Reviews of Mercedes-Benz of Newcastle. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).
Mercedes-Benz of Newcastle
City West Business Park, Scotswood Rd, Newcastle upon Tyne NE4 7DF, United Kingdom
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Information of Mercedes-Benz of Newcastle, Car dealer in Newcastle upon Tyne (Tyne and Wear)
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Reviews of Mercedes-Benz of Newcastle
T. R.This was my first time buying a car from a main dealer.
Wow what an experience, Robbie one of the sales managers was absolutely fantastic explaining everything and at no time did me or my wife fell any pressure into making a purchase.
I would definitely recommend this dealership to anyone looking to change their car. ⭐️⭐️⭐️⭐️⭐️
S. S.I have recently had fantastic service from this dealership. Dan provided excellent customer service, he listened to what my needs were and went above and beyond to ensure I had the perfect car for work and for my family. I can honestly say this is the best service I have ever had from a dealership and would recommend to everyone! All staff are welcoming and polite and made me feel valued as a customer.
C. C.I part ex-changed my BMW 5 Series for a A200 Sport Executive. What a real change over... best decision I’ve ever made. I love my Merc! Car is smooth to drive. I had many questions before buying but I am well satisfied with the car itself. Technology is up to date and very useful.
Customer Service at the Newcastle branch is just perfect. They take care of their customers and service was immaculate. When ever asked a question or was in doubt they were so helpful. Someone was always there to help. Connor was the sales executive I was dealing with and his service has to be praised. Connor works under the Manager Andrew, who was also very helpful and attentive. I have to say I am glad I have bought my car at this particular Mercedes Showroom.
Overall will recommend the Showroom and the Car 👍🏼
R. B.Decided to sell my Mercedes E class coupe as the car is standing around and not getting used anything like it did. I didn’t want the hassle of selling it private or driving here and there to get the best offer. Went and seen Craig in Used car department and have to admit the experience was quick, efficient and painless. I can recommend if anyone is thinking of selling their car then go and speak to Craig. And if anyone is wanting to buy a Mercedes E-class coupe then see him about that as its a great car, full Mercedes service history and very well looked after. Great car to drive and wont disappoint its next owner.
D. m.first class service, great handover experience , any issues sorted immediately. 4th car i have purchased from Andy , would highly recommend asking for Andrew Darbey. looks after his customers.
G. K. K.I had a pleasant experience with the body shop team at MB Newcastle from assessment of vehicle damage to handling of insurance claims and repairs itself.
My car was ready as at when due with timely pick up.
The courtesy car was of equal make and standard and the staff very friendly and courteous.
What could be better?
A little more information on the right place to be attended to as i had to wait in the general service waiting area before finding my way to the body shop reception.
Overall a recommended service.
T. B.Thanks to Chris & Shaun I have a fantastic brand new Mercedes A Class. Service received was exceptional! Nothing was too much bother. Quick and efficient, all paperwork dealt with quickly and professionally. Can’t thank the team enough. Would highly recommend using this showroom again.
R. M.I have recently purchased two vehicles through Neil Taylor and can’t praise his helpfulness and friendliness enough. I didn’t view either car at the dealership as it was a long way from home but I was sent a small video and images showing the car at its best. Transaction was quick and very simple over the internet. It’s the nice little touches that always makes a difference such as a new personal plate all made up and ready to transfer to my car. Both cars were delivered at no extra charge and again a smooth quick and well explained delivery via David. Many thanks to both Neil and David.
d. b.Got my little Smart Car sprayed here about 2 weeks ago. What a great job done, thanks to Jake (Bodyshop) and all who gave her the best spay job I have ever had on a car. Well done everyone who had a hand in it, could it have been bettered anywhere else?? I think not, once again thank you so much, my wife and I appreciate all your efforts, keep on spaying, Don and Marian Burt
M. N.Visited this showroom in need of a new car at short notice, the guys at the dealership from start to end were very helpful and very welcoming, exactly what a customer needs when visiting a showroom! Beforehand I had visited a showroom not so far away and wow the difference in customer service is unmatched. From walking in to the showroom to the reveal of my car was a rewarding experience to say the least.
The sales executive Conor in particular made me feel at ease and sorted me out with the perfect car, been driving it for a few days now and wow what a difference from my 2019 a3 saloon. They had a brand new vehicle matching my needs and expectations delivered a few days from my initial enquiry!
I look forward to being apart of the merc club and not leaving anytime soon!
A. K.Purchased a used Mercedes A Class saloon at Newcastle MB. The sales executive, Dan Twizell, was very professional and caring throughout the entire process. He explained the required information, was open to asking questions and was also not pressuring or trying to influence me in any way which was appreciated.
However, things could have been better with regards to obtaining the PCP Finance, which unfortunately due to being relatively new to the UK and frequent change of address, the default provider had not accepted my application and another one with a much higher price was offered next. Only after expressing my disappointment with the price difference and not ready to go ahead with that option, was I offered a finance deal with MB which was accepted with no issues and of a similar price quoted initially. I felt this was just an unnecessary ordeal that I had to go through and seemed like poor business tactics.
The car, although runs and looks well, had a few niggles within the first few days of purchasing which ideally should have been checked over before delivery.
D. L.Not the usual high standard of customer service, when arriving to pick up my car, no offer of a drink of any description, was asked to take a seat and someone would be with me shortly. after waiting 25 minutes with no communication I had to ask how long will I have to wait again i was asked politely to take a seat and someone will be with me. This time someone came to me within 5 minutes.
I know this is a trivial matter and the workmanship was as good as ever
S. C.I would like to give HUGE thanks to this extremely impressive Motor Company located in Newcastle upon Tyne. From my first contact expressing interest in some of the outstanding cars on offer, my experience of purchasing my new car has been world class. Daniel Clark is the best Sales Executive I have had contact with over 25 years of buying and selling cars and he is a HUGE credit to Synter.... I would not hesitate to suggesting this company when purchasing your next Mercedes-Benz car, as you will enjoy the whole experience from start to driving your car out after purchase... hopefully you will be as lucky as I was and get Daniel as your point of contact. I also must mention Andrew Bolam who was very fair with his negotiating skills... he gave me the best deal possible and I am very grateful indeed.
C. b.Only walked in to look, and not long after I had ordered a car and my wallet was a bit lighter….. sign of a good sales man (Keith). Made the buying experience really good. The collection day and the reveal/talk through was much appropriate, however what I will say is on the plaque with you name on it read “collection of HER car” and should have been HIS, good job im not easily offender
J.Great experience from start to finish with a friendly environment and great staff. Paul and Richard were excellent and I’m very happy with my new car. Would recommend 100% and I would not hesitate to do business here again in the future.
V. S.I was trying to find a nearly new second hand car in this crazy market. After making enquiries at other garages and not having calls returned or sales people not that interested because they know that they will sell the car to the next person, we found something that we liked the look of online with Mercedes-Benz of Newcastle. Called and spoke to Dan Clarke. He was phenomenal. Interested in us and what we needed right away. He went completely above and beyond. Called when he said that he would. Found the right deal for us and was just outstanding. Things couldn’t have gone smoother. Ken delivered the car for us as we live in Kent. Again another professional and courteous service. Ken was there on the button. A true gent who helped with a swift and efficient handover. His attention to detail was impeccable. The service we have had from these 2 gents is just outstanding. To be honest, it’s the service of these 2 (even though I only met Ken after the deal was done) made us choose to buy this car. Quick, efficient, courteous service. Just phenomenal. Please ask for Ken and Dan if you are using Mercedes-Benz Newcastle and please check with these guys first before you look anywhere else if you feel that a great service is important to you. Thank you gents. I’m so impressed.
F. D.Was reminded by phone of an upcoming service which I booked. Received a reminder call the previous day which is great. Took car in and got informed of additional required work before this was done and the car was ready to collect as expected and cleaned. Great service and communication all round.
C. D.I would recommend this garage to everyone, the service we received from Robbie, Jamie P and Natalie was nothing short of exemplary and I must admit I was apprehensive about going to a Mercedes garage as we were buying a Nissan Xtrail, but the team treat us amazingly well and we're so kind and caring towards us and our baby daughter too.
Even when we had an issue after we took the car home, it was resolved extremely quickly and I'm so grateful to the team for this being such as great experience as I usually struggle going into other garages due to the sales tactics used, that wasnt the case at Mercedes, they were honest, patient and not pushy at all.
Thank you again, we will definitely be back in the future, hopefully one day to buy a Mercedes!
B. S.Warm welcome and efficient check-in. Had service/mot and was expecting g brakes and tyres maybe? Needed neither - honest service too which is what you’d expect. Washed and cleaned before return and on time too.
Did seek a quote on some very very minor body work and was shocked at the cost - excessive I felt. Member of staff from body shop did talk me through it around my car in a very nice manner.
S.Late review but must say 5* from me! Paul Doran (salesman) was the person I dealt with. He was extremely professional, always kept me in the loop with what’s happening with my new car. Considering I’m from Birmingham, Paul sent me a recording of the car I was receiving. I honestly had a pleasant experience. So thank you Paul. Would definitely come to this branch again.
N. M.Recall work completed in roughly the time promised but, despite me sitting in the waiting area, they rang my wife to tell her the car was ready. Also, the clock was not corrected after the battery was disconnected and reconnected - not a big deal but a missed opportunity to give excellent service. Pleasant waiting area, though.
H.This is my 4th Car in the last few years from
Mercedes Benz Newcastle,
I have been Dealing With Daniel Clark throughout and the service is Absolutely great,
The cars are amazing so much so that I have
Recently repurchased my Old Car that I sold
Them in 2021.
Thank you for the Best Service, Vehicles, Delivery and Customer support.
Highly Recommend this Dealership.
Best Hus
G. B.Bought a new A250e through an excellent salesman (Dan Twizzel). Professional, courteous, respectful, and friendly. His communication skills were excellent. He kept us informed throughout. Excellent buying experience. Recommended. 👍
T. H.As my ‘5 star’ feedback indicates I was very pleased with the service I received from Chris Carle (Sales) and Andrew Bolam (Finance) at Mercedes, Scotswood Road, Newcastle. They could not have been more helpful and informative. I am so happy with my new car and would recommend anyone to contact them if wanting to buy a new vehicle.
M. R.We have been visiting Mercedes- Benz of Newcastle for a number of years and are always made very welcome by all the staff, so much so, as we regard them as an extension of our family.
There is never any pressure by any of the Sales Team to purchase vehicles & they really go out of their way to keep us informed of any developments on New or second hand vehicles. This has resulted in us keep coming back & purchasing vehicles. We are really impressed with Mercedes-Benz of Newcastle.
S. S.Recently took delivery of a C200 coupe from Newcastle Sytner. Dealt with Daniel Clark in sales.
Daniel went through the purchase in detail ensuring I was happy with everything along the way. He went the extra mile to ensure I was totally satisfied - which I was.
It’s by far the most hassle free car buying experience I’ve ever had. Although Newcastle is a bit of a trek from my home it was definitely worth the trip.
I’ll certainly consider Sytner Newcastle when I’m ready to change.
Thanks Dan.
P. E.One way system setup, temp checks when walking in and great space between customers. Beautiful looking building and classy décor. Staff were really friendly specially Anna Rainey. Took a gla on a test drive it was incredible. No pushy sales and was quite understanding when I said I had other choices to check before coming back. The best experience I've had at a dealership in my life. I wish I could rate higher.
