Reviews of Thurlow Nunn Luton. (Car Dealer) in Luton (Bedfordshire).
Thurlow Nunn Luton
Kimpton Rd, Luton LU2 0TB, United Kingdom
Description
Information of Thurlow Nunn Luton, Car dealer in Luton (Bedfordshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Reviews of Thurlow Nunn Luton
S. (.I've had dealings with car dealers for over 30 years & I've never received the level of service even close to what I got. Absolutely Brilliant! Justin knows his job very well & he is the best person I've ever met when buying a new car. I would highly recommend them. Polite, very helpful & a great atmosphere.
Very very happy with my new car as well.
L. R.Came in for a regular service and MOT - arrived at 8:15 am and was assured that it would take around 2 hours. I waited in the seated area for 9 hours to get the car back in the end. Just a mistake I'm sure, but a very poor experience, practically no communication all day. The quality of the work is good, and reasonable value , so hopefully this was just a one off.
Edit: The team at Thurlow Nunn have since got in touch to apologize, and assured me that this wouldn't happen again. I'd say that their aftercare and follow-up has been excellent. I will leave the above review asis as a reflection of my experience on the day.
R. M.My wife and I recently purchased a new Vauxhall Grandland. We would like to compliment our salesman Khalid; from the moment we met him he showed a level service which was heads and shoulders above other dealerships we had visited. Khalid had the perfect balance of professionalism and charisma. He is a credit to the Vauxhall dealership in Luton. We are very happy with our car
M. D.I was extremely happy with my experience at thurlow nunn luton, the guy called Perry was amazing. If I could give a higher rating to him I would. Such an attentive and considerate man. He made getting a new car even more enjoyable. Thank you.
M. W.I’ve taken my Corsa here for servicing and MOTs for years. Staff are always lovely and helpful, complimentary coffee and a car wash just makes me keep coming back too. Also a nice waiting area with plugs etc if you need to wait.
W. F.Always do 100 percent from booking in sevice desk lady Jackie at Luton always does her best to fit me in around my work so excellent work carried out always great and sales team great when we change our car so excellent all round
P. K.I would like to say a huge THANK YOU to Paul Sharpe for support. It was a pleasure to buy a new Van with all of Paul's support. My husband is very busy so for us it was very important to come to the salon and complete all the documents as quick as we can so everything that my husband needs to do was completed on the same day.Paul call us with updates at every step which was pleasing and we found itvery helpful as we were constantly informed. After all if thi, we enjoyed a new Van. Thank you so much Paul 😀.
M. S.Very helpful and efficient. Paul Sharpe dealt with all my enquiries when buying a used car and nothing was a problem. Road tests were always ready when I had an appointment and answered any questions I had about the process and any extras like extended warranty that can be added on.
S. H.Great experience buying a car from Thurlow Nunn. I dealt with Ranj who was professional and kept me updated on every aspect of the deal. Thanks very much.
J. S.Great service from Ranj at Thurlow Nunn Luton. Very helpful in changing my old car for a newer model. 10 out of 10 service!
T.We received 5star service today , Tony was very helpful . I would definitely recommend visiting these guys at Luton branch
J. c.Great service from Thurlow Nunn Luton. Popped in Saturday to talk about exchanging my car for an automatic. Spoke to Barry and another salesman who i have to say were so open honest and transparent about my current finance arrangement that i will definitely be back in The new year to buy yet another car from then. Thanks Barry and your salesman. Great service like this is hard to find these days.
L. C.Brought a car from them this week. Ranj was so helpful and is an asset to Thurlow Nunn. Thank you for helping to make this experience really easy!
C. K.Whilst waiting for M.O.T there is a free hot drinks machine offering good quality hot chocolate and flatt white etc. aswell as a free ice cold water dispenser and there are many shops nearby such as McDonald’s and b and m to shop at whilst waiting
D. H.Mostly great.
Issue with wash.
Completed with door open leaving splash marks as per photos
A. S.Great service. Honest advise and not pressurised. Happy to consider going back if I chose the car I enquired about or to look at alternative. Dealt with Shaz Khalid.
D. S.Very happy with my service khalid fattah was really helpful and deserves recognition I felt at ease and provided best service I think all of the team are amazing at luton store and very helpful thankyou
B. S.Everything was done on time. Staff were very pleasant. Much better then last year.
D. B.Went in with an engine fault after a service at another garage , the service staff were exellent , fault identified very quickly and repaired the same day .
M. C.Excellent. Very happy.
Thank you Perry Jenner.
T. S.Excellent service. There was a loan car waiting for me, I was kept informed about the work throughout, had everything explained to me clearly, with options and prices, and the small piece of work that had to be deferred because the part was not in stock at the time was also sorted very quickly. A very pleasant and positive experience.
