Reviews of Mercedes-Benz of Leicester. (Car Dealer) in Leicester (Leicestershire).

Mercedes-Benz of Leicester

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318 Comments

Car dealer

Mercedes-Benz dealer

9 St Georges Way, Leicester LE1 1SP, United Kingdom

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Information of Mercedes-Benz of Leicester, Car dealer in Leicester (Leicestershire)

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Reviews of Mercedes-Benz of Leicester

H. E.

Last week I used Mercedes-Benz Leicester to purchase our new car. The sales team is excellent to make sure I was getting the car I wanted with the best deal possible. Special & Massive thanks to Mr Jordan Fern who kept daily contact and ensured I was always kept in the picture. The brunch manager Michael, and Jordan were always happy to answer any queries and came back with a quick response. Nothing was too much of an ask. Top notch Team! The process was quick although it seemed to be complicated on paper, the team explained the process so it was not complicated and easy to understand. I was aware of what to expect and what they required me to do. Very professionally done! Overall, we are extremely happy with the whole experience and I will be recommending MB Leicester to family and friends! Thank you.

b. j.

Absolutely love the service I received at Mercedes Benz Leicester. Alvin has been so great throughout when I was in the process of getting my new car, and keeping me informed every step of the way with regular updates. I received exceptional service whilst I was at the show room and I cannot recommend him enough to anyone looking at getting a new car. He made me feel relaxed and also super excited about my new purchase, thank you Alvin! Cannot wait to drive my new wheels!

R. H.

It was a pretty good experience all round. I was well taken care of by staff (offered a drink numerous times etc.). The Mercedes systems went down while I was there to collect my new car and this caused issues as my new car could not be taxed meaning I couldn't drive away with it at the time. I was assured I would still get my new car on the same day and was offered a temporary vehicle to drive home in with a promise that a sales manager would deliver my new car later in the day when the systems were back up and running. This was sufficient and a good solution and I had no concerns about the service as the situation was understandable with a reasonable resolution offered. My sales manager was very polite and knowledgeable about the cars I was interested in. I did not feel pressured to buy the car or any extras, although I was offered them. I did end up ordering a car upon my first visit but this was more driven by timeframes and the car shortage and order backlog than any sales tactics.

A. N.

Had a great deal at this dealership - much better than the leasing company I had used which said I wont get my new car until June 2022! Leicester dealership not only secured me a new car which I collected yesterday but it was a better spec and cheaper. The service I got from Michael Martin and Alvin Sarkis from beginning to end was impeccable. Alvin called me every fortnight since November with an update on how my order was progressing and was always happy to answer any queries I had. Great service! Its been a pleasure to deal with them. Thanks guys I absolutely love my car!!

A. K.

Excellent collection of cars with excellent customer service. Sean Nealon made the car buying process as easy as 123. Will definitely recommend. If I could, I would give it more stars than 5. Sean went above and beyond to get my car ready for collection before the hand over date. Thank you so much guys.

R. J.

I recently purchased a used car from Leicester Mercedes and my experience was great. All the staff were friendly, hospitable and made me feel very welcome. I turned up unannounced around 1pm, we negotiated a deal and left the showroom with my new car that same afternoon. A thank you particularly goes out to Alvin Sarkis, who was on the ball and a genuine guy.

d. d.

Overall experience was great with friendly helpful staff and the recall was carried out in very good time. My only gripe would be that as it was a recall and I was there at your request I do feel the use of a car for a couple of hours wasn't asking too much but it was not forthcoming. But no stress.

i. i.

I don't know what to say.... I was bowled over by the fantastic level of customer service given to me. I initially spoke to Martin, then I was looked after by Lewis and Jack. All these guys were great. Courtesy, politeness and clarity were the order of the day. I have absolutely no hesitation in giving a 5 star in every department. Iqbal

D. B.

I received excellent service from visiting James David to look at an A Class right through to purchasing a new vehicle. I cannot fault any aspect of the process and wouldn't hesitate to recommend Mercedes-Benz of Leicester to anyone. Thank you for making buying a new car such a pleasurable experience.

A. N.

My SLK is 15 years old, so I was surprised to have a safety recall on the drivers air bag. The part took a while to arrive, but was booked in promptly by this dealership (Leicester), treated to lovely coffee, excellent service and the job all done in 1hour, complete with a free visual safety check. Excellent, can't fault them - thanks

r. r.

There is definitely nothing Tameem or Sim could improve on in my opinion TOP service recieved throughout my car buying experience. The finance department did make things a little frustrating buy refusing me the option to take out finance on my car (even though I had the funds to buy the car outright) which resulted in me not being eligible for the 2 years extended warranty on my car. Putting that factor aside I have been 100% completely satisfied with the service that I have recieved from Tameem Miah who has gone above and beyond to fulfill my requests. I will defiantly be returning to him personally for my next vehicle and I have already recommended him and mercedes-benz of Leicester to my friends and family. Thanks again.

A. G.

Great service and support, went above and beyond to make sure I got the car I wanted. Sean and Jack both a credit to the company and always pleasant and supportive. Definitely recommend MB Leicester to anyone looking for a new car!

T. W.

After finding a vehicle online based at this branch we decided to make enquiries. We dealt with Jack Norton and James David who provided us with all the information we needed to make an informed decision on purchasing the vehicle. The service that was delivered was excellent and very professional, based upon this we would highly recommend this dealership to any potential customers looking for Mercedes. We would just like to say a big thank you to both Jack and James for there help.

G. S.

Last visit was to collect my new car, ordered in October 21 and delivered in March 22. Delivery was longer than anticipated due to supply chain issues however my sales contact was excellent in keeping me informed of progress and provided a first class handover of the new vehicle. This being an EQC 400. I was helped with Mercedes’ me app and I phone connection. He also made it clear he was available to help with any arising issues and gave a follow up call after a few days of ownership. All in all I am very happy with the service and experience.

R. S.

It was all good. There was some repairs under the warranty required. The car seats had been pushed all the way back and was left that way. Also the car hadn't been valeted, which would have been nice as it was a repair under warranty. Staff were great as was the service.

o. n.

I had a fantastic experience at Mercedes Leicester. James David went above and beyond for us. The entire process of financing was very smooth. He is reliable and keeps to time. 5 stars ⭐️

R. A.

George was amazing and is a great asset to Leicester Mercedes! Thank you for helping us select the CLA on motability. George was very knowledgeable, honest and straightforward throughout the process. I highly recommend him to all my family and friends and we will definitely be back. Great experience definitely recommended.

J. B.

Picked up my second car from Mercedes Benz of Leicester yesterday. 1st class service as always from Sean Nealon, an absolute credit to the company. From initial enquiry to collection, the customer experience is the most professional I have had, second to none; considering from enquiry to collection was only 5 days, for a car not on their site, the work and effort the team put into delivering, servicing and detailing an immaculate car in that time frame was exceptional. Great work to all involved, you have my gratitude, now time to enjoy!

W. R.

My car was booked in for a MOT. Updates were also required for the car. Facilities were comfortable and the staff friendly and professional. Job done in the time expected. Good experience. I shall continue to use this place for work on my car.

M. A.

Went to have a look at an A Class for my son, spoke to Lewis who furnished us with all the relevant details and was very helpful and attentive, a great sales person who gave us honest advise. Thanks Lewis, this industry needs more sales people like you!

D. P.

I have to say Tam who looked after me was a pleasure to speak to and extremely helpful. He helped make the experience from our Zoom calls on Friday afternoon to our test drive and completion of sale very easy, which is very helpful when your in your later years of life, please make sure he receives a big thank you :)

d.

Well let’s start with what a brilliant experience with Alvin he have been so good and excellent from day one with choosing what’s the best option for me and my families he have given the best car with all the features what I was looking for it been such a smooth experience can’t ask for more. The best person to see when you go to Mercedes leicester is Alvin he is the man. Thanks for all the advice and information.

S. H.

The whole experience was made a pleasant time due to the great communication and help from my seller Lewis . He sorted everything out on time as he said when I enquired and made it a prefect experience for myself. Felt that I could ask him anything and he knew the answer ! He’s definitely experience in the job ! Will definitely be recommending him to family and friends for future sales.

R. T.

Being a first time owner of a Mercedes Benz, I didn't know what to expect. My experience was brilliant from the friendly and welcoming recepting team to Jim who dealt with me personally. An amazing experience from start to finish.

H. I.

My sales executive James David was very helpful and polite. Extremely calm and professional. Pleasant to work with. He was very reassuring and informative with a positive attitude. Would definitely recommend to friends and family.

G. N.

Top class service!! The member of the sales team Alvin really went to the extra mile for us and was on the ball the whole time. Would strongly recommend seeing them for your next car

J. B.

This is the fourth car I have purchased from Inchcape Leicester and my dealings have mostly been with Jack Norton who has always dealt with me professionally. My view is that when purchasing a Mercedes product you can expect the same quality from any Mercedes dealer but the difference is about people and customer service, whilst I receive the service and professionalism from Jack Norton then Inchcape of Leicester will be my first choice

J. W.

From start to finish and as is usual at MB Leicester I was expertly looked after and well informed by the salesman , Alvin Sarkis . Nothing is too much trouble for Alvin. I am absolutely beyond delighted with my EQA. Thank you Alvin and MB for my introduction to the world of EV driving . I’ll never go back to fossil fuels again !

N. E.

I want to personally thank Alvin for all his help through my journey of purchasing a Mercedes. He was efficient, approachable and mostly got the job done! He is a real credit to the Mercedes Benz team :)

M. u. l. S.

Amazing service .. staff are fantastic , made to feel so welcome and well looked after as I waited for the car and worked from there . So easy and private , great set up . Only negative was getting a space in the car park

c. b.

Tameem delivered a great customer service. All the paperworks were dealt via email. Part-exchange was smooth. Happy days!!! Thank you Mercedes-Benz of Leicester!

J. T.

Alvin Sarkis made the experience very easy buying my new car. Good communication throughout the delivery in the current economic climate. Thanks again

r. s.

Glad to say great customer service has returned. The last 2 services lacked the customer care I had come to expect from Mercedes. Keep up the good work. Thank you, Jlm Demetriou.

S. W.

We had decided to replace our car with a BMW 2 series, an Audi A3/A5 or our third choice was a Mercedes A class. After speaking with 3 different sales people across the three dealerships and explaining our criteria and left it with them. We investigated websites and visited Audi for a test drive. Jorden Fern of Mercedes Benz Leicester called regularly with updates on vehicles and introduced we to the Inchcape website. I am from a sales background and due to this the way sales people work really matters to me. Jorden never applied pressure, he explained everything, he never forgot our important requirements and most importantly to Mercedes he up sold without me really knowing it at the time. My husband and I visited the showroom without an appointment, kind of as a curtesy as the BMW was still our first choice at this point. Jordan was tied up and we were left to browse. My husband liked the A class AMG Line, however due to Jordan's input I made a b-line for the C class. We then met Simeon. What a lovely guy. Again no pressure was applied, just a factual but friendly conversation. This led to a test drive as I had spotted a beautiful C300 on the Inchcape website thanks to Jordan. The rest as they say 'Is History'. We now own a gorgeous Mercedes C300 AMG line Premium Plus and we love it. Having owned 5 BMW's in the past we really thought we would be buying our sixth. Our move to Mercedes would never have happened without your team being as great as they are. Jordan, Simeon and Helen too, were amazing to deal with and I/we would recommend Mercedes Benz Leicester in a heartbeat. We would really appreciate it if you shared our comments with the team. Thank you for everything. Suzanne and Simon Wright

P. E.

The team provided an excellent service! They were very patient with me when I asked so many questions, provided clear guidance through the whole process, and were very friendly and personable staff, thank you all once again

R. M.

I bought a car from the Leicester dealership about a month ago, from the moment I stepped inside they couldnt have been friendlier or more helpful. I couldnt recommend the dealership high enough. The lady on the front desk, Helen was fantastic, Sean listened and dealt with every question we had with total professionalism, again fantastic, also a mention to Austin who again ... was a total professional and made our prchase seamless and enjoyable. Thank you Leicester (difficult to say as a Coventry City fan) but there you go !!

S. C.

Prompt service from start to finish, like the online booking service and video of the works completed. Friendly helpful staff, kept up to date throughout the process.

