Reviews of Lookers Volkswagen Van Centre Newcastle. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).

Lookers Volkswagen Van Centre Newcastle

237 Reviews

135 Comments

Car dealer

Car dealer

The Fossway, Brough Park Way, Newcastle upon Tyne NE6 2YL, United Kingdom

Description

Information of Lookers Volkswagen Van Centre Newcastle, Car dealer in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lookers Volkswagen Van Centre Newcastle

Popular times

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Reviews of Lookers Volkswagen Van Centre Newcastle

C. F.

Would highly recommend anyone looking for a vehicle to go to Lookers. Upon entering Kristian offered to help me find the best vehicle suited for me and my price range and he did not disappoint. Offering great professionalism and always ensured I was aware what the status was with my car whenever I asked. If your looking for a car and are at a lost end, be sure to visit Kristian at Lookers for the best service out there.

G. R.

Nice service, food coffee and very accesible by car and public transport.

S. S.

Was treated really well by salesman

M. Q.

Very clean and good staff to look after your needs

C. S.

Very helpful. Great advice on camper vans.

m. f.

Very helpful and friendly especially when they where very busy

A. G.

Nice and quick,polite ,good video,

C. W.

Very good pleasant staff will be back

c. s.

Great service, very efficient,

D. T.

Well placed city site. Knowledgeable staff helpful

P. T.

Friendly staff and very quick to help.

d. c.

Everything was great I ran across a problem with removing my private number plate but garage was very helpful and got me sorted out with the van Kristian and staff where great

J. A.

Good service really friendly.

p. s.

None great service

d. b.

Very clean and well presented.

H. C.

Always good staff <3

J. S.

Still waiting for response from dealer.

m. G.

Top class highly recommended

A. T.

Pleasant and friendly staff

R. L.

Brilliant customer service

R. R.

Lookers fosse way excellent

M. T.

Fast work

K. M.

Fantastic service as always Paul goes above and beyond he is my go to person whenever I need a new car

J. T.

Great service

D. C.

Very good service

G. L.

Excellent selection of vans

G. N.

Wish I had 1

J. H.

Ace selection of vehicles

k. b.

Great service

s. m.

Very helpful

M. S.

Fab

P.

Lovery site.

W. T.

Nice people

M. P.

Great customer service :) Lewis was extremely welcoming when visiting to look at the vehicle. We'll be back again soon!

m. c.

After giving a bad review. Paul millgon picked up the slack for the team and was on the ball to do everything he can. Call me on the weekend and apologies profusely was very good of him as a company. On Monday one of the higher up called and organised the van to be picked up,fixed and a Goodwin juster not as high as I requested, 10% of.. is better than nothing... In all in all good enough company . Have a great year and keep up the good work. Thanks

t. M.

Excellent service from Phil swatt he handed over our vw california Excellently. Excellent professionally done

T. a. p. G.

Excellent service. First class van!

P. T.

A straight forward experience of what is a high cost purchase. Philip Swapp was extremely helpful every step of the way

r. s.

e.

great customer service, Kristian was really helpful when buying my first car, thankyou!

C. S.

Great interaction with Phil S after sending in an enquiry about the Multivan. Answered all my queries promptly.

P. S.

Great service, very helpful and considerate. Offered alternatives if needed. Thanks Phil

R. M.

Flawless experience buying our new vw. Would definitely return again and recommend Paul Mulligan.

D. N.

Fourth visit here for an mot. Again great service and done on schedule Very friendly service reception staff (Sarah)

C. I. R.

Great service from Philip Swapp in sales, straight to the point and very helpful.

m. l.

What a fantastic experience! Trustworthy service from a first class team, Kristian’s attention to detail was amazing and the dealership’s admin team are always a pleasure to deal with. Honestly one of the best vehicle buying experience I’ve had.

m. s.

Excellent service 10/10 Paul Mulligan & the team at Lookers Van Centre have been fantastic throughout. From my initial visit to picking up my VW Amarok you couldn't fault any of them or the service. They took care of every detail involved with professionalism and kept me updated every step of the way. I even had a couple of requests which were taken care of without any problems by Ian from the detailing team. I can't recommend Lookers enough if you want professional , honest service at a fantastic price.

