Reviews of Sytner Leicester BMW. (Car Dealer) in Leicester (Leicestershire).

Sytner Leicester BMW

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330 Comments

Car dealer

BMW dealer

Meridian Business Park, Meridian E, Leicester LE19 1UY, United Kingdom

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Information of Sytner Leicester BMW, Car dealer in Leicester (Leicestershire)

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Reviews of Sytner Leicester BMW

e. p.

M.O.T was overdue and the service was due !! A quick call with a chap by the name of Sam,I was booked in for within the week ! Looked after by the ever professional Lisa,i was given a few rounds of toast by another colleague,whose name escapes... Consulted at every stage,video of vehicle being checked,it's why it's worth paying that little extra to let THE REAL PROS at BMW do their thing!! It's why as a regular customer and seeing that they are CONSISTENTLY performing to a very high standard,I'm not easily pleased in any situation i might add... I'm more than happy to leave a FIVE***** review of my experiences with this particular Branch. I appreciate you all and again many thanks !!

P. R.

I have just taken delivery of my 4th 1 series BMW from Sytner Leicester. This time I have gone for the 128ti. I am thrilled with this new addition and it's performance. As always, the sales representative Kirsty Collins gave me first class service from ordering to delivery, keeping me informed on the manufacturing progress all the way.

A. D.

Great service from the outset. Purchased an m140i from them. Car was and still is great. Reason for three stars is communication can be improved in certain areas. I was told that the car has apple car play. After the sale I found out that I had to pay extra to have it activated. It wouldn’t have changed my decision to purchase but definitely wasn’t great to find out after the fact. Was also promised a follow up call one month after purchase but never received one. Overall I’d say give them a try but triple check the options that are important to you and that you don’t need to pay extra.

J. S.

Absolutely superb service and patience. Was having trouble with my bank getting money transferred and Lee was very patient and understanding. They even lent me a car to go and pick up my lad from school and partner from work, waited till I got back to pick up our car as the money was eventually transferred. Fantastic service would recommend Sytner BMW Leicester to anyone looking for a new car or one of the many from Sytner select. Keep up the great work guys.

M. C.

A pleasure to deal with!! I brought a fantastic car last week and did not feel any pressure to purchase. The sales representative Jon Mills had a willingness to compromise with me to reach a fair deal. I would definitely purchase again from this dealer. Thanks.

N. G.

Great service from Sytner. Dealt with Karan in service dept. As soon as the technician drove my 6 Series from the parking bay he knew my tracking was out. This was corrected during my end of warranty check. Just goes to show that you can be driving around and everything seems normal, but in reality it's far from it. Car drives much better now. Many thanks to the Sytner Team.

T. G. P.

Probably the best customer service I’ve received. As soon as you walk in you are very well welcomed by staff. I was attended by Carl Hill and he’s been very helpful and patient to look for the right car for me. Also, there’s some really good hot chocolate!

Z. M.

I am a repeat customer of Sytner Leicester having bought my car 3 years ago. I was due an upgrade so I visited Sytner Leicester and was greeted by Daniel Parkes who had recently joined the team. Dan was polite, attentive and ensured he understood my needs in terms of the type of BMW i wanted and the price to stay in my budget. Dan searched the system and found me an excellent car. Great customer service from Dan and a true asset to the Sytner Leicester sales team. I will certainly be going back when I am due to upgrade my car again. Thank you Dan and the sales team at Sytner Leicester!

M. P.

I felt the service at the begging was great and as soon as the purchase was agreed we felt the communication was poor, we had recently purchased a BMW from Cinch and found this communication to be a lot slicker, the car itself was in good condition except for a few stone chips on the bonnet that had been touched up with a pen, I was expecting higher standards from a main dealers but this was obviously not to be. I feel you would possibly get a better warranty from a main dealers but this will be come more apparent as times goes on. I just hope they don’t let me down when I need them.

S. B.

As usual Sytner came up to their first class service. This is why I always take my car there, they keep you well informed and send a health check video. Every member of staff are very helpful and polite.

O. O.

Purchased an absolutely beautiful 440i, couldn’t have been happier with the level of service I had received. Chris was a pleasure to deal with and extremely thorough, knowledgeable and all round great help! Would 100% recommend to anyone and likely will use Sytner Leicester again even though it’s 2 hours from my house! One happy BMW owner

B. F.

You cannot fault the professionalism of the staff at Sytner Leicester BMW. I rang the dealership on Friday morning, looking to purchase and collect the car within 24 hours, I spoke to Daniel Parkes (Sales) who helped with with my request completely, within 3 hours we had sorted the financials, Saturday morning I was in the dealership, exchanging my car and picking up the new one. Car was already valeted, I felt welcomed by the dealership and Dan made a great effort. Very professional, brilliant service. A credit to BMW

P. S.

During my two visits to Sytner Leicester BMW over the last two weeks, I can provide nothing but a first class service. Kinna Arden my service advisor provided an excellent in introduction, keeping me informed throughout and even made sure I took opportunity of an office facility on both of my visits. Kinna is to be commended for his approach, service and attitude - of which I find is difficult to find in todays terms. Well done to Kinna and continue the excellent work that you showed during my recent visits.

S. H.

Excellent service from the Service Department as always, all staff extremely polite and professional, they are certainly a credit to BMW, I would certainly give them more stars if I could. Mark Barrett, was extremely professional and made sure everything went smoothly, so I could pick my car up, I had a MOT, and a full service, well done to all staff, extremely pleased.

h.

Was looking for a USED vehicle and set out my criteria to Aaron. Aaron went out of his way to find me a few cars and I eventually chose a fantastic 540i M Sport. Aaron went over and above to ensure I found the right car. I would defo recommend the team at Sytner Leicester who will look after you without any problems

S. M.

I had my first Mini Countryman MOT this month. I always have excellent service at Leicester Sytner. The thing I appreciate most is the personal service from beginning to end and continuity of staff. It’s simply better than healthcare! Thank you to Rob Murkett who ensures all my motoring needs are met and safe! Would recommend both Mini Countryman as an excellent car and excellent services at Sytner Leicester. Thank you Sue

S. S.

Bought my second car from Sytner Leicester recently and was really impressed once again. Nilesh made the whole process completely seamless and I had the keys to the car in my hand within a week! Great service and great communication. Really enjoying the new car too! I'll definitely be back in a few years!

P. B.

Georgia, my sales agent was incredible! Her communication was really good and kept me in the loop the whole way. Dealing with every member of the team was simple and easy and most of my paperwork was completed before collection making it quick on the day! I can’t thank Sytner- Mini enough for everything they did!

N. P.

Had both cars in for recalls first one you lady who was awesome looked after me well kept me updated and helped me change the time in the next days recall for my 5 series. Second day nobody came to see me I sat there waiting 1.5 hours nothing. Then a chap came over and said all done for you sir and we gave it a wash and vacuum! Nooooo! I just polished the scratches out of the bonnet and not there are some fine scratches which have appeared. I asked i didnt want it washing?? And if you had come to see me when I got there I would have said. The service changes from person to person the young lady I had was really good! Manager praise her she was really good!

S. P.

Recently part exchanged my 420 convertible for similar younger model. I was looked after by Dave Atkin who made the buying and selling experience so easy. Really pleased with my newer convertible and wouldn’t hesitate to do business again. A big thank you to Dave and all the staff who made me feel welcome.

P. A.

With the huge delays within the motor industry, Sytner did an excellent job in keeping me informed on all progress of my car. Not once did I feel the need to chase up what was going on. Savannah was the most professional and helpful sales assistant I could of wished for, from start to finish.

P. S.

Expensive but fixed my parking sensors issue. Good also they do an overall check and recommend other fixes e.g. wheel balancing. Don't always have parts in stock which meant even though I dropped the car at 9am, it didn't get checked until 4pm and being a Friday had to leave the car over the weekend.

D. M.

I have used Sytner Leicester for a number of years now for my families cars. I find their Customer Service personal, professional and efficient. The product on offer, in our case the Mini range, looks good, feels good, and is good!

H. M.

Great buying experience. After looking at a lot of cars with different dealers, Jass at Sytner BMW Leics was pivotal in me deciding to purchase a car with Sytner. He was relaxed and friendly and I didn’t feel pressured at any point in time. He did a great job in demoing the car, explaining the warranty and insurance options and overall making the buying process easy.

M. W.

Very pleasant experience. All staff I interacted with were extremely professional and I especially liked the video that was sent as well as my car being spotless on pickup! For a cheaper price than I expected too. Thankyou

E. S.

Levels of service from Harvey in particular but all staff has been absolutely superb. Highly recommended - the fault on my car was a tricky one to resolve, but I felt really well looked after at every step of the process.

Z. M.

From the first phone call from Ryan Kelly after my enquiry on a BMW 5 Series to handover, the customer service provided is second to none, great experience with a smooth handover. He was not pushy at all like other sales rep my Wife and I had spoken to, he talked us through the process of purchase as well as part exchange, the Car was in Prep as it's a used approved, he kept us updated as to when our Car would be ready for handover. He was on annul leave for a few days, but was more than happy to reply to emails with queries that we had, Ryan was absolutely amazing, patient and understanding. I highly recommend anyone who is interested in a new/used car to speak to Ryan, he might be young but has vast knowledge in the field and will be able to help you find the Car that is right for you, don't let his babyface look deceive you ;-) Definitely 5 stars! Ryan is a great asset to Sytner BMW Leicester, can't thank you enough. Also, a big thank you to Kerry from Finance who helped us out immensely. All the best guys.

F. H.

Ryan Kelly at BMW Sytner Leicester was an absolute pleasure to deal with. Extremely professional, helpful and went above and beyond to ensure the purchase of my car was first class! If your using BMW Leicester definitely ask for Ryan as he will not disappoint.

C. S.

Brilliant Service from Sytner, Leicester. Tony was outstanding from the first phone call to the personal handover a week later which involved Tony making a 7 hour round trip to deliver. An outstanding ambassador for Synter and BMW. Thank you.

S. B.

Took my wife's car into Sytner for a routine service and was impressed with the effortless manner of the process. Staff were very welcoming and courteous. Bright clean area from where I could logon and catch up with work emails whilst I waited. The 90 mins waiting time was as quoted and so all in all it was a pleasant experience.

M. A.

After such a horrific experience buying a car at another dealership, I came into BMW the customer service from Kayleigh Corbett was incredible, she was so lovely to deal with she made the process run smoothly and went above and beyond to deliver the car to me. Could not recommend then enough!

D. “. W.

Final check over before the warranty expires , along with 3year brake fluids change and first Mot. Everything went to plan, received a loan car and my car was finished on schedule. Well done to the team!

T. S.

Another welcome visit was had by myself at this dealership for my annual MOT. Handled with no fuss, in a timely manner, staff were as always friendly, professional and courteous. The complimentary valet as always was very much appreciated and completed very well. Looking forward to my next day.

R. L.

It’s been a pleasurable experience to purchase a vehicle from BMW Leicester, both Aaron and Marcin were extremely informative, helpful and friendly and went that extra mile to make sure that the handover was as seamless as possible. Thank you.

C. C.

Excellent overall customer experience, in particular, Aaron of used car section is very helpful and responsive that made the whole process stress free.

D. S.

Very good service. The set up is fantastic, just drive into the service drive thru and the staff come out to you. Very happy with the work and they were able to fix my front parking sensors. The courtesy car was fantastic, a brand new 5 series.

s. f.

