Reviews of McDougal & Breen Ltd. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).

McDougal & Breen Ltd

124 Reviews

94 Comments

Car dealer

Used car dealer

Benton Square Industrial Estate, 4 Wesley Dr, Newcastle upon Tyne NE12 9UP, United Kingdom

Description

Information of McDougal & Breen Ltd, Car dealer in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of McDougal & Breen Ltd

Popular times

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Reviews of McDougal & Breen Ltd

K. H.

Excellent customer service, we're well looked after& everything was explained to us when we were buying our car. Garry was excellent, so friendly & helpful.

M. I. S.

Just purchased a gorgeous Volvo XC60 from these guys. Didn’t feel like a pushy car sales environment at all. Was very relaxed and friendly. Chris served me and we chatted about my needs. He was very helpful with suggestions, didn’t push my budget or try any tacky sales technique. There was no pressure to buy. I did fall in love with my car as soon as a saw it but needed to be sure before I committed. I took a day to get sorted and then paid my deposit. Every step of the purchase was simple and easy; I cannot recommend enough. Have already recommended to friends and family!

C. L.

I couldn't fault this garage one bit. We went in just browsing, no pushy salesmen. Gary came out asked if we were okay and then left us too it. See we were pondering around 1 car then came to check on us again and got us the keys, we looked at the car then ended up going for a test drive. We part exchanged our car and they did everything they could to ensure we were given the best deal possible! They kept us fully updated on everything that was happening from start to end and even with a courtesy email ensuring everything was ok. We then recommended friend who purchased a car from them and they gave us a £50 cheque for the referral. Couldn't fault the garage one bit, very informative, trustworthy business to deal with! Highly recommended.

T. C.

A few weeks ago I purchased a quality car from McDougal and Breen. I am very pleased with the BMW 320i M Sport I bought there. It is a superb vehicle. It did take some time to sort out some faults with the car but it is a credit to your company that you were determined to solve the problem of a misfire, which occurred the day after I picked up the car, and the workshop manager Phil would not release the car until he was sure the vehicle was running faultlessly. Now it is a delight to drive. I would like to thank the service department for their work in sorting out the car. There was no extra cost to me, apart from half a tank of petrol, and no hint that there would be an added cost. It is very reassuring that a local company has such high standards in customer service.

D. D.

Thanks so much to Chris and the team! Genuine, honest, personable guys! Just picked up the most gorgeous Mini Cooper in Volcanic Orange with black trims and a new set of black alloys at no extra cost! Having scoured the width and breadth of the country online, I knew for sure that this was the best price & lowest mileage anywhere to be found! As I would be travelling over 150 miles to pick the car up Chris described the car in every detail over the phone, so there would be no little surprises at the time of pick up. I felt so comfortable dealing with him that I even paid for the car in full before seeing it!!! There was no hard sell at all with the "add ons". I left the garage with more than enough fuel in the tank to get me home, a nice and unusual touch these days, an immaculate car and was given enough clear instructions to be able to drive it home! Thank you; I couldn't be happier!

S. M.

I got in touch via live chat and was very helpful. Went down to look at the car i wanted, there was no pressure there just pure knowledge. I managed to trade my car in for a good price and purchase my new car. Great customer service from start to finish. Highly recommend!!

J. E.

Really friendly, helpful and knowledgeable staff. They listened to what I wanted and didn't try to make me go for a newer, more expensive model - which is a tactic that I find really off-putting! They were also very patient when I took ages to get my paperwork for my old car in order :) I'm loving my new car - thanks Gary!

G. P.

By far the best car dealers i have known. The staff go above and beyond to get a deal that is right for you. Cannot fault them at all. This is the second car we have purchased through these guys as their quality of work and customer service is just unbeatable. Amazing!!

A. C.

Traveled from Manchester 300 mile round trip. Really happy we did. Bought a Mercedes B class. And saved over £ 2000. Could not find one cheaper anywhere. I had searched nationwide on all car websites. The car is in 1st class condition. The staff here are very knowable and are not hard sell. We were given time to look round the car, and only when we were happy. Terry came over to discuss the vehicle with my wife and my self. On the day we collected the car we were called by Terry to say the car was ready for collection. I will recommend McDougal & Breen to all my family and friends. Thank you Terry for your professional service. It really was worth the journey.

