Reviews of Tyne Valley Motorhomes. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).

Tyne Valley Motorhomes

70 Reviews

50 Comments

Car dealer

RV dealer

Byermoor, Burnopfield, Newcastle upon Tyne NE16 6NS, United Kingdom

Description

Information of Tyne Valley Motorhomes, Car dealer in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Tyne Valley Motorhomes

Popular times

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Reviews of Tyne Valley Motorhomes

K. P.

We bought our motorhome here and they have been exceptionally good at every interaction. We just had an overnight stay and our booked appointment was super fast and moved forward to free our day up. Excellent service and the team are so helpful 👏 …

J. S.

Bought my chausson 610 welcome premium had a few teething problems, as its a family run business they have pulled out all the stops to get our problems sorted out. Thank you so much!

s.

Yesterday I placed an order for an Auto Trail EKS motorhome. I must say it was a very positive visit to this dealers. Every person from the receptionist, who was very attentive, to Callum, Simon the Sales Manager and the CEO made it a pleasant experience. We managed to get a good deal, and the CEO went that little bit further on the price for us which was really a special touch. Based on our visit I am happy that we will be using this dealer for services and any accessories that we may need. Well done all.

J. A.

Recently visited tynevalley Motorhomes to view a MH my wife and i liked.after leaving a deposit , we went home to organise additional finance to fund the vehicle. Alas, this wasnt to be, and our deposit was returned after 7 days or so. The service that we recieved from this company was exceptional. Friendly staff, coffee on arrival, but ,the biggest asset to this company is johnathon jeavons. Johnathon is not a pushy salesman. I found him to be honest, open, informative and a truely nice guy. He is a credit to this company ,and a valuable asset. Thank you johnathon.if your looking for a new or used MH, go no further than this company.i will be back to buy from them, when i have all the funds to do so.

M. S.

Full marks for customer service and a special mention to Kerry in the service department. Many thanks.

P. P.

Waited a year before posting this review. Sales staff good, handover good. 2 warranty issues dealt with promptly and with no fuss. Took out a service contract, could have been a risky move not having used this dealer before. Just been for habitation Chech and vehicle service. No issues, no dramas. In 17 years of owning a MoHo this is the best dealer service I have had. So well done guys, keep it up. Read some of the negative reviews which are a worry though. But I speak honestly as I find .

B. C.

Needed my Motorhome serviced which is my pride and joy, first time customer at Tyne Valley Motorhomes, I was so impressed with the service and attention to detail I received. lovely people to deal with, also quick and kept me updated. Extra bonus was I found my Motorhome had been valeted it was lovely and clean. Thank you I will definitely be returning and will recommend you.

G. G.

We had our habitation check carried out TVM , and had some damp issue in the boot area , moho just been into them to get hab work done plus other warranty issues , all resolved and we received fantastic customer service with contact throughout via text, phone calls and email. TVM were not my supplier but we cannot fault their after service, very efficient and a lot quicker than my original dealer . Just 1 last issue touch wood to resolve and are awaiting a call once parts /seals plus decals arrive on site . Keep up the good work and great service ..

C. S.

Where to start? We purchased our new Chausson titanium over the internet without visiting July 4th 2020. We live in Derby. The service and contact was something we hadn’t experienced before. The attention to detail and support was exceptional. I would recommend Tyne Valley to anyone if you looking for customer service that’s next to none.

m. s.

FIRST CLASS AFTERSALES SERVICE My caravan required servicing and I was directed to Tyne Valley Motorhomes by a friend in the caravan club. I had heard good things about them so I thought to give them a try. The booking process was flawless, i was unable to speak to them straight away so I left number. Within ten minutes my call was returned and the booking made with price and availibility. On arriving I was made to feel valued and the caravan was checked over and taken to workshop. The work was carried out on time and the quote given was the price charged. Caravan was washed and parked ready to pull away. This company exceeded my expectations and have secured my future servicing requirements A BIG WELL DONE TO EVERYONE. .

A. C.

My first experience of using TVM. Recognised and respected dealers and service agents for several different motorhome manufacturers. All my dealings both in-person and on the phone have been great. Highly recommend them for high quality service. If you have a motorhome, just send it here for servicing...they know what they're doing!

S. H.

Excellent service on our last visit to Tyne valley motorhomes. No hard sell just left to look about ourselves to make up our minds in peace. We can’t thank them enough for the great service.

S. P.

First time buyers come to tyne valley motorhomes and they were very friendly answered all our questions very helpful and welcoming. Very happy with our first motorhome 😊 …

R. S.

We bought our motorhome from Tyne Valley Motorhomes and dealt with Jonathan. We have nothing but praise for the company and their customer service. We had a couple of little problems (as you do with a new motorhome) and the service centre team dealt with these quickly and efficiently. They made sure that we didn't miss our holiday. I would highly recommend anyone looking to buy a motorthome to visit them.

e. b.