P. D.Just purchased my 3rd car off the amazing Chris Carle at MB Newcastle. Flawless, personable and enjoyable service again from start to finish. Whatever they pay him it’s not enough! Anyone considering a car from this dealership, Chris is your go to guy.
M. H.Hello Mercedes bought a beautiful car from Newcastle showroom.
Dan twizzel was fantastic very professional and helpful customer care was best I have had in a log time in any industry.
Such a lovely guy after care was second to none he is an asset to your company.
Quick mention of his boss Shaun .
Had a slight hiccup on deal both him and dan reassured me this would be sorted out asap.
True to their word it was got me great deal
Would not hesitate to use Mercedes again.
Your training and customer service is brilliant.
I know as am in that game for a living.
Kind regards Michael heron.
M. N.I didn't get quite the best offer to change my car and buy a new GLB from Mercedes Newcastle (although it was very close). But I did get professionalism, honesty and courtesy with none of the tedious posturing which characterises most car purchases. Significantly the support and advice has continued since I picked up the car. I highly recommend Chris Carle who is extremely knowledgeable. And the GLB is wonderful...
J. T.Your sailsman i delt with was called mr neal taylor he helped me throgh all the way in my oppinion he went above and beond his duty as a car sailsman. He is credit to ur company if i need to chang my car or replace it he will be the man i will be looking for thank you 10 out of 10
F. A.Great support on trying to find a car
Really helpful staff, lovely building and very professional.
The cars are amazing and definitely worth a trip if you want a new car as if they do have a car at their location they will look across the country at their other locations and transport it up to you
J. C.Car booked in for MOT
Normally go for cheaper MOT offered by ATS as my 6 year old A Class 180d AMG line is as good as the day I drove it out of Sytner Mercedes Swindon
I do get the car serviced at Mercedes Newcastle
Dropped the car off in morning and had a very lovey walk back to Newcastle along the river.
After a coffee at Gino D’Acampo headed back and car was ready early afternoon
The staff were as usual very welcoming and friendly
MOT was completed at the time I requested and the car had been washed and hovered
All in all a very pleasant experience
V. M.My experience was very positive. I was contacted by Chris Carle as my contract was coming to an end and was invited in at a time suitable for me to see if he could help. I asked him to contact me again in a couple of weeks which he did and I explained which car I was was after so I popped in to discuss it. Chris got me the car I wanted and sorted payments suitable for me. There were two other guys as well as Chris who were all friendly and very helpful too. Everything was organised within a couple of days and everything they said they would do has been done.
M. B.I was planning to buy a used Mercedes and p/x my own Audi RS7 from this franchise and I received exceptional customer service from originally Charlotte before she was benched by Covid but then superbly assisted by Natalie until the final negotiations and ultimately the handover, I can’t speak highly enough about the professionalism and courtesy shown by all of the people I came into contact with through this process, a massive well done to everyone concerned!! I would not hesitate to recommend this business for any of your future car requirements 👍
L. R.Buying my car through Dan Twizzell was so quick and easy. The car was immaculately prepared for handover, and Dan kept me in the loop throughout the whole buying process. I absolutely love my new car and would definitely recommend Dan and Mercedes Newcastle!
A. B.Very organised and professional! Applying for finance was painless and staff were really helpful and friendly. I had Daniel Clark as my sales consultant who was really helpful. I also had David take care of the delivery of the vehicle for me; he went above and beyond to get the car to me at a suitable time from Newcastle all the way to Surrey! Would definitely recommend!
S. U.Simply the best!
The most generous and friendly dealership you will come across. They go above and beyond to make sure the car is perfect. From sourcing a car to dealing with the paperwork to pick up on the day. I travelled from London just to buy my car from them (not the first one either). They offered to deliver the car but I went up to see their friendly faces and to say thank you in person for all they’ve done. Special mention to Shaun, Dan and Callum - absolute gentleman and great ambassadors for the brand. Can’t give them enough praise. They now literally handle my entire family’s cars. Keep up the amazing service and I look forward to a long relationship.
S. H.This dealership has a superb Ebay shop selling Genuine Mercedes parts often for better prices than pattern parts from Eurocarparts etc. Must have a switched on parts desk manager. Will get parts prices for you from part number of reg too, Perfect for those running an older Mercedes and DIYing but want to use quality stuff. Reccomended.
K. F.Great service. only thing I wasn't happy about is the courtesy car, the gave me A-class very tiny considering my size and being someone drives C350. I wouldn't have asked for more just similar to my car would have been enough.
However, except that everything else was spot on. Service done in a vary efficient time. Car was washed and cleaned after service.
Most staff there are happy to help they always smile they know how to treat a costumer.
Good to place to your car fixed/serviced
Overall ****
A. S.Due to events out of the hands of the garage it took some time for parts to arrive. However the service I have received from Sadiq was fantastic and I would happily use them again.
K. H.We ordered our GLB from this dealership and were really impressed with the level of service from ordering our car to the delivery of our vehicle. The communication throughout the process was excellent and we even got it earlier than expected which is a credit to the company, bearing in mind the semi-conductor issues and the problems being faced by everyone due to Covid.
J. C.I called in to Mercedes-Benz of Newcastle on the off chance that they could do me a better deal than I had found on the internet. A friend at work said to ask for Neil Taylor, one of the salesmen at the dealership. Neil went out of his way to find me the car I wanted. Not only did he find me the c-class 220d amg line edition in black that I was after but he found one in stock with the premium pack. I ended up paying a little bit extra but this one had the higher spec. and it was ready to pick up and drive away 6 days later. 10/10
A. T.The service I received here was absolutely amazing! My car was in the service department and I was greeted by two lovely smiling ladies who guided me to the service desks. I was being looked after by a gentleman named sadiq and I cannot praise him enough! He genuinely cared and was very personable and took the time to ensure I was happy with all that was done, after all was done he walked me to my car! An experience that was amazing from start to finish. Usually car garages aren’t bothered when it comes to the service side but this man went above and beyond!
T. 1.My wife’s car was booked in for service which was carried out quickly and efficiently. Whilst it was being serviced I spoke to the sales team (Paul) who without being pushy explained this could be a good time to upgrade despite car only being 2 years old. Long story short. My wife loves her new car and I am delighted with the deal. Thanks
O. G.Could not be happier with the service and genuine desire by all the staff to make sure you have an excellent experience. This is my second Mercedes bought here, my first was really impressive and when booked in for a routine service, the experience exceeded my expectations. My new car is amazing and I cannot thank Robbie Sewell enough for listening to us and asking relevant questions in order to make sure he could advise us properly; he did, and we have a brilliant car that meets our needs and desires with a very competitive deal as 'icing on the cake'. Everyone, from the receptionist to the member of staff who brings you coffee and biscuits, are so polite, professional and helpful, they make sure you are being attended to without in any way being 'pushy'. I will continue to buy my cars here and cannot recommend Mercedes-Benz of Newcastle on Scotswood Road too highly.
L.Where do I start! The service and care I received from Chris was amazing. He made sure I was kept informed at every point. I could not visit the show room due to being in Scotland so Chris made me a video showing me round the car and even made sure I was kept up to date on his days off. Absolutely fantastic and I can’t fault a thing. Also a special thanks to Ken who drove the car all the way up for me. You guys are amazing ⭐️
p. w.Easy to find, helpful employees. Main dealer prices but you do get dealer backup. More than happy with the service.
J. C.I needed some specialist advice regarding headlamp replacement or adjustment for an upcoming move to France. Not a question that they will be asked every day. I spoke to Ross in parts who was amazingly helpful and gave me a price and advice for new headlights . Rather than transfer me at a busy time to get a price from service for fitting them he took the time to contact them himself and call me back. He looked at every possibility to help me including trying to establish if my current lights could be adjusted. This actually might be possible. If not, then I have a competitive price and expert fitting at hand. I know that Ross spoke to a couple of different departments on my behalf and called me back as soon as possible. This is the best customer service that I have ever had from a parts department and I am 60 next month. BIG THANKS to Ross.
D.I recently purchased my new Mercedes from Christian at the Scotswood road branch. Having dealt with numerous salesmen looking at different brands I can honestly say the service from Christian was head and shoulders above the rest. Had he been selling a different car I would likely have purchased that instead. He provided exceptional service nothing was too much trouble and he was extremely patient. He was not at all pushy and nothing like the typical car salesmen I had experienced elsewhere. Amazing service I have already recommended him to friends and I will be returning to purchase my next car from him! Many thanks again Christian 😊
S. B.Bought a car from here and had nothing but A** service from Dan C amazing from start to finish and sorted any issues we had with my car I was part x with them! 10/10 Dan 😊
M. L.I ordered a part for my E Class which I found on Ebay. From start to finish these people provided perfect customer service. Very prompt delivery and great communications. Next time I need something to do with my car these will now be my first port of call.
L. M.Ordered a part for my car from here and the service was very good. I received a phone call within 2 days telling me the part was ready to pick up. Unfortunately after picking the part up I realised it wasn't the part I was after. I spoke the the guy at the counter and after several minutes of investigation he found that the part number on the box was different to that of the actual part in the box (Not their fault I suppose, but it doesn't give a good impression of the "premium" brand that is Mercedes). The guy was very apologetic and ordered a new one straight away. A couple of days later I came to collect the correct part.
M. L.Great service! The executive Dan Clark made the process easy and made sure I was happy and understood everything!
L. S.Great sale that met budget effectively. Sale went through quick and had the car shipped and ready within 10 days. The process right from the sale through to collection was smooth and I was always kept in the loop which is important when you’re eager for a new car.
G. B.Superb service and very happy with the decision to buy from Mercedes-Benz Newcastle. We viewed several other dealerships but the service and knowledge we received from Chris Carle was miles apart from the others.
Chris was able to answer all of our questions and made us feel very comfortable throughout the whole process. Many other car dealers were too busy trying to hard sell us, whereas Chris simply found out what we were looking for and gave us the options that best suited our needs. It was then a no-brainer!
Highly recommend!
S. H.Buying a new car from Mercedes-Benz Newcastle was excellent customer experience. The team were very helpful, no hard sell. They take time to explain your options and listen to your needs. I have bought new cars from BMW in the past and had a mainly positive experience, but this was a level up. I dealt with Chris in the sales team, who went above and beyond to answer all my questions.
B. K.Just like to say thanks to Conor Watts for the fantastic customer service and attention in buying my used GLC. I’m retiring in a few weeks and needed to replace my company car. He was great from start to finish with no pressure sales, everything was left to me. He explained everything perfectly from the possibility on buying new to used. When collection day arrived I was not expecting my car to in the showroom and then have it unveiled before me. I’ve never had that from buying new cars never mind used. I guess that’s the Sytner/Mercedes way, thank you so much it will be remembered. I’ve used the branch for 5 years for my services and will be back again. Thank you Sytner Newcastle and especially Conor Watts!!
M. W.Absolutely fantastic staff and customer service. Had a fantastic time on collection of my new Mercedes E-Class with no faults on the vehicle after my inspection. A total credit to Mercedes-Benz Newcastle Scotswood Road. Once again many thanks keep up the good work everyone.
I'm sure I will be back in the future to buy my next Mercedes-Benz
L. C.I have now bought a couple cars from Chris at Mercedes Newcastle. Other than the cars being perfect for my family and I, its not all about the cars when we visit. Chris has not only delivered an impeccable service AGAIN (with a sense of humour), but genuinely cared and looked after my family when we all came in. Chris has also always been first class and knowledgeable about the cars I have enquired about. Great, non forceful sales person and a we will be back again. Thanks again!! 💙
c. i.The whole purchase experience was extremely smooth from start to finish and the staff, particularly Chris, were really attentive and responded quickly to any questions I had.