L. C.

Mercedes-Benz GLA 220d picked up my first Mercedes-Benz Friday 17th October Had no appointment, but luckily Mr Khaleeq Rehman came to our assistance. After looking around the cars on site, they did not have the right spec car their. This was not a problem though, after some time discussing what specifications we wanted, Khaleeq found us the perfect car and spec. In less than a week an appointment was made to view and test drive the car, it was parked on the front with, reserved for and my name on a sign across the window screen, I thought this was a nice touch. The agreement was made, Khaleeq explained everything, helping with the process, paperwork and keeping us informed throughout the whole time. On picking the car up, Khaleeq was very helpful in finalising the agreement, explaining everything in basic terms, then very kindly helped set my mobile phone to the car showing me how to use some of the electronics. The following day Khaleeq made a follow up call to see how things were, and completed the registration for mercedes me. Overall, I definitely recommend Smart of Leicester - Mercedes-Benz to anyone who is thinking of buying a mercedes, the car is absolutely amazing too, it is the best car I have ever owned. Khaleeq Rehman also went above and beyond, I can not thank him enough, for everything, from the day we walked in to the aftercare received and hopefully still receive in the future.

H. R.

Was very happy the way I was greeted and the service of the car. The car was thoroughly examined and cleaned when I collected it. Thanks all.

S. R.

Bought a used Mercedes GLC recently and had a great experience from Sean Nealon. Sean was very helpful, and found the perfect car for us. Very pleased with the customer care we received. Sean was very good at keeping us up to date as well as not being pushy or putting pressure on us. Over all a brill service! Would defiantly buy a car again from Sean. Thanks again!

A.

Sean was amazing from start to finish, sourced us an amazing car and he made sure it was in spectacular condition prior to handover.

M. K.

Sean at Mercedes Leicester has been fantastic. The sales service was excellent and we absolutely love our new GLA. Sean worked tirelessly to find us the right car, and when he did the communication and contact was brilliant. Nothing was too much trouble, he genuinely cared about us and our circumstances. I can not recommend Mercedes Leicester and especially Sean enough. Exceptional Service - we will definitely be using them again - Em and Mark Kent

C. W.

Everything was ready for when I arrived which made my visit more efficient. Rhianna was very helpful and cheerful.

S. S.

Recently exchanged my old vehicle with Mercedes Benz Leicester. I was offered a good amount of money for my old vehicle and the exchange was a very seamless experience. Sean Nealon was the sales agent I was dealing with and Jack Norton did the deal as his manager. Everything was pretty much done for me. I didn’t have to do anything extravagant beforehand. Everything they needed, they informed me off beforehand with plenty of notice which was brilliant. He wasn’t like the other sales agents who can pester you a bit. He understood that I am busy with work and he worked around me. He wasn’t pushing to get the sale either. You could tell he genuinely wanted to get us a good deal and that he did! Sean provided outstanding customer service for me and went above and beyond to get me a deal I would be happy with. I couldn’t have asked for a better sales agent to deal with. Everything was pretty much sorted within a couple of weeks of speaking to Sean. He is definitely an asset to the business. Thanks to him I will definitely be shopping with Mercedes Benz Leicester branch again.

T. M.

I test drove an E Class here. I dealt with Sean Nealon who was more then helpful. He arranged the test drive efficiently and was able to answer all of my questions regarding the car and warranty.

P. P.

Excellent customer service from Mr Harish Patel at Mercedes Benz Leicester. Mr Patel needs to be recognised for his excellent customer service and how he conducts himself with clients.

K. S.

Just wanted to say a massive thanks to Alvin from Mercedes Benz of Leicester. He really smashed my expectations out the park with my new car I couldn’t be any happier. Doing business with Alvin was easy as he was really helpful throughout the whole process and stayed past closing time which I appreciated a lot too. This is the first time and definately not the last that I’ll be purchasing cars through Alvin! Many more cars to come through Alvin!

S.

Tameem and Jack have been oustanding! It was my first time purchasing a car from the Leicester showroom and the customer service has been great. I ordered my car back in September and i was given a delivery date of January however, Tameem went above and beyond to ensure i got the car in time for Christmas. They have been ever so great in keeping me updated over the past few months. I couldn't recommend anyone else more! Thank you so much!

C. S.

Was looked after from start to finish by a young lady called Rhianna. She was super polite and friendly, and did everything she could to help me on the day. Keep up the good work 👌

U. D.

I had a fantastic experience at Mercedes-Benz of Leicester during the purchase of my son's A class AMG line. James and Simeon listened to my son's requirements and found a perfect car which is now my son's new girlfriend !!!! He is absolutely in love with it. The advice given to me by Simeon was worth my purchase. James has been a wonderful sales consultant and went way and above his capacities to make sure the car was made ready to be delivered. I would definitely recommend this dealership and would recommend speaking with James and Simeon, if you are looking for a car. James took care of every little detail and made sure the car was ready within given time span. Thanks again.

S. F.

We visited Mercedes-Benz in Leicester on Monday 15th Nov, and met with James David. Having been honest about the fact we were renewing a Company lease, thereby there being no sale to achieve, James afforded us as much time as we needed, arranged a test drive for us in the model we asked for, and genuinely couldn't have been more helpful, despite there being nothing to gain. I'd like to publicly acknowledge James, for not only his time, but also his approach, professionalism, and sheer knowledge of the range of cars available. He really did go to extraordinary lengths to ensure we didn't feel an inconvenience in any way. James, thank you, your time was very much appreciated, I hope the dealership recognise you for the simple fact that your approach is exactly the one I'm sure MB would like to portray; That of customer service and exceptional courtesy.

m. S.

I would say 5 but I've been trying to book a mot but no-one answers the phone & I've managed to get through once again I asked for a booking for not & they say I will put you through to the department then no-one answers the phone .I also had a service there & was told they would send a workshop repair report to my email but that was in November & I still waiting for after a number of calls they tell me we have sent it .but I'm still waiting .(smart car owner) I will look forward to hearing from Mercedes Benz of leicester .

P. M.

Great Team work from Tim Green , Bob North , Hash the driver, Technician who carried out the service and replaced the tyres. Car was returned washed and hovered, keep up the good work , Happy Customer 😀👌

S. B.

Very professional, courteous and prompt service from Lewis who described the vehicle perfectly and supplied lots of detailed images and videos of the vehicle. All very seemless and smooth.

m. t.

Car was booked in for recall replacement of airbag .Am very happy with the service I received .The mechanic..Jim Demetriou was very courteous and a good communicator.Thank you very much for your service.

C. K.

Excellent service , will definitely recommend to anyone to use their service, customer relation is wonderful. They are simply the best. Keep Up the good work .

S. k. T.

Had the pleasure of dealing with Mr Alvin Sarkis. Professional sales man made me feel like a star! Never been treated with such respect and professionalism

T. C.

Kept well informed. Good environment to work and have a coffee. Pleasant staff

S. C.

the guys at Mercedes Leicester were great (Simione and James) very friendly and helpful and even though i didnt end up buying from mercedes in leicester i would recommend using them.

I. A.

Great service from Jack and Calum kept me informed from the start of the sale to delivery to my door in Scotland all done in 3 days 👍

C. H.

All fine, a bit of a wait when I arrived to collect my car but what's 15 minutes. . . .

D. S. M.

Brilliant experience. I just wanted to express my gratitude to the body shop team at Mercedes Benz Leicester for the excellent service they provided and the fantastic condition they returned my car in after its accident repairs. I’m really delighted. The car looks and drives like new! I have to single out special praise for Sharon Wade in the team. She was a great listening ear after my horrendous accident, provided me a great loan car from day one and throughout the month long repairs process kept me fully informed and was always a pleasure to talk with. A superb result and a very happy customer!

Y. L.

Professional and courteous service staff. Clear and concise description of the work carried out by the technicians.

J. H.

We drove to Leicester to test drive a SUV and ended up driving three other cars and buying an electric EQA which was neither our budget intention or desired vehicle. I am totally in love with my new car and Jordan was an excellent sales man with plenty of chat and did not push me into anything. Sadly Jordan was on leave when I collected my car but George was also a very nice young man so I am glad I went to Leicester for my purchase.

A. S.

I had a great experience last weekend at Mercedes-Benz of Leicester. Both Rishi and Simeon were absolutely fantastic and made the whole experience of upgrading my approved used vehicle as quick and as smooth as possible. They listened to what I wanted and my budget and found me the perfect car. I came all the way from London so it was lovely to see that they were extremely customer focused both virtually over zoom and in person. I would definitely recommend this dealership and would recommend speaking with Rishi or Simeon as they were not only very friendly and approachable, but also knowledgeable which is really important when making such decisions.

E. G.

Purchased a vehicle virtually during lock down, excellent service received from the sales team all the way through the process. So helpful and efficient have answered all my queries in a timely manner and have always got in touch when they stated. Hard to get such good service these days. Would highly recommend this dealership and sales staff who dealt with my purchase.

m. B.

Had great service as usual from Harish Patel. Booked me in explaining what they will be doing and once they finished explaining all in detail and showing to my vehicle

P. M.

Very impressed with Jordan Fern who helped and explained everything we needed to know to with regards to our vehicle

S. C.

Really happy with the service, from booking in, receiving a really nice courtesy car, quickness of appointment and vehicle was kindly washed on request. Thanks Tim

H. K.

Staff always friendly and attentive. Nipped in without appointment regarding a job done prior. Tyre Pressure light pinged up on the dash. Problem solved in no time and as always pleasure to do business with. Keep it up Leicester team 👍🏽

M. R.

Service is always excellent. but this time Jim was great. Service cover was sorted out without any hassle whilst i dropped the car off and very helpful and exceptional customer service. Thank you Jim

A. B.

Booked in for warranty work on a car purchased elsewhere. The team was professional, courteous and welcoming. Lydia kept me informed of progress from taking the key and picking back up. All in all very smooth and painless. Keep up the good work guys 👍

J.

Bought a GLC from here recently. Adam Caratella was a great help. Kept everything nice and easy and smooth for me, kept me updated the whole way through and worked extra hard in these troubling times.

S. S.

Really cannot fault the service I have received here. I was so impressed with the professionalism of Tameem and Michael and they have answered every question I have had with ease and any little request I have needed they have sorted quickly for me. I went in to test drive an A250e on Wednesday and drove a version away on Saturday! Wow! I would highly recommend you use this showroom for your needs- even though I have a showroom in my home town, I would have no hesitation to use them still, even though they are 10 miles away! I know I will get the quality I need and sometimes, that is worth the drive. Thanks Tam, Mikey and the team for a fab experience!

A. E.

Hi Sean give us very good service after picking up the car has temreture light came on and assist if problem dosnt go away come and see.thank you.

J. R.

My experience of buying a card at Mercedes Leicester was flawless from start to finish. Rishi Raniga was extremely helpful and always on the end of the phone if needed. Thanks Rishi and team.

T. K.

I brought a new car for my husbands 60th birthday. The Sales consultant was exceptional. I was kept updated throughout the process as most of it was done electronically. Very kind and professional service from this individual. I will certainly recommend this dealership to family and friends. Thank you for everything.

S. G.

We visited the Leicester branch 29/10/21. Can we just say a huge thank you to James and Simeon they went out of their to help us . James was outstanding and very attentive he answered all of our questions and nothing was too much trouble at all . We cannot recommend them highly enough and we will definitely be back ! Many thanks again superb Team

K. J.

Jordan was great, he kept me informed of all the way throughout the whole process and I had my car in about 2 weeks from stepping into the dealership. He explained everything clearly and any questions that I had he ensured were clarified promptly. The overall level of service he provided was second to none and I'm really happy with the experience and the car. The whole process was really smooth and straightforward and I couldn't be happier. Everyone's experience buying a car should be this simple. Cheers Jordan!

l.

Recently I exchanged my old vehicle with Mercedes-Benz in leicester. Alvin Sarkis dealing with me he did everything done for me. He spend a lot time to show me and explain everything to me. All i want to say Alvin Sarkis provided outstanding customer service for me.He is definitely an asset to the Mercedes-Benz. Thanks to Alvin Sarkis i will definitely be shopping with Mercedes-Benz in leicester branch all time.

V. W.

Brilliant service from the team at Mercedes-Benz of Leicester, bought the car online with virtual viewing/zoom face to face meeting with George & Simeon an absolute pleasure to deal with from start to finish.

P. T.

Tim at the Service Centre in Leicester was very professional and helpful throughout the process. Thank you

L. Z.

Great service and made the experience spectacular from start to finish Sean provided excellent customer service. thank you

A. M.

Miguel was very helpful when I was looking to replace my car. He talked me through all the options available and advised me on what worked best for my needs. Thank you

E. M.

Very Awesome, I was well treated. Many thanks

G. H.

Only went to the spares dept very friendly and helpful ordered a spare key should be here next week excellent service

N. K.

Recently purchased a Mercedes-Benz CLA and couldn’t thank Lewis Davis anymore for the great service he provided in my car purchase experience. Made my purchase seamless and stress free. Took care of every question/issue. Definitely recommend Lewis to handle all your car needs if you’re looking to purchase any Mercedes at the Leicester Branch, he’ll definitely brighten your day!!