L. N.

Just bought a VW Polo GTI from the guys, who were really nice to deal with. Unfortunately, I discovered a couple of issues not very long after picking it up - just the sort of thing that sometimes happens buying used cars. However, without any question or quibble they did exactly as they say on their website. My car went quickly back in to have them fixed, which they did thoroughly, with great communication and feedback. Thanks to Phil, Paul and the guys in their workshop for their hard work. Happy customer!

A. R.

Brilliant service and love my little car, I will return to them when I want to trade up in a couple of years

K. S.

Bought a car from McDougal & Breen at the beginning of March. I can honestly say it was the easiest, most stress free process I've ever experienced buying a car. The guys were very helpful, and they agreed to a couple of requests I had with no issues at all. Everything was done over the phone and it couldn't have been any easier. I live in Cardiff, and had to travel to Newcastle to collect the vehicle - when I turned up it was immaculate, all paperwork was present, and two sets of keys. Everything was explained to me, paperwork signed/agreed etc., and I was away in about half an hour or maybe less. Perfect. Definitely worth the journey, and I would definitely buy another car from these guys. Great car, and great service- thanks guys!

J. M.

Bought a Ford C Max from Chris at McDougal & Breen last week. They specialise in ex Motability cars, which have been well looked after and have excellent service history. The price was very competitive and they gave us a good price for our old car as well. The whole transaction went through very smoothly and quickly. Chris was a pleasure to haggle with, and we are very happy with our purchase!

l. h.

Took my car in at 08.00 today picked it up 14.00hrs,someone had damaged our rear bumper and left some nasty marks, called in to see Carl gave me a good price for the work, car looks all new again great service nise spray job, would recommend no problem

K. C.

Just picked up a Fiat 500 for my wife and couldn't be happier. The car we bought is spot on as was the price we paid. Also had a trade-in which we got a really fair price for. Dealt with Chris which was a pleasure, he even managed to get me to buy a warranty which I never do and threw in a free service. Will definitely be back.

I. W.

First of all thank you to Mcdougal and Breen for our lovely new Ford Galaxy we collected last week. We are over the moon with the car and would like to thank you for making purchasing this car so much better thank our previous experience at a main dealer (Evans 'Hell'shaw). Chris really listened to what we required and spent pretty much all of Saturday afternoon with him sorting our deal out. There were no surprises at all when collecting the car, everything was exactly what we agreed including the APR, Fuel and the car was lovely and clean. I will certainly be recommending you to my friends and family, also good luck to Chris for the new year and his new arrival. Perhaps you will join us in the Galaxy owners club!

T. O.

Once again received fantastic service from M&B Ltd (service dept this time). Dropped my car in this morning with a sticky door mechanism and had a new part fitted and a call back within a few hours to go pick my car up. Can't get better than that!! Highly recommend M&B. Cheers Phil

L. B.

Had my alloys refurbished and re-coloured. The guys were very friendly and really knowledgeable. There was no pushy selling and nothing was a bother even after I messed up and had to change dates due to booking a tyre fitting!! I am absolutely over the moon with my alloys they look brand new and the colour is fantastic. Excellent price and quality, I would recommend 100%

C. S.

I have bought 2 cars from this showroom, and honestly they could not be any better or transparent. The first car we bought was a Ford Fiesta which was a few years old, and I literally couldn’t find it any cheaper even on the internet. The difference between this showroom and others, and what made me go back, (and I will in the future) is the attention paid to us by the salesman (Mark) we looked at a few different cars in the same price bracket. However we were advised that the Fiesta was a better car for my wife even though it was not the most expensive of the ones we were looking at. And he has been provedright, we have had the car for 6 years now, and apart from tyres it hasn’t cost us a penny. My next visit was for my own car, and I had something particular in my mind, and unfortunately they didn’t have anything in stock that fit my long list of wants. Not a problem to Mark, he asked me what I wanted, and a couple of weeks later I receive a phone call, with the right car at the right price. Thanks for my Jag Mark I love it. He also did the same thing for my father in law, who also had a particular list of wants for his new car. Thank you Mcdougal & Breen, a very good outfit, who is local who treats their customers as old friends. I will definitely be back

B. M.

Excellent Service I had my alloys refurbished and recoloured a few weeks ago and they look brilliant. There was an issue with a couple of the Tyre pressure monitoring sensors when I got the car back, but Phill was excellent in getting this problem resolved ASAP, even liasing with the Dodge dealer. Unlike many main dealers they actually called back when they said they would!