P. B.Went for mot and service. Very efficient. Dropped car off handed in keys. Had a text showing a video of the inspection and the report from the inspection. Pick up was again efficient and professional. Down side there was no where to park when I arrived. I had to leave the car in front of others. I used to use the pick up and drop off service which I though was great, it's a shame that is not available anymore. But overall a very good experience
J. J.Sales man very helpful but parking there is a big problem
I. K.Very pleased to be seen by a Sales executive very quickly. Disappointed at the limited range of cars within our budget - not least that the ideal one was sold seconds before our agreement to put a deposit on it could be entered in the process.
S. L.Nice friendly staff to meet and greet you. I waited for my car to be serviced the waiting area was good tea and coffee readily available. The only down side is when you drive in there is not alot of room so parking is tricky.
D. W.The customer experience from the start when I booked the service to when I picked my car back up could not have been better. This has not been the first time that I have been delighted by this branch and I have been using them for many years.
M. L.When my oil pressure sensor started playing up I was dreading dealing with it. Luckily, Thurlow Nunn has been outstanding and everything was fixed quickly and efficiently.
I wanted to thank Sean for keeping me informed during every step!
V. C.Very professional, sending a video of the car before my appointment. Khalid was very helpful and explained and showed me how the car was more advanced than my old one. I did not feel under any pressure to have add ons that I did not want. Very happy with their service. That is why I went back to Thurlow-Nunn again.
J. W.The whole appearance of the dealership was very
impressive. The Salesman who dealt with us was
very pleasant and helped us through the paperwork
with good advice.We came away feeling confident
in dealing with Thurlow Nunn.We cant wait to get
the car home.
Regards John Warwick.
S. C.Great service from Paul at Thurlow Nunn, really informative and friendly. Didn’t feel pressured at all, understood I needed to take my time with my decision. I’m not great at car jargon and he explained everything really well. Would definitely recommend 👍
V. T.I was corresponding with Sam regarding a car I was purchasing. There was an issue with the car, which was not the result we were expecting. However, Sam’s communication and help during this exchange was brilliant, so thank you!
s. d.Fantastic service from this dealership, been going here for years and the staff have been absolutely lovely each time to me. Free coffee while you wait is always a bonus. The only downside is the parking can get a bit tricky when they are on their busy time of year (new car registration etc) but understandable with the space they have. I will be going back as i think they are great.
S. S.I've been using Thurlow Nunn for a good few years and purchased my vehicle from them when I had terrible trouble with my previous car(bought from another company). Thurlow Nunn, staff have always been welcoming, professional and thorough, I definitely recommend them.
And as a customer, I received a car wash and RAC cover, bonus 😀
10/10
I. A. R.Khalid was great to deal with the whole process of buying my vehicle was stress free
S. “.I had to have a 'sit and wait' appointment,.due to Thurlow Nunn, Luton, no longer doing pick up for Motability customers. Although this was quite worrisome for me, they made us feel extremely welcome (jacqui) at the service reception desk. She was so lovely and pointed out the drinks and toilet facilities. The waiting area was roomy and light, and the seats surprisingly comfortable. They did have the football on too. When my car was ready, a lady called Moira called me over and explained everything they had done for me, asked if I had any questions and was just as kind and attentive as her colleague Jacqui was earlier. They're both an asset to your company. And to top off my great experience, my car was shiny and sparkling like new. Thank you. Siobhan Bates.
N. H.We expected your sales executive to be polite and curteous, and he certainly did not dissapoint on that front. The test drive was as we would expect. All in all we have no complaints about how we were made to feel welcome.
T. H.Excellent service from the moment I rang and arranged my service. I arrived on site and was immediately greeted with a welcoming smile and told where to park.
Service staff were also welcoming with a smile and made me feel like I was their only customer.
The service was completed promptly and I was back on the road within 5 hours.
All in all a very honest and trustful company that went the extrs mile meet my requirements. 10/10
B. R.I would like to Stan for helping me purchase a new corsa for the missus and a quality used mokka for myself. His knowledge and experience in the motor trade was invaluable in my decision making. Also the service team helped to set up service plans for the cars so they will be looked after going forward. I would highly recommend Thurlow Nunn as a friendly helpful dealership for your car purchasing needs.
