Reviews of A&A Autosales Ltd. (Car Dealer) in Northampton (Northamptonshire).

A&A Autosales Ltd

316 Reviews

131 Comments

Car dealer

Car dealer

Unit 21, Carousel Way, Riverside Retail Park, Northampton NN3 9HG, United Kingdom

Description

Information of A&A Autosales Ltd, Car dealer in Northampton (Northamptonshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of A&A Autosales Ltd

Popular times

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Reviews of A&A Autosales Ltd

S. W.

Recently visited the dealership in order to check out a couple of vehicles that I was interested in, after viewing them on the website. On attending the site I was approaced by one of the sales reps who proceeded to show me around the vehicles. He had good knowledge of the vehicles and answered any questions put to him. I left shortly after, very happy after purchasing one of the cars and having got a good part exchange for mine. I have purchased cars from this dealership in the past and have always found the staff helpful and knowledgeable.

M. J.

Superior dealership. Service Reception handling was excellent. I thought I might have to replace the two front tyres on my 18 plate Corsa, but there was no issue when it was checked. So thanks to Andy in the workshop & Natalia who was professional & courteous. Great team. I'll also mention Paul at Vertu Gateshead who gave me feedback on what tyres to fit if they were required. Lastly. I mention Mark who sold me this car two years ago: First class sale, sir. Thank you. I'm a very satisfied customer & would recommend this outlet to friends.

K. R.

Just want to say a big thank you to the friendly and helpful staff here. I had a scary tyre blow out on the dual carriageway but luckily near them. They were more than happy to help me change my tyre but after discovering I had no spare 😬 were able to fit me a new tyre so I could get home and even gave my filthy car a quick clean. Thank you so much. A horrible situation could have been a lot worse if it wasn’t for your help and I’m very grateful.

m. p.

The young lady chloe doing moterbility was a angel. Took me for a test drive. She knew the answer to all my questions. Felt very comfortable talking. Was made to feel so welcome offered a drink and everything explained in clear detail. I'm looking forward to my electric mokka in March. The young lady is a credit to vauxhall and will definitely be back when lease is up.

H. R.

We are extremely impressed with the customer care we received from Dave at Bristol Street Motors Vauxhall Northampton. An absolute credit to the company. Very helpful, knowledgeable and very compassionate. We had a fault appear on the car, he arranged a hire car immediately and took our car in for a check. I would highly recommend Vauxhall from point of sale to aftercare.

S. B.

I had seen a 2nd hand vehicle advertised online, I telephoned the local branch to see if I could test drive and within 1 hour the vehicle was ready for me to drive. The vehicle was very reasonably priced and very well presented. The sales representative (Hopeton) was very polite and accommodating, it was a breath of fresh air not to deal with a pushy salesman. I purchased the vehicle and arranged to collect 2 days later. Based upon my experience I would recommend the dealership

M. O.

I have had a wonderful experience with Bristol Street Motors Vauxhall Northampton. Mark Lemon**** is an amazing sales agent and was exteremely patient with my experience in getting the right car that serve my need. Would most definitely recommend him and the business to friends and family. That said, looking forward to the next purchase for the Mrs. Thanks team

H. M.

Lovely friendly dealership very helpful & courteous no pressure just support Thank you I will come back when I need an upgrade

S. R.

Unfortunately the first car I brought from Bristol Street Motors Vauxhall Northampton had an unforeseen clutch problem within two days of my ownership. They attempted to fix it twice but it wasn't fixable. The customer service I received following this however was excellent. They took the car back while providing me with a courtesy car and I was able to choose another car without question. To add to that, the new car I purchased was more expensive, but they arranged for me to keep the original finance quote for monthly payments. Result! They ensured I was happy in the end, despite the inconvenience and disappointment initially. The staff are so friendly. Would definitely recommend to friends and family.

N. L.

Very satisfied with the service we received - particularly with Chloe, she was extremely professional & very knowledgeable and was a pleasure to deal with. I would have no issues with recommending the dealership

M. P.

Amazing customer service from Katie. She deserves more than 5 stars!! Katie has supported me from very begging when I used their service. She was very helpful and she definitely CARED about the problems I had with a car and with amazing attitude helped with her best possible way. Also shout out to James and Chris for helping to look into my complaint which I raised in regards to the car I have purchased in leicester. They all have helped me even tho car was purchased in different branch. Thank you so much guys:)

J. W.

Bristol Street Motors in Northampton helped me find a new replacement Citroen C4 Spacetourer when my old family car broke down and needing replacement at very short notice. Mark in particular was brilliant, helping me by loaning me a car whilst my new one was sourced and brought down for me. He even worked on his days off to ensure everything went through and brought the car down to my house for me so my family and I were inconvenienced as little as possible. I would definitely recommend using them, and Mark, again.

