Reviews of Northampton Audi. (Car Dealer) in Northampton (Northamptonshire).

Northampton Audi

654 Reviews

338 Comments

Car dealer

Audi dealer

Weedon Rd, Westgate Industrial Estate, Northampton NN5 5DH, United Kingdom

Description

Information of Northampton Audi, Car dealer in Northampton (Northamptonshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Northampton Audi

Popular times

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Reviews of Northampton Audi

S. A. (. S. A.

Excellent customer service. The venue is welcoming and easy to access. Staff are friendly and look after all of their customers. Knowledge of their product range is very good. Check out the Audi sport section with the performance motors. To consider covid transmission and social distancing all cars are cleaned between customers and ppe is provided.

J. M.

Amazing sales experience from going in to enquire to picking my New car up Sam Maurice has been fantastic !!! He kept in regular contact to inform me of updates on my car and any questions needed answered he was always at the end of the line to answer them it was no trouble. Sam made my experience of picking my new car up yesterday as special as he could giving the current covid circumstances. Ask for Sam when you next buy your new Audi 😉

P. S.

I recently bought a car (Audi Q5) from Northampton Audi. I received a very good service from their friendly team and especially with one of the Sales Executives. Sam took great care of me and answered quickly all my questions. He was very friendly, kind and efficient. Highly recommended!

D. B.

Superb customer service at Northampton Audi - recently visited for an oil change service and was looked after by the excellent Lewis. From the minute I arrived, everyone I came across was polite & courteous. I've been to four or five Audi dealerships across the UK but without doubt, Northampton Audi delivered the best customer service experience by far. Without question, I will be using this branch going forward. Thank you!

A. M.

I took my S3 into Northampton Audi (Vindis) for a routine Oil Service. I received regular updates leading up to my appointment and was given a friendly welcome when I arrived. The staff were knowledgeable and accommodating and I had a lovely A4 courtesy car for the day. I was told when it was ready and they were open until 6pm, so didn't have to take time off work. Great job, thanks. 👍

M. N.

Great service, great mannerisms, extremely professional and makes you feel at ease as it can be quite daunting to pick and decide on a car etc. He has kept me in the loop every step of the way and offered me his honest opinions which is very rare. This was hands down the smoothest process and he is truly an amazing asset to the brand! If anyone is looking to get an Audi, request for Ellis Herbert.

T. F.

If I could give 10* I absolutely would and that's simply due to the service I received from Sam M. I have never received customer service so friendly or personable in my life. There was no 'pushy sales', his knowledge was incredible, I was treated as though I was buying a brand new car even though it was a couple of years old and he turned a dream of mine into a reality. Thanks so much Sam, really appreciate everything you've done and can't wait for the TT in a couple of years 😂

D. G.

Kelly and Lewis went above and beyond to help me Impeccable service even a video of the car was sent and the ease of getting a further item looked after without me having the bother of bring the car back again was brilliant. Cannot fault the service and would highly recommend Outstanding customer service Management should be very proud

M. D.

Absolutely amazing customer service from start to finish at Vindis Northampton.This was our first time buying a car from Audi and the whole process was so pleasant particularly from Ellis who dealt with our sale. We were given a great price for both our cars in part exchange and Ellis found our perfect A3 within our budget. When we went to pick up our car a few days later and sort the paperwork everything was ready and before we went the manager spoke with us personally and thanked us for our purchase which was a really nice touch. I wouldn’t hesitate to recommend them and will be back in the future!

a. f.

Generally satisfied. Two things: - 1. When I dropped the vehicle off I was asked whether I would like a chip installing to communicate with the My Audi App. I accepted. However, to my knowledge this was not done, and was not communicated to me on collection. 2. Part of my new front bumper is missing (towing plate) If this is found can somebody let me know. Many thanks Alan

J. W.

Vindis Audi Northampton is without doubt one of the best car buying experience's I have ever had! (and I have had many) My contact there is Craig Locke, an excellent salesman, knowledgeable and friendly! He really helped me with the purchase of my E Tron sport back 55 Launch Edition, it went so smoothly and the hand over from Northampton Audi made the whole experience feel very special. I'd highly recommend them!

P. R.

Excellent honest sales with superb service from Ellis. All conducted online with no hitches and perfect delivery. 100% they will be my first choice for Audi even though I am based in London!

M. A.

Had an enjoyable experience with Northampton Audi whilst having an MOT on my vehicle. The time quoted for the work was honoured, the car was washed and cleaned and the communications were great.

A. D.

I've visited Northampton Audi twice and whilst the first visit wasn't so good, due to a slightly disjointed communications, this latest visit was flawless. The service was efficient, staff were polite and extra effort made to answer my queries.

G. O.

From the moment we walked through the door we felt very welcome. Ollie who helped us was very professional and helped us choosing our new car. Would certainly recommend Audi Northampton

D. H.

Shakey start with 3 attempts to get response to two basic questions - how much and how long. Centre is great though and Lewis was first class! Other staff v friendly too.

J. G.

After what appears to have been a rather manic day for the team at Northampton Audi, both Genna Cantell & Kelly were amazing and really got me out of a sticky situation, making it a personal experience for me, even arranging a lift home. Thanks guys and thanks team Northampton Audi. This is why I continue to be a loyal customer of yours!

J. L.

Costly as oppose to other garage. Had a diagnosis and told me what I already knew which my headbulb needs replacing but they have also checked on my tyres pressure, quality of the tyres and any mechanisms which are lose to being worn off which is beneficial. Sales representative and technician kept me up to date and have a decent experience.

H. F.

The best experience I have ever had with a dealership! Ashley Best was always available to answer any questions I had. She went above and beyond to ensure I was able to get the car I wanted for an amazing deal. Brilliant customer experience. Sam Maurice was very welcoming and provided an excellent customer experience during the handover. Highly recommended! I am a very satisfied customer

A. L.

I have to say the experience from start to finish was excellent. The service team were efficient, polite and professional, the technician sent me a video report of my vehicle and the valet team made a super job of cleaning my car, even though it was extremely dirty. Credit where Credit is due, thank you all.

H.

What a great experience from start to finish. Me and my wife came to Northampton Audi looking for my wife’s dream car, to be honest with our budget in mind we did not expect we would be able to afford it. After a couple of minutes chatting with Phil he had found us a dream car in our budget! Phil was great all the way through the process, giving great advice and not pushing us to make any rash decisions. It came to pick up day of our new car and Phil was very helpful showing us all the controls of the vehicle. We did have an issue of a flat battery when we tried to start the car to take it home, but Phil couldn’t of been more apologetic. He took us back inside and sorted us with hot chocolates. The mechanic then came back about 20 mins later and also couldn’t be more apologetic. He explained that he had put a brand new battery in and did all the diagnostic checks and everything was as it should be. The only criticism I have is that the car wasn’t cleaned quite to the standards I expected, it wasn’t dirty by any means but was a few marks on the interior that could have been cleaned. We can recommend to anyone and will definitely be back in future.

A.

I could not be more over the moon with my Audi experience. It was my first time buying a car from an official dealership, and the process was explained to me so clearly at every step of the way, alleviating any worries immediately. I felt so comfortable as soon as I walked in – Sam was friendly, approachable and very knowledgeable. Within an hour of setting foot in the dealership, I had put a deposit down on a car that met every single one of my requirements, and I drove it away just a few weeks later. The system for signing documents and arranging finance was flawless and so easy to manage - the entire experience could not have been more perfect. Thank you so much to Sam and everyone at Northampton Audi for such an incredible service.

P. W.

Just a quick review, from the guy standing outside welcoming me, in the cold with a smile on his face, to the reception staff who couldn’t have been nicer even offering beverages, to George in service who made everything so easy, and not forgetting whoever the guy was who cleaned my car, I kid you not he made it look like brand new, so impressed. My A5 Cab was in for service, I cannot fault any part of the service supplied by Audi Northampton, so welcoming and couldn’t do enough for me, well done to the whole team, outstanding customer service in a world not usually delivering that level.

J.

The staff are great to talk to, friendly to approach and very helpful with whatever issue arises. You're almost always guaranteed a hot beverage offer upon entering the main doors. The showroom is very clean and very well presented to the public. Not to mention the amazing cars on display. Honestly cant think of anything wrong.

J. D.

Absolutely blown away by the service and support from Ellis Herbert and Ashley Best when I bought an Audi Q8 from Audi Northampton. Ellis and Ashley went above and beyond the call of duty, they made sure I got the best deal possible, can’t thank you guys enough and will always tell people what an amazing service you have offered. Thank you so much.

j. R.

Good service, with one hiccup that being late for a 1pm meeting but totally made up for by Emma and Ashley. After a lot of back and forth we got the car we wanted and so far very pleased with overall customer service and car.

