Reviews of Mercedes-Benz of Leeds. (Car Dealer) in Leeds (West Yorkshire).

Mercedes-Benz of Leeds

779 Reviews

284 Comments

Car dealer

Mercedes-Benz dealer

155 Gelderd Rd, Holbeck, Leeds LS12 6BZ, United Kingdom

Description

Information of Mercedes-Benz of Leeds, Car dealer in Leeds (West Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mercedes-Benz of Leeds

Popular times

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Saturday

Reviews of Mercedes-Benz of Leeds

M. P.

Liam was faultless, I got the car I wanted for the price I wanted to pay. If you're still there in 4 years, I'll be having another! Highly recommend— after the first visit I was over the moon obviously, until I received my finance documents stating the vehicle was £20 a month, more than the price agreed with Liam so you can imagine my shock. After talking to the manager (Will) unfortunately had to renegotiate the deal because I wanted the car. All was okay until I arrived today to collect my vehicle. It was in the showroom and was filthy (pictures attached). The car had to go for a re-clean and left us sitting in the showroom for 45 minutes. Cannot fault Will or Zara for their efforts to resolve the issues promptly, however being a Renault sales executive collecting a £20000 vehicle this is disappointing. Definitely not what you would expect from a brand like Mercedes. If you do attend this branch I would highly recommend speaking to Zara or Will.

A. I.

I received exceptional customers service from Zara Pazir at Mercedes when buying my A-class. Zara ensured that my car needs were met when deciding on a car and was professional and courteous throughout this experience. Thank you Zara for making this process as smooth as possible. She is a real credit to her team.

A. J.

Amazing customer service from Jack Oakley. From the moment we spoke with him he was very efficient, friendly and professional. He made the experience of enquiring about a car very easy. Jack went above and beyond to find the car we was looking for. He showed us the car that we was looking to purchase and answered all our questions. Jack kept us updated throughout the week until we collected our car. After my experience with Jack I would definitely recommend purchasing a car from Mercedes Leeds and I will definitely be back again in the future!!

C. A.

I booked my car in today for its first service since I purchased it last year and I can honestly say I received absolutely excellent customer service from Donna Copland, she’s a real asset to Mercedes - Leeds branch. I found her to be very approachable, knowledgable and efficient at her job, if I could rate the service I received as 7 stars I would. Thank you very much for your help :)

w. W.

We were really pleased with the customer service in Mercedes Benz Leeds. Eduard went out of his way to help us with choosing a vehicle to suit our needs. He was very accommodating and helpful. The test drive experience was very pleasant. This branch is a credit to the brand.

P. C.

A big thank you to Eddy of Mercedes Leeds and the team at the dealership. Great service from start to finish. Nothing too much trouble, very helpful at every stage, great job all road. I certainly recommend this outstanding dealership, and Eddy with his colleagues.

A. G.

Stuart and his team at the Leeds site- customer service at its finest! From excellent communication throughout the time my car was in, arranging a driver for me due to no courtesy car to and from work, he really went above and beyond. He is very likeable and very polite at all times. He made me feel like a valued customer. He is a huge asset to Mercedes’ Benz!

C. F.

Collected my A Class from Mercedes Leeds today and was looked after from the beginning all the way through to the handover by Eduard who provided a first class service throughout. Professional, friendly and very knowledgeable with all my questions answered. Very easy to deal with leading to a smooth handover of the vehicle which was prepared to a high standard. Many thanks Eduard, it was a pleasure.

M. h.

We are a Bristol based company and urgently needed a replacement car and having no luck or options given by the Bristol dealer we followed up an advert on Autotrader and we were quickly contacted by Kirsten who proactively worked with us to find the right car and the same day we had a formal qoute so we were able to place an order. Throughout the process Kirsten kept us informed and helped us get the quick delivery we needed. Excellent service thank you.

R. R.

I visited Mercedes-Benz of Leeds last week and received a lovely warm welcome from Donna on every occasion. I got a really efficient and great service from Eddy who helped me purchase a vehicle, and both he and Donna were really helpful and quick in rectifying an issue I had with the car. Would definitely recommend, thank you!

I. F.

Sadly it seems rare to speak with service departments who seem to actually care about the customer - too often it feels like you are doing the dealer a favour by gracing them with your business. So, I was delighted with the interest, care and attention I received from Donna at Mercedes Leeds. Thank you!

A. C.

I've just bought an A Class Mercedes and had great customer service from Kirsten Brady, whose product knowledge is excellent. I really appreciated the time she took to update me on everything and answer my inane questions. It was really good experience and the Car is fantastic too

s. b.

I don’t normally write a review, but the customer experience I have received has been brilliant. I have dealt with Donna over the last couple of years, organising my service and support package! She is polite, and always returns my call. Nothing is too much trouble : thank you Donna

F. L. B.

Outstanding service from Eduard very professional, knowledgeable and patient. He is an absolute asset to the company. I went in with my partner looking for our first Mercedes Benz. We are usually very picky so it takes quite a long time for us to agree to anything. Eduard made us feel comfortable, at ease and he also managed to find a car after hours of us saying no that’s not the one. He made sure our whole experience was hassle free and very straight forward. He also kept us updated everyday throughout the whole process. Nothing was too much trouble for him. I would highly recommend you personally asking for Eduard for your next Mercedes purchase. He goes above and beyond to ensure that the customer is always satisfied. Thank you Eduard for giving us great service and a brilliant experience.🙌🏾

A. B.

I collected my new CLA250e last week and Kirsten provided fantastic customer service from start to finish. Great communication all the way through and ensured that I drove away a happy customer. Highly recommended, thanks Kirsten!

W. P.

First experience of having a Mercedes car therefore dealing with Donna to book my first service appointment was a very professional experience. Having discussed my option to set up a service plan I chose this due to the clarity provided by Donna and the benefits longer term. Looking forward to dealing with Mercedes Leeds.

S. C.

I recently purchased a Mercedes GLC from Mercedes Benz Leeds. Kirsten Brady was the Retail Sales Specialist who handled the sales process and her overall service from start to finish was absolutely outstanding. She couldn't do enough to make sure that the deal was right, sales process seamless and even included a last minute door step delivery when I tested positive for COVID on the morning that I was scheduled to take delivery. She has always done what she said she was going to do and I would have no hesitation in recommending Kirsten and indeed buying from her myself in the future - Keep up the great work and thank you again.

R. C.

I have booked my car in for its first service this morning by email, the whole process took less than 10 minutes, a response was received within 5 minutes, I was given exactly what I asked for day wise (on a Saturday) as this means no time off work. Thank you to Donna in service for sorting this so quickly. , well done.

A. N.

Received a call from Donna who was polite and friendly. Booked my car for a service and a MOT. Donna then kindly pointed out that because I was more than likely to need servicing in the future I would be financially better off by joining the Service Care Plan scheme. Very professional service and I wouldn't think of going anywhere else!

S. W.

Great service from Sarah who was my assigned point of contact. She was excellent and able to answer questions I had in a very timely manner. Extremely friendly and great customer service throughout. Also George who delivered my car was fantastic. So friendly and no question was a silly one. Would definitely recommend!!

M. D.

Very happy with my experience here. Eduard was very polite, knowledgeable and helpful during the entire sale. Quick to answer questions in person, on phone and email and explaining the entire process and very knowledgeable about the car models.

J. T.

Excellent customer service from Donna Copland whilst booking my car service. Very personable and helpful giving me all the options which were followed up with an email. She was very patient whilst I was deciding what to do and ensured I had options for whilst the car is there. Cannot beat good customer service! Thankyou.

P. J.

Lovely reception staff. Knowledgeable fleet car salesperson. Great coffee. Compared to the sales office in Huddersfield is like comparing a 80's Rover against a new Mercedes. Don't go to Huddersfield go to Leeds.

K. S.

I had the best experience as a first time luxury car buyer and it’s all down to Jack Oakley who gave the best customer service. He gave 100% from the start of the process to the end and made the whole experience so much more valuable. I cannot wait to pick the car up. Thank you so much Jack!

A. J.

Fantastic service from jack at Mercedes Leeds. We recently bought a GLC, he was really informative, down to earth and kept us updated throughout our journey. Definitely would recommend. Cheers!

D. S.

Spoke with Donna Copland today about booking my car into service. She could not have been more helpful. She knew her stuff and guided me through to the best solution for me. Thanks Donna.

K.

Purchased Brand New A Class from this branch over a year ago from Zara. Swift purchase and part exchange done with a full detailed step by step handover done in branch and via email on all that needs to be done to complete the purchase. One year on and I’ve attended the branch having booked an appointment regarding technical issues with the car. Stuart kindly dealt with me. It was a difficult situation both regarding the technical repairs but also my personal commitments and circumstances. Stuart kindly dealt with the situation and provided excellent customer service, ensuring the matter was resolved and that my personal situation was taken into consideration. Couldn’t have asked for any better service that day!! Thank you very much Stuart!