Great service and experience only tainted by the finance company not believingwho i was!. But Denil and Carl got it all sorted. Good job guys 👍

I. P. (.

After four weeks of purchasing a car from BMW Sytner I had minor teething issues with the car with the radio not working. I got in contact with Robert Clarke Sales Manager at Sytner and he organised pick up of my car and also arranged for me a hire car not to mention the distance of 240 round trip. Although it being christmas week he still managed to organise this for me and i got a courtesy car of like for like brand new. Robert had his technicians to have a look at the fault. The car needed a new part and had to be ordered from Germany and was on a back order. Rob kept in contact with me with regular updates and I got my car back all working and he also got the front bumper painted I requested. They did this as a goodwill gesture and did a great job. I was very impressed with this customer service hence this is the reason i bought a used/approved car from BMW Sytner in Leicester.

C. H.

I might be rating the MyBMW app rather than Sytner. The quote of the app was not the same as quoted by the service person on arrival and the 90 minute waiting appointment was over 2 hrs. If the app hadn’t set expectations then I would say the experience was 5 stars. Plenty of space, video update, car wash and vac. All reasonable value for money for BMW.

P. G.

Fantastic service when recently buying an approved used mini. Prompt service, great coms, simple negotiation and fabulous after sales service. Would not hesitate to visit them again for my next car!

j. b.

Amazing service from Jasbir Sandhu & Carl Hill - Gave me a great deal on an amazing car and delivered on all levels - Many thanks

B. M.

Overall, I am pleased with Sytner Leicester due to the pleasant manner of the staff I dealt with. I am pleased with how I was spoken to and treated by the agent and his care and consideration to me and my vehicle. Areas requiring improvement are from the point of operations/management - responsiveness, efficiency, lack of timely communications and traceability of appointment bookings.

L. H.

I dealt with Kayleigh at BMW Sytner. She got in touch with me to see if she could find me a better deal and she did! From start to finish she was amazing, so personable, down to earth and easy to deal with - honestly a real asset to BMW and defo the person you need to ask for when buying a new car!

D. P.

Wonderful experience from 1st email/Video to point of taking ownership of the keys to my wife's new car. The dealership and salesman definitely went the extra mile and left me very happy the way my car was presented to me mechanicaly and cosmeticly. Best experience I've had in buying a car and I've had alot of cars!. I highly recommend the dealer and jasbir the salesman.

D. P.

Gareth was very efficient and very helpful, great service all round with always a smile. Many Thanks, Mr Patel

A. M.

I have been using for every service issue since I bought my car 3 years ago. Sytner always deliver first class service from the pre call letting you know who is keeping you up to date about your car whilst it’s in the workshop.This is why I always take my car there, they keep you well informed and send a health check video so you can see for yourself the health of the car and any issues they identify. Every member of staff are truly very helpful and polite. I don’t think twice about taking my car there. I have issues that I need resolving with my car and I will be in touch to get them both done on my next week off. Because of this level of service why would you go anywhere else.

A. E.

Very professional and personable. Relaxed atmosphere, we dealt with Carl Hill when we purchased our vehicle and found him to be very knowledgeable and experienced. He explained everything in good detail and had a relaxed efficient manner.

I. P.

Took the plunge and bought a car ‘click and collect’ during lockdown. The support and service I received was first class. Simeon was there, supporting and advising, every step of the way. Hand over was superb and as personalised as it could be under the circumstances. Brilliant! Thanks Simeon.

c. l.

All the staff were so pleasant and efficient and the car was ready for me to take home at the exact time they had advised. Also the coffee and biscuits were much appreciated. Thankyou Sytners service team. Well done.

J. N.

Dealt with Ryan and despite it being being very new at Sytner he did a great job. Friendly, polite and helpful. A really positive experience.

T. T.

A completely stress free buying experience made possible by the fantastic customer service of Chris Oakes (a genuinely nice bloke). If I could give him 6 stars I would. Will definitely be heading back to Sytner Leicester BMW when its time to change cars again. 👍

F. A.

Ryan was spot on, very polite and overall a very nice gentleman! Assisted with every need without hesitation and the sale went very smoothly!

S. Y.

Thanks to all at Leicester for making my recent purchase go so smoothly. It was a pleasure dealing with Aaron Wardle and the sales team from start to finish. I feel many fun hours ahead behind the wheel ! A big thumbs up from me, highly recommended.

C. P.

Huge thanks to Ryan for the swift and excellent service - first in touch on the 22nd, away in my new car on the 26th with every question & query answered. Very knowledgable and great communication throughout. Thanks Ryan!

D. Y.

In my two years of ownership Leicester Sytner have been excellent. Always friendly and helpful. My car needed warranty work right in the middle of lockdown and they responded quickly, recovering the car (BMW emergency were also very helpful). Plus, just recently I remembered at very short notice my big service & MOT was due, booking at a weekend, they squeezed me in with a while-you-wait slot the Monday afternoon. Thank you to Bryony & the service team! *Update on 3.2.22* Another excellent experience from Sytner, a tricky problem to diagnose was dealt with very professionally, being constantly kept up to date with how it was progressing. Thank you to Lisa, Stuart & the team.

G. M.

Great service, great organisation of the incoming vehicles which makes the whole experience easy and fuss free to navigate. Follow up is spot on and attention to drivers is excellent.

G. I.

Excellent service provided by Mini as always. The set up they are running is extremely efficient and I was kept informed throughout the day on progress by Rob who was very pleasant and explained everything to me easily. I'd highly recommend taking your car here, mine came back looking like new!

a.

Brilliant service. Only complaint would have to be the (high) pricing, but I think it's fair to say that you receive great service in return.

C. D.

Service is excellent from sytner. Arun Bhalla is very efficient and this makes a difference when a service goes smoothly. He always looks after our needs.

A. M.

Viewed, test drove and bought a used car, also traded in my previous car. Very impressed how efficient the process was handled, from 1st phone call to handover in 5 days. Staff was very friendly, the salesman (Wasim) was a pleasure to deal with. Really very helpful in my queries and immediate response. I understand this is a big business, so can’t comment on it in general, but I had a pleasant experience at Sytner Leicester.

S. T.

The end of warranty inspection and MOT on my X4 went very well and we were kept fully informed.

C. P.

I've been dealing with Team at Sytner Leicester since 2010. Whether they're the Sales or Service Team lovely, friendly and helpful people.

L. H.

Very friendly and helpful staff and my car was completed within the timescale set.

R. C.

Been using Sytner for 4 years, everything on my BMW gets done here bar tyres, but this visit I initially had a bit of trouble with a service advisor over a warranty claim and wasn't happy with how she handled it, Not going to mention a name as it's all sorted now but at that point it did make me want to use another BMW dealer next time. But I'd like to say thanks to the service area manager Gareth Sheldon who took the time to phone me up the day after to sort it all out over the phone and sorted what I went in for the day before straight away the same day he phoned me. Fair play he was a really nice bloke and couldn't have been any fairer and more helpful than he was. Sytner you've got a good service manager there and he's kept a loyal customer! All companies sometimes have problems like this but it's how they sort it that counts and I honestly can't fault Sytner for how they sorted it. Thanks again!

A. A.

Always a warm welcome from the team. Work completed on time and accurately.

G. N.

Excellent service as always, friendly and helpful...best ever experience when it comes to servicing the car

N. S.

We were very pleased with the service offered by Sytner. It was the first time that we have bought a car remotely and Sytner sent us a detailed video of the car and were able to put together a trade in value for our Mini. Unfortunately, on collection we found that the car had a number of stone chips which Sytner undertook to put right and lent us a car during the process. We are smiling from ear to ear in our new non emission i3.

B. G.

Excellent customer service in a COVID secure environment. Good contact and follow up. What a company to deal with.

A. &. S. S.

We have enjoyed our experience from start to finish when purchasing our vehicle. The showroom looks outstanding; its a pleasure to walk around. A large selection of vehicles to choose from. The team of staff cannot do enough for you, highly professional and hospitable every time we have visited. Chris Oakes was dealing with us and he was such a gentlemen, a really great person to deal with ..... compliments to this team member! The whole process ran smoothly and we are over the moon with our vehicle. Thank you so much Chris.

J. R.

My Bmw is always maintained by Sytner Bmw Leicester and I highly recommend their service which is always professional and good value for money.

M. C.

Excellent service provided by all at Sytner Leicester BMW as always. Comfortable and clean facilities to wait in while work was carried out. All staff very friendly, helpful and professional. Thank you very much.

P. S.

Parts Department brilliant, still a couple of great people working in sales/servicing. So many better places to buy a car.

v. s.

We purchased a BMW x3 back in May 2021. It was our first purchase made with Sytner Leicester and we couldn't be anymore happy. Will Thomlinson looked after us from start to end. He was very helpful in finding the car we wanted and kept us informed at all times. We did wait a little long for the car to be prepared and delivered from another branch, however, that wasn't Styner Leicester's fault and thanks to Will who helped speed up the delivery. Overall the service, support, and professionalism from Sytner was excellent. Thank you.

A. H.

Excellent service. Good arrival system and convenient waiting area. Staff attentive while you wait and feedback on work carried out was comprehensive. Always kept informed on the progress of the work by Junior.

L. S.

Always helpful staff... but there is a reason they offer tea and coffee...its usually a while to wait!

G. B.

I was baffled as to why you don't, on a major service, replenish the ad blue. You do after all top up the screen wash. Coincidentally as i collected the vehicle it said the ad blue reserve had been reached. Why don't you do this at the service? Not very satisfactory.

r. p.

Hello, this is my first time buying a BMW directly from a dealership and I have had a pleasant experience. I made an enquiry on the BMW Web page and a sales representative called Andrew phoned me to discuss my requirements and other factors. Shortly after Myles called me to discuss about a different vehicle. Which in the end worked out to be a much better deal. The process was completed within less then 48hrs over the phone with the car being delivered to my door step.(Today 30 May 21) I noticed a dent on the passengers side door but I am still giving this review 5 stars! Why because even after noticing this I was assured the error will be rectified with a replacement car from Andrew who personally drove the car to my house for delivery today. The manners respect and professional courtesy shown was the main factor for me to conclude my business with this dealership. I asked multiple questions regarding the vehicle and not once was there any sign of annoyance from Myles he answered each question and where he couldn’t he didn’t just play ignorant or feed me a false answer. I hope this review assists both the supervisors of Myles and Andrew, also anyone else looking at this review prior to their business with the dealership. Thank you for your time. I hope your efforts do not go unnoticed.

R. B.

As a returning customer, I can recommend Sytner Leicester BMW to make new car purchase a great experience. Jake in Sales is a great guy to deal with and found me the car and spec I wanted even though new cars are currently in short supply. Thanks again.

J. B.

Usual excellent service at Sytner wit friendly service staff and useful information on the condition video..

L. C.

The customer service at Sytner BMW Leicester is on another level! From initial inquiry through to collection of the car, Dave was patient whilst I was making a decision and didn’t make me feel pressured. He was also able to answer any questions I had and kept in regular contact whilst the car was being prepped. After collection there were a few minor issues that Sytner were very quick to rectify. I dealt with Sophie in the service department who was very professional and always kept me updated. She made sure the issues I’d raised were looked at and nothing was too much trouble. Sytner will definitely be my first choice when looking for my next car and I’d happily recommend them to friends and family. I’ll also likely be contacting Sophie again next year when the car is due it’s next service.

A. R.

Great experience with Sytner and the team. I was taken care of by Jas who was a pleasure to deal with. Swift turnaround on emails and calls and even hand delivered the car up to myself due to my own limitations with work & home life. Although it wasn't a BMW/Mini that I purchased I am happy that the vehicle I was after, was being sold by Sytner and I was able to experience a good and honest sales team after a few mishaps with other dealers! Thanks again Jas & the team!

S. T.

My recent visit was excellent from start to finish. Extremely pleased and would not go anywhere else for a service on my mini! Also my car was given a clean prior to collection! Thanks Sytner!