J. R. D. G.

I just bought my new car here. Absolutely beautiful service and they even called me a couple of times after the purchase to ask if everything was fine and to ask if I was enjoying my new car. I took my past car for a service here as well and it was awesome, it felt like a whole new car and even got washed. Best service I have ever experienced. I'm not going anywhere else but here.

M. W.

I would like thank you for Mark lemonious for his very professional work which he has done for me to get my new Vauxhall Mokka-e, he is very friendly and very helpful with all aspect on his professional as a top Sales Executive. If you would like to buy a new car from Vauxhall you should asked about Mark. Once again I would like say thank you to Mark, top Sales Executive 10 of 10 this is my score for him for his hard work.

K. 1.

At first when I bought my new car from here it was a very good and helpful experience. However since then I have been trying to call to come and collect some extra things for my car that free and my phone calls are getting nowhere and they are making the situation seem a lot more complicated than it actually is and nobody seems to have a clue what they I am talking about. Also I either get sent to the incorrect department on the phone or I am left on hold. This is very poor customer service for something that should have been arranged already.

a.

Excellent customer service. Assisted us with buying a new car. Very easy stress free process. The sales assistant Mo took his time to ensure the car was exactly what we wanted he also went through all of the finance information very clearly with us. He took his time and no question was too much for Mo to answer. I would highly recommend Riverside Vauxhall dealership. 5* service!

C. P.

Had a great experience with Bristol Street Motors. They made buying a car during a pandemic very easy and stress free. Was looked after well, explained every step of the way. Very happy with my new car!

G. H.

Had to take my Astra in for a product recall. The service all round was excellent, competent and very courteous and friendly. I was particularly impressed with the video I was sent showing the underside of my car detailing which checks had been done etc. The work was carried out by Jorawar and the customer service side was with Jodie. Brilliant service from both - thank you very much. 10/10. Highly recommended.

R. W.

I was very happy with how I was treated as a customer in the purchase of my recent used car . I was dealt with by Alfie Parsons sales advisor and he could not have been more helpful and friendly he is a promising young man so as a company I would hang on to him.

m. m.

In Aug 2021 I visited the showroom to collect a Nissan Juke that had been delivered there from another Bristol Street Showroom. I was unable to collect it due to several problems none of which were attributed to the Northampton showroom. It took two visit to eventually collect it, on both occasions the Northampton sales person did their best to help resolve problems not of their making. This person was friendly and professional at all times and was a pleasure to deal with. His name was Mark Lemonis, thank you Mark.

E. R.

Bought a car from them recently, brilliant service and stress free. Big thanks to Mo for dealing with me, (even after the sale). Bought the car over the phone and didn’t actually meet in person, providing this is quite challenging, Mo kept the service 10/10 from start to finish. Would recommend to people looking to purchase a car from them

I. W.

The whole experience from start to finish was both efficient and professional. I was felt to feel welcome and valued by Chloe. She also made me aware of various deals etc. that I could take advantage of. The process itself was very slick and as I was waiting I was made aware of the free refreshments and papers etc. as well as local shops to visit to fill the time. I have no hesitation in rating Chloe as a 10 for her customer friendly attitude and professional approach.

M. C.

Recently purchased a car from Bristol Street Motors (Vauxhall) Northampton and received 5 star service from start to finish. Could not recommend them enough. Tom was our sales advisor, extremely knowledgeable and helped us flawlessly throughout the process. Would definitely recommend that you pay them a visit when thinking about your next car purchase

H. O.

Whilst looking at what was available approached even though it was raining and Happy to assist. Stayed and was happy to advise on all questions, although I stated that I was only looking, still found the time to show I was important and did not return into the office. For a person who was only looking and not made up ones mind, taken out for a drive, not the car for me Price concern however then took me out on a second car. Sold it for me

S. M.

Had a little issue due to someone in call centre not clarifying something while booking a replacement vehicle. Situation was handled with class by the branch & services managers MIKE, DEANA & JODI. Also big respect to one of the lovely ladies using there personal card to resolve issue and satisfying us as customers. Highly recommended dealership 👍🏾

H. S.

Great service by Kurtis who made sure that OUR needs were his primary focus. Extremely thorough whilst paying attention to every little detail. Aweet, the General Manager, went out of his way to assist with any final issues. The whole process was was smooth and professional experience. Happy to recommend this business and when I look to purchase a second vehicle next year will definitely be giving them a call. WELL DONE👏👏

M. F.

I first visited Vauxhall Northampton just after Christmas 2015 and immediately was made to feel as though the sales staff wanted me to feel comfortable whilst we discussed my needs. There was no pressure even though I did not want to take delivery of my car for a month. When I went to collect the car in due course it was ready and taxed and again was made to feel valued as a customer not just by the salesman I was dealing with but also other staff and the manager in charge. I found that any queries were promptly and accurately dealt with and came away with a nice used car complete with warranty and peace of mind.