A. M.

I contacted Mercedes of Leeds to make my first booking of a service for my car, I was fortunate enough to speak with Donna on reception. I found her to be efficient, pleasant and knowledgeable, (no doubt good looking as well!!) I don't think you would find anyone to be more suited to her role as a first point of contact at your business. Well done and thank you for your help. Alan Maybury

L. L.

I’d like to thank Donna Copland at Leeds Mercedes for her help today. My car was due what turned out to be a very expensive service, to which Donna advised me to take out a Service Plan. Which saved me £££’s. Donna was very professional and super friendly and did an exceptional job. Thanks again.

S. S.

My experience with Mercedes’ leeds team has been great for a last decade or so. Very friendly team and my recent experience to test drive new all electric eqa car was a delight. Istvan personally dealt with our test drive and made sure our experience in whole was pleasure. Very good service from Istvan and team.

S. S.

Called to have a service booked and was promised a called back. Received a call back from Donna who was warm and friendly. Very pleasant service. Booked my car for a service and a car arranged whilst my car is serviced. Not sure why the other reviews are anything short of a five star. My previous visit to this site was brilliant too. Was kept company by the lovely staff whilst my car was serviced. Was offered warm drinks too. If I am honest their service is nothing short of 7stars.

Y. D.

Adam has looked after me since day 1. He made buying easy and explained all my options. Every year they make servicing convenient. Shiraz did a great job keeping me up to date throughout the service and followed up with everything I asked him to. Thanks

I. S.

we have had a couple of problems with our A Class saloon for one of my staff, i contacted the after sales and was helped out by Donna Copland, she delivered customer service to the next level, a quality that has sadly diminished over the years, this exceptional customer service, that made myself feel like i was her only customer is exceptional! Everyone is quick to complain when they have below par service, this after sales care needs recognition. Keep up the quality care delivered to my company . Thank you.

J. D.

Received exceptional customer service today from Donna in the services team from the outset and throughout. Donna’s knowledge and advice on all available options were fantastic and it was really helpful when coming to an end decision. Would highly recommend as the team always make you feel valued as a customer.

A. P.

Dropped my car in for a quick update to my new car. Stuart the service manager couldn’t have been more helpful. This is my second visit and I’m liking it more already. Cars 1st service in Feb, bring it on well done

R. N.

Zara at Mercedes provided fantastic care and insight into our new purchase - she took the time out to find a vehicle that catered to our needs, and guided us throughout the whole process. Her personal touch and care really made a valuable difference. Thank you

F. M.

Great service from the team at Mercedes-Benz and Smart of Leeds. I dealt with a lady called Sarah on a new Smart car, she was very helpful and knowledgeable. She made the process very easy from start to finish. I would highly recommend!

S. C.

Dealt with Kirsten in the sales team who was excellent in every way. From initial contact through to the end, she delivered efficient communication throughout the whole process. Organised a meeting at a time that suited me despite already being overly busy on that day. Would have no qualms dealing with Kirsten and the dealership again.

J. W.

I had a fantastic experience dealing with Eddy at MB Leeds. He found me a beautiful car and had my deal & handover secured quickly and ensured it was a seamless process throughout. Not only that he was a pleasure to deal with and a very personable & likeable character. Thank you very much, Eddy!

C. P.

Visited Mercedes Benz of Leeds today and was looked after very well by Shabaaz, very polite and understanding the entire way through. Explaining all my options in terms of service plans and future financial situations etc. And most importantly making sure all my requests were tended to. Very efficient and easy experience and would be very happy to deal with him again!

A. W.

Fantastic customer service. Everyone at Stratstone really knows how to treat customers and make them feel at ease while waiting for their cars. This was the same for all the customers. I was more impressed by the service provided by Shabaaz. The way he talks to you and approaches things in general is just awesome, top class.

M. L.

Had a very positive experience dealing with Zara. She was very knowledgeable, professional and friendly throughout. Zara was able to provide me with all the relevant information I needed when considering my options. Thank you for making it such a pleasant and stress free experience!

H. H.

Fantastic customer service from Shabaaz whilst getting my car service done. This is my second car service from Mercedes Leeds, and I always have a pleasant experience.

B. S.

I called into Mercedes in Leeds last week to look at a couple of used cars that had attracted my interest. As luck would have it, my own car developed a technical fault as I drove into the customer car park, with a warning light on the dash regarding the ABS system. While Adam kindly and very courteously showed us around the showroom, and went to great lengths to answer all our questions, Will from the service department took our car into the workshop, identified the problem, and reassured us that the car was perfectly safe to drive back to our home on the south coast. All at no cost. Excellent customer service throughout, I would highly recommend this dealership for a their all round customer care and service..

C. G.

Hi, Spoke with Donna Copland today at Mercedes-Benz of Leeds. She sorted out my Service Booking, other repairs and renewed my Service Plan. Donna was excellent at dealing with my needs today. Excellent communication and friendly demeanour. Would highly recommend Donna for her excellent Customer Service skills. Regards, Chris Green

P. E.

Excellent service and customer support @ Mercedes Leeds office. Got everything sorted in a very friendly manner by Shabaaz. He was very helpful and explained the service plan and we got sorted within few minutes. Keep up the good work Shabaaz & many thanks again

L. M.

Donna was lovely on the phone helping me decide which service I would need as I was unsure - really helpful and reassuring! I had another great experience when my car broke down, they gave me a lift back from the dealership, sorted a courtesy car quickly and I found the whole experience went smoothly considering it was a stressful experience! Shabaaz also provided great service and was super friendly!!! 😁

i. s.

Brilliant service as always , collected my brand new car on Saturday and had the Best Handover ever Jim was brilliant going through all the controls and even offered me a Video teams call to go through all the controls and features again ! Brilliant personal touch ! Thank You Mercedes Leeds

A. S.

Donna Copland was very helpful and informative. Donna made it so easy on the phone and I appreciate her going above and beyond to ensure the service was tailored to me. Thanks.

M. B.

I’ve been with Stratstone for almost 10 years now and service is always great. Today, Shabaaz was exceptional! He greeted me, understood my needs, prioritised my vehicle, communicated well during the day, and met me when I went to pick up my car. Really professional and friendly young man, fantastic customer service skills and a great smile.

P. W.

Having used this dealership for some years the service hasn't always been great, however from receiving my Service reminder yesterday to having the service carried out. I just want to say thank you to "Shabz" what a fantastic experience, fully engaged with me, identified my needs, set my expectations and delivered. Fantastic service Shabz, keep it up as this its what makes customers feel valued.... Thank you👍

S. M.

Bought our new car from here a couple of months ago and we couldn't be happier. A beauitful GLA 250e. Excellent service all round. I highly recommend seeking out their sales person Sheri Bedford. She was incredibly helpful and responsive.

c. j.

Outstanding service from start to finish,great price given for my part exchange.new car absolutely pristine fully as described.very very pleased. Special thanks to Jim and Adam for our new car experience 👍👍👍

P. L.

Kirsten was really helpful when I was purchasing my first Mercedes! She gave me great information regarding the car and did her absolutely best to get me the price I wanted, which she definitely did! She is a fabulous sales person and she deserves recognition. She is not pushy, she takes her time and listens to what you want. Thank you Kirsten!

j. 8.

Donna was excellent in dealing with my request for a Service and signed me up to a long term Service Plan which will save me money. Excellent customer service.

G. A.

Recently purchased a new Mercedes E Class Estate 300de from James Eastwood of Mercedes Benz Leeds for my new company vehicle. James was very professional and determined to help me find a PHEV car that matched my requirements, in what is a very difficult period to be buying a new vehicle with all the worldwide supply issues. It was a pleasure to deal with someone that actually did what they said they would do. Unfortunately, that's something I only experience very occasionally these days. I have already recommended James and his team to friends and colleagues and one has already took delivery of his vehicle and another is in the process of placing and order. Great service! Many thanks. Gavin. A

S. P.

Purchased my GLC coupe through Zara at Mercedes Benz of Leeds. Had a great experience, very smooth and easy process. Would definitely recommend purchasing a new car from her

N. E.

Great professional experience, I have dealt with Jack throughout my car sale and he has gone above and beyond to ensure the best customer experience. Would highly recommend.

m. l.

I recently purchased a smart car but the service booklet had been lost, I contacted Smart of Leeds and spoke to Donna Coupland, I explained my problem and Donna was the most helpful person I could wish for, she kept me up to date all the way till I received my book back today. It a pleasure to know that Smart of Leeds are lucky to have Donna in their team and once again Donna you were exceptional in the way you dealt with my problem, thank you Mike

J. M.

I visited the Leeds showroom yesterday morning (Wednesday 8th September 2021) and asked if someone could spare me 5 minutes to discuss electric cars. Sarah came down to see me and she was excellent. I explained I was at the very early stages of deciding my next car which has to be electric but Sarah spent a good amount of time with me. She explained which cars were in my price range and also advised some of the special features of the car. Sarah showed me the car that I am potentially interested in and offered me a test drive when I am ready. Finally, as promised she e-mailed me a lot of useful information to help me make my decision. As a salesman myself, I found Sarah to be very friendly, professional and helpful. She could answer all my initial questions and gave a glowing reference to the EQA model that I was looking at without being pushy. I would certainly give Sarah a 5* review and I am pretty certain that I will be contacting her again in the near future regarding a test drive. Well done Sarah on an excellent job yesterday.