Thanks for your help
Brian
M. B.Had a great experience when I had my front tyres replaced. Ordered them and came in the following day to have them replaced. Everything was done efficiently and the staff are all very friendly on the service desks. Highly recommend the Luton Vauxhall
H. W.Great experience. For my first time purchasing a new car, Ben (my car salesman) was very good at explaining me the whole process. He not only let me test drive the car I wanted but when we realised he didn’t have what I wanted in stock he drive up to another Vauxhall garage. Then he sent me a video of the car when he got there; and talked me through the great state of the car. Overall Ben did everything he could have to make my experience as quick and efficient. Highly recommend!
T. W.My van required it's MOT, the service team at Thurlow Nunn Luton were very helpful and informative. The process was handled quickly and efficiently and I wouldn't hesitate to recommend them.
J. W.Staff cheerful and very helpful. The place is clean with free coffee and tea facility to refresh you whilst waiting. A thorough service by professional personnel is always guaranteed. Thoroughly recommend.
J. M.We went to the Luton branch of Thurlow Nunn recently to see a car, Sam was very patient when asked many questions and sorted everything out swiftly with no issue being too much trouble. Being able to test drive the car alone was a perk with no added pressure to purchase the car afterwards. Very informative. Would happily come back again.
P. H.Very helpful staff, especially Jaqui. Comfortable waiting area with tasty coffee.
Jason very helpful in locating my car after the service.
Unfortunately car not collected from home now and this is a great inconvenient.
R. B.Superb communication and service as always from John, Sean.and Victoria. Everything completed perfectly and invaluable advice given. Wouldn't go elsewhere, and couldn't rate Thurlow Nunn more highly.
T. W.Great customer service, we came away very satisfied with our purchase.
M. T.My appointment was from 9.40 am to 5.30 pm but the actual finishing time was 3.30.
The professionalism of the staff was second to none, they did everything possible to help me. I will definitely will use their service again.
A. R.Booking was easy when I arrived a lovely man took my name and asked if I was booked in and then showed me to a parking spot. Checking in was quick and straightforward. I recieved a video of the work that was done "that was really great" my car was ready by the time they said it was cleaned and vacuumed. Polite and efficient service and I would certainly them to other car owners
Ann
D. B.Great service provided by Justin. Extremely professional service and did everything possible to secure my vehicle of choice in a speedy timeframe. Highly recommend
D. L.Great service from Perry in new car sales
D. B.Very happy with the service provided by Khalid
d. b.Good reception etc, but parking and getting the serviced car out of parking area was a nightmare!!
a. t.Very friendly and professional experience,whole service easy and uncomplicated other than no longer offer pick up vehicle from home and return
F. B.I had a service advisor called Kaitlin while my car was in for major repairs, and I have never had service like it! She was honest, down to earth and reliable. Best experience.
M. B.Easy process, all staff friendly, only draw back was the wait for the free car wash.Told it could add a little to the waiting time, ended up getting the car over an hour after we had paid. In general very good.
S. B.Booked in for first MOT on my vehicle , no problems got an email to confirm appointment , then a call the day before to remind me
once there was booked in quickly had a car to use while mine was in the garage ( at a cost ) and car was ready by 2pm a call to confirm costing and what had been done car was washed and vacuumed -( much needed ).
Good service and excellent customer service by Hannah ( thank You )
R. G.Thurlow Nunn have been very attentive to our Motability car problems and have stretched out to help and assist on many recent events connected whilst without our V Grandland. Well done Thurlow Nunn
J. R.Very good, I have a service plan which works very well , everyone who I was in contact with were very polite all the way through, from the initial reminder t the collection and return of my car including the call to say my vehicle was ready. Each step was painless for me and all those concerned at Thurlow Nunn were very professional . I was sent a video too of the checks on my vehicle. Very pleased.
S. S.Good thorough professional service. Efficient and kept up to date during service whilst waiting on site. Recommended!
N. O.The service provided by Thurlow Nunn on this visit was exceptional. Lauren, from the Luton branch, was very helpful and communicated well when needed. I was well looked after and have no complaints.
5 star service!
m. j.Excellent from start to finish. Check in with Lauren was very professional and friendly-and quick. Likewise when I came to take my car home . They’d carried out a very thorough mechanical check, advising me of a couple of things that should be looked at a few months from now. With the car driving really well, all in all, I paid a fair price for an excellent service and MOT. Thanks everyone! Mike
C. S.Excellent service today for my Astra.
I was very pleased with the video and description. I asked questions when picking up my car,all were answered 🙃. Very much appreciated the speed that the service was done ✔️, thanks again to all concerned!!!
S. A.I’ve been to other dealerships but these were so smooth and professional compared to other manufacturers. Justin is lovely to deal with so professional. Definitely advise to go Luton Vauxhall
L. V.Cannot recommend this dealership enough! Fantastic Customer service from Simon, Kelvin and Aaron who all went above and beyond! The process of getting a new car was streamless and easy. I absolutely love my new car! Thank you Thurlow Nunn Luton!