I. D. H.

Brilliant service, beyond words these really looked after me and saved me £4200 pounds. Absolutely beautiful people making proper customer service

I. K.

Went in to buy an EQC Jordan was there to help us and he was absolutely brilliant. Top man. He knew his stuff and sorted us with everything. Very friendly and professional. The workplace was short staffed and they were really stretched but he helped us throughout. Excellent

S. H.

An excellent service from Sean Nealon in the past week for my first purchase of a Mercedes. Very informative young man, would highly recommend. Great communication throughout and so quick and easy to sort my questions out.

M. S.

During a visit to a client in Leicester, having already decided to purchase a Mercedes as our next family car, I headed to Inchcape Mercedes in Leicester during my lunch break. The service from the start being greeted by their host was fantastic, as I was then shown through to be seated and have a coffee whilst I waited for the used car salesman, Henry Barre, who was currently talking to another prospective client. After 5 comfortable minutes, Henry came over and introduced himself in a very confident and welcoming manner. He shown me over to his desk and we commenced discussions as to what I was looking for in my next car. We arranged for a drive of a car on saturday morning and despite me being an hour late (I did call to advise ahead of time), the test drive was still able to take place on the saturday. The C class C300h in red was stunning and the drive was fantastic. My heart was set to understand just how great a C350e was and unfortunately there were none in their Mercedes group at the time, bar an estate version however this was at a another branch. During the test drive, my 7 year old son was looked after by their branch staff whilst he played on the XBOX and built an amazing Lego building, whilst drinking Diet Coke. I would not do this any ordinary car dealership. The next day unfortunately we decided to go with an e350e that was at another dealer. After speaking to Henry, he understood that it's important that the customer gets the car they want, even if the branch doesn't get a sale. If Henry had a c350e or a e350e on site, I'm confident we would have done a deal. That said, I shall ensure that when it is time to upgrade, that we return to Inchcape Leicester and ask for Henry, giving him ample time to find us a car (in this situation, our lease expired on our CLA45 and we only had 12 days left). Overall, a great experience given by a first class dealership by a salesman that is a true asset to his team and the group as a whole. If there are any rewards given out each year for outstanding performance, I nominate Henry Barre of Inchcape Leicester.

r. f.

The visit was as expected as I have purchased several vehicles in the past. The only qualm I have is the covid restrictions do not allow hot drinks to be served to customers when I it ok for staff to have them. Every item is washed after use so what is the problem? Adam was very good at his job but seemed to disappear leaving me to twiddle my thumbs for a while while things were being sorted. Other than that my experience was good with an excellent salesperson in Adam

K. G.

Excellent service from booking to completion. Very friendly and knowledgeable staff. All perfect

m. s.

did everything that was required on time. nice car provided while mine was in and friendly service at every stage

R. K.

Alvin was excellent, he kept me informed of all the developments of my sale. He explained everything clearly and if I didn't understand some of the process he went over it again. He was fully engaged with us throughout the sale. He also offered help and advice and is very knowledgeable. I really appreciate him being patient and taking his time with us. I am grateful that he called me the day after I picked up the vehicle to see how I was getting on. The sale process was smooth, quick and easy and Alvin is a credit to your team. Thank you Alvin!

B. M.

A Service booked, video sent, completed and picked up on time with no issues at all.

I. A.

I really enjoyed the process of purchasing my first car with Mercedes Benz of Leicester. Alvin Sarkis made the process really easy, enjoyable and exciting for me. I felt listened to and well catered to. I was very impressed when he phoned me for a follow up call after I had taken my car home. All round excellent service!

E. G.

Had engine light, technician diagnosed with faulty temperature sensor, repaired next day and no more engine light, I was informed in every stage by phone call and text messages, the dealer you can trust

E. B.

Excellent service & was happy from start to finish. Everyone was so professional and lovely and made the 2 hour train journey worth it. Thank you!!!

M. C.

Purchased a 2017 E class and Sean the salesman made the whole experience a pleasure. The car needed a couple of repairs to bring it upto scratch which Sean booked in for a couple of weeks later when the parts were in. Lydia from the service department took care of the warranty work which again was hassle free. Top service all round at Mercedes Benz Leicester

L. C.

I only went there on the off chance they would remove my locking wheel nuts, that I'd lost the key for, not only were they very friendly but they did this act for absolutely no payment, nice one Mercedes Leicester.

P. B.

Had to wait too long to book in for an MOT and service. I had a 10.15 appointment and was told about 3 hours! I wasn't able to collect the car until 4.30! Rubbish customer service. I have no complaints about the work at this moment.

N. S.

Excellent service. Car serviced and MOT'd. Returned to have gearbox oil change that was delayed due to leasing company approval, not MB fault. Jim, who dealt with me was outstanding, phoning 3 times to keep me updated as well as calling at the weekend to ensure everything was ok for the pre arranged Monday morning appt.

H.

Visited Adam Caratella a year ago, he spent a good few hours with me to find me a suitable car. He was very helpful, friendly and not at all a pushy salesman. In the end i decided not to buy at the time. 1 year later (10th December 2020) I paid Adam a visit again as he was very helpful previously. I knew what i wanted, he found me a couple of options and i chose the car i liked and drove away a few days later with my new car once he had the car prepared for me. Overall a very helpful dealership, Adam was superb and did everything in his capacity to make the whole car buying process a breeze and kept me informed the whole way, and it was, it was a very smooth and non-stressful process. Thanks for everything Adam, i know who i will visiting again for my next car. In the meantime, let me enjoy this car!!! 🙂 All the best Hus

D. R.

Bought the car in following two recall letters. Recalls done without any problems I was told. I paid for an update for my sat nav. Yesterday - 10 days after the update I came across a major road renovation that was not on my NEW update. This renovation is already over 2 years old. Not Happy!

y. p.

Good experience all round good customer service. The agent that dealt with me sorted everything out very efficiently.

T. W.

Wait time was a little longer than usual and wiper box left at wheel of the car in the car parking area after blade change reported to the service advisor

A. H.

Great service. Just had my back bumper replacement and I must say I've very impressed with the service. They came to collect my car and I was advised when it was ready. Came to pick it up myself and the finish is incredible. They even cleaned my car inside and out at no extra cost without asking. Great service 👏 👍 👌 🙌

A. C.

Car serviced, waited, the team were very attentive, completed the work quickly, big thanks to Harish Patel.

H.

Had the pleasure of buying a car from Sean Nealon. He went above and beyond to help me find the car model and spec wanted, within the budget. I was kept well informed throughout the whole process which went seamlessly. Wasn’t pushy at all and felt like I was talking to a friend which was refreshing. Appreciate the help Sean- all the best!

R. L.

When I phoned to book a service on my A180 I was chatting with a nice young man who asked me if I was happy with my car as my mileage was quite low. I explained that the lockdown had kept the mileage low and I was very happy with the car. I did tell him that my Wife and my Mother-in-law (93) find it difficult to get in and out and was thinking about changing to something a little "taller". He said I should perhaps consider a GLA. I opted to bring the car down and wait while the service was carried out and said that while I did so I would go to the showroom and have a look at a GLA. On arrival I found the receptionists were somewhat less than welcoming. The young lady who come to collect the keys and talk me through the process was quite the opposite, very friendly and professional. After handing over the vehicle I went to the showroom. There was no-one there, and despite the staff seeming to outnumber me at about 20:1 no one came to ask if they could help. The same was true in the approved - used section. All the vehicles in the showroom were locked so the best I could do was peer through the window of a GLA. To be fair there's a guy who lives along the road with a GLA and I could have saved some time and peered through the window of his. So the best I could do was sit and wait for an hour and a half. The receptionists continued to chat and ignore both myself and another chap who arrived later. The were no drinks available, not even a water cooler. I suppose the locked vehicles and lack of creature comforts could be due to covid restrictions but you didn't do any thing to entice me to spend my money with you in future.

m.

Everything about the visit was perfect. What was poor though and not the first time I have experienced this was it took over an hour to get through to the garage on the phone. Constantly getting a message "will be with you soon" or something like that.

A. H.

Can't fault service from Mercedes Benz Leicester. Went in to test drive an approved used car and price up new. Walked away with a new one. Our sales rep Sean was great. Worked really hard to get us the best deal possible and kept us updated with delivery of new one and when we could collect etc. Highly recommend!

Y. M.

Very professional - friendly. Detailed report at th end. Nice waiting area. Some more instructions about where to leave the car and where is the entrance may be useful before hand

B. P.

The whole experience was painless. Russell my Service Rep was very informative and polite. Real nice guy 10/10. Please pass on my thanks.

K. S.

Lydia was very concise and professional. No messing around. Perfect. Mercedes have been great customer service wise. Can’t fault them. I have told a few people how I can’t fault you guys!

S. S.

So happy with the service I receive at Mercedes Benz of Leicester. From the sale of the cars (Sean Thankyou) to all of the aftercare and reception. Make you feel welcome and go that extra mile to get you what you want. Thanks guys

S. P.

Amazing service from George and Arjun at Mercedes-Benz at Leicester. honesty made the buying process so smooth with no hinderances or issues. kept me well informed of what was going on through the whole process and were always available to answer questions I may have had. Best service I have had ever when purchasing a Vehicle especially compared to Sytner, MB blew them away in their service. After service team are also great Sharon and Indi in bodyshop got me in ASAP to get a few issues sorted.

L. T.

We would like to thank Kishan Mavani for helping us select the right car for us. He was incredibly helpful all the way through the process and made us oldies feel at ease, especially in these strange, surreal times. We love the car and are learning all about new things daily. Kishan's video explaining the interior is so much easier to follow than the manual. Thank you once again and keep safe. Louise and Pete Thornhill

R. H.

I purchased my Mercedes from this dealership and was dealing with Aaron Johnson. He was very helpful and open throughout the whole process. Overall I have had a fantastic buying experience.

S. F.

Excellent Service from George and all of the team at Mercedes Leicester. Many thanks

A. M.

Bought a GLC 300 with help from Sean Nealon recently. We were not sure which model to go for initially but Sean took time out specifically for us and went through the options for buying. I will admit that not all dealerships (Audi in Fosse park for example) were prepared to do this and some were very ignorant if you said that we were not sure about whether we wanted to buy straight away. Sean was exemplary in making us feel at ease. I believe he is a massive credit to the Leicester, St George dealership and even though he had several customers waiting to see him he still took time out for which me and wife really appreciate. We booked a Test Drive at our convenience and liked the car. We proceeded to buy the same model on PCP. Sean explained each step and process involved. When we picked up the car Sean went through additional features and said to contact him for any queries. When you buy a new car this is exactly the service I expect. Thank you Sean and no doubt will ask for you again when we want another car. Anoop Mistry and Bhavini Mistry, Leicester.

Y. S.

From leaving the car to collection the vehicle, the communication from the dealership was excellent. I was kept informed at all times, Jim is an excellent communicator and very good in his dealing.

J. C.

Very good service from the dealership in purchasing my car, well-handled process by my salesman Tam. The only thing I would suggest is that service plan purchase is handled from one point of contact instead of having to deal with sales for the car and the service department separately

S. U.

I am very happy and grateful to Mercedes Leicester. Adam was so help full from the beginning. I received my new car today but only it was possible for Adam. In this difficult time and so many restrictions in place but I didn’t feel any difficulty during the process. From ordering to deliver my new car it was smooth and amazing. I am partially disabled person but Adam was so helpful in every communication that my entire process was easy and enjoyable. I will remember and recommend my friend and family to Mercedes Leicester.

C. M.

Purchased a C-Class saloon and it was a very efficient and seamless process throughout even though it was all done remotely/virtually. A big thanks to Sean Nealon who made the process very easy and went the extra mile for me throughout.

N. A.

Really smooth experience buying a car from them. For various reasons I needed the car very quickly and Sean Nealon in particular bent-over backwards to deliver the vehicle to me late on a Friday and gave a very professional service. Would definitely recommend buying from them.

M. M. p.

Took a while to write this review as just about got over the shock of buying my 1st (and not the last) Mercedes. I would really like to commend Adam Caratella for his service and help. It can be daunting to by a Mercedes, but Adam made sure I was at ease and actually provided me with the confidence to buy the model that I wanted. He was an extremely popular salesman on the day, but made sure he took the time to make my experience at Inchcape a memorable one and not as overwhelming as I was expecting it to be. Thank you Adam, for listening, caring, being non-judgemental and finding the exact Mercedes that fits my personality and identity to the T. Well done and keep going. Manisha Patel and Mahendra Patel - proud to be driving an E Class!

M. B.

Brought a used Mercedes A class Leicester. Due to the current pandemic the hand over is only click and collect. I want to thank the managing director Mathew who answered and solved all my issues I had regarding my Mercedes A class after my collection, and I would like to thank Sean (sales rep) for helping us through our purchase. My advise during this pandemic please do a thorough inspection with your sales person before you leave the Mercedes premises as there is only online viewing available atm.