G. W.

Fantastic customer service for Simmy at Mercedes, Leeds. Also, friendly staff keeping me supplied with coffee whilst waiting for the work to be done. Thanks!

M. D.

I had my first year service today and Shabaaz looked after me. 1st class service! It only took a couple of hours but I had to pop back to work and Shabaaz arranged for a driver to drop me off. He called me with updates and sorted out a really good deal for the next services. Very impressed, thank you Shabaaz!

P. T.

I have just booked my car in for service and also taken out a 3 year additional service plan over the phone. This is now my third mercedes to date, and I can honestly say that Donna was friendly professional and polite, Quality customer service. Thanks

J.

Absolutely 1st class service from Stuart and the staff at Leeds. They gave me the level of service & advice that I would give to others if I were doing their job, so the standard is high.

M. L.

Firstly all staff that we came into contact with were pleasant but particular mention to Eddie , very knowledgeable and engaging sales exec and not pushy in any way ... we came for a look at a GLB ( too big for my wife )and then bought a GLA. Can't wait to collect it in a few days. No hesitation in recommending Mercedes Leeds 👍

L. D.

Recently purchased a car from Kirsten Brady at Mercedes. Couldn’t fault her, great customer service and was very helpful dealing with any questions I had. Will certainly be returning back here when I am ready to purchase my next car.

E. H.

Just bought my 3rd car from Stratstone. Always a pleasure to deal with. Friendly, professional, patient and knowledgable. Stuart and Warren made the whole process easy and straight forward. Just thoroughly good guys to deal with. See you next time guys.

T. C.

I recently, booked in my car for an MOT and Service with Stratstone Mercedes Leeds via the telephone. I spoke with a lady who introduced herself as Donna Copland. I was lucky to speak with Donna, a somewhat delightful person. If Donna is a reflection of the customer service going forward then her employer should treasure her. Donna was prepared to put in the time and effort which resulted in me taking out a service plan, which until now I have bypassed. Donna is a valuable asset to Stratstone Mercedes Leeds, possessing excellent transferable communication skills and a refreshingly friendly but professional demeanour.

K. J.

Fantastic Customer Service by Donna Copland and the team at Leeds We booked our two cars in for service and the service we received from Donna Copland was first class. The team couldn’t have been more helpful. Donna is a real asset to the team at Leeds her customer service is superb. The service team managed to turn the car round quickly, so a quick shop in Leeds and the the car was ready for collection. Thank you Mercedes, this is why we always have your cars from the Leeds branch and we keep coming back!

S. W.

Absolutely fantastic from start to finish. From calling up to book my service, to leaving the showroom. A special mention to the lady who I spoke to on the phone and upon arrival. Just sorry I didn’t catch her name. Also Shabaaz who drove me to the white Rose and back to save me from a long wait in the showroom. Both went above and beyond in customer care and service. Well done Mercedes Benz of Leeds. I will never go anywhere else!

C. K.

i rang last Friday to book my C250 Mercedes in for a Service. I spoke with Donna who was so pleasant - helpful - and knowledgeable. She made the whole process so easy for which I sincerely thank her. Carl Keeting

A. H.

Rashid and Kirsten thank you! From my initial enquiry through to the speedy delivery of my new car, you were both fab. I was in 2 minds whether to change make of car from Mercedes but, you 2 (and the lovely lady who’s name I have forgotten but her birthday is 23rd March like mine) were fantastic. Friendly professional happy to help, honestly I bought that car because of you 3. Thank you and keep smiling. Xxx

M. G.

Brought my car in for MOT Thursday 16th September. Extremely impressed with how quickly it was done and by the excellent customer service. I'd brought my car in for a service prior to this and was similarly impressed. Special thanks to Diane Morton and the service technicians who worked on my car.

S. N.

Kirsten made buying my car an easy and pleasant experience. All of my questions were answered quickly and thoroughly. Kirsten is very knowledgeable about her product whilst being friendly, helpful and professional.

K. C.

Jack dealt with my car purchase from start to finish i would definitely recommend him as he made the process very simple and plain sailing

R. S.

Exceptional service and understanding from , Nav , in parts. Was very helpful and ensured he tried to give me the best price. Pleasure to deal with. A credit to Mercedes Benz of Leeds.

N. N.

I found a vehicle I liked which was out of area for me. I dealt with Graham and Lachlan at Mercedes Leeds. On every occasion they have been professional, friendly and informative. I have driven Mercedes for a number of years and found the service intermittent at other dealers. I can honestly say merc Leeds are far superior than my local Mercedes Benz world (Brooklands) and any other merc dealers I have dealt with. A pleasure to buy a car from and highly recommend. A credit to any company! Thank you.

A. W.

Donna Copland in the service reception team was extremely helpful, friendly and efficient in getting my car's service arranged for me at short notice.

A. W.

Hi all, would just like to give a special mention to Nav at Mercedes Gelderd Road. I came in to collect some parts for my vehicle and was approached by Nav, He had excellent customer service skills and was amazingly helpful throughout, so a big thank you to Nav for making my Mercedes’ journey pleasurable!

M. T.

Dealing with Sarah Donaghey from bringing which was then my current vehicle (E-Class 220d AMG LINE) to taking delivery of my new car (GLC 300de Premium), was an absolute pleasure. Nothing was too much trouble for her & was superb throughout the whole process. She’s an absolute credit to Stratstone Mercedes Benz Leeds & I can’t thank her enough for all her help & advice, simply brilliant. Hope for continuing the great relationship & customer service I’ve received from MB Leeds for many more years to come. Thanks again to Sarah & all the staff. 5🌟

C. B.

Sarah looked after me through the process of buying my new EQC, Sarah made it effortless and always there to help with any of my questions, even emailing after the sale to see if I needed assistance with my new car. I would 100% deal with Sarah again at Mercades Leeds

s. c.

Massive thank you to Adeel Rashid who sold me my CLA, Excellent customer service! I would highly recommend to anyone considering purchasing a Mercedes-Benz/Smart! 5*

P. S.

Great customer service from Alex and Gareth. I dropped my car off for the service, I worked from the garage and was made to feel very welcome. The service was completed on time and the car was washed and cleaned before returning it back to me. Excellent customer service and I will be using the garage again to service my car.

A. M.

Called to have my service and MOT sorted, was greeted by Donna, fantastic experience and sorted my needs swiftly. Promised to have an email sent the following day with the service information. Thanks for all the help Donna, highly recommended.

R. B.

First class customer service from all the sales team especially Liam Reape. New car was ready when promised and everything done that he said they would do.

J. S.

Called up for my service and additional works, Donna who answered was superb. Very customer focused, cheerful and professional. Also managed to reduce my overall bill by £800.. Great saving. Thankyou Donna & Mercedes AMG Leeds.. Jonathan

D. F.

Took my GLA for its second service. Shabaaz dealt with the whole experience brilliantly . First class customer service great guy very pleasant and friendly would strongly recommend . Great to meet customer focused people well done mate.

S. S.

Fantastic service all round, the team goes above and beyond to help and even went beyond what was paid for in my service plan to make sure my car was right. Shoutout to Shabaaz and Donna, they were great!

A. W.

Called in to enquire about service plans for my A250. Sat down with Shabaaz who went thought all the details and set up the plan. Shabaaz also booked me in for my service, as it is my first Mercedes I have had he set me up in a very nice C Class coupe as a loan vehicle. I have been kept up to date about my service and when it was completed. This has been my first experience with Mercedes and I would definitely recommend. Shabaaz and the rest of the staff have been excellent. Quality cars and quality service.

J. F.

Exceptional service, both from the customer service contact Deborah and mechanic Shabaaz when enquiring about a service. Very welcoming, nothing was too much trouble. Highly recommend.

C. P.

Easy to deal with, not trying to push products. Dannielle, Georgia and Liam were all very professional, but made us feel at ease with our choices. Would highly recommend.

