Reviews of Lexus Leicester. (Car Dealer) in Leicester (Leicestershire).

Lexus Leicester

413 Reviews

310 Comments

Car dealer

Lexus dealer

Blackbird Mills, Abbey Ln, Leicester LE4 0DZ, United Kingdom

Description

Information of Lexus Leicester, Car dealer in Leicester (Leicestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Lexus Leicester

Popular times

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Reviews of Lexus Leicester

H. A.

Had an amazing experience at Lexus, Leicester. Sales team gave me a top-notch customer service. Special mention ' Marlon Hughes' what an amazing gentleman. Explained everything through out the process and made it easy and smooth. Would love to recommend for friends and family. A massive thank you Team, Lexus Leicester.🙏

R. H.

I visited Lexus Leicester and test drove an RX450h SUV. The dealership has a massive wow factor. The cars are stunningly beautiful. I spoke to the dealer principal, Nathan and was looked after by Catherine. Both so nice, pleasant and very helpful. The car was stunning. I shall buy one from this brilliant dealership.

R. R.

We are pleased to have bought a near new Lexus 250H from Lexus Leicester at the end of November 2021. The car has been a pleasure to drive since and we are so happy we went with Lexus. Darryl and Josh in particular were very helpful at the branch and went out of their way to get the whole process sorted out smoothly and efficiently within just a week. We had gone all the way from London and they did not disappoint, they kept us constantly updated and the service was above expectation. I would highly recommend them and Lexus Leicester to anyone wanting to purchase a Lexus.

S. W.

Thank you Lexus Leicester! As we don't have a Lexus dealership very near to us, the whole sales process was managed by phone and online. We were very confident we'd be happy with the car ...and we are. We were well supported by Darryl and Josh throughout, as well as others from the team upon arrival in Leicester. Highly recommended.

B. F.

Excellent service and a very professional approach to customer service. Top marks to Leon Kenny on the way he handled the sale of my new Lexus ES a credit to his company. Would recommend anyone who is looking to change their vehicle to visit the Lexus showroom on Abbey Lane Leicester.

J. S.

The welcome that I received as soon as I walked into the showroom/reception area was nice. Jonathan also made me feel welcome while he checked me in. I had originally booked my RX450h in for an MOT and a courtesy car. I was kept in touch with how things were going and needed two new tyres that were ordered for fitting the following day. I was also advised that fuel injectors needed replacing and these were fitted on warranty. I picked my car up two days later fully cleaned inside and out. Jonathon was excellent. I also had a chance to talk with Harry about the possibility of changing our RX for a new car in the future. Overall the experience was brilliant. Many Thanks. John Smith

s.

Just purchased a new Lexus UX f sport ( Jan 22) , I’ve been delighted with the service throughout the process. All of the Leicester Lexus staff were extremely friendly and professional, but special mention to Darryl who looked after the sale. Excellent service. I would recommend both the vehicle and the staff to anyone. Phil

T. D.

Purchased a car frrom a distance of circa 250 miles. All discussions clear & concise, with everyone clear in understanding of agreement/ negotiations. Thank you for all your professional treatment. Felt very fairly treated, in all that they did. Made our 4 hour journey worthwhile.

F. S. A.

I recently bought my car on the picture. my experience was very great. Marlon Hughes made everything easy and smooth with outstanding professional approaches and very helpful gentleman indeed.

D. W.

Just about one year ago we purchased a car from Lexus Leicester. We recently dropped our NX300 H off for a service and MOT. This is a superbly well run dealership, all the staff we interacted with were polite and friendly. On requesting a taxi to take my wife and I into Leicester town centre, we were driven in by our service advisor (in a very impressive all electric Lexus). A big thank you to all the staff at Lexus Leicester. Buy a Lexus, you will never regret it.

k. H.

We bought our CT200h from them ten yrs ago and they have serviced it ever since. Their service has got better over the years and although there were a couple of grumbles, on the whole we have found them pretty good and our car is still working well..

J. E.

Good experience from start to finish, telephone conversations were polite and informative, showroom visits were a pleasure, from the front reception through to the sales team and workshops. Always offered a warm drink and loved the ginger cookies.

A. D.

Excellent service. Friendly welcome at reception helpful and informative service colleagues. work on my brakes was completed on time. Also had two tyres fitted, as the price was competitive with other quotes I had from other tyre companies.

D. U.

Just purchased the new NX350h from Lexus Leicester. The service was outstanding. Leon Kenny was in constant communication with updates and accommodated all my needs. Made my experience as stress free and streamlined as possible. When I went to collect my new car the experience provided was fantastic. Thanks Leon and Lexus Leicester. I love my new car.

K. P.

Picked our new Lexus RX450H Premium Sport Edition today from Lexus Leicester. I have to say one of the best experiences collecting a brand new car, the secret reveal room!! Thank you Leon Kenny for the amazing experience and the fantastic customer experience. Thank you….. Kieran

A. D.

Darryl Heggs looked after me extremely well from first enquiry through to ringing me the day after I collected the car to check I was happy with it. Very easy transaction that started with me browsing cars on the Lexus website and led me to Leicester. Thank you both Darryl and Hitan for looking after me both times I was in the showroom, and to Darryl for your timely actions and communications.

L. B.

As usual service is outstanding and the staff very very helpful. Love being part of Lexus. Really it's amazing. I love the car and can't wait to have the all new NX in my hands.

D. D.

I have a service contract with Lexus and on 10Mar my car was serviced at Lexus Leicester. In addition I had front&rear dashcam fitted at a cost of £375.00. When I got home I found that the dashcam rear footage was missing. I called service and was asked to check few things, still did not work. I then went to Lexus. dashcam maintenance engineer Harry checked out on my iPhone but even he couldn’t find rear footage footage. He said will have to make technician appointment to check connections. I had to wait nearly 2hrs for an appointment. In between I was asked few times if all ok but still had to wait. I would have thought that dashcam would have been thouroughly checked for front and Rear footage working correctly before giving vehicle to customer. After all I paid lot of money for service and dashcam. I have been given an appointment on Tuesday 15th Mar at 10am. I am disappointed that this should have been resolved on the day instead of giving another appointment . I live some 10 miles away and even no free courtesy car was offered. This has caused me lots inconvenience and mine and Lexus waste of time. Also on 15th I had to take time off for this and hang around for few hours. Did not expect this from a reputable company

D. H.

I recently visited Lexus for repair works and received a very professional 5 star service, I couldn't fault anything, they did exactly what they said they were going to do and kept me informed along the way. I would not hesitate to use again a very trusted quality service all round

A. M.

I can honestly say that the service received from Johnathon and the team at leicester Lexus was and is the best service I have received from any main dealer, the professionalism and willingness to help far exceeds any other in the business, I will go as far as saying that my next purchase will be with this branch. Thank you for making my visit a very enjoyable and stress free time.

A. D.

The sales team were extremely warm and friendly. I took a 3 hour drive to this particular Lexus. Harry The salesman I dealt with was patient, kind and helpful. He genuinely made the experience easy. Also the manager came and introduced himself, which was lovely. I have recommended them to family and friends

S. K.

A very enjoyable experience from the initial sales call to the delivery of my car. Josh gave a very good part exchange price and I got the new car for a decent price. All the paper transactions were very easily dealt with and on picking up the car the hand over was done to the highest standards. All in all well worth the 5 hours drive to collect the car. Thank you Josh and Lexus Leicester.