Z. C.

Updated review Just taken ownership of yet another A1 for my son, I have been using Northampton Audi since 2013, I can honestly say the sales experience here is 1st class, Mark Mcgrady who I have bought a few cars from came up trumps again, the communication was great with the way the industry is, can't fault his customer service skills, as I was given regular updates, right up until the delivery day. Thank you Mark:) I have just taken delivery of a used approved car from Northampton Audi, this is a present for my son, for when he passes his test, hopefully pretty soon, from my initial enquiry with Mark Mcgrady and the quick turnaround from ordering the vehicle to getting a handover sorted out within 48 hrs, the whole process has been faultless, special praise for Richard Oliver who sorted out the finance agreement, he was very professional in his dealings. Can't leave a review with our a mention to the wonderful Vivian at reception, thank you for looking after me as usual. I have absolutely no hesitation in recommending this dealership to anyone, you will not be disappointed.

S. O.

I purchased an A3 from Northampton Audi which was delivered in September, from the initial visit the customer service and approach was significantly better than the other dealers I had shortlisted cars from. Ellis as the sales exec took care of everything very professionally and no request seemed like too much trouble. The generous test drive times and advice and support helped me to make the decision to move over to Audi. Despite the delays in production I was kept up to date personally by Ellis as the car moved through its delivery stages and upon delivery could not be happier with the car, sales experience, customer service and all round package offered by Audi in Northampton. I would definitely recommend Northampton Audi to others.

R. C.

Probably the most professional dealership I have had the pleasure to deal with. Leryce who looked after me was fantastic, professional and kept to promises and deadlines. Brilliant job

M. M.

It’s not everyday that you buy a new car and I felt I was a little out of depth, when I first walked into the Northampton Audi showroom. I needn’t have worried Ellis did a great job from beginning to end, supported by his manager Ashley both helped make everything easy and the whole experience enjoyable and straight forward. I received great customer service, and a Beautiful new car Big Thank you to you both.

G. M.

Sam Maurice who I dealt with including Ryan were excellent. The care and attention which they provided from the start was first class and the standard of service is exactly what i would expect from an Audi dealership. I highly recommend Sam and the Northampton Audi team, as they provided me with an excellent level of customer service which other Audi dealerships can only dream of, including their flagship in West London. Sam made the process very smooth and easy and was able to provide me with exactly what i was looking for even going the extra mile to stay late. The Coffee is great too!

M. P.

Recently purchased an Audi Q5 from Northampton Audi and very happy with the service. From choice of vehicle to pick up the team turned it around in 2 days which was a great service! Aaron in particular who we dealt with was friendly, knowledgeable and a really nice guy! Would recommend - Matt & Isabelle (Market Harborough area)

I. L.

Great service as usual All of the team at Audi are polite, well mannered and provide a great service. To name a couple I regularly request, Zuber and Ollie are a credit to the team I always enjoy my experience with Audi Northampton and can always be sure I’m in safe hands with the customer service and technician crew

J. W.

Emma was very helpful and met all my requirements. She found me the perfect car and all the staff provided great customer service

D. J.

Visited Reading Audi, not a great experience. Watford Audi, much the same. Visited Northampton Audi to have a storage box supplied and fitted and I have to say they put the others in the shade. I was dealt with in a friendly and professional manner by all staff, in particular and young man called Benji who is a credit to the company. Highly recommended by me!

G. H.

I cannot fault the service I received at Northampton Audi the past week. The whole process from start to completion of buying the car went smoothly as I received great communication from Jamal. He answered all my questions and ensured everything was satisfactory before I drove away in my new shiny car yesterday. He even gave me a nice bottle of wine to take home.Thanks Jamal, I will see you when I’m back for the service.

P. J.

Excellent customer service Had a waiting service today. Had a warm welcome from the staff Customer waiting area is nice, and great coffee while you wait

S. S.

Really helpful staff (Jake and Nigel). Both deserve gold stars for their customer focus and patience.

V. M.

I was blown away by the sales team at Vindis Audi. They were friendly, knowledgeable, and extremely professional. Ashely made sure I was in good hands from the moment I reached out with a brief enquiry to driving away in my new car. Her customer service skills are best in class and the entire process was incredibly straightforward. Sam was very knowledgeable about the vehicle itself and made sure I was happy with all the features. It made the whole process stress-free and very enjoyable. I will definitely be going back.

j. f.

Great customer care.polite,professional. Car valeting was superb.

T. S.

From start to finish they where brilliant! They informed every step of the way with a repair on my car. Everything was quick and easy and a courtesy car was arranged to help whilst my car was in there with them. Can’t recommend them enough ! The showroom was incredible and someone on hand to offer advice at all times. By far the best service I have ever received from a company! Thanks so much guys and I’ll be seeing you in the future !

A. O.

Excellent service and professional staffs. They were very helpful and friendly. Great work.

J. S.

Vindis has been my dealer for about 15 years. Enthusiastic, helpful and well-trained service staff. Smart, clean premises. Some negatives in my experience: Bookings team seem under-trained. Several times I asked for service extras but no-one told the technicians or stores. And bookings phone often not answered. Use the Service direct line. Procedures can be painfully slow at times. Beware of unexpected charges. If you ask them to check anything at all it will cost £125+VAT extra just to look.

S. S.

Vindis Northampton Audi is consistently for me a high end customer service model. This is my 3rd Audi in a row whereby service department, sales and general staff are very professional and this exudes from their work. Andrew Fletcher is my go to person when thinking of replacing my car, he knows the models and more importantly he knows what I’m looking for. I know I am a stickler for attention to detail and consistency and he along with the team continue to hit the bar. I’m fairly confident that my next car will be an Audi again, sorry BMW, Merc and Porsche. Also worth noting that I have built a great rapport with this branch and despite having other Vindis dealers around me I chose Northampton. Keep up the great work

i. j. J.

If you’re looking for excellent professional customer service this is the place to go. Zuber gave us great advice and made us feel confident in our purchase. Highly recommend to anyone looking at purchasing a new car. 5 Star service.

M. M.

I recently purchased my car from Northampton Audi, and received exemplary service from start to finish. I contacted another Audi dealership in Warrington at the same time and was blown away by the difference in service I received. I was left chasing Warrington Team for responses and they missed booked calls and did not follow up or respond to emails. Ashley Best replied to my initial enquiry and her prompt replies and amazing service made me confident my 2 hour + journey from Kent would not be in vain. Oliver Darby managed my sale and took the time to reach out by phone and email to introduce himself and answer any questions I may have before I made the trip to view the car. Upon arrival, we were made to feel very welcomed and comfortable - the showroom is very impressive and staff all friendly and polite. We were not rushed in our decision, and Ashley and Oliver made the whole process easy and problem free. I was not made to feel like just another sale; I felt they genuinely wanted me to feel happy and comfortable with my purchase, and they took the time to resolve any issue or concern I had, for which I am truly grateful. They are a huge asset to Northampton Audi; the high levels of professionalism combined with the friendly attitudes will lead me to recommend them to family and friends for all future purchases. Ashley and Oliver, thank you again for the tremendous customer service.

s. s.

Hi good experience at Audi Northampton I was supposed to drop my husband to work after dropping off his car for an MOT It was a frosty morning tried to open the car door of my mini for almost an hour It was stuck with frost 😃 Hubby had to request for someone from the Audi garage to drop him off and manager kindly came forward to help out Thanks guys

J. M.

I had a truly pleasurable experience with Audi yesterday. The customer service was second to none. Thank you for your service. J Agyepong-Atta jnr.

L. S.

Delighted with my new purchase. After five A3's, an A4 and a TT I have gone for a Q2 which was a surprise to me! Loved the A3's obviously but my husband and older relatives were having trouble getting in and out of them. Problem solved, a real positive experience and great service from Audi Northampton as always. I keep coming back so it must be good.

J. J.

Just taken receipt of my third Audi from Northampton and this time my new car came complete with flowers and a bow - the ultimate gift wrapped birthday gift! Thank you Ellis for going the extra mile today - my new Q2 is great!

S. B.

I’ve had a fantastic experience buying my new Audi from Northampton. Especially in the current climate which is difficult for everyone, they couldn’t have been more helpful or accommodating. Mark who originally sold me my car was amazing, along with Richard who handled the finance. Due to reduced staffing for the national lockdown, the handover and final dealings of my car were handled by Sam who was fantastic.

J. S.

Picked up my Q5 from Northampton Audi. I’d already paid for it so it was an easy hand over process assisted by Aaron who throughout the whole experience was first class sending me a video of the vehicle when it arrived, nothing was too much hassle. The most appealing and friendly garage I’ve been to during my time of looking for a car definitely will be going back when I want to upgrade.

A. B.

I bought a used Audi Q5 from the Northampton Audi garage, the salesperson we liaised with was Sam Maurice, whom I found to be a genuinely charming young gentleman. Sam was a calm, knowledgeable person who was deftly able to multitask as he dealt with my husband’s thirst for information about the vehicles we were considering, whilst also engaging in entertaining conversation with myself about other matters and additionally guiding me through a fair amount of paperwork. The car was as immaculately presented as Sam was and I was not only pleased with the purchase experience I am delighted with my new vehicle and I know my husband is equally happy with the vehicle he choose. I feel thoroughly satisfied with every aspect of the transaction and would definitely return to the garage and hopefully would also be able to deal with Sam Maurice for future purchases.

