Reviews of Mercedes-Benz of Northampton. (Car Dealer) in Northampton (Northamptonshire).
Mercedes-Benz of Northampton
Riverside Business Park, Carousel Way, Northampton NN3 9HG, United Kingdom
Description
Information of Mercedes-Benz of Northampton, Car dealer in Northampton (Northamptonshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Open hours of Mercedes-Benz of Northampton
Popular times
Reviews of Mercedes-Benz of Northampton
K. W.Excellent experience buying a car from Mercedes-Benz in Northampton. Very lovely, welcoming lady working on reception who is attentive and courteous. Offered refreshments during my visit to the dealer. I was given a wealth of information on the car before purchasing and was kept fully up-to-date with how my sale was progressing.
Remy was the salesman who I dealt with and he went above and beyond to ensure everything was ready for my handover yesterday. I was really impressed with the car and the service I received from Remy - very professional and I know I am in good hands for my future car purchases too!
P. S.Mercedes-Benz of Northampton have been exemplary. We have received first class service from first walking through the door and onwards, to the final purchase of a car. Nick our salesman was knowledgeable, efficient, helpful and friendly. Even though he was fairly new to the business, he wasn't afraid to say he didn't know, but went to find out and involved his Manager when necessary. We discovered there was only one key to the car we finally purchased, but this wasn't a problem, a new key was ordered and we were informed as soon as it was available to pick-up. Would highly recommend MB of Northampton.
C. B.What a breath of fresh air it was to deal with a dealership that puts the customer first for a change. From the moment I walked in I was given first class service, and I don't just mean the complimentary coffee and biscuits. Sophie the service
advisor i dealt with explained i needed a part for my roof that was going to take some time to come in. She promised she would keep me updated and get me back in as soon as it arrived and true to her word she did exactly that, and going the extra mile at short notice even managed to find me a very nice loan vehicle while mine was being repaired. She also helped me sort out some paperwork that afforded me a huge saving on the work completed.
Nothing was to much trouble for her and communication was first class. I will definitely be buying my new car from here.
A. A.Greg Pretty, the sales advisor that served me showed an excellent customer service. He was polite, helpful, knowledgeable and friendly. He made me feel welcomed and comfortable throughout. One of the main reasons I purchased the car from Mercedes was because of how he made me and my family feel during our visit. The whole purchase was easy and straightforward. I would buy again from Mercedes.
M.Buying a used car was so quick and simple. From first enquiry and to initial call with Kelly. Everything done through the phone which was very convenient for me. I received a video presentation from Kelly which was amazing and confirmed my choice. Remy was great with the handover. I would recommend this dealership!
I. V.The service provided by the body shop was excellent. Ross dealt with my issue and he made sure that I was well informed about the process, helped me to understand all steps that needed to be followed by taking his time to explain and kept me informed thoroughly throughout. Moreover, Ross assisted me with the process of vehicle hire, by doing this he took away a lot of worries and pressure from me. With this in mind, I highly recommend Northampton body shop.
A. N.We recently had a fantastic selling experience at Mercedes-Benz Northampton. Our thanks to Buyer, Geoff Mawdsley, who steered us through the process in a highly professional and courteous manner. Communication was superb and all steps were taken to ensure we had the best customer experience, with Geoff going the extra mile to save us time and inconvenience. The service we received from Geoff was exemplary and totally befitting the Mercedes-Benz brand. Based on this experience, I wouldn't hesitate to return to and recommend Mercedes-Benz Northampton to others.
R. D.Thanks again to Greg Pretty for an excellent experience at Mercedes Benz Northampton. We came back to buy from Greg on the experience we had the first time and he did not disappoint. Great customer service and clear communication throughout. Everything was organised and in less than 2 weeks we have already collected our new car. Thank you again - would highly recommend
J. C.Excellent experience buying my A35 from Mercedes-Benz in Northampton. Ashley in sales made it very easy and any questions I had he was happy to help. Throughout the process he was very helpful and on collection took the time to show me everything about the car. Would highly recommend Ashley and the dealership.
T. T.The Sales team is generally helpful and knowledgeable. The part department is generally good. The parts department are able to order in items that are not in stock and advise on specifics parts and part kits.
Servicing is a little hit and miss, the booking process is adequate and the annual service is well practiced. However when repairs are needed, this is where things may not be up to Mercedes usually standards. Getting the service department to call you back with updates is the first concern, the second concern is with requested repairs not being carried out. Both concerns stem from a communication issue between the workshop
technicians and the customer services representatives that make up the service department experience.
Beyond these points this Mercedes franchise tends not to have many customer courtesy cars, so early booking is a must. Unfortunately as of recent every time I use a courtesy car from this branch, the fuel tank is just above the red so I must first drive to a petrol station before doing anything else, and the car itself has not been cleared of person items. However the car is generally clean.
K. D.We recently bought a new GLC from Mercedes’ Northampton with Tony and Richard’s help and the transaction was swift and easy. A video of the car was sent over, then we did a test drive and finally did the deal all within a few days. Great communication throughout and we’re delighted with our new car, thank you to all the team.
E. M.I my broke my fuel door cover as it wouldn’t open day before my travels. I rang up Mercedes and got told the part was there and I spoke with Ross Hillary from the body shop department and explained what happened. I thought getting the part painted on the same day wouldn’t be possible but Ross made the impossible, possible! I spoke with Ross at around 10:30 and my new part was ready and he fit it at 2pm, what a quick turn around!! The service I received was exceptional, and so professional.
Thank you Ross!!
S. B.Just traded in and bought a new car from Mercedes in Northampton, and they (well Ashley actually), couldn’t do enough for us. So helpful and made the whole process easy and very timely. Kept us up to date with regular emails through every step. Thank you so much Ashley for being so attentive.
T. H.Top rate service from start to finish. Ashley took time to explain my options, test drove multiple vehicles, he answered all my queries and I never felt rushed to make a decision. I like the no pressure sell which led me to buying my dream AMG the same day. Perfect service from a professional team. Thank you!
K. T.Sold my Car back to Geoff. Not only was it straight forward, it was quick! Geoff was also flexible with his working hours and stayed late to work around me. Completely happy and will be returning my new Mercedes to him in the future.
Thanks again
J. B.Just wanted to take the time to say that the worker Dami gave us excellent service today. Great person and very willing to help with anything we needed. 6 star performance from him, he will definitely be the person we talk to when we go to Mercedes again.
O. M.I was attended to adequately and Mr Daniel and Mr Amit were professional all through. Mr Daniel was able to get me the exact car I wanted within the price range I specified. I had follow up calls afterwards. I really was treated specially and I enjoyed the experience with Mercedes Benz Northampton.
D. S.My 4 year PCP deal was coming to an end and I was put in contact with Geoff @ Mercedes Northampton around selling the car back to them. Just want to say Geoff was a pleasure to deal with, gave a competitive price and stuck to it. Was always available when I tried to speak to him and made the whole process seamless.
P. B.My dealing with the branch was in relation to selling my car and the experience of dealing with Geoff in this regard was delightful. I am very satisfied with the way everything was handled and the results was very satisfactory.
I have no hesitation in recommending them.
E. K.Where to begin..
I had the pleasure of dealing with Alex B for my new car, who offered nothing but first class assistance and most definitely went above and beyond.
Pre-Sale: I initially was deciding between a C43 at the Northampton dealership and a different car at another Mercedes dealership, so when I called to ask about the C43 at Northampton, explained my situation to Alex and said to him “sell me the car.”
One of the main reasons my decision was made easier (besides the fact that this car was my initial choice) was that Alex gave me all the tech specs, options etc which of course I had done my research on BUT it was more the fact that he sold me the actual car, as in ‘what’ and ‘why’ the car would be the one for ME and how enjoyable the car would be. He did this all without trying to discount/downplay the other car in contention which is what the salesman at the other Mercedes dealership did and I think that’s just testament to Alex’s quality as a salesman.
Even the extra things he did like trying to get the invoice pushed through with the admin team to my external finance provider on time, so that I could have the car ASAP. He even came in on his day off to do the handover, as it was the only day I could make due to my work schedule, that’s the kind of level of service I’m referring to!
To summarise, if there were salesmen/women half has great to deal with as Alex was, there would probably be twice as many cars out there on the road.
I never usually write reviews and in fact this is the first one I’ve ever written and is so lengthy just because it’s one of the best ways to show my appreciation for all his hard work and certainly patience during the process!
Also, dealt with Olli on a couple of occasions when having some minor tweaks done and he similarly was real gent to deal with, great assistance as well. The both of them, great credits to the Mercedes Benz Northampton branch and thank you both again!!
D. H.Daniel Masih was very friendly in his mannerism. Made me feel at ease and not pressured in any way. Yet knew what I was looking for and gave me sound advice. Ended with a very nice car and a satisfied customer.
E. A.Daniel Masih- what an awesome experience from start to end. I couldn’t have ask for a better assistant. Daniel made my experience a luxury one in a million experience. He was extremely patient, knowledgeable, funny and approachable. Every question was answered in detail. I was blown away. Thank you so much
v. p.I recently sold my Mercedes at Northampton Mercedes’ and would like to thank Geoff Mawdsley for the professionalism in purchasing my vehicle which I am missing so much. Thanks for the great service. The whole team were fantastic.
L. S.Blake dealt with us buying a used car and I cannot praise him highly enough. Nothing was too much trouble and I like their whole customer service set-up. I would definitely recommend them and will return in the future.
A. R.Normally the selling experience of a vehicle is not described as as pleasant one, however working with Geoff Mawdsley in selling my C220 to Sytner was a great customer experience from start to finish. I cannot praise enough the professionalism and curtesy shown to me.
D. W.Booked my company lease car in via the Lex portal which was confirmed. Had to change date due to late notice meeting via an Advanced Service Reservations Advisor and checked change in morning of rearranged service which was confirmed to turn up and my car was booked in for the following week and could not be squeezed in due to a stocktake and it was only a lease car. Thankfully Sophie Bradbury salvaged the situation and booked in for start of the next week. Not the best first experience of Sytner Mercedes where the web team were blamed
C. R.The service was absolutely brilliant right from start to finish with purchasing my GLA, Jonathan's communication was brilliant and he made the whole process seamless, especially with COVID not being able to go into the showroom however I was provided with a detailed video and Jonathan was on hand to answer any questions, Mark was also really good with the finance side and within 5 days of purchasing I was on the forecourt collecting my new car, which was in immaculate condition. Can't fault the service at all, thanks so much.
J. M.Perfect experience when purchasing a car from Mercedes Benz Northampton from the minute i walked into the show room to walking out with my gorgeous GLA . Olly took me through each step of the way is a very professional manner. He patiently answered my questions and at no time did l feel pressurised into purchasing a vehicle. Thankyou Olly. May l also give my thanks and praise to Amit who took the time to explain the financial part of the purchase. Again he gave me a professional service taking time to explain each step to me and work out the best deal for me. Thankyou Amit. Mercedes as a company have 2 very professional/dedicated young men who l hope thay appreciate . Well done boys
p. w.I had a great experience here with a colleague Oliver Martin . He was very attentive , answered all of my questions with ease and ultimately has helped me to decide on my next car - I look forward to purchasing with you 😁
f. n.Sold my Vehicle to Mercedes Benz Northampton. great service from Geoff!
fast and easy and got what I wanted for my vehicle. Highly recommend!!
S. S.I recently bought a Mercedes in Stevenage and the seats were stained. I went to Mercedes Northampton for help with it and they offered to valet my car for nothing as the free valet from new had never been used. While it was being cleaned I was looked after very well by Ravinda, comfortable seats, hot drinks and biscuits. Excellent service.
