Reviews of Hatfields Jaguar Hull. (Car Dealer) in Hull (East Riding of Yorkshire).

Hatfields Jaguar Hull

120 Reviews

63 Comments

Car dealer

Jaguar dealer

Saxon Way Priory Park West, Hull HU13 9PB, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Hatfields Jaguar Hull, Car dealer in Hull (East Riding of Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Hatfields Jaguar Hull

Sunday

10AM–4PM

Monday

8AM–6PM

Tuesday

8AM–6PM

Wednesday

8AM–6PM

Thursday

8AM–6PM

Friday

8AM–6PM

Saturday

9AM–5PM

Popular times

Reviews of Hatfields Jaguar Hull

G. K.

This is our first experience with Jaguar and considering the service we received will probably not be our last. We purchased a new i pace with the help of Adrian Boyd who was absolutely fantastic. I've bought many cars over the years and this guy made it the most pleasurable experience I have had to date. Apart from being very professional and extremely knowledgeable about the vehicles we also had a good laugh along the way. I have to say the car really is excellent so it has to be 5 stars all the way. If you're reading this thinking about visiting Hatfields Jaguar then I'd thoroughly recommend you do. Ask for Adrian, you definitely won't be disappointed.

K. S.

Purchased a jaguar f pace last week and couldn’t of had a better experience with Adrian Boyd, from start to finish he was very professional and informative letting us know about all our options with no pressure, and a few laughs along the way which really put us both at ease. Everything was smooth with the purchase and great customer service from Adrian once we picked up the car. Would definitely buy from jaguar again .

Went there today and was met by the friendliest staff. Great service and will be using them again. Very happy.

L. K.

I'd recommend Hatfields Jaguar Hull to anyone because the service has been second to none and we have had the best salesman we have ever had the pleasure to deal with in all our years of motoring in Adrian Boyd .

O. Z.

Very friendly dealership. Professional service, nice stuff, great cars. Never let me down.

S. W.

Bought new F-Pace, and from initial enquiry to collection day the surprise for my girlfriend was handled brilliantly, including playing along on collection day superbly. Nick Sellers was very patient and helpful, especially given I could only text due to the secrecy aspect. Hopefully the start of a long relationship with Hatfields 👍

M. D.

Only visited once to collect a car but the girls on the front desk (I can't remember their names) where welcoming an kind

p. p.

I only went in to get a battery for my key fob, but I was treated like a VIP ! Fantastic service and very friendly staff who gave me coffee. You will be seeing more of me.

R. M.

Best car dealer we ever dealt with. After sale support is second to none. We had issues with the car we bought from them and they were always there at anytime of the hour to help and sort out the problem. I highly recommend them for their customer service, caring and friendly approach. They can not do enough to make sure their customer is satisfied.

K. T.

Staff very helpfull ordered the accessory i needed arrived within 48 hours

N. S.

Switched on and friendly team. good vehicle and value

D. S.

Took my car in on Saturday morning, a courtesy car was available which I had not requested but was very welcome, as the technician wasn't sure he could complete the work on time they called me and it was arranged to have the work done the following Wednesday. At all times the staff were extremely friendly and helpful. Excellent service and I didn't even purchase the vehicle from them. Very happy.

C. R.

I have just bought an F Pace from Hatfields. The whole experience was excellent from start to finish. Nick Sellers was excellent and a real pleasure to work with. I love the car and found the whole experience a real joy. Thank you Hatfields Jaguar.

S. c.

We bought an IPace from them and had trouble recharging it when driving the car from Hull to London. The team was extremely helpful. They went the extra mile as they say just to make sure we were safe. They arranged private hire to get us home that night. They could not be more helpful than even arranging for another new car to be delivered to us the following morning until our car gets sorted. We can not be more happy to have met such helpful and caring people. It is family run business and they make it very personal mission to help their customers till the end.

