Reviews of Mertrux Limited. (Car Dealer) in Derby (Derbyshire).

Mertrux Limited

220 Reviews

121 Comments

Car dealer

Mercedes-Benz dealer

10 Chequers Rd, West Meadows Industrial Estate, Derby DE21 6EN, United Kingdom

Description

Information of Mertrux Limited, Car dealer in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mertrux Limited

Popular times

Sunday

Monday

Tuesday

Wednesday

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Friday

Reviews of Mertrux Limited

N. K.

The staff at Mertrux Derby were great because they are always Extremely professional, knowledgeable, helpful and have always given a great customer experience

R. D.

My experience was wonderful, Steven helped us with all the information we need. A big thank you, Steve!

B. S.

Mertrux Derby is a friendly Mercedes dealership with a relaxed way of helping you buy a car. No high pressure sales patter, just straightfirward honest advice and information helping the buyer decide what is right for them which is why I am a returning customer. First rate.

N. A.

Absolutely fantastic and personal service every time. Definitely recommend taking your Mercedes to them for service/repairs.

R. L.

Just picked my partners SLK up which has been in for a warranty repair on the room mechanism. I can say without any concerns these guys are brilliant. They go out of their way to support you through excellent service and support. Brilliant 👍

M. G.

I was pleased with Mertrux Derby and would recommend them because they always treat me as a valued customer while providing a truly professional service. Nothing is too much trouble. They provide friendly expert advice when needed and they always return my car in tip-top condition. Always my first choice for service and repair. I would never consider going anywhere else.

O. L.

Phoned Saturday afternoon after a warning light came up on the dash before an urgent drive to London on Monday morning and as usual, Mertrux were fantastic. They arranged to see us first thing on Monday. Remembered who we were and what was wrong with the car as soon as I pulled up. Had it straight up on the ramp and fixed it in half an hour. Always the best service and definitely recommended.

R. A.

I’d very highly recommend Mertrux Derby. I have always been treated with the highest professionalism even in these difficult times by Jon and the team and they have never hesitated to look after my car no matter how big or small the issue has been. Very quick turnaround and you can get appointments at short notice unlike some other garages/service providers, where you’d have to wait for weeks to get an appointment. Great communication and transparency with the work being done, I’d always go back to them for my services and issues. Keep up the great work Mertrux limited Derby.

M. R.

Very friendly service, problem solved quickly

P. N.

Mertrux Derby have been my preferred choice for maintenance for about 15 years. I started to use them because of my dissatisfaction with another Mercedes dealership who were unable to resolve a serious problem I had at the time. Mertrux knew exactly what to do and arranged the work to my full satisfaction. I have continued to use them ever since and found them to be courteous, efficient and helpful at all times.

M. w. 2.

Can't fault Rob from the trucking side, he knows what he's doing, top man. big thanks from C.K. Kraine

P. D.

My car was taken in with support of Mercedes Assistance (great help btw). Having had experience of corporate vehicle sales and servicing - as a customer, this is a cut above. I can not recommend them enough, personal and patient. Work required was done quickly and efficiently and the car thoroughly cleaned in and out. My new place to go for service and assistance, first class!

M. D.

Great service friendly staff and all parts correct. Thanks Mertrux.

C. L.

I went to Mertrux for the first MOT on my car because in the current situation my usual dealer in Northampton was too far away. I am shielding and mentioned this to the lady I spoke to and she arranged a collection and delivery of my car - she was just lovely. The chaps who came had on masks, gloves and covers for the car, they left my keys on the driveway 4m+ away from me, they were AMAZING. From start to finish it was just the best service I have ever received. Mercedes are usually really good with their staff and service, but this was outstanding. Since March, these are the first people to understand that catching Covid would kill me. They have taken more care than my specialists, my doctors or anyone else I have come into contact with since March (other than hospital visits we have stayed home completely) I can't recommend enough. I certainly won't go anywhere else and once this is over and I can finally get my new car, I certainly know where I will spend my money. Thanks so much to everyone who went the extra mile. PS they even washed the car - I think it's in shock!