O. O.Very pleasant staff. Prompt and organised.
L. D.This is our third mercedes which we have bought.Greg Pretty is our salesman he has been the best very helpful and makes you feel special than ks Greg I'm sure we will see you in the future
C. C.We wanted to say a massive thank you to the senior technician (Neil Preston?) who kindly squeezed us in yesterday & fixed an issue on our Mercedes CLA when we were travellling for our holiday & encountered an issue, you are our saviour, thank you so much 😊🙏
J. W.Mercedes In Northampton serviced my car as usual it was service with a smile and a good job was done. Really pleased I had the car cleaned this time aswell that was a bonus
J. H.Had a great buying experience with these guys. 12 months later decided to have a bit of a change and they purchsed vehicle back. Selling experience was equally good.
E. K.Sold my car through Mercedes-Benz Northampton after Geoff found the listing on AutoTrader.
Could not fault - Geoff made the process so simple and easy and would definitely recommend.
L. T.As for my recent visit to Mercedes-benz of Northampton I would like to say that i’m quite impressed. All the staff were very helpful, efficient and friendly especially Sophie. Thank you very much!
J. k.Hi,
I just wanted to share my recent experience with Remy and Olly at Mercedes-Benz Northampton. Remy sold me my new a-class and he was excellent in terms of showing me the best options and talking me through the process, guiding me from start to finish.
Olly helped talked me through the finance and was brilliant, no pressure and incredibly helpful every step of the way.
Incredible service and thank you both.
R. F.Left my car with MB of Northampton for a Service and MOT. As always, staff were very helpful and customer service was great. Thank you MB
N. O.Excellent experience purchasing my new GLE from Sytner Northampton. Great communication from Ashley in sales and a very helpful management team. Nice experience collecting the car with enough time to be shown all the features. Would happily recommend this dealership.
S. C.I picked up a new Mercedes hybrid only a few days ago and needed some urgent assistance because of difficulties I was having charging it. Firstly, the response I received from my online enquiry was very helpful and I was allocated an appointment very quickly, despite only a few days until Christmas.
When I visited the Sytner garage, the staff were efficient and friendly and immediately attended to my car. Their expert advisor was great and offered me all the information I needed. She then suggested other steps I could take to resolve the issues I was facing charging the car at home. Additionally, I was then offered time to fully charge my car via the garage's charging pod before leaving.
The service was over and above what I was expecting and I will be using this garage for future service and maintenance. Would highly recommend to other Mercedes owners.
g.Just picked up my new car,, absolutely love it! The whole experience was superb from start to finish! Thank you
d. s.Amazing end to end experience from the moment I contacted them to discuss about my purchase. Especially James is great as he still makes regular follow-ups to ask if everything is ok although it is now more than a month after our purchase. The best experience I have ever had with a dealer.
R. M.Bought a car from here a few months ago.
Great service from Mercedes throughout the whole process.
Special mention to Amit: he was fantastic with helping me in selecting a car that was perfect for my needs, answering all questions/queries I had. Cherry on top was having the car delivered. Highly recommended.
⭐️⭐️⭐️⭐️⭐️
L. C.I had a good experience here when I bought this car a while ago. The car could been cleaner as it has dirt down the side of the door. Also I was meant to recieve some goodies from them after I received the car but never did. It wasn't anything too important anyway. The car was a good price compared to other Mercedes garages in England and the rest of the UK so would recommend them for that. I would more than likely to back here.
H. K.A few months ago my dad bought a brand new car which we all as a family have been very pleased with. The whole process was seamless and he received a number of after sales calls and even a vehicle health check. So when I needed to change my car I also decided to go for the same brand. The service provided by Charlotte was just as excellent as before. Even though I bought a used car, the experience was fantastic and I would without hesitation recommend Sytner as a top dealership in Northamptonshire.
L. M.Dropped car off for service and mot Feb 14th 2022. First class service from dropping car off and kept in contact of work etc needed . Whole process was excellent . Thanks to Parm and Anish who are a credit to mercedes Northampton
S. M.What a fantastic time I had buying my new car.
From the lovely lady and gents that meet you at reception through to the attentive , listening , no pressure sales and knowledgeable salesman Alex Bindley . Certainly knows how to make you feel relaxed has answers to all you queries very professional and will be back ….
Can’t recommend Alex highly enough along with Mercedes and all the staff I met …First class!
Once again Mercedes triumphed !
Dami Bakare from his smiley , friendly greeting to sorting my issue out first class .
Sophie Mailey cut from the same cloth as Dami could not of done more for me.
And with a little sprinkling of Alex Bindley again was the chocolate sprinkle on my codffee.
K. c.I bought a 6 month old used AClass from here and both the buying experience and the aftersales experience has been brilliant. I've been back since to have the car service and MOT done and every time the staff are helpful and friendly. Will be back again soon to swap the car for a newer model and know the team will take good care of everything through the buying process.
t. t.Tony from sales made my purchase experience easy smooth and very detailing , professional gentleman with lots of passion in selling Mercedes’ brand … thank you very much also big thank you JJ at the background who made the day super .
Well done guys not excluding a future visit .
Toufik
M. C.I found the staff welcoming and happy to discuss options, but less happy that I had to wait months for my new car, although perhaps this is not the dealerships fault, but Mercedes Benz
K. L.Many thanks to the sales team at Mercedes Benz Northampton, I am very pleased with the service here. just bought a car here with great pleasure and service here is amazing 100% recommend this place to buy a car. thank you very much to the whole team ...
l. w.After a long wait for my new Motability car I was very happy with the way Oli Martin kept me updated with the progress and his great customer service.
A. M.Just bought a new glc from them , was very helpful and pleasant, went through everything with both of us and Kelly and Olly who helped us didn’t rush us and took time to go through it all, was a very smooth transaction, Kelly very patient.
P.Easy to book, drop off and collect. Like for like courtesy car. Friendly helpful staff who get you i and out quickly.
M. D.great place to buy a car. no nonsense approach and listen to customers requirements. great service from Joe Clarke and Laszlo.
S. M.Very professional, friendly and reliable. I was given a lot of information in a clear, jargon-free manner. I would highly recommend Mercedes-Benz of Northampton
M. W.Took my pride and joy to Northampton for a yearly checkup and Mot and have to say Doug who was managing my account was very courteous and went the extra mile to help. Including arranging to get my wheel repaired from a little nick on a curb. All done and even went to get a spare part from Mk to ensure was done on the same day..
Always enjoy being welcomed at the dealership and is good to see continuity in the team to provide that little bit extra service for my loyalty to the brand.
A. S.Great service and presentation, just bought the used CLS63 and I feel really happy. Thank you very much Lazslo!
i. b.Fantastic service from start to finish, great communication throughout from pre-comms to the video of the inspection to the understanding of very professional staff.
A. B.My car was due it's A service, booked it in with no hassle and when the day arrived it was very simple. Arrival was contactless and very hygienic (my driving license has never been so clean).
Sophie was extremely helpful, I received a video message showing my vehicle condition and all updates and service aspects were completed quickly.
My courtesy car was a nice little B class, so a very good, and painless experience. But, that is what you expect of having a Mercedes, right?
D. H.Over all I had a wonderful experience buying the Mercedes Benz E Class, James was very helpful and knowledgeable about the car.
I have to say the experience could of been a lot better as I was left feeling like I was penalised for buying the car outright, it was simply a handover process no gesture no appreciation for the fact that I paid for something in cash. I feel I would’ve had better service had I done it on the finance. The car was also sold to me with a chip in the windscreen glass and chips on the front of the car the whole reason for me for choosing Northampton us because I live locally and I wanted to give the business locally I feel there is no reward for having done that.
Your company states or rather your website states that the car is put through a finishing process and all cars are sold in pristine condition. for a 2019 nearly 30k I did expect a better car hand over.
I don’t want this to take anything away from the wonderful service James did deliver.
Thanks again
Mr D Hay
C. R.Lovely experience with the guys at Mercedes Northampton. Been with them a few years now, had 2 cars and will be getting a third in the future. Great all round service and customer care.
M. C.Recently picked up a new car here for my Mum... cannot fault the sales experience with the team here! Really happy with the new car.
Remy made us feel welcome and was thorough every step of the way from start to finish- demonstrating a high level of patience as I was being indecisive over colours (Thanks Remy)! Kept us updated whilst we were waiting for the new car to arrive and going through the interior/ on board computer at the handover. From the finance side- Olly went through all the details to ensure we understood the paperwork.
Not once, did we feel pressured to have to buy which is really important to me.
I am looking forward to picking up my car next! Recommend this dealership if you're looking for a car 😊
B. R.Oliver Martin went above and beyond with exceptional service which lead us to purchase a car. He made the whole experience very personal.
J. G.I have recently purchased my new Mercedes and all I can say is I am very happy with my purchase. It was a very smooth and quick process, even with the current covid situation I feel like I have definitely had the best experience getting my new car. Charlotte was ever so helpful, she had given me thorough explanation of the vehicle and all the options available. The communication throughout the whole process was great, very informative and always willing to go that extra mile if I had any concerns. I would 100% recommend and will definitely be back.
B. S.I sold my Mercedes Benz CLA back to the Mercedes Garage Northamtpon. Lucy RIley at Mercedes made the sale of my car seamless making sure all the leg work was done at their end before I had even arrived to make the sale of the car. All I had to do was a few signatures and the sale was complete. They even offered me a lift back to my house once I had delivered the car! Will be definitely purchasing again from this dealership. A special shout out again to Lucy and all the other staff who made it seem effortless along with 5 star customer service
T. N.Recently visited MBenz Northampton for getting my car serviced, the whole experience was wonderful. I dropped my car off early morning and the service advisor Sandrine Law hing ch was exceptional and looked after me by getting my car fully serviced and a service plan in place. Highly recommended and will always come here for any future work.
A. C.Took my car for a service recently, no problems with the service itself. However, service records were not updated and not provided any details on vehicle health check. There was a fault which needed attending to also; fault identified and advised I would be contacted with a quote. Waited a week, no contact. I rang the following week, was told I would be contacted, but again no contact for over a week. Third attempt and spoke to Adrian in the service department; faultless as an individual! Gave me a quote instantaneously, updated service record and provided vehicle health check as requested. I wish I had dealt with Adrian earlier
N. Y.Recently purchased a new car from Mercedes Benz of Northampton and am totally in love with it. Mark and Joe were fantastic from start to finish......highly recommend 👌 Thanks guys
R. W.It’s Mercedes you can not get a better service in every department, from the coffee to the biscuit quality. My 4th Mercedes, I will not buy another make
B. R.I purchased a used car from the garage this week.
The general service from everybody I encountered at the garage was very good, I would not hesitate to do business with them again.
The service I received from Laszlo Nortje (sales rep) in particular was excellent. He was well informed, efficient, kept me fully updated and answered any queries promptly and with patience. I was buying a car on my own for the first time and his honest and informative service put me at ease and I felt confident with my purchase.
I would however like to feedback about the service I received from the garage's financial representative commissioned to provide me with information about financing the vehicle. He was abrupt and rude to the point where I felt the need to challenge him about his attitude. I also considered walking out and I would have in fact taken my business else where had it not been for the excellent service from Mr Nortje, who was able to answer my questions and in a respectful manner.
S.Just picked up my car from Remy at Mercedes Benz of Northampton. I just wanted to say how quick,helpful and efficient he was in the handover and wanted share my thanks in explaining my new GLE
Thanks again
I. R.Brilliant service Charlotte was very helpful and professional. Everything happened as described and impressed by Covid measures and adherence to same.
