Reviews of Lloyd Newcastle BMW. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).

Lloyd Newcastle BMW

433 Reviews

232 Comments

Car dealer

BMW dealer

Fenham Barracks, Barrack Rd, Newcastle upon Tyne NE2 4LE, United Kingdom

Description

Information of Lloyd Newcastle BMW, Car dealer in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lloyd Newcastle BMW

Popular times

Reviews of Lloyd Newcastle BMW

M. A.

Excellent customer service provided by Anthony Day, I specified the spec of a nearly new BMW 135i and he found exactly what I was looking for….. Kept me informed throughout search. Extremely satisfied customer. Thank you so much.

C. C.

Anthony Day made the whole end to end service seamless and professional, he made us feel very valuable as a customer and nothing was an issue to him.he got us a great deal for our trade in BMW. The handover on the day was a highlight and we left feeling really pleased with our purchase … we use this dealer for all our service needs too and they have always been excellent… highly recommend dealership and of course Anthony 😁

N. D.

The service was excellent. The showroom is well presented, Anthony and Paul took time to understand our needs, they were polite professional and friendly. In choosing a new car they were happy to give me a number of test drives and this allowed us to make the right decision on the vehicle. The vehicle was supplied in excellent condition, valet, clean etc. and the handover was very smooth. I would not hesitate recommend Lloyd BMW.

J. K.

Thoroughly Professional from start to finish. Made purchasing a car a great experience, as it should be. Top marks to Lloyd’s and Ian Burrows for fantastic customer service. Would highly recommend to anyone wanting a first class motor and experience. Thanks Ian, over the moon with the car and the way the transaction was conducted, don’t change a thing, You have the perfect recipe for total customer satisfaction.

A. C.

Very pleased with my new F30 335D, recent purchase. Had the excellent help from Anthony Day who always answered all questions and got back to me the same day, with answers, pictures or videos of said car. Went above and beyond and of having dealt with 3-4 BMW dealerships over the last 10 years, by far the most pleasant experience…thank you Anthony!! As a side note David H also helped on Anthony’s day off to keep me up to speed too, thank you guys 👍👍

l. h.

An absolute pleasure to do business with. Exceptional wouldn't come close to describing the service these guys provided me with purchasing a used vehicle. From start to finish Nigel was professional, knowledgeable, courteous and understanding. Flawless. Would certainly recommend to others. Keep up the great work. 👍🏻

N. M.

Purchased via a lease a new 2022 X3. Overall good experience with service dept on previous car. On the new car, the whole sales negotiation to new car delivery and aftercare has been excellent, lead by Ross. Everyone I have interacted with has been great in terms of customer service. First impressions great build quality and very nice to drive. Thanks also to those who keep the showroom immaculate and the back of house team who have cars looking pristine ready for handover

M. S.

Very professional service. Not perfect, but does everything possible to support you. Great range of BMW's on display, so tempting to go for one of them. Especially when they have special event and great finance options on offer. Special thanks to Nicole(servicing team), she was amazing all round. I've been in many BMWs,but this I'd most special- professional, people are down to earth and approachable.

R. M.

Great service from Sam and Chris, we drove 5 hours to pick up our car and they made the process as smooth as possible from start to finish. The customer service was excellent throughout the experience and we will be back for our next car. Thanks again!

D. M.

I’ve had numerous cars from Lloyds BMW Newcastle and just picked up my latest x3. I’ve never been able to fault anything about the service received. Always happy to recommend and will continue to be a returning customer. Credit where credit is due, good set of people.

M. R.

Exceptional customer service from Nicole from the service team. Very warm and welcoming and kept me updated with every step of the repair process. Would give a 10 out of 10 of it was possible for the end to end service. Keep up your awesome work!

G. F.

Thank you for outstanding customer service, I am really pleased how my enquiry has been handled and I have no hesitation to recommend Lloyd BMW at Newcastle. Especially thanks to Anthony Day for going well beyond what I would normally see as excellent service - very impressed!

G. O.

Excellent service by the Service Department once again today. All work carried out within the expected time scale and a lovely clean car. Thank you Lloyd BMW

P. E.

Great service from Lloyds BMW Newcastle today. An issue with a software recall download meant the car was not able to be returned as expected but Sarah Caisley and the team were so helpful making sure a car was available if required (not actually needed) and as an apology for the inconvenience, the brake fluid service that it was also in to have done was not charged for and the car was returned to our house. Thanks. We will use them again.

