bramley was very professional and gave me all the information that i needed. I truly recommend them in buying from them. Thank you

r. h.

We were very pleased with the whole experience of buying our B class Mercedes car from you . We explained to Steve Harris what we were looking for, and with the flick of his computer he found exactly the right car for us .He made buying the car stress free and very pleasurable, All the staff we had contact with were helpful and very pleasant. Thankyou Mercedes of derby

s. M.

I have had problems with my local Mercedes dealer but bringing my car to Mercedes at Derby and they have actually resolved the issues i had with my car. Completely different level of service to what I received before. Helpful and friendly staff.

S. H.

Fantastic experience and excellent bunch of guys. Thumbs up to Barry, James and Mark.... The best Mercedes dealership in my opinion... From someone who has bought many high end cars in life. Keep up the good work guys!!!

M. S.

I love Toyota servicing for my car. They are always polite. They keep me informed. They also collect and deliver my car back to me. All washed and vacuumed. Highly recommend.

K. M.

Very professional staff and friendly too, I was informed of the problem with my car before it was dealt with which I thought to be very helpful, meet and greet service is excellent overall a very nice experience and the surroundings were very eye catching too, well done inchcape Mercedes Benz of Derby

J. s.

Both Steve in sales and Robyn in service were brilliant. My car went in and got serviced at a reasonable price, nice new fully specd up courtesy car all went smoothly, even did an excellent job of cleaning our car!

J. S.

This is the best dealership I have ever dealt with & there've been a few. Fantastic staff & management. Fantastic attitude. Want a Merc then it's worth the trip. They're not my local dealer by any stretch of the imagination but they found me exactly what I wanted when I wanted it & the aftercare is second to none!!!

M. B.

Excellent service from start to finish. Thank you

u.

A lovely place to visit with a large display in Mercedes and smart cars available. But if you want your car or service that's fine but I wouldn't recommend getting your mot here. I have done it for several years and everytime they have caused me hassle.

D. C.

Lovely friendly service love the coffee and biscuits its so nice to be treated with up most respect at all times thanks Lexus Derby 👍😁

A. C.

Fast efficient service, friendly staff, good coffee and the car was washed which always helps. Also, I think the vehicle health check showing any potential issues is invaluable.

I. S.

Reviewing Mercedes again twice in 1 week my last review gave them 1 star as i felt the service i recieved was not what i would expect from Inchcape. Car was booked in again for inspection today and service was excellent this time. I Recieved a call from mercedes in the week about my negative review and they listened to my concerns and views as a regular user of thier garage and that is fundamental to giving a great service. I was impressed by Neville and his attitude towards my complaint and genuinely feel he took on board my views and will feedback to senior management, thanks Neville. Come on Inchcape your a brilliant dealership dont let yourselves down by getting slack. Not everyone who walks into a mercedes dealership can afford to buy a mercedes but One can dream and aspire to work hard and buy a mercedes one day. Not a customer today could become a valuable one later, so dont lose future customers today. #keepthebrandalive

L. H.

Great service from start to finish great availability courtesy car and ready for a time of my choice tip-top service from Derby Mercedes, special mention to Ellie in service who looked after me so well

m. s.

Everything went well from start to finish with the service, and also very friendly staff what more can i say "

H.

Fabulous Dealership, Great Service, great Staff, always there to Assist you in everything. From Receptionists to Service Manager,Used cars Manager to New Car Sales Manager you get Fantastic Service.

M. P.

Took my car in for the MOT, only had to wait approx just over an hour and a quarter. My car came out nice and clean with no hassle and back home, great service.

P. D.

Fantastic service from Imran helped us select a suitable mobility car he is a really friendly guy excellent service. Looking forward to collecting our new car in March.

M. M.

Could not recommend this place enough! Took my car for its annual servicing and had some other repairs sorted too! Everything went smoothly from start to finish, thanks to team who looked after me and my cla!

L. C.

Fantastic service from start to finish, Sean is a top guy who will go that extra mile for anything, I would definitely recommend Mercedes to my friends & family.

C. R.

Friendly, professional and reliable staff throughout the dealership. After a quick chat, our salesperson Levi found the car I was looking for and delivery and collection was promptly organised. Thankyou

m. S.