S. D.

Awh where do I start with you guys... Absolutely brilliant! Garry you were amazing with the sale of my car I’m so happy with it since I got it the other day, I couldn’t have thanked you guys anymore for helping me get my first proper car😁 absolutely no hesitation to go there again for another car in a few years, again, I couldn’t thank you guys enough 10000% recommend to anyone who’s thinking about getting a new set of wheels😁

D. G.

I purchased a Ford B-Max for a really low price in 2017, Fantastic customer service, very helpful, friendly & trustworthy staff, any issues I have had were sorted straight away under warranty, UPDATE I have now purchased my second car - a Renault Clio, even though I have poor credit they managed to get us a fantastic deal on finance, Why buy a car from anywhere else? , I also get my service and MOT done here too, prices are only a fraction of the price of going to main dealers

A. M.

Very, very impressed dealing with this car seller. Excellent customer service, efficient sales hand over, and their own garage on site for after-sales servicing. Highly recommended.... And selling the car back to them 3 years later at a very fair price. Each time a pleasure.

B. S.

Recently purchased Mazda6 estate from Mark and Terry. They provide a first class customer service alongwith an outstanding range of vehicles. I would recommend McDougall and Breen to anyone looking for a quality vehicle

s. w.

Bought a Ford fiesta diesel. Excellent service great deal on car even though I didn't have a part exchange to put in the sales team were great. I'm so happy with experience that i have applied for a job working for McDougal & breen thanks again...

L. J.

Purchased a Fiat 500 from McDougal and Breen and the staff helped me all the way through the sale. Lovely people and a great car! Highly recommend them to anyone who’s looking for a car!

D. D.

Great company. Damaged my bumper slightly brought it here, then they fixed it next day for an extremely cheap price. Would highly recommend!

R. L.

Just bought a ford grand c max from them. Absolute pleasure to deal with. Chris who we dealt with was very helpful. He dealt with scrapping our old car and even sent my girls little mix cd in the post which we left in our old car. Would definitely recommend these guys 110% Cheers Matthew Layte

J. H.

Outstanding customer service!! Just had the car in the repair shop for valet,alloy repair,touch up and service..A special mention to part owner Terry Mcdougal who arranged this and a very big thank you to all the staff who have gone above and beyond to make my car look brand new again.Extremely good value for money with a very professional service.Would definitely use again and would highly recommend!

S. R.

Had a couple of cars from McDougal and Breen and the staff, customer service and quality of stock is top notch. They always go above and beyond to make sure you get the best deal that works for you. I'll certainly be back. Would highly recommend 👍. …

s. w.

I bought a used Merc E250 CDI from McDougal & Breen, An excellent low mileage car at a very reasonable price. Sales service personals are excellent people who provided any kind of help which I needed. A highly recommended company

R. M.

Fantastic service. Everyone was very welcoming and wanting to help not just sell sell sell. They stock very clean cars with a wide range of spec! On buying a car it was quick and very straightforward nothing was hidden. Thank you very much.

J. H.

Called to enquire about a car advertised on AutoTrader. Following our conversation, I decided that the car was not for me. Nonetheless, I would highly recommend this garage, as they are refreshingly honest. As a result, I would definitely consider buying from them in future.

A.

I always use McDougal and Breen when my car needs maintenance. Always a great service and reasonable prices. They don't mess you about like some other garages do. My family have bought a number of cars from them the last few years and there's no complaints. Definitely recommend 👍🏼 …

D. S.

Absolutely delighted with the service I received at McDougall and Breen. Just purchased a VW Golf TDI, and I can’t be happier. It was exactly what I was looking for! Would recommend them to anyone! Thanks again!

i. W.