P. H. (.

Fantastic dealership. Thank you to Richard and Olly for all your support.

R. W.

Just want to say a big thank you to Ellis who was the sales consultant that was dealing with me. Tailored the car to my needs and was very knowledgeable. Also a thank you to Ashley who was very welcoming and also knowledgeable. Friendly and warm environment.

K. R.

Had my first service today at Northampton Audi and the whole process was seamless. Everyone I spoke to & dealt with was kind, courteous and professional and the experience was totally stress-free from start to finish. Thank you again :)

C. B.

I'm in the process of buying a new car with the current climate it is very difficult. There is a lot of trust on both parties, both Craig and Andrew helped me out they have made it very easy the customer service has been excellent. They made it run very smoothly in a short period of time, I'm looking forward to collecting it this weekend. Thanks both.

T. H.

I’ve visited Audi Northampton a couple of times over the last week, and I’ve got to say the level of customer service and professionalism was truly fantastic. Having been to several competitor dealerships also recently, my experience at Audi was by far the best!! Although I didn’t make a purchase on this occasion, the Sales Executive I dealt with-Craig Locke, was truly fantastic and I can’t praise him highly enough. He’s got great communication skills, and is a consummate professional, without being over salesy!!! Easy to talk to, friendly, and very knowledgeable about the brand and their vehicles. Top notch experience and I’ve already recommended him to several people. If you’re planning to visit Audi, I’d urge you to deal with Craig. Great guy, and really friendly. Thank you for all your help!!

S. C.

Exceptional customer service From the initial enquiry my experience of Northampton Audi has been outstanding. I had an issue with an old Audi ( not bought from them ) and was not sure they could help .... how wrong I was. I was quickly put through to a young lady Cassie who is a shinning ambassador for Audi. Cassie was warm, friendly and professional going above and beyond to sort out my problem and my car was returned to me having had a complete valet. I cannot fault my experience and highly recommend Cassie and Audi Northampton for exceptional service Thank you

A. M.

Another car purchased from Sam Maurice -our 4th -this time an R8. He might be my son but as regards this review that is academic and I am giving him and Vindis 5 stars again due simply to that fact that the overall process from enquiry to pick up was everything it should be and more. As I have said before having bought many new cars from many different dealers this experience remains amongst the best -ably helped by Sam's enthusiasm ,professionalism and knowledge of the brand and his overall personality. Reception is as always excellent and their coffee excellent. We are 45 minutes from Vindis and there at least 2 other main dealers closer but I have no desire or need to visit them.

M. K.

I have purchased cars from a number of dealerships, and my experience with Audi Northampton is up there with the best. The salesperson Adrian, discussed my needs, arranged an extended test drive and sourced a suitable vehicle. The paperwork and hand over was excellent. A am now a very happy owner of an A8, my first Audi.

E. S.

I would like to thank Northampton Audi for a five-star service with my car repair, especially during this pandemic, they couldn’t have been more helpful or accommodating. The service team booked me in and kept me update with progress of the repair on every stage . Nigel helped me to sort out App issues and connecting to my car MMI, he also answered any question I had. I had a follow up call from Alistair Lord to ask about the service I had been given. Outstanding service and help.

V. S.

I so love this dealership. Everyone there is amazing. More so, Chris Walton - Motability Agent for Audi. He is extremely professional, kind, empathetic & understands the needs of the disabled customers. I picked up my new Q2 today & Chris made the process smooth & a complete joy. This has to be not only the best Audi dealership but also they offer the best in customer services. They’ve never failed me & I wouldn’t go anywhere else to get a car. I love my new car & suits my needs perfectly. Couldn’t be happier.

B. v. d. B.

Thank you to Jamal and Sam for making the purchase process so easy. Top guys. Very happy with my car. I highly recommend buying from this dealership, from the greet at the reception, the initial viewing with Dan and follow up call from Kelly. Excellent. Many thanks.

A. R.

Currently my main contact experience is with the sales department (Craig locke) a great guy who goes the extra mile.

G. R.

I've had the most incredible service from Ellis and Ashley at Audi Northampton! Ellis went above and beyond my expectations, made sure I got the best deal possible and turned what could have been a stressful situation for me into an enjoyable experience with laughter all the way, resulting in a car that was immaculate and just what I wanted. Thank you for this incredible service, I'll be singing your praises to anyone looking to buy a car.

E. S.

The staff here are incredible. They are very polite, knowledgeable and helpful and we felt very well looked after from the moment we arrived. We were looked after by Sam Maurice who looked after us extremely well from first contact through to after sale care. His service was impeccable and we are really happy with our new Audi👌 Could not recommend Northampton Audi enough!

a. m.

I used Dan at Audi Northampton and i wouldnt go anywhere else now. He made it so so easy from start to finish after i had been messed around a few times at different dealerships. I absolutely love my new car and already know I wouldn’t ever not have Audi again! He really is such a great asset to the team and his manager should be really proud to have him as part of his Sales team. His customer service was amazing and he was super helpful and I will only be using Dan moving forward so thank you very much Dan :)

J. B.

Excellent service, treated with respect and offered a private area to work from as my appointment / service was a waiting appointment. Really bright environment, cracking coffee , wifi strong and all I needed to pass a couple of hours. Highly recommend this Audi facility.

M. B.

Great service from the moment I walked in the showroom. Offered a drink, offered a seat and my Children where also made welcome. Even if my kids where being a tad Over Excited, the guys never made me feel uncomfortable! Sam on sales was wonderful, and made buying a car very easy..... Sam in fiance was also was professional but yet relaxed. Thankyou!

S. G.

Just been in to have the "other halves" car serviced by the team at Northampton Audi. I have to say they have been fantastic, nothing is too much trouble! The car was whisked away as soon as I arrived (great as I was waiting on site, so good to see they got straight on to it). Great service both for the car and for myself, I've been really well looked after. Many thanks to everyone, but especially to Zuber for the lovely cups of Tea.

A.

Fantastic service from start to finish. I have had a few issues in the past with pushy sale assistants but my assistant Sam was very good and wasnt pushy at all and made my experience stress free and was on hand with any questions I had about the car and engaged well in all areas. Was also greeted at the door by name so take time to get to know you. Will definitely come back to Sam in the future and would recommend him to anyone looking to buy a car from Northampton Audi.

D. D.

I knew that the MOT was going to be expensive from a previous earlier "car health check". That's the joy of owning an old large Audi, but they made it palatable with efficient servicing and a price that came in slightly below their original estimate and Cassie who was assigned to "look" after me, made me feel better about handing over the best part of £2K. All Covid measurements were good and my car was returned clean inside and out.

K. R.

Great experience dealing with Andrew Fletcher. Proactive communication throughout from order through to delivery, including accommodating a request for home delivery. Very positive experience and therefore highly recommend

a. c.

My husband and I saw an approved Audi online with Northampton Audi. We emailed our enquiry and they were very quick to respond, professional and informative. We paid a refundable deposit to hold the car until my husband could go to test drive it (as we lived 200 miles away) and when he arrived, the car was ready and waiting for him. From our initial enquiry to receiving the car took 7 days and we are thrilled with the car. Everyone at Audi Northampton were friendly and professional and the whole process ran so smoothly. Would highly recommend.

T. R.

First class service from start to finish. From the greeter standing outside to the friendly service team greeting you with a smile a coffee. The lady who looked after me was very knowledgeable.

J. L.

Outstanding customer service from start to finish. Can highly recommend this dealership above and beyond of any other dealership we visited. If you can speak to Phil, he's professional, with great knowledge and personable. Thank you ;-)

T. G.

I met with the sales manager (Ashley), she was amazing throughout my time at Audi, Northampton. Ashley took time to really understand what I was looking for, and did a great job at finding a beautiful car to fit in with my budget. Upon collecting my car, I met with a member of Ashley’s team (Sam), he was fantastic. Sam took the time to go through all my documents and show me around the new vehicle, he was so patient with all the questions I had to ask. Couldn’t recommend Audi, Northampton enough! Fantastic customer service.

k. r.

Excellent service from drop off to picn up thanks jake Nagy

T. H.

One thing that I can say about Northampton Audi is that every single time I have visited, the staff have never failed to make it a pleasurable experience. Especially the Asian gentleman on reception, he's always extremely friendly and accommodating no matter whether you're there for service, sales, or even just to have a look around. As for the sales department, we were looked after by Karl some time ago, he made the whole process stress free and easy plus he got the exact car that we wanted! We recently visited for our first service and again, the customer service was second to none and everyone involved in the process made the whole visit amazing!

O. A.

Very friendly professional and took the time to go through all my needs, would recommend taking a visit for your next Audi purchase. They have a good range of cars in stock.