D. S.

From my initial enquiry, Kristian Trout made and sent me a video straight away of the vehicle and included answers to some of my questions during the video which was great. Being based over 300 miles away (Isle Of Wight) it was not possible to visit the dealership just to view the vehicle however Kristian was able to provide me further information (service history) and an update on the vehicle being pre-inspected and prepped for sale as it had only just arrived in. After explaining the distance and logistics of me getting to Newcastle, Kristian put me at ease and I discussed with him that I would have to fly up from Southampton and he would arrange for me to be collected from the airport and brought to the dealership. I was pleased with this and went a head and put a rdeposit down. This was the 1st time I have ever put a deposit on a vehicle without actually viewing it in person. Kristian then confirmed a date for viewing and handover and I booked my flights. The collection day went to plan and I received an excellent service from the minute I was collected from the airport and my time at the dealership. I am extremely happy with my new vehicle and drove it all the way back down to the Isle Of Wight on the same day! Many thanks to Kristian and all the team at the dealership!

L. G.

From popping in for an initial enquiry to picking up the van, it was the best experience I have had when purchasing a vehicle. A special mention must go to Mr Jack Guthrie who kept me constantly updated throughout the process, he was both honest and understanding to my requirements as a customer.

E. W.

Excellent service at every step, thank you Kristian Trout!

m. P.

Thank you for a great service from Jack Guthry for the ordering of our van and keeping us in the loop in these really difficult times getting new vans. Also the help of Michael for Mullaney as well. Home and delighted with our new Crafter, thank you

a. h.

Friendly, helpful staff, helped me out by fitting my vehicle in after it was booked into a different service centre.

D. G.

On my 5th vw crafter great VW dealer never had any problems what a good team to deal with.

S. b.

Very good Staff brilliant well looked after

B. E.

The best experience I have ever had buying a new vehicle. I have bought many cars and commercial vehicles over the years from main dealers and I can say hand on heart that this is the best experience I have ever had, from my initial enquiry through to picking up my new van it was absolutely seamless. This is solely down to the sales executive I dealt with; Jack Guthery. He has been an absolute pleasure to deal with, my initial phone enquiry was handled very well and proffessionally, a video of the new van was sent to me within half an hour, we agreed a fair price for my part exchange and I paid the deposit immediately. I live approximately 250 miles away from the dealership and have never bought a vehicle without viewing it first, I felt very confident in Jacks professional attitude and did not hesitate to spend nearly 40k without seeing it first! If all sales executives had the same approach to customer service as Jack, every 'sales industry' would be far better off, he is a credit to the motor industry and Lookers VW Van Centre Newcastle. Thank you very much for all of your help, it has genuinely been a pleasure to have dealt with you for my latest purchase, I will be seeing you in the future for the next van in my fleet!

B. H.

Paul Mulligan was a great help in purchasing my van and made it a very easy and painless event. Everything sorted in under a week from. walking in.

M. S.

Bought car from Lookers Van Centre, salesman Paul sorted everything from start to finish and got a great deal. Very easy transaction and would definitely recommend 👌

T. B.

After a poor experience at Lookers Dunston we went to the dealer at Fossway. We dealt with Paul Mulligan and Ian Patterson and they were both excellent from start to finish, nothing was a problem. They explained everything clearly and were very knowledgable. Excellent experience, we completely recommend

S. K.

Our account manager, Craig is fantastic. Nothing is ever too much trouble. He really does go out of his way to help us whenever we have a problem.

I. W.

This was a very good and nice experience. Sales rep was very knowledgeable and gave honest advice. Everything went extremely smoothly.

R. W.

Outstanding service from start to finish. Kristian couldn’t have been more helpful and accommodating. Top service, top team.

M. W.

We needed a new van in a hurry. Lookers VW helped us achieve this with good communication and excellent service from Kristian. We will definitely use them again.

B. P.

Kristine trout made buying our new van a breeze from start to finish hard to find a salesman that knows the job inside out but this guy definitely does would definitely recommend 👌 …

j. b.

Great service from Paul Mulligan going above and beyond

V. M.

The entrance has a small ramp which is too steep for an independent wheelchair user to negotiate but staff came to my aid when I'm they saw me struggling. My van came back clean after service and MOT. I had no way of picking it up when they were finished so they delivered it for me which was much appreciated. Disappointed to see that some staff weren't wearing masks. Staff were very pleasant and helpful.

T. o. L.

Great service and very helpful staff. Thank you.

a. y.

From start to finish this was a very professional efficient business deal. many thanks.

d. r.