J. C.

Easy one this… 5 stars :-) In summary I was extremely happy with the service I received from BMW Lloyd in Newcastle. Emma Embleton and Alan Maddison were an absolute pleasure to deal with, which from my experience is not always the case in the motor industry. No question I had was a daft one. Attention to detail is really important to me and the guys exceeded my expectations. There was zero pressure and they made the sales process as clean as they could for me and they were patient which was much appreciated. When you’re spending so much money and couple that with living some distance away from the garage (I live in Lancashire) it can be a bit daunting so dealing with genuine people who cared was refreshing and appreciated. Also a mention to Stacey Standen who was the product genius and supported the handover. Keep up the good work guys. Cheers, Ben.

C. W.

Collected new car yesterday after a long wait for delivery. Lot of hard work had to be done by the staff to enable us to get the car. Emma was very helpful and knowledgeable throughout.

P. K.

A great service and price at Lloyds BMW Newcastle for my brake fluid service. A great reminder service for all due car checks

R. L.

Brilliant service start to finish from Stu at Lloyd BMW. Could not fault his approach, patience and the experience he provided. Thanks Stu.

P. N.

Exceptional service from Anthony Day who ensured the purchase process was swift, professional and efficient. Very polite and knowledgeable. I have no issue recommending the company. Thank you.

l. 7.

Decent service, but one of the reasons I used Lloyd's was they always washed and valeted the car after any work that was carried out, not this time though. Real shame because I always thought it was a nice touch.

G.

Great service received from Lloyd Newcastle while my 6 series was in for a recall. The staff couldn't have done more.

A. L.

Visited due to a noise in the car the people I had dealings with were all pleasant, friendly and very helpful the technician who came out with me to try to discover where the noise was coming from was excellent and very patient it appears he’s found and solved the problem.I can’t speak highly enough of all the staff from entering the building to finally leaving I didn’t get the chance to thank them all

P. N.

Great service and friendly staff as always. 5 Star service 👍👍

S. E. (.

What a great location and facility. An excellent range of new and used cars with some of the best customer service I've had the pleasure to experience.

R. H.

Brilliant service this morning at Lloyd. Was looked after by Sarah in the service department. She was welcoming, made conversation, even arranged a taxi for me down into town as it was pouring down. A courtesy car wasn't available which although I didn't expect, wasn't this girl's fault and she made sure I was able to get to wherever I was going. Car was sorted well within the time estimated. Can't fault any part of the service.

S.

Lee Blades made us feel Covid safe. He was very attentive and explained all that was done including a demonstration in my car of the hand brake system. First class customer care from him!

P. S.

Main BMW dealership in Newcastle, and as such main dealership prices as well. Obviously your BMW will be taken care of by them well. I was puzzled that they ask you if you want the complimentary wash and valet of the car - like anyone is going to say no...but hey ho, perhaps there are people around that prefer their pride and joy dirty! With cars getting more complicated and more computerised, there are going to be fixes to your car that only a main dealer can fix and 're-programme' and if you have a BMW and faced with that situation, and you live in Newcastle, then Lloyds is not the worse place to go...they are not the cheapest - my fix would have been 2/3rds the cost at an independent, but there was that programming issue - but that's just the way it is...

A. B.

Very nice and professional service, people who know their profession. Special thanks to Mrs Ellie from service department. Thank you .

J. H.

Dean was very helpful from start to finish. Happy with my X4. Thanks Dean

I. J.

Just changed my mother's car here today. Brilliant service from the moment we contacted them from way up north in Scotland. They had the car we were after, sent videos and kept us up-to-date. Everything went smoothly as promised and salesman Paul was really a star. Many thanks.

M. S.

Long term customer; mine and my wife's car. Never disappointed. Staff always friendly and approachable. Always immaculately tidy and very well organised. Always go the extra mile to deliver an exceptional personal service. Good waiting area with free WiFi and decent coffee, although I miss the complimentary pastries (damn you Covid!!)

R. L.

EXCELLENT - GREAT CARS INCLUDING MINI - STAFF VERY FRIENDLY, BUT WITH COVID NO TEST DRIVES, NOR CAN YOU LOOK INSIDE THE MODELS.

M. G.

Ordered parts for my 1976 633CSi, staff very helpful

S. B.

Superb service when I had a problem with one of my tyres. Service dept managed to get the car in same day, and fix the problem quickly and at a great price.