The showroom is beautifully laid out and extremely clean. The reception staff give you a friendly welcome and do a brilliant job of keeping the showroom Covid secure.
The process of applying for finance was quick and went smoothly with Andrew who explained how the various finance offers worked and the final handover included a detailed explanation of the car from Chris and the Mercedes Me app from Callum, who had set me account up in advance. There really wasn't much I needed to do other than turn up!
I looked at a few other cars while making this purchase but Mercedes-Benz in Newcastle definitely came out top in terms of service, value for money, and friendliness of staff. I'm already looking forward to making me next purchase!
2. K.I have had the pleasure of dealing with Conor Watts from Newcastle MB. I recently made an enquiry and deposited for a Mercedes coupe and throughout the whole process Conor has been very professional and consistent with his approach, which I must say he has been faultless. Living in the midlands, communication was key, and I must say it has been excellent, the trust and rapport was built very quickly as I had every confidence that Conor was insuring the used car was in the best condition before handover.
He was very open and transparent with the process and kept me updated on the progress of the vehicle as it was in the workshop to retrofit the original exhaust. However, due to change in my circumstances, a larger estate vehicle is needed on a long-term basis. As sudden and unfortunate as it was, Conor was very understanding and made me feel my best interest was always came first, which is why I hope to deal with Conor in the very near future to source a particular vehicle.
Any one dealing with MB Newcastle is in good hands. Andrew also was very accommodating when arranging the finance to meet my budget, so I am too very grateful for the excellent service I received from Conor's manager.
kind regards
MK
B. A.Excellent service. I enquired about a Nissan micra they had advertised on Autotrader. Chris Carle responded very promptly and was efficient and helpful in answering all my questions. I arranged a test drive for a day later as I was going away for the weekend. Alicia took me for my test drive, I was very nervous as I do not like driving to that side of Newcastle so was shaking like a leaf by the time I got there. Alicia drove me somewhere quieter where I could see what I thought of the car's turning circle etc and I had a drive on a quieter road before letting Alicia take us back on the main road. As I especially wanted to know what acceleration was like she gave me a good feel for that. She was very friendly and knowledgeable about the car.
I decided to purchase the car and Chris was very good with keeping in contact. Andrew who arranged the bit of finance I needed was also helpful and friendly.
Alas Chris was on a day off the day I went to collect my car so Callum with help from Dan did my handover. Again very friendly and courteous.
I was a little nervous thinking I would be out of place buying a Micra in Merc dealership but did not feel I was treated any differently to someone buying a high end car. Nothing was too much trouble for any of the staff I spoke to.
Who knows when I am in the market for another car I might just be persuaded to drive my nemesis road again!
c.Wanted to say a huge thank you to Anna and her team at Mercedes Newcastle for all their hard work and fantastic service they provided to me with a used car. They are truly professional and have excellent customer service and kept me updated all through the purchase and delivered on time. Everything went like clockwork and made my purchase very simple. Well deserved review Anna due to your unlimited patience . Thank you
B. M.I recently bought a car through Dan at Mercedes-Benz of Newcastle. First and foremost, the service was impeccable. It was a distance sale and when the car was delivered to me over 200 miles away it exceeded my expectations. From the first friendly phone call with Dan through to the last, the experience was great and so easy. If you are considering a distance purchase from Mercedes-Benz of Newcastle, go for it - you won't be disappointed.
P. B.Absolutely fantastic service from the whole Team especially Robbie Sewell, Sales Manager who looked after us impeccably. The dedication and attention to detail from Robbie was superb and made choosing and buying our new car very enjoyable his knowledge was second to none… Robbie handled every aspect of the purchase making the paperwork element flow so well and the handover was a great experience. Well done Mercedes Newcastle 👍🏻👍🏻👍🏻
J. -.I bought my Audi A3 from Mercedez-Benz of Newcastle and Daniel Clark made everything so easy, the customer service was great and with NO sales pressure. I basically said I wanted the car and then che did the rest. My car was then delivered to me to (Nottingham) 2 days later. The gentleman that delivered the car was a lovely guy, and very professional.
The car was immaculate and drives like new.
Great experience and would not hesitate to buy from them again 👍
D. H.I would like to take this opportunity to recommend the Parts Department at M-B of Newcastle-upon-Tyne should you require anything for your car.
Although I live in South Wales I am quite a few miles from my local M-B dealership so when I need parts I email Newcastle with my query and always receive a speedy response with a quote to supply whatever I am looking for.
Even allowing for postage or courier the overall cost is usually somewhat less than it would be travelling to the local dealer.
Well done folks and keep up the good work!
G. C.The usual excellent service from the Mercedes-Benz Newcastle team. Friendly and efficient as ever, really nice loan car while my car was being serviced. Sent me a video of car inspection and my car ready two hours earlier than expected.
A. K.Having recently purchased a used vehicle from Sytner Mercedes Benz Newcastle, I can only say how delighted I am with the excellent service I received. Daniel Clark, who dealt with the sale throughout,, is a most polite and professional young man and made it a pleasure for me to deal with this company.
D. B.Always great service from the dealership.
Car immaculate when picked up and thanks to the work shop and valeting team.
Paul was a great help in getting some new tyres at a very competitive price. 👍
R. C.Well looked after by a member of staff while my car received a service & MOT, during difficult restricted times. A new courtesy car was supplied to return home and back again.
M. S.Been getting my car here for years staff are very helpful no sales pressure from them. Im now getting my 5th car all Electric EQC 400 4matic on the 8th December cant wait to drive it. If you like electric cars well worth s visit to Mercedes Newcastle very helpful and you always get service with a smile and a coffee with biscuit
D. M.Professional, friendly and efficient staff. Service completed on time with a free internal valet thrown in. The courtesy car was superb. All in all a good experience.
B. M.Just super wowed by Mercedes Newcastle. I bought my first ever new car from them! Had been looking around for a GLS for a long time (they are in short supply). Finally saw one on their group website and booked it immediately. We were in touch super fast, that said, they handled all my questions with care and provided all the information and I could possibly need. Very quick on email, which I loved. I traveled up by train. They picked me up from the station and the car unveil was next level. Hyper personalised...like I unwrapped it myself! Callum Tizwell and his crew handled us with precision and perfect care. Rebecca Crewe and Ray Coates - your guys run a slick operation. Loved the whole experience. Amazing. Look forward to doing business again!
s. w.Recently picked up a new GLC 220. From walking into the showroom to picking the car up the service was excellent. There was a minor problem following pick up which was sorted immediately and efficiently by a team led by Claire. A big thank you you to Paul Doran for all his help from start to finish.
c. d.A great experience from the first phone call to picking up the car. The staff were extremely friendly, professional and knowledgeable. When we arrived to pick the car up it was made special by the unveiling, never had this experience before. Everything ran very smoothly, all documents etc were done by the salesman which was really appreciated, all we had to do was pay for the car and then drive off. Would recommend to anyone.
S. R.Work completed within the planned timescale and car returned clean and vacuumed.
I chose to wait while the job was done and the staff ensured I had refreshments and was comfortable.
Thank you
C. B.The customer service I received was nothing short of 5*, just what you would expect from Mercedes-Benz. Dan (Clark) was first class, very informative and helpful, really felt as though he had done everything to make the whole process as it should be. I'll be back!
W. P.Absolutely superb for online parts: I message through eBay and the team put it up. Have become indispensable to my way of keeping a 20-y-o car in good condition without bankrupting myself (I do some jobs myself, leave others to the garage). Knowledgeable and supportive.
C. P.Bought car remotely, never visited the dealership. Knew exactly which model I wanted, and negotiated between a few dealerships. MB Newcastle were very helpful from start to finish, competitive and no hard-sell. Also arranged delivery as I don't live locally. Marc Armstrong in particular went the extra mile to ensure everything went smoothly, would highly recommend him based on this experience.
M. M.Daniel Twizell there was fantastic a very clear and good communicator who helped a lot with our purchase.
Keeps you up to date and accommodates your needs well.
Thanks Dan.
B. A.Great service as usual. Really friendly atmosphere. Premises spotless.
N. M.Just want to say thank you so much to Jav! He was super helpful, knowledgeable and accommodating, he really advised and ended up helping me purchase the most perfect car. Thank you so much and I will definitely be recommending friends and family to speak to Jav, should they wish to purchase a Mercedes.
D. R.Dan, a great ambassador for the Mercedes sales team. I totally enjoyed the experience of purchasing my new car from him
The service was second to none making you feel welcome and relaxed.
Thanks again
C. D.Had my Mercedes booked in for a service today. The customer care was outstanding from start to finish very friendly professional and very efficient.
Would like to specially say thank you to Dawn who greeted me at front desk who was very welcoming.
Kelsie who looked after me at your service department who again was very friendly and welcoming and excellent throughout.
Thank you.
Carl Dunn.
S. T.A most pleasant buying experience. Kept informed at all times during negotiations and arrangements. Sean Smith dealt with me in a professional and diligent manner throughout the sale, nothing was too much trouble, will definitely return
L. C.Friendly and helpful staff. Everything explained well. Service and mot complete. Video of inspection.
J. D.I initially walked into the dealership unsure of what I wanted, but Callum Twizell has been exceptional in the service he provided. He didn’t try to sell me anything i didnt want, and he was patient and cooperative when i changed my mind and did what he could to get me the best price. He always responded to my emails quickly and made time for me to come in at short notice when it suited my schedule. Overall, i would strongly recommend him and will be sure to by my next Mercedes from this dealership. Looking forward to my new car arriving next month!
M. L.First class. We were treated really well when picking the car up and previous to that event Chris Carle handled my purchase superbly well. I love the car and the quality is of a standard I have not experienced for many years.
G. L.Had a great experience buying at car from Daniel Clark at Mercedes-Benz Newcastle.
Daniel is genuine and passionate about his work which makes dealing with him very easy.
Got the car I wanted at a very good price.
Highly recommend both Daniel and Mercedes-Benz.
H.Wonderful place to deal with!!
I am Based in London and These Guys are
Spot on!!!!
Last year I purchased a GLE AMG 43
Delivered to me exactly as described!
Distance Sale!
I was so happy with that car but it was not
Really what I had my heart set on, I bought that
In a bit of a hurry to replace the similar car
Which was stolen a few weeks before.
This time Round I wanted a G wagon and with
So much choice online I decided to call
Mercedes Newcastle again.
Buying the new one was dealt with by
Daniel Clark and Richard Dunn.
When my car was Delivered I had a small issue
Which was dealt with promptly and the car was
Redelivered to my Home.
The Delivery man David was a true Gent the
Nicest person you could meet! Bit like
Me to fair!
I am really pleased with the Car it drives a dream.
The whole process was superb.
Thank you again Guys and all the Best.
Hus
M. M.Very smooth transaction to collect our new car
Paperwork ready trad-in done 20 mins total
Thank you to Daniel Clark
K. W.Excellent experience buying a used Mercedes-Benz from Daniel Clark who was very helpful and informative throughout the whole process.
Andy Bolam was also spot on with all the paperwork being sorted out and I'd recommend Mercedes-Benz of Newcastle to anyone.
Very happy with my new car.
😁
R. G.We recently bought our new car from Scotwood Road Newcastle. The service and care we received from staff specialty Neil Taylor was amazing. Thank you again Neil, it was the best experience we could have!
S.Just booked my service plan today and The communication and care I received from Vivienne was amazing. Thank you so much for Amazing work.