E. S.

I need to thank Kai Simpson for his help during my recent experience with Stratstones in Leeds. A measure of any customer service (whichever department) is how they handle the potentially difficult and contentious issues faced. Without going into details and circumstances, my “problem” could have easily fallen into a dispute with either Stratstones or Mercedes and Kai ensured that the issue did not escalate by simply keeping me informed when circumstances changed and remaining pleasant and cooperative throughout our correspondence. He kept calm even when he was not aware of the outcome and he kept me calm as well. The fact that the outcome was resolved to my satisfaction may or may not have had something to do with his efforts but this is unimportant. Although I was inconvenienced by the situation I was never angered and this is down to Kai. The only reason I have not given 5 stars is because of issues that were probably outside Kais’ control. Please pass on my thanks Eamonn Sweeney

S. F.

I have only excellent comments to share. From stepping into the showroom and being looked after by Sheri-Lee I have been bowled over with her professionalism, customer service and after sales care. Absolutely nothing has been too much trouble and dealt with in a timely manner at all times. Thank you for all your hard work. I will be coming back to you for my upgrade very soon. 😀

J. M.

What can I say from my experience at Mercedes Benz from the minute I stepped in and met Sarah Donaghey my experience got better and better. I didn’t know what I wanted but Sarah took me around the showroom asked me simple questions. What I used the vehicle for, what colours I liked. Sarah let me sit in the cars try them out for comfort nothing was too much trouble. Sarah then searched for my perfect vehicle give me a few cars to choose from. When my decision was made Sarah kept me updated on every step of the way, it took less then 2 weeks to get my perfect Mercedes. On pick up day Sarah met me and my son took us to the car explained all the bits to the car it was so exciting. Sarah then talked through Mercedes Me and the service plans effortlessly. Then it was time to go a very excited lady was waved off by Sarah who’s expertise and knowledge was second to none she was exceptional and professional at all times. I would definitely recommend Sarah to help with your next impulse new Mercedes buy. Thank you team Mercedes and Sarah Joanne Mitchell

J. W.

I had the pleasure of dealing with Donna over the phone today. She was very friendly, helpful and patient with me taking time to walk me through all details of my planned service. Many thanks again Donna

G. L.

Brilliant service, picked up my car today and I couldn’t have been more happier with the service! Plus the hot chocolate was lush😁

N.

Thank you Shabaaz for a professional experience and answering all the questions i needed answers to, Polite and friendly experience as always at Mercedes Leeds. Thanks Guys for making my car sparkly too and a huge Thank you to Shabaaz for excellent customer service 5 stars

L. H.

I was really impressed by how well we were looked after by Shabaaz Azam, a customer service rep at Merc Benz Leeds Stratstone (155 Gelderd Road), he looked after us well, showing care and kindness, right from the initial phone call ( as he also knew I was worried about a possible breakdown on the highway), until the end of the service, even walking me back to my car. Very helpful indeed! Unusual and unexpected care. Thank you.

P. B.

Many Thanks to Donna Copeland great initiative, effort service & service very helpful and extremely efficient service & support…a credit to your brand & dealership Once again many thanks Best PB

c. s.

Would like to thank Kirsten Brady for a fantastic service. Was really helpful and put me at ease while looking at cars. Kirsten could answer all my questions and was very knowledgeable about Mercedes Benz Cars.

J. W.

Fabulous after sales service, made us feel appreciated for being a repeat customer. Thank you to Eddy and Adam at Mercedes Stratstone Leeds. From karl & Julie Ward. 5 stars all the way. We have bought 5 cars throughout the Stratstone brand over the last 4 years. 👍

M. V.

1st time experience with Mercedes @ Leeds. EQC in for 1st service. Slightly error with the booking was effectively & efficiently rectified by Shabaaz - the whole experience was really positive. Well done.

S. A.

From the ladies on reception to the service guys nothing was to much trouble had a cup of tea made for me whilst i sat and watched the tv whilst my car was being serviced. Would highly recommend as i have driven from north wales passing loads of merc dealers due to the service i get from here. Thank you to the whole team

D. S.

Fantastic service from Shabaaz! He was super friendly, informative and knowleable. It was a pleasure to have our car serviced at Stratstone Leeds.

C. Y.

Called up today to book our GLC for its first service. Several comm's with Donna Copland who was great. Donna was polite, knowledgable and explained everything well. It makes a nice change to receive such good service.

G. C.

Fantastic service from the team - big shout to Shabaaz for keeping me updated and going over and beyond!!!!!! This is why I drive a Mercedes’!

C. W.

Just received fantastic customer service and professionalism from Donna. Donna dealt with my query extremely efficiently. It was such a pleasure, thanks Donna.

A. L.

Picked up my new Mercedes EQA what a fantastic car and the customer service is excellent thank you to Cavan and All the team ,would definitely recommend this dealership

U.

I had to sort my Smart car out in a hurry and I was pretty stressed. A lovely young man called Jack was so helpful. Thank you very much.

Z. G.

Just purchased our 3rd car from Mercedes and I have to say Kirsten was really helpful from start to finish and still available following purchase for any after sales issues.

N. C.

Easy and stress free I enquired about getting my car booked in for a service and got a call back from Donna who was very polite and helpful and gave me all the different options available to help me and explained every detail to me that I wanted to know, Definitely can recommend for great customer service.

L. D.

December 2021 …. I called a couple of days before my MOT and Service was due and spoke with Deborah on bookings. I explained I had forgotten to book and she told me not to worry and managed to book me in for a last minute MOT the following day. I was looked after by Alex on the day. Unfortunately, my vehicle failed the MOT but Alex was very helpful with getting one of the main items repaired for me. I took the vehicle away for another item. Once complete, Deborah booked me in with another quick appointment and this time I was looked after by Stuart. My vehicle was in and out in a couple of hours. I had my four month old grand daughter with me on the day so the speed was appreciated. She was mesmerised with the twinkling Christmas Tree lights on the lovely Tree in the waiting area! I asked for some new wipers to be put on the vehicle last minute and this was also done with no complaints. Thank you to everyone involved. The whole process seemed daunting as I had left it late to book the MOT but it was very smooth even when presented with an issue. Great service from the whole team at Mercedes-Benz Of Leeds.

M. P.

Great sales service. Specifically Adeel, very efficient process to buy the car and it was presented well on pick day. Sadly the car was not tested at motorway speed so I nor the service team picked up the brake vibration issue and imbalance in wheels. Within days they acknowledged the error with no argument and got the car fixed - Thanks Diane for the help on this.

J. W.

Would highly recommend Mercedes Benz Leeds, staff were very friendly. Experience of buying my car was one of the best I've had.

P. S.

Really good service, Adam was, especially helpful, would 100% recommend and will be back for my next car

S. M.

Just taken delivery of my new GLB 200 from MB Leeds and the service was excellent. Vehicle was well prepped and a good demo of the features from Cavan.

D. A.

More than happy with the assistance of Donna at the Leeds branch, she helped me with arranging my service and explaining the benefits of the breakdown service provided as part of the service cover. Thank you for your help.

D. H.

Swtiched to Leeds from Wakeifeld after poor service. Serviced with the help by Simmy. Great service from start to finish and really informative on the results. Thanks and see you next time

J. C.

I bought my car just under 12 months ago and my first service is due. Called Mercedes Leeds and Donna made the process very easy, thank you.

S. H.

My car was collected and returned serviced and cleaned great service from Simmy who kept me informed throughout the process.

S. C.

Great service, Shabaaz made sure my car was ready to collect earlier than I wanted, as I needed to collect before a certain time, excellent

L. J.

Took car in for an mot, Shabaaz and technician Sam Smither couldn't do enough for me and with a great friendly service I will be definitely requesting them again 11/10

m. l.

Nav from parts department was a big help locating part for my c class also he sent email where part is located on the c class very happy GOOD SERVICE

M. B.

Excellent service from Shabaaz, went the extra mile to ensure I was looked after. Saved me on my servicing by offering service plan too

A. P.

It was an easy & good experience. Shabaaz was very friendly and took good care of my car/issues.

G. L.

Contacted Donna yesterday to arrange a booking for my car service, Donna was very efficient and discussed the various options available, after two or three exchanges of emails she setup a service agreement for me, she was very professional and spent time on the phone to fully explain everything, 5 star service.

A. H.

I've been looking for a car for some time now and it's rarely (almost never) that I would put myself out to write a review. In the days of people complaining more I felt I needed to share a word or two to say that Kirsten from MB Leeds has been phenomenal. She takes time to listen and not talk incessantly and also understands my needs and wants. People buy from people not just a brand. Mercedes should be very proud of what they have in Kirsten, a true professional and also a smile in her voice that really wins my trust. Whatever it is that Kirsten has, bottle it, it's worth its weight in Gold. 👏👏👏

R. D.

Ben at Stratstone Leeds did everything in his power to try to help me buy a car. He was helpful and kept in touch with me regularly. In the end, through no fault of his, I wasn't able to clinch the deal with him, but not for his want of trying in a very helpful way. I would trust him again in the future.

R. S.

I would like to thank Kirsten and Paul from MB, Leeds in providing amazing support with choosing my next Mercedes Benz. This is my second purchase from the branch and the service has been consistent and a nice experience too! Thank you so much!!