D. B.

Ive always been extremely happy with the level of service I receive from Sytner Leicester , Service advisors and reception are polite helpful and very professional When you collect your vehicle it’s always immaculate And a special mention for Sabrina Gower Who is a credit to the Dealership

A. A.

My experience with Sytner Leicester was fantastic from the first moment. I have been contacted by Neil McIntosh who was friendly , cooperative, fair and communicable. He made my purchase from Sytner such an easy and handy experience and he is such a fabulous presenter for Sytner Leicester and he is five stars service provider. The finance team was brilliant and fair during all the purchase process :-)

H. L. (.

Have visited the showroom on several occasions. The staff are friendly and helpful. Have test driven a number of cars here. The sales staff are knowledgeable. Always offered tea, coffee and cold drinks. A good choice of used car stock. I would recommend a visit.

R. M.

I have always received 5star service from Sytner’s from start to finish. Thank you Rob murkett

P. M.

The team were absolutely brilliant. Just disappointed that the mini service was so expensive and that my car was only washed and not valeted.

M. H.

We took our Mini in last Saturday for an MOT and a brake fluid change. Super easy - just arrived in through the ‘magic roller door’ to be met by the Sytner team. Got the car back a couple of hours later, had a quick coffee while we covered the paperwork and drove off in a shiny clean car. Thanks to Gareth Jenkinson and the team. Same again next time please!

O. C.

I gave 5 star because of Kamila Wiss who was my sales assistant during my visit to your showroom. Very professional and welcoming attend to our every need and made us feel like we were the only important customer in the show room. She ensure that we had all the information we need to make an informed choice, giving us alone time look around and discuss details among ourselves without crowding us or being Pusey. She even offered to collect me when I told her that l had to arrange a lift to collect my car at the end of the transaction , thank you. A worthy experience that would make me recommend bmw to my friends and family.

R. W.

Everything went great, including the purchase of new tyres which were in stock. My advisor, Bryony Burndred, was extremely helpful. Many thanks and I wouldn't hesitate to recommend Sytner BMW.

M.

BMW staff were really nice at reception to Gareth tech. Very reasonable price also washed my car as well. I repair cars as a hobby and had couple of technical issues with I couldn't seem to resolve o know what issues were. I know it would cost more if taken to a independent Diogenes garage as I know sometimes they diagnose by replacing parts unnecessarily until they come to a actual fault part which cost alot more. Were there company that developed the car would have a better understanding on there models of cars. Great customer service at sytner Leicester

M. A.

Great service from Tony at Sytner Leicester. Everything was spot on, including (most importantly) the car. Process of discussing the car, agreeing a price and then collecting was really smooth. One minor issue with a missing owner's manual but that was rectified within a couple of days. I was concerned about buying a car without being able to see it in the flesh first, but you do have peace of mind that there is a 14 day cooling off period, and I'd have no problem doing it again based on my experience.

J. G.

First class service by friendly, knowledgeable staff. No detail too small overlooked and the technicians really look after your car. Highly recommend to any BMW owner/driver.

E. C.

Excellent customer service, very quick and easy to exchange my old car for a new car. New car is incredible, a huge upgrade and the price and extras were very reasonable, would definitely recommend. Tony was excellent! Always available, picked an excellent model for myself, hand over was superb, considering the circumstances. Thanks Tony!

m. c.

I just financed my first car with Sytner, specifically this store and they couldn’t have been more helpful and accommodating throughout the whole process. I really can’t fault them :) The car was delivered in perfect condition, with an easy handover and no stress. They made the whole experience enjoyable and Kerry Hill in particular was so friendly and patient and answered any and all questions I had. I will definitely consider using them again in the future when I come to buy a new car and highly recommended them to anyone interested in buying a Mini or BMW.

B. H.

As expected Sytner Leicester offered us a friendly, helpful and professional service. Nilesh was both very friendly and professional at all times. He made our experience so much nicer. We would not hesitate to buy another car from the Sytner Leicester team. Thankyou very much Bren & Emily.

i. c.

Just purchased a used BMW i3s and we have been looked after by a Sale Executive - Will Tomlinson. Very professional and helpful. His approach to us were impeccable and showed excellent knowledge. Delivery of services were centred and focused to our needs. 5* quality. Highly recommended

s. d.

Excellent service, kept fully informed at all times. Very friendly and knowledgeable staff.

L. B.

Bought a click and collect used car from BMW Leicester. Was pleased with the process and the PX valuation was fair. When something went wrong with the car Tony H worked hard to get it fixed for me no quibbling or arguments. Even got a courtesy car via BMW emergency assist to help me while mine was being replaced and a nice meal to compensate the hassle caused! Very pleased with the service even when things didn't go quite to plan!

D. T.

No problems at all with Mot. I also booked a service and enquired about a repair to two of my alloys. They never got back with me with an estimate. When I called we were cut off and they did not call me back. It took 3 more calls from me before I got a response. Most unusual for this site. The estimate did not include the discount mentioned on the day of my visit. Disappointed

A. G.

Getting your car serviced can’t be any easier than with a mini. I’ve not been anywhere else other than Sytner Leicester. Everyone so welcoming and helpful, and communication is particularly impressive.

F. A.

Great Pleasure to deal with Will Tomlinson and Holly Jackson who both work for BMW Leicester both very professional and kept me up to date on my new purchase from the day of ordering my vehicle up until it arrived ready for me to collect. Clear and concise all the way through collecting the car was easy as they arranged transport to pick me up From the local train station. Thanks again

j. w.

Superb service from the Team, handled my requirements in a very professional and friendly manner, would definitely recommend

A. A. A. J.

Excellent customer service. Class level service. Hot drinks available. Staff very helpful

R. W.

Always a top class customer experience. Thank you to Kirsty Collins for making the new car purchase painless again. The new car looks great and the improvements BMW have made since the last model are fantastic. See you for the next one!

A. P.

I had the easiest and hassle free experience buying a car from them. Our sales executive Nilesh was incredibly helpful. All documents were sent to us in a timely manner and we didn't feel pressured at all throughout the process. They allowed us to take our time with the quotes given and helped us make the right decision . This is our second car from Sytner Leicester in a year and in particular sales exec Nilesh. We thoroughly recommend him as a point of contact on your next purchase!

J. R.

Visited for minor service. Booked a 90 minute waiting but took well over 2 hours. Car was meant to be cleaned, poor job done inside and wheels left dirty. Service rep was very pleasant and efficient.

O. R.

First class service from start to finish. The approved used service is second to none and I'm delighted with my car which felt like it had just left the factory. Will Tomlinson was fantastic throughout and has not only sorted a great deal on the car, but has been informative, responsive and has continued to offer an excellent standard of service. Would highly recommend them if you are looking for a new or approved used BMW.

J. B.

I can not fault the service I have had at Sytner’s Leicester. Work wise or customer service!! Fully recommend.

T. Y.

Great service from Ashley in the Service department, my car has been in now for both service and warranty work and he has looked after the process smoothly and very pleasantly on both occasions. Very efficient drive in service check-in which was great in the bad weather and the service team come together really well to get you looked after extremely quickly and safely in the current climate.

J. B.

I think it’s safe to say that will be my last and final visit to Sytner Leicester. Extremely disappointed in the service provided and the standards have dropped significantly to how I remember it.

D. B.

Great service from Ryan Kelly and BMW Leicester. Would highly recommend.

M. K.

Hi great service and staff but your prices are strange why They are different on the on line to the shop price and nobody can tell me why and why I was charged the more expensive price and I questioned why I was asked to pay the more expensive price when I booked on line and wasn’t given an invoice Can you tell me why please And don’t blame your staff

C. B. T.

Always use them for the works carried out on my cars, very reliable.

P. W.

Carl Hill supported my search for a BMW X4. He sourced a great car! He listened to all our requirements and communicated regularly with progress reports. He answered all our queries and was very helpful. I have recommended him already to others.

S. D.

Mandy was absolutely brilliant 11/10. She helped and guided me along the way and kept me updated with the order status of my vehicle

M. Z.

First connected Sytner Leicester in January 2021, when looking for a used approved X3. Will T connected me in response to my online enquiry and he was in regular communication with me since January to the date the car was delivered in April. He was very responsive to my queries during this period and was extremely helpful when another Sytner Branch (where the original car was located) let both me and Will down. He helped locate another (better) car and kept me informed throughout. Excellent service and really happy with the car. Will definitely made up for the disappointment caused by the other Sytner Branch. Would definitely recommend you and thank you.

R. G.

Sytner Leicester is a warm and welcoming BMW dealership. I hadn’t driven a BMW for 8 years and was thinking about moving over to petrol. I found a car I liked however had no idea of the drive as I had been driving an Audi. All I wanted to do was get behind the wheel, get a feel for the drive and then decide what I wanted to do in my own time. I was introduced to Simeon Mitchell. Simeon was professional, knowledgeable and courteous at all times! He wasn’t the typical pushy sales man, I was actually dreading just speaking to him. I was completely wrong. We spoke about my requirements, he listened and then he went to work.. he found me a couple of options within budget and spec. The one I test drove wasn’t quite right for me. We increased the budget by a little bit and we found the perfect one, obviously we went back and fourth on numbers, however in the end everyone was happy. I definitely recommend Sytner Leicester and Simeon Mitchell. Simeon kept me up to date at all times throughout the process. Buying during COVID was fine, we could send and exchange paper work digitally which worked well. Many thanks Simeon.

G. V. K.

Sytner BMW in Leicester are extremely professional and understood what I was looking for in my car and found the right one for me. Their financial division is also very efficient. The personalised touch and pleasant experience I got had a lot to do with Jon Mills , who was taking care of the transaction and he is always approachable and finds ways to help you even on his off days !! Five stars to Jon and Sytner :-)

h. r.

The level of customer service is always exemplary, however I was slightly annoyed at being held to ransom over the cost of a new tyre in order to achieve my first MOT pass! We managed to compromise on price, but it was still more expensive that a a local tyre fitter. I had my alloys appraised and Sytner actually gave me a competitive price, unfortunately you have been poor at getting back in contact to discuss the work, along with a lack of reply regarding some warranty work. Your customer service (in the showroom) is excellent, less so your body shop follow up. (As an addendum to this review Sytner have been in contact and we have resolved the matter satisfactorily with a plan going forward. Raj (the body shop manager) has been extremely helpful and I now have the MINI booked in for repairs. I’m looking forward to having the work carried out and seeing, in particular, my alloys looking as new).

R.

From our first visit to your Meridian showroom we have been treated with a warm welcome, complete attentiveness and the utmost professional approach especially provided by your sales executive Carl Hill which led us to by our first BMW.

Y. P.

Have just collected a car from Sytner’s Leicester! . Cannot thank Mandy Blackmore for her advice and help in sourcing the car and making the whole process so easy and pleasurable! A great experience and love the car!!!! Thank you! You've been brilliant, Absolutely no hesitation in recommending you and the team to anyone!

Q. S.

Purchased a car from Sytner BMW Leicester and couldn't be happier with the car or the service provided. I was a little nervous buying during the pandemic, which denied me the chance to test drive the vehicle, however the team member who helped me, Tony, could not have been more helpful or honest, in his appraisal of the car and its condition. I am absolutely delighted that I went ahead with the transaction and upon collecting the car, was really impressed again, with the service received and the standard to which the car was prepared. Thanks ever so much, couldn't be happier.

s. l.

Two cars in today, one for service and one for MOT. Great service from James Hewitt. Cars returned cleaned and all work completed.

L. L.

Great friendly staff, while efficient and professional. Good communication throughout.

I. A.

I couldn’t fault the service I have received from BMW sytner Leicester, David (salesman) and Sarah Beresford (finance) we’re efficient and delivered a brilliant service to us, They got to find our preferences and gave us afew options of vehicles , even though we changed our mind and wanted to wait for abit they was still brilliant with us and had a lot of patience! Lol. I couldn’t fault the service at all and I would definitely be going back in afew months and purchasing a car with this particular dealer. Thank you for everything guys.