I bought a Nissan qashqai great car from McDougal & Breen Great customer service from Gary outstanding service top bloke and excellent company to buy a car from ,I bought him a gift for his great customer service,hope to buy another car in the future for him

D. H.

Bought a car from here yesterday got to meet Garry who was fantastic, happy to help, very friendly, set up my tax for new car while I sorted out payment. Super friendly bloke.

R. B.

I have used McDougal and Breen a few times for both car purchases and servicing and can not fault them. Their staff are very friendly and helpful, if I have ever had a problem (nothing major) they have gone out of there way to sort it. I would highly recommend them. :)

G. R.

bought 2 cars from here...customer service was great. Only down side was the second car was financed and I did it over the phone and they quoted the flat rate not the APR....I didn't check when i signed so my fault partially...the eventual APR was shocking though...so when you get an interest rate make sure you get the APR not the flat rate

D. S.

Friendly service with no hard sell. The choice of cars is fantastic and I’d like to thank Chris for his patience and guidance in helping me choose the perfect car. Definitely a 5 star service from start to finish

V. L.

Fantastic service and would certainly recommend! We dealt with Garry who was super helpful from start to finish and we got exactly what we were looking for. Thank you again for the brilliant service

M. K.

1st class service from Gary and his colleagues! Over the moon with the Insignia and service they have provided. Thanks Gary! Enjoy your beers! 😁 …

S. T.

Absolutely brilliant service from these guys here. They made buying a car a very pleasant experience and everything moved along with ease. They went out of their way to assist me and make sure everything was perfect. Great service!

c. m.

Thankyou so much to Peter for all the help he gave us in getting our new car! I aboslubtly love it and didn't have a clue about anything when I walked into the garage but he literally did everything and made the process so easy! Thankyou again and I have and will continue to recommend this garage to anyone and everyone! Carly xxx

b. h.

Sold our car to M&B today. The guys arrived at my address when they said they were going to and after a very brief inspection transfered the pre-agreed amount directly into our bank, didn't try to chip the value like we buy any car would have done and took the car away all within about 10mins. Much easier than a traditional private sale!

P. H.

2nd time we have visited McDougal & Breen and 3rd car we have bought. Both my wife and I are over the moon with the cars we bought, and the service we received. Would absolutely recommend and will be using them again...not for at least 2 years though :-)

L. K.

Thank you to Gary. It was an easy process to buy the car. Covid safe & secure. And in two years time if you get a F-pace, we will be back.

J. J.

Never bought a car before on finance and the gut i spoke to was very nice and helped me out a lot when I was purchasing my car. I've had no issues what so ever with it and would definitely purchase from here again

A. C.

Knew exactly what I wanted and was helped by friendly, attentive, professional staff, not pushy at all. My car was ready and all paperwork complete the next day , would highly recommend.

e.

I got new tyres fitted and they were very reasonably priced and the staff were excellent. Made me feel very welcome. Would defiantly recommend

M.

Absolutely brilliant and highly recommended!!! Many thanks for the company for my fantastic and lovely car and service, especially to Chris who is a really good, nice and helpful seller and look after the customer. Thanks!

W. O.

Took my car in to have my alloy wheels repainted and wow what a job they did! Professional results at a reasonable price would recommend these to anyone and would 100% use these again!

A. S.

I wouldn't go anywhere else after experiencing the first class service from the team at McDougal and Breen, they certainly know their stuff. The customer service was outstanding, nothing was too much trouble. Thank you Terry & Mark, super service

L. T.

Drove away in a beautiful Mercedes c class yesterday and I’m over the moon with the car, amazing selection of cars at brilliant prices, can’t fault the staff great set of lads very friendly and helpful. Would strongly recommend anyone to call in and have a look at the stock they have in, you won’t be disappointed

m. w.

Thanks to Mcdougal and Breen for your professional and efficient service loved the personal touch when picking up my new car. Will be back soon to replace my wife's thanks again.

T. J.

Purchased my focus ST from Gary and the team & Mcdougal and breen today, they was really patient and offered me tea and coffee till it came out of my ears! Really relaxed friendly place to do some car or vehicle buisness with and would happily 100% reccomend. Thanks again guys. Tom J

L. C.

Fantastic service. Easiest car purchase ever made with helpful staff and excellent quality cars. Highly recommended.