Y. M.

My car was due a service in April and Shabaaz was so easy to liaise with and his customer Service skills are fantastic, he kept me up to date with what was going on and he gave me a top end courtesy car after I said how I’d had issues getting my car in at my local branch! Everything from getting my car in on a day that suits me to collecting my car was so smooth! Couldn’t recommend anyone better! Shabaaz is an asset to the team

K. G.

Fantastic service from Shabaaz today, he went above and beyond to assist me with a repair. Really grateful for all of his help - he’s a credit to the company.

P. M.

Travelled all the way from Birmingham to pick up my new E-Class. Top service from the entire team especially the lady at the front and Carl for being great with the whole process. Definitely recommend.

R. B.

Thank you to Kirsten and the team, helped me find the perfect car, and swiftly sorted out any queries I may have. Kirsten’s professional and friendly manner helped a first-time car buyer feel very welcome! :D

J. S.

I spoke to Kirsten about my Smart car and I often receive very unclear information because my car/model is quite rare and unpopular with most. Kirsten was friendly and very helpful, she was a pleasure to deal with and even rang me back with some manufacturer information.

M. G.

Recently had an appointment with Kirsten to value my car and test drive a potential hew car. She was knowledgeable and patient and took the time to answer all my questions. Will be coming back once I am ready to part exchange and get a new car!

C. G.

Kirsten helped my daughter buy her dream car. She was welcoming and accommodating and made her first buying process very easy and simple. Great job!

S. B.

Kirsten at Mercedes Benz is a wonderful and helpful person. She realy made my car buying experience from another city realy worthwhile. She answered all my queries and confusions and realy made my experience of purchasing a car smooth and easy. A very hard working and professional personal.

B. S.

Looking at previous reviews for Mercedes Leeds I'm not surprised to see Sarah Donaghey praised before. Despite my purchase of an unusually specified B Class PHEV being conducted entirely remotely I was kept closely informed of progress and I felt that my interests were being fully considered and supported throughout the process by Sarah. The price I got and the service I received throughout ( including from delivery driver Nick) was excellent.

P. K.

We purchased a new car recently and it was made so easy by having a sales person, such as Sarah Donaghey deal with our purchase. She was excellent. We were kept informed throughout the process. We are really pleased with our new car. Thank you Sarah.

S. C.

I would like to thank Shabaaz for excellent customer service when supporting me with my first Mercedes Service. Extremely helpful and worked around my commitments, to carry out the service at time that was convenient for me. Many thanks Shabaaz for all of your support.

d. r.

Great experience with mercedes especially Donna who I have been dealing with this past week booking my car in. Always returning my calls and go beyond to provide me with a courtesy car even though all was fully booked. She has been a pleasure to deal with!

Z. B.

First time ordering parts from MB in Leeds. Great service from start to finish I dealt with Kai in parts he was very helpful, friendly and polite would 100% order parts again from this place. just for the service & help alone, 5 stars all day long ⭐️ Definitely will be calling again. 👍🏽

D. T.

So happy with my CLA. From my 1st meeting with Sarah to my full and thorough demonstration I was very impressed. I gave Sarah a list of my requirements, she came back with a detailed list of options.The buying process was straight forward with minimal fuss. I would be happy to recommend MB Leeds. Thanks again Sarah and the rest of the Mercedes team.

A. R.

Amazing customer service from Dannielle Mason. From the moment I spoke with her she was very efficient, friendly and professional. She made the experience of enquiring about a car very easy. Dannielle showed me the car I was looking to purchase and answered all my questions and explained the specifications of the car. After my experience with Dannielle I would definitely recommend purchasing a car from MB Leeds.

M. H.

No complaints, dealt with the Fleet team, ask for Sarah, she's a consummate professional. Everything went really well and smoothly, we were treated well and respectfully from everyone there.

s. t.

Mercedes-Benz Leeds serviced my car today and the service I was given by Shabaz was outstanding! He organised a courtesy car for me and assisted me with child seats, making sure they were safe and comfortable. Explained the process to me in detail. On collection he was there with my keys and car and fully assisted myself and children again moving cars. Very professional and polite individual. Nothing was any trouble for him. Overall top quality experience thanks to Shabaz, would definatly recommend him to anyone making the trip to Mercedes-Benz Leeds and I look forward to future visits.

P. L.

I spoke to Donna this morning about my car service. Donna was very proficient, professional and really friendly in booking my service. It’s great to speak to people like Donna when many businesses use Covid as a reason not to support customers in the way Donna did. Well done Donna you’re a star🌟

J. W.

Fabulous after sales service, made us feel appreciated for being a repeat customer. Thank you to Eddy and Adam at Mercedes Stratstone Leeds. From karl & Julie Ward. 5 stars all the way. We have bought 5 cars throughout the Stratstone brand over the last 4 years. 👍

K. G.

Fantastic service from Shabaaz today, he went above and beyond to assist me with a repair. Really grateful for all of his help - he’s a credit to the company.

L. B.

Called in without much idea of what I wanted or really needed, I was assisted by kirsten who was super helpful with my options of what I new I wanted and potential specs of what might benefit me. I left with a much better idea of what I wanted and was very happy with the service I received.

M. H.

No complaints, dealt with the Fleet team, ask for Sarah, she's a consummate professional. Everything went really well and smoothly, we were treated well and respectfully from everyone there.

K. B.

Would recommend 100%. dealt with Rashid and James S and both were wonderful. Very helpful, professional and looked after me from start to finish. Lovely quality car at a decent and fair price. Couldnt ask for anymore. Thank you x

C. N.

I always receive a great Service at MB Leeds especially when I deal with Kai Simpson. He is a credit to the Parts Department, Kai is helpful, polite and goes the extra mile when needed.

S. C.

I would like to thank Shabaaz for excellent customer service when supporting me with my first Mercedes Service. Extremely helpful and worked around my commitments, to carry out the service at time that was convenient for me. Many thanks Shabaaz for all of your support.

H. M.

Kirsten is fantastic, really effortless experience and thoroughly satisfied!

A. S.

Excellent customer service from Shabaaz!! He helped clarify many questions I had regarding electric vehicles!

k. p.

Brilliant service! I was looked after by a lad called Shabubu, he made my experience easy and straightforward. I was very happy with his help, hope to see him for my next service. Top man!

j. c.

Fantastic customer service from Donna today. Called to book a service, she was beyond helpful in getting me booked in despite a difficult calendar. Highly recommend.

A. H.

I recently purchased my new company car from Sarah Donaghey at the Leeds dealership, the experience was great from walking into the showroom, being welcomed and asked by reception if i needed any help, and then left just long enough to be able to have a look around before Sarah came and met me and talked me through the options. I had a great experience and will definitely be back for servicing and sales in the future

J. R.

Arranged service & MOT through Donna Copland at MB Leeds last week. A great help and a good laugh too. Many thanks. Joe

P. J.

The business I work for deals with the parts department of MB Leeds. The service we receive is simply excellent, from enquiry through to delivery. An example of this excellent parts service was yesterday when we urgently needed 2 rear springs and these were delivered - outside of our normal delivery schedule - by Navid Akhtar. So, a very big thank you to Kevin for organising that and also thanks to all of the parts department team for the great service we receive.

k. v.

Credit where its due.....after dealing with another nearby dealership I nearly gave up the will to live . After attending MB Leeds I was told they would sort the issue out with my vehicle. Guess what ? they did 100%. Many thanks to Will who kept me in the loop throughout the whole process and even spoke to me when I came to collect the vehicle. Also thanks to the technician who carried the work out and the rest of the staff too. .

S. P.

Amazing telephone mannerism delivered by Shabaaz. I had a few enquiries about my vehicle, shabaaz was very patient and understanding and went out of his way to find out the relevant information I required for my vehicle. Top service definitely will be using Mercedes Benz of Leeds as my go to dealership! Thank you once again Shabaaz

J. W.

When booking car in for service ..it transpired there was some confusion regarding the validity of my current service plan. Donna Copland phoned MB Customer Service on my behalf and managed to sort it out for me. Great service by Donna. Thank you. Jo

L. B.

Called in without much idea of what I wanted or really needed, I was assisted by kirsten who was super helpful with my options of what I new I wanted and potential specs of what might benefit me. I left with a much better idea of what I wanted and was very happy with the service I received.

K.

Called Mercedes Benz of Leeds reference a car I had seen online. The car had sold but Kirsten (I believe that’s how you spell her name) went above and beyond to find me an alternative that matched its spec and mileage. Nothing yet but looking forward to finding my perfect car together!

T. W.

From the lady in reception to Malcolm who delivered our new car; fantastic customer service. A special thanks to Russ Jones (sales) for his patience and professionalism. If your looking to buy Mercedes, would highly recommend for an all round great customer experience

R. B.

Having been a customer of the Mercedes-Benz Leeds branch for years, the service I receive is consistently brilliant. Friendly knowledgeable staff, speedy efficient services and MOT's, always a great experience.

