Reviews of Johnsons Mazda Gloucester. (Car Dealer) in Gloucester (Gloucestershire).

Johnsons Mazda Gloucester

172 Reviews

92 Comments

Car dealer

Mazda dealer

Unit 1 Shepherd Rd, Cole Ave, Gloucester GL2 5EP, United Kingdom

Description

Information of Johnsons Mazda Gloucester, Car dealer in Gloucester (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Johnsons Mazda Gloucester

Popular times

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Reviews of Johnsons Mazda Gloucester

J. J.

Extremely professional, efficient, helpful, excellent customer service, great cars. I bought my car 8 months ago and also had a service since. Dealing with the team at Mazda Johnsons Gloucester has been a pleasure throughout the process. I appreciate the follow-ups,reminders etc. Thank you for leading by example. It feels like everyone else dropped their standards of customer service since COVID. Keep up the great work.

H. C.

I had the absolute pleasure of speaking with Tom. What an amazing asset he is to Johnsons Mazda. He isn't pushy AT ALL, genuinely wants to help you and goes above and beyond. I've visited many car dealers over the last few weeks and always left wishing they were on the same level as Tom. Absolute hero.

A. J.

Cannot praise Mazda Gloucester enough - second to none service. I had my car serviced by them for years, every time excellent costumer care received. Now looking to buy a new car, their team was amazing, listened to my requirements and have done everything to meet my expectations. Thank you Mazda Gloucester Team!

S. G.

Purchased a Mazda MX5 from Johnsons Mazda in Gloucester and dealt with Tom Honniball who provided exemplary service from start to finish. He kept in regular contact throughout and did everything he promised. Tom is a real asset to the company, friendly, helpful and knowledgeable and I would wholeheartedly recommend him to anyone who would like a smooth and easy buying process. Cheers Tom

S. F.

Johnsons Mazda and more importantly the sales executive Tom Honniball provided exemplary customer service. From my initial enquiry about a used Mazda 2, culminating in my driving down from Edinburgh to pick up the car, Tom was nothing less than very helpful, obliging, and above all professional in my dealings with him.

n. b.

Tom is absolute gentleman and has been extremely helpful in a possible purchase. Johnson's lucky to have a excellent sales executive.

M. B.

Car was booked in for second service. Attention from the staff couldn't have been better. Car was ready to collect ahead of schedule having been well valeted. Really first class.

B. W.

Purchased a Mazda 3 from Omar he was extremely helpful, kind, patient and knowledgeable certainly an asset to the motor trade. If you are thinking of buying a Mazda go and see him. Highly recommend the whole of the Gloucester branch all staff were friendly and helpful too, keep up the good work 😊

P. B.

1st class service, no pressure, good px, beautifully prepared car. Thanks Tom: a credit to your dealership 😊

D. D.

Great service from the parts team 10/10. We needed a part to get an elderly customer of ours back on the road. We rang our local Mazda dealer in Worcestershire 4 times, left messages, no replies. We rang Johnsons Gloucester, the parts guy was really helpful, the part we needed would be 2-3 day order, however he had a part in stock for one of his service bookings, so he let us have it and even delivered it to us next day which meant we could get our old boy back on the road. Excellent attitude & service from the parts team, would certainly recommend them. Thank you Pershore Motor Group

b. h.

Chelsea on the service desk completely restored my faith in the Mazda brand. Her level of customer service is top draw. I found her colleagues to also be helpful, professional and friendly. In this regard nothing has changed over the two years I have been dealing with Johnsons Mazda. If you are considering a Mazda then I would recommend this dealership all day long

N. L.

Posting on behalf of parents who live in France. Always make things easy for them when they cone over. Got their maps updated and a re-call sorted. Quick easy and car cleaned which is always a nice touch. Sally was polite and helpful and a pleasure to deal with.

R. L.

I need to say that I am really appreciated for Mazda to be helping me when my car had a serious fault down the M5. I wasn't even booked and they received me as I walked in. They checked the car, full diagnosis and the car was ready next day. Yes I paid the price for going to the main brand... but the next day another fault and another bill. I was surprised after the full diagnosis and them assuring me that everything was fine, and then having to go back in with a fault in a pump... and I paid the price. MOT with no advisories after that. Maybe it was just an odd coincidence 🤔 overall very good service customer, comunication before doing anything. I like that, you will pay it only if you agree.

h. h.

Friendly staff, good non-pushy sales person but exorbitant price for tyres !

L. G.

I recently purchased a new car from Helen and her team. Excellent product knowledge and a happy, helpful attitude from all staff members. Photos and updates of the car before delivery are a great touch. I wouldn't hesitate to recommend Johnsons.

A. S.

First service on my wife's car today. Convenient, first class service from the ladies on the service desk. Car was spotlessly clean on collection. Thank you.