J. D.Struggling to pick my first electric company car and thanks to Matt Lewis at Sytner its now all sorted. Matt went out of his way to get me a few hours in a high demand EQC so I could check out the car with my daughters etc. Great communication and information throughout and the car was perfect. Nice to see the customer service is as good as when I had my E Class and before I moved to the dark side with my BMW for the last 3 years! Thank you Matt and Sytner Mercedes
P. F.Having used this dealership (alongside my family) for many years now, I can only commend the exemplary level of service consistently received, both pre and post sale - the very reason I keep coming back! Thanks to Neil Taylor and Shaun Baldwin!
J. C.I was recently looking for a car on the mobility scheme, I was a little concerned as how to proceed with the application. I can honestly say Steven Gelson one of the team members did an absolutely fantastic job. He made the whole process trouble free and I received my brand new Mercedes in record time.
Well done and thanks for all your help
P. B.Great service from Robbie and Paul. Both very friendly and helpful. So pleased with my new car. Would definitely recommend
R. K.I recently purchased a car from here, I don't usually leave reviews but I am as I was soo impressed with the service I received, and the car I got!
Daniel Clark sold me the car and was very helpful with the sale and aftersale. Thank you very much!!
I highly recommend purchasing a car from here👍🏽👍🏽
D. W.I would like to thank Andrew (Service Manager), we received outstanding Service from him and his Service Team.
I also Spoke to Rebecca (M.D) who was very helpful, thanks again Rebecca.
W. M. M.Visit to this dealership to look at the GLA Hybrid on 26.09.20. I went with my family. Service from start to finish was fantastic. The member of team who attended us was professional answered our questions well and objectively. Given access to look at car and did not feel rushed at all. A positive experience. Made our final decision so easy.
S. B.I want to say a huge thank you to Siddiq at Mercedes Benz Newcastle. He went above and beyond to get our issue dealt with quickly, even when the technicians were busy, so we could enjoy our honeymoon! Thank you so much!
M. T.The service was excellent and the staff were very accommodating.
My only problem was that I bought a second hand Smart car a year ago and at the time I was assured it had undergone a 90? point service and check and everything was fine.
It went in for a service and an MOT last week and I was informed it needed new front discs and pads and it would cost £300 for the brakes alone as I have a service contract for the car.
My complaint is I have only done 3000 miles on the car since purchase, so the the front discs could not have been in good condition if they were needing replacement only 3000 miles later.
Had I been told that the discs etc would needed replacing in about 3000 miles, I would not have purchased the car in that condition.
Other than that, I can not fault your service team in Newcastle as they have all been first class since I purchased the vehicle
S. B.I purchased a 22d GLC over the internet having seen only pictures of the everyone who I dealt with during the purchase were polite and helpful and made the purchase easy. On collection, I was delighted with the car, I drove home to Derby and thoroughly enjoyed the drive. I would recommend this branch to anyone who wishes to purchase a Mercedes Benz.
M. H.Have had a great experience from first visit to showroom test drives, ordering and collection of new Car. Thank you to Steve Gelson for all your help and assistance you set delivery for the 6th December and it happened on that date the whole process was excellent! Thank you Steve and we love the car
Michael Hall
C. A.Parts guys at this place can't be beat. V polite helpful and professional. Nothing is any bother to them. Always glad to help.
S. M.We purchased our GLA from Mercedes Benz of Newcastle, the customer service as always is second to none. Thankyou so much for the friendly meet and greet from Dawn to the smooth purchase and part exchange of our car with Robbie and Paul. Thankyou once again for all your help and excellent service.
P. c.I have just purchased a Mazda 3 from Mercedes Benz of Newcastle and it has been the easiest and most professional car buying experience I’ve had thanks to Daniel Clark who sorted everything out from sending a video of the car a great finance package part exchange of my own car and then my car was delivered to my front door by David who was friendly and helpful I highly recommend Mercedes Benz of Newcastle
N. P.Baught a Mercedes CLA from here. Great customer service from Chris Carle who sold me the car. Would advise anyone buying a Mercedes to buy direct from them.
K. T.Highly recommend this dealership, in particular Shaun and Anna. We knew purchasing a car at the point of lockdown was going to complicate matters but communication during the whole process has been great. On collecting the car strict procedures were in place inside the showroom, in line with government policy, but the professional and friendly manner of the staff was still evident. First class treatment and they made our experience of collecting a new car a very special one, even during difficult times! Thank you so much!!!!!
M. H.Amazing experience from the start and even after purchase of vehicle. Neil Taylor put me at ease and talked me through which car was best for me on day of getting car I was even more surprised with car unveiling and how good he was at explaining /showing me how the car worked and did not let me leave till I was confident to drive my first ever automatic. I think this dealership went above and beyond what was needed. It’s the small things that matter to me and I don’t fee out of place walking into such a well known dealer. Will definitely be back
G.Excellent service from the reception staff. They're so helpful and thoughtful. The service staff are so slow on check in though, and there's pressure to do more than originally agreed during the on line booking. Why does it always take so long to hand over and collect a car that has been booked in. Full details are taken when booking but repeated and time wasted even when a fast hand over has been promised due to virus restrictions.
B. W.Fabulous service by engineers, well looked after. Claire and the team at Newcastle checked the car from top to bottom.
r. m.Expensive, and thier policy allears to be to try and increase sales/revenue by looking at your car and quoting you for work you didnt know you needed or required - I recieved a quote for body work out of the blue. Service doe not mean automatic upselling
D. S.The customer service here is second to none. Reception staff, sales staff and managers all strive to put your needs first and find you your perfect car. Nothing is too much trouble before during and after the sales process. This is the second vehicle we’ve had from this dealership and wouldn’t hesitate to recommend them. Quality vehicles, quality service and quality staff - couldn’t ask for more!
C. C.Great show room, it will surprise you with the views and services they have... pretty much all cars and trims are on display and the change them few times a month. I had a painless experience when buying a second hand car, I dealt with Christian who provided an outstanding service. I will recommend the dealership 100% and will definitely be coming back here when looking for my next car.
K. H.We have received a smooth ordering and sales process at Mercedes-Benz of Newcastle. Daniel Twizell's communication was excellent and he was so friendly and helpful. An all-round excellent service.
S. P.The staff were all great, they are very professional yet friendly. They make you feel valued. Buying a car from them was an enjoyable experience.
R. B.I have had such a pleasant experience purchasing a used car at this particular branch. I was genuinely impressed by the attentiveness of my sales rep Robbie who went above and beyond to ensure that I was happy with my purchase. The after sale care was excellent. As a Mercedes lover I had visited other branches but I must say I felt so at ease in this branch, a touch above the rest. Thank you!
R. H.After looking around at other dealerships for a car, I popped into this dealership to see what was on offer. The whole experience as soon as you enter is completely different from other dealerships. Jav, the sales guy was excellent, explained items in detail, was never rushed, and took an interest in the after sales too. Collecting the vehicle was a pleasure too. Couldn't fault Jav or the dealership. Well done!
R. S.The staff are always very welcoming and you are always offered a hot beverage and something to eat. They offer a very professional service and my car is valeted and washed every time it is in the facility for what ever reason. It is a pleasant experience looking around inside or out, no high pressure selling which is what I prefer. My car is in for a service at the end of the month so I will look forward to that. Keep up the good work. 😀
S. M.Great customer service again, Jake was very professional from the first phone call to face to face. Would highly recommend Mercedes Newcastle.
S. D.Efficient, options discussed, easy to set up a test drive. Bought the car!
Dan was relaxed and professional and lots of communication.
N. M.Popped in to check a GLA250 model spec , guys were brilliant, so helpful
J. W.This is the tenth car I have purchased from Mercedes of Newcastle and as usual I have not been disappointe
The sales executive Steve which I have dealt with, as usual was totally professional in the transaction.
I would like to say that all the staff treats you with the utmost respect.
J. F.I have already given these guys 5 stars for a fantastic new car. Two years on, I can give another 5 for excellent service from the service team for carrying out a first class annual service and the bodyshop for their attention to detail in carrying out some minor repairs. Now the bad news, my wife won't let me buy a new Mercedes from them this year :(
B. H.Would just like to say a big thank you to Chris Arkley for the pleasant and professional manner in which he supplied my wife and I with our latest car. He made the transaction simple and enjoyable from start to finish. With it being a used car we weren't expecting the "grande reveal" so that made the collection all the more exciting. What with that and the beautiful sunny day for our road trip down through the dales with the roof down on our way home to West Yorkshire made it a truly unforgettable experience. So thanks again to all the team at MB Newcastle. Can definitely recommend.
H. J.Big thank you to Chris Carle and Callum Kelly for the service they provided in finding our new car , the help given was great
Thanks very much
Heather and Kevin Jackson
l. v.I put my car in for a service and an M.O.T at the end of last month in the Newcastle branch and I have to say the customer service throughout and the efficiency was 1st class. I must mention a member of the staff called Danny who carried out the checks and sent me a very informative, enthusiastic and professionally delivered video of my car going through the service process. Thankyou.
J. S.Sales staff amazing!!! Very helpful and friendly.
Management rude, pushy and arrogant. In particular the man with bald head and glasses. Avoid him if wanting a pleasurable experience while buying a car. Nearly didn't buy because of his attitude however been looking for a long time and finally found what we wanted.
Not 100% happy with standard of valet prior to collection either. Owner prior to me must have had a white dog as there were dog hair in roof of boot and back seats. Water marks on paintwork also. Pretty shocking when spending a considerable amount on a car! Not what I expected at all.
Only given a 3 due to sales staff would have been lower.
P. P.Class act, this is the place to buy parts or a car, excellent service, everytime 👏
A. K.Unreal service! Came in on Sunday not knowing what I wanted and Dan showed me the options.. collected my new car on the Thursday just 4 days later!
R. G.Bought an XTrail from Dan at Sytner Mercedes Newcastle. It was a pleasant experience and a great car. Also delivered with a smile by Dave. Will look for a used GLA once saved up again from Dan later in the year. Recommended.
M. B.Sorted our car out no hassle at all great team
h. a.We recently bought a car from Mercedes-Benz at Newcastle, we are so pleased with the service we received, can we especially say a massive thank you to Daniel Clark who went way above and beyond to help us with our new car thank you very much Daniel 😊
J. S.Great service from start finish, car was well looked after and I was kept updated with all that was going on. The guy who attended me, Jake, was really good and I was given all the support I needed.
R. T.Just left my car in this morning for a service, the customer service from all the staff is exceptional with a warm, welcoming atmosphere. The friendly driver Geoff dropped me at my place of work , nothing was too much trouble. very much appreciated :) i will never buy another car other than a Mercedes!!
A. K.I had some initial issues when buying my first Mercedes that almost cost my business at this garage. When dealing with Shaun Baldwin and Anna Rainey to sell my Mercedes and buy an Audi, Shaun and Anna personally dealt with me and went out of the way to keep my business and ensure that I was happy with the garage. They were both very attentive even when it did not look like I was going to buy my car through them, they eventually managed to win me around due to their excellent customer service skills. They continued to welcome me to the garage and made me feel like family after the sale went through which was a nice change to other garages that want nothing to do with you once you’ve bought the car. Even to date, I call Shaun/ Anna and they want to do anything they can to make me happy and continue to make me feel like a valued customer. What I would say is that should you have any issues with the garage, then 100% speak to Shaun where he will do everything he can to resolve the issues you have. I am happy to once again recommend Mercedes of Newcastle and will consider buying from them again and recommend them to friends and family.