Ok all stored new battery fitted new smart car running well 🤗

T. C.

Only went in for a MOT , that had the car most of the day. On getting the car back I found the trip mileage had been zeroed , but there was 1.2 miles on the trip. Why was this done?

R. B.

Staff friendly keep me informed of when my car was ready

A. B.

Professional friendly service. All of the staff that I interacted with were spot on.

O. H.

Quick diagnosis of problem and sorted same day

m. p.

Booked my car in through the Mercedes me app for a service ...MOT...and gearbox oil change...I turned up on time and was immediately made welcome and at ease...during their initial pre service examination they found I needed new front bushes of which I received a video showing the defective parts ...although a little expensive I couldn’t fault my experience with Mercedes inchcape in Derby....I will definitely be using them again next year...👍

K. R.

Cars first service, no hassel backed up with video report from technician was pleased with this process and thought it was an effective way of providing a brief summary on cars health/condition

M. R.

Personnel need to hand out their business cards. Coffee and cakes would not go amiss. Otherwise everything was handled in a professional manner

L. R.

I really just want to write some kind words about a salesman (Martin B) at Derby Mercedes he has done me,my dad,my brother a fantastic service and deal on amazing cars, his customer service was excellent and he is easy to talk to and always on the end of the phone nothing too much trouble to him.If you need a new car always go to this man he is 10 out of 10 and a top bloke I just want to say a massive thank you Martin x

C. C.

Ellie on service great, sorted me a courtesy car and was always in touch throughout the day. The car wash wasn’t the best, but as it’s free I’m not going to knock off stars!

J. D.

Just had my a45 back with a brand new gearbox problem seems to be fixed. Neville thanks you have been great and thanks to everybody involved in fixing my car. So you in Jan for my service.

B. C.

Vehicle I came to view had been prepared, part exchange figure was as agreed and purchase experience was better than I expected. Sales consultant Martin Bucklow was brilliant.

a. w.

Great service when I came to both order and collect my new car. Highly recommend for a smooth and painless process! Thank you!

R. B.

A pleasure to deal with from buying a new car through to servicing super customer care. Service dept is first class

C. L.

Great staff. I'm in love with the LC500. If they would like to donate one to me, I'm happy to drive it around advertising Lexus and Inchcape!

M. M.

First Class Service from start to completion on the purchase of my CLS Shooting Brake, my third Mercedes from Derby, many thanks to Steve Harris and the team for meeting my requirements and look forward to an even better deal in 2 years time.

J. A.

Purchased my new Lexus car from here. Excellent experience. I experienced many other distributorships service while choosing a car. Trust me, this was the best. Talk to Raj. Subsequent to experience of having fitting of a towbar fitted not so good. Had it fitted by same distributorships unit in Nottingham - £350 less!

R. L.

Easy online booking. Received call back to confirm. Service completed as expected.

G. J.

The annual services are carried out thoroughly and the MoT carries an insurance against needing a part in the following year. Had a spring break after some months an replacements were fitted F.O.C. Well looked after for more than 10 years.

P. R.

recently purchased an approved used miraculous mercedes slk off these guys and the whole buying experience was brilliant. thanks steve harris for making my buying experience such an easy process. highly recommend.

m. s. e.

Excellent service and very friendly and honest I trust them

S. P.

Bought my B class in for first service which was dealt with effectively and very professionally along with other teething problems , you always give us quality service thank you .

S. B.

Overall experience handled in a professional manner.

M. C.

Great service and excellent vehicles. High standard as you would expect. Henry in used cars was fantastic. Thank you pal for a wonderful car and experience.

K. S.

Very organised, and well communicated beforehand and on the day. Nothing negative to say, all good.

T. B.

Very good service to buy a used Mercedes, but not 5 stars because licence plate lights don't work and had to ask for some paperwork.

B. E.

Due to flood damage I needed a replacement car The nearly new and approved used car salesman Steve Harris was excellent in searching and finding a replacement car, so we’re all the staff I came into contact with on the purchase

B. S.

Very helpful MB dealer. Good choice of vehicles and good customer service. Effective covid measures in place.