S. W.

We had occasion to visit Johnson's Mazda Gloucester while in the area as the wipers on our Mazda 3 stopped working (in a rain storm of course.!) They were extremely helpful and got the necessary obscure part delivered overnight so it could be fitted and we were on our way by 1030 the next day. They could not do enough to help us and to top it off did not charge us as part of their Goodwill policy applied to cars just out of warranty. They even cleaned the car inside and out too.!! Fantastic service and completely justifies why I've enjoyed owning Mazdas for thirteen years now.. (This was the first ever problem in all those years..) Special thanks to Sally Cooling at Johnson's and her expert advice on the part needed and especially on the nearest decent coffee shop to visit while we waited.. Highly recommended.!!! Stephen Wilson North Yorkshire

D. G.

Great team at Johnsons Mazda Gloucester who are friendly yet professional. A big thanks to Tom for a smooth sail during the purchase of my Mazda 3. Appreciated for the excellent hard work and support by Chelsey and Sally in the Service Team. Recently discovered the Mazda Gurus youtube channel developed by the team which i will follow with interest.

A. G.

Great service from this Mazda dealership. I recently purchased a car and part exchanged my old car with this dealership and the whole process was very simple and straightforward. Tom and Helen from the dealership were both great. They gave me a good price for my part exchange and worked very hard to make sure the whole process went smoothly. I strongly recommend this Mazda dealership.

D. S.

I am a new driver with my first car and don’t know much about cars so was quite anxious on arrival, the customer service team helped me feel more comfortable by taking the time to educate me on the process of which I booked and all the extras they include such as a full car wash inside and out, they stated that they also do a small video of a health check for the vehicle which works its way underneath my car which will display any potential issues or urgent ones I may not have picked up also what to look out for. By this point I have already been to a fair few garages whom quotes for the same work over double the price as a minimum, after looking around for garages when I spoke with Johnsons Mazda Gloucester garage I stated the work I wanted complete which was for all the locking wheel nuts to be removed due to the key being threaded, in addition the two front tyres to be replaced (I had all the materials therefore the charges are for labour), the lady in customer service kindly assisted me not only had she advised me that there would be not set time for the work but that I would not be charged extra for timing. The whole process was smooth I would recommend this dealership again, in a heartbeat, overall excellent experience.

J. W.

No problems with the car on a routine service so Johnsons were not really tested! However the process was painless and efficient. Service manager particularly helpful and knowledgeable. Will go back as service demands.

f. a. k. 1.

Very good service, excellent sales people!

d. m.

I found my car and ordered it over the phone, called the dealers and was put through to Ross. The experience from start to finish was brilliant, nothing was too much trouble, If you are looking for a Mazda give them a call. The best car buying experience i`ve ever had. Just a note I travelled from Yorkshire to Gloucester to pick up my car well worth the journey.

A. H.

Friendly and knowledgeable staff. I have been using Johnsons Mazda Gloucester for a number of years now and have always been impressed with the level of service offered and the care taken of customers.

E. C.

I am so pleased with my new car which I brought from Johnson’s Mazda last month. All of the staff were very helpful and gave me all the information I needed. Ollie and Helen were able to get all my paperwork sorted really quick and even managed to book my appointments to fit with my working hours. The staff at Johnson’s were very kind and friendly and I found it so easy to talk to them. I would definitely recommend this dealership to anyone wanting to buy a brand new car or a second hand. Thank you so much to all of you at Johnson’s, especially Ollie and Helen.

D. J.

I have owned my CX5 for a year now as today it had its first service. I’ve never had a brand new car before so didn’t know what to expect but I can not recommend Mazda Gloucester enough. Chris the collection and delivery driver was prompt and very professional. Later in the day I received an email from Chelsey the service manager telling me my vehicle health check was attached. Jeremy my technician explained what he was looking at. He was very clear and it was easy to understand. Payment was made for the service carried out with ease and efficiency. Chris then delivered my car back to me all clean and sparkling inside and out. He explained all the paperwork and left with a cheery goodbye. The packet of love hearts attached to my paperwork were a lovely touch. Thank you very much Mazda Gloucester for looking after my car and me today.

J.

The service I received was fantastic. The work was completed on time and I was kept informed throughout the day of what needed doing. I would recommend this new dealership to anyone - they are all great!! I'm sure things will be even better once they move from their portakabins into their new showroom. I'll definitely be using them again next year and for all my future Mazda needs.

T. G.

Following up on my last review, after having the air inlet valve recall done, the istop stopped working, hopefully it will be rectified on the next service. Great customer care, made servicing my car very easy for me with the collection and drop off time fantastic. Have used alot if different main dealers over the years and this one miles above the rest.

N. M.

First experience of this Dealership :Car booked for Safety Recall Notice with minimum delay or fuss. Appointment was a 'wait' on an estimate for 90 minutes. Just enjoyed a cup of coffee and catch up on e-mail when informed car was ready (and a free wash and clean) in under an hour! Highly recommend Service Manager and this dealership.

S. B.

The service we received from Johnsons Mazda was incredible. Kellie was our consultant and she was great, very friendly, knowledgeable, and not pushy at all. We had a great deal on our car and would definitely recommend Johnsons Mazda to anyone looking to buy a new or used car.