L. E.

Purchased an Approved Used vehicle from here. Fantastic service from Anthony the salesman! Very helpful, Polite and knowledgeable. Couldn’t fault the service provided and made a great experience for myself.

I. W.

Have used Lloyd BMW a few times in the past, and took my Mini in last week for oil change and 4 wheel alignment. Always excellent service from walking into the showroom, being greeting straight away, service reps provide clear detail of work to be done/pricing, car was ready within a couple of hours. Obviously you have to accept main Dealer prices, but this garage is convenient for me and always great service. Highly recommended.

P. S.

Excellent service from used car sales, thank you Anthony and David.

G. H.

Really good experience of my first time at Lloyd's BMW Newcastle.. New sales rep Gavin Thompson. Was very professional helpful and understanding on my requirements without being overpowering.. which made you more at home when making your car buying decision.. a credit to him and a car sale done.. thank you. Hope after sales is as good?

A. D.

From initial enquiry to vehicle collection Chris and his team adopted a really professional and efficient approach making the whole process effortless. Living 200 miles away with a busy work schedule I was a bit hesitant about buying a vehicle without viewing, however this was soon put to rest with the dealership going above and beyond to accommodate for all of my requests. I was kept fully informed of the progress throughout with prompt replies to messages and emails. In a nutshell, I would highly recommend this dealership.

J. R.

Really friendly and helpful staff, great customer service

I. G.

As ever a great standard of service. Helpful and knowledgeable staff. Total hassle free experience.

J. P.

Great company to do business with..they really took care of me as in the past the staff couldn't do any more to help me looked after my car also with care I would rate them with 10 stars if I could thank you Lloyds staff

I. R.

First rate professional dealership with excellent facilities to work while waiting.

P. M.

Booked MOT and service last minute. They fit me in without any issues or grumbles, ensuring my car was MOT'd before the previous one expired. Never have any issues with this garage. The experience is still excellent even with covid.

D. P.

Ordered a boot floor catch for my X5. Got a text saying the next morning saying it was ready to be collected. Great service and very nice people.

A. M.

Recently moved to the area and first time using Lloyd's. BMW needed a service and had a misfire which was quickly diagnosed and rectified. Very happy with the service. Thank you to Lois Turnbull.

R. G.

Fantastic service from Emma, look forward to taking delivery of my new vehicle. Business made simple, was a pleasure dealing with this dealership and the staff.

D. W.

Please dont assume the man wants to buy a car or accessories

S. S.

Great customer service… always!

R. A.

I have bought 4 cars from this dealer over the last 9 years, the service and staff were very professional for the first 3 cars hence my return to the dealer. However last October I purchased the 4th car and for some reason the service by the sales has dropped dramatically having to wait 45 minutes for an appointment, 3 months for a cleaning kit after several reminders. Disappointing after the previous 3 purchases. Yours sincerely Ron Armstrong

J. B.

My car was serviced and mot done. Not exactly sure what was done on service as my car is electric. Mot is charged at full price though.

P.

Brilliantly laid out, modern showroom with power hooked up to all cars. Easily the nicest looking showroom I've been to. Lots of staff around and nobody approached/harassed me during my time browsing. Would have been 5* but customer parking provision very poor- no free spaces at BMW despite not being busy, had to park at Mini and get soaking wet!

K. K.

We have just had our car serviced at Lloyd's and I have to say they made it an easy pleasant experience. They are so polite and helpful in all the departments. We were given transport into town and then they picked us up to collect our car. Car was cleaned before coming back to us Thank you Lloyd's BMW

C. W.

Excellent service from Paul from start to finish!

D. H.

Car was in for a recall, been to collect today, nice and professional staff, clean and one way system for covid. Would of given 5* but for the first time, they never washed my car 😔 I thought it was the normal at bmw.

e. s.

I have to say as a person previously burnt by dodgy salespersons I was pleasantly surprised at the courtesy and professional attitude shown by the salesman that looked after me (Tom Heslop) at the Newcastle branch. Tom was very patient and took both me and my wife out in the 5 series and offered us a number of options for purchasing and discuss models within our budget. We went for the 5 series and what a car let me tell you. Got a great deal on my trade in on my old car and a good contribution towards my new one. Overall I couldn't be happier and I will be going back to bmw Lloyd for my next vehicle. Great service

G. G.

Excellent service for my M.O.T. today. Car was ready for time they said it would be. Staff were the usual friendly, welcoming and helpful. Cannot fault it.