B. F.

Good service, friendly staff and all showroom vehicles open for customers to have a good look. You are not jumped on when you walk in, but you know if you need help there is staff near by.

j. m.

Just picked up my new mercedes cla220 chi for inchscope Derby fantastic customer service pleasant helpful sale reps loving the car thanks Lee bramley you have been superb helpful and gone out your way much appreciated ill definitely be going back in 2 years time foe an upgrade thanks again guys

S. E.

The staff were friendly and helpful. The whole experience from drop off to pick up was simple and quick.

A. R.

Sean was brilliant really looked after us through the whole journey,

C. B.

Great Service from Mercedes Derby. Special mention to Steve Harris who provided us with one of the best purchase experience we ever encountered.

V. H.

Lexus - undoubtedly the Masters at excellent customer service. I may only visit once a year but they know me by name. Nothing is too much trouble with Lexus -tea , coffee, pickup and drop off, courtesy car. Why can't other dealers give the same service ???

d. h.

Very pleasant helpful staff

p. h.

Efficient, friendly and professional

R. J.

The experience was excellent from start to finish. The work was carried out as requested and on time. The car was returned to me in excellent condition, cleaned in and out.

R. R.

sale process easy and efficient. A couple of small issues relating to delivery which were not quite as promised.

M. H.

Brought car in for recall.Ellie explained what would be done advising she would message me when vehicle ready.This was done,vehicle collected.Overall excellent service.Thank you...

S. H.

took my car in for its service, was greeted with a smile and made to feel welcome. Thank you Robyn for taking care of my car and to all the team. See you in a year!

d. s.

As we are shielding Derby Smart arranged to collect the vehicle and bring it back which we were most grateful for.

G. T.

Very nice staff except for the receptionist who's just miserable and seems like she's doing you a favour by deigning to talk to you.

M. G.

After a bad experience in nottingham i decided to try derby . Imran is a fantastic guy and will bend over backwards to make sure you get the right customer service..

K. S.

Thank u so much to the lovely Robin for helping me a few days ago with getting my c class booked in! Ur a star! Fab girl and dealership!

P. S.

Purchased a used Mazda CX5, difficult to fault the experience. Professional, courteous, hasslefree and friendly. I can highly recommend salesman Mark MacMillan.

R. W.

Excellent service and nice clean car on collection.

M. M.

Helpful team compared to other Inchcape dealers, service was ready to collect at 1pm 👏

G. N.

Took my car for work on a MB recall. Work completed on time, inspection video link shared and car returned cleaned inside and out.

S. D.

Excellent service, prompt and very polite. Many thanks.

M. G.

Friendly covid-safe environment whilst I waited for my MOT. Thank you

J. B.

very professional sales team covid-19 safe and made you fill welcome on arrival very satisfied customer

C. C.

Very easy to book an appointment friendly staff who very helpful

B. B.

Went behind the counter and saw the chart showing how performance is measured by how much money comes from each service. Not how happy customers are.

G. Y.

Completed the service, wheel lock missing, I need to go back to get it, car no wash. The box under the driver seat still waiting for parts delivery. This has been reported since 1st service. Now my car mileage is over 80000miles, still waiting to solve out.

D. H.

The service team members were great on this follow up for me would recommend them especially at this time great job

m. c.

Clean and pleasant place. Friendly staff and prompt service. Got the car washed after recall service. Brilliant!!

I. S.

The staff try to be helpful, but it would be better if Mercedes' web systems were more integrated with the showrooms

A. S.

Very hard working staff. Clear to see they could do with more staff to handle workload, but they manage and still keep smiling.

J. C.

Service experience was good. Somewhere to work with Wifi whilst waiting. Service completed in a couple of hours, including car clean.

M. M.

Excellent, clear, and fair service. Really friendly receptionists and Ellie was exceptionally helpful and understanding.

R. B.

I have been using this dealership for some time now since buying my Mercedes. I cannot praise it more for everything that that they have done to date.

A. G.

Brilliant Excellent.....service from everyone in the sales and service team while buying my Mercedes E class Thanks guys (we will be back next year)

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