Very pleasant experience . The whole thing went like clockwork apart from my bank transferring the money which was soon resolved.
Thank you
I would not hesitate to recommend this dealership.
Faye and Ian
Z. J.Great communication and service when buying my car from Remy throughout. Would recommend
J. S.Friendly, helpful and prompt attention and a remarkably reasonable cost for servicing at a main dealership.
T. I.My husband and I have been looking to buy a Mercedes for a while now. We had booked a test drive at another dealership but someone else had bought the car before us.
Fortunately, we called Mercedes Benz Dealership in Northhampton and spoke to a sales executive - Oliver Martin (Oli). They had just received a C class that we were interested in.
Even though it was at a short notice, Oli made sure that the car could be inspected and ready for us to have a test drive. When we arrived at the dealership, the customer service was impeccable - Oli was very kind, positive, answered all our questions and then we had the test drive. We ended up buying the car.
Oli made sure that he checked in regularly with us and explained the whole process and paperwork. He even went to the office on his day off just to make sure that everything went smoothly when our car was being loaded and delivered to our home address! Amazing customer service! We highly recommend Mercedes Benz Northmapton and especially Oliver Martin!
S. H.Extremely happy with my new A200 just one week old. My dream come true,
c. s.Had my car serviced as part of the mobility scheme. Very happy with service
A.Recently just purchased a used car from here and have received great service from Alex and everyone else I've dealt with at Mercedes Northampton. Would highly recommend
J. A.Dealt with Oli Martin in the sales department. Very professional and knowledgeable. Highly recommend!!
S. L.Between Bedford & Northampton I got the right size keylock for my wheels and now I can fit my tyres Tx guys Great service 😀
H. J.Fantastic service and advice from start to completion. Will recommend to friends and family. Thank you all.
C. T.Just had my E Class Serviced at MB Northampton- on re-setting the service light a software glitch happened.The issue was dealt with very professionally by Sophie Bradbury and she put me in a courtesy car overnight. Full marks to her Team for making sure I did nt need to get a bus home !
R. A.I want to start by saying a huge thank you to all at Mercedes Riverside for making the experience easy and stress free.
Everyone was friendly, professional and extremely helpful.
I felt at ease from the start and never pressured. Ashely was fantastic, very supportive and informative. Nothing was ever too much for him. He is a real asset to the company.
Thank you once again.
Dawn
G. W.Had best customer experience i have ever had here, staff all so friendly and welcoming. Dealt with Richard mainly and he was very informative and helpful, giving good advice. ⭐️⭐️⭐️⭐️⭐️
I. K.Great services and really kind people. Special thanks to Ross Hillery for sorting out the issue I had so quickly and professionally.
G. A.Bought a used car which I felt, on reflection was not checked and prepared thoroughly. Raised my concerns with the person who sold me the car, Greg Pretty. Throughout he took my concerns seriously with respect and reassurance. My car was collected, had all the minor issues sorted and returned. I am very pleased with this garage and recommend fully. This is how it should be done.
UPDATE
Since the above review I had problems with the battery again which, eventually Mercedes agreed to pay to replace. This process has been difficult and I'm still waiting for the money
I won't at this point mention the name of the person dealing with this but I would like him to get a move on.
P. B.I worked with Gregg Pretty for a few months, originally i was looking for an e-class coupe, Gregg was great and as soon as the new model was available he sent over all the information to me, then in a rather irritating turn of events the current car i was driving one day decided it wanted to stop working, i gave Gregg a call and asked him what he had that I could take away that was brand new ASAP, Gregg got me in the next day we went through a couple of options and specs then I decided that the new A class was for me, Gregg said that he would do everything in his power to get the car to the dealership as quickly as possible, and low and behold the car was there in under two weeks.
Absolutely superb work from Gregg he was there every step of the way, got all the docs i needed to sign over super fast, and on the day of collection got me in really quickly, went through the car so i knew how everything worked.
Once again a big thanks to Gregg superb work.
B.I never post reviews so this is my first! Having never bought a car before I didn't know what to expect but James our lovely sales executive was super nice and made sure we knew everything about the car. Shoutout to Olly going through the numbers as we asked a lot of questions :) Both of them did not care that we took three hours to buy a car! Look forward to picking it up.
J. M.Put my car in for its service and was impressed by the good communication from staff from start to finish. The mechanics also send a video clip to you of anything they want to highlight which I thought was a good idea. Felt safe when inside the dealership and staff all friendly and helpful. Can’t fault the service.
S. M.Very professional and work is off the expected standard. Very smooth journey from start to finish when dealing with the team.
H. B.From the minute we entered the showroom we were made to feel really welcome without the over zealous salesman’s patter you unfortunately get in some dealerships! Our salesman Matt Hall was fantastic, knowledgeable about the product, answered our questions clearly and honestly. He didn’t over promise to get a sale it was a really refreshing experience and we ordered there and then, which for a Yorkshire woman to part that quickly with her cash was quite an achievement. Joking apart, the whole experience from start to finish was first class I have a car I adore and an experience that I will be repeating. Thanks Matt top job, a credit to your profession and dealership.
D. M.Excellent service from the sales team who worked hard to find exactly what I was looking for. Even though my purchase was not one of the more expensive in the range, the customer service I received was exceptional. The transaction all went very smoothly despite the Covid restrictions and the whole thing was very easy and efficiently done. Thank you to Greg and Olly in particular.
S. F.Recently purchased are car from this company what a great service we recived
Mollie showed us the car and explained everything in detail with full attention on are needs we rate this young lady very high and will be seeing her for the next car in future . The sale guy that followed up Alex very good also always polite and returned any call we had within a good time . Was easy to buy a complete hassle free way . Top work to you both thank you
J.I just want to say thank to Remy for being super helpful today! Great customer service!
K.First time visiting the Mercedes-Benz Northampton showroom and by far the most welcoming experience, from Olly and James. They are very friendly and professional and took the time to explain all the minor details - did not feel rushed at all. Look forward to seeing them again and taking another car for a spin! Hope the team have a lovely Christmas ✨✨
A. C.Great, friendly service from Ashley, no hard sale. Kept informed throughout the process.
M. G.Mercedes Northampton BodyShop repair: the guys in the Body Shop do amazing work.
On the day my car was due to go in for repair I arrived at Mercedes Northampton at 8am, only to be told by Reception staff that I was a week early for the booking. I asked them to check and they said no, I was definitely wrong, it was 1 week later. So I went home, embarrassed to have made the mistake.
Imagine my shock when mid afternoon the Body Shop call me to ask why I had not brought my car in! So I told them of the morning's event.
Drove back to the garage, checked in at reception and not even an acknowledgment or apology from the receptionist I had dealt with that morning. Thankfully, the work went ahead and the Body Shop team kept me fully informed of progress. The standard of the Body Shop team work is very high, as you would expect and I am impressed with the care they have taken and attention to detail.
I highly recommend the Mercedes Northampton Body Shop for Mercedes repairs. Not sure I can say the same about my experience with reception staff - hence only 4 stars instead of 5.
K. C.Mercedes-Benz of Northampton have provided me with a wonderful experience. I have never bought a new car before two weeks ago, and everyone involved made it very special for me. My sales executive Charlotte was unfortunately ill the day I collected my car but was great from the start! Parm and Laszlo made my handover particularly special. Thank you.
L. L.As always over the many years I have dealt with them very helpful and a pleasure to do business with
T. C.A great place to take your Mercedes for a service although a lit of sitting around to be seen by somebody once you have walked in. Same when collecting your car. Service guy was brilliant and took time to explain everything. Labour rate is an eyewatering £174 per hour
T. H.This was my first time purchasing both a Mercedes and a car on PCP. James Jenkins took me through everything and made it all really simple. He was friendly but professional. I wouldn’t hesitate to recommend both James and the Northampton dealership to friends and family. Loving my new car. Thanks!
J. W.generally good, Add blue not topped up, offside mirrow was turned down for some reason. had some parts to collect, told by the service advisor that they would be brought through or I could collect them. after an hour I decided to go and get them myself only to find when I got there the door was locked and I needed to ring up to get some one to come to the door, after going through all the options on the phone system standing in the freezing cold I managed to get the parts. In saying that the parts department did a sterling job on sourcing my parts for A R129. Also informed that if my car does not get used regularly the stop start will not work, which it has not for at least 12 months
A. W.Excellent service, the people I had dealings with were courteous and helpful
N. H.Sophie and the team in the body shop were excellent. The repair was completed super quickly. Would have been a 5* review but for some reason when my wheels were refurbished 2 of them came back with black dust caps on the valves rather than silver and one was missing. Sophie sorted this really quickly but it did mean I had to take time out to go and collect them.
S. J. B.Great car buying experience at Sytners , Northampton - in spite of Covid difficulties. Within 8 hours of walking into the showroom we were driving away with our new car. We got a fair deal and were very well looked after by the sales staff (thanks Greg).
K. S.Alex was fantastic in helping me purchase my new C Class. He was very thorough and knew exactly what he was talking about. I felt confident to purchase from the Northampton Sytner branch and left 100% happy with the new car!!
H. M.Hi, just like to put it out there about the excellent Customer Service Mercedes Northampton provide across the board.
Recently spoke with a gentleman Ross Hillary @ the branch who kindly answered all/every query I had with regards to my recent purchases C220d & A180. Guaranteed call backs as promised. True ambassador to the business.
Willingness to help/assist was extremely knowledgeable & satisfying.
I have wrote a review previously advising other Merc dealers must take note! (would love to mention names but won’t).
Believe me, there is a reason why I travel 44 miles round trip to this dealer and not 26 miles to one closer!
Keep it up Northampton 👌🏻
M. G.Service department handled the servicing and MOT for two MB cars. They had a clear strategy for managing Covid-19 restrictions. Happy to recommend the team at the Riverside. They also passed onto me a sales proposal for a new MB car but they should provide better offers for loyal customers.
M. S.I just bought my S Class from you. I am really impressed the way I was treated and you gave the most friendly and welcoming feeling that I have never experienced before. I will again buy my car from you in the future and also recommend you to my family and friends. You have set a standard of service in the car sales.
Thank you
H. 1.Paying for a service package, two years in a row you've not been able to provide the collection service.
The offer of 3 free valets a year...you don't offer this service at the weekends??? Who can just come along mid week and get that done?
Then on collection of a loan vehicle, to be told there is no fuel in it and you have to do that yourself???? Would expect this from lower budget companies...not so called prestigious companies such as Mercedes. Amazing how the small things like this are missed.
Other than the negatives above, the people are awesome, very helpful & considerate. It’s a very professional and relaxing environment.
Apart from the poor service plan I would recommend Northampton Mercedes.
S. P.I would like the thank Ashley and your showroom team for a enjoyable experience during the purchase of my Brabus. No. Regrets and enjoying the ride.
Keep up the good work
Shaun
T. S.Amazing service while they repaired my car with some warranty work, even got a courtesy car for 4 days while they worked on my car and Sophie was giving me constant updates and looked after me from start to finish!! Very happy customer and will definitely be returning customer!!!
p. w.Service was great, coffee on arrival and friendly staff. Was given a courtesy car that only had 24 miles of range left, so my first task was to find fuel at 8am. Not ideal, especially as it had to come back with the same fuel level. Better to have a full tank then I replace what I've used at the end of the day?
