Reviews of Marshall Jaguar Cheltenham & Gloucester. (Car Dealer) in Gloucester (Gloucestershire).

Marshall Jaguar Cheltenham & Gloucester

101 Reviews

61 Comments

Car dealer

Jaguar dealer

Ashville Business Park, Cheltenham Rd E, Gloucester GL2 9QJ, United Kingdom

Go to the comments

Description Map Open Hours Reviews Contact Photos

Description

Information of Marshall Jaguar Cheltenham & Gloucester, Car dealer in Gloucester (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Marshall Jaguar Cheltenham & Gloucester

Sunday

10:30am–4:30pm

Monday

8:30am–7pm

Tuesday

8:30am–7pm

Wednesday

8:30am–7pm

Thursday

8:30am–7pm

Friday

8:30am–7pm

Saturday

8:30am–5pm

Popular times

Sunday

8
9
10
11
12
13
14
15
16
17
18

Monday

8
9
10
11
12
13
14
15
16
17
18

Tuesday

8
9
10
11
12
13
14
15
16
17
18

Wednesday

8
9
10
11
12
13
14
15
16
17
18

Thursday

8
9
10
11
12
13
14
15
16
17
18

Friday

8
9
10
11
12
13
14
15
16

Reviews of Marshall Jaguar Cheltenham & Gloucester

D. N.

Amazing customer service, perfect place to buy a great car. Excellent part exchange offering, and the completion process was clear and quick. Brilliant job from Cashia guiding us through the process. Hugely impressed, will definitely be back!

K. W.

I ordered my F Pace in August 2021 and took collection last week. I am over the moon with my purchase. Matthew MILLS and Phil GRATY are both worth their weight in gold!! Fantastic customer service, communications, knowledge of the vehicle, products and finance packages. This is my second purchase with Marshall JLR. Highly recommended, go and see them!!

M. L.

Just bought a Jaguar I-Pace from Marshalls. The treatment I got was fantastic. Ms Cashia Archer took care of everything for me and the whole transaction was seamless. I would definitely use their services again.

D. B.

First class service and first class staff cannot praise this garage high enough

C. D.

I've popped in a few times for parts. They are extremely fast at getting bits in, normally next day. Yesterday, I popped in for some service work/issues. I dealt with Jason and he was phenomenal. I had some issues with parking sensors and emissions. Instead just replacing the whole parking sensor (which I am sure most dealers would), he was able to source a small part that made the repair substantially cheaper. I will be going back there for my annual service and I suggest you do to. Update: I have been back in a few times with minor issues for a different Jaguar, and while a few people have moved on from the dealership, the service is still unbelievably excellent. Richard and Sam have been incredibly good with me and always been available to answer questions. Can't wait until they open their new premises.

A. P.

The service here is very hit and miss. I had booked an appointment for a test drive two weeks in advance via the receptionists. I was told when I left my details that this would be no problem as the diary was clear for that weekend and I would be contacted when a member of the sales team were free. This did not happen. I received a call on the Friday of the weekend in question. When I was eventually contacted and explained to the salesman why he was calling me (!) I told it was short notice to arrange a test drive for the weekend in question. I told him the facts and that I was unhappy with the bad service I had received, he conferred with a sales manager. Eventually a test drive was arranged for the Sunday. Despite all the previous hassle when I arrived for my appointment (a time arranged on the Friday for Sunday morning), the salesman was not available for my test drive and an alternative one was found last minute after I arrived. This salesman was lovely and helpful and did manage to take me out on the test drive, arrange for me to test drive another vehicle on a weekday the following week and remain in regular contact. Considering the price of the vehicles that this company are selling, they need to work considerably on their customer service. Both myself and other family members have had bad experiences when attempting to, or actually buying vehicles here.

M. H.

Cannot fault the service team here, especially Jackie! I took my car in during COVID-19 lockdown with what I thought was one minor issue and it turned out to be a few major issues. They identified them all and got it fixed and constantly kept me updated as well as advising me on my warranty options. They saved me over £4 grand in repairs and I still cannot thank them enough. Not only will I be taking my car there from now on I will buy another car from them again with their dedication and service.

m. h.