Very happy with the service but the van I made a point of saying I did not want a damaged repaired vehicle but it seems I have been sold one. Waiting for a report and will be in touch.

N. H.

Brilliant company. Love our new VW Caddy California. The latest VW media system, whilst amazing, is quite challenging to master. I had fantastic help from Lewis at Lookers who video called with me twice to help me get the system set up with my iPhone; he was so helpful and knowledgable and lovely to deal with. Thank you!

J. S.

Very disappointed with the issues with a 60k brand new California, however Jack in sales and Andrew the manager have done everything within their power to rectify my experience. I would very much recommend this dealership for their communication and dedication to resolving issues. Time will tell for my judgement of the brand and build quality of my vehicle, as it’s not been a great start.

O. G.

Backwards approach to customer needs. My van was booked in for an MOT. However, it had a headlamp bulb out which I requested to get replaced before they started the MOT, as I knew it would fail. They ignored my request and failed the MOT test. Then dared to ask after the test for 1 hours labour equating to 120£ including vat to change a bulb that I had supplied. However the other services I also paid for were completed in a reasonable time.

W. J.

Bought van during lockdown so there was no face to face contact. Sales people were very helpful and most of the time replied to any queries promptly. The van was delivered to our home so it wasn’t a typical handover and the vehicle couldn’t be demonstrated but videos were sent which were helpful. The only query which couldn’t be answered but would be helpful is - what the speed limits are i.e. same as a car or whether it is reduced by 10mph on some roads.

D. B.

2 lads were very helpful and informative. Thanks

P. M.

Excellent service all round from start to finish

N. B.

Friendly and good service

J. G.

Would like to give a massive shout out to jack Guthery without him I wouldn’t of bought the van his communications and nothing is too much trouble. Gave me so much confidence to buy in these strange times. Thanks Jack your a legend!

M. N.

Recently bought a Range Rover Evoque from Lookers during lockdown and was looking for a quick, hassle free experience having had problems with numerous cars recently from another dealership and eventually giving up on them. Jack Guthery in sales was exceptional throughout and within about 2 hours we had bought a car, arranged for it to be delivered to us in Hull in a few days time, and sorted all paperwork via email. Thank you to Jack for being incredibly easy to deal with and genuinely helpful and informative.

N. P.

Kristian great service used several times and always satisfied very helpful excellent service! Thanks

P. H.

Great experience with VW Van Centre Fossway recently, the deal on our brand new T6.1 Kombi was done within 4 days. Great communication throughout from Kristian. We travelled 4.5hours to collect this vehicle! Everything was sorted before our arrival and we spent just 30mins there before heading back down south. We had a very warm welcome, all the staff were very friendly and knew who we were and how far we had travelled when we got there and were more than helpful to get us swiftly on our way again. Absolutely no issues with our PX vehicle either. THANK YOU.

S. L.

Kristian was the seller. he did an amazing job. Very accomodating and resolved all the small issues we had. Amazing service.

G. C.

From start to finish Paul was excellent and very helpful, I would highly recommend Lookers VW Van Centre.

B. W.

5 star service from Kristian I got a good price for a part exchange and I got my new van at a very good price with no problems at all

S. D.

Phil did a great job with a great deal

A. W.

booked a timing belt service and needed some urgent help with a newly purchased VW , The staff went above and beyond ,courteous helpful and professional with short notice !Highly recommended !

D. G.

Friendly staff, they sorted a few problems out but caused another in the process. It was resolved very well within an hour despite them being very busy. I'd recommended them as the parts have a two year warranty.

K. G.

Chris Roe went out of his way to make the process run smoothly and answered all my questions. Because I live a long way away he did a video for me to show me the car I was buying, and set up the road tax there and then.Well done Lookers.

W. E.

This dealership is top class, they have a good selection of Vans and all the staff are excellent. I have now got faith in Lookers that they have a Branch to that can be reliable and have hope to deal with them. Kind Regards to all at the Newcastle Branch Bill Evans

D. B.

Great friendly service, fast efficient a dream to do business with!!!

D.

I bought a new Transporter Kombi & got a fair price for my old part-ex (not VW). The Lookers group have some really crappy online reviews which is a bit off-putting, but the Van dealership at Fossway in Newcastle upon Tyne must be an exception!. Straightforward transaction, small problems solved (I wanted a proper spare wheel instead of the tyre repair kit, which was sorted immediately) and great all round service. Staff were really personable and professional.