We have a Swift Escape Motorhome in Australia and needed a new interiour handle for our Habitation door. As we couldn't locate one in Australia, we contacted Kieran at Tyne and the service could not have been better. He went above and beyond an expected level of service and kept in contact with me until the part was in my hand here in Australia. It is this kind of service that stands out and should be applauded. Thanks again and if we need anything else for our beautiful Motorhome, we will surely come straight to you.

J. W.

Bought a new motorhome here in July and have received excellent service at all times, very friendly. All at TVM go above and beyond to make sure you are happy and this goes beyond the sale to aftercare. As with most new motorhomes we have had the odd issue and these have been dealt with immediately to a high standard with no fuss. Thanks TVM

B. R.

We are just taking delivery of our second motorhome from Tyne Valley and have found the whole experience very easy and most helpful. We visited to view and ask advice on how to use a motorhome as we had no experience whatsoever. The saleman who helped us was Simon and he spent time and effort to explain everything we asked. Simon manner was most helpful even though we he did not know if we were serious buyers or just looking. Once we thought a van may be suitable, but wondered if it would fit on the drive, Simon brought it around to the house so we were fully satisfied. We had extras fitted and a couple of faults rectified by the service department and again our experience was first class, telephoning when the van was ready and even keeping it for us until it was convenient to collect it. We went back to Simon when we thought we may need a better van and again Tyne Valley were very fair with our trade in value and fitted all our extras from the old van onto the new one. Overall a very easy experience and very good people to do business with. :)

S. B.

Called in in the hope of getting a fresh water external waste pipe, (mine was holed therefore leaking). One of the service managers took the old on away and after a coffee and a chat to other customers he returned with a new pipe. Not only was the coffee free the pipe was too. Things couldn't be any better. Thank you very much Tyne Valley Motorhomes. A fine selection of vehicles to drool over as well.

P. E.

My wife and I highly recommended Tyne Valley Motorhomes (TVMH) because:- They have evidenced a belief in building a long term, personal relationship (good for motorhome long term investment). Evidenced flexibility. Don't just follow systems to suit them. You can meet the aftercare staff. The technicians acknowledge you. You can talk to the person working on your motorhome. You get to know names. The aftercare teams (service and admin) are knowledgeable, helpful and willing. Sometimes they get it wrong, just as we do. With tolerance and manners on both parts we laugh in the end. They can draw on extensive experience across a number of manufacturers. Shown good warranty experience to us. Dealing with manufactures isn't easy. The business started with Derek & Elaine Armstrong building and selling motorhomes from their driveway. Jonathan, the son is now the active principle. A very approachable person. These family is still very much in daily evidence. They know the motorhome business from the hands on ground up. Not like some we have found with vested self interests first. Events don't always go according to plan, either ours or theirs; however we have always found with a willingness to listen, consider and respect from each others experience we have found solutions and believe we have a good long term relationship. Good people – good service. Thanks for reading.

l. g.

After sales is brilliant! Such an easy process with great caring staff, I have been a customer of theirs for years and I’m never let down. I would highly recommend going there for all your motor home needs.

S. H.

Fantastic company, staff are so helpful and always go the extra mile. The service I have received when I have needed my Motorhome serviced or repaired has been amazing. Well done and thank you for your help.

J. A.

Just had Motorhome in for Habition check, 1st class job as always, we’ve dealt with Tyne Valley Motorhomes for 13 years now and always receive excellent service and the staff are very helpful and professional, I wouldn’t hesitate to recommend them for all your Motorhome needs.

I. C.

Hi I’d just like to leave a kind review for Jackie in your parts dept , she done a brilliant job in sourcing and sending a exterior roof frame for my Elddis 125 , great job 😀 Kind regards Ian …

K. E.

Just had some warranty work done ,today ,service department fantastic ,very helpful lady’s ,service engineers jumped straight on vehicle resolved all issues within 2 hours ,excellent service highly recommend Jonathan in sales very accommodating all through the sale

G. S.

Excellent service received from Tyne Valley Motorhomes would definitely recommend.

S. M.

Aftersales is Brilliant. Staff that we dealt with couldn't be more helpfull. That was Carl, Malcolm and Steve who did our repairs. Great place to deal with.

m. v.

Would like to thank Tyne Valley for everything that they did for me yesterday even been down to dog friendly once again a very very big thank you made very easy 🐕😃 …

s. b.

Bought my motorhome 4 years ago from tyne valley motorhomes, return every year for my habitation service with a loan car, always get a phone call a month before its due by the service department to arrange a booking, service always completed within a day ready to drive out looking clean as ever from the free service wash :)

A.