I took my XJ6 in for the air suspension to be checked.The woman on reception, [ Jackie i think ? ] suggested as I had recently purchased the car it could be in my best interest,to give the car a health check though their workshop. This revealed several items that needed attention. Because I had not booked in for this service, I needed to leave my car with them for the day. I was then given a cup of coffee, while I waited for a lift home. A quarter of an hour latter, a very smart gentleman took me to a new jaguar, and drove me home.[10 miles ] This service goes far beyond what anyone could expect, This is service at its very best. Many thanks to reception and workshop staff. Mike

C. B.

Fantastic service yesterday. I had a number of error messages came up on my XF whilst driving up to a funeral. My brother phoned for me to see if Heritage Jaguar could have a quick look at my car. I was only at the garage for 20 minutes, Richard the Service Manager sorted my car out within minutes and explained the error messages to me. The lovely receptionist knew who I was as soon as I walked into the dealership and made me tea. Absolutely 5 star service and exactly what I needed. Many thanks.

A. N.

Thank you Alex. Picking up my F-Pace today was exciting and I'm so delighted to get it on the road. Your quality of service, personalisation, understanding and professionalism throughout the purchasing process and all the way through to vehicle collection has been exceptional. I highly recommend the Heritage Jaguar team and look forward to returning to your for servicing and ongoing support where needed.

J. B.

From start to finish a great experience. Very professional dealership. The personalised video of the car we liked. Greeted by very helpful reception staff. All questions answered. Not pushy. Even down to the smart showroom and smartly dressed staff. All round positive experience.

N. F.

I recently took my XF in to Heritage Jaguar for a service and MOT. I generally only visit the dealership once a year, for this type of work and this year it was all change since last year under Stratstone. The service went off without a hitch, but I had booked online and there was a slight glitch, which meant that when I went to pick the car up the MOT had not been done The staff were very apologetic and I believe the fault lay with the JLR online booking system rather than the dealership. It was agreed that the car would be left overnight and the MOT conducted the following day. The following afternoon when I picked the car up the dealership had a very pleasant surprise for me. The previous day the health check of the car had picked up that 3 of the tyres, whilst still legal, would need replacing soon. On arrival at the dealership I discovered that they had negotiated replacement of the 3 tyres free of charge !! To say that I was pleased would be an understatement since the tyres cost about £160 each. A very big thank you to Jackie, Richard and Jason in the Aftersales & service team. Also to Ted who drove me to and from the dealership. All in all very good service from an excellent team.

g. l.

Excellent service, went the extra mile. I am now very happy knowing that quality workmanship has been carried out and I, and other road users are safe, when I'm out and about. Jackie was an absolute angel to deal with. 🏅🏅🏅🏅🏅. I will deal with no one else in future. Definitely my go to garage. Thank you all at Jaguar.

K. P.

Had an Mot on my jaguar today didnt want to take it in and wait so used the collection service. Car was collected at 8.30 I recieved an update by email and text car was delivered back by mid day superb service and excellent staff contact by phone and text 5 stars

J. E.

Really good service from Charlotte Smith today thank you

C. S.

Brilliant experience with Heritage Land Rover today. Carrie and Harry are a credit to the company, even staying late to make sure I had everything I needed. More than happy with my purchase from them both

V. C.

We stumbled across Jaguar in Cheltenham today and asked for help. We were miles from home and had been waiting for 9 hours for roadside assistance which never came. We cannot describe sufficiently how wonderful the staff were. Not only did they prioritise our vehicle (Ben the mechanic is a credit to Jaguar) but they gave us coffee, kept us comfortable, allowed us to use their facilities and showed us the humanity that we needed after 24 hours without sleep and being let down by a popular national breakdown service. Thank you Jaguar Cheltenham. We think you're fab.