J. L.The sales person Olly was very polite and helpful. It made a great time for me at the dealership. 1 question I should have asked which I only thought about after I'd picked up the car and was to late to ask. I have a personal reg, could this be put on the vehicle before the V5 from sale be be sent off.
L. M.Great customer service and fantastic selection of used vehicles. All the team were extremely helpful and very friendly. Great environment - we did a deal there and then on a used vehicle and took it away the same day. Couldn’t fault any of the staff we dealt with on the two occasions we have visited - thanks to all the team, especially John, Tony and Fergus. Flawless Service!
M. R.Fantastic car and excellent customer service from a dealership well worth visiting. Thanks for making the whole process so simple with special thanks to Joe. He remembered me from my first purchase 3 years ago which was the reason I returned as a repeat customer. It was worthwhile making a journey further than my own local dealer.
C. H.Sales are great, but once they have your money customer service goes out of the window. Booked car for service in person. When I was called to confirm the booking I was given a different price to the one quoted, they had booked the wrong service (B instead of A) and had not noted i needed to wait while they did it so was booked for all day. When I rebooked using their online system that too created issues. If it wasn't for the fact I drive a AMG model I wouldn't be using a franchised dealer.
G. M.We were looked after very well from the moment we arrived at the dealership, Charlotte, our salesperson was excellent and looked after us very well. The deal was done in a short while and we picked up the car 4 days later. Charlotte then called us to make sure everything was ok with the car and to make sure we had no problems.
t. h.Thank you to Greg Pretty for all your help to purchased my C43 AMG car. Excellent service and communication which made the whole process easy for us. Thank you again!
E. M.I bought my new car here 3 weeks ago. This was my first experience in buying a new car and the Northampton Mercedes made sure it was a decision I would not regret. I now can't imagine giving my custom to any other team. I was made to feel at home from my first visit, with friendly and approachable staff. I was well looked after by Mr Mathew Hall, who went above and beyond to provide me with a vehicle that met all my specifications and more. The service was beyond what I expected. The sales team, service team and the store manger were also very helpful and informative. I am thankful to all of them for helping me make the best decision. I was definitely lost without them. I look forward to do g more business with them. In the near future.
B. K.Even though my car went in for an MOT and failed i had a conference call to attend and rather than sit in Mercedes Neil very kindly arranged for me to have courtesy car last minute so i could get back to attend this and allowed me until Saturday to return it.
Over the last 4.5 years of dealing with Mercedes Northampton they have been probably the best by far when it comes to services and helpfulness I've ever experienced; now our company have decided to got to Toyota and we don't expect to have anywhere near the service we've had since being with Mercedes.
My thanks though on this occasion must got to Neil for getting me out of a situation that was out of my control.
J. W.Sophie Bradbury in the Northampton Bodyshop team was amazing! I have never had to claim on my insurance for a car repair before so i had no clue what i was doing. Sophie kept me updated throughout, explained things really clearly and was super efficient in getting my car booked in and repaired. Thanks Sophie you were great! :D
D. C.I've visited the Mercedes Benz dealership in Northampton on numerous occasions in the past 3 years or so, both to purchase a vehicle and also service a vehicle.
The atmosphere is very welcoming and everyone there looks like they will try their best to help and keep me satisfied.
Servicing has been straightforward, they kept me updated and I never had to be faced with nasty last-minute surprises or costs that I was not expecting.
The sales team is friendly and make you feel comfortable.
Although this is not my nearest dealership, I do prefer to use it year after year
D. W.Pleasant drop-off pick-up experience. Social distancing well managed due to C-19. I was in for major service and was dealt with by by the same person. He was pleasant and efficient—service completed in good time, mechanic feedback clear and comprehensive.
D. S.Service and technicians are exceptional, I just feel like they keep you waiting as an air of exclusivity rather than German efficiency. Northampton much better than Miltin Keynes however, and I do love the cars
C. T.Great service during a difficult time. Buying my Mercedes was made easy by the professional approach by the staff especially Gregg who was extremely helpful. I would highly recommend Mercedes Northampton and the team.
M. G.good local orienated dealer - friendly and was very well run by previous boss mark who is now sorting mk flagship delaer out for them. The service is aligned to the price of their product - which is good - so you get what you pay for. I had problems when i bought new car from them, not great from mercedes but great from the delaer in sorting it out, softening the blow for me and giving me a good customer experience. They'll likely ensure i buy another merc.
thanks for the response below steve - I would respond but google functionality isnt obvious but editing my initial note seems possible.You ask why not 5 stars - 5 stars is perfection which is very rare - i know thats not how your internal measurement sees it - but thats their issue not mine. To obtain 5 i would have to purchase a car without issues i would also not have had to replace some of the wood venear due to it mysterioulsy wearing. So your service is irrevocably linked to your product and vice versa. Hence 4 not 5.
Now please find me a super cheap amgt 63s 4 door and ill give you a 5!!
M. M.Once again, my visit to Mercedes Northampton, was a real pleasure. Staff are always very attentive. Even in these Covid difficult times, they remain cheerful & helpful. Sad to hear Mark Hurley 😢 has moved on after all the years I have known him, but pleased he is still with the company. I shall miss him.
L. T.I took my car in for an MOT. As usual, dealt with professionally
R. c.Here I find myself again , writing a review for Mercedes Northampton.
A very well deserved review I must add.
Again my experience with Fiona and Richard was just first class, from the phone conversation to being handed my keys back for my Mercedes.
Thank you again to Fiona, Richard and the Technicians that sorted out my Mercedes, absolutely first class and highly recommend.
C. C.Sophie, the Body Shop Administrator, was brilliant. She kept me informed at all times about what was happening to my car and when the repairs to it would be completed. She was always bright and cheerful on the phone. She and other staff went the extra mile in ensuring that my car was delivered to my home address late in the day as I needed it. Excellent service! Cannot praise highly enough.
J.Not the best experience. Difficult to book the car in for what we wanted, given arrival slot and told not to arrive early. Arrived on time and customers arriving after me were dealt with ahead of me.
After the MOT was completed we received a call to say that the car had passed the MOT and then while on route to collect received a 2nd call to say it had failed on its windscreen wipers. Arranged to have them replaced and car retested which was done prior to our arrival.
On collection we raised the issue on the 2 conflicting phone calls which we were assured would be investigated and get feedback on but still waiting.
M. M.Customer service was fantastic here.
Bought my new A Class with Joe Clarke who was a pleasure to deal. Friendly, attentive and not at all pushy, will be seeking him out for my next one in 3 years. A real credit to the team there.
Everyone was super friendly and the whole process is relaxed.
j. k.What an amazing service from Mercedes. I tuned up at Northampton Branch on Saturday 30/11/2019 as my coolant light was coming on and was greeted By Ross Hilary. He took my car keys straight away and topped up the coolant system, he also topped up the screen wash and took my car through the car wash.Very nice and positive experience
D. K.Superb service today. I went into the dealership to get a new phone paired and for a bodywork quote for a minor scuff to offside front wing. The phone was connected in 30 seconds and the scuff polished out free of charge. I also had a very nice cup of coffee while I waited. Couldn’t be better. Thank you MB Riverside
G. P.A first class service from my Mercedes Dealership. Excellent social distancing policy, and a well communicated service throughout from Rob and his service team. My car was also really well cleaned and sanitised before being handed back. A+++++
T. R.Absolutely fabulous, the usual crisp,polite and warm welcome. Listened to my problem (drivers door window inop.) Took my car away,plied me with wonderful coffee, kept me informed of the progress and returned the keys of my (valeted) car to me with an explanation of the work carried out. They had managed to reset the window by computer, it would of been easy for tgem to say they had replaced the motor ( I would have been none the wiser) they didn't and for that I am eternally grateful. People often complain about main dealers ripping customers off. This has never been my experience at Mercedes of Northampton. Extremely pleasant and helpful staff , always prepared to answer my queries and show me the various features of the car that I am unsure of,not forgetting the 2 year warranty on work they do.
A. P.Edit: My previous 3* rating was entered by accident. Sorry, please ignore that.
Car serviced to normal Mercedes high standards, and washed.
I had a newer version of the same model as my car as a courtesy car, so it was nice to compare how Mercedes have improved things over the past 4 years. This was an added bonus.
The service received at a dealership can influence your car ownership experience and brand loyalty. Based on my experience, I would recommend.
R. S.Excellent service received from Sophie and Alex when having my vehicle wheels refurbished. Alex afforded great attention to detail in ensuring that the finish was perfect, and I greatly respected that. First Class service.
K. B.Had an issue with the main console screen in our Merc. Quoted £100 to diagnose the issue. After diagnosis quoted nearly =£1000 to fix. On going to pick it up the bill was only £100? The mechanic had spent a bit longer playing and obviously resolved the issue. How fantastic is that? Nice to deal with a place that has a bit of integrity these days. No idea who the mechanic was - but I hope someone does him a similar turn one day. Thanks.
N. C.First time purchase from Mercedes Northampton and I can honestly say it was a pleasure. I raised an online query for a GLC I saw on the Mercedes website and I was contacted on the day by Fabrice. He sent me a tailored video of the vehicle. I made the purchase and Fabrice arranged for the vehicle to be ready for me at the time I needed it.
I subsequently needed some work needed to be completed on the vehicle and John Stuart-Smith arranged everything despite the Covid19 difficulties. John provided me with a courtesy car and arranged for the work to be completed swiftly and to an excellent standard. Richard kept me informed of the progress of the repair work and got my car ready for a quick turnaround.
Thank you to the Mercedes Northampton team – I definitely recommend your next vehicle purchase from here!
N. B.Had to send my car into the Mercedes in Northampton for body repairs due to someone hitting in to me. The Mercedes team handled everything from the initial phone call where I told them I had an non fault accident. They referred me on to Auxillis which was a company that dealt with everything and allowed me to sign in and watch the process from initial registration to courtesy car transfer to body shop repair. I dealt with a lady called Sophie Bradbury who is a body shop administrator and she was so helpful and supportive. She kept in touch with updates regarding my next process and she was support professional and genuinely nice. I found the whole process absolutely easy and the support from Mercedes was reassuring and helpful!
J. F.My vehicle was in with Mercedes-Benz Northampton due to an engine problem that was quickly diagnosed and repaired. While in the workshop the team noticed I had some badly worn tyres. Due to this being a lease vehicle the tyres have to go to a different garage. This caused a delay to the return which was of no fault of the Mercedes but despite that Neil in service did an excellent job of keeping me informed and when let down by the tyre company was able to assist in provision of replacement vehicle despite the delay being no fault of their own and customer service was second to none.
On top of this on the day of collection of my vehicle I was caught behind at work meaning I arrived at 1835 with Service closing at 1800. The poor remaining staff did what they could to return my vehicle even though they had already shut up for the day. The Service Manager (didn't get a name) was able to find the details and return my freshly cleaned car not leaving until gone 1845.
There was even a £10 in my cup holder which I lost down the back of my seat months ago and had forgotten all about, so the team here are honest on top of their good service. Thank you all.
R. W.Outstanding service and experience in buying my car. Special thanks to Laszlo, Parm and Olly Newton you made this an unforgettable day
A. S.Excellent service throughout. Very friendly and not judgemental at all 👍🏻👍🏻👍🏻
I. H.I expected good service in a Mercedes dealership and I wasn’t disappointed at Mercedes Northampton. The whole process of buying a car there was made special.
I was dealt with by John Dunkley who was not at all pushy but was very informative and professional. The handover of the car was not hurried as in other dealerships and John took time to explain and demonstrate all the features of the car. I would certainly recommend and use this dealer again.