A. T.

I purchased a non Jaguar car this week from this dealer and was so impressed with the service that I received that I decided to post a review - something I rarely do. From the initial enquiry with Nick in sales to Terry who actually handled the sale I was extremely happy with the service I received. Although the price of my car was less than a tenth of the cost of the dealers average car sale, at no point was I left to feel that I received any different treatment to their normal customer. My wife and I were met by Terry at the railway station, picked up in a very smart Jaguar, to the test drive and getting all of my questions answered, Terry explained the whole procedure with great knowledge and nothing was too much trouble. I am extremely happy with the car which was exactly as described and it was a very uneventful 300 mile drive home. I would have no hesitation in recommending this dealership and they have earned their five stars.

M. G.

The 3* rating is a reflection of the 1* experience I had with the sales manager and 5* with the salesman. I was offered an extended test drive and was told the car was available, so made the half hour journey to pick up the car. The sales manager then told me I couldn’t borrow the car due to my age (I’m in my late thirties) and it was normal for the insurance company. Then after I left I was called to say there was a “glitch” in the system (when clearly it was an error on the part of the sales manager) so I could borrow the car. I was half an hour away again and busy, so was told by the salesman he could bring the car to me, and then received a call from the sales manager who said they couldn’t and I would have to travel back to them. No apology, just false excuses. In the end I travelled back, and when I returned the car the sales manager saw me waiting and made no attempt to come and apologise. I had a lot of time wasted and the tone from the sales manager was unacceptable.

P. A. B.

It took me 6 months to decide to buy an F Pace in 2016. A lot of money but you pay for your pleasures and the F Pace is certainly that. David Owen was there every time I went in. I had a drive in a Sprortbrake first in Jan 2015 and finally came back when the Pace came out. From May 2016 to September I was in and out till September and finally decided on purchasing a F Pace Italian Racing Red R Sport. Paid the deposit and wanted it for early 2917 for the new number 17. But late November David rang and said my car had come. It was a cancellation and I met the criteria next on the list, so I had it on the road for 1st December. David Owen was so professional throughout, thoughtful and thorough, he made the purchase so easy. I have now done over 20000 miles and my best MPG is 74! Yes, you read this correctly, 74. That’s what it says on the computer. Today’s Service was another good experience, 5*. Two coffees and a paper to read were given and offered to me. Both the Service manager and David kept interacting with me over the morning. Then the car was all done, all Valeted and cleaned and polished including my tyres. What more can a garage do for their customer service. I can recommend Hatfield’s and if you want that extra mile ask for and wait for David, or make an appointment with him. He won’t rush you and for a car salesman is very honest! Always has a smile and makes you feel special. Something other garages don’t have. Renault for example! A bad experience. Good luck and enjoy your new Jaguar if you decide. If you are a member of the JEC read the January issue for a further story. Sportbrake first

C. P.

One of the best dealerships you could ever find really dedicated to providing the best in the products they sell but also the best and efficient service possible

m. j.

Purchased an approved used XF sport 2 years ago. Had a fault with the stop start system from day one. I told them about it within 7 days and returned it for repair. told it was fixed only to find it was not. Told them again at the next service/ MOT again supposed to be fixed but not. Took it in at the end of its 2 year warranty for MOT mentioned it again and told them i suspected it had needed a new battery from day 1 for the stop start. They charged me for the diagnostics telling me it needed a new battery which i had told them it needed before booking it in (under warranty) i have 40 years in the motor trade they are next to useless. Go anywhere but to these people the suits hide behind the very nice reception staff. Also as you can see below they can't even respond to this review personally whats with the used cars test driven on trade plates? ISSUE NOW RESOLVED BUT STILL CHARGED FOR DIAGNOSTICS WHEN FAULTY FROM DAY ONE SO UPGRADED TO 3 STARS FOR EFFORT

L. T.

Lovely place to be welcomed and buy a car. David is the excellent sales man who sold us our jaguar xf today and made the process ever so enjoyable so thank you David. We are going to be so pleased come September when our car arrives

M. B.

As a Jaguar owner visiting Hull on business earlier this week, I had occasion to use Hatfields service department for an urgent repair. The quality of service I received was outstanding, and I would have no hesitation in using Hatfields again, and would certainly recommend them. The service I received was awesome. The fault was speedily diagnosed and repaired, and the Reception team were friendly and helpful. Well done Hatfields!