L. L.

The cafe is amazing and i think its the best car company EVER! Sarah and Rebecca are very good staff they are both super nice and smiley they help in every way and if its possible i would give them a promotion the both have a really nice attitude. Everything is super clean and I know how hard they try to clean things. I just want to say “I LOVE THIS COMPANY ITS THE BEST I HAVE EVER BEEN TO!!” 💗💗💗💗💗💗💗💗💗💗💗💗

C. F.

Customer Service at it’s best here, this is the 3rd car I’ve bought through the Lloyd Group and my 2nd at Lloyd BMW Newcastle and the service you receive from Mel and Sarah is second to none. From the facebook messenger videos to the moment you first walk through the dealer door your made to feel very well looked after. No pressure at all, very relaxed and very friendly and nothing is too much trouble and they make you feel like it’s all about you not just selling a car. Would highly recommend Lloyd BMW to anyone looking at buying a BMW and ask for Mel and Sarah.

L.

I am a motability customer (wpms). I have a BMW dealer literally 400yds from my front door in Durham but I was recommended Lloyd’s BMW as a family run, customer orientated dealership. I went there and wasn’t disappointed at all, nothing was a problem. I was looked after by Sarah and it was fantastic from start to finish. Everything you want from your BMW dealer and more. Friendly, efficient, professional. If you’re thinking of BMW then I highly recommend.

D. H.

Brought my 430d in for an unidentified rattle from the boot/bootlid area (purchased the car in July 2018 from this dealer too) and from start to finish the service was exceptional. I booked over the phone and there was no call centre, no awful hold music, just through to a very helpful service advisor who offered me an appointment for a diagnosis the very next day. Once the car was with them I was offered a lift to work in lieu of a courtesy car (I could've had one if I'd waited another week or so for an appointment). They kept me up to date with the diagnostics through the day, unfortunately the car was not ready to collect that evening as parts had been ordered but had not arrived. They provided me with a brand new 320d courtesy vehicle by way of an apology. They called the next day to say my car would be ready to collect after 10.30. All work was carried out under warranty but there was no quibbling over costs by the dealer or BMW, everything was approved and authorised quickly. Car was returned to me washed, vacuumed and more importantly, rattle free! Will definitely be back again for any other service work.

C. V.

Looks like all the reviews were accurate, you are really treated as a king, No pushy sales staff. Staff available for service and prepared to go beyond my expectations. Like many people I would normally go to Cooper, but this place has really turned out to be a surprise I loved everything from staff to whole service.

I. P.

In our 40 plus years of buying cars, we have found someone who makes the whole process an enjoyable experience. As in previous transactions Carl has kept our interests in mind and, whilst clearly looking after the interests of the Lloyd's group, he has arranged a transparent and beneficial deal to match our needs. The most suitable vehicle with an attractive financial package. Many thanks Carl.

D. H.

The service centre reps are brilliant and bend over backwards. I've dealt with huge car brands but I always come back to BMW. The build quality is second to none.

L. E.

I bought an Approved Used BMW from Lloyd Newcastle back in June and dealt with John Graham throughout the process. Nothing was too much trouble for John and I couldn't have asked for better customer service if I'd been buying a brand new car. He's even been very quick to respond to a few questions I've had in the months since. His honest, no-pressure approach was a breath of fresh air. Everything was clearly and patiently explained and when I finally saw the car it was in just as good condition as promised, which was especially important as I was buying long-distance so it'd have been a long way to go to have my time wasted. The showroom itself is very nice as well. In fact when I went up to collect the car I took one of my mates along who's a bit of a petrolhead and has been to some nice showrooms all over the world, including some of Aston Martin's as well as the one at Mercedes HQ in Germany. He said it was a great showroom and a superb buying experience even compared to those. Everyone I dealt with, including John's sales manager and the receptionist there, was friendly and helpful and some nice touches like a few free gifts thrown in (including food and drink for the lengthy drive back) went a long way. I wouldn't hesitate to buy from them again as it was a pleasure doing business with them and is exactly how buying a car should be.

S. F.

Bought a used 2018 530D. Chris who I dealt with was superb. Cracking car. Cracking garage. A pleasure to deal with. Will come back for sure

r. s.