D. K.i saw Tony in sales who I purchased my car off of he is always very helpful.
Lauren on reception is also very helpful
Ollie the expert is also very good at his job and very helpful.
Terri in service did a very good job regarding my oil level
However I had a bad experience in the service department and found myself sitting waiting for my car to be washed for 3 hours. This was not good customer service.
J. M.I recently bought a new A Class that has been a joy to drive since purchasing. Joe was a friendly, knowledgeable and helpful salesman who guided me through the decision-making process.
COVID restrictions made things understandably different to a typical purchase but I was made to feel very safe throughout my experience.
Would certainly recommend.
A. M.Updated: so the after sales experience is not that great. Car we bought had a minor fault which I notified the dealership about. Due to lockdown during November agreed with them that it can wait until post lockdown. Chased them after lockdown was lifted and despite promises, still no closer to getting the problem resolved.
A real disappointment after the excellent pre sales experience.
Was five stars, now three stars.
======== ORIGINAL REVIEW BELOW =======================================
Excellent dealership. Popped in on the off chance to have a look. Plenty of choices and they are quite strict about Covid regulations which is reassuring. Our salesman Joe was a pleasure to deal with (great communication and easy to talk). Definitely recommend.
P.Great Service! Mercedes-Benz Northampton are always a pleasure to deal with. Keep up the great work!👍
P. N.Excellent service! Strictly business & no time was wasted at all. Well done team. Happy with the service.
S.After having numerous problems and horrendous customer service from my nearest Mercedes dealership, Ross Hillery from Northampton (500 miles away) went above and beyond to help me resolve the issues with my car. His knowledge and customer service is second to none.
Thanks Ross!
o. l.I don't normally write reviews, but i feel i must on this occasion. Due to poor customer service experience at MB Peterborough i took a journey over to MB Northampton. I only needed to buy some parts. I was looking for the parts department but was in the back of the building so wasn't sure where i was going until I was greeted by a salesman called Matt. He was very friendly we started chatting and he offered me a drink as id travelled 45 minutes. We had a chat about my car, although at the moment Im not looking to change i wont hesitate to buy my next Mercedes through Matt at Northampton due to a great customer experience. Thank you Mercedes Northampton.
C. W.Tony and Tom in Mercedes Northampton were extremely helpful. They treated me as a valued customer from the outset. They helped me find what I was looking for and worked quickly to make it happen. Excellent customer service! Thanks
T. M.I always have great service when I take my car in for a service or an MOT
J. R.Having booked my car in this week, I was greeted and offered coffee. Staff team were friendly, and maintained contact through out the day. When car was ready to be collected, I received another call, was again greeted courteously, remembered by a member of staff I had met in the morning, which was nice not to feel like another anonymous customer, and after paying for services, was shown to my valeted car.
Really impressed
M. C.I had the pleasure of being assisted by Matt Law, he was polite and very quick at meeting our needs. He has the best customer service skills at the firm and was very informative with the cars technology and suitability for my needs. I was thoroughly impressed and chose a great car. Matt exceeded in his duties and gave us a lift home, brilliant sales man very thoughtful.
H. L.Great service at Mercedes in Northampton. Walked in, signed and sorted within a couple of hours and out again. Facilities are also very good with offerings of drinks and biscuits.
If you are looking to come here for a new purchase I would highly recommend John Dunkley, brilliant service and made us to feel very welcome and not overloaded by everything. Thanks John!
K. N.I've bought a car before from Sytner (Mercedes) and that was a good experience.
This time was just as great, if not better. I bought a car from Mercedes- Benz Northampton. Everything you should expect to be honest from a Mercedes dealer. Friendly staff, that kept offering drinks and refreshments, nice staff, including the sales staff who were never remotely pushy. Just fantastic service from making an online reservation and having it confirmed, to a courtesy call to introduce prior to me travelling. Having the cars arranged for me to see, actually buying it and picking it up with it all presented for me. Lastly a call 3 days after to check how its going.
A shout out to James, great guy and would highly recommend. I'll come back for the AMG GT at some point! :)
We love our new car and I would recommend Sytner each and every time. Great experience and couldn't fault anything.
D. P.Whole experience was swift and easy.
I personally dealt with Fiona who communicated superbly throughout and was flexible to my requests -she made the whole process run like clockwork. Would recommend this dealership to anyone.
H. M.Thank you to Charlotte Batchelor for helping me to find my new A Class! you were very helpful and kept me informed throughout the whole process! Even through all the restrictions that are in place i felt safe at all times!
Thanks so much!
M. G.Superb service from John Dunkley, my sales executive, and his manager John. They looked after me attentively and without rushing. I was pleased with the trade value on my Mini and they directed me to a far better car than the one I’d enquired about! I look forward to returning and couldn’t recommend the dealership and its staff highly enough.
G. S.I am very impressed by the service. Staff is very kind and humble.i was there to get diagnosed my car & wait there .In waiting time they keep offering me coffee. I would definitely recommend This service station & dealership of Mercedes Benz. I Appreciate your service.
e. r.Bought a new car and made appointment to collect it.On arrival the wrong number I.e.350 instead of 450 was on the back which took 1 hour and little communication to be fixed.We were then to get a free tank of petrol but had to go to a garage to fill up instead of already being full on arrival.I wanted a mercedes rubber mat for the boot and asked for it to be ordered and put in the car,which I would pay for when collecting.Had to go to spare parts office wait collect and pay.
We were promised a phone call the following day to see how we were getting on with the new car,but didn’t happen.
Car lovely.
E. W.The recommendation for this garage was certainly fulfilled from the time James Jenkins from Sales became involved in the purchase of my car. Parm Garcha followed through the process, keeping in touch throughout. At the time of "handover" Tony and Neil assisted. The whole team from the garage, was concerned that I was fully satisfied with the experience. All employees were pleasant, helpful and friendly.
j. d.I am giving Alex Gray five stars because I was very happy [which is an under-statement] with the service he gave me. He gave me an accurate estimate, for the repairs carried out to my vehicle, he also told me he would have my car repaired in two days which he did. But most importantly here. he took the stress & worry away from me. Once again, a VERY BIG THANK YOU.
Kind Regards - Joy
J. R.As always my visit was exceptional. Car valeted to good standard and vehicle check was clear and helpful. Thank you.
E. V.I went over to Mercedes Benz of Northampton to book an appointment for (unexpected) warranty work on my car and in needed doing as soon as possible because I had a road trip booked for the next day, I got seen by Sam and he dealt with it very professionally and managed to squeeze me in.
Ive popped in there few more times and Sam is always there helping. Top notch costumer service, very pleased 👍👍👍
G. K.I personally want to say a big thank you and understanding my position as a disabled customer. I will be looking at extending my warranty. I need to know more about the pros and cons. Many thanks. Mr G Kasba
M. T.Just purchased my first ever Mercedes from here, and I must say so far I am absolutely thrilled. I was greeted within seconds of walking in by Callum Fletcher and throughout the whole 4 week process he was extremely helpful and professional. He always stayed on top of things!
From day 1 to driving off all the staff especially Callum were extremely nice and accommodating. After the purchase of the car I received a call to see how I was getting on etc. Honestly this is the best service I’ve had when buying a car.
The car itself is in great condition and unlike other private dealers there are no hidden fees! From the second I walked in I knew I could have confidence in buying here and was able to relax.
They are a little bit more pricey (cash price) however when you compare quality, car history, perks such as drivers club and drive away insurance & the fees Sytner are by far best value for money!
The whole process has been so good that it looks as if my mum will be buying her car here in the next few weeks!
I have seen a few negative reviews on here and to be honest I’m shocked because whilst I was there I never ever saw anything negative occurring and just saw top notch customer service!
Thank you Callum & Sytner for making my journey smooth and special! I will for sure be back in a few years ;)
C. K.Mine of accurate information but pricey!
M. R.My wife and I recently dealt with Melvin Gwinnett at Mercedes Northampton and couldn't be happier with the service and guidance we received in a professional and very friendly atmosphere. We ended up choosing a GLE 350DE over and above a BMW X5 45e based on the level of service provided. Be sure to speak to Melvin if you are in the market for a new Mercedes in Northampton.
S. M.Once again excellent service by Alex from the bodyshop.
He was very helpful again and arranged a very good scuff repair to an alloy wheel on my new car.
Please also thank the 2 tech guys who helped and advised me with the infotainment and Mercedes ME systems to my car. Nothing is ever too much trouble with them (apologies forgotten their names).
P. G.I took my car into the bodyshop for repair and the guys there went above and beyond to get my car looking as good as new. Their patience and diligence was second to none and prices comparable to other quotes i had recieved, but the service was a cut above. I wouldn't think twice about going back. Hats off to Brett and the team for a really professional and courteous job!
S. D.Very happy with my new car and the fact that everything was done to make us feel safe in these COVID-19 times. Joe, as usual was excellent. Will definitely come back to Northampton.
O. N.I recently had an issue with my smart, at very short notice one early cold morning, my car was recoverd in to this dealership. At such short notice my car was in the workshop being repaired, whilst I waited I was kept awake with coffee and pastries and able to watch the news. When my smart is due to be replaced I will without hesitation be coming here to purchase my next smart.
C. M.I had to pop into Mercedes-Benz of Northampton with my C250 after a problem developed with my screen washers. Although I hadn't booked an appointment I was greeted in a courteous manner at the front desk and the problem was dealt with in very quick, professional and efficient manner (many thanks to Rob Rushby). Great work Mercedes of Northampton!
R. T.Fantastic Customer service. Had an issue with some error messages on my wife's car. This was sorted out immediately by the service manager, who then also arranged to have the car cleaned, whilst my wife continued working in the workspaces provided with a coffee too! What a great way to treat your customers. Thanks to Robert Rushby!
M. P.I had a problem with my drivers window switch on my GLC, which broke not allowing me to open the window. I spoke to Ravinda in service she understood and sorted out my problem within 24 hours. What a fantastic ambassador for a service department.
P. G.Despite COVID restrictions, we had a warm welcome from service and sales personnel. Service was carried out efficiently and promptly and car was valeted for us. no complaints.
P. O.No one was pushy and the staff were very friendly and polite. Had a test drive and still no one was pushy. Go here if you like to have a bit of your own space when looking at a car, with people on hand when you want them, not them interrupting you.
r. g.A sorry experience for a health check. Took ages to book it then waiting for it was just as bad on the day.
Eventually, a good will gesture was offered which is confirmed and this has been followed up with a courtesy call from the Head of Business to make sure everything was as expected and an apology.
I wait to see if things have improved but I have no reason to believe otherwise.
Thank you, Team Mercedes. You have restored my hope.
T. L.Very pleased with my Mercedes purchase through Mercedes Benz Northampton .
Good support and help from the sales staff at the branch. Full marks for customer service.
J. H.Very thoughtful service - contacted me to offer me MoT whilst I waited because of the distance I have to travel. Quick and efficient. But no coffee or vehicle-wash, all due to Covid restrictions and not their fault!
A.Mercedes-Benz at Northampton have just carried out my M.O.T and what great service received.
I was met by Terri in Service who greeted me with a smile, took my keys from me and updated me throughout the process, also received a video from the technician whilst my car was in the workshop.
Very pleased with the service received today, thank you Terri.
W. S.I was a very nervous driver. Having not driven a car in 20 years I found myself in a position that meant that I was to forced to drive to the hospital and back every day and I needed a good, automatic car to do this.
Olly Newton, who was the saleman who met me when I rolled up unannounced at their showroom was just what I needed.
He was patient, informative and encouraging - and I ended up buying the perfect car for me.