K. T.Having had some frustratingly negative experiences trying to buy a car from dealers in Central Scotland we found a suitable car here at Mercedes Newcastle. Paul, the business manager who helped us to source the best finance for us, was great at making the process quick and easy. Sean the salesman was helpful and keen to get us the right car for our needs and Christian who dealt with the handover was unbelievably helpful. It was worth the 350mile round trip and cannot recommend Mercedes Newcastle highly enough. Will look no further for our next car. Thank you for the great experience.
G. R.Excellent buying experience which are normally can provide you a lot of anxiety and tension. The Mercedes Benz setup at this branch is excellent in every aspect– Location, Presentation, and friendliness and helpful list of staff.
The quality of the product speaks for itself please enhanced by the obvious care that the company takes in approaching customer service.
My particular experience was greatly enhanced by the salesperson Callum Twizell. From first contact on the forecourt through the purchasing process and after sales, he could have not been more helpful.
His cheerful disposition, Knowledge of his product, and empathy with the customer was superb. Now in my senior years, I can honestly say this was probably the best experience I have had in buying a car .
L. C.An amazing experience from start to finish. Every single person I encountered during my time at Mercedes Newcastle were friendly, professional and down to earth.
A special mention to Neil who looked after me and sold me the most perfect car. He was knowledgable, friendly and not pushy at all. All he wanted was for me to find the perfect car at the right price.
Another thank you to Paul for finalising the sale and being equally as fantastic and welcoming. A truly unforgettable experience made extra special by the whole team.
Once again, thank you so much!
A. H.Just bought a car from these guys, simple and easy. Helpful and fair. The first Mercedes we have bought and so far the journey has been great! Thanks Christian for the care taken.
C. H.Very good dealership, smart modern good parking.made to feel valued from arrival , met by well turned out greeter who was friendly and had my details to hand.taken to very nice waiting area, offered refreshments ....nice coffee .service team member met me in waiting area with prepared paperwork , very efficient smart and friendly girl. Loan car very clean, my car returned to me clean outside and inside including wheels. Whole process including the video of findings left me smiling .
G. I.Great experience at Newcastle Mercedes Benz, Grant Young and the team were very proffesional in their approach to supporting us in determining our needs,
Love the approved used GLC Coupe,
We would recommend the dealership to others,
P. B.Excellent experience. Throughout whole day you kept me informed of progress on the servicing and MOT progress followed by a clear rundown on everything that had been done and the current state of roadworthiness.
My only dissatisfaction is with Mercedes who seem unwilling to advise me of what plans they have to develop my current model with fuel cell technology power plant. This is the cat I wish to purchase from you when I purchase my next new car. I have NO intention of buying an electric car something you should feed back to Mercedes.
j. b.I like the videos of the problems but would make this better is the before and after it’s been fixed so we can see what was done.
I miss the taxi service as had real problems getting a taxi there and back .
J. M.Can't thank Neil Taylor enough, from our first visit to the showroom we received a warm and friendly welcome. We browsed and were given plenty of helpful advice. While we were deciding on which model to purchase we had all of our questions answered. Neil went out of his way and made numerous telephone calls to ensure we got the right model and colour. When we arrived to pick up our new car we were surprised at the Mercedes 'unveiling' ceremony and would once again like to thank Neil and his team for making the collection of the car special for us. We would have no hesitation in recommending Neil Taylor and Mercedes Newcastle.
G. T.We were greeted by a charming gentleman by the name of Jav he talked us through the options of buying and we came to the conclusion the A200 petrol was the vehicle for us.
We had a wonderful surprise with the method of receiving the car that I won’t spoil for you future buyers.
A follow up phone call came from Jav and also head office asking if we were completely satisfied with the whole experience and if anything needed to be explained again for us to be in touch.
We were more than happy and I would recommend a call in the show room just to see what is on offer
Eileen Thompson
M. G.Invariably a visit takes much longer than expected - eg after service car returned to forecourt but 30 minutes elapsed before service personnel returned keys, despite the person in question not apparently having too much to do. After arrival it is invariably 10 to 20 minutes before anyone comes to fill in the appropriate form etc. Providing refreshments doesn't take away from the fact that visits are far longer than they need to be. Furthermore to resolve an apparently simple problem it took 4 visits to fix. On the positive side staff are very courteous and friendly.
C. D.As my first experience of Mercedes-Benz it was very professional and the staff were very knowledgeable, nothing was an issue either by the salesman or the finance gentleman, they both made the buying of the vehicle and the after care easy to understand, I have a couple of issues with the vehicle systems but I’m sure with an additional call this will be resolved. The customer services of Mercedes me was another positive in resolving a small issue.
D. W.Always a pleasure to visit Mercedes-Benz at Newcastle even though it invariably costs me lots of money!!
The service is always first class and my wife and I feel known, respected and appreciated. Paul Doran provided excellent assistance in providing all the advice and information necessary to help me make the final decision about purchasing a new vehicle.
He didn’t actually “sell” me the car but as mentioned above Paul “offered help and advice” with the purchase....... many thanks Paul.
M. F.Fantastic service, my purchase was all remotely done and very efficient. The car was delivered to the door and the sales man Javaad Mohammed showed and explained all the controls to my wife. Thanks you.
K. M.Took a little while to be seen to by a sales operative as it seemed quite frenetic in the dealership for a Tuesday afternoon. Anthony was very pleasant and knowledgable. I decided which model interested me and he kindly sent me a walk through video afterwards.
Happy with the service but some people may have just turned around and left rather than waiting.
I'm hoping to return for a test drive soon.
A. S.Visited Paul Duran in Mercedes Benz Newcastle and set me up in less than 10 days time with a brand new 2021 CLS and couldn’t be happier with the professional manner and efficiency Paul offered.
m. w.My wife and I recently bought a E Class Estate from you on the 13th of Feb. The sales person who dealt with us was Sean Smith, we found him to be very very helpful and a very pleasant person. Any query we had about the car he answered with ease. He completed all the paper work with ease for us and made the whole process effortless. I must say that we think he is a credit to Newcastle Mercedes. In fact we found all of the staff that we came in to contact with pleasant and helpful. Although we are some 100 miles away in Yorkshire as and when we require another car we would not hesitate in coming back to you. We are delighted with the car and cant thank you all enough, hope to see you again in the future.
Mark & Elaine Wilson.
S. W.Called in for some info on my new car Paul (salesman) was super helpful and gave me loads of helpful info even tho I wasn't buying AMAZING
M. H.Quick and easy transaction, a good part ex deal for my old car , Conor was very helpful and efficient , thank you Mercedes Newcastle .
B. M.My experience with Mercedes of Newcastle was nothing short of sublime. All the staff were friendly, professional & welcoming. Many thanks to Neil who kept me informed every step of the way & was a wonderful gentleman to deal with.
This is my first Mercedes but based on the experience alone it certainly won't be my last.
A. T.Had a very good experience at Mercedes Benz Newcastle. Sean Smith was the sales executive on hand and he was incredibly helpful and very friendly with regards to finding a car as well as accommodating my needs. Furthermore the sign up process was also very quick and the manager Sarah was also very helpful. Lastly the handover experience was also great and again Sean did a great job with it. Would definitely recommend Mercedes Newcastle to anyone prospecting to buy a Mercedes.
J. P.Exceptional presentation when picking up my new car. Please give my personal thanks to Neal Taylor at your Newcastle Mercedes dealership let's all hope we all stay safe and get back to normality asap.
Many thanks again
John Perry.
T. K.Bought on line from the sales guy who sold me my last car, reason being he was 1st class very polite and nothing to much trouble for him, everything done under strict social distancing but again well delivered from sales guy, awaiting my second key but very happy with car and sale
Class act
G. H.Visited Mercedes-Benz for an MOT, I had booked previously and dropped it off. The process was very efficient and felt Covid-19 safe. The speed of the MOT was also very good, picked it up lunchtime. Overall great service! Thanks
J. M.As usual the staff are always friendly and professional. It's disappointing that some of the nice touches such as coffee and a car clean aren't available but I do understand this is because of the current pandemic.
Keep up the good work.
G. L.Superb treatment, Top class salesman, Neil, thank you. Great presentation of my new car on collection.
Go to Mercedes at Newcastle upon Tyne, you will enjoy the Cars and the customer experience.
Gary Linney
R. S.Fantastic service from start to finish. Richard and Christian both a tremendous help and very accommodating.
P. M.Fantastic experience with the annual service yesterday. So professional yet friendly service. A really special mention for Muchael who kindly picked me up in the city centre. He is perfect for the job. A friendly warm open guy who is a credit to Mercedes! Pay rise or bonus I say!! Many thanks Peter
R. B.Annual service and first MOT for my smart Fortwo last week. From the moment I arrived into the service reception area until I was taken into Newcastle by their courtesy car, I was treated with respect and professionalism. Refreshments were offered on arrival and a service assistant soon arrived to explain all the tasks they would be carrying out. On returning from Newcastle later in the day, I didn't use the courtesy transport although it was there if I had wanted to, refreshments were once again offered. The car was ready on time and the service assistant went through everything they had done and gave me all the paperwork to support it. I was taken out to the car, which had been meticulously cleaned and valetted and sent on my way.
No other garage that I have used for servicing other cars I have owned has ever made me feel such a valued customer as this dealership does. I cannot recommend it highly enough.
K. D.Not sure we can put into a few words how happy we have been with our service from Mercedes Benz, Newcastle. We came into the branch in November looking for a new car for my husband. He collected it three weeks later and I collected mine four weeks after that! Mine wasn’t planned! I think that is proof at just how happy we were with our service!! Anna Rainey was simply amazing. Literally from the moment we entered the showroom that first day, to the moment I drove mine away. She could not have been more helpful and more lovely. She's a keeper and I sincerely hope she is there to help us with our next car. You are made to feel like a friend from the start and we cannot compliment her and the team enough - special thanks must also go to Chris and Steven. Our first Mercedes Benz cars and we know they won't be our last. Happy, happy, happy!
A. K.Having previously dealt with local BMW dealerships and receiving terrible service I am pleased to report nothing but a wonderful experience at Mercedes Benz.
I called in with a fault on my car and was made to feel welcome straight away. I was sat down and Emma from the service team came and assisted me with my issue. She had the car booked in straight away and obtained me a loan car to use whilst it was in the garage. I was kept updated with the progress of the work being completed in the workshop and it was executed in a very efficient manner.
I visited this dealership with my old car which I serviced myself. The parts department are just as friendly and efficient and were also very helpful in searching for unusual parts from US-spec models.
R. T.Absolutely fantastic establishment! The staff here looked after me from start to finish and made me feel right at home. In particular Daniel Twizzel who in addition to having a fantastic knowledge of the vehicles, even came to pick me up to get to the dealership. Couldn’t recommend more highly!
K. R.Mercedes Benz Newcastle gave myself and my wife an excellent deal on a new GLC and A class with excellent service by the sales team Ewan and Richard. I cant praise them enough for their professionalism and knowledge of the product they are selling. I definitely recommend the branch.
S. B.Amazing customer service. Nothing is every a problem to any member of Mercedes-benz staff. Looking forward to my next car and experience.
C. S.Excellent service. Fully informed at all stages about the outcome of MOT and during the service. Car imaculate after valet ready for pick-up.
m.Fraser was the nicest and most efficient car dealer We have ever had the pleasure of dealing with. We love our new G wagon. Thank you for making it happen.
Sam and Mark Phillips
D. R.A1 experience. Had coffee, went on test drive and ordered car. Pleasant hassle free service from Anna can't recommend highly enough.
