Reviews of TrustFord Eltham. (Car Dealer) in London (London).

TrustFord Eltham

334 Reviews

137 Comments

Car dealer

Ford dealer

729 Sidcup Rd, London SE9 3AQ, United Kingdom

Description

Information of TrustFord Eltham, Car dealer in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of TrustFord Eltham

Popular times

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Reviews of TrustFord Eltham

S.

Great customer care, friendly staff, down to Senior staff who remembered me from when I last started my plan a few years back. Worked hard with all the limitations of the challenges around no new cars due to the pandemic to get me a car that suited my budget but also had the wow factor. Adhered to all social distancing guidelines. I've stayed with Ford now for what is now my 3rd new car. No need to go to any other dealerships ..stay with Ford Eltham they look after you and value you as a customer. 🙂

M. M.

Having recently purchased a used car from the Eltham branch, I have no hesitation to recommend them. I was looked after by Daniel from the moment of my first contact with them, and he was always happy to answer all of my queries.

J. S.

AMAZING as always! I’ve bought my last 4 cars from here and they never disappoint. Started off buying my most recent car from TrustFord in Dagenham and the service I received was ridiculously bad so I called eltham and asked them if I could switch my car purchase over to them and deal with them and they were amazingly helpful and accommodating! Great service as always.

B. B.

Have Ford Fiesta which needed replacement battery. As Stop/Start model handbook said has to be replaced with exact specification battery. Chose therefore to go to Ford dealer to ensure this happened. They gave me price of £197 and did fit me in that day which was little lucky as needed car for weekend. Picked up later. They charged £185. Although seems expensive for a battery the Green Flag garage who I called out as could not start car to get home gave a price to replace as £315. Ford garage was local and was within easy walking distance which was good as tried phoning first but could not get through. Previous battery had lasted 7 year's a and hope this one lasts as long and from same manufacturer. They also did tyre check and reported on couple of items requiring attention. I have had few concerns with using another Ford dealership for service after overcharging but on this occasion they assisted me well. Thank you.

L. C.

For 6 years I visited these guys. When I came in last time the guy remembered me from the year before, as I remember him too. He was very smiley and helpful, good phone manner too. I have never had an issue with this place. my car's always been looked after- as have I been. Thanks peeps for being awesome! Audi next tho right ... Better than a Kia 👀😋😂 StarCharmz

J. D.

What a great experience. From the moment I walked in till I collected my car. Thanks guys

L. T.

Just purchased a Ford Kuga from the Eltham branch, I dealt with Daniel Mahmut who was extremely helpful and very professional keeping me up to date with everything. Highly recommended

S. M.

I've visited TrustFord Eltham 3 times over the last week as a car bought from another dealer needed repairs. Every member of the team I have come across has been extremely helpful and friendly. It's a very welcoming place and Covid-safe. I've been very well looked after on each visit and they have restored my trust after a bad buying experience (from another dealership). Thank you, TrustFord Eltham!

S. W.

Had a service and MOT quick efficient and called to see if I was happy with any parts that were required including costs . Service receptionist was very chatty and it was a great experience all-round

S. C. (.

We picked up our new Fiesta Zetec from TrustFord Eltham last week, and it was an overall very pleasant experience! It was our first time buying new, and our sales chap Gary Morton made the whole process really easy, talking us through all our options. He made no attempt to hide any additional costs or force the extras on us, and didn’t patronise where he knew we’d done our research. A bit of healthy bartering got us to an excellent price for a gorgeous new car, on a deal tailored nicely to our needs. As it was new 18 plate there was a bit of a wait, and pleasingly the delivery date was brought forward.. all of which was well communicated. All in all, a good experience with none of the negative hard-sell attitude that you get with some places.

S. C.

Such a professional and great service. My car went in for an MOT and full service. The gentleman who dealt with me was honest and fourth coming with all costs and what was needed. They even valeted the car inside and out which was a lovely touch that I wasn’t expecting. Will use again!

T. a.

Normally good service however booked a three year service and MOT through online booking service received confirmation and reminders telling me not to forget locking wheel nut and service book. Another reminder a day before with a pin number in the email. So day of service I finished my night shift and drove to dealer to be told the car is not booked in and they were too busy to slot it in.

S. 1.

Five star service in the purchase of our new car, fantastic communication and excellent customer service throughout the entire process. Would highly recommend. Thank you in particular to Domenique who looked after us impeccably.

H. C.

Good garage, helpful staff. No pushy sales pitch. Secondhand and new show room, doesn't deal with benefit cars.

