Reviews of Graypaul Maserati Edinburgh. (Car Dealer) in Edinburgh (Edinburgh).

Graypaul Maserati Edinburgh

37 Reviews

36 Comments

Car dealer

Fort Kinnaird EH15 3HR, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Graypaul Maserati Edinburgh, Car dealer in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Graypaul Maserati Edinburgh

Sunday

Closed

Monday

9am–6pm

Tuesday

9am–6pm

Wednesday

9am–6pm

Thursday

9am–6pm

Friday

9am–6pm

Saturday

9am–5pm

Popular times

Sunday

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Monday

9
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Tuesday

9
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Wednesday

9
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Thursday

9
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Reviews of Graypaul Maserati Edinburgh

P. B.

From finding the car in Edinburgh through the Sytner website, I was in contact with Harry Wallace and I found his knowledge and attention to detail reassuring. we agreed a purchase and the finance process was flawless. As it was our 34th wedding anniversary, my wife and I decided to go to Edinburgh to celebrate, again with Harry's local knowledge we found the perfect hotel. We both appreciated the experience and support that was given, along with joining the Maserati family. Thank you once again.

I. J.

Presented with an unforeseen issue with my Maserati (NOT purchased from this dealership I hasten to add), Graypaul were absolutely first class in the support, understanding and options available to me. First of all the service side. Kevin Slattery was swift in accepting the vehicle at nil notice (despite being fully booked), diagnosing the problem and giving me a swift quote for fix. Above and beyond, he gave me the use of a courtesy car, again at no notice, for a week to enable to make a critical family based long journey the day after. Absolutely first class, sympathetic, empathetic customer service. Recognising the problem, given my existing vehicle was out of warranty, Harry Wallace approached me to suggest any options with regards changing the vehicle. Classic sales technique, Im not naive, but Harry explained carefully and caringly the risk I was facing into, and outlined options that could result in a better outcome all round than me simply investing in the repair. Result is a beautiful upgrade for a vehicle that whilst was an expense I didn't foresee (like the repair would have been), but a first class customer experience that leaves me in no doubt that I will not make the future mistake of going elsewhere for any future vehicles. Communication first class, service first class, service and sales attitude and approach first class, a quite excellent customer experience that will be remember so much more favourably than it could have been when faced with a 4 figure repair bill. And finally the finishing touch. A beautiful token gift for my wife upon vehicle collection. A personal touch that sealed the memory for sure. Dont go anywhere else and no disrespect to the others, but make sure you ask for either Kevin or Harry !!

R. M.

5 star Maserati dealership, from my initial dealings with Stuart Cross and the rest of the team including; Sid Niqqash, Stuart Cross and Jamie Hart, I can’t praise them enough, extremely polite, caring and professional. Car hand over was in a class of its own, excellent touch with the Jo Malone gift.

D. G. P.

What a great experience! I have been looked after by Harry Wallace at Graypaul Maserati Edinburgh and I felt valued from the moment I approached him. Within 3 days from my first phone call, I managed drive off with my brand new Maserati Levante GranSport! This car belongs to another dimension, a pleasure to drive, with full specifications, very comfortable and, most importantly, safe! Thank you Harry, you are a star and I am sure we will be working together again!!

R. F.

My daughter and I have had the most wonderful experience in buying our first Maserati lavante. Harry Wallace was outstanding, nothing to much trouble, very patient and understanding to all our questions, concerns, needs. We asked for a car in our budget, and that is exactly what we got. Harry had our car in the showroom covered waiting for us very special experience when covered was removed to reveal our car. We could not have been treated better. We are enjoying our new car it is fabulous and 100% would recommend the garage, Harry and the rest of the staff you most definitely will not be disappointed. The whole experience was magical.

S. M.

I picked up my Quattroporte a couple of days ago (23.08.2019). The entire experience was fantastic from the second we walked into the showroom. From arrival, to the unveiling, to driving away; the attention given to us as customers, the care given to the vehicle to ensure it was at the highest standard at collection, the planning to give a fluid and seamless transition helped to transform the overall experience into an event. I cannot give more praise to the staff. My compliments.

I. G.

Just picked up our Maserati Levante with Stuart Cross. From start to finish of purchasing the vehicle the whole experience has been an amazing service and expertise. On arriving to pick the car up Stuart made us feel very special, relaxed and comfortable. Highly recommend Stuart for new costumers Thank you once again

N. W.

Just wanted to share this Maserati in Edinburgh were very good to us recently in particular Kevin Slater. We purchased a Levante earlier in the year not from here but Maserati in Colchester, Essex where we are from, whilst we were away on a recent trip we had a puncture and having taken out the tyre insurance called them to see if they were able to replace asap, the tyres were not in stock and we had a full day planned as we were on holiday. They did not have any demonstrators for us to borrow so he kindly arranged for us to have his company car for the day whilst tyre was sorted. Above and beyond service from Maserati and we were very grateful for the kind treatment.

A. J.

Cannot thank the staff enough at Maserati Edinburgh in particular Stuart Cross for all the care and attention afforded to me when buying my car. Stuart clearly takes great pride in his work and is extremely knowledgeable about his cars. The attention to even the tiniest detail is something quite remarkable and just makes the experience in buying the car that bit more enjoyable and special. My best wishes to Stuart Cross and all at Maserati Edinburgh

A. B.

Have worked with Harry at Maserati Edinburgh twice now and he always goes above and beyond to answer any questions I have and makes purchasing a car a memorable experience and not an overwhelming task. Highly recommend!

t. k.