Just picked up A class Saloon - fantastic service everything explained lovely staff, hope this is the First of Many Mercedes
Thanks
C. P.Never bought from here before but certainly will be in the future. The staff are great, nothing is to much trouble for them and they go well out of their way to help you. The used "C" Class I eventually bought was at another branch, it was up in Newcastle within a couple of days to let me look at it, it is the one I eventually bought. Chris, thanks very much for all of your help, we both thought you were great.
R. S.Grant Young provided an outstanding service, explained everything in detail and was friendly and helpful throughout the process. I am very pleased with the service he provided me and very happy with the car. Would recommend this company and Grant in particular to anybody looking for a new car.
O. B.Excellent service from start to finish; friendly, knowledgable staff & felt safe & secure with the COVID regulations in place. Jav was wonderful, as was Richard the manager.
J. B.So, having picked Gertrude up from Mercedes-Benz of Newcastle on Monday, I'd just like to share a few thoughts and some feedback on things.
Overall, it's been great: the car itself is staggering and everyone I've worked with in the dealership has been friendly and positive. Now, I'm aware that car sales people can get a bad rap and I'm sure that, around the Universe, all sorts of shenanigans has gone on in the past, so I'm going to single out a couple of people for their efforts in getting me into a vehicle I thought I'd only dream of actually owning.
First, and foremost, credit to my Sales Executive/Consultant/Whatever-the-current-term-is, Nina who has been a breath of fresh air throughout the whole thing. I can't emphasis this enough, but she's just ... herself; there's been no pressure, no feeling of deal slipping by, just a genuine will to get me into the right vehicle. So, if you've had enough of the 'traditional' approach, ask for Nina and tell her I sent you.
Second, and possibly to the surprise of some, Andy, who made all the finance happen. Normally the finance guys are the bane of the car buying process and they get no thanks whatsoever, despite the fact that all they get to do is sit in front of customers telling them that their products are too expensive and that they want them cheaper. Hey, I did the same thing, but, you know what, Andy was easy to work with and, yes, like others, I tried to get the best deal for myself, but we got there in a straightforward simple manner with none of the convolutions that you sometimes hear about.
Does that mean that there's nothing to be improved upon?
For Nina, nope: she's perfect.
Andy? Nope, although, as the paying customer, perfection would only be achieved if the car was, in fact, zero cost. Oh, well, I can dream.
And the overall dealership itself? For anyone who hasn't been there in a while, there's been a little bit of a rearrangement of furniture. The old reception desk has gone to make way for some stairs into an extended customer area. This is great - it's open and specious and the lady who's been there doing duty on the teas and coffees (my apologies, but I cannot for the life of me remember her name) is fantastic. What's not so great is the small stand just to the left of the entrance as you walk in that now functions as a reception pedestal: with all due respect to the person who designed it, to me it has the feel of a trade show booth, or something that would be put in the middle of Eldon Square for the AA to sell breakdown cover from - it just doesn't feel premium to me. There are other issues with it too: having lost the desk, there's no focal point when you walk in, no cues for 'where do I go now?' The pedestal is at an angle to the entrance too, so it doesn't present much of a profile to anyone walking in and it's easy to walk straight past: I did the first time. Any newcomer to the dealership would simply stand there and wonder what was supposed to happen next, especially as the pedestal doesn't have anyone there for a lot of the time: on my arrival for the handover, I stood around for a few minutes trying to look lost and leaning on the E Class information stand until someone took pity on me and I was quickly ensconced in the customer area. And the final thing is that the pedestal is much taller than the old desk was, so if you get any disabled visitors, particularly someone in a wheelchair, you're effectively putting up a barrier to them.
All that said, I do appreciate that there's a balance here between having product in the showroom and the space (and staff) requirements for a 'reception' function and, just because I liked the original desk concept, it doesn't mean that there isn't a better way to do things! I just feel that it's possible to tidy up/improve the experience for a customer/potential customer when they initially walk into the showroom.
Other than that, keep up the good work!
R. C.Fantastic customer service, smiles from everyone and real coffee. Nothing was too much trouble, my new car handover was perfect with full explaination and all paperwork completed for me.
They then continue the incredible service with MB club
P. E.Just wanted to say Thank you very much Rebbecca for your time and effort in helping me to purchase my first Mercedes AMG C63 .
Your staff where at all times very polite , helpful and friendly.. Your AMG specialist Fraser was truly a deciding factor in my purchae , what this person knows about AMG is truly amazing .
J. Y.Excellent service from Daniel Clark, kept me informed throughout the buying process and even after, checking that the car was everything I hoped. Would buy from Mercedes-Benz Newcastle again.
M. W.Excellent sales and service from a highly reputable dealership that specialises in quality cars. The sales team - I dealt with Chris Arkley, are knowledgeable, courteous and patient. The trade in offered on my own car exceeded others by a considerable amount. The vehicle preparation and delivery was exemplary. The best car buying experience that I've had in 45 years.
K. C.Very happy with both the service and the car. The sales lady was a most pleasant person who took her time to explain everything to us properly, she is most definately an assett to Mercedes-Benz, Newcastle. The car is everything I expected it to be.
J.Mercedes Benz Newcastle part of the Sytner Group is the best dealership by far. There sales, customer service staff and facilities are first class. I travel from Glasgow which is a round trip of 330 miles and 5 to 6 hours travel time. I’ve purchased 4 cars over the past 6 years which is testament to there top class service. I would highly recommend anyone buying a Mercedes Benz car to make this dealership your first and only stop. One very delighted and loyal customer.
H. N.Excellent service from start to finish, the team were there at every step.
They found me the right car at the right price - and delivered it.
Thanks to Javaad & Andy
M.Staff were very helpful. Couldn't do enough to make sure we found what we were looking for.
Y. D.I Had a ongoing problem with my car and it was very frustrating situation...After getting in touch with the service manager (Mr.Pav) he helped me to sort out the problem.
Im very pleased with his attention to details, great communication skills and caring to the customer.
This type of professionalism and commitment to highest level of customer satisfaction has to be acknowledged....
J. W.Thanks Paul D once again for your expert guidance , patience, and great customer service . Buying a car during this awful pandemic is quite a challenge, however once again you made it a pleasure . Congratulations to Mercedes Benz of Newcastle and especially to you .
Joe & Wendy
J. C.Great experience at Mercedes. Looking around with possibility of buying next year. Staff were very attentive and helpful. Many models to consider in the near future. Free tea, coffe and snacks as we were there for over two hours looking around, but loved every minuite.
S. B.I recently bought a Mercedes A Class at this garage. Jav was the sales advisor and was very professional and helpful throughout the process of choosing a car as well as the transaction of buying the car. No problems occurred and everything ran smoothly through the whole process. Couldn’t recommend Jav enough!
D. B.Tip top Covid arrangements. Their interactive screen & scan told me I was "normal". Hadn't felt that way for years, so I am happy with their vote of confidence.
D. G.A class ***** just like the car I purchased. What an absolute pleasure purchasing a car from Sytner Newcastle. Chris Carle was one of the best people I have ever dealt with when purchasing a car. I’ve had some experiences with other car dealers in my time which really tarnishes you buying a car again and this fantastic experience and second to none customer service was outstanding which really makes all the difference. Everyone a pleasure to deal with and from just looking around at the cars, to having a test drive, sorting out the sale to the great reveal of collecting my car on handover day was just great!
R. B.Excellent service from the minute you walk in to the minute you leave with your car. The level of customer care is above and beyond.I have delt with both Elliott and Sean and they are a credit to Synter as they both go above and beyond. My car had to come from Bath but it was there within 4 days. They even made a exception for me to pick it up on a Saturday. Which is there busiest day but it was the only day i could do so it wasn't a problem. I would recommend these any time I'm on to my second car from them and I'm not sure I will go anywhere else.
P. S.I would like to say a big thank you to Kieran Hanson in the parts department, really helpful and great customer service, he's a really asset to your company
Many thanks and paul smith som
G. T.I went into Mercedes Newcastle last Sunday to browse. A short time later I had bought a car! I was approached by Stu Wilson, who is with out doubt the nicest car salesman I have come across. Stu was knowledgeable and very helpful throughout the whole purchase experience. I collected my car tonight, and fully briefed on the future service I could expect from the dealership, and also on how to operate the vehicle, drove off into a bit of a snow storm, happy in the knowledge that there was a nice new Mercedes umbrella in the boot. Exceptional dealership service. Thank you
B. T.My car was booked in for a B Service and a MOT on 13 February and a loan car was arranged. The MOT was due for 21 February. Unfortunately we had heavy snow overnight and I was unable to attend so I rang to cancel. It was not possible to rearrange a combined MOT and Service with a loan car before 28 February so I booked the service for then and booked a "while you wait" MOT for 18 February. The car failed the MOT due to a front suspension part which was not in stock but would arrive the following morning. Under the circumstances they found me a loan car and also offered to carry out the service booked for the 28th while the car was waiting for the part. Eveb better was the fact that the suspension part replacement was covered by the MOT Insurance. Great service.
P. N.Excellent experience from top to bottom. Great advice and approach from Alan who I dealt with who hit peak helpfulness and the right balance. Not too pushy and giving all the information needed, he made it painless. Something I valued very much.
B. P.It's nice to be able to look inside a car garage with out being jumped on by every sales person. When asking found them very knowledgeable and helpful. They have a good range of cars new and used and will even search their network to find the right car for you.
D. S.Mr Jonathan Moore and his team are a credit to your business. Couldn't have been more helpful and attentive. Thank you very much.
D. T.Just bought a GLC from Mercedes after looking at lots of similar cars. One reason for buying the car was how good the service was. Ewan was great with us couldn't do enough and you can take your dog into the show room which is a nice touch.
c. d.We were recommended to go to Mercedes newcastle through Shaun the sales manager.
As my son Ryan was looking to buy a new car.
We were warmly greeted by staff and sat down offered a drink, Alex was very helpful, the lady on front desk was excellent and told us Anna would be with us in few mins.
Anna came over and was very helpful professional and very friendly.
she could not have done more to help us and arranged test drive straight away as Ryan was looking to buy his very first new car.
Anna took her time to explain all options available prices, colours she listened to everything my son was wanting in his new car, then said I have this one brand new A class in Black.
once we agreed on car she arranged full finance explaining every thing in detail.
My son was very happy with deal offered and was very pleased to say yes and collects his new car in 2 weeks time.
your staff and ESPECIALY Anna are credit to your company and customer care was excellent start to finish.
Thank you Newcastle Mercedes highly recommended.
J. M.Excellent service from Fraser although we finally bought a car from a different dealer. Solid professional service. Much appreciated. Thank you.
N. R.My car was booked in for its MOT and I received an email saying the dealership was closing but the service dept would remain open. Then I received another email saying that the service dept was closing and my MOT was cancelled. That caused me some concern because I was unable to tax my car and would have to submit a SORN. I was delighted to recieve a call from MB saying they were going to operate a reduced service dept to cater for front line workers who needed their cars during this crisis but they would do my MOT and service that day if I could get the car to them which I did within 30 minutes. So later that day my car was MOT'd and taxed much to my relief. Can I give a special mention to Saddiqe for the excellent contact and keeping me fully informed and arranging for the work to be done. Thanks 10/10
s. n.Credit where credit is due.My car was due a service in September,and due to my husbands illness and my disabilities we were unable to travel to Newcastle.Mercedes Newcastle offered to collect the car from our home,by special arrangement,service it & MOT it and return it that evening.Given these difficult times with COVID it was so much appreciated. Our thanks to Sadiq Niaz & Georgia Poyntz for making this happen.Sheila & Gary Nichol-Velt.