I. O.

Amazing customer service! Leryce was curteous, helpful and friendly. She explained the steps and answered all my questions. Car was spotless when the service was completed. I will certainly be returning.

R. T.

I am writing this review on my husband's Google page to share my experience of purchasing my new car from Northampton Audi. As a long standing female Audi driver I had been thinking about changing my Q2 for a newer model this year. We had sold my previous car, an Audi A1 to a north of England dealer at a loss after attempting to sell it privately. Knowing how cars can lose their value the longer you keep them, we decided my current Q2 which we had purchased from new at Northampton Audi was approaching its 3rd birthday so now was as good a time as any to change and maximise the trade-in value at our local dealership rather than try again to sell it privately. We made an initial enquiry at Northampton Audi who we have both used for many years, and they offered us a very good part exchange price for my current Q2 which we were happy with. They also had a brand new replacement Q2 S-Line in stock, and in the specification and colour I wanted, so we didn't have to place a factory order and wait weeks or even months to get a new car. We therefore decided to push the button and go for it ! The Audi salesman that both my husband and I had dealt with on several previous occasions was on furlough, so on this visit I dealt with a different salesman by the name of Sam Maurice. Sam was extremely helpful and courteous. His communication, Audi product knowledge and handling of the sale was very good throughout the entire purchasing procedure and handover. I have now had my new Q2 for less than a week and so far I am delighted with it. I can honestly say that the experience of Northampton Audi was excellent, and I would strongly recommend this dealership to anyone thinking of purchasing an Audi.

c.

Just taken delivery of my new A4 and I have to say the team at Northampton were outstanding. Given the difficult circumstances of Covid restrictions they still managed to make me feel like a valued customer. Andrew Fletcher kept me up to date and fully informed at all times. Great service, thanks.

m. c.

I was looking to purchase a new car this year and visited a few different car companies in the last few days. I can confidently say that Audi Northampton was the best one in terms of service, atmosphere, attitude and product. They welcomed us, made us feel comfortable, explained everything - an amazing experience and just for that, I am getting a car from them! The lady at the reception is the most welcoming and courteous presence, the sales man was such a pleasure and everyone else in between really made an impression on us. I recommend them without hesitation. I will enjoy driving my Audi too! Thank you guys!!

P. J.

Purchased an approved used from this dealer, From start to Finish Aaron who dealt with me was very friendly and made the process nice and easy. Can highly recommend them.

I. T.

Exceptionally professional and every possible precaution taken to maintain a safe and secure environment for customers during the pandemic crises. Excellent Customer Service, everyone is very friendly and the most courteous of any Audi dealer I have encountered.

C. B.

Always a warm welcome and great service at Northampton Audi. Just mention if anything is wrong, and the team will put it right as soon as possible!

D. H.

We want to share our fabulous recent experience at Audi Northampton. Have purchased three cars from here, all have been top notch. Each time we have been the customer service has been fantastic. First of all the team on reception, all very polite, always been greeted with a smile and offered some refreshments. Loving the logo on the hot chocolates. All have made us feel very welcome. The sales guys Craig Loche and Sam Maurice, absolutely brilliant, very knowledgeable, not pushy, great sense of humour whilst still remaining professional. Answered all our questions , replied to all emails. Both outstanding to deal with. Finance team, Richard Oliver and Lee, explained things clearly, both very professional. All those we have met here have been so helpful, all go the extra mile. Thank you Craig for our free gifts. Highly recommend you all.

d. f.

I took my Audi A5 for an MOT at Audi Northampton. Initially it all went well and I was very impressed with the Audi cam. I left my vehicle with them so they could carry out the repairs but the following day, instead of receiving a telephone call, which i would have expected from a high end car dealership like Audi, I received a text message instead to let me know my car was ready for collection. I was very unimpressed with this as even the local garage down the road would have the common decency to at least call you to let you know your car was ready rather than sending a text message. Slightly disheartened, I went to collect my vehicle and was greeted by the receptionist who asked me to wait upstairs. 45 mins later after seeing many other people come and go, still no one had come to see me or even acknowledge that i was there so i went back down to reception where i was asked to wait again whilst reception tried to find somone to deal with me. I waited for another 15 minutes until finally someone arrived. I can appreciate that sometimes people are busy but the fact that i saw many other people come and go and no one even acknowledged i was there really dampened my experience with Audi Northampton. I found that the personal experience was severely lacking and i certainly expected better. On a side note, I was also informed that when i dropped my car off that i would receive a complementary clean however this wasnt done. Not that i can really moan about not receiving a free clean but if you say you are going to do something, then do it. Overall it was an ok experience but the customer service side of things needs to be better.

c. p.

Outstanding service. Lovely intelligent staff, upfront and helpful. My vehicle has been with Audi for some warranty repairs and service. Fast prompt service, kept in the loop with progress. Courtesy car was more than I expected. I would highly recommend, a lot better customer service than other Audi dealers I’ve visited.

J. T.

Reception greeted me immediately rather than leave me standing around. They introduced me to Mark who was brilliant throughout and helped me find a great car!

r.

Had my car serviced today and was really impressed with the whole experience. Everyone was taking extra care because of COVID and I was really impressed with the drive through area - a great initiative. Staff were friendly and I felt valued as a customer! Definitely recommend.

D. C.

Unfortunately, when collecting my car there was some damages to my vehicle. After the first opportunity to resolve the issues, more damages had been caused. At which point Tony Cumberland (The new Head of Business) stepped in. He saw the process from start to finish relaying my expectations to the team carrying out the work. Tony really does go the extra mile to meet and exceed your expectations. Customer service was fantastic. Thanks to his efforts he has retained a good relationship between me and the dealership. I'd highly recommend giving them a second chance if you've ever had a bad experience. Yes, damages to your car are not what you expect from a company with a brand image like Audi's. Although since my case, from my knowledge the valeting company are aware of the expectations and I'm more than confident there will not be a re-occurrence. Thank you Tony, Debbie and everyone else involved.

J.

What a fantastic experience . . from the receptionist, sales team and management I met I was treated as a valued customer. My whole experience was thoroughly enjoyable from the test drive, negotiation with Tyler and Richard to the thorough and professional hand over. I highly recommend Vindis Audi Northampton to anyone who values being looked after through the scary prospect of buying their dream car - A*.

V. M.

We had a great experience purchasing our new car from Audi Northampton. All of the staff were friendly and really helpful. They are definitely a step above the rest with their sales and customer service!

A. L.

Lovely professional service at Northampton Audi. Visited for options with finances on current Audi. Booked an appointment which was suitable to me. They took the time to look at all the options available and explain them to me clearly so I really knew where I stood and what the best option was for me. Brilliant service.

L. M.

Would highly recommend. The staff were really helpful and friendly especially Aaron. The whole experience from start to finish was quick, easy and efficient. I’m already a returning customer and will be again I’m sure.

C. B.

I have recently bought a new car from Northampton Audi and cannot fault them for their service, they have been extremely helpful throughout the process, they couldn't do enough for me. The sales staff are extremely friendly especially Sam who was dealing with my purchase, he made me feel at ease throughout. The showroom itself was impressive and clean. The overall experience was 5* and I would highly recommend!

C. O.

Visited Northampton Audi recently to have my Car MOT'd. Very impressed with the quality of customer service provided by all the staff but particularly Zuber. His personable nature and exemplary barista skills made this an enjoyable experience and I would definitely recommend this dealership.

J. W.

.. Just picked up my Q2 and can’t fault the level of customer service, help and support I’ve received from the staff. From walking in one the first day to driving out on the final pick up I’ve been treated like royalty. Due to the pandemic I thought things would be different but they haven’t let that stop the fantastic service they offer and provide. Definitely be back!

N. B.

My wife and I had a brilliant experience at Northampton Audi, specifically with Adrian. The process from start to finish was great, we never felt pressured to make a purchase. This experience lead us to purchasing an Audi approved used car. We are very happy! Thanks Adrian & Northampton Audi!

P. E.

Northampton Audi always provide an amazing service and go out of their way to ensure you get everything you are expecting and often exceed that too. Mark Cahill always provides a friendly, helpful and professional approach and is an absolute delight to deal with. 100% satisfaction is his goal and he always delivers. 10/10. Brilliant. Highly recommended.

R. M.

Just took the keys to my new A1. Very impressed with both the car and the service at the dealership. Both Sam and Michael were very helpful and welcoming, guiding me through the entire process. Looking forward now to driving my new car, very happy.

D. I.

I have brought 3 cars now from Northampton Audi and the service is second to none. The members of staff are so helpful and friendly and not pushy like other places I have been.