The experience really couldn't have been better
j. l.always a pleasure from start to finish, great service from Ravinder so helpful. my annual service was completed without fuss and everything on time. highly recommend
A. R.As a proud owner of a Mercedes I had to pop into Mercedes-Benz of Northampton with my B180 having a knocking problem. I was greeted in a polite courteous manner from the very helpful and cheerful Reception lady Lucy and the Service Dept lady, Danielle.
Danielle, especially showed outstanding customer service, synonymous with the prestigious Mercedes-Benz brand. She had explained in detail what had happened and how they managed to solve the knocking noise. Throughout, Danielle was totally professional and courteous who went beyond my expectation to ensure my experience with the garage was excellent. Thank you Danielle.
I was very happy and impressed with the whole experience provided by the dealership and look forward to future business.
A. K.We paid a visit to Mercedes-Benz Northampton as I was looking for a new car for work. We were assisted by John Dunkley. Having explained what I was after and how much I have to spend I was given a fantastic deal. The whole process was friendly and wasn't rushed. I couldn't have asked for a better experience. The presentation on picking up the car was a great touch and John spent time giving a overview of the features. He even contacted me a couple of days later to ensure I was still happy and if there's any queries etc.
A. W.It was Kelly I dealt with she, was most helpful and knowledgeable. It was a pleasure to deal with her. It is not the first time I have had to call on her help, and she is always the same nothing is too much trouble for her.
T. C.The sales experience here is superb.
It’s a great shame the service side is so poor by comparison
- service Confirmation said ‘2 hours 18 minutes’ but I was there 4 hours.
- initial welcome is excellent and hot drink provided by my greeter- but then no one asks if you’d like another over the next 4 hours and you feel like you’re being ignored.
- if you go to find someone at the coffee counter you can’t risk leaving your belongings on the table, and others then come and use your table while you’re not there (as happened to me)
- invoice not explained adequately - and Why not mm tread instead of meaningless red/amber/ green rating?
- left my dashcam unplugged, and I found my stop/start button in the centre console
- cleaned it - but wheels still dirty.
Not good enough I’m afraid!!
p. s.I have just purchased a brand new car from Mercedes Riverside Northampton and would like to thank the dealership on how easy and professionally the purchase went through. I was dealt with by Callum Fletcher. He went above and beyond to put me at ease with the whole process and explained every detail most thoroughly. He is a credit to the dealership and I would have no hesitation in recommending anybody purchasing a new or used vehicle from this dealership.
G. D.I recently purchased an A Class with Mercedes-Benz Northampton and I must say that the service was 1st Class from start to delivery. I was assisted by Fabrice Auffray who rolled out the VIP treatment.
All paperwork was explained to me in detail and completed swiftly and a full demonstration of the car was given. All questions were answered and I was advised that I could call any time if I had any more queries.
My new car is a beauty and a dream to drive. Thanks Fabrice and Mercedes-Benz Northampton for your hospitality and fantastic assistance , I was made to feel very special and valued.
R. W.Once again an amazing deal, this time on a beautiful, new GLC SUV. Joe Clarke has always worked hard to find me the right car within my budget and not for the first time he has exceeded my expectations. Not only am I pleased with my lovely new car but also confident of the aftercare as the servicing team are a helpful and efficient team.
A. M.Sophie and the team made repairing a bump hassle free. As smooth a ride as driving my Mercedes. Well done and thank you to all concerned. The car came back gleaming - as if straight from the showroom
J. T.I have used the Mercedes Northampton dealership for the last 2 cars I have had including all services. The team have always provided great service and assistance from sales through to servicing. Would recommend them if you are looking for a new vehicle or service/maintenance requirement for your existing Mercedes car.
M. M.Absolutely fantastic! Helped me out no end. Can't recommend them highly enough
d. h.I recently purchased a vehicle at this Mercedes dealership a week ago and the level of expertise and service from Greg and everyone has been remarkable! Will definitely recommend anyone looking for a Mercedes to visit this dealership.
N. B.Efficient no hassle service and MOT as always
F. P.My experience was very good. Fiona dealt with everything very efficiently and was extremely pleasant. My courtesy car was ready and waiting. Covid safe environment. Good experience.
A. H.Excellent service. From arrival with a long list of work and little time, to departure with a immaculately serviced, repair and cleaned car. Went above and beyond to ensure my experience with the garage was excellent. I think the representative was Douglas (?) exceptional service from him and all other staff. 10/10
T. R.The service I received from Mercedes was second to none.
From start to finish Saaj kept me informed of progress in regards to the purchase of my E220d and the whole process was very professionally handled.
Saaj is a credit to Mercedes !!
M. N.As a first time mecedes buyer I was very impressed with the whole experience provided, from the very helpful reception greeting to the sales and technical assistance, in particular Josh and Mark.
Outstanding service, synonymous with the prestigious Mercedes-Benz brand, from initial test drive through to final handover.
I am also impressed with the after sales provided by Josh having received 2 follow-up calls to check whether everything is OK even though I've only had this a matter of days..
Oh and by the way my new C-class is great.
P. W.I've been driving different Mercedes for ten years now, this is the third dealership I have used and by far the best! Professional, and 100%customer focused. I will never use another dealership apart from this one again. Keep up the great work!!
B. R. -. R.Great service and friendly staff 👍
Update 16/11/19: car back in for another service. This time it required a couple of new tyres, but having only been informed of this about 2:30 on a Saturday things were rather tight. So we came back over, collected the wheel with tyre and took it over to Tyres Northampton, got it swapped and brought it back to Merc garage to be refit and the wheel alignment could be carried out.
The garage weren’t able to get the tyre replaced that day and it would have been another £40ish, so it was worth the faffing about.
Having booked the car in and dropped it off just before 8am on a Saturday i mistakingly assumed they would start my car being the first booked in. But as I had a loan car, it was left until later in the day.
Moral of the story, either stay and wait for the car (I did this last time but was warned this would be a longer service and turns out there was some warranty work to do) or say you need it back by lunch time.
But... Keith in servicing was great and flexible to get the car sorted out and it was really appreciated. Thx
D. H.I was visiting the showroom with my son and his wife to buy a 2nd hand C class Estate. The salesman, Tony Britten dealt with us from start to finish in a professional and friendly manner and answered all our questions fully. We bought a car. This was a very satisfactory visit and I would wholeheartedly recommend Sytner Northampton.
A. H.My initial email enquiry regarding a used car was responded to quickly on the monday together with a valuation of my part exchange. The deal was concluded on Monday and I collected the car on Thursday. COVID-19 measures curtailed the normal extensive hand over process but I was told to call at any time if there was anything I was unsure of.
K. C.Always had great customer service here
N. P.Went in to sort out my mobile me app for the car. Callum Fletcher provides a great service. Made me feel at easy. Installed the adapter and setup very quickly. Much appreciated. Nice one!
M. H.This was my third service with Mercedes Northampton, and I spent some time watching through the viewing window. Very satisfied with the service and booked another 4 year service pack.
I had had some considerable problem trying to get definite information on renewing my Sat Nav and traffic updates. I had received confusing information from another dealer and the Mercedes Forum was full of scare stories. In the end, a Gentleman called Ross sorted out the problem very quickly, and at a very reasonable cost . I shall continue to use Sytner Mercedes Northampton as they have completely met my expectations and I now know that Ross their Tech guy is on hand to resolve any complex issues.
P. R.Just wanted to say that John Dunkley did another excellent job for me with my seventh car purchase organised through himself. I collected my new car on 13/11/17 , John fully explained & answered all my many questions regarding the new car & the exchange car & gave me his full attention throughout the whole procedure.
I have come to trust John completely over the years as Im sure do all his other loyal customers as he always gives us the highest standard of service from start to finish making sure the customer is happy with their purchase when they leave in their new car.
He is always happy to answer calls for any after sales questions that may arise & does so in both a friendly & professional manner.
This is definitely the man to see if you are considering a change of Mercedes you wont be disappointed I guarantee.
A. H.Just feel I need to share my days experience.
A fault kept coming up on my dashboard. Took the car straight into the Northampton dealership and I was handled with an exceptional level of curtousy from the reception staff through to the technicians. I believe the technicians name was Gary. By the time I had drunk my latte and eaten my millionaire shortbread Gary had diagnosed and fixed the issue. He explained in detail what had happen and how to maintain it from happening again. To top this high level of service off he even had my car cleaned both inside and out. Great ending to a bad start to the day. Thank you to all involved in assisting me today.
Best Regards
Mr Hambidge
D. B.I am very happy with the service received by Sytner Mercedes Northampton Ravinder who greeted me was fantastic and kept me informed until my car was ready to collect which is excellent customer service. I would most definitely recommend to all Mercedes vehicle owners.
R. H.I first used the Mercedes Bodyshop in 2017 to get my alloy wheels refurbished. Then used the Mercedes Bodyshop to polish my car in 2018. Now in 2019 my car needed some body work reapirs and again my choice was use to Mercedes Bodyshop. I think my repeat business explains it all - great serivce and top quality work! Thanks Brett, Tom and the rest of the team.
H. S.I’ve just bought my new car from Joe at Mercedes, he was super helpful and explained the process thoroughly as well as going out of his way to make sure I got the car I really wanted. Will be using Joe in the future and couldn’t recommend him more. Thanks for all the help! Hannah Shaw
C. W.I always have my MOT & service at MB of Northampton. I like the video they send of the quick health check. This time the Covid guidance was well followed. I also like the valet before the car is returned
D. S.All aspects of collecting my new car were very well organised particularly as the dealership had only just reopened following the covid 19 lockdown . I was very impressed with the time and clearly explained help given by Ross , not just on the handover day but on the email questions following this.
T. c.I recently completed the purchase of my CLS Shooting Brake. The entire experience with the Mercedes Northampton staff was very good, with all the staff I met polite and professional.
An especial mention for Matt Hall, who dealt with my transaction from start to finish with excellent attention to detail and commitment, making me feel like a valued customer, and working hard to meet my expectations. The end result is I have the car I dreamed of, and I wouldn't hesitate to recommend this dealership due to his efforts.
B. W.Although buying a car these days seems to be an ever more complex experience, the guys at Mercedes Northampton did there level best to make it as painless as possible. My special thanks go to Parm, Saaj and Tony for making the whole experience as pleasant as it possibly could be. Welcome back to Parm, you made a real difference to my previous experience.
P. H.Fantastic service! I was greeted by extremely helpful members of staff and the process of buying the car couldn’t have run any smoother. Special mention to Fabrice Auffray who not only dealt with every detail with professionalism, but made sure there was no hassle or stress on my part. Customer service at its best. I couldn’t recommend Mercedes Benz Northampton enough and in particular Mr Auffray. Very happy!!
K. M.Excellent service from all staff encountered whilst at Mercedes Benz northampton! Big thanks to Tony for helping me sort out getting my new A class. Love it!
S. P.Can not fault the service I received whilst purchasing my new car. Staff are friendly, professional and courteous. My sales man oliver Martin was and is fantastic can not reccomend enough. So happy with my new model merc thankyou to oliver and all finance team . Why would you go anywhere else?
p. b.Although I did not visit the dealership, buying my new E class remotely was very easy, thanks to Olly in sales and Fergus who delivered the car and dealt with the handover.
Great service and a good deal would recommend.
S. C.Always an easy process when getting a service here and they were kind enough, despite the current difficulties, to make sure I had a courtesy car. Great job all round. Ravinder Badial, who looked after me, was excellent as always.