W. G.my wife and I were looked after by Ray who provided excellent service to us when we were looking to purchase a car.We eventually did buy and Ray was very thorough in his explanation and demonstration of all of the specifications of the car. The follow up call to ensure all was Ok was much appreciated and very professional.Thanks.
C. H.Wouldn't buy a car from anyone else, Ewan Botcherby made the experience at Mercedes - Benz amazing. I was kept informed from when I first ordered my car till I received it. The service was extremely satisfactory and I would definitely recommend anyone wanting to buy to ask for Ewan. Thank you so very much.
m. s.I visited mercedes Newcastle to purchase a new car and the service I received was excellent .I would recommend this showroom for its prompt and professional way they took me through my choices and timelines that would be involved for me to have the car off my choice .
a. m.Outstanding service for parts and super fast delivering times on items , a very helpful parts team indeed , excellent coms on parts info . thank you.
A. B.Excellent service. The salesman (Chris) kept me informed throughout the buying process and car was delivered promptly
E. M.Thanks to Jamie and the team at Sytner for the care taken to prep our 68 plate GLA. The customer care and focus at Sytner is as much a part of the buying decision as the car itself. They are great people to deal with !
M. H.Excellent service with no pressure from Mercedes-Benz Newcastle upon Tyne.
I have just purchased another new Mercedes from this dealership and it has been a pleasure from the inception of the sale to the collection of the car.
The staff were extremely helpful, namely Ray Coates, Andy McNally & Shaun Baldwin.
J. D.Ok so seen a car on the website emailed the branch, I was put in touch with a guy called Robbie he was the most helpful, Service was fantastic, I had drove from Manchester to there to pick up and the deal was done over the phone everything went smoothly and it was the easiest despite the current covid situation.
Just want to say thanks to Mercedes and Robbie very happy with my GLE350.
Thanks
S. N.We dealt with Spencer whilst purchasing our new Mercedes. He is an absolute asset to this company, his knowledge and professionalism whilst being down to earth. Thank you so much and we hope to deal with you again.
M. M.Just had my car serviced at Mercedes Newcastle. This dealer is in a different league to any I've used before. Everything from the first warm welcome in the morning, the superb environment, the free coffee, the perfect courtesy car and the safe return of my freshly serviced car was first class. Oh and the AMG section was rather special.
P. H.Not sure what RN was smoking when he decided to write what he did about Sytner Newcastle but I can say my wife was treated very well in deed.
The salesman and sales manager plus the general sales manager Shaun Baldwin were very helpful and pleasant, there was no pressure to buy a car and the purchase my wife made was carried out very professionally.
It is her car and she carried out the negotiations with the salesman who was very courteous and respectful and didn't treat her as if she didn't know what she wanted.
I would certainly reccommend anyone looking for a Mercedes vehicle to go along and see what they have to help you make the correct decision for you not just to get a sale for themselves.
Well done
Peter Hopper
R. M.Excellent service from Sam Rose. Very pleasant and polite in every way. He was proactive, pleasant and extremely helpful.
Highly recommended. The manager Andy was wonderful too! Thank you MB of NC !
S. T.Fantastic service. Very friendly and helpful staff. Specially young scott. Couldn't do enough to make us welcome. Found the car i wanted. All done within 30 mins. Thanks again guys and keep up the good work .
G. W.Very classy, good sales people, felt very low pressure but plenty of assistance when I needed it. Lots of good cars, worth a visit just to see some of the high end stuff in the show room. I didn't buy this time but I'll definitely be back when I need a new car.
S. L.Professional, great quality service - highly recommended. Delivered the premium service experience I would expect from a Mercedes main dealer, no complaints.
A. C.Fantastic service. Pav Aslam the service manager is a true professional and credit to the company. Premium brand/Premium Service.
P. S.Thanks to Jav for a nice smooth purchase..
Very helpful..much appreciated..
I. C.Absolutely amazing experience! My first time buying at a main dealer and my experience couldn’t have went better. My experience would not have been the same without my brilliant sales assistant Anna who went above and beyond to make my buying experience the best!
J. C.I have recently taken ownership of our new CLA200 AMG, this is our second car from Synters, we always deal with Mr Paul Doran a wonderful polite helpful man where nothing is too much trouble to him, once you’ve ordered your car Paul gives you regular updates on where your car is and delivery etc, we cannot fault Paul or the brilliant service we get from him and all the team at Synters of Newcastle.
Thank you very much, always a pleasure.
Kind regards,
Viv and John Clegg.
J. W.Absolute Great Job! Even in during this difficult time Sytner pulled it off again. All in time, good communication - Perfect.
Thank you.
N. C.As advertised i booked a 48 hr test drive in a cls. When I arrived they informed me the car I would have got was sold and the backup had no tax. They did everything they could to fix us up but only had the car a few hours. Shame.
P. W.Following a telephone enquiry, my Wife and I were immediately offered an appointment with Ray Coates. Ray soon followed this up with our very own personalised video presentation which was hugely informative and of great assistance. We called in unannounced prior to our appointment so my wife could have a look at the range, as she couldn't make it on the date we'd set. This was no issue for Ray who very kindly arranged an impromptu test drive there and then and was only too happy to discuss our potential purchase at length, if not for the fact we had made other plans for the day.
By the end of our planned appointment, which was totally hassle free, we had a new car!
Ray made the whole experience a pleasure, he is a genuine guy and took great time and effort from start to finish to explan everything clearly right down to the comprehensive hand over, we even recieved a free Mercedes hat, scarf & umbrella! This was followed up with a call the next day just to check everything was ok and reminder that if at any point we needed anything to give him a ring.
I hate being pitched at, which is why it's so refreshing to have an experience like the one we had with Mercedes Newcastle.
We love the car and we are definately now Mercedes converts, having spent several years with a German competitor over the road.
Many thanks Ray, also special thanks to Gregg Martin.
C. M.Dan in the parts department was very helpful. Obviously he knew what was what when it came to what I needed, even without part numbers.
More than just that (as this is what you come to expect), Dan was thinking outside of the box went I ran into problems and really helped a lot.
Thank you for reminding me that there are people out there willing to not just do their job, but do it well with a customer in mind.
M.Great staff, very friendly and helpful 👍
K. S.The Mercedes CLA is excellent is full of nice utilities.
M. S.Just collected an A Class after amazing service from Anna Rainey.
Anna is a credit to Mercedes and has made the whole process easy and stress free.
Anna always answers emails and calls and goes the extra mile.
The knowledge and detail Anna has has been really reassuring as she has been able to answer any questions put to her.
I would have no hesitation in recommending Anna to friends and family and will definately return.
Thanks again!.
Melissa
S. M.This was a return visit to "MB Newcastle" to purchase a second Merc for my wife. Everything was taken care of from our initial enquiry to the handover and collection of the car. It was good to meet up again with our salesman Neil Taylor who we bought our first Merc from. He was totally professional in all areas and a pleasure to deal with.
We do not hesitate in recommending MB Newcastle and in particular Neil T, you will recieve expert service and a friendly approach with everything taken care of to the highest of standards. 5 Stars *****
S.The whole experience of visiting and collecting my new Mercedes Benz, from Newcastle Mercedes Benz, was such a joy.
It was the little details that has impressed me so much, for example a message board next to the car on the day of collection etc.
The attention to detail and professionalism of the staff also impressed me.
R. B.Top class service we called in just on spec explained what car we had and what we wanted Sean was very helpful
M. W.Hi i had a lovely day when choosing a car sales person was really helpful and friendly. But since ive received the car witch is everything i wanted igot told i was getting mercedes me for free but now its onlly for three months and after 17 days still getting told system down and cant get conected .i contact Mercedes me website been told nothing up with it site .
L. W.Recently part exchanged my Audi to a Mercedes. Overall I'm very pleased with the entire purchase, from the sale to presentation.
A first class team at Mercedes Benz Newcastle!
L. A.*****5 star service from start to finish*****
Just bought a Aclass yesterday from here the service from the sales lad Chris Carle was amazing from start to finish! Thanks so much for making everything so hassle free. Highly recommend him when buying a car from here!
J. P.I have dealt with main dealers for 50 years and can honestly say Sytner Newcastle has opened my eyes in so far as being way up there in 1st place for quality customer service. Their staff are extraordinary. ... from the welcome desk (Dawn & Lynn) to the Boss Rebecca .. not forgetting Viv, Emma, Chole, Rob, Stu, Pav .... they all excel in going the extra mile. Really can't thank the whole team enough for looking after us so well and with so much care. Not so much 'another main dealership', more like extended family!
A.A.I
My experience with Mercedes benz Scotwood road Newcastle was a good one though at the start before finalising on things like figures which both party are happy with plus this is expected when purchasing something but as soon as that stage was over, it was a good experience
Ray...
Spencer..
CHRIS ARKLEY thanks allot for the smooth finish from the car being ordered to collection plus a courtesy phone call to see how am settling with the new car I would recommend Mercedes Benz Newcastle to friends or family and anyone just ask for Chris Arkley excellent customer service..
D. P.Great aftersale service, complimentary vehicle health check with video, fluids topped up and car wash, while you wait. Comfortable waiting room includes quiet zone and great coffee (also complimentary).
J. N.I have never had a Mercedes before but all the staff I came in contact with were brilliant, even if you don’t end up buying a car it’s worth the visit to see a G/wagon and look at the view from the top of the hill.
A. G.It took me a long time to find a good dealer but now that I found them I am going to stick with them. Their customer service is excellent. They are friendly and they actually contact you back when they say they will. You don't have to chase them up.
A. O.Just want to say how good their service manager Pav is!! always happy to help and will always go that extra mile to make sure the customer is happy.
Great asset to your company!!
R. L.Just want to say thank you very much to Natalie in the Service Department, as I have 5 Mercs with yourselves and no matter what time, day or night she has always has given me her time and a first class service and I am so pleased with what she has done for me. Thank you.
L. F.Popped in to change the batteries in my keys.
Best customer service ever received from each member of staff. Very welcoming.
c. m.Alison Bates in the Smart section gave the most excellent customer service experience to my eighty-one year old father-in-Law John Clark recently. He is chuffed to bits with his new little Noddy car! Thank you Alison, you are a valuable asset to Mercedes Benz Newcastle, well done.
A. B.Very professional service from start to finish. Very impressed by Stephen Gelson in particular. This is our first experience purchasing a car from M-B.....would recommend to others.
J. W.Excellent service and very helpful staff. Car was serviced and MOT’d and a faulty battery replaced under warranty. No quibbles. Would definitely recommend 👍
G. B.I felt like a valued customer from start to finish. All options were clearly explained and I was impressed with the sanitising measures.
D. P.After recently acquiring a Mercedes from MERCEDES-BENZ NEWCASTLE I can honestly say we have Never had such an amazing EXPERIENCE of taking delivery of a new car of which we have had quite a few .From taking a test drive through to driving away in a lovely new MERCEDES ,kept in touch at every single step by a lovely helpful young man called EWAN .FIRST CLASS SEVICE EWAN ,and thank you .
E.Vastly improved experience than last try to buy a car here thanks to Dan.
S. P.Chris Carl made my 1st experience with MERCEDES-BENZ fabulous , he was patient and took time to explain about different car’s ensuring we found the best one that would meet our needs , he went above and beyond to make us feel special about purchase 😊
S. D.Great customer service and friendly staff.
L. V. Z.I've just bought an approved used Mercedes from Newcastle branch. And I couldn't be happier. Thanks to Alan for looking after us so well.
