On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Having had some less than great experiences at some car dealerships it was refreshing to go to Mercedes in Maidstone and have truly great experience from start to finish with our first new car purchase for my wife’s early birthday present .
The attitude of reception and everyone that dealt with us was top of the tree
A special mention has to go to Rummy the sales executive who dealt with us through the whole procedure from our trade in to our new car purchase he was exceptional in every way nothing was too much for him also he was non pushy and he made us feel very special especially at the handover where he took photos and footage for us and covering the car for the surprise affect and even the salespeople who weren’t dealing with us were chatty and friendly
Thank you all keep up the good work
From first contacting the garage right through to the end the service was exceptional. I am not local to Maidstone, it is 2 hours from my house and I have a local Mercedes’ dealer 10 minutes from me. However due to the service I received I was more than happy to make the journey. Ed made everything super easy, he was always there to answer any questions I had (which was lots!) and was always super friendly. I never felt pushed to make decisions like I have with some car dealers. Overall a great experience.
Had a bad experience from another dealership. So pleased we meant Tom at Maidstone, restored our faith. Great service, advice and patience. Did us a great video of the car. Nothing to much trouble. Bought the car. Thanks Tom great job. Recommend to all
Richard Rapley from the Mercedes Benz Maidstone branch was amazing from the first minute I contacted the store. He wasn't pushy, listened to what my needs were and offered the relevant options. Eventually we managed to find a great deal and whenever when Richard dealt with the case it was smooth and painless. If you call the branch with any enquiry DEFINITELY ask for Richard Rapley.
A huge thank you to Rummy at Mercedes Maidstone, his customer service is exceptional. Not your usual pushy salesman, he listened to what we wanted and got us a great deal. 4 days later we were driving away in our brand new car. A genuine lovely down to earth guy. If you are looking to buy a Mercedes ask for Rummy.
We were very happy with the service we had when purchasing our new car and particularly the advice and support from the sales executive Ashley Hook. He was extremely friendly and helpful and with his guidance we are now the proud owners of a very lovely car. He was also very patient with us when we changed our minds a few times! Thanks Ash! X
Tony and Yvette Best
I had a great experience from start to finish. Really good customer service from Sam Wilson and Ashley Hook who were both very patient and understanding when the MB I was trading in was involved in an accident . Ashley spent a lot of time going through things and this was really appreciated. Maidstone is by far not my local dealership but I'm happy to have taken the time to have purchased my car there. My new car is amazing. I'm a v happy customer.
We engaged with Sam Wilson for our purchase and the experience has been excellent. He made us feel valued and really understood our requirements making the overall process really smooth, without being pushy or condescending. From walking into the showroom, test driving and purchasing the car, Sam made it all possible within an hour and half. No question was too silly for Sam and he was very patient and polite throughout. He kept us well informed throughout the process and ensured we understood the timeline, steps and products. He ensured that he was personally available to handover the car and took us through the necessary functionality to make us comfortable on our first journey in the new car. To make the experience exceptional, he has followed up with call a day after handover and ensured we are happy with the purchase and everything is working as it should be. We highly recommend engaging with him for purchasing any car from Maidstone show room. Thank you Sam, you are an everyday superhero.
Recently bought a Mercedes GLC from Taranjjt at the Maidstone branch.
He was honestly the most helpful, friendly and down-to-earth guy that I could have dealt with.
When you’re getting a new car, the experience should be personal and inviting in my opinion, and he delivered on exactly that. Both my girlfriend and I were raving about our experience for days after we drove away with the new car.
Extremely happy with the car and the aftercare I’m sure I’ll receive from them.
Thanks again to Taranjit and everyone else at the Maidstone branch. Will definitely be coming back when it’s time to choose my next Mercedes!
After buying my wife a new car I discovered that it had an outstanding recall, I called Mercedes Benz Maidstone and they got my car in the same day I called, after waiting for just 1 hour, my car’s recall was all complete !!! Outstanding service, professional staff, great facilities… Thank you team, I will be back !