T.

Very reliable, fast and friendly service

M. B.

Johnsons Mazda Gloucester were fantastic because the salesman Ross actually did everything he said he would do. So there were a couple of scratches on the rear bumper of the car when I first viewed it. Ross said "I will put it through our paint shop, and have it sorted properly". He did exactly that. Due to a changeover date issue, where I would lose a months road tax, Ross said that in compensation he would fill the car with petrol. He did exactly that. In the past, I have had experiences where salesmen made promises and then wriggled out of them later. This didn't happen with Ross at Johnson's Mazda, and that gives me the confidence to buy from them again.

A. K.

Purchased a 4 month old CX5 from Kelly. She was very efficient, friendly and professional, very happy with car. Other premier car dealerships I dealt with didnt seem interested in selling me a car and never followed up with phone calls etc whereas Mazda did everything they said they would. Thank you Kelly.

R. J.

I would not hesitate to buy my next car at Johnsons Mazda.

J. J.

Absolutely first class service, Mazda 6 recall, airbag replacement. Car 10 years old, treated like a 10 month old car.

T. G.

Friendly staff. Efficient service.

N. B.

Great place to buy a car. Not pushy with the extras unlike others! Even opened up early on a Sunday to accommodate us with a test drive.

t. s.

My CX5 had its first service today and the customer service from Sally was excellent, very polite and professional, real credit to Mazda for finding such a great employee 10 / 10 Thanks again Sally Tim

A. P.

Friendly and helpful staff. Only 4 start because of small car park and when you walk in the showroom, there is no welcome desk and I was unsure where to go to see the right person. Needs a more friendly approach to the entrance. X

C. H.

Excellent service and such friendly helpful staff

M.

Excellent high quality dealership! Very friendly and helpful. Professional and never pushy with sales. Very laudable after sales service too!

j. W.

Excellent service from dropping the car to the service advisor to picking the car up. Kept well informed throughout the day. Exceptional

c. s.

A great place to buy a mazda car the staff are really helpful

d. p.

Friendly staff, treated me well. Got the job done within the time they stated. A refreshing change to other dealerships I've used in the past.

A. W.

Thank you Kelly for your time today, sadly I wont be back for the Mazda 3 we were looking at. I will be back when I need an upgrade and will recommend Johnsons Mazda to anyone looking for a car.

Y. B.

Prompt service and good follow up. Unfortunately I couldn't proceed.

C. W.

Tom was brilliant - Could not do enough for us in the purchase of my new car.

M. M.

Bought a second hand mazda2 here , fab bunch of guys . Effortless from start to finish

D. B.

Very helpful staff who take time to understand you. Will definitely consider when it comes to changing my car later in the year.

T. B.

Visited for some minor warranty work. Covid protocols work really well and with same great service.

M. S.

Had an enjoyable day drive testing madza cx3 and new Mazda 3, was made to feel very welcome, thanks Phil

G. H.

Excellent service. The most helpful staff. Communication excellent throughout the process of having an Mot.

D. R.

Great dealer. Ross is helpful and they try to help the customer even after a pothole related incident.

P. W.

Great cars and friendly, knowledgeable, professional team to help you choose your car.

H. N.

Visited VOLVO dealership in their new premises, very good service, no hard sell, test drive in V40, deal done!

D. T.

Friendly staff. Did everything in the time promised plus a nice valet.

D. R.

Great place to go, staff are friendly and knowledgeable. Will do there utmost to get you out of a fix.

S. B.

Very good staff, all knowledgeable

B. W.

Great cars, great service and great staff.

J. T.

A garage with old fashioned personal service....the all female staff make every client feel important

J. B.

Service and MOT carried out to my complete satisfaction.

P. H.

Exzcellent Service, a pleasure to visit.

R. B.

Very nice place to visit and helpful staff will come back again good service

B. T.

Excellent Service

c. s.

Good staff, pleasant and knowledgable.

G. T.

Friendly helpful staff, would definitely recommend

J. F.

Very welcoming and polite. Efficient service.

B. K.

Attentive staff, knowledgeable and helpful

R. H.

Tom will do you a great deal.

G. W.

Minor problems with Mazda 2 fixed efficiently.

K. C.

Professional approach very efficient 👍

D. M.

Fab! Wouldn't go anywhere else. Lovely friendly staff

R. R.

Makes you feel welcome and prompt

M. C.

Excellent services and kindly staff.

I. G.

Very helpful staff, especially Kelly.

D. B.

Ross was brilliant and very helpful

N.

Great service. Thank you.

M. M.

Polite and friendly and efficient.

S. D.

Superb service as always.

N. S.

Parts department very good.

P. H.

Good service, and good safety.

m. s.

First class customer sevice

D. M.

Good service helpful staff

L. P.

Very good service.

B. N.

Very professional and knowledgeable.

P. D.

Mandatory reception is the helpful.

D. M.

All round excellent

S. C.

Very helpful .

K. D.

Excellent service

S. M.

looked at Volvos

b. z.

G. J.

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