I wish there were more stars available!! The customer service that i received from Simon was the best i have ever had in my 30 years of motoring. Nothing is a problem for these guys. Which car dealership offers you a service at one price, which you accept, then they call you back and say they that they can do it for less than half of that ?? Simply the Best! Thanks guys.

P. C.

Friendly, speedy service while I waited

M. L.

Lloyd's really go the extra mile for their customers. This is the third time we've bought a car from them and they staff, from the sales people, to the service staff, the receptionists, and even the people looking after the car park. They're all fantastic and genuinely very keen to make sure your experience with them is a good one.

M. H.

Incredible service from Lloyds today. My daughters car sounded like it was destined for the crusher and they fixed it for £45 ! Really impressed and would highly recommend them.

I. S.

Very efficient staff. Following Covid safe rules. Kept me informed at all stages of my Car MOT and service. Thank you staff

D. G.

Fantastic Dealership! Iv dealt with Carl Palmer with two cars now and I couldn't have asked for better service from him or the wider team. Great deals and always well looked after while on site.

T. H.

Always a first class experience here. Service reception friendly and helpful on every visit.

S. R.

Had a problem with my Run Flat tyre. I snapped of the valve and because it had a sensor most places couldn't help. Went to BMW and got the part within 5 minutes and was sorted. I was so stressed but to get the Part for £20 and that quick was helpful.

M. K.

Great service from Peter Clark and the team here at Lloyds . Willing to negotiate within reasonable bounds, pre sales and after sales service excellent! I bought from a 300 miles away using video service and was very impressed with the care and attention taken.

J. B.

The service was five star I was early and it was taken straight in to be done and the staff were outstanding and a pleasure to deal with. Work carried out was excellent.

P. H.

Car was booked in easily, top class customer service, kept in the loop at all times, very professional well done, keep up the good work

Z. T. B.

Great customer service. Always look after me when i need. Will buy a car again in the future.

S. T.

Always get the impression that service agents are doing you a favour talking to you. Had to wait while they finished conversation. Expensive. £75 for aircon check. £70 for brake fluid change. Will go elsewhere once warranty expires.

I. D.

As you would expect this is a lovely building and all the latest cars. I however was looking for a used car, the salesman was very pleasant and I was given a very nice coffee while my details was erected taken. My only problem here us that in my opinion the used car was very much over priced compared to others I was looking at with a lower mileage and newer cars . I pointed this out and the response was it's for a level of service that you get from a main BMW dealership. However at another BMW dealership in Stratston I found them to be more competitively priced

I.

Great service and went above and beyond to meet our needs. Understood our budget and worked to it without trying to eek out that little bit extra as many places do.

I. R.

I must admit previously I avoided this BM dealer, and have been using Cooper Bm, but my recent visit the whole service was exceptional. From the moment I parked my car, I was directed to the parts department and I was even impressed by the parts staff, his knowledge and expertise was great.

D. P.

I have been to dealer for check for service needs for my 3 series - advised and quoted too high for the service. Now I replaced my car to 2014 - X3 which needs scheduled service (Inclusive) to be done, but by looking at other reviews (mainly for car servicing), I am worried now where to go for reliable and honest service for my well looked after BMW. Even Stratstone BMW, Silverlink have similar negative feedback for servicing. Both good at selling cars, but not for after sales regular servicing of customer's car. Any suggestions for reliable and honest servicing for BMW X3 ?

C. W.

Only picking up a new turbo gasket and as usual BMW change specs which means to get the gasket you have to also purchase the nuts. Which adds a further £10.00 plus vat to the cost. Not the garages fault but BMW ............

T.

Purchased a Used BMW X6 from this dealership 2wks ago and felt I had to write a review which is something that I don't normally do! but was so satisfied with the whole process from start to finish. I was searching for the right vehicle for nearly 3 months on the BMW Website, visited a couple of Statstone Dealerships but to no avail, there was no price negotiation for a start! (Which I found absolutely ludicrous) and the cars were not prepped to a standard that you would expect from a BMW dealership. Anyway, came across this one and made the phone call to BMW Lloyds and spoke with Mark Waite who was very helpful, said the vehicle had only just come in as a px and was awaiting preparation but could send a video across to me to see if it was of any interest to me. The car looked fantastic so decided to drive from Leeds to Lloyds (Newcastle) to take a more in depth look and wasn't disappointed, was met by Mark Waite (Sales Advisor) and took the vehicle for a test drive and to cut a long story short shook on a deal for the vehicle (which was negotiable!) with Mark Waite & Mark Hodgson ( Business Manager) who were both fantastic guys & straight talking. Just over a week later I picked the vehicle up but in between that wait was kept up to date of the progress which was a nice touch, the vehicle looked absolutely fantastic and I couldn't of been more pleased!! even the hand over with Chris Herrmann was straight forward and easy. All in all a very nice experience and a very well prepped used car, I would highly recommend this dealership and hopefully will be purchasing my next BMW from them, thanks again chaps, Mr Carr (Paul)