J. L.Jason( Webster) on the service desk was very welcoming, having got there at 07:30 for those customers that need to get to work, even though Thurlow Nunn don’t officially open till 8am!
Jason explained and went through the worksheet, telling me that I would receive a text with a link for a video of my cars health check, only downside of that was that the commentary couldn’t be heard.
Waiting area was clean and comfortable, free WiFi and beverages on offer.
Overall a very pleasant experience.
W. H. U.Came to Vauxhall Thurlow Nunn Kimpton Road for a service, I had everything explained to me by the lady dealing with me, I believe Jackie P was her name and she was lovely, very professional and couldn’t do enough to help me ( which was more than the after sales help I received when I bought the car the previous year - that was really poor ) 5 stars to Jackie *****
T. H.We were looking for a Vauxhall Crossland went to Thurlow Nunn to see what they had. We were looked after by Tony Almedia who showed us various models available, very obliging and helpful.
We tested the vehicle and collected it as arranged, Tony showed me all the various information screen which differed from my previous Mokka, great help. Delighted with the service would highly recommend.
V. P.Professional and prompt response.
Patiently clarified all my doubts
G. B.Great service.
They offered me a service while you wait, 3 hour window. Saved having to sort out lifts from and to the garage or not requiring a courtesy car.
MOT and wash also, finished within the 3 hours.
P. C.The disabled parking here is an absolute joke . Well, let's be honest, any parking here is .
All I can say is thank goodness for the wonderful motability agent Stan . He had to car moved to somewhere more disabled friendly, made choosing a new car a breeze , was honest and open about the cars . Put the order through there and then .
10/10 for him
1/10 for the parking attendant
S. W.My car was given a service and oil change.. It was also cleaned for me I am disabled with multiple sclerosis and can't do it myself so I was delighted.
C. P.I would like to say a great big thank you to Barry, very professional, understanding, made you feel at ease, and i could ask any question regarding the car I was purchasing. On the day of collection of my car, again all the paperwork was efficient and Barry was his helpful self. I would thoroughly recommend anyone going to Thurlow Nunn in Luton and buying either a new or a used car. Very Very satisfied with the service I received.
T. M.Excellent experience. The salesman Ben was extremely patient and professional he did an amazing job and I would definitely recommend Thurlow Nunn.
c.The serivce team was very helpfull. I booked my car in for a health check and they found did find a couple of faults with my vehicle . When i went to pick up my vehicle they showed me what was wrong and give me a print out of what was wrong and give me senible prices to sort my vehicle out.
Would recomend thurlow nunn just on the great service and helpfull team they have there
L. B.Initially not a good experience. However once Stan started dealing with our sale, the service improved greatly. He was extremely efficient and we now have the car we've waited so long for. Excellent service Stan!!!
N. Y.People are nice and helpful but we didn't have any luck in talking or meeting the motability guy, phoned him no answer left a message never got back to us called by phone and visiting the site several times no luck at all, so I gave them 3 star out of politeness. But their Dunstable branch was amazingly helpful and its the complete opposite we had a brilliant experience and I would thank them for all the help.
M. P.We bought a nice used diesel Mazda from Thurlow Nunn, Luton, in August 23 in VGC and with FSH. Although no fault of Thurlow Nunn, it was subsequently found to have significant carbon build-up with indications of engine damage. As no garage was willing to undertake repairs under the warranty, it was thus necessary to reject the car and obtain a refund in accordance with the Consumer Rights Act 2015. I can however say that the Sales Manager (Chris Tyler) took ownership, and handled things in a helpful and professional way, and we have been pleased with Thurlow Nunn.
M. M.Excellent service gets a bit busy first thing in morning staff very friendly and helpful service cost’s competitive can even spread cost over 5 months interest free
P. T.Very friendly staff, Saeed and AJ were both keen and extremely helpful answering our questions, providing sound advice and knowledge regarding the car we were interested in, would highly recommend them for any advice you need.
E. H.I was very impressed with the service I received from Simon Bailey at Thurlow Nunn. He was brilliant in the way he discussed options, without putting any pressure on us at all. The whole process was enjoyable and I felt we came away with just the right car for our needs.
M. B.Ben Hure at Luton showroom sold me my new car. Very friendly and caring service throughout the sale. Even queries after the sale were dealt with promptly.
W. A.Very satisfied with the work carried out. Excellent customer service when I arrived to book the car in.
There was a slight disconnect with the on-line booking details not showing up on the paperwork at the booking in point but this was dealt with quickly and efficiently . Overall it was a good experience
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