S. Y.

In both Sales purchasing my car I could not fault. And the excellent service I received by Jackie in the service dept I have found a Jaag dealership i can trust and use over 30 miles away but worth it as I don't have to use Listers Jaguar in Droitwich (only 3 miles away) as I would never use/set foot that pointless dealership. Thank you all again at Heritage Cheltenham great team and excellent service....

When you buy a Jaguar car, as part of the experience you would expect to get a level of service to match. That's exactly what i have recently experienced with Heritage. They not only excelled in their level of service, but on more than one occasion went that extra step to uphold the finest traditions of what Jaguar stands for. Thank you to everyone for everything you did for me.

B. C.

Very happy with this dealership, Jackie is very helpful and polite. They always seem to do the right thing and I feel the are a company I can trust. It is a phalicy that dealers are always expensive, I find them fair and reasonable.

R. H.

Hopefully Marshall will finally give JLR the dealership it deserves in this area after Stratstone and Heritage have wasted time. Knocking down the old LR building at Staverton over 2 years ago when there wasn't a replacement, was really a massive fail.

D. N.

Can't fault Alex Norton, been great throughout. Since Alex first called after my web enquiry he has been nothing but helpful and knowledgeable with no 'hard sell' just unwavering confidence in the products he sells. Alex has taken time to answer all of my questions and clearly understands Jaguar cars. An all round excellent experience!

G. C.

Jason was an absolute star in getting us set up with a new car quickly and efficiently after we broke down very very far aware from our home in Yorkshire!! Made the whole experience very easy and dealt with everything amazingly! Thank you 😊😊😊

M. H.

Called into the showroom at the beginning of the week to enquire about the I-pace. Mark Mayled was very helpful and told me about the Art Of Performance Tour which was being held at Tewkesbury Park. I said I would be interested and he booked me into attend this morning. I can honestly say that this was a fantastic experience and I enjoyed driving the car very much. If I have enough money in the future, this is the car I would like to have. Once again Mark, thank you very much for your assistance.

J. B. H.

Went to another car dealer the same day looking for a new vehical. Dropped in on Jaguar Cheltenham on the way past just to look. It could not have been a more different experience from the first dealership. Phil and the team at Jaguar were unbelievably friendly and very helpful. Nothing was too much trouble. They made me realise that my dream car was by no means out of reach. They sorted everything out and it genuinely felt they did everything in my best interests. I am now the very proud owner of a gorgeous Jaguar xe. Something I never thought possible. Thanks Jaguar Cheltenham. See you for the next one!

P. M.

Have used this car dealership several times and I have found them very helpful, jazz who deals with customer service has always been very professional, she always sorts out any problems I've had. Would recommend to friends and family

T. G.

Professional and polite staff. My car was ready on time and had been given a clean aswell. Very happy with service after having a bad experience elsewhere.

J. C.

Parking bad made worse by a salesman talking to a couple in the car and not wanting to move for us to get past. Place needs updating and a clean. Other staff friendly and test drive good

A. B.

More helpful than any other dealer ive visited. First class service and friendly staff. Exceptional receptionist very kind and thoughtful

A. B.

Thank you to Jackie and the team at Heritage Jaguar. Service and Mot on my XF today. Very pleasant to deal with a prestige company.

K. C.

Received lovely and professional customer service from the young chap in service (Luke ?) a few weeks ago, very knowledgeable and helpful, would highly recommend to family and friends, he's a credit to the company, thankyou for a great experience

W. C.

Excellent JLR Dealership. Very good with the All-Electric I-Pace as well. Staff are very polite and the whole experience of being in the showroom is relaxing.

J. L.

Great service, and very helpful staff. Couldn’t do enough to help. So well done all!

M. G.

I was well looked after by Luke in the service department. Very knowledgable and solved my issues quickly and fuss free. Thank you Luke.

J. C.

Very good purchasing experience with Dale, great communication before the sale, on the day and help with an issue after buying.

S. H.

Superb service friendly staff and a big thank you to Alex the sales guy for a nice road test of the vehicle we purchased.

R. O.

Jason Ahl is such a super chap to deal with, highly recommend them and him personally as I’m such a particular chap and he is so attentive and just an all round top chap. Thanks guys!