B.

Went into Lexus Leicester today had a excellent service from Lexus specialist called Kathryn Van-Kleef. She was very patiently answered all our questions and we did not feel any pressured to purchase, she make sure we understand our needs in the car before we go ahead with our purchase. She make us feel comfortable and welcome. Anyone who want to purchase a Lexus u should ask for Kathryn.

L. B.

Received a telephone call from Harry ( Lexus Leicester) who explained to me that I can get a brand new car with possibly similar monthly payment to what I am already paying. Didn't waste time and booked an appointment with Harry. Harry is very professional, He explained evetyhing in terms that I understood. He is very knowledgeable. I felt like I was driving the brand new car already with the way he described the features of the brand new car. This is my fifth car, and Lexus has never disappointed me!

d. p.

Unfortunately, while pootling along merrily away my Lexus decided to stop working with immediate effect in an act of wilful automative disobedience. After a short consultation with the man from the AA it disclosed that the alternator had shorted and killed the battery which was I'll be honest, less-than-ideal. This happened late afternoon/early evening so not much could be done apart from getting home and resolving the issue the following day. I called the dealership and spoke with Jonathan (who was brilliant when I previously took the car in for a TPMS issue last year) which I took as a good sign, explained my situation and what the problem was. Jonathan, cool as a cucumber, tells me to bring it in leave it with the mechanics and they'll sort it out. And that was pretty much exactly what happened. I got a call later that day, informing me what was happening with the car and told to expect a call on Monday when the car's ready to pick up. I got the call Monday lunchtime and Jonathan explained after a health check a couple things that require attention, nothing urgent but will need to be looked at before the next MOT. When I got there, I spoke with another gentleman (American Jonathan) who was just as brilliant. Bumped into British Jonathan in the car park, and he explained my options in more detail, he didn't have to, could have just carried on walking but took the time to answer any questions and allay any concerns I might have had. First. Class. Service. Everyone. The following day I got a follow-up phone call just asking if everything was ok. At all times I've been treated with courtesy and care advised if and/or anything needs to be looked at, rather than be seen as a walking wallet in need of slimming down. Really cannot thank everyone enough for all their help and say how great the customer service is, it's well known to be second-to-none and the reputation is well deserved simple because it's well earned. Thanks once again Lexus Leicester

X. Z.

I will highly recommend Lexus Leicester, typical Lexus service standard. Darryl is very friendly and helped me a lot during the purchase. Very good experience.

P. R.

I enquired about repairs to my Lexus LS500H. Arrangements were made to book the car in and the repairs were carried out in one day. All the repairs were undertaken as well as looking at a small fault with the fuel filler cap. The service and communication were excellent throughout, especially by Zanab. I would definitely recommend Lexus to my friends and family.

S. K.

A very enjoyable experience from the initial sales call to the delivery of my car. …

O. O.

Good service delivery! Special thanks to Marlon Hughes and the rest of the team for a job well done.

X. Z.

I will highly recommend Lexus Leicester, typical Lexus service standard. Darryl is very friendly and helped me a lot during the purchase. Very good experience.

L. S.

Daryll was really helpful. He explained all our options and kept me up to date throughout the process. Thank you!

N. R.

Really good service, bought a Vauxhall Astra from them. Was served by Marlon, managed to sort out a decent deal. Overall happy with the whole process.

C. M.

well organised, the work was done by the time i wanted to pick the car up, all went well

B.

Went into Lexus Leicester today had a excellent service from Lexus specialist called Kathryn Van-Kleef. She was very patiently answered all our questions and we did not feel any pressured to purchase, she make sure we understand our needs …

J. G.

Excellent, friendly and professional service by Marlon. Great value for money too. Brilliant service and patience as we had a young child in tow! Offer of tea/coffee and juice for the little one. Would definitely buy from Lexus again. Thank you!

D. D.

I have a service contract with Lexus and on 10Mar my car was serviced at Lexus Leicester. In addition I had front&rear dashcam fitted at a cost of £375.00. When I got home I found that the dashcam rear footage was missing. I called …

J. M.

My car service was excellent and good friendly staff as usual with video report.

O. O.

Good service delivery! Special thanks to Marlon Hughes and the rest of the team for a job well done.

A. L.

Staff very friendly and helpful car service was excellent no bad remarks at all

J. G.

Excellent, friendly and professional service by Marlon. Great value for money too. Brilliant service and patience as we had a young child in tow! Offer of tea/coffee and juice for the little one. Would definitely buy from Lexus again. Thank you!

J. S.

Recently purchased a used Ford Kuga and had the pleasure of dealing with Leon Kenny in sales who was brilliant to deal with. I was buying the car remotely and he went to great lengths to answer all my questions and provided a very detailed personal video of the car for me to so I could see the condition also. Very polite and professional and this was the case when my partner arrived to collect the vehicle only 2 days later, fully serviced and with a fresh MOT. I'd have no hesitation in recommending these guys to anyone in the future. Thanks again Leon (and Harry)

T. C.

I arrived at Lexus Leicester after a dissapointing experience with my current car and made the decision to change brands. The level of knowledge, professionalism and customer service was outstanding from start to finish. The purchase of my new car was seamless and I felt valued as a customer. Thank you Hiten (Harry) for all your assistance and I love my new car and I would recommend Lexus Leicester without a second thought.

B. S.

5 star service from first minute of arrival to the dealership Lexus Leicester. Staff are so friendly and make full explanation of whole process during my visit. Just cannot ask for anymore.

L. M.

Brought the car in for service and had opted for Apple Carplay upgrade. This took much longer than expected, requiring a sat nav upgrade (with additional cost!). The download speeds for these seemed painfully slow as it took two days in the end. Lexus were top quality however, they gave me a courtesy car for this period and upgraded the Apple Carplay for free because of the unexpected delay and additional cost of sat nav upgrade. Overall, very happy with service, particularly because the people I dealt with were honest and open.

R. K.

Very friendly and nice place. On display are a few new and used cars from this Lexus show room. Had service done at this, where we bought our Lexus car 7 years ago. Will definitely recommend as food with snacks / coffee / tea / magazines / big screen television with comfortable seating available. Can be improved on having a receptionist all the time to help customers.

N. M.

So in love with our new car that we purchased recently from Lexus Leicester. The whole team were really helpful , in particular, Leon who was very accommodating from start to finish! This is the first car we have bought from a showroom and we were very nervous about the amount of money we were spending and if we were making the right decision. Leon was extremely understanding and patient with us as we came to our decision, he made us laugh lots and made us feel really comfortable to talk to him on a much personal level. I would 100% recommend Lexus Leicester, the whole team there are lovely and it does not feel at all like you are being pressured into a sale, it is such a nice experience and very relaxed and that is exactly what you want when you are making such a big decision. :)

L. S.

Thoroughly professional, welcoming, friendly staff with extensive knowledge about the vehicles. Kathryn Van-Kleef was excellent - explained everything to us and sent us a follow up video explaining all the controls and functions for us to refer back to which was an extra touch. We would definitely recommend Lexus Leicester and will be returning in the future.