D. L.Fantastic service from the team at MB Northampton. Special mention for Greg Pretty whom assisted me in purchasing a used car.
The service was exemplary, the car is superb and the after- service faultless.
Thank you to all the team !
J. H.Used this dealership to source a new vehicle for my Mum recently. The Service was fantastic from the welcome at the door to the unveiling of her car. Very impressed, we will Certainly be using them again.
J. D.Annual service - booking was very easy and arranged courtesy car. Fiona from service on the day was both very professional and personable and made everything easy and seamless. Great service
T. R.Yes very pleased with the service I received c ar ready on time as arranged Sophie Bradbury was most helpful explained all my service. Information top marks
A. R.Very pleased with customer service. Very professional, helpful and friendly. Did everything in their power to help. Answered questions quickly...Great car too. 😀
l. M.Great service from the team in aftersales, particularly Gary Marsh, couldnt have been more helpful. The courtesy wash was ok, but didnt have thw same "wow" factor that Mercedes Benz Bedford had given. Good experience overall
C. W.Excellent service from start to finish!!! From the moment I enquired about the car (on the website) to picking it up was made a pleasurable and easy process by Jamie Hill. He looked after the sale from start to finish and spent time explaining the cars many features before handing the car over. A faultless transaction and would highly recommend Sytner Mercedes-Benz Northampton & Jamie.
S. G.Just wanted to say thanks to John Dunkley. Buying a car at Mercedes Northampton was a very good and unique experience. Knowing that I had high expectations and concerns over buying a car unseen, I can honestly say that I doubt anyone else could top the level of care and attention delivered to a customer.
Please also extend my thanks to Tom, who made dealing with the finance elements as painless, and insane, as possible.
The end result was Wow!! My car is GREAT!!
Thanks Johnny & Tom!!
v. E.Good customer service.
Only issue was the set up to wait to deliver or collect your car as quite awkward to get around especially with mobility issues that I have.
Z. N.When I just dropped in Mercedes-Benz of Northampton, I were not sure it will be my choice just took a look. But when I went out I were 100% sure it is my choice from now and forever, it not only because of the high quality car it because of the people. All staff are friendly, polite and professional provided so great VIP felling started with warm welcome and of course good coffee. Mr Matthew Hall listen to me very patiently and understand me very well even than myself, provided very professional advises and figured out what's the exactly car I dreamed. What the even more surprise was Mr Matthew Hall managed to delivered the car to me so much faster then I expected. Story not ended with delivery, after sale Mr Matthew Hall continue look after me, check every thing is ok and sorted all issues I confused with.
I also would like to thank Mr Tom Baxter who Refurbished my two scratched wheel efficiently, got the job done same day with a magic finish
Thank you so much, Mr Matthew Hall, Mr Tom Baxter and of course Mercedes-Benz of Northampton.
M. H.Great service staff. Very helpful and reassuring. Sorted out a minor problem with no issues. Would have been 5 stars but for the totally uninterested response from the guy on reception. Not very welcoming!
M. D.Always a warm welcome from Mercedes upon arrival. Pleasant seating area to wait complete with complimentary coffee/biscuits! Car is always returned in immaculate condition after receiving a complete valet.
M. W.OK. They messed up with communications on my purchase but they have moved heaven and earth since. In the end that’s what really matters. Anyone can make a mistake - it’s the effort they make to put it right that counts. And they have. Happy to report that I would have no hesitation from buying from them again.
B. A.Professional, knowledgeable and friendly service from Ashley. Thank you.
L. P.Collected my car on the 15th November, was presented well by Saaj. Nothing was too much for him, he answered all of our questions and concerns, made us feel valued. The whole experience was very professional and exquisite, Saaj done excellent job and we will definitely do business again and hopefully do it with Saaj again. As he is an ambassador to your company and would highly recommend him. We also had Ollie (Star Expert) to explain the technical side and help me join the club as we are not technical people, Ollie excelled himself recognising we needed extra help with the technical side and he was very patient and thorough at explaining things more than once. Again, my experience with the technical side will make me want to come back here again because I feel very comfortable in asking more questions. We did meet Parm he was very informative on the financial side didn’t pressure us at all, very polite. Saaj, Parm & Ollie have been brought up extremely well with their manners and morals. I had the pleasure of meeting Mark Hurley at briefly and appreciate if you could send my feedback to him regarding about your staff. That’s why Northampton has 5 stars from me!
M.I am visiting from Germany, unfortunately my car was damaged whilst having my car cleaned . I phoned MB in Northamptom and received a first class and very professional service. Thank you to all concerned, in particular the staff who dealt with my problem. Becky thank you.
M. W.My second purchase, but probably my last. Alas, not the great experience I had in 2017. Whilst I fully appreciate that there had to be changes due to Covid-19 this does not explain the lack of pre and post sale service - and it is certainly no excuse for not returning phone calls or responding to emails.
D. F.I recently received exceptional service from Ross Hillery, a talented and conscientious technician. He quickly identified the problem I faced and owned it quietly and efficiently. Ross saw it through to a successful and speedy conclusion.
V. B.We had exceptional service when we changed over our Mercedes car , Greg Pretty was very professional and thoughtful in his dealing with us . Everything went very smoothly in the change over , we are very impressed and happy . The GLA 180 is a dream to drive . Thank you Mercedes Northampton 💖
k. a.Came in to get my license plate sorted as the casing had cracked slightly, Adrian in service really looked after me and I felt the whole experience very easy and straightforward. The showroom is immaculate and very well structured and run.
M. J.Excellent service from Sophie, great communication and went well above and beyond to get my car sorted over the course of the day
A. L.June 2016 - I bought a used E class. I was met by the salesman I had spoken to on the phone and was treated as if I were buying a Maybach! Fantastic service. Car great. Joe Clarke courteous and efficient. Added surprise (especially for my 15 year old son) was the fact my car was in the showroom under a black sheet and when removed it revealed a beautifully valated black E Class....a bit
of ceremony but good fun and actually made you feel a bit special. Thanks guys and in particular Joe.
M. R.Car in for first service.
Well organised with customer and staff safety a priority. When you see this detail of management with the customer and team you just know your vehicle is also in safe efficient hands.
Regards to all at Mercedes
StaySafe
Mick
B. H.Fantastic service from everyone at MB Northampton. We recently purchased a new GLC and couldnt be happier.
Having spent a number of hours with us and our 2 year old daughter making sure we were happy Matt Hall really went the extra mile.
It was a fairly complicated process due to some unforeseen circumstances but Matt kept us updated throughout and has probably won MB two long term customers.
I would also like to thank Tom and John who also did everything they could to get things over the line.
Thanks again
Ben and Louisa
A. U.Changing my SLK for something more practical to suit my growing family was not something i was looking forward to. Callum and Fab were so patient with me..... I honestly feel like I have spent more time in the showroom than i have been at home in the last few weeks. Under their guidance i have taken delivery of my new C 250 and i absolutely love it. Thanks to the guy's in particular but everyone at the dealership for making the transition painless.......
Thanks again.
D. S.Just wanted to say a massive thank you to Greg Pretty. An absolute pleasure to deal with and a real credit to the business. Really enjoying the new car!
P. C.Thank you to the team at Mercedes Benz Northampton for sorting me out with a new vehicle. I felt I was listened to and my (long) list of needs were met. I’m a very happy driver being part of the Mercedes club. Cheers Mr Fab!
H. B.Ross was very helpful today in sorting out what to me is the utterly baffling business of linking an Android phone to the car's media system in order to get an in-car satnav display. I might even be able to do it myself now. My problem received instant attention and was addressed with commendable patience by Ross.
J. D.Would like to express my gratitude to John Dunkley who came in on his day off to organise the smooth buying experience I had! Not only did John spend his day off doing this but managed to sort everything from finance, tax and PX of my old car so I could drive away in my new Mercedes which I absolutely love!
Thank you John! the world needs more genuine sales persons like you!
M. M.Lovely service under current COVID-19 restrictions, couldn't be more helpful, polite or accommodating
S. S.Came in Mercedes Northampton with my sister bought a car, the chap was very lovely and delivered a fantastic customer service. The sales executive knows who he is. Can’t fault anything definitely would recommend to friends and family. Thank you.
J. W.Just got a used c43 cab and its perfect, any issues were looked at after sale as well ! massive thanks to Mel there who was amazing ! a lot better than Mercedes Milton Keynes !
L. A.Incredibly helpful and I couldn't be more impressed. They helped me sort out a problem with my car bought from a non-Mercedes dealer and they were nothing short of amazing. If you're looking for a Mercedes dealer or technical team you would be hard pressed to find better.
F. T. A.The service for my car MOT was quicker but the washing and cleaning of the car was left undone. Since I have been servicing and doing my car MOT many years back my car has never been left uncleaned.
J. J.Absolutely Amazing Service
I purchased a C63 from John Dunkley at Mercedes-Benz Northampton and all i can say is he is a top bloke. The best service i have received to date and i have purchased from a lot of Mercedes-Benz Dealers.
Went out the extra mile to get things done for me and had absolutely everything ready for collection didnt even have to wait around.
Highly recommend you all go and see John if you’re looking for an AMG, i will definitely be buying from John again in the future.
Think I officially have my favourite dealership.
Muhammed
S. S.Top class professional service from Parm at Mercedes Benz! Parm was incredibly patient and understanding with any questions I had regarding the car, I couldn’t have received a better service than what Parm had delivered. I was impressed with how welcome and relaxed he made the whole interaction. Even the handover of the car felt special and not just a finish to a sale. Parm is phenomenal and is a great asset to Mercedes Benz!
A. T.A couple a weeks ago I saw a Mercedes Benz C class sports on the website which I was interested in and I made an enquiry by email.The next day I was contacted by John Dunkley who informed me that the car I was interested in was not available, however there was a similar one available which he could offer me.He sent me the details and I put down a deposit to reserve the car.
John gave me a date to pick up the car.He picked me up from the station.The whole transfer was hassle free.He even took me on a test drive and he went through the essential features of the car with me. The handing over ceremony was so memorable and he called me after a couple of days to see whether I was happy with the car.
I want to say a big thank you to John Dunkley for the first class customer service and I highly recommend Mercedes Benz Northampton to any prospective MB customer.
H. W.I came into the dealership a few weeks ago and dealt with Ollie Boughton. He was helping me to set up my ‘Mercedes Me’ and as someone who’s not very good with technology I can’t express how grateful I was for someone to simplify it all for me! A very knowledgable employee and enthusiastic about the brand - thanks so much!
A. S.My son purchased a used Sports A Class Mercedes car on my recommendation. Although it had a fault within a few months , the garage has stood by its reputation and have now made good.
Thankyou for listening and doing the right thing.
A. B.Very pleased with the repair work undertaken. Kept well informed of what was happening and when completed was returned with a nice clean polished motor. Will definitely be returning. Thank you
B. “. D.A couple of months ago I wanted to change my beloved white Mercedes C class. So popped into to Riverside Merc to see what was available. Great welcome at reception who introduced me to Callum . Who was extremely helpful, listened to what I wanted, didn’t rush things, took his time with myself and my husband. Spoke to ME which was great, at other car dealers they spoke to my husband !!! We saw the car that fitted my spec and Callum took me on a test drive. After a couple more visits and calls, the car was mine. On the pick up day unfortunately Callum was off ill but Liam did a great handover , showing me the inside of the car etc.
I did return a couple of weeks later to meet with Callum to show me the inside of the car again as there were things I needed to go into more detail with lol. Wasn’t a problem at all, he spent 30 mins with me then offered to have it cleaned! What a nice touch. So I sat with a coffee !!