S. B.

In short the team here are simply excellent. They won our business from our usual garage with their clear no-nonsense approach and amazing customer service. They treated us excellently - listened to our issues on first phone call, offered to have a look and acted quickly on looking at our car despite being very busy. They gave us excellent options and clear breakdowns of work required and of the cost of things. They kept us informed even when unexpected things cropped up. Every phone call had carefully thought out solutions and options. No 'I will call you back with the price' resulting in you chasing them a day later. The Long Story I have no idea about cars but I am organised and took our car for a service and MOT three weeks before the MOT ran out. It failed as expected on some general wear and tear items: a tyre, brake pads and discs, a cracked exhaust pipe oh and the annual retracking every year standard as the fact that my other half drives the car around like she is playing Mario Kart. We were quoted a rough cost (read overall and non itemised) for the essential work. We also had an airbag fault light that popped on rather inconveniently a the month our family Chevrolet car was due for its MOT. We had inconclusive diagnostics at our usual garage who were graceful enough to discount some of the price as they werent able to conclusively diagnose the issue. They advised it was specialist work and referred us to a chevrolet dealer as the work may be significant and 'we may wish to consider the cost of work verus car value' (read pricey) as it would need to be fixed for the car to get through its mot and may be the determining factor. Chevrolet dealers are few and far between it turns out. In fact I spent an entire morning calling previous local chevrolet garages who referred me to who they thought was the new authorised chevrolet garage. After a number of apologies and blank responses I finally spoke directly to Chevrolet who informed me of my closest dealer. I was resigned to booking a midday diagnostic time slot the DAY before my MOT ran out, at a dealer a three hour round trip away (I was told this wasnt too bad as some people travel from Newcastle) who couldn't guarantee me a courtesy car should the work require some time. This was little bit worrisome with no guarantees that they would be able to sort out the issue at a realistic price. This meant at least a day off work and no guarantee that I would be able to get home..... not such a great situation. Bristol Street Motors were recommended to me by my uncle who simply insists it is the only dealership he buys and services his cars at - high praise indeed as he has travelled from Corby to Bristol Street Northampton for a new car and servicing religiously for the last fifteen years. As a last resort and after one phone call to a lovely lady in service called Jodi who despite being busy and me telling her this very long story, was very practical and took on the challenge of getting the car in and looked at. Jodi explained she was confident in her team and fancy diagnostic machine and would see if they could help. The truth is the car was diagnosed, the problem highlighted (it was a broken connector under the passenger seat on the circuit) and fixed in less time than it took me to find a Chevrolet dealer. They obviously have some talented experienced people working there. No 3 hr round trip, no day off work, no being held to ransome. Bristol Street also quoted (read itemised, explained and costed) for the work to get it through its mot and got it done quickly and with minimal fuss. A couple of new issues raised on the retest: a seized rear brake and various bulb replacements cropped up during the MOT and these were dealt with simply and efficiently with everything being explained clearly prior to approval to work being carried out. I would really recommend them for their customer service, clear effective communication and it may sound simple but for calling when they said they would with the info I needed to make a decision.

M. T.

It's tricky to review these guys. I could say they lived up to expectations, I got exactly what I expected and so on. Sadly, my expectations were very low and what I expected was to be ignored, then when they said they'd call me they wouldn't etc etc which is what I got. I stood in front of the service desk while they talked amongst themselves for a couple of minutes. Doesn't sound like much but it's so rude. They seem to forget I pay their wages. Typical dealer though eh?

N. T. (.

I traveled from Birmingham to Northampton to view a Ford Fiesta, it wasn't quite as described when I arrived, but the salesman Muhammad Islam was great, I looked around the car and identified marks, chips and other issues with the car and make it clear I was interested in purchasing it, he made sure everything was put right to my satisfaction. He went through all the paperwork and explained everything I needed to know. Muhammad was very professional, friendly and had a sense of humour, there was no pressure to buy the car and I could have as much time to inspect the car as I wanted, as a result of the way I was dealt with I would definitely recommend Vauxhall Northampton and in particular make contact with Muhammad Islam.