V. B.

Wonderful Service. I have dealt with the after-sales team on numerous occasions and Megan, Mark, Oliver, Nigel And Conor we’re always extremely professional and efficient. The communication from the team is fantastic and I will be recommending Northampton Audi to all of my friends and colleagues. Thank you all

A. M.

I’m guilty of rarely writing reviews, however the truly great service I received from Tony Cumberland and Mark McGrady deserves recognition. Tony and Mark both went way above and beyond expectations to get me into the right car where so many others had struggled. The end result ... an extremely grateful repeat customer. Thanks once again to you both See you one day for the next car! Cheers Alex

J. B.

Great customer experience from my first telephone contact with Kellie at Northampton Audi to my (first Audi) car purchase via Sam M, the Sales Representative. Loved the regular updates and video presentations whilst I waited for my Audi A3 Sportback Edition 1 to be built and shipped to the UK. Loving my new car and thoroughly recommend Northampton Audi - everyone very friendly and polite.

H. F.

Just bought my second Audi within 8 months from Northampton Audi. Sam, Chris and Micheal dealt with us efficiently giving my wife and I a very warm welcome back. Fantastic service from Sam, very knowledgeable and dealt with my purchase professionally. Definitely recommend this garage.

T. F.

Thank you to the Aftersales team who looked after my recent car service. I was greeted by name on arrival and the car service was explained to me in full detail with no hidden costs. I will be returning here for my next service and will definitely be recommending this dealership to other Audi customers.

S. B.

From start to finish my experience couldn’t of been any better! I would recommend Sam to anyone buying a new Audi! He is truly unbelievable at what he does and made my experience of buying my first brand new car one I will remember for ever! I’m sad the process is over

P. T.

So for the third car in a row I returned to Audi Northampton driven not only by the car but primarily by the outstanding service and the whole customer experience provided by Craig and his finance partner, Richard. Unlike many other dealers across many different brands, they make the whole experience a joy. Nothing is ever too much trouble and everything is done with a personal touch that makes a difference, remembering your personal preferences too. I would highly recommend asking for them both if you’re in the market for a new car.

A. F.

I've used Northampton Audi for several years and have just took delivery of my new A6 all staff were great and the handover despite all the covid restrictions was great. happily recommend both service and sales. Thanks Northampton Audi team

V. P.

I dealt with Jenna, and she was amazing, updated me on everything managed to get me curtesy car very quick, best service ever, thank you :)

D. C.

Brilliant service and a fantastic dealership throughout. Everyone we came into contact with has been friendly, professional and very welcoming. Zuber as front of house was especially brilliant and looked after us whilst we waited for our car to be serviced, he made us feel completely at home and relaxed. The excellent service delivered by Samiya and the technical team couldn't be faulted. (Shame the car valet wasn't as good as the rest of the experience - they missed cleaning half the windscreen and did a very poor effort at vacuuming) but thank you for a very positive experience overall Vindis!

C. R.

I have just taken out a new agreement with Vindis Audi, for my 4th A1. I can’t fault them for customer service and I love my new car even though today’s rain has made the immaculate finish of yesterday rather dirty. I would recommend Vindis if you are considering a new car.

N. T. (.

Service from Martin was good and he was helpful and knowledgeable, but at some points felt high pressure and uncomfortable. Standard sales stuff like "you can only get this deal today" and leaving us regularly to "check in with his manager" all a bit false. Also didnt like that he lied and said he needed my detailed financial information about income and outgoings in order to book me a test drive. "For insurance purposes" absolute tosh.

M. P.

I am always impressed with audi in general. But the staff are everything and more you would expect and not expect. Not expect as in exceed expectations. This is audi so not only are you getting a quality brand, you get a quality service to match.

J. S.

Extremely impressed with Northampton Audi! The entire team at Audi are professional and really go the extra mile with their customer service. I met with Ellis over a year ago and bought a car from him the same day due to his knowledge, enthusiasm and professionalism that you do not find with most competitors (that I had just come from). Recently took my car in for a service and was very impressed with the smooth, swift process. Will not hesitate to use them again & I look forward to selecting a new car from their stunning showroom.

S. B.

I have been using Northampton Audi for many years to buy my cars and the reason I always go back is the personal level of service I receive. Most recently I was looking to change cars and as always Adrian Pawlak stepped up within days, found me the right car at the right price and made the entire experience a real pleasure Many thanks to Adrian and the entire Northampton Audi team for making this as pleasant experience as it always is

H. G.

I have visited Audi Northampton 3 times over the last 18 months for MOT / service / vehicle health check. The service I have received has been very professional and I have felt relaxed whilst my car was having the work carried out. The service team was very good and I enjoyed watching the video of my car that was taken during the service. The service I received from Zuber Chaudhry was also very good from greeting me when I first arrived to making the whole experience at the centre relaxed. Overall I would say Zuber is a very good asset to Northampton Audi.

J. W.

I called in to Northampton Audi today and spoke with the aftersales team as I needed some advice on what sort or service I needed. From stepping in to the moment I left I felt very welcome and nothing was to much trouble. I’m not usually one to leave reviews but felt this should be shared as they were so helpful. Cheers guys. See you when it’s service time!!!

L. S.

Just bought my third Q3 from Andrew Fletcher at Northampton Audi and they certainly delivered the best car purchase experience to date Very well done. Larry

a. m.

I recently came in to Northampton Audi as I’m looking to upgrade my car. Staff were attentive upon arrival to the showroom and compared to competitors I have recently viewed cars with the service provided clearly shines through. I will be returning when its time to purchase!!

S. F.

Great service from the Aftersales team. Having worked in the trade I know main dealers can be a tough working environment but they did exactly what they said they would and for what I considered value for money given the service and communication received. Great job. Well done.

S. S.

Outstanding customer service... Specially the guy on the front desk with black gloves on - he was brilliant. Very friendly and warm atmosphere. I've never been to a car showroom where I've been treated better.

C. C.

Great service. Had my car in for quite a lot of extended warranty work and couldn’t fault it, facilitated a large loan car with no hesitation, had no issues with the car since getting it back and a nice little Audi cam when the work was being done. 100% use again, a lot better customer service then other dealers.

c. l.

Hi, Wanted to thank audi Northampton and in particular Craig Locke for the excellent customer service and advice I received as an motability client. Craig was absolutely fab and I’ve just obtained my new Q2 which is also equally fabulous!! Thanks again for your time, patience and advice, always good but this year even better!!

M. L.

I recently had my Audi A1 serviced with Mark and the after sales team at Audi Northampton. I had total confidence in their ability and they made me feel very welcome and explained every step. Would highly recommend this centre.

R. O.

What an amazing company. I took my wife in for a look as we were in the early stages only 2 weeks ago to test drive a used Q3. She was very apprehensive regards driving the car due to its size as she currently has a Q2. WELL what can I say.... we met Chris Walton one of their sales guys. he was amazing, re-assured her and provided a relaxed tailored test drive. The end result was she bought the car without ANY pressure selling from Chris. I would recommend him to absolutely everybody along with all the other staff we met as we were there for 3 hours. By the time we left it felt like we were part of the family and that we had known Chris for years, even the Manager came over and said hello. overall an amazing experience and not a stereotypical car dealer. HAPPY PEOPLE :-)

W. W.

We have bought our last 6 cars from Craig Locke, and the service you receive from start to finish is outstanding. Craig always welcomes you with a smile, he’s well mannered, always looks very smart and extremely polite. Craig explains things to you very thoroughly and you can tell he is passionate and extremely knowledgeable. I advise Craig exactly what i am looking for and he sources the perfect car every time. At no point do you ever feel pressured, Craig listens and is not one of those pushy sale people that is constantly interrupting you. I will certainly be going back to buy my next Audi from Craig next year. He is a pleasure to deal with.

G. B.

I recently took my Audi A3 in for a service. I was met personally by the After Sales Manager Mark Cahill; who was fabulous, he sat me down, got me a coffee and explained the process. The communication throughout the day from the Service Reception team was 2nd to none. The cost of the service was competitive too! Lovely people to deal with, I will be back!

N. S.

Hi Tony, Thank you for resolving my query and one of your advisor was really helpful on the day of collection. I am happy overall with the services. Really appreciate it!

t. k.

We have recently visited Northampton Audi and spoke to Adrian, Audi Sport Specialist. His knowledge and passion for the brand is something that we haven't experience from other dealers before. We felt that we are not just another customer to him, that have a lot of questions. He listened to our needs and took time to explain and demonstrate some of the options to us.

P. C.

Woul like to say service here is above and beyond a normal dealership. Zuber on the front desk is outstanding, not only with his knowledge of the brand but his customer service is second to none. Also Sam Maurice who has put up with me constantly changing my mind on what car to purchase, he has the patience of a saint, plus excellent knowledge of all things Audi. First Class and thankyou Paul

K. Z.

Quick visit today to update diesel emissions software on my car. Staff turned out to be friendly helpful and professional as you would expect from Audi. Work was carried quickly and to high standards. Lovely lady who we had pleasure to deal with even organized small toy to help with our two year old one's tantrum, when it was time to leave. Small thing but much appreciated.