L. S.

Daryll was really helpful. He explained all our options and kept me up to date throughout the process. Thank you!

m. p.

In all my years of buying new cars from new. I have never meet a gentleman to be so polite and knowledgeable like Darryl.Darryl is more like a friend than a salesperson

K. B.

We dealt with Josh Coley and he was fantastic from our first telephone conversation. Helpful, knowledgeable about the car, and was not “pushy” at all, we found the experience smooth and he allayed any concerns we had as we were travelling from Glasgow, Josh is a credit to Inchcape.

W. B.

Staff where fantastic, especially Marlow. Who could not do another. Thanks to Richard the manager as well. Definitely recommend them to anyone else who looking for a car.

r. N.

My car had recently developed a creak which was annoying as it ruined the experience of driving a Lexus. The fault took a while to be rectified, as these things often do, given the complexity of modern cars inc all of the electrics involved. I was however, kept informed of progress by an excellent front facing staff member (Zainab) who was an absolute star. The lengthy diagnosis was outweighed by Zainab's determination and zeal to get this matter sorted come what may! A positive experience.

C. M.

well organised, the work was done by the time i wanted to pick the car up, all went well

m. f.

Marlon was extremely helpful, very honest , very smart and totally professional in every part of my dealing with him. I would totally recommend that you ask for Marlon should you visit Lexus Leicester. Many thanks to Marlon and the staff at Lexus Leicester.

S. T.

Great place to buy your car from. Marlon was brilliant, very helpful and knowledgeable

R. S.

Lexus Leicester had the perfect new car for my wife. The whole purchasing experience was very efficient yet relaxed and made a refreshing change from the usual car buying pantomime we have experienced with other brands.

h. r.

I purchased a Lexus GS300h from Lexus Leicester. The sales executive Harry who I dealt with from start to finish was exceptionally professional and knowledgeable and his customer service skills were more than impressive. I would not hesitate to deal with them again in the future. Also, in this difficult time of trading, reassurance of hygiene and safe measures were adhered to and I had the vehicle delivered to me which again was handled very well indeed. A top professional company. Very pleased indeed with my new vehicle and the excellent all round service I received.

A. A.

Leon Kenny - I'd give you 10 stars if I could. Very helpful, polite, patient & ultimatley helped resolve the issues on the vehicle communicated throughout the entire process even a courtesy phone call within 24 hours post sale. Brilliant salesman without the arrogance. The reason I am not giving 5 stars is because of my overall exprience, my story below. After searching for a couple of weeks I found a low mileage vehicle, nice colour combination. Leon sent over a walkaround video of the car. In my opinion the car was priced high considering the age of the vehicle, put an offer in sales manager declined as the vehicle prices are managed by head office on a daily basis, this is subjective as head office will not see the condition of the vehicle, they rely on the sales manager to price according for maximum profit I get it however I chose not to challenge it until I saw the vehicle in person & being a main dealer I wanted to experience it. Travelling from Manchester to Leicester I was asked to leave a large deposit of £500, which is fully refundable as there is alot of interest in the vehicle. Interestingly another Main dealer in Wolverhampton wanted £200 deposit why would it vary? I would suggest only leaving a deposit if your comitted to buying the vehicle otherwise you may face challenges getting that refund. Get it in writing! Booking via appointment upon arrival the receptionist lady greets me & gives a warm welcome. Very polite, seconds later the later sales manager also said hello. I get to see the vehicle in person this is not what you expect from a main dealer & a customer should not have to prompt you to get the vehicle ready for sale. The quality control is lacking. I understand it was month end & targets have to be met. The standard line is our vehicles are pitch ready to take away really? I am not convinced! - Key remote out of the 1/2 is completley dead needs a new battery. - No service book in the car "All computerised now sir" but where is it the print out as I will need it when I have to sell it - Passenger side mirror case and LED cracked - Bodywork the rear quarter has clear plastic protective film trapped dirt looks like a scuff being white paintwork unpresentable. - Tyre pressure warning light on - No fuel had to be refuelled for my test drive - Tyres are legal however tyre shoulders are cracked due to (age) At this point I am thinking its fair to ask a for a refund on my deposit & walk away what else may be wrong that I dont see. Leon reassures me not to worry all of the above will be corrected before collection in a weeks time. I took his word all was sorted thankfully with the exception of cracked (budget) tyres only noticed this once I got home. Upon collection a week later: - Service book stamped but with incorrect mileage. - Driveaway insurance provided -Taxed - Keeper details exchanged - Made a full payment *** Leon returns after a long 20 minute wait sorry sir you cant take the car as our payment system is down, at this stage im not walking away without the car! Considering this is my 2nd visit & the inconvenience it would cause. After I said give me my refund and I will leave! The systems all of a sudden come back up and your good to go sir. As I was a cash buyer I sense it didnt favour the sale as the finance deal is where the profit margins are. No apology, no gift bag. Worn out Lexus keyring provided. - Thanks for that. Why did I chose a main dealer over an independent trader? after reading reviews Lexus customer experience is renowned for customer satisfaction, my experience it was no different than an ordinary dealer if anything more stressful. This is my experience I strongly recommend do your homework & due dilligence

s. j.

I was booked in for the 6th larger service. at the same time, I was offered an MOT as it had also expired. brilliant staff and service from the team, as always.

s. m.

All the staff we met were friendly, attentive and professional we just received such an amazing service. We proudly purchased our car with Harry who was exceptional in his customer care and dealing with our concerns and queries promptly. We were most amazed by the video sent by him about getting to know our new car which was brilliant. We have had our car for a week and love it !! Thank you- especially to Harry

N. P.

Marvellous Marlon , well what can I say after a disappointing visit to Mercedes and bmw I had lost all faith in car sales personnel until Marlon saved the day. Great service, polite very helpful and most of all patient. Will definitely be be going back there to visit marvellous Marlon agin

S. A.

Marlon and the gang have the covid safety down. Customer services is outstanding from all. Friendly, talkative and welcoming. Thanks, guys. I had a great experience.

P. V.

The receotion staff were very cordial immediately responded to the purpose of our visit by contacting the appropriate person. The salesman Mr Hitesh Pankhania in particular was very helpful and politally answered all our queries satisfactorily that tilted the balance in favour of purchasing the present Lexus.

M. G.

I bought a piece of jewelry last Friday. The experience was excellent! Apart from the fact that we are very happy with the car, I highly recommend the Lexus Center Leicester. A huge thank you to Darryl Heggs, who did her best to make us happy. Daryl is a gold price consultant for the Lexus Center. We felt very comfortable. Thank you so much for this wonderful experience!

S. S. B.

My visit to this dealership was good. The receptionist was very pleasant and helpful and customer service was okay with a slight delay in checking my drivers licence and courtesy car but thanks to Emma the aftersales manager sorted it out quickly.