S. K.

I have dealt with Richard Sellars and his team. Brilliant service from start to finish. Kept updated during the whole process. This is now my 7th car and couldn’t ask for any better service than that I have recieved. Above was review until Richard was at the dealership until 2019. This has become a poor led dealership which now only focuses on certain type of clientele. If you don't fit this type, you don't seem to receive any response. It took them over 7 months just get me a quote for a new S Class, repeated calls and email , to no avail. I have had 6 vehicles from here over a period of about 7-8 years from them. It is an extremely disappointing experience. The purpose of this addendum is so that someone within the organisation can introspect and revitalise what was a very good dealership.

P. L.

Called into MB Leeds to get info on EQA Handled quickly and professionally by reception team and were introduced to Sarah Sarah was professional ,expansive with information and a joy to deal with She provided full written information very quickly and gave us confidence in MB and herself MB should be praised on style and training of team and have a diamond in Sarah

C. N.

I always receive a great Service at MB Leeds especially when I deal with Kai Simpson. He is a credit to the Parts Department, Kai is helpful, polite and goes the extra mile when needed.

S. S.

Great service finally from shabaaz , after going back and forth with many service advisors and them not being to sort the issues I was having with my a class I have had for 2 months. Shabaaz finally took ownership and booked the car at a suitable date for myself. Shabaaz is the best first point of contact as he deals with the issues effectively and fast as possible

W. Q.

Dannielle and Kirsten have been great from start to finish with the purchase of our CLA. Would 100% recommend. Very happy to help and nothing has been to much for them. Great service from both of them!

M. E.

Extremely helpful and friendly people. Donna was an absolute pleasure to deal with. Credit to the Mercedes brand. You have a real star there.

C. H.

Picked up my new car today - absolutely LOVE it! From ordering the car to collecting it was a week, i was panicking thinking i'd be left without a car but a massive thanks to Sarah at Mercedes Leeds i'm not and i'm now driving the most amazing car. She was super helpful with everything, kept me informed the whole way through, would recommend 100%. Thanks again.

g. b.

Brought car in for service and mot , really good service from Shabaaz, looked after us really well

K. B.

Recently had a virtual appointment with Dannielle to value my car and look at some new A classes. Dannielle was patient, accommodating and extremely friendly. Il be sure to return once I am ready to purchase my new car.

m. j.

Excellent Buying experience. Excellent customer care. Special thanks to Kirsten

j. g.

I have had problems booking my C Class 350e in for a service I tried Mercedes Huddersfield and Bradford with no look so I rang Mercedes Leeds and was helped out by Donna Copland, she delivered customer service to the next level, it’s a shame other dealers can’t offer this level of service Top service Donna thank you

T. B.

Booked in for an MOT today. Originally had a loan car ordered but couldn't be provided due to the unavailability of fuel from local fuel stations. Nevertheless Shabaaz was very polite and helpful and even got me a coffee from a local takeaway! I was in and out in just over an hour with the MOT certificate in hand. Really great service given the difficulties beyond their control. Well done and thank you Shabaaz. 👍👍👍

M. W.

Collected my GLC coupe Collected my GLC coupe, love the car, great service, always deliver on time. The staff are very friendly helpful and professional, recommended to friends and always uphold their reputation.

S. A.

Bought a new AClass through Russ. Super service right the way through and all details agreed quickly with no tiresome back and forth on price like with other dealerships. Quick turnaround for getting the car in testing times too. Highly recommend.

A. B.

Nav at Mercedes Benz of Leeds - Nav at Leeds Mercedes Parts I have used Nav a number of times over the years when buying Mercedes parts. He is approachable and always ensures you get the correct parts and advises on what service parts are required. He is one of the few who actually goes above and beyond to ensure that the customer is always satisfied. One of the reasons I stick with Mercedes.

E. H.

Make sure to ask for Sarah Donaghey at Mercedes Leeds. I have never come across a more helpful kind sales person. I had some issues with my car she really went out of her way to make the process as easy and efficient as possible. Thanks very much Sarah. Amazing.

R. A.

Amazing service by shabaaz and lee great customer serivce felt like a vauled customer

A. N.

A great experience with Mercedes-Benz Leeds again. Wonderful, professional staff particularly a loverly lady called Dianne; Dianne is such a tentative and considerate employee and a real credit to the business. So, thanks Mercedes and thanks Dianne. Adam Newby, Esq.

H. C.

Hugely informative and helpful call with Donna this morning. She talked me through my options regarding service plans and helped to ensure I didn’t incur any costs that were covered by warranty. Thank you Donna, much appreciated!

C. D.

Just wanted to say about the lady called Kirsten the other day with my test drive, she was very helpful and gave me a lot of information on different types of cars. Great team player!!

B. G.

I bought a new Mercedes from Stratstone Of Leeds, even though I live in Essex. I have a Mercedes dealership three mikes from home, but really was not impressed with the customer service I received on initial contact. In complete contrast was the fantastic customer service that I received from Jess Varley at Stratstone Leeds , which was second to none. Jess controlled the whole process from my initial enquiry to the delivery of my new vehicle to my door over 200 miles away with professionalism, friendliness and genuine desire to ensure that everything went smoothly. Jess arranged everything including ensuring I got the vehicle I wanted, in the colour I wanted, with the spec that I wanted, including finance, service plan and delivery on the day I wanted. Jess is a credit to this company, as was everyone else that I dealt with too, and I would highly recommend Stratstone of Leeds for buying a Mercedes Benz, regardless of where in the country you reside.

E. K.

Purchased a car from Mercedes-Benz recently and they were great throughout. Went through the whole process with Kirsten who was lovely and very accommodating with whatever enquiry I had.

K. Y.

Excellent customer service, friendly and professional. Eddy and Sue were fab.

H. M.

I am writing to acknowledge the exceptional customer service afforded to me by James Chester of Mercedes-Benz, Leeds. His prompt and very helpful responses to my enquiries, complete flexibility of viewing timings to suit my availability - despite changes at short notice - and putting my interest and comfort beyond the usual customer service standards I have experienced elsewhere, came as a pleasant surprise. I feel that Mercedes Benz of Leeds are an exemplar of how to conduct business in these unprecedented times.

P. n. H. (.

Dropped off my S Class without appointment as the Camshaft sensor needed replacing. Was met initially by Shabaaz who immediately explained to me the process and managed my expectations. Shabaaz’s customer service skills were excellent and delivered everything he promised. Car delivered clean and all Covid protocols maintained. Delighted with the service. Jan Beugel 👍

J. B.

Great service from Donna at Mercedes Leeds. Would recommend.

J. G.

Nav in parts always gives 100% in the department. Goes above and beyond. Well done

S. I.

Both Linden and Alistair were a pleasure to deal with, addressing my concerns pragmatically before I committed to buying a car without having seen it or driven it during lockdown. Thanks and please keep up the good service 👍

I. B.

We have just purchased our Approved Used A Class and are delighted with it. The service we received has been fantastic and Eddy has been brilliant. Thank you very much for your help.

V. S. N.

As a Mercedes enthusiast who has older Mercedes models, I usually do works myself or use local independents. I wanted to keep my cars main dealer service history up to scratch but I was concerned after hearing rumours and seeing reviews. What can I now say, today has changed my mind. 👍🏾 I had my Mercedes E55 service (A) completed by Gaz Sykes. Firstly, what a knowledgable and enthusiastic technician. He is clearly someone who enjoys and respects cars, especially when they’re a little older! I was treat with the utmost respect and fully informed of any small details that would require attention (mainly tyres, as expected) with zero upselling pressure. This has given me unparalleled confidence in Leeds Mercedes. Price wise, I can not complain! It was very competitive and the attention to detail is second to non. I’m so pleased in fact, my wife’s E55 is getting booked in for Gaz to see car and give it a once over along with my W126 next year. Thank you for being so reassuring and providing a positive the experience. Leaving this review is a show of gratitude. I hope Gaz Sykes has this passed on. Thank you V Nagi

S. O.

Fantastic service from the dealership, right from the ordering process of the vehicle to the collection of it also. Sarah from the dealership could not have been anymore helpful. Constantly updating me on the progress of the car which I believe is going the extra mile which a lot of other places don't do!. Over the moon with the new purchase! Thank you very much Sarah and Mercedes of Leeds!

A. G.

Shabaaz was an extremely helpful, polite and professional member of staff today. Excellent service.

m. t. a.