O. N.

Had a really good experience in Audi Northampton a couple of month ago when I bought my A1. All the staff were really helpfull and professional. They have found me the excat car I wanted for a long time. Thanks to Martin and Lee for helping me to get my dream car and giving me the best deal😉 I would highly recommend them.👌

M. P.

The Aftersales Manager, Mark Cahill, has always been incredibly helpful and supportive. I can't thank him enough for his professional attitude in all my dealings with him. He has made all my servicing requirements so stress free and he goes the extra mile. This is a man who truly embodies Customer Service. Thank you!

N. H.

I couldn't have asked for better service...from the initial discussion through to collecting my lovely new A5 Coupe :-) The professionalism knowledge helpfulness and attention to detail made my decision and purchase extremely easy. All of the staff at Audi Northampton I came into contact with were lovely, but especially Andrew Fletcher whom I can't thank enough :-)

K. K. C. V.

I met with Mark Cahill who introduces himself as the " after sales manager" Genuinely I think this man is more than he claims. I wouldn't be surprised to learn that he is the group owner. The level of service from both himself & his service team I received when I visited Northampton Audi recently wouldn't be equaled in the Burg Al Arab. First class on another level! This team leave you in no doubt that you are important & they also let you know that the Audi product is at the very least, as good as the best. Leaving the dealership I knew that my car was the best money could buy. Thanks Mark, a gentleman in every respect. William - Kardi Ltd.

D. P.

Having used this Audi centre for my Aftersales and parts I cannot rate them highly enough. The Aftersales department have been swift and attended to all our needs. It’s a welcome break from other places we have used. The manager has been first class, Mark and the team have kept us up to speed with everything and We can only recommend and praise them as much as possible. 5 star all the way. Thank you and keep up the great work.

E. R.

Helpful service staff very knowledgeable. All my questions were answered. Car was immaculately clean when I collected it too.

C. O.

Highly recommended! Professional personnel.Thankful to Phil Morris

S. S.

Debbie at Northampton Audi - is Amazing! The human touch, patient and understanding. I have now upgraded my car to a Q2 after a clutch problem.. I wouldnt go anywhere else. Thank you to Tyler also for creating the wish list dream car! x

C. S.

Massive thanks to Jack Williams for uniting us with our perfect A5 cabriolet! Impressive sales abilities & always with a friendly & approachable manner. He gave his full attention to the details, always ensuring he understood what we wanted, finding us the perfect car & that we were happy every step of the way. We couldn't have asked for a better service Jack, thank you. We would happily buy thru them again & also recommend Jack & Northampton Audi to others.

K. H.

Always a pleasure to visit, whether for parts or servicing. Staff are always courteous and polite, nothing is ever too much trouble. Special thanks to Mark Cahill for the extra personal touch that makes you feel a valued customer.

O. F.

Had a problem with the pressure valve in my audi tt mk2 causing it to make an awful squeaking sound. My local garage couldn't find out what was wrong. Took it to audi Northampton. Everyone was very polite and was given an office to work in, remotely while i waited for my car to be sorted. The parts were ordered in and my car was good as new by the next day. They even provided a full complimentary valet service. Will be sticking with this garage for the seeable future.

W. S.

Dropped by today to look at a small issue with my Q5, had a good chat with Mark Cahill over a fantastic coffee. Incredibly knowledgeable guy, he sorted out the problem himself as it was a simple fix....in his suit! Very good service!

D. A.

After speaking with Mark and the after sales team I knew I had made the right choice to pick them. Excellent customer service and I will be going back there for sure in the near future. I will continue to use Audi Northampton :)

E. M.

A very personal experience purchasing my new car with Audi Northampton. Had completely honesty throughout and the cupcakes were the icing on the cake. Thankyou so much!

K. J.

Great experience, every part of my car purchase was clear. Jack, Richard and Mark spent time ensuring I had the car I wanted and was happy with it. There were a couple of hiccups but they went out of their way to put them right. I would definitely return when wanting to purchase again.

A. W.

When I first visited them they told me that I had to wait 3/4 weeks for them to take the car. A week after that, they immediately took my car. It was perfectly repaired 3 days after the second visit. Brilliant technicians and moody receptionists.

T. R.

I have just bought my second car from Craig Locke, my first with Sam Petch. Both of them did an excellent job, provided brilliant customer service and did me a great deal. Craigs sparkling eyes and Sam's glistening smile helped too. Can't wait to go back. Highly recommended!!!

N. R.

I have been getting my Audis with Craig Locke at Northampton Audi for the past 6 years. A professional service, from beginning to end. Always leave happy and would recommend to others.

D.

Stopped in for a tyre concern recently, we were taken care of almost immediately and very personally by Sumaiya who realised we were certainly not local and had a very long journey ahead, she and her team had us back on the road in no time and with minimum fuss, got to say it’s normally a chore and costly visiting a garage of any nature and sometimes the busy ones are not pleasant at all.... not here, whilst the service area looked very busy it was obviously well managed. We were made very welcome and felt like Sumaiya’s only customers of the day, Thank you so much cheers!

T. K.

As always, impeccable service, customer care and awareness of the character being served. A customer for life.

A. K. A.

Customer service was great and swift, (special mention to Jamal). He helped pick out the right car for me and test drive it. He then got me such a great deal that I ended up buying the car outright!

D. S.

5 Star service throughout. Great job. 👍

M. A. T.

Faultless experience! One of the best customer service experiences we have had the pleasure of experiencing. Very personal touch, even with the COVID Pandemic.

R. C.

Recently purchased a nearly new Q7 from Tyler and the team. Fantastic service start to finish with regular updates. Nothing was too much trouble and the vehicle is perfect. Thank you.

R. S.

Good service with loan car.....but had to pay £12 to reduce insurance excess from £1,000!! No lift available beyond 6 miles, so no choice but to take loan car.....which looks completely lame when compared with what Hyundai offer!! (Free collection and delivery to 15 miles for a service half the price of Audi!!) Webcam and online service just the same as Hyundai.....so while Audi maybe good, it's not special....but it costs more!!

j. l.

George Whiting was efficient and answered all my questions with courtesy and assisted me greatly. 👍👍

a. g.

Fantastic service as usual , Sam from start to finish kept us up to date and was always on hand to answer any questions we had , a very professional service from a guy going places .

B. 2.

Visited Northampton Audi as it was time for new car. They have a myriad of cars to choose from. Such a large showroom. It's great to see so many new cars onsite which you can sit in rather than looking at them online. The staff were all very helpful and polite and the overall service was excellent. Considering the number of garages visited over the weekend. Audi stood out by a country mile. Needless to say with great assistance and service, i will now be collecting my new car at the end of the week, and it's an AUDI.. Absolutely delighted!!!

R. C.

I bought a car from Craig Locke, all the dealings were done via email, he kept me informed all the way through the process, picked up the car today & what a car. The chap on reception is just awesome.

G. F.

Went in for a query on a strange noise coming from the car the aftersales team not only reassured me the noise was normal but gave it a complementary wash! Excellent customer service 100% use again..

T. M. A.

From start to end you are treated like Kings and Queens. Upon entrance you are greeted with knowledgeable staff who know there Ins and outs about Aldi. I am not being biast this is the best Audi car sales place you will ever go to. Whilst your waiting you get served a choice of various drinks in stylish audi glasses, when you choose your vehicle of choice when you go to pick it up you get a V. I. P unveiling ceremony which was a very nice touch. And the after care services is phenomenal. A huge five star service.

J. H.

Had my Q7 recovered in to the service department and was over the moon with their service. From a horrible experience breaking down on the motorway the team couldn’t do enough for me to try and make my day better. Nothing was too much trouble. I am not local but I will certainly be making the journey to maintain my car here from now on.

T. G. R.

Adrian Pawlak - the Sports and Luxury specialist at Vindis Northampton is by far the best sales person I’ve encountered. By listening intently, he understands the needs of customers more than anyone else and helps to deliver a market leading customer experience when buying. I’ve purchased several cars through Adrian and aside from the teams warm welcome on arrival, his always his passion and knowledge of current and future models never ceases to amaze. Fully recommend both Adrian and Northampton Audi when looking for your next car!

C. O.

Booked in for a service, I don’t know how but managed to come a week early (must have been an error when I phoned up to book it in) but they were very accommodating and managed to still get me in as I traveled from Leamington. Took quicker than I expected too, great customer service, highly recommended. Thanks.

S. C.

Recently had my wife's car serviced here, after she bought it a year ago from Vindis Northampton. Have to say the service all round has been excellent, and when we did have a small issue, it was dealt with efficiently and quickly, and very much to our satisfaction. We would have no problem recommending them, and will certainly return for future servicing. We will also make this our first port of call as and when the TT needs replacing!

L. A.

I have received excellent customer service by Mark McGrady who has helped me purchase my first Audi. He has been amazing throughout the process and has explained every step in detail. Thank you!

J. B.

I came in for a service and Sumiya processed my car I felt I was a valued customer and all my questions were answered by sumiya who was very attentive. She made sure my car was taken care of and the valeting was top notch and sumiya had kept me updated throughout the day filling me with confidence. I will definitely come back to Northampton Audi especially if my service is dealt by sumiya as I know I dont have to worry with my car in audis hands !!!