A. K.

Easy to locate, warm and friendly staff who were happy to welcome you. Process though took bit longer than expected but was easy and smooth. A very special mention for Josh who right from my first call until end kept me well informed of all procedures a true professional

M. G.

I was considering a Lexus to replace my current car and I was looked after very well by all the staff I came into contact with. I was impressed by the way the sales team went the extra mile to ensure I got the specification of the car I wanted providing me with a number of attractive options. The attention paid to ensure the premises were Covid-19 safe was also very reassuring. Everything was definitely 10 out of 10.

L. B.

A warning light lit on my car dashboard. I didn't know what it was for. So I went Lexus. I asked for her. A lady called ZAINAB came to help me. She said the warning light is for tyre pressure. She went out of her way took my car and adjusted the tyre pressure of my car and brought my car back. What a wonderful service her and Lexus Leicester. Absolutely FIRST CLASS service. I therefore recommend everyone, if you are looking for a first class after sales service, then buy a Lexus car from LEXUS LEICESTER. You will be glad you did.

R. C.

All was good. The service and attention received from Leon Kenny was very good indeed.

D. C.

Lexus Leicester.... Just too good. Buying a car, trading in the part exchange and collection was smooth sailing.. 5 Stars.. Harry and Richard were both very helpful. Thank you both.

F. G.

They are an excellent Lexus dealership (I own a Lexus so I have experience of Lexus dealers) and I would have no hesitation to buy a Lexus from them. They had a very nice car for sale but it took too long for me to make up my mind and it was sold when I was ready to buy it). Their sales department (Harry and his colleague, I forgot his name) is top, very proactive and upfront with information

C. G.

A team working at Lexus Leicester! Darryl and Chris were dealing with getting for me brand new NX 300h. Top customer service and excellent communication, and good banter! Thank you guys and well done 👍

B. B.

Kathryn was just amazing! Brilliant service received.

M. C.

My car was collected from my home. It was an excellent service and returned to me the same day, even though they were drivers down on the day, company personnel went out of their way for me.

K. S.

Hi, my experience was truly amazing! I had a plan to surprise my wife and son with the Lexus NX300. Alex made it seamlessly possible and she went over and beyond to keep it a surprise and give top quality service. The surprise came off perfect! I will reccomend Alex, Richard and the Lexus Leicester team any day. Keep up the great work! Thanks again and again.

M. D.

Brilliant service by Leon I bought the car by just looking at the pictures and the service which I got from him was brilliant when I came to pick the car up he also give excellent customer service and sorted everything out for me

I. N.

Very calm experience. Sadly no coffee whilst waiting but covid has changed many things. Staff very friendly and attentive. Service carried out quickly and efficiently. Even had video of underside of car and tyre tread checks.

R. V.

10 / 10 in all aspects ! I have been using this dealership since 2016 and their customer service goes above and beyond. The amazing experience I have had at this branch has motivated me to be a loyal customer and I now always prefer to liaise with them during my lease renewals. Hiten (Harry) the sales consultant was extremely helpful. He was very professional , friendly and patient when I recently made an inquiry about my lease renewal. He really understood what I was after as a customer and helped me select the right option for me. He made the experience of getting the car so smooth and stress free. I highly recommend this dealership to anyone looking for a great car from some amazing, friendly and professional people. Keep up the great work Lexus Leicester !

R. D.

I have been a customer at Lexus Leicester on and off for over 12 years now. The staff are an absolute credit to the brand and are the reason that people like me keep on returning. Nothing is too much trouble and I am always left feeling cossetted, priveleged and extremely satisfied with the way I have been treated. I have recently been dealing with Emma Beadman and Ellie Podgers who have again upheld the highest standards expected of Lexus. I have dealt with Volvo and Audi dealerships over the years and can state with confidence that Lexus customer service is second to none. Well done Emma and Ellie! Raj Dard Whetstone Leicester

J. M.

Recently bought a Ford Kuga from Lexus in Leicester. All contact personable and professional. Overall, very good experience and would recommend you buying your next car from them. Many thanks fellas.

j. k.

Great service! Marlon Hughes from the Leicester branch took great care in looking after me, explained everything in detail and was very helpful.

l. w.

both Jonathon's service and sales dept was very helpful and provided great service as always

S. M.

It seems as though Lexus have some thick treacle in their systems, from not having a clear spec provided to various different dates being missed and then still not having payment for our part exchange over a week later its not quite been a premium service. Perhaps due to getting back into the swing of things after covid but it seems to me like a simple review could easily identify plenty of improvements. Provide a clear spec for the car, indicate required information / steps and clearly state (and stick to) when they will be completed and don't almost delay delivery of a vehicle because finance is approved but lexus finance haven't paid the garage (its lexus as far as the customer is concerned) and then not stick to the 2-5days for payment for part exchange vehicle. It seems a bit like double standards and it has been more hassle than it should have been, I have to step away from work numerous times to try and keep things going / get info and that shouldn't really be the case imho.

W. R.

Lexus Leicester - Professionalism and Customer care. Just taken receipt of my new RX 450h. Again top marks for Lexus Leicester - with a specific mention of Alex Alonso the sales executive. From the initial enquiry to the handover of new vehicle, Alex has been wonderful. Understanding of my needs, information, helping to ease the decision making process. Simply put - Professionalism and Customer care. No coffee on this occasion due to Covid restrictions - but despite this excellent care and attention once again. On my way to picking up my new vehicle I was thinking to myself: Why still Lexus after nearly 18 years, (my 5th in a row, 4th RX I may add)? My answer is 'quality of service, always on point, nothing too much trouble. Thanks L.L '

O. A.

Excellent customer service and welcoming environment. Couldn’t ask for more. Thank you.

A. G.

Friendly and very helpful staff when collecting a car for delivery

D. T.

From Start to finish a very easy nice buying experience. Got to test drive alone for 30 mins. Alex was wonderful with everything. Even got a video from her on how use & connect all interior switches & devices..I would certainly recommend this lexus Dealership to anyone looking to buy one of these wonderful cars..

J. H.

The service department is FANTASTIC nothing is too much trouble if the say it will be ready the car always is looking immaculate too

M. W.

Marlon was extremely helpful and attentive, listened to our needs and helped us find a car that is perfect for us very pleased with the service and would highly recommend.

M. O.

As always very obliging and efficient service from everyone I have spoken to, especially through these difficult times , many thanks Clive Owen .

D. P.

Went to see a used RX and on arrival delighted it was washed and clean and had already been put in a display area so we could get the best viewing and not stuck in a corner of the car park. Went for a test drive with none of the usual, 'sorry we've got to stop for fuel' nonsense! Sales specialist, Lauren Barber, was most helpful, very knowledgeable, reserved the car and agreed a collection date. When I phoned late next day to say I might prefer another car they had for sale Lauren said no problem, we want you to be happy and it's important you get the right car. Subsequently took delivery and the handover process was very smooth, finance all dealt with very easily assisted by Richard Rains and the sales manager Paul Butt was also most helpful and particularly customer focused. Overall I was very impressed with Lexus Leicester and their most professional and friendly approach. I would certainly recommend them.

S. J.

warm welcome well explained,timely done the job well.

b. s.

Excellent service as always and I will continue to recommend Lexus, Leicester to friends and family.