P. B.

Very friendly and helpful staff, the addition of a small cafe adds to the overall customers experience, I collected my new i3 this morning the handover from Ross was excellent, and the sales support from Julie amazing happy to recommend Lloyd BMW from a business buyers prospective

J. T.

More than a first class service,absolutely outstanding!!

T. A.

Purchased a BMW 1 Series for my daughter as a present for her graduating with full honours. I found the car online through BMW approved used. Called the garage, spoke with Malcolm Mossop from the sales team to inquire about the car, provided the full information requested and I then made an offer which in turn he had to speak to his sales manager about and promised to call me back. Every call back was as promised, my offer for the car was accepted, then the business manager Mark Hodson called to discuss financing options. Both these guys were amazing, I had such a laugh with them, I did not mess them about and everything was dealt with that very same day. They offered to deliver the car seeing I was travelling over 200 miles but I wanted to collect and meet Malcolm who even on his day off came in to complete the handover of the vehicle. Upon arrival at Lloyd BMW I was greeted with amazing courtesy, offered drinks and made to feel more at home than a car dealership. Car was immaculately presented as I had asked for a full detail on the vehicle due to my daughter being an extreme perfectionist and they did not disappoint. Handover was done as quickly as I could as I respected it was Malcolm's day off and he was not well either. I cannot emphasise enough just how amazing the experience to deal with Lloyd BMW has been and I would not hesitate for even one second in recommending them. Thank you guys for all your help, car was amazing to drive back home and the smile on my child's face was priceless.

Z. R.

I bought a 2nd hand BMW Series 1 in April. Purchasing the car over the phone and collection of the vehicle all worked well. But then I received a letter from BMW HQ saying I should have received a 'Welcome Pack' etc. and saying that 'you can rest assured that we will continue to look after you, long after you've taken delivery of your vehicle.' On querying this with my Sales person by email, I received no response, I rang and left a message - also without response. I also emailed the address on the letter, to have it returned as undeliverable. Eventually I rang Lloyd BMW again who denied all knowledge of the HQ letter and were generally very unhelpful about what after sales warranty went with my vehicle and what it covered. I found that once the car was sold they were really not interested in being at all helpful. I have no documentation telling me what my Warranty covers, or which dealers I can go to. As a first time BMW buyer I am very unimpressed by this experience.

G. W.

Many thanks to Malcolm for his patience and 'can do' attitude, he made the whole experience of parting with dosh actually quite enjoyable. In all seriousness Malcom's customer service was excellent and distance would not stop us from using Lloyds again. Mrs Thomas

J. B.

Staff interaction from start to finish was brilliant attentive but not invasive. Will use Lloyd BMW for next car purchase even though it means a considerable travel from Birmingham

P. W.

Great service always helpful especially when ordering a new car (joking)

w. t.

just got my new car hear and I must say a big thank you to David the salesperson he gave me a great deal his customer service skills were excellent probably the best car salesperson I have dealt with, I would definitely recommend Lloyds if your looking for a new car,

P. t. T.

Was in for servicing. Ask for Simon, who will price match or improve on competitor quotes. Some great deals in the showroom today. Z4 with delivery milage for under 30k o_O Almost top notch service with loads of refreshments.

I. B.

Good customer service. Friendly sales staff at MINI. Cheapest place locally to get my mini serviced.

m. k.

The service or the car 100% better from the previous times NO 100% WEST NO NICE SERVICE

T. N.

Very friendly and very helpful when looking at buying an approved used car. They were able to answer all the questions I had asked and found a car that met my requirements.