Very good customer service. Helpful staff. Shaun Popek is the person to get hold of

J. I.

I came across Mercedes-Benz of Leeds through Car-Wow. Buying a car at any time can be a stressful experience, after all, it's the second biggest purchase people make after a home. When you throw into account social distancing and everything else COVID-19 had to throw at us, it should have been even more so. However, Jess was a pleasure to work with; she had all my details and worked with me to find my dream car at a price which no other dealer could beat - trust me, I tried to find one that could. Communication throughout was flawless, and handover today was done in a very safe manner. Honestly, couldn’t ask for a better experience - thank you Jess 👍️

H. H.

We had a pleasant experience with the dealership. If you are looking to buy a MB, don't doubt it just go to MB Leeds and ask for Zara, she is an outstanding profesional, well prepared, deals with any issue at the right time, very clear and profesional. The level of attention to detail is exquisite. If you are looking for a MB (new or approved), this is probably the place where you will get the best value for your money. Thank you for such a pleasant purchase experience and aftersale service .

n. b.

despite having a nightmare time with Mercedes recovery, Shabaaz has been the one shining light in the experience. really good communication nothing too much trouble and always finding a way to help rather than excuses not to. A real asset to the Brand.

S. A.

First class service from Sarah, having to deal with lockdown just before I was going to collect the car. But once everything was given the go ahead and some issues which Sarah handled professionally and kept me informed all the way through. Social distance hand over was different but handled professionally but still with a friendly touch. Oh and the car doesn't disappoint. Thanks for all your help Sarah.

M. P.

I would like to thank Jessica Varley of Mercedes of Leeds for the excellent customer service i received from start to finish. My car was dropped off to me in Doncaster on Monday on time and looked perfect inside and out immaculate! I will definitely be coming back again and I would highly recommend them to anyone if they are wanting the best service.

G. B.

Great service from Donna over the phone and email. Very helpful in giving me the advice I required.

J. P.

Thanks Shabaaz. Top service, helped me getting my car sorted. would recomend everyone goes to him!

P. L.

Excellent customer service from Cavan. Fantastic service from start to finish and nothing was too much trouble and I'm over the moon with my new car. Would highly recommend. Thanks Cavan

N. W.

Donna dealt with me today and she was first class, 5 star from me, thanks Donna for your help today.

A.

Check Your Oil! I bought a 2yr old Mercedes E350d with 13,550 miles from this company. As you would expect the salesman was very personable and handled the sale smoothly and professionaly. It wasnt a hard sell as I had already made my mind up to buy the car having seen it online. Niavely I assumed the car would have been seviced recently so drove it away without checking. I had driven 2000 miles when I though to check the oil. Firstly the oil level was lower than I had expected it to be but interestingly the oil was totally black and gritty as if it hadnt been changed since new. I should have checked the oil before leaving the dealer. I emailed them a couple of days ago but have received no response to my email. I would have expected better customer service. I am now arranging a local service.

s. m.

Great service from Leeds Mercedes in buying my new GLE 350de Hybrid and especial thanks to Sarah Donaghey who was super easy to deal with throughout the process, from price negotiation, information sharing, keeping me informed, to the delivery of the vehicle and after, nothing was too much trouble even through two lockdowns!!. Oh... and the car is amazing!! Thanks Sarah and the Stratstone Leeds Mercedes Team.

E. C.

Fantastic service. Thanks to Alistaire, Lyndon and Dwayne for their expert help. Would recommend everybody to Mercedes of Leeds. You will always get expert advice and service. David B

B.

Dealt with Kai not long ago when buying parts. Very good product knowledge and customer service. I would definitely deal with Kai again.

s. m. b. t. 7. b.

Spoke to Donna at leeds who sorted all my service issues and sent me copies of all my services ,she even managed to change my reg to the private plate which has been promised for 3 years but never done by previous contacts, many thanks Donna 5 stars from me.

M. A.

Shabaz from Gelderd Road was extremely helpful, polite and approachable, My query was sorted promptly, I would definitely revisit because of shabazs customer service. If I was to give him a mark it would be 10 out of 10.

S. S.

Car booked in for service and MOT - all done in minutes with the help of Donna Copland. Great, friendly service.

S. M.

I experienced a very good service, staff been genuine and easy to communicate. I took my car for the recall where they updated my software and the most exciting part-even the Lamda&NOX sensors for free. If I wasn’t happy with my experience dealing with them in the past, then after today I have to give them credit, you been smashing! Thank you for treating me good and my car is sending hugs to the mechanic.

H. H.

Shabaaz fantastic service well looked after!

D.

Great customer service from Shabaaz. Went out of his way to make sure that I was looked after and kept on the road whilst my vehicle was in with the dealership.

d. l.

It was a pleasure dealing with Rashid. His customer care was brilliant, always trying to help and kept me updated throughout by emails, calls and texts. Excellent

A. G.

A massive thank you to Donna Copland @ Stratstone Leeds. A fantastic customer experience today booking my car in for its service & MOT… nothing was too much trouble… 👍👍

T.

Best showroom for Mercedes-Benz in the whole of the UK. Massive selection of new and retro Benz vehicles. Purchased two Mercs so far from here and the staff are amazing. Greeted from the second of walking in to the unveiling of the new car. Regular services are so easy with the pick up and drop off option. Served coffee and biscuits while I was waiting for regular check ups. Very helpful technical staff who answered all my questions in great detail and then some. Highly recommended showroom for all your vehicle needs. 10/10 faultless.

r. s.

I have just collected my Mercedes E400 from the Leeds branch to find it had been severely scratched on the drivers door where it had been cleaned, albeit Mercedes did say they would fix it a dispute with a customer service representative on “take your car as we don’t have any to give you” and “we are not saying we will not fix it just we don’t have any cars”is not what you want to hear when collecting a car that was perfect prior to dropping it off and spending £500 on a service However a gentleman called Shabaaz took over the situation and over and assisted me, reviewed the problems and provided a car for me to enable Merc to fix the car as soon as possible resulting in a happy customer, people do make mistakes and the scratch is one of those things,but the customer service is key and staff like Shabaaz make a real difference to a fantastic customer experience I do hope you’re college learns from your customer focus approach Many Thanks

B. S.

Great customer experience, thank you to Shabaaz for his help and assistance, highly recommended😁

E. O.

Shabaaz was very helpful and answered all our questions. Service was really amazing.

A. D.

Thanks to JIM and Tyler at Mercedes Leeds for looking after me whilst looking for a new car they were very helpful excellent service would definitely recommend to buy a car from Mercedes Leeds the car I have bought I am so happy with it. The customer care which I received was 100%

A. C.

The customer service was excellent, Will in the service department was excellent and resolved the issues with my car swiftly and effectively.

k. m.

We got our first Mercedes car of Sarah at this store . All from start to finish Sarah was amazing, Always fast at responding and keeping us up to date with delivery of our car. Sarah even went the extra mile to point us in the direction of insurance company’s with best quotes and excess . Can’t comment any other staff as didn’t deal with them but always polite and smiling, overall Sarah you are amazing at your job & we can not recommend you enough, Thankyou very much again x see you in 15 months ☺️

A. F.

One of the best and easiest ways of purchasing a new car I've ever experienced! Fantastic service from Jess! Fast and car came and exceeded expectations also delivered to my door and handover done on the drive! Again massive thanks to Jess a credit to the company!

M. U.

Thank you for your valuable service Donna.

k. i.

I visited here not too long ago and was seen to by Kai, he was extremely helpful and was able to get all the parts I needed, he had great customer service a d will definitely be back to see him again if/when I need to. Thank you so much

J. M.

Fantastic experience lovely salesman really helpful and welcoming no hard sell I feel at ease to go back and feel confident I will be buying from mercedes Benz Leeds very soon update I did buy myself a brand new mercedes cla AMG line amazing car love it ❤️❤️

K. M.

Great showroom, the pre sales staff are great very friendly and supportive, they're the only reason I've given them 2 stars. Where its fallen down for me is when one of the sales guys take over, I've been let down twice now with being promised quotes and calls. I've written up my experience below, but to summarise if you aren't getting a £60k saloon, you're probably not getting noticed. EDIT: I've updated my review out of fairness. The dealership responded to my feedback and to their credit showed me I was probably unlucky with my experience. Helpful and patient with my inquiries and we eventually signed a deal.

J. P.

Had an appointment with Alistair from sales. A professional individual who looked after my father and I. He made our visit a comfortable and enjoyable experience, putting the customer first. A knowledgeable salesman and a true asset to the company. Many thanks.

H. M.

Kirsten is fantastic, really effortless experience and thoroughly satisfied!

B. C.

I purchased my car from Merc Leeds a few weeks ago. I was dealt with by Lyndon who has been great. Although there has been a small issue with the handbrake, Lyndon has gone above and beyond the call of duty to help me get the issue sorted with my local merc dealer who I cant say the same for. Lyndon is how a sales person should be, not just selling a car but very helpful with the after sales service and easily contactable, true to his word. I would certainly buy another car from him.

L. L.

Kristen is very helpful and appreciated her assistance in getting the car I wanted.

G. T.

Just bought a new car and from here and was very pleased with the whole experience. I was looked after by Sarah who was very friendly and extremely professional and well organised. Would highly recommend.