A. J.

Had a fantastic experience with Lexus Leicester. Staff are excellent (special mention to Joshua) who sorted us out with a great offer on our new car. Easy quick no hassle transaction, very welcoming and professional would highly recommend.

J. K.

What lovely people. Only a regular service, but treated wonderfully by all the staff. Kept me up to date with how things were going. Timings were spot on. May just consider Lexus Leicester as my favourite coffee shop, Costa, Nero, all the rest look out. Thank you Lexus Leicester.

R. S.

Excellent level of service. Very thorough in explaining and modelling PCP finance plan. allowed time to think things through, not the pushy salesman approach. Went through the finance very meticulously, what would be in our best interest. Thanks to Josh and Richard. There were some marks,scuffs and a tear on the leather before I purchased the almost brand new NX300h. On collection they were not removed however I've been re-assured it will be seen to when I next bring it in, which I am satisfied with. A great all round experience and hopefully a converted life long Lexus customer. Mr Raza Sheikh.

W. P.

I called up interested in purchasing a Mazda at the Lexus garage. Alex Alonso was very quick to explain the details of the purchasing process with me, as well as helping me to work out my travel plans for the viewing. The purchase process was very easy - Alex was clearly experienced with the many facets involved. Despite not being a Lexus car, Alex was still very knowledgeable in the functions of the car, ensuring I understood all of the tools at my disposal before I left, happy with my purchase. I would highly recommend her.

S. L.

this is the second time we have brought a car from lexus Leicester, Marlon was excellent went above and beyond was so helpful and great attention to detail can highly recommend asking for marlon is you are buying a car from there, we have recommended him to other people and he has even called to see if everything is ok after we brought the car which he didn't need to do.

J. C.

Marlon was top notch. Excellent service and he made the whole experience straightforward. He couldn’t have been more helpful.

t. z.

Thank you for the first class service I received from the minute I walked into the showroom. Joshua Moore has been a fantastic sales representative who showed a good understading of the features and functions of the car in question along with it's past service and owner history. He pulled out all the stops to ensure I left the showroom a happy customer and a proud new owner of the IS300H. Lovely showroom and attentive customer service desk. Keep up the great work Joshua. Many thanks once again.ď

G. t.

Very helpful. No sales pitch as such. Car of the correct colour in stock. Price I was happy with.

D. H.

I wanted to purchase a new car and my choice was between a Mercedes and a Lexus. Having owned a Mercedes before I new what they were like and visited Mercedes Peterborough and Mercedes Leicester to see what was available and to be honest was not impressed with the customer service. Peterborough Mercedes never called me back and was in Mercedes Leicester for more than 10 minutes and nobody even had the decency to approach me. I then went to Lexus Leicester and the difference in customer service was night and day. I was greeted at reception, asked who i would like to speak to and then was shown to a very comfortable chair with coffee and biscuits directly following. After enjoying this my wife and I experienced an excellent test drive and fell in love with the vehicle almost immediately. The exterior finish was absolutely superb and the interior was mind blowing. It is so state of the art and beats Mercedes by a long way as I would have needed to have spent about another £15000 on a Mercedes to obtain the same level quality that was in this car. I am so glad I purchased a new Lexus instead of a Mercedes and would like to thank all who were involved in my purchase but especially the lovely Lauren who was very professional, polite and extremely knowledgeable in the Lexus range and is a huge asset to this company. I have never experienced such a high standard of customer service from start to finish and would highly recommend anyone to visit this dealership to purchase a new Lexus. Thank you so much once again, David

A. T.

Visited Lexus Leicester on Thursday 19th September for my car’s first service. Was greater by a lovely receptionist and offered coffee while I waited. Ellie prepared my documents and everything took only a few minutes. I really enjoyed my service video and could enjoy a courtesy car so I was able to get on with my day. Perfect as always from the start to finish

K.

Ordered a RX450H over phone on Monday morning and paid the reserved price and deposit overnight. Collected the car on Tuesday afternoon! Great service all around. Made to feel at easy and not rushed at all. Thanks to all especially Lauren

D. P.

What can I say, another excellent experience received by Lexus Leicester. Many thanks to Emma (service) and the rest of the team who have worked on my car over the past few years. Great service, polite, keeps you up to date with the status of the work. What is also nice is when I receive my Lexus IS300H F Sport back with that sparkle (***ting***) :-/ Keep up the good work Lexus Leicester – Mr D Parmar

A. D.

Salespersons especially Harry (Hiten) went out of their way and made several communications pre-sale and furthermore, he was absolutely amazing when he assisted with the surprise purchase to my father. .....6 STARS +

Z. A.

Booked my car in for MOT and Service, everything was handled professionally and smoothly, There was constant interaction between the service team and myself with relevant updates, the video blog was fantastic and informative. I would recommend anyone to have their service or mot with the Lexus Leicester Team.

m. b.

We received extremely good service when buying a used car recently. Knowledgeable sales rep, with no pressure and good hospitality. Sale completed smoothly, if slightly slow; I'd prefer to avoid the sales patter for additional services (only that reduced the score from 5). Not the cheapest but then, you get what you pay for... Recommended.

A. M.

Our recent experience of purchasing a car from Inchcape Lexus Leicester was excellent, from initial enquiry to collection. I first called to ask what the interior was like and rather than just sending an email with the answer I was sent a video of the interior and all the major features of the car. Excellent customer service and hospitality from all of the staff. We would fully recommend Lexus Leicester. Ben was fantastic throughout, knowledgeable, helpful and friendly. He made the process of buying the car very straightforward.

r. h.

We bought a used car a couple of weeks ago and spotted a small defect In The roof lining. Lauren organised to get the car booked in and whilst I sat with a cup of coffee it was sorted. They also noticed that I had scuffed the alloys already so whilst the car was in they touched the alloy rim up as well. The car was valeted and returned with a smile. Great service

S. A.

Came to collect a car from Manchester, car was not clean upon arrival but then rectified by the sales person, Darryl was good to deal with overall and I am happy with the vehicle and actions put into place to remedy some defects that were not noticeable prior to my arrival.

K.

I bought CT200 F Sport. Very friendly and welcoming staff. I had a really good experience, very helpful and great contact from Harry. Happy to answer all questions and queries. Profesional aproach to social distancing during the pandemic. And welcomed my dog inside too :) Definitely high score for customer service. Highly recommended

g. g.

Great customer service from the sales team. Very friendly and relaxed. Always felt comfortable and relaxed into making my decision if I wanted the car or not. More than fair on my part exchange too. Which saved me selling it. How car selling should be!!

J. P.

I recently found that the Lexus Experience at Lexus Leicester, which in my previous dealings with them a number of years ago was superb, has become even better. Harry, who sold me my new car, made my wife and I feel very welcome when we arrived for our test drive. He then went through everything regarding the car and the purchase in detail and very clearly indeed. When we returned to collect the car, it was ready waiting for us (we were early. Very early...) yet Harry made himself available to manage the paperwork and do the handover. The whole experience from booking the test drive to driving away with a very wide smile on my face was totally stress and hassle free, and it was a pleasure to part with my money. I can give a 100% recommendation to Lexus Leicester, and I will definitely be returning there for servicing and to replace my current car when the time comes. Oh, and as several other reviewers have mentioned, the hospitality and coffee are sublime.