P. J.

The Most Enjoyable Car Purchase I Have Ever Made, Lloydd BMW Newcastle You Have A Absolute Gentleman and Top Class Salesman Peter Cosimini, Nothing Was A Problem, No Pressure And The Car Is Outstanding I Would Recommend Lloydd BMW Newcastle To Anyone, As Are All Whom Work There,Always Smiling And The Personal Touches Are Amazing From The Moment You Drive In. One Very Happy Customer

A. C.

Picked up a car today, service was faultless 100% looked after Glen was brilliant I wasn't rushed at any point in my purchase, every detail was look after and into, the best car buying experience, Would 100% recommend Lloyd's and Glen

c. r.

Good customer service dropped us off in newcastle only thing I would say is they did a health check and told me all my bulbs were fine even tho I had error messages on dash once I checked myself there was indeed 3 bulbs blown

U. A.

Great service and friendly staff. Checked our Mini very well, price also reasonable. Thanks

M. D.

I dealt with Ross McKenzie for the sale of my car. Ross was very professional and polite and I wouldn't hesitate to buy a car from this firm again.

L. K.

Is used the BMW dealers for parts, Great service, and always willing to help, and work out what parts you need. The price is high, but sometimes the dealers are the only place you can get some stuff so you have to pay the premium.

K. L.

Very polite and attentive staff, nice environment, discounts offered too. Sales are not pushy and they make every effort to satisfy your requirements.

M. B.

Great service, even when not obliged to do immediately!

J. G.

Had my M2 serviced here today.....couldn't have been treat any better...excellent well done everyone, was a real pleasure being your customer today....

K. L.

Very helpful staff Not pushy I couldn't be more pleased with John Graham and Lois

A. K.

Staff are very polite and helpful, however I was charged £120 more than the price advertised on the BMW website for the oil and filter service for my car and was informed nothing could be done about it.

m. s.

As always very professional. Very friendly 5 star service

W. L.

Great customer support Louis was fantastic kept me updated with everything arrange a lift for me I could not ask for anything more

F. S.

Helpful staff and go through all packs for the BMWs with you. Very polite and enthusiastic

D. C.

Picked our new car up today excellent service from beginning to end , would definately recommend

A. W. C. A. W. C.

Thank you to Adam barber for assisting me with the purchasing of my m2 from Lloyd’s bmw Very much appreciated

A. D.

We bought a 2 series convertible through Peter. Great experience from beginning to end with all involved.

L. H.

Great communication and service. Team could not be more helpful regarding recall from BMW. I would highly recommend Lloyd’s BMW

R. G.

Had some issues with contact, but Lloyds have called and put things right. I have booked in to get car serviced

B. A.

Excellent service, knowledgeable friendly staff. Nice environment to do business in. Could after sales support.

A. C.

Truly brilliant customer service. Very friendly, helpful and not at all pushy. Well recommended.

S. S.

Amazing expierence.. the lady that dealt with me was professional. Friendly and knowledgeable. Highly recommend this BMW dealer.

K. F.

Just looking at cars very nice choices well presented great.

D. M.

Bought new car all went very professional,sales man John Graham went through everything about the car,great day out for myself and my wife

G. A.

Top BMW dealership. I've always been looked after very well by both the sales and service departments. Highly recommended.

P. J.

A really professional team at LLoyd BMW in Newcastle, have been buying cars for a number of years from this dealership and always a pleasure.

L. W.

Great aftersales team! Freddie and Ian very helpful for the busy times we visited.

S. A.

Top quality service from well informed staff, including direct explanation from the service technician. Really just what you would expect from BMW.

A. A.

Much Improved BMW Showroom Well Done David Lewins Great Service Freddie Bond as Always Many Thanks Mr Amit Aggarwal

a. r.

Great cars. Friendly staff. Peter is a top salesman.

b. H.

There were lots of fast cars and cars that the door opens upwards. There was also a car that was £155,000 because there was tablets and other technologies that comes with it!!

A. I.

Great staff very friendly and helpful

N. B.

Exceptional friendly and efficient service. Highly recommended.

M. H.

Very smart showroom with coffee shop facilities. Attentive staff and of course every BMW you could wish to see

A. G.

Bog standard BMW dealership - obviously great cars but their sales staff will take your eyes out if you’re not careful/don’t know how to play the game.

N. G.

Really happy with the way they handled my car service.

S. P.

Great, helpful staff. Nice showroom with good customer facilities, drinks and snacks available

D. “. C.

Friendly staff great cars only problem you'll end up buying a car.