D. P.

the customer service here goes above and beyond - if you're looking for someone to go the extra mile for you, especially when it comes to your new baby (your car) then i'd highly recommend letting Ajay Patel find you, your perfect car! He impressed because he did what most sales person fail to do - keep it simple. He did just this, met our needs as a customer and went out of his own way to go beyond what we asked for within our budget to truly find us a car we are super happy with.

J. T.

Super friendly welcome, always kept in touch with work required. Video brilliant.

K. s.

From the point I met Tim to final completion the level of service was world class. Made me proud to be a Mercedes driver. I got the chance to talk to the engineer and he also took the time to say hello and made me feel welcome.

J. H.

Adam in particular has been on point. Sourced a car that I wanted and moved quickly with sorting the logistics for getting the car to me (I live in Greater London, so some distance). The paperwork side of things was seamless and the contact wasn't over the top but just right following up on things. A real credit to the Leicester branch and the company. I will certainly be doing business with Adam in the future and this branch will have my business now for many years.

H.

Yesterday my wife and I bought a Mercedes E class from Mercedes Leicester, we dealt with Kishin Manavi, he is highly professional, very knowledgable and above all not “pushy” Our car was actually at the Derby dealership and he literally went the extra mile and collected it for us. The car was serviced and valeted and ready for our collection on arrival. Overall, it was a great days experience and can’t thank Kishin enough, well done and keep up the good work of Mercedes Kind regards Garry n Val

C. G.

Lewis Davis made my purchase very easy. Lewis wasn't pushy and listened to what I wanted and why I wanted an upgrade and came back with vehicles within my budget in the trim I wanted. Lewis also made suitable suggestions that I also purchased.

K. C.

Tim was very helpful and patient with me, the service was thorough, the loan car was suitable and the communication was spot on 👍🏼

D. W.

The salesman was very friendly, helpful and understanding. He stay in contact throughout the process and answered all my questions. The handover was not what I expected but I understand due to the COVID restrictions. A couple of small issues with the car but I’m sure they will be resolved.

C. F.

Booked on line in September and then couple of days before (November) my time slot had been changed assuming it would be ok with me. Apart from that when I arrive the timing was good, no delays etc and work was carried out promptly (only MOT). However when I booked it, I was under the impression from the website, that it included a valet of the car and after I had paid I found out it didn't, was a little disappointed with that.

L. B.

Just purchased the new 21 plate GLC sport, dealt with Sean Nealon and although I was very concerned doing everything via zoom and docusign etc I am extremely happy to say it was all as smooth as smooth could get. Sean liaised to perfection and always kept great communication between us. Hand over was great and Sean also advised he will be there for after sales advice and any other questions or issues with my new purchase. So my overall experience was super good and I am really happy with my new purchase and I thank Sean personally for everything. Top work Lee Burchell

K. P.

Special shout out to George Eden who was fantastic in helping us to find our new car. Very knowledgeable and has great attention to detail in his work. Always a phone call away and goes above and beyond in providing excellent customer service. Thanks George!

a. w.

Staff were friendly & relaxed. Process of extended warranty could have been made clearer to understand. When collecting the vehicle we were told it had been valeted. I would suggest you consider using a different valeting company as the standard was poor. This is an area that could be improved on to make the customer experience of collecting their new car, much more special.

M. M.

Harish dealt with my case. Very impressed with his service, he was genuine with his advice and made me feel very comfortable. He also took time to answer my questions, even though I came at the end of his shift. An asset to your team!

C. W.

Went in with my son to purchase an approved used car and although we didn't have an appointment the receptionist was able to find Alvin who took us through the process of finding a car within our budget. Alvin went the extra mile to sort out a finance package and the process from finding the perfect car , test drive and driving away went smoothly. Highly recommended Alvin and Mercedes Benz Leicester. Thank you.

k. e.

We sat with by Sean last week, he listened to what we were looking for, & soon came up with some used cars on offer! He took us for a test drive & explained all the functions of the car & it’s capabilities, we loved the car, went away for a couple hours, & done the deal! We then met simeon who went through all the different payment options in great detail. Within 2 days we were driving our lovely new car home!!! Overall our experience was fantastic, 2 great guys made our car buying very easy to do. We would definitely recommend this dealership, & will be using again in future when we change car!!!

N. A.

The service booked on a date and time that was convenient to me and it was ready on the agreed time. During the service Harish kept me up to date about my car progress explaining to me the results of the complimentary visual health check. I had the greatest experience having my service at Mercedes Benz Of Leicester and I absolutely recommend the dealer to my friends and family

S. 2.

We were attended to by Sean who was brilliant from start to finish. No high pressure selling and got a really good test drive as well. Hadn't intended on buying that day but felt we were getting a great car at an extremely good price. Slept on the deal overnight and went ahead. Car was ready quickly with the whole deal done and dusted in 5 days.

a.

Picked up a vehicle yesterday. Was dealt with by a gentlemen called Adam Caratella who was a very friendly guy and made us feel at ease. He even upgraded the digital dash to a 10.25 inch screen for free which I highly appreciate and was surprised by on collecting the vehicle as he had kept this as a surprise! Really great service would highly recommend thank you Adam for all your assistance and making it a smooth transaction!

S. B.

The only thing I would have liked was a designated parking place for my 12 o’clock recall appointment.

N. A.

What a wonderful experience of buying my first mercedez. Michael Martin was extremely professional and quick to respond to my online query. Michael did search and came up with a deal for me which ticked all the boxes. Great to have this support with decision making. Part exchange and all documentation extremely professionally handled by nice and courteous Adam Caratella. I was always welcomed to ask questions and response was great. Very happy with the whole process. Amazing customer experience, courtesy Adam and Michael Thank you Michael and Adam

L. S.

Could have done without going into Leicester during lockdown but essential recall work so ventured forth and had no problems. Lovely B Class courtesy car freshly cleaned and nice to drive ( although air con noisy). Hopefully pick up will be as trouble free 👍

h.

I've wanted a C-class for a while now so decided to pop down to the local Mercedes dealership. Once I was inside and got to sit down with Lewis Davis who provided absolutely excellent service and always with a smile. He managed to find the exact car I was looking for and handled all the arrangements to make sure it was perfect for me. Upon revealing the car, I spotted a few scratches and paint chips (which was understandable, considering it was a used car). Upon telling Lewis about this, he took the car away without hesitation and made sure that they were buffed out, returning the car looking brand new. The car was perfect but the service from Lewis was even better! I would certainly refer anyone to him if they ever wanted to get a car from the Mercedes dealership.

S. L.

Everything was absolutely perfect from arriving there to picking the car up after the service. As usual Harish Patel dealt with everything in the usual professional manner that he does. thank you. the car came back nice and clean too.

J. V.

From the front staff to our sale's person - Alvin was just awesome. As a wheelchair user I didn't feel any discomfort a tall, ONLY Leicester improve is parking for disabled spaces.

C. H.

Thank you Alvin for the great customer care. Really happy with the car.

J. J.

I recently went to the Leicester Mercedes showroom with my mum who wanted to look at the Smart for Four cars as she had seen one parked on her next door neighbours drive and really liked the look of it. We went with the intention of having a look and trying to get an idea of prices etc. We walked in and had a wander around, found one of the Smart for Four cars, sat inside and had a look around it. We weren't hassled by anyone which was refreshing! After a few minutes we were greeted by Simeon who asked if there was anything he could help us with. We explained mum was looking to see what sort of price she was looking at for a new Smart for Four car. Simeon took us back to his desk, made us a coffee and fired up his computer. He asked if she would be interested in a used car or did it have to be new - mum didn't want one with many miles on and she wanted a particular colour & spec. Simeon searched and they had the exact car/spec/colour which was a demo model with approx. 1000 miles on the clock - it was almost like it was meant to be! And being too good a deal to pass up on she ordered the car there and then and collected it a few days later! When we went to pick it up it was all covered up and we went outside for the unveiling!! I have to say it has been the best experience I have had buying a car - all the staff were lovely, very helpful and not pushy at all - it made the whole process a pleasure! I would definitely recommend them!

D. S.

Very slick and efficient service. Video of car health check is great. All COVID secure. Shame it's so expensive for a service and that they no longer throw in ad blue top up in that price.

A. K.

We couldn’t be happier with the Mercedes Kishan found for us, he delivered an amazing car that was way beyond our expectations. He kept us updated, well informed and was always happy to answer the phone and emails quickly. I couldn’t recommend anyone better, 5*

S. G.

Thank you for good service I'm fully satisfied with your service and the way you solve my problems

b. m.

I recently brought a used GLA through the branch in Leicester. Given the current circumstances, Sean Nealon and Arjun Chawda gave an incredible level of customer service. Every step of the way was clearly communicated and explained in such a way that made me feel completely comfortable in making the purchase. I can not recommend purchasing from here any more highly!

P. V.

Review updated February 2020: I finally settled on a car I liked, so I came back here as the owner posted an update stating they take customer feedback seriously. The sale was completed on the New Year, I collected the car and went home. I found three issues with the vehicle, my initial contact was with the sales person. It did not go well, I did not feel that the sales person was listening to my concerns. To cut a long story short, when this got escalated to the Sales Manager and Head of Business it was too late as I had initiated legal action to get the issues dealt with (nothing major, which is why I was shocked that I had to get to that point). Once this was properly escalated though, I received amazing service. I felt that the business was finally listening to me, taking my concerns seriously, and working with me to resolve the problem. I withdrew legal action, the vehicle was repaired, and throughout this whole period I was kept informed. Attentive and caring attitude by the Sales Manager A.M. and Head of Business M.H. who restored my faith in this business, I will definitely be a repeat customer as I know that things can go wrong sometimes and what is important is how it is dealt with, in this case I was impressed with the way they took ownership of the case and resolved it quickly and with minimal hassle to myself. In the end, a happy customer and I love the vehicle, definitely feel like I made the right choice. My advice to customers is: Make sure you research the vehicle inside and out, understand all its features or lack of any, and test EVERYTHING to ensure it is satisfactory, agree any repairs before you collect, note all of it down. Of course you have the warranty but my issue was, things were apparently excluded from the warranty even though I was told they were included, and I was only told that after collection, so ensure you get everything in writing. If you have issues with this dealer I would urge you to get this escalated and ask for the higher ups to discuss with you rather than the people making the sale, although on the surface it appeared that the sales person was knowledgeable and was listening, they were not, and weren't cooperative in finding a solution for me, it was not until it was escalated that things started moving, give them a chance by requesting someone high up to deal with your issue if you find that things aren't moving well with the sales person as they will be your initial point of contact should you find problems after collecting, and in my experience they aren't that good in dealing with problems but the ones high up will be. I only give 5 stars to businesses that show consistently exceptional service from start to finish across all areas, despite receiving really good service after the escalation, I feel the initial negative experience detracted 1 star from what could have been a perfect score. Original review written on January 2019: Pushy salesmen. Prior to coming here I went to an Audi dealer and then a BMW dealer. Nobody bothered me at those, I went in and browsed, sat inside various cars, and never got a salesperson on my back. Not so at the Mercedes dealership, where I had a pushy salesman asking me all kids of personal questions. Felt like I was being profiled for secret service. He did give me some advice about models but frankly I wish I was left alone to just see what was available as I had no intention of buying a car there and then, I just simply wanted to see what was on offer before deciding.

J. P.

Very polite and welcoming sales Team. I originally enquired online about a vehicle and within a week I picked it up. Both Jack and George were very professional and very helpful, they clearly took me through all the finance and purchasing details. The show room was clearly marked and very clean due to the Covid operating measures. On the whole a very pleasant experience :-)

I. M.

Sean was very knowledgeable of the car he demonstrated to me. He was polite and helpful in my purchase including right to the delivery day. Staff and managers were also polite and obliging. My overall experience at the Leicester dealership did exceed my expectations.

K. S.

This was a magical experience. Lewis was superb, looked after all our needs. We managed to pick up just the right car for ourselves. We were so impressed that we have placed a order for a second vehicle for our son.

C. B.

Possibly the best car dealership experience I ever had. Recently bought an A200 and the service was flawless. First time Mercedes customer and definitely not the last. Many thanks to Mr Simeon Mitchell who went above and beyond to answer all my questions, show me the car and walk me through the test drive, fill in the paperwork in no-time, deliver the vehicle at my home address etc. I could go on and on about how impressed I am with the service. Dare say that I left the dealership after several hours and felt like I had gone out with a friend and had a good time! Simeon was absolutely exceptional. Cannot recommend highly enough. Kostas

S. W.

I must say from start to finish the whole buying & selling experience was professional and helpful, no pushing salesman and always available to answer questions. Specially Mr Alvin Sarkis always there to sort out my issues for last 4-5 years or so. Thank you so much Alvin and team.