M. C.

The Sytner team had amazing service and knowledge, my representative, Liam Bailey, was honest and very helpful. I was a first-time buyer of a BMW and felt at ease as I was very much informed throughout the whole process. I have also had ongoing contact with Liam to make sure everything is ok, which I wasn’t expecting but grateful for. All in all, it has been a pleasant experience where I don’t feel like just another customer. Thanks, Vin

C. B.

I collected my new 8 series 27th March and the service from start to finish has been excellent. I would like to thank Elliot Norton for his professionalism throughout. Everything I needed to know was provided every step of the way. Thanks to BMW and Elliott and look forward to my next BMW.......

A. K.

Great hassle free service from Tony Higton at BMW Sytner Leicester. I was kept up to date on progress of my purchase, the collection was very personalised and despite part of the accessory package ordered not yet in stock it was dispatched quickly and directly to me once it was.

L. J.

I recently brought a used car from Sytner 2 weeks ago, it was so easy! the car which I purchased looked immaculate when driving away with it. All small defects were sorted which were present on the vehicle. As well as everything being explained to me by way of payment and options throughout. Thank you Kirsty and Chelsea you were both amazing. Would buy from Sytner again!

C. B.

I would like to express my thanks to Simeon Mitchell for his excellent performance in handling of the purchase of my BMW 3 series. He looked after me from the start of the process to its very satisfactory conclusion. I have been buying cars from Sytner Leicester for over 10 years and without doubt Simeon was the most helpful, thorough and pleasant sales person I have dealt with....well done to him and my thanks to him. Credit where credit is due

c.

We have recently purchased an X3 from BMW Leicester. The sales man who looked after us was Simeon, from start to finish he kept us informed of the whole sales process and was totally professional in his approach. Due to an issue with me being unable to collect the car, he offered to deliver the car for me. It was a 5 hour round trip for him so I would really like to thank him for his dedication and going the extra mile in order for us to get the car. Would highly recommend !!!

a. f.

Nice and friendly great staff. Always feel well looked after without any pressure

P. H.

I recently used the ‘click and collect’ service to pick up my new BMW from Sytner BMW Leicester. The experience right from initial phone enquiry through to the collection of the vehicle was first class. This was mainly due to the professionalism and service I experienced from Simeon Mitchell one of the Sales Executives. As I am not local to Leicester and was unable to see the car until collection I had a number of questions regarding not only the car itself but also the sales process, especially as I was interested in part exchanging my existing BMW. Simeon not only answered all my questions in a friendly and professional manner but he also made me feel confident about the buying experience explaining all the options and how any potential collection would look and feel. We did have a couple of potential challenges as part of the discussion, but Simeon was always able to respond to these to my satisfaction and even answered calls and emails when he was on a days leave. Thank you Simeon for the excellent experience and your professionalism.

s. m.

I bought a used BMW from BMW Sytner Leicester. My correspondence and communication was with Ashley Green. I communicated with him via email and phone during COVID-19 and i felt very confident and comfortable in getting the best type of car for myself. From the moment I came to Sytner Leicester to complete the car purchase I had the best experience of professionalism, honesty and confidence. I say this in the fact that I received a high quality service from the moment i met Ashley. I received high quality communication when going through paper work, i received a high level of honesty when going through the quality of the car and the touch ups required which was done by themselves without extra costs - this highlights the GOLD standard of care that BMW Sytner Leicester aspire to achieve. And finally, i received a high quality of confidence and trust with Ashley who answered all my questions. Not only will i be coming back in a couple of years time to BMW Sytner Leicester but i will be recommending this dealership (in particular Ashley Green) for friends and family. Thank you Ashley Green, Denil Chauhan and Sytner Leicester for probably the best service and exchange i have ever had!

P. P.

Just taken our 2nd car from this dealership, and must say on both occasions we have been treated and supported to the highest standard, Savannah kept us up to date on progress on build and went the extra mile . Showroom was spotless. 5* all round 👍👍

J. H.

From the Managing Director to every member of the customer services and servicing team I have been delighted with every aspect of the service and care and attention received. Having procured cars from BMW since 2001 never have they failed to meet my expectations and Sytner Leicester is no exception. The behaviours demonstrated from the minute you enter the showroom or book a service is totally customer centric. Attention to detail and the friendliness you receive makes you feel the most important customer to them which is clearly matched by the exceptional quality of the cars and the total experience from car selection to handover and follow up servicing. Thank you for constantly exceeding expectations.

C. F.

Very friendly helpful staff. Kept me updated on progress, made sure I was comfortable while I waited.

B. H.

I’m very torn about how many stars to give them. I took it in to them and asked them to look at the Bluetooth in my car for my phone. They found a fault, told me the only way to fix it was to order a replacement part and quoted me. I agreed to have the work done. Throughout the whole time of them having the car (Thursday 20th May - today, 24th May) they’ve kept me update via text or my service advisor called me, he tried his best to get me a courtesy car so I could go to work today but no luck, not the end of the world, I’ll have the day off. I collect it and find that I’ve lost a few functions my car used to have before I took it in... before I could use Aux-In and DAB radio but the Bluetooth for my phone wouldn’t work. Now my phone works but I’ve lost DAB radio and my aux-in function doesn’t work. As soon as I noticed, I pulled over and rang them, and asked to speak to my service advisor and I’m still waiting. For the fact they kept me up-to-date throughout, they carried out a quick look over (which I did not ask for), they washed it and hoovered it out (again I didn’t ask for it), the professional and caring treatment of their customers at the service centre was beyond any treatment I’ve had at another garage is the only reason why I’ve given them 3 stars. It could’ve been 5 if everything was perfect.

C. M.

Speak to Carl Hill if you need a BMW from here. A true salesman with no hidden agenda. Great after service from him too. Reception always friendly and polite. Great after service too!

J. R.

I recently purchased a nearly new X3 from this dealership - so far so good. The car was competitively priced and well presented when I came to view/collect it. The overall experience was as good as it could be during these unusual times. The salesman, Jon Mills, was very responsive when I dealt with him over the phone and by email - which wasn't the case when trying to deal with dealerships closer to where I live. He provided a detailed video presentation of the car within an hour of me making my initial call and despite clearly being busy he made the deal happen in the coming days without ever being pushy. Since owning the car I have received a courtesy call to make sure that I am happy with the purchase and to answer any questions I have about the car as, due to Covid-19, he couldn't do the usual handover that would normally take place. Overall very happy with the car and service received. Update: 05/02/21 Now I've owned the car for just over 6 week's I provide a further update. The car is an absolute pleasure to drive and doesn't disappoint so I am very glad that I made the purchase. It's an 2.0d X-line edition with plenty of standard kit for the money. Smooth comfortable drive and very quiet. I had looked at an Audi Q5 which was nice but not roomy enough for a family of 5. I did develop an issue with the tyre pressure on one tyre. This was flagged up on the initial video presentation before viewing the car but was fine on collection. As this was a distance sale the salesman promised me that if there was an issue later on to let him know and he would get it resolved. True to his word, within an hour of sending an email I had a response and everything was resolved in the form of reimbursement for a replacement tyre in 24 hours. I feel it is very important to highlight the great service I have received from start to finish with this dealership as in general we are quick to complain when service is poor but don't always give credit where it's due when being treated well. Many thanks to Jon Mills and Sytner Leicester. I would recommend them.

P. R.

I have been using Sytner Mini for 5 years now, for my servicing and MOT, and I have always been happy with the customer care. However I do have to put a special mention in for Rob Murkett, this time, he went out of his way to help me, from the cost of new tyres that didn’t break the bank to finding me a quiet space to work in when we believed I may have to wait longer than expected, nothing was too much trouble. I trust Sytner Mini and would not go anywhere else. Please share my thanks with Rob and his team

N. D.

Nice place but some of the staff look to only speak to you if your in a suit?

R. H.

I had a recall message on my i drive about a EGR valve I turned up the message had gone but was asked to get the car booked in which I did, and was given a date which was less than a week so was very satisfied with the prompt service.

C. S.

Excellent service. Liam was fantastic, very knowledgeable, knew the car inside out and made the process speedy and smooth. Most importantly, he kept me in the loop and helped me at all stages. Thanks Liam and Sytner BMW Leicester, I fully recommend anybody to buy a car from here.

J. L.

Rob Murkett's customer service levels way exceeded my expectations, Rob contacted me before my mini was due for its warranty check and MOT, to ensure a smooth booking process. He greeted me on the day and remembered my name which was a nice touch. Once the work was finished, he greeted me again to finalise the process and all within a COVID safe environment. Brilliant customer service which is very important to me as a customer. I love the mini brand. Top marks.

S. P.

From start to finish everyone at BMW Leicester was professional, responsive and accommodating. Excellent customer service and a shout out to Jon Mills (Sales Executive) who made the process so much easier and even after the sale made time to contact me and enquire about the drive and the car. Super impressed! It's that sort of attention to detail and customer service that will keep me returning to BMW Leicester. Thank you BMW team.

d.

Friendly, efficient and professional service. Waited onsite whilst they serviced my car and made to feel very welcome. A big thanks to Sabrina for looking after me and keeping me updated

T. H.

Having been told it would take two hours to service my car, it took three and a half hours. It was very boring sitting there, although the staff did keep me constantly updated. Not fun with nothing to read and no coffee.

S. M.

Great service from start to finish, all very Covid secure, felt really safe. I was kept up to date with every aspect of the MOT and my end of warranty check. I definitely wouldn’t go to any other Sytner garage 😃

S. A.

Will Tomlinson in the sales was absolutely fantastic. Car was looking immaculate on collection day! Very happy with my purchase. Will Tomlinson kept me updated throughout and got the car exactly how i wanted! Will definitely be returning again! Keep up the hard work Will!

J. F.

Bought my wife an approved used Mini from Sytner Leicester. Haidee was amazing, couldn’t do enough to help. Always quick to respond to emails and any questions I had were answered without a problem. 10/10 from me, couldn’t be happier with the service we have received

j. s.

Sytner dealerships are the best. The level of service and customer care from BMW Leicester is outstanding. Dealt with sales Executive Carl at this dealership. An absolute pleasure to deal with. Highly recommend buying from Sytner Leicester.

J. B.

I contacted Synter through an ad I'd seen on AutoTrader. Wasim contacted me by return and the process since then has been seemless. Wasim has been personable and professional thoughout the transaction and a delight to deal with. It's just a shame that they're 2.5hrs from home otherwise I'd not go anywhere else!

M. S.

This is the second purchase I have made from BMW Sytner in Leicester. The reason why, in short, supreme quality. When purchasing my first BMW, I had visited several showrooms (5 in total) of alternative brands and my experience at Sytner Leicester BMW was beyond all others from the moment I arrived. Everyone I’ve engaged with was exceptional, in terms of customer service, friendliness and knowledge. BMW Sytner in Leicester made my buying experience, simple, without friction. Special thanks has to go to Elliot Norton, his style is personable and relaxed, his knowledge exceptional, so much so my re-purchase decision was simple and largely because of him and BMW's quality, I am a converted BMW customer. I would not hesitate buying a BMW from Sytner Leicester for these reasons.

S. F.

Excellent and attentive service from start to finish, Dave was a pleasure to deal with.

S. P.

After a hiccup Yesterday, I am really pleased to be able to say the service we received today was exceptional and what I expected from BMW. From being greeted by a friendy Tom at reception to Rob & Will sorting out our test drive and the sale. Everything was superb. Thank you

M. H.

I’ve never been so well looked after at a dealership. Denice was so incredibly helpful and friendly, and made me feel so comfortable throughout my whole experience. I couldn’t recommend enough, such a credit to the team and company.

r. b.