Delighted with the service from Graypaul Maserati. Harry couldn’t have been more helpful, from our first test drive, to helping find the right configuration for our new car, to after sales care. And when Harry went on holiday right in the middle of our deliberations, Jamie stepped in seamlessly to keep things moving. Thanks all.

H. S.

First things first, not normal doing a distance purchase during pandemic, no test drive possible, but got a video and superb availability to answer lots of queries and felt a real desire to find the right vehicle for me. And ultimately there is a 14 day return for peace of mind. Not that this was likely the minute I drove my Levante. Thanks to Harry Wallace for all the help, would urge anybody considering it to enquire, great prices at present given circumstances and a superb product.

D. C.

Picked up our brand new Maserati Levante yesterday. Absolutely delighted with it. Exceptional service right through from browsing to collection. A huge thanks to Stuart and Jamie for their outstanding help and assistance. Would thoroughly recommend.

C. A.

I went to the Meserati showrooms yesterday morning an afternoon to take pictures of these cars there an i was over the moon with joy they were fantastic cars indeed ex-special the red meserati that is one beautiful car ever if i passed my driving licence i would like to drive this car very much it's so beautiful inside as well but sadly i don't have the money for this car because it's to expensive to have i just take pictures only at meserati showrooms an the staff are very helpful as well,

G. N.

First time customer of Stytner (Maserati) in Edinburgh. I have bought from quite a number of other dealerships and franchises previously. Sytner surpasses all other companies I have dealt with in terms of knowledge, professionalism and most of all customer service. They never "push" for the sale (whether for a vehicle or service/parts) and everything they do is in the best interests of the customer- it is a true "business partnership" which exists rather than the traditional customer/supplier approach. Outstanding company and a pleasure to deal with- their coffee is pretty darn good too!

O. N.

Great experience with the servicing for my Ghibli. The staff were professional, the work was done as planned and on time, and I was given a brand new Levante as a courtesy car at no extra charge while mine was in the shop.

S. F.

Fantastic experience from the team at Edinburgh Graypaul. I first noted interest on a Ghibli in early 2019 and the team was quick to welcome me to a test drive. After my test drive I was kept informed of various options available, unfortunately due to personal financial commitments I had to postpone in getting a new car. After almost 13 months later I popped in the showroom and the entire team Harry, Jamie, Zack welcomed me once again. I indicated my preferences for a Ghibli and my budget as well as finance options required. Within a week I received a call from Harry who had sourced a couple Ghibli’s off-market for me. I fell in love for the second one and though it did not have heated front-seats, Harry upgraded after-market ones for me as well as an exclusive price that was £2500 lower than Autotrader. ‘Gentleman’s agreement’ he called it! I am very grateful to the team, welcoming me in the showroom turning up unannounced and treating me as part of the Maserati family from day one. I am in love with the Ghibli that the team has personally sourced for me as well as the upgrade options. The car has been working perfectly well though it did require a brake-fluid top up on the first month - the team had given me a Levante as a courtesy car during the Ghibli’s absence. Thank you once again for the fantastic customer service, I look forward to meeting the team again at future showroom events 🔱

S. C.

I'm a first time Ferrari buyer at Graypaul Ferrari Edinburgh, and so far, I can't fault the exemplary levels of service and communication. Harry Wallace whom I've been dealing with was very attentive and kept me updated on the progress of the sale at all times. Glad I took the plunge! I look forward to the opportunity of exploring the range further in the future!

A. M.

Excellent experience from start to finish - I cannot recommend Graypaul Maserati enough.

M. A.

5 star service all the way from GrayPaul sales team. Stuart Cross took me ably through the whole process from the Levante test drive to vehicle handover. I can highly recommend him and the whole sales team

H. M.

This is my fourth purchase from Greypaul Maserati. What has brought me back is the service you receive throughout the period you own the car and not just the buying process. This is the first time I dealt with Jamie and Zach and found both to be very professional. I have always found Douglas Fairgreive to be extremely helpful and always looks after you post sales.

A. B.

The enthusiastic and professional response to my initial enquiry by Stuart and the detailed video he sent me of my car gave me the confidence to purchase this car unseen. The Quattroporte was as described, beautifully presented and a pleasure to drive. Great to meet Stuart and Jamie and I’m sure we’ll do business again. Thanks A

m. s.

First class service from Garypaul Maserati on the collection of my new car. Attention to detail from Harry Wallace was excellent. Highly recommend this dealership

A. K.

We have had the most wonderful experience in buying our first Maserati lavante. Harry Wallace was outstanding, nothing to much trouble, very patient and understanding to all our questions, concerns, needs. We asked for a car in our budget, colour, interior and that is exactly what we got. Harry had our car in the showroom covered waiting for us on our first visit, very special experience when covered was removed to reveal our car, we had a test drive in the car we were buying. We could not have been treated better. Exactly the same when we collected our car a few days later. We are enjoying our new car it is fabulous and 100% would recommend the garage, Harry and the rest of the staff you most definitely will not be disappointed.

E. K.

Outstanding premises and staff. Special mention to Jamie Hart...

R. M.

Very professional and cordial team. I really appreciate the objectiveness and attention to support the customer decision. Thank you, Jamie and Stuart.