J. F.

I don't normally post reviews but the experience that I have just received from this dealer is like no other I have ever had when buying a car, either new or second hand. I have just bought a GLC250 from this dealer and the sales consultant was Alvin Sarkis. He made the whole experience very smooth and I think that he realises what customer service is. Firstly the car is a dream, but if you are thinking of buying from this dealer I would strongly recommend asking for Alvin to help you.

C. H.

Great service from the sales guy who dealt with me. He was friendly and personable, kept in regular contact (without being pushy) and worked really hard to get me the car I wanted. I was pleasantly surprised with how helpful everyone was as previous visits to the showroom had been disappointing where I ended up leaving without anyone even acknowledging me. There seems to have been many positive changes at the dealership since my last visit and would therefore now recommend.

C. B.

My car went for a service and inspection. I then agreed to have work which had been identied done. I think harish did a good job of managing my expectations around costs and timelines

M. H.

I was dealt with efficiently by Jim Demetriou and was allocated my preferred (Mechanic/Technician) Nickolaos. I would rather have had a face to face with Nickolaos as before, but I assume this was down to covid. Would also prefer to have paper document with information, rather than video. This seems to be a gimmick and probably more time allocated to that rather than direct verbal advice. Having said that, the overall experience was far better than in previous years. I will be back next year. Michael J Hyman

N. S.

Wife just purchased used A Class through the Leics dealership. Our salesman Tameem couldn't have been any more helpful and made the process very smooth & hassle free. Thank you.

N. I.

Purchased my first ever Mercedes a couple of weeks ago & so far so good - Would definitely recommend going to the Leicester showroom. Right from the off I was dealt with Ajay who not once pressured me into anything, constantly kept in touch with me via calls/emails & continued assisting me throughout the entire process from locating the car that suited me perfectly, being patient with me as I got used to an automatic after driving manual for 10+ years, until right up to the end where he came in whilst he was on annual leave to not only hand me the keys to my new car but filled it up with petrol & gave me a final overview of what’s what. I honestly cannot fault the service I received from him - Please pass my thanks to Ajay. I am however still waiting for the spare key which wasn’t available when I picked up the car but Ajay assured me that he will inform me once received.

D. W.

I wish to thank Kishan Mavani for his professionalism, friendliness and excellent organisation throughout the whole purchase. He made you feel totally at ease, explaining the workings of the vehicle and made the explanations simple and clear and answered any questions. He was in contact throughout via emails, phone calls and what we thought was a very nice touch, a personal video of our new purchase. We couldn't have asked for a better service. Thank you so much Kishan, an excellent experience and will recommend Mercedes Benz , Leicester to friends.

K. T.

Very easy process, quick and payment made easy, 5 star service..

B. F.

Adam listened to our requirements and gave us a car that suited our budget.he was thorough in explaining what we were getting for our money,took care of us and we felt we were im safe hands. He demonstrated the functions of the car well and made sure i knew exactly how to transition from manual to auto. Staff are very welcoming and polite,there was no hard sell.thank you Adam at Mercedes Leicester

M. P.

My wife and I purchased a Mercedes GLA recently. I contacted Arjun who was excellent with information and nothing was too much trouble. He put us in touch with one of his team, Sean Nealon. We had a couple of meetings with Sean and his attention to detail was spot on and he dealt confidently with the many questions we had!!! We are very pleased with our purchase and would highly recommend Mercedes Leicester to any potential buyers looking for first class service.

L. P.

We were treated very well. All the staff were extremely pleasant and we felt very much at ease. George, our Salesman explained and advised us of what was available to have on the model we purchased." We would not hesitate to recommend this dealership.

M. P.

My first experience of buying a used Mercedes Benz. Adam and Austin went above and beyond to ensure our new family car was prepared safely ready for our newest family member. I will certainly be looking to Mercedes Leicester when it comes to replacing my car.

J. P.

I was supported by Tim Green who provided amazing service and ensured my request was dealt with, promptly and professionally. There was a glitch with my request however Tim resolved this immediately and ensure there was no inconvenience to me. Thanks Tim.

K. H.

We have just had a great experience ordering a car here. We were really impressed with the quality of customer service we received from George Eden and his manager. We felt George couldnt have done more to make our experience easy and pleasurable. He was very knowledgeable of the products, and friendly without being pushy. He really did all he could to ensure we had the car best suited to our needs. We are now looking forward to taking delivery! Thankyou

H. A.

My wife and I visited your showroom last week as we were considering replacing our current Volvo. We both dread car buying due to the experiences we have had at BMW and Volvo in recent years. My expectations were low as I entered the showroom based on this. We then were introduced to Jordan and Simeon and as a result of meeting them I am now the proud owner of a Mercedes! The experience of selecting and buying a car from Mercedes has been great, I did not feel pressured at any stage and both Jordan and Simeon were honest and showed integrity. They made my family and I feel extremely welcome. I cannot praise Jordan enough and above everything else he is the reason we bought the car from you, he is an asset to your showroom and to your brand. He is friendly, genuine and honest and to me that matters. He is not a stereotypical salesman and this is why you trust him, something I have never experienced in a car showroom before. Simeon worked hard to get me a car within the budget that I had specified and didn’t creep the price upwards and hide behind spurious facts and figures, by the time I left I had been given all the information I needed to fully understand what I was buying and all the implications, he kept me informed and both he and Jordan delivered as promised. I collected my car from Mercedes on Friday and so far we love the car, which is great - but the experience of buying it was so good it is that will be the reason why you keep my custom.

W. A.

Absolutely wonderful service from Sean. Best salesman I've come across. Very friendly and made me feel very comfortable and answered all my questions. Really looked after me including full 4 alloy refurbishment. Excellent service. Brilliant car. Thank you very much.

S. J.

The moment I walked in till I purchased my car I have had excellent customer service. Service provided has been exceptional. Big thanks to Kishan

S. M.

My vehicle went in as arranged for the Winter Health Check and also to check the brakes as a warning light had appeared. In the event it needed both brake pads and discs all round. The cost was going to be quite high but I negotiated some discount to an acceptable level. When the invoice was presented it was considerably lower than I had expected, so I was very pleased with that.

J. W.

I cannot recommend these guys highly enough. From first just looking around to the handover over of my car the service was brilliant. They went above and beyond to ensure that we were happy with everything, that we fully understood everything about the car, our options etc and were super friendly all at the same time. A much better service than we received at BMW with our other car, I won’t hesitate to go back there again. Thank you to the guys at Mercedes Leicester for a great experience.

W. B.

The service we received both during our negotiations for the purchase of the car and on the day of collection was brilliant. The car was presented for collection very clean. Staff at the dealership were very helpful especially Sean who we were dealing with.

B. S.

Kishan was great to do business with - very open and explained everything to us that we needed to understand. Guided my wife to the most appropriate car for her and myself to one which suited my needs. Did a great job the handover by presenting both cars next to each other. Been great dealing with him..

D. R.

Purchased our first Mercedes E class from Austin who was extremely helpful and very courteous. That was going back a few years...maybe 6 yrs or so. Each time I go in he still asked how my kids are and has a family approach with us. Never fails to acknowledge us when he sees us. Quite recently we purchased another car, AMG E class from Austin Davis who was like wise just as helpful and very friendly. They day we drove off with our new car he made us feel like VIPs . Whenever I call him regarding any issues he is always happy to help. I love the fact both of these great guys always remember my name when I pop in. We will be coming soon again as my son is ready to buy his car. They never fail to make us feel special and a valued customer. Well done Mercedes!

L. R.

Dealt with Jim from the service department, he was professional and pleasant both over the phone and in person. Kept me updated on the repair of my car and I was pleased with the service.

N. T.

Very good service by the Branch in Leicester where I purchased my car 3 years ago, the Auxiliary battery had failed just before the warranty expired. I took the car in and had a courtesy car arranged all done with min fuss and around a few hours later a call came through advising it was all sorted. They also did a software upgrade and a modification and all carried out under warranty so very happy customer.

P. K.

Already been back and Simeon sorted out an amazing car for my parents. Made the whole experience so nice for them, an experience my parents haven't felt before! THANKS so much again. Simeon was very knowledgable and easy to talk to. He listened to all my needs and provided me with a car which suitable for my personal circumstances. Simeon has stayed in touch since to make sure I have settled with the car, his after sale service has been first class. I have already recommended him to my family and friends. Can't wait for the next car!

T. C.

I brought my vehicle in after a recall. All work was carried out, however I was expecting my vehicle to be washed on the outside before being returned to me. This should be done as standard before a vehicle is returned to the customer, regardless of the work being carried out to the vehicle. I have previously owned a BMW and every time I had been into the dealer for any work or service, it was always returned with a full outside wash.

K. M.

I have just bought my first ever Mercedes and it won't be the last. Dealing with Alvin & George was a pleasure from start to finish and I can't thank them both enough for all of their help and attention. Everyone in the showroom & office were helpful and it was a superior experience to other car dealerships. I'll definitely be back to upgrade when the time comes. Thanks again. I love my new car!

C.

I can not recommend the body shop more highly. Indie assessed the work. Gave solid advice, professional options, email with quote and said to book with Sharon once I decided. Sharon couldn’t have been more helpful. She was warm, friendly, polite, professional and efficient. If I were in business, I’d be offering her a job. !!!!

E. V.

Has the best experience at Mercedes in Leicester! Lewis was amazing and went above and beyond to ensure everything went well. He would respond immediately to any questions and queries prior to me coming to view and collect the car. His service was outstanding that it left my mum considering switching to a GLE! Employees really are the bridge between the company and customer and Lewis is the perfect example of an excellent one!

J. P.

Fantastic all-round experience from start to finish with Mercedes Leicester, all staff were attentive and welcoming despite being very busy at all times, and Simeon in particular made the whole process very easy and pleasant. He worked very hard to find the right car for me, offering a test drive and regularly keeping in touch and keeping me informed throughout the process and beyond, making sure the car was ok and offering to help with any problems even after the sale. Can't fault the whole experience and service from Simeon and all staff, highly recommend!

J. F.

I wouldn't hesitate to recommend this dealer. We were looked after by Ross and he was excellent, going the extra mile to ensure we were happy with our new cars and making the whole process run smoothly. Despite it being further away from where we live we will be using them as our main service dealer.

K. W.

Well organised and good communication prior to my arranged appointment. Plenty of remote information provided along with a video with an overview of the checks that were undertaken on my car. Good overall experience.

A. C.

After a bit of hassle with my finance company Jim at Merc Leicester took the reins and got my sunroof blind sorted including the issue with the finance company. So I thought he gave a great service and went that extra mile for me. Thanks Jim.

S. M.

Great customer service from Kishan. I unfortunately didn’t have an opportunity to view the car before I purchased it, due to living in Scotland. Kishan went through everything with me and sent me loads of videos going over the features of the car so that I knew what to do when I got it. Kishan arranged for really quick delivery and I am delighted with my car!

Y. V.

Good customer service overall, but especially excellent service from Sharon in the bodyshop. Looked after me very well. Excellent quality of work too.

L. O.

What a wonderful experience from start to finish! We came in to try out a CLA with no real intention of buying a car that day. We were helped by Simeon Mitchell who was absolutely FANTASTIC. Such a knowledgeable friendly, polite and professional sales consultant. He made the whole experience very enjoyable and helped us come to the right decision. Nothing was too much trouble. The set up at MB Leicester is slick, friendly and I would definitely recommend this place and Simeon in particular. The only negative was the lack of space for customer parking.

A. J.

Very mixed experience with servicing/MOT today. Have been using Inchape dealerships for more than 6 years. And Leicester one for last 3 years. It's quite obvious that service customers are not highly valued. Reception staff needs some training on how to work with customers. I tried to call reception on the second day to get updates for 3 times and noone was answer a phone. Servicing/MOT person was doing all his best to sort problem out, but in general instead of planned 4 hours my visit stretched along 2 days without any good reason.

J. E.

Recently bought a car from Simeon at Mercedes Leicester. Absolutely incredible guy. Massively helpful with every aspect of the process from the very first day. He spent a lot of time trying to find exactly what I wanted, regularly updating me with how his progress is going. Found the perfect car and couldn't be happier. 10/10 service, 10/10 guy. Will definitely be going back to him when the time comes for a new car!

I. W.

I went to pick up a used approved Mercedes. I was looked after well, social distancing was set up and taken seriously. My sales person Kishan was friendly, professional, efficient and courteous. Everything was quick and smooth.

a. b.

George was excellent from start to finish with my new car purchase

J. V.

Bought E Class in 2017 from Mercedes Benz of Leicester and sales person Lewis was very helpful and supportive, Back again in 2019 for E class and service provided by Lewis again was excellent and supportive carefully look after all customer and easy process. Thanks for your great support Lewis.