L. C.

So I phoned numerous Vauxhall dealerships giving them my specifications for a vehicle but each one came back with no results, I was literally about to stop the search but I called up the Northampton showroom and was instantly connect With Myles Francis, who during the 3 weeks has helped me in every possible way. I gave specific requirements to Myles who promised to do his best to fulfill this. And I’m glad to say his promise was real! No matter how many times I called to ask random car questions he was there to answer them! Even though I haven’t had an opportunity to deal with any other colleagues I would 100% advise you to deal with Myles his customer satisfaction is beyond that! I also have to say a thank you to Curtis who during Myles days off helped me with questions I may have had!

S. P.

Very polite and friendly staff. Highly recommend Bristol street motors and think Mark is a great asset to this company. Mark went above and beyond for myself and my partner to get a deal that suited us. Well done guys keep up the good work 😃

P. L.

I Bought a car from Myles really good customer service and knowledge of the car I was going for. Was treated like an old friend. Only thing that let me down which out of no fault of Myles or manager at the dealership was the wait for my car to be delivered which was another dealership mess up but was sorted out professionally by Myles and his manager highly recommend going to see them for a car and will go back in the future if he is still about

J. G.

I recently purchased a car from Bristol Street Motors. The salesman I dealt with was courtous and helpful. The car was an ex demonstrator and had only done 500 miles. They were open to negotiation over price and I was delighted with the deal that I got, which included part exchanging my car at an excellent price. When I collected it a week later and was surprised to see that it had done another 300 miles, the Manager compensated me by supplying a free tank of petrol.

N. W.

Very helpful. Courtney was excellent. Nothing was too much trouble. Car was immaculate on handover. Can recommend this dealership for a used vehicle.

C. S. P.

Love the great service you get here. Just about to buy yet another car from here. Can't fault their customer service, being a repeat customer speaks volumes, they really look after you.

K. S.

Bought an Ex demo but getting to Northampton from Skegness was a big issue. Bristol Street Motors have been amazing. I got a call from a transporter company as it turns out Bristol Street arranged the delivery to my house!! Very friendly too. Thank you.

S. C.

Thank you Sunil & Chris for finding me the best deal for my brand new Grandland. A professional team who take pride in their service.

A. M.

I purchased a used car from Bristol Street Motors Vauxhall in Northampton in July and was very happy with the choice of cars on offer and the service received. I was able to make use of their 0% finance offer which was a great help.

M. B.

I had a good experience with Bristol motors have purchased two cars from them friendly efficient service would recommend Bristol street motors to my friends and family can’t fault the excellent service love my car thank you very much for the service I received

C. R.

Myles was very helpful , He found my wife the perfect car, she is very happy . Very professional staff . Got the finance within a couple of hours. Highly Recommend !

A. W.

Fantastic amount of help!I had a great experience at Bristol Street Vauxhall Northampton because, i can experience bad anxiety attacks and have Put off getting a new car for quite some time, but enough was enough and i braved the big Vauxhall lot, they made me feel so relaxed which to me on more important than anything else, as i was able to choose a car sensibly with a straight head on, instead of rushing into something just so i could leave, I've so far had a great experience with vaxhaull and the team at Bristol Street motors and they explained everything so well, thank you so much for a Pleasant experience

C. M.

I Just wanted to say thank you to David Gregson. He treated us with the up most respect and was proffesional at all times. The information that was given to us was very informative and on point. We so delighted with are Nissan X-Trial.

D.

My experience wasn't great. My quote was either £99 or 2x£99. That was a big difference to me. Anyway my car fixed itself so I cxd my appointment.

M. A.

Excellent service and helpful staff. Just got my MOT with free complementary car wash done with nice cup of free coffee while waiting onsite.

H. F.

Brilliant service from a salesman Myles Francis. Got exactly the right car I was looking for and didn't waste any time finding it! Very impressed and would recommend him to a friend anyday 👍

G. D.

Car in for recall coffee polite service told car would be ready for 10.30 was ready at 10.20 Great service all round even Martin the sakes man came over to see why my car was in and chatted for 10mins all in all great after sales

A. B.

Excellent service from Wayne Harris for the delivery of my new car, despite the delay, he kept me updated at every point. Would definitely get my next car from this dealership.

G. W.

The experience of buying our new car was very stress free thanks to the excellent Mo we could.not have asked for anything better.

J. H.

Friendly and efficient. Was offered test drive and finance quote straight away, no hard sell but enough information to go and have a good think about.

K. L.

Always friendly and polite. Good social distancing in store and I got NHS discount on my service. Thank you.

K. T.

Car recall very good and friendly top job

M. S.

Just brought a new van from here. Friendly and helpful salesman who I dealt with. (Nate) All round decent experience.

G. B.

Excellent service, the sales team and manager were top notch, couldn't fault them, nothing was to much trouble, highly recommended.