A. J.

I've bought from Ford before and in all honesty not really had a reat experience until I spoke to Gary at Ford Eltham. From the initial book in to look around Gary has been more than helpful, he listened to my requirements without the 'pushy salesman' attitude, he worked with me to get what I wanted within my budget. He kept communication and I think I ended up with tons more than I was expecting. In fairness it wasn't just Gary that gave a great service, I spoke to Simon & Mike who went out of their way to be helpful, the guy I spoke to in their Garage (sorry don't know his name) and was even addressed by name by another colleague of theirs on the day of collection who asked me how my day was and I'd not even spoke to him prior. I think all round this is the best service I've had in a while (from anywhere) would 100% recommend this branch. The guys there are a credit to Ford!

S.

Very happy with the process , Tommy , Sonny and Michael were very helpful throughout and kept me updated , listened to my needs and provided the best service. Thank you guys Edit: In the end the finance company withdrew their offer at 99% of the way , i got another car from somewhere else but the review still stands.

J. D.

(N.B. During covid) My engine oil warning came on so called Trust Ford (where I purchased the car) - tried several times without success, and then booked a service online for 8.30am on Wednesday (accepted and I put in my diary). Arrived at the allotted time (with face mask being worn) and was told my car wasn't booked in. Explained to the chap that I'd booked, but never received any confirmation, but that the engine warning had been going for 2 months and I'd tried to call several times during this period. (Actually booked about a month earlier online!) The chap said I wasn't booked in but would try and squeeze it in by the end of the day. I called at 6pm, having not heard from them, and was told they had been completed at 3pm and that they'd been calling me and left messages. Neither my house or mobile phone had rung all day however. Waited to the following day to pick up the car, and arrived (mask again) and was politely told that the cost was LESS than they quoted (by £50) and had even sorted out a recall notice that I'd received 2 of (apparently*). Online booking/calling (during covid) clearly doesn't work, but very helpful and friendly staff. Were it not for the online stuff being poor (and perhaps they had noted my phone number incorrectly) it would have been 5 stars.

H. R.

Fantastic experience. Really helpful and really worked hard to get us a great deal after we had been let down so badly by a different Trust Ford dealership. They really went the extra mile and I can't wait to pick up our new car!! We dealt with a lovely salesman called Ross - he was efficient, and kept us updated every step of the way - thoroughly recommend.

L. B.

i have taken my car 3 times to this garage and two times they was great and stored my problems or did what was needed. I was dealt with by a very nice gentleman on the service desk, and he even took me out to my car and took me around what was done or found on the car. the last time i took my car in again no problems and went way happy. the time i have problems and the are unwilling to help and just want me to pay more money to get them to fix things. my car was fine, after the work was done i have problems. use this garage at your own risk! very unhappy. Edit, after a week of my problems with them I got a manger call me and I went in to see him it looks like he was off on holiday, after this he got me sorted but still wanted me to pay for something that was fine before going in and coming out a problem.

J. A.

Just paid £17.000 for a car.old carpets in the front one with a hole in.no carpets in the back.And just enough petrol to get me to the nearest garage. And that's what you get for £17.000.at Eltham. Mr J. Avis. Car taken back for minor repair. Gave me a loan car.and put new carpets and valet all good. Thank you.

F.

Love the sales team, had a guy called Daniel who didnt pressure me into buying a car that i ended up buying anyway but now its time for my service. Called up got transferred to the service team of which a rude, abrupt woman was talking to me Anne. Talk about impression made. Phone manner needs to be a training. Other team members ive come contact with have been pleasant.

J. W.

Brought car early morning had slow puncture first to arrive reception booked me in straightaway. Discovered that warning on dashboard correct they discovered nail on outer rim of tyre. Decided to get new tyre fitted quality good. waiting area had tea and watched telly. report provided on car. problem resolved professionally and relatively quickly.

S. E.

I love my '16 plate Red Edition Fiesta; my car was serviced on the 20/03, I received a video of the tests, and updates from the service team. I was given a '67 plate new style auto Fiesta as a courtesy car. It has a great new design; slightly longer & wider, large clear screen in the centre, the new dash design is great too. It's a bit roomier than my Fiesta, I would certainly consider it as my next car when I upgrade. I appreciated my car being freshly cleaned when I collected it. I'd give them a 5 * rating if they'd agree to let me test drive an EcoSport for a few days, but they said no 😄 Hannah & Georgia on the service team are great, the other girl could do with learning from them.