N. P.

Been Derby site a few times recently, allways got what I needed, Merc main dealer, prices ain't gonna be cheap but proper service so no complaints

H. N.

This place is the only place I'd take my Mercedes. You will not be disappointed with the quality of the work and customer services. Keep up the great work

D. B.

We use Mertrux to look after our Actros. The staff are all courteous, polite and efficient. Not the cheapest but you do get what you pay for! All in all they provide a very good service to us as a business.

m. h.

Booked my car with Mertrux Derby, with the need of the car, they booked me in for next day, which was very good. Kept me up to date and what the issue was. Jon at service was brilliant and my overall experience with these guys was great, compare to other dealership in the area, would definitely use and recommend

M. L.

Mertrux are brilliant, I have been taking my cars there for more than 20 years and they have always taken great care of them.

P. H.

I have an E Class that on the 26th of May developed a airmatic fault, major panic from me as we go away with our caravan on the 30th of May, rung this dealer and managed to speak to Dean the Service manager and explained the situation that I was in regarding my upcoming holiday, Dean was brilliant and offered to look at my vehicle straight away, dropped the car in on the morning of the 27th, car repaired and collected next day, brilliant service , thanks again

P. A.

Very good service friendly staff, can highly recommend them

B. b.

Great service parts ordered and arrived in good time.

G. E.

Fantastic experience, friendly staff and swift professional service. I plan to book my cars into Mertrux in future. Well done Mertrux!!

B. U.

Had exactly what I wanted, at a reasonable price.. 👍👍

S. C.

Really impressed with the service and friendliness of these guys, will definitely be back rather than heading to MB for servicing etc.

B. W.

A miles better service received here then at Nottingham, prices are lower too. Super chilled, friendly and helpful staff, no pretences. Everybody who entered the customer lounge said hello to me excluding two in suits who didn’t even acknowledge me; so very close to giving 5 stars.

S. d. s.

very good service. the best in the East Midlands. forget the big groups like inchcape.

D. M.

Polite staff and excellent service .a bonus is my car had a complimentary valet and to a high standard

J. W.

Called Mertrux at 8am, turned up at 8.20am. They replaced a headlight bulb for me within 10 minutes and I was home before 9am. Now thats what I call excellent service. Thank you Mertrux.

A. O. F.

We've dealt with Lee at Mertrux for some time now as well as the parts department. Friendly staff who try their hardest to help when needed. Kind regards A50 Office Furniture Ltd

B. W.

Mertrux Derby staff were good because they were easy to deal with and professional in the handling of my enquiry and subsequent purchase of the vehicle.

M. B.

Top place very helpful staff and great cars

b. S.

Great dealership and so knowledgeable. will buy more next time

J.

My late father always had his 300SL 1989 serviced and maintained here at Mertrux Derby. A small branch, but he liked them and my limited expereince with them with my SL500 2005 was also good.

P. M. B. B.

Always go here to get my parts off Steve in the parts dept, very knowledgeable & accommodating. Thanks for looking after me Steve!

k. s. p.

Always excellent service. And polite greetings.

M. W.

What a great dealership! Very pleasant waiting room with drinks tv etc. Van went in for a recall and it was done very quickly and efficiently. Top marks Mertrux!

R. B.

If your Mercedes needs a service, whether it new or older .... you should try Mertrux. Coffee's are good, staff could not be more helpful and best of all is the quality of the work. I'd definitely recommend 👍👍👍👍👍. Well done Mertrux 🤗

R. W.

Always happy to help. Will also provide parts for non-commercial Mercedes

G. P.

I recently bought my CLS Shooting brake from Mertrux in Derby and had the pleasure of dealing with Steve Jackson in the sales department. I thoroughly enjoyed my time with Steve, he was professional, knowledgeable and very easy to talk too, openly and honestly. His approach to selling me the car and the personal service he provided is second to none and one of the important factors why I decided to spend my money there. He’s a credit to the business and when I’m ready to replace this car, I’ll be straight back down to see Steve once again. Gavin.

H. M.

Friendly staff & always worth taking car there for MOT & Service.

P. V.

Good service and courteous staff.

J. W.

Called Mertrux at 8am, turned up at 8.20am. They replaced a headlight bulb for me within 10 minutes and I was home before 9am. Now thats what I call excellent service. Thank you Mertrux.