Had an issue with our caravan, they couldn't do enough for us,reception staff great. Got us back on the road in about half an hour. Really impressed.

N. C.

I've just bought my first motorhome from TVM. Jonathon and colleague were very helpful. I would 100% recommend TVM.

f.

Great service from Sales staff Joe and Simon and a great handover experience from Carl. Very pleased with new van.

J. A.

Great service received. Would most certainly recommend.

b. o.

Bought a motorhome from these people Few teething problems but the owners sons Jonathan has sorted them out. Thank you

D. S.

My relationship with Tyne Valley got off to a rocky start with them not returning calls and a bit of a poor 'front desk' telephone manner and I originally rated them 1 star based on that service! However, after finally getting a face to face appointment things changed rapidly. On our first look around the Chausson 711 we were accompanied by a very young man named Callum. Do not let his boyish looks lure you into thinking he won't know much about the motorhomes! Callum is exceptionally knowledgeable about the product and he spent a good chunk of his time answering our every question. His approach and knowledge make him a very strong asset to the company! We were genuinely neck and neck with the 711 and a Benimar, but the Benimar Sales manager would not give a price, other than to say we wouldn't be beaten. I wanted a number. At Tyne Valley, I spoke to Simon (Sales Manager) and he put together a no pressure deal for us to consider. We shook hands on the deal and was told it would be a couple of months down the line as the French factory had just started their Summer shutdown. It did eventually arrive (albeit a couple of weeks later than hoped), and we popped up for a viewing/demo drive. A pleasant surprise was Callum had come in on the Sunday (his day off) just to spend a couple of hours with us! Top marks once again Callum! That done, our van went into the workshops for modifications pending pick up a few weeks later. The transaction/pick up was very smooth. Throwing in a nice bottle of wine and a couple of glasses was a nice touch and much appreciated - thank you Simon! After getting it home there was an intermittent problem with the rear view camera and the carpet was frayed. Upon reporting this they filed a warranty claim for the carpet (which will hopefully be here in a couple of weeks) and they authorized an auto electrician to come to me and replace the rear view camera! Jason was like a more experienced Callum - very friendly and exceptionally knowledgeable too! As well as doing the camera, he re-sealed a couple of areas, fixed the webasto thermostat (which was disconnected), did his utmost to balance the heat distribution of the webasto blowers (that I had just got round to testing the night before), showed me the tv aerial booster and vertical/horizontal tv adjustments to enable a good tv reception, explained the solar panel, tested the hot water boiler and showed me one or two other nuances and ways around the van. In sum, Simon spear heading, Callum in sales and Jason in the workshops really have managed to turn around this initial poor relationship with Tyne Valley. They are definitely trying their utmost to do the right things to satisfy customers. I have bought their Service Package and hopefully, this great service will continue, as thus far, from Sales to After Sales, they have ticked all the boxes that may well entice me back to give them my future custom. Based on my experiences so far, I would definitely recommend Tyne Valley Motorhomes.

K. D.

Fabulous service - nothing too much trouble. Highly recommended.

J. G.

Excellent service and after care with very pleasant staff. Highly recommended

D. G.

What a lovely bunch of people, told them we were just looking yet they still did all they could to be nice

A. G.

Great staff , very helpful answered all problems we had , will go back again

E. T.

Very very friendly staff. They know how to look after their customers

J. E.

Excellent service

J. T.

J. R.

t. b.

B. a.

P. F.

We bought new motorhome August 2018. Jonathon our salesman was very good and attended to a couple of details pre purchase. After sales team very polite and friendly. All in all a good service from a local company...thanks guys

P. A.

E&P Hydraulic legs on caravan oil change and service. Excellent staff and company to deal with. Keith Allison Carlisle

D. W.

Got a canopy fitted from Tyne Valley the first time it was back they'd put the wrong fuse on and it blew. The second time we put up the canopy up and it broke. Went back to Tyne valley they said it was caused by wind damaged. Even though there was no wind. Wouldn't recommend this company very poor customer service. Spoke to johnathon about our problems and he got it sorted within a couple of weeks .

A. H.

I bought a motor home at the end of 2021 , only a couple of minor thinge needed seen to and were delt with very quickly . Both the sales team and the service dept were prompt in sorting everything out for me . Yes I would recommend anyone looking for a motor home to go along they have a vast knowledge and are willing to help in any way .

R. N.

Brilliant service. Really helpful telephone support from Alan followed by prompt delivery of goods at extremely competitive price. My motorhome dealer was quoting a 4/5 week delay.... Many thanks..

M. S.

Very friendly, knowledgeable and helpful people in the organisation with a good stock of motorhomes and campavans

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