D. B.

I have recently had a brilliant experience from Northampton Audi on my Q5, very impressed by the helpfulness of the staff especially Mark Cayhill who went beyond the normal to ensure my car was ready on time. Thank you for your help!

L. L.

Visited this showroom (Today) late November and can not praise all staff members enough! I’m a little confused with the reviews prior to mine as I would highly recommend this Dealership!! I dealt with Charles, Mark, Richard and the lovely lady who welcomed me at the showroom. Car I was interested in was exactly as per advertisement including service agreement.

J. “. V.

Im very happy of Audi Northampton i have never had any problem any delays or issues with the car repair. 😀 Always there is one or two stuff member dont know what they are doing but this happens everywhere. But overall that branch is good in this job 👍

T. H.

Great service from all at Northampton Audi, I was especially impressed with Mark Cahill in aftersales. He looked after me impeccably. I won’t go anywhere else in future.

J. K.

First Time bought a car ,Audi A5,first time had best experience in retail,best staff,helpfull,well experienced,nothing hard to do anything,thanks phill,and lee foose.great😊😊

B. A.

Had my car serviced with them recently. All was smooth and they had a great customer service. Even had time for an Audi Latte while my car was brought out to me 👌🏼☕️😀

A. G.

Fantastic dealer, especially when it comes to Aftersales. Always very polite, easy to deal with and helpful. Exactly what you’d expect from a premium brand like Audi.

A. M.

ALWAYS the best experience in Northampton Audi. I take my car for regular health checks and have just booked my MOT - so attentive, quick and great coffee!

M. H.

I bought an A1 at Northampton Audi last year and had a really good experience so when I decided that the A1 wasn't big enough for me I was in no doubt as to where I was going to upgrade, I found a lovely A4 that was the right price and I had a marvelous sales person (Tyler) who just couldn't do enough to make me feel comfortable, he introduced me to the business Manager Richard oliver who explained everything in plain english and in a way that I understood, I felt completely at ease and was quite happy to part with my hard earned cash, the day then came for me to collect my car and Tyler met me on time at reception sat down with me and did the final paperwork we then went to the car and Tyler showed me how everthing worked sometimes twice, he must have the patience of a saint but I got through it. What a wonderful place to buy a car, if your'e thinking about buying one Northampton Audi is the place to go.

W. B.

Four cars in five years purchased from Adrian Pawlak at Northampton Audi. They have all been serviced there, too. I would always go back. And, actually, I just have for another new Audi. Thanks to Adrian.

P. H.

Great job car was spotless when I picked it up and in and out very quickly and friendly staff

A. W.

So glad I popped in. Everyone was so helpful and positive about the whole brand. Will definitely be placing my new car order with Audi Northampton. Thank you again see you soon.

S. A.

Everything smooth and on time. Excellent and very courteous service. Thank you to all involved.

L. V.

Absolutely brilliant informative service.This team have been excellent in these uncertain times.Of course special thanks to Chris and Craig,both superb under such difficult circumstances .Chris always kept us informed of the latest situation and Craig was beyond superb when we collected my car.I would say in these new normal times,the service at Northampton Audi ,was a credit to your group.Thankyou,Louise Vandrill

C. T.

Its impossible to give any Audi garage 5 stars as the wait to get a car fixed with a warranty fault that needs some form of diagnosis needed is ridiculous. Often weeks, even a routine service can be 2 to 3 weeks. Wouldnt mind if it wasnt far more costly than a good independent

V. C.

Had called in to enquire about servicing my A4 I was introduced to Mark Cahill the new Aftersales Manager I found him to be very personable and very well informed it was obvious to me that Mark also had a very good team working with him the whole set up was very impressive very professional.

J. 9.

A great experience with Northampton Audi. Extremely knowledgeable, friendly and kind staff that go the extra mile to help and inform. With the broad range of cars to choose from, I would highly recommend them.

D. C.

Excellent service as usual. Staff are all professional and friendly. Very hard to find any even minor faults

h. o.

Better than most other audi dealers. Carl looked after me. I think he senced how much i look after my car being an sq5 owner most fuss pver thier cars. Carl top man Thank you

O. P.

Went to see Ellis at Northampton, such a lovely guy and professional – unfortunately the cars in the range were a bit above our budget so went to Skoda however it was the least I could do to leave Ellis a review as he was fantastic and really tried his best to help us out.

j. c.

I visited showroom yesterday to look at the A3 .I was warmly greeted by Wesley who spent almost an hour going through the spec/cost etc.I had built up the colour / model the previous day online which was then transferred to a state of the art screen with 360 views of the car inside and out followed by a 'drive' .I have now ordered a A3 for my next company car

J. G.

Very pleased with the efficient and customer care I received at Northampton Audi today. Particularly with Zuber and the rest of the team. Thank you for a truly pleasurable experience.

S. B.

A very friendly and efficient service. Not pushy and have customer’s best interests in mind. Would definitely recommend them if you are after an Audi.

J. O.

I've had a reoccurring fault with my Audi and visited several Audi Dealerships. Northampton Audi not only provided the best customer service but they also found the fault and fixed my car ! Thank you so much

J. U.

A quick vehicle check, looked after while I waited by the receptionist coffee and biscuits in nice clean showroom and comfortable seating thanks

A. R.

Extremely impressed with the customer service today, had an appointment at half 1 but due to my schedule becoming free I popped in and Nigel took the time to see me early even though he was due his lunch break, and then proceeded to rectify the issue with my car and send me on my way all before me original appointment was due, fantastic, thank you

B. S.

Helpful and approachable staff, good range of cars onsite, but unfortunately the one we were looking for was not on site, but the sales team were still able to answer any questions we had and showed us a possible alternative car.

M. S.

Although Chad to wait for the engine oil to come back in stock for 6 weeks all good on the day A Plus A ++++++++++

L. W.

Took my vehicle in for diagnostic they had it for 1 whole week and couldn’t find out the fault I took it a local Vw specialist who found the fault in few hours. The service recieve from the staff was great.

C.

The staff and service I received was second to none. Extremely helpful, without being pushy and persistent. They were friendly and personal and couldn’t do enough for me! I can not fault them at all!

K. G. (.

Northampton Audi staff, they are great!! Very welcoming, love that you get offered a drink, your treated with great customer care and highly professional!! 😊

S. L.

Excellent service, no hassle and straight forward, Spoke to Tyler Grimbley who helped us choose the right car in a friendly and professional manner. highly recommended. thanks Tyler!

R. R.

Outstanding service from the aftersales department. Instantly felt welcome & reassured by their professionalism. I wouldn’t hesitate to use again.

S. E.

Very impressed. Never ventured into Audi before. Always been VW! Liked reception experience and sales person helpful.

J.

Good experience, dropped in with a fault on my A4, sorted very quickly so I could continue my journey. Will use again and recommend.

P. J.

Have visited a number of times for routine maintenance and the service has always been fantastic! Friendly and welcoming staff and a nice lounge to wait in while the car is being worked on.

j. s.

Big shout out to Leanne in service for helping out even at closing time

H. S.

Fantastic service and experience from Sam and Head of business Tony whilst buying my dream RS6! Awesome dealership, thanks guys!

E. F.

I went in not knowing what I was looking for, I met with Kellie, she was super helpful, personable and a pleasure to deal with! Sadly I didn’t choose an Audi but I would’ve bought a air from her no question!

S. B.

I went into Northampton Audi yesterday and why I was there a lady had a heart attack I must say that the staff did a FANTASTIC job and their security guard was amazing he took control of the situation and arranged for 1st aid and an Ambulance as I have said he and the staff did a Fantastic job, I hope the lady was ok you should all be proud of yourselves

Y. O.

Excellent service received from Chris Walton. Very attentive and polite and listened to what I wanted/needed in a car. Highly recommend

A. B.

Popped in to see the service team and was greeted by a chap called Mark Cahill. Very professional and his team was so helpful. Will be back to again soon

p. j.

Just bought a fantastic TT and the experience at Audi Northampton was an absolute pleasure Wesley was a star and made sure we got the best deal He new his stuff as well They even had a playroom for the grandson Well done Audi — will be back

S. N.

Lovely service from Chris Walton at audi Northampton. Bought my Audi just over 8 weeks ago and I love it !!! Thanks Audi Northampton . Loved my whole experience there

B. G.

Sam Maurice and Karl Philogene helped source a great spec A1 and provided a fantastic service throughout the whole sales process. Couldn't have asked for anything better!

J. K.

Brilliant service, polite and friendly staff. Kindly looked after by Mark Cahill, fantastic Aftersales Manager. Would 100% recommend to anyone!

D. L.

Passing through Northampton on the way home to Norfolk when a warning chime started in my Audi, was able to pull into this dealership the staff could not have been more helpful. EXCELENT coffee well done AUDI

J. B.

My customer services advisor was Charley - she was amazing and helpful! Such a lovely young lady and will do anything to help

B. S.

Really friendly and helpful team. Work was done quickly and to a very high standard.