J. E.

I would like to congratulate Tom and Lauren on the excellent customer service they provided through the process of purchasing our fifth Lexus the new RX450H. I was also put in a situation where I had to use the breakdown cover on our second vehicle, and again this proved fantastic. Over the years of using Lexus the after sales service has also been second to none.

k. r.

I have just purchased a new Lexus Nx from Lexus Leicester and as this is my third you can tell that I am completely satisfied with the vehicles and the service I have received.The latest experience was excellent and from my first enquiry to the delivery of my car (which is fantastic) I have received brilliant service , in the way of communication and information. All of this was performed by a very able and competent young lady named Alex assisted by Paul on occasion. Well done and thanks. Keith

J. T.

The Service that Lexus Leicester is exactly what you hope for, when changing your car. Lauren Barber is very clued up on her products and competitors, very personable, patient, most important, not pushy when she is selling. Helpful information also came from the Branch Manager, Paul, as well as from Lauren. As a customer, you leave feeling that your custom at Lexus is valued. What more can I say?

A. A.

Very friendly and helpful customer service, got a good collection as well Really happy with my new car !! Definitely 5 star .

t. h.

I was very impressed with the staff, they made you feel at ease and they were very helpful and curtious, from the reception to the sales team, 5 stars every time

J. B.

Purchased A used GS250 F Sport within the last few weeks and i am extremely happy with Lexus Leicester. From start to end the process was no pressure, relaxed and very informative. Staff are very polite and the customer service is great!. Offered Tea/Coffee and biscuits on arrival and a comfy cosy seating area. Plus added bonus of easy wheelchair access! Big thankyou To Benjamin Turner who was with us from initial query to actually buying the vehicle on the day. Very Nice Man Indeed. Very Proud of Lexus And A Proud New Owner Of A gorgeous F-Sport

V. V.

Overall, I had a very good experience at the dealership. The staff were able to take care of all my essential needs. I would definitely recommend them to my family and friends. Thank you very much,

J. H.

I travel from Birmingham to receive the service this dealer offers. Courtesy car provided. Car valeted after repair. Couldn’t ask for more

R. F.

From dropping my car off to the very end, lexus are so professional, courteous. An excellent job on my service. They cleaned my car inside and out. Brian did say i would get a video of the underside of my car, i havent received this as yet! But no doubt it will arrive soon? All lexus staff are polite and welcoming. Their coffee is superb.

G. W.

Sales staff were excellent but unfortunately on the day to collect the car the detail as you prefer to call a valet was completely unsatisfactory. There were 2 scratches on the car, one filled in with incorrect paint and the car was not cleaned sufficiently. We found a child's old used lollipop stick in the door, the car was not vacuumed properly. Evidence of this around the seats and foot well mats. Also the steering wheel was grubby and one of the alloy wheels still had a large amount of break dust on it. For such a prestigious car dealership we would have expected the car to be in pristine condition.

M. N.

Here’s a shout out to Zaina, the x2 Jonathan’s, and Lee for a brilliant Customer Service experience. Thanks.

A. G.

I took my car in for 2 new tyres, and bought a car while I was waiting. Happy days

M. B.

I collected my beautiful Lexus LC500 sport+ on Saturday, I must comment on the fantastic way in which the sales team looked after me in particular Alex, nothing was too much trouble for her even to coming and picking me up to collect my car. Great service from a great team, would reccomend them to anyone. Mark Burnham

M. T.

Excellent distance support from Harry, contacted when promised following online reservation. Test drive & buying process observed all COVID requirements, vehicle well presented & process went as smoothly as possible considering social distancing requirements.

S. F.

If your looking for a lexus and to be treated very well then go here ask for Kathryn Van-Kleef this lady is very professional she is not like your normal car sales people who is only after your money this lady actually after helping you get the car you want and within your price range

K. D.

We bought a used car from Lexus and the service has been fantastic. Turnaround time was quick and josh was very courteous. With 12 months MOT, warranty and service, we could not have asked for more.

J. L.

Very pleased with the service I received from Lexus Leicester. Replied quickly to my request for a test drive and Lauren looked after us brilliantly. Love the car, and would totally recommend this dealership and Lauren if you are looking for a Lexus.

H. S.

Great service from Kieran and the team at Lexus Leicester! This is my second vehicle from them and I have had great after service too and Kieran went out of his way to help with transferring my personalised number plate and also arranged for further touch ups to the vehicle.

A.

Great customer service. Brian from the parts department was very helpful and professional. Great communication and outstanding service. I will definitely come back to Lexus Leicester.

M. N.

Great service, only downside was delayed delivery of my new car and paperwork taking a long time to complete online.

G. G.

A very nice experience with top customer care services!Would definitely recommend!

A.

March 2019: Final update. Hats off Lexus. I have now experienced the trade mark Lexus customer service and am completely satisfied. The way they dealt with my issue was simply awesome. It is not most of the dealers care much about, I.e existing customers. But Lexus honoured their promise and have demonstrated that the DO care about their customers. Was really impressed with the service. Could see what the mechanics were doing on live feed on my iPhone. 5stars and as promised, have published the same on Twitter. Thank you. Feb 2019: Had a gentleman call and has offered to resolve this By booking the car in for a complimentary service due to having been misled. Further update to follow in first week of March. Jan 2019: So its been 3 months since I have had the car. Apparently, it wasn't serviced when I bought it, although I was assured by the salesman that it was going to be serviced prior to hand over. I queried this with Lexus Leicester 4 weeks ago in writing, and am still waiting to hear back. Having only done 3k, it's already due for a service which will cost £650 by my local Lexus dealer. Although I was assured that I wouldn't have to worry about it for at least 10k miles. Lowering the stars to 3 as quite disappointed about being misled. Really didn't expect this from a Lexus dealership. Oct 2018: Great team. I purchased a car and the staff there made the experience so enjoyable and hassle free, hence the 5 stars.

a. b.

Always excellent service. Very helpful and polite explaining the results of service checks. Nothing is too much trouble. Valeting the car to a great standard without my asking for it. Cannot fault them.

A. M.

Had a major fault come up on my IS rang them got me straight in diagnosed the problem In under 30mins and came up with Allan of action to get it resolved. Due to time of day had no curtesy cars but who cares they sorted my £1,800 problem out for less than £200 as I had them do a service while it was there! Would recommend them over and over again, staff friendly and helpful.

M. M.

I bought a used car and was looked after by Harry Pankhania. I don't think I have ever had such great service from all my years of car buying. Harry was amazing, walked me through the whole process from beginning to end and even went as far as to set up the car with my preferences. Inchcape will be my first port of call whenever I want to buy a car in the future. Please recognise Harry for his amazing level of service!

M. C.

I collected my new car and the staff were very friendly and knowledgable. Lauren took her time to explain the workings of my car and took care of all the paperwork.

t. z.

Thank you for the first class service I received from the minute I walked into the showroom. …

A. W.

very good service from start to finish

C. K.

Excellent service and very well organised in these difficult times. Well done.