D. s. E.

Just want to share my view. Domenique and the rest of the team are they helpful, friendly and knowledgeable. I booked my car for a electrical fault. Haroon zaman. He’s the man, friendly, professional. Just like the rest of the Mechanics well done team you deserve a 5 star

R. J.

They took care of my car very well. I have got Focus on extended warranty they replaced me parts under warranty without any problems, also I bought some parts with big discount for my homework. Thanks and see you later.

B. H.

Excellent friendly staff and stress free process of getting a new car, very knowledgeable dealers without being pushy at all, picking up my new car next week! Would definitely recommend Eltham Ford to anyone! Thank you guys, I'm a happy boy!

J. H.

Good customer service but my tyre check took bloody ages because they checked my entire car

A. O.

I just like Ford...They look after people. I have my car for 3years in January and i have had no issues with the vehicle. They follow me up on everything that has to be done on my car. Super people. Thank you :) Merry Christmas and a Happy New Year :D.

E.

The staff were so helpful when I purchased a Ford Fiesta. I couldn’t get to Eltham and they kindly arranged transport for me. Thank you to Fernando and Gary for all your help. Highly recommend.

P. C.

After an initial misunderstanding on the service and a really bad experience, Craig the manager of the site reacted in a really processional manner. He took the time to understand the situation and get us the car fixed. I will come back.

R. R.

Never had a bad experience here. Staff are always attentive when I have had my services and MOTs done here. At my last visit I was told my car would be washed but it wasn't so that was annoying but not a major issue.

A. C.

TurstFord Eltham were fantastic! I went in on a cold day and was offered a hot drink straight away to make me feel welcome. I dealt with a sales person called Matthew who was so helpful he made the whole process effortless for me. He outlined everything that Ford needed from me and everything they would be providing. I was notified as soon as my car was on site and was able to pick it up as soon as it was ready. I would reccommend them to anybody! I would also go back just for the service Matthew provided.

D. S.

Car went in for service and MOT - very good experience - took the car in the morning and Ford rang me in the afternoon - work completed - they even sent me a video of the checks the mechanic carried out - when I collected the car it had been washed and cleaned - would recommend this place due to my excellent experience.

R. D.

It started badly with a very unhelpful receptionist told me to wait outside untill 5pm not allowed to wait inside ( showroom is massive half the staff not wearing mask correctly ) Jonathan stepped in to intervene and was out with my mot by midday big Kudos to him they even washed car inside and out thanks you Jonathan

D. B.

Very positive experience of this dealership, the sales staff were all very attentive and keen to help when needed. Will definitely be back in the future. Keep up the good work.

C. N.

Polite professional staff assisted me and waived fee because I received bad news regarding the car. Will use again and highly recommend for their service

L. J.

Large selection of cars new and used almost . Used ones are not obvious as they are stored upstairs in the building. Almost all are ford. There is some customer parking outside but spaces are limited and you cant park on yhe A20 as it is a red route. If the Ford's are not to your taste then there is a used Audi/Bmw dealer across ghe street.

R. H.

After the initial shock of the engine blowing up. The team at Trustford Eltham rallied around and came up with a solution that was acceptable to me and to them. Credit to the General Manger and Service Manager for doing the right thing.

S. C.

Staff appear to always be friendly and welcoming however after having my van service there literally within 4 days time I had oil gushing out from my engine so had to return my van back to the garage for further investigation bearing in mind my vehicle is only 2 years old giving the impression the fault caused due to the oil could have been through negligence on the service that was carried out previously

G. S.

Very clean and well presented. Lovely staff with good knowledge, only lacked on a little bit of info. Some nice cars and very quick to see to your needs.

P. C.

I have serviced my Mondeo there last time and it's driving better than ever. Fully professional service. Nice stuff members, really helpful.

D. F.

Very happy with Ford's service and friendly staff. Always ready to help

G. M.

Rob the service manager came out and sorted my dads car straight away. The trim had come loose. Took Rob a couple minutes. To fix. Thanks Rob

J. A.

Staff were friendly. Just a shame they didnt have a mondeo in my price range. Otherwise no other complaints.

G. P.

Helpful and really nice people really made having the service and MOT done on my Fiesta so easy

A. H.

Great customer service. These guys know how to keep customers happy. I have never had any issue with any of their services so far. Five Stars!!!

T. M.

There is step free access but no assistance for opening the door for wheelchair users.

A. D.

Gary is a very helpful trustworthy dealer who goes out of his way to make sure every step of buying a car is explained to you .

l. b.

superb, luke who was assigned to us , went the extra mile to get us a top class car at a price we could afford, we took up a lot of his time , but he was very happy to spend all day to find us the right car, not pushy at all, listend to waht we wanted and came up with the goods!!!