Briefed regularly through the MOT journey as well as any additional work required. Car was washed and cleaned - much appreciated. Staff are professional and know their craft

d. w.

Very professional and helpful. They made the whole process easy from beginning to end. Special thanks to Harry who came in on his day off to handover the car to me as it was the only day I could manage

P. T.

I have experienced excellent customer service from Sytner Leicester where I've been a regular customer (sales & service) since 2009. When anything has need attention Gareth Sheldon, Customer Service Manager, has exceeded my expectations. Under the current Covid-19 restrictions I have made several visits in the last year (have 2 cars); the processes, procedures and communications are exemplary.

S. F.

Excellent customer service, Sarah sales manager beautiful very kind well done for her excellency, perfect communication well done to her, and she has a very persuasive language. Chris also very kind and helpful with customers and try to help others.

O. S.

A first for me, buying a car online. I was very surprised how simple, painless and friendly the whole process was. After 4 months i picked the car up last week. The whole team were brilliant especially Denice and Savannah. Pick up smooth and simple all under strict Covid rules. The car was sterilised which left an oily residue in the car. a good clean when i was home removed the residue. It took a while but under the circumstances not worthy of a complaint. Thank you Denice, Savannah and Jaz

W. A.

Great customer service BMW! The whole process of choosing a new car was painless and a great experience (even with Covid lockdown). Highly recommend Mandy B at the dealership, as she promptly walked me through the whole process, discussed all my options and finally delivered my lovely looking car!

N.

It was such a pleasure dealing with Eoin at Sytner Leicester. He promptly answered all queries and kept me updated every step of the way! The advice and knowledge Eoin provided was superb and reassured me as this was my first new car! Very professional, friendly and responsive - I would definitely recommend Eoin if going down to Sytner. I love my 3 series! Excellent service from start to finish.

A. W.

Fantastic experience buying a used car from Tony at Sytner in Leicester. Would recommend to anyone. Thanks a lot!

M. J.

I have had excellent service from used-car salesman Simeon Mitchell and finance advisor Myles Thacker. Simeon was knowledgeable, enthusiastic and highly professional, dealing with my enquiries about a particular car that met my requirements in prompt and friendly fashion - an excellent salesman without the pressure selling techniques that are so off-putting elsewhere. Myles was able to come up with a finance package that worked well and so I was able to buy an excellent car that suits my needs. If it were possible to award the team with six stars I would do so. Marc Jordan

A. S.

Using The Sytner Service Centre was so easy, from booking it on my phone from the app then receiving clear instructions from Sytner regarding keeping myself and everyone else safe when I drop the car off and picking it up. Thank you Sytner, a well thought out professional set up.

R. T.

Mandy and the team at Sytner Leicester were brilliant from start to finish and thanks to them I am now enjoying my dream car.

R. R.

Simeon has been great from start to finish in processing the sale till the car collection (last weekend 30/01/21). To this day I continue to contact Simeon for stuff like getting things sorted with DVLA and he's always been accommodating to any query. We always find BMW dealerships we did business with over the years on top of their customer service. The last time we purchase car/s from Sytner Leicester was 10 years ago and returning back was worth it despite the distance from where we are. Thank you Simeon, Richard and Liam - despite the difficult situation with the pandemic you made the car sale possible and a positive experience.

M. G.

Due to an issue with a flat tyre I had to deal with BMW assistance and also Sytner Leicester. Both organisations worked remarkably fast in getting me back on the road. Once the car arrived at Sytner the experience was the best I have ever had with a dealership. Well informed, kept up to date with progress. Took ownership of the hire car, less hassle, All in all a great experience. Can certainly recommend BMW and Sytner!

K.

I, like some others, decided to take the plunge during these uncertain times and purchase a car during lockdown. Having not seeing the car in person or having to test drive, it was a risk but turns out was well worth it. Simeon Mitchell, the sales executive I was dealing with was brilliant! everything was explained clearly over the phone, he sorted delivery of the vehicle due to me not being able to go pick it up, and got me a great price on my part exchange. I would definitely recommend Sytner BMW Leicester to anyone, and would direct them to Simeon in particular for a stress free, easy handover of vehicle. P.S, quick shoutout to the delivery driver who delivered the vehicle on time on a Saturday morning in the pouring rain. 5*

M. L.

Once again, excellent service in a safe environment with full attention to detail. Looked after through the process by allocated member of staff, with feedback video on work done. Pleased with it!!

J. K.

Fabulous service especially big thanks to Harvey the new starter for is service and being patient

g. s.

Very good picking cars up from there PDI center

S. W.

From beginning to end I was treated exceptionally well, the contact given was excellent, I received updates about how the car was coming along regularly and through a message system on my phone, I was sent a video of a quick inspection they did before the MOT, the staff were courteous and professional, considering it only went in for an MOT I was given well above a service I expected, I thoroughly recommend BMW Sytner Leicester without hesitation.

s. g.

I have just bought my 1st BMW from Simeon, if I get service like he gives I will be back again. Helpful not pushy and understood I need time to think and understand what I was buying. Thank you.

K. T.

Wow what a service!!! Was gonna give 3 star due to not obtaining me the same type of vehicle as mine when i was told this would be the case but the guy who served me, Kinna Arden, had excellent manners and i received a ten star service from him, people like this make a company and other businesses out there need to take some notes from a place like this. Very good covid precautions and like i said an excellent customer service definetly recommend Sytner Leicester bmw. Good work keep it up👍

A. R.

Had a great experience when I took my 5 Series in for some work to be done. Excellent service and I was kept informed throughout the period I was there.

A. T.

Customer service is just brilliant. Cannot fault Sytner Leicester. It has always looked after me with time, service and have provided always more than needed. Thank you for your services 👍👍

A.

I’m writing this review as I received an unsolicited email saying thank you for my recent visit please leave a review! I haven’t visited Sytner for over a year. When I did visit it was for a service on my car which was good as you’d expect from them. While I may have subscribed to them the email I received is just a cheap shot to try and get reviews. I’m now unsubscribed because of it

C. W.

As has become the norm at Sytner Leicester, all the people I deal with give me really good service & explain each part of the work that is being carried out. I also feel the prices reflect the quality of the work.

I. S.

Having ordered my used BMW X7 online, I found the experience of dealing with Sytner Leicester extremely satisfying. I found my Salesperson, Denil Chauhan, very professional, friendly and efficient - he even came in on his day off to hand over the car (which was in immaculate condition)! I would have no hesitation in recommending Sytner Leicester very highly indeed.

H. G.

Over the years We have bought a few cars from this dealer. And they have always done us a good deal and looked after us. Would be happy to recommend to anyone

J. P.

I have had several BMWs over the years and have always used Sytner for their servicing. Their servicing facilities are great - indoor drop-off area with someone to meet you and take your car, modern waiting areas and even a hairdressers! However, the weak spot was often the staff who were professional, but also used to seem disinterested and not hugely welcoming. However, a recent experience has changed my opinion completely. My car needed a Brake Fluid Service in April but couldn't due to Covid 19 closing Sytner down. However, recently they re-opened their servicing department, so I rang to book my car in, thinking that I would struggle to get an appointment any time soon. Amazingly, they gave me an appointment for the very next morning. The whole experience from that point was fantastic. I was appointed a customer care agent - Lisa - who was lovely, and contacted me straight away to explain the Covid measures in place to keep me and the staff safe, and again at every step throughout the process. The staff at drop-off and collection were all brilliant too, despite the pressures and difficulties they must be experiencing at the moment. And to top it all off, the cost was very reasonable! So thank you to the servicing department at Sytner, and especially Lisa, for making it all such a pleasant and painless experience for me. I hope you all stay safe, and Keep up the good work!

T. P.

I purchased my BMW 840i gran coupe from sytner Leicester, this was my second car purchase from this dealership as I am familiar with the sales team and also as the finance package offered was a key factor in me purchasing the vehicle. As this was an online click and collect purchase due to the covid-19 restrictions it was a different experience of buying my new car, it was simpler than I expected though. The sales executive Niall Quin Jarvis was the sales team member for my purchase and he took care of it all without any hassle. Only issue as was with my previous car I was not given a test drive. However for the car I purchased as its BMWs flagship car, a test drive was not necessary.

C. E.

As always, excellent service from the team at Leicester. Nothing more to ask for!

J. K.

The staff at Sydney Leicester are superb and I return to Leicester only because of the staff as I no longer live near Leicester but value their service and professionalism. I have purchased a number of cars over the years and in particular sophie and paige have taken very good care of us.

M. B.

Recently bought a BMW 320d from this garage and I dealt with Gary. None of the usual car salesman rubbish, he was honest and easy to deal with. No problems at all. I would definitely recommend and use again.

F. K.

Karan and the service team were amazing when my 2 Series Gran Tourer had a little trouble. Excellent service that completely exceeded my expectations. Great friendly and professional communication throughout! They even did a complimentary check and sent me the video of it via SMS! I recommend Sytner BMW.

R.

A fabulous experience. Kinna was more than helpful, extremely polite and couldn’t have been better. I was most impressed with his professional and friendly manner

W. B.

I’ve purchased a few new and used cars from sytner Leicester now and have dealt with Tony Higton on the last two occasions, most recently last week. What a brilliant experience he made it, having discussed my requirements he showed me a selection of vehicles, each presented like a beautiful woman, which narrowed it down to one. I then received a fully personalised video tour of the car demonstrating all the key features, following this I passed over full details and images of my own car too and recieved a valuation rivalling Phil schofields, but with better humour and without the hassle. The exchange was ahead of schedule, seemless along with being fully covid safe and I was very pleased to find the car had been fully sanitised. I’ll certainly be finding Tony again in a few years time.

D. C.

Massive thank you to Trevor Bailey and the nice man in the finance department for helping find the right car for me, originally wanted a 3 series but was best suited to a 1 and glad I went down that route. The car is amazing made my childhood dream come true of owning a BMW, the customer service I received is above and beyond what I would of expected or have experienced when buying a car in the past. As the car was bought during the current covid-19 pandemic the measures put in place to protect me were second to none the car was fully sanitised everytime before I had contact with the vehicle aswell as temperature check upon entry into the dealership, which is also spotless! The environment felt very clean and safe, with all distancing measures being taken seriously. I Was blown away by the £20 of fuel and the fancy autoglym care kit aswell as the communication and felt like I had a real personal, honest and generous service and certainly no pushy sales men👍overall amazing experience will definitely come back! Hopefully I wont need any aftersale assistance but judging by what I have experienced today I'm sure I will be well taken care of keep up the good work sytner! Thank you

M. L.

Just like to say this is the second time in buying a car from bmw and the respect ,service ,friendliness received is A+ , never pushed in to a buying a car Chris oakes was so polite in advice , info ,and the main thing was listening to what we wanted great service keep it up...thanks mandy and Jay bmw 1series msport owners .... yeahhhhh.

T. G.

Thank you Sytner BMW Leicester for yet another easy and straight forward transaction. picked up a lovely x2 from them, have to say Andy Macdonald, what a legend, put up my incessant phone calls for chasers and we even had a laugh and joke every time we spoke, he is credit to the team. I think this must have been a down a unspoken bond shared by those who are follicularly challenged and have a shiny head. :) The car looks spotless, drives like a dream, relative who have been die hard BMW owners and fans for the past 30 years even comment on how the car has been valetted so well it looks like it has rolled off the production line. Andy and Team, thank you, but I am waiting on my appointment to get the brake fluid changed, which was not picked up on the AUC check. Please can this be booked in urgently Many thanks for the brilliant service.

J. B.

Have always had excellent service at Sytner, Leicester.

b. G.

I am very happy with Leicester Sytner. The service received from the team and my special thanks to Mandy Blackmore for kindly managing this sale. It went very smoothly and efficiently. Thanks Again.