K.

I bought CT200 F Sport. Very friendly and welcoming staff. I had a really good experience, very helpful and great contact from Harry. Happy to answer all questions and queries. Profesional aproach to social distancing during the pandemic. And welcomed my dog inside too :) Definitely high score for customer service. Highly recommended

R. V.

10 / 10 in all aspects ! I have been using this dealership since 2016 and their customer service goes …

D. B.

It was absolutely fine. Bearing in mind the circumstances, it was much quicker than I expected and efficient as expected.

M. T.

Excellent distance support from Harry, contacted when promised following online reservation. Test drive & buying process observed all COVID requirements, vehicle well presented & process went as smoothly as possible considering social distancing requirements.

D. P.

What can I say, another excellent experience received by Lexus Leicester. Many thanks to Emma (service) and the rest of the team who have worked on my car …

K.

Ordered a RX450H over phone on Monday morning and paid the reserved price and deposit overnight. Collected the car on Tuesday afternoon! Great service all around. Made to feel at easy and not rushed at all. Thanks to all especially Lauren

R. P.

Excellent communication about the arrangements given the anti Covid measures taken. Well organised staff, friendly and kept me informed. Luxury car and luxury customers service

T. F.

Dealt with Marlon, who was very friendly, genuine and efficient. Excellent service all round.

P. K.

All very efficient and good knowledgeable, they could do with slightly better phone links!

d. t.

I purchased a Lexus UX hybrid and once I got over the shock of paying nearly £4000 more than the advertised price I found the customer service excellent and I like the car very much.

T. M.

Bought our CT200h from there excellent service throughout from initial paperwork to part exchanging our Yaris to actual hand over of car which was also quite superbly dealt with

J. S.

Visit to have a dash cam fitted front and rear. Once again excellent service and care.

M. H.

Looking to change our Merc GLE., the salesperson at Lexus was helpful without being pushy, offered to contact me with a 'deal' which they did, very good quote but car didn't fit in with our requirements, shame as seem a very nice place to do business with.... onward to the next make of 4x4

L. W.

Always happy with the service that I receive and everyone is really helpful, but there is one person that always goes above and beyond and that is Emma Beadman, nothing is too much trouble and she always tries to do her best to arrange a service, repair, MOT, honestly an asset to the company.

J. H.

We had a first class experience this is our second Lexus we have purchased beautiful cars and extremely professional staff... Alex Alonso is nothing but first class polite helpful Sales representative who makes sure that all is ok with the car and yourselves before you leave the showroom nothing is to much for Alex to help Thank you so much for your professionalism Stuart and Julie Hollingsworth

s. j.

Was a pleasure to purchase a car from them. First class service by darryl and fantastic social distancing and sanitizering. Could not fault them in that department in any way 👍

E. S.

I think it's fair to say very few car dealers can match the level of customer service Lexus have to offer. In comparison to the German rivals the difference is night and day! Lexus Leicester is a fine example of what a car dealership should be like. Personalised service. No pushy sales techniques and the little things like having a complementary car whilst yours is in for a service makes all the difference. With that said no review is complete without some constructive feedback. A selection of pastries in the morning would go a long way. In addition to cleaning that Nespresso machine more often! Minor points indeed!

j. d.

Excellent friendly service thank you to you all

M. D.

Excellent, I am very satisfied about visiting Lexus Leicester 😊 exactly I was very happy to speak with Joshua Moore, he is very friendly and do him work very good 😌

M. S.

A nice and welcoming dealership! Went to have a browse as I was in search of a new car! First time I've experienced then Lexus treatment! Worth a visit if you're looking for a Lexus!

O. J.

Great service and in particular from Marlon.

A. M.

Everything about Lexus just impresses me. I'm a great believer in the saying "you get what you pay for" and this applies to the Lexus brand. From my initial inquiry, to the vehicle delivery, every step was handled in an extremely professional manner at Lexus Leicester (for which I must thank the staff especially Jeff Canton). I'm delighted with the car (a ct200h). The build quality cannot be faulted and despite the scathing comments from the journalists, the performance is terrific if you forego the usually excellent fuel economy. Driven carefully, I frequently achieve over 67 mpg. But beware, the quest for achieving high mpg can become adictive. As for the fun factor, it can be as entertaining as my previous car, an mx5, well nearly.

A. R.

Service very good, but still awaiting email regarding repair cost.

R. K.

Always amazing service, thank you x

D. S.

Excellent service and reliable vehicles. We are a Lexus family and have been using this specific dealership for years. They are always polite and accommodating.

A. P.

Vehicle collected from my home on time. Full service carried out without any problems. Vehicle returned on same day serviced and washed

S. A.

Just bought my first car and I’m so happy with the whole procedure. All thanks to Alex for sorting everything out and making it a smooth process.

r. k.

It was warm welcoming and extremely helpful !! we eventually walked away with a brand new Lexus NX

K. B.

Really easy! No typical sales rubbish. Quick and simple.

H. T.

Excellent. Richard was very good and very patient with us. Thank you

D.

Excellent customer service from all at lexus Leicester , warm welcome and refreshments Excellent service to vehicle including courtesy car and follow up call.. Fantastic service from Lexus Leicester - highly recommended - thanks again ..

K. W.

Very professional and helpful . 5 star rating

S. H.

Very helpful and courteous. Sales staff were very knowledgeable and answered any questions.

P. B.

Very pleased with the way the MOT and service on my Lexus was handled and a special mention of the help given by the man who collected / returned the car to me.

G. M.

Service was really good. And first class repair, disappointed that I wasn't given a like for like vehicle but they gave me the best service with what they had available.

s. d.

Whole experience was excellent and enjoyable as far as can be possible giving the present situation with restriction in regards to Covid 19.

R. J.

Had exceptional service from the minute I entered. Thank you so much for the MOT and car wash. Great job

J. M.

Despite slight delay in obtaining parts repair was completed to my satisfaction. Use of courtesy car was welcomed.

H. M.

Had a lovely experience; bought a new UX and the smiling, polite and efficient sales executive (Alex) made it even better.

G. F.

Excellent service Zero issues

S. H.

Brilliant, treated us with a great deal of respect, gave sound advise, generally excellent. Will definitely be recommending Lexus Leicester. Much much respect.

s. c.

Excellent service once again from the Lexus Leicester Team (in particular Emma Beadman) for my Annual MOT and Service. Thank You.

S. K.

Been dealing with Lexus for an short time at Leicester and been an pleasure and a honour ,because of there superb customer service specially Emma Beadman what a treasure thanks :) Like

L. H.

Excellent and friendly service.

P. D.

Price of car increased by nearly £500 while we were at garage, not impressed!!

G.

Got to love the customer service at Lexus Leicester. Always helpful, good knowledge of the cars... And great coffee

f. h.

very good service every time we go there

D. B.

It was absolutely fine. Bearing in mind the circumstances, it was much quicker than I expected and efficient as expected.

B. P.

Great service did us a great deal on a new UX very pleased with the service I received from Harry Pankhania!

V. N.

Everything is good, as you would expect from Lexus.