I. A.

Mercedes dealer Kai Simpson, who works in the Parts department, gave me excellent service with a great deal on Parts. He provided professional service and I found him very helpful. Overall, great customer service. Thanks, Kai Simpson

R. C.

Had an exceptional service by Rashid and Laura, customer service excellence. Answering all my queries and attending to my every need would highly recommend mercedes Leeds if you are looking for your next Merc.. speak to Rashid extremely knowledgeable, helpful and friendly and found me the right deal in part exchanging my car and finding the suitable gls, I was looking for, one happy customer!! A returning customer..

A. C.

Donna from services was very helpful in answering my questions and assisting me

P. P.

Kirsten was very friendly and gave some great advice.Very much appreciated and great show room.

L. R.

Made a phone call earlier in the week to ask some spec questions about my current merc, spoke to a lady named Kirsten who was very helpful and took the time to answer my questions, great service!

M. S. A.

I am looking to get a car via NHS Salary Sacrifice Scheme. Sarah arranged the test drive of EQC. She was pleasant, professional with good communication skills. She took time to explain the differences and answered our queries. The Centre is following SOPs to fight against Covid. Really please with whole experience.

M. H.

Great experience with Mercedes as always, Shabaaz was excellent and made sure I was well looked after and the customer service was great from all the staff here!

L. B.

Service is good. Can’t fault the staff. However, the loan car I got was filthy. An 18 plate C-Class estate which was great, but covered in dust inside and filthy on the outside. It also came with a complimentary banana skin in the passenger door pocket. It stank. Maybe a bit more pride in your demo/service loan stock wouldn’t go amiss!

B. W.

On Major road in Leeds. On site parking for customers. With covid restrictions it's best to ring and make an appointment. Level parking and access.

M. H.

I would like to say the service I received from Donna Copland was excellent,nothing was to much trouble for her I wouldn’t hesitate to use the service again.

A. M.

Friendly and pleasant on arrival by a passing member of staff in the car park. Then I was quick to be greeted at the reception desk , asking me if I needed any help. The young lady was very courteous and correctly offered me a seat in the waiting lounge. Shortly afterwards a member of the sales team attended to my enquiries. He was extremely efficient. I was very impressed!

l. h.

Just had are new Mercedes delivered by Alistair who I must say was very professional and had great customer service.. Great job....very helpful very knowledgeable well done very happy with service

S. J.

Amazing - Kirsten was super helpful every step of the way!!! Love my new car - One happy customer!!! 🙂

J. P.

Fantastic experience with this dealer. Very professional throughout the ordering process of my new car. Updated promptly, felt well looked after. I highly recommend using Mercedes-Benz of Leeds.

D. L.

typical car dealer pretty good when buying not great after. Spoke with service, must have told her three times I have a service plan yet she just kept reading from her script telling me how much the service was! Also told her I wanted the car collecting yet she kept telling me the email would show me the location of the dealership!? dumb

F. H.

Alistair summers from sales. He consistently went above and beyond to cater for everything we requested and we can’t thank him enough! Had fantastic experience at this dealership and 5 star 👌🏻customer service

F. R.

Excellent service from Sheri Bedford,from start to finish and after care has been fantastic. She was very helpful,professional and knowledgeable on the vehicle and a please to do business with.highly recommend.

J. G.

I bought an approved used A200 from this dealership, after a week or so I noticed the rear bumper had a defect on and was not up to Mercedes approved used standard, this was due to work been done on it prior to me purchasing the car After speaking to Paul and Dwayne they quickly rectified this problem and booked my car in for repair first thing, excellent service from this dealership from sale to after care, would highly recommend the customer service I received! A big thank you to Paul and Dwayne who looked after me and my new car tremendously

T. R.

FIRST CLASS SERVICE ALL THE WAY FROM THE WHOLE TEAM!! We cant fault theses guys at all!! Ive had two cars from them, one of them had a few small warranty issue which where dealt with promptly. 2nd car, they drove to Leicester to collect for a service and MOT and returned it in the same! I would definitely recommend and will be using them again for sure! A1!

A. B. (.

The parts Dept staff were excellent to deal with. Intelligent, knowledgeable and polite. Efficiently dealt with. However the salesperson's attitude was one of "superiority" over the customer, as if they were better than any customer. They were slow to react to my presence,and condescending, patronising and unhelpful.

K. H.

The staff at Leeds Mercedes Benz provided an excellent first class service especially Ray Murefu the salesman who made the whole buying process so easy. He was very informative not only about the car but the extras such as insurance,the servicing packages etc at no time did I feel pressurised into making a decision. I am delighted to say my husband and I picked up my SLK on Friday morning Ray made the experience really special . Now looking forward to many miles of happy motoring. Karin H

A. G.

Got my first electric car from Mercedes Benz of Leeds. Delighted with the EQC and the service I received from Sarah Donaghey.

z. s.

Purchased some parts for my Mercedes and I have to say the knowledge and expertise given by a gentlemen in the name of Navid was exceptional. Will definitely use this branch as my regular place to purchase any future parts.

e. j.

Donna at Stratstone, Leeds has gone over and above to help me get my vehicle to the Leeds dealership for a system recall, a big thank you for her kindness and help with it.

M. P.

Fantastic experience with Jess! The level of service was exactly what you’d expect from a premium brand. No messing around, promises kept, car delivered to my door. Outstanding! 5*

B. G.

Always helpful, service and quality of the cars are spot on. I use the sit and wait service and they're prompt and give regular updates. They have good toilet and baby facilities and free wi-fi. It can get busy but staff are helpful and usually on hand.

R. D.

I recently had my E-Class Estate in at Mercedes-Benz, Leeds, under warranty, as it had developed a problem with the AIRMATIC suspension system. Right from the initial drop off; throughout the repair process; through to the collection of my car, I was kept fully informed with progress and given a clear completion date - to which the team delivered. Upon collection of my car, not only was I show to it by a member of the team; it had also have a mini valet too. A big thank you to Lee McDermott, Richard Sellars and the team for an excellent customer experience. I will be using Mercedes-Benz, Leeds again!

A. S.

Dealt with Kirsten ...very pleasant and very proffesional ..A pleasure to deal with ...highly recommended

O. L.

Just purchased new car from Mercedes Benz Leeds through the wonderful Kirsten, five stars!!

L.

Booked a test drive with Kirsten. Very efficient and friendly service. Will definitely recommend to friends and family

G. S. (.

Standard Mercedes - expensive! But if you speak to the mechanics/engineers they can be open to fixing some things instead of replacing them. Service is always good but then again it should be at dealership prices.

S. H.

Well staffed. Even though it was a Saturday and busy the staff were friendly and made themselves available. All questions answered and a good range of cars in the showroom to view. Good service.

s. Y.

Shabaaz has given me great service everytime I have come to Mercedes-Benz. Thank you

E. L.

Shabaaz was really helpful. Great service.

F. J.

I will recommend this branch as I had a great experience and a great deal. The service by Zacky was great, he answered every question I had and also updated me with everything. Zacky and the team made sure everything went smoothly for us. Thank you!

C. D.

Excellent customer services from Cavan. Highly recommended Cavan was outstanding start to finish credit to the company and the Brand. Excellent Dealership and outstanding Customer services.

S. E.

Picked my new car up today from ordering to collecting it customer service was fantastic very helpful and polite a special thanks to Liam and zara who dealt with it all for me and the car is beautiful

J. W.

Donna was helpful and attentive.. Good service

R. G.

Contacted Stratstone Mercedes Leeds service department for help with service history on one of our own older used vehicles. Helen Frisby, service team manager couldn't have been more helpful! She gave us all the help we needed and more! What an absolute gem! We don't do servicing ourselves but if anybody ever wanted a recommendation, Stratstone Mercedes Leeds has 5 stars from me! Robert Gilpin- GMC2000 Leeds

J. G.

Shabaaz was brilliant sorted everything for me!

E. D.

Navid Akhtar Parts Technician Needed another hard to source part for 107 slc.......not for Nav. E mail enquiry from Ireland ,.replied and confirmed availability and price within the hour.Posted out to Ireland within 2 working days. That's how to fly the flag for the marque and the dealership. 5 star service from Navid. Many Thanks Gerry Gallagher Navid Akhtar Parts Operations Professional Efficient Friendly Knowledgeable and Obliging.Nothing too much trouble and a pleasure to deal with. Many Thanks Gerry G

S. C.

picked up my new car Tuesday and had the most fantastic experience courtesy of sarah Donaghey, very attentive to detail and made it most pleasurable! Thank you so much sarah and MB you need to look after her you've a star right there!

N. K.

Sue at the reception was absolutely fantastic. Made us feel welcome and asked if we wanted a drink Whyle we waited for a sales persin. Kelvin wetherll AMG sales rep didn't seem to interested in our business (maybe he had a long day) He just didn't seem to make conversation

M. B.

Shabaaz was extremely helpful. Polite and very amenable.

Z. H.

Fantastic service received by Shabaaz. Great customer service, highly recommend

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