S. J.

I had Nilesh Raithatha sell me a car at Bmw Leicester, Would recommend to anyone looking to buy a car to go to him , very helpful and found the perfect price and vehicle for me 10/10

E. w.

The best car service dept I have been to. I have used sytner Leicester for many years to both buy and service my vehicles. They have always been terrific and very attentive to my requirements. Also Very friendly staff.

A. C.

As lockdown hit, my partner and I decided to look into PCP deals and after looking at the BMW website I contacted Sytner Leicester and was connected with Mandy. From the first email correspondence, Mandy was the most attentive and helpful contact we could have ever asked for which made doing the deal so easy! No question was ever too big and she made sure we were always in the loop with the car's progress. Despite delays caused by Brexit, Mandy always kept me updated and did everything she could to accommodate our requests. I will be sure to come back to Sytner Leicester and will 100% be asking for Mandy!

a. s.

Booked a test drive for the 4 series bmw gran coupe gave it a go went all well great looking car aswell as a amazing drive . Did the deal with sales man called Andy who was such a friendly person and helped me with all my needs into buying my bmw an helped me with all my questions etc I would definitely recommend for those who are fan of bmw please visit Sytner Leicester Andy is great their an also we dealt with another person who also works their in the finance department he’s name is myles he was also very friendly an helped us with all our enquiries an queries too such an amazing dealership very clean an also the Covid rules are followed on the strict basis which made me feel safe too an left me very happy with the excellent service of those who helped me purchase my bmw please if ur interested in buying a bmw an u love them an ur local or far please visit Sytner their are great down their amazing friendly staff an A very posh dealerships beside one downfall there did not have water to serve us nor tea or coffee but I think that was due to Covid situation but overall my experience was great 👍 lovely bmw dealer I would definitely come back again too give it a go an see the experience.

S. F.

Huge thanks to Elliot Norton at Leicester BMW - from order to delivery, the service received was brilliant. Elliot is very knowledgeable and helped me tailor the car to my specifications. Thank you Elliot - 10/10

B. R.

Went in for a look round and came out with a new 5 series. Olivia the sales person was very professional and made us feel like nothing was too much trouble. Spent a lot of time with us and arranged a test drive there and then. Excellent service and aftercare so far has been superb. Would highly recommend.

R. B.

The above comments express my dissatisfaction as both the service receptionist and technician were most polite and helpful, but they were unable to rectify the situation, which would appear to be design safety improvements to the vehicle.

A. L.

As always (I’m either 8 or 9 cars in at this showroom:) Mandy and the entire team dealt with my car purchase professionally, swiftly and taking into account all my requirements of the vehicle. I’ll be back again soon when I’m ready to upgrade my car.

R. K.

We purchased my first brand new BMW from Sytner Leicester. The service we received was excellent. Thanks to Eoin who has made it so easy throughout the process. He was really friendly and professional. We wish him every success in his life and career.

N. B.

I looked into buying a used BMW from this dealership which was of interest to me. My enquiry was handled by Carl Hill. I decided against moving forward with the car in the end but the experience was very positive. Carl was open and honest throughout, proactive in sharing any information he felt would best help me decide if the car was for me or not. No pressure at any point, just a willingness to answer any questions I had and was polite and engaging throughout. Very professional and friendly.

R. M.

First class service from Sytner Leicester, a big thankyou to Mohammed Peerjee (Buyer) and Aaron Wardle (Sales). Highly recommended.

P. H.

Overall a good experience. Lots of cars on site to chose from and very helpful sale man who was not pushy at all. Car was beautifully presented and only minor disappointment was the very short test drive and that when I agreed the purchase the sales man said that he would make sure that there was "plenty of petrol in it" and on pick up none had been added which seemed a shame for the sake of a £20 additional cost for the garage. Overall though highly recommended and I would buy from them again.

J. B.

Excellent communication at all stages of services and MOT. Vehicle returned in pristine condition and on time. Quality all round.

J. B.

Really can’t complain about the service from Sytner, but BMW more generally is not so good, shocking experience in the processing of my vehicle with a basic fault, hire car arrangements were a total disaster waiting for hours and culminating in waiting on the forecourt of enterprise rentals while they washed a car for me to drive away in. To make it worse the fault has just reoccurred this evening so looking forward to seeing what happens tomorrow?!

M. W.

Excellent service through out my initial enquiry to collection of my car and after sales. Absolutely recommend this particular branch as they seem to have it just right. Thank you Tony Higton for your one to one personal touch

A. S.

Great service - knowledgeable, friendly and patient staff

N. R.

I've used Sytner twice now this year to buy cars for me and my wife and can say that the levels of customer service are excellent. As well as working to ensure we got the cars we wanted the sales team were excellent with our two young children and never made anything feel like to it was too much hassle. The cars are pretty good too!

D. M.

That is where is want to be on every single meaningful day of my life, but 1 thing is for sure that day i was in the paradise of BMW... and the abbreviation BMW to me means Best Machine in the World... here is my proof of that choice... See the photo i attached bellow...

J. M.

Just bought a car from here. Such lovely and welcoming staff. Dealt with by Olivia.. She is such a great asset to the BMW Sytner team!! Would recommend buying a car from here. 5*

I. D.

Great Service ..loved the final service video by the mechanic 👍

S. D.

Easy booking system. Able to wait while they work staff friendly and approachable Miss the car wash as it leaves you feeling that the car has been looked after The video does help with that.

T. V. S.

I had an issue with a repair at this branch. I was then dealt with by Gareth Sheldon who is the service Manager. Absolutely excellent service and customer care from Gareth. A true professional who I can say without a doubt is what a service manager should be. Thank you Gareth. My faith in Sytner Leicester has gone up. Keep up the great work

S. K.

What you would expect from a BMW Group. Staff very friendly and informative

r. h.

Eoin looked after Sharon and myself in a very professional and friendly way. Made every step of the process easy to understand took our requirements on board and found the vehicle we requested. At no point did we feel that we were under pressure to make a decision. Every step of the process was carried professionally. We are very pleased with our purchase and very happy with the service provided by Eoin we would be happy to deal with him again regarding any future purchases

K. G.

I strongly commend Savannah Moore for a brilliant, personal service with a great attitude. Thank you Savannah.

S. E.

I've had the best experience at this place, Really can't fault all the staff, Especially Simeon Mitchell really helpful guy, very professional, He met all my needs and they had me in my car within a week from the first point of contact to me actually collecting my car itself (which is fab especially what with covid going on) Definitely would recommend to others... Great job guys 👍

G. M.

Excellent service they care of everyone very helpful staff

A. R.

I recently got a car off BMW, I must say i was very skeptical at first. I didn't really want to do a car finance with BMW but at the end of discussion, Steve Brewster has got me what i wanted. I really appreciate his help towards everything he done for the sale. It was simple as going in signing it some paper work and i was out within an hour. I was really happy with the car presentation, with the car quality itself. I just wished the car was fully serviced before it was given to me. I will recommend using BMW Sytner for anyone looking for purchase a brand new or used car. Thank you so much. BIG STAR for Steve Brewster. Would have definitely given the full 5 stars if my request for a full service was authorized.

F.

I got a car on the motability scheme. Service was outstanding, very professional and helpful staff. Whilst waiting for the delivery of the vehicle, I was kept informed regularly on it's status. Would (and have) wholeheartedly recommend Sytner Leicester to anyone looking for a car. Such a professional and stunning showroom too, which is a pleasure to wander.

D. T.

Took my 5 series for a recall today, it was explained clearly what was to be done on the car, courtesy car was ready me to drive away and was provided with a free health check with no pushy salesman to get any remiadation work done. Picked up car all washed and vacuumed. Great service. Thank you BMW Sytner Leicester.

v. r.

Excellent service, police staff who kept me updated

I. B.

I recently purchased an 8 month old M240i, which, due to Covid-19 had to be done via telephone. When I went to collect the car I was less than impressed by the standard of its preparation and the amount of stone chips on it. It had had a very quick wash judging by the amount of dirt still showing and I dont believe the chips had been touched in properly. I expressed my dissatisfaction and have since had it detailed so it now looks great. Thanks to BMW for following up on my complaint nd restoring my faith in their customer service.

F. D.

I got my car from these last year, excellent customer service for the sales part, which you'd think is just to get a sale out of you. But the after sales for these guys is amazing. The sales process was so smooth with great advisers, I'd personally go as far to say as they train people on what a pushy sale is so they don't follow that process AT ALL, because I felt so at ease when making my decision and felt 0 pressure to buy. Just got my car back from it's first MOT, which was again, incredibly easy to get it booked in, again the staff there were incredibly helpful and friendly. They got it booked in, fixed it, complimentary wash and vac both times (as I had to take it back in as I couldn't leave it with them to do the repairs due to work commitments) and all covered under the warranty as well. Over the moon with the service here, will definitely be getting all my BMWs from these guys as well giving a strong recommendation to anybody who asks.

D. M.

Phenomenal service, car drives like new, cheaper than originally quoted, wouldn't take my car anyway else

J. A.

Amazing service and very friendly. I spoke with Harry Swindell and would highly recommend him if your interested in a Mini from Sytner. Couldn't fault the level of service he gave us and took the time to go through everything we wanted. He was very knowledgeable and never felt pressured at all.

C. H.

Big shout out for Ash Dutton of the Servicing Group at Sytners BMW Leicester. Ash was the point contact who took care of the administration, servicing and repair of my 4 Series Convertible. Found Ash to be knowledgeable, diligent, honest and an excellent communicator, who frankly was a pleasure to do business with.

d. h.

Took my I8 in last Monday 17th May ,a week later oil was leaking from my car,turned out to be a faulty oil bung,Sytners handled it very well considering I was fuming,got it all sorted ,they were very professional, especially Arun Bhalla,he's a very courteous and professional young man he couldn't do enough for me ,5 stars to Arun.

c. s.

Visit was all aligned in advance and well managed through Neil He reminded us on arrival of COVID protective measures He took time to make us comfortable and nothing was a bother to him He spent time with us around the new vehicle whilst maintaining distances He really looked after us

Z. A.

Amazing service received from the dealership. Second time round for a new car within hours car was sourced. Special thanks to Eoin & Jay nice one lads keep the good work up. Both went over and beyond to find me the spec I was looking for.

B. T.

I purchased a 3 year old 4 series cabriolet in January 2021. Extremely satisfied with my purchase, would like to praise the efforts of Mr Simeon Mitchell in helping making it a pleasurable experience.

T. W.

I took my MINI One as the car had some faulty bulb and a low tire pressure. Sytner did a very good job by taking care of my car. They did a full health check-up for free of charge. I got my car washed and cleaned as well. I was served by Karan Soni who was kind and efficient gentleman. I highly recommend their service to anyone.

p. b.

I have purchased numerous prestige vehicles over the last 20 years, but never had the pleasure of dealing with Sytner Leicester or Peter in sales. The whole experience was made very easy and quite enjoyable, considering I was parting with over £30k! Great service, extremely professional and no pressure - will recommend to all my friends and family.

P. K.

Beautiful service at this BMW particularly from Jas. Very unlike what I had expected BMW folks to be like. They were friendly, polite and very very helpful. They didn’t push for a sale at all and let us take all the time we needed and test drive several cars without any hold-ups. Those which weren’t available, they ensured they got these for a subsequent visit. Very impressed and special thanks for Jas. we ended up buying a convertible!

P. S.

Sytner always best, But provided service need to improve (10th/ June)I cannot say bad in first experience, but bit disappointed by the man who standing on front for customer services desk. Way he answered to my all questions means he rushing me to leave the place. Not quite happy. He is RS-hole. He is not the owner. We are the people driving BMW, we paid for your car , we are the customers of sytner. Which services you provided to your customers, they must satisfy, but at this point not quiet happy. Must check with customers feedback after your service provided.