M. R.

We have dealt with Mertrux cars for years, the best Mercedes approved dealer on the market.

M. W.

Excellent experience after purchasing 2 vans, very friendly & informative staff, thanks

R. B.

Only collected another driver

g. g.

Car service. Very professional great service.

P. B.

Helpful parts guys

2. D.

My experience at Mertrux Derby was positive because they were reasonable in their pricing and their staff were professional and friendly in their service provided.

r. t.

Mertrux Derby were really helpful and I'd recommend them because of there professional & welcoming service.

J. R.

A great dealer down to earth looked after us since we bought our first Vito 14 years ago.

M. F.

Best Mercedes dealer in the country.

M. R.

We have dealt with Mertrux cars for years, the best Mercedes approved dealer on the market.

A. M.

They gave me good service

T. T.

Just had my car serviced by Mertrux, they were extremely efficient, helpful and great to deal with

R. B.

If your Mercedes needs a service, whether it new or older .... you should try Mertrux. …

K. H.

Absolutely top class care, John on reception made me feel at ease and was most welcoming as was all the staff,

K. N.

First choice for car services. Much better and cheaper than the ridiculous rates Mercedes Benz dealers charge.

M. W.

Excellent experience after purchasing 2 vans, very friendly & informative staff, thanks

J. H.

A special and personal experience. A great friendly team.

H. M.

Friendly staff & always worth taking car there for MOT & Service.

R. W.

Always happy to help. Will also provide parts for non-commercial Mercedes

M. B.

Staff very friendly and happy to help

m. a. b.

Staff brilliant, they understand your car's needs as much as the customers.

R. C.

Helped out with warranty work and issues from another dealer up north can’t fault them

K. E.

They have done an amazing job with our Mercedes 320 R class.

J. G.

Quality service as to be expected of a Mercedes supplier, great staff very helpful with all inquiries.

a.

Excellent service

R. T.

Best dealer to by from, with very patience and nice staff

G. B.

Very helpful can't to help me just as I got out of the car unlike mercedes pride Park left me in the waiting area for 40 mins

A. K.

Honest people and Mercedes are great vehicles very reliable trucks

D. S.

Very knowledgeable guys. Very impressive

r. s.

Very good service

J. T.

For everything Mercedes they cannot be beaten. Very helpful friendly staff

D. B. (.

Excellent customer service even during covid 19

k. s. p.

Always excellent service. And polite greetings.

K.

Steve at parts is very helpful

P. V.

Good service and courteous staff.

M. P.

Great customer service from Tim, well informed start to finish. Thanks guys!

G. M.

Customer of mine. Always enjoy my visits here.

p. z.

Plesent staff and an excellent service first class

A. T.

Very friendly and polite enjoyed it.

J. B.

Great staff, and a job well done

M. H.

Excellent service and staff

S. L.

Good service!

s. d.

Nice etching's

_.

Good service, nice friendly team

C. R.

Very helpful staff on the commercial service

B. R.

Absolutely brilliant totally proffesional highly reccomended

S. H.

A1. Wouldn't Recommend Another Mercedes Commercial Service Department

S. M.

Brilliant service really helpful people

G. P.

I recently bought my CLS Shooting brake from Mertrux in Derby and had the pleasure of dealing with Steve Jackson in the sales department. …

b. m.

Parts ordered and at a good price for mercs

G. B.

Pleasant service

O. E.

The usuall good service

C. A.

Great place very friendly staff

R. P.

Great service fast and reliable

M. M.

Great shopping experience

R. F.

Great service

M. N.

Excellent service.

P. T.

Great customer service

D. N.

Excellent customer service

G. S.

Great customer service

a. r.

Good communication and helpful

D. D.

Very professional dealership

P. W.

Very good

D. W.

Very very very good

J. T. t.

Great service

R. W.

The best

D. J.

1st Class Service

F. H.

Very helpful

G. W.

Always pleasant

M.

Great

S. P.

Good service

C. D.

Good garage

D. B.

Passing through

C. S.

Took my car in for service and MOT. A very professional job done and most especially they took the time to give the car a very nice clean and wash. Much appreciated

H. S.

(Translated) Nive Vans (Original) Nive Vans

S. S.

u. t.

M. S.

Contact

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