I just have to say It was a pleasure to buy another Mercedes. Callum is great and I’m sure will go far in Mercedes but also a big thank you to Richard, Liam, reception team and the guys that clean the car !
b. c.Service - kept informed of progress if you wait and optional to have car valeted once wirk is complete (Save 40 mins if you opt out of car valet) Comfortable waiting area with range of free drinks and biscuits/fruit. Peak times of day can be avoided by request at time of booking. Magazines and TV at low volume usually.
D. C.When buying a car the experience can be hit or miss but we went to Northampton Mercedes Benz and were treated like royalty by salesperson John Dunkley he even came and picked us up on the day of hand over. If you want to buy a quality car and be able to take your time and get what you want, not what they want to sell you I can highly recommend this place.
Thanks
Ray & Diana
M. D.Just brought a second car from them and I wanted to say a massive Thank you to the whole team, they are amazing! They are honest and make you feel valued, they make the buying process very smooth and their customer care is excellent!!
S. C.I have been using Mercedes of Northampton for over 3 years. All departments provide a great service. Members of staff provide an excellent professional service and are very friendly. I would highly recommend them to any of my friends and colleagues.
P. R.We were really well looked after by Saaj who was extremely patient and helpful throughout the process and supported by Parm the Business Manager. Thank you, to both of you for an enjoyable buying experience and that was in sharp contrast to the disappointing experience at Mercedes Milton Keynes. Saaj has also offered to assist me with setting up the Mercedes Me app which is the level of customer care you would hope for from a premium brand, well done.
H. &. R. J.I had issue with replacing my number plates this morning. Although turned up without booking, I was looked after straightaway and got the plates changed within 15 minutes of arriving. Thank you to Lee Smith who dealt with it very professionally.
P. M.I have been a customer here for 5 years and have never had cause to complain. The behaviour of all of the staff has been exceptional. I intend that all of my future business will be directed to this dealership.
m. s.A special thank you to John Dunkley and the team that looked after us today, absolute world class customer service and satisfaction.
Thank you for the Mercedes cap presented to my son when we collected our vehicle today it made his day.
M. G.Having already considered a number of makes and models of vehicle ... and, with an open mind (but financial ceiling), we had already visited a number of garages with still more on the list to view.
Although, in my many years, I had not previously owned or considered owning a Mercedes for my personal and private use and still uncertain as to how serious I was feeling about Mercedes ownership, we, nevertheless, decided to pay a visit to Mercedes Benz Northampton.
Fortunately, in John Dunkley, we found all the help that we required ... and, thanks to John's friendly, knowledgeable and relaxed assistance, we were able, after considering a range of options, to choose a Mercedes model with the precise spec that fitted exactly our requirements. As a result, we were able to drive away today in our first ever Merc and a car that I can honestly say I totally love ... thanks to John. Thank you so much, John, for all your help ... and endless patience!!!
L. I.All good. Service only and MOT.Akthough still waiting 3 weeks on for a report or update on an issue l have with car. Ongoing since 2020.
Regards Kevin lngram
S. R.I have just purchased my second Mercedes from the fine team at Sytner...
This time the car was for my wife and we were very lucky to talk with Nino Parello who explained in detail every question my wife had about the vehicle.
After test driving the vehicle we sat down with Nino and his team and worked out a mutually agreeable deal in a very short time.
Again the Sytner team were nothing but professional and were looking to make the deal work.
I work in Sales myself and have to say the customer experience from being greeted when you arrive in the dealership through to your requirements being met are of an extremely high standard.
I can’t speak highly enough about the dealership and would have no hesitation in recommending anyone considering Mercedes to talk to the Sytner team.
Thanks again.
A. S.One of the best dealership in Northampton. About a week ago I picked my brand new car and it’s great ! Would recommend this place to everyone. Special thank you to Parm and Hamza who did an amazing job !
L. M.I recently brought a used car from this dealership and could not be happier with the service I received! Absolutely top draw from everyone I spoke to and dealt with especially Callum whom I dealt with most. Would definitely recommend and use again!
G. W.Got to say I've had my gripes with Mercedes Northampton in the past but they did really well this afternoon.... I phoned them 90 minutes ago with a slow puncture. Took the car down to them, they removed a nail and repaired the tyre, washed the car and charged me £30. Very good!
P. D.Great selection of Mercedes and smart cars. Nothing too much trouble for kind and attentive staff, who don't pressure you at all but look after you like you're royalty! A great experience all round.
P. N.Rob was most helpful and even stayed late to see us, thank you! One star down because when we came last time we couldn't get to speak to anyone after waiting for quite some time. Understand that it was busy but we were asked to come back after an hour and were still unable to speak to anyone. Rob rescued Mercedes tonight.
E. W.Have to say Charlotte Batchelor, Alex Bindley and Amit Mawdia were excellent. So helpful and knowledgeable, all a credit to Mercedes Benz Northampton.
I. W.Vehicle was in for warranty work, was booked in at a convenient time. Work carried out to a high standard and courtesy car provided. Overall very happy
G. W.Simon was great, really friendly and professional. I've bought from other dealerships recently too and the service doesn't compare. 1 person can make all the difference
M. M.Very impressed with service. Considering I contacted them on Saturday 15th Dec after having a accident, they checked the car over for me to make sure it was OK to drive until the repair is done. No charge
J. R.I have to say, I’ve been to a few merc dealers over my time & Mercedes of Northampton, has been the best so far ! I really can’t fault a single thing. Hospitality, service, sales , all absolutely fantastic, was worth the 3.5 hr journey.
Thanks
John
P. C.I booked the car in to have MOT done along with an issue with seat belt warning. The dealer knew nothing of the booking even though we had a confirmation text stating the car was booked in. Apart from this everything was excellent
S. K.Very satisfied with the service I received. All staff were very polite and very professional. All works were explained and the car returned in pristine condition.
d. w.Big thanks to Alex and Amit who were extremely helpful and informative during my purchase. I was very happy throughout the transaction.
P. L.Fantastic team who looked after us and our car. She is not a brand new car, but Andy and his team made us feel like it was. Car looked fabulous, thank you all so much.
H. O.Excellent service, walked in to check the new A Class out and one of the staff was right with me. Explained I am not looking to purchase it at the moment but still... received an excellent service. I might be going back to make a purchase after all...
T. M.Had my SL serviced. The service was courteous and professional. Service loan was extended when my car needed a couple of extra bits and the team kept in touch throughout. 5 stars!
B. S.Great customer service, the staff are very helpful, they do not pressure you into a sale and will answer any question honestly. There is always a great range of cars on site, plenty of space to view cars and the prices are very competitive.
G. S.I have MS and getting in lots of problems with my walking/movement.
A gentlemen call Rob Warner did everything to make sure that I found the correct car.
This the first time that someone has made sure that everything, from seating position to comfortability was correct.
I also called Motability to raise awareness, by thanking him in there magazine.
🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂
P. M.Excellent and attentive service, I had my ideal Mercedes sourced and ready for me within days. I highly recommend this garage, the sales staff are brilliant.
D. C.Whatever car you buy, you will be made to feel like you have bought the most prestigious one they have. Buying the car was made to feel like an occasion. Service pack hospitality is excellent. Best customer service I have encountered.
H. C.Have had my car serviced over the last 4 years, faultless, and very competitively priced against other main dealers.
T. 2.Purchased a CLA45 AMG with the help of Liam, couldnt be happier with the quality of service provided. Very professional as expected from Mercedes, Liam assisted in every way he could and exceeded my expectations, going the extra mile at every opportunity.
J. P.during the process of acquiring our vehicle from you we received nothing less than professionalism and great friendship, should we ever have the pleasure of doing business with you in the future we will do it in the knowledge that we will be treated with same professionalism and care that we received at his time, we wish you all the best in the future. many thanks BMJ Phillips
H. R.Very welcoming friendly staff. Video of my vehicle sent to me showing the health check carried out and was given detailed itemized check list of all the work.very pleased.
J. V.Bit disappointed in handover. The gentleman at front desk was not wearing his face mask properly it was below his nose so offering little protection to those close to him other than that very good.
S. W.Superb service from Tom in the body shop, he went above and beyond normal service levels to get my issues resolved. I cannot sing his praises enough! Perfect outcome
J.Alex was brilliant, did everything he said he was going to do. Exactly the service I expected from Mercedes. Thank you so much for making our repair so painless.
S. N.Great and friendly team. The cars speak for themselves and the team are very customer focused. Great experience.... Would highly recommend this dealership
C. T.Top class! Made to feel very special
My daughter has bought an A class with her husband this weekend!
Visited the MK store and in contrast this store was amazing. Very warm staff
Highly recommend
D. C.First class service, Booked in for service dropped Friday afternoon greeted by Adrian who kept us up to speed with progress throughout,
No horrible surprises, kept to price with some added discount, And ready on time on Saturday as promised with no waiting around, only one small criticism the car exterior wasn’t cleaned to the normal standard,
Keep up the good work great improvement to customer service thanks for a pleasant experience
E. T.Car in for it's first service. As usual met with courteous, friendly staff. Time booked convenient to me and car returned on time. Everything done was explained clearly. Thank you.
l. h.Today I have to thank Mercedes Northampton and the guy that sold me my brand new car MATTHEW HALL for most outstanding customer service that they gave me I would 100% recommend going to see them if your looking for a new car.
M. B.Thanks to James (JJ) for his help with my car today. Service doesn’t get any better than that which I have experienced with Sytner Northampton. Oh and the best coffee and biscuits in town 👍
C. M.Top class service
These guys made every effort to look after me and my family, ensuring I got the deal that was right for me, and did all they could to facilitate my needs.
I would advuse anyone to at least pop down for a look and chat if nothing else.
I will certainly be returning in the future!
H. D.Recently bought a new car from Mercedes Northampton and couldn’t be happier. Staff were fantastic, very friendly and helpful, particularly Joe in sales and Mark in finance! Thank you!
R. W.I had a lovely experience during my visit with Oli Martin.
D. C.This is a great dealership. Very helpful, especially Rob from the mobility scheme side of the business. Got a new A class and he kept me updated all the way through
H. W.Dealing with the service representative was very easy and she was wall versed in the requirement needed at the service and very helpful in getting my additional request soughted
c. r.Great service as always at MB Northampton, Parm made the transition in to a new GLE nice and simple and Callum was a great help throughout the sales process.... He even bought the car to me for a test drive....
Not forgeting Mark the GM!! Thanks all
j. S.We were quite happy with the service but the car was not cleaned very well, smeared and drips all over
So I think this needs to be addressed
D. O. (.John Dunkley is the Super Hero of all customers looking for a straight talking, professional, highly knowledgeable sales advisor. Sytner has the choice and quality you want from a major dealership in this prestige brand. Put them together and you have a great buying experience from a supplier that will always deliver value and quality.
R. M.Initially I was very disappointed with the work which had not been completed on my vehicle that was in the Bodyshop for three days.The car had to be rebooked back in for a completion of all works.Sophie Bradbury took complete ownership of this “challenge”,providing me with a courtesy car and keeping me constantly updated as to the progress of my vehicle.Fantastic customer service,very attentive and went above and beyond service levels to make sure I was accommodated for.Thank you Sophie ..
B. S.Very nice dealership what you expect from a quality mark very clean. Staff helpful service quick and done to high standered
R. G.Great customer service and good COVID procedures in place. Would definitely recommend this garage for purchasing a vehicle and servicing.
M. G.Great offer and car I Love it Awsome service and help from Oliver at Mercedez Benz Northampton.
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