J. H.

Service was good brought a car from here and traded old one in very satisfied with the level of service

K. K.

Lovely , helpful staff on Reception. I liked the video they sent me showing faults . They valeted the car really well

S. S.

Excellent service, I only went in for a part for my car. Very knowledgeable staff. Quick service.

x. S. x.

Purchased a used car and the staff were very friendly and helpful, Love my Corsa, Would thoroughly recommend BSM Northampton :) :) :)

S. K.

Great and friendly service. Special thanks to Jim in the Motability Department. Couldn't do enough for you. Highly recommended.

S.

Great service brought my car there easy to understand and talked me through everything

T. C.

Went in the Riverside Northampton to buy a second hand car they couldn't do enough for me very friendly staff and so willing to help would recommend.

S. M.

Came here to hand back a Motability car. Good service, could've been a bit quicker and better organised but ok.

m. b.

Great service yet again second car ive brought from there and Martin Manning a big thanks

G. F.

Had a recall... they gave me a free vehicle health check, cleaned the car and gave it back all shiny and all for free.

B. W.

Switched from bristol street Peugeot to bristol street vauxhall.after a slow start got a great deal and the management came through so lets see if they can keep it up.

E. F.

Myles was very helpful and showed great customer service. He answered all enquiries promptly. I would definitely recommended

R. A.

The salesman was very helpful and atentive. All my questions were answered. Most important the salesman was not pushy.

E. F.

Not very happy I only needed a bulb put in and was told I had to book it in for the day or I could buy it even though I'm on motorbility it's disgusting

k. p.

Car in for Service, Helpful Staff, Keeped updated on progress and completed on time, Invoice as quoted, Great Job

P. W. g.

Always a pleasure to do business and my new car is fabulous

p. w.

Friendly helpful staff especially Guy and Martin, not pushy at all, highly recommend this dearer ship

A. C.

Ordered from here awaiting arrival. Staff polite, helpful, premises very clean and tidy.

j. h.

Car was serviced ok. After care was very pleasing. Well done Jodi

S. G.

VERY nice and helpful not in your face like some car dealers

M. H.

I think the car is nice its what I wanted but found out it had been damaged i was not told

D. M. t. &. h.

Only used the parts dept once but they were helpful.

N. W.

Excellent service here today. Couldn't have been easier.

P. K.

New gear box done earlier than they first said

H. J.

Went out of their way to help. Had a small hiccup on their part and again going out of their way correct it. Thank you

J. I.

Friendly dealer Guy complied with our needs Thank you so much

Z. S.

Very good service. Friendly staff specially Mr Łukasz :)

m. h.

A great set-up in store to keep social distances

T.

Staff were very good and the service received was of high quality.

J. R.

Very helpful staff. Thank you Kurtis for your patience.

d. c.

Very helpful and made a very stressful time easier thank you

C. A.

An excellent car service plus friendly reception.

M. W.

Absolutely fabulous place. Customer service is top notch 👌🏾

D. S.

Good experience great sales team

B.

Very efficcient , from test drive, doing a deal, through to eventual purchase.

F. C.

They are amazing people and very welcoming excellent service.

w. h.

Always excellent service from parts department!

A. C.

Vauxhall sales and Motability. Friendly, helpful staff.

F. T.

Very quick and very good quality of service!

F. M.

Very friendly very polite would recommend them to anyone

T. F.

Very helpful. Wouldn't go anywhere else

R. C.

Some top customer service recd here.

P. O.

Nice staff only to pleased to help you.

J. U.

Excellent service with very helpful staff!

E. M.

Great service very friendly team

R. G.

I had a generally good experience with Bristol Street.

M. H.

Excellent service and very friendly.

S. R.

Girls in the service department amazing

J. B.

Excellent could not be happier

G. D.

Very pleasant people and helpful

T. W.

Fantastic customer service

W. J.

Very helpful team

C. S.

Parts department very helpful

P. B.

Very helpful very friendly staff

I. H.

Very nice

C. R.

Very friendly and pleasant

a. b.

Great friendly service

a. w.

Very helpful salesman

E. B.

Good service but

K. M.

Very friendly staff.

I. B.

Staff very helpful

P. K.

Spacious,

L. L.

Brilliant service

J. E.

Good service.

N. b.

Nice cars 👍👍

A. F.

Brilliant

B.

Good

D. M.

Excellent

r. h.

Slow

M. W.

Good place.

N. D.

Cars

I. T.

Excellent service

M. N.

Lovely place

C. O.

Helpful staff

l. b.

(Translated) cool (Original) Super

P. R.

D. T.

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