R. F.

Been going here for years, no complaints, great staff and always a good deal.

F. E.

I gave the 5 stars because of the guy at part department he did helped me alot..

T. K.

Excellent service .very friendly from the time you walk through the doors.

K. N. G.

Best Service Best Customer care They do Pick and Drop , this is the best. Its worth feeling Buying BMW with these Services by this branch.

P. O.

Excellent staff very friendly

S. O.

Great service. Excellent showroom. Always a nice coffee and snack available

R. P.

Excellent customer service... helpful and Carl Palmer is salesman of the year in my book.

d. o.

Excellent staff made you feel welcome excellent choice of cars

D. C.

Just got my new BMW here. First class service from all at Lloyd

P.

Excellent service!!! Great staff!!! I love my new car!

M. H.

Lovely dealership and a great salesman named Peter. Well worth a visit if in the market for a BMW

S.

Great service

D. R.

Fantastic attentive staff, didn't purchase but was informative towards my purchase.

C. L.

Best service I have ever had from any BMW dealer.

H. J.

I went to pick up a spare. Item found easily and a very helpful young man to assist.

s. f.

Great selection of cars and 5* service

C. H.

First class

N.

Great value and helpful staff

M. S.

Really good standard of service from start to finish.

M. p.

Winter Health Check and Free Valet. Ordered 2 new rear tyres

p. s.

Won't give me a free car ☹ they are so nice ..

D. W.

Nice showroom, better cars. Relaxed, friendly environment with humans

A. D.

Very helpful and good service

m. k.

Always friendly, helpful staff, building modern and clean.

P. B.

Excellent experience from start to finish.

P. R.

Excellent all round service. Would highly recommend.

C. M.

Always friendly and excellent service.

S. C.

Excellent customer service. Friendly and helpful.

P. C.

First class service & some beautiful cars.

S. M.

Very quick and friendly service

s. k.

Good but expensive

D. B.

Excellent customer service. Well happy!

j. t.

Great sales team. No hard push

S. B.

Very good. Very helpful and not pushy at all

A. A.

Love it

G. S.

Excellent service. Helpful, friendly staff.

E. H.

Mr Maughan helped us nothing was a problem

N. G.

Friendly staff that were very helpful

R. G.

Great experience,Danny was very helpful!

g. r.

Top place

P. K.

Great showroom great staff great discounts

S. H.

Great dealership and sales people are nice

R. G.

Excellent customer service

D. K.

Lee at the Service desk very polite and efficient .

S. O.

Very professional and friendly service.

P. B.

Best service in the North East by a mile!

M. G.

Excellent service many thanks.

M. G.

Really helpful and got what we wanted

A. K.

Friendly efficient ready when predicted

R. I. H.

Friendly staff. Good service.

M. R.

Great staff great work great service

T. L.

Fantastic service and friendly staff

L. J.

Great Friendly Staff

P. J.

Friendly professional staff.

t. l.

Good to have a catch up.

D. w.

First class old fashioned service

L. B.

Pleasant and straightforward, thanks Lauren

S. C.

Are you a motorcycle dealership as well as cars ?

M. D.

Nice cars one day

D. S.

Very helpful service team

H.

Easy, mannerly and helpful.

T. J.

Thankyou great Service.

a. m.

Friendly staff, always trying to help

A. H.

Excellent customer service

S. “. H.

Very friendly place

K.

good deals

R. L.

Nice cars

A. B.

Brilliant service as usual

S. H.

Excellent service

R. W.

A friendly & efficient BMW dealer

R. H.

Nice to have a dream haha

J. W.

Great service ...

D. M.

Great 320i i bought

G. D.

Great service

s. m.

Nice &friendly place

S. M.

Excellent service

D. S.

Friendly and profesional 😊

D. B.

Excellent Service.

L. A. A.

Fabulous

m. m.

Great service

L. S.

Had to wait to be seen.

P. L.

Good experience.

A. s.

Looks good

T. L.

Great service

M. P.

Great service

J. D.

Helpful

A. M.

Does what it says on the tin

F. L.

Good service

J. A.

Good

j. b.

Fantastic

m. w.

Excellent

A. M.

Does what it says on the tin

P. M.

Friendly staff

k. l.

Nice hot chocolate

S. A.

(Translated) M4 ... wow (Original) M4...wow

M. W.

C. A.

Contact

Photos