P. M.

Your personal are extremely courteous & well informed, they had to search for the vehicle I wanted when I wanted it, I was continually informed of progress & can’t praise them enough

B.

I went in to Lexus Leicester on Saturday I have never looked at Lexus or driven a hybrid the sales team were fantastic especially Ben Turner who took the time to show us the full range and found a car that would meet our needs

E. A.

Special Thanks to kieran,Rechard and Lauren for their wonderful service through out the whole process.The level of your customer service & support is amicable and by far one of the best i had.

m. p.

The service from Ellie and Emma was excellent when my car was taken in for a service. Wouldn't use anywhere else.

I. G.

Very friendly and helpful service. Big thanks to Josh, Chris and Bhavish

S. A.

This place is lovely. The hospitality could not fault. Sat in the lounge as they worked on my car watching tv with a hot chocolate.

F.

Needed a car in a rush. Dealt with Alex who managed to get the car next day. Fast and easy process in dealership.

J. O.

Right up there with the best dealers I have ever dealt with - nothing is too much trouble - and sales people who understand their product and listen to what you ask.

a. s.

Staff are welcoming, but customer service could be better when you call you can never speak to anyone when you call, always told someone will call you back, but no one every calls you back. Not good customer service.

B. S.

poor communication between the team And feel not upto my previous experiences From Lexus dealers

A. M.

Fantastic servis and very nice people there. Happy to see you again (Alex) with another lexus car :)

v. p.

very friendly staff , Good communication, Special thanks to Alex who makes the process very easy and very help full in each steps

J. E.

Everything was done online in the most efficient way. Well done Joshua. Very impressed.

R. K.

Very friendly and helpful.thanks

J. M.

Couldn't have asked for better service. Thanks Alex Alonso for everything, the car and service is great!

S. L.

Under unusual circumstances we managed to conduct a deal. Let’s hope this will soon change.

M. W.

Everything is smooth and excellent. Well done!

s. p.

Excellent Customer Service

C. K.

Excellent service and very well organised in these difficult times. Well done.

S. B.

Exceptional service from the dealership would highly recommend.

K. B.

It’s always a pleasure to visit Lexus Leicester. I am made to feel my concerns are paramount

K. M.

Have been coming here for years. Excellent service from all the staff. Especially Emma in servicing.

J. R.

Darryl and colleagues were very professional and friendly

S.

Josh Moore has always provided amazing service! would recommend 100%

H. K.

Very friendly, welcoming and knowledgable members of staff you won’t be disappointed

P. J.

The staff are always wonderful and helpful. Straightforward to deal with. They always do what they say they will do.

M. G.

Always helpful and friendly.

L. G.

My armrest was dirty with grease when I got the car back

C. B.

Excellent professional and personal service as usual.

M. B.

Couldn't ask for a better experience, was well looked after. Cant wait to pick the area up next week

R. B.

A painless experience. A full service - in and out within 3 hours.

I. S.

It was amazing experience very friendly staff and good service. I would defiantly visit again

J. H.

Ben the sales manager couldn't have been more helpful, friendly... nothing too much effort 😊

C. B.

Great service experience.

S. J.

A very nice and professional set up nice staff and some very nice cars

G. P.

Brilliant Customer service. Staff are friendly and helpful. Never had service like it.

Z. K.

Excellent customer service from salesmen also business manager.

K. D.

You feel valued here. Customer service is next to none and the coffee is delicious.

N. M.

Good service

A. H.

Mot was carried out professionally with no cause for concern. Very good service.

A. W.

very good service from start to finish

S. R.

So welcoming and professional. It feels like it's about you not the car or the money.

D. J.

Brilliant team 👏

L. E.

Lovely customer service. Thank you

A. B.

Excellent and friendly service every time.

P. “. C.

The staff are brilliant. They go out of their way to help. Cant speak highly enough.

M. B.

Love the video

L. T.

Took my car in for MOT. Couldn’t fault the service, thank you very much!

C. R.

Always pleasant staff and good repair shop.

A. S.

Lovely place shame the wouldn't give me good deal

J. D.

Very professional

D. M.

Went above and beyond

N. D.

Friendly helpful sales staff.

J. H.

Very professional and friendly service

M. M.

Service here is great, the after sales service also great

T. M.

Very helpful and nice staff. Appreciated all your help and care.

K. E.

Great experience considering weather conditions and pandemic

M. V.

Good service and friendly people at Lexus garage.

R. R.

Really good service from Josh.

R. W.

Quick and effective

C. F.

Customer service not so good when your car is a few years old.

a. h.

Excellent service friendly helpful staff

A. A.

Professional welcome from.. receptionist at counter.

B.

Josh Moore was fantastic as always

A. I.

Fantastic staffs ull never feel abandoned

D. A.

Very good service and advice

J. T.

Excellent service every time I've been

b. c.

Many thanks.Joshua Moore😁

J. P.

Sales person to busy comparing car manufacturers but not helping with choosing the car.

A. G.

Great service and all on time.

F. W.

Professional helpful and courteous.

S. H.

Very pleasant and very efficient.

C. W.

Great, very friendly and helpful staff

E. 7.

Quality cars very friendly staff

s. g.

Very good customer care.

M. J.

Exemplary service from extremely helpful staff.

j. h.

Very polite and professional

N. T.

Excellent service from start to finish

R. S.

Normal Lexus level of service.

D. W.

Service very good 👍

B. P.

Great, as always, nothing to complain about.

B. S.

You cant hate Lexus

K. S.

Great Customer Service.

S. M.

Parts department is very slow

T. P.

Good people

A.

Good service

T. S.

Very good service

I. R.

Great service and selection

s. s.

Excellent Service

D.

Great customer service

l. l.

Very helpful and friendly

T. T.

Always very efficient

L. B.

Brill staff

K. H. D.

Great service.

A. O.

Excellent service!

J. D.

Great service

a. r.

excellent service

A. L.

Helpful

V. M.

Awesome

N. P.

Great service

k. T.

Lexus Leicester Abbey Lane

K. C.

Great service

T. S.

Great service

T. S.

Unbeatable service.

M. S. o.

Good place

A. R.

Pleased to say that after my initial poor review of Lexus Leicester regarding a problem with my wheels they have now responded and rectified the wheels to my complete satisfaction, thank you Jonathan for restoring my faith in the Lexus brand.

G. W.

Service was excellent but failed to see the purpose of the invite to an event when new cars are on a 13 months wait, no promise of a price guarantee (it will only go one way) and a gamble on what my trade in price will be. A gamble heavily weighted on your side and a complete waste of my time

A. I.

My visit to Leicester Lexus was mind blowing, the process of arranging for my car was smooth and efficient, staff were very friendly, compassionate and professional in explaining the process to me. The staff were kind and the environment were homely, I was offered tea coffee and biscuit almost every 20 minutes . The guy at the front was super friendly and Kathryn went out of her way to support me and she was amazing. well done Guys keep up the good work

J. L.

(Translated) Great service from Harry Pankhania and Lexus Leicester. (Original) Great service from Harry Pankhania and Lexus Leicester.

S. M.

P. N.

F. F.

M. m.

D. R.

s. s.

M. M.

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