L. S.

I recently bought my 2 series 220i MSport at Sytner Leicester. Jacob Heath looked after me and my husband. He was excellent, very friendly, knowledgable and it was a pleasure to buy my car from him. His after sales support had also been great.

C. W.

Great experience buying a car from Tony Higton. Car was delivered to me on time and at late notice. Buying process was very smooth and documents processed very fast to speed up the process. A good package was put together on the car purchased that was very competitive. Thanks

B. W.

Great service answer all questions almost instantly, well spoken over the phone and quick to sort any confusion, I dealt with Simeon and he was a big help. Would recommend people to come her for a new car

M. M.

I had to leave a review because credit due where it’s deserved ! From walking into BMW in Leicester I was greeted by Rob Clarke and made to feel very comfortable. We brought a series 1 as a runabout where Rob assisted us all the way . Rob was spot on with our budget and made everything possible . He stayed in contact with us after the sale dropped a few tex to make sure we’re enjoying our new car . 1st class service highly recommend dealing with Rob Clarke Thank you Rob

A. B.

I was returning my CBS car today and also picking up my new one. My experience with your staff member today was extremely pleasant and very professional and of a caring nature. As I arrived at Sytner Leicester having driven all the way from Oldbury in the West Midlands it took me over an hour to get to Leicester and it was near my prayer time. I went to reception where I met with and spoke to Julie Hunt regarding some private space to perform my prayer she kindly accommodated my needs. I was extremely happy that I was accommodated in such a place, which was a car showroom, and still I could perform my daily pray. It’s the little things you do that make the experience more memorable. Azra Begum

H. K.

Go and see Kieran for great service and a good deal. It was worth travelling that extra mile to get there from London.

L. S.

I bought my car from Sytner after seeing in on line. I was given a video tour of the car by Dave Aitkin and negotiated the price over the phone, and left a deposit. Got the train down from Newcastle and collected the car. A smooth and easy transaction. I had a very bad experience my local BMW dealer but could not fault Sytner, the car was exactly as described and immaculate.

W. R.

Excellent service better than Mercedes leicester

S. E.

I bought my brand new 18 plate car recently through the sales team in Leicester and we dealt with the entire process remotely via email and telephone as I live 70 miles from the dealership. You may ask why I’d buy a car this way and then travel 70 miles to collect it? Well quite simply the deal I negotiated on the car was too good not to take. Compared with several other well known dealership chains that I spoke to, many of whom failed to even call me back let alone try and sell me a car, the sales team at Leicester (Nic Kearney, Harry Swindell and Jonathan Gamble) were straight on it and couldn’t have been more helpful and friendly if they’d tried. Most of the time haggling for a new car is a trial of pain and frustration but not here. I got the exact car I wanted, at a price that was thousands less than what I’d been offered elsewhere, and all without any pressure to buy. Also the team kept me up to date at all stages of the process once I’d placed the order and even offered to deliver the car to my home on collection day. I actually decided to drive to the showroom and collect the car in person as I wanted to meet the team and say thank you. The handover of the car took a couple of hours during which I was offered refreshments and a £324 saving on the GAP cover cost too. Harry handed over the car and was as excited about it as I was and he spent ages going over the features of the car and answering my questions. And as for the car itself, well I’m chuffed to bits with it as it really is the ultimate driving machine. Well done indeed Sytner BMW Leicester. You certainly get my vote.

J. W.

It's BMW so will be priced accordingly. Service area I have used many times and only ever found helpful and friendly staff there. Ringing service is often very slow though as they are always busy. Sales side again only ever had a positive experience with this branch of Sytner and will return. Well located and have a pleasant area to sit and wait if you want whilst your car is serviced. I really like the covered arrival / collection area. Plenty of tables to work at if you want with hot drinks and WiFi. Or you can have a day pass to the Spa in the hotel opposite or have a ten minute walk to To see park shopping centre.

M. C.

excellent customer service friendly staffs

J. T.

After fairly good experiences of other BMW dealers over the years I must say that Sytner Leicester stands out. Everything was carried out smoothly and quickly, and our sales executive Carl Hill was polite, friendly and very experienced with the products.

S. R.

Although going to a garage is never good news in my case - I’ve ended up big repair bills within two months on my bmw - I sensed there’s been a positive shift towards treating customer’s - I’ve never been treated so well by the team as I was on this occasion.

M. D.

Great experience from start to finish. Started with a warm welcome, kept up to date, throughout the day, with the progress of my service.

M. S.

Great service, it's a bit of to the side for me in Rugby but nothing here compares to the service and prices I get when I have the car serviced here. One complaint I have is that they seem to give out more minis to people who need cars while their is in service then they do BMWs. But am at least happy I get a rental while my is in service.

R. O.

Amazing friendly service as usual at Sytner. Got the perfect car for our family for a very reasonable monthly payment. Great follow up communication and always there to answer any questions. Thanks again!

G. R.

Collected my car today and was looked after by Tony Higton from start to finish. The service we received from Tony was excellent he listened to what the requirements were, kept us updated every step of the way which made the whole process run smoothly and it was hassle free car buying. I would have no hesitation in recommending this garage. Thank You.

D. N.

Sourced an approved used car through Sytner Leicester in May, and have been very happy with the purchase. Communication throughout and aftersales support since has been spot on, and they've gone out of their way to ensure I was totally happy with the car. Particular thanks to both Tom and Jaz. Would definitely recommend.

S. G.

1st class service, very pleasant & obliging staff members. My vehicle was in for M.O.T and they valeted it before handing it back. I was looked after by a personal staff member who saw to it that my, requested loan car was ready for me. I could not fault the service I had.

M. v. B.

Great service from the team at Sytner Leicester BMW yet again. Thanks to Rob and Sarah - a very pleasant experience. Love the new car. Excellent from start to finish. All the best Mike

J. B.

I have taken my car here for some warranty work twice. Both times for the same issue and there was advice given and/or the issue sorted. Car washed and vacuumed for free and there is a decent waiting area with coffee etc. James Howitt dealt with me and he was exceptionally professional and also arranged for me to get a lift home as there wasn't a courtesy car available. Would have scored 5 stars if the cost of the tyres wasn't so high in comparison to other suppliers (back tyres were 70 quid more per corner on a like for like basis). Overall the experience was very slick.

b. p.

Although we didn’t buy the car from them at the end but service we received from Ashley green was amazing. No pressure at all to buy the car at the end and left it to us to dicide what’s best for us. Will definitely use your service again in future.

E. P.

They have made my life easier taking care of everything for me.

D. B.

Easy to book for service, easy to check-in on arrival, and everything done well. Staff are attentive and proactive.

A. K.

I brought my car last year. The customer service was brilliant when I was there and when I came back for a MOT I found it just as good. The after care was really good and Nic who sold me the car, came to talk to me to make sure everything was working out with the car. I really felt like he would have helped if there had been a problem with the car but there hasn’t been. It’s been great

U. P.

I purchased a car from you yesterday and I just wanted to let you know how I was made to feel by Tony Higton. Tony was incredible from the initial enquiry back in Jan and up to the car pick up yesterday. He made whole buying experience a personal one and the service he gave was second to none and I have been buying cars for a very long time. He listened to all aspects of my needs and tailored the car purchase and finance arrangements exactly to what was right for me. When we arrived he greeted us like we were friends and also ensured that the car was gleaming. I was also lost for words as was my Father that he took the time to have our names made up and placed inside the car welcoming us to BMW Sytner in Leicester. Tony also fixed my private plates onto the car and I was not expecting this level of service. He is an asset to your business and please tell him so. I will be coming back to Tony to purchase my next car in two years because of the way I was treated by him. A mention also for Sarah Beresford who arranged the finance for me, she really helped because I was going to pull out of the deal agreed because I was £9k short as I was originally going to pay for the car in full Sarah gave me another way that I could still get the car and I was so happy that deal went through. The car showroom was spotless and you should be proud of your team at the site. I will be recommending you to all my friends and family and if you use NPS then all aspects of the sale would score a 10. I have run leisure's businesses for many years and if I ran a car showroom I would definitely try to steal Tony and Sarah from you.

S. B.

Excellent service with our recent purchase, Kayleigh was fantastic and went above and beyond to help with everything. Thank you very much!

A. C.

Another successful visit for a regular service. It was a "waiting" appointment. The work was completed on time and the waiting area was comfortable with good amenities including refreshments and wi-fi. It's always good to get the car back looking clean and shiny!

D. R.

Extremely satisfied, very professional and looking after my safety and well-being was paramount, Rob Murkett was really helpful and kept me up to date with what was happening to my car can't thank you all enough Vety high standard

Y. M.

Purchased a 2013 328i M Sport from Sytner Leicester. I live in Brighton and it’s quite a journey to Leicester so they made sure everything was perfect before coming and everything was in place and was all done within an hour which was great. The service from I received from Peter from sales and Tom from finance was great from start to finish. The car is very very well maintained (had been serviced at a BMW main dealer every year/10k miles) and looks great.

D. K.

An over all great experience. The recall whent so smoothly and everyone made me feel important unlike some companies I could mention! No pushy sales people trying to sell me anything. The cars health check was a pleasant experience and again Eoin was a pleasure to talk to and again didn't push about the health check but did his job by pointing out the few things that their technician had pointed out.

J. C.

Went for service and MOT. Staff polite, was kept informed and notified when vehicle ready. Work completed ahead of time, telephone message left as well as video of vehicle check. Compliant with current Covid legislation, temperature taken on entry, masks worn and guidance for dropping off and collection of vehicle given in advance.

R. M.

I recently purchased a vehicle. The salesman. Mr Pete Wye made the process easy and a pleasurable experience. He was able to answer every question I had ensured the whole purchasing process simple and straightforward. Mr Wye continues to respond to any aftersales questions I contact him in a prompt and informative manner. I would highly recommend Sytner and direct anyone looking to purchase a vehicle to contact Mr Wye

A. W.

Just had my car cleaned and mechanically checked over for free! As part of the vehicle birthday deal. Great to have peace of mind that everything's still OK! Brilliant service!

Z. A.

I purchased a fine BMW 2 series from BMW Sytner Leicester. Most definitely the best customer care i have experienced, thanks to Nilesh! I would recommend this place to anyone that values good customer service, honest dealing and a pleasurable experience. Nilesh was extremely helpful through the whole process and the car is an absolute dream!

E. H.

Dropped my car for essential recall - staff so professional and excellent infection control measures with absolute compliance by all team members- great communication from Sammie English and a pleasure to deal with- will definitely use again 😀

K. C.

I have always been looked after really well by both service and sales departments. Really friendly and efficient staff who go the extra mile to make your experience special.

G. S.

Friendly service, and kept me informed along the way. Will visit again when its time to change car

S. M.

Thank you to Rob for the smooth purchase of my new car. We managed to get a deal done in only a few hours and I had the car within a few days. Polite, courteous and quick in responding to any queries that I had. Thank you.

G. H.

Just had the car serviced and MOT'd, great service as usual.

J. B.

Very well appointed car showroom with loads of space for parking. Beautifully laid out inside. Very friendly staff and good coffee ! Excellent facilities and service for those looking to investigate a BMW purchase, whether new or used.

Z. W.

Top Team! Super friendly , super professional! I’m happy to drive all the way down from Milton Keynes to Leicester for any scheduled services or MOT’s. You guys could teach trick or two staff who is based in MK branch! Tell them how to sell and treat customer!

S.

Seems a nice showroom with plenty of stock, however the salesman came across as being a bit aloof when I asked about test driving vehicles. "Only if we think you're going to buy it" and "test drive the one you want to buy." I understand they don't want unnecessary miles on their stock, but its not exactly accommodating for the customer like me who isn't quite sure which powertrain is right for them having never experienced them before. I think I'll be looking elsewhere for a dealer thats willing to help me decide.