S. D.

I gave my car for servicing & MOT check & the experience was very good. As a courtesy car I was given a brand new E class to drive. I got back the car on time & everything was explained to me very well by Tim who was very friendly & courteous. I gave a 4 and not a 5 because the person who received me first in the morning of 20th June who was a young guy was a bit rough & aggressive calling me mate & buddy, even though I am at least 15 years older than him. Another lady named Seema was also quite rude & curt while talking to me on the phone when I had asked some details about the service. This was my second visit to this showroom. The first was almost 10 months back when I wanted to buy a car and did not buy it from here as I found Catherine & Alvin very rude & pushy. I bought my car from Mercedes Inchcape Derby instead and they were very good. But I had to come back to this showroom as the service was due for the car. Someone needs to look at the customer service dept here. The people working in the service dept are good.

L. F.

Very impressed with the service and help provided by Tam with the recent purchase of our car. Would happily recommend him to friends and family.

V. G.

I had to deal with parts team and they were exceptionally well trained, knew exactly what I needed and really very very helpful. I have been dealing with Mr Kyle Wood and from start to finish - he has been an outstanding! I seriously can't fault anything. Even when I went in couple of times, the reception staff were very friendly, too. I would go back again without any hesitation.. Keep up the good work and definitely you don't want to lose knowledgeable and awesome work ethic people like Kyle.. Thank you once again.

D. L.

Absolutely delighted from the minute I stepped into the used car showroom, here how we were personally looked after. It was a pleasure to purchase my car from these guys, they went out of there way, to make my car buying experience a complete pleasure. I would like to thank in particular Lewis, Arg and Nathan who made the purchasing of my vehicle run so smoothly. They all went out of their way to make sure everything was completed, so swiftly to my liking. The special touch of filming me unveiling of your vehicle on collection, by Lewis was a lovely touch and nice to keep. Thank you lads for all your help, advice and honesty. Will defiantly be back when it’s time to exchange. Ladies don’t be afraid of intimidation with these guys, they are exceptional, friendly, with a good sense of humour but professional at all times...Thank you for everything.

H. M.

Ajay Patel at the Leicester branch was amazing. So good. Straight to the point. Helped me with finding exactly what I wanted! Was great’ he deserves a promotion!

A. R.

Superb service from Austin, Jack and Tam. Would recommend to anybody. Just ask for the small Greek man. He is lovely.

J. K.

I've just purchased an approved used car from Mercedes Leicester, what a great experience! I was introduced to Simeon Mitchell by a friend who said he was the best guy to go see about a car. He wasn't wrong. From start to finish Simeon provided world class customer service. He located the car, he had it bought over from Liverpool, he kept me in the loop the whole time - even calling me at 8pm one evening to keep me up to speed. Simeon even came in on his day off to accommodate my schedule in order for me to test drive. Even though I wasn't buying a new car and spending 'big' money Simeon still made the experience of buying my car great. I would definitely recommend him to my friends and family when they are ready to buy their next cars. I work in a customer service driven industry so know amazing service when is see it, thank you Simeon!

P. P.

Met Jack on an impromptu visit. He was super friendly to my husband and I. Decided on a car that same day even though the plan was just to view some! He was quick to email back and keep us updated. Was passed onto Alvin who was just as lovely. Very precessional. Rang me every Monday to update me of the car. Very happy with the team. Feel like they went above and beyond for us. Next time I buy a Mercedes I want to be dealt with by Jack and Alvin. Happy customer.

M. C.

I recently purchased my first Mercedes and thought I’d go directly to the dealer, hoping to get a good deal, I wasn’t wrong! The service I have received has been fantastic. Simeon who has supported me in finding the right car has been faultless, great service and a real asset to Mercedes!

K. W.

Thanks Simeon at Mercedes Benz Leicester for finding me my lovely car.. I am particular with what I want and having gone through some ups and downs throughout the process Simeon made sure I would get the car I wanted. He personally went and got my car from another location to ensure it suited my needs and reassured me every step of the way. His attention to detail, customer service, and listening to what a customer really wants is second to none.. lastly he is so easy going and nothing is ever too much for him.. Simeon you truly are an asset to the team! Will definitely be recommending you to family and friends.. keep up the great work that you do!!

C. C.

Visited Mercedes-Benz of Leicester with my partner, not completely sure of the car we wanted to get, but with a vague idea. Straight away Lewis Davis took us under his wing and navigated us through a range of cars he thought would be suitable based upon our preferences. The Customer service of all staff was fantastic, everyone was very friendly and welcoming. Austin and Simeon also made an effort to ensure our time here was enjoyable and light hearted. Lewis always made sure we had drinks and time to look around without making us feel pressured. We didn’t plan on necessarily purchasing a car on this date, however, we fell in love with an A Class AMG and couldn’t leave without securing it! A wonderful experience and very happy customers- completely in love with our new purchase.

C. F.

After an initial wait on what was clearly a busy day, the service was second to none. The receptionist communicated the wait time and kept me updated. I had not made an appointment, but within an hour Simeon had my car valued and took me out for a 40 minute test drive. Everything was explained clearly and all my questions answered. Three days later I had my new car - Simeon was knowledgeable and provided all the information that I required - thank you!

I. R.

Everything ran smoothly regarding the purchase of my new vehicle. Ross was excellent at keeping in touch about the process etc. The dealership were enthusiastic to get a deal done. Everyone i dealt with was friendly.

z. M.

So we went to the showroom, after calling to let know we were on the way. When we got there we weren’t approached by the gent we were dealing with. We weren’t offered a drink or a seat or even a test drive. Stuff you would expect when about to spend £50,000. Anyway, as we went on- we unpacked our picnic and proceeded to eat our sandwiches and the salesman ran through his iPad. After telling him me and my husband would keep the car for 2 years, he added an extra years warranty. This would mean the car would have warranty after we sold it at our expense. Which we would opt for in order to treat the next customer. We’re nice. I also loved the fact that the salesman guaranteed me to have negative equity in the vehicle. Thank you for helping me to put faith in my investment. Maybe if you didn’t charge 12% APR I wouldn’t have negative equity. He then proceeded to tell me that the panoramic sunroofs can not be retrofitted and I think this is outrageous that a company of such size can’t retrofit pan roofs. Anyway, it is safe to say that we won’t be heading back to the complex as the HP figure was too high and they only offered me £750 for my part exchange(which I bought for £3500!!!! 12 years ago) ridiculous. Thanks to everyone involved with my potential sale but I have taken my money elsewhere (Halfords as their prices are cheaper). Ugh

S.

Buying my first Mercedes was a great experience. Right from my initial phone call to driving away in my C class coupe I was made to feel like a valued customer. The service I received from Lewis Davies was both friendly and professional. Nothing was too much trouble. No question too trivial. The car and the service is what makes Mercedes-Benz so good.

S.

Very good service, my car was in body shop as a result of another vehicle hitting my car at the rear. The work was carried out promptly and very professionally. I was contacted regularly with updates on the work carried out and am impressed with the customer care of the bodyshop. On the occasions I had to call reception to be put through to the body shop there was a long wait for the phone to be picked up, I gave up and had to call later which was frustrating.

G. U.

Great to know there are still some down to earth professionals in this industry. Thank you to Lewis and Austin (used car sales). It's interesting to visit a prestige site in your 'scruffs' and see what actually happens? Lewis was great from start to completion of the sale. Handover was great and as a family we all felt involved which was particularly nice for our 10 yr old menace! Car prepared as expected and attention to detail could not be faulted. Thanks to all involved and no truer words than ' you get what you pay for ' in this instance. Highly recommended.

s. s.

Recently I visited the main dealership Mercedes-Benz and smart of Leicester to purchase a car. I was introduced to Alvin, sales professional, who listened attentively to my requirements. As I am a disabled individual with a growing family, with all this in mind Alvin offered a Mercedes B200. I opted for the top spec in range and believe me the vehicle is absolutely brilliant. I could not be more happier with the choice. I have had a brilliant experience from inception to completion, as was all the dates including delivery date was on spot and follow up call as promised. If I was to buy another car I would definitely approach Alvin.

A. D.

I have no words to describe my experience. The team is very lovely and helpful. All my respects to you guys! It is very rare to find people like you nowadays. Highly recommended!!!

S. H.

Great service here. Made an enquiry with Lewis who was super helpful at helping us narrow down our car search. Strongly recommend speaking to him if you need any help with finding a car! Thanks!

S. B.

Fantastic service from start to finish! I would highly recommend Simeon Mitchell who I dealt with if you are looking to buy a new car. Simeon went above and beyond to get me my dream car and I can’t thank him enough for the excellent experience I had with Mercedes Leicester! Will definitely be recommending him to my friends and family. Thanks so much Simeon 👍🏻

R. K.

I am delighted with the car that I recently purchased from Sean Nealon at Mercedes Leicester. It was our second purchase from Sean, and I really cannot speak highly enough of the service that we have received from him. We look forward to continuing as customers of Mercedes Leicester for many years to come.

M. M.

For the second time in a row, we’ve had great service from Mercedes Benz in Leicester. Kishan was our point of contact and incredibly helpful with our purchase and provided a high quality service once again. After we indicated what our requirements were, Kishan found us a car and we were able to complete all the necessary paperwork and collect the car in less than a week.

L. G. k.

I was referred by my sister to Adam Caratella. I went into the dealership with an open mind. Adam managed to get me the best deal that I could ever get. He was friendly and very accommodating and suggested really cool ideas. He was so thoughtful in that, he wrapped my brand new car and made it a surprise. Ooh I also got a gift from him which was so thoughtful and nice of him. Really happy with the service that I got and would definitely recommend to those looking for brand new Mercedes

N.

i had the first service on my CLA. I arrived at the st georges showroom around 9am and was pleasantly greeted good morning by every employee i saw from the car park to the reception. the gentleman i met was nice and courteous throughout. i asked for a replacement car and was happy to see i got a white C Class convertible. shame it was cold and windy, car was lovely. i returned the car on time, my car was valeted and no problems to report, i received a email with a link to a video and full report about my service. very nice, i can see the report on my Mercedes me app too. this experience made me feel like a valued customer, very different to the experience i had when buying the car. the salesman was dull, blunt, and failed to demonstrate any courtesy from the time i ordered to the time i collected, same person. if i didnt like my Mercedes i would have never bought from that person. however, this recent experience has helped to leave that bad experience behind. i was asked to complete a satisfaction survey at time of collection. (when i bought the car) you will NEVER get the real feedback by making your customers do that in front of the person they are unhappy with, you should send a survey link by email or post.

B. A.

Great service and hospitality provided by the staff at this branch. They are very well knowledgeable and understanding. Was looked after by AJ who made sure my father's 50th Birthday present was ready for us to take it away a day before the birthday! Humble, Honest and a true gentleman he is. Would highly advise this branch to all. His manager welcomed myself and said he is here to make sure we leave with a smile.... He certainly did that! Thank you all at this branch

J. W.

Mercedes, Rishi and Simeon all extremely helpful and sorted the part exchange quickly and got me exactly what i wanted! Thanks again guys

D. C.

When I went to Mercedes I found all staff helpful and welcoming. Adam was who helped me in finding the right car for me. He was amazing, he was very helpful, I was very comfortable and relaxed with him. He answered any questions I had and did his up best to get me the right car. Overall brilliant, thank you.

s. k.

Been looking for a car for many months Mercedes was always my first choice having driven a Mercedes car for 15 years. Lewis Davis lead the way brilliant sales man always service with a smile helped me choose my car brilliant choice. I love my car the service is great sales man Lewis Is the best. Thank you.

S. T.

The service and MOT was done in time. Friendly staff and helpful.

J. R.

Fantastic dealership . I travelled over two hours to this dealership as their customer service was so good when I made an enquiry prior to the visit. Kishan was the person who supported me and he was outstanding . I needed assistance with adding a personal number plate, and he organized this for me. The follow up support after the purchase was amazing. Thank you Kishan and all at Mercedes Leicester.

N. R.

Excellent service and even better cars! Ajay Patel really looked after us and kept the process of buying a car as easy as it should be. Brilliant work.

N. P.

Recently purchased a car from Mercedes Leicester with Kishan being the sales rep on the deal. Put simply he was brilliant!! Great source of knowledge, really engaged and easy to get hold of. He helped co-ordinate the comms between myself; my lenders and Mercedes and was quick to respond to all queries. Thank you so much for all your efforts in getting this over the line!

R. M.

Polite and friendly staff.Explained well.Car delivered on time,clean.

T. P.

Polite and respectable Mechanic good feed back and advice on the state of my vehicle

L. T.

I had a wonderful overall experience at MB Leicester (I went there from Nottingham and would do so again!). The guy who dealt with me, Simeon, was superb. I usually hate buying cars but he made it a great end to end experience. No pressure, no worries about time taken, clearly knows his stuff about the cars. Couldn’t speak more highly of him. Very pleased on all fronts and will definitely look to buy my next Mercedes from this dealership.