M. T.

After using grays Ford DEALERSHIP look it up my comment on there about them is brutal this ford was FANTASTIC thankyou guys and if you can give grays same pointers pls do,,, O and this time my VIEACHLE was fixed here.

M.

Been using them for 3 years now, no issues at all. Friendly staff, excellent communication and service. See you in 12 months

N. N.

Good customer service 👍

M. H.

Excellent sales staff who sold me a great priced vehicle with a competitive finance agreement, I would highly recommend.

D. “. S.

Nice pleasant car show room, was only there to pick up the misses car.. but was dealt with quickly and in a pleasant manner.

d. l.

Just bought a new car from here second visit Matt best salesperson no pressure deal was very good

J. D.

Sales assistant was helpful. Young but knew his stuff however they were ultimately unsuccessful in working out a price.

M. M.

Staff friendly and very efficient. Even washed my very dirty car! Great job.

T. E.

Great service,lovely staff. Very busy and quite expensive considering I don't drive a Merc !!!

V. L.

Very pleased with the service.

D. B.

Took my car here because of a Ford recall. They got it done and everything was handled efficiently

K. F. b. l.

Great staff and service

L. W.

Purchased car from here, great level of service, car is fantastic and the staff are very friendly.

C. S.

Took my car in there today hoping that they would be able to do a repair and they did promptly and efficiently.

T. A.

Great experience buying my car. Completely in charge of the sale....no pressure

a.

Really helpful. Been using Ford Eltham for a few years and very happy. Ask for Gary super helpful!

K. L.

Saw Matthew Marshall for a test drive today and he was most helpful and knowledgeable about our requirements

N.

Very long wait for the curtesy car. Not brilliant. Extortion to replace a tyre sensor

I. M.

Professional service, courteous, observed COVID 19 guidelines

L. C.

I'm now getting the come back after 20yrs, the new Ford puma st line x first edition

C. F.

Good customer service Jordan was friendly and efficient . Everyone else was friendly too.

L. G.

Courtney Moir the Sales Assistant was polite knowledgeable and very helpful

D. R.

Good customer service Quality vehicle servicing Value for money

K. P.

Excellent service and people make you feel very comfortable and friendly.

W. W.

Receptionist was very polite it is always a pleasure to visit even if it is to spend money

H. M.

Dealership has its ups and downs, overall good service, good sales team.

l. b.

Great service was very helpful and I am a happy customer

M. L.

Good sales team looked after me very well

I. S.

If, It wasn't so expensive it would have got five stars

R. B.

Very good experience today and Jack was very helpful with all my questions,thanks

T. S.

]excellent . Would defo recommend seei g Gary. Couldn't help us enough

L. c.

Good service friendly staff 👍

B. A.

Wonderful place ... Cheerful and polite staff ... Always a pleasure

J. C.

Always helpful, the guys on service are brilliant.

S. W.

Very helpful and had good cars.

D. P. S.

Great service all round!

D. B.

Great service thanks. Bca driver

G. A.

Gary B. is one of the best sale executive

s. d.

No one answers the phone been on hold more than 20 minutes

S. k.

The staff are very helpfully and the service is the best .

M. M.

Friendly staff. Good range of stock.

r. c.

Very professional and safety concious

m. c.

Nice people and good company

C. F.

Professional and a company that goes that extra mile

O. O.

Good comstomer service today.

j. h.

Really helpful staff

A. M.

Very friendly and helpful staff

L. L.

Good team and helpful

d. w.

Great place for service and friendly staff

G. B.

Quality "wish I'd gone years ago!!!!

B. R.

Always pleasent efficient and helpful

P. M.

Very helpful.

R. B.

Very helpful.

R. W.

Excellent customer service

C. N.

Excellent service throughout

d. b.

Great service always

B. A.

Good service with a smile

A. F.

Very friendly staff here

A. I.

Good customer service

b.

busy.

L.

Good dealership

M. S.

Great helpful service

R. V.

Very helpfull

L. M.

Good deals

S. S. J.

Excellent experience

D. P.

Good staff.

R. E. M.

Very helpful

D. C.

Good staff

C. J.

Good business

J. B.

Great service

S. S.

Very helpful

B. E.

Recommended

h. y.

Life saver!

D. C.

Good selection of used vehicles no longer sell new vehicles

S. K.

R. B.

A. S.

G. P.

O. S.

s. m.

M. B.

H. K.

M. B.

s. s.

p. s.

A. S.

D. G.

J. A.

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