J. W.

Yes Kevin and Christian was very professional guys very helpful always on point and putting the customers first just like to say a big thank you to these guys

C. C.

Phil dealt with me and turned me round very quickly and got me on the road couldn’t have asked for a more helpful guy.

M. H.

Great service from Alan Hay will definitely recommend him and the dealership.

J. L.

Philip was great to deal with

R. H.

Customer parking needs sorted out. Had to park on main forecourt. Jack was very helpful, well informed.

M. J.

Brilliant customer service, friendly and helpful staff I used the Newcastle centre and dealt with Danny McCarthy who was extremely helpful and personable. There are a great range of vans to choose from at competitive prices, highly recommended.

P. M.

Excellent service, will definitely use again. Very easy to book a van and Mark very helpful. I would recommend them to anyone looking to hire a van 😊

M. I.

Very professional and polite

J. O.

Paul mulligan was fantastic I’ll be back again for any other car or van purchases

g. h.

used them to sort little problem with my caddy van . fast friendly efficient fair service from start to finish from the team nice to report good service when you hear lots of negative reports about motor retailers.thanks

S. H.

My Van is in for a leaking crankshaft seal. If they are as good as Thornaby I will be nice. Update; I'm collecting the van but you open at 09.00? A van garage should be open at 07.30 at least.

S. H.

Thank you to Jack , Michael and Peter for sorting my new van out after a few delays, fab service.

K. G.

Richard was great. Got us booked in quickly and kept us up to date throughout.

m. m.

Rang the van centre today for help locating a blown fuse. Gavin from the repair centre could not have been more helpful talking me through everything over the phone. Spot on !!

H. S.

Easy to deal with and exceptional attention to detail Will definitely recommend

K. K.

Very professional and efficient service in friendly environment👌🏻

J. F.

They were most helpful and made sure that I got what I needed

S. W.

Excellent service from friendly staff and top class VW California. Went through all the operations of the campervan before I took it away, very pleased.

W. D. j.

Great service for my vans and pickups and camper can't fault it and free coffee and tea 😋

A. C.

Very friendly helpful advisors and technicians. Vehicle is always looked after. Always come away feeling happy after visiting this Garage.

B. N.

Excellent customer service (Jack) Definitely recommended 👍 …

A. B.

Very helpful, excellent service, no pressure on you to buy.

H. S.

Excellent service, and good communication throughout

M. M.

We got our vehicle through the mobility scheme but the person who we dealt with when we picked up our vehicle was excellent very helpful and it was very good of him to come in on his day off and he spent a lot of time with me showing me the controls and even look me on a test drive as I had not had one when we first ordered the vehicle as it was when we were coming out of lockdown so he is a great asset to your company.

N. S.

Lad called Jack is going above and beyond for us keeping us updated along the way .

T. “. P.

Professional and friendly if a little less than attentive and proactive at reception.

N. J. S. H.

Excellent staff, good prices and fantastic services at affordable prices

C. N.

Very friendly and professional. Thank you

G. M.

Very helpful trying to sort an issue out

R. W.

Richard was so polite and contacted me throughout the service and repairs.

R. F.

Nice and easy to deal with

M. R.

They have some fantastic campers and the staff were very helpful

k. w.

Lookers senior staff is looking into problems that we have encountered.

C. H.

Great service all round

A. A.

Recently bought a LWB Transporter from Paul Mulligan at this garage. Top service from a friendly guy and answered any questions i had. Will be keeping in contact with any future purchases. Would definitely reccomend.

G. R.

Great dealership. Great staff. Main dealer prices.

G. M.

Great service good mocha coffee what more could you ask for?

R. W.

For a collection driver an extremely well organized and helpful VW commercial dealer

R. L.

Great place, good information and a good deal for us, make sure you speak to Danny

D. S.

A full range of VW vehicles and services provided by friendly profesional staff.

M. D.

Great advice and a great sales person who puts no pressure on you.

V. S.

Everyone was lovely

D. A.

Great place and great products. Superb professional staff

C. A.

Choice of vans good n staff good,didn't have what I wanted

h. N.

Very good. Quite helpfull no issues as yet lol

H. G.

Cannot emphasise enough on how efficiently Paul helped me buy my car. Customer service was 10/10. If only I could buy another car! Thanks a lot Paul and Lookers

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