M. W.Very impressed with the hole experience of visiting Mercedes Newcastle. The sales purson who dealt with me was so helpful a kind. Thank you Mercedes of Newcastle. Mr & Mrs wylde.
K. H.Nice service and problem was solved straight away.
L. H.MOT arranged quickly and efficiently. I was advised that I would have to wait a maximum of an hour and a half but turned in to over two hours despite the fact that I only needed two new tyres!
S. A.Fantastic tested drove a car was amazing so I am getting one
F. C.What a pleasure to have such friendly, knowledgeable and professional staff. They go out of their way to help and assist and put good customer relations at the heart of what they do
P.Amazing experience from start to finish, will definitely be heading back for future services and a new car.
D. S.I wish there were more stars available!!
The customer service that i received from Elliott and Alan was the best I have ever had in my 30 years of motoring.
Simply the Best! Thanks guys.
G. A.Traveled North from the Midlands to complete a deal on a classic SL350. Connor in Sales provided a first class service and made the jourrney well worth my time and effort. Can't praise them highly enough!
M. L. B.Just amazing service from truly brilliant professionals. I wouldn’t trust anyone else on my Smart Roadster. First Class all round.
P. B.Looks good but I went too Vauxhall, Bristol Street Motors, never know, might pop in when win lottery 🤣
W. C.Helpful and friendly staff
Good COVID measures.
J. V.Viewing some really beautiful cars! I've never been a huge Mercedes Benz fan, but I am now! Impeccable collection. AMG is just pure awesome.
C. A.I have only ever had experience of the after sales side of the site, so that said, what I am about to say may surprise... simply the best dealership that I have ever had the need & now desire to interact with.
t. h.Mercedes Benz Newcastle is by far the best Mercedes garage in Northumberland the service is second to none, our salesman steve was fantastic a real asset to Mercedes thank you very much for all your help , We will be back for our next car with out a shadow of a dought.
J. C.Despite the restrictions imposed by the coronavirus my car service was completed at the time specified and the communication and explanations given by the service manager could'nt have been more helpful
L. D.As always the staff were super friendly. They made sure I was well taken care of. They make popping in such a pleasure rather than a chore :)
A. H.Excellent service. Can't help you enough.
Plenty phone calls and emails to keep you informed all along the way.
G. M.Very welcoming, if you are waiting to be seen, your offered a hot drink and biscuits Very friendly and helpful.
c. g.Great showroom. Nice staff on reception. I gave them 3 stars as they at least offer you a coffee on your long long wait
S. M.Great service made getting a new car a very exciting and special day brilliant service and care could not fault a single thing from start to finish
J. V.Great company to deal with, friendly and professional. Would certainly recommend MB Newcastle to anyone intending to purchase a new or previously owned Mercedes car.
R. B.Straight in and straight out when the service coolant low indicator came on. Very friendly and efficient staff. Certainly will be using them again.
L. h. C.The staff are awesome, freindly and there customer service is above and beyond! I'd highly recommend anyone to come here for there Benz or Smart car as they will have the best and freindly service.
K.I'm an external contractor here on occasion so not a customer per se, but all a lovely bunch of people regardless. Receptionist's and service desks are a delight to deal with.
a. n.Excellent service from javed had a great experience purchasing the car
l. h.Been to get a motability car for my mother of Stephen he is such nice bloke and no what he talking about he def gets 5 stars thank you for your support .
S. J.Have just purchased a fabulous mercedes 220 car would like to thank Robbie and Paul for excellent 5 star service and help we received when purchasing the vehicle . Sue and Steve Jones (edmundo)😃😃.
C. D.Spoke to Alan Dimmick who was really helpful. Professional and kind staff, wouldn't hesitate to use them again.
H. T.Fantastic service again from Mercedes scotswood rd branch over the moon Jamie was so rite when he advised on Matt black wheels for my new GLE just looks amazing his attention to detail is spot on thanks so much
C. A.Very friendly and professional service, particularly by the Sales Exec, Anna.
Thank you.
B. S.the purchase of my Mercedes was a no hassle no problem occasion, Mr sewell in sales was helpful and had the answer to all my questions in all a good day.
P. K.Excellent service,
From Richard And his team
The whole buying experience was excellent,
Helpful staff.
Definitely would recommend.
R. H.Went in today and saw a young lad called Christian. He couldn't have been nicer, my wife is very fussy choosing a new car and he listened to everything she said and didn't pressure her into buying anything, instead he sent me a lot of info on the cars my wife was looking at her to peruse at her leisure, if you're going to buy a car from here definitely seek out this lad Christian
g. b.Cannot thank the team at newcastle.Friendly and helpful Well done to you all ty mick
P. L.Great customer Service and purchase experience from Sytner MB of Newcastle, special thanks to Chris Carle. The car is truly awesome mate!
Z. W.Excellent service from Phill in the part's department, organized my new rear light seal
In no time at all. A real pleasure to deal with.
D. D.Dealing with professional people.
Emma Gibson especially regarding ' Mercedes me'
Friendly welcome from Dawn.
Excellent service. First rate.
A. I.Lovely friendly staff. Went in due to a recall got offered tea coffee and lift into town while car got worked on. Overall great experience
J. W.First class service despite. The staff were fantastic despite all the pressures of lockdown. Very helpful would recommend.
N. W.Paul Doran looked after my wife and I. Very professional. Would not hesitate to recommend Mercedes - Benz Newcastle
A. M.Excellent service. Staff great. Thank you all at Mercedes Newcastle upon Tyne.
J. R.Great experience all round. Callum couldn’t have been more helpful, will definitely be back in the future.
T.Positive sales people really know there product & a Great Car ,Thats 3 AMGs in my collection Now.
Thanks Fraser Watson
A. H.Incredible service. The salesperson I dealt with - Joe - couldn't be more friendly or helpful. I was constantly made to feel welcome and at ease.
A. G.Friendly staff. Decent coffee. Grossly overpriced servicing/aftersales. Par for the course for Mercedes owners though!
J. A.Service and pricing reasonable for premium brand. Haven't managed mothers expectations when carrying out various works on her car
H. F.Best place for car service they treat you so well free coffee pastries biscuits keep you well uniformed I was so impressed with the service of this place that's why I gave the full five stars
P. B.I was pleasantly surprised when I dropped in to pick up some oil for my car, £6.00 for a litre of genuine mercedes 5W 40. 😁
J. M.Can’t beat genuine parts with quick delivery, well done guys
T. M.Brilliant and excellent 5 star service
B. C. L.By far the best Mercedes garage in the North East
Customer service excellent
Staff all courteous, friendly, and helpful
No pushy sales jargon
d. M.Brilliant from start to finish despite the lockdown. Also hands down the most covid secure place I’ve visited.
J. G.Customer Service just gets better and better! Excellence in every way. Have been with Mercedes for 25 years. Congratulations !
S. M.Very satisfied, with all staff I dealt with, highly recommended the Mercedes Benz, Newcastle-upon-Tyne, Scotswood Road. Top garage, cars, and the way your dealt with 👍.
P. D.A lovely garage with lovely staff. Very helpful an serve a delicious coffee to you while you wait. Highly recommended.
F. B.The garage was what you’d expect from Mercedes, all staff were friendly and helpful. Particularly Chris who was a pleasure to deal with. Thanks again!
K. G.Never fail to impress. The service is excellent. A car dealership that puts most others to shame.
J. F.My thanks to Chris Arkley, Sytner sales executive, for his friendly and professional approach following my recent purchase at Mercedes Benz Newcastle.
M. J.The name speaks for itself, huge site and the cars are all detailed with all the information you need to know if you're considering in purchasing one.
Also the cars that are clearly not in my budget are lovely to look at 😊
j. d.It’s a family environment and look after you 100% in all departments just to say a big thank you to all staff on my visit world-class💎💯
l. m.Buying from here was a whole new experience the staff are sooo nice especially Ewan he was informative helpful pleasant I was completely confident in my choose thanks to him thank you all
D. T.As usual a brilliant experience from the moment you walk through the door to driving away. All the team are welcoming and friendly.
C. K.It was amazing the service was brilliant they even offer you coffee or any drink they also let you sit inside of thier cars
P. S.Answer the phone all the time never ignored like the sunderland branch very helpful
O. S. C.Excellent service every time for their help within the trade by their service department. Service technicians always very helpful. Highly recommended!!
s. p.Fantastic customer service, Neil made the whole process quick and easy.
Many thanks
D. C.Always great service. Staff are lovely and you can trust them with your motor.
D. M.Exceptional service from a top team of professionals
g. n.I wanted to post my thanks to Andrew and team for working with MB UK in getting my repairs done free of charge because the car was only 3 months out of warranty.That's what i call customer service!
K.Made very welcome to Mercedes Newcastle and totally looked after during the purchase of my new car from Elliot... Great salesman....
C. T.Excellent service from start to finish from Ewan and Richard. Loving my new car
A. R.Fantastic pre and post sales service. Can’t recommend Chris Carl’s enough - friendly, helpful and professional.
S. H.Complete stress free purchase of my GLC 63S AMG. A special mention to Fraser Watson for making it all so easy.
l. s.Chris Arkley's professionalism and pleasant manner created an enjoyable smooth purchase.
A. L.Bought a number of new cars over the years this experience was as pleasant and quick as any 1st rate
J. N.I bought a new car. My 3rd from them in the last 3½ years So my visit was spot on.
C. p.Fantastic service all round exactly what a top car dealership should be , especially stuart wilson
C. H.Fantastic customer services from Neil Taylor as normal
M.very good service car delivered quickly as described would recommend this garage
P. C.Excellent service as always. Special attention made to Social distancing .
Special mention for Sadiq.
M. E.Excellent service. Professional staff. No pushy sales people. Great hospitality.
N. W.Exceptional service from Paul.
D. J.Absolute efficiency and complete service provided. Welcome feeling on arrival and very pleasant experience.
P. J. (.More like a 5 star hotel with cars in, lovely staff, spotlessly clean, cannot wait to visit again and get my car 🙂
G. W.Excellent service from staff as always, MOT did take longer than time stated when booked online.
C.Very friendly staff. Luxury waiting area with coffee bar quiet and relaxing environment.
R. B.Have bought before but found a vast improvement this time . Staff great and a good deal as well . Will be back
D. D.Great service and fantastic showroom. I was really impressed with my purchase.
S. M.Fantastic service, fantastic people, fantastic Mercedes-Benz driving experience! A lifetime customer of yours 🤝
G. C.Absolutely fantastic as usual. Attentive and professional whilst bringing a sense of light humour and chill-ness.
m. H.Expensive but excellent service, quick delivery. Thanks very much
M. E.Very good, easy transaction , good value, Fraser very helpful.
M. A.Excellent customer care displayed by all staff especially our sales exec Anna Rainey
c. b.Absolutely amazing service !!highly rwcommend them to anyone and special thanks to saddiq and claire allen
S. T. G.Perfect service and strictly organized about Cov-19 safety.
r. p.Very helpfully, staff were honest and didn't feel pressured for a sale !!! Will return to test drive a different model.
B. N.Everything first class service as usual very good
S. H.Always first class service, helpful welcoming staff and genuinely a good experience! Top people!
R. D.Pav, you have been a real gem , thanks for your help in resolving my issue, brilliant, it was what i was expecting .Cheers Rob
S. L.A great experience from start to finish. Dealt with Robbie Sewell who was first class.
K. C.After buying cars since 1956 this was the most enjoyable experience of them all well done
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