S. M.

Excellent service by Kishan. Nothing Was too much trouble, very accommodating and would recommend him. He put my daughter at ease when he took her for a test drive in the car, explaining everything about the car. Very professional in the way he dealt with us from start to finish. Excellent service

M. T.

Excellent service - was made to feel very special with the 'unveiling' of the car. Mike and Ollie were exceptional - advising every step of the way and going above and beyond to ensure everything was clear. It was worth the hour and a half trip to purchase from this dealership. Thank you

M. J.

Service was outstanding from the moment I walked into the showroom, Kishan Mavani who dealt with me made the experience personal, simple and brilliant. I was given the variety of options available to me within my budget, given superb advice without being pressured into make any decision I was uncomfortable with. This is my first Mercedes Benz and the first time I have spent so much money on a car and I have to say I am become a Mercedes fan for life, I have dealt with many car retailers before but never received the service I received at Mercedes Benz.

S. L.

Good service. Friendly staff. Place needs more parking spaces... Overall everthing was good.

a. d.

Did not get off to a great start as on the day of my visit to look at the car there were no parking spaces. So, not a happy chappy and just drove out and went back home. However, was then called by Henry who greatly apologized and asked if he could make amends and show me the true Mercedes Leicester dealer experience. He offered to personally dice the car I wanted to view to my house. In the end, I decided to visit the dealership again and meet up with Henry. Having met him, I can honestly say what a nice guy he is. Genuine, thorough and above all honest. Also the sales director was very apologetic so again, impressed with how they dealt with me. Car is great, dealership were great and I even had a video taken when I received ownership of the car. Thanks MB Leicester.

B. M.

Great experience overall from initial inquiry to handover. Khaleeq did an amazing job in making sure I was given excellent care. Even stayed late a few times to accommodate to my schedule.

F. S.

Recently purchased my Mercedes through Simeon, excellent service throughout, from viewing the car, payment options, warranties and additional products all explained in depth. Follow up call to make sure my new car was perfect. Highly recommendered, great atmosphere with no push on decision to buy the car. My next car will most definitely be through Mercedes Leicester. Great and easy process.

A. H.

I was extremely happy with the level of service I received during my last visit to MB of Leicester to service my car. The team kept me updated during the visit. A big thank you to Anthony for looking after me and his transparency about the costs. Anthony also went the extra mile and managed sort a service plan, fix a seat handle issue under warranty and provided mercedes me adapter as part of the service free of charge.

N. P.

Great service and staff. Purchased a vehicle and the service and help received was very good. The staff will help you and try to provide the best deal they can on any vehicle you purchase. We ended up spending a good time at the dealership and came to a great deal on a vehicle. Thanks👍🏽

S. r.

Tam went up and beyond to help me purchase the car. Thanks

M. M.

5/5. Had to make a few bookings for a part, when said part arrived it was the wrong part but they let me know ASAP and I didn’t mind at all because the courtesy car they gave me was beautiful. Not a grumble at all...! Love everything about Mercedes.

V. D.

Massive thanks to Kishan who made my car buying experience quick and easy. Very pleased with my purchase from this dealership. Excellent and professional customer service. Kishan from the dealership was very helpful, found the right car for me, made the process quick and easy, hassle free. My best car buying experience by far! Cannot recommend him enough! 👌🏼

F. 9.

Honestly thank you to Sean Nealon Perfect service. Honestly 10/10 service from him Great genuine customer service at its best. Listened to what I wanted and produced something and a car that exceeded my expectation Thanks very much

J. P.

Welcoming and efficient staff who listen to you. I've been going to Mercedes Leicester for a long time and have always had great service.

S. P.

I would like to thank Kishan for the excellent customer service from the moment I came up to pick up my new C300 Cabriolet and for the customer service post collection. Kishan made some great videos for me explaining all the functions in the car as we were unable to go through this together with Covid restrictions. After Sales service has been amazing, Kishan is always quick to support with any question that I have. I would like to also add I was emotional on the day I came to pick up my new car as had my old car for a long time and was sad to let it go. Kishan was extremely kind. In all a great car and 5 star customer service from Kishan.

V. K.

Update ; I left the review below in January this year. I gave only 1 star, but today I have updated this to 5 stars. I saw a car I was interested in and thought ok give the guys another chance. I was pleasantly surprised with the level of excellent customer service I received ; Thank you Simeon for the fantastic care you showed today. In hindsight, the salesperson last time was not at fault ( in fact he tried numerous times to rescue the situation after leaving the review but I was too angry to respond ). Last time, it was the reception at fault for leaving me waiting. This has greatly improved and I had a brilliant visit start to finish. Thank you. ————————————————————— I booked a test drive for 1pm on 31/1/18. I arrived at the branch at 12.50pm . I checked in and was told that the sales person will not be too long. I waited and waited and at 1.30pm, without acknowledgement, I checked in with the desk again and was told that sales person will not be too long. At 1.50pm, I went to the desk again and was told that the previous test drive that the sales person was conducting had overrun. I left and informed the desk. Terrible service that I wasn't contacted at 12.30pm when I could have made arrangements to come in later and no one informed of this until nearly an hour of waiting. It is now 3.30pm, no one has rang to apologise.

P. J.

Thanks Simeon at Mercedes Benz Leicester for finding us a lovely car.. I was very particular with what I wanted and Simeon made sure I got the car I wanted and that it was affordable. He personally ensured it suited my needs and reassured me every step of the way. His attention to detail, customer service, and listening to what a customer really wants is second to none.. this is my second car bought with Simeon and won’t be my last .He is so easy going and nothing is ever too much for him.. Simeon you truly are an asset to the team! Will definitely be recommending you to family and friends.. keep up the great work that you do!! Priti

s. h.

Very good experience with mercedes benz. Adam caratella helped me choose the right car for me and my family. Very helpful and friendly, no question was to much for him he knew what he was talking about and explained everything and kept me in the loop with what was happening with the car from ordering it to delivery date via emails and phone call . Top man Adam great asset to mercedes benz .

H. S.

Exceptional service received today with Lewis, test drove the glc coupe with my husband and two sons. He was extremely polite and professional no pressure tactics. Had our interest to heart. A definite asset to your sales team.

M. B.

I recently purchased Mercedes Benz from this showroom and my experience was really good. I give total credit to Adam who’s been really helpful to find the best car for me and I’m very happy with my purchase. Adam is very helpful in every way and I give this 5 star rating for Adam. It is very special to me because it’s my first car and Adam was really patient and extremely helpful.

G. E.

Ross Grant was the reason I bought my car from this dealership - nothing was too much trouble. He was very helpful, enthusiastic, efficient and responded to questions very quickly and continued to do so post sale. A great service. Give him a call - he will look after you.

C. B.

I bought my car a week ago today with the help of George Eden, personally think it’s the best purchase I have ever made. The car itself is incredible and I’m really happy with it! George went through everything with me to make sure i was happy with everything and how I wanted it! Great service and top sales man, I would recommend the A Class to anyone!

M. C.

Very helpful service staff (Jim D) always kept me informed how the car was progressing and when it would be ready to collect.

P. S.

Great service provided. My car was not booked in for Service as i booked on line and the booking hadn’t registered properly. The service manager kindly still took the my car in and it was serviced within 2 hours, really appreciated the service provided.

D. L.

Great service from Henry Barre, very helpful and accommodating. He made the transaction process very simple for the purchase of my GLE! Although I was let down by the dealership when Henry was away, I drove two hours to pick the car up only to be told it wasn't ready, the dealership knew this the day before so should have phoned me in advance rather than wait until Henry was back. This was totally not Henry's fault.

R. H.

Excellent experience. Simeon was very knowledgable, professional and personable. He made it possible to find the car that best suited our needs and helped us through the inevitable administrative process. He answered all our queries and was an outstanding representative for Mercedes Benz. Would definitely recommend him to others.

T. L.

Fantastic sales experience, well explained and showed a great range of payment options to make the purchase of an expensive vehicle more enjoyable. Henry explained everything really well and was very patient with myself and my parents who speak English as a second language. He spent a good portion of a Sunday afternoon putting forward an excellent sales presentation for vehicles in the range we had chosen, no hard sale on vehicles we did not want or were interested in. He showed an interest in us as individuals and also remembered us when we returned to complete the purchase. Henry by far is a superb Sales rep and Inchcape/Mercedes-Benz should be proud of such an employee.

A. P.

Great service, picked up my car on the same day

p. s.

Harish was excellent very helpful and very good in the service he provides as always. He kept me up to date with the progress of my vehicle.

B. P.

Just bought an approved used car from here handled by Simone. Fantastic service; quick efficient and easy. No pressure or hard selling just asked me what I wanted and how much I wanted to spend and took it from there. Excellent customer service and highly recommend.

C. x.

Came into the dealership this week, enquiring about a new e class for my wife. Had excellent service throughout, very professional, especially Lewis Davis who gave me everything I needed to know about the purchase without any pressure. I will be back

A. A.

Excellent customer service, professional, friendly and honest sales team. The best car buying experience and a brilliant product. Ask for Jordan if you want to buy a used Mercedes and you will not be disappointed he’s great and will find you the perfect car.

S. B.

My Mercedes E-Class which is now approximately 8 years old suffered a breakdown a few weeks ago due to a failing injector issue. The car was booked in to Mercedes Benz Leicester under a service recall and the service team were brilliant, especially Jim who regularly provided me with updates. I have just had the car back this morning and they've done an amazing job. Under the terms of the recall they replaced all the injectors, fuel pipes and ECU for free. The only thing I had to pay for was the purchase of a new starter battery as mine had gone completely dead and wasn't keeping the charge. The car now drives like new and I'm getting much better mpg - before I was getting around 42.5mpg and now around 58mpg. Thank you once again and I will certainly be using Mercedes Benz Leicester for future services and also when purchasing my next vehicle. Top service, very professional and highly recommended.

G. R.

The service I received from Mercedes of Leicester was great. Henry in the sales department really made a difference and I would like to thank him! A very happy customer and will be returning to look for our next car.

S. D.

Had 2 free services thrown in at point of sale. However when the services were due I had the pain of trying to prove they were agreed as nothing could be found on their paper work or systems. On another note just had my service done only to drive the car a few miles and have the coolant low massage pop up. I now have to go back to get that topped up!!!. On a plus the courtesy car provided was in the same class as my own unlike VW who give you a tin box!!

I. C.

I got my Mercedes A class from Leicester and I couldn't of asked for a better service. As I am young this took a little more time than expected but Michael Martin, who was dealing with me was in contact with me at least once everyday to update me every step of the way. After all of the paperwork and the wait, I now have my A class and couldn't be happier! I would highly recommend! Excellent service.

T. C.

Exceptional service from start to finish of sale. Bought 2 cars - One New and one used - Same fantastic service for both. Loved the video updates on the cars preparation for collection - Best service I have ever received from a car dealership. Very special thanks to Lee Moore and Simeon for such a fantastic handover - Memories to be treasured. If you are thinking of buying Mercedes - ask for Lee or Simeon you will not be disappointed.

O. A.

I want to give a special thanks to Henry for helping me find the dream car. Not only was Henry instrumental in the decision to buy a Mercedes , he found me the perfect one and was constantly looking for the best one for me based, on what I wanted. Henry even let me borrow his own for a few days while mines was being readied. He is constantly available and easy to find for help. Thank you for the wonderful experience.

I. K.

Brilliant dealership - even with all the challenges that I brought to them with, they never gave up! Thanks guys - shoutouts to Adam and Joe! Absolutely love my new car. I don't usually leave reviews - but the customer service here is genuinely amazing, so a huge thank you!

M. C.

I took my car in for a service today and was very impressed with the level of service I received and the quality of the work undertaken. The staff were extremely helpful and courteous. I asked if the car could be ready by a set time and it was. I had the car in once before last year and had the same experience. definitely recommend the garage & Mercedes

b. m.

Thanks to Adam carbella and mercedes leicester for supplying a great car. Adam was great in getting all the info to me regarding the car with a personalised video to help me decide and make my mind up on the car . Thanks for a pleasant and stress free purchase!

J. M.

I received excellent service from Denil, he explained the car fully during the test drive and came up with a number of options to meet my requirements. I needed a car quickly, he sourced and had a new car ready for me in two days. Very pleased with the car and would highly recommend Mercedes and Inchcape, Leicester.

L. w.

We have today picked up a C Class from this showroom. We were dealt with throughout by Lewis Davis, whom we cannot fault. From the first visit to test drive the car, through to the purchase of the vehicle, Lewis was professional, friendly and efficient. We would have no hesitation in recommending Lewis and the Leicester showroom to anyone wishing to purchase a Mercedes. Many thanks, Lewis!