H. O.

Great customer service

Y. S.

Very good experience, exceptionally friendly, professional and welcoming reception staff.

P. S.

Great service from Aaron for the purchase of our Q2. Very pleased overall. Thank you for your help

J. B.

Lovely showroom, lots of models in display. But very sterile and unwelcoming

P. D.

Great customer service. All the staff was very helpful with all my questions and the Workshop staff knowledge is second to none. Would highly recommend them.

T. S.

Mark Cahill and his team have always provided great service to me whenever I am in the UK. Great attention to detail.

M. F.

I have been visiting this dealership for years and I always get the warmest of welcomes from Zuber. An absolute gentleman and a credit to the business.

F. W.

Great customer service. Always friendly smiling faces. Sam was very helpful with all my questions. Would highly recommend them.

M.

nice and friendly service

M. S.

Great team all round, if you want a cracking car buying experience go to Northampton Audi & ask for Sam or Phil, you won't be disappointed.

K. M.

Always helpfull. New after sales manager is a star. All staff are great and I'm impressed by the service levels

R. W.

Very good service and no pressure from the salesman.

D. A.

Fantastic service , Very efficient and friendly , could not fault a thing . also very very polite and called back whenever they promised

D. K.

Always pleasant people I have confidence in their advice and decisions

C. C.

Friendly and professional experience I would recommend anyone to consider Audi Northampton for their next car.

K.

Lovely staff, very welcoming and helpful. Would highly recommend to anyone who is thinking of their next car purchase.

S. M.

Friendly, efficient service (as always).

L. C.

Great facility with ample parking. Great service throughout. I would highly recommend this dealership.

J. M.

Very helpful and informative, guided me all the way from the beginning to the end.

M. J.

Amazing customer experience. Always very professional and attentive as a service customer. Will always go back thanks to amazing staff and great management. Would highly recommend

S. C.

Great customer service, always friendly. Mark was very helpful with all my service plan queries. Would highly recommend.

K. Y.

The service department were very helpful. My first visit to this dealership, will definitely use again.

N. F.

Great bunch of people. Really helpful and answered all of my questions. Will definitely return for my next service. Thank you to all of the team.

R. W.

During my visit i dealt with Ellis and Richard. Both were extremely helpful in the purchase of my A5 and i couldn't be happier. Thanks guys!

G. O.

The team at Northampton Audi were very good and kept me informed throughout the time my car was with them.

F. K.

The service team couldn’t have been more helpful and I was delighted with the way Mark Cahill and the team looked after me.

V. P.

A friend of mine who's not on the Internet now has just had their car repaired....dealt with Debbie, fantastic service and highly recommended

B. T.

Always a positive experience with Northampton Audi. Customer service levels are consistently excellent.

H. B.

Brilliant Service from the moment i drove into the car park (pleasantly welcomed by name) to the thorough handover when i collected the car back at the end of the same day

B. D.

Amazing customer service! Everyone really nice and professionals!!

O. C.

Excellent showroom, very well presented a range of cars on view especially the sports cars. Very polite reception also.

C. H.

Kind, friendly staff all ways happy to help. The drinks lady with the dog was the nicest.

T. S.

Easy to deal with. Expensive tho. Still take me car there whatever

M. S.

Great service. Efficient and Covid secure. Friendly and keltme informed throughout the process.

R. C.

Excellent service from the sales, managerial and hand over teams. Highly reccomend buying your audi here.

T.

Only down side to this garage is they have me a loan car not cleaned and also the sat nav was not working as memory card was removed no good for me when I need a sat nav I don't have one I carry around as it's built into my car

M. O.

Nice people, I got enough information for my concerns

A. G.

Friendly staff, great showroom and some lovely cars on offer. Highly recommended

C. K.

Some of the best customer service I have experienced. Thankyou audi northampton

S. C.

Great professional service from friendly helpful staff.

t. p.

Adrian has been very helpful in search of finding a new car and highly recommend his services!

J. B.

My car was in for an Interim Service and Cambelt change, excellent customer as usual, highly recommended.

L. S.

Treated very well would recommend for any who wants an audi mark was brilliant very friendly

R. J.

Great service well looked after all round customer satisfaction. Well done will be seeing you for my next service without a doubt

C. B.

Quality range of Cars and first class Service. The salesman ( Ray ) is second to none.

v. b.

Outstanding customer service, and provided all the information I needed in order to make an informed decision. Will be visiting them again.

I. J.

Service was absolutely brilliant from the booking to the Collection Car was returned in an immaculate condition

A. W.

Top service on the 4 Audi’s I’ve bought there over the years and the after sales team are very professional and just on it ... thank you

P. H.

Always a pleasant experience here. Quality cars, great staff and excellent coffee!

G. M.

Good service from the after-sales team and will definitely use them again.

C.

All my family have had great experiences here when buying several cars.

J.

Friendly human staff who do listen; all good and recommended.

R. M.

Great service and completed on time when I needed the car back. Highly recommend

D. M.

Great service in delivery of parts - good communication, rapid delivery and well packed - excellent service.

P. B.

Brilliant excellent more than the words can explain. Five stars on reception and well done Caitlyn

C. L.

The whole Aftersales department were a pleasure to deal with. Highly recommended.

P. R.

5 Stars all the way Chris was fantastic nothing was to much trouble very patient with all the new technology

r.

Service brilliant from start to finish of the whole purchase. Will certainly be returning in the future.

U. B.

Professional and helpful customer service!

L. U.

I’m impressed with the service I received today. Friendly and accommodating staff made the process very hassle free Thank you

M. H.

great service , very helpful stuff ...thank you so much :):)

T. C.

Very efficient - almost too efficient if there is such a thing!! Sometimes you just need to be allowed to think for yourself.

S. T.

I would definitely recommend Northampton Audi, as their staff are friendly & very knowledgeable.

M.

Great service from Jamie. Really happy with my A3 Saloon.

N. N.

Great service from the sales team, good coffee. What more do you want?

C. B.

Exceptional surroundings and extremely friendly staff ... great coffee too.

L. C.

Great experience and the staff are very knowledgeable and provide a professional service

I. O.

Always very helpful and time efficient

e. L.

Friendly staff who are always very helpful, that guy on reception is amazing

P. H.

Ask for Craig, absolutely amazing service, knowledge and nothing is too much 👍

P. F.

Great place and really helpful service team. Keep up the great work.

P.

Efficient, good customer service and keep to time - what more so you need!

F. F.

Excellent service, coffee in short supply! VW quicker off the mark

C. D.

Perfect

C. D.

Excellent customer service excellent service all the way big thank u to Marc McGrady and Ray McAuley

A. B.

Great service, very happy with the outcome so far!

P. G.

Thank you. I am very happy because i chose you. I would recommend you with confidence

R. S.

Great place to get a car with friendly staff willing to help you find the right car you want

J. T.

Best Experience🥰🥰

G. N.

Well happy with my visit. I was seen to quickly and got what i needed. Ty

L. S.

Excellent customer service and attention to servicing and MOT’ing my car

J. L.

Everything sorted, and very professional

Z. F.

They are always the same. Friendly warm service, very good effort for the customers.

D. M.

Great staff & facilities. Always made to feel welcome

C. P.

Great experience at my recent service! Thank you all!

s. c.

Very attentive staff and a nicley laid out showroom

P. D.

Huge audi garage, service staff helpful and not mobbed by sales.

M. S.

Good Audi dealer, with new car sales and after sales service.

L. C.

Excellent customer service, good facilities for customers and knowledgeable staff.

m. c.

Great customer service, very friendly and helpful!

K. O.

A very impressive set up and a great overall service.

K. B.

Helpful but like everything Audi... it ain't cheap

J.

Lovely coffee. Staff treatment was excellent

N. J.

Very professional and friendly staff . Welcoming environment. Highly recommended

M. G.

Lovely looking place and they were mostly helpful

E. M.

Excellent customer care, special attention given to my needs.

C. S.

Great customer service very helpful and attention to detail thanks mark

H. F.

Very good personal attention from their Aftersales dept

B. B. (.

Excellent service, friendly staff.

A. k.

So friendly we bought a car!

C. B.

Helpful staff and always listen to customers

J. B.

Class dealer lovely building excellent staff

T. G.

Great service from the team at Northampton Audi

A. C.

Good Audi dealer, nice salesman.

M. C.

Needed oil filler cap, picked up on way to work

e. e.

Good service but there is space for improvement

A. H.

Superb experience, excellent dealership

S. B.

Excellent experience. Thank you Phil 😀🖒

A. C.

Professionalism is their middle name:)

G. L.

Great service thank you.

S. M.

Great team all round. :)

E. C.

Very professional service.

G. N.

Over the top courtesy....nice but drawn out

F. M.

Nice, enjoyable experience/service

D. C.

A1 service and some really beautiful cars

T. D.

Helpful and friendly.

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