R. J.

I had my company car serviced here this week. I found the customer service to be very friendly and professional and cannot fault it in any way. I would recommend and will be using again in the future.

t. h.

My first experience dealing with Jaguar Hull and can honestly say the whole experience from start to finish was exceptional. The communication, friendliness of the girls on reception, the service from Lee Wiseman were top class. Hatfields Hull is now my go to dealership.

D. H.

Amazing how people's perception of service differs! I have found the Hatfields team to be both helpful and pleasant. I am now on my 4th Jaguar from them over the course of 10 years and have seen a huge improvement in terms of the quality of sales staff and the service they provide. NB I am not an employee of Hatfields nor the spouse or partner of an employee.

1. 5.

I have just purchased an F-Pace R Sport through Hatfields Hull. I was delighted with the attention to detail and service given by Nick Sellers ( sales executive ) who was both professional and courteous throughout. Thanks Nick pleasurable experience.

D. F.

Bought my Jaguar XF really happy with the service during the sale and needed some help with a small issue. Nick and the team got me in the same day and sorted out that afternoon. really pleased with my decision to move to Jaguar.

i. s.

Very friendly did a great job but a Tad expensive I thought. Although they did clean all my car after the job thank you.

b. p.

Great guys mark and lee go thextra mile. I've had four cars in last 18 month off them, girls at reception,very polite and always helpful not forgetting mario the valitor does a mint job I'd highly recommend, them and beleave me I'm fussy.😀 Ps free coffe, tea biscutes and coke.

C. B.

Excellent service and when purchasing my new car. David Owen was very helpful,friendly and knowledgeable. Will certainly buy from again.

P. S.

Wow what a buying experience!!! Phil and all the team at Hatfield's Jaguar Hull were so welcoming and helpful and made the whole buying experience one not to be forgotten!!! A big thumbs up from me!!!

S. i. g.

Thoroughly enjoyed my visit to this dealership, very very polite, nothing is to much trouble ....... I'm a first time customer, it felt like my custom was highly valued ... first class + all round

b. c.

Great dealership, very friendly and welcoming! Special mentions to Lee Wiseman. Nice guy down to earth a pleasure to deal with.

N. M.

I visited Hatfields Jaguar to have my car serviced and to have an M.O.T test. The staff as always were extremely pleasant, polite, professional and helpful.

I. S.

Dropped off my car and collected my loan vehicle, all done and serviced promptly.Car beautifully clean and in top condition - what more do you want ??? 😁

P. “. H.

Just having some body work done on my car and the customer service here is amazing. Hot chocolate, mince pies and the super friendliness of a northerner.

R. M.

Experienced staff very helpful, had a very good experience with Dennis and Mark, very thorough

C. B.

Great staff very helpful.

B. G.

Impressive for a Hull dealership (usually they can't be bothered!).

O. H.

Brilliant customer service from start to finish. The staff were brilliant. Highly recommended.

D. B.

Andy was very friendly and helpful ,well pleased with my purchase smooth and enjoyable transaction from start to finish would recommend anybody to visit

R. S.

A very welcoming and helpful dealership with helpful staff.

S. F.

Great cars . Reasonable prices. Helpful staff Recommend a visit

D. W.

Open and honest car dealers don't find that very often David and Jonathan have been awesome

j. g.

Thank you to Mathew the service manager and Darren service technician for there excellent repair on a very difficult electrical problem Thank you Hatfields