R. F.

From the first point of contact till the end result of driving away in my new BMW. Simeon Mitchell was outstanding! a real credit to BMW, Thank you.

J. A.

Always have a superb experience from sales to services across the whole team. In my experience, staff go out of their way to help you and lots of 'free' perks. The reception staff are lovely, the admin staff are efficient and the checks/technicians highly competent. I wrote in praise for one technician (Jack Dean) who fixed the clip on my convertible roof lining, again for free (took him 30 minutes) which saved me at least £500 for a full replacement fitting. There's wifi and coffee while you wait (free), the car gets washed and valeted every time (again, free). I find their tyres/parts prices fairly competitive and avoids all the hassle of shopping around. I'd recommend Sytner Leicester to anyone, very satisfied.

S. M.

Good friendly service nothing to fault the staff with. Though we had booked a test and no car was ready. But still helpful enough. Just could not bring myself to order a BMW. Too used to having indicators fitted.

K. K.

Great customer care from the Service Team at Sytner Leicester. A big thank you to the technician Liam and to the service advisor Lisa, great job you have restored my faith in BMW dealerships (there are some good ones out there). Thanks for getting me back on the road.

J. K.

Nilesh Raithatha, gave great service in me purchasing my second BMW from BMW Sytner Leicester once again very happy with service. From Vikram and Janelle

R. G.

Lee Whiteside is the man to go and see - I've had a number cars over the years and he has always gone above and beyond to make the experience as smooth as possible for me and the numerous other friends and family members I have referred. Overall a brilliant dealership and a lovely environment with some stunning cars.

M. C.

Nothing wrong with the service and feedback however there was an issue with being overcharged.

R. H.

Good price for replacement locking wheel nut key. Very clean and slickly presented service centre. It was more like a business lounge at an airport impressive.

D. A.

Took my M2 competition in on Saturday for its running in service. I was greeted by a friendly knowledgeable gentleman called Karan. He kept me updated and interacted with my daughter, even giving us the option to go and play with the lego and do some colouring in the new car showroom. Many Thanks to Karan, top service.

K. S.

My Experience with Sytner Leicester was excellent,The service I received from Marcin Rosa even better I’ll go back again thank you Marcin

S. S.

With all the problem we have at work thanks to DC and his team at the prep centre I got my client vehicle to deliver on time to Scotland appreciate the hard work and dedication team got the job done

n. s.

I can’t recommend the service here highly enough, whether it’s buying a car or getting some work done the staff and approach were beyond my expectations. Ashley Green in used sales was fantastic - so much so that I’ve bought two cars within a year from him and would happily go back again.

R. W.

It has been a very pleasurable experience buying the new car from Liv I’ve been in contact with Liv since I spotted her introduction to the 3 series video on Facebook. I delayed changing my car for a year as I wanted the new model and I kept asking about the new 1 series, Liv was very helpful and kept me updated and arranged a test drive for me once the car was released. It was very nice how Liv listened to the kind of car I wanted and built the car for me on the computer, Liv also helped me choose the right specification even though I didn’t really know what most of the options are or even know they could be fitted to a car. Liv explained them to me in a way that I understood and was very patent. Most importantly for me didn’t try the hard sell which I’ve experienced at Nottingham, Derby and Chesterfield which resulted in me walking out and not going back. This approach was a deciding factor in me buying the car from Leicester rather than Exeter. As I find buying new cars very stressful. After a bad experience buying my first BMW, Liv made the experience very unstressfull. Practically doing everything for me and was a pleasure to deal with. I did some shopping around to get a fantastic deal and Liv worked very hard to better the deal I found in Exeter. My poor car got lost at sea and even though Liv was away I was kept upto date. The hand over from Liv was fantastic and entertaining even though I forgot my debit card. Liv found a way for me to pay for the car. When I come to change my car or the family change their BMWs I’ll recommend they talk to Liv. Highly recommend. 🌟🌟🌟🌟🌟

T. j.

I have used Sytner many times for servicing my vehicles. l have never been disappointed hence always return as service becomes due.

V. O.

Excellent professional service carried out by Sytner Leicester. The staff does keep the customer updated with the record of any works that are required followed by an complementary video review to ensure that the work that has been carried out.

J. B.

This is my 1st BMW motability car. Niall at Sytners Leicester has been exemplary in his help & care whilst sorting out the best car to meet my needs. I am delighted with the communication, attention to detail & great service I received during this time. I am also delighted with my new car & look forward to Sytners looking after me during the next 3 years & beyond. Thank you.

T. R.

Excellent level of care & knowledge of the BMW range

K. D.

We have purchased BMWs from Sytner for several years and Niall has been involved with the last 3 cars. We find him, professional, helpful, friendly and supportive. we look forward to doing business with him again.

R. A.

Excellent service from start to finish. Lovely staff that know what they’re doing. So reassuring. Highly recommend.

M. F.

Extremely good service. Work completed to a high standard and ready for collection on time.

J. S.

I decided to go to BMW to purchase a car and I walked in and got greeted by Rob Clark very well mannered helpful and a value to BMW I went in on Monday and by the Friday I was driving my new car out, I didn’t think it was going to be possible that quick I would recommend it to anyone to go to Sytner Leicester any questions or queries I had he got straight back to me even when he hade a day off work!! Top man thanks for everything Rob!!

C. L.

Absolutely fantastic service from start to finish. Nothing was too much trouble and i was kept up to date every step of the sale. Highly recommend to anyone looking to buy a new BMW.

R. S.

I have had two dealings with BMW Sytner Leicester and I can't recommend them enough. Efficient, knowledgeable and put me, the customer, first. Nilesh in particular is an absolute star and has been a fantastic representative of BMW. Thanks!

M. H.

Took a friend here to pick up his new car, was really impressed how this place works and treated my friend. After having 3 cars myself from Stratstones Derby and having very poor service from the used car sales manager and then the service department messing up work on my car yet again, they will never touch my car or make a penny from me again.! I have now started using Sytners and am really impressed. Well done Sytners, I highly recommend you for BMW

S. C. K.

What brilliant service. Both Carl Hill and Jamie were absolutely fantastic. Nothing was too much from start to finish. Thanks guys 👍

B. S.

Great service. Chris dealt with me well, and superb after care service from Jonathan. Highly recommend.

P. K.

Bought a 335i from Sytner. Dealt with Tony Higton who was extremely helpful and professional. He knew that I was travelling a long distance to view/buy the car and went out of his way to ensure that all the issue I was concerned about were fully addressed before I collected the car.

l. P.

Sytner could not have been more helpful - we were fortunate to have won a prize which consisted of a BMW for the weekend provided by them. We were given choices of dates and cars; everything was ready for us on arrival, we were shown all we needed to know about the car - all trouble free, friendly and knowledgeable.. Thank you Sytner

M. C.

Tony Higton made what was originally something i found quite daunting a really pleasurable experience. Fantastic service, great showroom and just a great place to buy a car.

k. g.

Chris Oakes Sytner BMW Leicester . I have received excellent service, very professional and we had a good laugh.

D. G.

Jaz Atwall took great care of us during our recent visits to Sytner Leicester and was able to find us a great solution for our new car. The finance department also explained everything in simple terms and made the whole process very easy for us.

s. i. (.

We went to a car super market to view a car and after the horrific experience, ended up here and am so glad we did!! Extremely helpful and professional staff, served by Michael who heard us out and asked if he can get us a car would that make us happy and we said yes, and he did it!! Went to inquire about approved used cars and ended up buying a shiney new car(well their used ones were as good as new, atleast what we have seen) what more can I say.... Mandy/Jonathan were both brilliant and got us the deal we wanted. Many thanks chaps, you all are doing a great job so keep it up!!! Special thanks to Michael for hearing me out all the time/Jon for getting us the best deal and Mandy to get us the specs we wanted. C ya guys soon.. Mr/Mrs Razzak.

D. L.

Great showroom. Friendly staff. Fantastic choice of cars. Got to see a new shape 3 series, new Z4 and M850i which are all very new so great to see a local dealer stocking them so quick!

T. J.

Great service from Sytner and in particular Aaron.

M. W.

Was a pleasant experience. Was a very professional experience.

R. B.

Me and my husband spent a very long time looking for a larger car so we could fit our three Great Danes in. After a recommendation from a friend we tried Sytner bmw in Leicester and I’m so happy we did. The customer service we got was brilliant and they were very accommodating when it came to us being very fussy about boot size and shape. Our salesman (Nic) was very helpful and talked us through finance so that we understood everything so we knew that it was the best choice for us. Will be going back to Sytner and Nic when it comes to getting our next car. Thank you

J. B.

Didn’t end up buying a car from Sytner in the end but the service I reserved while I was there was top notch. Everyone I spoke to was very nice and helpful. The salesman I dealt with, Nic, was brilliant and helped in every way he could.

S. E.

I bought my first ever brand new BMW in May 2015. I opted for an X3 and loaded it with all the gizmos. The final price was around £43k, so a significant investment. I have to say that my dealings with Sytners have been nothing short of outstandingly brilliant. The customer service has really blown me away. In the 25 months i have owned this superb vehicle, i have had cause to bring 2 issues to the attention of Sytners and each time the way i have been looked after as a customer, has been brilliant. I wont go into detail on the issues, but on both occasions, the faulty parts have been replaced without a single quibble or debate and in both cases, the value of the items that Sytners insisted on replacing were of a significant cost. I have never been treated so well by a main dealer and i have owned more than 20 cars over the past 35 years. I would not hesitate to buy from Sytners in the future and would confidently recommend Sytners to anyone looking to buy a quality top end vehicle with outstanding customer and after sales service! Thank you Sytners - keep up the good work

L. J. K.

I have bought three cars from these guys. Always had great service, very friendly and knowledgeable, straight down the line, no messing about haggling. Price has always been competitive and the after sales has been extremely good as well. Would recommend

V. M.

First time I used Sytner service .. drove to Leicester as that's where I got the car from and had a good experience. Brilliant customer care from Lisa .. excellent booking in experience from Fiona and excellent service done on the car! Better than all other dealers I have been to!

M. L.

Purchased my new car from here recently and dealt with Jaz. Great help and communications at all times (even when on holiday!). Thanks for a great car buying experience. Recommended!!

S. M.

Amazing service from all at BMW Sytner Leicester in particular Ashley who kept me updated whilst my car was being repaired 100% recommended

K. H.

FOR THE VERY FIRST TIME I BOUGHT A CAR ON "CLICK & COLLECT" & WAS RATHER DUBIOUS AT FIRST, I NEED NOT HAVE WORRIED AS I WAS LUCKY ENOUGH TO BE ASSINGED SIMEON AS MY CONTACT/ SALES EXEC., HE MADE THE WHOLE PROCESS SO SIMPLE, RESPONDING QUICKLY TO EVERY QUERY & REQUEST I MADE BY TELEPHONE PRIOR TO ME TRAVELLING TO LEICESTER, NOTHING WAS TOO MUCH TROUBLE FOR HIM. DUE TO HIS PROFESIONAL APPROACH, HIS FRIENDLY, POLITE MANNER HE MADE THE WHOLE PROCESS A PLEASURE. THANKS SIMEON.

D. H.

Took my car in for its MOT on 18/02/21. Was very impressed with the safety measures in place and service throughout. Thank you

R. L.

This is my third time using Sytner. I wouldn’t go anywhere else now. Nic Kearney was as helpful as the last time I saw him and even asked about my granddaughter, which I thought was lovely of him. The showroom was as clean as last time I went. I’m sure I’ll be back for my next car.

M. d. B.

I’ve been using Sytner Leicester for nearly 20 years. Lisa in Service and Stuart the master technician are outstanding and have kept me with my 7 year old 120d Convertible paying main dealer prices when many would think twice.

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