R. M.

Great place 👌 with Great People working there & a great car sales manager in Austin Madelin👍🏼

B. T.

Wife now got a new C Class. I would not go to any other dealership. The best I’ve experienced. Great service once again. Michael Martin took time out to show us all the cars features and made sure we were happy with everything. Top man and service once again. Two new cars and really pleased with both. Thank you

A. F.

The Sales Representatives were extremely professional & knowledgeable throughout the whole experience of buying a used car. The whole experience (even with social distancing measures!) was easy and enjoyable.

D. C.

We were very happy with our initial visit to you and also the subsequent visit to collect our car. Salesman Kisham Mavani was extremly courteous and helpful and we are now very happy with our purchase. Additionally we felt very safe considering the restrictions due to COVID-19. Thank you.

B. H.

Having had truly atrocious serving from VW Leicester on previous occasions although very keen on the Golf we opted to look at the A Class Merc. As we walked in the door we were greeted by a very pleasant guy called Lewis who offered us a hot or cold drink and asked us if we needed any help. On stating we were only looking around he told us if we needed any help at all either grab himself or any other guys in there. Once we looked around we had a few questions on a second hand car that my wife liked so we found Lewis again. He sat in the car with my wife & I. Answering all the questions we were asking, again as friendly and politely as the moment we walked in. After going for a test drive we decided the car was for us and proceeded to sit down & talk monies & deals within the purchase. We then got introduced to Arjun to sort the payment terms etc. who was also just as friendly. The whole experience was a great pleasure with truly professional service. Many thanks to the team, you have put some faith back into us for car buying after a few bad experiences.

H. R.

This was my first experience with Mercedes and it was absolutely seamless. In particular Simeon Mitchell was exceptional, patient and guided us through the whole process to make it easy. Great people and great experience. I cannot recommend Mercedes Leicester enough!

s. m.

Firstly I would like to point out this was the third dealership we approached, you could say third time lucky!! We explained we were NOT interested in a brand new car and for the first time this was not an issue, my husband spoke to Leicester and told them exactly what spec we were looking for including the colour as I am quite particular. This was not a problem to them at all, we ended liaising with Kishan who was very professional and helpful, a car was found and we traveled from Cheltenham to Leicester on the Sunday to view the car, it was perfect. Every detail we wanted was on the vehicle, Kishan was very friendly, very knowledgeable, not pushy at all, he understood we were about to spend a lot of money and the car and deal had to be right for us. We returned the following Friday to collect our new addition and exchange our then Mercedes, The hand over was second to none, having previously purchased a Mercedes we assumed there was nothing we needed to know (how wrong were we) Kishan was amazing not only did we learn so much Kishan worked beyond his working hours to ensure he was happy we were happy. I cannot recommend this dealership enough, we are a nation quick to complain but never actually make the time to praise excellent customer service, we would not hesitate to go back to this team when we are ready to upgrade!!! Thank you again Kishan and the rest of your team for making our purchase such a pleasure.

N. A.

Brilliant customer service 👍 We were looked after by Kishan Mavani with passion and honesty. Definitely, we will come back for his care, support and professionalism!! 👍 Kishan thank you so much from our 💓 Best buying experience from enquiry to handover at Mercedes-Benz. Don't forget to ring the bell 😄 Mr and Mrs Agrawal

J. C.

Much better service here than my previous dealer which never sorted the problem I had with my smart car, whereas here it was sorted within 2 visits. The staff I dealt with (Jim in particular) were very helpful and explained things thoroughly.

M. P.

booked my car in for a service at 7.00am, on arrival the handover was very good, however when I collected the car at 17.00pm I was left waiting for over 35 minutes before being attended to, thought this was unacceptable.

P. P.

Just like to say a BIG thank you to my man, Mr Simeon. I came in to review a used Mercedes S class, not sure if it was suitable for me or not. Without pressure, taking his time, I was walked through the details followed by my affordability, to avoid issues in the future, and before I new it, I was the proud owner of a wonderful car. It was totally prepared to look like new (all minor issues sorted + full service) and was unveiled to me on time. Great service! Finally, the input from Austin and Arjun was spot on. Thank you.

k. s.

I was looked after from start to finish thank you Sean for making my experience go as smooth as it could.

B. P.

Spoke to Arjun on Friday 24th July, went to the showroom on the same day and spoke to Kishan. Went through the Finance, went home and emailed Arjun on Saturday that I was going ahead with the purchase/finance. Spoke to Kishan - did the paperwork on-line, signed etc. Dropped the car off on Wednesday 29th July for MOT, service etc, collected the car on Friday 31st July. Very pleased with timetable / deadlines etc and good customer service from Kishan.

k. k.

I wanted to upgrade my C-Class and we have been served by Adam Caratella. Very good service.He found best version of C-Class and the colour I wanted .He made a video of the car explaining the controls which was very helpful in current circumstances.Thanks Adam.

T. M.

Car collection and drop off was excellent, well informed all the way. Getting hold of someone over the phone to pay the bill was difficult. Hate being put on hold and having to listen to endless "messages". A real person who can actually undertake the transaction first time would get 5 star review!

s. c.

Steve was just amazing. He was welcoming and provided excellent service to me. He gave me excellent advice on what I should do to be able to use my SatNav. He went an extra mile in trying to find out the previous owner of my car who had taken out the SD card, rendering the SatNav not usable. He gave me good advise on a service plan and I went ahead to take out a plan. Very satisfied with Steve. I look forward to meeting him again at Mercedes benz Leicester. Thank you very much Steve.

P. M.

Basically, I was impressed. However, when I actually got driving the loan car, I was confronted by a warning that I was running on reserve with no indication of how much actual fuel I had left or how far it would take me. Just to be sure, I put a couple of litres in at the first convenient opportunity. Also, when the car was ready, I received a text message - not an actual phone call. I almost missed this.

j. e.

Went in to the dealership today to buy my first car on finance. I have to say i have never felt more relaxed. Lewis who helped me was fantastic and really understands the person sat on the other side of his desk. Hes a asset to merceds benz leicester. Thank you for everything

j. b.

Recently purchased a new Mercedes from Smart of Leicester.very impressed with the service I received.All the paperwork processed online,via phone and video conference,seamless handover and pick up of new vehicle,all very painless.Particular mention for Adam Caratella for his professional approach , efficiently produced personal video of the car,and handling of the whole process.

B. C.

Cannot recommend Lewis from Used Car Sales enough. Had the pleasure of shadowing him during the Summer and he demonstrated a genuine care for his customers and ensuring that all their needs are met to the highest possible standard. Excellent attention to detail, hardworking and very friendly. He is the person to go to if you need a car! 10/10.

J.

I have had a bad experience from another local Inchcape Mercedes dealership before, so I was praying my experience this time will be much better especially Leicester is over 100 miles away from my home. Glad to say I was met with professionalism and friendliness throughout the whole process, my sale exec Simeon was very professional, helpful and friendly. I will update on the aftersale experience in a few months.

S. R.

I was introduced to Kishan when me and my family came to the showroom and as a result of meeting him I am now the proud owner of a Mercedes! The experience of selecting and buying a car from Mercedes has been great, I did not feel pressured at any stage and Kishan was honest and made my family and I feel extremely welcome. I cannot praise Kishan enough and above everything else he is the reason we bought the car from Mercedes, he is an asset to your showroom and to your brand. He is friendly, genuine and honest and to me that matters. I collected my car from Mercedes, one weekend and we were overwhelmed with the unveiling. So far we love the car, which is great - but the experience of buying it was so good it will be the reason why you keep my custom. Hoping to see you in the near future.

I. F.

I haven't taken delivery of the vehicle yet but have found everyone to be very welcoming and interested in the customer. Your salesman Ross Grant is exceptional and a credit to you. I was sold on the vehicle by a "You Tube" site called "Remove before Race" from Raz and his team. They did a review on the C43, C63 Estate and a C63 Convertible. I have ordered a C43 Saloon. I suggest a similar site for you as the Inchcape version is a bit tame and mundane. I hope that my satisfaction is ongoing, especially the servicing and aftersales. In the past I have been very unhappy with the Mercedes dealerships in the South London area. it has taken me years to be able to come back to Mercedes and I hope that it will be a rewarding experience. I have been buying cars for about 50 years now and I have nothing but praise for Mercedes Leicester at the moment. Long may it continue as we all need to be "singing from the same hymn sheet", sales, servicing and collection and delivery. Regards Ian Forbes PS Collect car after 16/07/18

C. Z.

Would just like to say how professional Mercedes-Benz of Leicester have been whilst dealing with the purchase of my new car. Henry has been absolutely fantastic!!! He kept me fully informed at every step during the process. Keep up the good work. I know where I will be buying my next car!!!!!

R. B.

Great service from the moment I booked my test drive thoroughout the process of buying my new car. Denil took time to listen to what I was looking and worked within our budget to get us a new car within a week. So happy with my new car and grateful for all the time Denil has spent with me to ensure i have the right car for me.

S.

Excellent service from Kishan and Simeon, very friendly and welcoming. Great professional people, best Mercedes dealership I’ve been to, Kishan listened to everything I wanted in my new Mercedes, from spec to colour, and he exceeded my expectations. An asset to the business. Thank You!

P. D.

I very rarely write reviews but the service that I recently received from Mercedes Leicester in general & Simeon in particular was so exceptional that I felt compelled to do so on this occasion. I have been on this earth for a considerable number of years & have bought cars from a lot of main dealers, including BMW, but the experience of dealing with Mercedes Leicester was completely new. I found a lovely SLK on the website & called at the dealer unannounced to see if I could have a look. I was introduced to Simeon who I found to be professional, friendly, courteous, knowledgeable & literally nothing was too much trouble. What a difference to previous dealings when buying a car. If you fancy a new or used Mercedes, go to Mercedes Leicester & ask for Simeon, you will not regret it. Thank you to everyone at Mercedes Leicester for a really good experience & for a fabulous car.

P. S.

Mercedes Inchape Leicester were brilliant. Sean who is a young diamond was amazing. He got me the car I wanted from Inchape Liverpool as I had visited Inchape Liverpool the previous day and day before that day to speak to somebody about buying the car. When I arrived at Liverpool Ichape Mercedes, I was told to basically go away as all the sales staff were busy and somebody would ring me to arrange an appointment. Nobody did, so I emailed via their website and received no reply. I called Inchape Liverpool again the next day. The 1st couple of times, the phone was picked up and hung up right way and after eventually speaking to somebody, I was told again that they were too busy and would call me back. Still to this day, I have had no response from Inchape Liverpool. They should be called incapable Liverpool as they are useless space wasting parasites. I visited Porsche in Leicester and almost bought a Cheyenne and arranged as test drive the following Monday. I was passing Ichape Mercedes in Leicester later that day (on the Friday), just to mention to a Manager of how incapable Liverpool had been, when Sean Nealson approached me offering his assistance. I explained the situation and after an initial discussion, he found the car I had seen online and arranged to have it transported to Leicester the following Monday. I inspected the car a couple of days later and bought it immediately. He updates were regular, he was sending me pictures of the car and his enthusiasm rubbed off on me, making me excited to collect the car. Collecting the car was another great experience as I was presented with it in a cover and had to open it like a present. The car is amazing the spec and colour I have wanted for a while. I have told Sean I will be back to replace a BMW 330 convertible for a Mercedes Convertible in the very near future. I strongly advised Mercedes to retain Sean and appreciate him. I am a multinational business owner and strive for people like Sean I my business as they are the back bone to any reputable company.

J. S.

visit last week for engine management lights. sorted out the issue .

M. H.

I did find that costs on a car service can quickly escalate, substantially. Dealing with staff went well, final invoice has a figure for labour and one for parts added together, other individual items also added, difficult to see how final figure was arrived at. I am sceptical that any single client will pay the initial quoted sum on a car service agreement at the end. Value for money is likely not achieved in such a big organisation.

R. A.

Very happy with new Mercedes First class service from Kishan Very patient and knowledgeable and explained everything reassuringly Car actually is as good as it looks in pictures Can’t fault the experience one bit Thanks Kishan

K. P.

Absolutely fantastic time at Merc Leicester. Only called in to show my boy some cars and they were very friendly and accommodating. Kelly and Chan very friendly and attentive and even made a fuss of my Son and got him a hot chocolate and let us look at the cars. Would recommend this lovely dealership to anybody. My 8 year old even mentioned how nice they were to us. Five star but only as I can’t give 6.

A. R.

Purchased my new vehicle recently with Kishan Mavani. Customer service was faultless from start to finish. I went in with a vague idea of what I was looking for however Kishan helped me find the best deal for what I wanted which worked out even better for me. He was very helpful and approachable from the outset. Will definitely be recommending your services to friends and family looking to purchase a new vehicle. Thanks again.

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