R. P.

Purchased a 2009 Honda Civic. Everything was fine. One of the more reputable used car dealers.

p. K.

Brought a ford kuga a few months ago dealt with Chris who made the whole process a pleasure nothing was to much trouble.Then had a slight fault with parking sensors spoke to Phil in service department sensors replaced no charge ,this company,s after sales service is fantastic Phil is a real gent kept me informed of progress of repair and was very helpful .Will definitely use again

R. A.

Bought my car just before Xmas and the sales staff Gary couldn’t be more helpful definitely will come back for my next car and have recommended my family and friends too Thank you so much 5star plus

N. L.

I bought a lovely little fiesta from thease guys about a month ago, they were really friendly and approachable and got everything sorted for me really quick! Thank you Mcdougal and Breen!

J. K.

I use the garage services side for repairs on my car and cannot fault them the mechanic does what he's trained for and fixes the problem (not like some mechanics that scratch there heads n kicks tyres and says hmm aye) thanks will be back and would recommend

D. C.

Excellent service, no pushy salesman and my car was ready almost straight away. Would definitely recommend.

L. T.

Great experience all round, Richard was great, made the process very easy and felt like I was wanted. Got a fantastic deal, couldn't be happier!

J. O.

Took my car in for MOT, always use McDougal & Breen and got the car from there, absolutely first class customer service, as always! 👍😎 …

D. T.

Bought my 61 plate megane from these guys almost a month ago and the car is grand as was the service received especially from Peter who helped me with any questions I had before and after the purchase

J. V.

Sold my car hassle-free for the pre-agreed amount. The whole process was hassle free, they came to my house at the agreed time, didn't use any tactics to knock me down and were professional throughout.

G. H.

Good friendly staff no pushy salesmen top quality cars presented like new

S. M.

amazing peter what a great help he was 10 out of 10 for him he got us our new car audi A5 thank you will always come back to you when we get our next car brian lowdon

P. S.

Professional, knowledgeable and efficient service from the team at McDougal & Breen. Simple process and a good customer experience.

D. G.

Really good helpful service and a well priced car - a pleasure to deal with.

K. D.

Always, always helpful. Work is to a high standard, promises kept and time frames adhered to. Definately 5 star.

C. H.

Excellent customer service and a great range of cars at at again great prices.

J. J.

Great garage with a good selection of cars. Friendly staff & not pushy.

B. M.

Excellent service lovely people to deal with in both sales and service. Barbara Middleton

P. L.

Excellent service from start to finish. Sales and service staff really helpful.

G. R.

From start to finish they were excellent.

D. W.

Sold my car to McDougal and Breen via my advert on Autotrader. They were easy and straight forward to do business with and have a simple process in place. Great communications. Money transfer direct into my bank account instantly and even picked up the vehicle from my home address. It was pleasure to do business with.

S. D.

Bought my car from these guys and Chris was great

l. v.

Wonderful staff very helpful and Chris senior salesman is great

B. A.

Great service fixed 1st time without any issues

C. S.

Great service, lovely salespeople not pushy.

P. O.

Great service in the repair shop

A. B.

Phil and Peter were very helpful

C. T.

Great service pleasant staff

T. D.

J. L.

g. l.

R. J. C.

I don’t normally bother leaving reviews of anything - good or bad. But I must say I was very impressed with M&B. Mark was very accommodating He showed me the car via video prior to me coming down from Glasgow. He also stayed open a little later to allow for my journey on the day. The car was as described and a great price. Overall, very happy and would consider again for future. Although I will keep this car for a long time.

M. S.

C. F.

S. H.

J. D.

A. R.

Recently purchased a new car from McDougal & Breen after being recommended to them by my Son, who has bought several cars from them. I was completely happy with the buying experience and was helped every step of the way by the sales person. Was easily able to part-ex my own vehicle against the new one with no hassles at all. My new car was in excellent condition. Would happily recommend them to friends and would buy from them again. I might also add that my Son received £50 for recommending a new customer, so a win win situation for everyone.

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